Epson DS-1660W operation manual

User's Guide
NPD5441-01 EN
User's Guide

Copyright

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
e
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.
© 2016 Seiko Epson Corporation. All rights reserved.
contents of this manual and the
e
specications
of this product are subject to change without notice.
2
User's Guide

Trademarks

Trademarks
EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of the Seiko Epson Corporation.
Microso of Microso Corporation in the United States and/or other countries.
Apple
Adobe
Intel
Wi - F i
Wi - F i P r o te cted S et up
SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
e
Epson Scan 2 Soware is based in part on the work of the Independent JPEG Group.
libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics may not be used in any advertising or publicity relating to the soware without the specic, prior written permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or trademarks
®
, Mac OS®, and OS X® are trademarks of Apple Inc., registered in the U.S. and other countries.
®
, Adobe Reader®, and Acrobat® are registered trademarks of Adobe Systems Incorporated.
®
is a registered trademark of Intel Corporation.
®
, Wi-Fi Alliance®, and Wi-Fi Protected Access® (WPA) are registered trademarks of the Wi-Fi Alliance.
®
, and WPA2™ are trademarks of the Wi-Fi Alliance.
General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
3
User's Guide

Contents

Contents
Copyright
Trademarks
About This Manual
Introduction to the Manuals...................6
Marks and Symbols.........................6
Descriptions Used in this Manual...............6
Operating System References..................7
Important Instructions
Safety Instructions..........................8
Restrictions on Copying......................9
Scanner Basics
Part Names and Functions...................10
Buttons and Lights on the Control Panel.........11
Buttons...............................11
Error Indicators.........................13
Information on Applications..................13
Epson Scan 2...........................14
Document Capture Pro / Document Capture. . . .14
EPSON
Epson DocumentScan....................14
EpsonNet Cong........................14
We b
Options Information.......................15
Network Interface Unit Codes.............. 15
Soware
Cong
Specications
Updater..................14
............................14
of Originals and
Placing Originals
Specications
the ADF................................ 16
General Specications for Originals being
Scanned.............................. 16
Types of Originals that Require Attention. . . . . . 18
Types of Originals that Must Not be Scanned. . . .18
Placing Originals into the ADF. . . . . . . . . . . . . . . . 19
Placing Standard Size Originals..............19
Placing Long Paper...................... 20
Placing Originals on the Scanner Glass. . . . . . . . . . 22
Placing an Original...................... 22
Placing ick Originals................... 23
of Originals for Scanning from
Basic Scanning
Scanning Using Epson Scan 2.................25
Setting a Resolution
Purpose...............................28
Scanning Using Document Capture Pro
(Windows)...............................28
Scanning Using Document Capture (Mac OS X). . . 32
Scanning Using a Scanner Button..............34
Suits the Scanning
at
Advanced Scanning
Creating Scanned Images to Suit Your Needs......35
Image Adjustment Features................ 35
Editing Scanned Pages Using Epson Scan 2. . . . . 42
Saving as a Searchable PDF.................42
Saving as an Oce Format File (for Windows
Only)................................ 43
Various Types of Saving and Transferring........44
Sorting and Saving Scanned Images into a
Separate Folder (for Windows Only)..........44
Scanning to a Cloud Service................45
Uploading to an FTP Server................46
Attaching Scanned Images to an Email. . . . . . . . 47
Printing Scanned Images..................48
Scanning Using Specied Scanning Settings (Job). . 48
Setting a Job............................49
Assigning a Job to the Scanner Button.........49
Scanning from Smart Devices Using NFC Tag. . . . . 50
Network Settings
Network Connection Types.................. 51
Wi-Fi Connection....................... 51
AP Mode Connection.................... 51
Connecting to a Computer...................52
Connecting to a Smart Device................ 54
Making Wi-Fi Settings from the Control Panel. . . . .54
Making Wi-Fi Settings by Push Button Setup
(WPS)................................54
Making Wi-Fi Settings by PIN Code Setup
(WPS)................................55
Making AP Mode Settings.................55
Checking the Network Status Using Network
Light...................................56
Replacing or Adding New Access Points.........56
Changing the Connection Method to a Computer. . 56
4
User's Guide
Contents
Disabling the Network Setting from the Control
Panel...................................57
Restoring the Network Settings from the
Control Panel............................ 58
Maintenance
Cleaning Outside the Scanner.................59
Cleaning the ADF.........................59
Cleaning the Scanner Glass...................62
Energy Saving............................63
Transporting the Scanner....................64
Updating Applications and Firmware...........64
Solving Problems
Scanner Problems.........................66
Scanner Lights Indicate an Error.............66
Scanner Does Not Turn On.............66
e
Problems Starting Scanning..................66
Cannot Start Epson Scan 2.................66
Pressing a Scanner Button Does Not Start the
Correct Application......................67
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . . 67
Removing Jammed Originals from the Scanner. . 67
Multiple Originals Are Fed.................69
e Originals Get Dirty...................69
Scanning Speed Slows Down when Scanning
Continuously...........................69
Scanning Takes a Long Time................70
Scanned Image Problems....................70
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass........70
Straight Lines Appear when Scanning from
ADF.................................70
e Image Quality is Rough................70
Oset Appears in the Background of Images. . . . 71
Text is Blurred..........................71
Moiré Patterns (Web-Like Shadows) Appear. . . . 71
Cannot Scan the Correct Area on the
Scanner Glass.......................... 72
Edge of the Original is Not Scanned
e when Automatically Detecting the Size of the
Original...............................72
Text is Not Recognized Correctly when
Saving as a Searchable PDF.................72
Binding Margins of a Booklet are Distorted
or Blurred.............................73
Cannot Solve Problems in the Scanned Image. . . 73
Network Problems.........................74
When You Cannot Make Network Settings..... 74
e Scanner Suddenly Cannot Scan over a
Network Connection.....................76
e Scanner Suddenly Cannot Scan Using a
USB Connection........................77
Uninstalling and Installing Applications. . . . . . . . . 77
Uninstalling Your Applications..............77
Installing Your Applications................79
Te ch n ic al
General Scanner
Wi-Fi Specications........................81
Security Protocol..........................81
Dimensional Specications...................81
Electrical
Environmental Specications.................82
System Requirements.......................83
Specications
Specications
Specications
.....................82
................80
Standards and Approvals
Standards and Approvals for U.S. Model.........84
Standards and Approvals for European Model. . . . . 84
Standards and Approvals for Australian Model. . . . 84
Where to Get Help
Technical Support Web Site.................. 86
Contacting Epson Support...................86
Before Contacting Epson.................. 86
Help for Users in Europe.................. 86
Help for Users in Taiwan.................. 87
Help for Users in Australia.................87
Help for Users in Singapore................ 88
Help for Users in ailand................. 88
Help for Users in Vietnam..................88
Help for Users in Indonesia................ 89
Help for Users in Hong Kong...............90
Help for Users in Malaysia................. 91
Help for Users in India....................91
Help for Users in the Philippines.............92
5
User's Guide

About This Manual

About This Manual

Introduction to the Manuals

e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.

Marks and Symbols

Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
Important:
c
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
& Links to related sections.

Descriptions Used in this Manual

Screenshots for the applications are from Windows 10 or Mac OS X v10.10.x. e content displayed on the
screens varies depending on the model and situation.
Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
6
User's Guide
About This Manual

Operating System References

Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
Microso
Microso
Microso
Microso
Microso
Microso
Microso
Microso
Microso
Microso
Microso
Microso
Microso
Mac OS X
In this manual, "Mac OS X v10.11.x" refers to OS X El Capitan, "Mac OS X v10.10.x" refers to OS X Yosemite, "Mac OS X v10.9.x" refers to OS X Mavericks, and "Mac OS X v10.8.x" refers to OS X Mountain Lion. Additionally, "Mac OS X" is used to refer to "Mac OS X v10.11.x", "Mac OS X v10.10.x", "Mac OS X v10.9.x", "Mac OS X v10.8.x", "Mac OS X v10.7.x", and "Mac OS X v10.6.8".
Wi n d o w s® 10 operating system
®
Wi n d o w s® 8.1 operating system
®
Wi n d o w s® 8 operating system
®
Wi n d o w s® 7 operating system
®
Wi n d o w s Vis ta® operating system
®
Wi n d o w s® XP operating system Service Pack 3
®
Wi n d o w s® XP Professional x64 Edition operating system Service Pack 2
®
Wi n d o w s Ser v e r® 2012 R2 operating system
®
Wi n d o w s Ser v e r® 2012 operating system
®
Wi n d o w s Ser v e r® 2008 R2 operating system
®
Wi n d o w s Ser v e r® 2008 operating system
®
Wi n d o w s Ser v e r® 2003 R2 operating system
®
Wi n d o w s Ser v e r® 2003 operating system Service Pack 2
®
7
User's Guide

Important Instructions

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the product.
Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
Place the product on a at, stable surface that extends beyond the base of the product in all directions. If you
place the product by the wall, leave more than 10 cm between the back of the product and the wall.
Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store
the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.
Do not use with wet hands.
Place the product near an electrical outlet where the power cord plug can be easily unplugged.
e power cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects
on top of the cord and do not allow the power cord to be stepped on or run over. Be particularly careful to keep the cord straight at the end.
Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or electric shock.
Use only the type of power source indicated on the product’s label, and always supply power directly from a
standard domestic electrical outlet.
When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
Never disassemble, modify, or attempt to repair the product, or product option by yourself except as specically
explained in the product’s guides.
Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
If damage occurs to the plug, replace the cord set or consult a
make sure you replace them with fuses of the correct size and rating.
Unplug the product and the power cord, and refer servicing to qualied service personnel under the following
conditions: e power cord or plug is damaged; liquid has entered the product; the product or the power cord has been dropped or the case has been damaged; the product or the power cord does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.)
8
qualied
electrician. If there are fuses in the plug,
User's Guide
Important Instructions
Unplug the product and the power cord before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners.
If you are not going to use the product or options for a long period, be sure to unplug the power cord from the
electrical outlet.
Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
the operation of cardiac pacemakers.
aect
Do not use this product inside medical facilities or near medical equipment. Radio waves from this product
may adversely aect the operation of electrical medical equipment.
Do not use this product near automatically controlled devices such as automatic doors or re alarms. Radio
waves from this product may adversely aect these devices, and could lead to accidents due to malfunction.
Do not place heavy objects on the scanner glass and do not press the glass with too much force.

Restrictions on Copying

Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
Unused postage stamps, pre-stamped postcards, and other
Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.
postal items bearing valid postage
ocial
9
User's Guide

Scanner Basics

Scanner Basics

Part Names and Functions

Front
A
B
C
D
E
F
G
ADF (Automatic Document Feeder) Feeds loaded originals automatically.
ADF cover Open it when cleaning the ADF or removing jammed paper.
Input tray Loads originals. When scanning is complete, check the center
window for ejected originals.
Edge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
Stopper Prevents ejected originals from falling o the tray extension.
Output tray Holds originals ejected from the scanner.
Control panel Operates the scanner.
10
User's Guide
Scanner Basics
A
B
Document mat Blocks external light while scanning. Remove it when cleaning the
ADF or removing jammed originals.
Scanner glass Place originals that you cannot feed using the ADF.
Back
A
B
AC inlet Connects the power cord.
USB port Connects a USB cable.
Related Information
& “Specications of Originals for Scanning from the ADF” on page 16 & “Cleaning the ADF” on page 59

Buttons and Lights on the Control Panel

Buttons

A
B
C
D
Power button Turns the scanner on or o.
AP mode light Indicates that the scanner is connected wirelessly in AP
mode.
Wi-Fi light Blue indicates that the scanner is connected to a wireless
(Wi-Fi) network. White indicates it is searching for an access point.
Wi-Fi connect button Press the WPS button on the access point, and then press
the
button for more than three seconds to connect to a
Wi-Fi network. See the chapter “Network Settings” for more
details. Press the
button to cancel the settings.
11
User's Guide
Scanner Basics
E
F
G
H
I
Wi-Fi on/o button Press this button for more than three seconds to turn o the
wireless signal. Press again to turn on the signal.
Error light Indicates that an error has occurred. See “Error Indicators of
Light” for more details.
Stop button Cancels scanning.
Cancels Wi-Fi settings by push button setup (WPS).
Press this to release the error when a network connection
error occurs.
Cancels a rmware update over a network connection.
Ready light On : The scanner is ready to be used.
Flashing : The scanner is scanning, waiting to scan, processing, or sleeping.
: The scanner cannot be used because the power is o or
O an error has occurred.
Start button Starts scanning.
NFC tag Hold a smart device over this tag to scan directly from the smart
device.
Additional functions are available with dierent combinations of buttons.
+ Hold down the and buttons for more than three seconds to start PIN Code Setup
(WPS). See the chapter “Network Settings” for more details.
+ Turn on the scanner while holding down the button to restore the default network
settings.
Related Information
& “Network Settings” on page 51 & “Error Indicators” on page 13 & “Scanning from Smart Devices Using NFC Tag” on page 50
12
User's Guide

Error Indicators

Error of scanner
Indicators Situation Solutions
Scanner Basics
Flashing slowly
Flashing fast
Flashing fast
Flashing fast
Ready light Flashing fast
On
On
On
Ready light O
Error of Network Connection
Indicators Situation Solutions
A paper jam occurred. Open the ADF cover, and then remove
jammed originals. Close the cover to release the error. Load the originals again.
A fatal error has occurred. Turn the power o and on again. If the
error continues to occur, contact your local dealer.
The scanner has started in recovery mode because the rmware update failed.
Follow the steps below to try to up­date the rmware again.
1. Connect the computer and the scan­ner with a USB cable. (During recovery mode, you cannot update the rm­ware over a network connection.)
2. Visit your local Epson website for fur­ther instructions.
Flashing slowly
On
Flashing slowly
Flashing slowly
An access point settings error has oc­curred.
An access point settings error has oc­curred (a security error).
Press the ror, and then restart the devices you want to connect to the network. Re­connect to the network.
button to release the er-
Related Information
&
“Removing Jammed Originals from the Scanner” on page 67
&
“Making Wi-Fi Settings from the Control Panel” on page 54
&
“Network Problems” on page 74

Information on Applications

is section introduces the soware products available for your scanner. e latest soware can be installed at the Epson Web site.
13
User's Guide
Scanner Basics

Epson Scan 2

Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to start either as a standalone application or by using TWAIN-compliant application soware.
See the Epson Scan 2 help for details on using the application.

Document Capture Pro / Document Capture

is application allows you to rearrange pages or correct rotation for image data, and then save the data, send it by email, send it to a server, or send it to a cloud service. By registering frequently used scan process settings with a name such as "job", you can scan by simply selecting “job”.
Document Capture Pro is for Windows only. For Mac OS X, use Document Capture, and for Windows Server, use Document Capture Pro Server.
See the Document Capture Pro help for details on using the application.

EPSON Software Updater

EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.

Epson DocumentScan

Epson DocumentScan is an application that allows you to scan documents through smart devices such as smartphones and tablet devices. You can save the scanned data in smart devices or cloud services, and send by e­mail. You can download and install this app from the App Store or Google Play.
EpsonNet
EpsonNet Cong is an application that allows you to set network interface addresses and protocols. See the operations guide for EpsonNet Cong or the application’s help for more details.
Note:
You can run Web Cong from EpsonNet Cong.
Cong
Web Cong
Web Cong is an application that allows you to boot in a Web browser such as Internet Explorer or Chrome using a computer or a smart device. You can also set a network service or change settings for scanners. Make sure you connect the scanner and devices to the same network when using Web
To run Web Cong, enter the IP address of the scanner on web browser. You can check the IP address on Epson Scan 2.
14
Cong
.
User's Guide
Scanner Basics
Format:
IPv4: http://the scanner’s IP address/
IPv6: http://[the scanner’s IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
You can also run Web Cong from EpsonNet Cong or using WSD port.

Options Information

Network Interface Unit Codes

You can scan through a network by using Document Capture Pro (Windows only). By registering frequently used scan process settings such as save, sort, transfer, and so on, with a name such as "job", you can reduce the workload and increase eciency by simply selecting “job” on the control panel. See the manual for more details.
Part name Codes Specications
Network Interface Unit
* When mounted, you cannot use the scanner or a computer over a USB connection.
*
B12B808451 Available for 1000BASE-T/100BASE-TX/10BASE-T, IPv6,
IEEE802.3az
15
User's Guide
Specications of Originals and Placing Originals
Specications of Originals and Placing Originals
Specications
is section explains the specications and conditions of originals that can be loaded in the ADF.
of Originals for Scanning from the ADF
General Specications for Originals being Scanned
Type of Original Thickness Size
Plain paper
Fine paper
Recycled paper
Note:
All originals must be at at the leading edge.
50 to 120 g/m Single sided scanning
Maximum: 215.9×3,048.0 mm (8.5×120.0 in.)
Minimum: 89×127 mm (3.5×5.0 in.)
Double sided scanning
Maximum: 215.9×297.0 mm (8.5×11.7 in.)
Minimum: 89×170 mm (3.5×6.7 in.)
Specications of Standard Size Originals for Single Sided Scanning
is section provides a list of the standard size originals you can load into the ADF.
16
User's Guide
Specications of Originals and Placing Originals
Size Measurement Thickness Paper Type Loading Capacity
A4 210×297 mm
(8.3×11.7 in.)
Letter 215.9×279.4 mm
(8.5×11 in.)
Legal 215.9×355.6 mm
(8.5×14 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
Related Information
50 to 120 g/m Plain paper
Fine paper
Recycled paper
Thickness of the stack of originals: under 5 mm
(80 g/m: 50 sheets)
The loading capacity varies depending on the paper type.
& “Placing Standard Size Originals” on page 19
Specications of Standard Size Originals for Double Sided Scanning
is section provides a list of the standard size originals you can load into the ADF.
Size Measurement Thickness Paper Type Loading Capacity
A4 210×297 mm
(8.3×11.7 in.)
Letter 215.9×279.4 mm
(8.5×11 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
50 to 120 g/m Plain paper
Fine paper
Recycled paper
Thickness of the stack of originals:: under 5 mm
(80 g/m: 50 sheets)
The loading capacity varies depending on the paper type.
Specications of Long Paper (for Single Sided Scanning Only)
section provides the
is
specications
for long paper that you can load into the ADF.
17
User's Guide
Specications of Originals and Placing Originals
Size Thickness Paper Type Loading Capacity
Width: 89.0 to 215.9 mm
(3.5 to 8.5 in.)
Length: 393.7 to 3,048.0 mm
(15.5 to 120.0 in.)
Note:
You can scan long paper up to 393.7 mm (15.5 inches) in length at a resolution of 600 dpi or less, and over 393.7 mm (15.5 inches) and up to 3,048.0 mm (120 inches) at a the resolution of 300 dpi or less.
50 to 120 g/m Plain paper
Fine paper
Recycled paper
1 sheet
Related Information
& “Placing Long Paper” on page 20

Types of Originals that Require Attention

e following types of originals may not be successfully scanned using the ADF.
Originals with an uneven surface such as letter head paper
Originals with fold lines
Perforated originals

Types of Originals that Must Not be Scanned

To prevent damage to the originals or the scanner, do not load the following originals in the ADF. For these types of originals, use the scanner glass.
Photos
Originals with holes
Booklets
Non-paper originals (such as clear les, fabric, and metal foil)
Originals with staples or paper clips
Originals with glue attached
Wrinkled or curled originals
Transparent originals such as OHP
Originals with carbon paper on the back
Originals with wet ink
Originals with sticky notes attached
Originals with labels or tapes not rmly stuck down
Post cards
lm
Envelopes
Business cards
Plastic cards
18
User's Guide
Carbon-less papers
Specications of Originals and Placing Originals
ermal
papers

Placing Originals into the ADF

Placing Standard Size Originals

Note:
Remove any documents from the scanner glass. Make sure there is no dust or dirt on the glass and the clear part shown below before scanning.
1. Slide the edge guides on the ADF input tray all the way out. When scanning A4 size paper, raise the stopper.
2. Fan the originals.
Hold both ends of the originals and fan them a few times, and then tap the top edges of the paper on a at surface to align the sheets.
19
User's Guide
Specications of Originals and Placing Originals
3. Place the originals into the ADF input tray facing up and with the top edge facing into the ADF.
Slide the originals into the ADF until they meet resistance.
4. Slide the edge guides to t the edge of the originals making sure there are no gaps between the originals and the edge guides. Otherwise, the originals may be fed askew.
Related Information
& “Specications of Standard Size Originals for Single Sided Scanning” on page 16 & “Cleaning the ADF” on page 59 & “Cleaning the Scanner Glass” on page 62

Placing Long Paper

Note:
Remove any documents from the scanner glass. Make sure there is no dust or dirt on the glass and the clear part shown below before scanning.
20
User's Guide
Specications of Originals and Placing Originals
1. Slide the edge guides on the ADF input tray all the way out.
2. Load the original into the input tray straight, facing up and with the top edge facing into the ADF.
Slide the original into the ADF until it meets resistance.
3.
Adjust the edge guides to t the edge of the long paper making sure there is no gap between the paper edge and the edge guide. Otherwise, the originals may be fed askew or jammed.
Note:
Support the long paper on the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not fall from the output tray.
Related Information
& “Specications of Long Paper (for Single Sided Scanning Only)” on page 17 & “Cleaning the ADF” on page 59 & “Cleaning the Scanner Glass” on page 62
21
User's Guide
Specications of Originals and Placing Originals

Placing Originals on the Scanner Glass

Placing an Original

Important:
c
Do not place heavy objects on the scanner glass and do not press the glass with too much force.
Do not open the ADF wider than an angle of 70 degrees. is could damage the hinge.
1. Open the ADF.
2.
Place your original face down on the scanner glass making sure the upper corner of the side you want to scan is against the corner of the scanner next to the arrow mark.
22
User's Guide
Specications of Originals and Placing Originals
Note:
e maximum size of the original you can scan is 216×297 mm (8.5×11.7 in.).
You can avoid cropping by moving the original about 2.5 mm (0.1 inches) away from the top and side edges
indicated by
and B in the following
A
gure.
3. Close the ADF gently so that your original does not move.
Note:
Always keep the scanner glass clean.
Do not leave originals on the scanner glass for an extended period of time as they may stick.

Placing Thick Originals

Important:
c
Do not place heavy objects on the scanner glass and do not press the glass with too much force.
Do not open the ADF wider than an angle of 70 degrees. is could damage the hinge.
23
User's Guide
Specications of Originals and Placing Originals
1. Open the ADF.
2. Place your thick original face down on the scanner glass making sure the upper corner of the side you want to scan is against the corner of the scanner next to the arrow mark.
3. Close the ADF gently so that your original does not move.
Note:
If you scan originals over 10 mm (0.4 inch) thick, scan the original by leaving the ADF open and gently pressing down on your original to atten it.
24
User's Guide

Basic Scanning

Basic Scanning

Scanning Using Epson Scan 2

You can scan the originals using detailed settings that are suitable for text documents.
1. Place the original.
Note:
If you want to scan multiple originals, place them into the ADF.
2. Start Epson Scan 2.
Wind ows 1 0
Click the start button, and then select All apps > EPSON > Epson Scan 2.
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2.
Mac OS X
Select Go > Applications > Epson
Soware
> Epson Scan 2.
25
User's Guide
Basic Scanning
3. Make the following settings on the Main Settings tab.
Document Source: Select the source where the original is placed.
Scanning Side: Select the side of the original you want to scan when scanning from ADF.
Document Size: Select the size of the original you placed.
Image Type: Select the color for saving the scanned image.
Resolution: Select the resolution.
4. Make other scan settings if necessary.
You can preview the scanned image by click the Preview button. e preview window opens, and the
previewed image is displayed.
When you performed preview from the ADF, original is ejected from the ADF aer a preview is generated. Place the ejected original again.
26
User's Guide
Basic Scanning
On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable
for text documents, such as the following.
Unsharp Mask: Select to enhance and sharpen the outlines of the image.
Descreening: Select to remove moiré patterns (web-like shadows) that appear when scanning printed
papers such as a magazine.
Text Enhancement: Select to make blurred letters in the original clear and sharp.
Auto Area Segmentation: Select to make letters clear and images smooth when performing black and
white scanning for a document that contains images.
Note:
Some items may not be available depending on other settings you made.
5.
Set the le saving settings.
Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Aer selecting the save format, select Options from the list.
File Name: Check the save
name displayed.
le
You can change settings for le name by selecting Settings from the list.
Folder: Select the save folder for the scanned image from the list.
You can select other folder or create a new folder by selecting Select from the list.
27
User's Guide
Basic Scanning
6. Click Scan.
e scanned image is saved to the folder you specied.
Related Information
& “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22 & “Epson Scan 2” on page 14 & “Setting a Resolution at Suits the Scanning Purpose” on page 28 & “Image Adjustment Features” on page 35 & “Editing Scanned Pages Using Epson Scan 2” on page 42

Setting a Resolution That Suits the Scanning Purpose

Advantages and Disadvantages of Increasing the Resolution
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne. e disadvantage is that the le size becomes large.
File size becomes large
(When you double the resolution, the le size becomes about four times larger.)
Scanning, saving, and reading the image takes a long time
Sending and receiving emails or faxes takes a long time
e image becomes too large to t the display or print on the paper
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on the screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
Printing using a printer
Sending by fax
200 to 300 dpi
200 to 300 dpi

Scanning Using Document Capture Pro (Windows)

application allows you to perform various tasks such as saving the image to your computer, sending it by
is email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the
28
User's Guide
Basic Scanning
documents into separate les, such as detecting barcodes or characters on the pages. You can also register scanning settings for a job to simplify scanning operations. See the help for details on Document Capture Pro.
1. Place the original.
2. Start Document Capture Pro.
Wind ows 1 0
Click the start button, and then select All apps > Epson Soware > Document Capture Pro.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Soware > Document Capture Pro.
Note:
You may need to select the scanner you want to use from the scanners list.
29
User's Guide
3. Click .
e Scan window is displayed.
Basic Scanning
4. Make the following settings.
Source: Select the source where the original is placed.
Document Size: Select the size of the original you placed.
Image Type: Select the color you want to use to save the scanned image.
Rotation: Select the rotation angle depending on the original you want to scan.
Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
Text Enhancement: Select to make blurred letters in the original clear and sharp.
Correct Document Skew: Select to correct the slant of the original.
Skip Blank Page: Select to skip blank pages if there are any in the originals.
Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.
5. Click Scan.
scanned document is displayed in Document Capture Pro.
e
6. Check the scanned images, and edit them if necessary.
30
User's Guide
Basic Scanning
7. When you have nished checking the image, click one of the destination icons.
One of the following windows is displayed depending on the icon you selected; Batch Save, Transfer S ett ing s, or another window.
Note:
If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
On the Batch Save window or the Tra nsf er S etti ngs window, click File Name & Separation Settings, and then
select Apply job separation to sort the documents into separate les by using a variety of detection methods such as barcodes or text in the scanned images.
8.
Make settings for each item in the window, and then click Send or OK.
9. Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending on the function you selected.
Related Information
“Placing Originals into the ADF” on page 19
&
“Placing Originals on the Scanner Glass” on page 22
&
“Document Capture Pro / Document Capture” on page 14
&
“Setting a Resolution
&
Suits the Scanning Purpose” on page 28
at
31
User's Guide
Basic Scanning

Scanning Using Document Capture (Mac OS X)

application allows you to perform various tasks such as saving the image to your computer, sending it by
is email, printing, and uploading to a server or a cloud service. You can register scanning settings for a job to simplify scanning operations. See the help for details on Document Capture.
Note:
Do not use the Fast User Switching function while using your scanner.
1. Place the original.
2. Start Document Capture.
Select Finder > Go > Applications > Epson Soware > Document Capture.
Note:
You may need to select the scanner you want to use from the scanners list.
32
User's Guide
3. Click .
e Scan Settings window is displayed.
Basic Scanning
4. Make the following settings.
Source: Select the source where the original is placed.
Document Size: Select the size of the original you placed.
Image Type: Select the color you want to use to save the scanned image.
Rotation: Select the rotation angle depending on the original you want to scan.
Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
Text Enhancement: Select to make blurred letters in the original clear and sharp.
Correct Document Skew: Select to correct the slant of the original.
Skip Blank Page: Select to skip blank pages if there are any in the originals.
5.
Click Scan.
e scanned document is displayed in Document Capture.
6. Check the scanned images, and edit them if necessary.
7. When you have nished checking the image, click one of the destination icons.
One of the transfer settings windows is displayed depending on the icon you selected.
33
User's Guide
Basic Scanning
Note:
If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
8. Make settings for each item in the window, and then click Send or OK.
9. Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending on the function you selected.
Related Information
& “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22 & “Document Capture Pro / Document Capture” on page 14 & “Setting a Resolution
Suits the Scanning Purpose” on page 28
at

Scanning Using a Scanner Button

You can scan using the button on your scanner.
Note:
Make sure that Epson Scan 2 is installed on your computer and the scanner is connected to your computer correctly.
When Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed on your computer, you can
assign the job to a button on the scanner and run the job by pressing it.
However, this is not available over a wireless connection.
When using a wireless connection, launch Epson Scan 2 on your computer before scanning.
If a computer is connected to the scanner by USB while another computer is also connected to the scanner over a wireless connection and Epson Scan 2 is running on this computer, scanned images are saved to the wirelessly connected scanner when you press the scanner button.
1. Place the original.
2. Press the
Note:
When using Document Capture Pro (Windows) or Document Capture (Mac OS X), the product starts the job that was assigned in the Job Settings window.
]
button.
Related Information
& “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22 & “Buttons” on page 11 & “Document Capture Pro / Document Capture” on page 14 & “Scanning Using
Specied
Scanning Settings (Job)” on page 48
34
User's Guide

Advanced Scanning

Advanced Scanning

Creating Scanned Images to Suit Your Needs

Image Adjustment Features

You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2.
Except for a few features, you can check the adjustment results in the preview window.
Note:
Some items may not be available depending on other settings you made.
Related Information
& “Unsharp Mask” on page 36
You can enhance and sharpen the outlines of the image.
& “Descreening” on page 37
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.
& “Text Enhancement” on page 37
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the background.
& “Auto Area Segmentation” on page 38
You can make letters clear and images smooth when performing black and white scanning for a document that contains images.
35
User's Guide
Advanced Scanning
& “Dropout” on page 38
You can remove the color specied from the scanned image, and then save it in grayscale or black and white. For example, you can erase marks or notes you wrote in the margins with color pen when scanning.
& “Color Enhance” on page 38
You can enhance the color example, you can enhance letters or lines that are in light colors.
& “Brightness” on page 39
You can adjust the brightness for the whole image.
& “Contrast” on page 39
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and the dark areas become darker. On the other hand, if you lower the contrast, the dierences between the bright and dark areas of the image are less
& “Gamma” on page 39
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or too dark, you can adjust the brightness.
&
reshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger. Decrease the threshold, the white color area becomes larger.
& “Skip Blank Pages” on page 40
You can skip blank pages if there are any in the originals.
& “Edge Fill” on page 40
You can remove the shadow created around the scanned image.
“Correct Document Skew” on page 41
&
You can correct the slant of the original.
& “Remove Punch Holes” on page 41
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
” on page 40
specied
for the scanned image, and then save it in grayscale or black and white. For
dened.
Unsharp Mask
You can enhance and sharpen the outlines of the image.
Note: is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
36
User's Guide
Advanced Scanning
Descreening
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.
To check for moiré patterns, display the image at 100 % (1:1). If the displayed image is zoomed out, the image appears rough and may look like it has moiré patterns.
Note:
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
e eect of this feature cannot be checked in the preview window.
is feature soens the sharpness of the scanned image.
Image Option
You can select the eect for the scanned image.
Text Enhancement
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the background.
You can select the level of the
when selecting the Main Settings tab > Image Type > Color or Grayscale.
eect
Note: To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
37
User's Guide
Advanced Scanning
Auto Area Segmentation
You can make letters clear and images smooth when performing black and white scanning for a document that contains images.
You can adjust the quality of the image part of the original from Brightness and Contrast.
Note:
You can only make settings for this feature when selecting the Main Settings tab > Image Type > Black & White.
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
Dropout
You can remove the color specied from the scanned image, and then save it in grayscale or black and white. For example, you can erase marks or notes you wrote in the margins with color pen when scanning.
If you select Customize from the color list in Dropout, you can make settings for the color you want to remove while checking the preview window (for Windows only).
Note:
feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
is
Color Enhance
You can enhance the color
specied
example, you can enhance letters or lines that are in light colors.
for the scanned image, and then save it in grayscale or black and white. For
If you select Customize from the color list in Color Enhance, you can make settings for the color you want to enhance while checking the preview window (for Windows only).
Note: is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
38
User's Guide
Advanced Scanning
Brightness
You can adjust the brightness for the whole image.
Note: is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab.
Contrast
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and the dark areas become darker. On the other hand, if you lower the contrast, the dark areas of the image are less
Note:
feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
is Advanced Settings tab.
dened.
dierences
between the bright and
Gamma
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or too dark, you can adjust the brightness.
Note:
feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
is Advanced Settings tab.
39
User's Guide
Advanced Scanning
Threshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger. Decrease the threshold, the white color area becomes larger.
Note:
feature may not be available depending on the settings on the Main Settings tab > Image Ty pe or the settings on the
is Advanced Settings tab.
Skip Blank Pages
You can skip blank pages if there are any in the originals.
You can select the amount of blank page detection. If you set this to a high level, you can skip any originals with light colors or oset as blank pages.
If the result is not what you expected, select Skip Blank Pages > Settings, and then adjust User Select again Skip Blank Pages > User Dened Level.
Note:
Some pages may be incorrectly skipped as blank pages.
is feature is not available when scanning double-sided originals that are stitched.
Dened
Level.
Edge Fill
You can remove the shadow created around the scanned image.
For double-sided scanning, the settings for the edge ll range are mirror-reversed for the back of the original.
If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge ll ranges for the top, bottom, le, and right.
Note:
e eect of this feature cannot be checked in the preview window.
40
User's Guide
Correct Document Skew
You can correct the slant of the original.
O
slant of the original is not corrected.
e
Paper Skew
Corrects the slant of originals that are fed askew.
Advanced Scanning
Contents Skew
Corrects the slant of the content of the original that was printed at an angle and so on.
Paper and Contents Skew
Corrects the slant of the original that is fed askew as well as the content of the original.
Note:
When using this feature, areas that are fed askew are corrected using white.
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
feature may not be able to correct documents that have been over skewed.
is
❏e
of this feature cannot be checked in the preview window.
eect
Remove Punch Holes
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
You can remove the shadows of round or square punch holes that are within a range of 20 mm (0.79 in.) from the edges of the original.
Note:
is feature is only available when you are scanning white or light colored originals.
Depending on the scanned originals, the shadows of the punch holes may not be removed.
e eect of this feature cannot be checked in the preview window.
41
User's Guide
Advanced Scanning

Editing Scanned Pages Using Epson Scan 2

You can edit pages of scanned images using the features on the Main Settings tab in Epson Scan 2.
Stitch Images
You can stitch the images on the front and rear when scanning both sides of the original. Select the layout for stitching the images.
Note:
feature is available when you have selected Double-Sided in Scanning Side.
is
Rotate
You can rotate the original clockwise and scan it. Select the rotation angle depending on the original you want to scan.
Note:
If you select Auto and scan the original, the image is rotated by detecting the orientation of the text information. However, this may take some time depending on the image size, and so on.
Auto is only available if the EPSON Scan OCR component (Windows) or EPSON Scan 2 OCR component (Mac OS X) is installed.

Saving as a Searchable PDF

You can save the scanned image as a Searchable PDF. is is a PDF in which searchable text data is embedded.
Note:
Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned
image.
is feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac
OS X) is installed.
1. Place the original.
2.
Start Epson Scan 2.
3. Make settings for each item on the Main Settings tab.
4. Click Preview.
5. Place the ejected original again when using the ADF.
6. Check the preview, and make other settings on the Advanced Settings tab if necessary.
7. Select Searchable PDF from the Image Format list.
8. Select Options from the Image Format list to open the Image Format Options window.
9. Select the Te x t tab on the Image Format Options window.
10. Check that the language of the original is selected in the Text L an g u age list.
42
User's Guide
Advanced Scanning
11. Click OK to close the Image Format Options window.
12. Check the save le name displayed in File Name.
13.
Select the save folder for the scanned image from the Folder list.
14. Click Scan.
e scanned image is saved as a Searchable PDF.
Related Information
& “Scanning Using Epson Scan 2” on page 25 & “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22 & “Text is Not Recognized Correctly when Saving as a Searchable PDF” on page 72
Saving as an
You can save the scanned image as a Microso® Oce format le using Document Capture Pro.
You can select the following formats.
Microso® Word (.docx)
Microso® Excel® (.xlsx)
Microso®
Note:
is feature is only available when the EPSON Scan OCR component is installed.
1.
Place the original.
2. Start Document Capture Pro.
3. Click
e
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
PowerPoint® (.pptx)
.
Scan window is displayed.
Oce
Format File (for Windows Only)
43
User's Guide
Advanced Scanning
6. When you have nished checking the image, click one of the destination icons.
e Batch Save, Tran sfe r Set tin gs, or another window opens.
7. Select the
8. Click Options to display the Detailed Settings window.
9. Make settings for each item, and then click OK to close the Detailed Settings window.
10.
Make other settings if necessary, and then click Send or OK.
e scanned image is saved as an Oce format le.
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 28 &
“Placing Originals into the ADF” on page 19
&
“Placing Originals on the Scanner Glass” on page 22
Oce
format
you want to save as from the File Type list.
le

Various Types of Saving and Transferring

Sorting and Saving Scanned Images into a Separate Folder (for Windows Only)

You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.
44
User's Guide
Advanced Scanning
To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals.
1. Place the originals including indicators, such as blank pages, between the pages where you want to separate the scanned images.
2. Start Document Capture Pro.
3. Click
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
When you have
6.
e Batch Save window or the Tran sfe r Settin gs window is displayed.
7. Click File Name & Separation Settings.
8. Select Apply job separation, and then click Separation Settings.
9. Select the separation method and the method for specifying the folder name on the Job Separation Settings window, and then click OK.
10.
Make other settings on the File Name & Separation Settings window, and then click OK.
11. Make other settings on the Batch Save window or the Tra nsf er Se tti ngs window, and then click OK or Send.
Scanned images are saved separately based on the separation method selected.
.
nished
checking the image, select the destination.
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 28 & “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22

Scanning to a Cloud Service

You can upload scanned images to cloud services using Document Capture Pro (Windows) or Document Capture (Mac OS X).
Note:
Create a cloud service account before using this function.
If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website, and then install it before using this feature.
1. Place the original.
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
45
User's Guide
Advanced Scanning
3. Click .
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click the destination icon.
e Tran sfe r Set tin gs window is displayed.
7. Make settings for each item, and then click Send.
e scanned Image is sent to the selected cloud service.
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 28 & “Scanning Using Document Capture (Mac OS X)” on page 32 & “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22

Uploading to an FTP Server

You can upload scanned images to an FTP server using Document Capture Pro (Windows) or Document Capture (Mac OS X).
1. Place the original.
46
User's Guide
Advanced Scanning
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3. Click
e
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click the
e Tran sfe r Set tin gs window is displayed.
7. Make settings for each item, and then click Send.
Note:
Contact your network administrator for the settings of your FTP server.
e
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 28 & “Scanning Using Document Capture (Mac OS X)” on page 32 & “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22
.
Scan window is displayed.
icon.
scanned image is sent to your FTP server.

Attaching Scanned Images to an Email

You can attach scanned images directly to an email using Document Capture Pro (Windows) or Document Capture (Mac OS X).
1. Place the original.
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3. Click
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click the
e Batch Save window is displayed.
7. Make settings for each item, and then click OK.
e
.
icon.
email client on your computer starts automatically, and the scanned image is attached to an email.
47
User's Guide
Advanced Scanning
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 28 & “Scanning Using Document Capture (Mac OS X)” on page 32 & “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22

Printing Scanned Images

You can print scanned images directly from an Epson printer connected to the computer.
Note:
Before using this feature, check the following.
e Epson printer is connected to the same computer to which the scanner is connected.
e printer driver is correctly installed on the computer.
1. Place the original.
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3.
Click
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have
e
7. Make settings for each item, and then click OK.
e
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 28 & “Scanning Using Document Capture (Mac OS X)” on page 32 & “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22
.
nished
Print Settings window opens.
scanned image is printed from the printer.
checking the image, click the
icon.
Scanning Using
You can create a "Job" which is a set of specied scanning settings such as the sorting method, saving format, destination, and so on.
You can set the job in Document Capture Pro (Windows) or Document Capture (Mac OS X).
You can also assign the job to a button on the scanner, and run the job by pressing it. (Only when using a USB connection.)
Specied
Scanning Settings (Job)
48
User's Guide
Advanced Scanning
Note:
Document Capture Pro and Document Capture do not support scanning from the button over a wireless connection.

Setting a Job

1. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
2. Click the
e Job Management window is displayed.
3. On the Job Management window, click Add (Windows) or the + icon (Mac OS X).
Job Settings window opens.
e
4. Make the job settings on the Job Settings window.
Job Name: Enter a name for the job.
Scan tab: Set scanning settings on the tab.
Output tab: Set the output format of the scanned image on the tab.
Destination: Select the destination of the scanned image.
5.
Click OK to close the Job Settings window.
6. Click OK on the Job Management window.
e job is set in the Document Capture Pro or Document Capture.
(Manage Job) icon on the main window.

Assigning a Job to the Scanner Button

You can assign a job to the scanner’s button, and run the job by pressing the button.
1. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
2. Click the
e Job Management window is displayed.
3. Click Event Settings on the Job Management window (Windows), or click the the screen (Mac OS X).
4. Click the job name to select the job you want to assign from the pull-down menu.
5. Click OK on the Job Management window.
e job is assigned to the scanner button.
Related Information
“Buttons” on page 11
&
“Scanning Using a Scanner Button” on page 34
& & “Placing Originals into the ADF” on page 19
(Manage Job) icon on the main window.
icon at the bottom of
49
User's Guide
Advanced Scanning
& “Placing Originals on the Scanner Glass” on page 22

Scanning from Smart Devices Using NFC Tag

You can connect your smart device and the scanner automatically using the Epson DocumentScan application and the NFC (Near Field Communication) function.
is feature is available for smart devices running Android 4.0 or later and that support NFC.
Before using this feature, enable the NFC function on your smart device.
Note:
e location of the NFC antenna varies depending on the smart device. See the documentation provided with your smart
device for more details.
If the scanner does not communicate with the smart device even aer touching it to the tag, try adjusting the position of
the smart device and touch it to the tag again.
If there are obstacles such as metal between the scanner’s NFC tag and the NFC antenna of the smart device, the scanner
may not be able to communicate with the smart device.
If the scanner is already connected to the Wi-Fi network before using this feature, your smart device will be connected to
the scanner using this network. If not, the scanner and your smart device will be connected in AP mode. In AP mode, you can connect up to four devices to the scanner at the same time.
1. Place the original.
2. Make sure that Epson DocumentScan is installed on your smart device.
If not, touch the NFC tag antenna of the smart device to the scanner’s NFC tag. Install Epson DocumentScan on the displayed application page.
3. Touch the NFC antenna of your smart device to the scanner’s NFC tag.
Epson DocumentScan starts, and the scanner and the smart device are connected automatically.
4. Follow the Epson DocumentScan on-screen instructions for information on scanning.
Related Information
“Buttons” on page 11
&
“Placing Originals into the ADF” on page 19
&
“Placing Originals on the Scanner Glass” on page 22
&
50
User's Guide

Network Settings

Network Settings

Network Connection Types

Wi-Fi Connection

Connect the scanner and the computer or smart device to the access point. is is the typical connection method for home or oce networks where computers are connected by Wi-Fi through the access point.
Related Information
& “Connecting to a Computer” on page 52 & “Connecting to a Smart Device” on page 54 & “Making Wi-Fi Settings from the Control Panel” on page 54

AP Mode Connection

Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect the scanner and the smart device directly. In this mode, the scanner acts as an access point and you can connect up to four devices to the scanner without having to use a standard access point. However, devices directly connected to the scanner cannot communicate with each other through the scanner.
51
User's Guide
Network Settings
Note:
AP mode is a connection method designed to replace Ad Hoc mode.
e scanner can be connected by Wi-Fi and AP mode simultaneously. However, if you start a network connection in AP mode when the scanner is connected by Wi-Fi, the Wi-Fi is temporarily disconnected.
Related Information
“Making AP Mode Settings” on page 55
&

Connecting to a Computer

We recommend using the installer to connect the scanner to a computer. You can run the installer using one of the following methods.
Setting up from the website
Access the following website, and then enter the product name.
http://epson.sn
Go to Setup, and then click Download in the download and connect part. Click or double-click the downloaded le to run the installer. Follow the on-screen instructions.
Setting up using the soware disc (only for the models that come with a soware disc and users with computers
with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions until the following screen is displayed and then select the connection method of the scanner to the computer.
52
User's Guide
Wi n d o w s
Select the connection type and then click Next.
Network Settings
Mac OS X
Select the connection type.
Follow the on-screen instructions. e necessary
soware
is installed.
53
User's Guide
Network Settings

Connecting to a Smart Device

You can use the scanner from a smart device when you connect the scanner to the same Wi-Fi network (SSID) as the smart device. To use the scanner from a smart device, set up from Epson DocumentScan.
Note:
If you want to connect a computer and a smart device to the scanner at the same time, we recommend connecting the
computer
You can install Epson DocumentScan from App Store or Google Play.
rst.

Making Wi-Fi Settings from the Control Panel

You can make network settings from the scanner's control panel. Aer connecting the scanner to the network, connect to the scanner from the device that you want to use (computer, smart phone, tablet, and so on.)

Making Wi-Fi Settings by Push Button Setup (WPS)

You can automatically set up a Wi-Fi network by pressing a button on the access point. If the following conditions are met, you can set up by using this method.
e access point is compatible with WPS (Wi-Fi Protected Setup).
current Wi-Fi connection was established by pressing a button on the access point.
e
Note:
If you cannot nd the button or you are setting up using the soware, see the documentation provided with the access point.
1. Hold down the [WPS] button on the access point until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the access point, see the documentation provided with your access point for details.
2. Press the
connection setting starts. e
e
e
button on the scanner’s control panel until the light ashes blue (approximately 3 seconds).
light and light
light is lit blue when connection is complete.
54
alternately.
ash
User's Guide
Network Settings
Note:
Connection fails when the move it closer to the scanner, and then try again.
Related Information
&
“Basic Scanning” on page 25
&
“Advanced Scanning” on page 35
&
“Network Problems” on page 74
light turns on.
releasing the error by pressing the button, restart the access point,
Aer

Making Wi-Fi Settings by PIN Code Setup (WPS)

You can automatically connect to an access point by using a PIN code. You can use this method to set up if an access point is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the access point.
1. Press the in blue (approximately 3 seconds).
2. Use your computer to enter the PIN code (an eight-digit number) on the label stuck to the scanner into the access point within two minutes.
e connection setting starts. e
e
Note:
See the manual provided with your access point for details on entering a PIN code.
Connection fails when the
point, move it closer to the scanner, and then try again.
Related Information
& “Basic Scanning” on page 25 & “Advanced Scanning” on page 35 & “Network Problems” on page 74
button and the button on the scanner’s control panel simultaneously until light ashes
light and light ash alternately.
is lit blue when connection is complete.
light turns on. Aer releasing the error by pressing the button, restart the access

Making AP Mode Settings

is method allows you to connect the scanner directly to devices without an access point. e scanner acts as an access point.
Important:
c
When you connect from a smart device to the scanner using the AP mode connection, the scanner is connected to the same Wi-Fi network (SSID) as the smart device and communication is established between them. Since the smart device is automatically connected to other connectable Wi-Fi networks if the scanner is turned connected to the previous Wi-Fi network again if the scanner is turned on. Connect to the scanner’s SSID in AP mode from the smart device again. If you do not want to connect every time you turn the scanner on or o, we recommend using a Wi-Fi network by connecting the scanner to an access point.
55
o,
it is not
User's Guide
Network Settings
1. Press the button on the scanner’s control panel.
e
2. Connect from the smart device or computer to the scanner using the scanner’s SSID and password.
Note:
You can check the SSID and password on the label stuck to the scanner.
See the documentation provided with your smart device or computer for the operating instructions.
Related Information
& “Basic Scanning” on page 25 & “Advanced Scanning” on page 35 & “Network Problems” on page 74
light is lit blue when AP mode connection is enabled.

Checking the Network Status Using Network Light

You can check the network connection status using the network light on the scanner’s control panel.
Related Information
& “Error Indicators” on page 13

Replacing or Adding New Access Points

If the SSID changes due to the replacement of an access point, or an access point is added and a new network environment is established, re-set the Wi-Fi settings.
Related Information
& “Changing the Connection Method to a Computer” on page 56

Changing the Connection Method to a Computer

Using the installer and re-set up in a
Setting up from the website
Access the following website, and then enter the product name.
http://epson.sn
Go to Setup, and then click Download in the download and connect part. Click or double-click the downloaded le to run the installer. Follow the on-screen instructions.
Setting up using the
with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
soware
dierent
disc (only for the models that come with a
connection method.
56
soware
disc and users with computers
User's Guide
Network Settings
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Wi n d o w s
Select Change or re-set the connection method on the Select Soware Installation screen, and then click Next.
Mac OS X
Select how you want to connect the scanner to your computer.

Disabling the Network Setting from the Control Panel

You can disable the network settings.
57
User's Guide
Network Settings
1. Press the button for more than 3 seconds to disable a Wi-Fi and AP mode connection.
e
Note:
Press the
light and light turn o when these are disabled.
button to re-connect Wi-Fi and AP mode.

Restoring the Network Settings from the Control Panel

You can restore all network settings to their defaults.
1. Turn the scanner o.
2. While holding down the
e
light and light ash alternately and then turn o when restoration is complete.
button, press the button until light and light turn on simultaneously.
58
User's Guide

Maintenance

Maintenance

Cleaning Outside the Scanner

Wipe o any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.
Important:
c
Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
Do not let water get inside the product.
Never open the scanner case.
1. Press the P button to turn o the scanner.
2. Unplug the power code from the scanner.
3.
Clean the outer case with a cloth dampened with mild detergent and water.
could cause a malfunction to occur.
is

Cleaning the ADF

Aer using the scanner for a while, paper and room dust in the paper path may cause paper feed or scanned image quality problems. In such cases, or when a message asking you to perform cleaning is displayed on your computer, clean the ADF.
Important:
c
Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
Never open the scanner case.
1. Open the ADF cover.
59
User's Guide
Maintenance
2. Use a so, dry cloth to wipe o paper and room dusts on the roller.
3. Close the ADF cover.
4.
Open the ADF.
60
User's Guide
5. Remove the document mat.
Maintenance
6. Use a
dry, clean cloth to clean the clear parts on the reverse side of the document mat.
so,
Important:
c
Do not wipe the clear part with too much force. Otherwise, the clear part may be damaged.
7. Attach the document mat.
61
User's Guide
Maintenance
8. Close the ADF.

Cleaning the Scanner Glass

When the scanned images are smeared or scued, clean the scanner glass.
Important:
c
Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
Never open the scanner case.
1. Open the ADF.
2. Use a
dry, clean cloth to clean the surface of the scanner glass.
so,
62
User's Guide
Maintenance
Important:
c
Do not place too much force on the glass surface.
Do not use a brush or a hard stu. Any scratches on the glass may aect the scan quality.
If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner on a so cloth to remove it. Wipe o all remaining liquid.
3. Close the ADF.

Energy Saving

You can save energy by using the sleep mode or auto power o mode when no operations are performed by the scanner. You can set the time period before the scanner enters sleep mode and turns o automatically. Any increase will aect the product’s energy eciency. Consider the environment before making any changes.
1. Start Epson Scan 2 Utility.
Wind ows 1 0
Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Start screen > Apps > Epson > Epson Scan 2 Utility.
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Mac OS X
Select Go > Applications > EPSON Soware > Epson Scan 2 Utility.
2. Click the Power Save tab.
63
User's Guide
Maintenance
3. Set the Sleep Timer (minutes) or Power O Timer (minutes), and then click Set.

Transporting the Scanner

When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner.
Caution:
!
When carrying the scanner, place your hands at the bottom on both sides of the scanner, and then keep it in a horizontal position. If the scanner is tilted or placed vertically while carrying, the ADF may open. is could cause an injury.
1. Press the P button to turn o the scanner.
2. Unplug the power code from the scanner.
3. Remove the USB cable.
4. Make sure that there is no original inside the scanner.
5. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a sturdy box.

Updating Applications and Firmware

You may be able to clear certain problems and improve or add functions by updating the applications and the rmware. Make sure you use the latest version of the applications and rmware.
64
User's Guide
Maintenance
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
Note:
Windows Server operating systems are not supported.
Wind ows 1 0
Click the start button, and select All apps > Epson
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Updater.
Mac OS X
Select Finder > Go > Applications > Epson Soware > EPSON Soware Updater.
Soware
> EPSON
Soware
Soware
Updater.
> EPSON
Soware
Important:
c
Do not turn o the computer or the scanner while updating.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater. Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
65
User's Guide

Solving Problems

Solving Problems

Scanner Problems

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.
Make sure there are no originals jammed in the scanner.
Make sure the scanner cover is closed.
Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
Make sure Epson Scan 2 is installed correctly.
If the rmware update fails and the scanner enters recovery mode, update the rmware again using a USB
connection.
Turn o the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
& “Error Indicators” on page 13 & “Multiple Originals Are Fed” on page 69

The Scanner Does Not Turn On

Make sure the power cord is securely connected to the scanner and an electrical outlet.
Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

Problems Starting Scanning

Cannot Start Epson Scan 2

Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
Make sure the USB cable is securely connected to the scanner and the computer.
Use the USB cable that came with the scanner.
If you are using the scanner with the Network Interface Unit, make sure the network cable is securely
connected.
Make sure the scanner is turned on.
66
User's Guide
Solving Problems
Wait until the status light stops ashing indicating that the scanner is ready to scan.
Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.

Pressing a Scanner Button Does Not Start the Correct Application

Make sure the scanner is connected to your computer properly.
Make sure Epson Scan 2 and other applications are installed correctly.
Make sure Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed correctly.
Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS X).
When using a wireless connection, you cannot run the job assigned to a scanner button by pressing it because
Document Capture Pro and Document Capture do not support scanning from the button over a wireless connection.
To start scanning by pressing the button, launch Epson Scan 2 on your computer before scanning.
Related Information
& “Scanning Using a Scanner Button” on page 34

Paper Feeding Problems

Removing Jammed Originals from the Scanner

If an original has jammed in the ADF, follow these steps to remove it.
1.
Remove all originals remaining in the input tray.
2. Open the ADF cover and remove the jammed originals.
67
User's Guide
Solving Problems
3. If you cannot remove the originals, raise the ADF. Make sure the ADF cover is open while you raise the ADF.
4. Remove the document mat.
68
User's Guide
Solving Problems
5. Carefully pull out any jammed originals from inside the scanner.
6.
Attach the document mat.
7. Close the ADF, and then close the ADF cover.

Multiple Originals Are Fed

If multiple originals are fed frequently, try the following.
If you load unsupported originals, the scanner may feed multiple originals at a time.
Clean the ADF.
Reduce the number of originals being placed at a time.
Related Information
&
“Cleaning the ADF” on page 59

The Originals Get Dirty

Clean the inside of the scanner.
Related Information
& “Cleaning the ADF” on page 59 & “Cleaning the Scanner Glass” on page 62

Scanning Speed Slows Down when Scanning Continuously

When scanning continuously using the ADF, scanning slows down to prevent the scanner mechanism from overheating and being damaged. However, you can continue scanning.
To regain normal scanning speed, leave the scanner idle for at least 30 minutes. Scanning speed does not recover even if the power is
o.
69
User's Guide
Solving Problems

Scanning Takes a Long Time

When the resolution is high, scanning may take some time.
Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the soware. e TWAIN.log le is saved in the following locations.
Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
Wind ows X P :
C:\Documents and Settings\(user name)\Local Settings\Temp

Scanned Image Problems

Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass

Clean the scanner glass.
Remove any trash or dirt that adheres to the original.
Do not press with too much force on the original or the document cover. If you press with too much force,
blurring, smudges, and spots may occur.
Related Information
& “Cleaning the Scanner Glass” on page 62

Straight Lines Appear when Scanning from ADF

Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
Remove any trash or dirt that adheres to the original.
Related Information
& “Cleaning the ADF” on page 59

The Image Quality is Rough

If the resolution is low, try increasing the resolution and then scanning.
In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan.
70
User's Guide
Solving Problems
Related Information
& “Setting a Resolution at Suits the Scanning Purpose” on page 28 & “Image Adjustment Features” on page 35
Oset
Images on the back of the original may appear in the scanned image.
In Epson Scan 2, select the Advanced Settings tab, and then adjust the Brightness.
is settings on the Advanced Settings tab.
In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
When scanning from the scanner glass, place black paper or a desk pad over the original.
Related Information
& “Brightness” on page 39
You can adjust the brightness for the whole image.
& “Text Enhancement” on page 37
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the background.
Appears in the Background of Images
feature may not be available depending on the settings on the Main Settings tab > Image Type or other

Text is Blurred

In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on
the Advanced Settings tab. When you increase the reshold, black becomes stronger.
If the resolution is low, try increasing the resolution and then scanning.
Related Information
& “Text Enhancement” on page 37
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the background.
& “reshold” on page 40
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger. Decrease the threshold, the white color area becomes larger.
& “Setting a Resolution
Suits the Scanning Purpose” on page 28
at

Moiré Patterns (Web-Like Shadows) Appear

If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
71
User's Guide
Solving Problems
On the Advanced Settings tab in Epson Scan 2, select Descreening.
Change the resolution, and then scan again.
Related Information
& “Descreening” on page 37
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.
& “Setting a Resolution
Suits the Scanning Purpose” on page 28
at

Cannot Scan the Correct Area on the Scanner Glass

Make sure the original is placed correctly against the alignment marks.
If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.

The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original

In Epson Scan 2, select the Main Settings tab, and then select Document Size > Settings. On the Document
Size Settings window, adjust Crop Margins for Size "Auto".
Depending on the original, the area of the original may not be detected correctly when using the Auto Detect
feature. Select the appropriate size of the original from the Document Size list.
Note: If the size of the original you want to scan is not on the list, select Customize, and then create the size manually.

Text is Not Recognized Correctly when Saving as a Searchable PDF

On the Image Format Options window in Epson Scan 2, check that Text Langu ag e is set correctly on the Te xt
tab.
Check that the original is placed straight.
72
User's Guide
Solving Problems
Use an original with clear text. Text recognition may decline for the following types of originals.
Originals that have been copied a number of times
Originals received by fax (at low resolutions)
Originals on which the letter spacing or line spacing is too small
Originals with ruled lines or underlining over the text
Originals with hand-written text
Originals with creases or wrinkles
In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the
the Advanced Settings tab. When you increase the reshold, the black color area becomes larger.
In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
Related Information
& “Saving as a Searchable PDF” on page 42 & “Text Enhancement” on page 37
You can make blurred letters in the original clear and sharp. You can also reduce the background.
&“reshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger. Decrease the threshold, the white color area becomes larger.
” on page 40
oset
reshold
or unevenness of the
on

Binding Margins of a Booklet are Distorted or Blurred

When scanning a booklet on the scanner glass, characters may appear distorted or blurred on the binding margin. If this problem occurs, text is not recognized correctly when you save the scanned image as a Searchable PDF.
To decrease distortion or blurring on the binding margin, gently press down the document cover and hold it down while scanning to atten the booklet. Make sure you do not move the booklet while scanning.
Important:
c
Do not press the document cover with too much force. Otherwise, the booklet or the scanner may be damaged.

Cannot Solve Problems in the Scanned Image

If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
1. Start Epson Scan 2 Utility.
Wind ows 1 0
Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
73
User's Guide
Solving Problems
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Mac OS X
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.

Network Problems

When You Cannot Make Network Settings

Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; access point, computer or smart device, and then scanner. Move the scanner and computer or smart device closer to the access point to help with radio wave communication, and then try to make network settings again.
Cannot Connect from Devices Even Though Network Settings are No Problems
If you cannot connect from the computer or smart device to the scanner even though network settings of the scanner are no problem, see the following.
When you are using multiple access points at the same time, you may not be able to use the scanner from the
computer or smart device depending on the settings of the access points. Connect the computer or smart device to the same access point as the scanner.
74
User's Guide
Solving Problems
You may not be able to connect to the access point when the access point has multiple SSIDs and devices are
connected to as the scanner.
dierent
SSIDs on the same access point. Connect the computer or smart device to the same SSID
An access point that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If
you connect the computer or smart device to a 5 GHz SSID, you cannot connect to the scanner because the scanner only supports communication over 2.4 GHz. Connect the computer or smart device to the same SSID as the scanner.
Most access points have a privacy separator feature that blocks communication between connected devices. If
you cannot communicate between the scanner and the computer or smart device even if they are connected to the same network, disable the privacy separator on the access point. See the manual provided with the access point for details.
75
User's Guide
Solving Problems
Related Information
& “Checking the SSID Connected to the Scanner” on page 76 & “Checking the SSID for the Computer” on page 76
Checking the SSID Connected to the Scanner
You can check the connected SSID on Web Cong.
And you can check the SSID and password of scanner itself on the label stuck to the scanner. ese are used when you connect the scanner in AP mode connection.
Checking the SSID for the Computer
Windows
Select Control Panel > Network and Internet > Network and Sharing Center.
Mac OS X
Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark.

The Scanner Suddenly Cannot Scan over a Network Connection

When you have changed your access point or provider, try making network settings for the scanner again.
Connect the computer or smart device to the same SSID as the scanner.
76
User's Guide
Solving Problems
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; access point, computer or smart device, and then scanner. Move the scanner and computer or smart device closer to the access point to help with radio wave communication, and then try to make network settings again.
Try accessing any website from your computer to make sure that your computer’s network settings are correct. If
you cannot access any websites, there is a problem on the computer. See the manual provided with your computer for more details.
Check if the network setting is correct on Epson Scan 2 Utility.
When scanning from the scanner button, make sure you start Epson Scan 2 on your computer before pressing
the scanner button.
Related Information
& “Checking the SSID Connected to the Scanner” on page 76 & “Checking the SSID for the Computer” on page 76 & “Cannot Connect from Devices Even ough Network Settings are No Problems” on page 74

The Scanner Suddenly Cannot Scan Using a USB Connection

Disconnect the USB cable from the computer. Right-click on the scanner icon displayed on the computer, and
then select Remove Device. Connect the USB cable to the computer and try a test scan. If scanning is possible, the setup is complete.
Re-set the USB connection following the steps in [Changing the Connection Method to a Computer] in this
manual.
If a computer is connected to the scanner by USB while another computer is also connected to the scanner over
a wireless connection and Epson Scan 2 is running on this computer, scanned images are saved to the wirelessly connected scanner when you press the scanner button. Scan from the computer instead of using the scanner button or close Epson Scan 2 on the wirelessly connected computer.
Related Information
& “Changing the Connection Method to a Computer” on page 56

Uninstalling and Installing Applications

Uninstalling Your Applications

You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system. Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
Uninstalling Your Applications for Windows
1.
Quit all running applications.
2. Disconnect the scanner from your computer.
77
User's Guide
Solving Problems
3. Open the Control Panel:
Wind ows 1 0
Right-click the start button or press and hold it, and then select Control Panel.
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows
Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
6. Uninstall the applications:
Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows
Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Note: A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my computer now is selected, and then click Finish.
Uninstalling Your Applications for Mac OS X
Note:
Make sure you installed EPSON Soware Updater.
1. Download the Uninstaller using EPSON
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.
2.
Disconnect the scanner from your computer.
3.
To uninstall the scanner driver, select System Preferences from the Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4. Quit all running applications.
Soware
Updater.
menu > Printers & Scanners (or
78
User's Guide
Solving Problems
5. Select Finder > Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
Important:
c
e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner drivers again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Finder > Go > Applications > Epson uninstall, and then drag it to the trash icon.

Installing Your Applications

Soware
, select the application you want to
Follow the steps below to install the necessary applications.
Note:
Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
When reinstalling applications, you need to uninstall them rst.
1. Quit all running applications.
2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3. Install the application by following the instructions on the Website below.
http://epson.sn
Note:
For Windows, you can also use the soware disc that came with the scanner.
79
User's Guide
Technical Specications
Technical Specications
General Scanner
Note:
Specications are subject to change without notice.
Scanner type Flatbed color scanner with ADF
Photoelectric device CIS
Light source RGB LED
Scanning resolution ADF : 600 dpi (main scan), 600 dpi (sub scan)
Output resolution ADF: 50 to 600 dpi (127 to 393.7 mm (5.0 to 15.5 in.) in length), 50 to 300 dpi
Document Size ADF double sided
Specications
Scanner glass : 1,200 dpi (main scan), 2,400 dpi (sub scan)
(393.7 to 3,048 mm (15.5 to 120.0 in.) in length)
Scanner glass: 50 to 1,200 dpi (in 1 dpi increments)
Max 215.9×297 mm (8.5×11.7 inches)
Min 89×170 mm (3.5×6.7 inches)
ADF single sided
Max 215.9×393.7 mm (8.5×15.5 inches)
Min 89×127 mm (3.5×5.0 inches)
ADF single sided long paper mode (300 dpi)
Max 215.9×3,048 mm (8.5×120.0 inches)
Min 89×393.7 mm (3.5×15.5 inches)
Scanner glass
Max 215.9×297 mm (8.5×11.7 inches)
Paper input Face-up loading
Paper output Face-down ejection
Paper capacity 50 sheets of paper at 80 g/m
Color Depth Color
30 bits per pixel internal (10 bits per pixel per color internal)
24 bits per pixel external (8 bits per pixel per color external)
Grayscale
10 bits per pixel internal
8 bits per pixel external
Black and white
10 bits per pixel internal
1 bits per pixel external
80
User's Guide
Technical Specications
Interface
* Simultaneous use (simultaneous access) of a USB and a network connection is not allowed.
*
SuperSpeed USB
IEEE802.11b/g/n
Ethernet 1000BASE-T/100BASE-TX/10BASE-T (option)
NFC Simple Tag (No interface with the scanner controller)
Wi-Fi Specications
Standards IEEE802.11b/g/n
Frequency Range 2.4 GHz
Maximum radio-frequency power transmitted 19.8 dBm (EIRP)
Coordination Modes
Wireless Securities
*1 Not supported for IEEE 802.11n.
Infrastructure mode, Ad hoc mode
WEP (64/128bit), WPA2-PSK (AES)
*1
, AP mode
*2*4
*2*3
*2 Not supported for IEEE 802.11b.
*3 AP mode connection and Wi-Fi connection can be used at the same time.
*4 Complies with WPA2 standards with support for WPA/WPA2 Personal.

Security Protocol

SSL/TLS HTTPS (Server/Client), SMTPS (Client), Root certicate (Client), Root
certicate certicate (Server), CSR generation (Server), Self-signed certicate (Server), EC key CSR/self-signed certicate generation (Server), Certicates/Secret
MIB accessing Authentication/Encyription SNMPv3
updating (Client), CA-signed
key imports (Server)
certicate
(Server), CA
Dimensional Specications
Dimensions * Width: 450 mm (17.7 inches)
Depth: 318 mm (12.5 inches)
Height: 121 mm (4.8 inches)
Weight Approx. 4.1 kg (9.0 lb)
* Without protruding parts.
81
User's Guide
Technical Specications
Electrical Specications
Model AC 100 to 240V Model AC 220 to 240V Model
Rated Frequency Range
Rated Current 0.3 to 0.2A 0.2 A
Power Consumption USB Connection
50 to 60 Hz 50 to 60 Hz
Operating: Approx. 11 W
Ready mode: Approx. 5.8 W
Sleep mode : Approx. 0.8 W
Power o: Approx. 0.15 W
Wi-Fi Connection
Operating: Approx. 12 W
Ready mode: Approx. 6.4 W
Sleep mode : Approx. 1.4 W
Power o: Approx. 0.15 W
Note:
Check the label on the scanner for its voltage.
USB Connection
Operating: Approx. 11 W
Ready mode: Approx. 6.2 W
Sleep mode : Approx. 0.9 W
Power o: Approx. 0.25 W
Wi-Fi Connection
Operating: Approx. 12 W
Ready mode: Approx. 6.8 W
Sleep mode : Approx. 1.5 W
Power o: Approx. 0.25 W
Environmental Specications
Temperature When operating 10 to 35 °C (50 to 95 °F)
When stored –20 to 60 °C (–4 to 140 °F)
Humidity When operating 20 to 80% (without condensation)
When stored 20 to 80% (without condensation)
Operation Sound Sound power level 6.77 B (ADF)
4.65 B (Scanner glass)
Sound pressure level 55 dB (ADF)
35 dB (Scanner glass)
Operating conditions Ordinary oce or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty conditions.
82
User's Guide
Technical Specications

System Requirements

Windows Windows 10 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit)
Windows 8 (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit)
Windows Vista (32-bit, 64-bit)
Windows XP Professional x64 Edition Service Pack 2
Windows XP (32-bit) Service Pack 3
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008 (32-bit, 64-bit)
Windows Server 2003 R2 (32-bit, 64-bit)
Windows Server 2003 (32-bit, 64-bit) Service Pack 2
Mac OS X
*1 Fast User Switching on Mac OS X or later is not supported.
*2 The UNIX File System (UFS) for Mac OS X is not supported.
*1 *2
Mac OS X v10.11.x
Mac OS X v10.10.x
Mac OS X v10.9.x
Mac OS X v10.8.x
Mac OS X v10.7.x
Mac OS X v10.6.8
83
User's Guide

Standards and Approvals

Standards and Approvals

Standards and Approvals for U.S. Model

Safety UL60950-1
CAN/CSA-C22.2 No. 60950-1
EMC FCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR22 Class B
is equipment contains the following wireless module.
Manufacturer: Askey Computer Corporation
Type: WLU6320-D69 (RoHS)
is product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modication of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

Standards and Approvals for European Model

For European users
Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with Directive 2014/53/EU. e full text of the EU declaration of conformity is available at the following website.
http://:www.epson.eu/conformity
J411A
For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg, Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non­recommended modication of the products.

Standards and Approvals for Australian Model

Safety AS/NZS 60950.1
84
User's Guide
Standards and Approvals
EMC AS/NZS CISPR22 Class B
Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268:
J411A
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non­recommended
modication
of the product.
85
User's Guide

Where to Get Help

Where to Get Help

Technical Support Web Site

If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services for assistance.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
Product serial number
(e serial number label is usually on the back of the product.)
Product model
Product soware version
(Click About, Versi on In fo, or a similar button in the product soware.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own backup data or take notes.
soware
applications you normally use with your product

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.
86
User's Guide
Where to Get Help

Help for Users in Taiwan

Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals, we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e site provides a download area for drivers, Epson contact points, new product information and technical support (e­mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare, the faster we can help solve the problem. computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
information includes your Epson product manuals, type of
is
87
User's Guide
Where to Get Help

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problem troubleshooting
Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:
Epson Hotline
Phone(Ho Chi Minh City): 84-8-823-9239
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
88
User's Guide
Where to Get Help
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam

Help for Users in Indonesia

Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
Information on product specications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: 62-21-572-4350
Fax: 62-21-572-4357
Our Hotline team can help you with the following over the phone or fax:
Sales enquiries and product information
Technica l s upport
Epson Service Center
Province Company Name Address Phone
E-mail
DKI JAKARTA ESS Jakarta MG.
DUA
NORTH SUMATERA
WEST JAWA ESC Bandung JL. CIHAMPELAS NO. 48A-BANDUNG JABAR
ESC Medan Kompleks Graha Niaga, Jl. Bambu II No. A-4,
RUKO MANGGA DUA MALL NO. 48 JL. ARTERI MANGGA DUA - JAKARTA UTARA­DKI
Medan- 20114
40116
(+6221)62301104
jkt-technical1@epson­indonesia.co.id
(+6261)42066090/42066091
mdn-technical@epson­indonesia.co.id
(+6222)4207033
bdg-technical@epson­indonesia.co.id
DI YOGYAKARTA
EAST JAWA ESC Surabaya HITECH MALL LT.2 BLOK A NO. 24 JL.
SOUTH SULAWESI
ESC Yogyakarta YAP Square, Blok A No.6 Jl. C Simanjutak
YOGYAKARTA - DIY
KUSUMA BANGSA NO. 116 -118 ­SURABAYA JATIM
ESC Makassar JL. GUNUNG BAWAKARAENG NO. 68E -
MAKASSAR SULSEL
89
(+62274)581065
ygy-technical@epson­indonesia.co.id
(+6231)5355035
sby-technical@epson­indonesia.co.id
(+62411)328212
mksr-technical@epson­indonesia.co.id
User's Guide
Where to Get Help
Province Company Name Address Phone
E-mail
WEST KALIMANTAN
PEKANBARU ESC PEKANBARU JL. TUANKU TAMBUSAI NO. 353 -
DKI JAKARTA ESS JAKARTA KEIAI WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV.
EAST JAWA ESS SURABAYA JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI,
BANTEN ESS SERPONG Ruko mall WTC MATAHARI no. 953
CENTRAL JAWA
ESC Pontianak JL. NUSA INDAH I NO. 40A PONTIANAK
KALBAR 78117
PEKANBARU RIAU
3 JAKPUS DKI JAKARTA
SURABAYA - JATIM
SERPONG - Banten
ESS SEMARANG Komplek Ruko Metro Plaza Blok C20 , Jl. MT
Haryono No 970 Semarang - Jawa tengah
(+62561)735507
pontianak-technical@epson­indonesia.co.id
(+62761)21420
pkb-technical@epson­indonesia.co.id
(+6221)5724335
ess.support@epson­indonesia.co.id
(+6231)5014949
esssby.support@epson­indonesia.co.id
(+6221)53167051
esstag.support@epson­indonesia.co.id
(+6224)8313807
esssmg.support@epson­indonesia.co.id
EAST KALIMANTAN
SOUTH SUMATERA
EAST JAVA ESC JEMBER Jl. Panglima Besar Sudirman No.1 D JEMBER
NORTH SULAWESI
ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kel.
Sempaja Selatan Kec. Samarinda Utara Samarinda- Kalimantan Timur (samping kantor pos)
ESC PALEMBANG Jl. H.M. Rasyid Nawawi no.249, kelurahan 9
ilir Palembang - Sumsel
- JAWA TIMUR (Depan Balai Penelitian dan Pengolahan Kakao)
ESC MANADO Tekno @Megamall, Megamall LG TK-21 Jl.
Piere Tendean Kawasan Megamas Boulevard Manado 95111
For other cities not listed here, call the Hot Line: 08071137766.

Help for Users in Hong Kong

(+62541)7272904
escsmd.support@epson­indonesia.co.id
(+62711)311330
escplg.support@epson­indonesia.co.id
(+62331) 486468,488373
jmr-admin@epson-indonesia.co.id
jmr-technical@epson­indonesia.co.id
(+62431)7210033
MND-ADMIN@EPSON­INDONESIA.CO.ID
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong Limited.
90
User's Guide
Where to Get Help
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383

Help for Users in Malaysia

Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
Information on product specications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088

Help for Users in India

Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product
specications,
drivers for download, and products enquiry are available.
91
User's Guide
Where to Get Help
Helpline
Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)

Help for Users in the Philippines

To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1800-1069-37766
Toll Free: (Digital) 1800-3-0037766
Metro Manila: (+632)441-9030
Web Si t e: http://customercare.epson.com.ph
E-mail: customercare@epc.epson.som.ph
Our Customer Care team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2665
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