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Epson p10000, p20000 User Manual

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Epson SureColor
®
P10000/P20000
User's Guide

Contents

SureColor P10000/P20000 User's Guide ................................................................................................... 9
Introduction to Your Printer...................................................................................................................... 10
Media Handling.......................................................................................................................................... 19
Optional Equipment and Replacement Parts................................................................................. 11
Printer Part Locations......................................................................................................................... 11
Product Parts - Front and Inside .................................................................................................... 12
Product Parts - Back...................................................................................................................... 15
Control Panel Parts ....................................................................................................................... 16
Loading Roll Paper ........................................................................................................................ 19
Cutting Roll Paper ......................................................................................................................... 25
Cutting Roll Paper Manually...................................................................................................... 26
Printing Trim Lines .................................................................................................................... 27
Removing Roll Paper..................................................................................................................... 28
Cut Sheet Handling ............................................................................................................................ 31
Loading Cut Sheets ....................................................................................................................... 31
Loading Poster Board.................................................................................................................... 33
Using the Paper Basket...................................................................................................................... 36
Storing the Paper Basket............................................................................................................... 36
Printing a Paper Configuration List ............................................................................................... 39
Selecting Custom Paper Configurations........................................................................................ 39
Using the Optional Auto Take-up Reel .................................................................................................... 49
About the Optional Auto Take-up Reel............................................................................................... 49
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Attaching the Roll Core to the Auto Take-up Reel .............................................................................. 58
Take Up with the Printable Side In ..................................................................................................... 68
Assembling and Using the Tensioner................................................................................................. 72
Removing Media from the Optional Auto Take-up Reel ..................................................................... 77
Printing from a Computer ......................................................................................................................... 81
Selecting Basic Print Settings - Windows ...................................................................................... 81
Paper Configuration Options - Windows ................................................................................... 84
Advanced B&W Photo Options - Windows................................................................................ 86
Print Quality Options - Windows ............................................................................................... 87
Color Management Options - Windows .................................................................................... 87
Advanced Color Controls - Windows ........................................................................................ 89
Paper Source Options - Windows ............................................................................................. 89
Roll Paper Options - Windows .................................................................................................. 90
Using Layout Manager - Windows Only .................................................................................... 93
Selecting Print Layout Options - Windows..................................................................................... 98
Reduce/Enlarge Options - Windows ......................................................................................... 99
Multi-Page Printing Options - Windows..................................................................................... 99
Selecting Additional Settings - Windows ....................................................................................... 99
Printing Your Document or Photo - Windows............................................................................... 101
Checking Print Status - Windows............................................................................................ 103
Saving, Sharing, and Customizing the Printer Settings ............................................................... 103
Saving and Sharing Print Settings - Windows......................................................................... 103
Saving and Sharing Media Settings - Windows....................................................................... 105
Editing Print Setting Displays - Windows ................................................................................ 106
Selecting Default Print Settings - Windows.................................................................................. 108
Changing the Language of the Printer Software Screens............................................................ 109
Changing Automatic Update Options .......................................................................................... 111
Printing on a Mac ............................................................................................................................. 111
Selecting Basic Print Settings - Mac ............................................................................................ 112
Advanced Color Settings - Mac............................................................................................... 116
Output Resolution Settings - Mac ........................................................................................... 119
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Print Options - Mac ................................................................................................................. 119
Selecting Roll Paper Settings - Mac ............................................................................................ 120
Roll Paper Options - Mac ........................................................................................................ 122
Selecting Paper Configuration Settings - Mac ............................................................................. 124
Advanced Media Control Options - Mac.................................................................................. 124
Selecting Print Layout Options - Mac........................................................................................... 125
Managing Color - Mac ................................................................................................................. 126
Color Matching Options - Mac................................................................................................. 126
Sizing Printed Images - Mac........................................................................................................ 127
Selecting Printing Preferences - Mac .......................................................................................... 127
Printing Preferences - Mac...................................................................................................... 128
Printing Your Document or Photo - Mac ...................................................................................... 129
Checking Print Status - Mac.................................................................................................... 129
Using the Control Panel Menus.............................................................................................................. 131
Accessing the Printer's Menus ......................................................................................................... 131
Maintenance Menu Settings............................................................................................................. 131
Paper Menu Settings........................................................................................................................ 133
Setup Menu Settings........................................................................................................................ 138
Replacing Ink Cartridges ........................................................................................................................ 146
Checking Ink and Maintenance Box Status with Windows ............................................................... 146
Checking Cartridge Status with OS X............................................................................................... 147
Purchase Epson Ink Cartridges and Maintenance Boxes ................................................................ 148
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 148
Removing and Installing Ink Cartridges............................................................................................ 149
Replacing Maintenance Boxes......................................................................................................... 153
Adjusting Print Quality............................................................................................................................ 155
Print Head Maintenance................................................................................................................... 155
Print Head Nozzle Check............................................................................................................. 155
Checking the Nozzles Using the Product Control Panel ......................................................... 155
Checking the Nozzles Using a Computer Utility...................................................................... 157
Print Head Cleaning .................................................................................................................... 158
Cleaning the Print Head Using the Product Control Panel ...................................................... 159
Cleaning the Print Head Using a Computer Utility................................................................... 160
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Print Head Alignment ....................................................................................................................... 162
Aligning the Print Head Automatically Using the Product Control Panel...................................... 163
Aligning the Print Head Automatically Using a Computer Utility .................................................. 163
Aligning the Print Head Manually Using the Product Control Panel............................................. 165
Maintenance............................................................................................................................................. 166
Cleaning Your Product ..................................................................................................................... 166
Cleaning the Paper Feed Slot .......................................................................................................... 169
Cleaning Around the Print Head....................................................................................................... 171
Replacing the Cutter......................................................................................................................... 183
Moving or Transporting the Product ..................................................................................................... 186
Moving the Product Short Distances ................................................................................................ 186
Moving the Product Long Distances................................................................................................. 187
Solving Problems .................................................................................................................................... 189
Product Status Messages ................................................................................................................ 189
Solving Printer Problems.................................................................................................................. 195
Printer Does Not Turn On ............................................................................................................ 195
LCD Screen Shuts Off ................................................................................................................. 195
Solving Printing Problems ................................................................................................................ 195
Nothing Prints.............................................................................................................................. 196
Cannot Print Over a Network....................................................................................................... 196
Print Head Moves But Nothing Prints .......................................................................................... 197
Red Light Shines Inside the Printer ............................................................................................. 197
Solving Paper Problems................................................................................................................... 197
Paper Feeding Problems............................................................................................................. 198
Roll Paper Jam Problems ............................................................................................................ 198
Cut Sheet Paper Jam Problems .................................................................................................. 201
Paper Does Not Collect in the Basket or is Creased.................................................................... 202
Solving Print Quality Problems......................................................................................................... 202
Nozzle Check Pattern Prints Incorrectly ...................................................................................... 203
Overall Print Quality is Poor......................................................................................................... 203
Lines Are Misaligned ................................................................................................................... 205
Prints are Scuffed or Smeared .................................................................................................... 205
Margins Appear in Borderless Prints ........................................................................................... 206
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Too Much Ink is Consumed ......................................................................................................... 206
Where to Get Help............................................................................................................................ 207
Technical Specifications ........................................................................................................................ 208
Windows System Requirements ...................................................................................................... 208
Mac System Requirements .............................................................................................................. 209
Paper Specifications ........................................................................................................................ 209
Printable Area Specifications ........................................................................................................... 211
Ink Cartridge Specifications.............................................................................................................. 214
Dimension Specifications ................................................................................................................. 215
Electrical Specifications ................................................................................................................... 215
Environmental Specifications ........................................................................................................... 216
Interface Specifications .................................................................................................................... 216
Safety and Approvals Specifications ................................................................................................ 216
Notices ..................................................................................................................................................... 217
Important Safety Instructions............................................................................................................ 217
General Product Safety Instructions ............................................................................................ 217
Ink Cartridge Safety Instructions.................................................................................................. 219
FCC Compliance Statement............................................................................................................. 220
Open Source Software License ....................................................................................................... 221
Trademarks...................................................................................................................................... 230
Copyright Notice............................................................................................................................... 231
A Note Concerning Responsible Use of Copyrighted Materials................................................... 231
Copyright Attribution.................................................................................................................... 231
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SureColor P10000/P20000 User's Guide
Welcome to the SureColor P10000/P20000 User's Guide.
For a printable PDF copy of this guide, click here.
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Introduction to Your Printer

Refer to these sections to learn more about your printer and this manual.
Printer Features Notations Used in the Documentation Printer Part Locations

Printer Features

The Epson SureColor P10000/P20000 Series printers include these special features:
High productivity
• Advanced PrecisionCore MicroTFP Piezo-based print head with 10 channels featuring 800 nozzles per channel
• 700 ml high-capacity ink cartridges
• Internal print server offloads print data from computer and network quickly
Reliability
• Fully automatic or user controlled nozzle checking and cleaning cycles for improved print head health over prolonged periods
• Ink repellant print head surface for reduced nozzle clogging
High resolution
• Prints at resolutions up to 2400 x 1200 dpi
• Supports variable-sized droplet technology as small as 3.5 picoliter
Easy-to-use setup and operation
• Intuitive, easy-to-read, color LCD display
• Front-loaded media for easy access
• Easy-to-use software
Optional Equipment and Replacement Parts
Parent topic: Introduction to Your Printer
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Optional Equipment and Replacement Parts

For information on how to purchase genuine Epson ink, accessories and paper visit epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).
Option or part Part number
Replacement maintenance ink box T619300
Automatic Take-Up Reel system C12C932201
Paper feed cleaning sheet C13S400045
Adobe PostScript 3 hardware module C12C891131
Additional roll media adapters C12C932231
Replacement printer cutter blade C13S210040
1-year extended Epson Preferred Plus service plan EPP1020KB1
2-year extended Epson Preferred Plus service plan EPP1020KB2
Parent topic: Printer Features

Notations Used in the Documentation

Follow the guidelines in these notations as you read your documentation:
• Warnings must be followed carefully to avoid bodily injury.
• Cautions must be observed to avoid damage to your equipment.
• Notes contain important information about your printer.
• Tips contain additional printing information.
Parent topic: Introduction to Your Printer

Printer Part Locations

Check the printer part illustrations to learn about the parts on your printer.
Product Parts - Front and Inside Product Parts - Back Control Panel Parts
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Parent topic: Introduction to Your Printer

Product Parts - Front and Inside

Front
1 Head maintenance cover
2 Ink cartridge covers
3 Support bar
4 Caster
5 Maintenance box covers
6 Paper basket
7 Poster board support
8 Control panel
9 Alert light
10 Roll paper cover
11 Front cover
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Inside
1 Accessory holder
2 Maintenance boxes
3 Ink cartridges
4 Roll lock lever
5 Adapter holder
6 Adapter guides
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7 Paper feed slot
8 Print head
Roll Paper Adapter
1 Adapter lock lever
2 Size lever
Parent topic: Printer Part Locations
14

Product Parts - Back

1 LAN status light
2 LAN port
3 LAN data light
4 USB port
5 Option port
6 AC inlet
7 Option slot
8 Vents
Parent topic: Printer Part Locations
15

Control Panel Parts

1
2
3 load/remove paper button
4 LCD screen
5 Menu button
6
7 Left and right arrow buttons
power button
power light
back button
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8 Up and down arrow buttons
9 OK button
10 ink tab info button
11 maintenance button
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13
pause/cancel button
cut/feed media button
LCD Screen Display
1 Status messages
2 Information display area with the 5 tabs described in the next table
Print status tab
Displays information about the print jobs in the print queue. Press the Menu button to display the Print Job menu.
Paper status tab Displays information about the loaded paper, such as roll width and amount of
paper remaining. Press the Menu button to display the Paper menu.
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Ink Cartridge
Status
The ink cartridge status changes from normal to warning or error status if necessary.
: Ink cartridge error; check the displayed message and clear the error
: Ink cartridge is incompatible, or the printer does not recognize it, or the
slider is unlocked
: Check the displayed ink cartridge message
: When not flashing, check the ink level in the ink cartridge, then replace the
cartridge, if necessary. When flashing, replace the ink cartridge.
Maintenance tab The maintenance box status indicates the maintenance box level and changes
from normal (left) to warning or error status (right) if necessary. Press the Menu button to display the Maintenance menu.
: Maintenance box is almost full; prepare a new maintenance box
: Maintenance box is full; replace the maintenance box
Setup tab
Displays the product's IP address, current platen gap setting, and menus for various settings. Press the Menu button to display the Setup menu.
Parent topic: Printer Part Locations
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Media Handling

See these sections to load and handle media on your product.
Roll Paper Handling Cut Sheet Handling Adjusting the Platen Gap Using the Paper Basket Creating Paper Configurations Available Epson Papers Borderless Paper Type Compatibility

Roll Paper Handling

See these sections to load, cut, and remove roll paper in your product.
Loading Roll Paper Cutting Roll Paper Removing Roll Paper
Parent topic: Media Handling

Loading Roll Paper

You can load roll paper with a 2- or 3-inch core and a width of up to 44 inches (112 cm) (SureColor P10000) or 64 inches (163 cm) (SureColor P20000).
Caution: Cut off any wavy or curled portions of the roll paper before loading it. Printing on wavy or curled paper may cause print head strikes that lead to repeated print head cleanings or permanent damage to the printer.
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1. Open the roll paper cover.
2. Lift the roll lock lever all the way up.
Note: If the roll lock lever is not raised up all the way, the lock is still on.
3. Adjust the paper guides to the width of the paper.
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4. Place the roll paper on top of the paper guides.
5. If necessary, slide the size levers on the roll paper adapters to the position that matches the core
size of your roll paper.
2-inch core
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3-inch core
6. Release the adapter lock on both roll paper adapters.
7. Push the adapters into the paper core at both ends of the roll.
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8. Push down the adapter lock levers.
9. Lift the roll and slide it to the right until it meets the roll paper guide. Then slide the roll forward.
10. Press the load/remove paper button.
11. Make sure Roll Paper is selected and press the OK button.
12. Insert the leading edge of the roll paper into the feed slot until the printer beeps.
Note: If the Auto Loading setting is set to Off, continue feeding the paper until it reaches the front edge of the printer.
Note: If the cloth in the paper slot lifted up when paper was removed, press the cloth down with the leading edge of the paper.
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13. Pull down the roll lock lever to lock the roll in place.
14. Press the OK button.
Note: Press the cut/feed media button to cut off the edge of the paper, if necessary.
15. Close the roll paper cover.
Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover closed unless you are loading or unloading media.
16. Select one of these settings on the LCD screen:
• If the paper settings are correct, select Keep Settings Above.
• Select Change Settings and adjust the settings.
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17. Press the OK button.
To avoid indenting or creasing the paper, remove it from the paper path and roll it up when you are not printing.
Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints.
Parent topic: Roll Paper Handling
Related references
Available Epson Papers
Related tasks
Removing Roll Paper

Cutting Roll Paper

The printer's a built-in cutter can automatically cut most paper types, or you can cut your prints manually. You can switch between cutting methods on the control panel or in the printer driver. The setting selected in the printer driver overrides the control panel setting.
Note: If you are using the optional Auto Take-up Reel, disable the Auto Cut setting in the printer driver and on the control panel.
Caution: You should not use the built-in cutter with these paper types or you may damage or dull the built-in cutter:
• Fine art paper
• Canvas
• Vinyl
• Matte poster board
• Adhesive paper
• Banner media
When you print on these paper types, disable the Auto Cut setting and cut off your prints manually.
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Note: For the SureColor P20000, the cut end of roll paper wider than 44 inches (112 cm) may bend.
Raise the additional output support on the printer to prevent this and improve cutting.
Lower the support when it is not in use or if it catches on the paper.
Cutting Roll Paper Manually Printing Trim Lines
Parent topic: Roll Paper Handling
Related references
Roll Paper Options - Windows
Related tasks
Selecting Roll Paper Settings - Mac
Related topics
Using the Optional Auto Take-up Reel
Cutting Roll Paper Manually
You can disable the Auto Cut option to keep your prints on the roll until you manually cut them.
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Note: The built-in cutter may not be able to cut some types of media.
1. Before you print, select the Setup tab.
2. Press the Menu button.
3. Select Printer Setup and press the OK button.
4. Select Roll Paper Setup and press the OK button.
5. Select Auto Cut and press the OK button.
6. Select Off.
7. Press the OK button to save the setting.
8. Press the back button to exit the menu.
9. Run your print job.
10. Press the cut/feed media button.
11. Press and hold the down arrow button until your print is clear of the printer, then press the OK button
to cut the print.
Note: If you cannot cut the paper using the built-in cutter, press the down arrow button until your print is clear of the printer and cut the print by hand.
Parent topic: Cutting Roll Paper
Printing Trim Lines
When you disable the Auto Cut setting, you can print a trim line (page line) between print jobs as a guide for manual cutting.
1. Before you print, select the Setup tab.
2. Press the Menu button.
3. Select Printer Setup and press the OK button.
4. Select Roll Paper Setup and press the OK button.
5. Select Page Line and press the OK button.
6. Select On.
7. Press the OK button to save the setting.
8. Press the back button to exit the menu.
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9. Run your print job.
Parent topic: Cutting Roll Paper
Related references
Paper Menu Settings Setup Menu Settings

Removing Roll Paper

When you finish printing on roll paper, you should remove it from the printer to avoid indenting or creasing the paper.
1. Open the roll paper cover.
2. Press the load/remove paper button.
3. Select Remove Paper and press the OK button.
If Roll Paper Remaining is set to On, the barcode and paper information is printed. If you are not using the optional Auto Take-Up Reel, the paper rewinds automatically.
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4. If you are using the optional Auto Take-Up Reel, rewind the paper using the Manual switch.
5. Lift the roll lock lever all the way up.
Note: If the roll lock lever is not raised up all the way, the lock is still on.
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6. Lift the roll out of the printer and place it on top of the paper guides.
7. Release the adapter lock levers on both roll paper adapters and remove the adapters from the ends
of the paper roll.
8. Rewind the paper carefully and place it in its original packaging.
Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints.
Parent topic: Roll Paper Handling
Related topics
Using the Optional Auto Take-up Reel
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