Epson P5000-G Service Manual

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SERVICE MANUAL

Large Format Color Inkjet Printer

SC-P5000 Series Epson Stylus Pro 4900 Epson Stylus Pro 4910

SE Group Confidential (Related Staff Only)

SEIJ10007

Notice:

mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.

 The contents of this manual are subject to change without notice.

 All efforts have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly

appreciate being informed of them.

 The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.

EPSON is a registered trademark of SEIKO EPSON CORPORATION.

General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their

respective owners. EPSON disclaims any and all rights in those marks.

PS SALES & MARKETING (CS) DEPARTMENT

SE Group Confidential (Related Staff Only)

PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment.

DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing

procedures preceded by DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURY FROM METAL PARTS WITH SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECONDSOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

6. WHEN AIR DUSTER IS USED ON THE REPAIR AND THE MAINTENANCE WORK, THE USE OF THE AIR DUSTER PRODUCTS CONTAINING THE INFLAMMABLE GAS IS PROHIBITED.

7. MAKE SURE AN ANTIVIRUS SOFTWARE IS INSTALLED ON THE COMPUTER USED FOR SERVICE SUPPORT. BE SURE TO HAVE THE LATEST VIRUS DEFINITION FILE FOR THE SOFTWARE.

SE Group Confidential (Related Staff Only)

About This Manual

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1.PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2.TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 3.DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling the product.

CHAPTER 4.ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 5.MAINTENANCE

Provides preventive maintenance procedures and the lists of Epson-approved lubricants and adhesives required for servicing the product.

CHAPTER 6.APPENDIX

Provides the following additional information for reference:

• Connectors

• Panel Menu Maps

• ASP List

• Exploded Diagrams

SE Group Confidential (Related Staff Only)

Symbols Used in this Manual

LubricationLubrication

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.

Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components

in question may be adversely affected.

Indicates that lubrication is needed for the parts after disassembly, when doing a maintenance or replacing a part with a new one.

SE Group Confidential (Related Staff Only)

Revision Status

Revision Date of Issue Description

A October 8, 2010 First release

Revise: Full-fledged revision. Refer to the revision bars in the manual. The following are the major revised items. <Chapter 3>

• 3.4.3.9 AID Board Added reassembly caution.

• 3.4.6.3 Pickup Roller Added detailed description to the disassembly procedure.

• 3.4.6.5 Retard Roller Added disassembly caution and reassembly check items.

• 3.4.8.2 Cutter Motor Assy Revised the disassembly procedure.

• 3.4.12.9 EJ Planet Lever Newly added item.

B March 31, 2011

C January 8, 2014

• 4.1.3 Description of Adjustments Deleted "Adjustment Value Reset".

• 4.2.3 NVRAM Viewer Basic Operation Added the list of information saved to CSV files.

• 4.10.8 Ink Mark Sensor Check & Adjustment Revised the UI and operation procedure of the service program.

• 4.12.3.2 Ink Charge Revised the operation procedure.

• 4.12.6.2 Ink Charge Revised the operation procedure.

• 4.14 Boards Related Checks and AdjustmentsDeleted "Adjustment Value Reset".

• 4.14.3 AID Function Check Revised the UI and operation procedure of the service program and added the list of NG judgment.

• 4.15.3 Encoder Check Added steps.

• 4.16 SpectroProofer Related Adjustments Determined the pending items.

Revise: <Chapter 3>

• 3.4.3.2 Network Board Added information of new board applied for ENERGY STAR Ver.2.0.

• 4.1.2 Adjustment Items and the Order by Repaired PartAdded caution.

• 4.6 Image & Test Print Added caution.

• 4.11.6.2 Adjusting Method Revised tool list, added caution.

SE Group Confidential (Related Staff Only)

Revision Date of Issue Description

Revise: <Chapter 1>

• 1.4.2 Part Names Added "ILS30EP"

• 1.5.1.1 SC-P5000 Series Setup Menu Added "ILS30EP"

• 2.9 Problems on SpectroProofer Partially added

D August 26,2014

E March 31, 2015

November 22,2016

• 3.4.2.4 Control Panel Cover Added Check point

• 3.4.10.1 Color Measurement Device Added "ILS30EP"

• 4.1.2 Adjustment Items and the Order by Repaired Part "Control Panel" adjustment Item was added

• 4.6 Image & Test Print "Adjustment pattern for CR direction head slant" Partially revised

• 4.11.4.1 CR Direction Head Slant Adjustment Added Check point

Revise: <Chapter 3>

• 3.1.1 Precautions Partially added

• 4.1.4 Tools/Consumables for Adjustments Added "caution"

Revise: <Chapter 1>

• 1.1 Product Description Information for SC-P5000 Series has been added.

• 1.2 Basic Specifications Information for SC-P5000 Series has been added.

• 1.3.2.2 Designated Paper Information for SC-P5000 Series has been added.

• 1.5 Control Panel Information for SC-P5000 Series has been added.

• 2.2 Remedies for Maintenance Requests Changed

• 2.3 Remedies for Service Call Error Partially changed

• 2.5 Remedies for Print Quality Troubles Information for SC-P5000 Series has been added.

• 2.9 Problems on SpectroProofer Partially changed

• 3.2 Parts Diagram Added “Antistatic Cloth Unit”

• 3.3 Disassembly Flowchart Added “Antistatic Cloth Unit”

• 3.4.2.18 Left Roll Cover/Right Roll Cover Procedure has been added

• 3.4.3.1 Main Board Changed “ADJUSTMENT REQUIRED”

• 3.4.4.3 CR Scale Added “CAUTION”

• 3.4.7.7 Antistatic Cloth Unit Newly added

SE Group Confidential (Related Staff Only)

Revision Date of Issue Description

• 4.1.2 Adjustment Items and the Order by Repaired Part Partially changed

• 4.1.3 Description of Adjustments Partially changed

• 4.1.4 Tools/Consumables for Adjustments Partially changed

• 4.1.5 Service Program Basic Operations Partially changed

• 4.2.1 NVRAM Read Procedure Partially changed

• 4.2.2 NVRAM Write Procedure Partially changed

• 4.5 Installing Firmware “CAUTION has been changed.

• 4.10.2 CR Belt Adjustment Partially changed

• 4.11.1 Head ID Check & Input Partially changed

• 4.11.5 Auto Bi-D Adjustment Partially changed

• 4.11.6 Colorimetric Calibration (Color ID) Procedure has been changed

• 4.12.2 Maintenance Box Remaining Space Check Partially changed

• 4.12.3.2 Ink Charge “CAUTION” had been added

• 4.12.8 LLK/V Ink Change (SC-P5000 Series) Newly added

November 22,2016

• 4.13.1 PF Belt Adjustment Partially changed

• 4.13.7.1 PW Adjustment Procedure has been changed

• 4.13.9 Cutter Belt Tension Check Partially changed

• 4.14.4 MAC Address Check & Input Procedure has been changed

• 4.14.6 Default Reset Procedure has been changed

• 4.14.7.1 Button Operation Check Partially changed

• 4.14.8 Color Mode Settings (SC-P5000 Series) Newly added

• 4.16.3 SpectroProofer Measurement Precision Check (Epson Stylus Pro 4900/4910 only)

Partially changed

• 4.17 SpectroProofer Checker (SC-P5000 Series) Newly added

• 5.4 Cleaning Partially added

• 5.5 Lubrication Parts code of the grease (G-71) is changed.

• 6.3 Panel Menu Map Information for SC-P5000 Series has been added.

• 6.4 Part names used in this manual Partially changed

SE Group Confidential (Related Staff Only)

Revision Date of Issue Description

• 2.2 Remedies for Maintenance Requests Partially changed

• 2.3 Remedies for Service Call Error Partially changed

G March 25, 2019

• 3.4.4.3 CR Scale Partially changed

• 4.5 Installing Firmware Partially changed

• 4.12.8 LLK/V Ink Change (SC-P5000 Series) Partially changed

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Contents

Chapter 1 PRODUCT DESCRIPTION

1.1 Product Description ............................................................................................ 16

1.2 Basic Specifications ............................................................................................ 19

1.2.1 Basic Specifications ................................................................................... 19

1.2.2 Electric Specifications ............................................................................... 19

1.2.3 Ink Specifications ...................................................................................... 20

1.2.4 General Specifications ............................................................................... 20

1.2.5 Reliability/Durability ................................................................................. 21

1.3 Printing Specifications ........................................................................................ 22

1.3.1 Paper Feed Specifications .......................................................................... 22

1.3.2 Paper Specification .................................................................................... 22

1.3.2.1 Supported Paper ................................................................................. 22

1.3.2.2 Designated Paper ................................................................................ 24

1.3.3 Printable Area ............................................................................................ 33

1.3.4 Borderless Printing Specification .............................................................. 34

1.3.5 Cutting of Roll Paper ................................................................................. 35

1.4 Hardware Specifications ..................................................................................... 36

1.4.1 Dimensions and Weight ............................................................................. 36

1.4.2 Part Names ................................................................................................. 37

1.5 Control Panel ...................................................................................................... 39

1.5.1 Setup Menu ................................................................................................ 46

1.5.1.1 SC-P5000 Series Setup Menu ............................................................ 46

1.5.1.2 Epson Stylus Pro 4900/4910 Setup Menu .......................................... 53

1.5.2 Maintenance Mode .................................................................................... 62

1.5.3 Serviceman Mode ...................................................................................... 64

Chapter 2 TROUBLE SHOOTING

2.1 Overview ............................................................................................................ 68

2.1.1 Preliminary Check ..................................................................................... 68

2.1.1.1 Check for the usage environment ....................................................... 68

2.1.1.2 Recurrence check of the trouble ......................................................... 68

2.1.1.3 Check for the counter values/history .................................................. 68

2.1.1.4 Test print check .................................................................................. 68

2.1.2 Troubleshooting Procedure ........................................................................ 69

2.1.3 Procedure after troubleshooting ................................................................. 69

2.1.3.1 If the trouble has been successfully solved ........................................ 69

2.1.3.2 If necessary to escalate the trouble case ............................................. 69

2.2 Remedies for Maintenance Requests ................................................................. 70

2.3 Remedies for Service Call Error ........................................................................ 73

2.4 Remedies for Error Messages related to SpectroProofer ................................... 97

2.5 Remedies for Print Quality Troubles .................................................................. 99

2.6 Trouble on Paper Feeding ................................................................................ 106

2.7 Printer does not Operate ................................................................................... 110

2.8 Abnormal Operations ....................................................................................... 112

2.9 Problems on SpectroProofer ............................................................................. 114

2.10 Trouble on Service Program ........................................................................... 118

2.11 Trouble on NVRAM Viewer .......................................................................... 121

2.12 Trouble on Colorimetric Calibration Adjustment program ............................ 122

Chapter 3 DISASSEMBLY & ASSEMBLY

3.1 Overview .......................................................................................................... 124

3.1.1 Precautions ............................................................................................... 124

3.1.2 Cautions after assembling ........................................................................ 126

3.1.3 Orientation Definition .............................................................................. 126

3.1.4 Recommended Tools ............................................................................... 127

3.2 Parts Diagram ................................................................................................... 128

3.3 Disassembly Flowchart .................................................................................... 139

3.4 Disassembly and Assembly Procedure ............................................................. 148

3.4.1 Preparation for servicing ......................................................................... 148

3.4.1.1 Unlocking the CR Unit ..................................................................... 148

3.4.1.2 Roll Unit ........................................................................................... 149

3.4.1.3 Paper Cassette .................................................................................. 150

3.4.1.4 Cutter Replacement .......................................................................... 151

3.4.1.5 Maintenance box 1 ........................................................................... 152

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

3.4.1.6 Maintenance Box2 ............................................................................ 153

3.4.1.7 Ink Cartridge Replacement ............................................................... 154

3.4.1.8 Spindle .............................................................................................. 155

3.4.1.9 Mounter ............................................................................................ 156

3.4.2 Housing .................................................................................................... 157

3.4.2.1 Printer Cover .................................................................................... 157

3.4.2.2 Upper Front Cover ............................................................................ 158

3.4.2.3 Printer Cover Sensor ........................................................................ 160

3.4.2.4 Control Panel Cover ......................................................................... 161

3.4.2.5 Left Cover ......................................................................................... 163

3.4.2.6 Right Upper Cover ........................................................................... 164

3.4.2.7 Right Cover ...................................................................................... 165

3.4.2.8 Left IC Cover Frame/Right IC Cover Frame/

Left IC Sensor/Right IC Sensor ....................................................... 166

3.4.2.9 Front Cover ....................................................................................... 168

3.4.2.10 Front Cover Sensor ......................................................................... 169

3.4.2.11 Rear Cover ...................................................................................... 170

3.4.2.12 Rear Unit ........................................................................................ 171

3.4.2.13 Rear Unit Sensor ............................................................................ 172

3.4.2.14 Board Tray ...................................................................................... 173

3.4.2.15 Media Eject Cover .......................................................................... 174

3.4.2.16 CR Cover ........................................................................................ 175

3.4.2.17 Mid-Right Cover/Mid-Left Cover .................................................. 176

3.4.2.18 Left Roll Cover/Right Roll Cover .................................................. 177

3.4.3 Electric Circuit Components .................................................................... 179

3.4.3.1 Main Board ....................................................................................... 179

3.4.3.2 Network Board ................................................................................. 182

3.4.3.3 Power Supply Box ............................................................................ 184

3.4.3.4 Power Supply Board ......................................................................... 186

3.4.3.5 SUB Board ....................................................................................... 188

3.4.3.6 SUB-B Board ................................................................................... 189

3.4.3.7 SUB-C Board ................................................................................... 190

3.4.3.8 SUB-D Board ................................................................................... 191

3.4.3.9 AID Board ........................................................................................ 192

3.4.3.10 LED Board ..................................................................................... 193

3.4.3.11 Control Panel Board ....................................................................... 194

3.4.4 Carriage Mechanism ................................................................................ 195

3.4.4.1 CR Motor .......................................................................................... 195

3.4.4.2 CR Encoder ...................................................................................... 197

3.4.4.3 CR Scale ........................................................................................... 198

3.4.4.4 Ink Mark Sensor ............................................................................... 200

3.4.4.5 CR Unit/CR Belt .............................................................................. 202

3.4.4.6 APG Motor Assy .............................................................................. 206

3.4.4.7 APG Sensor ...................................................................................... 207

3.4.4.8 Oil pad holder ................................................................................... 209

3.4.5 Paper Feed Mechanism ............................................................................ 210

3.4.5.1 PF Motor .......................................................................................... 210

3.4.5.2 PF Encoder ....................................................................................... 211

3.4.5.3 PF Scale ..............................................

3.4.5.4 PF Belt .............................................................................................. 213

3.4.5.5 Suction Fan ....................................................................................... 214

3.4.5.6 PE Sensor ......................................................................................... 216

3.4.5.7 2nd PE Sensor .................................................................................. 220

3.4.5.8 PW Sensor ........................................................................................ 221

3.4.5.9 Paper Thickness Sensor1, 2 ............................................................. 223

3.4.5.10 Release Motor Assy ....................................................................... 225

3.4.5.11 Release Sensor ................................................................................ 226

3.4.5.12 Edge Release Assy ......................................................................... 227

3.4.5.13 Edge Sensor .................................................................................... 229

3.4.6 ASF Unit .................................................................................................. 230

3.4.6.1 ASF Motor Assy ............................................................................... 230

3.4.6.2 ASF Sub Motor Assy ....................................................................... 231

3.4.6.3 Pickup Roller .................................................................................... 232

3.4.6.4 Assist Roller Sensor/Retard Roller Sensor/

Pickup Unit Sensor .......................................................................... 236

3.4.6.5 Retard Roller .................................................................................... 239

3.4.6.6 Paper Empty Sensor ......................................................................... 242

3.4.6.7 Paper Cassette Sensor ....................................................................... 245

3.4.7 ROLL Unit ............................................................................................... 247

3.4.7.1 Roll Unit Sensor ............................................................................... 247

3.4.7.2 Roll Lock Sensor .............................................................................. 248

3.4.7.3 ATC Motor Assy .............................................................................. 250

3.4.7.4 Roll Feeding Motor Assy ................................................................. 251

3.4.7.5 Paper Guide Sensor .......................................................................... 252

3.4.7.6 Roll Feeding Sensor ......................................................................... 253

3.4.7.7 Antistatic Cloth Unit ........................................................................ 254

3.4.8 Cutter Unit ............................................................................................... 257

3.4.8.1 Cutter Cover ..................................................................................... 257

3.4.8.2 Cutter Motor Assy ............................................................................ 258

3.4.8.3 Cutter HP Sensor .............................................................................. 259

.............................................. 212

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

3.4.8.4 Cutter Unit ........................................................................................ 261

3.4.9 Ink System Mechanism ............................................................................ 262

3.4.9.1 Ink Selector Assy .............................................................................. 262

3.4.9.2 Printhead ........................................................................................... 265

3.4.9.3 IS Unit .............................................................................................. 266

3.4.9.4 Wiper ................................................................................................ 269

3.4.9.5 Wiper Cleaner ................................................................................... 270

3.4.9.6 Head Cap .......................................................................................... 271

3.4.9.7 Home (Right) Side Cartridge Holder ............................................... 272

3.4.9.8 Full (Left) Side Cartridge Holder ..................................................... 275

3.4.9.9 Maintenance box 1 Holder ............................................................... 278

3.4.9.10 Ink Tubes ........................................................................................ 280

3.4.9.11 Head FFC ....................................................................................... 282

3.4.9.12 Right Holder FFC ........................................................................... 285

3.4.9.13 Left Holder FFC ............................................................................. 286

3.4.9.14 Decompression Pump ..................................................................... 287

3.4.10 Color Measurement Device and Backing Replacement ........................ 288

3.4.10.1 Color Measurement Device ............................................................ 288

3.4.10.2 Backing/White calibration tile holder ............................................ 289

3.4.11 Housing .................................................................................................. 290

3.4.11.1 Upper Cover ................................................................................... 290

3.4.11.2 I/F Cover ......................................................................................... 291

3.4.11.3 Right Cover .................................................................................... 292

3.4.11.4 Left Cover ....................................................................................... 293

3.4.11.5 Front Cover ..................................................................................... 294

3.4.11.6 Magnet Latch .................................................................................. 295

3.4.12 Color Measurement Device Parts .......................................................... 297

3.4.12.1 Main-C Board ................................................................................. 297

3.4.12.2 Encoder for paper pressing motor .................................................. 299

3.4.12.3 Thermistor ...................................................................................... 300

3.4.12.4 Drying Fan ...................................................................................... 301

3.4.12.5 Paper Pressing Motor ..................................................................... 302

3.4.12.6 CR HP Sensor ................................................................................. 304

3.4.12.7 Backing Sensor ............................................................................... 305

3.4.12.8 CR Motor ........................................................................................ 308

3.4.12.9 EJ Planet Lever ............................................................................... 310

Chapter 4 ADJUSTMENT

4.1 Overview .......................................................................................................... 313

4.1.1 Precautions ............................................................................................... 313

4.1.2 Adjustment Items and the Order by Repaired Part .................................. 314

4.1.3 Description of Adjustments ..................................................................... 326

4.1.4 Tools/Consumables for Adjustments ....................................................... 336

4.1.5 Service Program Basic Operations .......................................................... 338

4.2 NV-RAM BACKUP UTILITY/NVRAM Viewer ........................................... 339

4.2.1 NVRAM Read Procedure ........................................................................ 339

4.2.2 NVRAM Write Procedure ....................................................................... 339

4.2.3 NVRAM Viewer Basic Operation ........................................................... 340

4.3 ADJUSTMENTS (Individual) ......................................................................... 345

4.4 ADJUSTMENTS (Sequence) ........................................................................... 346

4.5 Installing Firmware .......................................................................................... 347

4.6 Image & Test Print ........................................................................................... 349

4.7 Counter Reset ................................................................................................... 352

4.8 References ........................................................................................................ 354

4.9 Initial Ink Charge Flag ..................................................................................... 355

4.10 CR Related Check & Adjustments ................................................................. 356

4.10.1 FFC Position Check ............................................................................... 356

4.10.1.1 FFC Position Check after replacing the Head FFC ........................ 356

4.10.1.2 FFC Position Check after replacing the tube ................................. 357

4.10.2 CR Belt Adjustment ............................................................................... 359

4.10.3 PG Height Check & Adjustment ........................................................... 361

4.10.4 APG Check ............................................................................................ 366

4.10.5 CR Encoder and Scale Check ................................................................ 367

4.10.6 CR Speed Initialize ................................................................................ 368

4.10.7 Active Damper Adjustment ................................................................... 369

4.10.8 Ink Mark Sensor Check & Adjustment ................................................. 370

4.11 Head Related Checks and Adjustments .......................................................... 372

4.11.1 Head ID Check & Input ......................................................................... 372

4.11.2 Nozzle Check ......................................................................................... 374

4.11.3 Cleaning ................................................................................................. 375

4.11.4 CR & PF Direction Head Slant Adjustment .......................................... 376

4.11.4.1 CR Direction Head Slant Adjustment ............................................ 376

4.11.4.2 PF Direction Head Slant Adjustment ............................................. 379

4.11.5 Auto Bi-D Adjustment ........................................................................... 381

4.11.6 Colorimetric Calibration (Color ID) ...................................................... 382

4.11.6.1 Adjustment Overview .................................................................... 382

4.11.6.2 Adjusting Method ........................................................................... 383

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

4.12 Ink Supply Related Checks and Adjustments ................................................ 395

4.12.1 Wiper and Cap Cleaning & Exchange ................................................... 395

4.12.2 Maintenance Box Remaining Space Check ........................................... 396

4.12.3 Ink Eject and Initial Charge ................................................................... 397

4.12.3.1 Ink Eject ......................................................................................... 397

4.12.3.2 Ink Charge ...................................................................................... 398

4.12.4 Ink Selector Movement Check .............................................................. 399

4.12.5 ILS & CSIC Check ................................................................................ 400

4.12.5.1 ILS Check ....................................................................................... 400

4.12.5.2 CSIC Check .................................................................................... 401

4.12.6 Tubes Cleaning (and Ink Charge per Two Rows) ................................. 402

4.12.6.1 Tubes Cleaning ............................................................................... 402

4.12.6.2 Ink Charge ...................................................................................... 403

4.12.7 Leak Check (visually) ............................................................................ 404

4.12.8 LLK/V Ink Change (SC-P5000 Series) ................................................. 405

4.13 Media Feed Related Checks and Adjustments ............................................... 406

4.13.1 PF Belt Adjustment ................................................................................ 406

4.13.2 PF Encoder and Scale Check ................................................................. 408

4.13.3 Paper Thickness Sensor Position Adjustment ....................................... 409

4.13.4 Rear AD Adjustment ............................................................................. 412

4.13.5 Media Feed Correction Check & Adjustment ....................................... 413

4.13.6 Media Eject Correction Check & Adjustment ....................................... 416

4.13.7 PW + T&B&S Check & Adjustment ..................................................... 418

4.13.7.1 PW Adjustment .............................................................................. 418

4.13.7.2 T&B&S Adjustment ....................................................................... 418

4.13.8 Cut Position Check & Adjustment ........................................................ 420

4.13.9 Cutter Belt Tension Check ..................................................................... 421

4.13.10 Suction Check & Adjustment .............................................................. 423

4.14 Boards Related Checks and Adjustments ....................................................... 425

4.14.1 RTC&USB ID ....................................................................................... 425

4.14.2 Serial Number Check & Input ............................................................... 426

4.14.3 AID Function Check .............................................................................. 427

4.14.4 MAC Address Check & Input ............................................................... 429

4.14.5 USB Port and Network Communication Check .................................... 430

4.14.6 Default Reset ......................................................................................... 431

4.14.7 Operation Panel Check (Buttons & LCD) ............................................. 432

4.14.7.1 Button Operation Check ................................................................. 432

4.14.8 Color Mode Settings (SC-P5000 Series) ............................................... 433

4.15 Other Printer Checks and Adjustments .......................................................... 434

4.15.1 Motor Measurement Adjustment ........................................................... 434

4.15.2 Sensor Check ......................................................................................... 435

4.15.3 Encoder Check ..........................................

4.16 SpectroProofer Related Adjustments ............................................................. 442

4.16.1 SpectroProofer Sensor Check ................................................................ 442

4.16.1.1 Backing Sensor Check ................................................................... 442

4.16.1.2 Thermistor Check ........................................................................... 443

4.16.2 SpectroProofer Movement Check ......................................................... 444

4.16.2.1 Fan Function Check ....................................................................... 444

4.16.2.2 CR Function Check ........................................................................ 444

4.16.2.3 Paper Press Function Check ........................................................... 445

4.16.3 SpectroProofer Measurement Precision Check

(Epson Stylus Pro 4900/4910 only) ....................................................... 446

4.16.4 SpectroProofer Serial Number Check & Input ...................................... 448

4.17 SpectroProofer Checker (SC-P5000 Series) ................................................... 449

4.17.1 Inspection Outline .................................................................................. 449

4.17.2 Inspection Procedure ............................................................................. 449

............................................. 440

Chapter 5 MAINTENANCE

5.1 Overview .......................................................................................................... 452

5.2 Setting Up/Storing the Printer .......................................................................... 454

5.2.1 Setting Up ................................................................................................ 454

5.2.2 Storing the Printer and Cleaning the Ink Path ......................................... 454

5.3 Transportation .................................................................................................. 455

5.4 Cleaning ............................................................................................................ 456

5.4.1 Main Unit ................................................................................................. 456

5.4.2 Auto Color Measurement Device Mounter ............................................. 461

5.5 Lubrication ....................................................................................................... 464

Chapter 6 APPENDIX

6.1 Block Wiring Diagram ..................................................................................... 475

6.1.1 Main Body ............................................................................................... 475

6.1.2 SpectroProofer ......................................................................................... 476

6.2 Connection Diagram ......................................................................................... 477

6.2.1 Housing .................................................................................................... 477

6.2.2 Electric Circuit Components 1 ................................................................ 477

6.2.3 Electric Circuit Components 2 ................................................................ 478

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

6.2.4 Carriage Mechanism ................................................................................ 478

6.2.5 Paper Feed Mechanism 1 ......................................................................... 479

6.2.6 Paper Feed Mechanism 2 ......................................................................... 479

6.2.7 ASF Unit .................................................................................................. 480

6.2.8 ROLL Unit ............................................................................................... 480

6.2.9 Cutter Unit ............................................................................................... 481

6.2.10 Ink System Mechanism 1 ....................................................................... 481

6.2.11 Ink System Mechanism 2 ....................................................................... 482

6.2.12 SpectroProofer ....................................................................................... 482

6.3 Panel Menu Map ............................................................................................... 483

6.4 Part names used in this manual ........................................................................ 487

6.5 Exploded Diagram/Parts List ........................................................................... 490

SE Group Confidential (Related Staff Only)

PRODUCT DESCRIPTION

CHAPTER

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

1.1 Product Description

SC-P5000 Series/Epson Stylus Pro 4900/4910 is a wide-format color inkjet printer that supports up to 17 inch wide (A2) paper. The main features are;

 Supports very large-sized paper

 Maximum available paper width: 432 mm

 Maximum available paper size: 17 inch

 Ink configuration

Installs the following 11 ink cartridges. The ink selector function is equipped, and black ink can be switched between Photo Black and Matte Black depending on media type.

SC-P5000 Series has the following two ink sets. Epson Stylus Pro 4900/4910 supports K3 set only.

 K3 set (EPSON UltraChrome HDX ink, 11 color ink set): Featuring accurate

tone representation

Color Abbreviation

Photo Black PK (Photo Black)

Matte Black MK (Matte Black)

Cyan C (Cyan)

Vivid Magenta VM (Vivid Magenta)

Yellow Y (Yellow)

Orange OR (Orange)

Green GR (Green)

Light Cyan LC (Light Cyan)

Vivid Light Magenta VLM (Vivid Light Magenta)

Light Black LK (Light Black)

Light Light Black LLK (Light Light Black)

 Violet set (EPSON UltraChrome HDX ink, 11color ink set): Featuring a

broad color reproduction area

Color Abbreviation

Photo Black PK (Photo Black)

Matte Black MK (Matte Black)

Cyan C (Cyan)

Vivid Magenta VM (Vivid Magenta)

Yellow Y (Yellow)

Orange OR (Orange)

Green GR (Green)

Light Cyan LC (Light Cyan)

Vivid Light Magenta VLM (Vivid Light Magenta)

Light Black LK (Light Black)

Violet V (Violet)

 Super high print quality

Achieves high quality printing with 11 colors of ink, resolution of up to 2880 x 1440 dpi, and variable dot sizes (minimal 3.5 picoliter)

 Featuring accurate tone representation: K3 set (EPSON UltraChrome HDX

ink, 11 color ink set)

• Improved black OD value: glossy paper (PGPP) 2.5 or more, matte paper

(Photo Rag): 1.75 or more

• Improved light resistance: more resistant than traditional models (glossy

paper (PGPP) 45 years)

• Excellent PANTONE cover rate: 98%

 Featuring a broad color reproduction area: Violet set (EPSON UltraChrome

HDX ink, 11color ink set)

• Improved black OD value: glossy paper (PGPP) 2.5 or more, matte paper

(Photo Rag): 1.75 or more

• Improved light resistance: more resistant than traditional models (glossy

paper (PGPP) 45 years)

•

Excellent PANTONE cover rate: 99% (Further improved the industryleading PANTONE cover rate. Reproduces exact colors that customers want.

PRODUCT DESCRIPTION Product Description 16

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 Lower running cost

 Employs 200 ml super high-capacity independent ink cartridges

 Equips the on-demand cleaning function without excessive suction of ink

using the independent ink suction system for every two rows and the AID function

 Media handling

 Supports a variety of media

 Switches the roll paper and the ASF cassette automatically

 Stores roll paper usage history and updates it automatically by reading a

barcode. This enables automatic detection of remaining amount of the paper.

 Equips high speed auto cutter for roll paper

 Borderless print is supported (for roll paper only)

 The latest-type RIP

Supports various RIP made by 3rd parties

 Options

SpectroProofer is available. Enables color measurement after printing.

 Nozzle set configuration

 K3 set (SC-P5000 Series/Epson Stylus Pro 4900/4910)

 Ink configuration

 K3 set (SC-P5000 Series/Epson Stylus Pro 4900/4910)

Left Side Right Side

1 2 3 4 5 6 7 8 9 10 11

GR LLK Y LC VLM OR MK VM LK C PK

 Violet set (SC-P5000 Series)

Left Side Right Side

1 2 3 4 5 6 7 8 9 10 11

GR V Y LC VLM OR MK VM LK C PK

Note : 1-row starting from the left facing the front of the printer.

A-row B-row C-row D-row E-row F-row G-row H-row I-row J-row

C VM PK/MK LK OR GR LLK Y LM LC

 Violet set (SC-P5000 Series)

A-row B-row C-row D-row E-row F-row G-row H-row I-row J-row

C VM PK/MK LK OR GR V Y LM LC

PRODUCT DESCRIPTION Product Description 17

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 SpectroProofer (Option)

 Full-fledged spectrophotometer realizes high precision color measurement.

 Selectable from specifications with/without the UV filter, which enables the

users to configure colorimetric system adjusted with their workflow.

 Drying Fans for drying ink stabilizes color in less than 2 minutes 30 seconds.

 Paper pressing function prevents degrading precision of colorimetry caused

by floating of paper.

 Selectable from the white backing or the black backing.

Figure 1-1. External View (Main body)

Figure 1-2. External View (SpectroProofer)

PRODUCT DESCRIPTION Product Description 18

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

1.2 Basic Specifications

1.2.1 Basic Specifications

Item Specification

Print method On-demand inkjet

Black system: 360 nozzles x three colors (Photo Black, Matte Black, Light Black, Light Light Black)

Nozzle configuration

Maximum resolution 2,880dpi x 1,440dpi

Control code ESC/P2 (command is nondisclosure)

Paper feed method Friction

RAM

Interface

Note "*": SC-P5000 Series only

Color system: 360 nozzles x seven colors (Green, Yellow, Orange, Cyan, Light Cyan, Vivid Magenta, Vivid Light Magenta, Violet*)

For Main: 256 MB For Network: Epson Stylus Pro 4900/4910: 64 MB

SC-P5000 Series: 128 MB

USB 2.0 High Speed Ethernet 10Base-T/100Base-TX/1000BASE-T*

1.2.2 Electric Specifications

Item

Rated voltage 100 to 240 VAC

Input voltage range 90 to 264 VAC

Rated current 0.4 A to 0.7 A

Rated frequency 50 to 60 Hz

Input frequency range 49.5 to 60.5 Hz

Operating Approx. 52 W Approx. 55 W

Standby 20 W 25 W

Power consumption

Insulation resistance

Dielectric strength

Leek current 0.25 mA or less

Compliance with regulations

Sleep mode

Power off Approx. 0.5 W or less Approx. 0.5 W or less

Main body

 SC-P5000 Series:

Approx. 5.0 W

 Epson Stylus Pro 4900/

4910: Approx. 8.5 W or less

10 M or more (between AC line and chassis at 500 VDC)

1.0 kVrms AC for 1 min. or 1.2 kVrms AC for 1 sec. (between AC line and chassis)

Conforms to International Energy Star Program (Category: the harmonic restraint measure guideline) Conforms to VCCI Class B (with full options installed)

Specification

SpectroProofer is

installed

 SC-P5000 Series:

Approx. 5.0 W

 Epson Stylus Pro 4900/

4910: Approx. 8.5 W or less

PRODUCT DESCRIPTION Basic Specifications 19

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

C A U T I O N

Temperature (°C)

Humidity (%)

1.2.3 Ink Specifications

Item Specification

Form Exclusive ink cartridge

 Black system:

Photo black, Matte black, Light black, Light light black

Pigment Ink colors

Cartridge life

Guaranteed life after installation Within 6 months after mounted in the printer

Uninstalled (packed)

Storage

Capacity 200ml/80ml (bundled item)

Dimensions 25 (W) x 200 (L) x 100 (H)

Maintenance box/ Maintenance box 2

Installed

Transporting (packed)

 Color system:

Cyan, Light Cyan, Vivid magenta, Vivid light magenta, Yellow, Orange, Green, Violet*

200ml: 3 years

80ml: 2 years

-20 to 40 °C

(within 1 month under 40 °C)

-20 to 40 °C

(within 1 month under 40 °C)

-20 to 60 °C

(within 72 hours under 60 °C, and within 1 month under 40 °C)

PXBMB1/PX17MB1

1.2.4 General Specifications

Item Specification

Operating: 10 to 35 °C

Storage (before unpacked): -20 to 60 °C

Temperature

Humidity

(within 120 hours under 60 °C, and within 1 month under 40 °C)

Storage (after unpacked): -20 to 40 °C (within 1 month under 40°C)

Operating: 20 to 80% (no condensation)

Storage (before unpacked):

-20 to 85% (no condensation)

Storage (after unpacked): 5 to 85% (no condensation)

Note "*": SC-P5000 Series only

PRODUCT DESCRIPTION Basic Specifications 20

Never disassemble ink cartridges or refill ink in them.

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

1.2.5 Reliability/Durability

Item Specification Remarks

Until any one of the following conditions is met.

 5 years

Operating life of the printer

Cutter life (reference)

RTC backup battery 5 years or longer ---

CR Motor Approx. 6,000,000 paths

Head FFC Approx. 6,000,000 paths

Oil Pad Approx. 6,000,000 paths

Parts life

Ink Tube Approx. 6,000,000 paths

Ink Selector Assy 10,000 times 4 times/day x 250days x 5years x 2 (safety factor)

IS Unit 1,200,000 EP EP: revolutions (EP) of the motor for pump suction

Home (Right) Side Cartridge Holder

Full (Left) Side Cartridge Holder 200,000 times 100,000 times (initial charge to product life) x 2 (safety factor)

 Carriage life:

3,000,000 paths

 Approx. 25,000 pages

(Super A2 size/Plain paper/Quality mode/720x720 dpi)

 Standard paper: approx. 20,000 cuts  Hard cut paper: approx. 5,000 cuts

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

200,000 times 100,000 times (initial charge to product life) x 2 (safety factor)

---

PRODUCT DESCRIPTION Basic Specifications 21

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

C A U T I O N

1.3 Printing Specifications

1.3.1 Paper Feed Specifications

Item Specification

Paper feed method Friction feed

Return pitch 2.2049 m (1/11,520 inch)

 Roll paper manual feed

Paper feeder

 Cut sheet manual feed  Cut sheet front manual feed  Cassette paper feed

1.3.2 Paper Specification

1.3.2.1 Supported Paper

The following explains the supported paper sizes and thickness.

 Do not use wrinkled, scuffed, torn, or soiled paper.  Load paper just before printing. Do not leave paper loaded on

the printer when not printing. Store paper properly following the instruction that comes with the paper.

 When large quantities of paper need to be prepared in advance,

make a test print using the paper before purchase.

ROLL PAPER

Item Specification

Paper type Plain paper, recycled paper

Paper size

(within roll paper size)

Roll paper size

Paper thickness 0.08 to 0.11mm

Weight 64 to 90g/m

Available width for

borderless printing

2-inch core: 203 to 432 mm x to 45 m

3-inch core: 203 to 432 mm x to 30.5 m

2-inch core: Outer diameter 103 mm or less x 1 roll

3-inch core: Outer diameter 150 mm or less x 1 roll

A4/210 mm, A3/297 mm, Super A3/B/329 mm, SuperW A3/329 mm, A2/420 mm*, 11 inch*, 17 inch, 8 inch*, 10 inch, 16 inch, 30 cm

Note "* " : Spacer for the borderless printing and 2-inch core are required.

PRODUCT DESCRIPTION Printing Specifications 22

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

CUT SHEET

Item Specification

Paper type Plain paper, recycled paper

Paper size

Paper thickness 0.08 to 0.11mm

Weight 64 to 90g/m

Available width for borderless printing

Width: 203 to 432 mm Length: 254 to 610 mm

A4/210 mm, A3/297 mm, Super A3/B/329 mm, SuperW A3/329 mm, 17 inch, 10 inch, 16 inch, 30 cm

PRODUCT DESCRIPTION Printing Specifications 23

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

1.3.2.2 Designated Paper

ROLL PAPER

Note "*1": OK!: Recommended for borderless printing

OK: Borderless printing is available NA: Borderless printing is NOT available Borderless printing on the borderless printing available paper (OK) may result in drop in print quality or fail to produce complete borderless (white margins may appear) due to expanding of the paper. Borderless printing can be made on commercially available paper, however, note that the availability is restricted by the paper size.

"*2": Spacer for the borderless printing is required.

 SC-P5000 Series

Table 1-1. Designated Roll Paper List

Size

Name

mm inch

Premium Glossy Photo Paper (250) 406 16 OK 0.27 3" Normal

Premium Semigloss Photo Paper (250) 406 16 OK 0.27 3" Normal

254 10

Premium Luster Photo Paper (260)

406 16

Premium Semimatte Photo Paper (260) 406 16 OK 0.27 3" Normal

Premium Glossy Photo Paper (170) 420 (A2) --- OK*2 0.18 2" Normal

Premium Semigloss Photo Paper (170) 420 (A2) --- OK*2 0.18 2" Normal

Photo Paper Gloss 250 432 17 OK 0.25 3" Normal

Borderless

OK 0.27 3" Normal

Thickness

Core

Diameter

Roll Paper Tension ICC Profile Black Ink

LLK ink set: SC-P5000_Series_LLK PremiumGlossyPhotoPaper250.icc

V ink set: SC-P5000_Series_V PremiumGlossyPhotoPaper250.icc

LLK ink set: SC-P5000_Series_LLK PremiumSemiglossPhotoPaper250.icc

V ink set: SC-P5000_Series_V PremiumSemiglossPhotoPaper250.icc

LLK ink set: SC-P5000_Series_LLK PremiumLusterPhotoPaper260.icc V ink set: SC-P5000_Series_V PremiumLusterPhotoPaper260.icc

LLK ink set: SC-P5000_Series_LLK PremiumSemimattePhotoPaper260.icc

V ink set: SC-P5000_Series_V PremiumSemimattePhotoPaper260.icc

LLK ink set: SC-P5000_Series_LLK PremiumGlossyPhotoPaper170.icc V ink set: SC-P5000_Series_V PremiumGlossyPhotoPaper170.icc

LLK ink set: SC-P5000_Series_LLK PremiumSemiglossPhotoPaper170.icc V ink set: SC-P5000_Series_V PremiumSemiglossPhotoPaper170.icc

LLK ink set: SC-P5000_Series_LLK PhotoPaperGloss250.icc V ink set: SC-P5000_Series_V PhotoPaperGloss250.icc

PK300 11.8

PRODUCT DESCRIPTION Printing Specifications 24

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Table 1-1. Designated Roll Paper List

Size

Name

mm inch

329 13

Epson Proofing Paper White Semimatte

Epson Proofing Paper Commercial

Singleweight Matte Paper 432 17 OK 0.15 2 Normal SC-P5000_Series Standard.icc MK

Enhanced Matte Paper 432 17 OK*2 0.25 3 Normal

UltraSmooth Fine Art Paper 432 17 OK*2 0.34 3 Normal

Singleweight Matte Paper 420 (A2) --- OK*2 0.15 2" Normal SC-P5000_Series Standard.icc MK

Enhanced Matte Paper 432 17 NA 0.25 3" Normal

Plain Paper (line drawing) 420 (A2) --- NA 0.08 2" Higher SC-P5000_Series Standard.icc MK

432 17

329 13

432 17

Borderless

OK*2 0.25 3" Normal

OK*2 0.20 3 Normal

Thickness

Core

Diameter

Roll Paper Tension ICC Profile Black Ink

LLK ink set: SC-P5000_Series_LLK EpsonProofingPaperWhiteSemimatte.icc V ink set: SC-P5000_Series_V EpsonProofingPaperWhiteSemimatte.icc

LLK ink set: SC-P5000_Series_LLK EpsonProofingPaperCommercial.icc

V ink set: SC-P5000_Series_V EpsonProofingPaperCommercial.icc

LLK ink set: SC-P5000_Series_LLK EnhancedMattePaper_MK.icc V ink set: SC-P5000_Series_V EnhancedMattePaper_MK.icc

 PK selected LLK ink set: SC-P5000_Series_LLK UltraSmoothFineArtPaper_PK.icc V ink set: SC-P5000_Series_V UltraSmoothFineArtPaper_PK.icc  MK selected LLK ink set: SC-P5000_Series_LLK UltraSmoothFineArtPaper_MK.icc V ink set: SC-P5000_Series_V UltraSmoothFineArtPaper_MK.icc

 PK selected (LLK ink set, when PK is selected)SC-P5000_Series_LLK EnhancedMattePaper_PK.icc V ink set: SC-P5000_Series_V EnhancedMattePaper_PK.icc  MK selected LLK ink set: SC-P5000_Series_LLK EnhancedMattePaper_MK.icc V ink set: SC-P5000_Series_V EnhancedMattePaper_MK.icc

PK/MK

PRODUCT DESCRIPTION Printing Specifications 25

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Table 1-1. Designated Roll Paper List

Size

Name

mm inch

Plain Paper 420 (A2) --- NA 0.08 2" Higher SC-P5000_Series Standard.iccMK

Singleweight Matte Paper 420 (A2) --- OK*2 0.15 2" Normal SC-P5000_Series Standard.icc MK

Baryta 432 17 NA 0.356 3" Normal

Borderless

Thickness

Core

Diameter

Roll Paper Tension ICC Profile Black Ink

LLK ink set: SC-P5000_Series_LLK Baryta.icc V ink set: SC-P5000_Series_V Baryta.icc

 Epson Stylus Pro 4900/4910

Table 1-2. Designated Roll Paper List

Size

Name

mm inch

Premium Glossy Photo Paper (250) 406 16 OK! 0.27 3" Normal

Premium Semigloss Photo Paper (250) 406 16 OK! 0.27 3" Normal

254 10

Premium Luster Photo Paper (260)

406 16

Premium Semimatte Photo Paper (260) 406 16 OK! 0.27 3" Normal

Photo Paper Gloss 250 432 17 OK! 0.25 3" Normal

Premium Glossy Photo Paper (170) 420 (A2) --- OK

Premium Semigloss Photo Paper (170) 420 (A2) --- OK

Enhanced (Archival) Matte Paper 432 17 OK 0.25 3" Normal

Singleweight Matte Paper 432 17 OK! 0.14 2" Normal

Epson Proofing Paper Commercial

329 13

432 17

Borderless

OK! 0.27 3" Normal

OK 0.20 3" Normal

Thickness

0.18 2" ---

Core

Diameter

Roll Paper Tension ICC Profile Black Ink

Epson Stylus Pro 4900_4910 PremiumGlossyPhotoPaper250.icc

Epson Stylus Pro 4900_4910 PremiumSemiglossPhotoPaper250.icc

Epson Stylus Pro 4900_4910 PremiumLusterPhotoPaper260.icc

Epson Stylus Pro 4900_4910 PremiumSemimattePhotoPaper260.icc

Epson Stylus Pro 4900_4910 PhotoPaperGloss250.icc

Epson Stylus Pro 4900_4910 PremiumGlossyPhotoPaper170.icc

Epson Stylus Pro 4900_4910 PremiumSemiglossPhotoPaper170.icc

Epson Stylus Pro 4900_4910 EnhancedMattePaper_MK.icc

Epson Stylus Pro 4900_4910 SingleweightMattePaper.icc

Epson Stylus Pro 4900_4910 EpsonProofingPaperCommercial.icc

PK300 ---

PRODUCT DESCRIPTION Printing Specifications 26

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Table 1-2. Designated Roll Paper List

Size

Name

mm inch

Epson Proofing Paper White Semimatte

Epson Proofing Paper Publication

UltraSmooth Fine Art Paper 432 17 OK 0.46 3” ---

Textured Fine Art Paper 432 17" OK 0.37 3" Normal

329 13

432 17

329 13

432 17

Borderless

OK 0.25 3" Normal

OK 0.20 3" Normal

Thickness

Core

Diameter

Roll Paper Tension ICC Profile Black Ink

Epson Stylus Pro 4900_4910 EpsonProofingPaperWhiteSemimatte.icc

Epson Stylus Pro 4900_4910 EpsonProofingPaperPublication.icc

Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_MK.icc

Epson Stylus Pro 4900_4910 TexturedFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 TexturedFineArtPaper_MK.icc

PK/MK

PRODUCT DESCRIPTION Printing Specifications 27

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

CUT SHEET

Note "*": OK!: Recommended for borderless printing

 SC-P5000 Series

Table 1-3. Designated Cut Sheet List

Name Size Borderless Print*Thickness

Premium Glossy Photo Paper

Premium Semigloss Photo Paper

Premium Luster Photo Paper

EPSON Proofing Paper White Semimatte

Photo Quality Inkjet Paper

Print from Paper

Cassette

8" × 10" NA

A4 OK

11" × 14" NA

US B (11" x 17") NA

A3 OK

A3+ OK

A2 NA 25

A4 OK

A3 OK

A3+ OK

A2 NA

A3 OK

A2 NA

A3+ OK 0.25 OK 100

A4 OK

US-B NA

A3 OK

A3+ OK

A2 NA 30

0.27mm OK!

0.27mm OK! 100

0.12mm OK

Sheets per Paper

Cassette (Max.)

100

ICC Profile Black Ink

LLK ink set: SC-P5000_Series_LLK PremiumGlossyPhotoPaper.icc V ink set: SC-P5000_Series_V PremiumGlossyPhotoPaper.icc

LLK ink set: SC-P5000_Series_LLK PremiumSemiglossPhotoPaper.icc V ink set: SC-P5000_Series_V PremiumSemiglossPhotoPaper.icc

LLK ink set: SC-P5000_Series_LLK PremiumLusterPhotoPaper.icc V ink set: SC-P5000_Series_V PremiumLusterPhotoPaper.icc

LLK ink set: SC-P5000_Series_LLK EpsonProofingPaperWhiteSemimatte.icc V ink set: SC-P5000_Series_V EpsonProofingPaperWhiteSemimatte.icc

SC-P5000_Series Standard.icc MK

PKA3+ OK

PRODUCT DESCRIPTION Printing Specifications 28

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Table 1-3. Designated Cut Sheet List

Name Size Borderless Print*Thickness

Archival Matte Paper

Watercolor Paper - Radiant White A3+ OK 0.29mm --- ---

OK 0.25mm OK!

Print from Paper

Cassette

Sheets per Paper

Cassette (Max.)

100

50A3+

ICC Profile Black Ink

LLK ink set: SC-P5000_Series_LLK ArchivalMattePaper_MK.icc V ink set: SC-P5000_Series_V ArchivalMattePaper_MK.icc

 PK selected LLK ink set: SC-P5000_Series_LLK WatercolorPaperRadiantWhite_PK.icc V ink set: SC-P5000_Series_V WatercolorPaper-RadiantWhite_PK.icc  MK selected LLK ink set: SC-P5000_Series_LLK WatercolorPaperRadiantWhite_MK.icc V ink set: SC-P5000_Series_V WatercolorPaper-RadiantWhite_MK.icc

PK/MK

Baryta A3 + NA 0.356mm × ---

A3+ OK

UltraSmooth Fine Art Paper

Velvet Fine Art Paper

A2 NA

OK 0.48mm --- ---

0.46mm --- ---

LLK ink set: SC-P5000_Series_LGY Baryta.icc V ink set: SC-P5000_Series_V Baryta.icc

 PK selected LLK ink set: SC-P5000_Series_LLK VelvetFineArtPaper_PK.icc V ink set: SC-P5000_Series_V VelvetFineArtPaper_PK.icc  MK selected LLK ink set: SC-P5000_Series_LLK VelvetFineArtPaper_MK.icc V ink set: SC-P5000_Series_V VelvetFineArtPaper_MK.icc

PK/MK

PK/MKA3+

PRODUCT DESCRIPTION Printing Specifications 29

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 Epson Stylus Pro 4900/4910

Table 1-4. Designated Cut Sheet List

Name Size Borderless Print

Premium Glossy Photo Paper

Premium Semigloss Photo Paper

Premium Luster Photo Paper

8" x 10" NA

A4 OK!

Letter

(8.5" x 11")

11" x 14" NA

US B (11" x 17") NA

A3 OK!

Super A3 / B

(329mm x

483mm)

A2 NA

US C (17" x 22") OK!

A4 OK!

Letter

(8.5" x 11")

A3 OK!

Super A3 / B

(329mm x

483mm)

A2 NA

US C (17" x 22") OK!

A4 OK!

Letter

(8.5" x 11")

A3 OK!

Super A3 / B

(329mm x

483mm)

A2 NA

US C (17" x 22") OK!

OK!

Thickness

0.27mm OK!

0.27mm OK! 100

Print from Paper

Cassette

Sheets per Paper

Cassette (Max.)

100

ICC Profile Black Ink

Epson Stylus Pro 4900_4910 PremiumGlossyPhotoPaper.icc

Epson Stylus Pro 4900_4910 PremiumSemiglossPhotoPaper.icc

Epson Stylus Pro 4900_4910 PremiumLusterPhotoPaper.icc

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Table 1-4. Designated Cut Sheet List

Name Size Borderless Print

Archival Matte Paper/ Enhanced Matte Paper

Photo Quality Inkjet Paper

EPSON Proofing Paper White Semimatte

Watercolor Paper - Radiant White

UltraSmooth Fine Art Paper

Print from Paper

Cassette

A4 OK

Letter

(8.5" x 11")

Thickness

Super A3 / B

(329mm x

0.26mm OK!

483mm)

A2 NA

US C (17" x 22") OK

A4 OK

Letter

(8.5" x 11")

US B / 11"

Super A3 / B

(329mm x

0.12mm OK!

483mm)

A2 NA 30

US C (17" x 22") OK

Super A3 / B

(329mm x

483mm)

SuperW A3

0.25mm OK! 100

(329mm x

559mm)

Super A3 / B

(329mm x

0.29mm --- ---

483mm)

Super A3 / B

(329mm x

483mm)

0.32mm --- ---

A2 NA

US C (17" x 22") OK

Sheets per Paper

Cassette (Max.)

100

ICC Profile Black Ink

Epson Stylus Pro 4900_4910 ArchivalMattePaper_MK.icc/ Epson Stylus Pro 4900_4910 EnhancedMattePaper_MK.icc

Epson Stylus Pro 4900_4910 PhotoQualityInkJetPaper.icc

Epson Stylus Pro 4900_4910 EpsonProofingPaperWhiteSemimatte.icc

Epson Stylus Pro 4900_4910 WatercolorPaperRadiantWhite_PK.icc/ Epson Stylus Pro 4900_4910 WatercolorPaperRadiantWhite_MK.icc

Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_MK.icc

PK/MK

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Table 1-4. Designated Cut Sheet List

Velvet Fine Art Paper

Name Size Borderless Print

Letter

(8.5" x 11")

Super A3 / B

(329mm x

483mm)

A2 NA

US C (17" x 22") OK

Thickness

0.48mm --- ---

Print from Paper

Cassette

Sheets per Paper

Cassette (Max.)

ICC Profile Black Ink

Epson Stylus Pro 4900_4910 VelvetFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 VelvetFineArtPaper_MK.icc

PK/MK

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3 to 15mm

15m

127mm

3 to 15mm

254 to 432mm

3 to 15mm

3 to 35mm

1.3.3 Printable Area

ROLL PAPER

Margins for roll paper depends on the Roll Paper Margin settings in the Printer Setup menu.

Note "*1": When the “Roll Paper (Banner)” is selected for the “Source” in the “Paper Settings” of the

printer driver, the top and bottom margins become 0 mm.

"*2": When the Default is selected, “a” becomes 20mm for the following paper types; Premium

Glossy Photo Paper(250), Premium Semigloss Photo Paper(250), and Premium Luster Photo Paper(260).

CUT SHEET

3mm3mm

203 to 432 mm

3mm

254

610mm

3 to 17mm*

Note "*": The default for printing with border is 14mm. The default for borderless printing is 17mm.

Roll Paper Margin settings Explanation

Default

Top/Bottom 15mm

Top 35/Bottom 15mm

3mm a, b, c, d = 3mm

15mm a, b, c, d = 15mm

a = c = 15mm *2

b = d = 3mm

a = c = 15mm

b = d = 3mm

a = 35mm

c = 15mm

b = d = 3mm

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1.3.4 Borderless Printing Specification

AVAILABLE PAPER TYPE

For the paper types and sizes that support the borderless printing, see

"1.3.2.2 Designated Paper" (p24).

BORDERLESS PRINTING MODE

The following types of borderless printing are available with the printer driver.

Table 1-5. Borderless Printing Mode

Driver Setting Printer Operation Remarks

Default

 Printing is interrupted

for cutting off the top margin of the first page. This may cause color inconsistencies depending on the print data.

 The cut line between

pages may be slightly off the border.

Normal Cut*

Single Cut

1*2

Prints an image bleeding it off the left and right edges of paper. The top and bottom margins are determined by

Roll Paper Margin setting.

Prints an image bleeding it off all the edges of paper. The cutting methods is as follows.

 The minimum width

required for cutting is applied as the top margin of the first page, then the top margin is cut off during printing.

 No margin is provided between pages, and the

cutting is made on the border between the pages.

 When the job is finished, the bottom side of the last

page is cut off without margin.

 The minimum width required for cutting is applied

as margins between pages.

Table 1-5. Borderless Printing Mode

Driver Setting Printer Operation Remarks

Prints an image bleeding it off all the edges of paper. The cutting methods is as follows.

 The auto refresh margin is

applied as the top margin of the first page, then the top

Double Cut

1*2

margin is cut off during printing.

 The bottom side of each

page is cut off without margin.

 The minimum width required for cutting is applied

as margins between pages.

Note "*1": The cut pages vertical length becomes about 2mm shorter than the specified size.

"*2": Color inconsistencies or ink smudges due to the interruption of printing for cutting off top

margins are likely to occur on the following papers.

• Glossy media such as PGPP250

• Single Weight Matte Paper

 Printing is interrupted

for cutting off the top margin of the first page. This may cause color inconsistencies depending on the print data.

 The top and bottom

sides of each page are cut off at the position slightly inward the image edges so that no white margin appears on the edges of the cut pages. This causes the vertical length of the cut page about 2mm shorter than the specified length.

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C A U T I O N

C H E C K

P O I N T

C H E C K

P O I N T

1.3.5 Cutting of Roll Paper

The printer offers two ways of cutting for roll paper.

Cut Method Description

Auto cut The printer automatically cuts paper with the built-in cutter.

Manual cut

The user can manually move the built-in cutter to cut paper, or use a commercially available cutter.

 Some types of roll paper cannot be cut with the built-in cutter.

In such cases, cut it manually with a commercially available cutter or the like.

 When cutting Clear Film, please hold it by hands so that it does

not fall on the floor in order to prevent scratches.

 It may take time for the cutting operation.  The minimum length of paper you can cut with the built-in

cutter is fixed to 80 or 127 mm and cannot be changed. The length is 210 mm when the optional SpectroProofer is installed. When cutting the roll paper of the length which cannot be automatically cut by the built-in cutter, press the button to feed paper up to a position where the paper can be cut manually, and then cut the paper with a commercially-available cutter or a similar tool.

 Setting from the printer

Select “Auto Cut” in the “Paper Setting” window of the printer driver.

HOW TO CUT

 Auto cut

The printer automatically cuts paper with the built-in cutter each time a page is printed.

 Manual cut

Follow the procedure below to cut paper at the desired position.

1. After a page is printed, press the button to advance the paper to the cut position.

2. Press the button. Select [Cut] from the selection screen on the display, and press [OK] button. The built-in cutter moves and cuts the paper.

If the roll paper cannot be cut by the built-in cutter, press the button to feed the paper to a position where you can cut it manually.

SETTING BEFORE PRINTING

The cut method setting can be made by the control panel or the printer driver.

 Setting on the computer

Press button to select the cut method.

Icon Description

Roll Auto Cut On

Roll Auto Cut Off

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Height

Depth

Width

267 mm

199 mm

787 mm

1.4 Hardware Specifications

This section provides the printer dimensions and shows the main components.

1.4.1 Dimensions and Weight

MAIN UNIT

Figure 1-3. Dimensions

SPECTROPROOFER MOUNTER

Figure 1-4. Dimensions

External Dimensions

Weight*

Width Depth Height

787 mm 199 mm 267 mm Approx. 9.0 kg

Note * : Excluding the accessories and color measurement device.

構成

Body (with Paper Eject Support retracted) 863 mm 766 mm 405 mm Approx. 52 kg

Body (with Paper Eject Support extracted) 863 mm 1134 mm 405 mm Approx. 52 kg

Body & Color Measurement Device 877 mm 1299 mm 405 mm Approx. 60.7 kg

Note *: Excluding the ink cartridges and paper

PRODUCT DESCRIPTION Hardware Specifications 36

Width Depth Height Weight*

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Front cover

Cartridge

cover (left)

Paper cassette

Output tray

Maintenance Box 2

Paper eject

support

Front paper

feed slot

Cartridge cover (right)

Maintenance Box 1

Ink cartridges

CR Unit

Control panel

Large alert light

Printer cover

Rear paper feed slot

Paper guide

Edge guide

Roll paper feed slot

Roll paper cover

Spindle holders

Rear unit

Roll paper holder unit connector

USB interface connector

Airflow vent

LAN connector

AC inlet

Status light (green, red)

Movable flange (black)

Spindle

Attachment

Spacer

1.4.2 Part Names

FRONT SIDE OF MAIN UNIT

BACK SIDE OF MAIN UNIT/SPINDLE

PRODUCT DESCRIPTION Hardware Specifications 37

Figure 1-5. Front side of Main Unit

Figure 1-6. Back side of Main Unit/Spindle

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Handles

Front Cover

Paper Presser

ILS communication cable

ILS DC cable

Color Measurement Device carriage

Side Cover

Printer connection cable

White calibration tile

holder insert slot

Backing insert

slot

Lens

DC connector

Communication connector

White calibration tile

ILS20EP

ILS30EP

Communication connector

DC connector

DC connector cable

White calibration tile

Lens

SPECTROPROOFER MOUNTER

Figure 1-7. SpectroProofer Mounter

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[Power] button

[Pause/Cancel] button

[Ink menu] button

[Paper Cut] button

[Paper Set] button

[Menu] button

[OK] button

[Paper Feed] buttons

[Paper Source] button

[Paper Feed] buttons

1.5 Control Panel

BUTTONS

Figure 1-8. BUTTONS

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Function

Button Name

When pressed normally

1 [Power] button Turns the printer On or Off. Power-off

2 [Pause/Cancel] button When printing: Pauses the operation --- Cancels the panel settings.

• Locks/unlocks the paper presser.

3 [Paper Set] button

4 [Menu] button

5 [Paper Cut] button Cuts the roll paper. --- ---

6 [OK] button During ink drying: Stops the operation. --- Sets/Executes the selected item.

7 [Paper Feed (forward)] buttons

8 [Ink menu] button

9 [Paper Source] button Changes the paper type. --- Goes to the upper tier.

10 [Paper Feed (backward)] buttons

• After printing the roll paper: Releases the paper pressure and rolls the roll paper for removal. When Remaining Paper Setup is On: Rolls the paper while printing the barcode on the front edge.

• Goes to the setting menu.

• When printing: Displays the Printer Status menu.

• Feeds the roll paper forward.

• While the paper presser is released: Changes the setting of the suction fan.

• Feeds the cut sheet.

• SC-P5000 Series Goes to the Maintenance Menu.

• Epson Stylus Pro 4900/4910 Goes to the Ink Menu.

• Feeds the roll paper backward.

• While the paper presser is released: Changes the setting of the suction fan.

When pressed down

for 2 sec.

--- ---

--- Goes to the lower tier.

Feeds the paper at high speed

--- ---

Feeds the paper at high speed

For panel setting

• Goes to the next item.

• Decreases the set value.

• Goes back to the previous item.

• Increases the set value.

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Power light

Ink Check light

Pause light

Paper Check light

LIGHTS (LED)

Figure 1-9. LED

Name Color Status Description

ON The printer power is on.

The printer is receiving a data or performing the power-off

Power Green

Paper Check Orange

Ink Check Orange

Pause Green

Note "*1": Repeats turning On and Off every 500 ms. When a maintenance error is occurring, the LED

repeats ON for 100 ms and OFF for 5 seconds.

Note : All the LEDs flash when a service call error is occurring.

Flashing

OFF The printer power is off.

Flashing

OFF The printer is ready to print data.

Flashing

OFF The printer is ready to print data.

sequence.

ON Pausing/Canceling a job.

• No paper is loaded in the paper source.

• The paper setting is not correct.

• Paper is jammed.

• Paper is not loaded straight.

• The installed ink cartridge is expended.

• The ink cartridge is not installed.

• The wrong ink cartridge is installed.

The installed ink cartridge is nearly expended.

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LCD

 Normal indication

 SC-P5000 Series

No. Item Description

Message Printer status, operating status, or an error message is displayed.

Displays the setting of “Platen Gap”.

: “Narrow” is selected.

: “Standard” is selected.

Platen Gap

Paper Source Selected paper type and roll paper cut settings are displayed.

SpectroProofer status SpectroProofer available to use is displayed as an icon.

Ink cartridge status The current ink level in each of the nine cartridges is indicated.

Black Ink selection The selected black ink is indicated.

Waste ink level in the

maintenance boxes

Paper Counter The remaining amount of the paper is displayed.

Roll Paper Margin

: “Wide” is selected.

: “Wider” is selected.

: “Widest” is selected.

The approximate amount of space in the Maintenance Box is indicated.

The setting made by the Roll Paper Margin menu is indicated beside the [ ].

• Auto: “Default” is selected.

• 15mm: “Top/Bottom 15 mm” is selected.

• 35/15mm: “Top 35/Bottom 15 mm” is selected.

• 3mm: “3mm” is selected.

• 15mm: “15mm” is selected.

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 Epson Stylus Pro 4900/4910

Figure 1-10. LCD (Normal indication)

No. Item Description

Message Printer status, operating status, or an error message is displayed.

Displays the setting of “Platen Gap”.

: “Narrow” is selected.

: “Wide” is selected.

Platen Gap

Paper Source Selected paper type and roll paper cut settings are displayed.

SpectroProofer status SpectroProofer available to use is displayed as an icon.

Ink cartridge status The current ink level in each of the nine cartridges is indicated.

Black Ink selection The selected black ink is indicated.

Waste ink level in the

maintenance boxes

Paper Counter The remaining amount of the paper is displayed.

Roll Paper Margin

: “Wider” is selected.

: “Widest” is selected.

When the selected registered number in “Paper Number” is displayed, “Platen Gap” is not displayed.

The approximate amount of space in the Maintenance Box is indicated.

The setting made by the Roll Paper Margin menu is indicated beside the [ ].

• Auto: “Default” is selected.

• 15mm: “Top/Bottom 15 mm” is selected.

• 35/15mm: “Top 35/Bottom 15 mm” is selected.

• 3mm: “3mm” is selected.

• 15mm: “15mm” is selected.

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ICONS ON THE LCD

 Remaining ink level of each color

 Ink cartridge

No. Ink Color

Note : “1” on the above table is the left end, and “11” is the right end.

Note "*": SC-P5000 Series only

Green (GR)

Light Light Black (LLK) / Violet (V)*

Yellow (Y)

Light Cyan (LC)

Vivid Light Magenta (VLM)

Orange (OR)

Matte Black (MK)

Vivid Magenta (VM)

Light Black (LK)

Cyan (C)

Photo Black (PK)

 Ink remaining

<SC-P5000 Series>

Icon

There is enough ink remaining. The height of the indicator changes with the level of ink remaining.

Prepare a new ink cartridge.

The ink is expended so you cannot print. Replace the ink cartridge with a new one.

Cartridge error or no cartridge error has occurred.

Icon Ink Cartridge

There is enough ink remaining.

Ink Cartridge

Prepare a new ink cartridge.

The ink is expended so you cannot print. Replace the ink cartridge with a new one.

Cartridge error or no cartridge error has occurred.

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 Free space of the maintenance box

<SC-P5000 Series>

Icon

here is enough free space in the maintenance box. The height of the indicator corresponds to the amount of space.

Prepare a new maintenance box. (flashing)

The maintenance box becomes full. Replace the box with a new one. (flashing)

Icon Free space of maintenance box

There is enough free space in the maintenance box.

Prepare a new maintenance box. (flashing)

The maintenance box becomes full. Replace the box with a new one. (flashing)

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1.5.1 Setup Menu

1.5.1.1 SC-P5000 Series Setup Menu

Table 1-6. Menu Mode Settings List

Menu Menu Item

Nozzle Check

Head Cleaning

Maintenance

Head Alignment

Adjust Cut Position -3 to 3mm

Change Black Ink You can switch the type of black ink you want to use.

(shaded one is the default)

Printless Nozzle Check

Print Check Pattern

Check And Clean Nozzle When you press the OK button, you can check the status of the nozzles and automatically clean only the nozzle arrays that are clogged.

All Nozzles Normal, Heavy

C/VM

PK(MK)/

Select Nozzles

Paper Thickness

Alignment

OR/GR

LLK(V)/

VLM/LC

Paper Type

Paper Thickness

Auto

Manual

Normal,

Heavy

Uni-D

Bi-D 5-Color

Bi-D All

Uni-D

Bi-D 2-Color

Bi-D All

When you press the OK button, you can check the status of the nozzles, and the results of clogging detection are displayed on the control panel. When clogged nozzles are detected, if you press the [Ink menu] button, then cleaning starts automatically.

Press the OK button to print a nozzle check pattern. Inspect the pattern visually and perform head cleaning if you detect faint or missing colors.

Select both the ink colors for head cleaning and the strength of the cleaning. Only use this menu when nozzles are clogged.

Ink colors to be cleaned

Check the ink colors with faint or missing segments in the check pattern, and then specify which nozzles to clean. The displayed items differ depending on the ink sets.

• If there are faint or missing segments in all colors: Select All Nozzles.

• If there are faint or missing segments in only a few colors: Select Nozzles, and then select the specific ink colors you want to clean.

Cleaning strength

Normally, select Normal. If nozzles are clogged even after performing Normal head cleaning several times, perform Heavy cleaning.

Perform print head alignment when the print results look grainy or out-of-focus. First, do Paper Thickness, and then do Alignment.

You can fine tune the cut position when printing to roll paper with no margins in all directions. The cut position can be adjusted in increments of 0.2 mm.

Settings

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Table 1-6. Menu Mode Settings List

Menu Menu Item

Paper Type

Custom Paper

Paper

Print Paper List Press the OK button to print a list of custom paper settings.

Roll Paper Remaining

Cut Sheet Remaining

Paper Number (1 to 10)

Remaining Paper Setup

Roll Paper Length

Roll Length Alert

Sheet

Number

Sheet

Number

Alert

Photo Paper

Proofing Paper

Fine Art Paper

Matte Paper

Plain Paper

Others

Custom Paper

No Paper Selected

Select Reference Paper

Platen Gap

Thickness Pattern

Paper Feed Adjust A

Paper Feed Adjust B

Drying Time

Paper Suction

Set Roll Paper Tension

Remove Skew

OFF

5.0 to 99.5m

1 to 15m

10 to 990 sheets

1 to 50 sheets

(shaded one is the default)

Select the type of paper loaded. When loading commercially available paper, or when using customized paper settings, Proofing Paper select the Custom Paper settings name.

Register paper information when using commercially available paper or when using customized paper settings for genuine Epson paper. You can register up to 10 by assigning them to Paper No. 1 to Paper No. 10. After registering, you can print using the saved settings simply by specifying the Paper No. Even when the printer is turned off, the saved settings are retained.

Select whether to display/record (On) or not to display/record (Off) the amount of remaining roll paper. If On is selected, you will be prompted to enter the length of the roll. When a length has been entered for the loaded roll paper, a barcode will automatically be printed on the roll stating the length remaining, the value selected for the roll remaining alert, and the paper type when the roll is removed. The barcode is automatically read and settings adjusted the next time the paper is used, improving efficiency when multiple rolls of paper are used.

Displayed when On is selected for Remaining Paper Setup. Set the length for the loaded roll paper to 5.0 to 99.5 m. You can set in 0.5m increments.

Displayed when On is selected for Remaining Paper Setup. Set within a range from 1 to 15 m to display a warning when the amount of remaining roll paper drops below that limit. You can set in 1 m increments.

Set the number of sheets loaded in the paper cassette in a range from 10 to 990 sheets in increments of 10 sheets. The number of cut sheets remaining is displayed on the control panel's screen based on the settings you choose for Sheet Number and Sheet Number Alert.

You can set the number of sheets left in the paper cassette at which a warning is displayed by entering a number between 1 and 50 sheets in increments of 1 sheet. The number of cut sheets remaining is displayed on the control panel's screen based on the settings you choose for Sheet Number and Sheet Number Alert.

Settings

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Table 1-6. Menu Mode Settings List

Menu Menu Item

Roll Paper Setup

Paper

Refresh Margin

Platen Gap

Printer Setup

Paper Size Check

Paper Skew Check

Print Page

Line

Roll Paper

Margin

Auto Roll

Feeding

(shaded one is the default)

OFF

Standard

Top 15 mm/

Bottom 15 mm

Top35 mm/

Bottom15 mm

3mm

15mm

OFF

ON This setting is effective for roll paper only. After printing borderless on all edges, select whether to cut automatically (On) or not to cut

OFF

Narrow

Standard

Wide

Wider

Widest

OFF

Select whether to print (On) or not to print (Off) a page line (line along which to cut) on the roll paper. This is not printed on cut sheets. However, a vertical line is printed when the roll paper width that is specified on the computer is

smaller than the width of the roll paper that is loaded in the printer. The setting selected with the printer driver takes priority when the printer driver is used.

When set to Standard, the top and bottom margins are 15 mm, and the left and right margins are 3 mm. Except for 15mm, the left and right margins for all other settings are 3 mm.

When using the Epson special media UltraSmooth Fine Art Paper you must set this to Off before loading the paper. If set to On for UltraSmooth Fine Art Paper, the roller of the pressure roller may leave a mark on the surface of the paper. When using paper other than UltraSmooth Fine Art Paper, set it to On. When this is set to On, the following operations are available. When Off is selected, an error occurs and the following operations

cannot be performed.

• When a paper cassette is specified for printing from the printer driver and a print job is executed, roll paper is automatically set to saved mode and printing is performed by feeding from the paper cassette, even if roll paper is being fed to the printer.

• Roll paper is automatically set to saved mode and cut paper can be fed when Cut Sheet is also selected from the Paper Type menu. After printing the cut sheets, and Roll Paper/Cut or Roll Paper/No Cut is selected from the Paper Type menu, roll paper is automatically fed from saved mode.

(Off) the leading edge of the paper to remove any marks which may have been left in preparation for the next job when printing with margins.

Select the platen gap, which is the distance between the print head and the paper. Normally, select Standard. Select a wider setting if print results are scratched or smudged. If, upon performing head alignment, you feel that it is still not completely aligned, select Narrow. This setting is cleared when the printer is turned off. When the printer is turned back on, this setting operates at the factory default setting.

Choose whether the printer automatically detects (On), or does not automatically detect (Off), the width of the media. We generally recommend to operate with this setting set to On. Try choosing Off if a paper setting error is displayed when the paper is correctly loaded. Note, however, that the printer may print outside the paper when Off is selected. If it prints beyond the edges

of the paper, the inside of the printer becomes dirty with ink.

If On is selected, an error will be displayed in the control panel and printing will stop if the paper is skewed; select Off to disable this feature. On is recommended in most circumstances as skewed paper may cause the printer to jam.

Settings

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Table 1-6. Menu Mode Settings List

Menu Menu Item

Auto Nozzle Check

Timer Cleaning

Printer Setup

Printer Status

Print Nozzle Pattern

Auto Black Ink Change

BK Ink Change Setting

Calibration Setting

Initialize Settings

Firmware Version You can see the firmware version.

Print Status Sheet Press the OK button to print a list of current printer settings. Choose this option to view settings at a glance.

Calibration Date

Total Prints You can see the total number of pages you have printed (up to 6 figures).

Print Job Information You can print the job information saved in the printer (up to 10 jobs).

Auto Cleaning Setting

Auto Cleaning Times

(shaded one is the default)

On: Periodically

On: Every Job

OFF

1 to 3 When set to On in Auto Cleaning Setting, sets the number of times to automatically repeat cleaning if clogged nozzles are detected.

6 to 60 hours

OFF

Every 10 pages This setting is effective for roll paper only.

Every Page

OFF

Auto

Manual

Normal

Quick

OFF

Yes

Set the timing for performing an Auto Nozzle Check that will run before printing starts. On:Periodically: Checks at fixed intervals at a timing determined by the printer. On:Every Job: Checks at each job. Off: Checks only under specific conditions. Auto Nozzle Check sets the timing that you want the printer to check the status of the nozzles, and if clogged nozzles are detected, sets the number of times to perform auto cleaning. If the nozzles are not clogged, cleaning is not performed.

When the following operations are done after the set time has passed from the time the last print was completed, the status of the nozzles is checked. If clogged nozzles are detected, cleaning is done automatically.

• The printer is turned on.

• The printer returns from sleep mode.

Prints a nozzle check pattern at the top of the page after printing every page or every 10 pages. You can check by viewing the pattern after printing, and determine if there are any problems in the print results before and after printing.

If the black ink type setting in the printer and the printer driver differ, it can be changed automatically to the selected type by the printer driver. Auto: The black ink type is changed automatically, and printing is performed. Manual: An error message is displayed on the control panel's screen, and printing is paused.

When you select Quick, you can reduce the time necessary for changing the black ink type. However, when using the black ink immediately after changing, glossy sections may be uneven. Select Normal to maintain print quality immediately after changing the blank ink type.

You can make settings whether to enable the calibration data for Epson Color Calibration Utility. For details on the calibration procedure and so on, see the software manual.

If Yes is selected, the Printer Setup is restored to default values.

Displays the latest Epson Color Calibration Utility execution log. You can check details on operations and so on in Epson Color Calibration Utility.

Settings

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Table 1-6. Menu Mode Settings List

Menu Menu Item

SpectroProofer SProofer Status

Network Settings

Network Setup

Preferences Language

IP Address Setting

IP, SM, DG Setting You can set the IP address, Subnet Mask, and Default Gateway. Contact your system administrator for detailed information.

Print Status Sheet Press the OK button to print a list of the Network Setup. Use this information for a complete overview of network settings.

Init Network Setting Press the OK button to restore all Network Setup content to default values.

(shaded one is the default)

Device Version:ILS Displays the version of the ILS installed on the mounter.

Calibration Tile S/N Displays the calibration tile serial number of the ILS installed on the mounter.

Firmware Version Displays the version of the mounter.

Device Temperature Displays the temperature of the ILS installed on the mounter.

Air Temperature Displays the air temperature around the mounter.

Backing Color

Calibration Status The status of the ILS calibration appears as Successful or Failed.

Show

Hide

Auto

Panel

Japanese

English

French

Italian

German

Portuguese

Spanish

Dutch

Russian

Korean

Chinese

Displays the backing colors installed in the mounter. If the color differs from the actual color, check the status of the backing and make sure it is installed correctly. For details on installing the SpectroProofer Mounter 17, see the Setup Guide (booklet).

The following items only appear when Show is selected.

Select whether to use DHCP to set the IP address (Auto), or to set the address manually (Panel). When you select Panel, the IP, SM, DG Setting Panel below is displayed.

Select the language used on the control panel's screen.

Settings

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Table 1-6. Menu Mode Settings List

Menu Menu Item

Length Units

Temperature Units

Maintenance Alert

Preferences

Cut Sheet Remaining

Sleep Mode

Power Management

Power Off Timer

Time To Off

(shaded one is the default)

Metric

Feet/Inch

°C

°F

Disable

Ink The alert lamp flashes when running low on ink.

Maintenance Box The alert lamp flashes when Maintenance Box 1/2 does not have enough empty space.

Ink Or Maint Box The alert lamp flashes when running low on ink or when Maintenance Box 1/2 does not have enough empty space.

Paper

All

OFF

5 minutes

15 minutes

60 minutes

120 minutes

210 minutes

Enable

Disable

1 to 24 hours

Select the unit of length which is displayed on the control panel's screen or printed on the patterns.

Select the temperature units used in the control panel display.

Sets the type of running low warnings to be displayed by the alert lamp. If set to Disable, the alert lamp does not display any running low warnings.

If either Roll Paper Remaining or Cut Sheet Remaining is set, the alert lamp flashes when either of these reaches their respective warning levels.

The alert lamp flashes when running low on ink, when Maintenance Box 1/2 does not have enough empty space, or when running low on paper.

Choose whether or not to show (On/Off) Cut Sheet Remaining in the Menu. When set to On, you can set the number of pages to trigger a running low warning and the number of pages loaded in the paper cassette.

The printer will enter sleep mode if no errors have occurred, no print jobs have been received, and no actions are performed on the control panel for an extended period of time. This setting selects the amount of time until the printer enters sleep mode.

The printer turns off automatically when there are no errors, no print jobs being received, and no control panel or other operations are performed for eight hours. The delay before the printer turns off can be selected from values between 1 and 24 hours in increments of 1 hour. If you do not want the printer to automatically turn itself off, set Power Off Timer to Disable.

Settings

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Table 1-6. Menu Mode Settings List

Menu Menu Item

Powerful Cleaning

Administrator Menu

Clock Setting MM/DD/YY HH:MM Set the printer’s built-in clock. The time provided by the clock is used when printing logs and status sheets.

Reset All Settings

All Nozzles

C/VM

PK(MK)/GY

OR/GR

LLK(V)/Y

VLM/LC

(shaded one is the default)

Performs more powerful cleaning than Head Cleaning from the Maintenance menu. Check the ink colors with faint or missing segments in the check pattern, and then specify which nozzles to clean.

• If there are faint or missing segments in all colors: Select All Nozzles.

• If there are faint or missing segments in only a few colors: Select the specific ink colors you want to clean.

Pressing the OK button restores all settings, such as settings in the menus on the control panel and paper settings, to their factory settings.

Settings

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1.5.1.2 Epson Stylus Pro 4900/4910 Setup Menu

Table 1-7. Menu Mode Settings List

Menu Menu Item

Printer Setup

(shaded one is the default)

Platen Gap

Page Line

Roll Paper Margin

Paper Size Check

Paper Skew Check

Refresh Margin

Auto Nozzle Check

Print Nozzle Pattern

Change Black Ink

Settings

Narrow

Standard

Wide

Wider

Widest

On Sets whether to print a page line (line for manual cutting) on roll paper or not. The page line is printed when On is selected.

Off

Default

Top/Bottom 15mm

Top 35/Bottom 15mm

3mm

15mm

On Sets whether to detect the paper width and the top or not.

Off

On This setting is effective for roll paper only.

Off

On: Periodically

On: Every Job

Off

On: Every Page

On: Every 10 Pages

Off

Explanation

Sets the platen gap (gap between the printhead and the platen). When the “Others” is selected in the Paper Type of the Paper Setup menu, the platen gap designated at the Custom Paper menu has a priority over the setting made here. ("PG Settings List" on page 59)

The vertical line may be printed when the roll paper width that is set in the printer driver is smaller than the width of the roll paper that is loaded in the printer. This setting is available for roll paper only.

Sets the margins for roll paper. When the Default is selected, the top and the bottom margins become 15mm and the right and the left margins become 3mm.

Setting to Off deactivates the sensor that detects the paper width when paper is loaded on the printer. This allows the user to use paper whose width is out of the sensor’s detectable range. It means that the user can print an image larger than the paper size. The user should know that doing so soils the platen and may cause a print quality or any other trouble.

Sets whether to detect the paper skew or not. Setting to Off does not carry out the detection and printing is continued even if the paper is skewed. When this setting is set to Off, the user should have known the risk. This setting is not available for cut sheet because the skew detection function after printing is not provided for cut sheet.

This setting is available only when roll paper is used. When this is set to On, the top edge area of paper soiled by the previous borderless printing is automatically cut off.

Sets the execution timing for the auto nozzle check. When the nozzle clogging is detected, the cleaning starts automatically. You can set the number of executions for cleaning from "1.5.2 Maintenance Mode (p62) ".

The printer prints a nozzle check pattern automatically at the specified timing. This setting is available only when roll paper is used. When the set number of pages is reached, the nozzle check pattern is printed on the top of the page. The counter for counting the pages is not reset even by power-off. When this setting is changed, the counter is cleared.

When this is set to ON and the type of the black ink differs between the printer and the printer driver, the black ink of the printer is changed automatically in printing.

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Table 1-7. Menu Mode Settings List

Menu Menu Item

Printer Setup

Test Print

Maintenance

Printer Status

(shaded one is the default)

Auto Roll Feeding

Initialize Settings Print All the settings made using the control panel are returned to their default.

Status Sheet Print Prints information on the printer status.

Network Status Sheet Print Prints information on the network status.

Job Information Print Prints a print job history report (up to 10 jobs) that is stored in the printer.

Custom Paper Print Prints the settings made in the Custom Paper menu.

Cutter Adjustment -3.0mm to +3.0mm Fine tune the cut position when printing to roll paper with no margins in all directions. In increments of 8 mil (0.2 mm) in all directions.

Clock Setting MM/DD/YY HH:MM Sets the date and time for the internal clock.

Version

Ink Level

Maintenance Box

Job History

Total Prints nnnnnn Pages Displays the total printed pages using 6-digit decimal number.

myEpsonPrinter Status

"Firmware version information"

Not Started, Enabled, Disabled

MM/DD/YY HH:MM GMT

Settings

Off

on page 61

(Ink color)

[E**********F]

No.0 to No.9

Ink xx.x ml

Paper xxxxxx cm

Last Uploaded:

(Not Uploaded)

When this is set to ON, the paper is fed on the platen from the roll paper standby position.

Displays the firmware version. Refer to "Firmware version information" on page 61.

Displays the ink level in the installed ink cartridges.

Displays the waste ink level in the installed maintenance boxes.

 Job No.

Displays the job number that is stored in the printer. The latest job number is 0 (zero).

 The amount of ink consumed

Displays the amount of ink consumed for each job.

 The amount of paper consumed

Displays the total area of paper used for each job.

This function is not supported in some areas or some countries.

Explanation

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Table 1-7. Menu Mode Settings List

Menu Menu Item

Paper Setup

Head Alignment

(shaded one is the default)

Roll Paper Remaining

Cut Sheet Remaining

Paper Type

Custom Paper (1-10)

Paper Thickness

Alignment

Settings

Make settings for the remaining roll paper. [Off] (default) Disables the roll paper remaining amount count function.

Remaining Paper Setup

Roll Paper Length You can make these settings only when Remaining Paper Setup above is set to On.

Roll Length Alert

Sheet Number You can make these settings only when Cut Sheet Remaining is set to On.

Sheet Number Alert

Photo Paper

Proofing Paper

Fine Art Paper

Matte Paper

Plain Paper

Others

Custom Paper

No Paper Selected

Paper No. No.1 to 10

Paper Type Sets thickness of paper to be used.

Paper Thickness

Auto Sets whether to carry out the head alignment adjustment automatically or manually.

Manual

[On] Displays the roll paper remaining amount on the LCD. When you press the [Paper Set] button, a barcode that includes information on the amount of remaining roll paper, the Roll Length Alert, and the Paper Type is printed. When roll paper is replaced with a new one, the printer reads the barcode and automatically applies the read settings for the new roll paper.

The printer sets roll paper length, and the remaining length of roll paper to be alerted when the set amount is reached. The printer displays the roll paper remaining amount and the alert for shortage of the remaining on the LCD.

The printer sets the number of remaining cut sheets, and the number of remaining cut sheets to be alerted when the set number is reached. The printer displays the number of remaining cut sheets and the alert for shortage of the remaining on the LCD.

Sets the paper type loaded on the printer.

You can select a number (between 1 to 10) to register the settings (such as Paper Type, Platen Gap, Thickness Pattern, Paper Feed Adjust, Drying Time, Paper Suction) or to recall these settings you have made. The number you select here is displayed on the LCD panel. For the menu item, see Table 1-8 "Custom Paper Menu List" (p57).

• When Epson paper is used, select the paper type.

• When not Epson paper is selected, enter the thickness of the selected paper.

[Auto] The adjustment is carried out automatically after the adjustment pattern is printed. [Manual] Select this to carry out the adjustment manually (visually check the patterns and enter selected values) after printing the adjustment pattern.

Explanation

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Table 1-7. Menu Mode Settings List

Default

Settings

Hide

Show

Auto

Panel

000.000.000.000 to

255.255.255.255

000.000.000.000 to

255.255.255.255

000.000.000.000 to

255.255.255.255

Off

Explanation

The Network Setup menu items appear on the LCD only when this is set to Show.

Sets whether to set the IP address automatically or manually. When the Panel is selected, the IP, SM, DG Setting menu is enabled to enter the address manually.

Sets the IP address manually.

Sets the subnet mask manually.

Sets the default gateway manually.

Enables or disables the Bonjour.

Enables or disables the WSD.

Displays the status of each item of SpectroProofer, such as the version of SpectroProofer, the product numbers of the white calibration tiles, the temperature of Color Measurement Device (ILS20EP/ILS30EP), ambient air temperature, and the color of the backing, and ILS Calibration Status.

Menu Menu Item

Network Settings

IP Address Setting

Network Setup

SpectroProofer SpectroProofer Status Information

IP,SM,DG Setting

Bonjour

WSD

Init Network Setting Execute Returns the network settings to their default.

(shaded one is the default)

IP Address

Subnet Mask

Gateway

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 Custom Paper Menu

Table 1-8. Custom Paper Menu List

Menu Item

Paper Type

Platen Gap

Thickness Pattern Print Prints a pattern for checking the thickness of the loaded paper.

Paper Feed Adjust A

Paper Feed Adjust B

Drying Time

Paper Suction

Set Roll Paper Tension

Remove Skew

(shaded one is the default)

Settings

Photo Paper

Proofing Paper

Fine Art Paper

Matte Paper

Plain Paper

Others

Narrow

Standard

Wide

Wider

Widest

0.00% Adjusts the paper feed line pitch when banding occurs in the area 1 to 2 cm from the end of paper.

-0.70% to +0.70%

0.00%

-0.70% to +0.70%

0.0 sec

0.0 to 10.0 sec

Standard

-1 to -4

Normal

Extra High

Off

Sets the paper type loaded on the printer.

Adjusts the platen gap (gap between the printhead and paper surface) according to the paper thickness. Standard: use this setting under normal conditions Narrow: select this when using thin paper. Wide, Wider, Widest: select this when smudges or blurring appear due to an excess pressure on the paper.

The larger the value is, the more the possibility to cause white bands on printout image. The smaller the value is, the more the possibility to cause black bands on printout image.

Adjusts the paper feed line pitch when banding occurs in the area 1 to 2 cm from the end of paper.

Sets a time period to pause the carriage movement for drying the printed surface. Depending on paper type and density, drying ink may take longer. Check the result and set longer time period in such case.

Sets the power level of the suction fan.

When using a cloth or thin paper or when winkles appear in the paper during printing, select “High” or “Extra High”.High

Sets whether to perform this operation to reduce the paper skew or not.

Explanation

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 Ink Menu

Table 1-9. Ink Menu List

Menu Item Settings Explanation

Auto Cleaning

C/VM, PK (MK)/LK, O/

Manual Cleaning

Nozzle Check

Change Black Ink --- Changes the type of the black ink.

G, LLK(V)/Y, VLM/LC,

Yes

All Colors, All Colors

(Powerful)

Auto Nozzle Check

Print Check Pattern Prints the nozzle check pattern.

Selects Yes to execute Auto Nozzle Check and head cleaning.

Selects the color lines to be cleaned and the power of cleaning.

Executes Auto Nozzle Check. Displays the result on the control panel.

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 PG Settings List

The table below shows the actual platen gap amount specified by the printer driver or the control panel.

<SC-P5000 Series>

Table 1-10. PG Settings List

Paper Thickness Sensor Panel mm

1.2

1.6

1.2

1.6

2.1

1.2

1.6

2.1

2.6

1.6

2.1

2.6

2.1

2.6

0.4mm or less

Narrow

Standard

Wide

Wider

Widest

--- 2.6

Table 1-10. PG Settings List

Paper Thickness Sensor Panel mm

1.2

Narrow

Standard

0.5mm to 0.8mm

0.9mm to 2.1mm --- 2.6

Wide

Wider

Widest

--- 2.6

1.2

1.6

1.2

1.6

2.1

1.2

1.6

2.1

2.6

1.6

2.1

2.6

2.1

2.6

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Table 1-11. PG Settings List

Paper

Thickness

Sensor

Less than

0.4mm

Paper Thickness

Setting by Driver

No setting

0.0 to 0.8mm

0.9mm to 1.5mm -- -- 2.6

Menu Setting

Narrow

Standard

Wide

Wider

Widest

Media Table or Printer

Driver PG Setting

Narrow 0.8

Standard 0.8

Wide 1.2

Wider 1.6

Narrow 0.8

Standard 1.2

Wide 1.6

Wider 2.1

Narrow 1.2

Standard 1.6

Wide 2.1

Wider 2.6

Narrow 1.6

Standard 2.1

Wide 2.6

Wider 2.6

Narrow 2.1

Standard 2.6

Wide 2.6

Wider 2.6

PG Value (mm)

Paper

Thickness

Sensor

0.5mm to

0.8mm

0.9mm to

2.1mm

Table 1-11. PG Settings List

Paper Thickness

Setting by Driver

No setting

0.0 to 0.8mm

0.9mm to 1.5mm -- -- 2.6

-- -- -- 2.6

Menu Setting

Narrow

Standard

Wide

Wider

Widest

Media Table or Printer

Driver PG Setting

Narrow 1.2

Standard 1.2

Wide 1.2

Wider 1.6

Narrow 1.2

Standard 1.2

Wide 1.6

Wider 2.1

Narrow 1.2

Standard 1.6

Wide 2.1

Wider 2.6

Narrow 1.6

Standard 2.1

Wide 2.6

Wider 2.6

Narrow 2.1

Standard 2.6

Wide 2.6

Wider 2.6

PG Value (mm)

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 Firmware version information

The table below explains the firmware version information printed by selecting the Version in the Printer Status menu.

<Format> M0XXXX,xx.xx,IBCC

Table 1-12. Firmware Version Information

Item Explanation

**0

XXXX Indicates the firmware version installed on the printer.

xx.xx Indicates the network firmware version.

I “A” is indicated for this printer.

B “0” is indicated for this printer.

The code assigned to this printer: M0

“0” (zero) is assigned to a special version of printer.

A hexadecimal number (00H-FFH) appears to indicate the specified custom number that registers a special operation setting. When no custom operation is specified, “00” appears.

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1.5.2 Maintenance Mode

The maintenance mode allows you to change the environmental settings such as language and unit settings to be displayed, or to return all the settings to their default. The user can also access this mode.

HOW TO START & QUIT

1. While holding down the [Pause/Cancel] button, turn the printer on.

2. Turn the printer off to quit the maintenance mode.

MAINTENANCE MODE MENU LIST

 SC-P5000 Series

Menu Item Settings Explanation

CUSTOM 0 to 255 Save the custom setting.

 Epson Stylus Pro 4900/4910

Menu Item

Language

Length Units

Settings

(shaded one is the

default)

Japanese

English

French

Italian

German

Portuguese

Spanish

Dutch

Korean

Chinese

Metric

Feet/Inch

Explanation

Selects the language used for the control panel display.

Selects the unit of length to be used for various length information.

Menu Item

Temperature Units

Auto Cleaning Times

Maintenance Alert

Cut Sheet Remaining

Time To Low Power

Settings

(shaded one is the

default)

°C

Disable

Ink

Maintenance Box

Ink Or Maint Box

Papers

All

Off

5 minutes

15 minutes

60 minutes

120 minutes

180 minutes

Explanation

Selects the unit of temperature displayed on the LCD panel.

Sets the number of cleanings when nozzle clogging is detected at auto nozzle check.

Selects the type whose remaining amount is displayed with the large alert lamp.

Displays Cut Sheet Remaining in Setting menu when setting to On.

Sets the time to turn to the sleep mode automatically.

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Settings

Menu Item

Power Management

Default Panel Execute

Custom 0 to 255 Stores custom settings.

(shaded one is the

default)

Sets whether to enable or disable the Power

Power Off Timer

Time To Off Sets per hour in a range from 1 to 24 hours.

Off Timer after turning to the sleep mode. The default is disabled.

Returns all the settings made by the control panel to their default.

Explanation

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1.5.3 Serviceman Mode

The Serviceman Mode is intended to be used by a service personnel for servicing the printer.

HOW TO START & QUIT

1. Turn the printer on by pressing the [OK], [Paper Feed/Down], and [Menu/Right] buttons together.

2. Turn the printer off to quit the Serviceman Mode.

SERVICEMAN MODE MENU LIST

Menu Explanation

Paper Displays the Paper Thickness Sensor response for adjustment.

Rear AD Adjusts the AD value of the Rear Sensor (PE Sensor).

CR Un Cap Unlocks or re-locks the carriage and uncaps/re-caps the Printhead.

Red

Mecha Adjustment

LCD RGB Check

Blue

Panel Check Checks the operation of the Buttons and the LEDs.

Roll Unit

Roll Support

Sensor Check

ASF Cassette

ASF Paper

Front Cover

Checks the operation of the LCD.Green

Checks the operation of sensors.

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Menu Explanation

H to F Speed

Life

RLS

APG

Cutter

F to H Speed

Page Size

Fan

Life Count

Feed Amount 1

Feed Speed 1

Feed Amount 2

Feed Speed 2

Wait

Fan

GS Change Position 1

GS Change Position 2

Life Count

Wait1

Wait2

Life Count

Wait

Life Count

Length

Return Length

GS Change Position 1

GS Change Position 2

Wait

Life Count

Used only in manufacturing processes. Not used in service operations.

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Menu Explanation

Wait1

Wait2

Wait3

Life Count

Used only in manufacturing processes. Not used in service operations.

Life

Display Count Display Count

PRODUCT DESCRIPTION Control Panel 66

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TROUBLE SHOOTING

CHAPTER

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2.1 Overview

This section explains the basic procedure for troubleshooting problems on the printer quickly and efficiently.

When carrying out the troubleshooting procedures, take a flexible measure following your sales company's policy and considering the troubling situation.

2.1.1 Preliminary Check

Make sure to verify or perform the following basic items whenever servicing the printer.

2.1.1.1 Check for the usage environment

Check the user's usage environment.

 Temperature/humidity of the installation site

(For the guaranteed environment, see P.20.)

 Drivers/RIP that the user uses

 Genuine media or 3rd party's media?

 Genuine ink or 3rd party's ink?

 F/W version (the latest?)

 Check also the following if necessary.

2.1.1.2 Recurrence check of the trouble

Check if the trouble the user claims recurs with the returned printer.

 If RIP was used, check if the trouble recurs when the driver is used.

 If 3rd party's media were used, check if the trouble recurs when the genuine

media is used.

 If 3rd party's ink was used, check if the trouble recurs when the genuine ink is

used.

 If the F/W was not the latest, check if the trouble recurs when the latest F/W is

used.

2.1.1.3 Check for the counter values/history

Download NVRAM and check the following with NVRAM Viewer. (For the check method, see P.340.)

 Counter history of the periodic replacement parts. (if any part's life is near.)

 Printer's operating history (if any cause for the trouble exists)

 Error history (the frequency/history of errors related with the trouble)

2.1.1.4 Test print check

For the trouble related with print quality, carry out “Test Print” and check the current adjustment status. (For the procedure of test print, see P.349.)

Phenomenon Check Item

The installation site inclined?

Any vibrating equipment near the site?

Bad print quality

Missing dots/bad print quality Near a conditioner's ventilation duct?

The user's panel settings

Is the interior dirty?

Clean it if dirty.

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2.1.2 Troubleshooting Procedure

Refer to the following items according to the observed symptom, carry out the corresponding troubleshooting following the procedures described in the next sections.

1. Trouble with a Maintenance Request or Service Call Error. (See P.70, P. 73)

2. Trouble on print quality (See P.99)

3. Trouble on paper feeding (See P.106)

4. When the printer does not operate (See P.110)

5. Trouble on printer operations (See P.112)

6. Trouble on SpectroProofer (See P.114)

7. Trouble on Service Program (See P.118)

2.1.3 Procedure after troubleshooting

2.1.3.1 If the trouble has been successfully solved

 Check if the movement of the covers is normal (without any damage, noises).

If any abnormality is found, lubricate or replace the faulty parts.

 Carry out the cleaning after repair.

 Prepare a report on the repair. (follow your company/local office's policy.)

2.1.3.2 If necessary to escalate the trouble case

Make a report with the following data.

 Backed-up NVRAM data

 For bad print quality: a print sample with the marked symptom and a printed

test pattern.

 For faulty parts: the faulty parts themselves and a photos of the troubling

section.

 Information on the user/the repair listed below

This is a format of the escalation report. At least check out the items on the list and register the case in the escalation system.

 Model name  Serial number  With or without options  Content of the claim from the user  Date of occurrence  Trouble occurrence conditions/recurrence method  What the service person actually observed

(Check items before check, the content of troubleshooting and repair.)

 Date of escalation  Purpose of escalation

(Measures which the user/service person)

 Degree of urgency (S/A/B/C)

S: High (those which may cause a death, ignition, etc.) A: Problems, bugs B: Strong request C: Inquiry

 Deadline for the response  Repair history  Part-replacement history

TROUBLE SHOOTING Overview 69

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2.2 Remedies for Maintenance Requests

This section describes the remedies for maintenance requests. Maintenance requests do not effect the printer’s operation; therefore, you can continue the current printing. When a maintenance request error occurs, the printer displays on the LCD a hexadecimal code of “NNNN” which correspond to the bit numbers assigned to error statuses as shown in the table below.

Table 2-1. About the Maintenance Request NNNN (Bit assignment)

Bit assignment (Binary)

31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0

00000000000000000000000000000010

0000000000000000000000000000

000000000000000000000000000

0000000000000000000000000

000000000000000000000000

000000000000000000000

0000000000000000000

00000000000000000

00000000000000

000000000

00000

000

000000000000000000000000

10000000000000000000000000000

100000000000000000000000000

10000000000000000000000

100000000000000000

100000000000000

1000000000000

10000000000

1000000

10000000

10001000

1000

10000

NNNN

(Hexadecimal)

0000002

00000008

00000010

00000040

00000080

00000400

00001000

00004000 00020000

00400000

04000000

10000000

(e.g.) 0088

(Reserved)

Ink selector life

(Reserved)

Cartridge holder life

(Reserved)

Suction pump life

(Reserved)

CR life (tube life)

(Reserved)

AID error

(Reserved)

Near the end of

Ink selector life

(Reserved)

Date not set

Near the end of

Cartridge Holder like

Ink System life

Near the end of

(Reserved)

AID error

RTC backup

exhaustion

(Reserved)

Description

RTC backup battery

Near the end of CR life

Note "*1":Ex): When “Maintenance Request 0088” is displayed.

As “0088” in hexadecimal means “1000 1000” in binary, you can find out the code is assigned to Bit-3 and Bit-7 referring to the above table. In this case, two errors are occurring simultaneously. (Bit-3: battery exhaustion/ Bit-7: the date and time has not been set.)

"*2":Do not reset the counter without replacing the part. Doing so will result in increasing chance of ink leakage and failure rate. It is not only a quality assurance issue, but

also causes the customer so much trouble.

TROUBLE SHOOTING Remedies for Maintenance Requests 70

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Table 2-2. About the Maintenance Request NNNN (Bit assignment)

NNNN

(Hexadecimal)

0000002

00000008

00000010

00000040

00000080

00000400

00001000

00004000

00020000

00400000

04000000

10000000

(e.g.) 0088

The CR scan pass counter has come near the specified life. (Six million passes = the end of life of the Ink Supply Tube.)

The RTC backup battery on the Main Board reached the end of its life. Replace the battery and set date and time.

(Non-recoverable AID error due to breakdown) See "Remedy for No. 0010/4000 (p. 72)".

The pump counter has come near the specified life. (The end of the IS Unit’s life.) Replace the IS Unit and reset the counter.

The date has not been set. Set date and time.

Operations of the diaphragm in the Cartridge Holder comes near the specified life (The end of the Cartridge Holder's life).

The number of operation counter of the Ink Selector has come near the specified life. Replace the Ink Selector and reset the counter.

(All nozzle clogging error) See "Remedy for No. 0010/4000 (p. 72)".

The Ink Tube has reached the end of its life. Replace the Ink Tube and reset the counter.

The Suction Pump has reached the end of its life. Replace the IS Unit and reset the counter.

The Cartridge Holder has reached the end of its life. Replace the Cartridge Holder and reset the counter.

The Ink Selector has reached the end of its life. Replace the Ink Selector and reset the counter.

The RTC backup battery becomes exhausted and the date has not been set. Carry out the remedy for 0008 and 0080.

Cause Remedy

Replace the following parts and reset the counter of the CR Motor and the FFC, Ink Tubes and CR Pads Counter.

 Ink Tubes  CR Motor  Head FFC  Oil Pad

Check which Cartridge Holder (the left one or the right one) has trouble with the NVRAM Viewer. Replace the Cartridge Holder and reset the counter.

TROUBLE SHOOTING Remedies for Maintenance Requests 71

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

REMEDY FOR NO. 0010/4000

If the Maintenance Request No. 0010 or No. 4000 occurs, take the following measure according to the procedure below.

NOTE : There is a priority for occurrence of No. 0010 and No. 4000. Because No. 0010 has the priority, when both No. 0010 and No. 4000 occur at the same time, No. 4000 is not displayed,

but No. 0010 is displayed only. When the cause of No. 0010 is removed, No. 4000 is displayed then.

Table 2-3. Remedy for Maintenance Request No. 0010/4000

Request No. Description Cause Remedy/Check Point

Check the connection to the AID Board, and correct it if

any failure found.

Check around the Flushing Box, and remove accumulated ink or dust if any. (Through accumulated ink or dust, the

electric current may leak.)

Replace the IS Unit. (See P.266)

Replace the AID Board. (See P.192)

Print the nozzle check pattern to check this. If all the colors have nozzle clogging, replace the Printhead. (See

P.265)

Check the connection to the AID Board, and correct it if

any failure found.

Replace the IS Unit. (See P.266)

0010

4000

Communication with the AID Board is not established. Connection failure of FFC or FFC is broken.

The voltage applied to the Flushing Box does not reach the specified level.

It detects twice in a row that all the nozzles are clogging.

Due to accumulated ink and such around the Flushing Box, the electric current is leaking.

High voltage power module in the AID Board is broken.

Printhead is broken.

Connection failure of AID cable or AID cable is broken.

TROUBLE SHOOTING Remedies for Maintenance Requests 72

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2.3 Remedies for Service Call Error

The following tables explains the Service Call error messages and remedies.

 11XX Series CR error code

Code Error Name Cause Check Item Remedy

Replace the following parts and reset the counter of the CR Motor and the FFC, Ink Tubes and CR Pads Counter.

 Ink Tubes  CR Motor  Head FFC  Oil pad

1. Re-install the CR Encoder. (See

P.197)

2. Clean the CR Scale with ethanol.

3. Replace the CR Scale. (See

P.198)

4. Replace the IS Unit. (See

P.266)

1. Replace the CR Encoder. (See

P.197)

2. Replace the CR Motor. (See

P.195)

3. If the printer does not recover from the error, it may be caused by irregular load of the CR Mechanism. Replace the Printer Mechanism.

1101

1125

1138

CR life error

CR HP detection error

CR Motor over current error

The maintenance counter for the Ink Supply Tube exceeded the threshold value. (CR scan pass counter has reached the specified value (six million passes)).

The CR Unit cannot track the Home position to set the CR origin.

 False origin detection due to paper jam or the like  Misreading of CR Scale  CR Lock is damaged.

1. Connection failure of the CR Motor or the CR Encoder.

2. Detects accumulatively more than the specified number of times that the electric current which flows when driving the motor is irregularly large.

 Irregular load

 CR Encoder failure

 CR Motor failure

---

1. Check if the paper is jammed.

2. Check if the CR Scale is read out properly (See P.198).

 Check if the CR Scale is damaged or contaminated.

3. Check if the CR Lock functions normally. (See P.148)

1. Check the following connection for disconnection and damage.

 CR Encoder to SUB Board (CN102)

 CR Motor to SUB-B Board (CN204)

2. Carry out “Encoder Check” to check if the CR Encoder functions normally. (See P.440)

3. Carry out “Motor Measurement Adjustment (CR Motor)” to check if CR Motor functions normally. (See P.434)

TROUBLE SHOOTING Remedies for Service Call Error 73

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1. Check if the CR Unit is attached correctly.

2. Check if any foreign material exists in CR Unit’s drive section.

3. Check the following connection for disconnection and damage.

 CR Encoder to SUB Board (CN102)

 CR Motor to SUB-B Board (CN204)

4. Carry out “Encoder Check” to check if the CR Encoder functions normally. (See P.440)

5. Carry out “Motor Measurement Adjustment (CR Motor)” to check if the CR Motor functions normally. (See P.434)

Carry out “Encoder Check” to check if the CR Encoder functions normally. (See P.440)

1. Check the following connection and installation direction.

 CR Encoder to SUB Board (CN102)

 CR Motor to SUB-B Board (CN204)

2. Check if the tension of the CR Timing Belt is proper. (See

P.359)

3. Carry out “Encoder Check” to check if the CR Encoder functions normally. (See P.440)

---

1. Carry out “Encoder Check” to check if the CR Encoder functions normally. (See P.440)

2. Carry out “Motor Measurement Adjustment (CR Motor)” to check if the CR Motor functions normally. (See P.434)

1. Re-install the CR Unit. (See

P.195)

2. Replace the CR Encoder. (See

P.197)

3. Replace the CR Motor. (See

P.195)

1. Replace the CR Encoder. (See

P.197)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

1. Adjust the tension of the CR Timing Belt. (See P.359)

2. Replace the CR Encoder. (See

P.197)

Replace the Main Board. (See

P.179)

1. Replace the CR Encoder. (See

P.197)

2. Replace the CR Motor. (See

P.195)

3. Replace the SUB-B Board. (See

P.189)

4. Replace the Main Board. (See

P.179)

113A

113B

113C

113D

113E

CR Motor overload error

CR Motor over speed error

CR Motor reversing error

CR Motor driving time-out error

CR Motor velocity deviation error

The electric current flowing when driving the motor is irregularly large.

 CR Encoder cable is damaged.  CR Motor cable is damaged.  Irregular load  CR Encoder failure  CR Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  CR Encoder failure  SUB Board is damaged.  CR Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of CR Encoder cable is opposite.  The polarity of CR Motor cable is opposite.  Slipping of the teeth of CR Timing Belt  CR Encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  CR Encoder failure  CR Motor failure  SUB Board is damaged.  CR Motor driver failure

TROUBLE SHOOTING Remedies for Service Call Error 74

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

Detects that it is being driven at an irregularly slower speed than the specified value.

 CR Encoder cable is damaged.  CR Motor cable is damaged.  Irregular load  CR Encoder failure  CR Motor failure

113F

CR Motor lock error

 12XX Series paper feed error code

Code Error Name Cause Check Item Remedy

The electric current flowing when driving the motor is irregularly large.

 PF Encoder cable is damaged.  PF Motor cable is damaged.  Irregular load  PF Encoder failure  PF Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 PF irregular load  PF Encoder failure  SUB Board is damaged.  PF Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of PF Encoder cable is opposite.  The polarity of PF Motor cable is opposite.  Slipping of the teeth of PF Timing Belt  PF Encoder failure

122A

122B

122C

PF Motor overload error

PF Motor over speed error

PF Motor reversing error

1. Check the following connection for disconnection and damage.

 CR Encoder to SUB Board (CN102)

 CR Motor to SUB-B Board (CN204)

2. Carry out “Encoder Check” to check if the CR Encoder functions normally. (See P.440)

3. Carry out “Motor Measurement Adjustment (CR Motor)” to check if the CR Motor functions normally. (See P.434)

1. Check the following connection for disconnection and damage.

 PF Encoder to SUB-C Board (CN303)

 PF Motor to SUB-C Board (CN302)

2. Carry out “Encoder Check” to check if the PF Encoder functions normally. (See P.440)

3. Carry out “Motor Measurement Adjustment (PF Motor)” to check if the PF Motor functions normally. (See P.434)

Carry out “Encoder Check” to check if the PF Encoder functions normally. (See P.440)

1. Check the following connection for disconnection and installation direction.

 PF Encoder to SUB-C Board (CN303)

 PF Motor to SUB-C Board (CN302)

2. Check if the tension of the PF Timing Belt is proper. (See

P.406)

3. Carry out “Encoder Check” to check if the PF Encoder functions normally. (See P.440)

1. Replace the CR Encoder. (See

P.197)

2. Replace the CR Motor. (See

P.195)

1. Replace the PF Encoder. (See

P.211)

2. Replace the PF Motor. (See

P.210)

3. If the printer does not recover from the error, it may be caused by irregular load of the PF Mechanism. Replace the Printer Mechanism.

1. Replace the PF Encoder. (See

P.211)

2. Replace the SUB-C Board. (See

P.190)

3. Replace the Main Board. (See

P.179)

1. Adjust the tension of the PF Timing Belt. (See P.406)

2. Replace the PF Encoder. (See

P.211)

TROUBLE SHOOTING Remedies for Service Call Error 75

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

122D

122E

122F

PF Motor driving time-out error

PF Motor velocity deviation error

PF Motor lock error

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  PF Encoder failure  PF Motor failure  SUB Board is damaged.  PF Motor driver failure

1. The PF Motor or the PF Encoder is not connected correctly.

2. Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load

 PF Encoder failure

 PF Motor failure

---

1. Carry out “Encoder Check” to check if the PF Encoder functions normally. (See P.440)

2. Carry out “Motor Measurement Adjustment (PF Motor)” to check if the PF Motor functions normally. (See P.434)

1. Check the following connection for disconnection and damage.

 PF Encoder to SUB-C Board (CN303)

 PF Motor to SUB-C Board (CN302)

2. Carry out “Encoder Check” to check if the PF Encoder functions normally. (See P.440)

3. Carry out “Motor Measurement Adjustment (PF Motor)” to check if the PF Motor functions normally. (See P.434)

Replace the Main Board. (See

P.179)

1. Replace the PF Encoder. (See

P.211)

2. Replace the PF Motor. (See

P.210)

3. Replace the SUB-C Board. (See

P.190)

4. Replace the Main Board. (See

P.179)

1. Replace the PF Encoder. (See

P.211)

2. Replace the PF Motor. (See

P.210)

 13XX Series head driver error code

Code Error Name Cause Check Item Remedy

131B

Head driver (transmission gate) overheat error

The temperature of the Head driver rises, and reaches the specified level.

1. Turn the power off and then on again to check if the printer recovers from the error.

2. Check the connection of the Head FFC.

 Any slant connection or a similar abnormality?

1. Replace the Head FFC. (See

P.282)

2. Replace the Printhead. (See

P.265)

TROUBLE SHOOTING Remedies for Service Call Error 76

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 14XX Series IS unit error code

Code Error Name Cause Check Item Remedy

1412

141A

141B

141C

141D

141E

IS Motor life error

IS Motor overload error

IS Motor over speed error

IS Motor reversing error

IS Motor driving time-out error

IS Motor velocity deviation error

The number of pump operation counter of the IS Unit reached the specified upper limit.

The electric current flowing when driving the motor is irregularly large.

 IS Motor Assy cable is damaged.  Irregular load  IS Motor Assy encoder failure  IS Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  IS Motor Assy encoder failure  SUB Board is damaged.  IS Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of IS Motor Assy cable is opposite.  IS Motor Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  IS Motor Assy encoder failure  IS Motor failure  SUB Board is damaged.  IS Motor driver failure

---

1. Check the following connection for disconnection and damage.

 IS Motor Assy to SUB-B Board (CN228, CN229)

2. Carry out “Encoder Check” to check if the IS Motor Assy encoder functions normally. (See P.440)

3. Carry out “Motor Measurement Adjustment (IS Motor Assy)” to check if the IS Motor functions normally. (See

P.434)

Carry out “Encoder Check” to check if the IS Motor Assy encoder functions normally. (See P.440)

1. Check the following connection and installation direction.

 IS Motor Assy to SUB-B Board (CN228, CN229)

2. Carry out “Encoder Check” to check if the IS Motor Assy encoder functions normally. (See P.440)

---

1. Carry out “Encoder Check” to check if the IS Motor Assy encoder functions normally. (See P.440)

2. Carry out “Motor Measurement Adjustment (IS Motor)” to check if the IS Motor functions normally. (See P.434)

Replace the IS Unit. (See P.266)

1. Replace the IS Unit. (See

P.266)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the IS Unit. (See P.266)

Replace the Main Board. (See

P.179)

1. Replace the IS Unit. (See

P.266)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

TROUBLE SHOOTING Remedies for Service Call Error 77

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1. Check the following connection for disconnection and damage.

 IS Motor Assy to SUB-B Board (CN228, CN229)

2. Carry out “Encoder Check” to check if the IS Motor Assy encoder functions normally. (See P.440)

3. Carry out “Motor Measurement Adjustment (IS Motor)” to check if the IS Motor functions normally. (See P.434)

---

Using NVRAM Viewer, check which Cartridge Holder (the left one or the right one) has reached the end of the specified life. (See P.340)

1. Check the connection between the Wiper and the Cap Sensor (CN231), and conduct “Sensor Check” for function check (See P.435).

2. Check the connection of IS Unit HP Sensor (CN230), and conduct “Sensor Check” for function check (See P.435).

Discharge ink, and carry out “Ink Selector Movement Check” for function check (See P.370).

---

1. Check the following connection for disconnection and damage.

 Ink Selector Motor to SUB Board (CN105)

 Ink Selector Sensor to SUB Board (CN106)

 SUB Board to Main Board (CN100)

2. Discharge ink, and carry out “Ink Selector Movement Check” for function check (See P.399).

---

Replace the IS Unit. (See P.266)

Replace the Ink Selector Assy.

(See P.262)

Replace the Cartridge Holder.

(See P.272) (See P.275)

1. Replace the Wiper and Cap Sensor.

2. Replace the IS Unit HP Sensor.

3. Replace the IS Unit. (See

P.266)

Replace the Ink Selector Assy.

(See P.262)

Replace the Ink Selector Assy.

(See P.262)

Replace the Ink Selector Assy.

(See P.262)

Replace the Main Board. (See

P.179)

141F

1431

1432

1433

1494

1496

1497

149D

IS Motor lock error

Ink Selector life error

Cartridge Holder life error

IS Unit position sensor error

Ink Selector error

Ink Selector Sensor error detection

Ink Selector Switching time-out error

Ink Selector driving time-out error

1. Connection failure of the IS Motor Assy.

2. Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load

 IS Motor Assy encoder failure

 IS Motor failure

The number of operation counter of the Ink Selector has reached the specified life. (10,000 times)

Operations of the diaphragm in the Cartridge Holder exceeded the specified value.

Positions of the ink system components do not match with the sensor condition.

 Connection failure of the sensor  Sensor failure  IS Unit failure

Ink select operation failed.

 Ink Selector’s load is abnormal.  Ink Selector Sensor failure  Ink Selector Motor failure

Ink select operation failed.

 Ink Selector Sensor failure

1. The Ink Selector Motor or the Ink Selector Sensor is not connected correctly.

2. Connection between the SUB Board and the Main Board has an abnormality.

3. Ink selection is not completed after the specified time has passed.

 Ink Selector Motor failure

 Ink Selector Sensor failure

Detects that the driving period is irregularly long.

 Ink Selector irregular load  Firmware becomes out of control.

TROUBLE SHOOTING Remedies for Service Call Error 78

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 150X Series PG unit error code

Code Error Name Cause Check Item Remedy

1. Connection failure of the APG Sensor.

2. When PG is being adjusted, the APG Sensor cannot detect its origin.

150C

PG origin detection error

 APG Sensor failure

 APG Motor failure

3. Carriage is not moved to the PG adjustment position.

 FFC connection failure

 151X Series APG unit error code

Code Error Name Cause Check Item Remedy

1. Connection failure of the APG Motor.

2. The electric current flowing when driving the motor is irregularly large.

 APG Motor Assy cable is damaged.

 Irregular load

 APG Motor Assy encoder failure

 APG Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  APG Motor Assy encoder failure  SUB Board is damaged.  APG Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of APG Motor Assy cable is opposite.  APG Motor Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

151A

151B

151C

151D

APG Motor overload error

APG Motor over speed error

APG Motor reversing error

APG Motor driving time-out error

1. Check the connection of the APG Sensor (CN104) for disconnection and damage.

2. Run “FFC Position Check” to check the attachment status of FFC, tubes, and clamps.(See P.356)

Check the connection of the APG Motor Assy (CN207, CN206) for disconnection and damage.

---

Check the connection of the APG Motor Assy (CN207, CN206) for disconnection and damage.

---

1. Replace the APG Sensor. (See

P.207)

2. Replace the APG Motor Assy.

(See P.206)

Replace the APG Motor Assy.

(See P.206)

1. Replace the APG Motor Assy.

(See P.206)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the APG Motor Assy.

(See P.206)

Replace the Main Board. (See

P.179)

TROUBLE SHOOTING Remedies for Service Call Error 79

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SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

151E

APG Motor velocity deviation error

 Irregular load  APG Motor Assy encoder failure  APG Motor failure  SUB Board is damaged.  APG Motor driver failure

---

1. Connection failure of the APG Motor Assy.

2. Detects that it is being driven at an irregularly slower speed

151F

APG Motor lock error

than the specified value.

 Irregular load

 APG Motor Assy encoder failure

 APG Motor failure

Check the connection of the APG Motor Assy (CN207, CN206) for disconnection and damage.

 152X Series ROLL unit error code

Code Error Name Cause Check Item Remedy

1. Detects an irregular load of the Roll Feeding Motor.

 Roll Lock Sensor failure

1520

1521

1522

1523

Roll Feeding Motor lock retry error

Roll Lock Sensor detection error

Roll Feeding Sensor detection error

Roll Sensor error

 Roll Feeding Motor failure

2. Detects the velocity deviation error of the Roll Feeding Motor.

 Roll Feeding Motor Assy encoder failure

 SUB Board is damaged.

 Roll Feeding Motor driver failure

1. Connection failure of the Roll Lock Sensor.

2. Cannot detect Roll lock operation.

 Roll Lock Sensor failure

 Roll Feeding Motor failure

1. Connection failure of the Roll Feeding Sensor.

2. Roll Feeding Sensor does not detect the end of paper.

 Roll Feeding Sensor failure

 Roll Feeding Motor failure

Cannot detect the end of the roll paper if it is fed.

 Connection failure of the Roll Sensor.  Roll Sensor failure

1. Check if the Spindle is correctly attached to the printer.

2. Carry out “Sensor Check” to check if the Roll Lock Sensor functions normally. (See P.435)

1. Check the connection of the Roll Lock Sensor (CN607) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Roll Lock Sensor functions normally. (See P.435)

1. Check the connection of the Roll Feeding Sensor (CN606) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Roll Feeding Sensor functions normally. (See P.435)

1. Check the connection of the Roll Sensor (CN605) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Roll Sensor functions normally. (See P.435)

1. Replace the APG Motor Assy.

(See P.206)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the APG Motor Assy.

(See P.206)

1. Replace the Roll Lock Sensor.

(See P.248)

2. Replace the Roll Feeding Motor Assy. (See P.251)

3. Replace the SUB-D Board. (See

P.191)

4. Replace the Main Board. (See

P.179)

1. Replace the Roll Lock Sensor.

(See P.248)

2. Replace the Roll Feeding Motor Assy. (See P.251)

1. Replace the Roll Feeding Sensor. (See P.253)

2. Replace the Roll Feeding Motor Assy. (See P.251)

Replace the Roll Sensor.

TROUBLE SHOOTING Remedies for Service Call Error 80

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

152A

152B

152C

152D

152E

152F

Roll Feeding Motor overload error

Roll Feeding Motor over speed error

Roll Feeding Motor reversing error

Roll Feeding Motor driving time-out error

Roll Feeding Motor velocity deviation error

Roll Feeding Motor lock error

The electric current flowing when driving the motor is irregularly large.

 Roll Feeding Motor Assy cable is damaged.  Irregular load  Roll Feeding Motor Assy encoder failure  Roll Feeding Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  Roll Feeding Motor Assy encoder failure  SUB Board is damaged.  Roll Feeding Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of Roll Feeding Motor Assy cable is opposite.  Roll Feeding Motor Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  Roll Feeding Motor Assy encoder failure  Roll Feeding Motor failure  SUB Board is damaged.  Roll Feeding Motor driver failure

1. Connection failure of the Roll Feeding Motor Assy.

2. Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load

 Roll Feeding Motor Assy encoder failure

 Roll Feeding Motor failure

1. Check if the Spindle is correctly attached to the printer.

2. Check the connection of the Roll Feeding Motor Assy (CN601, CN602) for disconnection and damage.

3. Carry out “Encoder Check” to check if the Roll Feeding Motor Assy encoder functions normally. (See P.440)

1. Check if the Spindle is correctly attached to the printer.

2. Carry out “Encoder Check” to check if the Roll Feeding Motor Assy encoder functions normally. (See P.440)

1. Check if the Spindle is correctly attached to the printer.

2. Check the connection of the Roll Feeding Motor Assy (CN601, CN602) for disconnection and wrong installation.

3. Carry out “Encoder Check” to check if the Roll Feeding Motor Assy encoder functions normally. (See P.440)

Check if the Spindle is correctly attached to the printer.

1. Check if the Spindle is correctly attached to the printer.

2. Carry out “Encoder Check” to check if the Roll Feeding Motor Assy encoder functions normally. (See P.440)

1. Check if the Spindle is correctly attached to the printer.

2. Check the connection of the Roll Feeding Motor Assy (CN601, CN602) for disconnection and damage.

3. Carry out “Encoder check” to check if the Roll Feeding Motor Assy encoder functions normally. (See P.440)

1. Replace the Roll Feeding Motor Assy. (See P.251)

2. Replace the Roll Lock Sensor.(See P.248)

1. Replace the Roll Feeding Motor Assy. (See P.251)

2. Replace the SUB-D Board. (See

P.191)

3. Replace the Main Board. (See

P.179)

4. Replace the Roll Lock Sensor.(See P.248)

1. Replace the Roll Feeding Motor Assy. (See P.251)

2. Replace the Roll Lock Sensor.(See P.248)

1. Replace the Main Board. (See

P.179)

2. Replace the Roll Lock Sensor.(See P.248)

1. Replace the Roll Feeding Motor Assy. (See P.251)

2. Replace the SUB-D Board. (See

P.191)

3. Replace the Main Board. (See

P.179)

4. Replace the Roll Lock Sensor.(See P.248)

1. Replace the Roll Feeding Motor Assy. (See P.251)

2. Replace the Roll Lock Sensor.(See P.248)

TROUBLE SHOOTING Remedies for Service Call Error 81

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 153X Series release motor error code

Code Error Name Cause Check Item Remedy

1530

1531

153A

153B

153C

153D

Release sensor HP detection error

Release Sensor error

Release Motor overload error

Release Motor over speed error

Release Motor reversing error

Release Motor driving time-out error

When detecting the origin of the driven roller (to reset the driven roller), the status of the Release Sensor and the current roller position do not match.

 Release Sensor failure  Release Motor failure

1. Connection failure of the Release Sensor.

2. Cannot detect the switching operation status of the driven roller.

 Release Sensor failure

 Release Motor failure

The electric current flowing when driving the motor is irregularly large.

 Release Motor Assy cable is damaged.  Irregular load  Release Motor Assy encoder failure  Release Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  Release Motor Assy encoder failure  SUB Board is damaged.  Release Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of Release Motor Assy cable is opposite.  Release Motor Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

1. Check the connection of the Release Sensor (CN307) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Release Sensor functions normally. (See P.435)

1. Check the connection of the Release Sensor (CN307) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Release Sensor functions normally. (See P.435)

1. Check the connection of the Release Motor Assy (CN305, CN306) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Release Motor Assy encoder functions normally. (See P.440)

Carry out “Encoder Check” to check if the Release Motor Assy encoder functions normally. (See P.440)

1. Check the connection of Release Motor Assy (CN305, CN306) for disconnection and wrong installation.

2. Carry out “Encoder Check” to check if the Release Motor Assy encoder functions normally. (See P.440)

---

1. Replace the Release Sensor.

(See P.226)

2. Replace the Release Motor Assy. (See P.225)

1. Replace the Release Sensor.

(See P.226)

2. Replace the Release Motor Assy. (See P.225)

Replace the Release Motor Assy.

(See P.225)

1. Replace the Release Motor Assy. (See P.225)

2. Replace the SUB-C Board. (See

P.190)

3. Replace the Main Board. (See

P.179)

Replace the Release Motor Assy.

(See P.225)

Replace the Main Board. (See

P.179)

TROUBLE SHOOTING Remedies for Service Call Error 82

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1. Connection failure of the Release Sensor.

2. Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

153E

Release Motor velocity deviation error

 Irregular load

 Release Motor Assy encoder failure

 Release Motor failure

 SUB Board is damaged.

 Release Motor driver failure

1. Connection failure of the Release Motor.

2. Connection failure of the Release Encoder.

3. Connection between the SUB-C Board and the Main Board has an abnormality.

4. Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load

 Release Encoder failure

 Release Motor failure

153F

Release Motor lock error

 154X Series cutter unit error code

1. Check the connection of the Release Sensor (CN307) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Release Motor Assy encoder functions normally. (See P.440)

1. Check the connection of the Release Motor (CN305) for disconnection and damage.

2. Check the connection of the Release Encoder (CN306) for disconnection and damage.

3. Check the connection between the SUB-C Board and Main Board for disconnection and damage (CN301).

4. Carry out “Encoder Check” to check if the Release Motor Assy encoder functions normally. (See P.440)

1. Replace the Release Motor Assy. (See P.225)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the Release Motor Assy.

(See P.225)

Code Error Name Cause Check Item Remedy

1. Check if the paper is jammed around the Cutter Unit.

2. Check the connection of the Cutter HP Sensor (CN315) for disconnection and damage.

3. Carry out “Sensor Check” to check if the Cutter HP Sensor functions normally. (See P.435)

1. Check if the tension of the Cutter Timing Belt is proper.

(See P.421)

2. Carry out “Sensor Check” to check if Cutter HP Sensor functions normally. (See P.435)

1. Replace the Cutter HP Sensor.

(See P.304)

2. Replace the Cutter Motor Assy.

(See P.258)

Replace the Cutter HP Sensor.

(See P.304)

1540

1541

Cutter HP Sensor detection error

Cutter return error

The home position of the Cutter is not detected.

 Operation failure due to paper jam  Cutter HP Sensor failure  Cutter Motor Assy failure

The Cutter cannot return to its home position.

 Slipping of the teeth of the Cutter Timing Belt.  Cutter HP Sensor failure

1. Connection between the SUB-B Board and the Main Board

1. Check the connection between the SUB-B Board and Main Board for disconnection and damage (CN201).

2. Check the connection of the Cutter Motor Assy (CN222, CN223) for disconnection and damage.

3. Carry out “Encoder Check” to check if the Cutter Motor Assy encoder functions normally. (See P.440)

Replace the Cutter Motor Assy.

(See P.258)

1549

Cutter Motor disconnection error

has an abnormality.

2. The Cutter Unit operation is not detected.

 Irregular load

 Cutter Motor Assy cable is damaged.

 Cutter Motor Assy encoder failure

 Cutter Motor Assy failure

TROUBLE SHOOTING Remedies for Service Call Error 83

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

154A

154B

154C

154D

154E

154F

Cutter Motor overload error

Cutter Motor over speed error

Cutter Motor reversing error

Cutter Motor driving time-out error

Cutter Motor velocity deviation error

Cutter Motor lock error

1. Connection failure of the Cutter HP Sensor.

2. The electric current flowing when driving the motor is irregularly large.

 Irregular load

 Cutter Motor Assy cable is damaged.

 Cutter Motor Assy encoder failure

 Cutter Motor Assy failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  Slipping of the teeth of the Cutter Timing Belt.  Cutter Motor Assy encoder failure  SUB Board is damaged.  Cutter Motor Assy driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of Cutter Motor Assy cable is opposite.  Cutter Motor Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  Slipping of the teeth of the Cutter Timing Belt.  Cutter Motor Assy encoder failure  SUB Board is damaged.  Cutter Motor Assy driver failure

1. Connection failure of the Cutter Motor Assy.

2. Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load

 Cutter Motor Assy encoder failure

 Cutter Motor Assy failure

1. Check the connection of the Cutter HP Sensor (CN315) for disconnection and damage.

2. Check if any abnormal load is applied to the cutter mechanism.

3. Carry out “Encoder Check” to check if the Cutter Motor Assy encoder functions normally. (See P.440)

1. Check if the tension of the Cutter Timing Belt is proper.

(See P.421)

2. Carry out “Encoder Check” to check if the Cutter Motor Assy encoder functions normally. (See P.440)

1. Check the connection of the Cutter Motor Assy (CN222, CN223) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Cutter Motor Assy encoder functions normally. (See P.440)

---

1. Check if the tension of the Cutter Timing Belt is proper.

(See P.421)

2. Carry out “Encoder Check” to check if the Cutter Motor Assy encoder functions normally. (See P.440)

1. Check the connection of the Cutter Motor Assy (CN222, CN223) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Cutter Motor Assy encoder functions normally. (See P.440)

Replace the Cutter Motor Assy.

(See P.258)

1. Replace the Cutter Motor Assy.

(See P.258)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the Cutter Motor Assy.

(See P.258)

Replace the Main Board. (See

P.179)

1. Replace the Cutter Motor Assy.

(See P.258)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the Cutter Motor Assy.

(See P.258)

TROUBLE SHOOTING Remedies for Service Call Error 84

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 155X Series paper thickness sensor/DCP motor error code

Code Error Name Cause Check Item Remedy

1. Check if the Paper Thickness Sensor is secured firmly.(See

P.223)

2. Check if the cable of the Paper Thickness Sensor is routed correctly and secured with hooks. (See P.223)

3. Carry out “Sensor Check” to check if the Paper Thickness Sensor functions normally. (See P.435)

1. Check the connection of the Decompression Pump (CN232, CN233) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Decompression Pump encoder functions normally. (See P.440)

Carry out “Encoder Check” to check if the Decompression Pump encoder functions normally. (See P.440)

1. Check the connection of the Decompression Pump Assy (CN232, CN233) for disconnection and wrong installation.

2. Carry out “Encoder Check” to check if the Decompression Pump encoder functions normally. (See P.440)

---

Carry out “Encoder Check” to check if the Decompression Pump encoder functions normally. (See P.440)

Replace the Paper Thickness Sensor. (See P.223)

Replace the Decompression Pump. (See P.287)

1. Replace the Decompression Pump. (See P.287)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the Decompression Pump. (See P.287)

Replace the Main Board. (See

P.179)

1. Replace the Decompression Pump. (See P.287)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

1551

155A

155B

155C

155D

155E

Paper Thickness Sensor error

DCP Motor overload error

DCP Motor over speed error

DCP Motor reversing error

DCP Motor driving time-out error

DCP Motor velocity deviation error

1. During detection of paper thickness, the thickness cannot be determined because the sensor is not stable due to vibration or the like.

2. The Paper Thickness Sensor is damaged and cannot detect the paper thickness correctly.

The electric current flowing when driving the motor is irregularly large.

 Decompression Pump cable is damaged.  Irregular load  Decompression Pump encoder failure  Decompression Pump failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  Decompression Pump encoder failure  SUB Board is damaged.  Decompression Pump driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of Decompression Pump Assy cable is

opposite.

 Decompression Pump Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  Decompression Pump Assy encoder failure  Decompression Pump failure  SUB Board is damaged.  Decompression Pump driver failure

TROUBLE SHOOTING Remedies for Service Call Error 85

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1. Connection failure of the Decompression Pump Assy.

2. Detects that it is being driven at an irregularly slower speed

155F

DCP Motor lock error

than the specified value.

 Irregular load

 Decompression Pump Assy encoder failure

 Decompression Pump failure

 156X Series ASF motor error code

Code Error Name Cause Check Item Remedy

1561

1562

156A

156B

Paper thickness at power-on error

ASF Motor abnormal load detection error

ASF Motor overload error

ASF Motor over speed error

At power-on, the paper thickness sensor detects more than 2.2 mm paper thickness.

When driving the ASF motor, the electric current to drive the motor exceeded the threshold value continuously more than specified times.

 Paper feed error at the ASF  Connection between the ASF Motor and the SUB-C Board

has an abnormality.

 ASF Motor Assy encoder failure  ASF Motor failure

The electric current flowing when driving the motor is irregularly large.

 Irregular load  ASF Motor Assy cable is damaged.  ASF Motor Assy encoder failure  ASF Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  ASF Motor Assy encoder failure  SUB Board is damaged.  ASF Motor driver failure

1. Check the connection of the Decompression Pump (CN232, CN233) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Decompression Pump encoder functions normally. (See P.440)

1. Check if the paper with the thickness more than 2.2 mm is loaded.

2. Carry out “Sensor Check” to check if the Paper Thickness Sensor functions normally. (See P.435)

3. Check and adjust the position of Paper Thickness Sensor

(See P.409).

1. Check if the paper is correctly loaded into the ASF Cassette.

2. Check the connection of the ASF Motor Assy (CN311, CN312) for disconnection and damage.

3. Carry out “Encoder Check” to check if the ASF Motor Assy encoder functions normally. (See P.440)

1. Check the connection of the ASF Motor Assy (CN311, CN312) for disconnection and damage.

2. Carry out “Encoder Check” to check if the ASF Motor Assy encoder functions normally. (See P.440)

Carry out “Encoder Check” to check if the ASF Motor Assy encoder functions normally. (See P.440)

Replace the Decompression Pump. (See P.287)

Replace the Paper Thickness Sensor. (See P.223)

Replace the ASF Motor Assy.

(See P.230)

Replace the ASF Motor Assy.

(See P.230)

1. Replace the ASF Motor Assy.

(See P.230)

2. Replace the SUB-C Board. (See

P.190)

3. Replace the Main Board. (See

P.179)

TROUBLE SHOOTING Remedies for Service Call Error 86

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

156C

156D

156E

156F

ASF Motor reversing error

ASF Motor driving time-out error

ASF Motor velocity deviation error

ASF Motor lock error

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of ASF Motor Assy cable is opposite.  ASF Motor Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  ASF Motor Assy encoder failure  ASF Motor failure  SUB Board is damaged.  ASF Motor driver failure

Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load  ASF Motor Assy encoder failure  ASF Motor failure

1. Check the connection of the ASF Motor Assy (CN311, CN312) for disconnection and wrong installation.

2. Carry out “Encoder Check” to check if the ASF Motor Assy encoder functions normally. (See P.440)

---

Carry out “Encoder Check” to check if the ASF Motor Assy encoder functions normally. (See P.440)

Replace the ASF Motor Assy.

(See P.230)

Replace the Main Board. (See

P.179)

1. Replace the ASF Motor Assy.

(See P.230)

2. Replace the SUB-C Board. (See

P.190)

3. Replace the Main Board. (See

P.179)

Replace the ASF Motor Assy.

(See P.230)

 157X Series ASF unit error code

Code Error Name Cause Check Item Remedy

1571

1572

1573

ASF Retard Roller Sensor operation error

ASF Pickup Roller operation error

ASF Assist Roller operation error

ASF Retard Roller is not operating.

 Connection failure of the Retard Roller Sensor.  Retard Roller Sensor failure  ASF Sub Motor failure

ASF Pickup Roller is not operating.

 Connection failure of the Pickup Unit Sensor.  Pickup Unit Sensor failure  ASF Sub Motor failure

ASF Assist Roller is not operating.

 Connection failure of the Assist Roller Sensor.  Assist Roller Sensor failure  ASF Sub Motor failure

1. Check the connection of the Retard Roller Sensor (CN216) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Retard Roller Sensor functions normally. (See P.435)

1. Check the connection of the Pickup Unit Sensor (CN215) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Pickup Unit Sensor functions normally. (See P.435)

1. Check the connection of the Assist Roller Sensor (CN217) for disconnection and damage.

2. Carry out “Sensor Check” to check if the Assist Roller Sensor functions normally. (See P.435)

1. Replace the Retard Roller Sensor. (See P.236)

2. Replace the ASF Sub Motor Assy. (See P.231)

1. Replace the Pickup Unit Sensor. (See P.236)

2. Replace the ASF Sub Motor Assy. (See P.231).

1. Replace the Assist Roller Sensor. (See P.236)

2. Replace the ASF Sub Motor Assy. (See P.231)

TROUBLE SHOOTING Remedies for Service Call Error 87

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

The electric current flowing when driving the motor is

157A

157B

157C

157D

157E

157F

ASF Sub Motor overload error

ASF Sub Motor over speed error

ASF Sub Motor reversing error

ASF Sub Motor driving time-out error

ASF Sub Motor velocity deviation error

ASF Sub Motor lock error

irregularly large.

 Irregular load  ASF Sub Motor Assy cable is damaged.  ASF Sub Motor Assy encoder failure  ASF Sub Motor failure

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  ASF Sub Motor Assy encoder failure  ASF Sub Motor failure  SUB Board is damaged.  ASF Sub Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of ASF Sub Motor Assy cable is opposite.  ASF Sub Motor Assy encoder failure

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  ASF Sub Motor Assy encoder failure  ASF Sub Motor failure  SUB Board is damaged.  ASF Sub Motor driver failure

1. Connection failure of the ASF Sub Motor Assy.

2. Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load

 ASF Sub Motor Assy encoder failure

 ASF Sub Motor failure

1. Check the connection of the ASF Sub Motor Assy (CN213, CN214) for disconnection and damage.

2. Carry out “Encoder Check” to check if the ASF Sub Motor Assy encoder functions normally. (See P.440)

Carry out “Encoder Check” to check if the ASF Sub Motor Assy encoder functions normally. (See P.440)

1. Check the connection of the ASF Sub Motor Assy (CN213, CN214) for disconnection and wrong installation.

2. Carry out “Encoder Check” to check if the ASF Sub Motor Assy encoder functions normally. (See P.440)

---

Carry out “Encoder Check” to check if the ASF Sub Motor Assy encoder functions normally. (See P.440)

1. Check the connection of the ASF Sub Motor Assy (CN213, CN214) for disconnection and damage.

2. Carry out “Encoder Check” to check if the ASF Sub Motor Assy encoder functions normally. (See P.440)

Replace the ASF Sub Motor Assy.

(See P.231)

1. Replace the ASF Sub Motor Assy. (See P.231)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the ASF Sub Motor Assy.

(See P.231)

Replace the Main Board. (See

P.179)

1. Replace the ASF Sub Motor Assy. (See P.231)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the ASF Sub Motor Assy.

(See P.231)

TROUBLE SHOOTING Remedies for Service Call Error 88

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 158X Series edge release assy error code

Code Error Name Cause Check Item Remedy

1581

1582

158A

158B

158C

Paper eject position error

ASF Edge Guide open/close error

EG Motor overload error

EG Motor over speed error

EG Motor reversing error

When paper eject position is shifting, it cannot be shifted properly or this operation itself cannot be detected (Release => low load star wheels => high load star wheels).

 Foreign object is stuck.  Connection error of the Eject Star Wheels Position Sensor  Eject Star Wheels Position Sensor failure  Edge Release Assy encoder failure  Edge Release Assy failure

ASF Edge Guide is not operating. The operation of the ASF Edge Guide is not detected.

 Connection failure of the EG Sensor.  EG Sensor failure  Edge Release Assy encoder failure  Edge Release Assy failure

The electric current flowing when driving the motor is irregularly large.

 Irregular load  Edge Release Assy cable is damaged.  Edge Release Assy encoder failure  Edge Release Assy failure

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  Edge Release Assy encoder failure  Edge Release Assy failure  SUB Board is damaged.  Edge Release Assy driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of Edge Release Assy cable is opposite.  Edge Release Assy encoder failure

1. Check if any foreign object is stuck in the paper eject mechanism.

2. Check the connection of the Eject Star Wheels Position Sensor (CN235) for disconnection and damage.

3. Carry out “Sensor Check” to check if the Eject Star Wheels Position Sensor functions normally. (See P.435)

4. Carry out “Encoder Check” to check if the Edge Release Assy encoder functions normally. (See P.440)

1. Check the connection of the EG Sensor (CN220) for disconnection and damage.

2. Check the connection of the Edge Release Assy (CN218, CN219) for disconnection and damage.

3. Carry out “Sensor Check” to check if the Edge Sensor functions normally. (See P.435)

4. Carry out “Encoder Check” to check if the Edge Release Assy encoder functions normally. (See P.440)

1. Check the connection of the Edge Release Assy (CN218, CN219) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Edge Release Assy encoder functions normally. (See P.440)

Carry out “Encoder Check” to check if the Edge Release Assy encoder functions normally. (See P.440)

1. Check the connection of the Edge Release Assy (CN218, CN219) for disconnection and wrong installation.

2. Carry out “Encoder Check” to check if the Edge Release Assy encoder functions normally. (See P.440)

1. Replace the Eject Star Wheels Position Sensor.

2. Replace the Edge Release Assy.

(See P.227)

1. Replace the Edge Sensor. (See

P.229)

2. Replace the Edge Release Assy.

(See P.227)

Replace the Edge Release Assy.

(See P.227)

1. Replace the Edge Release Assy.

(See P.227)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the Edge Release Assy.

(See P.227)

TROUBLE SHOOTING Remedies for Service Call Error 89

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

158D

EG Motor driving time-out error

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

158E

EG Motor velocity deviation error

 Irregular load  Edge Release Assy encoder failure  Edge Release Assy failure  SUB Board is damaged.  Edge Release Assy driver failure

1. Connection failure of the Edge Release Assy.

2. Detects that it is being driven at an irregularly slower speed

158F

EG Motor lock error

than the specified value.

 Irregular load

 Edge Release Assy encoder failure

 Edge Release Assy failure

 159X Series ATC motor error code

---

Carry out “Encoder Check” to check if the Edge Release Assy encoder functions normally. (See P.440)

1. Check the connection of the Edge Release Assy (CN218, CN219) for disconnection and damage.

2. Carry out “Encoder Check” to check if the Edge Release Assy encoder functions normally. (See P.440)

Replace the Main Board. (See

P.179)

1. Replace the Edge Release Assy.

(See P.227)

2. Replace the SUB-B Board. (See

P.189)

3. Replace the Main Board. (See

P.179)

Replace the Edge Release Assy.

(See P.227)

Code Error Name Cause Check Item Remedy

159A

159B

159C

ATC Motor overload error

ATC Motor over speed error

ATC Motor reversing error

The electric current flowing when driving the motor is irregularly large.

 Irregular load  ATC Motor Assy cable is damaged.  ATC Motor Assy encoder failure  ATC Motor failure

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  ATC Motor Assy encoder failure  ATC Motor failure  SUB Board is damaged.  ATC Motor driver failure

Detects accumulatively more than the specified number of times that it is being driven in the opposite direction to the specified driving direction.

 The polarity of ATC Motor Assy cable is opposite.  ATC Motor Assy encoder failure

1. Check if the Spindle is correctly attached to the printer.

2. Check the connection of the ATC Motor Assy (CN603, CN604) for disconnection and damage.

3. Carry out “Encoder Check” to check if the ATC Motor Assy encoder functions normally. (See P.440)

1. Check if the Spindle is correctly attached to the printer.

2. Carry out “Encoder Check” to check if the ATC Motor Assy encoder functions normally. (See P.440)

1. Check if the Spindle is correctly attached to the printer.

2. Check the connection of the ATC Motor Assy (CN603, CN604) for disconnection and wrong installation.

3. Carry out “Encoder Check” to check if the ATC Motor Assy encoder functions normally. (See P.440)

1. Replace the ATC Motor Assy.

(See P.250)

2. Replace the Roll Lock Sensor.(See P.248)

1. Replace the ATC Motor Assy.

(See P.250)

2. Replace the SUB-D Board. (See

P.191)

3. Replace the Main Board. (See

P.179)

4. Replace the Roll Lock Sensor.(See P.248)

1. Replace the ATC Motor Assy.

(See P.250)

2. Replace the Roll Lock Sensor.(See P.248)

TROUBLE SHOOTING Remedies for Service Call Error 90

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1. Replace the Main Board. (See

P.179)

2. Replace the Roll Lock Sensor.(See P.248)

1. Replace the ATC Motor Assy.

(See P.250)

2. Replace the SUB-D Board. (See

P.191)

3. Replace the Main Board. (See

P.179)

4. Replace the Roll Lock Sensor.(See P.248)

1. Replace the Roll Lock Sensor.

(See P.248)

2. Replace the ATC Motor Assy.

(See P.250)

3. Replace the Roll Lock Sensor.(See P.248)

159D

159E

159F

ATC Motor driving time-out error

ATC Motor velocity deviation error

ATC Motor lock error

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects, when accelerating/decelerating the motor, that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  ATC Motor Assy encoder failure  ATC Motor failure  SUB Board is damaged.  ATC Motor driver failure

1. There is an error on the Roll Unit.

2. Connection failure of the Roll Lock Sensor.

3. Connection between the SUB-D Board and the Main Board has an abnormality.

4. Detects that it is being driven at an irregularly slower speed than the specified value.

 Irregular load

 ATC Motor Assy encoder failure

 ATC Motor failure

Check if the Spindle is correctly attached to the printer.

1. Check if the Spindle is correctly attached to the printer.

2. Carry out “Encoder Check” to check if the ATC Motor Assy encoder functions normally. (See P.440)

1. Check if the Spindle is correctly attached to the printer.

2. Check if the Roll Unit and the printer are correctly connected with the cable.

3. Check the connection of the Roll Lock Sensor (CN607) for disconnection and damage.

4. Check the connection between the SUB-D Board and Main Board (CN600) for disconnection and damage.

5. Carry out “Sensor Check” to check if the Roll Lock Sensor functions normally. (See P.435)

6. Carry out “Encoder Check” to check if the ATC Motor Assy encoder functions normally. (See P.440)

 18XX Series AID error code

Code Error Name Cause Check Item Remedy

1. Turn the power off and then on again to check if the printer recovers from the error.

1801

AID communication error

An error occurs during AID communication check.

 Connection failure of the AID Board.  AID Board failure

2. Check the connection between the AID Board and Main Board for disconnection and damage (Main Board side: CN8, AID Board side: CN1).

Replace the AID Board. (See

P.192)

3. Carry out “AID Function Check” to check if the AID Board functions normally. (See P.427)

TROUBLE SHOOTING Remedies for Service Call Error 91

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

 1AXX/1FXX/200X/3000/4000/DXXy/FXXX Series main board/other error code

Code Error Name Cause Check Item Remedy

1. Replace the RTC backup

1A23

1A26

1A37

1A38

1A39

1A41

1A50

Incorrect RTC data error

RTC Access T/O error

Thermistor error

Transistor environmental temperature error

Head error

Head rank ID input error

I2C communication error (Between elements on ASIC and MAIN)

The value information on various absolute time stored on NVRAM is abnormal.

The RTC circuit on the Main Board malfunctions.

1. The Head FFC is not connected correctly.

2. The thermistor detects a temperature out of the specification.

3. Head thermistor failure

1. Transistor failure

2. The thermistor detects a temperature out of the specification.

1. Connection failure of the Head FFC.

2. The head is damaged due to a slant connection of the Head FFC or the like.

 The drive circuit in the Printhead is damaged.

 The fuse of the Main Board has blown.

The information of the Head rank ID is wrong.

The I2C communication error has occurred in the Main Board.

Check and adjust the RTC status from “RTC&USB ID Check and Adjustment” (See P.425).

---

Check the connecting part of Head FFC if there is any loose or slant connection, or ripped terminals or the breaking of the FFC (CN101, 102).

---

Check the connecting part of Head FFC if there is any loose or slant connection, or ripped terminals or the breaking of the FFC (CN101, 102).

Carry out “Head ID Check & Input” to check the current ID.

(See P.372)

---

battery.

2. Replace the Main Board. (See

P.179)

1. Turn the power off and remove the RTC backup battery.

2. After several seconds, re-attach the battery and turn the power back on.

3. If the printer recovers from the error, set date and time using “RTC&USB ID check and adjustment”. (See P.425)

1. Replace the Head FFC. (See

P.282)

2. Replace the Printhead. (See

P.265)

Replace the Printhead. (See

P.265)

1. Replace the Head FFC. (See

P.282)

2. Replace the Printhead. (See

P.265)

3. If the printer does not recover from the error after trying 1 and 2, replace the Main Board. (See

P.179)

Configure the Head rank ID again.

Replace the Main Board. (See

P.179)

TROUBLE SHOOTING Remedies for Service Call Error 92

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1. Replace the FFC (CN100) between the Main Board and SUB Board.

2. Replace the SUB Board. (See

P.188)

3. Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1A51

1AB0

1AB1

1AB2

1AB3

1AB4

1AB5

1AB6

1AB7

1F80

1FB8

I2C communication error (Between elements on ASIC and SUB)

Main Board communication error (0)

Main Board communication error (1)

Main Board communication error (2)

Main Board communication error (3)

Main Board communication error (4)

Main Board communication error (5)

Main Board communication error (6)

Main Board communication error (7)

ILS error (1)

ILS error (2)

The I2C communication error between the Main Board and SUB Board has occurred.

IC failure has occurred on the Main Board.

ILS (Cartridge Ink Level Sensor) control error has occurred.

 The fuse of the Main Board has blown.

ILS (Cartridge Ink Level Sensor) control error has occurred.

 Cartridge Holder Board failure  Main Board failure

Check the connection between the Main Board and the SUB Board if there is any loose or slant connection, or ripped terminals or the breaking of the FFC (CN100).

Turn the power off and then on again to check if the printer recovers from the error.

---

TROUBLE SHOOTING Remedies for Service Call Error 93

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1FB9

1FBE

1FBF

1FC0

1FC1

1FC2

1FC3

CSIC error (1)

CSIC error (2)

CSIC error (3)

CSIC error (4)

CSIC error (5)

CSIC error (6)

CSIC error (7)

CSIC control error has occurred.

 Main Board failure

CSIC control error has occurred.

 Cartridge Holder Board failure  Main Board failure

CSIC control error has occurred.

 Cartridge Holder Board failure  Main Board failure

Communication failure between the Cartridge Holder and Main Board.

 Connection failure of the FFC.  Cartridge Holder Board failure  Main Board failure

CSIC control error has occurred.

 Cartridge Holder Board failure  Main Board failure

CSIC control error has occurred.

 Cartridge Holder Board failure  Main Board failure

CSIC control error has occurred.

 Main Board failure

---

Check the following connections if there is any loose or slant connection, or ripped terminals or the breaking of cables.

 Cartridge Holder (left) to Main Board (Main Board side:

CN500, IH side: CN1)

 Cartridge Holder (right) to Main Board (Main Board side:

CN400, IH side: CN1)

---

Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1. Replace the FFC between the Cartridge Holder and Main Board. (Check both right/left ones respectively.)

2. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

3. Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

TROUBLE SHOOTING Remedies for Service Call Error 94

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1FC4

1FC5

1FC6

1FC7

1FC8

1FC9

1FCA

ILS error (3)

ILS error (4)

ILS error (5)

ILS error (6)

ILS error (7)

ILS error (8)

ILS error (9)

ILS control error has occurred.

 The fuse of the Main Board has blown.

ILS control error has occurred.

 The fuse of the Main Board has blown.

ILS control error has occurred.

 Cartridge Holder Board failure  Main Board failure

ILS control error has occurred.

 Cartridge Holder Board failure  Main Board failure

ILS control error has occurred.

 Cartridge Holder Board failure  Main Board failure

ILS control error has occurred.

 Cartridge Holder Board failure  Main Board failure

ILS control error has occurred.

 Cartridge Holder Board failure  Main Board failure

---

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

TROUBLE SHOOTING Remedies for Service Call Error 95

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Error Name Cause Check Item Remedy

1. Replace the Cartridge Holder. (Check both right/left ones respectively.) (See P.272)(See

P.275)

2. Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

1. Re-install the firmware. (See

P.347)

2. Replace the Main Board. (See

P.179)

1. Re-install the firmware. (See

P.347)

2. Replace the Main Board. (See

P.179)

Replace the Main Board. (See

P.179)

1. Replace the Power Supply Board. (See P.186)

2. Replace the Main Board. (See

P.179)

1. Check the exchange part using NVRAM viewer.

2. Replace the parts which have

already reached the End of Life.

1. Re-install the firmware. (See

P.347)

2. Replace the Main Board. (See

P.179)

1. Re-install the firmware. (See

P.347)

2. Replace the Main Board. (See

P.179)

1FCB

2000

2002

2003

200A

200D

3000

4000

Dxxy

Fxxx

ILS control error has occurred.

ILS error (10)

 Cartridge Holder Board failure  Main Board failure

NVRAM error NVRAM erase or write error has occurred.

SDRAM error

FLASH BOOT SUM CHECK error

Any value cannot be input when accessing SDRAM to write the value.

1. Installation of the firmware has been failed.

2. The Flash ROM is damaged.

F/W load error Reading/decompressing the firmware has been failed.

System interrupt watchdog time-out error

A system f ailure such as CPU failur e, defec tive cash or the l ike has occurred.

The AC power has been shut off due to a power failure,

AC shut-off

unplugged, Power Supply Board failure, or Main Board failure or the like.

Replace Parts Exchange parts is reached the end of life.

Service call for FW debugging

CPU related service call

This is an error for debugging in the design stage. However, it may occur due to unexpected reasons such as external noises.

 The firmware has a defect.  The Main Board is broken.

---

Check if the Power cable is correctly connected.

Make sure which parts have already reached the End of Life using NVRAM viewer.

Turn the power off once and turn it back on to check if the printer recovers from the error. (Ignore it if the error does not occur again).

Check if the installed firmware supports this printer.

Note * : When replacing these parts, collect and send them to SEIKO EPSON CORPORATION to request error analysis (See P.69).

TROUBLE SHOOTING Remedies for Service Call Error 96

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

2.4 Remedies for Error Messages related to SpectroProofer

The Error messages and their corresponding remedies are explained below.

Code Details Cause Check Item Remedy

1. Turn the power off and re-install the SpectroProofer.

SpectroProofer

uninstallation error

Paper Eject Support

uninstallation error

Foreign material detection error in paper

pressing

Paper pressing origin position detection

failure error

CR HP Sensor no

detection error

Paper pressing system abnormal measurement

value error

The SpectroProofer or the Backing is not installed correctly.

The Paper Eject Support is not installed correctly.

The Paper Pressing Plate does not work correctly.

 Backing is not installed correctly.  Paper that does not meet the specifications is used.  Connection failure of the Paper Pressing Motor  Paper Pressing Motor failure

Origin position detection was not successfully made.

 Paper Pressing Unit failure

1. CR HP Sensor failure

2. The Paper Pressing Plate does not work correctly.

 There is some foreign material within the carriage

movement range.

 Backing is not installed correctly.

 White calibration tile holder is not installed

correctly.

 Paper that does not meet the specifications is used.

 Paper Pressing Unit failure

3. Carriage mechanism failure

Detects a load over the specified range when measuring it.

 Paper Pressing Motor failure  Paper Pressing Unit failure

2. Check the connection between the SpectroProofer and Main Board for disconnection and damage (Main Board side: CN2, CN7).

Turn the power off and re-install the SpectroProofer and Paper Eject Support.

1. Check the Backing Sensor from “SpectroProofer Sensor Check”. (See P.442)

2. Check if paper which meets the specifications is used, and the printer is used in the specified usage environment.

3. Check the connection of the Paper Pressing Motor for disconnection and damage.

4. Carry out “Paper Press Function Check” from “SpectroProofer Movement Check”. (See P.444)

---

1. Check the Backing Sensor from “SpectroProofer Sensor Check”. (See P.442)

2. Check if paper which meets the specifications is used, and the printer is used in the specified usage environment.

3. Check if the White calibration tile holder is installed correctly.

4. Carry out “CR Function Check” from “SpectroProofer Movement Check”. (See P.444)

Carry out “Paper Press Function Check” from “SpectroProofer Movement Check”. (See P.444)

---

Replace the Paper Pressing Motor. (See

P.302)

If the printer does not recover from the error, the paper pressing mechanism may have a phase shifting. Replace the SpectroProofer.

Replace the SpectroProofer.

1. Replace the CR HP Sensor. (See P.304)

2. Replace the Paper Pressing Motor. (See

P.302)

3. Replace the SpectroProofer.

1. Replace the Paper Pressing Motor. (See

P.302)

2. Replace the SpectroProofer.

TROUBLE SHOOTING Remedies for Error Messages related to SpectroProofer 97

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Code Details Cause Check Item Remedy

1. Check if there is any foreign material on the fan, and

Drying Fan lock

detection error

ILS calibration error

CR related drive error

Paper pressing related

operating error

The Drying Fan is not rotating.

 There is a foreign object stuck in the fan.  Connection failure of the Drying Fan  Drying Fan failure

Color measurement is not properly conducted.

 White calibration tile holder failure  SpectroProofer failure

Detects that the driving period of the CR Motor is irregularly long.

 Irregular load  Firmware becomes out of control.

Fatal error related to the Paper Pressing Motor control occurred.

the fan can rotate manually.

2. Check the connection of the Drying Fan for disconnection and damage.

3. Carry out “Fan Function Check” from “SpectroProofer Movement Check”. (See P.444)

1. Check if the White calibration tile holder is installed, and the tile is not contaminated.

2. Check if there is any dirt on the lens of the SpectroProofer.

3. Check if the SpectroProofer lamp burned out.

---

1. Check the following connection for disconnection and damage, and cable installation is correct.

 Encoder for paper pressing motor to Main-C Board

 Paper Pressing Motor to Main-C Board

2. Carry out “Paper Press Function Check” from “SpectroProofer Movement Check”. (See P.444)

Replace the Drying Fan. (See P.301)

Replace the SpectroProofer and White calibration tile

Replace the Main Board. (See P.179)

1. Replace the encoder for Paper Pressing Motor. (See P.299)

2. Replace the Paper Pressing Motor. (See

P.302)

3. Replace the Main-C Board. (See P.297)

4. Replace the Main Board. (See P.179)

TROUBLE SHOOTING Remedies for Error Messages related to SpectroProofer 98

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

2.5 Remedies for Print Quality Troubles

This section provides troubleshooting of print quality troubles classifying them by observed symptom. Before performing troubleshooting, refer to "Nozzle Check" (p374) and print nozzle check pattern. Confirm the printed result of the nozzle check pattern, and if any dot missing is found, perform the cleaning. Carry out “CL1” if nine nozzles or less are found, and “CL2” if 10 nozzles or more are found.

Table 2-4. Print Quality Troubles

Symptom Cause Check Item Remedy

Clean the Wiper. (See P.457) If the printer does not recover from the error after cleaning, replace the following parts at a time.

 Wiper (See P.269)  Wiper Cleaner (See P.270)

Clean the Head Cap. (See P.271) If the printer does not recover from the error after cleaning, replace the Head Cap. (See P.271)

Remove the foreign material if any. (See P.456)

If the tube is caught, re-install the IS Unit. (See

P.266)

Eject ink, and re-attach the connected parts with a torque driver. Be sure to attach the O ring correctly when reattaching them.

Connect the Head FFC again.

If the printer does not recover from the error, the cause may be the breaking of the Head FFC. Replace the Head FFC (See P.282).

Replace the following parts in the order below.

 Printhead (See P.265)  Main Board (See P.179) (The fuse may have

blown)

Clean the Antistatic Cloth using a cleaning sheet

(See P.458).

Replace it if not improved after cleaned, or it is dirty or damaged (ripped or becomes fluffy) (See

P.254).

The nozzles are still clogging after cleaning.

The Wiper is contaminated. Check if the Wiper or the Wiper Cleaner is contaminated.

The Head Cap is contaminated. Check if the Head Cap is contaminated.

There is some foreign material on the Printhead.

There is something wrong in the pump tube.

The ink is leaking.

There is air in the Ink Tubes. Check if there is air in the Ink Tubes. Perform a cleaning (CL3).

The Head FFC is not connected correctly.

---

Dust and such accumulate on the Antistatic Cloth (SC-P5000 Series only)

Check if there is some foreign material on the Printhead.

(See P.456)

Check if the pump tube of the IS Unit is caught.

Check if the Cartridge Holder, Ink Tubes and Ink Selector are connected correctly.

Check the connection of the Head FFC.

 Check if the Head FFC is connected at a slant.  Check if the Head FFC is damaged.  Check if the terminal is peeled off.

If any of the remedies above does not help, conduct the remedy in the column on the right.

Check if any dust accumulates on the Antistatic Cloth.

TROUBLE SHOOTING Remedies for Print Quality Troubles 99

SE Group Confidential (Related Staff Only)

SC-P5000 Series/Epson Stylus Pro 4900/4910 Revision G

Table 2-4. Print Quality Troubles

Symptom Cause Check Item Remedy

If it is not correctly adjusted, carry out the following adjustments.

 Auto Bi-D Adjustment (See P.381)  Ink Mark Sensor check & adjustment (See

P.370)

Replace the Ink Mark Sensor if the function check shows trouble (See P.200).

If it is not correctly adjusted, carry out the following adjustments.

 CR Direction Head Slant Adjustment (See

P.376)

 PF Direction Head Slant Adjustment (See

P.379)

1. Correct the paper type setting.

2. Adjust the values of check items in the left column, if any of them is out of the specified range.

Gaps can be seen in the borders.

Adjustment failure of the Ink Mark Sensor

Ink Mark Sensor is damaged.

The printhead has not been adjusted properly.

Adjustment failure of the height of PG

Carry out “Test Pattern Print” from the Service Program.

(See P.349)

 Check if “Auto Bi-D Adjustment” is carried out

properly.

Carry out the function check of the Ink Mark Sensor. (See

P.370)

 Check if it functions normally.

Print the following adjustment patterns to check if the adjustment is correctly made.

 CR Direction Head Slant Adjustment (See P.376)  PF Direction Head Slant Adjustment (See P.379)

1. Check if the paper type setting is proper.

2. Check the height of the Printhead. (See P.361) Check if it is within the specified range.

3. Check the position of the Paper Thickness Sensor. (See

P.409) Check if it is within the specified range.

TROUBLE SHOOTING Remedies for Print Quality Troubles 100

SE Group Confidential (Related Staff Only)

Epson P5000-G Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

PRODUCT DESCRIPTION

1.1 Product Description

1.2 Basic Specifications

1.2.1 Basic Specifications

1.2.2 Electric Specifications

1.2.3 Ink Specifications

1.2.4 General Specifications

1.2.5 Reliability/Durability

1.3 Printing Specifications

1.3.1 Paper Feed Specifications

1.3.2 Paper Specification

1.3.2.1 Supported Paper

1.3.2.2 Designated Paper

1.3.3 Printable Area

1.3.4 Borderless Printing Specification

1.3.5 Cutting of Roll Paper

1.4 Hardware Specifications

1.4.1 Dimensions and Weight

1.4.2 Part Names

1.5 Control Panel

1.5.1 Setup Menu

1.5.1.1 SC-P5000 Series Setup Menu

1.5.1.2 Epson Stylus Pro 4900/4910 Setup Menu

1.5.2 Maintenance Mode

1.5.3 Serviceman Mode

TROUBLE SHOOTING

2.1 Overview

2.1.1 Preliminary Check

2.1.1.1 Check for the usage environment

2.1.1.2 Recurrence check of the trouble

2.1.1.3 Check for the counter values/history

2.1.1.4 Test print check

2.1.2 Troubleshooting Procedure

2.1.3 Procedure after troubleshooting

2.1.3.1 If the trouble has been successfully solved

2.1.3.2 If necessary to escalate the trouble case

2.2 Remedies for Maintenance Requests

2.3 Remedies for Service Call Error

2.4 Remedies for Error Messages related to SpectroProofer

2.5 Remedies for Print Quality Troubles