Epson Expression 1640XL- Graphics Arts Product Support Bulletin

EPSON

Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN­compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:

Product Support Bulletin

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT­2500/15000/30000 series scanners

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

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PSB.2007.04.001

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Correct Procedure for Deleting Epson Scan Driver:

! Use the driver specifically written for your scanner model to uninstall the Epson Scan

driver.

! If you have more than one Epson scanner model on your computer, use the driver

specifically written for each scanner to uninstall its respective device driver.

! If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,

first delete the Power PC driver using only the Power PC driver for your scanner model.
Then install the Universal Binary driver.

If the above procedure does not resolve the problem, then manually verify that the Epson
Scan files and folders, listed below, have been deleted.

! EPSON Scan (in Applications Folder)
! EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /

TWAIN Data Sources folder

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PSB.2007.04.001

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EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:

Reference:
Product(s):

Subject:

This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the
following models: Perfection 610/640/1200/1240/1250/1260/1640/
1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400
multi-function devices, Expression 1600/1680/1640XL series scanners.

2/2/2004
PSB.2004.02.004

TE03-389 Rev. A
Expression 1600/1680/1640XL Series Scanners; Perfection
610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200
Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products
EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3

Originator:

Authorization:

Total Pages:

RY

/DS

2

Reason:

The new Epson Scan driver improves functionality when scanning in Mac OS 10.3. See the
next section for the list of changes included in the new driver.

Driver Improvements:

• Enables Epson Scan to start when the Scan button is pushed.

• Enables Epson Scan to start even if the volume name (Hard Disk) on the desktop is

only 2 bytes (2 characters) in length.

• Eliminates the error “Epson scan cannot be started”, which occurs when the USB

cable is disconnected while Epson scan is loading.

• Corrects lock-up issues when using the Zoom tool in Epson Scan.

• Corrects functionality issues and mouse cursor lock-ups when using the Histogram

Adjustment, Tone Correction and Image Adjustment tools or when clicking on each
tool’s Title bar.

• Prevents Epson Scan from unexpectedly quitting when scanning two or more times

from PhotoShop with a Perfection 1250 scanner.

• Prevents Epson Scan from locking up when scanning from a Perfection 3200

scanner with a Firewire connection.

• Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable

from a Perfection 3200 scanner while Epson Scan is open.

• Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or

1260 scanner.

• Enables Epson Scan to launch properly when scanning from an Expression 1680/ or

1640XL with a Firewire connection.

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Limitations of new driver:

• This driver does not support “Fast User Switching” in OS 10.3. This feature must be

turned off before using Epson Scan.

• You may receive an error “Epson Scan cannot be started” when trying to scan from

a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error,
use a Firewire connection or a USB 1.1 only supported port.

• Not all the scanner models on this list support Color Restoration and Dust Removal

so these settings may be unavailable in Epson Scan.

• If experiencing unstable operation when scanning from a Perfection 1250 or 1260

scanner, restart your system.

• If the computer goes into “sleep mode” and this setting was enabled in the Apple

Menu and you try to switch to a different mode after doing a preview scan in
Photoshop, the Epson Scan driver will freeze. This does not happen if the computer
goes into “sleep mode” after screen saver has started. To avoid lock-ups, change
the scanning mode before the computer goes into “sleep mode” or re-launch Epson
Scan after the computer wakes up and then change modes.

• After scanning with the Perfection 1250, if you then close Epson Scan and

disconnect the USB cable, a scanner model selection dialog box may appear on the
screen. Click “No” and the box closes. You can scan normally afterwards.

Action:

The new driver is available on the Epson web site. Go to www.epson.com and click on Drivers
& Downloads. Select your scanner model. On the Downloads page look for TWAIN Driver and
Epson Scan Utility v.1.28A in the Macintosh section.

To Install Epson Scan 1.28A:

1. Launch the EPSON Scan Installer and follow the on screen instructions.

2. After the TWAIN has been installed, connect the USB or Firewire interface cable from the
scanner to the computer.

To Uninstall Epson Scan 1.28A:

1. Disconnect the USB interface cable from the scanner.

2. Launch the EPSON Scan Installer.

3. Open the drop-down menu where you see “Easy Install” and select “Uninstall”.

4. Click the Uninstall button.

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EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:
Reference:
Product(s):
Subject:

This bulletin was created to inform customers of EPSON America’s support policy regarding
Windows™ and Macintosh® operating system requirements for USB 1.1/2.0 and IEEE­1394/FireWire® interface connectivity.

Reason:

Currently, there are many add-in USB 2.0 and IEEE-1394 connection host adapter products on the
market that include drivers for Windows and Macintosh OS that did not originally support specific
interfaces. Epson has released several scanner products with built-in USB 2.0 and/or IEEE-1394
(FireWire) ports. This document provides a guideline on EPSON America’s support policy on the
various operating systems and the interface connections they support. EPSON technical support
representatives will only be able to support customers who have Epson products that are configured
in accordance with the operating system requirements outlined here and in the product’s
documentation. Epson customers experiencing problems on an Epson product connected to an add­in USB 2.0 or IEEE-1394 interface that does not meet the minimum system requirements will be
asked to contact the interface product vendor or computer manufacturer for technical support.

This document is not model specific. It does not include other important system requirements
required to determine product compatibility on a user’s computer. To determine product support
compatibility, please refer to the specific scanner’s minimum system requirements found on the
outside of the product box, or visit Epson’s web site at www.epson.com.

The guidelines below were compiled from Microsoft’s and Apple’s Support websites and their
published system requirements for supported interface connectivity. For more information on
Windows and Macintosh Interface support please refer to Microsoft’s online Knowledge base at

www.microsoft.com

interface products please refer to the vendor’s documentation or product support web site.

Windows

USB 1.1:

Windows XP or Upgrade from a full version of Windows 98/98SE, Me, 2000

IEEE-1394 (FireWire):
Windows 98/98SE. Host computer must have an OHCI compliant IEEE-1394-1995 card or port
installed.

USB 2.0 Hi-Speed
Me, 2000. Host computer must have an EHCI compliant USB 2.0 Hi-Speed card or port installed.

04/01/2003
PSB.2003.04.003
N/A
All EPSON Scanners
Windows™ and Macintosh® Operating System requirements for USB 1.1/2.0
and IEEE-1394/FireWire® Interface connectivity

or Apple’s web site at www.apple.com. For information on add-in 3rd party

Full version Microsoft Windows 98/98 Second Edition, Windows Me, Windows 2000 or

Full versions of Windows Me/2000/XP, or upgrade from a full version of

: Full versions of Windows XP or upgrade from a full version of Windows 98/98SE,

Originator:

Authorization:

Total Pages:

TC

2

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Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released.
Refer to Microsoft Knowledge Base Article - 319973 Universal Serial Bus 2.0 Support in Windows
2000 for more information.

Important Notes:

1.) Operating system must not be an upgrade from Windows 95.

2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with
administrator rights before you can install and use EPSON software.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability

Macintosh OS

USB 1.1: Apple Macintosh computer (G3, G4, or iMac) with built-in USB port, running Mac® OS 8.5.1
to 9.2.2 with all USB extensions enabled. For OS X, you must have 10.1.3 or later.

FireWire (IEEE 1394):

Power PC-equipped Macintosh or newer with Mac OS 8.6 to 9.2.2 with Apple’s

FireWire 2.1 (or later) software installed. For OS X, you must have 10.1.3 or later.

USB 2.0 Hi-Speed

: Not supported

Important Notes:

1.) You cannot use a serial interface to connect the scanner.

2.) Interface adapter cables (i.e. SCSI to USB, or USB to Serial, etc) are not supported.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability.

4.) FireWire port must be compliant with this specification: IEEE 1394-2000 compatible.

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