No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein.
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
e
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or trademarks
®
, Mac OS®, and OS X® are trademarks of Apple Inc., registered in the U.S. and other countries.
®
, Adobe Reader®, and Acrobat® are registered trademarks of Adobe Systems Incorporated.
®
is a registered trademark of Intel Corporation.
®
Soware
is based in part on the work of the Independent JPEG Group.
soware
and related documentation, and (ii) the names of Sam
and Silicon Graphics
Leer
❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
3
User's Guide
Contents
Contents
Copyright
Trademarks
About This Manual
Introduction to the Manuals...................6
Marks and Symbols.........................6
Descriptions Used in this Manual...............6
Operating System References..................7
Important Instructions
Safety Instructions..........................8
Restrictions on Copying......................9
Scanner Basics
Part Names and Functions...................10
Buttons and Lights on the Control Panel.........11
Buttons...............................11
Error Indicators.........................12
Information on Applications..................12
Epson Scan 2...........................12
Document Capture Pro / Document Capture. . . .12
EPSON
Options Information.......................13
Network Interface Unit Codes.............. 13
Soware
Updater..................13
Basic Scanning
Scanning Using Epson Scan 2.................23
Setting a Resolution
Purpose...............................26
Scanning Using Document Capture Pro
(Windows)...............................26
Scanning Using Document Capture (Mac OS X). . . 30
Scanning Using a Scanner Button..............32
Suits the Scanning
at
Advanced Scanning
Creating Scanned Images to Suit Your Needs......33
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original...............................61
Text is Not Recognized Correctly when
Saving as a Searchable PDF.................61
Binding Margins of a Booklet are Distorted
or Blurred.............................62
Cannot Solve Problems in the Scanned Image. . . 62
Uninstalling and Installing Applications.........63
Uninstalling Your Applications..............63
Installing Your Applications................64
Help for Users in Singapore................ 72
Help for Users in ailand................. 72
Help for Users in Vietnam..................72
Help for Users in Indonesia................ 73
Help for Users in Hong Kong...............74
Help for Users in Malaysia................. 75
Help for Users in India....................75
Help for Users in the Philippines.............76
Technical Specications
General Scanner Specications................66
Dimensional Specications...................67
Electrical
Environmental Specications.................67
System Requirements.......................68
Specications
.....................67
Standards and Approvals
Standards and Approvals for U.S. Model.........69
Standards and Approvals for European Model. . . . . 69
Standards and Approvals for Australian Model. . . . 69
Where to Get Help
Technical Support Web Site.................. 70
Contacting Epson Support...................70
Before Contacting Epson..................70
Help for Users in Europe.................. 70
Help for Users in Taiwan.................. 71
Help for Users in Australia.................71
5
User's Guide
About This Manual
About This Manual
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏ Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏ User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
Important:
c
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
& Links to related sections.
Descriptions Used in this Manual
❏ Screenshots for the applications are from Windows 10 or Mac OS X v10.10.x. e content displayed on the
screens varies depending on the model and situation.
❏ Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
6
User's Guide
About This Manual
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server
2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems.
Additionally, "Windows" is used to refer to all versions.
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
Mac OS X
In this manual, "Mac OS X v10.11.x" refers to OS X El Capitan, "Mac OS X v10.10.x" refers to OS X Yosemite, "Mac
OS X v10.9.x" refers to OS X Mavericks, and "Mac OS X v10.8.x" refers to OS X Mountain Lion. Additionally, "Mac
OS X" is used to refer to "Mac OS X v10.11.x", "Mac OS X v10.10.x", "Mac OS X v10.9.x", "Mac OS X v10.8.x", "Mac
OS X v10.7.x", and "Mac OS X v10.6.8".
Wi n d o w s® 10 operating system
®
Wi n d o w s® 8.1 operating system
®
Wi n d o w s® 8 operating system
®
Wi n d o w s® 7 operating system
®
Wi n d o w s Vis ta® operating system
®
Wi n d o w s® XP operating system Service Pack 3
®
Wi n d o w s® XP Professional x64 Edition operating system Service Pack 2
®
Wi n d o w s Ser v e r® 2012 R2 operating system
®
Wi n d o w s Ser v e r® 2012 operating system
®
Wi n d o w s Ser v e r® 2008 R2 operating system
®
Wi n d o w s Ser v e r® 2008 operating system
®
Wi n d o w s Ser v e r® 2003 R2 operating system
®
Wi n d o w s Ser v e r® 2003 operating system Service Pack 2
®
7
User's Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the product.
❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏ Place the product on a at, stable surface that extends beyond the base of the product in all directions. If you
place the product by the wall, leave more than 10 cm between the back of the product and the wall.
❏ Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store
the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks,
vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature
or humidity.
❏ Do not use with wet hands.
❏ Place the product near an electrical outlet where the power cord plug can be easily unplugged.
❏ e power cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects
on top of the cord and do not allow the power cord to be stepped on or run over. Be particularly careful to keep
the cord straight at the end.
❏ Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏ Use only the type of power source indicated on the product’s label, and always supply power directly from a
standard domestic electrical outlet.
❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏ If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏ Never disassemble, modify, or attempt to repair the product, or product option by yourself except as specically
explained in the product’s guides.
❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏ If damage occurs to the plug, replace the cord set or consult a
make sure you replace them with fuses of the correct size and rating.
❏ Unplug the product and the power cord, and refer servicing to qualied service personnel under the following
conditions: e power cord or plug is damaged; liquid has entered the product; the product or the power cord
has been dropped or the case has been damaged; the product or the power cord does not operate normally or
exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating
instructions.)
8
qualied
electrician. If there are fuses in the plug,
User's Guide
Important Instructions
❏ Unplug the product and the power cord before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners.
❏ If you are not going to use the product or options for a long period, be sure to unplug the power cord from the
electrical outlet.
❏ Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏ Do not place heavy objects on the scanner glass and do not press the glass with too much force.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏ Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
ADF coverOpen it when cleaning the ADF or removing jammed paper.
Input trayLoads originals. When scanning is complete, check the center
window for ejected originals.
Edge guidesFeeds originals straight into the scanner. Slide to the edges of the
originals.
StopperPrevents ejected originals from falling o the tray extension.
Output trayHolds originals ejected from the scanner.
Control panelOperates the scanner.
10
User's Guide
Scanner Basics
A
B
Document matBlocks external light while scanning. Remove it when cleaning the
ADF or removing jammed originals.
Scanner glassPlace originals that you cannot feed using the ADF.
Back
A
B
AC inletConnects the power cord.
USB portConnects a USB cable.
Related Information
& “Specications of Originals for Scanning from the ADF” on page 14
& “Cleaning the ADF” on page 48
Buttons and Lights on the Control Panel
Buttons
A
B
C
D
–Ready lightOn : The scanner is ready to be used.
Power buttonTurns the scanner on or o.
Error lightAn error has occurred. See “Error Indicators of Light” for
more details.
Stop buttonCancels scanning.
Flashing : The scanner is scanning, waiting to scan,
processing, or sleeping.
O : The scanner cannot be used because the power is o or
an error has occurred.
E
Start buttonStarts scanning.
11
User's Guide
Related Information
& “Error Indicators” on page 12
Error Indicators
Error of scanner
IndicatorsSituationSolutions
Scanner Basics
Flashing slowly
Flashing fast
Ready light Flashing fast
On
Ready light O
A paper jam occurred.Open the ADF cover, and then remove
A fatal error has occurred.Turn the power o and on again. If the
The scanner has started in recovery
mode because the
failed.
rmware
Related Information
& “Removing Jammed Originals from the Scanner” on page 56
update
jammed originals. Close the cover to
release the error. Load the originals
again.
error continues to occur, contact your
local dealer.
Follow the steps below to try to update the
1. Connect the computer and the scanner with a USB cable. (During recovery
mode, you cannot update the rmware over a network connection.)
2. Visit your local Epson website for further instructions.
rmware
again.
Information on Applications
is section introduces the soware products available for your scanner. e latest soware can be installed at the
Epson Web site.
Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to
start either as a standalone application or by using TWAIN-compliant application soware.
See the Epson Scan 2 help for details on using the application.
Document Capture Pro / Document Capture
is application allows you to rearrange pages or correct rotation for image data, and then save the data, send it by
email, send it to a server, or send it to a cloud service. By registering frequently used scan process settings with a
name such as "job", you can scan by simply selecting “job”.
12
User's Guide
Scanner Basics
Document Capture Pro is for Windows only. For Mac OS X, use Document Capture, and for Windows Server, use
Document Capture Pro Server.
See the Document Capture Pro help for details on using the application.
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.
Options Information
Network Interface Unit Codes
You can scan through a network by using Document Capture Pro (Windows only). By registering frequently used
scan process settings such as save, sort, transfer, and so on, with a name such as "job", you can reduce the workload
and increase eciency by simply selecting “job” on the control panel. See the manual for more details.
Part nameCodesSpecications
Network Interface Unit
*When mounted, you cannot use the scanner or a computer over a USB connection.
*
B12B808451Available for 1000BASE-T/100BASE-TX/10BASE-T, IPv6,
IEEE802.3az
13
User's Guide
Specications of Originals and Placing Originals
Specications of Originals and Placing
Originals
Specications
is section explains the specications and conditions of originals that can be loaded in the ADF.
of Originals for Scanning from the ADF
General Specications for Originals being Scanned
Type of OriginalThicknessSize
Plain paper
Fine paper
Recycled paper
Note:
All originals must be at at the leading edge.
50 to 120 g/mSingle sided scanning
❏ Maximum: 215.9×3,048.0 mm (8.5×120.0 in.)
❏ Minimum: 89×127 mm (3.5×5.0 in.)
Double sided scanning
❏ Maximum: 215.9×297.0 mm (8.5×11.7 in.)
❏ Minimum: 89×170 mm (3.5×6.7 in.)
Specications of Standard Size Originals for Single Sided Scanning
is section provides a list of the standard size originals you can load into the ADF.
The loading capacity varies
depending on the paper type.
Specications of Long Paper (for Single Sided Scanning Only)
section provides the
is
specications
for long paper that you can load into the ADF.
15
User's Guide
Specications of Originals and Placing Originals
SizeThicknessPaper TypeLoading Capacity
Width: 89.0 to 215.9 mm
(3.5 to 8.5 in.)
Length: 393.7 to 3,048.0 mm
(15.5 to 120.0 in.)
Note:
You can scan long paper up to 393.7 mm (15.5 inches) in length at a resolution of 600 dpi or less, and over 393.7 mm (15.5
inches) and up to 3,048.0 mm (120 inches) at a the resolution of 300 dpi or less.
50 to 120 g/mPlain paper
Fine paper
Recycled paper
1 sheet
Related Information
& “Placing Long Paper” on page 18
Types of Originals that Require Attention
e following types of originals may not be successfully scanned using the ADF.
❏ Originals with an uneven surface such as letter head paper
❏ Originals with fold lines
❏ Perforated originals
Types of Originals that Must Not be Scanned
To prevent damage to the originals or the scanner, do not load the following originals in the ADF. For these types
of originals, use the scanner glass.
❏ Photos
❏ Originals with holes
❏ Booklets
❏ Non-paper originals (such as clear les, fabric, and metal foil)
❏ Originals with staples or paper clips
❏ Originals with glue attached
❏ Wrinkled or curled originals
❏ Transparent originals such as OHP
❏ Originals with carbon paper on the back
❏ Originals with wet ink
❏ Originals with sticky notes attached
❏ Originals with labels or tapes not rmly stuck down
❏ Post cards
lm
❏ Envelopes
❏ Business cards
❏ Plastic cards
16
User's Guide
❏ Carbon-less papers
Specications of Originals and Placing Originals
❏
ermal
papers
Placing Originals into the ADF
Placing Standard Size Originals
Note:
Remove any documents from the scanner glass. Make sure there is no dust or dirt on the glass and the clear part shown
below before scanning.
1.Slide the edge guides on the ADF input tray all the way out. When scanning A4 size paper, raise the stopper.
2.Fan the originals.
Hold both ends of the originals and fan them a few times, and then tap the top edges of the paper on a at
surface to align the sheets.
17
User's Guide
Specications of Originals and Placing Originals
3.Place the originals into the ADF input tray facing up and with the top edge facing into the ADF.
Slide the originals into the ADF until they meet resistance.
4.Slide the edge guides to t the edge of the originals making sure there are no gaps between the originals and
the edge guides. Otherwise, the originals may be fed askew.
Related Information
& “Specications of Standard Size Originals for Single Sided Scanning” on page 14
& “Cleaning the ADF” on page 48
& “Cleaning the Scanner Glass” on page 51
Placing Long Paper
Note:
Remove any documents from the scanner glass. Make sure there is no dust or dirt on the glass and the clear part shown
below before scanning.
18
User's Guide
Specications of Originals and Placing Originals
1.Slide the edge guides on the ADF input tray all the way out.
2.Load the original into the input tray straight, facing up and with the top edge facing into the ADF.
Slide the original into the ADF until it meets resistance.
3.
Adjust the edge guides to t the edge of the long paper making sure there is no gap between the paper edge
and the edge guide. Otherwise, the originals may be fed askew or jammed.
Note:
Support the long paper on the input side so that it does not drop out of the ADF, and the output side so that the ejected
paper does not fall from the output tray.
Related Information
& “Specications of Long Paper (for Single Sided Scanning Only)” on page 15
& “Cleaning the ADF” on page 48
& “Cleaning the Scanner Glass” on page 51
19
User's Guide
Specications of Originals and Placing Originals
Placing Originals on the Scanner Glass
Placing an Original
Important:
c
❏ Do not place heavy objects on the scanner glass and do not press the glass with too much force.
❏ Do not open the ADF wider than an angle of 70 degrees. is could damage the hinge.
1.Open the ADF.
2.
Place your original face down on the scanner glass making sure the upper corner of the side you want to scan
is against the corner of the scanner next to the arrow mark.
20
User's Guide
Specications of Originals and Placing Originals
Note:
❏ e maximum size of the original you can scan is 216×297 mm (8.5×11.7 in.).
❏ You can avoid cropping by moving the original about 2.5 mm (0.1 inches) away from the top and side edges
indicated by
and B in the following
A
gure.
3.Close the ADF gently so that your original does not move.
Note:
❏ Always keep the scanner glass clean.
❏ Do not leave originals on the scanner glass for an extended period of time as they may stick.
Placing Thick Originals
Important:
c
❏ Do not place heavy objects on the scanner glass and do not press the glass with too much force.
❏ Do not open the ADF wider than an angle of 70 degrees. is could damage the hinge.
21
User's Guide
Specications of Originals and Placing Originals
1.Open the ADF.
2.Place your thick original face down on the scanner glass making sure the upper corner of the side you want to
scan is against the corner of the scanner next to the arrow mark.
3.Close the ADF gently so that your original does not move.
Note:
If you scan originals over 10 mm (0.4 inch) thick, scan the original by leaving the ADF open and gently pressing down
on your original to atten it.
22
User's Guide
Basic Scanning
Basic Scanning
Scanning Using Epson Scan 2
You can scan the originals using detailed settings that are suitable for text documents.
1.Place the original.
Note:
If you want to scan multiple originals, place them into the ADF.
2.Start Epson Scan 2.
❏ Wind ows 1 0
Click the start button, and then select All apps > EPSON > Epson Scan 2.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2.
❏ Mac OS X
Select Go > Applications > Epson
Soware
> Epson Scan 2.
23
User's Guide
Basic Scanning
3.Make the following settings on the Main Settings tab.
❏ Document Source: Select the source where the original is placed.
❏ Scanning Side: Select the side of the original you want to scan when scanning from ADF.
❏ Document Size: Select the size of the original you placed.
❏ Image Type: Select the color for saving the scanned image.
❏ Resolution: Select the resolution.
4.Make other scan settings if necessary.
❏ You can preview the scanned image by click the Preview button. e preview window opens, and the
previewed image is displayed.
When you performed preview from the ADF, original is ejected from the ADF aer a preview is generated.
Place the ejected original again.
24
User's Guide
Basic Scanning
❏ On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable
for text documents, such as the following.
❏ Unsharp Mask: Select to enhance and sharpen the outlines of the image.
❏ Descreening: Select to remove moiré patterns (web-like shadows) that appear when scanning printed
papers such as a magazine.
❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏ Auto Area Segmentation: Select to make letters clear and images smooth when performing black and
white scanning for a document that contains images.
Note:
Some items may not be available depending on other settings you made.
5.
Set the le saving settings.
❏ Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Aer selecting the save
format, select Options from the list.
❏ File Name: Check the save
name displayed.
le
You can change settings for le name by selecting Settings from the list.
❏ Folder: Select the save folder for the scanned image from the list.
You can select other folder or create a new folder by selecting Select from the list.
25
User's Guide
Basic Scanning
6.Click Scan.
e scanned image is saved to the folder you specied.
Related Information
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
& “Epson Scan 2” on page 12
& “Setting a Resolution at Suits the Scanning Purpose” on page 26
& “Image Adjustment Features” on page 33
& “Editing Scanned Pages Using Epson Scan 2” on page 40
Setting a Resolution That Suits the Scanning Purpose
Advantages and Disadvantages of Increasing the Resolution
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne. e
disadvantage is that the le size becomes large.
❏ File size becomes large
(When you double the resolution, the le size becomes about four times larger.)
❏ Scanning, saving, and reading the image takes a long time
❏ Sending and receiving emails or faxes takes a long time
❏ e image becomes too large to t the display or print on the paper
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
PurposeResolution (Reference)
Displaying on the screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
Printing using a printer
Sending by fax
200 to 300 dpi
200 to 300 dpi
Scanning Using Document Capture Pro (Windows)
application allows you to perform various tasks such as saving the image to your computer, sending it by
is
email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the
26
User's Guide
Basic Scanning
documents into separate les, such as detecting barcodes or characters on the pages. You can also register scanning
settings for a job to simplify scanning operations. See the help for details on Document Capture Pro.
1.Place the original.
2.Start Document Capture Pro.
❏ Wind ows 1 0
Click the start button, and then select All apps > Epson Soware > Document Capture Pro.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Soware > Document CapturePro.
Note:
You may need to select the scanner you want to use from the scanners list.
27
User's Guide
3.Click .
e Scan window is displayed.
Basic Scanning
4.Make the following settings.
❏ Source: Select the source where the original is placed.
❏ Document Size: Select the size of the original you placed.
❏ Image Type: Select the color you want to use to save the scanned image.
❏ Rotation: Select the rotation angle depending on the original you want to scan.
❏ Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏ Correct Document Skew: Select to correct the slant of the original.
❏ Skip Blank Page: Select to skip blank pages if there are any in the originals.
❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.
5.Click Scan.
scanned document is displayed in Document Capture Pro.
e
6.Check the scanned images, and edit them if necessary.
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User's Guide
Basic Scanning
7.When you have nished checking the image, click one of the destination icons.
One of the following windows is displayed depending on the icon you selected; Batch Save, Transfer S ett ing s,
or another window.
Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
❏ On the Batch Save window or the Tra nsf er S etti ngs window, click File Name & Separation Settings, and then
select Apply job separation to sort the documents into separate les by using a variety of detection methods such as
barcodes or text in the scanned images.
8.
Make settings for each item in the window, and then click Send or OK.
9.Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending
on the function you selected.
Related Information
“Placing Originals into the ADF” on page 17
&
“Placing Originals on the Scanner Glass” on page 20
&
“Document Capture Pro / Document Capture” on page 12
&
“Setting a Resolution
&
Suits the Scanning Purpose” on page 26
at
29
User's Guide
Basic Scanning
Scanning Using Document Capture (Mac OS X)
application allows you to perform various tasks such as saving the image to your computer, sending it by
is
email, printing, and uploading to a server or a cloud service. You can register scanning settings for a job to simplify
scanning operations. See the help for details on Document Capture.
Note:
Do not use the Fast User Switching function while using your scanner.
1.Place the original.
2.Start Document Capture.
Select Finder > Go > Applications > Epson Soware > Document Capture.
Note:
You may need to select the scanner you want to use from the scanners list.
30
User's Guide
3.Click .
e Scan Settings window is displayed.
Basic Scanning
4.Make the following settings.
❏ Source: Select the source where the original is placed.
❏ Document Size: Select the size of the original you placed.
❏ Image Type: Select the color you want to use to save the scanned image.
❏ Rotation: Select the rotation angle depending on the original you want to scan.
❏ Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏ Correct Document Skew: Select to correct the slant of the original.
❏ Skip Blank Page: Select to skip blank pages if there are any in the originals.
5.
Click Scan.
e scanned document is displayed in Document Capture.
6.Check the scanned images, and edit them if necessary.
7.When you have nished checking the image, click one of the destination icons.
One of the transfer settings windows is displayed depending on the icon you selected.
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User's Guide
Basic Scanning
Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
8.Make settings for each item in the window, and then click Send or OK.
9.Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending
on the function you selected.
Related Information
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
& “Document Capture Pro / Document Capture” on page 12
& “Setting a Resolution
Suits the Scanning Purpose” on page 26
at
Scanning Using a Scanner Button
You can scan using the button on your scanner.
Note:
❏ Make sure that Epson Scan 2 is installed on your computer and the scanner is connected to your computer correctly.
❏ When Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed on your computer, you can
assign the job to a button on the scanner and run the job by pressing it.
1.Place the original.
]
2.Press the
Note:
When using Document Capture Pro (Windows) or Document Capture (Mac OS X), the product starts the job that was
assigned in the Job Settings window.
Related Information
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
& “Buttons” on page 11
& “Document Capture Pro / Document Capture” on page 12
& “Scanning Using Specied Scanning Settings (Job)” on page 46
button.
32
User's Guide
Advanced Scanning
Advanced Scanning
Creating Scanned Images to Suit Your Needs
Image Adjustment Features
You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2.
Except for a few features, you can check the adjustment results in the preview window.
Note:
Some items may not be available depending on other settings you made.
Related Information
& “Unsharp Mask” on page 34
You can enhance and sharpen the outlines of the image.
& “Descreening” on page 35
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a
magazine.
& “Text Enhancement” on page 35
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
& “Auto Area Segmentation” on page 36
You can make letters clear and images smooth when performing black and white scanning for a document that
contains images.
33
User's Guide
Advanced Scanning
& “Dropout” on page 36
You can remove the color specied from the scanned image, and then save it in grayscale or black and white. For
example, you can erase marks or notes you wrote in the margins with color pen when scanning.
& “Color Enhance” on page 36
You can enhance the color
example, you can enhance letters or lines that are in light colors.
& “Brightness” on page 37
You can adjust the brightness for the whole image.
& “Contrast” on page 37
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter,
and the dark areas become darker. On the other hand, if you lower the contrast, the dierences between the
bright and dark areas of the image are less
& “Gamma” on page 37
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or
too dark, you can adjust the brightness.
& “
reshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
& “Skip Blank Pages” on page 38
You can skip blank pages if there are any in the originals.
& “Edge Fill” on page 38
You can remove the shadow created around the scanned image.
“Correct Document Skew” on page 39
&
You can correct the slant of the original.
& “Remove Punch Holes” on page 39
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
” on page 38
specied
for the scanned image, and then save it in grayscale or black and white. For
dened.
Unsharp Mask
You can enhance and sharpen the outlines of the image.
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
34
User's Guide
Advanced Scanning
Descreening
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.
To check for moiré patterns, display the image at 100 % (1:1). If the displayed image is zoomed out, the image
appears rough and may look like it has moiré patterns.
Note:
❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
❏ is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
❏ e eect of this feature cannot be checked in the preview window.
❏ is feature soens the sharpness of the scanned image.
Image Option
You can select the eect for the scanned image.
Text Enhancement
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
You can select the level of the
when selecting the Main Settings tab > Image Type > Color or Grayscale.
eect
Note:
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
35
User's Guide
Advanced Scanning
Auto Area Segmentation
You can make letters clear and images smooth when performing black and white scanning for a document that
contains images.
You can adjust the quality of the image part of the original from Brightness and Contrast.
Note:
❏ You can only make settings for this feature when selecting the Main Settings tab > Image Type > Black & White.
❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
Dropout
You can remove the color specied from the scanned image, and then save it in grayscale or black and white. For
example, you can erase marks or notes you wrote in the margins with color pen when scanning.
If you select Customize from the color list in Dropout, you can make settings for the color you want to remove
while checking the preview window (for Windows only).
Note:
feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
is
Color Enhance
You can enhance the color
specied
example, you can enhance letters or lines that are in light colors.
for the scanned image, and then save it in grayscale or black and white. For
If you select Customize from the color list in Color Enhance, you can make settings for the color you want to
enhance while checking the preview window (for Windows only).
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
36
User's Guide
Advanced Scanning
Brightness
You can adjust the brightness for the whole image.
Note:
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Contrast
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and
the dark areas become darker. On the other hand, if you lower the contrast, the
dark areas of the image are less
Note:
feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
is
Advanced Settings tab.
dened.
dierences
between the bright and
Gamma
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or
too dark, you can adjust the brightness.
Note:
feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
is
Advanced Settings tab.
37
User's Guide
Advanced Scanning
Threshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
Note:
feature may not be available depending on the settings on the Main Settings tab > Image Type or the settings on the
is
Advanced Settings tab.
Skip Blank Pages
You can skip blank pages if there are any in the originals.
You can select the amount of blank page detection. If you set this to a high level, you can skip any originals with
light colors or oset as blank pages.
If the result is not what you expected, select Skip Blank Pages > Settings, and then adjust User
Select again Skip Blank Pages > User Dened Level.
Note:
❏ Some pages may be incorrectly skipped as blank pages.
❏ is feature is not available when scanning double-sided originals that are stitched.
Dened
Level.
Edge Fill
You can remove the shadow created around the scanned image.
For double-sided scanning, the settings for the edge ll range are mirror-reversed for the back of the original.
If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge ll ranges for the top,
bottom, le, and right.
Note:
e eect of this feature cannot be checked in the preview window.
38
User's Guide
Correct Document Skew
You can correct the slant of the original.
O
slant of the original is not corrected.
e
Paper Skew
Corrects the slant of originals that are fed askew.
Advanced Scanning
Contents Skew
Corrects the slant of the content of the original that was printed at an angle and so on.
Paper and Contents Skew
Corrects the slant of the original that is fed askew as well as the content of the original.
Note:
❏ When using this feature, areas that are fed askew are corrected using white.
❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
❏
feature may not be able to correct documents that have been over skewed.
is
❏e
of this feature cannot be checked in the preview window.
eect
Remove Punch Holes
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
You can remove the shadows of round or square punch holes that are within a range of 20 mm (0.79 in.) from the
edges of the original.
Note:
❏ is feature is only available when you are scanning white or light colored originals.
❏ Depending on the scanned originals, the shadows of the punch holes may not be removed.
❏ e eect of this feature cannot be checked in the preview window.
39
User's Guide
Advanced Scanning
Editing Scanned Pages Using Epson Scan 2
You can edit pages of scanned images using the features on the Main Settings tab in Epson Scan 2.
Stitch Images
You can stitch the images on the front and rear when scanning both sides of the original. Select the layout for
stitching the images.
Note:
feature is available when you have selected Double-Sided in Scanning Side.
is
Rotate
You can rotate the original clockwise and scan it. Select the rotation angle depending on the original you want to
scan.
Note:
If you select Auto and scan the original, the image is rotated by detecting the orientation of the text information. However,
this may take some time depending on the image size, and so on.
Auto is only available if the EPSON Scan OCR component (Windows) or EPSON Scan 2 OCR component (Mac OS X) is
installed.
Saving as a Searchable PDF
You can save the scanned image as a Searchable PDF. is is a PDF in which searchable text data is embedded.
Note:
❏ Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned
image.
❏ is feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac
OS X) is installed.
1.Place the original.
2.
Start Epson Scan 2.
3.Make settings for each item on the Main Settings tab.
4.Click Preview.
5.Place the ejected original again when using the ADF.
6.Check the preview, and make other settings on the Advanced Settings tab if necessary.
7.Select Searchable PDF from the Image Format list.
8.Select Options from the Image Format list to open the Image Format Options window.
9.Select the Te x t tab on the Image Format Options window.
10. Check that the language of the original is selected in the Text L an g u age list.
40
User's Guide
Advanced Scanning
11. Click OK to close the Image Format Options window.
12. Check the save le name displayed in File Name.
13.
Select the save folder for the scanned image from the Folder list.
14. Click Scan.
e scanned image is saved as a Searchable PDF.
Related Information
& “Scanning Using Epson Scan 2” on page 23
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
& “Text is Not Recognized Correctly when Saving as a Searchable PDF” on page 61
Saving as an
You can save the scanned image as a Microso® Oce format le using Document Capture Pro.
You can select the following formats.
❏ Microso® Word (.docx)
❏ Microso® Excel® (.xlsx)
❏
Microso®
Note:
is feature is only available when the EPSON Scan OCR component is installed.
1.
Place the original.
2.Start Document Capture Pro.
3.Click
e
4.Make the scanning settings, and then click Scan.
5.Check the scanned images, and edit them if necessary.
PowerPoint® (.pptx)
.
Scan window is displayed.
Oce
Format File (for Windows Only)
41
User's Guide
Advanced Scanning
6.When you have nished checking the image, click one of the destination icons.
e Batch Save, Tran sfe r Set tin gs, or another window opens.
7.Select the
8.Click Options to display the Detailed Settings window.
9.Make settings for each item, and then click OK to close the Detailed Settings window.
10.
Make other settings if necessary, and then click Send or OK.
e scanned image is saved as an Oce format le.
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 26
&
“Placing Originals into the ADF” on page 17
&
“Placing Originals on the Scanner Glass” on page 20
Oce
format
you want to save as from the File Type list.
le
Various Types of Saving and Transferring
Sorting and Saving Scanned Images into a Separate Folder (for
Windows Only)
You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.
42
User's Guide
Advanced Scanning
To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the
originals or barcodes on the originals.
1.Place the originals including indicators, such as blank pages, between the pages where you want to separate the
scanned images.
2.Start Document Capture Pro.
3.Click
e Scan window is displayed.
4.Make the scanning settings, and then click Scan.
5.Check the scanned images, and edit them if necessary.
When you have
6.
e Batch Save window or the Tran sfe r Settin gs window is displayed.
7.Click File Name & Separation Settings.
8.Select Apply job separation, and then click Separation Settings.
9.Select the separation method and the method for specifying the folder name on the Job Separation Settings
window, and then click OK.
10.
Make other settings on the File Name & Separation Settings window, and then click OK.
11. Make other settings on the Batch Save window or the Tra nsf er Se tti ngs window, and then click OK or Send.
Scanned images are saved separately based on the separation method selected.
.
nished
checking the image, select the destination.
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 26
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
Scanning to a Cloud Service
You can upload scanned images to cloud services using Document Capture Pro (Windows) or Document Capture
(Mac OS X).
Note:
❏ Create a cloud service account before using this function.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website, and then install it before using this feature.
1.Place the original.
2.Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
43
User's Guide
Advanced Scanning
3.Click .
e Scan window is displayed.
4.Make the scanning settings, and then click Scan.
5.Check the scanned images, and edit them if necessary.
6.When you have nished checking the image, click the destination icon.
e Tran sfe r Set tin gs window is displayed.
7.Make settings for each item, and then click Send.
e scanned Image is sent to the selected cloud service.
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 26
& “Scanning Using Document Capture (Mac OS X)” on page 30
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
Uploading to an FTP Server
You can upload scanned images to an FTP server using Document Capture Pro (Windows) or Document Capture
(Mac OS X).
1.Place the original.
44
User's Guide
Advanced Scanning
2.Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3.Click
e
4.Make the scanning settings, and then click Scan.
5.Check the scanned images, and edit them if necessary.
6.When you have nished checking the image, click the
e Tran sfe r Set tin gs window is displayed.
7.Make settings for each item, and then click Send.
Note:
Contact your network administrator for the settings of your FTP server.
e
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 26
& “Scanning Using Document Capture (Mac OS X)” on page 30
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
.
Scan window is displayed.
icon.
scanned image is sent to your FTP server.
Attaching Scanned Images to an Email
You can attach scanned images directly to an email using Document Capture Pro (Windows) or Document
Capture (Mac OS X).
1.Place the original.
2.Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3.Click
e Scan window is displayed.
4.Make the scanning settings, and then click Scan.
5.Check the scanned images, and edit them if necessary.
6.When you have nished checking the image, click the
e Batch Save window is displayed.
7.Make settings for each item, and then click OK.
e
.
icon.
email client on your computer starts automatically, and the scanned image is attached to an email.
45
User's Guide
Advanced Scanning
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 26
& “Scanning Using Document Capture (Mac OS X)” on page 30
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
Printing Scanned Images
You can print scanned images directly from an Epson printer connected to the computer.
Note:
Before using this feature, check the following.
❏ e Epson printer is connected to the same computer to which the scanner is connected.
❏ e printer driver is correctly installed on the computer.
1.Place the original.
2.Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3.
Click
e Scan window is displayed.
4.Make the scanning settings, and then click Scan.
5.Check the scanned images, and edit them if necessary.
6.When you have
e
7.Make settings for each item, and then click OK.
e
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 26
& “Scanning Using Document Capture (Mac OS X)” on page 30
& “Placing Originals into the ADF” on page 17
& “Placing Originals on the Scanner Glass” on page 20
.
nished
Print Settings window opens.
scanned image is printed from the printer.
checking the image, click the
icon.
Scanning Using
You can create a "Job" which is a set of specied scanning settings such as the sorting method, saving format,
destination, and so on.
You can set the job in Document Capture Pro (Windows) or Document Capture (Mac OS X).
You can also assign the job to a button on the scanner, and run the job by pressing it.
Specied
Scanning Settings (Job)
46
User's Guide
Advanced Scanning
Setting a Job
1.Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
2.Click the
e Job Management window is displayed.
3.On the Job Management window, click Add (Windows) or the + icon (Mac OS X).
Job Settings window opens.
e
4.Make the job settings on the Job Settings window.
❏ Job Name: Enter a name for the job.
❏ Scan tab: Set scanning settings on the tab.
❏ Output tab: Set the output format of the scanned image on the tab.
❏ Destination: Select the destination of the scanned image.
5.
Click OK to close the Job Settings window.
6.Click OK on the Job Management window.
e job is set in the Document Capture Pro or Document Capture.
(Manage Job) icon on the main window.
Assigning a Job to the Scanner Button
You can assign a job to the scanner’s button, and run the job by pressing the button.
1.Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
2.Click the
e Job Management window is displayed.
3.Click Event Settings on the Job Management window (Windows), or click the
the screen (Mac OS X).
4.Click the job name to select the job you want to assign from the pull-down menu.
5.Click OK on the Job Management window.
e job is assigned to the scanner button.
Related Information
“Buttons” on page 11
&
“Scanning Using a Scanner Button” on page 32
&
“Placing Originals into the ADF” on page 17
&
“Placing Originals on the Scanner Glass” on page 20
&
(Manage Job) icon on the main window.
icon at the bottom of
47
User's Guide
Maintenance
Maintenance
Cleaning Outside the Scanner
Wipe o any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.
Important:
c
❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏ Do not let water get inside the product.
❏ Never open the scanner case.
1.Press the P button to turn o the scanner.
2.Unplug the power code from the scanner.
3.
Clean the outer case with a cloth dampened with mild detergent and water.
could cause a malfunction to occur.
is
Cleaning the ADF
Aer using the scanner for a while, paper and room dust in the paper path may cause paper feed or scanned image
quality problems. In such cases, or when a message asking you to perform cleaning is displayed on your computer,
clean the ADF.
Important:
c
❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏ Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
❏ Never open the scanner case.
1.Open the ADF cover.
48
User's Guide
Maintenance
2.Use a so, dry cloth to wipe o paper and room dusts on the roller.
3.Close the ADF cover.
4.
Open the ADF.
49
User's Guide
5.Remove the document mat.
Maintenance
6.Use a
dry, clean cloth to clean the clear parts on the reverse side of the document mat.
so,
Important:
c
Do not wipe the clear part with too much force. Otherwise, the clear part may be damaged.
7.Attach the document mat.
50
User's Guide
Maintenance
8.Close the ADF.
Cleaning the Scanner Glass
When the scanned images are smeared or scued, clean the scanner glass.
Important:
c
❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏ Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
❏ Never open the scanner case.
1.Open the ADF.
2.Use a
dry, clean cloth to clean the surface of the scanner glass.
so,
51
User's Guide
Maintenance
Important:
c
❏ Do not place too much force on the glass surface.
❏ Do not use a brush or a hard stu. Any scratches on the glass may aect the scan quality.
❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner on a so cloth to remove it. Wipe o all remaining liquid.
3.Close the ADF.
Energy Saving
You can save energy by using the sleep mode or auto power o mode when no operations are performed by the
scanner. You can set the time period before the scanner enters sleep mode and turns o automatically. Any
increase will aect the product’s energy eciency. Consider the environment before making any changes.
1.Start Epson Scan 2 Utility.
❏ Wind ows 1 0
Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
3.Set the Sleep Timer (minutes) or Power O Timer (minutes), and then click Set.
Transporting the Scanner
When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner.
Caution:
!
When carrying the scanner, place your hands at the bottom on both sides of the scanner, and then keep it in a
horizontal position. If the scanner is tilted or placed vertically while carrying, the ADF may open. is could cause
an injury.
1.Press the P button to turn o the scanner.
2.Unplug the power code from the scanner.
3.Remove the USB cable.
4.Make sure that there is no original inside the scanner.
5.Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a
sturdy box.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
53
User's Guide
Maintenance
1.Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
2.Start EPSON Soware Updater, and update the applications or the rmware.
Note:
Windows Server operating systems are not supported.
❏ Wind ows 1 0
Click the start button, and select All apps > Epson
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Updater.
❏ Mac OS X
Select Finder > Go > Applications > Epson Soware > EPSON Soware Updater.
Soware
> EPSON
Soware
Soware
Updater.
> EPSON
Soware
Important:
c
Do not turn o the computer or the scanner while updating.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
54
User's Guide
Solving Problems
Solving Problems
Scanner Problems
Scanner Lights Indicate an Error
Check the following if the scanner lights indicate an error.
❏ Make sure there are no originals jammed in the scanner.
❏ Make sure the scanner cover is closed.
❏ Make sure the scanner is connected to your computer properly.
❏ Make sure Epson Scan 2 is installed correctly.
❏ If the rmware update fails and the scanner enters recovery mode, update the rmware again using a USB
connection.
❏ Turn o the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
& “Error Indicators” on page 12
& “Multiple Originals Are Fed” on page 58
The Scanner Does Not Turn On
❏ Make sure the power cord is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
Problems Starting Scanning
Cannot Start Epson Scan 2
❏ Make sure the scanner is connected to your computer properly.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ If you are using the scanner with the Network Interface Unit, make sure the network cable is securely
connected.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops ashing indicating that the scanner is ready to scan.
55
User's Guide
Solving Problems
❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Pressing a Scanner Button Does Not Start the Correct Application
❏ Make sure the scanner is connected to your computer properly.
❏ Make sure Epson Scan 2 and other applications are installed correctly.
❏ Make sure Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed correctly.
❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS X).
Related Information
& “Scanning Using a Scanner Button” on page 32
Paper Feeding Problems
Removing Jammed Originals from the Scanner
If an original has jammed in the ADF, follow these steps to remove it.
1.Remove all originals remaining in the input tray.
2.Open the ADF cover and remove the jammed originals.
56
User's Guide
Solving Problems
3.If you cannot remove the originals, raise the ADF. Make sure the ADF cover is open while you raise the ADF.
4.Remove the document mat.
57
User's Guide
Solving Problems
5.Carefully pull out any jammed originals from inside the scanner.
6.
Attach the document mat.
7.Close the ADF, and then close the ADF cover.
Multiple Originals Are Fed
If multiple originals are fed frequently, try the following.
❏ If you load unsupported originals, the scanner may feed multiple originals at a time.
❏ Clean the ADF.
❏ Reduce the number of originals being placed at a time.
Related Information
&
“Cleaning the ADF” on page 48
The Originals Get Dirty
Clean the inside of the scanner.
Related Information
& “Cleaning the ADF” on page 48
& “Cleaning the Scanner Glass” on page 51
Scanning Speed Slows Down when Scanning Continuously
When scanning continuously using the ADF, scanning slows down to prevent the scanner mechanism from
overheating and being damaged. However, you can continue scanning.
To regain normal scanning speed, leave the scanner idle for at least 30 minutes. Scanning speed does not recover
even if the power is
o.
58
User's Guide
Solving Problems
Scanning Takes a Long Time
❏ When the resolution is high, scanning may take some time.
❏ Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
❏ When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the
soware. e TWAIN.log le is saved in the following locations.
❏ Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
❏ Wind ows X P :
C:\Documents and Settings\(user name)\Local Settings\Temp
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from
the Scanner Glass
❏ Clean the scanner glass.
❏ Remove any trash or dirt that adheres to the original.
❏ Do not press with too much force on the original or the document cover. If you press with too much force,
blurring, smudges, and spots may occur.
Related Information
& “Cleaning the Scanner Glass” on page 51
Straight Lines Appear when Scanning from ADF
❏ Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
❏ Remove any trash or dirt that adheres to the original.
Related Information
& “Cleaning the ADF” on page 48
The Image Quality is Rough
❏ If the resolution is low, try increasing the resolution and then scanning.
❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan.
59
User's Guide
Solving Problems
Related Information
& “Setting a Resolution at Suits the Scanning Purpose” on page 26
& “Image Adjustment Features” on page 33
Oset
Images on the back of the original may appear in the scanned image.
❏ In Epson Scan 2, select the Advanced Settings tab, and then adjust the Brightness.
is
settings on the Advanced Settings tab.
❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
❏ When scanning from the scanner glass, place black paper or a desk pad over the original.
Related Information
& “Brightness” on page 37
You can adjust the brightness for the whole image.
& “Text Enhancement” on page 35
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
Appears in the Background of Images
feature may not be available depending on the settings on the Main Settings tab > Image Type or other
Text is Blurred
❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on
the Advanced Settings tab. When you increase the reshold, black becomes stronger.
❏ If the resolution is low, try increasing the resolution and then scanning.
Related Information
& “Text Enhancement” on page 35
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
& “reshold” on page 38
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
& “Setting a Resolution
Suits the Scanning Purpose” on page 26
at
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
60
User's Guide
Solving Problems
❏ On the Advanced Settings tab in Epson Scan 2, select Descreening.
❏ Change the resolution, and then scan again.
Related Information
& “Descreening” on page 35
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a
magazine.
& “Setting a Resolution
Suits the Scanning Purpose” on page 26
at
Cannot Scan the Correct Area on the Scanner Glass
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.
The Edge of the Original is Not Scanned when Automatically
Detecting the Size of the Original
❏ In Epson Scan 2, select the Main Settings tab, and then select Document Size > Settings. On the Document
Size Settings window, adjust Crop Margins for Size "Auto".
❏ Depending on the original, the area of the original may not be detected correctly when using the Auto Detect
feature. Select the appropriate size of the original from the Document Size list.
Note:
If the size of the original you want to scan is not on the list, select Customize, and then create the size manually.
Text is Not Recognized Correctly when Saving as a Searchable PDF
❏ On the Image Format Options window in Epson Scan 2, check that Text Langu ag e is set correctly on the Te xt
tab.
❏ Check that the original is placed straight.
61
User's Guide
Solving Problems
❏ Use an original with clear text. Text recognition may decline for the following types of originals.
❏ Originals that have been copied a number of times
❏ Originals received by fax (at low resolutions)
❏ Originals on which the letter spacing or line spacing is too small
❏ Originals with ruled lines or underlining over the text
❏ Originals with hand-written text
❏ Originals with creases or wrinkles
❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the
the Advanced Settings tab. When you increase the reshold, the black color area becomes larger.
❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
Related Information
& “Saving as a Searchable PDF” on page 40
& “Text Enhancement” on page 35
You can make blurred letters in the original clear and sharp. You can also reduce the
background.
&“reshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
” on page 38
oset
reshold
or unevenness of the
on
Binding Margins of a Booklet are Distorted or Blurred
When scanning a booklet on the scanner glass, characters may appear distorted or blurred on the binding margin.
If this problem occurs, text is not recognized correctly when you save the scanned image as a Searchable PDF.
To decrease distortion or blurring on the binding margin, gently press down the document cover and hold it down
while scanning to atten the booklet. Make sure you do not move the booklet while scanning.
Important:
c
Do not press the document cover with too much force. Otherwise, the booklet or the scanner may be damaged.
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
1.Start Epson Scan 2 Utility.
❏ Wind ows 1 0
Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
62
User's Guide
Solving Problems
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan2 Utility.
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.
Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1.Quit all running applications.
2.Disconnect the scanner from your computer.
3.Open the Control Panel:
❏ Wind ows 1 0
Right-click the start button or press and hold it, and then select Control Panel.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4.Open Uninstall a program (or Add or Remove Programs):
❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows
Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5.Select the application you want to uninstall.
63
User's Guide
Solving Problems
6.Uninstall the applications:
❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows
Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7.Follow the on-screen instructions.
Note:
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my
computer now is selected, and then click Finish.
Uninstalling Your Applications for Mac OS X
Note:
Make sure you installed EPSON Soware Updater.
1.
Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2.Disconnect the scanner from your computer.
To uninstall the scanner driver, select System Preferences from the
3.
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4.Quit all running applications.
5.Select Finder > Go > Applications > Epson
6.Select the application you want to uninstall, and then click Uninstall.
Important:
Soware
> Uninstaller.
menu > Printers & Scanners (or
c
Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and
e
you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner
drivers again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Finder > Go > Applications > Epson Soware, select the application you want to
uninstall, and then drag it to the trash icon.
Installing Your Applications
Follow the steps below to install the necessary applications.
64
User's Guide
Solving Problems
Note:
❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏ When reinstalling applications, you need to uninstall them rst.
1.Quit all running applications.
2.When installing Epson Scan 2, disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3.Install the application by following the instructions on the Website below.
http://epson.sn
Note:
For Windows, you can also use the soware disc that came with the scanner.
65
User's Guide
Technical Specications
Technical Specications
General Scanner
Note:
Specications are subject to change without notice.
Scanner glass: 50 to 1,200 dpi (in 1 dpi increments)
❏ Max 215.9×297 mm (8.5×11.7 inches)
❏ Min 89×170 mm (3.5×6.7 inches)
ADF single sided
❏ Max 215.9×393.7 mm (8.5×15.5 inches)
❏ Min 89×127 mm (3.5×5.0 inches)
ADF single sided long paper mode (300 dpi)
❏ Max 215.9×3,048 mm (8.5×120.0 inches)
❏ Min 89×393.7 mm (3.5×15.5 inches)
Scanner glass
❏ Max 215.9×297 mm (8.5×11.7 inches)
Paper inputFace-up loading
Paper outputFace-down ejection
Paper capacity50 sheets of paper at 80 g/m
Color DepthColor
❏ 30 bits per pixel internal (10 bits per pixel per color internal)
❏ 24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏ 10 bits per pixel internal
❏ 8 bits per pixel external
Black and white
❏ 10 bits per pixel internal
❏ 1 bits per pixel external
66
User's Guide
Technical Specications
Interface
*Simultaneous use (simultaneous access) of a USB and a network connection is not allowed.
*
SuperSpeed USB
Ethernet 1000BASE-T/100BASE-TX/10BASE-T (option)
Dimensional Specications
Dimensions *Width: 450 mm (17.7 inches)
Depth: 318 mm (12.5 inches)
Height: 121 mm (4.8 inches)
WeightApprox. 4.1 kg (9.0 lb)
*Without protruding parts.
Electrical Specications
ModelAC 100 to 240V ModelAC 220 to 240V Model
Rated Frequency
Range
Rated Current0.3 to 0.2A0.2 A
Power ConsumptionUSB Connection
Note:
Check the label on the scanner for its voltage.
50 to 60 Hz50 to 60 Hz
USB Connection
❏ Operating: Approx. 11 W
❏ Ready mode: Approx. 5.8 W
❏ Sleep mode : Approx. 0.8 W
❏ Power o: Approx. 0.15 W
❏ Operating: Approx. 11 W
❏ Ready mode: Approx. 6.2 W
❏ Sleep mode : Approx. 0.9 W
❏ Power o: Approx. 0.25 W
Environmental Specications
TemperatureWhen operating10 to 35 °C (50 to 95 °F)
When stored–20 to 60 °C (–4 to 140 °F)
HumidityWhen operating20 to 80% (without condensation)
When stored20 to 80% (without condensation)
67
User's Guide
Technical Specications
Operation SoundSound power level6.77 B (ADF)
4.65 B (Scanner glass)
Sound pressure level55 dB (ADF)
35 dB (Scanner glass)
Operating conditionsOrdinary oce or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty
conditions.
System Requirements
WindowsWindows 10 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit)
Windows 8 (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit)
Windows Vista (32-bit, 64-bit)
Windows XP Professional x64 Edition Service Pack 2
Windows XP (32-bit) Service Pack 3
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008 (32-bit, 64-bit)
Windows Server 2003 R2 (32-bit, 64-bit)
Windows Server 2003 (32-bit, 64-bit) Service Pack 2
Mac OS X
*1Fast User Switching on Mac OS X or later is not supported.
*2The UNIX File System (UFS) for Mac OS X is not supported.
*1 *2
Mac OS X v10.11.x
Mac OS X v10.10.x
Mac OS X v10.9.x
Mac OS X v10.8.x
Mac OS X v10.7.x
Mac OS X v10.6.8
68
User's Guide
Standards and Approvals
Standards and Approvals
Standards and Approvals for U.S. Model
SafetyUL60950-1
CAN/CSA-C22.2 No. 60950-1
EMCFCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR22 Class B
Standards and Approvals for European Model
e following model is CE marked and in compliance with all the applicable EU Directives. For further details,
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
http://:www.epson.eu/conformity
J411B
Standards and Approvals for Australian Model
SafetyAS/NZS 60950.1
EMCAS/NZS CISPR22 Class B
69
User's Guide
Where to Get Help
Where to Get Help
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(e serial number label is usually on the back of the product.)
❏ Product model
❏ Product soware version
(Click About, Versi on In fo, or a similar button in the product soware.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
soware
applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
70
User's Guide
Where to Get Help
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (email).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem.
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
information includes your Epson product manuals, type of
is
71
User's Guide
Where to Get Help
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem troubleshooting
❏ Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Epson Hotline
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline
Phone(Ho Chi Minh City): 84-8-823-9239
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
72
User's Guide
Where to Get Help
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏ Information on product specications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: 62-21-572-4350
Fax: 62-21-572-4357
Our Hotline team can help you with the following over the phone or fax:
❏ Sales enquiries and product information
❏ Technica l s upport
Epson Service Center
ProvinceCompany NameAddressPhone
E-mail
DKI JAKARTAESS Jakarta MG.
DUA
NORTH
SUMATERA
WEST JAWAESC BandungJL. CIHAMPELAS NO. 48A-BANDUNG JABAR
ESC MedanKompleks Graha Niaga, Jl. Bambu II No. A-4,
RUKO MANGGA DUA MALL NO. 48 JL.
ARTERI MANGGA DUA - JAKARTA UTARADKI
Medan- 20114
40116
(+6221)62301104
jkt-technical1@epsonindonesia.co.id
(+6261)42066090/42066091
mdn-technical@epsonindonesia.co.id
(+6222)4207033
bdg-technical@epsonindonesia.co.id
DI
YOGYAKARTA
EAST JAWAESC SurabayaHITECH MALL LT.2 BLOK A NO. 24 JL.
SOUTH
SULAWESI
ESC YogyakartaYAP Square, Blok A No.6 Jl. C Simanjutak
DKI JAKARTAESS JAKARTA KEIAIWISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV.
EAST JAWAESS SURABAYAJL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI,
BANTENESS SERPONGRuko mall WTC MATAHARI no. 953
CENTRAL
JAWA
ESC PontianakJL. NUSA INDAH I NO. 40A PONTIANAK
KALBAR 78117
PEKANBARU RIAU
3 JAKPUS DKI JAKARTA
SURABAYA - JATIM
SERPONG - Banten
ESS SEMARANGKomplek Ruko Metro Plaza Blok C20 , Jl. MT
Haryono No 970 Semarang - Jawa tengah
(+62561)735507
pontianak-technical@epsonindonesia.co.id
(+62761)21420
pkb-technical@epsonindonesia.co.id
(+6221)5724335
ess.support@epsonindonesia.co.id
(+6231)5014949
esssby.support@epsonindonesia.co.id
(+6221)53167051
esstag.support@epsonindonesia.co.id
(+6224)8313807
esssmg.support@epsonindonesia.co.id
EAST
KALIMANTAN
SOUTH
SUMATERA
EAST JAVAESC JEMBERJl. Panglima Besar Sudirman No.1 D JEMBER
NORTH
SULAWESI
ESC SAMARINDAJl. KH. Wahid Hasyim (M. Yamin) Kel.
Sempaja Selatan Kec. Samarinda Utara
Samarinda- Kalimantan Timur (samping
kantor pos)
ESC PALEMBANGJl. H.M. Rasyid Nawawi no.249, kelurahan 9
ilir Palembang - Sumsel
- JAWA TIMUR (Depan Balai Penelitian dan
Pengolahan Kakao)
ESC MANADOTekno @Megamall, Megamall LG TK-21 Jl.
Piere Tendean Kawasan Megamas
Boulevard Manado 95111
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
(+62541)7272904
escsmd.support@epsonindonesia.co.id
(+62711)311330
escplg.support@epsonindonesia.co.id
(+62331) 486468,488373
jmr-admin@epson-indonesia.co.id
jmr-technical@epsonindonesia.co.id
(+62431)7210033
MND-ADMIN@EPSONINDONESIA.CO.ID
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
74
User's Guide
Where to Get Help
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏ Information on product specications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product
specications,
drivers for download, and products enquiry are available.
75
User's Guide
Where to Get Help
Helpline
❏ Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏ Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1800-1069-37766
Toll Free: (Digital) 1800-3-0037766
Metro Manila: (+632)441-9030
Web Si t e: http://customercare.epson.com.ph
E-mail: customercare@epc.epson.som.ph
Our Customer Care team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2665
76
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