Paper Does Not Feed Correctly. . . . . . . . . . . . . . . .70
Paper Jams.............................71
Paper Feeds at a Slant.....................71
Several Sheets of Paper are Fed at a Time. . . . . . . 71
Paper Out Error Occurs...................71
Power and Control Panel Problems.............71
Power Does Not Turn On..................71
Power Does Not Turn O..................72
Power Turns O Automatically..............72
Cannot Print from a Computer................72
Checking the Connection (USB).............72
Checking the
Soware
and Data.............73
Checking the Printer Status from the
Computer (Windows).....................75
Checking the Printer Status from the
Computer (Mac OS)......................75
Printout Problems.........................76
Printout is
Banding or Unexpected Colors Appear........76
Colored Banding Appears at Intervals of
Approximately 2.5 cm.................... 76
Blurry Prints, Vertical Banding, or
Misalignment.......................... 77
Print Quality is Poor..................... 77
Paper Is Smeared or Scued................78
Printed Photos are Sticky..................79
Images or Photos are Printed in Unexpected
Colors................................79
Cannot Print Without Margins..............79
Edges of the Image are Cropped During
Borderless Printing...................... 80
e Position, Size, or Margins of the Printout
Are Incorrect...........................80
Printed Characters Are Incorrect or Garbled. . . . 80
e Printed Image Is Inverted...............80
Mosaic-Like Patterns in the Prints............80
e Printout Problem Could Not be Cleared. . . . 81
Other Printing Problems.................... 81
Printing Is Too Slow......................81
Printing Slows Down Dramatically During
Continuous Printing..................... 81
Other Problems...........................82
Slight Electric Shock when Touching the
Printer................................82
Operation Sounds Are Loud................82
Application Is Blocked by a Firewall (for
Windows Only).........................82
Ink Spilled.............................82
Scued
or Color is Missing.........76
Appendix
Technical Specications.....................83
Printer
Interface
Dimensions............................84
Electrical Specications...................84
Environmental
System Requirements.....................85
Regulatory Information.....................86
Standards and Approvals..................86
Restrictions on Copying...................86
Transporting and Storing the Printer............86
Copyright...............................89
Specications
Specications
.....................83
....................84
Specications
...............85
3
User's Guide
Contents
Trademarks..............................89
Where to Get Help.........................90
Technical Support Web Site................ 90
Contacting Epson Support.................90
4
User's Guide
About This Manual
About This Manual
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson soware applications.
❏ Start Here (paper manual)
Provides you with information on setting up the printer, installing the soware, and so on.
❏ User's Guide (digital manual)
is manual. Provides overall information and instructions on using the printer, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏ Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support
website at http://support.epson.net/.
❏ Digital manual
Start EPSON Soware Updater on your computer. EPSON Soware Updater checks for available updates of
Epson
soware
Related Information
& “Soware Update Tools (EPSON Soware Updater)” on page 62
applications and the digital manuals, and allows you to download the latest ones.
Using the Manual to Search for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. You can also print only the pages you need.
manual that has been opened in Adobe Reader X on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
section explains how to use a PDF
is
5
User's Guide
About This Manual
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏ Wi n d o w s : Ho ld down Alt, and then press ←.
❏ Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏ To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏ To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
Icons Used in this Manual
Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
Important:
c
Instructions that must be observed to avoid damage to your equipment.
Note:
Instructions containing useful tips and restrictions on printer operation.
&
Related Link
6
User's Guide
About This Manual
Clicking this icon brings you to a related topic.
Descriptions Used in this Manual
❏ Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. e content displayed on
the screens varies depending on the model and situation.
❏ Illustrations used in this manual are examples only. Although there may be slight
model, the method of operation is the same.
dierences
depending on the
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏ Microso
❏
Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
❏ Microso
Wi n d o w s® 10 operating system
®
Wi n d o w s® 8.1 operating system
®
Wi n d o w s® 8 operating system
®
Wi n d o w s® 7 operating system
®
Wi n d o w s Vis ta® operating system
®
Wi n d o w s® XP operating system
®
Wi n d o w s® XP Professional x64 Edition operating system
®
Wi n d o w s Ser v e r® 2016 operating system
®
Wi n d o w s Ser v e r® 2012 R2 operating system
®
Wi n d o w s Ser v e r® 2012 operating system
®
Wi n d o w s Ser v e r® 2008 R2 operating system
®
Wi n d o w s Ser v e r® 2008 operating system
®
Wi n d o w s Ser v e r® 2003 R2 operating system
®
Wi n d o w s Ser v e r® 2003 operating system
®
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite,
OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
7
User's Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specically explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
Safety Instructions for Ink
❏ Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough
❏ If ink gets into your mouth, see a doctor right away.
ushing,
see a doctor immediately.
❏ Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏ Keep ink bottles and the ink tank unit out of the reach of children. Do not allow children to drink from or
handle the ink bottles and ink bottle cap.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
8
User's Guide
Important Instructions
Advisories and Warnings for Setting Up the Printer
❏ Do not block or cover the vents and openings in the printer.
❏ Use only the type of power source indicated on the printer's label.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏ Avoid electrical outlets controlled by wall switches or automatic timers.
❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏ e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏ Place the printer on a
will not operate properly if it is tilted at an angle.
❏ Allow space above the printer so that you can fully raise the printer cover.
❏ Leave enough space in front of the printer for the paper to be fully ejected.
❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
stable surface that extends beyond the base of the printer in all directions. e printer
at,
Advisories and Warnings for Using the Printer
❏ Do not insert objects through the slots in the printer.
❏ Do not put your hand inside the printer during printing.
❏ Do not touch the white at cable and ink tubes inside the printer.
❏ Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏ Do not move the print head by hand; otherwise, you may damage the printer.
❏ If any of the ink tanks are not lled up to the lower line, rell the ink soon. Prolonged use of the printer when
the ink level is below the lower line could damage the printer.
❏ Always turn the printer o using the
P
until the
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
light stops ashing.
P
button. Do not unplug the printer or turn o the power at the outlet
9
User's Guide
Important Instructions
Advisories and Warnings for Transporting or Storing the Printer
❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position.
10
User's Guide
Printer Basics
Printer Basics
Part Names and Functions
Rear paper feedLoads paper.
A
Paper supportSupports loaded paper.
B
Edge guidesFeeds the paper straight into the printer. Slide to the edges of the paper.
C
Output trayHolds the ejected paper.
D
Control panelAllows you to operate the printer and indicates the printer's status.
E
Front coverOpen when removing jammed paper inside the printer.
A
Ink reservoir tank (Ink tank)Supplies ink to the print head.
B
Ink tank unitContains the ink tanks.
C
11
User's Guide
Ink tank coverOpen to rell the ink tank.
D
Print headInk is ejected from the print head nozzles underneath.
E
Printer Basics
AC inletConnects the power cord.
A
USB portConnects a USB cable to connect with a computer.
B
Control Panel
Buttons and Functions
A
B
Turns the printer on or o.
Unplug the power cord after checking that the power light is o.
Stops the current operation. Cancels paper out errors and paper jam errors.
Hold this button down for ve seconds until the
Functions using Button Combination
+
Print Nozzle Check Pattern
Turn the printer on while holding down the
The total number of pages fed through the printer is also printed as well as the nozzle check
pattern.
P
button ashes to run print head cleaning.
y
button to print the nozzle check pattern.
12
User's Guide
Printer Basics
Lights and Printer Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
: On
: Flashing
LightSituationSolutions
Initial ink charging may not be complete.See the Start Here poster to complete initial ink
charging.
No paper is loaded or more than one sheet
has been fed at a time.
A paper jam has occurred.
When the power is on or ashing
❏ The printer was not turned o correctly.*
❏ Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
When the power is o
The printer has started in recovery mode
because the rmware update failed.
Load paper and press the
Remove the paper and press the
If the paper jam error continues after removing the
paper and turning the power o and on again, paper
may remain inside the printer. Load A4 size paper in
the rear paper feed, and then press the
remove the paper inside. Load paper in the portrait
direction.
If the error cannot be cleared, contact Epson support.
❏ After clearing the error by pressing the
we recommend performing a nozzle check. Cancel
any pending print jobs.
❏ To turn o the printer, make sure you press the
button.
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable.
button.
button.
button to
button,
P
13
2. Visit your local Epson website for further
instructions.
User's Guide
Printer Basics
LightSituationSolutions
When the H light and the b light ash
simultaneously
An ink pad is nearing or at the end of its
service life.
H
When the
alternately
A borderless printing ink pad is nearing or at
the end of its service life.
A printer error has occurred.Open the front cover and remove any paper inside
light and the b light ash
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
button to continue printing. The lights stop ashing
for the time being, however, they will continue to
ash at regular intervals until the ink pad is replaced.
The borderless printing ink pad need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
button to continue printing. The lights stop ashing
for the time being, however, they will continue to
at regular intervals until the ink pad is replaced.
ash
Borderless printing is not available, but printing with
a border is available.
the printer. Turn the power o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1
. It is not a user-
*1
. It is not a user-
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how
oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
Related Information
& “Removing Jammed Paper” on page 68
& “Contacting Epson Support” on page 90
“Installing Applications” on page 62
&
14
User's Guide
Preparing the Printer
Preparing the Printer
Loading Papers
Available Paper and Capacities
Note:
e paper size displayed diers depending on the driver.
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
Paper suitable for printing documents
Media NameSizeLoading Capacity
(Sheets)
Epson Bright White Ink Jet
Paper
*1For manual 2-sided printing, you can load up to 30 sheets for paper with one side already printed.
A4Up to the line indicated by
the triangle symbol on the
edge guide.
*1
Manual 2-Sided
Printing
✓-
Paper suitable for printing documents and photos
Media NameSizeLoading Capacity
(Sheets)
Manual 2-Sided
Printing
Border
less
Printin
g
Border
less
Printin
g
Epson Matte PaperHeavyweight
Epson Photo Quality Ink Jet
Paper
Epson Double-Sided Matte
Paper
A420--
A480--
A41✓-
15
User's Guide
Paper suitable for printing photos
Preparing the Printer
Media NameSizeLoading
Capacity
(Sheets)
Epson Ultra Glossy Photo
Paper
Epson Premium Glossy Photo
Paper
Epson Premium Semigloss
Photo Paper
Epson Photo Paper GlossyA4, 13×18 cm (5×7 in.)
*1Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
A4, 13×18 cm (5×7 in.)
10×15 cm (4×6 in.)✓
A4, 13×18 cm (5×7 in.)
16:9 wide size (102×181 mm),
10×15 cm (4×6 in.)
A4
10×15 cm (4×6 in.)✓
10×15 cm (4×6 in.)✓
20
20
20
20
*1
*1
*1
*1
Manual 2-Sided
Printing
--
--
--
--
Border
less
Printin
g
✓
Commercially Available Paper
Plain papers
Media NameSizeLoading Capacity (Sheets)Manual 2-Sided
Printing
Plain paper
Copy paper
*1Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
*2For manual 2-sided printing, you can load up to 30 sheets for paper with one side already printed.
Letter, A4, B5, 16K
(195×270 mm ), A5, A6, B6
Legal, 8.5×13 in., IndianLegal
User Dened (mm)
54×86 to 215.9×1200
Up to the line indicated by the
triangle symbol on the edge
*1*2
guide.
1✓-
1✓-
✓-
Borderl
ess
Printing
Envelopes
Media NameSizeLoading Capacity
(Envelopes)
Manual 2-Sided
Printing
Borderles
s Printing
EnvelopeEnvelope #10, Envelope DL,
Envelope C6
10--
16
User's Guide
Preparing the Printer
Paper Handling Precautions
❏ Read the instruction sheets supplied with the paper.
❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏ If the paper is curled,
paper may cause paper jams and smears on the printout.
❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it.
Using these types of paper causes paper jams and smears on the printout.
❏ Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to conrm the paper specications.
Related Information
& “Printer Specications” on page 83
it or curl it slightly in the opposite direction before loading. Printing on curled
atten
17
User's Guide
Preparing the Printer
Loading Paper in the Rear Paper Feed
1.Pull out the paper support.
2.Slide the edge guides.
3.Load paper at the center of the paper support with the printable side facing up.
Important:
c
❏ Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not load
above the line just under the
❏ Load paper short edge rst. However, when you have set the long edge as the width of the user dened size,
load paper long edge
❏ Pre-punched paper
rst.
d
symbol inside the edge guide.
18
User's Guide
Preparing the Printer
Note:
❏ Load a single sheet of dened size plain paper with binding holes at the le or right.
❏ Adjust the print position of your le to avoid printing over the holes.
4.Slide the edge guides to the edges of the paper.
5.
Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
& “Paper Handling Precautions” on page 17
& “Available Paper and Capacities” on page 15
& “Loading Envelopes and Precautions” on page 19
& “Loading Long Papers” on page 20
Loading Envelopes and Precautions
Loading envelopes short edge rst at the center with the ap facing down, and slide the edge guides to the edges of
the envelopes.
19
User's Guide
Preparing the Printer
❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,
press them down to
❏ Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the
printout.
❏ Do not use envelopes with adhesive surfaces on the aps or window envelopes.
❏ Avoid using envelopes that are too thin, as they may curl during printing.
Related Information
& “Available Paper and Capacities” on page 15
& “Loading Paper in the Rear Paper Feed” on page 18
them before loading.
atten
Loading Long Papers
When loading paper longer than legal size, store the paper support, and then atten the leading edge of the paper.
Related Information
“Available Paper and Capacities” on page 15
&
“Loading Paper in the Rear Paper Feed” on page 18
&
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
e
adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not
connected for 30 minutes.
Saving Power - Windows
1.Access the printer driver window.
2.Click Printer and Option Information on the Maintenance tab.
3.
Do one of the following.
Note:
Your produ c t may h ave th e Power O Timer feature or Power O If Disconnected and Power O If Disconnected
features depending on the location of purchase.
❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn o automatically, select the time period as the Power O Timer setting, and clickSend.
❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn o automatically, select the time period in the Power O If Inactive or Power O IfDisconnected setting, and then click Send.
4.
Click OK.
Saving Power - Mac OS
1.Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2.Click Options & Supplies > Utility > Open Printer Utility.
3.Click Printer Settings.
21
User's Guide
Preparing the Printer
4.Do one of the following.
Note:
Your produ c t may h ave th e Power O Time r feature or Power O If Inactive and Power O If Disconnected features
depending on the location of purchase.
❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn o automatically, select the time period as the Power O Timer setting, and clickApply.
❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn o automatically, select the time period in the Power O If Inactive or Power O IfDisconnected setting, and then click Apply.
22
User's Guide
Printing
Printing
Printing from the Printer Driver on Windows
Accessing the Printer Driver
When accessing the printer driver from the computer's control panel, the settings are applied to all of the
applications.
Accessing the printer driver from the control panel
❏ Windows 10/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > Vie w d evi c es and p r inters inHardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > Vi e w de v ice s a nd pri n t e r s in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences.
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > Vie w dev i ces a n d pr inte r s in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏ Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Printing Basics
Note:
Operations may dier depending on the application. See the application's help for details.
1.Open the
Load paper in the printer if it has not already been loaded.
you want to print.
le
23
User's Guide
Printing
2.Select Print or Page Setup from the File menu.
3.Select your printer.
4.Select Preferences or Properties to access the printer driver window.
5.Change the settings as necessary.
See the menu options for the printer driver for details.
Note:
❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help.
❏ When you select Print Preview, you can see a preview of your document before printing.
6.Click OK to close the printer driver window.
7.
Click Print.
Note:
When you select Print Preview, a preview window is displayed. To change the settings, click Cancel, and then repeat
the procedure from step 2.
Related Information
& “Available Paper and Capacities” on page 15
& “Loading Paper in the Rear Paper Feed” on page 18
& “Main Tab” on page 39
24
User's Guide
Printing
Printing on 2-Sides
You can print on both sides of the paper. Flip the paper over to print on the other side when the printer has
nished printing the rst side. You can also print a booklet that can be created by re-ordering the pages and folding
the printout.
Note:
❏ is feature is not available for borderless printing.
❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.
Related Information
& “Available Paper and Capacities” on page 15
Print Settings
2-sided printing is available when EPSON Status Monitor 3is enabled.
Note:
To enable EPSON Status Monitor 3, click Extended Settings on the Maintenance tab, and then select Enable EPSON
Status Monitor 3.
1.On the printer driver's Main tab, select an option from 2-Sided Printing.
2.Click Settings, make the appropriate settings, and then click OK.
Note:
To print a folded booklet, select Booklet.
3.
Click Print.
When the rst side has nished printing, a pop-up window is displayed on the computer. Follow the on-screen
instructions.
Related Information
& “Printing Basics” on page 23
& “Main Tab” on page 39
25
User's Guide
Printing
Printing Several Pages on One Sheet
You can print two or four pages of data on a single sheet of paper.
Print Settings
On the printer driver's Main tab, select 2-Up or 4-Up as the Multi-Page setting.
Note:
is feature is not available for borderless printing.
Related Information
& “Printing Basics” on page 23
& “Main Tab” on page 39
Printing and Stacking in Page Order (Reverse Order Printing)
You can print from the last page so that the documents are stacked in page order.
Print Settings
On the printer driver's Main tab, select Reverse Order.
26
User's Guide
Printing
Related Information
& “Printing Basics” on page 23
& “Main Tab” on page 39
Printing a Reduced or Enlarged Document
You can reduce or enlarge the size of a document by a specic percentage or to t the paper size you loaded in the
printer.
Print Settings
On the printer driver's More Options tab, select the document size from the Document Size setting. Select the
paper size you want to print on from the Output Paper setting. Select Reduce/Enlarge Document, and then selectFit to Page or Zoom to. When you select Zoom to, enter a percentage.
Select Center to print the images in the center of the page.
Note:
is feature is not available for borderless printing.
Related Information
& “Printing Basics” on page 23
& “More Options Tab” on page 39
27
User's Guide
Printing
Printing One Image on Multiple Sheets for Enlargement (Creating a
Poster)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
Note:
is feature is not available for borderless printing.
Print Settings
On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page
setting. If you click Settings, you can select the panels that you do not want to print. You can also select the cutting
guide options.
Related Information
& “Printing Basics” on page 23
& “Main Tab” on page 39
28
User's Guide
Printing
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
1.Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
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User's Guide
Printing
2.Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
3.
Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
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User's Guide
Printing
4.Tape the sheets together from the back.
5.Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
6.Cut o the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the le and right
side cross marks.
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User's Guide
Printing
7.Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then
temporarily tape them together from the back.
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User's Guide
Printing
8.Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line
above the cross marks).
9.Tape the sheets together from the back.
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User's Guide
Printing
10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
Print Settings
On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer. Click
Settings, and then select the items you want to print.
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User's Guide
Printing
Related Information
& “Printing Basics” on page 23
& “More Options Tab” on page 39
Printing a Watermark
You can print a watermark such as "Condential" on your printouts. You can also add your own watermark.
Note:
is feature is not available with borderless printing.
Print Settings
On the printer driver's More Options tab, click Watermark Features, and then select Watermark. Click Settings
to change details such as the size, density, or position of the watermark.
Related Information
“Printing Basics” on page 23
&
“More Options Tab” on page 39
&
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
Print Settings
On the printer driver's Main tab, select Job Arranger Lite. When you start printing, the Job Arranger Lite window
is displayed. With the Job Arranger Lite window opened, open the le that you want to combine with the current
and then repeat the above steps.
le,
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User's Guide
Printing
When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page layout.
Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently
working on is canceled. Click Save from the File menu to save the current job. e extension of the saved
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the
Related Information
& “Printing Basics” on page 23
& “Main Tab” on page 39
le.
les
is "ecl".
Printing Using the Color Universal Print Feature
You can enhance the visibility of texts and images in printouts.
Color Universal Print is only available when the following settings are selected.
❏ Paper Type: Plain paper
❏ Quality: Standard or a higher quality
❏ Print Color: Color
❏ Applications: Microso® Oce 2007 or later
❏ Text Size: 96 pts or smaller
Print Settings
On the printer driver's More Options tab, click Image Options in the Color Correction setting. Select an option
from the Color Universal Print setting. Click Enhancement Options to make further settings.
Note:
❏ Certain characters may be altered by patterns, such as "+" appearing as "±".
❏ Application-specic patterns and underlines may alter content printed using these settings.
❏ Print quality may decrease in photos and other images when using Color Universal Print settings.
❏ Printing is slower when using Color Universal Print settings.
Related Information
& “Printing Basics” on page 23
“More Options Tab” on page 39
&
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User's Guide
Printing
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
Print Settings
On the printer driver's More Options tab, select Custom as the Color Correction setting. Click Advanced to open
the Color Correction window, and then select the method of color correction.
Note:
❏ Automatic is selected as default on the More Options tab. With this setting, the colors are automatically adjusted to
match the paper type and print quality settings.
❏ PhotoEnhance on the Color Correction window adjusts the color by analyzing the location of the subject. erefore, if
you have changed the location of the subject by reducing, enlarging, cropping, or rotating the image, the color may change
unexpectedly. Selecting the borderless setting also changes the location of the subject resulting in changes in color. If the
image is out of focus, the tone may be unnatural. If the color is changed or becomes unnatural, print in a mode other than
PhotoEnhance.
Related Information
& “Printing Basics” on page 23
& “More Options Tab” on page 39
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
Print Settings
On the printer driver's More Options tab, click Image Options in the Color Correction setting. Select Emphasize
in Lines.
Related Information
& “Printing Basics” on page 23
& “More Options Tab” on page 39
37
User's Guide
Printing
Printing Clear Bar Codes
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
❏ Paper: Plain paper, Copy paper, or Envelope
❏ Quality: Standard
e print quality may be changed when printing. e print speed may become slower and print density may
become higher.
Note:
Deblurring may not always be possible depending on the circumstances.
Print Settings
On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.
Related Information
& “Printing Basics” on page 23
& “Maintenance Tab” on page 40
Canceling Printing
You can cancel a print job from the computer. However, you cannot cancel a print job from the computer once it
has been completely sent to the printer. In this case, cancel the print job by using the printer's control panel.
Canceling
On your computer, right-click on your printer in Devices and Printers, Printer, or in Printers and Faxes. Click
See what's printing, right-click on the job you want to cancel, and then select Cancel.
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
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User's Guide
Printing
Main Tab
Printing PresetsAdd/Remove PresetsYou can add or remove your own presets for frequently used print
settings. Select the preset you want to use from the list.
Show Settings
Reset Defaults
Ink LevelsDisplays how to check the ink levels.
Paper Source
Document Size
BorderlessEnlarges the print data slightly more than the paper size so that no margins are printed around the
OrientationSelect the orientation you want to use to print.
Paper TypeSelect the type of paper on which you print.
QualitySelect the pint quality you want to use for printing. Available settings depend on the paper type
ColorSelect the color for your print job.
2-Sided PrintingAllows you to perform 2-sided printing.
Displays a list of items currently set on the Main and More Options tabs.
Return all settings to their factory default values. The settings on the More Options tab are also
reset to their defaults.
Select the paper source from which the paper is fed. Select Auto Select to automatically select the
paper source selected in the print settings on the printer's control panel.
If the printer has only one paper source, this item is not displayed.
Select the paper size on which you want to print. If you select User-Dened, enter the paper width
and height.
edges of the paper. Click Settings to select the amount of enlargement.
you select. Click More Settings to make further settings.
SettingsYou can specify the binding edge and the binding margins.
Multi-Page
CopiesSet the number of copies you want to print.
Quiet ModeReduces the noise the printer makes. However, enabling this may reduce print speed.
Print PreviewDisplays a preview of your document before printing.
Job Arranger LiteSelect to print using the Job Arranger Lite feature.
Allows you to print several pages on one sheet or perform poster printing. Click Page Order to
specify the order in which pages are printed.
CollatePrints multi-page documents collated in order and sorted into sets.
Reverse OrderAllows you to print from the last page so that the pages are stacked in the
correct order after printing.
More Options Tab
Printing PresetsAdd/Remove PresetsYou can add or remove your own presets for frequently used print
settings. Select the preset you want to use from the list.
Show Settings
Displays a list of items currently set on the Main and More Options tabs.
Reset Defaults
Return all settings to their factory default values. The settings on the Main tab are also reset to their
defaults.
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User's Guide
Document SizeSelect the size of your document.
Printing
Output Paper
Reduce/Enlarge
Document
Color CorrectionAutomaticAdjusts the colors of images automatically.
Watermark FeaturesAllows you to make settings for anti-copy pattern or watermarks.
Additional SettingsRotate 180°Rotates pages 180 degrees before printing. This feature is helpful when
Select the paper size on which you want to print. If the Output Paper diers from the DocumentSize, Reduce/Enlarge Document is selected automatically. You do not have to select it when
printing without reducing or enlarging the size of a document.
Allows you to reduce or enlarge the size of a document.
Fit to PageAutomatically reduce or enlarge the document to t to the paper size
selected in Output Paper.
Zoom toPrints with a specic percentage.
CenterPrints images in the center of the paper.
Custom
Image OptionsEnables print quality options such as Color Universal Print or Fix Red-
Allows you to perform manual color correction. Click Advanced for
further settings.
Eye. You can also thicken thin lines to make them visible on the
printouts.
printing on paper such as envelopes that are loaded in
the printer.
xed
direction in
High SpeedPrints when the print head moves in both directions. The print speed is
faster, but the quality may decline.
Mirror ImageInverts an image to print as it would appear in a mirror.
Maintenance Tab
Nozzle CheckPrints a nozzle check pattern to check if the print head nozzles are clogged.
Head CleaningCleans the clogged nozzles in the print head. Because this feature uses some ink, clean the print
head only if the nozzles are clogged.
Power CleaningReplaces all of the ink inside the ink tubes to improve the print quality.
Print Head AlignmentAligns the print head so that images are printed clearly.
Paper Guide CleaningCleans the paper path if the printouts are smeared.
Job Arranger LiteOpens the Job Arranger Lite window. Here you can open and edit previously saved data.
EPSON Status
Monitor 3
Monitoring
Preferences
Opens the EPSON Status Monitor 3 window. Here you can conrm the status of the printer and the
consumables.
Allows you to make settings for items on the EPSON Status Monitor 3 window.
Extended SettingsAllows you to make a variety of settings. Right-click each item to view the Help for more details.
Print QueueDisplays the jobs waiting to be printed. You can check, pause, or resume print jobs.
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User's Guide
Printing
Printer and Option
Information
LanguageChanges the language used on the printer driver window. To apply the settings, close the printer
Software UpdateStarts EPSON Software Updater to check for the latest version of applications on the Internet.
Technical SupportAllows you to access the Epson technical support website.
Displays the number of sheets of paper fed into the printer.
driver, and then open it again.
Printing from the Printer Driver on Mac OS
Printing Basics
Note:
Operations dier depending on the application. See the application's help for details.
1.Open the le you want to print.
Load paper in the printer if it has not already been loaded.
2.Select Print from the File menu or another command to access the print dialog.
d
If necessary, click Show Details or
3.Select your printer.
to expand the print window.
41
User's Guide
4.Select Print Settings from the pop-up menu.
Printing
Note:
On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been
installed correctly.
Select System Preferences from the
printer, and then add the printer again. See the following to add a printer.
http://epson.sn
menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the
5.Change the settings as necessary.
See the menu options for the printer driver for details.
6.Click Print.
Related Information
& “Available Paper and Capacities” on page 15
& “Loading Paper in the Rear Paper Feed” on page 18
& “Menu Options for Print Settings” on page 46
42
User's Guide
Printing
Printing Several Pages on One Sheet
You can print two or four pages of data on a single sheet of paper.
Print Settings
Select Layout from the pop-up menu. Set the number of pages in Pages per Sheet, the Layout Direction (page
order), and Border.
Related Information
& “Printing Basics” on page 41
& “Menu Options for Layout” on page 45
Printing and Stacking in Page Order (Reverse Order Printing)
You can print from the last page so that the documents are stacked in page order.
Print Settings
Select Paper Handling from the pop-up menu. Select Reverse as the Page Order setting.
Related Information
& “Printing Basics” on page 41
43
User's Guide
Printing
& “Menu Options for Paper Handling” on page 46
Printing a Reduced or Enlarged Document
You can reduce or enlarge the size of a document by a specic percentage or to t the paper size you loaded in the
printer.
Print Settings
When printing to t to the paper size, select Paper Handling from the pop-up menu, and then select Scale to t
paper size. Select the paper size you loaded in the printer in Destination Paper Size. When reducing the size of
the document, select Scale down only.
When printing at a
❏ Select Print from the File menu of the application. Select Printer, enter a percentage in Scale, and then click
Print.
❏ Select Page Setup from the File menu of the application. Select your printer in Format For, enter a percentage
in Scale, and then click OK.
Note:
Select the paper size you set in the application as the Paper Size setting.
Related Information
“Printing Basics” on page 41
&
“Menu Options for Paper Handling” on page 46
&
specic
percentage, do one of the following.
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User's Guide
Printing
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
Print Settings
Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options
from the pop-up menu, and then select one of the available options. Click the arrow next to Advanced Settings,
and then make more detailed settings.
Related Information
& “Printing Basics” on page 41
& “Menu Options for Color Matching” on page 46
& “Menu Options for Color Options” on page 47
Canceling Printing
You can cancel a print job from the computer. However, you cannot cancel a print job from the computer once it
has been completely sent to the printer. In this case, cancel the print job by using the printer's control panel.
Canceling
Click the printer icon in the Dock. Select the job you want to cancel, and then do one of the following.
❏ OS X Mountain Lion or later
Click
❏ Mac OS X v10.6.8 to v10.7.x
Click Delete.
next to the progress meter.
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
Menu Options for Layout
Pages per SheetSelect the number of pages to be printed on one sheet.
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User's Guide
Printing
Layout DirectionSpecify the order in which the pages will be printed.
BorderPrints a border around the pages.
Reverse page
orientation
Flip horizontallyInverts an image to print as it would appear in a mirror.
Rotates pages 180 degrees before printing. Select this item when printing on paper such as
envelopes that are loaded in
direction in the printer.
xed
Menu Options for Color Matching
ColorSyncSelect the method for color adjustment. These options adjusts colors between the printer and the
computer display to minimize the dierence in color.
EPSON Color Controls
Menu Options for Paper Handling
Collate pagesPrints multi-page documents collated in order and sorted into sets.
Pages to PrintSelect to print only odd pages or even pages.
Page OrderSelect to print from the top or the last page.
Scale to t paper sizePrints to t to the paper size you loaded.
Destination Paper
Size
Select the paper size to print on.
Scale down onlySelect when reducing the size of the document.
Menu Options for Cover Page
Print Cover Page
Cover Page TypeSelect the contents of the cover page.
Select whether or not to print a cover page. When you want to add a back cover, select After
document.
Menu Options for Print Settings
Paper SourceSelect the paper source from which the paper is fed. If the printer has only one paper source, this
item is not displayed. Selecting Auto Select selects the paper source that matches the paper
setting on the printer automatically.
Media TypeSelect the type of paper on which you print.
Print QualitySelect the pint quality you want to use for printing. The options vary depending on the paper type.
BorderlessThis checkbox is selected when you select a borderless paper size.
ExpansionIn borderless printing, the print data is enlarged slightly more than the
paper size so that no margins are printed around the edges of the paper.
Select the amount of enlargement.
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User's Guide
Printing
GrayscaleSelect when you want to print in black or shades of gray.
Mirror ImageInverts an image to print as it would appear in a mirror.
Menu Options for Color Options
Manual Settings
PhotoEnhanceProduces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
O (No Color
Adjustment)
Adjusts the color manually. In Advanced Settings, you can select detailed settings.
and brightness of the original image data.
Print without enhancing or adjusting the color in any way.
Making Operation Settings for the Mac OS Printer Driver
Accessing the Operation Settings Window of the Mac OS Printer Driver
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver).
Operation Settings of the Mac OS Printer Driver
❏ Skip Blank Page: Avoids printing blank pages.
❏ Quiet Mode: Prints quietly. However, the print speed may be slower.
❏ High Speed Printing: Prints when the print head moves in both directions. e print speed is faster, but the
quality may decline.
❏ Remove white borders: Removes unnecessary margins during borderless printing.
❏ Warning Notications: Allows the printer driver to display warning notications.
❏ Establish bidirectional communication: Usually, this should be set to On. Select O when acquiring the printer
information is impossible because the printer is shared with Windows computers on a network or for any other
reason.
Canceling Printing - Printer Button
Press the y button to cancel the print job in progress.
47
User's Guide
Relling Ink
Relling Ink
Checking the Ink Levels
To conrm the actual ink remaining, visually check the ink levels in all of the printer's tanks.
Important:
c
Prolonged use of the printer when the ink level is below the lower line could damage the printer.
Ink Bottle Codes
Epson recommends the use of genuine Epson ink bottles.
e following are the codes for genuine Epson ink bottles.
Important:
c
❏ Epson warranty does not cover damage caused by inks other than those
ink not designed for this printer or any third party ink.
❏ Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior.
Note:
❏ Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
❏ Although the ink bottles may contain recycled materials, this does not aect printer function or performance.
❏ Specications and appearance of the ink bottle are subject to change without prior notice for improvement.
For Europe
BK: BlackC: CyanM: MagentaY: Yellow
specied,
including any genuine Epson
103103103103
Note:
Visit the following website for information on Epson's ink bottle yields.
http://www.epson.eu/pageyield
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User's Guide
Relling Ink
For Australia and New Zealand
BK: BlackC: CyanM: MagentaY: Yellow
522522522522
For China
BK: BlackC: CyanM: MagentaY: Yellow
004004004004
For Asian countries except for China
BK: BlackC: CyanM: MagentaY: Yellow
003003003003
Related Information
& “Technical Support Web Site” on page 90
Ink Bottle Handling Precautions
Read the following instructions before
Storing precautions for ink
❏ Keep the ink bottles out of direct sunlight.
❏ Do not store the ink bottles in high or freezing temperatures.
❏ Aer bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least
three hours before using it.
❏ Epson recommends using the ink bottle before the date printed on the package.
❏ Do not open the ink bottle package until you are ready to ll the ink tank. e ink bottle is vacuum packed to
maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may
not be possible.
❏ Once you open an ink bottle, we recommend using it as soon as possible.
relling
ink.
❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
Handling precautions for
❏ Use ink bottles with the correct part code for this printer.
❏ e ink for this printer must be handled carefully. Ink may splatter when the ink tanks are lled or relled with
ink. If ink gets on your clothes or belongings, it may not come o.
❏ Do not shake too vigorously or squeeze the ink bottles.
relling
ink
49
User's Guide
Relling Ink
❏ For optimum print results do not maintain low ink levels for extended periods of time.
❏ To obtain optimum printing results,
❏ If the ink tank is not lled up to the lower line, rell the ink soon. Prolonged use of the printer when the ink
level is below the lower line could damage the printer.
Ink consumption
❏ To maintain optimum print head performance, some ink is consumed from all ink tanks during maintenance
operations such as print head cleaning. Ink may also be consumed when you turn the printer on.
❏ When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. is is because a mixture of color inks is used to create black.
❏
ink in the ink bottles supplied with your printer is partly used during initial setup. In order to produce high
e
quality printouts, the print head in your printer will be fully charged with ink. is one-o process consumes a
quantity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles.
❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
the ink tanks to the upper line at least once every year.
rell
Relling the Ink Tanks
Ink can be relled at any time.
Important:
c
Epson recommends the use of genuine Epson ink bottles.
1.Open the ink tank cover.
2.Open the ink tank cap.
50
User's Guide
Relling Ink
Important:
c
Make sure that the color of the ink tank matches the ink color that you want to rell.
3.While holding the ink bottle upright, turn the cap slowly to remove it.
Important:
c
❏ Be careful not to spill any ink.
❏ Do not touch the top of the ink bottle
4.Align the tip of the bottle with the
removing the cap; otherwise you may be smeared with ink.
aer
port, and then stand the bottle slowly to insert it into the
lling
lling
port.
Important:
c
Do not allow the top of the ink bottle to hit against any objects aer removing its cap; otherwise ink may spill.
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User's Guide
Relling Ink
5.Insert the top of the ink bottle securely into the lling port of the tank to rell the tank with ink.
Ink pours into the tank just by holding the bottle normally without squeezing. e ink
automatically when the ink is lled to the upper line.
ow
stops
Note:
If the ink does not start owing into the tank, remove the ink bottle and try reinserting it.
6.When you have
Important:
nished relling
the ink, remove the ink bottle, and then close the ink tank cap securely.
c
Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.
52
User's Guide
Relling Ink
Note:
If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.
7.Close the ink tank cover
rmly.
Related Information
& “Ink Bottle Codes” on page 48
& “Ink Bottle Handling Precautions” on page 49
& “Ink Spilled” on page 82
53
User's Guide
Maintaining the Printer
Maintaining the Printer
Preventing the Print Head from Drying
Always use the power button when turning the printer on and o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is
In these cases, turn the printer on and o again as soon as possible to cap the print head.
as it is, it will dry out causing nozzles (ink outlets) to clog.
le
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. When
print quality has declined, use the nozzle check feature and check if the nozzles are clogged. If the nozzles are
clogged, clean the print head.
Important:
c
❏ Do not open the front cover or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏ Because print head cleaning uses some ink, clean the print head only if quality declines.
❏ When ink is low, you may not be able to clean the print head.
❏ If print quality has not improved aer repeating nozzle check and head cleaning three times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend to turn o the printer. If print quality has still not improved, run Power Cleaning. If it has still not
improved, contact Epson support.
❏ To prevent the print head from drying out, do not unplug the printer while the power is on.
Checking and Cleaning the Print Head - Printer Buttons
1.Load A4-size plain paper in the printer.
P
2.Press the
button to turn o the printer.
54
User's Guide
Maintaining the Printer
3.Turn the printer on while holding the y button down, and then release the buttons when the power light
ashes.
e nozzle check pattern is printed.
Note:
It may take some time to start printing the nozzle check pattern.
4.Examine the printed pattern.
❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not
clogged. Print head cleaning is not necessary.
❏ If there are broken lines or missing segments as shown in the "NG" pattern, the print head nozzles may be
clogged. Go to the next step.
5.Hold the y button down for ve seconds until the power light starts ashing.
Print head cleaning starts.
Note:
It may take some time to start print head cleaning.
6.When the power light stops
ashing,
print a nozzle check pattern again. Repeat cleaning and printing the
pattern until all lines are printed completely.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
55
User's Guide
Maintaining the Printer
Checking and Cleaning the Print Head - Windows
1.Load A4-size plain paper in the printer.
2.Access the printer driver window.
3.Click Nozzle Check on the Maintenance tab.
4.Follow the on-screen instructions.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
“Accessing the Printer Driver” on page 23
&
Checking and Cleaning the Print Head - Mac OS
1.Load A4-size plain paper in the printer.
2.Select System Preferences from the
then select the printer.
3.Click Options & Supplies > Utility > Open Printer Utility.
4.Click Nozzle Check.
5.Follow the on-screen instructions.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
Running Power Cleaning
Power Cleaning utility allows you to replace all of the ink inside the ink tubes. In the following situations, you
e
may need to use this feature to improve the print quality.
❏ You printed or performed head cleaning when the ink levels were too low to be seen in the ink tank windows.
❏ You performed the nozzle check and head cleaning several times and then waited for at least 12 hours without
printing, but print quality still did not improve.
Before running this feature, read the following instructions.
Important:
c
Make sure that there is enough ink in the ink tanks.
Visually check all ink tanks are at least a third full. Low ink levels during Power Cleaning could damage the product.
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User's Guide
Maintaining the Printer
Important:
c
An interval of 12 hours is required between each Power Cleaning.
Normally, a single Power Cleaning should resolve the print quality issue within 12 hours. erefore, to avoid
unnecessary ink usage, you must wait 12 hours before you try it again.
Important:
c
is feature eects the service life of the ink pads. e ink pads reach their capacity earlier by running this feature. If
the ink pads have reached the end of their service life, contact Epson Support to request replacement.
Note:
When the ink levels are insucient for Power Cleaning, you cannot run this feature. Even in this case, the levels for printing
may remain.
Running Power Cleaning - Windows
1.Access the printer driver window.
2.Click Power Cleaning on the Maintenance tab.
3.Follow the on-screen instructions.
Related Information
“Accessing the Printer Driver” on page 23
&
Running Power Cleaning - Mac OS
1.
Select System Preferences from the
then select the printer.
2.Click Options & Supplies > Utility > Open Printer Utility.
3.Click Power Cleaning.
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
4.Follow the on-screen instructions.
Aligning the Print Head
If print results contain the following problems, align the print head to improve the printouts.
❏ Vertical lines look misaligned or the printouts look blurry
❏ Horizontal banding occurs at regular intervals
57
User's Guide
Maintaining the Printer
Aligning the Print Head - Windows
1.Load four or more sheets of A4-size plain paper in the printer.
2.Access the printer driver window.
3.Click Print Head Alignment on the Maintenance tab.
4.Follow the on-screen instructions.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
“Accessing the Printer Driver” on page 23
&
Aligning the Print Head - Mac OS
1.Load four or more sheets of A4-size plain paper in the printer.
2.Select System Preferences from the
then select the printer.
3.Click Options & Supplies > Utility > Open Printer Utility.
4.Click Print Head Alignment.
5.Follow the on-screen instructions.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
Cleaning the Paper Path
When the printouts are smeared or scued, clean the roller inside.
Important:
c
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
Cleaning the Paper Path - Windows
1.Access the printer driver window.
2.Click Paper Guide Cleaning on the Maintenance tab.
3.Follow the on-screen instructions.
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User's Guide
Maintaining the Printer
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
& “Accessing the Printer Driver” on page 23
Cleaning the Paper Path - Mac OS X
1.Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2.Click Options & Supplies > Utility > Open Printer Utility.
3.Click Paper Guide Cleaning.
4.
Follow the on-screen instructions.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
Checking the Total Number of Pages Fed Through the
Printer
You can check the total number of pages fed through the printer.
Checking the Total Number of Pages Fed Through the Printer Printer Buttons
information is printed together with the nozzle check pattern.
e
1.Load A4-size plain paper in the printer.
P
2.Press the
button to turn o the printer.
3.Turn the printer on while holding the
ashes.
y
button down, and then release the buttons when the power light
Checking the Total Number of Pages Fed Through the Printer Windows
1.Access the printer driver window.
2.Click Printer and Option Information on the Maintenance tab.
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User's Guide
Maintaining the Printer
Related Information
& “Accessing the Printer Driver” on page 23
Checking the Total Number of Pages Fed Through the Printer - Mac
OS
1.
Select System Preferences from the
then select the printer.
2.Click Options & Supplies > Utility > Open Printer Utility.
3.Click Printer and Option Information.
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
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User's Guide
Software Information
Software Information
is section introduces soware products available for your printer from the supplied CD.
Application for Printing Images (Epson Photo+)
Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also
perform image correction and adjust the position while viewing a preview of your document. You can also
brighten up your images by adding text and stamps wherever you like. When printing on genuine Epson photo
paper, the ink performance is maximized creating a beautiful
See the application's help for details.
Note:
❏ Windows Server operating systems are not supported.
with excellent coloring.
nish
❏ To use this application the printer driver for this printer must be installed.
❏ You can also print images by using Epson Easy Photo Print. See the application's help for details.
Starting
❏ Windows 10/Windows Server 2016
Click the start button, and then select Epson Soware > Epson Photo+.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003
R2/Windows Server 2003
Click the start button, and select All Programs or Programs > Epson Soware > Epson Photo+.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Photo+.
Related Information
& “Installing Applications” on page 62
Application for Printing Web Pages (E-Web Print)
E-Web Print is an application that allows you to easily print web pages with various layouts. See the application's
help for details. You can access the help from the E-Web Print menu on the E-Web Print tool bar.
Note:
❏ Windows Server operating systems are not supported.
❏ Mac OS is not supported.
❏ Check for supported browsers and the latest version from the download site.
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User's Guide
Software Information
Starting
When you install E-Web Print, it is displayed in your browser. Click Print or Clip.
Related Information
& “Installing Applications” on page 62
Software Update Tools (EPSON Software Updater)
EPSON Soware Updater is an application that checks for new or updated soware on the internet and installs it.
You can also update the printer's rmware and manual.
Note:
Windows Server operating systems are not supported.
Installing Method
Download EPSON
If you are using a Windows computer and cannot to download it from the website, you can install it from the
supplied
http://www.epson.com
Starting on Windows
❏ Wi n d o w s 1 0
❏ Windows 8.1/Windows 8
❏ Wi n d o w s 7/ Window s Vi s t a /Window s X P
Note:
You can also start EPSON Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware
soware
Click the start button, and then select Epson Soware > EPSON Soware Updater.
Enter the application name in the search charm, and then select the displayed icon.
Click the start button, and then select All Programs or Programs > Epson Soware > EPSON SowareUpdater.
Connect your computer to the network and install the latest version of applications from the website.
Note:
❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏ When reinstalling an application, you need to uninstall it rst.
1.Quit all running applications.
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User's Guide
Software Information
2.When installing the printer driver, disconnect the printer and the computer temporarily.
Note:
Do not connect the printer and the computer until you are instructed to do so.
3.Access to the following website, and then enter the product name.
http://epson.sn
4.Select Setup, and then click Download.
5.
Click or double-click the downloaded le, and then follow the on-screen instructions.
Note:
If you are using a Windows computer and you cannot download applications from the website, install them from the
soware
Related Information
& “Soware Update Tools (EPSON Soware Updater)” on page 62
& “Uninstalling Applications” on page 63
disc that came with the printer.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1.Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2.Start EPSON Soware Updater, and update the applications or the rmware.
Important:
c
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware
Updater. Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Uninstalling Applications - Windows
1.Press the P button to turn o the printer.
2.Quit all running applications.
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User's Guide
Software Information
3.Open Control Panel:
❏ Windows 10/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4.Open Uninstall a program (or Add or Remove Programs):
❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5.Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6.
Uninstall the applications:
❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7.
Follow the on-screen instructions.
Uninstalling Applications - Mac OS
1.Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2.Press the
3.To uninstall the printer driver, select System Preferences from the
& Scan, Print & Fax), and then remove the printer from the enabled printers list.
4.Quit all running applications.
5.Select Go > Applications > Epson Soware > Uninstaller.
P
button to turn o the printer.
64
menu > Printers & Scanners (or Print
User's Guide
Software Information
6.Select the application you want to uninstall, and then click Uninstall.
Important:
c
Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
e
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Related Information
& “Soware Update Tools (EPSON Soware Updater)” on page 62
65
User's Guide
Solving Problems
Solving Problems
Checking the Printer Status
Lights and Printer Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
: On
: Flashing
LightSituationSolutions
Initial ink charging may not be complete.See the Start Here poster to complete initial ink
charging.
No paper is loaded or more than one sheet
has been fed at a time.
A paper jam has occurred.
When the power is on or ashing
❏ The printer was not turned o correctly.*
❏ Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
Load paper and press the
Remove the paper and press the
If the paper jam error continues after removing the
paper and turning the power o and on again, paper
may remain inside the printer. Load A4 size paper in
the rear paper feed, and then press the
remove the paper inside. Load paper in the portrait
direction.
If the error cannot be cleared, contact Epson support.
❏ After clearing the error by pressing the
we recommend performing a nozzle check. Cancel
any pending print jobs.
❏ To turn o the printer, make sure you press the
button.
button.
button.
button to
button,
P
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
When the power is o
The printer has started in recovery mode
because the rmware update failed.
66
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable.
2. Visit your local Epson website for further
instructions.
User's Guide
Solving Problems
LightSituationSolutions
When the H light and the b light ash
simultaneously
An ink pad is nearing or at the end of its
service life.
H
When the
alternately
A borderless printing ink pad is nearing or at
the end of its service life.
A printer error has occurred.Open the front cover and remove any paper inside
light and the b light ash
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
button to continue printing. The lights stop ashing
for the time being, however, they will continue to
ash at regular intervals until the ink pad is replaced.
The borderless printing ink pad need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
button to continue printing. The lights stop ashing
for the time being, however, they will continue to
at regular intervals until the ink pad is replaced.
ash
Borderless printing is not available, but printing with
a border is available.
the printer. Turn the power o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1
. It is not a user-
*1
. It is not a user-
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how
oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
Related Information
& “Removing Jammed Paper” on page 68
& “Contacting Epson Support” on page 90
“Installing Applications” on page 62
&
Checking the Printer Status - Windows
1.Access the printer driver window.
67
User's Guide
Solving Problems
2.Click EPSON Status Monitor 3 on the Maintenance tab.
Note:
❏ You can also check the printer status by double-clicking the printer icon on the taskbar. If the printer icon is not
added to the taskbar, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcuticon to the taskbar.
❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
Related Information
& “Accessing the Printer Driver” on page 23
Checking the Printer Status - Mac OS
1.Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2.Click Options & Supplies > Utility > Open Printer Utility.
3.Click EPSON Status Monitor.
You can check the printer status, ink levels, and error status.
Checking the Software Status
You may be able to clear the problem by updating the soware to the latest version. To check the soware status,
use the soware update tool.
Related Information
& “
Soware
& “Installing Applications” on page 62
Update Tools (EPSON
Soware
Updater)” on page 62
Removing Jammed Paper
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error.
Important:
c
❏ Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
❏ When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;
otherwise ink may leak.
Related Information
& “Lights and Printer Status” on page 13
68
User's Guide
Solving Problems
Removing Jammed Paper from the Rear Paper Feed
Remove the jammed paper.
Removing Jammed Paper from Inside the Printer
Caution:
!
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
1.Open the front cover.
2.Remove the jammed paper.
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User's Guide
Important:
c
Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.
Solving Problems
3.Close the front cover.
Paper Jam Error Is Not Cleared
If the paper jam error continues aer removing the paper and turning the power o and on again, paper may
y
remain inside the printer. Load A4 size paper in the rear paper feed, and then press the
paper inside. Load paper in the portrait direction.
If the error cannot be cleared, contact Epson support.
button to remove the
Paper Does Not Feed Correctly
Check the following points, and then take the appropriate actions to solve the problem.
❏ Place the printer on a at surface and operate in the recommended environmental conditions.
❏ Use paper supported by this printer.
❏ Follow the paper handling precautions.
❏ Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not load
above the line indicated by the triangle symbol on the edge guide.
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User's Guide
Solving Problems
Related Information
& “Environmental Specications” on page 85
& “Paper Handling Precautions” on page 17
& “Available Paper and Capacities” on page 15
& “List of Paper Type” on page 20
Paper Jams
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ Load one sheet of paper at a time if you have loaded several sheets of paper.
Related Information
& “Removing Jammed Paper” on page 68
& “Loading Paper in the Rear Paper Feed” on page 18
Paper Feeds at a Slant
Load paper in the correct direction, and slide the edge guides against the edges of the paper.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
Several Sheets of Paper are Fed at a Time
❏ Load one sheet of paper at a time.
❏ When several sheets of paper are fed at a time during manual 2-sided printing, remove any paper which is
loaded in the printer before you reload the paper.
Paper Out Error Occurs
When a paper out error occurs although paper is loaded in the rear paper feed, reload paper in the center of the
rear paper feed.
Power and Control Panel Problems
Power Does Not Turn On
❏ Make sure the power cord is securely plugged in.
P
❏ Hold down the
button for a little longer.
71
User's Guide
Solving Problems
Power Does Not Turn O
Hold down the P button for a little longer. If you still cannot turn o the printer, unplug the power cord. To
P
prevent the print head from drying out, turn the printer back on and turn it o by pressing the
button.
Power Turns O Automatically
❏ Wi n d o w s
Click Printer and Option Information on the printer driver's Maintenance tab.
❏ Disable the Power O If Inactive and Power O If Disconnected settings.
❏ Disable the Power O Timer setting.
❏ Mac OS
Select System Preferences from the
select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then click Printer Settings.
❏ Disable the Power O If Inactive and Power O If Disconnected settings.
❏ Disable the Power O Timer setting.
Note:
Your produ c t may h ave th e Power O Time r feature or Power O If Inactive and Power O If Disconnected features
depending on the location of purchase.
menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
Cannot Print from a Computer
Checking the Connection (USB)
❏ Connect the USB cable securely to the printer and the computer.
❏ If you are using a USB hub, try to connect the printer directly to the computer.
❏ If the USB cable cannot be recognized, change the port, or change the USB cable.
72
User's Guide
Solving Problems
❏ If the printer cannot print using a USB connection, try the following.
Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and
then select Remove Device. Next, connect the USB cable to the computer and try a test print.
Checking the Software and Data
❏ Make sure that a genuine Epson printer driver is installed. If a genuine Epson printer driver is not installed, the
available functions are limited. We recommend using a genuine Epson printer driver. See the related
information link below for details.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
Related Information
& “Checking for Genuine Epson Printer Drivers” on page 73
& “Installing Applications” on page 62
Checking for Genuine Epson Printer Drivers
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Windows
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2016/Windows Server 2012 R2/Windows
Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.
❏ Windows Vista/Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.
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User's Guide
Solving Problems
Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Mac OS
Select System Preferences from the
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
Related Information
“Installing Applications” on page 62
&
74
User's Guide
Solving Problems
Checking the Printer Status from the Computer (Windows)
Click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
If unnecessary data remains, select Cancel all documents from the Printer menu.
❏ Make sure the printer is not oine or pending.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on
the menu item).
If the printer is not selected as the default printer, set it as the default printer. If there are multiple icons in
Control Panel > Vie w dev i ces a n d pr inte r s (Printers, Printers and Faxes), see the following to select the icon.
Example)
USB connection: EPSON XXXX Series
If you install the printer driver multiple times, copies of printer driver may be created. If copies such as "EPSON
XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
❏ Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.
Select "USBXXX" for a USB connection.
Checking the Printer Status from the Computer (Mac OS)
Make sure the printer status is not Pause.
Select System Preferences from the
double-click the printer. If the printer is paused, click Resume (or Resume Printer).
menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
75
User's Guide
Solving Problems
Printout Problems
Printout is Scued or Color is Missing
❏ If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not
be discharged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are
clogged.
❏ If you printed when the ink levels were too low to be seen in the ink tank windows, rell the ink tanks to the
upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes.
utility, perform a nozzle check to see if print quality has improved.
Related Information
& “Checking and Cleaning the Print Head” on page 54
& “
Relling
& “Running Power Cleaning” on page 56
the Ink Tanks” on page 50
Aer
you use the
Banding or Unexpected Colors Appear
e print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged.
Clean the print head if any of the print head nozzles are clogged.
Related Information
& “Checking and Cleaning the Print Head” on page 54
Colored Banding Appears at Intervals of Approximately 2.5 cm
76
User's Guide
Solving Problems
❏ Select the appropriate paper type setting for the type of paper loaded in the printer.
❏ Align the print head from a computer.
❏ When printing on plain paper, print using a higher quality setting.
Related Information
& “List of Paper Type” on page 20
& “Aligning the Print Head” on page 57
Blurry Prints, Vertical Banding, or Misalignment
Align the print head.
Related Information
& “Aligning the Print Head” on page 57
Print Quality Does Not Improve Even After Aligning the Print Head
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical
lines may be misaligned. If print quality does not improve, disable the bidirectional (or high speed) setting.
Disabling this setting may slow down printing speed.
❏ Wi n d o w s
Clear High Speed on the printer driver’s More Options tab.
❏ Mac OS
Select System Preferences from the
select the printer. Click Options & Supplies > Options (or Driver). Select O as the High Speed Printing
setting.
menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
Print Quality is Poor
Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors, and
misalignment in the prints.
Checking the printer
❏ Make sure the initial ink charging is complete.
❏ Rell the ink tank if the ink level is below the lower line.
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User's Guide
Solving Problems
❏ Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
❏ Align the print head.
Checking the paper
❏ Use paper supported by this printer.
❏ Do not print on paper that is damp, damaged, or too old.
❏ If the paper is curled or the envelope is pued up, atten it.
❏ Do not stack the paper immediately
❏ Dry the printouts completely before ling or displaying them. When drying the printouts, avoid direct sun light,
do not use a dryer, and do not touch the printed side of paper.
❏ When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print
on the printable side of the genuine Epson paper.
Checking the print settings
❏ Select the appropriate paper type setting for the type of paper loaded in the printer.
❏ Print using a higher quality setting.
Checking the ink bottle
❏ Use ink bottles with the correct part code for this printer.
❏ Epson recommends using the ink bottle before the date printed on the package.
❏ Try to use genuine Epson ink bottles. is product is designed to adjust colors based on the use of genuine
Epson ink bottles. e use of non-genuine ink bottles may cause print quality to decline.
Related Information
“Checking and Cleaning the Print Head” on page 54
&
& “Aligning the Print Head” on page 57
& “Available Paper and Capacities” on page 15
& “List of Paper Type” on page 20
& “Paper Handling Precautions” on page 17
aer
printing.
Paper Is Smeared or Scued
❏ When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct
direction and slide the edge guides to the edges of the paper.
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User's Guide
Solving Problems
❏ When vertical banding appears or the paper is smeared, clean the paper path.
❏ Place the paper on a at surface to check if it is curled. If it is, atten it.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
& “Cleaning the Paper Path” on page 58
Printed Photos are Sticky
You may be printing on the wrong side of the photo paper. Make sure you are printing on the printable side.
When printing on the wrong side of the photo paper, you need to clean the paper path.
Related Information
& “Cleaning the Paper Path” on page 58
Images or Photos are Printed in Unexpected Colors
When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default
depending on the paper type. Try change the setting.
On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the SceneCorrection setting from Auto Correct to any other option. If changing the setting does not work, use any color
correction method other than PhotoEnhance in Color Management.
Related Information
& “Adjusting the Print Color” on page 37
Cannot Print Without Margins
Make borderless setting in the print settings. If you select a paper type that does not support borderless printing,
you cannot select Borderless. Select a paper type that supports borderless printing.
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User's Guide
Solving Problems
Edges of the Image are Cropped During Borderless Printing
During borderless printing, the image is slightly enlarged and the protruding area is cropped. Select a smaller
enlargement setting.
❏ Wi n d o w s
Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the settings.
❏ Mac OS
Change the Expansion setting from the print dialog's Print Settings menu.
The Position, Size, or Margins of the Printout Are Incorrect
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ Select the appropriate paper size setting.
❏ Adjust the margin setting in the application so that it falls within the printable area.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 18
& “Printable Area” on page 83
Printed Characters Are Incorrect or Garbled
❏ Connect the USB cable securely to the printer and the computer.
❏ Cancel any paused print jobs.
❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled
text may be printed next time you start the computer.
❏ If you use the printer driver you had previously used, printed characters may be garbled. Make sure that the
printer driver you are using is for this printer. Check the printer name on the top of the printer driver window.
The Printed Image Is Inverted
Clear any mirror image settings in the printer driver or the application.
❏ Wi n d o w s
Clear Mirror Image on the printer driver's More Options tab.
❏ Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns in the Prints
When printing images or photos, print using high-resolution data. Images on websites are
although they look good enough on the display, and so print quality may decline.
80
low resolution
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User's Guide
Solving Problems
The Printout Problem Could Not be Cleared
If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the
printer driver.
Related Information
& “Uninstalling Applications” on page 63
& “Installing Applications” on page 62
Other Printing Problems
Printing Is Too Slow
❏ Close any unnecessary applications.
❏ Lower the quality setting. High quality printing slows down the printing speed.
❏ Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏ Wi n d o w s
Select High Speed on the printer driver's More Options tab.
❏ Mac OS
Select System Preferences from the
then select the printer. Click Options & Supplies > Options (or Driver). Select On as the High SpeedPrinting setting.
❏ Disable Quiet Mode.
❏ Wi n d o w s
Disable the Quiet Mode setting on the printer driver's Main tab.
❏ Mac OS
Select System Preferences from the
then select the printer. Click Options & Supplies > Options (or Driver). Select O as the Quiet Mode
setting.
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
Printing Slows Down Dramatically During Continuous Printing
Printing slows down to prevent the printer mechanism from overheating and being damaged. However, you can
continue printing. To return to normal printing speed, leave the printer idle for at least 30 minutes. Printing speed
does not return to normal if the power is o.
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User's Guide
Solving Problems
Other Problems
Slight Electric Shock when Touching the Printer
If many peripherals are connected to the computer, you may feel a slight electric shock when touching the printer.
Install a ground wire to the computer that is connected to the printer.
Operation Sounds Are Loud
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
❏ Windows printer driver
Select On as the Quiet Mode setting on the Main tab.
❏ Mac OS printer driver
Select System Preferences from the
select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting.
menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
Application Is Blocked by a Firewall (for Windows Only)
Add the application to the Windows Firewall allowed program in security settings on the Control Panel.
Ink Spilled
❏ If ink adheres to the area around the tank, wipe it o using a napless, clean cloth or cotton swab.
❏ If ink spills on the desk or oor, wipe it o immediately. When ink is dried, it will be dicult to remove the
smear. To prevent the smear from spreading, blot the ink with a dry cloth, and then wipe it with a moist cloth.
❏ If ink gets on your hands, wash them with water and soap.
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User's Guide
Appendix
Appendix
Technical
Specications
Printer Specications
Print Head Nozzle PlacementBlack ink nozzles: 180
Color ink nozzles: 59 for each color
*
Weight of Paper
*Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Plain Paper64 to 90 g/m(17 to 24lb)
EnvelopesEnvelope #10, DL, C6: 75 to 90 g/m (20 to 24 lb)
Printing with borders
Borderless printing
A3.0 mm (0.12 in.)
B3.0 mm (0.12 in.)
C41.0 mm (1.61 in.)
D37.0 mm (1.46 in.)
A44.0 mm (1.73 in.)
B40.0 mm (1.57 in.)
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User's Guide
Appendix
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A3.0 mm (0.12 in.)
B5.0 mm (0.20 in.)
C18.0 mm (0.71 in.)
D41.0 mm (1.61 in.)
Interface Specications
For ComputerUSB
Dimensions
DimensionsStorage
❏ Width: 375 mm (14.8 in.)
❏ Depth: 347 mm (13.7 in.)
❏ Height: 169 mm (6.7 in.)
Printing
❏ Width: 375 mm (14.8 in.)
❏ Depth: 578 mm (22.8 in.)
❏ Height: 253 mm (10.0 in.)
*
Weight
*Without the ink and the power cord.
Electrical
Model100 to 240 V Model220 to 240 V Model
Specications
Approx. 2.7 kg (6.0 lb)
Rated Frequency Range50 to 60 Hz50 to 60 Hz
Rated Current0.4 to 0.2 A0.2 A
Power Consumption (with USB Connection)
Printing: Approx. 12.0 W (ISO/
IEC24712)
Ready mode: Approx. 2.4 W
Sleep mode: Approx. 0.4 W
Power o: Approx. 0.2 W
Printing: Approx. 12.0 W (ISO/
IEC24712)
Ready mode: Approx. 2.4 W
Sleep mode: Approx. 0.4 W
Power o: Approx. 0.3 W
84
User's Guide
Appendix
Note:
❏ Check the label on the printer for its voltage.
❏ For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Environmental Specications
OperationUse the printer within the range shown in the following graph.
Temperature: 10 to 35°C (50 to 95°F)
Humidity: 20 to 80% RH (without condensation)
Storage
*You can store for one month at 40°C (104°F).
Temperature: -20 to 40°C (-4 to 104°F)
Humidity: 5 to 85% RH (without condensation)
Environmental Specications for Ink Bottles
Storage Temperature
Freezing Temperature-15 °C (5 °F)
*You can store for one month at 40 °C (104 °F).
-20 to 40 °C (-4 to 104 °F)
Ink thaws and is usable after approximately 2 hours at 25 °C (77 °F).
bit)/Windows Vista (32-bit, 64-bit)/Windows XP SP3 or later (32-bit)/Windows XP Professional x64 Edition SP2
or later/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/
Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 SP2 or later
❏ macOS High Sierra/macOS Sierra/OS X El Capitan/OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac
OS X v10.7.x/Mac OS X v10.6.8
Note:
❏ Mac OS may not support some applications and features.
❏ e UNIX File System (UFS) for Mac OS is not supported.
85
User's Guide
Appendix
Regulatory Information
Standards and Approvals
Standards and Approvals for European Model
following model is CE marked and in compliance with all the applicable EU Directives. For further details,
e
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
http://www.epson.eu/conformity
B631C
Standards and Approvals for Australian Model
EMCAS/NZS CISPR32 Class B
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏ Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
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User's Guide
Appendix
Important:
c
❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the
printer, placing it vertically, or turning it upside down; otherwise ink may leak.
❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏ Do not put opened ink bottles in the box with printer.
1.
Turn o the printer by pressing the
2.Make sure the power light turns
Important:
P
button.
and then unplug the power cord.
o,
c
Unplug the power cord when the power light is
position causing the ink to dry, and printing may become impossible.
Otherwise, the print head does not return to the home
o.
3.Disconnect all cables such as the power cord and USB cable.
4.Remove all of the paper from the printer.
87
User's Guide
Appendix
5.Make sure to install the cap onto the ink tank securely.
6.Close the Ink Tank Cover securely.
7.Prepare to pack the printer as shown below.
8.
Place the printer in the plastic bag and fold it closed.
9.Pack the printer in its box using the protective materials.
Important:
c
Make sure you keep the printer horizontal when transporting or storing the printer by packing it in its box;
otherwise ink may leak.
If print quality has declined the next time you print, clean and align the print head.
88
User's Guide
Appendix
Related Information
& “Part Names and Functions” on page 11
& “Checking and Cleaning the Print Head” on page 54
& “Aligning the Print Head” on page 57
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
e contents of this manual and the specications of this product are subject to change without notice.
aliates
shall not be liable for any damages or problems arising from the use of
Trademarks
❏ EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏ Microso
Corporation.
❏ Apple, Macintosh, macOS, OS X, and ColorSync are trademarks of Apple Inc., registered in the U.S. and other
countries.
❏ Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
, Windows®, Windows Server®, and Windows Vista® are registered trademarks of Microso
®
❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
89
User's Guide
Appendix
Where to Get Help
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(e serial number label is usually on the back of the product.)
❏ Product model
❏ Product
(Click About, Versi on In fo, or similar button in the product soware.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the soware applications you normally use with your product
soware
version
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
90
User's Guide
Appendix
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (email).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing,
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
conguring
and operating your Epson product. Our Pre-sales Helpdesk
sta
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.
Help for Users in New Zealand
Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product
documentation, we provide the following sources for obtaining information:
Internet URL
http://www.epson.co.nz
91
User's Guide
Appendix
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
site provides a download area for drivers, Epson contact points, new product information and technical
e
support (e-mail).
Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing,
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
conguring
and operating your Epson product. Our Pre-sales Helpdesk
sta
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem troubleshooting
❏ Enquiries on repair service and warranty
specications,
drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
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User's Guide
Appendix
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏ Information on product specications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏ Sales enquiries and product information
❏ Technica l s upport
Epson Service Center
ProvinceCompany NameAddressPhone
E-mail
DKI JAKARTAESS JAKARTA
MANGGADUA
Ruko Mall Mangga Dua No. 48 Jl. Arteri
Mangga Dua, Jakarta Utara - DKI JAKARTA
(+6221) 62301104
jkt-admin@epson-indonesia.co.id
93
User's Guide
Appendix
ProvinceCompany NameAddressPhone
E-mail
NORTH
SUMATERA
WEST JAWAESC BANDUNGJl. Cihampelas No. 48 A Bandung Jawa
DI
YOGYAKARTA
EAST JAWAESC SURABAYAHitech Mall Lt. 2 Block A No. 24 Jl. Kusuma
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏ Information on product specications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair services and warranty
Head
Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏ Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏ Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
95
User's Guide
Appendix
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (+632)441-9030
Web Si t e: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.som.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
96
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