Epson F9470, F9470H User Manual
Epson
®
SureColor
®
F9470/F9470H
User's Guide
Contents
Epson SureColor F9470/F9470H User's Guide ......................................................................................... 7
Introduction to Your Printer........................................................................................................................ 8
Media Handling.......................................................................................................................................... 23
Notations Used in the Documentation.................................................................................................. 8
Printer Part Locations........................................................................................................................... 8
Product Parts - Top and Right Side ................................................................................................. 9
Product Parts - Inside.................................................................................................................... 12
Product Parts - Back...................................................................................................................... 13
Control Panel Parts ....................................................................................................................... 14
Consumables and Replacement Parts............................................................................................... 18
Printer Usage Guidelines ................................................................................................................... 19
Using Your Printer......................................................................................................................... 19
Handling Ink Packs and Ink Tanks................................................................................................. 20
Handling Media.............................................................................................................................. 21
Storing Your Printer....................................................................................................................... 21
Media Handling Precautions .............................................................................................................. 23
Loading Media.................................................................................................................................... 24
Viewing and Changing Media Settings............................................................................................... 39
Saving Sets of Media Settings............................................................................................................ 41
Printable Area and Media Size Checking........................................................................................... 42
Printing the Amount of Media Remaining........................................................................................... 44
Aligning the Print Head....................................................................................................................... 45
Media Feed Adjustment ..................................................................................................................... 46
Adjusting the Media Feed Automatically........................................................................................ 47
Adjusting the Media Feed Manually............................................................................................... 48
Adjusting the Media Feed During Printing ..................................................................................... 50
Adjusting Heating and Drying During Printing .................................................................................... 50
Cutting Media..................................................................................................................................... 51
Using the Auto Take-up Reel ............................................................................................................. 54
About the Auto Take-up Reel ........................................................................................................ 55
3
Attaching the Take-up Roll Core to the Auto Take-up Reel ........................................................... 55
Take Up with the Printable Side In................................................................................................. 63
Take Up with the Printable Side Out.............................................................................................. 69
Removing Media from the Auto Take-up Reel............................................................................... 75
Using the Control Panel Menus................................................................................................................ 79
Accessing the Printer's Menus........................................................................................................... 79
Media Setup Menu Settings ............................................................................................................... 79
Printer Setup Menu Settings .............................................................................................................. 85
Maintenance Menu Settings............................................................................................................... 87
Printer Status Menu Settings.............................................................................................................. 89
Other Settings Menu Settings ............................................................................................................ 89
Maintenance............................................................................................................................................... 91
When to Maintain Your Product ......................................................................................................... 91
Preparing for Maintenance................................................................................................................. 93
Maintenance Supplies................................................................................................................... 93
Maintenance Precautions.............................................................................................................. 95
Using Ink Cleaner.......................................................................................................................... 96
Moving the Print Head for Maintenance......................................................................................... 97
Stirring High Density Black Ink and Fluorescent Ink........................................................................... 98
Replacing the Ink and Chip Unit....................................................................................................... 102
About Ink and Chip Unit Replacement......................................................................................... 103
Ink and Chip Unit Precautions..................................................................................................... 103
Replacing the Chip Unit and Refilling Ink..................................................................................... 104
Print Head Maintenance................................................................................................................... 117
Checking for Clogged Print Head Nozzles................................................................................... 118
Cleaning the Print Head............................................................................................................... 119
Cleaning Around the Print Heads..................................................................................................... 120
Cleaning the Anti-drying Caps.......................................................................................................... 122
Cleaning the Platen and Media Edge Guides................................................................................... 127
Cleaning the Heat Shield.................................................................................................................. 129
Replacing the Waste Ink Bottle ........................................................................................................ 131
Replacing the Head Cleaning Set .................................................................................................... 135
Replacing the Media Edge Guides................................................................................................... 140
4
Applying Carriage Rod Grease......................................................................................................... 147
Moving or Transporting the Product ..................................................................................................... 153
Preparing to Move the Product......................................................................................................... 153
Setting Up the Product After Moving ................................................................................................ 154
Solving Problems.................................................................................................................................... 156
Product Status Messages ................................................................................................................ 156
Solving Printer Problems.................................................................................................................. 159
Printer Does Not Turn On............................................................................................................ 160
LCD Screen Shuts Off................................................................................................................. 160
After Heater Shuts Off ................................................................................................................. 160
Forgot the Administrator Password ............................................................................................. 160
Red Light Shines Inside the Printer ............................................................................................. 161
Solving Printing Problems................................................................................................................ 161
Nothing Prints.............................................................................................................................. 161
Cannot Print Over a Network....................................................................................................... 162
Print Head Moves But Nothing Prints .......................................................................................... 162
Media Is Creased ........................................................................................................................ 162
Printing Continues After Media Roll Empties............................................................................... 164
Removing Jammed Media........................................................................................................... 164
Media Does Not Feed Correctly .................................................................................................. 167
Solving Media Skew Problems......................................................................................................... 167
Parallel Adjustment Tools............................................................................................................ 168
Adjusting the Auto Take-up Reel (Parallel Adjustment)............................................................... 168
Solving Print Quality Problems......................................................................................................... 187
Nozzle Check Pattern Prints Incorrectly ...................................................................................... 188
Print Head Nozzles Remain Clogged .......................................................................................... 188
Overall Print Quality Is Poor ........................................................................................................ 189
Printed Media Is Stained or Marred............................................................................................. 190
Image Is Not Positioned Correctly On the Media......................................................................... 191
Uninstall Your Product Software....................................................................................................... 191
Uninstalling Product Software - Windows.................................................................................... 192
Where to Get Help............................................................................................................................ 193
5
Technical Specifications ........................................................................................................................ 194
Windows System Requirements ...................................................................................................... 194
Printing Specifications...................................................................................................................... 195
Electrical Specifications ................................................................................................................... 195
Environmental Specifications........................................................................................................... 196
Dimension Specifications................................................................................................................. 196
Interface Specifications.................................................................................................................... 197
Ink Pack Specifications .................................................................................................................... 197
Media Specifications........................................................................................................................ 198
Safety and Approvals Specifications................................................................................................ 198
Notices ..................................................................................................................................................... 199
Important Safety Instructions............................................................................................................ 199
General Product Safety Instructions............................................................................................ 199
Ink Pack Safety Instructions ........................................................................................................ 201
FCC Compliance Statement............................................................................................................. 201
Binding Arbitration and Class Waiver............................................................................................... 202
Trademarks...................................................................................................................................... 205
Copyright Notice............................................................................................................................... 206
A Note Concerning Responsible Use of Copyrighted Materials................................................... 206
Copyright Attribution.................................................................................................................... 207
6
Epson SureColor F9470/F9470H User's Guide
Welcome to the Epson SureColor F9470/F9470H User's Guide.
For a printable PDF copy of this guide, click here.
7
Introduction to Your Printer
Refer to these sections to learn more about your printer and this manual.
Note: The SureColor F9470 is shown in most illustrations in this manual, but the instructions apply to
both models unless noted otherwise.
Notations Used in the Documentation
Printer Part Locations
Consumables and Replacement Parts
Printer Usage Guidelines
Notations Used in the Documentation
Follow the guidelines in these notations as you read your documentation:
• Warnings must be followed carefully to avoid bodily injury.
• Cautions must be observed to avoid damage to your equipment.
• Notes contain important information about your printer.
• Tips contain additional printing information.
Parent topic: Introduction to Your Printer
Printer Part Locations
Check the printer part illustrations to learn about the parts on your printer.
Product Parts - Top and Right Side
Product Parts - Inside
Product Parts - Back
Control Panel Parts
Parent topic: Introduction to Your Printer
8
Product Parts - Top and Right Side
Front/Top
1 Maintenance cover (left)
2 After heater
3 Media guide bar
4 Roll core holder handle
5 Roll core holder (auto take-up reel)
6 Roll supports
7 Auto switch
8 Manual switch
9 Heat shield
10 Ink tank
9
11 Slider (chip holder)
12 Lock lever
13 Chip unit check light
14 Stirring stick
15 Maintenance cover (right)
16 Media loading lever
17 Alert light
18 Control panel
19 Front cover
Right Side
10
1 Airflow vents
2 Waste ink tube
3 Waste ink bottle stopper
4 Waste ink bottle
5 Casters
6 Adjusters
7 AC inlet #1 and #2
8 LAN port
9 Data light (orange)
10 Status light
Red: 100Base-TX
Green: 1000Base-T
11 USB port
Slider (Chip Holder) Parts
1 Slider
2 Ink inlet cover
3 Chip unit
Parent topic: Printer Part Locations
11
Product Parts - Inside
1 Print head
2 Media edge guide
3 Cutter groove
4 Pressure rollers
5 Platen
6 Anti-drying caps
7 Wiper unit
8 Flushing pad
Parent topic: Printer Part Locations
12
Product Parts - Back
1 Drive switch
2 Roll core holder (media feeding unit)
3 Level gauge
4 Roll support
5 Lift lever
6 Roll core holder handle
Parent topic: Printer Part Locations
13
Control Panel Parts
1
2
3 media setup button
4 LCD screen
5 Menu button
6
7 Left and right arrow buttons
power button
power light
back button
14
8 Up and down/media feed buttons
9 OK button
10 heat/drymenu button
11
12
13
maintenance button
pause/cancel button
internal light button
LCD Screen Display
1 Status messages
2 After heater temperature status
: After heater is the selected temperature
: After heater has not yet reached the selected temperature
3 Feed adjustment information, if you have entered a value during printing
15
4 Media information
Displays, from left to right, the selected media (0 indicates RIP settings are in use), platen gap,
media width, and remaining media.
: platen gap is 1.6
: platen gap is 2.0
: platen gap is 2.5
: width of loaded media
: remaining length of loaded media (increments of 3.9 in [0.1 m])
: remaining length of loaded media (increments of 39.4 in [1 m])
5 Chip unit status (see the next table)
6 Waste ink bottle status
The waste ink bottle status indicates the waste ink level and changes from normal (left) to
warning or error status (right) if necessary.
: Waste ink bottle is almost full; prepare a new waste ink bottle
: Waste ink bottle is full; replace the waste ink bottle
7 Head cleaning set status
: The level on the icon goes down as replacement time approaches
8 Cleaning notification
Displays the time or remaining media length before an automatic or periodic cleaning occurs
16
Chip unit status
The chip unit status (1) changes from normal (left) to warning or error
status (right) if necessary.
The ink color is shown below (2).
• FY: Fluorescent Yellow (SureColor F9470H)
• FP: Fluorescent Pink (SureColor F9470H)
• HDK: High Density Black
• Y: Yellow
• M: Magenta
• C: Cyan
Remaining ink level indicators
Ink is low
Ink is nearing the end of its life. Check the remaining ink in the ink tank
using the scale on the ink pack and, if necessary, refill the ink and
replace the chip unit.
Ink is out and printing is stopped. Replace the chip unit and refill the ink.
A chip unit for automatic charging is mounted. When ink gets low, a low
ink warning does not appear. If the icon is flashing, the chip has been
removed.
The lock lever is raised; automatic charging cannot occur. Lower the lock
lever.
The chip unit is mounted incorrectly or incompatible.
17
Check the displayed chip unit message.
Parent topic: Printer Part Locations
Related references
Media Setup Menu Settings
Related tasks
Replacing the Waste Ink Bottle
Replacing the Head Cleaning Set
Replacing the Chip Unit and Refilling Ink
Consumables and Replacement Parts
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held
responsible for any damages or problems with the product that may occur when using non-genuine ink
packs.
Ink pack Part number
High-Density Black C13T46C820
Cyan C13T46C220
Magenta C13T46C320
Yellow C13T46C420
Fluorescent Yellow
(SureColor F9470H)
Fluorescent Pink
(SureColor F9470H)
C13T46C620
C13T46C520
18
Replacement part Part number
Maintenance kit C13S210063
Waste ink bottle T724000
Media edge guide C932121
Head cleaning set C13S210051
Cleaning stick C13S090013
Cleaning wipes C13S090016
Option Part number
1-year extended Epson
Preferred Plus service plan
Parent topic: Introduction to Your Printer
Printer Usage Guidelines
Follow the guidelines in these sections as you use your printer, consumables, and print media.
Using Your Printer
Handling Ink Packs and Ink Tanks
Handling Media
Storing Your Printer
Parent topic: Introduction to Your Printer
Using Your Printer
Follow these guidelines as you use your printer:
• Operate the printer only within the specified operating temperature and humidity range for your
product and your media.
• Check to make sure you maintain the specified humidity range, especially in dry areas or air
conditioned environments.
• Keep the printer out of direct sunlight.
EPPF90SB1
• Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air
conditioner. Failure to observe this precaution could result in the print head nozzles drying out and
clogging.
19
• Make sure the product work space is kept free of dust or lint that could damage your product or clog
the print head nozzles.
• Use the product in a sufficiently ventilated area.
• When using a commercially available heater, operate it only within the specified temperature range to
maintain print quality and prevent clogging the print head nozzles.
• Perform maintenance operations according to usage frequency or at the recommended intervals.
Failure to perform regular maintenance could reduce print quality or damage the print head.
• Do not bend or pull on the waste ink tube. Otherwise ink may leak inside or outside the printer.
• Be sure that the waste ink bottle is installed whenever the printer is turned on.
• If an error occurs and the printer is turned off without first resolving the error, the print head may not be
in the home position, which may cause the print head to dry out. In this case, turn on the power and
wait until the carriage is in the home position.
• When the printer is on, do not disconnect the power cable or cut the power at the circuit breaker. The
print head may not be in the home position. In this case, turn on the power and wait a while until the
print head is in the home position.
• For consistent color, maintain a constant room temperature between 59 °F (15 °C) and 77 °F (25 °C).
Note: To keep the print head in the optimum operating condition, ink is used in maintenance operations
such as head cleaning in addition to printing.
Parent topic: Printer Usage Guidelines
Related references
Environmental Specifications
Handling Ink Packs and Ink Tanks
Follow these guidelines as you handle the ink packs and ink tanks:
• Do not remove the ink tanks. Ink tanks are calibrated at installation and removing them can decrease
their functionality.
• Do not place items on an ink tank or subject the ink tanks to strong impacts, or the tank may detach. If
an ink tank comes off, contact Epson support.
• Store ink packs at room temperature, out of direct sunlight.
• To ensure print quality, use all the ink in the ink pack before the date printed on the ink pack or within
25 days of refilling the ink tank, whichever is earlier.
20
• Allow ink packs that have been stored at low temperatures for an extended period of time to return to
room temperature for four hours before use.
• Refill the ink tank as soon as possible after opening an ink pack.
• When refilling an ink tank, use all of the ink in the ink pack at once.
Parent topic: Printer Usage Guidelines
Related references
Ink Pack Specifications
Handling Media
Follow these guidelines as you handle or store media:
• Read and follow the guidelines provided with each type of media.
• Do not fold the media or otherwise damage its printable surface.
• Do not touch the printable surface. This prevents oil from your hands from causing print quality
problems.
• When handling media, hold it by both edges, preferably while wearing cotton gloves.
• Keep the media dry and avoid storage locations subject to direct sunlight, excessive heat, and high
humidity.
• Retain the media packaging materials so you can use it to store unused media.
• After printing, do not touch, rub, or scratch the printed surface to avoid removing the ink.
• Dry printed media completely before folding or stacking it, or the printed surface may be damaged.
• Keep printed media out of direct sunlight.
• Display and store printed media as instructed in the media documentation.
• When you are not printing on media, remove it from the printer and place it in its original packaging to
prevent deterioration.
Parent topic: Printer Usage Guidelines
Storing Your Printer
Follow these guidelines if you need to store your printer for a long period:
• If the printer is not used for an extended period of time with the power off, clean the print head nozzles.
Turn the printer on at least once every two weeks to automatically clean the print head and prevent the
nozzles from clogging. If you do not turn on the printer for a long time, the printer may malfunction.
21
• If you will not use the printer for more than two weeks, maintenance must be performed by a service
engineer before and after this period. Contact Epson support.
• Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make
sure the waste ink bottle is installed even when the printer is not on.
• Remove any loaded media before storing the printer to prevent the pressure rollers from causing
creases in the media, which may cause jams or damage to the print head.
• Make sure that the print head is in the home position before storing the printer. If it is left away from the
home position for a long time, the print quality may decline.
• Close all the covers on the printer to prevent dust and debris from getting in. If the printer will be not be
used for an extended period of time, protect it with an anti-static cloth or other cover. The print head
nozzles can become clogged if fine dust gets on the print head, and you may not be able to print
properly.
• Store the printer on a level surface; do not store it on angle, on its end, or upside down.
Parent topic: Printer Usage Guidelines
Related references
Where to Get Help
Related tasks
Cleaning the Print Head
Cutting Media
22
Media Handling
See these sections to load and handle media on your product.
Note: The SureColor F9470 is shown in most illustrations in this manual, but the instructions apply to
both models unless noted otherwise.
Media Handling Precautions
Loading Media
Viewing and Changing Media Settings
Saving Sets of Media Settings
Printable Area and Media Size Checking
Printing the Amount of Media Remaining
Aligning the Print Head
Media Feed Adjustment
Adjusting Heating and Drying During Printing
Cutting Media
Using the Auto Take-up Reel
Media Handling Precautions
Follow these guidelines as you load media in your product and remove printed media.
• Be careful when you touch the after heater and media edge guides; they may be hot and could burn
you.
• Take care not to trap your fingers when opening and closing the front cover.
• Do not rub your hands along the edges of the media; the sharp edges could cut you.
• Media is very heavy, so use at least two people to carry the rolls.
• Load media just before printing on it to avoid creases from the pressure rollers; creases may cause
jams or cause the media to rub against the print head.
23
• Do not place unwrapped media directly on the floor or press it against your clothing to avoid damaging
the media surface.
• Place unused media in its original packaging for storage.
• Do not load media if the edges are uneven on the roll; this could cause feeding problems. Rewind the
media on the roll or use a different roll.
Parent topic: Media Handling
Loading Media
Before loading media in your printer, review and follow the media handling guidelines for the best results.
Caution: Wait until just before printing to load media. This avoids creases in the media that may be
caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or
contact the print head.
1. Press the power button and wait until you see this message on the LCD screen: Load media.
24
2. Open the front cover and raise the media loading lever.
3. Grasp the tabs on the media edge guides and slide them out of the way.
25
4. On the back of the product, loosen the right roll core holder locking screw and slide the roll core
holder all the way out.
Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the
media cannot load properly.
5. Move the left roll core holder to the correct position for the media roll size you are loading.
26
6. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not
move.
7. Place your media on the roll supports temporarily, making sure the printable side of the media on the
roll faces the correct direction.
27
Printable side out
Printable side in
8. On the left side of the product, raise the lift lever to lift the media into position.
28
9. Firmly insert the roll core onto the left roll core holder.
Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll core holder by hand.
10. On the right side of the product, raise the lift lever to lift the media into position.
29
11. Firmly push the right roll core holder into the roll core.
30
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