Page 1
EPSON Product Support Bulletin
Date: 2/25/2010 Originator: jd
PSB #: PSB.2010.03.002 Authorization:
Reference: TE09-0219 Rev. A Total Pages: 5
Product(s): Epson P-4000 Multimedia Storage Viewer
Subject: New Firmware Release version 04.52
This bulletin was created to inform you of a firmware update that provides upgrades to the
P-4000.
Description of Change:
The firmware has been updated to version 04.52.
Reason:
The firmware corrects the following symptoms when using certain high-speed Lexar Compact
Flash (CF) memory cards such as the Professional 133x or the Platinum II 80x speed:
1. Card cannot be recognized
2. Unable to display thumbnails
3. Thumbnails appear but do not display correctly
4. Thumbnails display but there is no image
Note: Although this firmware update provides support for higher speed Lexar memory cards,
some cards may not be supported.
P-4000 Firmware Update Instructions:
Note: Before starting the firmware update process, confirm that there are no files on the
Memory Card.
To download and install the new firmware file, you will need the following:
• Windows-based PC or Macintosh computer with Internet access
• Operating Systems: Windows 98/ME/2000/XP/Vista/7
• Operating Systems: Mac OS 10.2.8 to 10.6.x
• Memory Card Reader/Writer
• 128MB or higher formatted Compact Flash or SD memory card (there must be no data
on the card)
• P-4000 battery installed (fully-charged battery recommended)
• AC Adapter – the firmware update should be performed with the unit powered by its AC
power adapter.
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PSB.2010.03.002
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Firmware Update Procedure:
Download the file epson13821.exe for Windows or epson13822.dmg (Mac OS X) for
Macintosh from the Epson website.
To verify the firmware version, power on the unit, select Settings in the
Home Menu and press the OK button. The firmware version is located in the
lower right-hand corner of the screen, as shown below.
Steps:
1. Install a blank memory card into a Memory Card Reader/Writer and copy the
“PSVFIRM2” folder (including all the files in the folder) to the root directory of your
memory card.
2. Verify that the battery is installed in the P-4000
3. Connect the AC adapter to the P-4000, but do not power on the unit.
4. After the firmware file has been downloaded to your memory card, insert the
CompactFlash or SD memory card into the P-4000 as shown below.
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PSB.2010.03.002
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5. Press and hold down the “OK” button while sliding the “POWER” switch as shown
below.
Release the Power switch and continue holding down the OK button until the message
below appears on the screen.
Note: If you do not see this screen, power off the unit
and start the firmware process again.
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PSB.2010.03.002
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During the update process, the message screen will display the current firmware and
updated firmware versions. Then the message “Updating Resources” will appear.
Important: Do not remove the battery or disconnect the AC adapter during the
firmware update process.
6. The firmware process is completed when you see the message “Resources Updated
Successfully” displayed on the screen.
7. When you see the message “Shutdown Restart Device”, power off the unit and remove
the CompactFlash or SD memory card.
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PSB.2010.03.002
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8. When you power on the unit, you will be prompted to select the language and set the
date and time.
9. To confirm the new firmware version, select Settings in the Home Menu. The firmware
version is located on the lower right side of the screen. It should say 04.52.
Note: Above screen shot is an example only.
04.52
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PSB.2010.03.002
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EPSON PRODUCT SUPPORT BULLETIN
Date:
PSB #:
Reference:
Product(s):
Subject:
This bulletin was created to inform you of compatibility issues occurring with the Lexar Media
1GB/2GB Compact Flash memory cards on the P-2000 and P-4000 Multimedia Storage
Viewers.
The following issues may occur when using the Lexar Media Professional series CF memory
cards or the Lexar Platinum II series memory CF cards as shown below.
Error conditions:
• The card is not recognized.
• The data back-up thumbnails are not displayed.
• Displays the data back-up thumbnails, but some pictures are not correctly displayed.
04/09/2007
PSB.2007.04.002
TE06-0866 Rev. A
P-2000 and P-4000 Multimedia Storage Viewers
Compatibility issues with Lexar Media Compact Flash Memory Cards
Lexar Professional 133x 1GB, 2GB
Originator:
Authorization:
Total Pages:
esc
1
Lexar Platinum II 80x
Note:
If you encounter any of the errors listed above, please try a Compact Flash memory card from
a different manufacturer.
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PSB.2007.04.002
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EPSON Product Support Bulletin
Date: 12/12/2005 Originator: JD
PSB #: PSB.2005.12.001 Authorization:
Reference: TE05-0578 Rev. A Total Pages: 4
Product(s): Epson P-4000 Multimedia Storage Viewer
Subject:
New Firmware Release version 04.51
This bulletin was created to inform you of a firmware update for the P-4000 multimedia viewer.
The updated firmware provides certain upgrades as outlined below.
Description of Change:
The firmware has been updated to version 04.51.
Reason:
The firmware provides the following upgrades:
1. The new firmware provides support for 2GB SD memory cards.
2. Corrects a rotation issue that prevents JPEG images taken on PENTAX *ist D digital
cameras from being rotated more than once. The rotation issue may also occur on other
digital cameras that store large amounts of data (i.e. image thumbnail and other
proprietary information) in the file header, such as the PENTAX *ist DL and Canon EOS
10D.
3. When sending a print job with a selected paper size that is not supported by the
attached printer, the viewer will prompt the user to select a supported paper size.
4. Fixes an issue that occurs when the total replay time on an ASF movie file is displayed.
When the seconds segment is set to zero (:00), the hour segment would be displayed
incorrectly. The hour segment now displays correctly.
P-4000 Firmware Update Instructions:
Note: Before starting the firmware update process, confirm that there are no files on the
Memory Card.
To download and install the new firmware file, you will need the following:
• Windows-based PC or Macintosh computer with Internet access
• Operating Systems: Windows 98/ME/2000/XP Home/Pro
• Operating Systems: Macintosh 9.1-9.2.2, OS 10.2 to 10.4.x
• Memory Card Reader/Writer
• 128MB or higher formatted Compact Flash or SD memory card (there must be no data
on the card)
• P-4000 battery installed (fully-charged battery recommended)
• AC Adapter – the firmware update must be performed with the unit powered by its AC
power adapter.
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PSB.2005.12.001
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Firmware Update Procedure:
Download the file epson11718.exe for Windows or epson11719.sea.hqx (Mac OS 9.x) /
epson11720.dmg (Mac OS X) from the Epson website.
To verify the firmware version, power on the unit, select Settings in the
Home Menu and press the OK button. The firmware version is located in the
lower right-hand corner of the screen, as shown below.
Steps:
1. Install a blank memory card into a Memory Card Reader/Writer and copy the
“PSVFIRM2” folder (including all the files in the folder) to the root directory of the
memory card.
2. Verify that the battery is installed in the P-4000
3. Connect the AC adapter to the P-4000, but do not power on the unit.
4. After the firmware file has been downloaded to the memory card, insert the
CompactFlash or SD memory card into the P-4000 as shown below.
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PSB.2005.12.001
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5. Press and hold down the “OK” button while sliding the “POWER” switch as shown
below.
Release the Power switch and continue holding down the OK button until the message
below appears on the screen. Note: If you do not see this screen, power off the unit
and start the firmware process again.
During the update process, the message screen will display the current firmware and
updated firmware versions. Then the message “Updating Resources” will appear.
Important: Do not remove the battery or disconnect the AC adapter during the
firmware update process.
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PSB.2005.12.001
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6. The firmware process is completed when you see the message “Resources Updated
Successfully” displayed on the screen.
7. When you see the message “Shutdown Restart Device”, power off the unit and remove
the CompactFlash or SD memory card.
8. When you power on the unit, you will be prompted to select the language and set the
date and time. To confirm the new firmware version, select Settings in the Home Menu.
The firmware version is located on the lower right side of the screen. It should say
04.51.
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PSB.2005.12.001
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