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P400
User Manual
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Epson P400 User Manual

Epson
®
SureColor
®
P400 User's Guide

Contents

SureColor P400 User's Guide..................................................................................................................... 9
Product Basics .......................................................................................................................................... 10
Wi-Fi or Wired Networking........................................................................................................................ 17
Control Panel Buttons and Lights....................................................................................................... 10
Product Parts - Front ..................................................................................................................... 11
Product Parts - Inside.................................................................................................................... 12
Product Parts - Back...................................................................................................................... 13
Changing the Power Off Timer Setting - Windows......................................................................... 14
Changing the Power Off Timer Setting - OS X............................................................................... 15
Using the Epson iPrint Mobile App ................................................................................................ 16
Wi-Fi Infrastructure Mode Setup......................................................................................................... 17
Wi-Fi Protected Setup (WPS)............................................................................................................. 18
Using WPS to Connect to a Network............................................................................................. 18
Printing a Network Status Sheet......................................................................................................... 19
Changing or Updating Network Connections ..................................................................................... 19
Accessing the Web Config Utility................................................................................................... 19
Changing a USB Connection to a Wi-Fi Connection...................................................................... 19
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 20
Connecting to a New Wi-Fi Router ................................................................................................ 20
Loading Media ........................................................................................................................................... 22
Loading Paper in the Sheet Feeder.................................................................................................... 22
Loading Fine Art Media ...................................................................................................................... 24
Loading Posterboard and Thick Media............................................................................................... 28
Loading Roll Paper............................................................................................................................. 30
Cutting and Removing Roll Paper ................................................................................................. 34
Available Epson Papers..................................................................................................................... 38
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Borderless Paper Type Compatibility................................................................................................. 43
Paper or Media Type Settings - Product Software.............................................................................. 44
Printing from a Computer......................................................................................................................... 46
Printing with Windows........................................................................................................................ 46
Selecting Basic Print Settings - Windows...................................................................................... 46
Print Quality Options - Windows ............................................................................................... 49
Color Management Options - Windows .................................................................................... 49
Advanced Color Controls - Windows ........................................................................................ 51
Paper Source Options - Windows............................................................................................. 51
Using Layout Manager - Windows Only.................................................................................... 53
Selecting Print Layout Options - Windows..................................................................................... 59
Reduce/Enlarge Options - Windows......................................................................................... 60
Multi-Page Printing Options - Windows..................................................................................... 60
Double-sided Printing Options - Windows................................................................................. 61
Selecting Additional Settings - Windows ....................................................................................... 61
Printing Your Document or Photo - Windows................................................................................. 63
Checking Print Status - Windows.............................................................................................. 65
Saving, Sharing, and Customizing the Printer Settings ................................................................. 65
Saving and Sharing Print Settings - Windows........................................................................... 66
Saving and Sharing Media Settings - Windows......................................................................... 67
Editing Print Setting Displays - Windows .................................................................................. 68
Selecting Default Print Settings - Windows.................................................................................... 70
Changing the Language of the Printer Software Screens.............................................................. 72
Changing Automatic Update Options ............................................................................................ 73
Printing with OS X .............................................................................................................................. 74
Selecting Basic Print Settings - OS X ............................................................................................ 74
Advanced Color Settings - OS X............................................................................................... 78
Output Resolution Settings - OS X............................................................................................ 80
Print Options - OS X.................................................................................................................. 80
Selecting Roll Paper Settings - OS X............................................................................................. 80
Selecting Print Layout Options - OS X........................................................................................... 82
Managing Color - OS X.................................................................................................................. 82
Color Matching Options - OS X................................................................................................. 83
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Sizing Printed Images - OS X........................................................................................................ 84
Selecting Printing Preferences - OS X........................................................................................... 84
Printing Preferences - OS X...................................................................................................... 85
Printing Your Document or Photo - OS X....................................................................................... 85
Checking Print Status - OS X.................................................................................................... 86
Managing Colors with Profiles............................................................................................................ 87
Printing on CDs/DVDs............................................................................................................................... 88
Loading a CD/DVD............................................................................................................................. 88
Removing a Printed CD/DVD............................................................................................................. 90
Printing on CDs/DVDs from a Computer............................................................................................ 91
Starting Epson Print CD - Windows............................................................................................... 91
Printing Your CD/DVD Design - Windows ..................................................................................... 92
Starting Epson Print CD - OS X .................................................................................................... 93
Printing Your CD/DVD Design - OS X............................................................................................ 94
Replacing Ink Cartridges.......................................................................................................................... 96
Checking Cartridge Status with Windows...................................................................................... 96
Checking Cartridge Status with OS X............................................................................................ 99
Purchase Epson Ink Cartridges........................................................................................................ 100
Ink Cartridge Part Numbers......................................................................................................... 100
Removing and Installing Ink Cartridges............................................................................................ 101
Adjusting Print Quality............................................................................................................................ 106
Print Head Maintenance................................................................................................................... 106
Print Head Nozzle Check............................................................................................................. 106
Checking the Nozzles Using the Control Panel....................................................................... 106
Checking the Nozzles Using a Computer Utility...................................................................... 108
Print Head Cleaning .................................................................................................................... 110
Cleaning the Print Head Using the Control Panel ................................................................... 110
Cleaning the Print Head Using a Computer Utility................................................................... 111
Print Head Alignment ....................................................................................................................... 114
Aligning the Print Head Using a Computer Utility......................................................................... 114
Using Ink Density Optimization......................................................................................................... 117
Cleaning the Paper Guide Rollers.................................................................................................... 117
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Cleaning and Transporting Your Product ............................................................................................. 119
Cleaning Your Product..................................................................................................................... 119
Transporting Your Product............................................................................................................... 119
Solving Problems.................................................................................................................................... 122
Checking for Software Updates........................................................................................................ 122
Product Light Status......................................................................................................................... 123
Running a Product Check ................................................................................................................ 126
Solving Setup Problems................................................................................................................... 126
Noise After Ink Installation........................................................................................................... 127
Software Installation Problems.................................................................................................... 127
Solving Network Problems............................................................................................................... 128
Product Cannot Connect to a Wireless Router or Access Point .................................................. 128
Network Software Cannot Find Product on a Network................................................................. 129
Product Does Not Appear in OS X Printer Window...................................................................... 130
Cannot Print Over a Network....................................................................................................... 130
Solving Paper Problems................................................................................................................... 131
Paper Feeding Problems............................................................................................................. 132
Paper Jam Problems - Sheet Feeder .......................................................................................... 133
Paper Jam Problems - Rear Manual Feed Tray .......................................................................... 136
Paper Jam Problems - Thick Media or CD/DVD.......................................................................... 137
Paper Jam Problems - Roll Paper ............................................................................................... 137
Paper Ejection Problems............................................................................................................. 138
Solving Problems Printing from a Computer..................................................................................... 139
Nothing Prints.............................................................................................................................. 139
Noise Occurs, But Nothing Prints ................................................................................................ 140
Product Icon Does Not Appear in Windows Taskbar................................................................... 141
Error After Cartridge Replacement.............................................................................................. 141
Printing is Slow............................................................................................................................ 142
Solving Page Layout and Content Problems.................................................................................... 143
Inverted Image............................................................................................................................. 143
Too Many Copies Print................................................................................................................ 143
Blank Pages Print........................................................................................................................ 144
Incorrect Margins on Printout....................................................................................................... 144
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Border Appears on Borderless Prints.......................................................................................... 145
Incorrect Characters Print............................................................................................................ 145
Incorrect Image Size or Position.................................................................................................. 146
Slanted Printout........................................................................................................................... 146
Solving Print Quality Problems......................................................................................................... 147
White or Dark Lines in Printout.................................................................................................... 147
Blurry or Smeared Printout.......................................................................................................... 148
Faint Printout or Printout Has Gaps............................................................................................. 149
Grainy Printout............................................................................................................................. 150
Incorrect Colors........................................................................................................................... 151
Solving CD/DVD Problems............................................................................................................... 152
Image Not Centered on CD/DVD................................................................................................. 152
Image Does Not Cover Printable Area of Disc............................................................................. 152
Ink Smears on CD/DVD............................................................................................................... 152
Faint Image on CD/DVD.............................................................................................................. 152
Uninstall Your Product Software....................................................................................................... 153
Uninstalling Printing Software - Windows.................................................................................... 153
Uninstalling Product Software - OS X.......................................................................................... 154
Where to Get Help............................................................................................................................ 154
Technical Specifications ........................................................................................................................ 156
Windows System Requirements ...................................................................................................... 156
OS X System Requirements............................................................................................................. 157
Paper Specifications ........................................................................................................................ 157
Printable Area Specifications ........................................................................................................... 159
Ink Cartridge Specifications.............................................................................................................. 163
Dimension Specifications................................................................................................................. 164
Electrical Specifications ................................................................................................................... 164
Environmental Specifications........................................................................................................... 165
Interface Specifications.................................................................................................................... 166
Network Interface Specifications...................................................................................................... 166
Safety and Approvals Specifications................................................................................................ 166
Notices ..................................................................................................................................................... 168
Important Safety Instructions............................................................................................................ 168
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General Printer Safety Instructions.............................................................................................. 168
Ink Cartridge Safety Instructions.................................................................................................. 169
Wireless Connection Safety Instructions..................................................................................... 170
FCC Compliance Statement............................................................................................................. 171
Trademarks...................................................................................................................................... 171
Copyright Notice............................................................................................................................... 172
A Note Concerning Responsible Use of Copyrighted Materials................................................... 172
Default Delay Times for Power Management for Epson Products............................................... 173
Copyright Attribution.................................................................................................................... 173
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SureColor P400 User's Guide
Welcome to the SureColor P400 User's Guide. For a printable PDF copy of this guide, click here.
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Product Basics

See these sections to learn about the basic features of your product.
Control Panel Buttons and Lights Product Parts Locations The Power Off Timer Epson Connect Solutions for Smartphones, Tablets, and More

Control Panel Buttons and Lights

1
The power button
2 The Wi-Fi button 3 The network status button 4
The paper/cancel button
5 The ink button 6 The roll paper button 7 The ink light 8
The paper/cancel light
9
The power light
10 The network light
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Parent topic: Product Basics

Product Parts Locations

See these sections to identify the parts on your product.
Product Parts - Front Product Parts - Inside Product Parts - Back
Parent topic: Product Basics

Product Parts - Front

1 Printer cover 2 Output tray and extensions 3 Front manual feed tray 4 Control panel 5 Automatic sheet feeder 6 Edge guide
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7 Paper support and extensions
Parent topic: Product Parts Locations

Product Parts - Inside

1 Ink absorber 2 Ink check lights 3 Cartridge cover 4 Print head
Parent topic: Product Parts Locations
12

Product Parts - Back

1 AC inlet 2 Vent 3 USB port 4 LAN port 5 Roll paper holders 6 Rear manual feed guide 7 Roll paper edge guide 8 Roll paper feeder
Parent topic: Product Parts Locations

The Power Off Timer

The product turns off automatically if it is not used for a period of time after it enters sleep mode. You can adjust the time period before power off, but increasing the time reduces the product's energy efficiency.
Changing the Power Off Timer Setting - Windows
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Changing the Power Off Timer Setting - OS X
Parent topic: Product Basics

Changing the Power Off Timer Setting - Windows

You can use the printer software to change the time period before the printer turns off automatically.
1. Access the Windows Desktop, right-click the product icon in the Windows taskbar, and select Printer Settings.
2. Click the Utility tab and select Printer and Option Information. You see this window:
3. In the drop-down menu, select the length of time after which you want the product to automatically turn off when it is not in use.
4. Click Send.
5. When you see the time you selected listed as the Current Printer Setting, click OK.
Parent topic: The Power Off Timer
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Changing the Power Off Timer Setting - OS X

You can use the printer software to change the time period before the printer turns off automatically.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
2. Select Printer Settings. You see this window:
3. Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting.
4. Click Apply.
5. Close the Printer Settings window.
Parent topic: The Power Off Timer

Epson Connect Solutions for Smartphones, Tablets, and More

You can use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your home or office.
Using the Epson iPrint Mobile App
15
Parent topic: Product Basics Related topics
Wi-Fi or Wired Networking

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print to nearby Epson networked products.
1. Set up your product on a network. See the link below.
2. Visit epson.com/connect to learn more about Epson iPrint and check the compatibility of your mobile device.
3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network that your product is using.
5. Print from your mobile device to your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics
Wi-Fi or Wired Networking
16

Wi-Fi or Wired Networking

See these sections to use your product on a Wi-Fi or wired network.
Wi-Fi Infrastructure Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Changing or Updating Network Connections

Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface
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4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the wireless router or access point)
Parent topic: Wi-Fi or Wired Networking

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi or Wired Networking
Using WPS to Connect to a Network
If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your device to the network.
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
1. To connect to a WPS-enabled router, press the WPS button on your router or access point.
2. Press and hold down the Wi-Fi button on your product for 3 seconds. The left side of the network light turns blue to indicate a successful connection.
Note: Be sure to press and hold the Wi-Fi button on your product within 2 minutes of pressing the WPS button on your router or access point.
Parent topic: Wi-Fi Protected Setup (WPS)
18

Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.
To print the status sheet, press the network status button on the product. Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi or Wired Networking

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.
Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Changing a Wi-Fi Connection to a Wired Network Connection Connecting to a New Wi-Fi Router
Parent topic: Wi-Fi or Wired Networking

Accessing the Web Config Utility

You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.
1. Print a network status sheet.
2. Locate the IP Address for your product that is listed on the network status sheet.
3. On a computer or other device connected to the same network as your product, open a web browser.
4. Enter your product's IP address into the address bar. You see the available Web Config utility options.
Parent topic: Changing or Updating Network Connections Related tasks
Printing a Network Status Sheet

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection.
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1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions on the Start Here sheet.
Parent topic: Changing or Updating Network Connections Related tasks
Uninstalling Printing Software - Windows Uninstalling Product Software - OS X

Changing a Wi-Fi Connection to a Wired Network Connection

If you have already connected your product to your computer wirelessly, you can change to a wired network connection if necessary.
1. Connect one end of an Ethernet network cable to the product's LAN port.
2. Connect the other end to any available LAN port on your router or access point.
3. Uninstall your product software.
4. Download and install your product software from the Epson website.
5. Follow the on-screen instructions to install the software.
6. When you see the Select Your Connection screen, select Wired network connection.
7. If you see a Select Setup Option screen, select Set up printer for the first time.
8. Continue following the rest of the on-screen instructions.
Parent topic: Changing or Updating Network Connections Related tasks
Uninstalling Printing Software - Windows Uninstalling Product Software - OS X

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your product's Wi-Fi connection to the new router.
Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.
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1. Do one of the following:
• Windows: Uninstall your product software.
• OS X: Go to the next step.
2. Download and install your product software from the Epson website using the instructions on the Start Here sheet.
Parent topic: Changing or Updating Network Connections Related tasks
Uninstalling Printing Software - Windows
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Loading Media

Before you print, load media for the type of printing you will do.
Loading Paper in the Sheet Feeder Loading Fine Art Media Loading Posterboard and Thick Media Loading Roll Paper Cut Sheet Media Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Product Software

Loading Paper in the Sheet Feeder

You can load a variety of paper types and sizes in the sheet feeder.
1. Turn on your product.
2. Open the paper support and pull up the extensions.
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3. Open the front cover.
4. Extend the output tray.
5. Insert paper, glossy or printable side up, short edge first, against the right edge and behind the tab.
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6. Press the button on the edge guide and slide it to the edge of the paper.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load the printable side faceup.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guide.
• Check the paper package for any additional loading instructions.
Parent topic: Loading Media Related references
Cut Sheet Media Loading Capacity
Related tasks
Loading Fine Art Media Loading Posterboard and Thick Media

Loading Fine Art Media

Use the rear manual feed guide to load fine art media.
Note: You can load fine art media with a thickness of 0.012 to 0.028 inch (0.3 to 0.7 mm).
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1. Turn on your product.
2. Remove any paper from the sheet feeder and close the paper support.
3. Remove any roll paper and the roll paper holders.
4. Slide the rear roll paper edge guide all the way to the right.
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5. Align the arrows on the rear manual feed guide with the arrows on the back of the product and hook the feed guide on the rail.
6. Open the front cover.
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7. Open the output tray.
8. Insert a single sheet of fine art paper into the rear manual feed guide, short edge first and printable side up. Slide the edge guide to the edge of the paper.
9. Feed the paper until it stops and hold it there for about three seconds. The product feeds the paper automatically.
Always follow these paper loading guidelines:
• Load only one sheet at a time.
• Load fine art media short edge first, no matter which way your document faces.
• Load the printable side face up.
• Check the paper package for any additional loading instructions.
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Note: If you need to eject the paper from the rear of the printer without printing, press the roll paper
button for three seconds. Remove the paper and press the roll paper button again to clear the flashing paper/cancel light
Parent topic: Loading Media Related references
Cut Sheet Media Loading Capacity Available Epson Papers
Related tasks
Loading Roll Paper Loading Paper in the Sheet Feeder Loading Posterboard and Thick Media

Loading Posterboard and Thick Media

Use the front manual feed tray to load media with a thickness of 0.028 to 0.051 inch (0.7 to 1.3 mm). Caution: Do not open the front manual feed tray or load thick paper while the product is operating. This
may damage your product. Note: Be sure to leave at least 13 inches (32 cm) of space behind your product for the media to feed
through.
1. Turn on your product.
2. Remove any paper from the sheet feeder and close the paper support.
3. Remove any roll paper and the roll paper holders.
4. Open the front cover.
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5. Open the front manual feed tray.
6. Slide the edge guide all the way to the left.
7. Insert a single sheet of posterboard or thick media into the manual feed tray, short edge first and printable side up.
Caution: Never load media from the rear or you could damage your product.
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8. Feed the paper up to the triangles near the end of the tray. Make sure the paper is flush against the right side and slide the edge guide to the edge of the paper.
Parent topic: Loading Media Related references
Cut Sheet Media Loading Capacity
Related tasks
Loading Fine Art Media Loading Paper in the Sheet Feeder

Loading Roll Paper

You can load 13-inch (329 mm, A3+) wide roll paper for printing large or panoramic images, or multiple photos (with or without borders).
Note: It’s a good idea to check the ink status and replace cartridges, if necessary, before printing a large print job. If you need to replace a cartridge during printing, you can continue to print but you might notice a color difference in your printout depending on drying conditions.
1. Turn on your product.
2. Remove any paper from the sheet feeder and close the paper support.
3. Remove the rear manual feed guide, if installed.
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