Epson F6370 User Manual

Epson

SureColor

F6370 User's Guide

Epson SureColor F6370 User's Guide ....................................................................................................... 7

Introduction to Your Printer........................................................................................................................ 8

Media Handling.......................................................................................................................................... 21

Notations Used in the Documentation .................................................................................................. 8

Printer Part Locations........................................................................................................................... 8

Product Parts - Front and Side ........................................................................................................ 9

Product Parts - Inside .................................................................................................................... 11

Control Panel Parts ....................................................................................................................... 13

Consumables and Replacement Parts............................................................................................... 16

Printer Usage Guidelines ................................................................................................................... 17

Using Your Printer ......................................................................................................................... 18

Handling Ink Packs and Ink Tanks................................................................................................. 19

Handling Media.............................................................................................................................. 19

Storing Your Printer ....................................................................................................................... 20

Loading Media.................................................................................................................................... 21

Viewing and Changing Media Settings............................................................................................... 29

Saving Sets of Media Settings............................................................................................................ 30

Printable Area and Paper Size Checking ........................................................................................... 31

Media Feed Adjustment ..................................................................................................................... 33

Adjusting the Media Feed.............................................................................................................. 33

Adjusting the Media Feed During Printing ..................................................................................... 35

Cutting Media ..................................................................................................................................... 35

Removing Media ................................................................................................................................ 36

Using the Auto Take-up Reel ............................................................................................................. 39

About the Auto Take-up Reel ........................................................................................................ 39

Attaching the Take-up Roll Core to the Auto Take-up Reel ........................................................... 39

Take Up with the Printable Side In................................................................................................. 45

Removing Media from the Auto Take-up Reel............................................................................... 48

Using the Control Panel Menus................................................................................................................ 51

Accessing the Printer's Menus ........................................................................................................... 51

Paper Menu Settings.......................................................................................................................... 51

Maintenance Menu Settings............................................................................................................... 54

Setup Menu Settings.......................................................................................................................... 55

Maintenance............................................................................................................................................... 60

When to Maintain Your Product ......................................................................................................... 60

Preparing for Maintenance................................................................................................................. 61

Maintenance Supplies ................................................................................................................... 62

Maintenance Precautions.............................................................................................................. 64

Stirring High Density Black Ink ........................................................................................................... 65

Replacing the Ink and Chip Unit ......................................................................................................... 68

About Ink and Chip Unit Replacement........................................................................................... 68

Ink and Chip Unit Precautions ....................................................................................................... 69

Replacing the Chip Unit and Refilling Ink ....................................................................................... 70

Print Head Maintenance..................................................................................................................... 80

Checking for Clogged Print Head Nozzles..................................................................................... 81

Cleaning the Print Head................................................................................................................. 82

Aligning the Print Head.................................................................................................................. 83

Performing Head Maintenance...................................................................................................... 86

Cleaning the Anti-drying Caps............................................................................................................ 89

Cleaning the Platen............................................................................................................................ 95

Replacing the Waste Ink Bottle .......................................................................................................... 97

Replacing the Cutter......................................................................................................................... 100

Replacing the Head Cleaning Set .................................................................................................... 103

Moving or Transporting the Product ..................................................................................................... 108

Prepare to Move the Product............................................................................................................ 108

Setting Up the Product After Moving ................................................................................................ 108

Solving Problems .................................................................................................................................... 110

Product Status Messages ................................................................................................................ 110

Solving Printer Problems.................................................................................................................. 113

Printer Does Not Turn On ............................................................................................................ 113

Product Turns Off Automatically .................................................................................................. 113

LCD Screen Shuts Off ................................................................................................................. 113

Forgot the Administrator Password ............................................................................................. 114

Red Light Shines Inside the Printer ............................................................................................. 114

Solving Printing Problems ................................................................................................................ 114

Nothing Prints.............................................................................................................................. 114

Cannot Print Over a Network....................................................................................................... 115

Print Head Moves But Nothing Prints .......................................................................................... 115

Removing Jammed Media........................................................................................................... 116

Media Does Not Feed or Eject Correctly...................................................................................... 118

Media Does Not Cut Cleanly ....................................................................................................... 118

Solving Print Quality Problems......................................................................................................... 118

Nozzle Check Pattern Prints Incorrectly ...................................................................................... 119

Overall Print Quality Is Poor ........................................................................................................ 119

Printed Media Is Stained or Marred ............................................................................................. 120

Image is not Positioned Correctly on the Media........................................................................... 121

Where to Get Help............................................................................................................................ 121

Technical Specifications ........................................................................................................................ 123

Windows System Requirements ...................................................................................................... 123

Printing Specifications...................................................................................................................... 124

Electrical Specifications ................................................................................................................... 124

Environmental Specifications ........................................................................................................... 125

Dimension Specifications ................................................................................................................. 125

Interface Specifications .................................................................................................................... 125

Ink Pack Specifications .................................................................................................................... 126

Media Specifications ........................................................................................................................ 126

Safety and Approvals Specifications ................................................................................................ 126

Notices ..................................................................................................................................................... 128

Important Safety Instructions............................................................................................................ 128

General Product Safety Instructions ............................................................................................ 128

Ink Pack Safety Instructions ........................................................................................................ 130

FCC Compliance Statement............................................................................................................. 130

Binding Arbitration and Class Waiver ............................................................................................... 131

Trademarks...................................................................................................................................... 134

Copyright Notice............................................................................................................................... 134

A Note Concerning Responsible Use of Copyrighted Materials................................................... 135

Copyright Attribution.................................................................................................................... 135

Epson SureColor F6370 User's Guide

Welcome to the Epson SureColor F6370 User's Guide.

For a printable PDF copy of this guide, click here.

Introduction to Your Printer

Refer to these sections to learn more about your printer and this manual.

Notations Used in the Documentation Printer Part Locations Consumables and Replacement Parts Printer Usage Guidelines

Notations Used in the Documentation

Follow the guidelines in these notations as you read your documentation:

• Warnings must be followed carefully to avoid bodily injury.

• Cautions must be observed to avoid damage to your equipment.

• Notes contain important information about your printer.

• Tips contain additional printing information.

Parent topic: Introduction to Your Printer

Printer Part Locations

Check the printer part illustrations to learn about the parts on your printer.

Product Parts - Front and Side Product Parts - Inside Control Panel Parts

Parent topic: Introduction to Your Printer

Product Parts - Front and Side

1 Roll rest

2 Printer cover

3 Paper eject guide

4 Maintenance box covers (not used for this product)

5 AC inlet

6 Waste ink bottle

7 Waste ink bottle stopper

8 Waste ink tube

9 Option port

10 Data light

11 LAN port

12 Status light

13 USB port

14 Ink tank

15 Stirring stick

16 Slider (chip holder)

17 Maintenance cover

18 Alert light

19 Control panel

20 Side cover

21 Roll paper cover

Slider (Chip Holder) Parts

1 Slider

2 Ink inlet cover

3 Chip unit

Roll Paper Adapter

1 Adapter lock lever

2 Size lever

Parent topic: Printer Part Locations

Product Parts - Inside

1 Print head

2 Platen

3 Pressure rollers

4 Wiper cleaner

5 Suction caps

6 Anti-drying caps

7 Wiper

8 Roll lock lever

9 Adapter holder

10 Adapter guides

11 Paper slot

Parent topic: Printer Part Locations

Control Panel Parts

The power button

The power light

3 The load/remove paper button

4 LCD screen

5 The Menu button

The back button

7 The left and right arrow buttons

8 The up and down arrow buttons

9 The OK button

10 The ink tab info button

11 The maintenance button

The pause/cancel button

The cut/feed media button

LCD Screen Display

1 Status messages

2 Feed adjustment information, if you have entered a value during printing

3 Information display area with the 5 tabs described in the next table

Print status tab

Displays information about the print jobs in the print queue. Press the OK button to display the Print Job menu.

Paper status tab

Displays information about the loaded paper, such as roll width and amount of paper remaining. Press the OK button to display the Paper menu.

Chip unit status tab

The chip unit status (1) changes from normal (left) to warning or error status (right) if necessary.

The ink color is shown below (2).

• HDK: High Density Black

• Y: Yellow

• M: Magenta

• C: Cyan

: Remaining ink level indicators

: Ink is low

: Ink is nearing the end of its life. Check the remaining ink in the ink tank using the top edge of

the metal plate or the scale on the ink pack and, if necessary, refill the ink and replace the chip unit.

: Ink is out and printing is stopped. Replace the chip unit and refill the ink.

: A chip unit for automatic charging is mounted. When ink gets low, a low ink warning does not

appear. If the icon is flashing, the chip has been removed.

: The side cover is open; automatic charging cannot occur. Lower the side cover.

: The chip unit is mounted incorrectly or incompatible.

: Check the displayed chip unit message.

Waste ink bottle status tab

The waste ink bottle status indicates the waste ink level and changes from normal (left) to warning or error status (right) if necessary. Press the OK button to display the Maintenance menu.

: Waste ink bottle is almost full; prepare a new waste ink bottle

: Waste ink bottle is full; replace the waste ink bottle

Setup tab

Displays the product's IP address and menus for various settings. Press the OK button to display the Setup menu.

Parent topic: Printer Part Locations

Related references

Paper Menu Settings

Related tasks

Replacing the Waste Ink Bottle

Consumables and Replacement Parts

You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-

7766) in the U.S. or 800-807-7766 in Canada.

Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held

responsible for any damages or problems with the product that may occur when using non-genuine ink packs.

Consumable Part number

High-Density Black T46C820

Cyan T46C220

Magenta T46C320

Yellow T46C420

Replacement part Part number

Auto cutter spare blade C13S902006

Auto take-up reel unit C12C934671

Cap cleaning kit C13S210054

Head maintenance kit C13S210043

Roll adapter C12C934711

Waste ink bottle C13T724000

Wiper kit C13S210096

Parent topic: Introduction to Your Printer

Printer Usage Guidelines

Follow the guidelines in these sections as you use your printer, consumables, and print media.

Using Your Printer Handling Ink Packs and Ink Tanks Handling Media Storing Your Printer

Parent topic: Introduction to Your Printer

Using Your Printer

Follow these guidelines as you use your printer:

• Operate the printer only within the specified operating temperature and humidity range for your product and your media.

• Check to make sure you maintain the specified humidity range, especially in dry areas or air conditioned environments.

• Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner. Failure to observe this precaution could result in the print head nozzles drying out and clogging.

• Make sure the product work space is kept free of dust or lint that could damage your product or clog the print head nozzles.

• Use the product in a sufficiently ventilated area.

• Perform maintenance operations according to usage frequency or at the recommended intervals. Failure to perform regular maintenance could reduce print quality or damage the print head.

• Do not bend or pull on the waste ink tube. Otherwise ink may leak inside or outside the printer.

• Be sure that the waste ink bottle is installed whenever the printer is turned on.

• If an error occurs and the printer is turned off without first resolving the error, the print head may not be in the home position, which may cause the print head to dry out. In this case, turn on the power and wait until the carriage is in the home position.

• When the printer is on, do not disconnect the power cable or cut the power at the circuit breaker. The print head may not be in the home position. In this case, turn on the power and wait a while until the print head is in the home position.

• For consistent color, maintain a constant room temperature between 59 °F (15 °C) and 77 °F (25 °C).

• Operate the product at altitudes below 6561 ft (2000 m).

Note: To keep the print head in the optimum operating condition, ink is used in maintenance operations such as head cleaning in addition to printing.

Parent topic: Printer Usage Guidelines

Related references

Environmental Specifications

Handling Ink Packs and Ink Tanks

Follow these guidelines as you handle the ink packs and ink tanks:

• Do not remove the ink tanks. Ink tanks are calibrated at installation and removing them can decrease their functionality.

• Do not place items on an ink tank or subject the ink tanks to strong impacts, or the tank may detach. If an ink tank comes off, contact Epson support.

• Store ink packs at room temperature, out of direct sunlight.

• To ensure print quality, use all the ink in the ink pack before the date printed on the ink pack or within 25 days of refilling the ink tank, whichever is earlier.

• Allow ink packs that have been stored at low temperatures for an extended period of time to return to room temperature for four hours before use.

• Refill the ink tank as soon as possible after opening an ink pack.

• When refilling an ink tank, use all of the ink in the ink pack at once.

Parent topic: Printer Usage Guidelines

Related references

Ink Pack Specifications

Handling Media

Follow these guidelines as you handle or store media:

• Read and follow the guidelines provided with each type of media.

• Keep the media in its packaging until just before loading the roll in the product.

• Do not fold the media or otherwise damage its printable surface.

• Do not touch the printable surface. This prevents oil from your hands from causing print quality problems.

• When handling media, hold it by both edges, preferably while wearing cotton gloves.

• Do not carry media with the surface pressed against your clothing.

• Keep the media dry and avoid storage locations subject to direct sunlight, excessive heat, and high humidity.

• Retain the media packaging materials so you can use it to store unused media.

• After printing, do not touch, rub, or scratch the printed surface to avoid removing the ink.

• Dry printed media completely before folding or stacking it, or the printed surface may be damaged.

• Keep printed media out of direct sunlight.

• Display and store printed media as instructed in the media documentation.

• When you are not printing on media, remove it from the printer and place it in its original packaging to prevent deterioration.

Parent topic: Printer Usage Guidelines

Storing Your Printer

Follow these guidelines if you need to store your printer for a long period:

• If the printer is not used for an extended period of time with the power off, clean the print head nozzles. Turn the printer on at least once every two weeks to automatically clean the print head and prevent the nozzles from clogging. If you do not turn on the printer for a long time, the printer may malfunction.

• If you will not use the printer for a prolonged period of time, maintenance must be performed by a service engineer before and after this period. Contact Epson support.

• Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make sure the waste ink bottle is installed even when the printer is not on.

• Remove any loaded media before storing the printer to prevent the pressure rollers from causing creases in the media, which may cause jams or damage to the print head.

• Make sure that the print head is in the home position before storing the printer. If it is left away from the home position for a long time, the print quality may decline.

• Close all the covers on the printer to prevent dust and debris from getting in. If the printer will be not be used for an extended period of time, protect it with an anti-static cloth or other cover. The print head nozzles can become clogged if fine dust gets on the print head, and you may not be able to print properly.

• Store the printer on a level surface; do not store it on angle, on its end, or upside down.

Parent topic: Printer Usage Guidelines

Related references

Where to Get Help

Related tasks

Cutting Media Cleaning the Print Head

Media Handling

See these sections to load and handle media on your product.

Loading Media Viewing and Changing Media Settings Saving Sets of Media Settings Printable Area and Paper Size Checking Media Feed Adjustment Cutting Media Removing Media Using the Auto Take-up Reel

Loading Media

Before loading media in your printer, review and follow the media handling guidelines for the best results.

Caution: Wait until just before printing to load media. This avoids creases in the media that may be caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or contact the print head.

1. Press the power button and check that Press and load paper is displayed.

2. Open the roll paper cover.

3. Lift up the adapter holder lock lever.

4. Place your media on the roll rest temporarily.

5. On the roll paper adapters, slide the size lever to the position for the size of the roll core on the

media you are loading.

• 3-inch core

• 2-inch core

6. Lift up the lock levers on both roll paper adapters.

7. Attach the roll paper adapters to each end of your media roll and press them in until they are fully

inserted.

8. Lower the lock levers on both roll paper adapters.

9. Slide the roll paper right until it contacts the adapter guide, then slowly roll it backward following the

adapter guide.

10. Press the load/remove paper button on the product control panel.

You see the Roll Paper message on the product control panel screen. Press the OK button.

11. Insert the roll paper into the opening in the product and pull it through, making sure there is no slack

in the paper and the ends do not fold.

Note: Avoid touching the printable surface of the paper. Rotate the roll paper adapters as shown to feed paper.

Warning: Do not rub your hands along the edges of the media. The edges are sharp and can cause injury.

12. Lower the adapter holder lock lever and press the OK button.

Paper feeds into the product.

Note: If the leading edge of the paper is not horizontal or cut neatly, you can cut the edge of the roll paper with the built-in cutter by pressing the OK button, then pressing the cut/feed media

button within five seconds.

13. Close the roll paper cover.

14. Select your media settings on the control panel.

Parent topic: Media Handling

Related references

Handling Media

Related tasks

Viewing and Changing Media Settings

After you load media in your product, you see a screen like this on your product control panel which lets you view or change your media settings:

The media settings include the options selected and stored for each media bank or RIP setting you created.

1. Do one of the following:

• If the displayed media settings are correct for the media you loaded, press the up or down arrow button to select Keep Settings Above and press the OK button.

• If you need to change the media settings, press the up or down arrow button to select Change Settings and press the OK button.

2. If you want your product to calculate the amount of media remaining based on the length of the roll and the amount already printed, and display the approximate results on the product control panel, set the Remaining Setup setting to On.

3. To change your media settings, select the setting you want to change and press the OK button. Then press the back button and repeat this step to select additional settings as necessary.

4. When you finish changing media settings, press the up or down arrow button to select Exit and press the OK button.

5. If you turned on the Remaining Setup setting, you see a prompt to enter the length of the current media.

6. Press the up or down arrow button to select a roll length from 15 to 3000 feet (5 to 999.5 m) long and press the OK button.

Note: You can select the roll length in 19.7 inch (0.5 m) increments.

After a moment you see the message Ready on the product control panel indicating that it is ready to print.

Parent topic: Media Handling

Related tasks

Saving Sets of Media Settings

You can store sets of media settings for each type of media you use. This lets you quickly select all the necessary settings whenever you print on that media type.

The media settings include the options selected and stored for each media bank or RIP setting you created.

Note: Make sure that you loaded the media type for which you are selecting settings.

1. On the product control panel, press the left or right arrow button to select the tab and press the OK button.

The Paper menu appears.

2. Press the up or down arrow button to select Custom Paper Setting and press the OK button.

The Custom Paper Setting menu appears.

3. Press the up or down arrow button to select a number for the set of media settings (from 1 to 10) and press the OK button.

4. To select a reference media type that is close to the characteristics of the media you are adding, select Select Reference Paper and press the OK button.

5. Press the up or down arrow button to select Yes and press the OK button.

6. Press the up or down arrow button to select the reference media thickness and press the OK button.

7. Press the back button to return to the paper settings menu.

8. Press the up or down arrow button to select Setting Name and press the OK button.

9. Press the up or down arrow button to display the letters and symbols you can use to name the media setting. When you see the desired character, press the right arrow button to move to the next character position and repeat this step as necessary to complete the setting name. When you finish, press the back button.

Note: If you need to delete the previous character, press the left arrow button.

10. Press the up or down arrow button as necessary to select each available media setting and press the OK button. If necessary, press the back button to return to the menu to select additional settings.

11. Press the pause/cancel button to exit the menus.

Parent topic: Media Handling

Related tasks

Loading Media

Printable Area and Paper Size Checking

The left and right edges of media recognized by your product vary depending on the Paper Size Check setting.

• When the Paper Size Check setting is turned on, your product automatically detects the left and right

edges of the media.

• When the Paper Size Check setting is turned off, the left edge of the media is determined to be

44 inches (1118 mm) from the standard position for the right edge, no matter the width of the loaded media. The printable area ranges for the media are described in the table below.

Note: If you turn off the Paper Size Check setting, printing may occur outside the edges of your

media, causing ink to stain the product. Make sure your print data width does not exceed the loaded media width.

1 Bottom margin

You can configure this margin in the RIP software from 0.2 inch (5 mm) or more; if you set it below 0.2 inch (5 mm), it is changed to 0.2 inch (5 mm) to maintain feeding accuracy.

2 Top margin

You can configure this margin in the RIP software from 0.2 inch (5 mm) or more; if you set it below 0.2 inch (5 mm), it is changed to 0.2 inch (5 mm) to maintain feeding accuracy. The margin differs based on how far you pulled the media during loading.

3, 4 Left/Right margins2,

You select this margin as the Side value of the Roll Paper Margin setting on the product control panel. The default setting is 0.12 inch (3 mm), but you can select from 0.12 inch (3 mm) or

0.6 inch (15 mm).

5 Media width

10 to 44 inches (254 to 1118 mm); if Paper Size Check is off, the product assumes this is 44 inches (1118 mm) regardless of the actual width.

The configured margin and the actual print results may differ depending on the RIP software you use.

Contact the RIP manufacturer for more information.

Depending on the RIP software, you may be able to use it to set these margins. Contact the RIP

manufacturer for more information.

If the total of the print data width and left and right margins exceeds the printable area, a portion of the

print data will not print.

Parent topic: Media Handling

Related references

Paper Menu Settings Setup Menu Settings

Media Feed Adjustment

If your printouts contain horizontal banding, uneven tint, or stripes, you need to adjust the feed of the media. You do this by printing and examining a test pattern, and then selecting the feed adjustments you need.

Adjust the feed using the same media type and print conditions you use for printing. For example, if you are using the auto take-up reel, you should use it during feed adjustment. You may need to adjust the feed again if you load media of a different width, change the feeding or take-up tension, or adjust the suction.

Before adjusting the feed, make sure you have correctly loaded the media you plan to print on and selected all the options you plan to use for printing.

Note: You can also adjust the feed during printing without printing a test pattern.

Adjusting the Media Feed Adjusting the Media Feed During Printing

Parent topic: Media Handling

Adjusting the Media Feed

You can perform a manual feed adjustment from the product control panel.

1. On the product control panel, press the left or right arrow button to select the tab and press the OK button.

The Paper menu appears.

2. Press the up or down arrow button to select Custom Paper Setting and press the OK button.

The Custom Paper Setting menu appears.

3. Press the up or down arrow button to select a number for the set of media settings (from 1 to 10) and press the OK button.

4. Press the up or down arrow button to select Paper Feed Adjust and press the OK button.

5. Do one of the following:

• To print an adjustment pattern, select Pattern and press the OK button. Press the OK button

again to print an adjustment pattern and go to the next step.

• To manually enter an adjustment value, select Value and press the OK button. Press the up or

down arrow buttons to select an adjustment value and press the OK button.

6. Measure the distance between the + symbols, or take the average of the distances between the left, center, and right symbols in the printed test pattern.

7. Press the back button to return to the menu.

8. Press the up or down arrow button to select the measured distance and press the OK button.

Parent topic: Media Feed Adjustment

Related tasks

Loading Media

Adjusting the Media Feed During Printing

Follow the steps here to adjust the feed during printing without printing a test pattern.

1. During printing, press the cut/feed media button.

The product control panel displays an adjustment value.

2. Press the up or down arrow button to adjust the feed depending on these banding results in your printout:

• If black bands or dark stripes appear, press the up arrow button to increase the feed amount.

• If white bands or pale stripes appear, press the down arrow button to decrease the feed amount.

3. Check the results in your printout and do one of the following:

• If further adjustment is necessary, repeat the last step.

• If the print quality is good, press the OK button.

Parent topic: Media Feed Adjustment

Cutting Media

When you finish printing, do one of the following to cut the media:

• If you turned on the Auto Cut setting on the product control panel, your product automatically cuts the

media after printing each page.

• If you did not turn on the Auto Cut setting, follow the instructions here to cut the media manually.

Warning: Be careful not to cut yourself when using cutters or other sharp blades.

Note: The minimum length of paper that you can cut with the built-in cutter is 2.36 inches (60 mm). If

your printed image is smaller, the built-in cutter must leave a margin that you can trim using a commercially available cutter after removing the media from the product.

1. Press the cut/feed media button, look through the printer cover, and press the down arrow button as necessary to align the cut position with the arrow inside the printer.

2. Press the OK button.

The printer slowly cuts the media.

Parent topic: Media Handling

Related references

Setup Menu Settings

Removing Media

After printing, remove the roll paper from your product for the best results.

Caution: Always remove media after printing. This avoids creases in the media that may be caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or contact the print head.

1. Press the load/remove paper button.

The Load/Remove Paper menu appears on the product control panel screen.

2. Press the up or down arrow button to select Remove Paper and press the OK button.

Note: To perform accurate remaining roll paper management, select the tab and record the

amount of roll paper remaining when you replace the roll paper. Enter the length of the roll the next time it is used.

The printer automatically rewinds the paper onto the roll and displays this message: Press and

load paper.

Note: If you see a message telling you to turn the roll paper adapter, rewind the paper by hand using

the adapter instead.

3. Open the roll paper cover.

4. Lift up the adapter holder lock lever.

5. Holding the roll by the roll paper adapters, move the media to the roll rest temporarily.

6. Lift up the lock levers on both roll paper adapters.

7. Remove the roll paper adapters from each end of your media roll.

8. Carefully rewind the media onto the roll and store it in its original packaging.

9. Close the roll paper cover.

Parent topic: Media Handling

Using the Auto Take-up Reel

See these sections to use the auto take-up reel with your product.

Note: The auto take-up reel may not be available in all markets.

About the Auto Take-up Reel Attaching the Take-up Roll Core to the Auto Take-up Reel Take Up with the Printable Side In Removing Media from the Auto Take-up Reel

Parent topic: Media Handling

About the Auto Take-up Reel

The auto take-up reel automatically rolls up printed media as you print.

It is best to do the following when using the auto take-up reel:

• Load media with the printable side in.

• Use a take-up roll core that is the same width as your media so the core does not bend or take up

media incorrectly.

• Do not attach take-up roll cores with worn or deformed edges. The media may not wind correctly,

causing banding in the print results.

• Use any commercially available tape to attach your media to the roll core.

Parent topic: Using the Auto Take-up Reel

Attaching the Take-up Roll Core to the Auto Take-up Reel

Be sure to attach a take-up roll core that is the same width as your media.

1. Set the Auto switch on the auto take-up reel unit to Off.

2. Make sure the media roll is loaded correctly in the product and press the cut/feed media button on the control panel.

3. Press and hold the down arrow button until the edge of the loaded media reaches the roll core holders.

Note: Always use the down arrow button to feed loaded media or the media may twist during takeup.

4. Unlock the roll core holder lock levers and adjust the roll core holders so they are wider than your media.

5. Align the right roll core holder with the right edge of the media.

6. Lock the right roll core holder lock lever so the roll core holder does not move.

7. Insert the roll core onto the right roll core holder.

8. Insert the left side of the roll core fully onto the left roll core holder.

9. Confirm that the roll core and the edges of the media are aligned. If they are misaligned, loosen the right roll core holder locking screw and repeat these steps to attach the roll core again.

10. Lock the left roll core holder lock lever so the roll core holder does not move.

Parent topic: Using the Auto Take-up Reel

Related tasks

Loading Media

Take Up with the Printable Side In

After attaching the roll core on the auto take-up reel, follow these steps to take up media with the printable side in.

Note: Before proceeding, select Off as the Auto Cut setting. Using the auto take-up reel when On is selected will cause errors.

1. Guide your loaded media behind the roll core, then attach the media to the roll core with tape in the order shown here.

Note: Make sure the media lays flat across the roll core without any gaps. When attaching tape in

the center, pull the center of the paper straight. When attaching tape on the left and right sides, pull the paper to the corresponding sides.

2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core.

3. Confirm that the Auto switch on the auto take-up reel is set to the Off position, then push and hold the Manual switch up to the Backward position to wind the media around the roll core.

4. Move the Auto switch up to the Backward position.

5. Make sure the media is taut and confirm that the tension is even by lightly tapping the media on both sides as shown here.

Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.

Parent topic: Using the Auto Take-up Reel

Removing Media from the Auto Take-up Reel

After printing on media loaded on auto take-up reel, follow these steps to remove it.

Caution: Remove media from the auto take-up reel with two people, one on each end of the roll. Removing media by yourself could result in injury.

Note: Make sure the media is cut before removing it from the auto take-up reel.

1. Set the Auto switch to the Off position.

2. Cut the media and move the Manual switch to the Backward position and hold it until all the media is on the take-up reel.

Note: After cutting the media, support the cut edge to prevent it from touching the floor until all the media is taken up.

3. Unlock the roll core holder lock levers and remove the holders from the roll core as shown here.

4. Remove the roll core from the auto take-up reel.

Parent topic: Using the Auto Take-up Reel

Related tasks

Cutting Media

Using the Control Panel Menus

Follow the instructions in these sections to access the printer menu system and select settings.

Accessing the Printer's Menus Paper Menu Settings Maintenance Menu Settings Setup Menu Settings

Accessing the Printer's Menus

You can use the printer menus to adjust the settings that control how your product works.

1. Press the Menu button on the control panel.

You see the menu for the current tab on the LCD screen.

2. Press the up or down arrow button to scroll through the settings.

Note: Press the back button to go back.

3. To change the highlighted setting, press the OK button.

4. Press the up or down arrow button to scroll through the options.

5. To select an option, press the OK button.

6. Press the right or left arrow button to switch between tabs. You can also use these buttons to position the cursor when entering data on the screen.

7. When you finish changing settings on a menu, press the pause/cancel button to exit the menu.

Parent topic: Using the Control Panel Menus

Paper Menu Settings

Settings on the Paper menu let you customize various adjustments for up to 10 different types of paper.

Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.

Setting Options Description

Load/Remove Paper Remove Paper Displays instructions for removing

paper.

Roll Paper Displays instructions for loading paper.

Select Paper Type 1 to 10 (Paper Settings

Number)

Lists the names of user-defined paper types.

Custom Paper Setting — See the next table.

Custom Paper Setting options

Options Description

Select Reference Paper Select the type of paper that is closest to the paper you are

using:

Thinnest

Thin

Thick

Thickest

Adhesive

Platen Gap Select 1.6 for most media. Select 1.2 if head alignment

does not completely align the print head. Select 2.0 or 2.5 if printouts are smeared.

Head Alignment Select when print results are grainy or out of focus:

Manual(Uni-D): when printing in one direction.

Manual(Bi-D): when printing in both directions. If head

alignment with this setting does not correct the problem, select Manual(Uni-D).

Options Description

Paper Feed Adjust Use this setting if you are unable to resolve banding issues

even after head cleaning and alignment. Select one of the following:

Pattern: prints an adjustment pattern that you can measure and then enter the measured distance.

Value: lets you choose an adjustment between –0.70 and +0.70%. Select a higher value to reduce dark bands, or a

lower value to reduce white bands.

Paper Suction Set from –4 to 0 to increase the gap between the print head

and thin or soft paper. If print quality is reduced or media does not feed correctly, you may need to lower the suction.

Feeding Tension Set from Lv1 to Lv5. Increase the value if creases appear

in media during printing.

Take-up Tension (if the take-up reel is installed)

Set from Lv1 to Lv4. Decrease the value if creases appear in media during printing or ink adheres to the back of the take-up roll. Increase the value if there is too much slack in the media or thick media cannot be wound correctly.

Prevent Sticking Select On only if the media sticks to the platen when the

product is turned on or when printing starts. Select Off for normal printing.

Setting Name Enter a name up to 22 characters for the custom paper

settings.

Restore Settings Select Yes to return all settings for the selected custom

paper to their default values.

Parent topic: Using the Control Panel Menus

Related tasks

Loading Media Saving Sets of Media Settings Adjusting the Media Feed

Maintenance Menu Settings

The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations. You can access the menu by pressing the OK or Menu button while the tab is selected.

Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.

Setting Options Description

Nozzle Check — Prints a nozzle check pattern that you

can visually inspect and then run head cleaning if necessary.

Head Cleaning

All Nozzles

Selected Nozzles

Cutter Maintenance Adjust Cut Position

Head Maintenance Yes

Head Cap Cleaning — Positions the print head to allow access

Waste Ink Counter — Lets you reset the waste ink counter if

Parent topic: Using the Control Panel Menus

Related tasks

Replacing the Waste Ink Bottle Aligning the Print Head Replacing the Cutter

Execute (Light)

Execute (Medium)

Execute (Heavy)

Replace Cutter

Lets you clean all or selected nozzles, based on the nozzle check pattern. Select the lightest cleaning level first. If nozzles are still clogged, select a heavier cleaning.

Adjusts the cutter position in increments of 0.039 inch (1 mm), from –0.12 to 0.12 inch (–3 to 3 mm).

Replace Cutter: positions the cutter for replacement.

Positions the print head for cleaning using the head maintenance kit.

to the caps for cleaning.

you replace the waste ink bottle before being prompted by a message on the control panel.

Performing Head Maintenance Cleaning the Print Head Checking for Clogged Print Head Nozzles

Setup Menu Settings

The Setup menu lets you configure and monitor the following aspects of your product:

• Printer setup

• Printer status

• Network setup

• Power settings

• General preferences

• Date and time settings

Caution: Follow the instructions in the topic links below the tables to use these menu settings correctly.

Printer Setup Settings

Setting Options Description

Roll Paper Setup Auto Cut Automatically cuts the roll paper as each page

is printed.

Refresh Margin Automatically trims the leading edge to

remove any ink stains that may have been left from the previous print job.

Page Line Prints a cut line between pages if Auto Cut is

off.

Roll Paper Margin Sets the margins for each page.

Note: Settings made using the RIP software

take priority over these settings.

Side: 3mm (0.12 in.) or 15mm (0.59 in.)

Top: 5mm (0.2 in.) or 15mm (0.59 in.)

Bottom: 5mm (0.2 in.), 15mm (0.59 in.), or 150mm (5.9 in.)

Roll Paper Remaining Displays and records the amount of paper

remaining on a roll (after you enter the total roll length).

Remaining Alert Enter the length at which the printer will alert

you, from 4 to 50 ft (1 to 15 m).

Setting Options Description

Advanced Settings Remove Skew Performs skew correction for loaded media.

Disable if media shows traces from the rollers.

Drying Time Per Page If ink blurs on the paper, set a time from 0.5 to

60 minutes.

Paper Size Check Automatically detects the edges of the paper.

Turn off this setting only if the printer displays a paper setting error when media is loaded correctly. Changed settings take effect when paper is reloaded.

Paper Skew Check Stops printing when skewed paper is detected.

Leave this setting On to avoid paper jams.

Print Nozzle Pattern Selects how often to print an automatic nozzle

check pattern (from 1 to 10 pages).

Periodical Cleaning Selects the strength (Light, Medium, or

Heavy) and frequency of automatic head

cleaning cycles. Even when Off, the printer automatically cleans the print head at set intervals to prevent clogging.

Cleaning Cycle Selects the frequency of automatic head

cleaning cycles (OFF or from 1 to 10 pages).

Charge Setting Adjusts the chip unit if there is a discrepancy

between the estimated ink level indicator on the LCD screen and the actual amount of remaining ink.

Restore Settings — Returns all printer settings to their default

values.

Printer Status Settings

Setting Options Description

Firmware Version — Displays the printer's firmware version.

Option Status — Displays the name of the device connected to

the product.

Setting Options Description

Carriage passes — Displays the current number of carriage

passes.

Network Setup Settings

Setting Options Description

IP Address Setting Auto

Panel

Determines whether IP addresses are obtained automatically through DHCP or manually. Select Panel to enter an IP address, subnet mask, and default gateway address.

Print Status Sheet — Prints the current network status and settings.

Restore Settings Yes

Restores all network settings to their defaults.

Power Settings

Setting Options Description

Sleep Mode 5 to 240 minutes Selects the interval before the printer enters

sleep mode. Default is 15 minutes.

Power Off Timer Off

1 to 24 hours

Restore Settings Yes

Selects the interval before the printer turns off automatically when it is idle. Default is 8 hours.

Restores all Power settings to their defaults.

Preferences Settings

Setting Options Description

Language Various languages Selects the language used on the control

panel display.

Setting Options Description

Unit: Length m

ft/in

Alert Lamp Setting On

Selects the unit of length used on the control panel display and when printing test patterns.

Enables the alert light when an error occurs.

Off

Administrator Menu Settings

Setting Options Description

Date And Time MM/DD/YY HH:MM Sets the printer's built-in clock. The time and

date are used in logs and status sheets.

Time Zone — Enter the difference between your time zone

and GMT. The time zone is used in email notifications sent by the Remote Manager utility.

Reset All Settings Yes

Restores all Setup menu settings to their defaults (except Date and Time, Language, and Unit: Length).

Parent topic: Using the Control Panel Menus

Related references

Printable Area and Paper Size Checking

Related tasks

Saving Sets of Media Settings Cutting Media Cleaning the Print Head Checking for Clogged Print Head Nozzles

Maintenance

See the instructions in these sections to maintain your printer for optimum results.

When to Maintain Your Product Preparing for Maintenance Stirring High Density Black Ink Replacing the Ink and Chip Unit Print Head Maintenance Cleaning the Anti-drying Caps Cleaning the Platen Replacing the Waste Ink Bottle Replacing the Cutter Replacing the Head Cleaning Set

When to Maintain Your Product

See the guidelines here to determine when you perform maintenance operations on your product or replace or refill consumables. If you need to perform an operation, use the links at the end of this topic.

Caution: To prevent sedimentation and incorrect colors in your printouts, stir the High Density Black ink in the ink tank once a week.

Note: You can set up certain maintenance operations to run automatically using settings on your product control panel.

Symptom Maintenance or consumable operation

Regular ink maintenance Stir the High Density Black ink in the ink tank and

clean the anti-drying caps once a week. Clean the platen once a month.

A low ink warning appears on the LCD screen. Check if you need to replace an ink and chip unit

for the indicated color.

A prepare and replacement message appears on the LCD screen.

Replace the waste ink bottle.

Symptom Maintenance or consumable operation

You want to check the print quality for clogged nozzles.

A nozzle check pattern indicates clogged nozzles. Clean the print head.

Print quality has declined.

Printed media is faint, or contains horizontal stripes or uneven colors.

Even after cleaning the print head several times, print quality has declined.

Printed media is smudged.

Ink, paper particles, or lint from the media accumulate on the platen.

Parent topic: Maintenance

Related tasks

Cleaning the Print Head Checking for Clogged Print Head Nozzles Replacing the Chip Unit and Refilling Ink Replacing the Waste Ink Bottle Cleaning the Anti-drying Caps Cleaning the Platen Replacing the Head Cleaning Set Stirring High Density Black Ink

Run a nozzle check to print a check pattern.

Perform the following as necessary:

• Clean the anti-drying caps.

• Replace the head cleaning set.

Clean the platen as necessary.

Preparing for Maintenance

Before you perform any maintenance procedures, see these sections to prepare for maintenance.

Maintenance Supplies Maintenance Precautions

Parent topic: Maintenance

Maintenance Supplies

Before performing any maintenance tasks or replacing ink, make sure you have the maintenance supplies listed here.

Protective eyewear

Obtain commercially available eyewear to protect your eyes from ink and ink cleaner.

Mask

Obtain a commercially available mask to protect your mouth and nose from ink and ink cleaner.

Wiper kit

Use the wiper kit that came with your product to replace the wiper and wiper cleaner.

Number Part Quantity

1 Gloves 2

2 Wiper 2

3 Wiper cleaner 2

Cap Cleaning Kit

Use the cap cleaning kit that came with your product for cleaning ink stains. The kit contains the following items:

Number Part Quantity

1 Gloves 2

2 Dropper 2

3 Cleaning stick (wide) 50

4 Cleaning stick (narrow) 25

5 Cap cleaning liquid 1

6 Cup 1

Metal or plastic tray

Obtain a metal or plastic tray to hold cleaning tools and removed consumables.

Head Maintenance Kit

Use the head maintenance kit that came with your product to clean the print head.

Soft cloth

Obtain a commercially available static-free, lint-free soft cloth to clean inside the product.

Parent topic: Preparing for Maintenance

Related references

Consumables and Replacement Parts

Maintenance Precautions

Follow these precautions as you maintain your product:

• Remove loaded media from the product before performing any maintenance tasks.

• Touch a metal object to discharge any static electricity before performing any maintenance tasks.

• Never touch the belts, cables, circuit boards, or other parts not covered in the maintenance task steps

or you could adversely affect the print quality or damage your product.

• Use only the cleaning sticks included in the product maintenance kit to clean your product to avoid

damaging the print head.

• Do not reuse cleaning sticks.

• Do not touch the ends of the cleaning sticks to prevent oil from your hands from damaging the print

head.

• Use only the cap cleaning liquid specified to clean the caps. Using anything else could damage your

product or reduce print quality.

• Do not use alcohol or water to clean the nozzle surface, caps, or wiper or you may damage your

product.

• Store ink packs, waste ink, and ink cleaner out of the reach of children.

• Wear protective eyewear, gloves, and a mask when performing maintenance tasks.

• Wash your hands after performing maintenance.

• Always use fresh cleaning pads.

Warning: If ink, waste ink or ink cleaner contact your skin, or get into your eyes or mouth, immediately do the following:

• Thoroughly wash the substance from your skin with large volumes of soapy water. If your skin

becomes irritated or discolored, contact a doctor.

• Immediately rinse the substance from your eyes with water to avoid bloodshot eyes or mild

inflammation. If you experience eye problems, contact a doctor.

• If a substance gets in your mouth, contact a doctor immediately.

• If you swallow a substance, do not induce vomiting and contact a doctor immediately. Inducing

vomiting may cause material to get in your windpipe and cause injury.

Caution: Waste ink is classified as industrial waste. Dispose of waste ink according to your local laws and regulations, such as entrusting it to an industrial waste disposal company. When handing over the waste ink to the industrial waste disposal company, make sure you include the Safety Data Sheet (SDS) found on the Epson support website.

Parent topic: Preparing for Maintenance

Related tasks

Performing Head Maintenance Removing Media

Stirring High Density Black Ink

To prevent sedimentation and incorrect colors in your printed media, stir the High Density Black ink in the ink tank once a week.

1. Open the ink inlet cover for the High Density Black ink shown here.

2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.

3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise the stick up to the top each time.

Caution: Move the stick slowly and steadily, or ink may splatter.

4. Insert the stirring stick into the ink tank and replace the ink inlet cap

Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap when pulling it out, the cap could get damaged.

5. Close the ink inlet cover.

Parent topic: Maintenance

Related references

Maintenance Precautions

Replacing the Ink and Chip Unit

See these sections to replace the ink chip unit in your product.

About Ink and Chip Unit Replacement Ink and Chip Unit Precautions Replacing the Chip Unit and Refilling Ink

Parent topic: Maintenance

About Ink and Chip Unit Replacement

When the message Check Ink Levels is displayed on the control panel screen, you need to refill the ink and replace the chip unit soon. Obtain an ink pack of the appropriate color as soon as possible.

You will be unable to print if a chip unit needs to be replaced. If the Check Ink Levels message is displayed during a print job, the print job pauses while you refill the ink and replace the chip unit. You can use the same procedure to refill the ink and replace chip units for all colors.

tank, it is time to replace the ink tank. The ink tank must be replaced because fine dirt, dust, and other foreign material may cause the ink tank’s filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson support for information on replacing components.

Note: This printer has a remaining ink warning system. This system does not directly detect the amount of ink remaining in the ink tank. Instead, the amount of ink remaining is estimated based on the ink usage conditions and displayed as a message. The accuracy of this system depends on consistent and proper ink refills.

If the procedure for refilling the ink and replacing the chip unit is not followed correctly, the remaining ink warning system may not function properly. To prevent this, replace the chip unit and refill the ink as soon as possible once the remaining ink level falls below 1.9 in. (50 mm) from the base of the ink tank.

Parent topic: Replacing the Ink and Chip Unit

Related tasks

Replacing the Chip Unit and Refilling Ink

Ink and Chip Unit Precautions

Follow these precautions as you refill the ink in your product:

• Store ink packs and waste ink in a location out of the reach of children.

• Wear protective eyewear, gloves, and a mask when refilling ink.

• Be sure to read the Safety Data Sheet (SDS) before using ink packs. To download it, visit

epson.com/support/sds (U.S.) or epson.ca/support/sds (Canada) and select your product.

• Gently cut or tear off the ink pack spout seal. If you cut the ink pack spout seal too quickly, ink may

splatter.

• Do not squeeze open ink packs. Ink may spill.

• Gently tilt the ink pack when pouring ink into the ink tank.

• Do not place anything on the ink tank or subject it to strong impacts, or the ink tank could detach.

Warning: Should ink contact your skin or enter your eyes or mouth, immediately take the following actions:

• If fluid contacts your skin, immediately wash it off using large volumes of soapy water. Consult a

physician if the skin appears irritated or discolored.

• If fluid enters your eyes, rinse them immediately with water. Failure to observe this precaution could

result in bloodshot eyes or mild inflammation. If problems persist, consult with a physician.

• If fluid enters your mouth, consult with a physician.

• If swallowed, do not induce vomiting and consult with a physician immediately. Inducing vomiting may

cause material to get in your windpipe and cause injury.

Parent topic: Replacing the Ink and Chip Unit

Replacing the Chip Unit and Refilling Ink

Follow the steps here to replace the chip unit and refill the ink in your product.

1. When the message Check Ink Levels appears on the control panel screen, check how much ink is left in the ink tank.

If the remaining ink level is above the top edge of the metal plate or greater than 1.9 in. (50 mm) from the base of the ink tank, continue to use the printer until the remaining ink level is below the top edge of the metal plate or less than 1.9 in. (50 mm) from the base of the ink tank so that you can use all the ink in a new ink pack to refill the ink tank.

If the remaining ink level is 1.9 inches (50 mm) or less, go to the next step.

Note: When the message Refill Ink Tank is displayed on the control panel screen and the remaining ink level is above the top edge of the metal plate or greater than 1.9 in. (50 mm) from the base of the ink tank, it is time to replace the ink tank. The ink tank must be replaced because fine dirt, dust, and other foreign material may cause the ink tank’s filter to malfunction. The ink tank

replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components.

2. Open the ink tank cover.

3. Insert a finger into the groove on the top of the slider and pull it straight out.

Caution: Do not tilt the slider. If you drop the chip unit, it may break.

4. Remove the chip unit from the slider.

5. Confirm that the label color on the slider matches the label on the new ink pack. Then attach the chip unit supplied with the new ink pack to the slider.

6. Hold the slider level and insert it. Then close the ink tank cover.

Caution: Do not push the slider in with too much force. Failure to observe this precaution could damage the printer.

The new chip unit is automatically charged when the charge status is expended and no blue bars remain on the product's control panel screen.

7. Shake the new ink pack horizontally approximately 2 inches (5 cm) left and right for 5 seconds (approximately 15 times).

8. Open the ink inlet cover.

9. Do the following:

• For all ink colors except High Density Black ink, remove the ink inlet cap from the ink tank.

• For High Density Black ink, grasp the loop at the top of the ink inlet cap and slowly remove the ink

inlet cap.

Rest the stirring stick on the tab at the edge of the tank as shown.

10. Cut or tear off the ink pack spout seal.

11. Insert the spout of the ink pack into the groove and slowly tilt it to pour the ink.

Note: Be sure to completely empty the ink pack into the tank. Do not use an ink pack to refill multiple ink tanks. This can prevent the proper display of messages from the remaining ink warning system.

12. Do the following:

• For all ink colors except High Density Black ink, replace the ink inlet cap.

• For the High Density Black ink, lift up the stirring stick, guide it into the ink tank, and replace the ink

inlet cap as shown.

Caution: Press down the ink inlet cap firmly so it does not interfere with the slider and damage the ink inlet cap.

13. Close the ink inlet cover.

Parent topic: Replacing the Ink and Chip Unit

Related concepts

About Ink and Chip Unit Replacement

Related references

Consumables and Replacement Parts Ink and Chip Unit Precautions

Print Head Maintenance

Print head maintenance ensures the best print quality.

Perform the following maintenance as necessary:

• Nozzle Check: Check for clogged nozzles before each print job or if you have not used the printer for

an extended period of time. Inspect the printed check pattern and clean the print head if you notice faint or missing areas.

• Head Cleaning: Clean the print head if you notice faint areas or gaps in the printed result.

• Head Alignment: Align the print head if your printouts are grainy or out of focus.

• Head Maintenance: Perform head maintenance if ink smears on your printouts even after cleaning

the print head.

Checking for Clogged Print Head Nozzles Cleaning the Print Head Aligning the Print Head Performing Head Maintenance

Parent topic: Maintenance

Checking for Clogged Print Head Nozzles

To maintain optimum print quality, perform a nozzle check before printing. This lets you visually inspect the printed check pattern and clean the nozzles, if necessary.

There are two ways to check the nozzles:

• Set up the product to automatically print a check pattern before each print job. You can select how

often the product performs a nozzle check in the Setup menu.

• Manually run a nozzle check from the product control panel, as described here.

1. Load roll paper and select the matching paper type on the product control panel.

2. Press the maintenance button.

You see the Maintenance menu on the product control panel screen.

3. Select Nozzle Check and press the OK button.

You see a confirmation message.

4. Press the OK button.

The product prints a nozzle check pattern.

5. Check the printed pattern to see if there are gaps in the lines.

Nozzles are clean

Nozzles need cleaning

Note: When paper is loaded in the auto take-up reel, the paper is not automatically cut after printing

the check pattern. If the check pattern is hard to see, press the cut/feed media button then press the down arrow button until the check pattern is easily visible. After checking the printed pattern, press the up arrow button to rewind the paper then press the back button to return to the menu.

6. If there are no gaps, the print head is clean and you can continue printing.

If there are gaps or the pattern is faint, clean the print head.

Parent topic: Print Head Maintenance

Related references

Setup Menu Settings Maintenance Menu Settings

Related tasks

Loading Media Viewing and Changing Media Settings Cleaning the Print Head

Cleaning the Print Head

If printouts are faint or have gaps, you should clean the print head to clear the clogged nozzles. Clean the print head only if print quality declines or image colors are incorrect.

Note: You can also set up the product to automatically clean the print head at selected intervals using the Periodical Cleaning and Cleaning Cycle settings in the Setup menu.

You can select from three levels of head cleaning:

• Light: Use this cleaning level first.

• Medium: Use this cleaning level if you cannot clear the clogged nozzles after cleaning with the light

level.

• Heavy: Use this cleaning level if you cannot clear the clogged nozzles after cleaning with the medium

level.

1. Press the maintenance button on the control panel.

You see the Maintenance menu.

2. Press the up or down arrow button to select Head Cleaning and press the OK button.

3. Press the up or down arrow button to choose one of the following cleaning options:

• All Nozzles: Select this option when you see faint printing or gaps in all rows of nozzles in the

check pattern. Go to step 5.

• Selected Nozzles: Select this option when you see faint printing or gaps in only certain rows of

nozzles in the check pattern. You can select to clean multiple nozzle rows, if necessary.

4. To select the nozzle rows for cleaning, press the up or down arrow button to highlight the row colors and press the OK button. Repeat for each row you want to clean. When you finish, select Proceed and press the OK button.

5. Press the up or down arrow button to select the cleaning level and press the OK button.

Print head cleaning starts. When it is complete, the menu closes.

6. Print a nozzle check pattern or check your printout to confirm that the nozzles are cleared.

Parent topic: Print Head Maintenance

Related references

Setup Menu Settings

Related tasks

Checking for Clogged Print Head Nozzles

Aligning the Print Head

If your printouts are grainy or blurry, you need to align the print head. The thickness of your print media determines the alignment options you select. You can store separate alignment values for each type of media you use for quick selection.

Before aligning the print head, make sure you have correctly loaded the media you plan to print on and that the correct setting name is selected from Custom Paper Setting. Also check that the print head nozzles are not clogged.

1. On the product control panel, press the left or right arrow button to select the tab and press the OK button.

The Paper menu appears.

2. Press the up or down button to select Custom Paper Setting and press the OK button.

3. Press the up or down button to select the paper type you want to set alignment values for and press the OK button.

4. Press the up or down arrow button to select Head Alignment and press the OK button.

5. Press the up or down arrow button to select one of these adjustment methods and press the OK button:

• If you are printing bidirectionally on your media, select the Manual(Bi-D) setting. If the print quality

has not improved, repeat the steps here and select the Manual(Uni-D) setting.

• If you are printing unidirectionally on your media, select the Manual(Uni-D) setting.

6. Press the OK button to print an alignment test pattern.

Note: When paper is loaded in the auto take-up reel, the paper is not automatically cut after printing the alignment pattern. If the alignment pattern is hard to see, press the cut/feed media button

then press the down arrow button until the alignment pattern is easily visible. After checking the printed pattern, press the up arrow button to rewind the paper then press the back button to return to the menu.

7. Examine the alignment test pattern to select the pattern number with the least visible white lines, as in pattern 3 shown here.

8. Take the average number for each row and color in the alignment patterns, as shown in the example below:

9. If the product control panel displays C1, press the up or down arrow button to select the number of the best pattern in C1 and press the OK button. Repeat this step for all the color patterns.

After you select the final color pattern number, the control panel returns to its ready status.

Parent topic: Print Head Maintenance

Related references

Maintenance Menu Settings

Related tasks

Loading Media Checking for Clogged Print Head Nozzles

Performing Head Maintenance

If ink smears onto your printed media even after cleaning the print head, you should perform head maintenance to clean inside the product near the print head.

Use the head maintenance kit that came with your product to perform head maintenance.

1. Remove any paper loaded in the product.

2. Press the left or right arrow on the product control panel to highlight the tab and press the OK button.

You see the Maintenance menu on the product control panel screen.

3. Select Head Maintenance and press the OK button.

You see a message asking you to prepare the head maintenance kit.

4. Press the up or down arrow button to select Yes then press the OK button.

The product moves the print head out of the way.

5. Peel the backing off of the pads in the head maintenance kit.

6. Open the printer cover.

7. Place the pads on the platen on both sides of the print head (a).

Caution: Make sure the pads do not cover the ink absorbing areas (b) on the platen so the pads do not stick to them. Do not move the print head by hand; this can damage your product.

8. Press the edge of each pad against the rollers as shown.

Note: Make sure there are no gaps between the pads and the rollers or head maintenance will not be performed properly.

9. Rub the areas shown here to secure the pads to the platen.

Caution: Do not press too hard on the pad or you could damage the platen.

10. Close the printer cover.

Note: Do not open the printer cover during head maintenance or the procedure will stop.

11. Press the OK button.

The head maintenance procedure begins.

12. Follow the instructions on the product control panel screen to open the printer cover and carefully remove the pads when head maintenance finishes.

Note: Do not reuse the pads.

13. Close the printer cover and press the OK button to clean the print head.

Parent topic: Print Head Maintenance

Related references

Maintenance Precautions

Related tasks

Removing Media

Cleaning the Anti-drying Caps

Clean the anti-drying caps at least once a week to remove any ink that may affect print quality. Be sure you have a Cap Cleaning Kit handy.

1. Press the left or right arrow button to select the tab and press the OK button.

The Maintenance menu is displayed.

2. Press the up or down arrow button to select Head Cap Cleaning and press the OK button.

The print head moves to the cleaning position.

3. Follow the on-screen instructions to open the maintenance cover.

4. Hold a narrow cleaning stick perpendicularly and wipe off any ink around the outsides of the caps.

Note: Do not touch the inside of the caps shown here to avoid damaging the caps and preventing the print head from capping correctly.

5. Wipe inside the guides as shown here.

6. Place the cup supplied in the cap cleaning kit on a tray and pour approximately 0.17 ounce (5 ml) of cap cleaning liquid into the cup.

7. Recap the ink cleaner bottle.

8. Draw some cap cleaning liquid with the dropper.

9. Starting with the second cap from the left, squeeze drops onto each cap until the inside is full, but not overflowing.

Caution: Do not add cap cleaning liquid to the first cap on the left. This is the suction cap and adding cleaning liquid to it may cause the product to malfunction. If you added cleaning liquid to the suction cap, do not try to wipe it up. Touching the inside of the suction cap may prevent proper capping.

10. Use a new, dry cleaning stick (wide) to soak up the cap cleaning liquid from the anti-drying caps.

11. Use another new, dry cleaning stick (wide) to wipe up any remaining cap cleaning liquid.

Caution: Any ink or cap cleaning liquid left on the inside of the anti-drying caps may clog the nozzles.

12. When you are finished, close the maintenance cover and press the OK button twice.

Parent topic: Maintenance

Related references

Consumables and Replacement Parts Maintenance Supplies Maintenance Menu Settings Maintenance Precautions

Cleaning the Platen

Carefully follow the steps here to clean the platen to remove ink, paper particles, and lint. We recommend cleaning these parts once a month. Clean these parts more frequently depending on the environment and media being used.

Caution: If dust or other particles remain on the platen inside the product, the print head nozzles may clog or the print head may be damaged.

1. Remove any media from the product.

2. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet.

3. Wait for one minute after unplugging the power cable then open the printer cover and use a soft, clean cloth to clean away any dust or dirt inside the product.

4. Open the printer cover and use a soft, clean cloth to carefully clean platen area (a) as shown here. Wipe from the inside of the printer toward the outside to avoid spreading dirt.

Caution: As you clean, do not touch the ink tubes, rollers, or platen area (b) shown here to avoid staining future prints. If necessary, clean area (a) using a cloth dampened with mild detergent and wipe dry with a soft cloth.

5. If any paper dust accumulates in the platen holes, gently remove it using a pointed object.

6. Close the printer cover.

7. Plug in and turn on the product, then load roll paper.

8. To clean the pressure rollers, press the cut/feed media button, then hold down the down arrow button to feed paper over the rollers.

9. Cut the media after feeding.

Parent topic: Maintenance

Related references

Maintenance Precautions

Related tasks

Cutting Media Removing Media

Replacing the Waste Ink Bottle

When you see one of these messages on the product control panel screen, you need to replace the waste ink bottle:

• Prepare empty waste ink bottle

• Replace waste ink bottle and press OK

Wait until the product is not printing or cleaning the print head before replacing the waste ink bottle.

Caution: Replacing the waste ink bottle during printing or cleaning could cause waste ink to leak. When

replacing the waste ink bottle, always wear the gloves included in the maintenance kit. Leave the waste ink in the bottle for disposal and do not transfer it to another container.

Note: You will need the lid for the waste ink bottle when disposing of waste ink. Keep the lid in a safe place and do not throw it out.

1. Lift up the waste ink bottle and remove it from the holder as shown here:

Note: If the back of the stopper is stained, wipe it.

2. Put the inner seal and cap on the used waste ink bottle.

3. Insert the waste ink tube into the new waste ink bottle and place the bottle in the holder.

Note: Be sure the waste ink tube is inserted in the waste ink bottle or waste ink could spill onto your product.

4. Lower the stopper onto the waste ink bottle and make sure it firmly seals to the mouth of the bottle.

Note: If the stopper does not firmly seal, waste ink could spill onto your product.

5. Press the OK button on the product control panel.

6. Press the OK button again to reset the waste ink counter.

Note: If you replaced the waste ink bottle before the replacement message appeared on the control panel, press the OK or Menu button while on the tab and select Waste Ink Counter to clear the waste ink counter.

Parent topic: Maintenance

Related references

Maintenance Menu Settings Maintenance Precautions

Replacing the Cutter

If the cutter stops cutting paper cleanly, it is time to replace the cutter.

Make sure you have a Phillips-head screwdriver before you begin.

1. Remove any paper loaded in the product.

2. Press the left or right arrow on the product control panel to highlight the tab and press the OK button.

The Maintenance menu appears.

3. Press the up or down arrow button to select Cutter Maintenance and press the OK button.

4. Press the up or down arrow button to select Replace Cutter and press the OK button twice.

The cutter moves into replacement position.

100

Epson F6370 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction to Your Printer

Notations Used in the Documentation

Printer Part Locations

Product Parts - Front and Side

Product Parts - Inside

Control Panel Parts

Consumables and Replacement Parts

Printer Usage Guidelines

Using Your Printer

Handling Ink Packs and Ink Tanks

Handling Media

Storing Your Printer

Media Handling

Loading Media

Viewing and Changing Media Settings

Saving Sets of Media Settings

Printable Area and Paper Size Checking

Media Feed Adjustment

Adjusting the Media Feed

Adjusting the Media Feed During Printing

Cutting Media

Removing Media

Using the Auto Take-up Reel

About the Auto Take-up Reel

Attaching the Take-up Roll Core to the Auto Take-up Reel

Take Up with the Printable Side In

Removing Media from the Auto Take-up Reel

Using the Control Panel Menus

Accessing the Printer's Menus

Paper Menu Settings

Maintenance Menu Settings

Setup Menu Settings

Maintenance

When to Maintain Your Product

Preparing for Maintenance

Maintenance Supplies

Maintenance Precautions

Stirring High Density Black Ink

Replacing the Ink and Chip Unit

About Ink and Chip Unit Replacement

Ink and Chip Unit Precautions

Replacing the Chip Unit and Refilling Ink

Print Head Maintenance

Checking for Clogged Print Head Nozzles

Cleaning the Print Head

Aligning the Print Head

Performing Head Maintenance

Cleaning the Anti-drying Caps

Cleaning the Platen

Replacing the Waste Ink Bottle

Replacing the Cutter