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DS-410
operation manual
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Start Here Manual
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User Guide
128 pgs1.63 Mb0
User Manual
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Table of contents
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Epson DS-410 User Guide

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DS-410 User's Guide

Contents

DS-410 User's Guide ................................................................................................................................... 7
Scanner Basics............................................................................................................................................ 8
Loading Originals...................................................................................................................................... 16
Scanning .................................................................................................................................................... 41
Scanner Parts Locations ...................................................................................................................... 8
Scanner Parts.................................................................................................................................. 9
Scanner Buttons and Lights........................................................................................................... 11
User Replaceable Epson Scanner Parts and Accessories ................................................................. 13
Changing the Power Off and Sleep Timer Settings ............................................................................ 14
Loading Originals in the Input Tray..................................................................................................... 16
Original Document Specifications.................................................................................................. 26
Loading Plastic Cards in the Input Tray.............................................................................................. 27
Plastic Card Specifications ............................................................................................................ 32
Loading Special Originals................................................................................................................... 32
Special Original Specifications ...................................................................................................... 40
Starting a Scan................................................................................................................................... 41
Starting a Scan from a Scanner Button.......................................................................................... 41
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... 42
Adding and Assigning Scan Jobs with Document Capture - Mac.............................................. 44
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 45
Starting a Scan from a Scanning Program..................................................................................... 47
Scanning with Document Capture Pro in Simple View - Windows...................................................... 49
Scanning with Document Capture Pro in Standard View - Windows .................................................. 51
Scanning with Document Capture - Mac ............................................................................................ 55
Scanning in Epson Scan 2 ................................................................................................................. 58
Additional Scanning Settings - Main Settings Tab ......................................................................... 61
Additional Scanning Settings - Advanced Settings Tab................................................................. 62
Scanning Settings for Special Documents..................................................................................... 63
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Image Format Options................................................................................................................... 64
Scan Resolution Guidelines ............................................................................................................... 64
Scanning Special Projects.................................................................................................................. 65
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ....................................... 65
Scanning Multi-Page Originals as Separate Files - Windows ........................................................ 68
Convert Scanned Documents to Editable Text (OCR)................................................................... 72
Scanning Using OCR - Windows .............................................................................................. 72
Scanning Using OCR - Mac ...................................................................................................... 74
Saving Scanned Documents as a Searchable PDF....................................................................... 77
Saving a Scan as an Office Format File - Windows ....................................................................... 79
Scanning to a SharePoint Server or Cloud Service - Windows...................................................... 81
Scanning to a SharePoint Server or Cloud Service - Mac ............................................................. 84
Cleaning and Transporting Your Scanner............................................................................................... 86
Cleaning Your Scanner ...................................................................................................................... 86
Cleaning Inside Your Scanner............................................................................................................ 86
Checking the Scanner Roller Counter ................................................................................................ 89
Replacing the Scanner Rollers........................................................................................................... 91
Resetting the Scanner Roller Counter ........................................................................................... 97
Transporting Your Scanner ................................................................................................................ 99
Solving Problems .................................................................................................................................... 100
Scanner Light Status........................................................................................................................ 100
Solving Scanning Problems ............................................................................................................. 101
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... 102
Scanner Button Does Not Work as Expected .............................................................................. 102
Scanning Software Does Not Operate Correctly ......................................................................... 102
Cannot Start Epson Scan 2 ......................................................................................................... 103
Original Feeds Incorrectly in Scanner.......................................................................................... 104
Original Jams in Scanner............................................................................................................. 104
Scanning is Slow ......................................................................................................................... 106
Solving Scanned Image Quality Problems ....................................................................................... 107
Back of Original Image Appears in Scanned Image .................................................................... 107
Scanned Characters are Blurry ................................................................................................... 108
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 108
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Ripple Patterns Appear in an Image ............................................................................................ 109
Spots or Lines Appear in All Scanned Images............................................................................. 109
Scanned Image is Cropped ......................................................................................................... 111
Resetting the Epson Scan 2 Settings .......................................................................................... 111
Uninstall Your Scanner Software...................................................................................................... 112
Uninstalling Scanner Software - Windows................................................................................... 112
Uninstalling Scanner Software - Mac........................................................................................... 113
Where to Get Help............................................................................................................................ 113
Technical Specifications ........................................................................................................................ 115
Windows System Requirements ...................................................................................................... 115
Mac System Requirements .............................................................................................................. 115
General Specifications ..................................................................................................................... 116
Dimension Specifications ................................................................................................................. 117
Electrical Specifications ................................................................................................................... 117
Environmental Specifications ........................................................................................................... 118
Safety and Approvals Specifications ................................................................................................ 119
Notices ..................................................................................................................................................... 120
Important Safety Instructions............................................................................................................ 120
Restrictions on Copying ................................................................................................................... 122
Default Delay Times for Power Management for Epson Products .................................................... 122
Binding Arbitration and Class Waiver ............................................................................................... 123
Trademarks...................................................................................................................................... 126
Copyright Notice............................................................................................................................... 126
libTIFF Software Acknowledgment.............................................................................................. 127
A Note Concerning Responsible Use of Copyrighted Materials................................................... 127
Copyright Attribution.................................................................................................................... 128
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DS-410 User's Guide
Welcome to the DS-410 User's Guide.
For a printable PDF copy of this guide, click here.
7

Scanner Basics

See these sections to learn about the basic features of your scanner.
Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories Changing the Power Off and Sleep Timer Settings

Scanner Parts Locations

See these sections to identify the parts on your scanner.
Scanner Parts Scanner Buttons and Lights Page Separation Lever
Parent topic: Scanner Basics
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Scanner Parts

1 ADF (Automatic Document Feeder)
2 Edge guides
3 Input tray
4 Input tray extension
5 Output tray
6 Output tray extension
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7 Stopper
1 Kensington security slot
2 USB port
3 Power inlet
1 Scanner cover
2 Cover open lever
3 Pickup roller
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4 Separation roller
1 AC adapter
2 Power cord
3 USB cable
Parent topic: Scanner Parts Locations

Scanner Buttons and Lights

Buttons
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1
power button
2
stop button
3 start button
Lights
1 Power light
2
automatic feeding mode light
3 ! error light
Parent topic: Scanner Parts Locations
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Page Separation Lever

You can scan plastic cards, folded documents, envelopes, or any document that requires an optional carrier sheet by adjusting the position of the page separation lever.
Move the separation lever to this position only when scanning plastic cards, folded documents, envelopes, or any document that requires an optional carrier sheet.
Leave the separation lever in this position when scanning standard single- or multiple-page documents to prevent paper jams.
Parent topic: Scanner Parts Locations
Related tasks
Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals

User Replaceable Epson Scanner Parts and Accessories

You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800­GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
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Part Part number
Carrier sheet B12B813431
Roller assembly kit B12B819381
Parent topic: Scanner Basics

Changing the Power Off and Sleep Timer Settings

You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically.
1. Do one of the following to access the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
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2. Click the Power Save tab.
3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting.
4. Select the length of time after which you want the scanner to automatically turn off when not in use as the AC power or AC adapter setting. You can also turn off the timer.
5. Close the Epson Scan 2 Utility.
Parent topic: Scanner Basics
15

Loading Originals

Follow the instructions here to load your originals into the scanner.
Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals

Loading Originals in the Input Tray

You can load originals that meet the document specifications in the input tray.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using an optional carrier sheet.
The steps below describe loading originals of the same size. To load originals of multiple sizes at once, see the link at the end of these steps.
1. Open the input tray and pull up its extension.
2. Pull out the output tray and its extension, and open the stopper.
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Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
4. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, keep the lever in this position for most types of documents.
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5. If you are loading a multi-page original, fan your stack of originals and tap them gently on a flat surface to even the edges.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
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6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance.
• If you are loading paper business cards, load up to 15 cards printed side down and top edge first
into the input tray horizontally, and slide them in until they meet resistance.
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• If you are loading hole-punched originals, load them with the holes facing down or to the side as
shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
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7. Slide the edge guides against the edges of the original.
Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown.
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8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely.
Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications
Parent topic: Loading Originals
Related references
Page Separation Lever
Related topics
Scanning

Loading Multiple Sizes of Originals in the Input Tray

You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just make sure they meet the original document specifications.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using an optional carrier sheet.
1. Open the input tray and pull up its extension.
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2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
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4. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, keep the lever in this position for most types of documents.
5. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are
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facedown and the top edges are slightly angled in the input tray. Center the documents in relation to one another.
Note: If you are loading paper business cards, load up to 15 cards horizontally.
6. Slide the edge guides against the edges of the widest original.
7. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely.
Parent topic: Loading Originals in the Input Tray
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Related references

Original Document Specifications

Original Document Specifications
You can load original documents that meet these specifications in your scanner.
Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
A4 (8.3 × 11.7 inches [210 × 297 mm])
A5 (5.8 × 8.2 inches [148 × 210 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
A8 (2.1 × 2.9 inches [52 × 74 mm])
B5 (7.2 × 10.1 inches [182 × 257 mm])
B6 (5 × 7.2 inches [128 × 182 mm])
Width: 2.0 to 8.5 inches (50.8 to 215.9 mm)
Height: 15.5 to 240 inches (393.7 to 6,096 mm)
13 to 56 lb (50 to 209 g/m²)
13 to 35 lb (50 to 130 g/m²)
13 lb (50 g/m²): 70 sheets
21 lb (80 g/m²): 50 sheets
35 lb (130 g/m²): 30 sheets
56 lb (209 g/m²): 15 sheets
Loading capacity may vary depending on the paper type.
1 sheet
Paper business cards Business cards Up to 56 lb
(210 g/m²)
Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter (8.5 × 11 inches [216 × 279 mm]).
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15 cards loaded horizontally
Caution: Do not load the following types of originals in the scanner, or they may be damaged or may damage the scanner:
• Thermal paper
• Coated paper
• Originals with uneven surfaces, such as embossed documents
• Photos
• Originals with wet ink
• Ripped, curled, or wrinkled originals
• Originals containing staples or paper clips
• Originals with holes, other than standard hole-punched originals
• Originals that are bound
• Originals with carbon paper backing
• Transparencies
• Glossy originals
• Carbon-less paper
• Perforated originals
• Originals with labels or stickers
• Fabric or other non-paper originals
Parent topic: Loading Originals in the Input Tray

Loading Plastic Cards in the Input Tray

You can load plastic cards that meet the card specifications in the input tray.
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1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions.
2. Slide the input tray edge guides all the way out.
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3. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
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4. Load one plastic card printed side down and top edge first into the input tray horizontally, and slide it in until it meets resistance.
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Note: Do not load plastic cards vertically.
5. Slide the edge guides against the edges of the card.
Plastic Card Specifications
Parent topic: Loading Originals
Related references
Page Separation Lever
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Related topics
Scanning

Plastic Card Specifications

You can load original plastic and laminated cards that meet these specifications in your scanner.
Paper type Paper size Paper thickness Loading capacity
Plastic cards, embossed (ISO781A ID-1 compliant)
Plastic cards, standard (ISO781A ID-1 compliant)
Note: Plastic cards with glossy surfaces may not scan properly.
Parent topic: Loading Plastic Cards in the Input Tray

Loading Special Originals

You can load a single envelope, photo, or large, thick, or folded original in the input tray. Make sure the original meets the specifications for special originals before loading it.
1. Open the input tray and pull up its extension.
2.1 × 3.3 inches (54 × 85.6 mm)
0.05 inch (1.24 mm) maximum
0.04 inch (1.00 mm) maximum
1 card (horizontal)
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2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
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4. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
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5. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance.
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6. Do one of the following to load a photo, or folded or irregularly shaped originals:
• For a folded original, fold and load the original as shown.
Caution: Do not load the original with the open side facing down.
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• For a photo or an irregularly shaped original, load it in the center of a carrier sheet with the printed
side facing down. Make sure the illustration on the front edge of the carrier sheet is facing up.
• For an A4-size or larger original, fold it as shown and place it in the center of a carrier sheet. Make
sure the illustration on the front edge of the carrier sheet is facing up.
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7. Load the original in the input tray as shown until it meets resistance.
Folded original
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Photo or irregularly shaped original
8. Slide the edge guides against the edges of the original or carrier sheet.
9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.
10. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely.
Special Original Specifications
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Parent topic: Loading Originals
Related references
Page Separation Lever
Related topics
Scanning

Special Original Specifications

You can load photos, envelopes, or large, thick, or folded originals that meet these specifications in your scanner.
Paper type Paper size Paper thickness Loading capacity
Large originals (plain paper, fine paper, or recycled paper)
(load only in a carrier sheet)
Photos
(load only in a carrier sheet)
Envelopes 4.49 × 6.38 inches (114 ×
Irregularly shaped originals
(load only in a carrier sheet)
Parent topic: Loading Special Originals
Up to this size: A3 (11.7 × 16.5 inches [297 × 420 mm])
Up to this size: A4 (8.3 × 11.7 inches [210 × 297 mm])
162 mm)
4.33 × 8.66 inches (110 × 220 mm)
Up to this size: A4 (8.3 × 11.7 inches [210 × 297 mm])
0.012 inch (0.3 mm) maximum
(excluding the thickness of the carrier sheet)
0.012 inch (0.3 mm) maximum
(excluding the thickness of the carrier sheet)
0.015 inch (0.38 mm) maximum
0.012 inch (0.3 mm) maximum
(excluding the thickness of the carrier sheet)
1 carrier sheet
1 carrier sheet
1 envelope
1 carrier sheet
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Scanning

You can scan your originals and save them as digital files.
Starting a Scan Scanning with Document Capture Pro in Simple View - Windows Scanning with Document Capture Pro in Standard View - Windows Scanning with Document Capture - Mac Scanning in Epson Scan 2 Scan Resolution Guidelines Scanning Special Projects

Starting a Scan

After placing your originals on your product for scanning, start scanning using one of these methods.
Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac).
Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program
Parent topic: Scanning

Starting a Scan from a Scanner Button

You can scan using the start button on your scanner. This automatically starts Document Capture Pro (Windows) or Document Capture (Mac) and the scan job you have assigned to the button.
Note: Make sure Epson Scan 2 and either Document Capture Pro (Windows) or Document Capture (Mac) are installed on the computer connected to the scanner.
1. Make sure the scanner is connected to your computer.
2. Load an original in your scanner.
Note: Make sure to set the page separation lever for the type of original loaded.
3. Press the start button.
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The scanner starts the job that was assigned to the start button in Document Capture Pro (Windows) or Document Capture (Mac).
Note: You can view or change the scan settings using Document Capture Pro (Windows) or Document Capture (Mac).
Adding and Assigning Scan Jobs with Document Capture Pro - Windows Adding and Assigning Scan Jobs with Document Capture - Mac
Parent topic: Starting a Scan
Related tasks
Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
You can view, change, or add available default scan settings when you scan using the start button on your scanner. You do this by accessing the scan jobs in the Document Capture Pro program.
Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
1. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
2. If you see a Switch to Simple View button in the upper right corner of the window, click it.
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You see a window like this:
3. Click the Job Settings button.
Note: If you do not see the button, click the < symbol in the Job bar.
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You see a window like this:
4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as necessary, and click OK.
You can now use the new scan job when you scan with Document Capture Pro.
Note: See the Help information in Document Capture Pro for details.
5. To assign a scan job to the start button, click the Button Assignment icon.
6. Select the job that you want to assign to the start button from the drop-down list.
7. Click OK, then click OK again.
You can now use the assigned scan job when you scan with the start button on your product.
Parent topic: Starting a Scan from a Scanner Button
Adding and Assigning Scan Jobs with Document Capture - Mac
You can view, change, or add available default scan settings when you scan using the start button on your scanner. You do this by accessing the scan jobs in the Document Capture program.
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1. Start Document Capture on a computer connected to the product.
2. Click the Manage Job icon from the toolbar at the top of the window.
You see a window showing the current scan job list.
3. To add a scan job, click the + icon, enter a name for the new job, select settings as necessary, and click OK.
You can now use the new scan job when you scan with Document Capture.
Note: See the Help information in Document Capture for details.
4. To assign a scan job to the start button on your scanner, click the icon at the bottom of the window and click Event Settings.
5. Select the job that you want to assign to the start button from the 1 drop-down list.
6. Click OK, then click OK again.
You can now use the assigned scan job when you scan with the start button on your product.
Parent topic: Starting a Scan from a Scanner Button

Starting a Scan Using the Epson Scan 2 Icon

You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
• Windows 10: Click and select EPSON > Epson Scan 2.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
> Epson Scan 2 > Epson Scan 2.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Related tasks
Scanning in Epson Scan 2

Starting a Scan from a Scanning Program

You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; it will not work correctly.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Related tasks
Scanning in Epson Scan 2

Scanning with Document Capture Pro in Simple View - Windows

You can use Document Capture Pro in Simple View to quickly select options and scan.
Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window. (You may see a screen asking you to select your scanner first; if you do, select your product.)
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
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4. Click Select Scanner and select your scanner from the scanner list, if necessary.
5. If you want to use a scan job, click one of the job icons in the Job section of the window to complete and send your scan with one click.
Note: If you do not see any icons, click the < symbol in the Job bar.
6. If you want to select scan settings for a particular destination, click the Scan Settings button, select any displayed settings you want to use, and click OK.
Note: See the help information in Document Capture Pro for details. If you do not see the Scan Settings button, click the < symbol in the Scan and... bar.
7. Click one of the destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window.
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8. Select any destination settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
9. Confirm your settings and click OK.
Parent topic: Scanning
Related tasks
Scanning in Epson Scan 2 Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals

Scanning with Document Capture Pro in Standard View - Windows

You can use Document Capture Pro in Standard View to select settings, preview, and change the scanned file settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window. (You may see a screen asking you to select your scanner first; if you do, select your product.)
3. If you see a Switch to Standard View button in the upper right corner of the window, click it.
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You see a window like this:
4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the menu bar).
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click Scan.
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You see a preview of your scan in the Document Capture Pro window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window.
7. If you would like to scan additional originals and add them to the current captured images, click the
Add Page(s) icon and follow the instructions on the screen.
8. Check the scanned images and edit them as necessary.
Note: See the help information in Document Capture Pro for details.
9. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all of the icons below, click the arrows next to the icons.)
10. Depending on the destination you chose, click OK or Send to complete the scan.
Parent topic: Scanning
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Related tasks
Scanning in Epson Scan 2 Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals

Scanning with Document Capture - Mac

When you scan with Document Capture, the program automatically saves your scanned file on your computer in the folder you specify. You can select settings, preview, and change the scanned file settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details.
1. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
2. Click the Scan icon.
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You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the Document Capture window, click the Start Job button, and skip the rest of these steps.
3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
4. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
5. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window.
6. Click Scan.
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You see a preview of your scan in the Document Capture window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window.
7. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
8. Check the scanned images and edit them as necessary.
9. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all of the icons below, click the arrow next to the icons.)
10. Depending on the destination you chose, click OK or Send to complete the operation.
Parent topic: Scanning
Related tasks
Scanning in Epson Scan 2 Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals
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Scanning in Epson Scan 2

Epson Scan 2 automatically scans your document and saves the scanned file in JPEG format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
1. Start Epson Scan 2.
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You see this window:
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2. If you are using a carrier sheet to scan your original, select Carrier Sheet as the Document Source setting.
Note: The Document Source setting is automatically set to ADF for your product.
3. If you want to scan different size originals by loading them into the ADF one by one, check the Automatic Feeding Mode checkbox and click Scan. Scanning begins as soon as you load each original.
4. Select the Scanning Side setting that matches the sides of the original that you want to scan.
5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
6. Select your original image type and how you want it scanned as the Image Type setting.
7. Select the Resolution setting you want to use for your scan.
8. Select any of the additional settings that you want to use on the Main Settings tab.
9. Click the Advanced Settings tab and select any settings that you want to use.
10. To see a preview of your scan with the settings you selected, click the Preview button.
Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
11. Reinsert your original into the ADF.
12. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents.
13. Select the format in which you want to save your scanned file as the Image Format setting. If necessary, select Options and select any desired format options.
14. Enter the file name for your scanned file in the File Name field. Select Settings to modify the file name settings.
15. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder.
16. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
17. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for scanning. When you finish scanning originals, click Finish.
Additional Scanning Settings - Main Settings Tab
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Additional Scanning Settings - Advanced Settings Tab Scanning Settings for Special Documents Image Format Options
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals

Additional Scanning Settings - Main Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Main Settings tab.
Stitch Images
When scanning double-sided originals, lets you lay out images from both sides of the original one scanned page.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow your product to automatically rotate the image based on the orientation of the text (may take longer to scan).
Correct Document Skew
Corrects skewed originals, image contents, or both.
Add or edit pages after scanning
Lets you add, remove, or edit the pages in a job, including rotating pages and changing the page order.
Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file.
Skip Blank Pages
If the scanner detects marks from the other side of a blank page and adds the marks to the scanned image, adjust this setting to prevent this.
Detect Double Feed
Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card, select Off.
Parent topic: Scanning in Epson Scan 2
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Additional Scanning Settings - Advanced Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This option improves results when scanning magazines or newspapers. (The results of descreening do not appear in the preview image, only in your scanned image.)
Remove Background
Removes the background of the originals.
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes black and white images clearer and text recognition more accurate by separating the text from the graphics.
Dropout
The scan will not pick up the color you select. This setting is available only if you select Grayscale or Black & White as the Image Type setting.
Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Gamma
Adjusts the midtone density of the scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs.
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
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Remove Punch Holes
Removes the shadows caused by holes on the edges of the original.
Dual Image Output
Scans the original image twice using different output settings (Windows only).
Parent topic: Scanning in Epson Scan 2

Scanning Settings for Special Documents

You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals.
Type of original Required settings
Envelope Select Off as the Detect Double Feed setting.
Plastic cards Select Plastic Card (Landscape) as the Document Size
Carrier sheet If you select Auto Detect as the Document Size setting,
setting and Off as the Detect Double Feed setting.
paper skew is automatically corrected even if the Correct Document Skew setting is set to Off.
If you select a setting other than Auto Detect as the Document Size setting, you can only use Contents Skew as the Correct Document Skew setting. As paper skew is not applied in this case, only contents skew is corrected when you select the Paper and Contents Skew setting.
Large originals If the Document Size list does not contain the document
size you want to scan, select Customize to create a custom size.
Long paper If the Document Size list does not contain the document
size you want to scan, select Auto Detect (Long Paper) or select Customize to create a custom document size.
If you are scanning folded originals without the carrier sheet, select Off as the Detect Double Feed setting.
Parent topic: Scanning in Epson Scan 2
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Image Format Options

You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Bitmap (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.)
PNG (*.png)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched.
Parent topic: Scanning in Epson Scan 2

Scan Resolution Guidelines

The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing the resolution raises the amount of detailed captured but comes with the following disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
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If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
• You will scan the image at 100% or smaller size.
Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
Parent topic: Scanning

Scanning Special Projects

Your product's scanning software offers various options to help you quickly complete special scan projects.
Scanning Two Originals onto One Sheet (Stitching Images) - Windows Scanning Multi-Page Originals as Separate Files - Windows Convert Scanned Documents to Editable Text (OCR) Saving Scanned Documents as a Searchable PDF Saving a Scan as an Office Format File - Windows Scanning to a SharePoint Server or Cloud Service - Windows Scanning to a SharePoint Server or Cloud Service - Mac
Parent topic: Scanning

Scanning Two Originals onto One Sheet (Stitching Images) - Windows

You can scan both sides of a double-sided or folded original and combine them into a single image with the Epson Scan 2 Stitch Images settings (not available for all products).
Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
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1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
4. Click the Scan Settings button, then click Detailed Settings.
Note: If you do not see the Scan Settings button, click the < symbol in the Scan and... bar.
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You see an Epson Scan 2 window like this:
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5. Select Double-Sided as the Scanning Side setting.
6. Select the original document size or Auto Detect as the Document Size setting.
7. Select one of the following as the Stitch Images setting:
• Top&Bottom: Places the scanned images one above the other.
• Left&Right: Places the scanned images side by side.
8. Select the Advanced Settings tab and set the Edge Fill setting to None.
9. Click Save.
10. Click OK.
11. Click Scan.
The scanned image is displayed.
Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Parent topic: Scanning Special Projects
Related topics
Loading Originals

Scanning Multi-Page Originals as Separate Files - Windows

You can use Document Capture Pro (Windows) to scan multi-page originals as separate scanned files. You indicate how the separate files are created by defining a maximum page count per file or by inserting blank pages, barcodes, or characters that can be detected by the software as separation markers.
Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
1. Load your multi-page original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
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• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
4. Click the Scan Settings button.
Note: If you do not see the button, click the < symbol in the Scan and... bar.
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see the settings window.
7. Select the Apply job separation checkbox.
8. Click Separation Settings.
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You see a window like this:
9. Select the method you used to separate the originals as the Separator setting.
Note: See the help information in Document Capture Pro for details.
10. If necessary, select Create Folder and select a folder name.
11. Select any other folder naming settings you want and click OK, then click OK again.
Your originals are saved into separate files and folders as specified.
Parent topic: Scanning Special Projects
Related topics
Loading Originals
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Convert Scanned Documents to Editable Text (OCR)

You can scan a document and convert the text into data that you can edit with a word processing, spreadsheet, or HTML-editing program. This process is called OCR (Optical Character Recognition).
To scan and use OCR, you need to install an OCR program, such as ABBYY FineReader.
Scanning Using OCR - Windows Scanning Using OCR - Mac
Parent topic: Scanning Special Projects
Scanning Using OCR - Windows
You can use the ABBYY FineReader OCR program to convert scanned documents to editable text.
1. Load your original in the scanner.
2. Do one of the following to open ABBYY FineReader:
• Windows 10: Click and select ABBYY FineReader 12 Sprint > ABBYY FineReader 12
Sprint.
• Windows 8.x: Navigate to the Apps screen and select ABBYY FineReader 12 Sprint.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
ABBYY FineReader 12 Sprint > ABBYY FineReader 12 Sprint.
You see a window like this:
3. Select the language used in the document you are going to scan as the Document Languages setting.
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4. Click Scan Document.
5. If you see the Select Scanner window, select your product and click OK.
Note: Do not select a WIA option for your product; it will not work correctly.
You see a window like this:
6. Select your scanner settings.
7. Click Preview and adjust the area you want to scan, if necessary.
8. Reload the ejected original in the scanner.
9. Click Scan to Document.
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10. Click Finish Scanning and select the program or format you want to scan to.
You see the Save As window.
11. Type a name and select a file format for your document.
12. Click Save.
Your document is scanned and processed into editable text. The file is then saved and opened in an application associated with the file type you selected, if available on your system.
13. When you are finished scanning, close the ABBYY FineReader window.
Parent topic: Convert Scanned Documents to Editable Text (OCR)
Scanning Using OCR - Mac
You can use the ABBYY FineReader OCR program to convert scanned documents to editable text.
1. Load your original in the scanner.
2. Open the Applications folder and double-click the ABBYY FineReader Sprint icon.
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You see a window like this:
3. Select your product from the Source list.
4. Select the language used in the document you are going to scan as the Document language setting.
5. Click on Scan Images to New Document.
You see a window like this:
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6. Select your scan settings and click Scan.
Note: For best results, select Grayscale as the Color Depth setting.
7. Click Finish Import.
You see your scanned image.
8. Click on the Export icon.
9. Select the program or format you want to scan to and click Next.
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You see the Save Converted File As window:
10. Click the Export button.
The file is saved and then opened in an application associated with the file type you selected, if available on your system.
Parent topic: Convert Scanned Documents to Editable Text (OCR)

Saving Scanned Documents as a Searchable PDF

You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
1. Load your original in the product for scanning.
2. Start Epson Scan 2.
3. Select your scan settings.
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4. Click Preview and adjust the area you want to scan, if necessary.
5. Reload the ejected original in the scanner.
6. Select Searchable PDF as the Image Format setting.
7. Select Options from the Image Format list.
You see this window:
8. Select any of the options on the General tab.
9. Select the Text tab.
10. Make sure the language used in the document text is selected as the Text Language setting.
11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
12. Click OK.
13. Confirm the File Name setting and select a Folder setting for your document.
14. Click Scan.
The scanned image is saved as a searchable PDF.
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Parent topic: Scanning Special Projects

Saving a Scan as an Office Format File - Windows

You can use Document Capture Pro (Windows) to save your scans in one of the following Microsoft Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).
Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
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4. Click the Scan Settings button.
Note: If you do not see the button, click the < symbol in the Scan and... bar.
You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your product starts scanning and you see the settings window.
7. Select the Office format file you want to use from the File Type drop-down list.
8. Click Option to display additional settings.
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9. Select any additional settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
10. Confirm your settings and click OK.
Your originals are saved in the Office file format you selected.
Parent topic: Scanning Special Projects

Scanning to a SharePoint Server or Cloud Service - Windows

You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a cloud service.
Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
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You see a window like this:
4. Click the Scan Settings button.
Note: If you do not see the button, click the < symbol in the Scan and... bar.
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the cloud server or service destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window.
Note: If you cannot see all of the icons, the service software may not be installed or the service may not be available on your platform.
7. Enter any required information to set up the destination. You may need to log in to your cloud service to authenticate the connection and allow Document Capture Pro to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list.
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8. Adjust any settings and click OK.
Note: See the help information in Document Capture Pro for details.
Your originals are uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related topics
Loading Originals

Scanning to a SharePoint Server or Cloud Service - Mac

You can use Document Capture to upload scanned images to a SharePoint server or a cloud service.
1. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
2. Click the Scan icon.
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3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
4. Click Scan.
You see a preview of your scan in the Document Capture window.
5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you cannot see all of the icons below, the service software may not be installed, the service may not be available on your platform, or you need to click the arrow next to the icons.)
• Web Folder (WebDAV)
• SugarSync
You see the Transfer Settings window.
6. Enter any required information to set up the destination. You may need to log in to your cloud service to authenticate the connection and allow Document Capture to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list.
7. Adjust any save settings, then click OK or Send, depending on the destination.
Your originals are scanned and uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related topics
Loading Originals
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Cleaning and Transporting Your Scanner

See these sections if you need to clean or transport your scanner.
Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner

Cleaning Your Scanner

To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's outer case.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers.
Note: If the outer case still requires additional cleaning, use a slightly damp cloth to wipe the outer case. Then wipe the case with a soft, dry cloth.
Parent topic: Cleaning and Transporting Your Scanner

Cleaning Inside Your Scanner

Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. Dust can cause spots or lines in your scanned images.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
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3. Pull down on the cover open lever and open the scanner cover.
4. Use a soft cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove the stains. Wipe off all remaining liquid.
Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass.
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5. Wipe off any dust or dirt on the separation roller using a soft cloth.
6. Wipe off any dust or dirt on the pickup roller using a soft cloth.
7. Plug in the AC adapter and press the power button to turn on the scanner.
8. Hold down the start button for at least two seconds while opening the scanner cover. The rollers on the bottom move momentarily and the scanner enters cleaning mode. Press the start button
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several times to rotate the rollers shown here. Use a soft cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean.
9. Close the scanner cover.
Parent topic: Cleaning and Transporting Your Scanner

Checking the Scanner Roller Counter

Check the scanner roller counter to determine when your rollers need to be replaced. When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again.
1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
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• Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. If the number of scans in the Number of Scans field exceeds the number displayed as the Life Cycle of the rollers, it is time to replace the rollers.
5. Close the Epson Scan 2 Utility.
Parent topic: Cleaning and Transporting Your Scanner
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Replacing the Scanner Rollers

Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the scanner roller counter to see when you need to replace the rollers.
1. Turn off the scanner.
2. Unplug the AC adapter.
3. Disconnect any connected cables.
4. Pull down on the cover open lever and open the scanner cover.
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5. Squeeze the tab on the right side of the pickup roller cover and open the cover.
Caution: Do not place too much force on the arm inside the cover when replacing the pickup roller.
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6. Slide the pickup rollers to the right and remove them.
7. To install the new lower pickup roller, align the notches on the roller and slide it to the left.
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8. To install the new upper pickup roller, align the notches on the roller and slide it to the left. Make sure the smaller roller is on the bottom.
Caution: Do not touch the surface of the rollers.
9. Close the pickup roller cover.
Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the rollers and reinstall them, then try to close the cover again.
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10. Press down on the separation roller cover latch inside the scanner cover and pull down the cover to open it.
Caution: Be careful not to apply too much force when opening the cover.
11. Slide the separation roller to the side, then remove it.
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12. Pull the release tab on the separation roller and remove it from the spindle.
13. Slide the new separation roller onto the spindle as shown. Make sure that the notches on the roller and spindle align properly.
Note: Check that there are no gaps between the roller and spindle. You hear a click when the roller is firmly locked into place.
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14. Align the notches on the spindle and the scanner, then slide the separation roller into the scanner and gently push it into place. You hear a click when the roller is correctly aligned and locked into place.
15. While applying gentle pressure on the separation roller, close the separation roller cover.
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again.
16. Close the scanner cover.
17. Plug in the AC adapter and turn on the scanner.
18. Reset the roller counter after replacing the rollers.

Resetting the Scanner Roller Counter

Parent topic: Cleaning and Transporting Your Scanner
Related references
User Replaceable Epson Scanner Parts and Accessories
Related tasks
Checking the Scanner Roller Counter
Resetting the Scanner Roller Counter
When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again.
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1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. Click Reset.
The Number of Scans field changes to 0 (zero).
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5. Close the Epson Scan 2 Utility.
Parent topic: Replacing the Scanner Rollers
Related tasks
Replacing the Scanner Rollers

Transporting Your Scanner

If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Close the input tray and the output tray.
Note: Make sure the output tray is securely closed.
4. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product.
Parent topic: Cleaning and Transporting Your Scanner
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Solving Problems

Check these sections for solutions to problems you may have using your product.
Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Scanner Software Where to Get Help

Scanner Light Status

You can often diagnose problems with your scanner by checking its lights.
1 Power light
2
3 ! error light
automatic feeding mode light
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