Epson DS-70 Service Manual

User's Guide

NPD5988-01 EN

User's Guide

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

e

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

contents of this manual and the

e

specications

of this product are subject to change without notice.

User's Guide

Trademarks

❏ EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a

trademark of the Seiko Epson Corporation.

❏

Microso, Microso Corporation in the United States and/or other countries.

❏ Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

❏ Adobe, Adobe Reader, and Acrobat are registered trademarks of Adobe Systems Incorporated.

❏ Intel

❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks

of their respective owners. Epson disclaims any and all rights in those marks.

Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of

is a registered trademark of Intel Corporation.

User's Guide

Contents

Trademarks

About This Manual

Introduction to the Manuals...................6

Marks and Symbols.........................6

Descriptions Used in this Manual...............6

Operating System References..................7

Important Instructions

Safety Instructions..........................8

Restrictions on Copying......................8

Scanner Basics

Part Names and Functions...................10

Buttons and Lights on the Control Panel.........10

Buttons and Lights.......................10

Information on Applications..................11

Document Capture Pro / Document Capture. . . .11

Epson Scan 2...........................11

EPSON

Option Items and Consumables Information. . . . . . 12

Carrier Sheet Codes......................12

Maintenance Sheet Codes..................12

Soware

Updater..................12

Specications of Originals and Placing Originals

Specications

General Specications for Originals being

Scanned.............................. 13

Types of Originals that Require Attention. . . . . . 15

Types of Originals that Must Not be Scanned. . . .15

Placing the Original........................16

Placing Standard Size Originals..............16

Placing Long Paper...................... 17

Placing Receipts.........................18

Placing Envelopes....................... 19

Placing Plastic Cards.....................20

Placing Irregular Shaped Originals...........22

of Originals...................13

Basic Scanning

Scanning Using a Scanner Button..............24

Scanning Using Document Capture Pro

(Windows)...............................24

Scanning Using Document Capture (Mac OS). . . . . 29

Advanced Scanning

Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding

Mode)..................................36

Scan Text Documents and Convert them to Text

Data (OCR)..............................38

Saving as a Searchable PDF.................38

Saving as an

Only)................................ 40

Setting a Job (Scan, Save, and Send)............ 42

Creating and Registering a Job (Windows). . . . . .42

Creating and Registering a Job (Mac OS). . . . . . .43

Enabling a Job to Run from the Control Panel

(Button Assignment).......................43

Assigning a Job to the Control Panel

(Windows).............................43

Assigning a Job to the Control Panel (Mac OS). . 44

Separation Feature (for Windows Only)..........44

Sorting and Saving Scanned Images into a

Separate Folder.........................46

Format File (for Windows

Oce

Maintenance

Cleaning Outside the Scanner.................52

Cleaning Inside the Scanner..................52

Scanner Adjustment Using the Calibration Sheet. . . 53

Energy Saving............................54

Carrying the scanner.......................55

Updating Applications and Firmware...........56

Solving Problems

Scanner Problems......................... 57

Scanner Lights Indicate an Error.............57

e Scanner Does Not Turn On.............57

Problems Starting Scanning..................57

Cannot Start Document Capture Pro

(Windows) or Document Capture (Mac OS). . . . 57

Removing Jammed Originals from the Scanner. . . . 58

e Originals Get Dirty.....................59

User's Guide

Contents

Scanning Takes a Long Time..................59

Scanned Image Problems....................59

Streaks Appear in the Scanned Image. . . . . . . . . 59

Oset Appears in the Background of Images. . . . 59

Scanned Image or Text is Blurred............60

Moiré Patterns (Web-Like Shadows) Appear. . . . 61

e Edge of the Original is Not Scanned when Automatically Detecting the Size of the

Original...............................61

Character is not Recognized Correctly........ 61

Expanding or Contracting the Scanned Image. . . 62 e Scanned Image of the Plastic Card is

Enlarged..............................62

Cannot Solve Problems in the Scanned Image. . . 63

Uninstalling and Installing Applications.........63

Uninstalling Your Applications..............63

Installing Your Applications................65

Te ch n ic al

General Scanner Specications................66

Dimensional

Electrical Specications.....................67

Scanner Electrical Specications.............67

Environmental Specications.................67

System Requirements.......................67

Specications

Specications

...................67

Standards and Approvals

Standards and Approvals for U.S. Model.........69

Standards and Approvals for European Model. . . . . 69

Standards and Approvals for Australian Models. . . .69

Where to Get Help

Technical Support Web Site.................. 70

Contacting Epson Support...................70

Before Contacting Epson..................70

Help for Users in Europe.................. 70

Help for Users in Taiwan.................. 71

Help for Users in Australia.................71

Help for Users in Singapore................ 72

Help for Users in ailand.................72

Help for Users in Vietnam..................72

Help for Users in Indonesia................ 73

Help for Users in Hong Kong...............74

Help for Users in Malaysia................. 75

Help for Users in India....................75

Help for Users in the Philippines.............76

User's Guide

About This Manual

Introduction to the Manuals

e latest versions of the following manuals are available from the Epson support website.

http://www.epson.eu/Support (Europe)

http://support.epson.net/ (outside Europe)

❏ Setup Guide (paper manual)

Provides you with information on setting up the product and installing the application.

❏ User's Guide (digital manual)

Provides instructions on using the product, maintenance, and solving problems.

As well as the manuals above, see the help included in the various Epson applications.

Marks and Symbols

Caution:

Instructions that must be followed carefully to avoid bodily injury.

Important:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

Related Information

& Links to related sections.

Descriptions Used in this Manual

❏ Screenshots for the applications are from Windows 10 or Mac OS X v10.13.x. e content displayed on the

screens varies depending on the model and situation.

❏ Illustrations used in this manual are for reference only. Although they may

product, the operating methods are the same.

slightly from the actual

dier

User's Guide

About This Manual

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions and "Windows Server" is used to refer to "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003".

❏

Microso

❏ Microso

❏

Microso

❏ Microso

❏

Microso

❏ Microso

❏

Microso

❏ Microso

Mac OS

In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

Wi n d o w s® 10 operating system

Wi n d o w s® 8.1 operating system

Wi n d o w s® 8 operating system

Wi n d o w s® 7 operating system

Wi n d o w s Vis ta® operating system

Wi n d o w s® XP operating system Service Pack 3

Wi n d o w s® XP Professional x64 Edition operating system Service Pack 2

Wi n d o w s Ser v e r® 2016 operating system

Wi n d o w s Ser v e r® 2012 R2 operating system

Wi n d o w s Ser v e r® 2012 operating system

Wi n d o w s Ser v e r® 2008 R2 operating system

Wi n d o w s Ser v e r® 2008 operating system

Wi n d o w s Ser v e r® 2003 R2 operating system

Wi n d o w s Ser v e r® 2003 operating system Service Pack 2

User's Guide

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the product.

❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the

following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

❏ Place the product on a at, stable surface that extends beyond the base of the product in all directions. If you

place the product by the wall, leave more than 10 cm between the back of the product and the wall.

❏ Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store

the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

❏ Do not use with wet hands.

❏ e USB cable should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects

on top of the cord and do not allow the cord to be stepped on or run over. Be particularly careful to keep the cord straight at the end.

❏ Use only the USB cable supplied with your product. Using any other USB cable could cause re, electrical shock,

or injury.

❏ e USB cable is designed for use with the product with which it was included. Do not attempt to use it with

other electronic devices unless specied.

❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Never disassemble, modify, or attempt to repair the product, or product option by yourself except as specically

explained in the product’s guides.

❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of

electrical shock hazards.

❏ Unplug the product and the USB cable, and refer servicing to

conditions: liquid has entered the product; the product has been dropped or the case has been damaged; the product does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.)

❏ If you are not going to use the product for a long period, be sure to unplug the USB cable from the computer.

qualied

service personnel under the following

Restrictions on Copying

Observe the following restrictions to ensure the responsible and legal use of your product.

Copying of the following items is prohibited by law:

❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal

securities

User's Guide

Important Instructions

❏ Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage

❏ Government-issued revenue stamps, and securities issued according to legal procedure

Exercise caution when copying the following items:

❏ Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession

tickets, etc.

❏ Passports, driver’s licenses, warrants of

Note:

Copying these items may also be prohibited by law.

road passes, food stamps, tickets, etc.

tness,

Responsible use of copyrighted materials:

Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

User's Guide

Scanner Basics

Part Names and Functions

Input slot Input the original.

Loophole Connect straps.

USB port USB bus power.

Connects a USB cable. To avoid causing any damage, do not add excessive force when connecting the USB cable to the USB port.

Buttons and Lights on the Control Panel

Buttons and Lights

Start and stop button ❏ Starts or cancels scanning.

❏ Press this when cleaning the inside of the scanner.

❏ Exits Automatic Feeding Mode.

Automatic Feeding Mode light

The scanner is in Automatic Feeding Mode. Scanning starts when an original is placed in the input tray.

User's Guide

Scanner Basics

Note:

To turn on the scanner, connect it to the computer with the USB cable.

– Ready light On (white) The scanner is ready to be used.

Flashing (white)

O The scanner cannot be used because the power is o.

On (Orange)

The scanner is scanning, waiting to scan, processing, or sleeping.

An error has occurred.

Information on Applications

is section introduces the application products available for your scanner. e latest application can be installed at the Epson Web site.

Document Capture Pro / Document Capture

Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms.

You can save scanned images to a printer. is allows you to streamline the way electronic documents are handled, such as reading large documents and making best use of network capabilities.

Document Capture Pro is for Windows only. For Mac OS, use Document Capture.

See the Document Capture Pro help (Windows) or Document Capture help (Mac OS) for details on using the application.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead.

Job:

When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.

By registering a series of operations in advance as a job, you can perform all of the operations by simply selecting the job. By assigning a job to the scanner’s control panel, you can start a job from the control panel (Button Assignment).

specied

folder, send by email, and perform copying functions by linking to a

Epson Scan 2

Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to start either as a standalone application or by using TWAIN-compliant application soware.

Follow the steps below to start Epson Scan 2.

❏ Wi n d o w s 1 0:

Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2.

❏ Windows 8.1/Windows 8:

Enter the application name in the search charm, and then select the displayed icon.

User's Guide

Scanner Basics

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server2003

R2/Windows Server 2003:

Click the start button, and then select All Programs > EPSON > Epson Scan 2 > Epson Scan 2.

Note:

❏ You may need to select the scanner you want to use from the scanners list.

❏ See the Epson Scan 2 help for details on using the application.

EPSON Software Updater

EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs them.

You can also update the scanner’s digital manual.

Note:

Windows Server operating systems are not supported.

Option Items and Consumables Information

Carrier Sheet Codes

Using a Carrier Sheet allows you to scan irregular shaped originals. You can scan originals larger than A4 size with a Carrier Sheet by folding it in half.

Part name

Carrier Sheet B12B819451

B12B819471 (India only)

* You can only use Carrier Sheet with a code.

Maintenance Sheet Codes

Contains a Cleaning Sheet (wet type) and Cleaning Sheet (dry type) for use when cleaning inside the scanner, and a Calibration Sheet to adjust the scanned image quality.

Part name Codes

Codes

Maintenance Sheet2 B12B819481

B12B819411 (India only)

* You can only use Maintenance Sheet with a code.

User's Guide

Specications of Originals and Placing Originals

Specications

is section explains the specications and conditions of originals that can be loaded in the scanner.

of Originals

General Specications for Originals being Scanned

Specications

ese are the specications for standard size originals that you can load into the scanner.

Size Measurement Thickness Paper Type

A4 210×297 mm

Letter 215.9×279.4 mm

Legal 215.9×355.6 mm

B5 182×257 mm

of Standard Size Originals

(8.3×11.7 in.)

(8.5×11 in.)

(8.5×14 in.)

35 to 270 g/m Plain paper

Fine paper

Recycled paper

(7.2×10.1 in.)

A5 148×210 mm

(5.8×8.3 in.)

B6 128×182 mm

(5.0×7.2 in.)

A6 105×148 mm

(4.1×5.8 in.)

A7 74×105 mm

(2.9×4.1 in.)

A8 52×74 mm

(2.1×2.9 in.)

Business Card 55×89 mm

(2.1×3.4 in.)

46 to 270 g/m

User's Guide

Specications of Originals and Placing Originals

Size Measurement Thickness Paper Type

Post Cards 100×148 mm

(3.9×5.8 in.)

35 to 270 g/m Plain paper

Note:

❏ All originals must be at at the leading edge.

❏ Make sure that curls on the leading edge of the originals are kept within the following range.

and B must be 2 mm or less when C is equal to or more than 30 mm.

Specications of Long Paper

ese are the specications for long paper that you can load into the scanner.

Fine paper

Recycled paper

Size Thickness Paper Type

Width: 50.8 to 216.0 mm

(2.0 to 8.5 in.)

Length: 50.8 to 1828.8 mm

(2.0 to 72.0 in.)

35 to 270 g/m Plain paper

Fine paper

Recycled paper

Specications for Receipts

ese are the specications for receipts that you can load into the scanner.

Size Thickness Paper Type

Maximum: 76.2×355.6 mm (3.0×14.0 in.)

Minimum: 76.2×76.2 mm (3.0×3.0 in.)

* Receipts need to be scanned using Automatic Feeding Mode. Only one receipt should be loaded at once and you need to

hold the receipt for a good quality scan.

Specications

of Envelopes

46 to 270 g/m Plain paper

Fine paper

Recycled paper

ese are the specications for envelopes that you can load into the scanner.

User's Guide

Specications of Originals and Placing Originals

Measurement Thickness

120×235 mm (4.72×9.25 in.) 0.38 mm (0.015 in.) or less

92×165 mm (3.62×6.50 in.)

Specications for Plastic Cards

ese are the specications for plastic cards that you can load into the scanner.

Size Card Type Thickness Loading Direction

ISO7810 ID-1 Type

54.0×85.6 mm

(2.1×3.3 in.)

Note:

ISO7810 ID-1 size laminated cards (the thickness should be 0.6 mm (0.02 in.) or less) may not be scanned successfully.

Specications

of Irregular Shaped Originals

With embossing 1.24 mm (0.05 in.) or less Horizontal (landscape)

Without embossing 1.0 mm (0.04 in.) or less

By using the Carrier Sheet, you can scan originals that are wrinkled, curled, very thin, or irregularly shaped.

Size Thickness

Up to A4 0.3 mm (0.012 in.) or less

(excluding the thickness of the Carrier Sheet)

Types of Originals that Require Attention

e following types of originals may not be successfully scanned.

❏ Originals with an uneven surface such as letter head paper

❏ Originals with crinkles or fold lines

❏ Curled originals

❏ Coated paper

❏ Originals with punch holes

❏ Originals with folded corners

Note:

❏ To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet.

❏ Try to atten the curled originals before scanning.

Types of Originals that Must Not be Scanned

e following types of originals must not be scanned.

❏ Photos*

❏ Photo paper*

User's Guide

Specications of Originals and Placing Originals

❏ Original with labels or stickers*

❏ Originals with sticky notes attached*

❏ Ripped originals*

❏ Originals with carbon paper on the back*

❏ Perforated originals*

❏ Originals with staples or paper clips

❏ Booklets

❏ Non-paper original (such as clear les, fabric, and metal foil)

❏ Originals with glue attached

❏ Heavily wrinkled or curled originals

❏ Transparent originals such as OHP lm

❏ Originals with wet ink

Note:

❏ *You can only scan these originals by using the Carrier Sheet.

❏ Do not feed photos, valuable original artwork, or important documents that you do not want to damage or deface into

the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use the Carrier Sheet.

Placing the Original

Placing Standard Size Originals

Load the original into the le side of input slot facing up with the top edge facing into the scanner.

Slide the original into the input slot until it meets resistance.

Note:

We recommend loading originals (except plastic card) vertically into the scanner.

User's Guide

Specications of Originals and Placing Originals

Related Information

& “Basic Scanning” on page 24 & “Advanced Scanning” on page 36

Placing Long Paper

Load the original straight into the le side of the input slot, facing up with the top edge facing into the scanner.

Slide the original into the input slot until it meets resistance.

User's Guide

Specications of Originals and Placing Originals

Note:

❏ You can scan long paper up to 1,828.8 mm (72 inches) in length with a resolution of 300 dpi or less.

❏ You need to specify the paper size in Document Capture Pro.

Click Scan Settings > Detailed Settings on the Scan Settings window to open the Epson Scan 2 window.

ere are three ways to specify the paper size. If the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.

If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.

You can either enter the width and height of the paper or use Detect paper length instead of entering the paper height.

❏ Support the long paper on the input side so that it does not drop out of the input slot, and on the output side so that the

ejected paper does not fall from the output slot.

Related Information

& “Specications of Originals” on page 13 & “Basic Scanning” on page 24 & “Advanced Scanning” on page 36

Placing Receipts

Supporting it by hand, load the receipt straight into the le side of the input slot, facing up with the top edge facing into the scanner.

User's Guide

Specications of Originals and Placing Originals

Slide the receipt into the input slot until it meets resistance.

Note:

❏ Although there may be issues with the scanning quality, you can scan long receipts up to 1,828.8 mm (72 inches) in length

at a resolution of 300 dpi.

❏ You need to specify the paper size in Document Capture Pro.

Click Scan Settings > Detailed Settings on the Scan Settings window to open the Epson Scan 2 window.

ere are three ways to specify the paper size. If the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.

If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.

You can either enter the width and height of the paper or use Detect paper length instead of entering the paper height.

Related Information

& “Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding Mode)” on

page 36

& “Specications of Originals” on page 13 & “Basic Scanning” on page 24 & “Advanced Scanning” on page 36

Placing Envelopes

Load envelopes into the envelope is facing to the side. For envelopes with the opened edge (ap side) on the shorter side, you can load the envelope with the bottom edge (non

side of the input slot facing up making sure that the opened edge

le

side) facing into the scanner.

ap

side) of the

(ap

User's Guide

Specications of Originals and Placing Originals

Slide the envelope into the input slot until it meets resistance.

e envelope shown in the illustration has the opened edge (ap side) facing up, but you can also load envelopes into the scanner with the opened edge (ap side) facing down.

Important:

Do not load envelopes with adhesives on them.

Note:

❏ Envelopes that are not opened by cutting sharply at the ap edge may not be scanned correctly.

❏ Envelopes that have not yet been sealed can be loaded with the ap open and facing up.

Related Information

& “Specications of Originals” on page 13 & “Basic Scanning” on page 24 & “Advanced Scanning” on page 36

Placing Plastic Cards

Load the plastic card into the le side of the input slot facing up and horizontally.

User's Guide

Specications of Originals and Placing Originals

Slide the plastic card straight into the input slot until it meets resistance.

Important:

Do not load plastic cards vertically or at an angle.

Related Information

& “Specications of Originals” on page 13 & “Basic Scanning” on page 24 & “Advanced Scanning” on page 36

User's Guide

Specications of Originals and Placing Originals

Placing Irregular Shaped Originals

1. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the le side of the Carrier Sheet with the side to be scanned facing up.

2. Load the Carrier Sheet into the

Slide the Carrier Sheet into the input slot until it meets resistance.

side of input slot with the top edge facing into the scanner.

le

User's Guide

Specications of Originals and Placing Originals

Note:

❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.

❏ If you cannot nd an appropriate size for the original you want to scan in Document Size, try changing the setting.

Click Scan Settings > Detailed Settings on the Scan Settings window > Document Size on the Epson Scan 2 window, and then select Auto Detect or Customize to create a custom document size.

When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically scanned by applying Paper Skew as the Correct Document Skew setting.

❏ Only use the Carrier Sheet designed for your scanner.

User's Guide

Basic Scanning

Scanning Using a Scanner Button

You can scan using the button on your scanner.

Note:

❏ Make sure that the USB cable is connected to the scanner and your computer.

❏ Make sure that Document Capture Pro (Windows) or Document Capture (Mac OS) is installed on your computer and

the scanner is connected to your computer correctly.

❏ Using Document Capture Pro (Windows) or Document Capture (Mac OS), you can assign the job to a button on the

scanner and run the job by pressing the button.

❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead.

1. Place the original.

]

2. Press the

Note:

When using Document Capture Pro (Windows) or Document Capture (Mac OS), the product starts the job that was assigned on the Job Settings window.

Related Information

“Specications of Originals and Placing Originals” on page 13

“Buttons and Lights” on page 10

“Document Capture Pro / Document Capture” on page 11

“Setting a Job (Scan, Save, and Send)” on page 42

& “Epson Scan 2” on page 11

button.

Scanning Using Document Capture Pro (Windows)

is application allows you to perform various tasks such as saving the image to your computer, sending it by email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the documents into separate les, such as detecting barcodes or characters on the pages. You can also register scanning settings for a job to simplify scanning operations.

See the Document Capture Pro help for details on the features.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead.

Start Document Capture Pro.

❏ Wind ows 1 0

Click the start button, and then select Epson Soware > Document Capture Pro.

❏ Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

User's Guide

Basic Scanning

❏ Wind ows 7

Click the start button, and then select All Programs > Epson

Note:

You may need to select the scanner you want to use from the scanners list.

Click Job Settings.

Soware

> Document Capture Pro.

e job list screen is displayed.

Note:

A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this step and go to step 10.

Click New Job.

User's Guide

e Job Settings screen is displayed.

4. Set the Job Name.

Basic Scanning

5. Make scanning settings on the 1. Scan tab.

❏ Source: Select the source where the original is placed.

❏ Document Size: Select the size of the original you placed.

❏ Image Type: Select the color you want to use to save the scanned image.

❏ Rotation: Select the rotation angle depending on the original you want to scan.

❏ Resolution: Select the resolution.

User's Guide

Basic Scanning

Note:

You can also adjust the image using following items.

❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.

❏ Correct Document Skew: Select to correct the slant of the original.

❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.

6. Click 2. Save, and then make the save settings.

❏ File Name: Check the settings for the le name. Click File Name Settings to add a time stamp or le

number counter to the le name.

❏ File Type: Select the save format from the list. Click Option to make detailed settings for the le.

❏ Browse: Select the save folder for the scanned image.

❏ Apply job separation: Select to make separation settings.

User's Guide

Basic Scanning

7. Click 3. Send, and then select the Destination.

Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item.

Note:

❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.

❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation

Website and install it before using this feature.

Click OK to close the Job Settings screen.

9. Click OK to close the job list screen.

10. Place the original.

User's Guide

11. Click the job icon.

Basic Scanning

selected job is performed.

e

12. Follow the on-screen instructions.

e scanned image is saved using the settings you made for the job.

Note:

You can scan the originals and send the scanned image without using the job. Click click the destination to which you want to send the scanned image.

Related Information

& “Specications of Originals and Placing Originals” on page 13 & “Document Capture Pro / Document Capture” on page 11 & “Epson Scan 2” on page 11

on the Scan and bar, and then

Scanning Using Document Capture (Mac OS)

See the Document Capture help for details on the features.

Note:

Do not use the Fast User Switching function while using your scanner.

User's Guide

Basic Scanning

1. Start Document Capture.

Select Go > Applications > Epson Soware > Document Capture.

Note:

You may need to select the scanner you want to use from the scanners list.

2. Click .

Job List screen is displayed.

e

Note:

A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this step and go to step 10.

User's Guide

3. Click the + icon.

Basic Scanning

e job setting screen is displayed.

4. Set the Job Name.

User's Guide

5. Make scanning settings on the Scan tab.

Basic Scanning

❏ Source: Select the source where the original is placed.

❏ Document Size: Select the size of the original you placed.

❏ Image Type: Select the color you want to use to save the scanned image.

❏ Rotation: Select the rotation angle depending on the original you want to scan.

❏ Resolution: Select the resolution.

Note:

You can also adjust the image using following items.

❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.

❏ Correct Document Skew: Select to correct the slant of the original.

User's Guide

Basic Scanning

6. Click Output, and then make the output settings.

❏ Save in: Select the save folder for the scanned image.

❏ Example of File Name: Display an example of the le name for the current settings.

❏

❏ Date: Add the date to the

❏ Ti me : Add the time to the le name.

❏ Page Counter: Add the page counter to the le name.

❏ File Type: Select the save format from the list. Click Options to make detailed settings for the le.

Character: Set a

Prex

prex

le

for the

name.

le

name.

User's Guide

Basic Scanning

7. Click Destination, and then select the Destination.

Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item.

Note:

❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.

❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation

Website and install it before using this feature.

8. Click OK to close the job settings screen.

9. Click OK to close the Job List screen.

10. Place the original.

User's Guide

Basic Scanning

11. Select the job from the drop-down list, and then click the icon.

e selected job is performed.

12. Follow the on-screen instructions.

e scanned image is saved using the settings you made for the job.

Note:

You can scan the originals and send the scanned image without using the job. Click and make scanning settings, and then click Preview Scan. Next, click the destination to which you want to send the scanned image.

Related Information

& “Specications of Originals and Placing Originals” on page 13 & “Document Capture Pro / Document Capture” on page 11

User's Guide

Advanced Scanning

Scanning

Dierent

Sizes or Types of Originals One by

One Continuously (Automatic Feeding Mode)

You can scan dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the scanner starts scanning automatically when originals are loaded into the scanner. Wi n d o w s .

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead.

1. Start Document Capture Pro.

❏ Wind ows 1 0

Click the start button, and then select Epson Soware > Document Capture Pro.

❏ Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

❏ Wind ows 7

Click the start button, and then select All Programs > Epson Soware > Document Capture Pro.

Note:

You may need to select the scanner you want to use from the scanners list.

feature is only available for

is

2. Click Scan Settings > Detailed Settings on the Scan Settings window to open the Epson Scan 2 window.

User's Guide

Advanced Scanning

3. Select Automatic Feeding Mode on the Main Settings tab.

4. Make other settings for scanning on the Epson Scan 2 main window.

Click Save.

Automatic Feeding Mode starts.

e computer.

6. Place the original into the scanner until it is fed automatically.

Scanning starts automatically.

Aer

Repeat this procedure until you have scanned all originals.

light on the scanner turns on, and the Automatic Feeding Mode window is displayed on your

scanning stops, place the next original into the scanner.

User's Guide

Advanced Scanning

Related Information

& “Specications of Originals and Placing Originals” on page 13

you have scanned all originals, press the button on the scanner to close Automatic Feeding Mode.

Aer

Note:

❏ You can also close Automatic Feeding Mode by pressing Finish on the Automatic Feeding Mode window displayed

on your computer.

❏ You can make timeout settings to nish Automatic Feeding Mode.

Select Settings on the Document Source list to open the Document Source Settings window. Set Automatic Feeding Mode Timeout (minutes) on the window.

e scanned image is saved to the folder you specied.

Scan Text Documents and Convert them to Text Data (OCR)

Saving as a Searchable PDF

You can save the scanned image as a Searchable PDF. is is a PDF in which searchable text data is embedded.

Note:

❏ Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned

image.

❏ is feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac

OS) is installed.

❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead.

1. Place the original.

2. Start Document Capture Pro.

User's Guide

Advanced Scanning

3. Click on the Scan and bar to display the destination screen.

Skip this step if you have already displayed the destination screen.

4. Click Scan Settings to display the Scan Settings screen.

5. Make the scanning settings, and then click OK.

6. Click one of the destination icons.

Scanning starts. Aer scanning, the Save Settings window or the Tran sfer Se tting s window is displayed.

User's Guide

Advanced Scanning

7. Select the PDF from the File Type list.

8. Click Option to display the optional settings window.

Select Create Searchable PDF.

10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK.

e scanned image is saved as a Searchable PDF.

Related Information

& “

Specications

& “Character is not Recognized Correctly” on page 61 & “Epson Scan 2” on page 11

Saving as an

You can save the scanned image as a Microso® Oce format le using Document Capture Pro.

You can select the following formats.

❏ Microso® Word (.docx)

❏ Microso® Excel® (.xlsx)

❏ Microso® PowerPoint® (.pptx)

Note:

❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

❏ is feature is only available when the EPSON Scan OCR component is installed.

1. Place the original.

2. Start Document Capture Pro.

of Originals and Placing Originals” on page 13

Oce

Format File (for Windows Only)

User's Guide

Advanced Scanning

3. Click on the Scan and bar to display the destination screen.

If you have already displayed the destination screen, skip this procedure.

4. Click Scan Settings to display the Scan Settings screen.

5. Make the scanning settings, and then click OK.

6. Click one of the destination icons.

Scanning starts. Aer scanning, the Save Settings window or Tran sfe r Set tin gs window is displayed.

User's Guide

Advanced Scanning

7. Select the Oce format le you want to save as from the File Type list.

8. Click Option to display the optional settings window.

Make settings for each item in the window, and then click OK.

10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK.

e scanned image is saved as an Oce format le.

Related Information

& “Scanning Using Document Capture Pro (Windows)” on page 24 & “

Specications

of Originals and Placing Originals” on page 13

Setting a Job (Scan, Save, and Send)

When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.

By registering a series of operations in advance as a job using Document Capture Pro (Windows) or Document Capture (Mac OS), you can perform all of the operations by simply selecting the job.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

Creating and Registering a Job (Windows)

Explains how to set a job in Document Capture Pro. See the Document Capture Pro help for details on the features.

1. Start Document Capture Pro.

2. Click Job Settings on the top screen.

e Job List is displayed.

Click New Job.

e Job Settings screen is displayed.

4. Make job settings on the Job Settings screen.

❏ Job Name: Enter the name of the job you want to register.

❏ Scan Settings: Make scan settings such as the size of the originals or the resolution.

❏ Save Settings: Set the saving destination, the saving format, the naming rules of the les, and so on. You

can sort and save continued scanned images automatically by using detection methods such as blank pages inserted between the originals or barcodes on the originals.

❏ Destination Settings: Select the destination of the scanned images. You can send them by email or forward

them to an FTP server or Web server.

5. Click OK to return to the Job List screen.

e created job is registered in the Job List.

User's Guide

Advanced Scanning

6. Click OK to return to the top screen.

Creating and Registering a Job (Mac OS)

Explains how to set a job in Document Capture. See the Document Capture help for details on the features.

1. Start Document Capture.

2. Click the

Job List window is displayed.

e

3. Click the + icon.

e Job Settings window is displayed.

Make the job settings on the Job Settings window.

❏ Job Name: Enter the name of the job you want to register.

❏ Scan: Make scan settings such as the size of the originals or the resolution.

❏ Output: Set the saving destination, the saving format, the naming rules of the les, and so on.

❏ Destination: Select the destination of the scanned images. You can send them by email or forward them to

an FTP server or Web server.

5. Click OK to return to the Job List window.

e created job is registered in the Job List.

6. Click OK to return to the main window.

icon on the main window.

Enabling a Job to Run from the Control Panel (Button Assignment)

By assigning a job to the scanner’s control panel in advance using Document Capture Pro (Windows) or Document Capture (Mac OS), you can run jobs from the control panel.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

Assigning a Job to the Control Panel (Windows)

Explains how to assign a job to the scanner’s control panel in Document Capture Pro. See the Document Capture Pro help for details on the features.

1. Start Document Capture Pro.

2. Click Job Settings on the top screen

e Job List is displayed.

User's Guide

Advanced Scanning

3. Click Button Assignment.

Button Assignment screen is displayed.

e

4. Select the job you want to run on the control panel from the pull-down menu.

5. Click OK to return to the Job List screen.

job is assigned to the scanner’s control panel.

e

6. Click OK to return to the top screen.

Related Information

& “Buttons and Lights” on page 10 & “Scanning Using a Scanner Button” on page 24

Assigning a Job to the Control Panel (Mac OS)

Explains how to assign a job to the scanner’s control panel in Document Capture. See the Document Capture help for details on the features.

1. Start Document Capture.

2. Click the

e Job List window is displayed.

3. Click the

4. Select the job you want to run on the control panel from the pull-down menu.

5. Click OK to return to the Job List window.

job is assigned to the scanner’s control panel.

e

6. Click OK to return to the main window.

Related Information

& “Buttons and Lights” on page 10 & “Scanning Using a Scanner Button” on page 24

icon on the main window.

icon and select Event Settings.

Separation Feature (for Windows Only)

You can use the separation feature when using Document Capture Pro.

By entering barcode or text information, you can automatically identify and separate or sort complicated documents using the barcode information on the document, or by inserting blank pages in between pages in a document.

When scanning multiple documents and using separator information or a specied number of pages to separate the document into multiple les, each separated le can be saved to a specic folder.

User's Guide

Advanced Scanning

For example, you can make separation settings such as the following.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

Split the data every three pages and save as multi-page PDFs (xed pages)

Enter barcode information and save as multi-page PDFs

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

Enter barcode information and separate into folders

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

User's Guide

Advanced Scanning

Sorting and Saving Scanned Images into a Separate Folder

You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.

To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals.

1. Prepare the originals including indicators, such as blank pages, between the pages where you want to separate the scanned images.

2. Start Document Capture Pro.

3. Click Job Settings.

4. Click New Job.

User's Guide

5. Set the Job Name.

Advanced Scanning

6. Make scanning settings on the 1. Scan tab.

You can scan the original continuously using Automatic Feeding Mode. Click Detailed Settings and select Automatic Feeding Mode.

User's Guide

Advanced Scanning

7. Click 2. Save, make the save settings, and then select Apply job separation.

8. Click Separation Settings.

User's Guide

Advanced Scanning

9. Select Separator on the Job Separation Settings screen.

❏ Fixed Page: Select to separate by each specied page and split into les.

❏ Blank Page: Select to separate by detecting blank pages.

❏ Barcode: Select to separate by detecting barcodes.

❏ OCR: Select to detect characters using OCR (Optical Character Recognition) and separate accordingly.

❏ Patch Code: Select to separate by detecting the Patch Code.

10. Set detailed settings for separation, and then click OK.

Settings for separation vary depending on the Separator you selected. For details on the settings for separation, click Help on the window and see the help for Document Capture Pro.

User's Guide

Advanced Scanning

11. Click 3. Send, and then select the Destination.

Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item.

12. Click OK to close the Job Settings screen.

13. Click OK to close the job list screen.

e separation job is created.

14. Place the original.

15.

Click the job icon.

User's Guide

Advanced Scanning

e separation job is performed.

16. Follow the on-screen instructions.

scanned image is separated and saved using the settings you made for the job.

e

Related Information

“Scanning Using Document Capture Pro (Windows)” on page 24

& &“Specications

of Originals and Placing Originals” on page 13

User's Guide

Maintenance

Cleaning Outside the Scanner

Wipe o any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.

Important:

❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.

❏ Do not let water get inside the product.

❏ Never open the scanner case.

1. Remove the USB cable.

2. Clean the outer case with a cloth dampened with mild detergent and water.

could cause a malfunction to occur.

is

Cleaning Inside the Scanner

Aer using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems. If this occurs, clean the inside of the scanner using the Cleaning Sheet that is exclusively for your product.

Important:

❏ Only use the Cleaning sheet supplied with your product, otherwise scanner components could be damaged.

❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.

❏ Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal

operations.

❏ Never open the scanner case.

1. Make sure that the product is connected to your computer and turned on.

2. Load the Cleaning sheet into the product.

3. Start Epson Scan 2 Utility.

❏ Wind ows 1 0

Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

User's Guide

Maintenance

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Start screen > Apps > Epson > Epson Scan 2 Utility.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Mac OS

Select Go > Applications > EPSON Soware > Epson Scan 2 Utility.

4. Click the Maintenance tab.

5. Click the Cleaning button.

Cleaning starts. Wait about 30 seconds.

e Cleaning sheet is ejected automatically when cleaning is complete.

Try repeating this procedure if the scanner is not cleaned at the rst attempt.

Note:

❏ If dirt still remains, try using the Cleaning sheet (wet) sold as a Maintenance Sheet in the Epson store. Remove the

Cleaning sheet (wet) from its bag, unfold it, and then follow the same steps as when cleaning the product using the Cleaning sheet. e Cleaning sheet (wet) can only be used once. If you cannot clean the product using the Cleaning sheet (wet), contact your Epson dealer. Do not disassemble your product. e best before date for the Cleaning sheet (wet) is approximately three years from the production date printed on the package.

❏ e Cleaning sheet, Cleaning sheet (wet), and Calibration sheet are available as a Maintenance Sheet from your nearest

Epson store.

❏ e Cleaning sheet can be used more than once. However, if it begins to lose its eect, purchase a new Cleaning sheet.

❏ Cleaning does not start if the product's batteries are running low.

Related Information

& “Maintenance Sheet Codes” on page 12

Scanner Adjustment Using the Calibration Sheet

You can adjust the scanned image quality using the Calibration sheet supplied with your product.

Perform calibration in the following situations.

❏ e results are blurred

❏ e colors dier from the original

❏ e density diers from the original

❏ Vertical lines appear in the results

1. Make sure that the product is connected to your computer and turn on.

User's Guide

Maintenance

2. Load the Calibration sheet into the product.

Note:

Before loading the Calibration sheet into the scanner, make sure there is no dust or dirt on the Calibration sheet.

Start Epson Scan 2 Utility.

❏ Wind ows 1 0

Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Start screen > Apps > Epson > Epson Scan 2 Utility.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Mac OS

Select Go > Applications > EPSON Soware > Epson Scan 2 Utility.

Click the Maintenance tab.

5. Click the Calibration button.

Calibration starts. Wait about one minute.

e Calibration sheet is ejected automatically when calibration is complete.

Note:

❏ If performing calibration does not improve the image quality, contact your Epson dealer.

❏ You can use the Calibration sheet more than once.

❏ e Cleaning sheet and the Calibration sheet are available as a Maintenance Sheet from your nearest Epson store.

❏ Calibration does not start if the product's batteries are running low.

Related Information

& “Maintenance Sheet Codes” on page 12

Energy Saving

You can save energy by using the sleep mode when no operations are performed by the scanner. You can set the time period before the scanner enters sleep mode. Any increase will aect the product’s energy eciency. Consider the environment before making any changes.

User's Guide

Maintenance

1. Start Epson Scan 2 Utility.

❏ Windows 10/Windows Server 2016

Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Start screen > Apps > Epson > Epson Scan 2 Utility.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Mac OS

Select Go > Applications > EPSON

2. Click the Power Save tab.

Soware

> Epson Scan 2 Utility.

3. Set the Sleep Timer (minutes), and then click Set.

Carrying the scanner

When you need to carry or transport the scanner to move it or to make repairs, follow the steps below to pack the scanner.

User's Guide

Maintenance

Caution:

❏ Strong impacts may damage the scanner.

❏ Do not expose the scanner to direct sunlight or leave it near heaters, in locations subject to high temperatures

such as inside a car, and so on. e heat may cause the body to deform.

❏ We recommend taking the scanner as hand luggage on airplanes. Contact your airline to conrm if you can take

the device on their airplanes. Depending on handling at the airport, the scanner could be damaged by a strong impact.

1. Remove the USB cable.

2. When transporting the scanner, attach the packing materials that came with the scanner, and then repack the scanner in its original box or a sturdy box.

Updating Applications and Firmware

You may be able to clear certain problems and improve or add functions by updating the applications and the rmware. Make sure you use the latest version of the applications and rmware.

Important:

❏ Do not turn o the computer or the scanner while updating.

1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.

2. Start EPSON

Note:

Windows Server operating systems are not supported.

❏ Wind ows 1 0

Click the start button, and then select Epson

❏ Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

❏ Windows 7/Windows Vista/Windows XP

Click the start button, and then select All Programs or Programs > Epson Soware > EPSON Soware Updater.

❏ Mac OS

Select Go > Applications > Epson Soware > EPSON Soware Updater.

Soware

Updater, and update the applications or the

Soware

> EPSON

rmware.

Soware

Updater.

Note:

If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater. Check for the latest versions of the applications on your local Epson website.

http://www.epson.com

User's Guide

Solving Problems

Scanner Problems

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.

❏ Make sure there are no originals jammed in the scanner.

❏ Make sure the scanner is connected to your computer properly.

❏ Make sure Epson Scan 2 is installed correctly.

❏ If the rmware update fails and the scanner enters recovery mode, update the rmware again using a USB

connection.

❏ Disconnect and then re-connect the USB cable to the computer. If this does not solve the problem, the scanner

may be malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.

Related Information

& “Buttons and Lights” on page 10

The Scanner Does Not Turn On

❏ Make sure the USB cable is securely connected to the scanner and the computer.

❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected

to the computer through one or more USB hubs.

❏ Use the USB cable that came with the scanner.

❏ Wait a second aer connecting the USB cable. It may take a few seconds until the scanner turns on.

Problems Starting Scanning

Cannot Start Document Capture Pro (Windows) or Document Capture (Mac OS)

❏ Make sure the following soware is installed:

❏ Document Capture Pro (Windows) or Document Capture (Mac OS)

❏ Epson Scan 2

❏ Epson Event Manager

If the soware is not installed, reinstall it again.

User's Guide

Solving Problems

❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2

instead.

❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document

Capture (Mac OS).

❏ Check the USB cable connection.

❏ Make sure the USB cable is securely connected to the scanner and the computer.

❏ Use the USB cable that came with the scanner.

❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when

connected to the computer through one or more USB hubs.

❏ Make sure the scanner is turned on.

❏ Wait until the status light stops ashing indicating that the scanner is ready to scan.

❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the

scanner or source setting.

Related Information

& “Scanning Using a Scanner Button” on page 24 & “Installing Your Applications” on page 65 & “Epson Scan 2” on page 11

Removing Jammed Originals from the Scanner

If paper jams inside the scanner, slowly remove the jammed paper by gently pulling it in which ever direction oers the least resistance.

Note:

❏ If a piece of paper gets stuck in the roller and remains inside the scanner, remove it slowly with a pair of tweezers in the

direction of the output slot. If you cannot remove it, contact your local dealer.

❏ Do not pull the jammed paper too forcefully, otherwise the document may be damaged slightly.

User's Guide

Solving Problems

The Originals Get Dirty

Clean the inside of the scanner.

Related Information

& “Cleaning Inside the Scanner” on page 52

Scanning Takes a Long Time

❏ When the resolution is high, scanning may take some time.

❏ Computers with USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB

2.0 port with the scanner, make sure it meets the system requirements.

❏ When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-

only soware. e TWAIN.log le is saved in the following locations.

For more information on your security

le.

soware’s

functions, see the help and so on supplied with the

❏ Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:

C:\Users\(user name)\AppData\Local\Temp

❏ Wind ows X P :

C:\Documents and Settings\(user name)\Local Settings\Temp

Scanned Image Problems

Streaks Appear in the Scanned Image

Streaks may appear in the image when trash or dirt gets into the scanner.

❏ Clean the inside of the scanner.

❏ Remove any trash or dirt that adheres to the original.

❏ Avoid operating the scanner in direct sunlight, otherwise streaks may appear in the image.

Related Information

& “Cleaning Inside the Scanner” on page 52

Oset

Images on the back of the original may appear in the scanned image.

Appears in the Background of Images

User's Guide

Solving Problems

❏ When Auto, Color, or Grayscale is selected as the Image Type.

❏ Check that Remove Background is selected.

feature is only available for Windows.

is

Click Scan Settings > Detailed Settings on the Scan Settings window, and then click the Advanced Settings tab on the Epson Scan 2 window > Remove Background.

❏ Check that Text Enhancement is selected.

Click Scan Settings > Text Enhancement.

❏ When Black & White is selected as the Image Type.

❏ Check that Text Enhancement is selected.

Click Scan Settings > Text Enhancement.

Depending on the condition of your scanned image, click Settings and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level. is feature is only available for Windows.

Scanned Image or Text is Blurred

You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image quality.

❏ Change the resolution, and then scan again.

Set the appropriate resolution for the purpose of your scanned image.

Click Scan Settings > Resolution on the Scan Settings window.

❏ Check that Text Enhancement is selected.

Click Scan Settings > Text Enhancement on the Scan Settings window.

❏ When Black & White is selected as the Image Type.

❏ If you are scanning in JPEG format, try to change the compression level.

Click Option on the Save Settings window .

List of Recommended Resolutions to Suit Your Purpose

See the table and set the appropriate resolution for the purpose of your scanned image.

Purpose Resolution (Reference)

Displaying on a screen

Sending by email

Using Optical Character Recognition (OCR)

Creating a text searchable PDF

Up to 200 dpi

200 to 300 dpi

Printing using a printer

Sending by fax

200 to 300 dpi

User's Guide

Solving Problems

Moiré Patterns (Web-Like Shadows) Appear

If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.

❏ Check that Descreening is selected. is feature is only available for Windows.

Click Scan Settings > Detailed Settings on the Scan Settings window, and then click the Advanced Settings tab on the Epson Scan 2 window > Descreening.

❏ Change the resolution, and then scan again.

Click Scan Settings > Resolution on the Scan Settings window.

Related Information

& “List of Recommended Resolutions to Suit Your Purpose” on page 60

The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original

Depending on the original, the edge of the original may not scanned when automatically detecting the size of the original.

❏ Click Scan Settings > Detailed Settings on the Scan Settings window, and then click the Main Settings tab >

Document Size > Settings. On the Document Size Settings window, adjust Crop Margins for Size "Auto".

is feature is only available for Windows.

❏ Depending on the original, the area of the original may not be detected correctly when using the Auto Detect

feature. Select the appropriate size of the original from the Document Size list.

Click Scan Settings >Document Size.

Note:

If the size of the original you want to scan is not on the list, select Customize, and then create the size manually. is only available for Windows.

Click Scan Settings > Detailed Settings on the Scan Settings window, click the Main Settings tab > Document Size > Settings, and then select Customize

is

feature

Character is not Recognized Correctly

Check the following to increase the recognition rate of OCR (Optical Character Recognition).

❏ Check that the original is placed straight.

User's Guide

Solving Problems

❏ Use an original with clear text. Text recognition may decline for the following types of originals.

❏ Originals that have been copied a number of times

❏ Originals received by fax (at low resolutions)

❏ Originals on which the letter spacing or line spacing is too small

❏ Originals with ruled lines or underlining over the text

❏ Originals with hand-written text

❏ Originals with creases or wrinkles

❏ Paper type made of thermal paper such as receipts may deteriorate due to age or friction. Scan them as soon as

possible.

❏ When saving to Microso® Oce or Searchable PDF les, check that the correct languages are selected.

Check the Language in each save setting window.

Related Information

& “Scanned Image or Text is Blurred” on page 60 & “Saving as a Searchable PDF” on page 38

Expanding or Contracting the Scanned Image

When expanding or contracting the scanned image, you can adjust the expansion ratio by using the Adjustments feature in Epson Scan 2 Utility. is feature is only available for Windows.

Note:

Epson Scan 2 Utility is one of the applications supplied with the scanner soware.

Start Epson Scan 2 Utility.

❏ Windows 10/Windows Server 2016

Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Enter the application name in the search charm, and then select the displayed icon.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

2. Select the Adjustments tab.

3. Use Expansion/Contraction to adjust the expansion ratio for scanned images.

4. Click Set to apply the settings to the scanner.

The Scanned Image of the Plastic Card is Enlarged

Change the orientation of the card and then scan it again. If it still does not improve, remove any dirt on the card and use the Cleaning sheet to clean inside the scanner.

User's Guide

Solving Problems

Related Information

& “Cleaning Inside the Scanner” on page 52

Cannot Solve Problems in the Scanned Image

If you have tried all of the solutions and have not solved the problem, initialize the application settings by using Epson Scan 2 Utility.

Note:

Epson Scan 2 Utility is one of the applications supplied with the scanner soware.

1. Start Epson Scan 2 Utility.

❏ Windows 10/Windows Server 2016

Click the start button, and then select EPSON > Epson Scan 2 Utility.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Enter the application name in the search charm, and then select the displayed icon.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Mac OS

Select Go > Applications > Epson Soware > Epson Scan 2 Utility.

2. Select the Other tab.

3. Click Reset.

Note:

If initialization does not solve the problem, uninstall and re-install Epson Scan 2.

Uninstalling and Installing Applications

Uninstalling Your Applications

You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system. Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.

Uninstalling Your Applications for Windows

1. Quit all running applications.

Disconnect the scanner from your computer.

User's Guide

Solving Problems

3. Open the Control Panel:

❏ Windows 10/Windows Server 2016

Right-click the start button or press and hold it, and then select Control Panel.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Select Desktop > Settings > Control Panel.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button and select Control Panel.

4. Open Uninstall a program (or Add or Remove Programs):

❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server

2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008

Select Uninstall a program in Programs.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

Click Add or Remove Programs.

5. Select the application you want to uninstall.

6. Uninstall the applications:

❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server

2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008

Click Uninstall/Change or Uninstall.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

Click Change/Remove or Remove.

Note:

If the User Account Control window is displayed, click Continue.

7. Follow the on-screen instructions.

Note: A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my computer now is selected, and then click Finish.

Uninstalling Your Applications for Mac OS

Note:

Make sure you installed EPSON Soware Updater.

1. Download the Uninstaller using EPSON Soware Updater.

Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

2. Disconnect the scanner from your computer.

3. To uninstall the scanner driver, select System Preferences from the Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.

4. Quit all running applications.

menu > Printers & Scanners (or

User's Guide

Solving Problems

5. Select Go > Applications > Epson Soware > Uninstaller.

6. Select the application you want to uninstall, and then click Uninstall.

Important:

e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner drivers again.

Note:

If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson and then drag it to the trash icon.

Installing Your Applications

Soware

, select the application you want to uninstall,

Follow the steps below to install the necessary applications.

Note:

❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.

❏ When reinstalling applications, you need to uninstall them rst.

1. Quit all running applications.

2. When installing Document Capture Pro (Windows) or Document Capture (Mac OS), disconnect the scanner and the computer temporarily.

Note:

Do not connect the scanner and the computer until you are instructed to do so.

3. Install the application by following the instructions on the Website below.

http://epson.sn

Note:

For Windows, you can also use the soware disc that came with the scanner.

User's Guide

Technical Specications

General Scanner

Note:

Specications are subject to change without notice.

Scanner type Portable sheet-feed, simplex A4 color scanner

Photoelectric device CIS

Eective pixels 5,100×8,400 at 600 dpi

Light source RGB LED

Scanning resolution 600 dpi (main scan)

Output resolution

Document Size Max: 216×1,828.8 mm (8.5×72 in.)

Paper input Face-up loading

Specications

2,550×21,600 at 300 dpi (long paper)

600 dpi (sub scan)

50 to 1,200 dpi (in 1 dpi increments)

Min: 50.8×50.8 mm (2×2 in.)

Paper output Face-up ejection

Paper capacity 1 sheet (80g/m2)

Color Depth Color

❏ 48 bits per pixel internal (16 bits per pixel per color internal)

❏ 24 bits per pixel external (8 bits per pixel per color external)

Grayscale

❏ 16 bits per pixel internal

❏ 8 bits per pixel external

Black and white

❏ 16 bits per pixel internal

❏ 1 bit per pixel external

Interface USB 2.0 (Hi-speed USB)

*1 50 to 300 dpi (355.6 to 1,828.8 mm (14 to 72 in.) in length)

User's Guide

Technical Specications

Dimensional Specications

Dimensions Width: 272 mm (10.7 in.)

Depth: 47 mm (1.9 in.)

Height: 34.3 mm (1.4 in.)*

Weight Approx. 0.27 kg (0.6 lb)

* Without protruding parts.

Electrical Specications

Scanner Electrical Specications

Rated DC Input Power Supply Voltage DC 5 V

Rated DC Input Current 0.5 A

Power Consumption ❏ Operating: Approx. 2.1 W

❏ Ready mode: Approx. 1.1 W

❏ Sleep mode: Approx. 0.4 W

❏ Power

0.1 W or below

o:

Environmental Specications

Temperature When operating 5 to 35 °C (41 to 95 °F)

When stored –25 to 60 °C (–13 to 140 °F)

Humidity When operating 10 to 85% (without condensation)

When stored 10 to 90% (without condensation)

Operating conditions Avoid operating the scanner in direct sunlight, near a strong light

source, or in extremely dusty conditions.

System Requirements

e following shows the system requirements for Epson Scan 2. Some applications may not support all of the operating systems.

User's Guide

Technical Specications

Windows Windows 10 (32-bit, 64-bit)

Windows 8.1 (32-bit, 64-bit)

Windows 8 (32-bit, 64-bit)

Windows 7 (32-bit, 64-bit)

Windows Vista (32-bit, 64-bit)

Windows XP Professional x64 Edition Service Pack 2

Windows XP (32-bit) Service Pack 3

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012

Windows Server 2008 R2

Windows Server 2008 (32-bit, 64-bit)

Windows Server 2003 R2 (32-bit, 64-bit)

Windows Server 2003 (32-bit, 64-bit) Service Pack 2

*1 *2

Mac OS

*1 Fast User Switching on Mac OS or later is not supported.

*2 The UNIX File System (UFS) for Mac OS is not supported.

macOS High Sierra

macOS Sierra

OS X El Capitan

OS X Yosemite

OS X Mavericks

OS X Mountain Lion

Mac OS X v10.7.x

Mac OS X v10.6.8

User's Guide

Standards and Approvals

Standards and Approvals for U.S. Model

Safety UL60950-1

CAN/CSA-C22.2 No. 60950-1

EMC FCC Part 15 Subpart B Class B

ICIS-033 Class B

Standards and Approvals for European Model

e following model is CE marked and in compliance with all the applicable EU Directives. For further details, visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity.

http://www.epson.eu/conformity

J421B

To comply with RF exposure compliance requirements, a distance of at least 20 cm must be maintained at all times between this unit and people in the vicinity.

Standards and Approvals for Australian Models

EMC AS/NZS CISPR32 Class B

User's Guide

Where to Get Help

Technical Support Web Site

If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also available from the site.

http://support.epson.net/

http://www.epson.eu/Support (Europe)

If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services for assistance.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.

Epson support will be able to help you much more quickly if you give them the following information:

❏ Product serial number

(e serial number label is usually on the back of the product.)

❏ Product model

❏ Product soware version

(Click About, Versi on In fo, or a similar button in the product soware.)

❏ Brand and model of your computer

❏ Your computer operating system name and version

❏ Names and versions of the

Note:

Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own backup data or take notes.

soware

applications you normally use with your product

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

User's Guide

Where to Get Help

Help for Users in Taiwan

Contacts for information, support, and services are:

World Wide Web

http://www.epson.com.tw

Information on product specications, drivers for download, and products enquiry are available.

Epson HelpDesk

Phone: +886-2-80242008

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Repair service center:

http://www.tekcare.com.tw/branchMap.page

TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals, we provide the following sources for obtaining information:

Internet URL

http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e site provides a download area for drivers, Epson contact points, new product information and technical support (email).

Epson Helpdesk

Phone: 1300-361-054

Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

We encourage you to have all the relevant information on hand when you ring. e more information you prepare, the faster we can help solve the problem. computer, operating system, application programs, and any information you feel is required.

Transportation of Product

Epson recommends retaining product packaging for future transportation.

information includes your Epson product manuals, type of

is

User's Guide

Where to Get Help

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web

http://www.epson.com.sg

Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk

Toll Free: 800-120-5564

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problem troubleshooting

❏ Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.th

Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Call Centre

Phone: 66-2685-9899

Email: support@eth.epson.co.th

Our Call Centre team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:

Epson Service Center

65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.

Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234

29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam

User's Guide

Where to Get Help

Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.id

❏ Information on product specications, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

Phone: +62-1500-766

Fax: +62-21-808-66-799

Our Hotline team can help you with the following over the phone or fax:

❏ Sales enquiries and product information

❏ Technica l s upport

Epson Service Center

Province Company Name Address Phone

E-mail

DKI JAKARTA ESS JAKARTA

MANGGADUA

NORTH SUMATERA

WEST JAWA ESC BANDUNG Jl. Cihampelas No. 48 A Bandung Jawa

DI YOGYAKARTA

ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor

ESC YOGYAKARTA YAP Square, Block A No. 6 Jl. C Simanjutak

Ruko Mall Mangga Dua No. 48 Jl. Arteri Mangga Dua, Jakarta Utara - DKI JAKARTA

A-4, Medan - North Sumatera

Barat 40116

Yogyakarta - DIY

(+6221) 62301104

jkt-admin@epson-indonesia.co.id

(+6261) 42066090 / 42066091

mdn-adm@epson-indonesia.co.id

(+6222) 4207033

bdg-admin@epsonindonesia.co.id

(+62274) 581065

ygy-admin@epson-indonesia.co.id

EAST JAWA ESC SURABAYA Hitech Mall Lt. 2 Block A No. 24 Jl. Kusuma

Bangsa No. 116 - 118 Surabaya - JATIM

SOUTH SULAWESI

WEST KALIMANTAN

ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae,

mariso, MAKASSAR - SULSEL 90125

ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. Ahmad

Yani - Pontianak Kalimantan Barat

(+6231) 5355035

sby-admin@epson-indonesia.co.id

(+62411) 8911071

mksr-admin@epsonindonesia.co.id

(+62561) 735507 / 767049

pontianak-admin@epsonindonesia.co.id

User's Guide

Where to Get Help

Province Company Name Address Phone

E-mail

RIAU ESC PEKANBARU Jl. Tuanku Tambusai No.459A Pekanbaru

Riau

DKI JAKARTA ESS JAKARTA

SUDIRMAN

EAST JAWA ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29

BANTEN ESS SERPONG Ruko Mall WTC Matahari No. 953, Serpong-

CENTRAL JAWA

EAST KALIMANTAN

SOUTH SUMATERA

EAST JAVA ESC JEMBER JL. Panglima Besar Sudirman Ruko no.1D

ESS SEMARANG Komplek Ruko Metro Plaza Block C20 Jl. MT

ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan

ESC PALEMBANG Jl. H.M Rasyid Nawawi No. 249 Kelurahan 9

Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav. 3 Jakarta Pusat - DKI JAKARTA 10220

Surabaya - Jawa Timur

Banten

Haryono No 970 Semarang - JAWA TENGAH

Sempaja Selatan Kecamatan Samarinda UTARA - SAMARINDA - KALTIM

Ilir Palembang Sumatera Selatan

Jember-Jawa Timur (Depan Balai Penelitian & Pengolahan Kakao)

(+62761) 8524695

pkb-admin@epsonindonesia.co.id

(+6221) 5724335

ess@epson-indonesia.co.id

(+6231) 5014949

esssby@epson-indonesia.co.id

(+6221) 53167051 / 53167052

esstag@epson-indonesia.co.id

(+6224) 8313807 / 8417935

esssmg@epson-indonesia.co.id

(+62541) 7272904

escsmd@epson-indonesia.co.id

(+62711) 311330

escplg@epson-indonesia.co.id

(+62331) 488373 / 486468

jmr-admin@epson-indonesia.co.id

NORTH SULAWESI

ESC MANADO Tekno Megamall Lt LG 11 TK 21, Kawasan

Megamas Boulevard, Jl Piere Tendean, Manado - SULUT 95111

(+62431) 8890996

MND-ADMIN@EPSONINDONESIA.CO.ID

For other cities not listed here, call the Hot Line: 08071137766.

Help for Users in Hong Kong

To obtain technical support as well as other

aer-sales

Limited.

Internet Home Page

http://www.epson.com.hk

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

❏ Product information

❏ Answers to Frequently Asked Questions (FAQs)

❏ Latest versions of Epson product drivers

services, users are welcome to contact Epson Hong Kong

User's Guide

Technical Support Hotline

Where to Get Help

You can also contact our technical

Phone: 852-2827-8911

Fax: 852-2827-4383

at the following telephone and fax numbers:

sta

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web

http://www.epson.com.my

❏ Information on product specications, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Call Centre

Phone: +60 1800-8-17349

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair services and warranty

Head Oce

Phone: 603-56288288

Fax: 603-5628 8388/603-5621 2088

Help for Users in India

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.in

Information on product specications, drivers for download, and products enquiry are available.

Helpline

❏ Service, product information, and ordering consumables (BSNL Lines)

Toll-free number: 18004250011

Accessible 9am to 6pm, Monday through Saturday (Except public holidays)

❏ Service (CDMA & Mobile Users)

Toll-free number: 186030001600

Accessible 9am to 6pm, Monday through Saturday (Except public holidays)

User's Guide

Where to Get Help

Help for Users in the Philippines

To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:

World Wide Web

http://www.epson.com.ph

Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Philippines Customer Care

Toll Free: (PLDT) 1-800-1069-37766

Toll Free: (Digital) 1-800-3-0037766

Metro Manila: (+632)441-9030

Web Si t e: https://www.epson.com.ph/contact

E-mail: customercare@epc.epson.som.ph

Accessible 9am to 6pm, Monday through Saturday (Except public holidays)

Our Customer Care team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Epson Philippines Corporation

Trunk Line: +632-706-2609

Fax: +632-706-2663

Epson DS-70 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright

Trademarks

Contents

About This Manual

Introduction to the Manuals

Marks and Symbols

Descriptions Used in this Manual

Operating System References

Important Instructions

Safety Instructions

Restrictions on Copying

Scanner Basics

Part Names and Functions

Buttons and Lights on the Control Panel

Buttons and Lights

Information on Applications

Document Capture Pro / Document Capture

Epson Scan 2

EPSON Software Updater

Option Items and Consumables Information

Carrier Sheet Codes

Maintenance Sheet Codes

Types of Originals that Require Attention

Types of Originals that Must Not be Scanned

Placing the Original

Placing Standard Size Originals

Placing Long Paper

Placing Receipts

Placing Envelopes

Placing Plastic Cards

Placing Irregular Shaped Originals

Basic Scanning

Scanning Using a Scanner Button

Scanning Using Document Capture Pro (Windows)

Scanning Using Document Capture (Mac OS)

Advanced Scanning

Scan Text Documents and Convert them to Text Data (OCR)

Saving as a Searchable PDF

Setting a Job (Scan, Save, and Send)

Creating and Registering a Job (Windows)

Creating and Registering a Job (Mac OS)

Enabling a Job to Run from the Control Panel (Button Assignment)

Assigning a Job to the Control Panel (Windows)

Assigning a Job to the Control Panel (Mac OS)

Separation Feature (for Windows Only)

Sorting and Saving Scanned Images into a Separate Folder

Maintenance

Cleaning Outside the Scanner

Cleaning Inside the Scanner

Scanner Adjustment Using the Calibration Sheet

Energy Saving

Carrying the scanner

Updating Applications and Firmware

Solving Problems

Scanner Problems

Scanner Lights Indicate an Error

The Scanner Does Not Turn On

Problems Starting Scanning

Cannot Start Document Capture Pro (Windows) or Document Capture (Mac OS)

Removing Jammed Originals from the Scanner

The Originals Get Dirty

Scanning Takes a Long Time

Scanned Image Problems

Streaks Appear in the Scanned Image

Scanned Image or Text is Blurred

Moiré Patterns (Web-Like Shadows) Appear

The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original

Character is not Recognized Correctly

Expanding or Contracting the Scanned Image

The Scanned Image of the Plastic Card is Enlarged

Cannot Solve Problems in the Scanned Image

Uninstalling and Installing Applications

Uninstalling Your Applications

Installing Your Applications

System Requirements

Standards and Approvals