Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment.
DANGERSignals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing
procedures preceded by DANGER Headings.
WARNINGSignals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.
DANGER
1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR
REPAIR PROCEDURES.
2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL
ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.
3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL
INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER
SUPPLY AND OTHER ELECTRONIC COMPONENTS.
4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURY FROM METAL PARTS WITH
SHARP EDGES.
WARNING
1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.
2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING
PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO
THE POWER SOURCE.
3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR
REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.
4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC
WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.
5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECONDSOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.
6. WHEN AIR DUSTER IS USED ON THE REPAIR AND THE MAINTENANCE WORK, THE USE OF THE AIR DUSTER PRODUCTS CONTAINING
THE INFLAMMABLE GAS IS PROHIBITED.
7. MAKE SURE AN ANTIVIRUS SOFTWARE IS INSTALLED ON THE COMPUTER USED FOR SERVICE SUPPORT. BE SURE TO HAVE THE
LATEST VIRUS DEFINITION FILE FOR THE SOFTWARE.
SE Group Confidential (Related Staff Only)
About This Manual
This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included
herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.
Manual Configuration
This manual consists of six chapters and Appendix.
CHAPTER 1.PRODUCT DESCRIPTIONS
Provides a general overview and specifications of the product.
CHAPTER 2.TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 3.DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for disassembling and assembling the product.
CHAPTER 4.ADJUSTMENT
Provides Epson-approved methods for adjustment.
CHAPTER 5.MAINTENANCE
Provides preventive maintenance procedures and the lists of Epson-approved lubricants and
adhesives required for servicing the product.
CHAPTER 6.APPENDIX
Provides the following additional information for reference:
• Connectors
• Panel Menu Maps
• ASP List
• Exploded Diagrams
SE Group Confidential (Related Staff Only)
Symbols Used in this Manual
LubricationLubrication
Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action.
Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.
Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.
Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.
May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional
information that is related to a specific subject, or comment on the results achieved through a previous action.
Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.
Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components
in question may be adversely affected.
Indicates that lubrication is needed for the parts after disassembly, when doing a maintenance or replacing a part with a new one.
SE Group Confidential (Related Staff Only)
Revision Status
RevisionDate of IssueDescription
AOctober 8, 2010First release
Revise:
Full-fledged revision. Refer to the revision bars in the manual. The following are the major revised items.
<Chapter 3>
• 3.4.3.9 AID BoardAdded reassembly caution.
• 3.4.6.3 Pickup RollerAdded detailed description to the disassembly procedure.
• 3.4.6.5 Retard RollerAdded disassembly caution and reassembly check items.
• 3.4.8.2 Cutter Motor AssyRevised the disassembly procedure.
• 3.4.12.9 EJ Planet LeverNewly added item.
<Chapter 4>
BMarch 31, 2011
CJanuary 8, 2014
• 4.1.3 Description of AdjustmentsDeleted "Adjustment Value Reset".
• 4.2.3 NVRAM Viewer Basic OperationAdded the list of information saved to CSV files.
• 4.10.8 Ink Mark Sensor Check & Adjustment Revised the UI and operation procedure of the service program.
• 4.12.3.2 Ink ChargeRevised the operation procedure.
• 4.12.6.2 Ink ChargeRevised the operation procedure.
• 4.14 Boards Related Checks and AdjustmentsDeleted "Adjustment Value Reset".
• 4.14.3 AID Function CheckRevised the UI and operation procedure of the service program and added the
list of NG judgment.
• 4.15.3 Encoder CheckAdded steps.
• 4.16 SpectroProofer Related AdjustmentsDetermined the pending items.
Revise:
<Chapter 3>
• 3.4.3.2 Network BoardAdded information of new board applied for ENERGY STAR Ver.2.0.
<Chapter 4>
• 4.1.2 Adjustment Items and the Order by Repaired PartAdded caution.
6.3 Panel Menu Map ............................................................................................... 483
6.4 Part names used in this manual ........................................................................ 487
6.5 Exploded Diagram/Parts List ........................................................................... 490
14
SE Group Confidential (Related Staff Only)
PRODUCT DESCRIPTION
CHAPTER
1
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
1.1 Product Description
SC-P5000 Series/Epson Stylus Pro 4900/4910 is a wide-format color inkjet printer that
supports up to 17 inch wide (A2) paper.
The main features are;
Supports very large-sized paper
Maximum available paper width: 432 mm
Maximum available paper size: 17 inch
Ink configuration
Installs the following 11 ink cartridges. The ink selector function is equipped, and
black ink can be switched between Photo Black and Matte Black depending on
media type.
SC-P5000 Series has the following two ink sets.
Epson Stylus Pro 4900/4910 supports K3 set only.
K3 set (EPSON UltraChrome HDX ink, 11 color ink set): Featuring accurate
tone representation
ColorAbbreviation
Photo BlackPK (Photo Black)
Matte BlackMK (Matte Black)
CyanC (Cyan)
Vivid MagentaVM (Vivid Magenta)
YellowY (Yellow)
OrangeOR (Orange)
GreenGR (Green)
Light CyanLC (Light Cyan)
Vivid Light MagentaVLM (Vivid Light Magenta)
Light BlackLK (Light Black)
Light Light BlackLLK (Light Light Black)
Violet set (EPSON UltraChrome HDX ink, 11color ink set): Featuring a
broad color reproduction area
ColorAbbreviation
Photo BlackPK (Photo Black)
Matte BlackMK (Matte Black)
CyanC (Cyan)
Vivid MagentaVM (Vivid Magenta)
YellowY (Yellow)
OrangeOR (Orange)
GreenGR (Green)
Light CyanLC (Light Cyan)
Vivid Light MagentaVLM (Vivid Light Magenta)
Light BlackLK (Light Black)
VioletV (Violet)
Super high print quality
Achieves high quality printing with 11 colors of ink, resolution of up to 2880 x
1440 dpi, and variable dot sizes (minimal 3.5 picoliter)
Featuring accurate tone representation: K3 set (EPSON UltraChrome HDX
ink, 11 color ink set)
• Improved black OD value: glossy paper (PGPP) 2.5 or more, matte paper
(Photo Rag): 1.75 or more
• Improved light resistance: more resistant than traditional models (glossy
paper (PGPP) 45 years)
• Excellent PANTONE cover rate: 98%
Featuring a broad color reproduction area: Violet set (EPSON UltraChrome
HDX ink, 11color ink set)
• Improved black OD value: glossy paper (PGPP) 2.5 or more, matte paper
(Photo Rag): 1.75 or more
• Improved light resistance: more resistant than traditional models (glossy
paper (PGPP) 45 years)
•
Excellent PANTONE cover rate: 99% (Further improved the industryleading PANTONE cover rate. Reproduces exact colors that customers want.
PRODUCT DESCRIPTIONProduct Description16
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
Lower running cost
Employs 200 ml super high-capacity independent ink cartridges
Equips the on-demand cleaning function without excessive suction of ink
using the independent ink suction system for every two rows and the AID
function
Media handling
Supports a variety of media
Switches the roll paper and the ASF cassette automatically
Stores roll paper usage history and updates it automatically by reading a
barcode. This enables automatic detection of remaining amount of the paper.
Equips high speed auto cutter for roll paper
Borderless print is supported (for roll paper only)
The latest-type RIP
Supports various RIP made by 3rd parties
Options
SpectroProofer is available. Enables color measurement after printing.
Nozzle set configuration
K3 set (SC-P5000 Series/Epson Stylus Pro 4900/4910)
Ink configuration
K3 set (SC-P5000 Series/Epson Stylus Pro 4900/4910)
Left SideRight Side
1234567891011
GRLLKYLCVLMORMKVMLKCPK
Violet set (SC-P5000 Series)
Left SideRight Side
1234567891011
GRVYLCVLMORMKVMLKCPK
Note : 1-row starting from the left facing the front of the printer.
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
SpectroProofer (Option)
Full-fledged spectrophotometer realizes high precision color measurement.
Selectable from specifications with/without the UV filter, which enables the
users to configure colorimetric system adjusted with their workflow.
Drying Fans for drying ink stabilizes color in less than 2 minutes 30 seconds.
Paper pressing function prevents degrading precision of colorimetry caused
by floating of paper.
Selectable from the white backing or the black backing.
Figure 1-1. External View (Main body)
Figure 1-2. External View (SpectroProofer)
PRODUCT DESCRIPTIONProduct Description18
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
1.2 Basic Specifications
1.2.1 Basic Specifications
ItemSpecification
Print methodOn-demand inkjet
Black system:
360 nozzles x three colors
(Photo Black, Matte Black, Light Black, Light Light Black)
Nozzle configuration
Maximum resolution2,880dpi x 1,440dpi
Control codeESC/P2 (command is nondisclosure)
Paper feed methodFriction
RAM
Interface
Note "*": SC-P5000 Series only
Color system:
360 nozzles x seven colors
(Green, Yellow, Orange, Cyan, Light Cyan, Vivid Magenta, Vivid
Light Magenta, Violet*)
For Main: 256 MB
For Network: Epson Stylus Pro 4900/4910: 64 MB
SC-P5000 Series: 128 MB
USB 2.0 High Speed
Ethernet 10Base-T/100Base-TX/1000BASE-T*
1.2.2 Electric Specifications
Item
Rated voltage100 to 240 VAC
Input voltage range90 to 264 VAC
Rated current0.4 A to 0.7 A
Rated frequency50 to 60 Hz
Input frequency range49.5 to 60.5 Hz
OperatingApprox. 52 WApprox. 55 W
Standby20 W25 W
Power
consumption
Insulation resistance
Dielectric strength
Leek current0.25 mA or less
Compliance with regulations
Sleep mode
Power offApprox. 0.5 W or lessApprox. 0.5 W or less
Main body
SC-P5000 Series:
Approx. 5.0 W
Epson Stylus Pro 4900/
4910: Approx. 8.5 W or
less
10 M or more
(between AC line and chassis at 500 VDC)
1.0 kVrms AC for 1 min. or 1.2 kVrms AC for 1 sec.
(between AC line and chassis)
Conforms to International Energy Star Program
(Category: the harmonic restraint measure guideline)
Conforms to VCCI Class B (with full options installed)
Specification
SpectroProofer is
installed
SC-P5000 Series:
Approx. 5.0 W
Epson Stylus Pro 4900/
4910: Approx. 8.5 W or
less
PRODUCT DESCRIPTIONBasic Specifications19
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
C A U T I O N
Temperature (°C)
Humidity (%)
1.2.3 Ink Specifications
ItemSpecification
FormExclusive ink cartridge
Black system:
Photo black, Matte black, Light black, Light light black
Pigment Ink colors
Cartridge life
Guaranteed life after installation Within 6 months after mounted in the printer
200,000 times100,000 times (initial charge to product life) x 2 (safety factor)
---
---
PRODUCT DESCRIPTIONBasic Specifications21
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
C A U T I O N
1.3 Printing Specifications
1.3.1 Paper Feed Specifications
ItemSpecification
Paper feed methodFriction feed
Return pitch2.2049 m (1/11,520 inch)
Roll paper manual feed
Paper feeder
Cut sheet manual feed
Cut sheet front manual feed
Cassette paper feed
1.3.2 Paper Specification
1.3.2.1 Supported Paper
The following explains the supported paper sizes and thickness.
Do not use wrinkled, scuffed, torn, or soiled paper.
Load paper just before printing. Do not leave paper loaded on
the printer when not printing. Store paper properly following
the instruction that comes with the paper.
When large quantities of paper need to be prepared in advance,
make a test print using the paper before purchase.
ROLL PAPER
ItemSpecification
Paper typePlain paper, recycled paper
Paper size
(within roll paper size)
Roll paper size
Paper thickness0.08 to 0.11mm
Weight64 to 90g/m
Available width for
borderless printing
2-inch core: 203 to 432 mm x to 45 m
3-inch core: 203 to 432 mm x to 30.5 m
2-inch core: Outer diameter 103 mm or less x 1 roll
3-inch core: Outer diameter 150 mm or less x 1 roll
2
A4/210 mm, A3/297 mm, Super A3/B/329 mm,
SuperW A3/329 mm, A2/420 mm*, 11 inch*, 17 inch, 8 inch*,
10 inch, 16 inch, 30 cm
Note "* " : Spacer for the borderless printing and 2-inch core are required.
PRODUCT DESCRIPTIONPrinting Specifications22
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
CUT SHEET
ItemSpecification
Paper typePlain paper, recycled paper
Paper size
Paper thickness0.08 to 0.11mm
Weight64 to 90g/m
Available width for
borderless printing
Width: 203 to 432 mm
Length: 254 to 610 mm
2
A4/210 mm, A3/297 mm, Super A3/B/329 mm, SuperW A3/329
mm, 17 inch, 10 inch, 16 inch, 30 cm
PRODUCT DESCRIPTIONPrinting Specifications23
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
1.3.2.2 Designated Paper
ROLL PAPER
Note "*1": OK!: Recommended for borderless printing
OK: Borderless printing is available
NA: Borderless printing is NOT available
Borderless printing on the borderless printing available paper (OK) may result in drop in print quality or fail to produce complete borderless (white margins may appear) due to expanding of the paper. Borderless
printing can be made on commercially available paper, however, note that the availability is restricted by the paper size.
"*2": Spacer for the borderless printing is required.
SC-P5000 Series
Table 1-1. Designated Roll Paper List
Size
Name
mminch
Premium Glossy Photo Paper (250)40616OK0.273"Normal
Premium Semigloss Photo Paper (250)40616OK0.273"Normal
25410
Premium Luster Photo Paper (260)
40616
Premium Semimatte Photo Paper (260)40616OK0.273"Normal
Premium Glossy Photo Paper (170)420 (A2)---OK*20.182"Normal
Premium Semigloss Photo Paper (170)420 (A2)---OK*20.182"Normal
Epson Stylus Pro 4900_4910
PremiumGlossyPhotoPaper250.icc
Epson Stylus Pro 4900_4910
PremiumSemiglossPhotoPaper250.icc
Epson Stylus Pro 4900_4910
PremiumLusterPhotoPaper260.icc
Epson Stylus Pro 4900_4910
PremiumSemimattePhotoPaper260.icc
Epson Stylus Pro 4900_4910
PhotoPaperGloss250.icc
Epson Stylus Pro 4900_4910
PremiumGlossyPhotoPaper170.icc
Epson Stylus Pro 4900_4910
PremiumSemiglossPhotoPaper170.icc
Epson Stylus Pro 4900_4910
EnhancedMattePaper_MK.icc
Epson Stylus Pro 4900_4910
SingleweightMattePaper.icc
Epson Stylus Pro 4900_4910
EpsonProofingPaperCommercial.icc
PK
PK
PK300---
PK
PK
PK
PK
MK
MK
PK
PRODUCT DESCRIPTIONPrinting Specifications26
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
Table 1-2. Designated Roll Paper List
Size
Name
mminch
Epson Proofing Paper White Semimatte
Epson Proofing Paper Publication
UltraSmooth Fine Art Paper43217OK0.463”---
Textured Fine Art Paper43217"OK0.373"Normal
32913
43217
32913
43217
Borderless
Print
OK0.253"Normal
OK0.203"Normal
Thickness
*1
Core
Diameter
Roll Paper TensionICC ProfileBlack Ink
Epson Stylus Pro 4900_4910
EpsonProofingPaperWhiteSemimatte.icc
Epson Stylus Pro 4900_4910
EpsonProofingPaperPublication.icc
Epson Stylus Pro 4900_4910
UltraSmoothFineArtPaper_PK.icc/
Epson Stylus Pro 4900_4910
UltraSmoothFineArtPaper_MK.icc
Epson Stylus Pro 4900_4910
TexturedFineArtPaper_PK.icc/
Epson Stylus Pro 4900_4910
TexturedFineArtPaper_MK.icc
PK
PK
PK/MK
PK/MK
PRODUCT DESCRIPTIONPrinting Specifications27
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
CUT SHEET
Note "*": OK!: Recommended for borderless printing
OK: Borderless printing is available
NA: Borderless printing is NOT available
Borderless printing on the borderless printing available paper (OK) may result in drop in print quality or fail to produce complete borderless (white margins may appear) due to expanding of the paper. Borderless
printing can be made on commercially available paper, however, note that the availability is restricted by the paper size.
SC-P5000 Series
Table 1-3. Designated Cut Sheet List
NameSizeBorderless Print*Thickness
Premium Glossy Photo Paper
Premium Semigloss Photo Paper
Premium Luster Photo Paper
EPSON Proofing Paper White
Semimatte
Photo Quality Inkjet Paper
Print from Paper
Cassette
8" × 10"NA
A4OK
11" × 14"NA
US B (11" x 17")NA
A3OK
A3+OK
A2NA25
A4OK
A3OK
A3+OK
A2NA
A3OK
A2NA
A3+OK0.25OK100
A4OK
US-BNA
A3OK
A3+ OK
A2NA30
0.27mmOK!
0.27mmOK!100
0.27mmOK!100
0.12mmOK
Sheets per Paper
Cassette (Max.)
100
20
100
ICC ProfileBlack Ink
LLK ink set: SC-P5000_Series_LLK PremiumGlossyPhotoPaper.icc
V ink set: SC-P5000_Series_V PremiumGlossyPhotoPaper.icc
LLK ink set: SC-P5000_Series_LLK
PremiumSemiglossPhotoPaper.icc
V ink set: SC-P5000_Series_V PremiumSemiglossPhotoPaper.icc
LLK ink set: SC-P5000_Series_LLK PremiumLusterPhotoPaper.icc
V ink set: SC-P5000_Series_V PremiumLusterPhotoPaper.icc
LLK ink set: SC-P5000_Series_LLK
EpsonProofingPaperWhiteSemimatte.icc
V ink set: SC-P5000_Series_V
EpsonProofingPaperWhiteSemimatte.icc
SC-P5000_Series Standard.iccMK
PK
PK
PKA3+OK
PK
PRODUCT DESCRIPTIONPrinting Specifications28
SE Group Confidential (Related Staff Only)
SC-P5000 Series/Epson Stylus Pro 4900/4910Revision G
Table 1-3. Designated Cut Sheet List
NameSizeBorderless Print*Thickness
A4
Archival Matte Paper
Watercolor Paper - Radiant WhiteA3+OK0.29mm------
A3
A2
OK0.25mmOK!
Print from Paper
Cassette
Sheets per Paper
Cassette (Max.)
100
50A3+
ICC ProfileBlack Ink
LLK ink set: SC-P5000_Series_LLK ArchivalMattePaper_MK.icc
V ink set: SC-P5000_Series_V ArchivalMattePaper_MK.icc