Epson PictureMate PM 215 User Manual

Contents

Safety Instructions

Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . 4

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . 4

Printer Parts and Functions

Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . 8

Understanding the LCD Screen . . . . . . . . . . . . . . . . . . . 9

Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Preparing to Print

Inserting a Memory Card . . . . . . . . . . . . . . . . . . . . . . . 11

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Paper Handling Instructions . . . . . . . . . . . . . . . . . . . . . 15

Choosing a Group of Photos. . . . . . . . . . . . . . . . . . . . . 16

Basic Photo Printing

Changing the View of Photos on the LCD Screen . . . . 18

Printing Selected Photos. . . . . . . . . . . . . . . . . . . . . . . . 18

Printing Groups of Photos. . . . . . . . . . . . . . . . . . . . . . . 18

Printing Camera-Selected DPOF Photos . . . . . . . . . . . 19

Printing on Photo Stickers. . . . . . . . . . . . . . . . . . . . . . . 20

Printing Options

Making Paper and Print Layout Settings. . . . . . . . . . . . 21

Editing Your Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printing From an External Device

Printing From a PictBridge-Enabled Camera . . . . . . . . 24

Printing From a Bluetooth Device . . . . . . . . . . . . . . . . . 25

PictureMate Preferences

Making Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Customizing ID Photos and Printing . . . . . . . . . . . . . . . 31

Replacing the Photo Cartridge

Checking the Photo Cartridge Status . . . . . . . . . . . . . . 32

Replacing the Photo Cartridge . . . . . . . . . . . . . . . . . . . 32

Transporting PictureMate

PictureMate PM 215 1

Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Summary of Panel Settings 53

Maintaining PictureMate

Checking and Cleaning the Print Head Nozzles . . . . . 37

Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . 38

Cleaning PictureMate. . . . . . . . . . . . . . . . . . . . . . . . . . 39

Troubleshooting

Error/Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 40

Printer Power Problems . . . . . . . . . . . . . . . . . . . . . . . . 41

Print and Noise Problems . . . . . . . . . . . . . . . . . . . . . . 42

Photo Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . 42

Problems With Paper Feeding . . . . . . . . . . . . . . . . . . 44

Miscellaneous Printout Problems. . . . . . . . . . . . . . . . . 45

Contacting Customer Support

Regional Customer Services . . . . . . . . . . . . . . . . . . . . 46

Photo Cartridge, Paper, and Options

Photo Cartridge and Paper . . . . . . . . . . . . . . . . . . . . . 48

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Printer Specifications 49

Index 55

2 PictureMate PM 215

Photo Printer

No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson printer. Epson
is not responsible for any use of this information as applied to other
printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the
purchaser of this product or third parties for damages, losses, costs, or
expenses incurred by the purchaser or third parties as a result of
accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation's operating
and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or
problems arising from the use of any options or any consumable
products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage
resulting from electromagnetic interference that occurs from the use of
any interface cables other than those designated as Epson Approved
Products by Seiko Epson Corporation.

®

EPSON
Your Vision are trademarks of Seiko Epson Corporation.

is a registered trademark and PictureMate™ and Exceed

PRINT Image Matching™ and the PRINT Image Matching logo are
trademarks of Seiko Epson Corporation. Copyright © 2001 Seiko Epson
Corporation. All rights reserved.
DPOF™ is a trademark of CANON INC., Eastman Kodak Company,
Fuji Photo Film Co., Ltd. and Matsushita Electric Industrial Co., Ltd.
The Bluetooth
Inc. and licensed to Seiko Epson Corporation.
SDHC™ is a trademark.
Memory Stick, Memory Stick Duo, Memory Stick PRO, Memory Stick
PRO Duo, Memory Stick PRO-HG Duo, Memory Stick Micro,
MagicGate Memory Stick, and MagicGate Memory Stick Duo are
trademarks of Sony Corporation.
xD-Picture Card™ is a trademark of Fuji Photo Film Co.,Ltd.

General Notice: Other product names used herein are for identification
purposes only and may be trademarks of their respective owners.
Epson disclaims any and all rights in those marks.

Copyright © 2008 Seiko Epson Corporation. All rights reserved.

®

word mark and logos are owned by the Bluetooth SIG,

PictureMate PM 215 3

Safety Instructions

Warnings, Cautions, and Notes

Warnings

w

must be followed carefully to avoid bodily injury.

Cautions

c

must be observed to avoid damage to your
equipment.

Notes

contain important information and useful tips on the
operation of your printer.

Important Safety Instructions

Read all of the instructions in this section before using
your printer. Also, be sure to follow all warnings and
instructions marked on the printer.

When choosing a place for the printer

Observe the following when choosing a place for the
printer:

❏ Place the printer on a flat, stable surface that extends

beyond the base of the printer in all directions. If you place
the printer by the wall, leave more than 10 cm between the
back of the printer and the wall. The printer will not operate
properly if it is tilted at an angle.

❏ When storing or transporting the printer, do not tilt it, stand

it on its side, or turn it upside down. Otherwise, ink may leak
from the cartridge.

❏ Leave enough space in front of the printer for the paper to

be fully ejected.

❏ Avoid places subject to rapid changes in temperature and

humidity. Also, keep the printer and the AC adapter away
from direct sunlight, strong light, water, or heat sources.

❏ Do not leave the printer in a place subject to high

temperature, such as in a car. Also, keep the printer away
from direct sunlight, strong light, and heat sources.
Otherwise, the printer may be damaged or ink may leak.

❏ Avoid places subject to dust, shock, or vibration.

4 Safety Instructions PictureMate PM 215

❏ Leave enough room around the printer to allow for sufficient

ventilation.

❏ Place the AC adapter near a wall outlet where the plug can

be easily unplugged.

❏ Do not place or store the printer and the AC adapter

outdoors.

When setting up your printer

Observe the following when setting up the printer:

❏ Do not block or cover the vents and openings in the printer.

❏ Power supply cords should be placed to avoid abrasions,

cuts, fraying, crimping, and kinking. Do not place objects
on top of power-supply cords and do not allow the AC
adapter or power-supply cords to be stepped on or run over.
Be particularly careful to keep all power-supply cords
straight at the ends and the points where they enter and
leave the AC adapter.

❏ Use only the power-supply cords that comes with this

product. Use of another cord may result in fire or electrical
shock, or injury.

❏ The AC adapter model A381H is designed for use with the

printer with which it was included. Do not attempt to use it
with other electronic devices unless specified.

❏ Use only the type of power source indicated on the AC

adapter's label, and always supply power directly from a
standard domestic electrical outlet with the AC power cord
that meets the relevant local safety standards.

Warning:

w

Refer to the rating plate for the voltage and
check that the appliance voltage
corresponds to the supply voltage.

❏ Avoid using outlets on the same circuit as photocopiers or

air control systems that regularly switch on and off.

❏ Avoid using electrical outlets controlled by wall switches or

automatic timers.

❏ Keep the entire computer system away from potential

sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.

❏ Do not use a damaged or frayed power cord and the AC

adapter.

❏ If you use an extension cord with the printer, make sure that

the total ampere rating of the devices plugged into the
extension cord does not exceed the cord's ampere rating.
Also, make sure that the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet's
ampere rating.

❏ Never disassemble, modify, or attempt to repair the AC

adapter, power cord, printer, and options by yourself except
as specifically explained in the printer's guides. Doing so
may result in injury, electric shock, or fire.

PictureMate PM 215 Safety Instructions 5

❏ Unplug the printer, and refer servicing to qualified service

personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the
printer or the AC adapter; the printer or the AC adapter has
been dropped or the casing damaged; the printer or the AC
adapter does not operate normally or exhibits a distinct
change in performance. (Do not adjust controls that are not
covered by the operating instructions.)

❏ Do not use with wet hands.

❏ If damage occurs to the plug, replace the cord set or consult

a qualified electrician. If there are fuses in the plug, make
sure you replace them with fuses of the correct size and
rating.

❏ If you plan to use the AC adapter in Germany, the building

installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and
over-current protection for this printer.

Note on handling the AC power cord for Singapore
users

Safety requirements

Mains plug:
Use a 2-pin mains plug that is certified to IEC 83 Standard C5.

Flexible cord:
Use a double insulated flexible cord that is certified* to the
relevant IEC or BS standards.

Appliance connector:
Use an appliance connector certified* to the relevant IEC320.

* certified by member of IECEE CB Scheme.

When using the printer

Observe the following when using the printer:

❏ If you use the printer in places where the use of electronic

devices is limited, such as in airplanes or hospitals, follow
all instructions in those places.

❏ Do not insert objects through the slots in the printer.

❏ Take care not to spill liquid on the printer and the AC

adapter.

❏ Do not put your hand inside the printer or touch the photo

cartridge during printing.

❏ Do not use aerosol products that contain flammable gases

inside or around this product. Doing so may cause fire.

❏ Always turn the printer off using the d On button. Do not

unplug the printer or turn off the power to the outlet until the
power light goes out.

❏ Before transporting the printer, make sure that the photo

cartridge is in place.

❏ Leave the photo cartridge installed. Removing the cartridge

can dehydrate the print head and may prevent the printer
from printing.

6 Safety Instructions PictureMate PM 215

When using a memory card

When handling photo cartridges

❏ Use only memory cards compatible with the printer. See

“Inserting a Memory Card” on page 11

When using LCD screen

❏ The LCD screen may contain a few small bright or dark

spots, and because of its features it may have an uneven
brightness. These are normal and do not indicate that it is
damaged in any way.

❏ Only use a dry, soft cloth to clean the LCD screen. Do not

use liquid or chemical cleansers.

❏ If the LCD screen on your printer's control panel is

damaged, contact your dealer. If the liquid crystal solution
gets on your skin, wash them thoroughly with soap and
water. If the liquid crystal solution gets into your eyes, flush
them immediately with water. If discomfort or vision
problems remain after a thorough flushing, see a doctor
immediately.

When using the optional Bluetooth Photo Print Adapter

Refer to the Bluetooth Photo Print Adapter's
documentation for the safety instructions.

Observe the following when handling photo cartridges:

❏ Do not shake photo cartridge after removing it from the bag;

this can cause leakage.

❏ Do not remove or tear the label on the cartridge; this can

cause leakage.

❏ Use the photo cartridge before the date printed on the

cartridge carton.

❏ Do not dismantle photo cartridges or try to refill them. This

could damage the print head.

❏ After bringing a photo cartridge inside from a cold storage

site, allow it to warm up at room temperature for at least
three hours before using it.

❏ Store photo cartridges in a cool, dark place.

❏ The IC chip on the photo cartridge retains a variety of

cartridge-related information, such as the photo cartridge
status so that the cartridge may be removed and reinstalled
freely.

❏ If ink gets on your skin, wash it off with soap and water. If

it gets in your eyes, flush them immediately with water. If
you still have discomfort or vision problems, see a doctor
immediately.

PictureMate PM 215 Safety Instructions 7

Printer Parts and Functions

Control Panel Functions

23 4 6517

Parts Function

1 d On button Press to turn the printer on and off.

2 x Menu button Press to enter the Menu mode for the print

3 Display button Press to change the view of the screen.

4 OK button Functions as shown in the LCD screen.

5 l r 2-way scroll

button

6 Stop/Clear

button

7 z Print button Press to start printing.

settings or maintenance options.

Press to move the cursor on the LCD screen.

Press to cancel printing or to clear the
number of copies and cancel selecting
photos by date.

8 Printer Parts and Functions PictureMate PM 215

Understanding the LCD Screen

1

8

1 The printing stage for this job.

2 Appears when ink is low.

2

3

4

3 The total number of photos you selected to print.

4 The number of copies for the selected photo.

5 The number for the current photo.

6 Total number of photos.

7 Guidance. The icons show the buttons to press.

8 Appears when you select Frame as the layout setting.

5

6

7

PictureMate PM 215 Printer Parts and Functions 9

Printer Parts

Top cover

Edge guides

Paper
feeder

LCD screen

Handle

Memory card light

Memory
card slots

Output tray

10 Printer Parts and Functions PictureMate PM 215

EXT. I/F (USB) port

DC inlet

Photo cartridge

USB port for computer

Photo cartridge lever

Cartridge compartment cover

Preparing to Print

Inserting a Memory Card

1. Move the handle to the back. Then open the top
cover.

Top cover

Handle

2. Raise and adjust the LCD screen so that you can
see it well.

PictureMate PM 215 Preparing to Print 11

3. Open the output tray.

4. Press d On.

Push

Caution:

c

❏ Insert just one card at a time.

❏ Load your memory card only as shown

in the following table or you may
damage your printer, memory card, or
both. If you insert a card incorrectly,
you see an error message on the LCD
screen. Remove the memory card and
insert it correctly.

❏ Do not press the button on the right

side of the lower card slot when you
insert a CompactFlash card or you
cannot remove the card.

5. Make sure the memory card light is off and no
cards are in both slots. Then insert a memory card
into the correct slot, as shown in the illustration.

12 Preparing to Print PictureMate PM 215

❏ If the CompactFlash card is not

recognized, remove the card and
insert it again.

❏ Make sure you fit mini memory cards

with their adapters before inserting
them into the printer's memory card
slots. If you do not use an adapter, the
memory card and the printer may be
damaged.

Upper slot

SDHC Memory Card
SD Memory Card
MultiMediaCard
MMCplus

Memory Stick
MagicGate Memory Stick
Memory Stick PRO

miniSDHC card *
miniSD card *

Memory
card light
turns on

microSDHC card *
microSD card *

Upper slot

xD-Picture Card
xD-Picture Card Type M
xD-Picture Card Type M
xD-Picture Card Type H

Lower slot

+

MMCmobile * MMCmicro *

* Adapter required

Memory
card light
turns on

Memory Stick Micro *

Memory Stick Duo *
Memory Stick PRO Duo *
Memory Stick PRO-HG Duo *
MagicGate Memory Stick Duo *

* Adapter required

CompactFlash

Microdrive

PictureMate PM 215 Preparing to Print 13

6. The memory card light flashes and then stays on.
It takes a few seconds to recognize the memory
card. Now you can choose photos and layouts for
printing from the LCD screen. See “Basic Photo
Printing” on page 18.

Note:

When you see a message saying that the memory
card contains 1000 photos or more, press OK and
select the group containing the photos you want
to print. See “Choosing a Group of Photos” on
page 16".

For the latest information on memory cards available
for your printer, contact your dealer or regional Epson
sales office.

Caution:

c

Do not remove a card while the memory card
light is flashing; you may lose photos on your
card.

Upper slot

Push in the memory card. Pull the memory card out.

Lower slot

Removing the memory card

When you are ready to remove a memory card, make
sure the memory card light is not flashing, then remove
the memory card from the slot.

14 Preparing to Print PictureMate PM 215

Press the button on the
right twice.

Pull the memory card out.

Loading Paper

When loading special paper distributed by Epson, read
the instruction sheets packed with the paper first.

Follow these steps to load PictureMate Photo Paper:

Caution:

c

Do not load plain paper; this may damage
PictureMate.

3. Slide the edge guides against the paper. Make
sure they are snug, but not so tight that paper
cannot move.

Glossy side

1. Make sure the edge guides are slid to the sides.

Edge guides

2. Place your paper in the center, with the glossy side
up.

Note:

Make sure paper is glossy side up to prevent
smearing.

Note:

❏ You can load up to a maximum of 20 sheets for

photo papers, or 1 sheet for Photo Sticker.

❏ When you need more paper, order a PictureMate

PicturePack. See “Photo Cartridge, Paper, and
Options” on page 48 for more information.

Paper Handling Instructions

When storing printouts

❏ Do not touch the printed side or stack your

printouts until the ink is dry.

PictureMate PM 215 Preparing to Print 15

❏ To avoid scratching the image, be sure not to rub

the printed side of the paper. If the printed side is
rubbed too strongly, ink may come off the paper.

❏ Do not stack printouts with the image sides

touching.

❏ Do not stack printouts and conventional film

photographs with the image sides touching.

❏ Avoid displaying your printouts outdoors or in a

place exposed to direct sunlight to prevent fading.

Note:

For best results, allow your prints to dry thoroughly for
24 hours before framing.

Choosing a Group of Photos

❏ If you stack printouts, place a sheet of plain paper

or other absorbent paper between the individual
prints.

When storing unused paper

Return any unused paper to the original package, and
store it away from extreme temperatures, high
humidity, and bright lights.

When displaying printouts

❏ When displaying your printouts indoors, Epson

recommends placing your printouts in glass
frames to preserve the colors in your image.

16 Preparing to Print PictureMate PM 215

If your memory card contains 1000 photos or more,
PictureMate sorts them by file name and divides them
into groups of 999 photos. Select the group from which
you want to print photos.

Note:

The last group may contain less than 999 photos.

1. Load paper and a memory card.

2. When you see a message saying that the memory

card contains 1000 photos or more, press OK.

3. Press l or r to select the group from which you

want to print photos, and then press OK. Now you
are ready to select and print photos. See “Basic
Photo Printing” on page 18 to print your photos.

Note:

You can switch which group of photos to load at any
time by selecting Select Group from the

Photos

menu.

Select

PictureMate PM 215 Preparing to Print 17

Basic Photo Printing

Changing the View of Photos on the LCD Screen

You can change the view of photos displayed by
pressing the Display button.

Printing Selected Photos

1. Press l or r to select the photo you want to print,

and then press OK.

2. Press l or r to set the number of copies you want

to, and then press OK.

3. Repeat steps 1 and 2 for additional photos.

4. If you want to make optional settings such as color
effects, see “Editing Your Photo” on page 21.

5. Press z to preview the photo you want to print.

If you want to change the paper size or layout,
press x Menu, and then select Basic Print
Settings. Select the paper size and the layout you
want to use from the Paper Size and the Layout
settings.

For details, see “Making Paper and Print Layout
Settings” on page 21.

6. Press z.

Printing Groups of Photos

1. Press x Menu.

2. Select Select Photos, and then press OK.

3. Select the menu you want to use to print, and then

press OK.

18 Basic Photo Printing PictureMate PM 215

Select All Photos Select all of the photos on your card. When

Select By Date Select photos by the date they were taken.

Select Group Select a group of photos when your card

your card contains 1000 or more photos,
this selects all of the photos in the group
selected.

contains 1000 or more photos.

& See “Choosing a Group of Photos” on
page 16.

Note: This function is only available when
the card contains 1000 or more photos.

4. Follow the on-screen instructions.

Note:

❏ If you want to set the number of copies for

specified photos only, select the photo you
want to increase and press OK. Next, press
r and then press OK again.

❏ If there is DPOF information on the memory

card, PictureMate enters DPOF print mode.
See the next section. To print all of the photos
on the memory card, select No, press OK,
and then cancel DPOF information from your
camera. Then follow the steps above.

Printing Camera-Selected DPOF Photos

If your camera supports DPOF (Digital Print Order
Format), you can use it to preselect which photos and
how many copies you want to print. See your camera's
manual to choose photos for printing with DPOF, then
insert your memory card in PictureMate. PictureMate
automatically reads your preselected photos.

1. Load paper and a memory card that contains
DPOF data. The screen below appears on the
LCD screen.

2. Select Yes and then press OK to confirm the paper
size and layout. Press z.

Note:

If you want to print all of the photos on the memory
card, select No, and then press OK to cancel DPOF
information from your camera. After that, follow the
steps in “Printing Groups of Photos” on page 18.

PictureMate PM 215 Basic Photo Printing 19

Printing on Photo Stickers

You can print 1, 4, 9, or 16 photos on the Epson Photo
Sticker. See “Making Paper and Print Layout Settings”
on page 21 for the print layout.

4. Select Paper Size, and then press OK.

5. Select PhotoSticker, and then Press OK.

6. Press l or r to select the layout you want, and

then press OK.

1. Load an Epson Photo Sticker sheet with Loading
Support Sheets.

Photo Sticker

Loading Support Sheet A

Loading Support Sheet B

Note:

Be sure to use the loading support sheets, and
load one sheet at a time.

2. Press x Menu.

3. Select Basic Print Settings, and then press OK.

20 Basic Photo Printing PictureMate PM 215

7. Select the photo you want to print, set the number
of copies you want to and print them. See “Printing
Selected Photos” on page 18.

Print layout when 4 photos, 9 photos, or 16 photos is selected
(The images below show the case of 16 photos)

When 1 photo is selected

More than two photos or
copies are selected

Note:

To adjust the print position of pre-cut 16-up Photo
Stickers, See “Setup” on page 30.

Printing Options

Making Paper and Print Layout Settings

You can select the print layout from the following
options.

10 × 15 cm 4 × 6"

Borderless 4 Per Print

Border Frame

2 Per Print

PhotoSticker

1 Photo 16Pht. B/less

16 Photos

PhotoSticker

4 Photos Frame

9 Photos

Note:

The Frame layout is displayed when your memory
card contains frame data.

Editing Your Photo

1. Press x Menu.

2. Select Basic Print Settings or Advanced Print

Settings from the Setup menu, and then press
OK.

PictureMate PM 215 Printing Options 21

3. Select the item you want to edit, and then follow
the on-screen instructions.

Basic Print Settings

Date Stamp Print the date your photo was taken in the following

Color Effect None / B & W / Sepia

format. (day, month, year: 26.Aug.2007)
This function is only available when you select
Border, Borderless, or 2 Per Print as the layout
setting.

Paper Size You can choose 10 × 15 cm (4 × 6 in) or Photo

Layout See “Making Paper and Print Layout Settings” on

Fix Photos * Enhance Use this if a print does not look

Scene
Detection

Sticker.

page 21.

good; for example, this may correct
images that are too dark, too bright,
or backlit.

P.I.M. Process images according to the

Off Prints photos as is or bypasses

Adjust the mode according to the scene of your
photo. Select Standard, People, Landscape or
Night Scene. This function is only available when
you select Enhance as the Fix Photos option.

PRINT Image Matching
information or Exif Print information
in your digital files. This information
helps to ensure an accurate image
reproduction.

P.I.M. or Exif Print data (default
setting for files with no P.I.M. or Exif
Print data).

22 Printing Options PictureMate PM 215

Note:

❏ All of the above function, these settings affect only

your printed photos.

❏ None of the above functions are cleared when you

press the Stop/Clear button during printing.

❏ * If your camera supports PRINT Image Matching

or Exif Print, you can use the printer's P.I.M.
settings to automatically adjust your photos for the
best result.
If your camera does not support them, you can
use Enhance to make adjustments for the type of
environment in which your photos were taken.

Advanced Print Settings

Expansion Adjust the margins that are trimmed when you

Camera Text Select On to print text added from your digital

Fix Red-Eye Select On to correct red-eyes in your photo (default:

select Borderless.

Standard: No margins are printed.

Middle: The expansion rate is low.

Minimum: The expansion rate is lower than Middle.

camera.

Note:

❏ This function is only available for specific digital

❏ Depending on the size of the characters, the

❏ You can print up to 20 lines of text depending on

❏ This function is only available when you select

Off).

Note: Depending on the type of photo, parts of the
image other than the eyes may be corrected.

(The margins might be printed.)

(The margins might be printed.)

cameras that allow you to add text to photos.
Check your camera's documentation.

maximum number of printable characters
changes. For example, for large characters such
as a string of upper case "W", the number of
printable characters is 32 for 10

your digital camera.

Borderless as the layout setting.

Note:

None of the above functions are cleared when you
press the Stop/Clear button during printing.

× 15 size.

PictureMate PM 215 Printing Options 23

Printing From an External Device

PictureMate can print stored photos on a device such
as a Bluetooth-enabled device or a digital camera.

Printing From a PictBridge-Enabled Camera

You can connect your PictBridge-enabled digital
camera to the back of PictureMate and use the camera
to control printing. (See your digital camera's
documentation to see if it supports the PictBridge
standard.)

1. Make sure PictureMate is on.

2. Make sure there are no memory cards in
PictureMate’s slots. The memory card light should
be off.

Note:

If a memory card is inserted, the printer will read
photos from the card, not from a camera.

3. Use the PictureMate’s control panel to adjust the

print settings. (For example Layout and Color
Effect.)

4. Connect your camera’s USB cable to your camera
and the EXT. I/F port on the back of PictureMate.

5. Use the digital camera to select the photo you
want to print. Be sure to make the desired print
settings on the digital camera because the digital
camera settings generally take precedence over
the print settings of PictureMate. See your digital
camera's documentation for information on more
detailed settings.

24 Printing From an External Device PictureMate PM 215

6. Print from the digital camera.

Printing From a Bluetooth Device

Note:

❏ While this product complies with the Bluetooth

Specification, it is not guaranteed to work with all
devices enabled with Bluetooth wireless
technology.

About the Bluetooth Photo Print Adapter

The optional Bluetooth Photo Print Adapter is a
wireless communication module used to print from
digital cameras and other devices with Bluetooth
wireless technology without cables when connected to
the printer.

Up to 10 m

❏ The communication range of this product is

approximately 10 meters; however, this may vary
depending on conditions including obstacles
between devices; signal quality; magnetic fields;
static electricity and electromagnetic interference;
software; operating system; reception sensitivity;
antenna performance; and when sharing the
same wireless frequencies with equipment such
as microwave ovens or cordless telephones.

PictureMate PM 215 Printing From an External Device 25

Available profile

Basic Printing Profile (BPP)

Basic Imaging Profile (BIP)

Printable file size is up to 2.5 MB. Up to 10 jobs can be queued
(Maximum 3 MB).

Hardcopy Cable Replacement Profile (HCRP)

Object Push Profile (OPP)

Connecting and disconnecting the Bluetooth Photo Print Adapter

Caution:

c

Do not connect this product while the
printer is operating. Doing so may cause
the printer to malfunction.

Connecting

1. Insert the Adapter connector into the EXT. I/F port
as shown below.

26 Printing From an External Device PictureMate PM 215

2. The Adapter’s light comes on for one second. If
the LED does not turn on, disconnect the Adapter
from PictureMate, then reconnect it.

Next, make the settings for Bluetooth wireless
communication. See “Bluetooth settings” on page 27.

Disconnecting

Remove the Adapter’s connector from the EXT. I/F
port as shown below.

Caution:

c

❏ Do not remove this product while

communicating with another device.

❏ Do not disconnect this product while the

printer is operating. Doing so may cause
the printer to malfunction.

❏ Do not remove this product by pulling on its

upper section. Doing so may damage the
product.

Bluetooth settings

Use the LCD screen on PictureMate to make settings
for Bluetooth wireless communication.
& See “Making settings” on page 28

Outline of settings

Setting Choices Description

Printer ID printer

name-(number)
(Default = 1)

If multiple printers
enabled with Bluetooth
are in the same
communication range,
distinguish them by
assigning each number
from 0 through 9.

To make the Printer ID
setting take effect, turn
the printer off and then
back on.

PictureMate PM 215 Printing From an External Device 27

Communication
Mode

Encryption On/Off

Discoverable This mode allows devices

Not Discoverable This mode prevents

Pairing This mode requires that

(Default = Off)

enabled with Bluetooth to
freely discover the printer
and print.

unknown devices from
discovering the printer.

To print in this mode, first
search for the printer
once in Discoverable
mode. After your device
has discovered the
printer in Discoverable
mode once, it will
subsequently be able to
communicate with and
print from it in this mode.

the four-digit Passkey be
entered into a device
before it can
communicate with and
print from the printer.

Select On to encrypt
communication.
Encryption requires that
the four-digit Passkey be
entered into a device
before it can
communicate with and
print from the printer.

Passkey Any four-digit

Device Address Set at the factory

number
(Default = 0000)

(Example)
11-11-11-11-11-11

The Passkey setting
allows you to set the
four-digit Passkey that
must be entered into a
device before printing if
Pairing is selected as the
Communication Mode or
if Encryption is On.

Displays the unique
Bluetooth Device
Address of the printer.

Making settings

1. Press x Menu.

2. Select Setup, then press OK.

3. Select Bluetooth, then press OK.

4. Select Bluetooth Setup, then press OK. Set the

Printer ID, Communication Mode and
Encryption. See “Outline of settings” on page 27

for information about Bluetooth settings except
Passkey setting. See “The Bluetooth Passkey
setting” on page 28 to set the Passkey.

The Bluetooth Passkey setting

After you set the Printer ID, Communication Mode,
and Encryption, you can set a passkey.

28 Printing From an External Device PictureMate PM 215

1. Press l or r to select a number for the digit, and

then press OK.

Note:

Press the Stop/Clear button to return to the digit
on the left.

2. Select numbers for the other digits in the same

way, and then press OK.

3. At the confirmation screen, press OK to activate

the Passkey.

Printing

1. Make sure Bluetooth settings have been made.
For details on making Bluetooth settings, see
“Bluetooth settings” on page 27.

2. Use the PictureMate’s control panel to adjust the
print settings. (For example Layout and Color
Effect.)

Note:

The settings available may vary among Bluetooth
wireless-capable devices. For more information, refer
to your device’s documentation.

3. Print the data from your Bluetooth enabled device.

For more information about printing from Bluetooth
wireless-capable mobile phones, digital still cameras,
digital video cameras, PDAs, mobile PCs and other
Bluetooth wireless-capable device, refer to the
documentation for both the device and the printer.

PictureMate PM 215 Printing From an External Device 29

PictureMate Preferences

Making Settings

You can set the convenient functions and customize
usual your printing. Refer to the following steps and
table.

1. Press x Menu.

2. Select Utility or Setup, and then press OK.

3. Follow the on-screen instructions.

Utility

Slide Show View all photos in sequence like a slide

Print Proof Sheet Print all of the photos on your memory card.

show.

You can print a maximum of 20 thumbnails
on one sheet. The photo number is printed
at the lower left and the date is printed at the
lower right of each photo. The paper size is
automatically set to 10 × 15 cm (4 × 6 in). If
you select photos using Select By Date or
Select Group, only selected photos are
printed.

Custom ID Print Adjust the size of ID photos and then print.

(& page 31)

Setup

Advanced Print
Settings

Confirm Print Preview Turn this On to display the print preview

Sticker Position Adjust the printing position for pre-cut 16-up

Language Select the language to display.

Bluetooth Make the Bluetooth settings.

Restore Default
Settings

Make advanced print settings.
(& page 23)

screen so that you can confirm your image
before printing.

Photo Stickers.

Note: The printer remembers the print
adjustment setting even after it has been
turned off, so you do not need to adjust the
position each time.

(& page 27)

Note: This function is only available when
you connect the optional Bluetooth Photo
Print Adapter.

Reset to the default settings.

30 PictureMate Preferences PictureMate PM 215

Customizing ID Photos and Printing

You can customize the size of ID photos and then print.

1. Press x Menu.

2. Select Utility, and then press OK.

3. Select Custom ID Print, and then press OK.

4. Check the message, select Yes, and then press
OK.

5. Press l or r to set Height, and then press OK.

Note:

If you want to change the units, press the
Display button and select mm or inch.

6. Press l or r to set Width, and then press OK.

7. Press l or r to select the photo you want to print,
and then press OK. A frame is displayed on the
selected photo.

Note:

If you want to rotate the frame, press the
Display button.

9. Press OK to preview the photo, and then press z.

8. Move the frame using l or r to set the area you
want to print.

PictureMate PM 215 PictureMate Preferences 31

Replacing the Photo Cartridge

Checking the Photo Cartridge Status

When the photo cartridge is low on ink, you see this
icon in the upper-right corner of the LCD screen.

Ink low

You can check the photo cartridge status at any time.

1. Press x Menu.

2. Select Maintenance, and then press OK.

3. Select Photo Cartridge Status, and then press
OK.

4. A screen is displayed showing the photo cartridge
status. Press OK to close the screen.

Replacing the Photo Cartridge

When the photo cartridge needs replacement, you see
a message on the LCD screen.

Warning:

w

Keep photo cartridges out of the reach of
children. Do not allow children to drink from or
handle the cartridges.

32 Replacing the Photo Cartridge PictureMate PM 215

Caution:

c

❏ Epson recommends the use of genuine

Epson photo cartridges. Epson cannot
guarantee the quality or reliability of
non-genuine ink. The use of non-genuine
ink may cause damage that is not covered
by Epson’s warranties, and under certain
circumstances, may cause erratic printer
behavior.

❏ In addition to the ink used while printing an image,

ink is also used during the print head cleaning
operation.

❏ Do not turn off the printer during ink charging as

this will waste ink.

For more information about photo cartridges.
& See “When handling photo cartridges” on page 7

❏ Leave the old cartridge installed in the

printer until you have obtained a
replacement; otherwise, ink remaining in
the print head nozzles may dry out.

❏ Do not refill photo cartridges. Other

products not manufactured by Epson may
cause damage that is not covered by
Epson's warranties, and under certain
circumstances, may cause erratic printer
behavior.

Note:

❏ PictureMate uses photo cartridge equipped with

an IC chip. The IC chip monitors the photo
cartridge status.

1. Make sure that PictureMate is on, but not printing.

2. Open the cartridge compartment cover on the
back of PictureMate.

PictureMate PM 215 Replacing the Photo Cartridge 33

3. Set the cartridge lever in the Release position by

pulling it to the left. The photo cartridge will be
ejected about halfway out of the cartridge holder.

4. Pull the cartridge out of PictureMate and dispose
of it properly.

Note:

Do not take the used cartridge apart or try to refill
it. Do not shake the used photo cartridge;
otherwise, it may leak.

5. Remove the replacement photo cartridge from its
package.

Caution:

c

❏ Do not touch the green IC chip on the

side of the cartridge. This can damage
the photo cartridge.

Do not touch this part.

❏ If you remove the photo cartridge for

later use, be sure to protect the ink
supply ports from dirt and dust; store it
in the same environment as the
printer. Note that there is a valve in the
ink supply ports, making covers or
plugs unnecessary, but care is needed
to prevent the ink from staining items
that the cartridge touches. Do not
touch the ink supply ports or
surrounding area.

34 Replacing the Photo Cartridge PictureMate PM 215

❏ Be sure to always install a photo

cartridge into the printer immediately
following the removal of the current
photo cartridge. If a photo cartridge is
not installed promptly, the print head
may dry out, rendering it unable to
print.

6. Place the cartridge properly into the cartridge
holder, then push it in until you feel resistance and
hear the cartridge faintly click into place.

7. Set the lever to the Lock position by sliding it to

the right.

Note:

Once the photo cartridge is installed, DO NOT
release or adjust the photo cartridge lever. If you
move the lever accidentally, remove the cartridge
and reinstall it.

8. Close the cartridge compartment cover.

Note:

If you cannot close the cartridge compartment cover,
the photo cartridge is not installed correctly. Go back
to the step 3 and eject the photo cartridge. Then install
the photo cartrid0ge again.

PictureMate PM 215 Replacing the Photo Cartridge 35

Transporting PictureMate

Packing

PictureMate's handle makes it easy to carry short
distances. If your PictureMate is going to travel a
longer distance, you should pack it carefully following
the steps below to protect it from getting damaged.

Caution:

c

Keep PictureMate out of the sun and don't leave
it in your car or other location where it can get
too hot.

1. If PictureMate is on, turn it off.

2. Wait until the LCD screen goes blank, then unplug
the power cord from the electrical outlet.

3. Remove paper from the paper feeder and output
tray.

4. Close the LCD screen.

5. Close the top cover and output tray.

6. Disconnect the power cord and any connected
USB cable from the back of PictureMate.

7. Pack the power cord, AC adapter, paper, spare
photo cartridge, and this manual in the travel case.

8. Pack PictureMate and the travel case in the box
that PictureMate came in.

Caution:

c

Make sure the photo cartridge is installed
before transporting. Do not place
PictureMate on its side or upside down, or
ink may leak.

Note:

If your prints do not look as good after PictureMate
has been moved, try aligning the print head. See
“Aligning the Print Head” on page 38.

36 Transporting PictureMate PictureMate PM 215

Maintaining PictureMate

Checking and Cleaning the Print Head Nozzles

If your print quality is not as good as it used to be, if
your photos are light or faint, or you are missing colors
in your prints, your print head nozzles may be clogged.

Note:

❏ Print head cleaning consumes some ink. To avoid

wasting ink, clean the print head only if print quality
declines; for example, if the printout is blurry or the
color is incorrect or missing.

❏ Use the Nozzle Check function first to confirm that

the print head needs to be cleaned. This saves ink.

❏ If a message on the LCD screen tells you that the

cartridge needs replacement or is low on ink, you
cannot clean the print head. You must first replace
the photo cartridge.

1. Make sure that PictureMate is turned on and no
warnings or errors are displayed on the LCD
screen.

2. Load a sheet of paper. See “Loading Paper” on
page 15.

3. Press x Menu.

4. Select Maintenance, and then press OK.

5. Select Nozzle Check, and then press OK.

6. Press z to print the nozzle check pattern.

7. Examine the nozzle check pattern you printed.

Below are sample printouts.

Okay

Needs Cleaning

The above sample may be shown in black and white, but the actual
test prints in color (Black, Cyan, Magenta and Yellow).

PictureMate PM 215 Maintaining PictureMate 37

8. If the nozzle check pattern is satisfactory (Okay),

select Yes, and then press OK.

Aligning the Print Head

If the nozzle check page does not print
satisfactorily (for example, if any segment of the
printed lines is missing), your print head nozzle
may be clogged. Go on to the next step.

9. Select No, press OK, and then press OK again. If
a confirmation message is displayed, select Yes,
and then press OK to clean the print head.

10. When cleaning finishes, press z to print another
nozzle check pattern and check the pattern again.

Note:

If you do not see any improvement after cleaning
about two times, check the solutions beginning on
page 42. You can also turn the printer off and wait
for at least 6 hours - this allows any dried ink to
soften-and then try cleaning the print head again.

If you have moved PictureMate and the print quality is
not as good as it was before—for example, you see
misaligned vertical lines or light or dark horizontal
banding—you may need to align the print head.

1. Make sure that PictureMate is turned on and no
warnings or errors are displayed on the LCD
screen.

2. Load a sheet of photo paper. See “Loading Paper”
on page 15.

3. Press x Menu.

4. Select Maintenance, and then press OK.

5. Select Head Alignment, and then press OK.

6. Press z to print the Head Alignment Pattern, and
then follow the on-screen instructions.

38 Maintaining PictureMate PictureMate PM 215

Cleaning PictureMate

1. Turn off PictureMate and unplug the power cord.

2. Remove any paper from the paper feeder.

Cleaning the roller inside

To keep your printouts at their best, and when printing
on Epson Ultra Glossy Photo Paper via computer, use
the following procedure to clean the roller inside
PictureMate.

1. Load several sheets of paper.

2. Press x Menu.

3. Select Maintenance, and then press OK.

4. Select Cleaning Sheet, and then press OK.

5. Follow the instructions on the LCD screen to
repeat loading and ejecting the paper until the
roller is clean.
Then press Stop/Clear to exit.

Cleaning the outer case

To keep PictureMate operating at its best, clean it
thoroughly several times a year as follows.

3. Use a soft brush to carefully clean away all dust
and dirt from the paper feeder.

4. If the outer case or the inside of the paper feeder
is dirty, wipe it with a soft, clean cloth dampened
with mild detergent. Keep the output tray closed
to prevent water from getting inside.

Caution:

c

❏ Never use alcohol or thinner to clean the

printer, as these chemicals can damage
the components as well as the case.

❏ Be careful not to get water on the printer

mechanism or electronic components.

❏ Do not use a hard or abrasive brush.

❏ Do not spray the inside of the printer with

lubricants. Unsuitable oils can damage the
mechanism. Contact your dealer or a
qualified service person if lubrication is
needed.

PictureMate PM 215 Maintaining PictureMate 39

Troubleshooting

The solutions herein are for problems when printing
without using a computer.

If you cannot solve the problem, you can get more
information from the LCD screen. Press x Menu,
then select Help.

Error/Warning Messages

You can diagnose and solve most problems by
checking the error messages on the LCD screen. If
you cannot solve the problems, by checking the
messages, use the following table and try the
recommended solution.

Error Messages Solution

A printer error has
occurred. See your printer
documentation.

Turn PictureMate off and then back on.
If the error message still appears,
contact your dealer.

& See “Contacting Customer Support”
on page 46

Error Messages Solution

Photo Cartridge low.
Replace Photo Cartridge
soon.
T5852

Replace Photo Cartridge
now. For best results, use
a genuine PictureMate
Photo Cartridge:T5852

The printer's ink pads are
nearing the end of their
service life. Please contact
Epson support.

The printer's ink pads are
at the end of their service
life. Please contact Epson
support.

Press OK to clear the error.

Prepare the new photo cartridge.

If you tried to clean the print head,
replace the photo cartridge first.

& See “Replacing the Photo Cartridge”
on page 32

Replace the photo cartridge with a new
one.

& See “Replacing the Photo Cartridge”
on page 32

Contact Epson support to replace ink
pads before the end of their service life.
When the ink pads are saturated, the
printer stops and Epson support is
required to continue printing.

& See “Contacting Customer Support”
on page 46

Contact Epson support to replace ink
pads.

& See “Regional Customer Services” on
page 46

40 Troubleshooting PictureMate PM 215

Error Messages Solution

The printer's ink tubes are
nearing the end of their
service life. Please contact
Epson support.

The printer's ink tubes are
at the end of their service
life. Please contact Epson
support.

Error in data. Printouts
may be affected.

The image is too large.
Operation canceled.

The image is too complex
to print with Bluetooth.

Error in data. Cannot print.

Cannot recognize the
memory card. See your
printer documentation.

Cannot recognize the
device. See your printer
documentation.

Contact Epson support to replace ink
tubes before the end of their service life.
When the ink tubes reach the end of their
service life, the printer stops and Epson
support is required to continue printing.

& See “Contacting Customer Support”
on page 46

Contact Epson support to replace ink
tubes.

& See “Contacting Customer Support”
on page 46

The print results may not be perfect.
Check the data.

Press OK to clear the error. Check the
data.

Make sure the memory card has been
inserted correctly. If so, check to see if
there is a problem with the card and try
again.

An unsupported device is connected to
the EXT. I/F port. Remove the external
device.

Printer Power Problems

LCD screen is off.

❏ If no buttons are pressed for 13 minutes and the

LCD screen turns off, press any button (except
d On) to return the screen to its previous state.

❏ Press d On to make sure that PictureMate is on.

❏ Turn off PictureMate and make sure that the

power cord is securely plugged in.

❏ Make sure that your outlet works and is not

controlled by a wall switch or timer.

LCD screen came on and then went out.

The PictureMate's voltage may not match the outlet
rating. Turn off PictureMate and unplug it immediately.
Then, check the printer labels.

Caution:

c

If the voltage does not match, DO NOT PLUG
YOUR PRINTER BACK IN. Contact your
dealer.

PictureMate PM 215 Troubleshooting 41

Print and Noise Problems

PictureMate makes an unexpected noise after you
install a photo cartridge.

The first time you install the photo cartridge,
PictureMate will charge its print head for about three
and a half minutes. Wait until charging finishes before
you turn it off, or it may charge improperly and use
more ink the next time you turn it on.

PictureMate sounds as though it is printing, but
nothing prints.

❏ PictureMate may be preparing to print.

❏ Make sure the print head nozzles are not clogged.

To clean the print head, see “Checking and
Cleaning the Print Head Nozzles” on page 37.

❏ PictureMate will not work properly if it is tilted or

at an angle. Place it on a flat, stable surface that
extends beyond the printer base in all directions.

❏ Make sure paper is not jammed and is loaded

correctly so it can feed into PictureMate. Make
sure the handle is not resting on the paper. See
“Preparing to Print” on page 11.

The memory card does not work correctly.

❏ Make sure you are using a compatible memory

card. See “Memory card” on page 50.

❏ Make sure only one card is inserted at a time.

PictureMate does not read from multiple cards at
once.

❏ Photos must be in JPEG format and taken with a

DCF-compliant camera.

Photo Quality Problems

You see banding (light lines) in your prints.

❏ The print head nozzles may need cleaning; see

“Checking and Cleaning the Print Head Nozzles”
on page 37.

❏ Make sure the glossy side of the paper is face up.

42 Troubleshooting PictureMate PM 215

❏ Use up photo cartridge within six months after

opening its package. To replace the cartridge, see
“Replacing the Photo Cartridge” on page 32.

❏ The print head may need aligning; see “Aligning

the Print Head” on page 38.

Your printout is faint or has gaps in the image.

Your printout is blurry or smeared.

❏ Use only paper recommended by Epson to ensure

proper saturation, ink absorption, and quality. See
“Photo Cartridge and Paper” on page 48.

❏ Make sure you load paper with the glossy side

face up.

❏ Make sure your paper is not damp or curled, or

loaded face down (the glossy side should be face
up). If it is damp or curled, load a new stack of
paper.

❏ The print head may need aligning; see “Aligning

the Print Head” on page 38.

❏ The print head nozzles may need cleaning; see

“Checking and Cleaning the Print Head Nozzles”
on page 37 for instructions.

❏ The photo cartridge may be old or low on ink. To

replace the photo cartridge, see “Replacing the
Photo Cartridge” on page 32.

❏ Make sure your paper is not damaged, old, dirty,

or loaded face down. If it is, reload a new stack of
paper with the glossy side up.

PictureMate PM 215 Troubleshooting 43

Colors in your photo are wrong or missing.

❏ Make sure the Color Effect setting is set to None

for color photos.

❏ The print head nozzles may need cleaning; see

“Checking and Cleaning the Print Head Nozzles”
on page 37.

❏ The photo cartridge may be old or low on ink. To

replace the cartridge, see “Replacing the Photo
Cartridge” on page 32.

Problems With Paper Feeding

Paper does not eject fully or is wrinkled.

If it is wrinkled when it ejects, the paper may be damp
or too thin.

Paper does not feed correctly or jams in the
printer.

❏ Make sure the top cover is open, and is not leaning

on the handle. The handle should be back of
PictureMate. Make sure the handle is not resting
on the paper. See “Preparing to Print” on page 11.

❏ If paper does not feed, remove it from paper

feeder, reload it in the center, then slide both edge
guides against the paper (but not too tightly).

❏ If multiple pages feed at once, remove the paper

from the paper feeder, separate the sheets, and
carefully reload it.

❏ If paper jams, remove the paper, then press OK

to clear the jam.

❏ Load paper glossy side up. Load up to a maximum

of 20 sheets for photo papers, or 1 sheet for Photo
Sticker. Place the paper in the center and slide
both edge guides against it, but not so tight that
paper cannot move.

❏ Do not load plain paper; this may damage

PictureMate.

❏ Make sure you are using available paper for

PictureMate (see “Photo Cartridge and Paper” on
page 48). Store paper flat to help prevent curling.

44 Troubleshooting PictureMate PM 215

Miscellaneous Printout Problems

The printer prints blank pages.

❏ The print head may need cleaning. See “Checking

and Cleaning the Print Head Nozzles” on page 37.

❏ If the subject of your photo is very close to the

edge of the image, you can change the amount of
cropping around the edge of the image for
Borderless printing by using Expansion from the
Advanced Print Settings menu. If you see a
white line around the edge of the print, select
Standard.

❏ Check if your memory card contains unsupported

files. These are displayed as a "?" mark on the

Select Photos screen. If you use the Select All
Photos function and select multiple page layouts

using these files, blank sections are printed.

The borders or layout are incorrect.

❏ Check your Layout setting to see if it is correct.

See “Making Paper and Print Layout Settings” on
page 21.

❏ If you have a border on one side of your photo but

not the other, make sure the paper is placed in the
center of the paper feeder. Slide the edge guides
against the paper.

The wrong photo is printed.

❏ If your camera supports DPOF, you can preselect

photos so PictureMate will print only the ones you
want. See “Printing Camera-Selected DPOF
Photos” on page 19.

❏ If your camera is PictBridge-enabled, you can

connect it to PictureMate and control printing from
your camera. See “Printing From a
PictBridge-Enabled Camera” on page 24.

PictureMate PM 215 Troubleshooting 45

Contacting Customer Support

Regional Customer Services

If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product documentation, contact
customer support services for assistance. If customer
support for your area is not listed below, contact the
dealer where you purchased your product.

Customer support will be able to help you much more
quickly if you give them the following information:

❏ Product serial number

(The serial number label is usually on the back of
the product.)

❏ Product model

❏ Product software version

(Click About, Version Info, or similar button in the
product software.)

❏ Brand and model of your computer

❏ Your computer operating system name and

version

❏ Names and versions of the software applications

you normally use with your product

Note:

For more information on Contacting Customer
Support, see the Online User's Guide included in the
software CD-ROM.

Australia

URL http://www.epson.com.au

Telephone [phone]

Fax [phone]

Singapore

URL http://www.epson.com.sg

Telephone [phone]

Thailand

URL http://www.epson.co.th

Telephone [phone]

46 Contacting Customer Support PictureMate PM 215

Vietnam

Telephone [phone]

Indonesia

URL http://www.epson.co.id

Telephone/
Fax

Telephone Yogyakarta: (62) 274-565478

Hong Kong

URL http://www.epson.com.hk

Phone [phone]

Fax [phone]

Malaysia

URL http://www.epson.com.my

Phone [phone]

India

URL http://www.epson.co.in

Phone [phone]

Jakarta: (62) 21-62301104

Bandung: (62) 22-7303766

Surabaya:
(62) 31-5355035/31-5477837

Medan: (62)61-4516173

Makassar:
(62)411-350147/411-350148

FAX [phone]

Philippines

URL http://www.epson.com.ph

Phone [phone]

Fax [phone]

E-mail [e-mail]

PictureMate PM 215 Contacting Customer Support 47

Photo Cartridge, Paper, and Options

Photo Cartridge and Paper

The following photo cartridge and Epson special paper
are available for PictureMate. This information is only
for standalone operation.

PictureMate PicturePack T5852
(PictureMate Photo Cartridge and 150 sheets of PictureMate Photo
Paper)

Epson Photo Stickers 100 × 148 mm

Epson Photo Stickers 16 100 × 148 mm

Note:

❏ For update information, check the Epson support

site.

❏ The availability of special paper varies by location.

❏ A6 size pre-cut 4-up and 16-up Epson Photo

Stickers are not available.

❏ You can find the part numbers for the above

Epson special paper on the Epson Web site.
& See “Contacting Customer Support” on page 46

❏ If you want to use paper other than the types listed

above, refer to the online User's Guide manual.

Options

Bluetooth Photo Print Adapter 2 C12C82438*

For details on using the Bluetooth Photo Print Adapter,
see “Printing From a Bluetooth Device” on page 25.

Note:

The asterisk is a substitute for the last digit of the
product number, which varies by location.

48 Photo Cartridge, Paper, and Options PictureMate PM 215

Printer Specifications

Mechanical Electrical

Dimensions Storage

Width: 231 mm (9.1 inches)
Depth: 169 mm (6.7 inches)
Height: 149 mm (5.9 inches)

Printing

Width: 231 mm (9.1 inches)
Depth: 344 mm (13.5 inches)
Height: 265 mm (10.4 inches)

Printable area Border printing: 3 mm margin for all sides

Paper tray capacity Photo paper: 20 sheets

Weight Approx. 2.2 kg (4.9 lb) without AC adapter

of photo paper, and 17 mm margin on the
bottom and 3 mm margin on the other
sides for Photo Sticker

Borderless printing: 0 mm margin

Photo Sticker: 1 sheet

and photo cartridge

Rating

Printer

AC adapter operated

Input DC 20 V, 0.6 A

AC Adapter

Model A381H

Input AC 100-240 V, 50-60 Hz, 0.8-0.4 A, 42 W

Output DC 20 V, 1.68 A

PictureMate PM 215 Printer Specifications 49

Printer Operated by AC Adapter

Memory card

Input Voltage range AC 100-120 V AC 220-240 V

Power consumption
using AC adapter

Input current using AC adapter
(Continuous printing)

Continuous printing Approx. 13.5 W Approx. 13.5 W

Sleep mode Approx. 2.7 W Approx. 2.7 W

Power off Approx. 0.2 W Approx. 0.2 W

0.3 A 0.2 A

Environmental

Temperature Operation:

Humidity Operation:*

* Without condensation

10 to 35 °C (50 to 95 °F)

Storage:

-20 to 40 °C (-4 to 104 °F)

1 month at 40 °C (104 °F)

20 to 80% RH

Compatible memory cards

CompactFlash

Memory Stick*

Memory Stick PRO

Memory Stick Duo**

Memory Stick PRO Duo**

Memory Stick PRO-HG Duo**

Memory Stick Micro**

MagicGate Memory Stick*

MagicGate Memory Stick Duo**

Microdrive

SDHC Memory Card

SD Memory Card

Media format DCF

DCF (Design rule for Camera File system) version 1.0 or 2.0 compliant

All card types standard version compliant

Voltage Requirements

3.3 V

3.3 V/5 V Combined use

Maximum current is 500 mA

* Maximum capacity is 128 MB.

** Adapter required.

miniSDHC card**

miniSD card**

microSDHC card**

microSD card**

MultiMediaCard

MMCplus

MMCmobile**

MMCmicro**

xD-Picture Card

xD-Picture Card Type M

xD-Picture Card Type M

xD-Picture Card Type H

+

50 Printer Specifications PictureMate PM 215

Note:

For the latest information on memory cards available
for your printer, contact your dealer or regional Epson
sales office.

Photo data

File format JPEG with Exif Version 2.21 standard

Image size 80 × 80 to 9200 × 9200 pixels

Number of files Up to 9990

Photo Cartridge

PictureMate Photo Cartridge

Caution:

c

❏ Epson recommends the use of genuine

Epson PictureMate photo cartridge. Other
products not manufactured by Epson may
cause damage that is not covered by
Epson's warranties, and under certain
circumstances, may cause erratic printer
behavior.

❏ Use the photo cartridge before the date

printed on the cartridge carton.

❏ Do not refill the photo cartridge. Other

products not manufactured by Epson may
cause damage that is not covered by
Epson's warranties, and under certain
circumstances, may cause erratic printer
behavior.

Color Black, Cyan, Magenta and Yellow

Cartridge life Use within 6 months of opening the package.

Temperature Storage:

* Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F).

-30 to 40 °C (-22 to 104 °F)

1 month at 40 °C (104 °F)

Freezing:*

-15 °C (5 °F)

Note:

❏ The photo cartridge packaged with your printer is

partly used during initial setup. In order to produce
high quality printouts, the print head in your printer
will be fully charged with ink. This one-off process
consumes a quantity of ink and therefore this
cartridge prints fewer pages compared to
subsequent photo cartridges.

PictureMate PM 215 Printer Specifications 51

❏ Quoted yields may vary depending on the images

that you are printing, the paper type that you are
using, the frequency of your prints and
environmental conditions such as temperature.

❏ To ensure you receive premium print quality and

to help protect your print head, a variable ink
safety reserve remains in the cartridge when your
printer indicates to replace the cartridge. The
yields quoted for you do not include this reserve.

Interface

USB 2.0 Hi-Speed (for PictBridge compliant devices)

Bluetooth Ver.2.0 + EDR compliant (Option)

Standards and Approvals

Printer

Australian model:

EMC AS/NZS CISPR22 Class B

AC Adapter

Australian model:

Safety AS/NZS 60950.1

EMC AS/NZS CISPR22 Class B

52 Printer Specifications PictureMate PM 215

Summary of Panel Settings

Select Photos

Select All Photos Select Group

Select By Date

Basic Print Settings

Paper Size 10 × 15 cm 4 × 6"

PhotoSticker

Layout Borderless 4 Photos

Border 9 Photos

2 Per Print 16Pht. B/less

4 Per Print 16 Photos

1 Photo Frame

Fix Photos Enhance

P.I.M.

Off

Scene Detection Standard

Date Stamp On / Off

Color Effect None / B & W / Sepia

Help

Improve Print
Quality

Quick Guide Insert memory card

People

Landscape

Night Scene

Lines in printout

Color is wrong

Printout is blurred

The ink runs

Eject memory card

Load paper

Change Photo Cartridge

Wrong card inserted

PictureMate PM 215 Summary of Panel Settings 53

Maintenance

Nozzle Check Photo Cartridge Status

Auto Cleaning Cleaning Sheet

Head Alignment

Utility

Bluetooth Bluetooth Setup Printer ID

Communication
Mode

Encryption

Passkey

Device Address

Restore Default Settings

Slide Show

Print Proof Sheet

Custom ID Print

Setup

Advanced Print
Settings

Confirm Print Preview On / Off

Sticker Position

Language

54 Summary of Panel Settings PictureMate PM 215

Expansion Standard / Middle /

Camera Text On / Off

Fix Red-Eye On / Off

Minimum

Note:

Some of the items may be grayed out depending on
operations and settings.

Index

B

Basic Printing, 18
Blank pages, 45
Bluetooth, 25
Blurry prints, 43
Button, 8

C

Camera

printing from, 24

selected photos (DPOF), 19
Camera Text, 23
Care of PictureMate, 37
Carrying PictureMate, 36
Cell phone

printing from, 25
Cleaning

printer, 39

print head, 37
Clogged nozzles, 37
Color

problems, 44
Consumables, 48
Control panel, 8
Customer support, 46

D

Date Printing, 19
Date Stamp, 22
Device

external, 24 to 25

DPOF (Digital Print Order Format), 19

E

Edge guide, 15
Edit, 22, 23
Error Messages, 40
Expansion, 23

F

Faint images, 43
Fix Photos, 22
Fix Red-Eye, 23

G

Gaps in image, 43

I

Image

quality, 42 to 44

Incorrect colors, 44
Ink, 48

J

Jams

paper, 44

L

Language, 30
Layout, 21
LCD screen, 9

messages, 40

Loading Paper, 15

M

Maintenance, 37
Margins

incorrect, 45

Memory card, 13

compatibility, 50
inserting, 11
problems, 42
removing, 14

Missing colors, 44

PictureMate PM 215 Index 55

N

Nozzle check, 37
Nozzle cleaning, 37

O

Options, 48

P

Packing PictureMate, 36
Panel, 8
Paper

buying types, 48
feeding problems, 44
handling, 15
jam, 44
loading, 15

PDA

printing from, 25

Photo

quality, 42 to 44

Photo Cartridge

buying, 48
replacing, 32 to 35
safety instructions, 7

PictBridge, 24
PictureMate PicturePack, 48
Power cable, 36
Problems

memory card, 42
missing colors, 44
paper feeding, 44

paper jam, 44
print quality, 42 to 44

Q

Quality, 42 to 44

R

Removing

memory card, 14
photo cartridge, 32

S

Scene Detection, 22
Setup problems, 42
Smears, 43
Spec, 49

T

Technical support, 46
Transporting PictureMate, 36
Troubleshooting, 40 to 45

U

USB cable, 24

56 Index PictureMate PM 215

Printed in XXXXXX