Epson F3070 User Manual

EPSON

Preferred

SM

®

Limited Commercial Warranty Program for the

Epson® SureColor® F3070 Series Printers

Toll-Free Phone Number

Priority Technical Support

Security and Peace of Mind

On-Site Repair/Exchange

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Welcome and Congratulations

Congratulations on your purchase of the Epson® SureColor® F3070 Series printer. Your printer is designed
to provide consistent high-quality output in the direct-to-garment printing environment. To ensure your
complete satisfaction with its performance, Epson is pleased to include the Epson Limited Warranty
described in this document.

Note: Your printer is designed to use UltraChrome
caused by the use of other inks or ink delivery systems, will not be covered under this warranty

Any damage due to installation by anyone other than an Epson-authorized installer is not covered
by this warranty.

This limited warranty includes priority toll-free technical phone support and other services as noted under
“Terms and Conditions—Limited Warranty for Commercial Products.” Should you have a question or
experience a problem with your printer, simply call the exclusive Epson toll-free number and select the
technical support option as described in this booklet. Please have your serial number available for the
technical support specialist. Since it’s an exclusive number, your call will be answered promptly.

Important Notice: This Limited Warranty contains important legal terms and conditions, including
an arbitration provision. Please review carefully.

Once again, congratulations and welcome to the Epson Family.

®

DG ink and delivery systems. Any damage

For Epson Technical Support

Follow these easy steps to obtain technical support.

Step 1: Have your serial number available: ___________________________

Step 2: Call toll-free [phone] or call [phone] (U.S. and Canada).

Step 3: Follow the voice prompt instructions.

Step 4: Be prepared to work with the Technical Support Specialist to diagnose the problem.

Operating hours: Currently Monday through Friday, 6

AM to 6 PM, Pacific Time (subject to change)

Terms and Conditions

Limited Warranty for Commercial Products

1. What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer that the
Epson SureColor F3070 Series Printer (“Printer” or “Product”) covered by this limited warranty
statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the
manufacturer’s specifications and will be free from defects in workmanship and materials for either (1) a
period of ninety (90) days from the date of original purchase, (2) 360,000 shirts, (3) 15,840,000 carriage
passes, or (4) replacement of a maximum of two print heads: one color ink head and one white ink
head, whichever occurs first (“Warranty Period”). This warranty is not transferable. Epson also warrants
that the consumable ink enclosed with the Printer will perform to the manufacturer’s specified usage.
The warranty for the ink shipped with the Printer may expire before the expiration of the limited warranty
for the Printer.

2. What Epson Will Do To Correct Problems: Should your Epson SureColor F3070 Series Printer prove
defective during the Warranty Period, please call the toll-free Epson support line identified in this
booklet. This line will be answered during Epson’s regular support hours (currently, 6:00
Pacific Time, Monday through Friday—subject to change). When you call, please be prepared to
provide the service technician with proof of purchase information including the unit serial number and
original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot
be verified by the serial number. An Epson service technician will work with you to try to resolve the
problem. If service is required, the on-site service program may be utilized. The technician will provide
additional instructions about the program at the time this service is being set up. At its sole discretion,
Epson may instead elect to perform exchange service. For more details, please see “On-Site
Response” and “Printer Exchange.” When service involves the exchange of a unit or its parts, the items
replaced become the property of Epson. Replacement items assume the remaining Warranty Period of
the original Product. Parts and Printers exchanged may be new or remanufactured to Epson standards.

AM to 6:00 PM,

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3. On-Site Response: If Epson determines that a warranted hardware defect requires repair, Epson may
elect to use on-site service. If this is the case, and if Epson determines that you are within Epson’s
on-site service territory, an Epson-authorized servicer will be contacted to make the repair at your
facility. Epson will usually dispatch repair parts and a technician to your location for the next business
day if determination that repair is required occurs prior to 1:00
made after 1:00
available to accept the parts delivery and be present at all times while a technician is on-site. Epson’s
shipment of service parts does not guarantee that replacement is required.

4. Printer Exchange: Epson may, at its sole discretion, elect to replace a Printer that for whatever reason
appears to require repair due to a warranted hardware defect. Under these rare circumstances, Epson
will replace the Printer with the same or a comparable Printer refurbished to the Epson standard of
quality. (The replacement Printer will not include promotional materials, accessories, stands,

PM Pacific Time, dispatch will usually be for the second business day. An adult must be

PM Pacific Time. If that determination is

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documentation, manuals, software, or cables.) You must be able to receive, unpack, and install the
replacement Printer, and prepare the defective Printer for return shipment by following the procedures
described in the user manual or documentation provided by Epson.

The repacked defective Printer will be picked up by a carrier designated by Epson. If the defective
Product is not returned within seven (7) business days of receipt of the replacement Printer, you will be
invoiced at the price of the replacement Printer. If the Product is returned damaged because you have
not properly packed or shipped it, you will be billed for the damage. It is your responsibility to unpack,
reinstall optional components, and set up the exchange Printer at your location. Epson does not cover
damage caused by improper installation.

5. What This Warranty Does Not Cover:

A. Standard Exclusions:

1) Any damage caused by misuse, abuse, improper installation, or neglect; disasters such as fire,

flood, or lightning; or improper electrical currents, software, or interaction with non-Epson
products.

2) Any damage caused by using inks or ink delivery systems other than the Epson UltraChrome
DG ink system for which the Printer was designed.

3) Any damage caused by using unsuitable media or garments (see your online User’s Guide for
details).

4) Any damage caused by, or any service for, third-party software, applications, parts,
components, or peripheral devices added to the Product after its shipment from Epson, such as
dealer- or user-added boards, components, or cables.

5) Any damage caused by installing the Printer next to a heat source or directly in the path of an air
vent or air conditioner.

6) Service when the Printer is used outside the U.S., Canada, or Puerto Rico.

7) Service if the Printer label, logo, rating label, or serial number has been removed.

8) Any damage from service performed by other than an Epson Authorized Servicer.

9) Any service or replacement of consumable items or maintenance consumables, such as ink

cartridges, ink supply units, ink packs, or pick-up rollers.

10) Any cosmetic damage or wear to Product casings or covers.

11) Any color change or fading of printed media or garments, or reimbursement of materials or

services required for reprinting.

12) Any Product or parts purchased as used, refurbished, or reconditioned.

13) Service required to return the Printer to operation if it has been turned off for an extended period

and pre-storage maintenance was not performed (see your online User’s Guide for details).

14) Any damage caused by using improper packaging materials or improper packaging and
shipping when returning a Product for repair or replacement. You will be invoiced for such
shipping damages to the Product.

B. Product-Specific Exclusions:

1) Any damage caused by improper use, neglect, or improper performance of user-level

maintenance as documented in the User’s Guide. See the Maintenance section of your User’s
Guide for in-depth maintenance instructions.

2) Print head coverage is limited to the replacement of a maximum of two print heads: one
color ink head and one white ink head.

Note: If a claimed defect cannot be identified or reproduced in service, you will be held

responsible for costs incurred.

6. DISCLAIMER OF OTHER WARRANTIES: THE WARRANTY AND REMEDY PROVIDED ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME LAWS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND
IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER PERSON OR
FIRM ARE VOID.

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7. EXCLUSION OF DAMAGES; EPSON’S MAXIMUM LIABILITY: Epson’s sole and exclusive liability
and your exclusive remedy for breach of warranty shall be limited to either, at Epson’s option, repair or
replacement as set forth above. If the above remedy fails for any reason, Epson’s entire liability shall be
limited to the price paid for the Epson product. Any action for breach of warranty must be brought within
15 months of the date of original purchase. Epson is not liable for performance delays or for
nonperformance due to causes beyond its reasonable control. Except as provided in this written
warranty, neither Epson nor its affiliates shall be liable for any loss, inconvenience, or damage, including
direct, special, incidental or consequential damages, including lost profits, cost of substitute equipment,
downtime, claims of third parties, including customers, or injury to property, resulting from the use or
inability to use the Epson products, whether resulting from a breach of warranty or any other legal
theory. In such jurisdictions, the limits in this paragraph and the preceding paragraph may not apply.

8. Disputes, Arbitration, Governing Laws:

A. Any controversy or claim arising out of or relating to Epson products or services or this agreement,

shall be resolved by arbitration, rather than in court, in Los Angeles County. If you or Epson
commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect
when the arbitration is filed, excluding any rules that permit arbitration on a class or representative

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basis, available at http://www.jamsadr.com or by calling 1-800-352-5267, and under the rules set
forth in this agreement. Disputes shall be resolved by a single neutral arbitrator, and both parties
shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is
bound by the terms of this agreement.

B. Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you agree to try, for sixty

(60) days, to resolve any dispute informally by contacting us at [e-mail].
Please include your name, address and contact information, the facts giving rise to the dispute, and
the relief requested. You agree to act in good faith to resolve the dispute, but if you and Epson do not
reach a resolution within the sixty (60) days, you may commence an arbitration.

C. Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual

arbitration procedure and waiver of class and representative proceedings specified in this
agreement by sending a written letter to Epson America, Inc., ATTN: Legal Department,
3840 Kilroy Airport Way, Long Beach, CA 90806 (effective August 2020: 3131 Katella Ave.,
Los Alamitos, CA 90720), within thirty (30) days of your purchase of the Epson products
and/or services that specifies (i) your name, (ii) your mailing address, and (iii) your request to
be excluded from the final, binding individual arbitration procedure and waiver of class and
representative proceedings specified in this Section 8. In the event that you opt-out
consistent with the procedure set forth above, all other terms shall continue to apply,
including the requirement to provide notice prior to litigation.

D. Judgment on the award may be entered in any court having jurisdiction. There is no judge or jury in

arbitration and your grounds for appeal are limited, however, the arbitrator is empowered to grant
relief and award you the same damages as a court could, including declaratory or injunctive relief.

E. Notwithstanding the foregoing, you may bring an individual action in a small claims court of your

state or municipality if the action is within that court’s jurisdiction and is pending only in that court.

F. Any action must be brought within three (3) months of the expiration of the warranty.

G. If any provision in this Section 8 is found to be unenforceable, that provision shall be severed with

the remainder of this agreement remaining in full force and effect. The foregoing shall not apply to
the prohibition against class or representative actions. This means that if Section H (below) is found
to be unenforceable, the entire Section 8 (but only Section 8) shall be null and void.

H. We each agree that any dispute resolution proceedings will be conducted only on an

individual basis and not in a class, consolidated or representative action. If for any reason a
claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We
also both agree that you or we may bring suit in court to enjoin infringement or other misuse
of intellectual property rights.

I. Except for this section, which is governed by the Federal Arbitration Act, in the event of a dispute in

which the provisions in this arbitration section are inapplicable, severed from the remainder of this
agreement, or you opt-out, you and Epson both consent to the jurisdiction of your state of residence.

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9. Other Provisions:

A. Other Rights You May Have: This warranty gives you specific legal rights, and you may also have

other rights which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow limitations on
how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.

B. Warranties in Canada: In Canada, warranties include both warranties and conditions.

C. Governing Law: This warranty shall be governed by the internal laws of the State of California,

except for Section 8, which is governed by the Federal Arbitration Act. In the event of a dispute in
which the provisions of Section 8 are inapplicable, or severed from the remainder of this agreement,
or you opt out pursuant to Section 8C, you and Epson both consent to the governing law and
jurisdiction of your state of residence.

Purchasing Extended Service: the Epson Preferred
Plus Plan

The Epson Limited Commercial Warranty offers warranty service during your warranty coverage period of
(1) ninety (90) days from the date of original purchase, (2) 360,000 shirts, (3) 15,840,000 carriage passes,
or (4) replacement of a maximum of two print heads: one color ink head and one white ink head, whichever
occurs first. We’d like to inform you of the opportunity to continue enjoying Epson service after the end of
this warranty through our Preferred Plus Plan—Epson’s extended service contract. Ask your dealer for
details or call Epson at [phone]. The Preferred Plus Plan must be purchased before expiration of
your original warranty coverage.

Epson America, Inc. – P.O. Box 93012 – MS: 2-55 – Long Beach, CA 90809-9941 CPD-59486

© 2020 Epson America, Inc., 6/20 Printed in U.S.A.