Several Sheets of Paper are Fed at a Time. . . . . . . 95
Power and Control Panel Problems.............95
Power Does Not Turn On..................95
Power Does Not Turn O..................95
Power Turns O Automatically..............95
Cannot Print from a Computer................96
Checking the Connection (USB).............96
Checking the Connection (Network)..........96
Checking the Soware and Data. . . . . . . . . . . . . 97
Checking the Printer Status from the
Computer (Windows).....................99
Checking the Printer Status from the
Computer (Mac OS)......................99
When You Cannot Make Network Settings......100
Cannot Connect from Devices Even ough
Network Settings are No Problems.......... 100
When You Cannot Connect Using Wi-Fi
Direct (Simple AP) Connection............ 101
Checking the SSID Connected to the Printer. . . 103
Checking the SSID for the Computer.........103
Printout Problems........................104
3
User's Guide
Contents
Printout is Scued or Color is Missing........104
Banding Appears.......................104
Colored Banding Appears at Intervals of
Approximately 2.5 cm....................105
Vertical Banding or Misalignment...........105
Print Quality is Poor.....................105
Paper Is Smeared or Scued...............107
Printed Photos are Sticky.................107
Position, Size, or Margins of the Printout
e
Are Incorrect..........................107
Printed Characters Are Incorrect or Garbled. . . 108
e Printed Image Is Inverted..............108
Mosaic-Like Patterns in the Prints...........108
e Printout Problem Could Not be Cleared. . . 108
Other Printing Problems................... 109
Printing Is Too Slow.....................109
Printing Slows Down Dramatically During
Continuous Printing.....................109
Other Problems..........................109
Slight Electric Shock when Touching the
Printer...............................109
Operation Sounds Are Loud...............109
Application Is Blocked by a Firewall (for
Windows Only)........................110
Ink Spilled............................110
Appendix
Technical Specications....................111
Printer Specications....................111
Interface Specications...................112
Network Function List...................112
Wi-Fi Specications.....................112
Security Protocol.......................113
Supported ird Party Services.............113
Dimensions...........................113
Electrical Specications..................113
Environmental Specications..............114
System Requirements....................114
Regulatory Information....................115
Standards and Approvals................. 115
Restrictions on Copying..................115
Transporting and Storing the Printer...........116
Copyright.............................. 119
Trademarks.............................119
Where to Get Help........................120
Technical Support Web Site................120
Contacting Epson Support................120
4
User's Guide
About This Manual
About This Manual
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson soware applications.
❏ Start Here (paper manual)
Provides you with information on setting up the printer, installing the soware, using the printer, solving
problems, and so on.
❏ User's Guide (digital manual)
is manual. Provides overall information and instructions on using the printer, on network settings when
using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏ Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support
website at http://support.epson.net/.
❏ Digital manual
Start EPSON Soware Updater on your computer. EPSON Soware Updater checks for available updates of
Epson soware applications and the digital manuals, and allows you to download the latest ones.
Related Information
&“Soware
Update Tools (EPSON
Soware
Updater)” on page 84
Using the Manual to Search for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF
manual that has been opened in Adobe Reader X on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
5
in the search window,
nd
User's Guide
About This Manual
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏ Window s : H o l d down Alt, and then press ←.
❏ Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏ To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏ To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
Marks and Symbols
Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
Important:
c
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
&
Related Information
6
User's Guide
About This Manual
Links to related sections.
Descriptions Used in this Manual
❏ Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. e content displayed on
the screens varies depending on the model and situation.
❏ Illustrations of the printer used in this manual are examples only. Although there may be slight
depending on the model, the method of operation is the same.
dierences
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏ Microso
❏
Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
❏ Microso
Wi n d o w s® 10 operating system
®
Wi n d o w s® 8.1 operating system
®
Wi n d o w s® 8 operating system
®
Wi n d o w s® 7 operating system
®
Wi n d o w s Vis ta® operating system
®
Wi n d o w s® XP operating system
®
Wi n d o w s® XP Professional x64 Edition operating system
®
Wi n d o w s Ser v e r® 2016 operating system
®
Wi n d o w s Ser v e r® 2012 R2 operating system
®
Wi n d o w s Ser v e r® 2012 operating system
®
Wi n d o w s Ser v e r® 2008 R2 operating system
®
Wi n d o w s Ser v e r® 2008 operating system
®
Wi n d o w s Ser v e r® 2003 R2 operating system
®
Wi n d o w s Ser v e r® 2003 operating system
®
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite,
OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
7
User's Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specically explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
Safety Instructions for Ink
❏ Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes,
a thorough ushing, see a doctor immediately.
them immediately with water. If discomfort or vision problems continue
ush
aer
❏ If ink gets into your mouth, see a doctor right away.
❏ Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏ Keep ink bottle and the ink tank unit out of the reach of children. Do not allow children to drink from or
handle the ink bottle and ink bottle cap.
8
User's Guide
Important Instructions
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏ Do not block or cover the vents and openings in the printer.
❏ Use only the type of power source indicated on the printer's label.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏ Avoid electrical outlets controlled by wall switches or automatic timers.
❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏ e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏ Place the printer on a
will not operate properly if it is tilted at an angle.
❏ Allow space above the printer so that you can fully raise the printer cover.
❏ Leave enough space in front of the printer for the paper to be fully ejected.
❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
stable surface that extends beyond the base of the printer in all directions. e printer
at,
Advisories and Warnings for Using the Printer
❏ Do not insert objects through the slots in the printer.
❏ Do not put your hand inside the printer during printing.
❏ Do not touch the white at cable inside the printer.
❏ Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏ Do not move the print head by hand; otherwise, you may damage the printer.
❏ If the ink tank is not lled up to the lower line, rell the ink soon. Prolonged use of the printer when the ink
level is below the lower line could damage the printer.
9
User's Guide
Important Instructions
❏ Always turn the printer o using the P button. Do not unplug the printer or turn o the power at the outlet
P
until the
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
light stops ashing.
Advisories and Warnings for Transporting or Storing the Printer
❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏ Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏ Radio waves from this printer may negatively
automatic doors or
automatically controlled devices, follow all posted warnings and directions on these devices.
alarms, and could lead to accidents due to malfunction. When using this printer near
re
the operation of automatically controlled devices such as
aect
Protecting Your Personal Information
If you give the printer to someone else or dispose of it, restore the default network settings.
Related Information
& “Buttons and Functions” on page 12
10
User's Guide
Printer Basics
Printer Basics
Part Names and Functions
Control panelAllows you to operate the printer and indicates the printer's status.
A
Printer coverOpen to rell the ink tank or to remove jammed paper.
B
Ink tank capOpen to rell the ink tank.
C
Ink tankContains black ink and is located on the print head.
D
front coverOpen to load paper in the paper cassette.
E
Output trayHolds the ejected paper.
A
Paper cassetteLoads paper.
B
Edge guideFeeds the paper straight into the printer. Slide to the edges of the paper.
C
paper guide extensionSlide out to load legal size paper.
D
11
User's Guide
Rear coverRemove when removing jammed paper.
A
Printer Basics
USB portConnects a USB cable to connect with a computer.
B
AC inletConnects the power cord.
C
Control Panel
Buttons and Functions
A
Turns the printer on or o.
Unplug the power cord after checking that the power light is o.
B
C
D
E
When a network error occurs, pressing this button cancels the error. Hold this button down for more than ve
seconds to perform Wi-Fi auto setup using the WPS push button.
Prints a network connection report allowing you to determine the causes of any problems you may have using the
printer on a network. If you need more detailed network settings and connection status, hold this button down for
at least
When a error occurs, pressing this button cancels the error.
Hold this button down for at least ve seconds to move the ink tank to the ink relling position, or to return it to
the home position.
Stops the current operation. Cancels paper out errors and paper jam errors.
Hold this button down for ve seconds until the
seconds to print a network status sheet.
ve
P
button ashes to run print head cleaning.
12
User's Guide
Functions using Button Combinations
Printer Basics
+
+
+
Prevents changes from being made to Epson Connect and Google Connect Print settings.
Restore Default Network Settings
Turn the printer on while holding down the
settings. When the network settings are restored, the printer turns on and the network status
lights ash alternately.
Print Nozzle Check Pattern
Turn the printer on while holding down the
The total number of pages fed through the printer is also printed as well as the nozzle check
pattern.
Lights and Printer Status
Lights on the control panel indicate the status of the printer.
button to restore the default network
y
button to print the nozzle check pattern.
Normal Status
: On
LightStatus
The printer is connected to a wireless (Wi-Fi) network.
The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.
Error Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
/ : On
/ : Flashing
LightStatusSolutions
Wi-Fi connection error has occurred.Press the button to clear the error and try again.
13
User's Guide
Printer Basics
LightStatusSolutions
Initial ink charging may not be complete.See the Start Here poster to complete initial ink
charging.
Ink relling may not be complete.
Ink tank cap is not fully closed.
No paper is loaded or more than one sheet
has been fed at a time.
A paper jam has occurred.
Protective material may be inside the printer.Open the printer cover, remove the protective
❏ The printer was not turned o correctly.*
❏ Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
When the H light and the b light ash
simultaneously
An ink pad is nearing or at the end of its
service life.
Rell the ink inside the ink tank, and then press the
button to return the tank to the home position.
Push in the cap rmly, and then press the
Load paper and press the
Remove the paper and press the
material, and then press the
❏ After clearing the error by pressing the
we recommend performing a nozzle check. Cancel
any pending print jobs.
❏ To turn o the printer, make sure you press the
button.
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
button to continue printing. The lights stop ashing
for the time being, however, they will continue to
ash at regular intervals until the ink pad is replaced.
button.
button.
*1
. It is not a user-
button.
H
button.
H
button,
P
The printer has started in recovery mode
because the rmware update failed.
A printer error has occurred.Open the front cover and remove any paper inside
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable. (During recovery mode, you cannot update the
rmware over a network connection.)
2. Visit your local Epson website for further
instructions.
the printer. Turn the power o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how
oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
14
User's Guide
Printer Basics
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
Related Information
& “Removing Jammed Paper” on page 91
& “Contacting Epson Support” on page 120
& “Installing the Latest Applications” on page 85
15
User's Guide
Network Settings
Network Settings
Network Connection Types
You can use the following connection methods.
Wi-Fi Connection
Connect the printer and the computer or smart device to the wireless router. is is the typical connection method
for home or oce networks where computers are connected by Wi-Fi through the wireless router.
Related Information
“Connecting to a Computer” on page 17
&
“Connecting to a Smart Device” on page 18
&
& “Making Wi-Fi Settings from the Printer” on page 18
Wi-Fi Direct (Simple AP) Connection
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
16
User's Guide
Network Settings
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.
e printer can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you
start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the
Wi-Fi is temporarily disconnected.
Related Information
& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21
Connecting to a Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏ Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏ Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions until the following screen is displayed, and then select the connection method of
the printer to the computer.
17
User's Guide
Select the connection type and then click Next.
Network Settings
Follow the on-screen instructions.
Connecting to a Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the
smart device. To use the printer from a smart device, set up from the following website. Access to the website from
the smart device that you want to connect to the printer.
http://epson.sn > Setup
Note:
If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the
computer
rst.
Making Wi-Fi Settings from the Printer
You can make network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If the wireless router supports WPS, you can make settings by using push button setup.
connecting the printer to the network, connect to the printer from the device that you want to use (computer,
Aer
smart device, tablet, and so on.)
18
User's Guide
Network Settings
Related Information
& “Making Wi-Fi Settings by Push Button Setup” on page 19
& “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 20
& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21
Making Wi-Fi Settings by Push Button Setup
You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following
conditions are met, you can set up by using this method.
❏ e wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏
current Wi-Fi connection was established by pressing a button on the wireless router.
e
Note:
If you cannot nd the button or you are setting up using the soware, see the documentation provided with the wireless
router.
1.
Hold down the [WPS] button on the wireless router until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the
documentation provided with your wireless router for details.
2.Hold down the
alternately.
connection setting will start. When a connection is established, the
e
button on the printer for at least
seconds until the light and the light
ve
light turns on.
ash
Note:
e printer is in a connection error status when the
the printer error by pressing the
again. If it still does not work, print a network connection report and check the solution.
button on the printer, reboot the wireless router, place it close to the printer and try
light and the light ash simultaneously. Aer clearing
19
User's Guide
Network Settings
Related Information
& “Checking the Network Connection Status” on page 22
& “Printing a Network Connection Report” on page 22
& “When You Cannot Make Network Settings” on page 100
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use
this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a
PIN code into the wireless router.
1.
Load papers.
2.Hold down the
e network status sheet is printed.
Note:
If you release the
Note that PIN code information is not printed on this report.
3.While holding down the button, press the button until the light and the light
alternately.
4.Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the
network status sheet into the wireless router within two minutes.
When a connection is established, the
Note:
❏ See the documentation provided with your wireless router for details on entering a PIN code.
button on the printer for at least
button within ve seconds before the power light ashes, a network connection report is printed.
light turns on.
seconds until the power light
ve
ashes.
ash
❏ e printer is in a connection error status when the
clearing the printer error by pressing the
printer and try again. If it still does not work, print a network connection report and check the solution.
Related Information
& “Printing a Network Status Sheet” on page 28
& “Checking the Network Connection Status” on page 22
& “Printing a Network Connection Report” on page 22
& “When You Cannot Make Network Settings” on page 100
button on the printer, reboot the wireless router, place it close to the
20
light and the light ash simultaneously. Aer
User's Guide
Network Settings
Making Wi-Fi Direct (Simple AP) Connection Settings
is method allows you to connect the printer directly to devices without a wireless router. e printer acts as a
wireless router.
1.While holding down the
alternately.
Wait until the process ends.
When a connection is established, the
Note:
If you enable Wi-Fi Direct once, it remains enabled unless you restore the default network settings.
2.Load papers.
3.Hold down the
e network status sheet is printed. You can check the SSID and Password for Wi-Fi Direct (Simple AP) on
this sheet.
Note:
If you release the
Note that the SSID and Password for Wi-Fi Direct (Simple AP) are not printed on this report.
button on the printer for at least ve seconds until the power light ashes.
button within ve seconds before the power light ashes, a network connection report is printed.
button, press the button until the light and the light
light turns on.
ash
4.On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown
on the network status sheet to connect.
5.Enter the password printed on the network status sheet into the computer or smart device.
You can conrm the status of Wi-Fi Direct on the network status sheet.
21
User's Guide
Network Settings
Note:
When you connect from a smart device using Wi-Fi Direct connection (for Android)
When you are using an Android device and connect to the printer using Wi-Fi Direct, the
simultaneously on the printer.
Press the
Press the
See Tips on the following website for more details.
http://epson.sn > Support
Related Information
& “Printing a Network Status Sheet” on page 28
& “Checking the Network Connection Status” on page 22
& “When You Cannot Connect Using Wi-Fi Direct (Simple AP) Connection” on page 101
button to allow the connection request.
button if you want to reject the connection request.
light and light ash
Checking the Network Connection Status
You can check the network connection status in the following way.
Checking the Network Status Using Network Light
You can check the network connection status using the network light on the printer’s control panel.
Related Information
& “Lights and Printer Status” on page 13
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the wireless router.
1.Load papers.
2.Press the
e network connection report is printed.
Related Information
& “Messages and Solutions on the Network Connection Report” on page 23
button.
22
User's Guide
Network Settings
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
a. Error code
b. Messages on the Network Environment
Related Information
& “E-1” on page 24
& “E-2, E-3, E-7” on page 24
& “E-5” on page 25
& “E-6” on page 25
& “E-8” on page 25
& “E-9” on page 26
& “E-10” on page 26
& “E-11” on page 26
& “E-12” on page 27
& “E-13” on page 27
& “Message on the Network Environment” on page 28
23
User's Guide
Network Settings
E-1
Solutions:
❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏ Make sure your hub or other network device is turned on.
❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
❏ Make sure your wireless router is turned on.
❏
Conrm
❏ Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Place the printer closer to your wireless router and remove any obstacles between them.
❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏ If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏ If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏ Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). e printer cannot
display an SSID that contains non-ASCII characters.
❏ Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If
you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
❏ If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the
http://epson.sn > Setup
that your computer or device is connected correctly to the wireless router.
soware
from the following website.
❏ Another smart device was added to the network using push button setup.
❏ e Wi-Fi network was set up using any method other than push button setup.
Related Information
“Connecting to a Computer” on page 17
&
“Making Wi-Fi Settings from the Printer” on page 18
&
24
User's Guide
Network Settings
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on
the wireless router, and then reset the printer’s network settings.
❏ WEP-64 bit (40 bit)
❏ WEP-128 bit (104 bit)
❏ WPA PSK (TKIP/AES)
❏ WPA2 PSK (TKIP/AES)
❏ WPA (TKIP/AES)
❏ WPA2 (TKIP/AES)
*WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
*
*
E-6
Solutions:
❏ Check if MAC address
ltered. See the documentation provided with the wireless router for details. You can check the printer’s MAC
address from the Network Status part on the network connection report.
❏ If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏ If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the
documentation provided with the wireless router to make settings.
Related Information
& “Printing a Network Status Sheet” on page 28
ltering
is disabled. If it is enabled, register the printer’s MAC address so that it is not
E-8
Solutions:
❏ Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Cong.
Related Information
&
“Printing a Network Status Sheet” on page 28
25
User's Guide
Network Settings
E-9
Solutions:
Check the following.
❏ Devices are turned on.
❏ You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the wireless router.
Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the
installer from the following website.
http://epson.sn > Setup
Related Information
& “Connecting to a Computer” on page 17
E-10
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn o the wireless router. Wait for about 10 seconds,
and then turn it on.
Related Information
& “Printing a Network Status Sheet” on page 28
E-11
Solutions:
Check the following.
❏
default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
e
❏ e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
26
User's Guide
Network Settings
Related Information
& “Printing a Network Status Sheet” on page 28
E-12
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏ e network addresses for other devices (subnet mask and default gateway) are the same.
❏
IP address does not
e
If still does not connect your printer and network devices aer conrming the above, try the following.
conict
with other devices.
❏ Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
&
“Printing a Network Status Sheet” on page 28
& “Connecting to a Computer” on page 17
E-13
Solutions:
Check the following.
❏ Network devices such as a wireless router, hub, and router are turned on.
❏ e TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network
may
from the network for other devices.)
dier
If it still does not work
❏ Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
checking the above, try the following.
aer
27
User's Guide
Network Settings
Related Information
& “Printing a Network Status Sheet” on page 28
& “Connecting to a Computer” on page 17
Message on the Network Environment
MessageSolution
*Multiple network names (SSID) that
match your entered network name (SSID)
have been detected.
name (SSID).
The Wi-Fi environment needs to be
improved. Turn the wireless router o and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
The same SSID as Wi-Fi Direct exists in the
environment. Change the Wi-Fi Direct SSID
if you cannot connect a smart device to the
printer.
Conrm
network
The same SSID may be set on several wireless router. Check the settings on
the wireless router, and change the SSID.
After moving the printer closer to the wireless router and removing any
obstacles between them, turn o the wireless router. Wait for about 10
seconds, and then turn it on. If it still does not connect, see the
documentation supplied with the wireless router.
Computer and smart devices that can be connected simultaneously are
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
computer or smart device, disconnect one of the connected devices
You can conrm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet.
On the printer’s control panel, go to Wi-Fi Direct Setup screen and select the
menu to change the setting. You can change the network name following
after DIRECT-XX-. Enter within 32 characters.
Printing a Network Status Sheet
rst.
You can check the detailed network information by printing it such as the maximum number of devices you can
connect by Wi-Fi Direct (simple AP).
1.Load papers.
2.Hold down the
button on the printer's control panel for at least
seconds until the power light
ve
ashes.
e network status sheet is printed.
Note:
If you release the
button within ve seconds before the power light ashes, a network connection report is printed.
Replacing or Adding New Wireless Routers
If the SSID changes due to the replacement of a wireless router, or a wireless router is added and a new network
environment is established, re-set the Wi-Fi settings.
28
User's Guide
Network Settings
Related Information
& “Changing the Connection Method to a Computer” on page 29
Changing the Connection Method to a Computer
Using the installer and re-set up in a dierent connection method.
❏ Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏ Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the
soware
disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Select Set up Printer connection again (for new network router or changing USB to network, etc.) on the Install
Soware screen, and then click Next.
29
User's Guide
Network Settings
Restoring the Network Settings from the Control
Panel
You can restore all network settings to their defaults.
1.Turn the printer o.
2.While holding down the
alternately.
Restoration is complete when the
button, press the button until the light and the light ash
light and the light are o.
30
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