Epson F3070 User Manual

EPSON® PreferredSM

Limited Commercial Warranty Program for the

Epson® SureColor® F3070 Series Printers

Toll-Free Phone Number

Priority Technical Support

Security and Peace of Mind

On-Site Repair/Exchange

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Welcome and Congratulations

Congratulations on your purchase of the Epson® SureColor® F3070 Series printer. Your printer is designed to provide consistent high-quality output in the direct-to-garment printing environment. To ensure your complete satisfaction with its performance, Epson is pleased to include the Epson Limited Warranty described in this document.

Note: Your printer is designed to use UltraChrome® DG ink and delivery systems. Any damage caused by the use of other inks or ink delivery systems, will not be covered under this warranty

Any damage due to installation by anyone other than an Epson-authorized installer is not covered by this warranty.

This limited warranty includes priority toll-free technical phone support and other services as noted under “Terms and Conditions—Limited Warranty for Commercial Products.” Should you have a question or experience a problem with your printer, simply call the exclusive Epson toll-free number and select the technical support option as described in this booklet. Please have your serial number available for the technical support specialist. Since it’s an exclusive number, your call will be answered promptly.

Important Notice: This Limited Warranty contains important legal terms and conditions, including an arbitration provision. Please review carefully.

Once again, congratulations and welcome to the Epson Family.

For Epson Technical Support

Follow these easy steps to obtain technical support.

Step 1: Have your serial number available: ___________________________

Step 2: Call toll-free [phone] or call [phone] (U.S. and Canada).

Step 3: Follow the voice prompt instructions.

Step 4: Be prepared to work with the Technical Support Specialist to diagnose the problem. Operating hours: Currently Monday through Friday, 6 AM to 6 PM, Pacific Time (subject to change)

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Terms and Conditions

Limited Warranty for Commercial Products

1.What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer that the Epson SureColor F3070 Series Printer (“Printer” or “Product”) covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer’s specifications and will be free from defects in workmanship and materials for either (1) a period of ninety (90) days from the date of original purchase, (2) 360,000 shirts, (3) 15,840,000 carriage passes, or (4) replacement of a maximum of two print heads: one color ink head and one white ink head, whichever occurs first (“Warranty Period”). This warranty is not transferable. Epson also warrants that the consumable ink enclosed with the Printer will perform to the manufacturer’s specified usage. The warranty for the ink shipped with the Printer may expire before the expiration of the limited warranty for the Printer.

2.What Epson Will Do To Correct Problems: Should your Epson SureColor F3070 Series Printer prove defective during the Warranty Period, please call the toll-free Epson support line identified in this booklet. This line will be answered during Epson’s regular support hours (currently, 6:00 AM to 6:00 PM, Pacific Time, Monday through Friday—subject to change). When you call, please be prepared to provide the service technician with proof of purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem. If service is required, the on-site service program may be utilized. The technician will provide additional instructions about the program at the time this service is being set up. At its sole discretion, Epson may instead elect to perform exchange service. For more details, please see “On-Site Response” and “Printer Exchange.” When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. Replacement items assume the remaining Warranty Period of the original Product. Parts and Printers exchanged may be new or remanufactured to Epson standards.

3.On-Site Response: If Epson determines that a warranted hardware defect requires repair, Epson may elect to use on-site service. If this is the case, and if Epson determines that you are within Epson’s on-site service territory, an Epson-authorized servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM Pacific Time, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson’s shipment of service parts does not guarantee that replacement is required.

4.Printer Exchange: Epson may, at its sole discretion, elect to replace a Printer that for whatever reason appears to require repair due to a warranted hardware defect. Under these rare circumstances, Epson will replace the Printer with the same or a comparable Printer refurbished to the Epson standard of quality. (The replacement Printer will not include promotional materials, accessories, stands,