Epson P-4000 Product Support Bulletin

EPSON Product Support Bulletin

Date: 2/25/2010 Originator: jd
PSB #: PSB.2010.03.002 Authorization:
Reference: TE09-0219 Rev. A Total Pages: 5
Product(s): Epson P-4000 Multimedia Storage Viewer
Subject: New Firmware Release version 04.52

This bulletin was created to inform you of a firmware update that provides upgrades to the
P-4000.

Description of Change:
The firmware has been updated to version 04.52.

Reason:

The firmware corrects the following symptoms when using certain high-speed Lexar Compact
Flash (CF) memory cards such as the Professional 133x or the Platinum II 80x speed:

1. Card cannot be recognized

2. Unable to display thumbnails

3. Thumbnails appear but do not display correctly

4. Thumbnails display but there is no image

Note: Although this firmware update provides support for higher speed Lexar memory cards,

some cards may not be supported.

P-4000 Firmware Update Instructions:

Note: Before starting the firmware update process, confirm that there are no files on the

Memory Card.

To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 98/ME/2000/XP/Vista/7

• Operating Systems: Mac OS 10.2.8 to 10.6.x

• Memory Card Reader/Writer

• 128MB or higher formatted Compact Flash or SD memory card (there must be no data

on the card)

• P-4000 battery installed (fully-charged battery recommended)

• AC Adapter – the firmware update should be performed with the unit powered by its AC

power adapter.

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PSB.2010.03.002

Firmware Update Procedure:

Download the file epson13821.exe for Windows or epson13822.dmg (Mac OS X) for
Macintosh from the Epson website.

To verify the firmware version, power on the unit, select Settings in the
Home Menu and press the OK button. The firmware version is located in the
lower right-hand corner of the screen, as shown below.

Steps:

1. Install a blank memory card into a Memory Card Reader/Writer and copy the
“PSVFIRM2” folder (including all the files in the folder) to the root directory of your
memory card.

2. Verify that the battery is installed in the P-4000

3. Connect the AC adapter to the P-4000, but do not power on the unit.

4. After the firmware file has been downloaded to your memory card, insert the
CompactFlash or SD memory card into the P-4000 as shown below.

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PSB.2010.03.002

5. Press and hold down the “OK” button while sliding the “POWER” switch as shown
below.

Release the Power switch and continue holding down the OK button until the message
below appears on the screen.

Note: If you do not see this screen, power off the unit

and start the firmware process again.

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PSB.2010.03.002