Epson Stylus Photo 2000P Daily Use Guide

Color Ink Jet Printer

Daily Use

4012157-00
XXX

Where to Find Information

Setup Guide

This guide will help you set up and begin using your printer. It
includes information on setting up your printer and installing the
printer software.

Daily Use Guide

This guide provides information on daily printer operation. It also
contains troubleshooting tips and customer support information.

Online Guides included on the CD-ROM

The guides on the CD-ROM included with your printer will help
you learn more about your printer. To view these guides, you
must have a Web browser installed on your computer. For more
information on using this CD-ROM, see the included

Booklet

.

CD-ROM

Reference Guide

Provides detailed information about printer
software settings, printing on special paper,
maintenance, and problem solving.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. The information contained herein is designed only for use with this EPSON
printer. EPSON is not responsible for any use of this information as applied to other printers.

Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the purchaser
or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with SEIKO EPSON CORPORATION's operating and maintenance instructions.

SEIKO EPSON CO RPORATION shall not be liable for any damages or problems arisin g from
the use of any options or any consumable products other than those designated as Original
EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.

SEIKO EPSON CORPORATION shall not be held liable for any damage resulting from
electromagnetic interference that occurs from the use of any interface cables other than those
designated as EPSON Approved Products by SEIKO EPSON CORPORATION.

EPSON is a registered trademark and EPSON Stylus is a trademark of SEIKO EPSON
CORPORATION.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.

Copyright © 2000 by SEIKO EPSON CORPORATION, Nagano, Japan.

ii

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

A Few Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

For United Kingdom Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Printer Parts and Functions . . . . . . . . . . . . . . . . . . . . 8

Printer Parts and Control Panel Functions . . . . . . . . . . . . . . . . . . 8

Loading Special Paper, Envelopes, Other Media . . 10

Loading Special Paper and Other Media . . . . . . . . . . . . . . . . . . .10

Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . 13

Printer Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . . . . . . 14

Previewing Your Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting Information Through Online Help . . . . . . . . . . . . . . . . . 24

Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . 26

Printer Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . . . . . . 26

Previewing your printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . 35

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . 44

Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

iii

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Typical Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cancelling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Options and Consumable Products . . . . . . . . . . . . . 68

iv

Safety Instructions

Important Safety Instructions

Read all of these instructions before using your printer. Also be
sure to follow all warnings and instructions marked on the
printer.

Do not block or cover the openings in the printer’s cabinet.

❏

Do not insert objects through the slots.

Do not spill liquid on the printer.

❏

Use only the type of power source indicated on the printer

❏

label.

Connect all equipment to properly grounded power outlets.

❏

Avoid using outlets on the same circuit as photocopiers or air
control systems that regularly switch on and off.

Avoid electrical outlets controlled by wall switches or

❏

automatic timers.

Keep the entire computer system away from potential sources

❏

of electromagnetic interference, such as loudspeakers or the
base units of cordless telephones.

Do not use a damaged or frayed power cord.

❏

If you use an extension cord with the printer, make sure the

❏

total ampere rating of the devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure the total ampere rating of all devices plugged into the
wall outlet does not exceed the wall outlet’s ampere rating.

Do not attempt to service the printer yourself.

❏

1

Unplug the printer and refer servicing to qualified service

❏

personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the
printer; the printer has been dropped or the cabinet damaged;
the printer does not operate normally or exhibits a distinct
change in performance.

If you use the printer in Germany, observe the following:

❏

To provide adequate short-circuit protection and over­current protection for this printer, the building installation
must be protected by a 16 Amp circuit breaker.

Bei Anschluß des Druckers an die Stromversorgung muß
sichergestellt werden, daß die Gebäudeinstallation mit einem
16 A-Überstromschalter abgesichert ist.

A Few Precautions

Take note of the following when using the printer, handling the
ink cartridges, or choosing a location for the printer.

When using the printer

Do not put your hand inside the printer or touch the ink

❏

cartridges during printing.

Do not attempt to remove the paper by hand. Please wait for

❏

the paper to be ejected antcmatically.

Do not move the print head by hand; otherwise, you may

❏

damage the printer.

2

Always turn the printer off using the P power button. When

❏

this button is pressed, the
then goes off. Do not unplug the printer or turn off the power
to the outlet until the

Before transporting the printer, make sure the print head is in

❏

the home (far right) position and the ink cartridges are in
place.

P

power light flashes briefly and

P

power light stops flashing.

When handling the ink cartridges

Keep ink cartridges out of the reach of children. Do not allow

❏

children to drink from or otherwise handle the cartridges.

Be careful when you handle the used ink cartridges, as there

❏

may be some ink around the ink supply port. If ink gets on
your skin, wash the area thoroughly with soap and water. If
ink gets in your eyes, flush them immediately with water. If
discomfort or vision problems remain after a thorough
flushing, see a doctor immediately.

Do not shake an ink cartridge; this can cause leakage.

❏

Install the ink cartridge immediately after you remove it from

❏

its package. If you leave a cartridge unpacked for a long time
before using it, normal printing may not be possible.

Do not use an ink cartridge beyond the date printed on the

❏

cartridge carton: otherwise, it may result in reduced print
quality. For best results, use up the ink cartridges within six
months of first installing them.

Do not touch the green IC chip on the side of the cartridge.

❏

This may inhibit normal operation and printing.

Do not remove the green IC chip from the side of the cartridge.

❏

If you install ink cartridges without an IC chip, the printer
may be damaged.

3

Do not dismantle the ink cartridges. Doing so can damage the

❏

print head.

After bringing an ink cartridge inside from a cold storage site,

❏

allow it to warm up at room temperature for at least three
hours before using it.

Store ink cartridges in a cool, dark place.

❏

For each ink cartridge, the IC chip keeps track of a variety of

❏

cartridge-related information, such as the amount of ink
remaining, so that a cartridge may be removed and reinserted
freely. However, each time the cartridge is inserted, some ink
from both the black and color ink cartridges is consumed
because the printer checks for reliability.

If you remove an ink cartridge for later use, be sure to protect

❏

the ink supply area from dirt and dust. Store it in the same
environment as the printer. Be sure to store the cartridge with
the EPSON label facing up. Note that there is a valve in the
ink supply port, making covers or plugs unnecessary, but care
is needed to prevent the ink from staining items that the
cartridge touches. Do not touch the ink supply port of the
cartridge or the surrounding area.

EPSON recommends that you store unopened ink cartridge

❏

packages in the upright position.

When choosing a place for the printer

Place the printer on a flat, stable surface that is larger than the

❏

printer. The printer will not operate properly if it is tilted or
at an angle.

Avoid places subject to rapid changes in temperature and

❏

humidity. Also, keep the printer away from direct sunlight,
strong light, or heat sources.

Avoid places subject to shocks and vibrations.

❏

4

Leave enough room around the printer to allow for sufficient

❏

ventilation.

Place the printer near a wall outlet where the plug can be

❏

easily unplugged.

Do not place the printer in a dusty area.

❏

Note for French-speaking users:

Placez l’imprimante près d’une prise de contacte où la fiche peut être
débranchée facilement.

ENERGY STAR Compliance

As an ENERGY STAR Partner, EPSON has determined
that this product meets the ENERGY STAR guidelines
for energy efficiency.

The International ENERGY STAR Office Equipment Program is
a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, and copiers in an
effort to reduce air pollution caused by power generation.

For United Kingdom Users

Use of options

EPSON (UK) Limited shall not be liable against any damages or
problems arising from the use of any options or consumable
products other than those designated as Original EPSON
Products or EPSON Approved Products by EPSON (UK) Limited.

5

Safety information

Warning:

w

Important:

The wires in the mains lead fitted to this appliance are coloured
in accordance with the following code:

Green and yellow — Earth
Blue — Neutral
Brown — Live

If you have to fit a plug:

As the colours of the mains lead of this appliance may not match
coloured markings used to identify the terminals in a plug, please
proceed as follows:

The green and yellow wire must be connected to the terminal in
the plug which is marked with the letter E or the earth symbol (

The blue wire must be connected to the terminal in the plug
marked with the letter N.

This appliance must be earthed. Refer to the rating plate for
voltage and check that the appliance voltage corresponds to the
supply voltage.

G

).

The brown wire must be connected to the terminal in the plug
marked with the letter L.

If damage occurs to the plug, replace the cord set or consult a
qualified electrician.

Replace fuses only with a fuse of the correct size and rating.

6

Warnings, Cautions, and Notes

Warnings

w
c

Notes

contain important information and useful tips on the operation of your
printer.

must be followed carefully to avoid bodily injury.

Cautions

must be observed to avoid damage to your equipment.

7

Printer Parts and Functions

Printer Parts and Control Panel Functions

paper support extension

edge guides

sheet feeder

paper support

printer cover

output tray

output tray extension

ink cartridge clamps

print head

adjust lever

8

ink cartridge
replacement button

control panel

Buttons

Button Function

Lights

P

power

E

load/eject

R

cleaning

Ink cartridge
replacement

Light Description

P

power

S

paper out

Turns the printer on and off.

Clears the printer's memory if pressed twice while the
power is on.

Loads or ejects paper if pressed and released within
2seconds.

Resumes printing if pressed and released after a paper
out error.

Perf orm s print he ad c lea nin g if he ld f or 3 seco nds whe n

B

the

black or Acolor ink out light is off.

Charges ink to the print head when you replace the ink
cartridges (this orange button is located under the
printer cover, not in the control panel).

On when the printer is on.

Flashing when printer is receiving data, printing,
replacing an ink cartridge, charging ink, or cleaning
the print head.

On when the printer is out of paper. Load paper in the
sheet feeder, then press the
resume printing.

Flashing when the paper is jammed. Take all of the
paper out of the feeder, then reload the paper. If the
light continues to flash, turn off the printer and gently
pull all the paper out of the printer.

E

load/eject button to

B

black ink
out

A

color ink
out

On when the black in k cartridge is empty. Replace the
black ink cartridge (T015).

Flashing when the black ink cartridge is nearly empty.

On when the color ink cartridge is empty. Replace the
color ink cartridge (T016).

Flashing when the color ink cartridge is nearly empty.

9

Loading Special Paper, Envelopes, and Other Media

Loading Special Paper and Other Media

When loading special media distributed by EPSON, read the
instruction sheets packed with the media first and keep the
following points in mind. For more details on using these kinds
of media, see “Paper Handling” in the online

Make sure the printable side of the paper is facing up when

❏

loading media into the sheet feeder. See the instruction sheets
packed with the media to determine which side is the
printable surface. Some media have cut corners to help
identify the correct loading direction, as shown in the
illustration.

cut corner

Reference Guide

.

10

printable
side up

Make sure the paper stack fits under the arrow mark located

❏

on the inside surface of the left edge guide.

The loading capacity for EPSON special media is explained

❏

below.

Glossy Paper - Photo
Weight

Archival Matte Paper One sheet at a time. Up to 20 sheets at

Premium Semigloss
Photo Paper

One sheet at a time.

a time for A4 size paper.

One sheet at a time.

Loading Envelopes

When printing on envelopes, please note the following:

You can load up to 10 envelopes into the sheet feeder.

❏

Note:

The folding quality and thickness of envelopes varies widely. If the
total thickness of the stack of envelopes exceeds 10 mm, press each
envelope in the stack flat before loading.

Set the adjust lever to the “+” position. To do this, open the

❏

printer cover and reposition the lever.

Note:

❏

Return the adjust lever to the “0” position, which is the normal
position, after you finish printing on envelopes. Leaving the
lever in the “+” position may cause gaps to appear in images
printed on other media.

❏

When the adjust lever is in the “+” position, make sure the High
Speed setting in the printer driver’s Advanced dialog box is off.
To turn this option off, you may also need to change the Print
Quality setting.

11

Load envelopes flap edge first with the flap side down, as

❏

shown in the illustration.

Available envelopes sizes are:
No.10, DL, C6, 132 mm × 220 mm

Do not use envelopes that are curled or folded. Make sure to

❏

flatten the envelope flaps before loading. Also avoid using
envelopes that are too thin; they may curl during printing.

12

❏

Select
driver.

Plain Paper

as the Media Type setting in the printer

Printing with Windows

Printer Software Introduction

The printer software which comes with your printer includes a
printer driver and printer utilities. The printer driver lets you
choose from a wide variety of settings to get the best results from
your printer. The printer utilities help you check the printer and
keep it in top operating condition.

Getting more information

For information on using the printer driver, see “Making Changes
to Printer Settings” on page 14.

For information on using the printer utilities, see “Using the
Printer Utilities” in the online

Note:

The specific features available in the printer software vary depending on
the version of Windows you are using.

Reference Guide

.

Online help provides more information about the printer
software. See “Getting Information Through Online Help” on
page 24 for instructions on accessing help.

Accessing the printer software

You can access the printer software from most Windows
applications, or from the Windows Start menu (Windows 98, 95
and NT 4.0).

When you access the printer software from a Windows
application, the settings you make apply only to the application
you are using.

13

When you access the printer software from the Start menu, the
settings you make apply to all of your Windows applications.

From Windows applications

Follow the steps below to access the printer software.

1. From the File menu, click

2. In the dialog box that appears, click
or

Properties

to click a combination of these buttons.) The printer driver
opens.

. (Depending on your application, you may need

Print

or

Print Setup

Printer, Setup, Options

From the Windows Start menu

Follow the steps below to access the printer software.

1. Click

2. For Windows 98 and 95, select your printer, then click

Properties

printer, then click
printer driver opens.

, point to

Start

on the File menu. For Windows NT 4.0, select your

Settings

Document Defaults

, then click

Printers

on the File menu. The

Making Changes to Printer Settings

The printer driver features the following menus and settings.

.

,

.

Main menu: Media Type, Ink, Mode

Paper menu: Paper Size, Copies, Orientation, Paper Source,

Printable Area

Layout menu: Reduce/Enlarge, Multi-Page, Watermark

14

The Mode settings on the Main menu are arranged to give you
four levels of control over the printer driver, as explained below.

Automatic

PhotoEnhance

Custom

Advanced

This mode provides the quickest and
easiest way to start printing. See “Using
the Automatic mode” on page 17.

This mode lets you choose from a variety
of image-correction settings specially
designed for photos. See “Using the
PhotoEnhance mode” on page 18.

This mode lets you choose from a list of
ready-made or personalized settings
suited to the kind of document you want
to print. When Custom is selected, the
Advanced button is enabled, allowing
you access to the Advanced dialog box.
See “Using the Custom mode” on page

19.

This button opens the Advanced dialog
box, where you can make detailed
settings to fit your individual needs. From
the Advanced dialog box, you can add
your personalized settings to the Custom
Settings list.

In addition to making comprehensive Mode settings that affect
overall print quality, you can also modify individual aspects of
your printout using the Paper and Layout menus. For more
information about the Paper and Layout menus, see your online

Reference Guide

.

Making the Media Type setting

The Media Type setting determines what other settings are
available, so you should always make this setting first.

15

On the Main menu, select the Media Type setting that matches
the media which is loaded in the printer. To find out what Media
Type you are using, find your media in the list below, and refer
to the corresponding Media Type under which it is grouped
(shown in larger type). For some media, there are several Media
Type settings to choose from.

Plain Paper

Plain paper

Envelopes

Glossy Paper - Photo Weight

EPSON Glossy Paper - Photo Weight
(Super A3)

Archival Matte Paper

EPSON Archival Matte Paper (Super A3/B) S041339

Premium Semigloss Photo Paper

EPSON Premium Semigloss Photo Paper
(Super A3/B)

EPSON Premium Semigloss Photo Paper
(4" × 26")

EPSON Premium Semigloss Photo Paper
(100mm × 8M)

Note:

The availability of special media varies by location.

S041347

S041340

S041327
S041328

S041329

S041330

16

Using the Automatic mode

When Automatic is selected as the Mode setting on the Main
menu, the printer driver takes care of all detailed settings based
on the current Media Type and Ink settings. To make the Ink
setting, select
and-white or grayscale. To make the Media Type setting, see
“Making the Media Type setting” on page 15.

to print in color, or

Color

to print in black-

Black

Note:

❏

Depending on the media selected in the Media Type list (while

Automatic

button that lets you choose between
Select

❏

Most Windows applications feature paper size and page layout
settings that override similar settings on the printer driver. If your
application does not support these settings, verify the settings on
the printer driver’s Paper menu.

is selected), a slider appears under the Custom radio

and

Speed

Quality

Quality

when print quality is more important than speed.

settings.

17

Using the PhotoEnhance mode

The PhotoEnhance mode provides a variety of image-correction
settings that you can apply to your photo images before printing.
PhotoEnhance does not affect your original data.

Note:

❏

This mode is only available when printing 16-, 24-, and 32-bit color
data.

❏

Printing with

PhotoEnhance

selected may increase the time
required for printing, depending on your computer system and the
amount of data contained in your image.

❏

Do not print using PhotoEnhance mode if

Roll Paper

as the Paper Source on the Paper menu.

You can select from the following PhotoEnhance settings.

Standard

This setting provides standard image correction for
most photos. Try this first.

18

is selected

People

This setting is best for photos of people.

Nature

Soft Focus

Sepia

Selecting

PhotoEnhance

Correction

This setting is best for outdoor scenery such as
mountains, sky, and oceans.

This setting makes your photos look as if they were
taken with a soft-focus lens.

This setting applies a sepia tone to your photos.

also enables the

Digital Camera

check box. Select this check box when you are
printing photos taken with a digital camera to give your printed
images the smooth, natural appearance of photographs taken
with a film camera.

Using the Custom mode

The Custom mode offers ready-made settings designed for
printing text and graphs and for applying a color-matching
method. You can also create and save your own custom settings.

19

You can select from the following ready-made settings.

Text/Graph

Draft

ICM

(For Windows 95 and

98)

sRGB

This setting is good for printing
presentation documents such as graphs
and charts.

This setting is best for printing drafts of text.

This setting automatically adjusts the
printout colors to match the colors on
your screen. ICM stands for Image Color
Matching.

This setting is best for color matching with
other sRGB devices.

When you select a Custom setting, other settings such as Print
Quality, and Color Adjustment are made automatically. Changes
to these settings are reflected in the display on the left side of the
Main menu.

Follow the steps below to select a Custom setting.

1. Select

Custom

as the Mode setting on the Main menu.

2. Click anywhere in the list box to open it, then select the most
appropriate setting for the type of document or image you
wish to print.

3. Before printing, be sure to verify the Media Type and Ink
settings, as they may be affected by the Custom setting you
select. See “Making the Media Type setting” on page 15.

20

Previewing Your Printout

Select the
preview of your document before printing.

Print Preview

check box on the Main menu to see a

21

When you send a print job to the printer, the Print Preview
window opens, allowing you to make changes before printing.

The Preview dialog box contains several icon buttons which you
can use to perform the following functions:

22

Drag ’n’ drop Clicking this button lets you select and

Zoom Clicking this button enlarges or reduces

Fit-to-screen Clicking this button scales the

Maximum
zoom

move watermarks.

the size of the previewed page.

previewed page so that it fits the size of
the window. Select this option if you
want to see the entire page at one time.

Clicking this button displays the
previewed page at the maximum
possible zoom ratio.

Printable
area on/off

Clicking this button displays a rectangle
on the page being previewed. This
rectangle is the printable area for the
page. The printer cannot print anything
which is outside of this rectangle. Press
the icon button again to turn this feature
off.

Watermark Clicking this button opens the

Reset
watermark
settings

Previous
page

Next page Clicking this button displays the next

watermark settings dialog box, where
you can change any of the current
watermark settings.

Clicking th is button returns all watermark
settings to what they were when the
Print Preview window was first opened.
If nothing has been changed, this
feature is not available.

Clicking this button displays the page
previous to the one currently being
previewed. If there is no previous page,
this feature is not available.

page in the document. If there is no next
page, this feature is not available.

You can also manipulate the previewed document in the
following ways:

Select and preview individual pages.

❏

Reduce or enlarge the size of the preview.

❏

Select and print any or all pages.

❏

Apply watermarks. The watermark you select will appear in

❏

the previewed image. For detailed information on
customizing watermarks, see “Printing a watermark on your
document” in the online

Reference Guide

.

23

Specify which pages in the document you would like printed

❏

using the Add and Remove features. To add or remove a page,
you must first click the page icon in the list appearing on the
left side of the preview window. Then add or remove it using
the commands in the Print Options menu.

Add page Clicking this button will add the

Remove
page

After you have previewed the document, click
document, or click

Cancel

highlighted pages to the list of pages to
be printed.

Clicking this button will remove the
highlighted pages from the list of pages
to be printed.

to print the

Print

to cancel printing.

Getting Information Through Online Help

Your printer software has an extensive online help feature, which
provides you with instructions on printing, making printer driver
settings, and using printer utilities.

Accessing help from your application

Open the File menu and choose

Printer, Setup, Options

, or

Properties

application, you may need to click a combination of these
buttons.)

Click

at the bottom of the Main, Paper, Layout, and

Help

Utility menus for help related to the items on that menu.

or

Print

Print Setup

. (Depending on your

. Then click

For Windows 98, 95, and NT 4.0, you can get specific help related
to any item on a menu by right-clicking the item, then clicking the

What's This?

.

command

24

Accessing help from the Windows Start menu

Click the
Windows 98 and 95) or
then click
window opens.

button, point to

Start

EPSON Stylus Photo 2000P Help

Programs

EPSON Printers

and

Epson

(for Windows NT 4.0),

. The help contents

(for

25

Printing with Macintosh

Printer Software Introduction

The printer software which comes with your printer includes a
printer driver and printer utilities. The printer driver lets you
choose from a wide variety of settings to get the best results from
your printer. The printer utilities help you check the printer and
keep it in top condition.

For information on using the printer driver, see “Making Changes
to Printer Settings” on page 26.

For information on using the printer utilities, see “Using the
Printer Utilities” in the online

You can also get more information about the printer software by
clicking the help icon in any of the dialog boxes in the printer
driver.

Reference Guide

.

Making Changes to Printer Settings

You will find the printer driver settings in the following dialog
boxes.

26

Print dialog box (click

❏

application or click

Page Setup dialog box (click

❏

your application)

Layout dialog box (click the Layout icon button in the Print

❏

dialog box)

Options

on the File menu of your

Print

in the Page Setup dialog box)

Page Setup

on the File menu of

Background Printing dialog box (click the Background

❏

Printing icon button located in the Print dialog box)

Preview dialog box (click the Preview icon button and then

❏

click

Preview

in the Print dialog box)

The Mode settings in the Print dialog box are arranged to give you
four levels of control over the printer driver, as explained below.

Automatic

PhotoEnhance

Custom

Advanced

This mode provides the quickest and
easiest way to start printing. See “Using
the Automatic mode” on page 29.

This mode lets you choose from a variety
of image-correction settings specially
designed for photos. See “Using the
PhotoEnhance mode” on page 30.

This mode lets you choose from a list of
ready-made or personalized settings
suited to the kind of document you want
to print. When Custom is selected, the
Advanced button is enabled, allowing
you to access the Advanced dialog box.
See “Using the Custom mode” on page

31.

This button opens the Advanced dialog
box, where you can make detailed
settings to fit your individual needs. From
the Advanced dialog box, you can add
your personalized settings to the Custom
Settings list.

In addition to making comprehensive Mode settings that affect
overall print quality, you can also modify individual aspects of
your printout using the settings contained in the Page Setup and
the Layout dialog boxes. For information on making Page Setup
settings, see “Making the Page Setup settings” on page 114. For
information on making Page Layout settings, see “Modifying the
Page Layout” on page 120.

27

Making the Media Type setting

The Media Type setting determines what other settings are
available, so you should always make this setting first.

In the Print dialog box, select the Media Type setting that matches
the paper you loaded in the printer. To find out what Media Type
you are using, find your media in the list below, and refer to the
corresponding Media Type under which it is grouped (shown in
larger type). For some media, there are several Media Type
settings to choose from.

Plain Paper

Plain paper

Envelopes

Glossy Paper - Photo Weight

EPSON Glossy Paper - Photo Weight
(Super A3)

Archival Matte Paper

EPSON Archival Matte Paper (Super A3/B) S041339

Premium Semigloss Photo Paper

EPSON Premium Semigloss Photo Paper
(Super A3/B)

EPSON Premium Semigloss Photo Paper
(4" × 26")

EPSON Premium Semigloss Photo Paper
(100mm × 8M)

28

S041347

S041340

S041327
S041328

S041329

S041330

Note:

The availability of special media varies by location.

Using the Automatic mode

When Automatic is selected as the Mode setting in the Print dialog
box, the printer driver takes care of all detailed settings based on
the current Media Type and Ink settings. To make the Ink setting,
select
or grayscale. To make the Media Type setting, see “Making the
Media Type setting” on page 28.

Note:

Depending on the media you choose in the Media Type list (while

Automatic

that lets you choose between

Quality

to print in color, or

Color

is selected), a slider appears to the right of the Mode options

Quality

when print quality is more important than speed.

to print in black-and-white

Black

and

Speed

settings. Select

29

Using the PhotoEnhance mode

The PhotoEnhance mode provides a variety of image-correction
settings that you can apply to your photos before printing.
PhotoEnhance does not affect your original data.

Note:

❏

This mode is only available when printing 32-bit color data.

❏

Printing with

PhotoEnhance

required for printing, depending on your computer system and the
amount of data contained in your image.

❏

If you select

Roll Paper

as the Paper Source in the Page Setup

dialog box, do not print your document using PhotoEnhance.

selected may increase the time

You can select from the following PhotoEnhance settings.

Standard

People

Nature

Soft Focus

Sepia

This setting provides standard imag e correction for most
photos. Try this first.

This setting is best for photos of people.

This setting is best for outdoor scenery such as
mountains, sky, and oceans.

This setting m akes your photos look a s if they were taken
with a soft-focus lens.

This setting applies a sepia tone to your photos.

30

If you are printing photos taken with a digital camera, you can
also select the

Digital Camera Correction

check box to give your
printed images the smooth, natural appearance of photographs
taken with a film camera.

Using the Custom mode

The Custom mode offers ready-made settings designed for
printing text and graphs and for applying a color-matching
method. You can also create and save your own custom settings.

You can select from the following ready-made settings.

Text/Graph

Draft

ColorSync

This setting is good for printing presentation
documents such as graphs and charts.

This setting is best for printing drafts of text.

This setting automatically adjusts printout colors to
match colors on your screen.

When you choose a Custom setting, other settings such as Print
Quality, and Color are made automatically. Changes to these
settings are reflected in the display on the left side of the Print
dialog box.

Follow the steps below to select a Custom setting.

31

1. Verify that the Media Type and Ink settings in the Print dialog
box are correct. For details, see “Making the Media Type
setting” on page 28.

2. Select the
enables the Custom Settings list, located to the right of the
Custom radio button.

3. From the Custom Settings list, select the most appropriate
setting for the type of document or image you will print.

Custom

radio button in the Print dialog box. This

Previewing your printout

The Preview feature allows you to see how your document will
look before actually printing it. Follow these steps to preview
your document.

1. Make your printer driver settings.

2. Click the

button changes into a

Print

Note:

Use the Preview icon button to switch between the Print,

Preview, and Save File modes. Click the icon to select the
mode you want. For information on the Save File mode, see “Saving
print data in files” on page 34.

Preview icon button in the Print dialog box. The

Preview

button.

32

3. Click the

Preview

button. The Preview dialog box appears

and displays a preview of your document.

The Preview dialog box contains six icon buttons you can use
to perform the following functions.

Selection Clicking this button lets you select,

Zoom Clicking this bu tton enlarges or reduces

Margin
Display/
Non­Display

Watermark
Editing

Add Page

Remove
Page

move, and resize watermarks.

the size of the previewed page.

Clicking this button displays or hides
borderlines which indicate the
printable area.

Clicking this button opens the
Watermark Edit box. This dialog box
allows you to add watermarks to the
document, and to change any of the
current watermark settings.

Clicking these buttons let you select or
deselect the pages that you want to
print from the list on the left side of the
preview window.

4. If you are satisfied with the previewed image, click

Print

33

.

If you are not satisfied with the appearance of the image, click

Cancel

current print settings preserved. Open the Print dialog box
again to make additional changes to the print settings.

. The Preview and Print dialog boxes close with the

Saving print data in files

You can save print data in a file by using the Save File icon
button in the Print dialog box. This feature lets you print the file
at a later time simply by double-clicking the saved file. Follow
these steps.

Note:

Use the Preview icon button to switch between the Print,

Preview, and Save File modes. Click the icon to select the mode

you want.

1. Make your printer driver settings.

2. Click the
repeatedly until the
button.

3. Click the

4. Select the location where you want to save the file, then type
a file name in the Save As box and click

When you want to print the data, double-click the file to open
EPSON Monitor 3. Click the
to the printer.

Preview icon button in the Print dialog box

button changes into the

Print

Save File

button.

Resume

.

Save

button to send the data

34

Save File

Replacing Ink Cartridges

This printer uses ink cartridges equipped with IC chips. The IC
chip accurately monitors the amount of ink used by each
cartridge, so even if a cartridge is removed and later reinserted,
all of its ink can be used. However, a small amount of black and
color ink is consumed each time the cartridge is inserted because
the printer automatically checks reliability.

Follow the instructions in this section to replace an ink cartridge
using the printer’s control panel or the status Monitor utility.

The printer’s indicator lights will inform you when it is time to
obtain a replacement ink cartridge and when it is time to replace
an empty cartridge. You can also check ink levels and start the ink
cartridge replacement procedure from your computer using the
Status Monitor 3 utility. See the online
information.

This table describes the status of the lights on your printer and
the actions you need to take.

Lights Action

Reference Guide

for more

B F
B O
A F
A O

O

= on, F = flashing

Obtain a replacement black ink cartridge (T015).

Replace the empty black ink cartridge.

Obtain a replacement color ink cartridge (T016).

Replace the empty color ink cartridge.

35

w

c

Warning:

❏

Keep ink cartridges out of the reach of children. Do not allow
children to drink from or otherwise handle the cartridges.

❏

Be careful when you handle the used ink cartridges, as there
may be some ink around the ink supply port. If ink gets on
your skin, wash the area thoroughly with soap and water. If
ink gets into your eyes, flush them immediately with water.
If discomfort or vision problems remain after a thorough
flushing, see a doctor immediately.

Caution:

❏

EPSON recommends the use of genuine EPSON ink
cartridges. Other products not manufactured by EPSON
may cause damage to your printer not covered by EPSON's
warranties.

❏

Leave the old cartridge installed in the printer until you have
obtained a replacement; otherwise, ink remaining in the print
head nozzles may dry out.

❏

Do not refill the ink cartridges. The printer calculates the
amount of ink remaining using an IC chip on the ink
cartridge. Even if the cartridge is refilled, the amount of ink
remaining will not be recalculated by the IC chip and the
amount of ink available for use will not change.

Note:

❏

You cannot continue printing with an empty ink cartridge installed,
even if the other cartridge contains ink. Before printing, replace the
empty cartridge.

❏

In addition to the ink used during printing, ink is consumed during
the print head cleaning operation, during the self-cleaning cycle
which is performed when the printer is turned on, and during ink
charging when the ink cartridge is installed in the printer.

For more information about ink cartridges, see “When handling
the ink cartridges” on page 3.

36

To replace an ink cartridge using the orange ink cartridge
replacement button, follow the steps below.

Note:

You can also replace an ink cartridge from your computer using EPSON
Status Monitor 3. Click the
Printer Status window, then follow the on-screen instructions.

How to

button in the Status Monitor’s

1. Make sure the printer is on. The
but not flashing. (Determine which cartridge needs to be
replaced as indicated by the
lights.)

2. Lower the output tray at the front of the printer, then open
the printer cover.

3. Press the orange ink cartridge replacement button. The print
head moves left to the ink cartridge replacement position, and

power light begins flashing.

the

P

Caution:

c

Do not move the print head by hand as this may damage the
printer. Always press the orange ink replacement button to
move it.

power light should be on,

P

black and Acolor ink out

B

37

4. Lift up the clamp that holds the cartridge you want to replace
as far as it will go. The cartridge rises partly out of the
cartridge holder.

The illustration shows color ink
cartridge replacement. To
replace the black ink cartridge,
lift up only the smaller clamp on
the left.

5. Lift the cartridge out of the printer and dispose of it properly.
Do not take the used cartridge apart or try to refill it.

38

6. Remove the new ink cartridge from its protective bag. Next,
remove only the yellow tape seal from the cartridge.

black ink cartridge (T015)

color ink cartridge (T016)

39

c

Caution:

❏

You must remove the yellow tape seal from the cartridge
before installing it; otherwise, the cartridge will become
unusable and you will be unable to print.

❏

If you have installed an ink cartridge without removing
the yellow tape seal, you must remove the cartridge and
install a new one. Prepare the new cartridge by removing
the yellow tape seal, then install it in the printer.

❏

Do not remove the EPSON label from the top of the
cartridge; otherwise, the print head may become clogged
and be unable to print.

❏

Do not remove the tape seal from the bottom of the
cartridge; otherwise, ink will leak.

❏

Do not remove the green IC chip from the side of the
cartridges. Installing a cartridge without an IC chip can
damage the printer.

❏

Do not touch the green IC chip on the side of the
cartridge. This can damage the ink cartridge.

❏

If you remove an ink cartridge for later use, be sure to
protect the ink supply area from dirt and dust; store it
in the same environment as the printer. Be sure to store
the cartridge with the EPSON label facing up as shown
in the picture below. Note that there is a valve in the ink
supply port, making covers or plugs unnecessary, but
care is needed to prevent the ink from staining items that
the cartridge touches. Do not touch the ink cartridge ink
supply port or surrounding area.

40

Do not touch this part.

7. Align the tabs on the ink cartridge so that they are resting on
the tabs protruding from the base of the opened ink cartridge
clamp. Do not apply excessive force to the cartridge.

41

Caution:

c

8. Press down on the ink cartridge clamp until it locks into place.

Make sure the ink cartridge tabs are not under the tabs
protruding from the base of the opened ink cartridge clamp,
as this could damage the clamp.

The illustration shows color
ink cartridge repla cement.
To replace the black ink
cartridge, replace only the
cartridge held by the
smaller clamp on the left.

42

c

Caution:

Insert a new ink cartridge immediately after removing a used
cartridge from the printer. If no cartridge is present, the print
head may dry out and become unable to print.

9. Press the orange ink cartridge replacement button. The
printer moves the print head and begins charging the ink
delivery system. This process takes about one minute to
complete. When the ink charging process is finished, the
printer returns the print head to its home position, the

power light stops flashing and stays on, and the black and

P

color ink lights come on.

A

Caution:

P

c

The
performs the ink charging operation. Never turn off the
printer while this light is flashing. Doing so can result in
incomplete charging of ink.

power light continues to flash while the printer

10. Close the printer cover.

43

Maintenance

Checking the Print Head Nozzles

If you find that the printed image is unexpectedly faint or colors
in the printed image are missing, you may be able to identify the
problem by checking the print head nozzles.

You can check the print head nozzles from your computer using
the Nozzle Check utility in the printer software, or from the
printer itself by using the printer’s control panel buttons.

Using the Nozzle Check utility

Follow the steps below to use the Nozzle Check utility.

Note:

Do not use the Nozzle Check utility while printing is in progress;
otherwise, your printout may be marred.

For Windows users

1. Make sure A4 or Letter size paper is loaded in the sheet feeder.

2. Click the

Nozzle Check

3. Follow the instructions on your screen.

For Macintosh users

1. Make sure A4 or Letter size paper is loaded in the sheet feeder.

2. Click the
dialog box, then click the

44

tab in the printer software, then click the

Utility

button.

Utility icon button in the Print or Page Setup

Nozzle Check

button.

3. Follow the instructions on your screen.

Using the control panel buttons

Follow the steps below to check the print head nozzles using the
control panel buttons.

1. Turn off your printer.

2. Make sure that A4 or Letter size paper is loaded in the sheet
feeder.

3. Hold down the
below) and press the
below) to turn on the printer.

4. Release both buttons.

load/eject button (➀ in the illustration

E

power button (➁ in the illustration

P

45

The printer prints an operation check page that includes your
printer’s ROM version information, the ink counter code, and a
nozzle check pattern. Below are sample printouts.

Good sample

Print head needs to be cleaned

Segments are missing

The above sample is in black and white, but the actual test prints in color
(CMYK).

If the nozzle check page does not print satisfactorily (for example,
if any segment of the printed lines is missing) there is a problem
with the printer. This could be a clogged ink nozzle or a
misaligned print head. See the next section for details on cleaning
the print head. For information on aligning the print head, see
“Aligning the Print Head” on page 49.

Cleaning the Print Head

If you find that the printed image is unexpectedly faint or colors
in the printed image are missing, you may be able to solve these
problems by cleaning the print head, which ensures that the
nozzles are delivering ink properly.

You can clean the print head from your computer by using the
Head Cleaning utility in the printer software, or from the printer
itself by using the printer’s control panel buttons.

46

Note:

❏

Print head cleaning uses both color and black ink. To avoid wasting
ink, clean the print head only if print quality declines. For example,
clean the print head if the printout is blurry or the color is incorrect
or missing.

❏

Use the Nozzle Check utility first to confirm that the print head
needs to be cleaned. This saves ink.

❏

When the
cannot clean the print head. Replace the appropriate ink cartridge
first.

❏

Do not start the Head Cleaning or Nozzle Check utility while
printing is in progress; otherwise, your printout may be marred.

B

black or Acolor ink out light is flashing or on, you

Using the Head Cleaning utility

Follow the steps below to use the Head Cleaning utility.

For Windows users

1. Make sure that the printer is on and both the

color ink out lights are off.

A

Note:

B

If the
the print head. Replace the appropriate ink cartridge first.

2. Click the

Cleaning

black or Acolor ink out light is flashing, you cannot clean

tab in the printer software, then click the

Utility

button.

black and

B

Head

3. Follow the messages on your screen.

For Macintosh users

1. Make sure that the printer is on, and the
ink out lights are off.

black and Acolor

B

47

2. Click the Utility icon button in the Print or Page Setup
dialog box, then click the

3. Follow the on-screen instructions.

Head Cleaning

button.

Using the control panel buttons

Follow the steps below to clean the print head using the control
panel buttons.

1. Make sure that the

black and Acolor ink out lights are off.

B

Note:

B

If the
clean the print head.

2. Hold down the

The printer starts cleaning the print head and the
light begins flashing. Print head cleaning takes about thirty
seconds to complete.

black or Acolor ink out light is flashing or on, you cannot

power light is on and that both the

P

cleaning button for three seconds.

R

P

power

48

c

Caution:

Never turn off the printer while the
Doing so may damage the printer.

P

power light is flashing.

3. When the
pattern to confirm that the head is clean and to reset the
cleaning cycle.

If print quality hasn’t improved after repeating this procedure
four or five times, turn the printer off and leave it alone overnight.
Then do the head cleaning again.

If the print quality still has not improved, one or both of your ink
cartridges may be old or damaged and may need to be replaced.
To replace an ink cartridge before it is empty, see “Replacing Ink
Cartridges” in the online

If print quality remains a problem after replacing the ink
cartridges, contact your dealer.

Note:

To maintain print quality, we recommend turning on the printer for at
least one minute every month.

power light stops flashing, print a nozzle check

P

Reference Guide

.

Aligning the Print Head

If you notice a misalignment of vertical lines, you may be able to
solve this problem using the Print Head Alignment utility in your
printer software. Follow the directions in the appropriate section
below.

Note:

Do not start the Print Head Alignment utility while printing is in
progress; otherwise, your printout may be marred.

For Windows users

1. Make sure A4 or Letter size Archival Matte Paper is loaded
in the sheet feeder.

2. Click the

Head Alignment

tab in the printer software, then click the

Utility

button.

Print

49

3. Follow the messages on your screen to align the print head.

For Macintosh users

1. Make sure A4 or Letter size Archival Matte Paper is loaded
in the sheet feeder.

2. Click the Utility icon button in the Print or Page Setup
dialog box, then click the

3. Follow the messages on your screen to align the print head.

Print Head Alignment

button.

50

Troubleshooting

Correcting USB Problems

If you are having difficulty using your printer with a USB
connection, refer to the information in this section.

Make sure your computer is a Windows 98 pre­installed model

Your computer must be a Windows 98 pre-installed model. You
may not be able to install or run the USB printer driver on a
computer which is not equipped with a USB port or which is
upgraded from Windows 95 to 98.

For details about your computer, contact your dealer.

Make sure that EPSON USB Printer Devices appears in the Device Manager menu

If you canceled the plug-and-play driver installation before the
procedure was completed, either the USB printer device driver or
the printer driver may be incorrectly installed.

Follow the steps below to check the installation and reinstall the
drivers.

1. Turn the printer on. Plug the USB cable into the printer and
the computer.

2. Right-click the
click

Properties

3. Click the

Device Manager

My Computer

.

icon on your desktop, then

tab.

51

If your drivers are correctly installed,

Devices

should appear in the Device Manager menu.

EPSON USB Printer

52

If

EPSON USB Printer Devices

Manager menu, click the plus (+) sign beside Other Devices
to view the installed devices.

If

USB Printer

device driver is not installed correctly. If

appears, the printer driver is not installed correctly.

2000P

If neither
under
from the printer, then plug it into the printer again.

Other Devices

appears under

USB Printer

nor

, click

does not appear in the Device

Other Devices

EPSON Stylus Photo 2000P

Refresh

or unplug the USB cable

, the USB printer

EPSON Stylus Photo

appears

4. Under

Photo 2000P

5. When the following dialog box appears, click OK. Then click

OK

Other Devices

, then click

to close the Properties window.

, click

Remove

USB Printer

. Click OK.

or

EPSON Stylus

6. Turn off the printer and restart your PC. Then, reinstall the
driver from the beginning, following the instructions in the

Setup Guide

.

Printer does not work correctly with a USB cable

If your printer does not work correctly with a USB cable, try one
or more of these solutions:

53

Use the recommended USB cable as described in “System

❏

Requirements” in the online

If you use a USB hub, connect the printer to the first tier of the

❏

hub, or connect the printer to the computer’s USB port
directly.

For PCs, try reinstalling the USB printer device driver and the

❏

printer software. First, uninstall
using the Add/Remove Programs utility in the Control Panel,
then uninstall
software as described in

Devices

access the CD-ROM and double-click
Win 9X folder. Then follow the on-screen instructions.

EPSON USB Printer Devices

is not registered in the Add/Remove Programs list,

Reference Guide

EPSON Printer Software

Setup Guide

. If

.

. Next, reinstall the

EPSON USB Printer

epusbun.exe

in the

54

Error Indicators

You can identify many common printer problems using the lights
on your printer’s control panel. If your printer stops working and
the lights are on or flashing, use the following table of panel light
patterns to diagnose the problem, then follow the recommended
solutions.

Lights Problem and Solution

Paper out

S O

S
B
A

No paper is loaded in
the printer.

Paper jam

F

Paper has jammed in
the printer.

N
N

Load paper in the sheet
feeder, then press the
load/eject button. The printer
resumes printing and the light
goes out.

Press the
The printer ejects the jammed
paper and then resumes
printing. If the error is not
cleared, open the printer
cover and remove the
jammed paper. Then reload
the paper in the sheet feeder
and press the
button. The printer resumes
printing.

E

load/eject button.

E

load/eject

E

B F

Ink low (black ink cartridge)

The black ink cartridge
is nearly empty.

Obtain a replacement black
ink cartridge (T015).

55

B O

Ink out (black ink cartridge)

The black ink cartridge
is empty or not
installed.

Wrong cartridge (black ink cartridge)

Replace the black ink
cartridge with a new one
(T015). See “Replacing Ink
Cartridges” on page 35.

A F

A O

P

F

S

F

B

O

A

O

The installed black ink
cartridge cannot be
used with this printer.

Ink low (color ink cartridge)

The color ink cartridge
is nearly empty.

Ink out (color ink cartridge)

The color ink cartridge
is empty or not
installed.

Wrong cartridge (color ink cartridge)

The installed color ink
cartridge cannot be
used with this printer.

Carriage error

The print head
carriage is obstructed
by jammed paper or
other foreign material
and cannot return to
the home position.

Install an appro priate black ink
cartridge (T015). See
“Replacing Ink Cartridges” on
page 35.

Obtain a replacement color
ink cartridge (T016).

Replace the color ink
cartridge with a new one
(T016). See “Replacing Ink
Cartridges” on page 35.

Use an appropriate color ink
cartridge (T016). See
“Replacing Ink Cartridges” on
page 35.

Turn off the printer. Open the
printer cover and remove any
paper from the paper path by
hand. Then turn the printer
back on.

If the error is not cleared,
contact your dealer.

P

F

S

F

B

F

A

F

O

= on, N = off, F = flashing

56

Unknown printer error

An unknown printer
error has occurred.

Turn off the printer, and
contact your dealer.

Typical Problems and Solutions

Most printer problems have simple solutions. Find the problem
in the list below and apply the recommended solution. For more
information, see “Troubleshooting” in the online

Print quality problems

If you are having print quality problems, try the solutions offered
here.

Horizontal banding

Try one or more of these solutions:

Make sure the printable side of the paper is face up in the sheet

❏

feeder.

Run the Head Cleaning utility to clear any clogged ink

❏

nozzles.

Vertical misalignment

Reference Guide

.

Try one or more of these solutions:

Make sure the printable side of the paper is face up in the sheet

❏

feeder.

Run the Print Head Alignment utility.

❏

Clear the

❏

instructions, see the printer driver’s online help for Windows.
For Macintosh, see “Using the Advanced settings” in the
online

High Speed

Reference Guide

Color gaps

Try one or more of these solutions:

check box in your printer driver. For

.

57

Make sure your paper is not damaged, dirty, or too old.

❏

Run the Head Cleaning utility to clear any clogged ink

❏

nozzles.

Check the

❏

flashing, replace the ink cartridge. See “Replacing Ink
Cartridges” on page 35.

black

B

and

color ink out lights. If a light is

A

Blurry or smeared printout

Try one or more of these solutions:

Make sure the printable side of the paper is face up in the sheet

❏

feeder.

Make sure your paper is not damaged, dirty, or too old.

❏

Set the adjust lever to the “+” position, and make sure the

❏

Media Type setting in your printer driver is correct.

Printer rollers leave unwanted marks on your documents

It may become necessary to clean the printer rollers in the
following situations:

When you use paper that is not distributed by EPSON.

❏

When you use EPSON special media that is not supported by

❏

this printer.

❏

❏

❏

See the online

58

When you print on the wrong side of the paper.

When you use the printer in conditions that differ from the
environment specified in the manual.

When the printer rollers have not been cleaned recently.

Reference Guide

for cleaning the printer rollers.

Paper feed or paper jam problems

If the printer doesn’t feed paper, feeds multiple pages, or the
paper is jammed, remove and reload the stack of paper, then press

load/eject button. You may need to wait for some time

the

E

before the paper is ejected, depending on the amount of print data,
the paper type, and the print quality setting. Also make sure of
the following:

The paper isn’t old or creased.

❏

Paper isn’t loaded above the arrow on the left edge guide.

❏

The edge guides are set correctly.

❏

The paper isn’t too thin or rough. Use paper that meets the

❏

paper requirements for this printer. See the online

for paper specifications.

Guide

Cancelling Printing

If the printouts are not what you expected and display incorrect
or garbled characters or images, you may need to cancel printing.
To cancel printing, follow the instructions below.

Reference

59

For Windows 98, 95 and NT 4.0

When you send a print job to the printer, the Progress Meter
appears on your computer screen.

Click the

button to cancel printing.

Stop

For Macintosh

The procedure for canceling printing for Macintosh varies,
depending upon whether background printing is on or off.

When background printing is on

1. Click

EPSON Monitor3

Monitor3 opens.

on the application menu. EPSON

60

2. Select the print job that you wish to cancel in the Document
N am e l i st , t h en cl i ck th e S to p ic on b ut to n t o ca n ce l t h e p ri n t
job.

3. Press the

power button to turn off the printer.

P

When background printing is off

1. Hold down the
the period (.) key to cancel the print job.

2. Press the

P

command key on your keyboard and press

J

power button to turn off the printer.

Where to Get Help

If your printer is not operating properly and you cannot solve the
problem using the troubleshooting information in your printer
documentation, contact customer support services for assistance.

Customer support will be able to help you much more quickly if
you give them the following information:

Serial number of your printer

❏

(The serial number label is on the back of the printer)

Printer model

❏

61

Brand and model of your computer

❏

Printer software version

❏

(Click

Windows version you are using

❏

Software application(s) you normally use with your printer

❏

and their version number(s)

About

in your printer driver)

For United Kingdom and the Republic of Ireland users

If you purchased your product in the UK or the Republic of
Ireland, EPSON (UK) LTD provides a range of customer services
and technical support.

Support Via the World Wide Web

For information on the latest EPSON products, software

❏

drivers, on-line user guides and answers to frequently asked
questions:
http://www.epson.co.uk

To email EPSON Technical Support:

❏

http://www.epson.co.uk/support/email/

For a full list of EPSON Customer and Warranty Support

❏

services:
http://www.epson.co.uk/support/

Support Via Telephone

Our Customer and Warranty Support teams can be contacted by
calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the
Republic of Ireland. They can provide the following services:

Technical information on installing, configuring and

❏

operating your EPSON products

Arranging for faulty EPSON products to be repaired within

❏

the warranty period

62

Pre Sales Enquiry Desk

Our Enquiry Desk team can be contacted by calling 0800 220546
in the UK or 1 800 409132 from the Republic of Ireland, by faxing
01442 227271 in the UK or 0044 1442 227271 from the Republic of
Ireland, and via Email at [e-mail]. They can provide the
following information:

Pre sales information and literature on new EPSON products

❏

(also available via our world wide web site at
http://www.epson.co.uk)

Where to purchase genuine EPSON consumables,

❏

accessories, and options

For Australia users

EPSON Australia wishes to provide you with a high level of
Customer Service. As well as the user’s guide, we provide the
following sources for obtaining information:

EPSON FAXBACK

EPSON FAXBACK will fax you the latest specifications and
pricing for most EPSON products offered in Australia. There is
also technical information including details of the latest software
and drivers available. Phone [phone] and the system will
guide you through a number of choices before faxing the
information to your fax machine.

EPSON Bulletin Board System

This is where you can download the latest software and drivers.
Visit the BBS to check out the latest versions. If you have a modem,
phone [phone].

63

Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth
taking your modem here for the occasional surf! You can get the
same information as offered on the EPSON FAXBACK and the
EPSON Bulletin Board plus more.

Your dealer

Don’t forget that your dealer can often help identify and resolve
problems. The dealer should always be the first call for advice on
problems. They can often solve problems quickly and easily as
well as give you advice on the next step to take.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our
clients have access to advice. Operators on the Helpdesk can aid
you in diagnosing hardware and software problems. They can
also advise you on the latest EPSON products and where the
nearest dealer or service agent is located. Many types of queries
are answered here.

The Helpdesk numbers are:

Phone: [phone]

Fax: [phone]

We encourage you to have all the relevant information on hand
when you ring. The more information you prepare, the faster we
can help solve the problem. This information includes the

for your EPSON product, type of computer, operating

Guide

system, application programs, and any other information you feel
is required.

For India users

Contacts for information, support and services are:

64

User’s

World Wide Web (www.epson.co.in)

Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ) Product Enquiry and
Technical Query are available.

Epson India Bangalore Head Office:

Phone: [phone]

Fax: [phone]

For Malaysia users

Contacts for information, support and services are:

World Wide Web (www.epson.com.my)

Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ) and Email Enquiry are
available.

Epson Trading Shah Alam Head Office

Phone: [phone]

Fax: [phone]

For Singapore users

Sources of information, support and services available from
Epson Singapore are:

World Wide Web (www.epson.com.sg)

Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), Sales Enquiry, and Technical
Email Support are available.

65

Epson HelpDesk <Phone: [phone]>

Our HelpDesk team can help you with the following over the
phone:
Sales enquiry and product information
Product usage questions or problem
Enquiries on repair service and warranty

For Hong Kong users

To obtain technical support as well as other after-sales services,
users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both
Chinese and English on the Internet to provide users with the
following information:

Product information

❏

Answers to Frequently Asked Questions (FAQs)

❏

Latest versions of EPSON printer drivers

❏

Users can access our World Wide Web home page at:
http://www.epson.com.hk

Electronic bulletin board system

An electronic bulletin board system (BBS) is also available to
obtain printer information and the latest versions of printer
drivers. You can log on to the following number for the BBS
service:

BBS: (852) 2827-4244

66

Technical Support Hotline

You can also contact our technical staff at the following telephone
and fax numbers:

Phone: [phone]

Fax: [phone]

For Philippines users

To obtain technical support as well as other after sales services,
users are welcome to contact the EPSON Philippines
Representative Office at the telephone and fax numbers below:

Phone: [phone]

Fax: [phone]

BBS: [phone]

67

Options and Consumable Products

This chapter contains information on the EPSON options and
consumable products that are available for your printer.

Options

The following options are available for your printer.

Interface cables

EPSON supplies the following interface cables. However, you can
use any interface cable that meets these specifications. See your
computer manual for any additional requirements.

Parallel Interface Cable (shielded) C83602✽ from D-SUB 25-

❏

pin (computer) to 36-pin Amphenol 57 Series (printer).

USB Interface Cable (shielded) C83623✽ from Series A 4-pin

❏

(computer) to Series B 4-pin (printer).

Note:

❏

The asterisk
number, which varies by location.

(✽)

is a substitute for the last digit of the product

68

❏

Depending on your geographic location, one or both of these cables
may not be supplied.

Caution:

c

Use only interface cables which meet the specifications listed
above. Using other cables not covered by EPSON warranties may
cause the printer to malfunction.

Consumable products

The following ink cartridges and EPSON special media are
available for your printer.

Ink cartridges

You can use the following cartridges with your printer.

Black ink cartridge T015

Color ink cartridge T016

Note:

The product numbers of ink cartridges may vary by location.

EPSON special media

EPSON offers specifically designed media for ink jet printers to
meet most high-quality printing needs.

EPSON Glossy Paper - Photo Weight (Super A3) S041347

EPSON Archival Matte Paper (Super A3/B) S041339

S041340

EPSON Premium Semigloss Photo Paper (Super A3/B) S041327

S041328

EPSON Premium Semigloss Photo Paper (4" × 26") S041329

EPSON Premium Semigloss Photo Paper (100mm × 8M) S041330

Note:

The availability of special media varies by location.

69

EPSON OVERSEAS MARKETING LOCATIONS

EPSON AMERICA, INC.

20770 Madrona Ave.
P.O. Box 2842
Torrance, CA 90509-2842
Phone: [phone]
Fax: [phone]

EPSON DEUTSCHLAND GmbH

Zülpicher Straße 6,
40549 Düsseldorf Germany
Phone: [phone]
Fax: [phone]

EPSON AUSTRALIA PTY. LTD.

70 GIBBES STREET, CHATSWOOD 2067 NSW.
Phone: [phone]
Fax: [phone]

EPSON HONG KONG LTD.

Rooms 4706-10, 47/F,
China Resources Bldg.,
26 Harbour Road, Wanchai, Hong Kong
Phone: [phone]
Fax: [phone]

EPSON ITALIA S.p.A.

V.le F.lli Casiraghi 427
20099 Sesto S.Giovanni
MI, Italy
Phone: [phone]
Fax: [phone]

EPSON UK LTD.

Campus 100, Maylands Avenue,
Hemel Hempstead, Herts,
HP2 7TJ, U.K.
Phone: [phone]
Fax: [phone]

EPSON FRANCE S.A.

68 bis, rue Marjolin
92300, Levallois-Perret, France
Phone: [phone]
Telex: 610657

EPSON SINGAPORE PTE. LTD.

No. 1 Temasek Avenue #36-00
Millenia Tower, Singapore 039192
Phone: [phone]
Fax: [phone]

EPSON TAIWAN TECHNOLOGY &
TRADING LTD.

10F, No. 287 Nanking E. Road, Sec. 3,
Taipei, Taiwan, R.O.C.
Phone: [phone]
Fax: [phone]

EPSON IBERICA S.A.

Av. de Roma, 18-26
08290 Cerdanyola del Valles
Barcelona, Spain
Phone: [phone]
Fax: [phone]

SEIKO EPSON CORPORATION
(Hirooka Office)

80 Harashinden, Hirooka
Shiojiri-shi, Nagano-ken
399-0785 Japan

EPSON PORTUGAL, S.A.

R. do Progresso, 471, 1° Perafita
4460 Matosinhos, Portugal
Phone: [phone]
Fax: [phone]

1999 September

Color Ink Jet Printer

Daily Use

Printed in Japan

00.XX-XX