No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither
is any liability assumed for damages resulting from the use of the information herein. The information contained
herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson
Corporation.
Adobe, Adobe Reader, Acrobat, and Photoshop are trademarks of Adobe systems Incorporated, which may be
registered in certain jurisdictions.
is a registered trademark, and EPSON EXCEED YOUR V IS IO N o r E XC E ED YO U R V IS IO N i s a t ra de ma rk
®
and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.
™
is a registered trademark of Intel Corporation.
®
is a registered trademark of International Business Machines Corporation.
®
, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.
®
, Macintosh®, Mac OS®, and OS X® are registered trademarks of Apple Inc.
®
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
Checking the Number of Sheets of Paper Fed..... 49
Cleaning the Product...................... 49
Cleaning the exterior of the product.......... 49
Cleaning the interior of the product.......... 49
Transporting the Product................... 50
Checking and Installing Your Software......... 52
Checking the software installed on your
computer............................. 52
Installing the software.................... 53
Uninstalling Your Software.................. 53
For Windows.......................... 53
For Mac OS X.......................... 54
Error Indicators
Troubleshooting for Printing
Diagnosing the Problem.................... 58
Checking product status.................. 58
Paper Jams.............................. 60
Removing jammed paper from inside the
product.............................. 60
Preventing paper jams.................... 62
Print Quality Help......................... 62
Horizontal banding...................... 63
Vertical banding or misalignment........... 64
Incorrect or missing colors................ 64
Blurry or smeared print................... 64
Miscellaneous Printout Problems.............. 65
Incorrect or garbled characters............. 65
Incorrect margins....................... 65
Printout has a slight slant................. 66
Inverted image......................... 66
Blank pages print....................... 66
Printed side is smeared or scuffed........... 67
Printing is too slow...................... 67
Paper Does Not Feed Correctly............... 67
Paper does not feed...................... 67
Multiple pages feed...................... 68
Paper is improperly loaded................ 68
Paper is not ejected fully or is wrinkled. . . . . . . . 68
The Product Does Not Print................. 69
All lights are off........................ 69
Lights came on and then went out........... 69
Only the power light is on................. 69
Product Information
System Requirements...................... 70
For Windows.......................... 70
For Mac OS X.......................... 70
Technical Specifications.................... 70
Printer specifications..................... 70
Mechanical............................ 73
Electrical............................. 73
Environmental......................... 73
Standards and approvals.................. 74
Interface.............................. 74
Where To Get Help
Technical Support Web Site.................. 75
Contacting Epson Support................... 75
Before Contacting Epson.................. 75
Help for Users in Europe.................. 76
Help for Users in Taiwan.................. 76
Help for Users in Singapore................ 77
Help for Users in Thailand................ 77
Help for Users in Vietnam................. 78
Help for Users in Indonesia................ 78
Help for Users in Hong Kong.............. 78
Help for Users in Malaysia................. 79
Help for Users in India................... 79
Help for Users in the Philippines............ 80
Index
4
User’s Guide
Introduction
Introduction
Where to Find Information
The latest version of the following manuals are available on the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (other than Europe)
❏Start Here (paper):
Provides you with information on setting up the product and installing the software.
❏User’s Guide (PDF):
Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this
product with a computer.
To view the PDF manual, you need Adobe Acrobat Reader 5.0 or later, or Adobe Reader.
Caution, Important and Note
Caution, Important, and Note in this manual are indicated as below and have the following meaning.
Caution
!
must be followed carefully to avoid bodily injury.
Important
c
must be observed to avoid damage to your equipment.
Note
contain useful tips and restrictions on product operation.
Operating System Versions
In this manual, the following abbreviations are used.
❏Windows 8 refers to Windows 8, Windows 8 Pro and Windows 8.1.
❏Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and
Windows 7 Ultimate.
❏Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows
Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.
❏Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP
Professional.
5
User’s Guide
Introduction
❏In this manual, Mac OS X 10.9.x refers to OS X Mavericks and Mac OS X 10.8.x refers to OS X Mountain Lion.
Additionally, Mac OS X refers to Mac OS X 10.9.x, Mac OS X 10.8.x, Mac OS X 10.7.x, Mac OS X 10.6.x, and Mac
OS X 10.5.8.
6
User’s Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future
reference. Also, be sure to follow all warnings and instructions marked on the product.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of other
cords with this product or the use of the supplied power cord with other equipment may result in fire or electric
shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specifically explained in the product’s guides.
❏Unplug the product and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing
damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the product near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject
to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the product and not to handle the product with wet hands.
Product Advisories and Warnings
Read and follow these instructions to avoid damaging the product or your property. Make sure you keep this guide for
future reference.
Setting up/using the product
❏Do not block or cover the vents and openings in the product.
❏Use only the type of power source indicated on the product’s label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
7
User’s Guide
Important Instructions
❏The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be
particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and
leave the transformer.
❏If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏If you plan to use the product in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the product.
❏When connecting the product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may
damage both devices connected by the cable.
❏Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place
the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not
operate properly if it is tilted at an angle.
❏When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Allow spaces behind the product for the cables, and space above the product so that you can fully raise the printer
cover.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the product away from direct
sunlight, strong light, or heat sources.
❏Do not insert objects through the slots in the product.
❏Do not put your hand inside the product during printing.
❏Do not touch the white flat cable and ink tubes inside the product.
❏Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause
fire.
❏Do not move the print head by hand; otherwise, you may damage the product.
❏Always turn the product off using the P button. Do not unplug the product or turn off the power at the outlet until
the P light stops flashing.
❏Before transporting the product, make sure that the print head is in the home (far right) position.
❏If any of the ink tanks are not filled up to the lower line, refill the ink soon. Continued use of the product when the
ink level is below the lower line on the tanks could damage the product.
❏If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical
outlet.
Handling ink
We will provide ink-related safety instructions and product advice/warnings in the linked section.
8
User’s Guide
& “Refilling Ink” on page 36
Important Instructions
9
User’s Guide
Getting to Know Your Product
Getting to Know Your Product
Product Parts
Note:
The illustrations in this manual are from a similar product model. Although they may differ from your actual product, the
method of operation is the same.
a.Paper support
b.Ink tank unit
c.Transportation lock
d.Output tray
e.Output tray extension
f.Control panel
g.Edge guide
h.Rear paper feed
10
User’s Guide
Getting to Know Your Product
a.Printer cover
b.Ink tubes
c.Ink reservoir tanks (Ink tanks)
d.Print head (under this section)
a.AC inlet
b.USB port
11
User’s Guide
Getting to Know Your Product
Guide to the Control Panel
Buttons
ButtonsFunctions
P
b*
HTo perform print head cleaning, press for three seconds until the P light starts flashing.
+
* While pressing the b button, turn on the product to print the nozzle check.
&“Checking the Print Head Nozzles” on page 42
Turn the product on or off.
Feeds paper into the product and then ejects it to clean.
& “Cleaning the interior of the product” on page 49
& “Cleaning the Print Head” on page 43
Cancels a print job or stops printing.
Lights
LightsFunctions
P
b
H&“Error Indicators” on page 56
On when the product is on.
Flashes when the product is starting up, shutting down, receiving data, printing, charging ink, loading
and ejecting paper, or cleaning the print head.
&“Error Indicators” on page 56
12
User’s Guide
Paper Handling
Paper Handling
Introduction to Using, Loading, and Storing Media
You can achieve good results with most types of plain paper. However, coated papers provide superior prints because
they absorb less ink.
Epson provides special papers that are formulated for the ink used in Epson ink jet products, and recommends these
papers to ensure high-quality results.
When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the
following points in mind.
Note:
❏Load the paper into the rear paper feed printable side up. The printable side is usually whiter or glossier. See the
instruction sheets packed with the paper for more information. Some types of paper have cut corners to help identify the
correct loading direction.
❏If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may
cause ink to smear on your prints.
Storing paper
Return unused paper to the original package as soon as you finish printing. When handling special media, Epson
recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high
temperature, humidity, and direct sunlight.
Selecting Paper
Refer to the table below for the loading capacities of paper and other media.
13
User’s Guide
Paper Handling
Media TypeSizeLoading capacity (sheets)
Plain paper*1
*2
Letter
*2
A3
*2
B4
*2
A4
*2
B5
*2
A5
*2
A6
*2
Legal
User Defined Size
*3
Up to 12mm
Up to 5mm
Up to 5mm
Up to 12mm
Up to 12mm
Up to 12mm
Up to 12mm
One sheet at a time
One sheet at a time
Envelope#1010
DL10
C410
C610
Epson Bright White Ink Jet Paper
A4
*3
Up to 80 sheets
Epson Matte Paper - HeavyweightA3+Up to 10 sheets
A3Up to 10 sheets
A4Up to 30 sheets
Epson Premium Glossy Photo PaperA3+Up to 10 sheets
A3Up to 10 sheets
A4Up to 30 sheets
10 × 15 cm (4 × 6 in.)
13 × 18 cm (5 × 7 in.)
Up to 30 sheets
Up to 20 sheets
16:9 wide sizeUp to 20 sheets
*1 Paper with a weight of 64 g/m2 (17 lb) to 90 g/m2 (24 lb).
*2 The loading capacity for manual 2-sided printing is 30 sheets.
*3 The loading capacity for manual 2-sided printing is 1 sheet.
Paper type settings from the printer driver
The product automatically adjusts itself for the type of paper you select in your print settings. That is why the paper
type setting is so important. It tells your product what kind of paper you are using and adjusts the ink coverage
accordingly. The table below lists the settings you should choose for your paper.
14
User’s Guide
Paper Handling
For this paperPrinter driver paper type
Plain paper*plain papers
Epson Bright White Ink Jet Paper*plain papers
Epson Iron-On Cool Peel Transfer Paperplain papers
* These paper types are compatible with Exif Print and PRINT Image Matching. For more information, refer to the documentation
that came with the Exif Print or PRINT Image Matching compatible digital camera.
Note:
The availability of special media varies by location. For the latest information on media available in your area, contact
Epson support.
&“Technical Support Web Site” on page 75
Loading Paper
Follow these steps to load paper:
Slide out the paper support and the output tray.
A
15
User’s Guide
Slide the edge guide to the left.
B
Paper Handling
Fan a stack of paper, then tap it on a flat surface to even the edges.
C
Load the paper with the printable side up, against the right side of the rear paper feed. The printable side is
D
usually whiter or glossier than the other side.
Note:
Always load paper into the rear paper feed short edge first, even when you are printing landscape-oriented pictures.
16
User’s Guide
Paper Handling
Slide the edge guide against the left edge of the paper, but not too tightly.
E
Note:
❏Leave enough space in front of the product for the paper to be fully ejected.
❏For plain paper, do not load paper above the c arrow mark inside the edge guide.
For Epson special media, make sure the number of sheets is less than the limit specified for the media.
&“Selecting Paper” on page 13
Loading Envelopes
Follow these steps to load envelopes:
Slide out the paper support and the output tray.
A
17
User’s Guide
Slide the edge guide to the left.
B
Paper Handling
Load envelopes short edge first with the flap facing down, against the right side of the rear paper feed. Then slide
C
the edge guide against the left edge of the envelopes, but not too tightly.
18
User’s Guide
Note:
❏The thickness of envelopes and their ability to fold vary widely. If the total thickness of the stack of envelopes
exceeds the limit for plain paper, press down on the envelopes to flatten them before loading. If print quality
declines when a stack of envelopes is loaded, load one envelope at a time.
❏Do not use envelopes that are curled or folded.
❏Flatten the envelope and the flaps before loading.
❏Flatten the leading edge of the envelope before loading.
❏Avoid using envelopes that are too thin, as they may curl during printing.
❏Align the edges of the envelopes before loading.
Paper Handling
19
User’s Guide
Printing
Printing
Printer Driver and Status Monitor
The printer driver lets you choose from a wide variety of settings to get the best printing results. The status monitor and
the printer utilities help you check the product and keep it in top operating condition.
Note for Windows users:
❏Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click
the Software Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions.
If the button does not appear in the Maintenance window, point at All Programs or Programs in the Windows Start
menu, and check in the EPSON folder.
❏If you want to change the language of the driver, select the language you want to use from the Language setting in your
printer driver’s Maintenance window. Depending on the location, this function may not be available.
Accessing the printer driver for Windows
You can access the printer driver from most Windows applications, the Windows Start menu, or the taskbar.
To make settings that apply only to the application you are using, access the printer driver from that application.
To make settings that apply to all of your Windows applications, access the printer driver from the desktop or the
taskbar.
Refer to the following sections to access the printer driver.
Note:
Screen shots of the printer driver windows in this User’s Guide are from Windows 7.
From Windows applications
Click Print or Print Setup on the File menu.
A
In the window that appears, click Printer, Setup, Options, Preferences, or Properties. (Depending on your
B
application, you may need to click one or a combination of these buttons.)
From the desktop
❏Windows 8:
Select Desktop, Settings charm, and Control Panel. Then select Devices and Printers from the Hardware andSound category. Right-click on the product, or press and hold the product, and select Printing preferences.
❏Windows 7:
Click the start button, select Devices and Printers. Then right-click the product and select Printingpreferences.
20
User’s Guide
Printing
❏Windows Vista:
Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category.
Then select the product and then click Select printing preferences.
❏Windows XP:
Click Start, Control Panel, (Printers and Other Hardware,) then Printers and Faxes. Select the product, then
click Printing Preferences on the File menu.
From the shortcut icon on the taskbar
Right-click the product icon on the taskbar, then select Printer Settings.
To add a shortcut icon to the Windows taskbar, first access the printer driver from the Start menu as described above.
Next, click the Maintenance tab, and then the Monitoring Preferences button. In the Monitoring Preferences
window, select the Shortcut Icon check box.
Getting information through online help
In the printer driver window, try one of the following procedures.
❏Right-click the item, then click Help.
❏Click the button at the top right of the window, then click the item (for Windows XP only).
Accessing the printer driver for Mac OS X
The table below describes how to access the printer driver dialog.
Dialog BoxHow to Access It
Page Setup
Print
Epson Printer Utility 4
Click Page Setup on the File menu of your application.
Note:
Depending on your application, the Page Setup menu may not appear in the File menu.
Click Print on the File menu of your application.
For Mac OS X 10.9, 10.8 or 10.7, click System Preferences on the Apple menu and then click
Printers & Scanners (for Mac OS X 10.9) or Print & Scan (for Mac OS X 10.8 or 10.7). Select your
product from the Printers list box, click Options & Supplies, Utility, and then click Open PrinterUtility.
For Mac OS X 10.6, click System Preferences on the Apple menu and then click Print & Fax. Select
your product from the Printers list box, click Options & Supplies, Utility, and then click OpenPrinter Utility.
For Mac OS X 10.5, click System Preferences on the Apple menu and then click Print & Fax. Select
your product from the Printers list box, click Open Print Queue and then click Utility button.
21
User’s Guide
Printing
Basic Operations
Basic printing
Note:
❏The screen shots in this manual may vary depending on the model.
❏Before you print, load paper properly.
& “Loading Paper” on page 15
& “Loading Envelopes” on page 17
❏Refer to the section below for the printable area.
& “Printable area” on page 71
❏After completing the settings, print one test copy and examine the results before printing an entire job.
Basic product settings for Windows
Open the file you want to print.
A
Access the printer settings.
B
& “Accessing the printer driver for Windows” on page 20
Note:
Borderless printing is not available for this printer.
Click the Main tab.
C
22
User’s Guide
Printing
Select the appropriate Document Size setting. You can also define a custom paper size. For details, see the online
D
help.
Select Portrait (tall) or Landscape (wide) to change the orientation of your print.
E
Note:
Select Landscape when printing on envelopes.
Select the appropriate Paper Type setting.
F
& “Paper type settings from the printer driver” on page 14
Note:
Print quality is automatically adjusted for the selected Paper Type.
Click OK to close the printer settings window.
G
Note:
To make changes to advanced settings, refer to the relevant section.
Print your file.
H
Basic product settings for Mac OS X
Note:
Screen shots of the printer driver windows in this section are from Mac OS X 10.7.
Open the file you want to print.
A
23
User’s Guide
Access the Print dialog box.
B
& “Accessing the printer driver for Mac OS X” on page 21
Printing
Note:
If the simplified dialog box is displayed, click the Show Details button (for Mac OS X 10.9, 10.8 or 10.7) or the
d button (for Mac OS X 10.6 or 10.5) to extend this dialog box.
Select the product you are using as the Printer setting.
C
Note:
Depending on your application, you may not be able to select some of the items in this dialog box. If so, click Page
Setup on the File menu of your application, and then make suitable settings.
Select the appropriate Paper Size setting.
D
Select the appropriate Orientation setting.
E
Note:
Select landscape orientation when printing envelopes.
24
User’s Guide
Select Print Settings from the pop-up menu.
F
Printing
Note:
Borderless printing is not available for this printer.
Select the appropriate Media Type setting.
G
&“Paper type settings from the printer driver” on page 14
Click Print to start printing.
H
Canceling printing
If you need to cancel printing, follow the instructions in the appropriate section below.
Using the product button
Press the + button to cancel a print job in progress.
For Windows
Note:
You cannot cancel a print job that has been completely sent to the product. In this case, cancel the print job by using the
product.
25
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