Epson P-2000 Product Support Bulletin

EPSON Product Support Bulletin

Date: 2/25/2010 Originator: jd
PSB #: PSB.2010.03.001 Authorization:
Reference: TE09-0218 Rev. A Total Pages: 5
Product(s): Epson P-2000 Multimedia Storage Viewer
Subject: New Firmware Release version 02.52

This bulletin was created to inform you of a firmware update that provides upgrades to the
P-2000.

Description of Change:
The firmware has been updated to version 02.52.

Reason:

The firmware corrects the following symptoms when using certain high-speed Lexar Compact
Flash (CF) memory cards such as the Professional 133x or the Platinum II 80x speed:

1. Card cannot be recognized

2. Unable to display thumbnails

3. Thumbnails appear but do not display correctly

4. Thumbnails display but there is no image

Note: Although this firmware update provides support for higher speed Lexar memory cards,

some cards may not be supported.

P-2000 Firmware Update Instructions:

Note: Before starting the firmware update process, confirm that there are no files on the

Memory Card.

To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 98/ME/2000/XP/Vista/7

• Operating Systems: Mac OS 10.2.8 to 10.6.x

• Memory Card Reader/Writer

• 128MB or higher formatted Compact Flash or SD memory card (there must be no data

on the card)

• P-2000 battery installed (fully-charged battery recommended)

• AC Adapter – the firmware update should be performed with the unit powered by its AC

power adapter.

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PSB.2010.03.001

Firmware Update Procedure:

Download the file epson13819.exe for Windows or epson13820.dmg (Mac OS X) for
Macintosh from the Epson website.

To verify the firmware version, power on the unit, select Settings in the
Home Menu and press the OK button. The firmware version is located in the
lower right-hand corner of the screen, as shown below.

Steps:

1. Install a blank memory card into a Memory Card Reader/Writer and copy the
“PSVFIRM1” folder (including all the files in the folder) to the root directory of your
memory card.

2. Verify that the battery is installed in the P-2000

3. Connect the AC adapter to the P-2000, but do not power on the unit.

4. After the firmware file has been downloaded to your memory card, insert the
CompactFlash or SD memory card into the P-2000 as shown below.

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PSB.2010.03.001

5. Press and hold down the “OK” button while sliding the “POWER” switch as shown
below.

Release the Power switch and continue holding down the OK button until the message
below appears on the screen.

Note: If you do not see this screen, power off the unit

and start the firmware process again.

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PSB.2010.03.001

During the update process, the message screen will display the current firmware and
updated firmware versions. Then the message “Updating Resources” will appear.

Important: Do not remove the battery or disconnect the AC adapter during the

firmware update process.

6. The firmware process is completed when you see the message “Resources Updated
Successfully” displayed on the screen.

7. When you see the message “Shutdown Restart Device”, power off the unit and remove
the CompactFlash or SD memory card.

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PSB.2010.03.001

8. When you power on the unit, you will be prompted to select the language and set the
date and time.

9. To confirm the new firmware version, select Settings in the Home Menu. The firmware
version is located on the lower right side of the screen. It should say 02.52.

Note: Above screen shot is an example only.

Ver. 02.52

Page 5 of 5

PSB.2010.03.001

EPSON Product Support Bulletin

Date: 12/21/2005 Originator: esc
PSB #: PSB.2005.12.002 Authorization:
Reference: TE05-0577 Rev. A Total Pages: 5
Product(s): Epson P-2000 Multimedia Storage Viewer
Subject:

This bulletin was created to inform you of a firmware update that provides upgrades to the
P-2000.

Description of Change:
The firmware has been updated to version 02.51.

Reason:

The firmware provides the following upgrades:

1. The new firmware provides support for 2GB SD memory cards.

2. Corrects a rotation issue that prevents JPEG images taken on PENTAX *ist D digital
cameras from being rotated more than once. The rotation issue may also occur on
other digital cameras that store large amounts of data (i.e. image thumbnail and other
proprietary information) in the file header, such as the PENTAX *ist DL and Canon EOS
10D.

3. When sending a print job with a selected paper size that is not supported by the
attached printer, the viewer will prompt the user to select a supported paper size.

4. Fixes an issue that occurs when the total replay time on an ASF movie file is displayed.
When the seconds segment is set to zero (:00), the hour segment would be displayed
incorrectly. The hour segment now displays correctly.

New Firmware Release version 02.51

P-2000 Firmware Update Instructions:

Note: Before starting the firmware update process, confirm that there are no files on the

Memory Card.
To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 98/ME/2000/XP Home/Pro

• Operating Systems: Macintosh 9.1-9.2.2, OS 10.2 to 10.4.x

• Memory Card Reader/Writer

• 128MB or higher formatted Compact Flash or SD memory card (there must be no data

on the card)

• P-2000 battery installed (fully-charged battery recommended)

• AC Adapter – the firmware update should be performed with the unit powered by its AC

power adapter.

Page 1 of 5

PSB.2005.12.002

Firmware Update Procedure:
Download the file epson11725.exe for Windows or epson11726.sea.hqx (Mac OS 9.x) /
epson11727.dmg (Mac OS X) for Macintosh from the Epson website.

Important Note: If the firmware version of your P-2000 is 02.02, it is strongly recommended

that you first upgrade to version 02.04 before upgrading to 02.51. See bulletin
PSB.2005.06.002R2 for more details.

To verify the firmware version, power on the unit, select Settings in the
Home Menu and press the OK button. The firmware version is located in the
lower right-hand corner of the screen, as shown below.

Steps:

1. Install a blank memory card into a Memory Card Reader/Writer and copy the
“PSVFIRM1” folder (including all the files in the folder) to the root directory of your
memory card.

2. Verify that the battery is installed in the P-2000

3. Connect the AC adapter to the P-2000, but do not power on the unit.

Page 2 of 5

PSB.2005.12.002

4. After the firmware file has been downloaded to your memory card, insert the
CompactFlash or SD memory card into the P-2000 as shown below.

5. Press and hold down the “OK” button while sliding the “POWER” switch as shown
below.

Release the Power switch and continue holding down the OK button until the message
below appears on the screen. Note: If you do not see this screen, power off the unit

and start the firmware process again.

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PSB.2005.12.002

During the update process, the message screen will display the current firmware and
updated firmware versions. Then the message “Updating Resources” will appear.

Important: Do not remove the battery or disconnect the AC adapter during the

firmware update process.

6. The firmware process is completed when you see the message “Resources Updated
Successfully” displayed on the screen.

7. When you see the message “Shutdown Restart Device”, power off the unit and remove
the CompactFlash or SD memory card.

Page 4 of 5

PSB.2005.12.002

8. When you power on the unit, you will be prompted to select the language and set the
date and time.

9. To confirm the new firmware version, select Settings in the Home Menu. The firmware
version is located on the lower right side of the screen. It should say 02.51.

Ver. 02.51

Page 5 of 5

PSB.2005.12.002

EPSON Product Support Bulletin

Date: 09/15/2005 Originator: esc
PSB #: PSB.2005.06.002R2 Authorization:
Reference: TE05-0189 Rev. B Total Pages: 5
Product(s): Epson P-2000 Multimedia Storage Viewer
Subject: New Firmware Release version 02.04

This bulletin was created to inform you of a firmware update that provides upgrades to the
P-2000.

Description of Change:

The firmware has been updated to version 02.04.

Reason:

The firmware provides the following upgrades:

1. Additional RAW file support: The P-2000 now supports RAW format (.cr2 and .crw) images

taken on a Canon EOS Kiss Digital N digital SLR camera. Note : For a listing of all other
digital SLR cameras supported by the P-2000 in RAW format, please refer to
PSB.2005.03.001R4.

2. The P-2000 assigns a time stamp to each picture by reading the Created Date information
included in the image header of pictures taken on digital cameras. The Konica Minolta a-7
digital camera uses two methods to timestamp a picture: Updated Date and Created Date.
For pictures taken on the Konica Minolta a-7, the Created Date time stamp information is not
copied properly to the image header so the P-2000 cannot correctly read the time and date
the picture was taken. This causes the P-2000 to assign a time stamp based on the date
and time the image is copied to the P-2000 hard drive.

The new firmware makes it possible for the P-2000 to assign the correct time stamp by
allowing it to read the Updated Date information contained in the image header. This time
stamp method will be applied to any digital camera model that uses both the Updated Date
and Created Date formats for time stamping pictures.

3. The processing time to identify an sD card when first inserted into a P-2000 has been
increased to eliminate time-out errors that may occur on certain manufacturer’s cards.

P-2000 Firmware Update Instructions:

Note : Before starting the firmware update process, confirm that there are no files on the Memory

Card.

Page 1 of 5

PSB.2005.06.002R2

To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 98/ME/2000/XP Home/Pro

• Operating Systems: Macintosh 9.1-9.2.2, OS 10.2 to 10.4.x

• Memory Card Reader/Writer

• 32MB or higher formatted Compact Flash or sD memory card (there must be no data on the

card)

• P-2000 battery installed (fully-charged battery recommended)

• AC Adapter – the firmware update should be performed with the unit powered by its AC

power adapter.

Firmware Update Procedure:

Download the file epson11467.exe for Windows or epson11468.sea.hqx for Macintosh from the
Epson website.

Important Note: If the firmware version of your P-2000 is 01.01, it is strongly recommended that

you first upgrade to version 02.02 before upgrading to 02.04. See bulletin PSB.2005.03.001R4 for
more details.

To verify the firmware version, power on the unit, select Settings in the
Home Menu and press the OK button. The firmware version is located in the
lower right-hand corner of the screen, as shown below.

Page 2 of 5

PSB.2005.06.002R2

Steps:

1. Install a blank memory card into a Memory Card Reader/Writer and copy the “PSVFIRM1”
folder (including all the files in the folder) to the root directory of your memory card.

2. Verify that the battery is installed in the P-2000

3. Connect the AC adapter to the P-2000, but do not power on the unit.

4. After the firmware file has been downloaded to your memory card, insert the CompactFlash
or sD memory card into the P-2000 as shown below.

5. Press and hold down the “OK” button while sliding the “POWER” switch as shown below.

Page 3 of 5

PSB.2005.06.002R2

Release the Power switch and continue holding down the OK button until the message
below appears on the screen. Note : If you do not see this screen, power off the unit and
start the firmware process again.

During the update process, the message screen will display the current firmware and
updated firmware versions. Then the message “Updating Resources” will appear.

Important: Do not remove the battery or disconnect the AC adapter during the firmware

update process.

6. The firmware process is completed when you see the message “Resources Updated
Successfully” displayed on the screen.

Page 4 of 5

PSB.2005.06.002R2

7. When you see the message “Shutdown Restart Device”, power off the unit and remove the
CompactFlash or sD memory card.

8. When you power on the unit, you will be prompted to select the language and set the date
and time.

9. To confirm the new firmware version, select Settings in the Home Menu. The firmware
version is located on the lower right side of the screen. It should say 02.04.

Page 5 of 5

PSB.2005.06.002R2

EPSON PRODUCT SUPPORT BULLETIN

Date: 11/11/2005 Originator: esc
PSB #: PSB.2005.03.001R4 Authorization:
Reference: Total Pages: 5
Product(s): Epson P-2000 Multimedia Storage Viewer
Subject: Epson P-2000 Firmware Update Version 02.02

This bulletin was created to inform you of a firmware update that provides some
enhancements to the P-2000 firmware.

Description of Change:

The firmware has been updated to version 02.02.

P-2000 Enhancements:

The firmware provides the following enhancements:

1) Supports JPEG images from digital SLR cameras with up to 17.8 megapixel image­capture sensors

2) Added Histogram information that shows the photo’s distribution of highlights, shadows,
and mid-tones

3) Additional RAW file support: The P-2000 can support images in RAW format with the
following digital SLR cameras.

Note: If you don’t see your model here, please check our website for future updates.

Brand Models Extensions

EPSON R-D1 .erf

D100, D1H, D2H, D70,
D1X, D2X,

Nikon

Canon

D2HS, D70S, D50 (new) .nef

EOS D30, EOS D60,
EOS 10D, 300D, EOS
1D Mark II, EOS 1Ds
Mark II, EOS Digital
Rebel, Kiss Digital, EOS
20D, Powershot Pro 1 ,cr2 and .crw

Konica Minolta Maxxum-7D .mrw
Pentax *istD and *istDS .pef

Page 1 of 5

PSB.2005.03.001R4

P-2000 Firmware Update Instructions:
Note: Before starting the firmware update process, confirm that there are no files on the

Memory Card.
To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 98/ME/2000/XP Home/Pro

• Operating Systems: Macintosh 9.1-9.2.2, OS 10.2 to 10.3.

• Memory Card Reader/Writer

• 32MB or higher formatted Compact Flash or sD memory card (there must be no

• data on the card).

• P-2000 battery installed (fully-charged battery recommended)

• AC Adapter – the firmware update should be performed with the unit powered by its AC

power adapter.

Firmware Update Procedure:

Download the file epson11365.exe for Windows or epson11366.sea.hqx for Macintosh from
the Epson website.

Important Note: If the firmware version of the P-2000 is Version 2.x or later, there
Is no need to continue with the firmware update.

To verify the firmware version, power on the unit, select Settings in the
Home Menu and press the OK button. The firmware version is located in the
lower right-hand corner of the screen, as shown on the next page.

Page 2 of 5

PSB.2005.03.001R4

1. Install a blank memory card into a Memory Card Reader/Writer and copy the
“PSVFIRM1” folder (including all the files in the folder) to the root directory of your
memory card.

2. Verify that the battery is installed in the P-2000

3. Connect the AC adapter to the P-2000, but do not power on the unit.

4. After the firmware file has been downloaded to your memory card, insert the
CompactFlash or sD memory card into the P-2000 as shown below.

Page 3 of 5

PSB.2005.03.001R4

5. Press and hold down the “OK” button while sliding the “POWER” switch as shown
below.

Release the Power switch and continue holding down the OK button until the message
below appears on the screen.

Note: If you do not see this screen, power off the unit and start the firmware process
again.

6. During the update process, the message screen will display the current firmware and
updated firmware versions. Then the message “Updating Resources” will appear.

Note: Do not remove the battery or disconnect the AC adapter during the firmware
process.

7. The firmware process is completed when you see the message “Resources Updated
Successfully” displayed on the screen. See message screen on next page.

Page 4 of 5

PSB.2005.03.001R4

8. When you see the message “Shutdown Restart Device”, power off the unit and remove
the CompactFlash or sD memory card.

9. When you power on the unit, you will be prompted to select the language and set the
date and time.

10. To confirm the new firmware version, select Settings in the Home Menu. The firmware
version is located on the lower right side of the screen. It should say 02.02.

Page 5 of 5

PSB.2005.03.001R4

EPSON

RODUCT SUPPORT BULLETIN

P

Date:
PSB #:
Reference:
Product(s):
Subject:

This bulletin was created to inform you of the MP3 audio file types supported on the P-2000
Multimedia Storage Viewer.

The P-2000 can only play MP3s that meet the specifications listed below:

Bitrate:

Minimum: 32 kbit/sec
Maximum: 320 kbit/sec

Sampling frequency (maximum):
Audio compression (encoding) algorithm:

Note:

If you play an unsupported MP3 file on the P-2000, you may encounter the following error
message:

The P-2000 does not support MPEG-2 compression.

01/21/2005
PSB.2005.01.003
N/A
P-2000 Multimedia Storage Viewer
Specifications for playing MP3s on the P-2000 Multimedia Storage Viewer

48kHz, 16 bit Stereo

MPEG-1 audio, layer 3

Originator:

Authorization:

Total Pages:

esc

1

This music cannot be played.
The file may be unsupported or corrupt.

To avoid this error verify the MP3 file type and make sure it meets the required specification
listed above.

Page 1 of 1

PSB.2005.01.003