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User's Guide
NPD5155-00 EN
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User's Guide
Copyright
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein.
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
e
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2014 Seiko Epson Corporation. All rights reserved.
contents of this manual and the
e
specications
of this product are subject to change without notice.
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User's Guide
Trademarks
Trademarks
❏ EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏
Microso
❏ Adobe
❏ Apple
❏ Intel
❏ EPSON Scan Soware is based in part on the work of the Independent JPEG Group.
❏ libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam
THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
, Windows®, and Windows Vista® are registered trademarks of
®
, Adobe Reader®, and Acrobat® are registered trademarks of Adobe Systems Incorporated.
®
, ColorSync®, and Macintosh® and Mac OS® are registered trademarks of Apple Inc.
®
is a registered trademark of Intel Corporation.
®
and Silicon Graphics.
Leer
Microso
Corporation.
❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
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User's Guide
Contents
Contents
Copyright
Trademarks
About This Manual
Introduction to the Manuals...................6
Marks and Symbols.........................6
Descriptions Used in this Manual...............6
Operating System References..................7
Important Instructions
Safety Instructions..........................8
Restrictions on Copying......................8
Scanner Basics
Part Names and Functions...................10
Buttons and Lights.........................12
Placing the Scanner in a Standing Position. . . . . . . 13
Placing Originals
Placing Documents or Photos.................15
Placing Large or ick Documents.............17
Placing Originals with the Scanner in a Standing
Position.................................18
Scanning
Scanning Using a Scanner Button..............21
Changing the Default Scanner Button Settings. . .22
Scanning With EPSON Scan..................23
Starting EPSON Scan.....................23
Scanning in Full Auto Mode............... 25
Scanning in Oce Mode..................28
Scanning in Home Mode..................30
Scanning in Professional Mode.............33
Image Adjustment Features................ 35
Scanning Using Easy Photo Scan...............39
Scanning Using Document Capture Pro
(Windows)...............................41
Scanning Using Document Capture (Mac OS X). . . 43
Scanning Special Projects....................46
Using the Scanner as a Copier...............46
Scanning to a PDF File....................47
Scanning to a Cloud Service or Other
Destinations........................... 52
Scanning Stitched Images Using ArcSo
Scan-n-Stitch Deluxe (Windows)............ 54
Maintenance
Cleaning the Scanner.......................56
Transporting the Scanner....................57
Application Information
EPSON Scan.............................59
Starting EPSON Scan.....................59
Accessing EPSON Scan Help............... 59
Easy Photo Scan...........................59
Starting Easy Photo Scan..................59
Accessing Easy Photo Scan Help.............60
Copy Utility..............................60
Starting Copy Utility..................... 60
Accessing Copy Utility Help................60
Epson Event Manager.......................60
Starting Epson Event Manager.............. 61
Accessing Epson Event Manager Help.........61
Document Capture Pro (Windows).............61
Starting Document Capture Pro.............61
Accessing Document Capture Pro Help........61
Document Capture (Mac OS X)...............62
Starting Document Capture................62
Accessing Document Capture Help...........62
ArcSo Scan-n-Stitch Deluxe (Windows). . . . . . . . 62
Starting ArcSo Scan-n-Stitch Deluxe.........62
Accessing ArcSo Scan-n-Stitch Deluxe help. . . . 62
EPSON Soware Updater. . . . . . . . . . . . . . . . . . . . 62
Starting EPSON
Checking and Installing Your Applications. . . . . . . 63
Checking Your Applications for Windows. . . . . . 63
Checking Your Applications for Mac OS X. . . . . 63
Installing the Applications.................64
Uninstalling Your Applications................64
Uninstalling Your Applications for Windows. . . . 64
Uninstalling Your Applications for Mac OS X. . . 65
Updating Applications......................65
Soware
Updater........... 63
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Contents
Solving Problems
Scanner Problems......................... 67
Status Light Is Flashing................ 67
e
Scanner Does Not Turn On.............67
e
Scanning Problems........................ 68
You Cannot Start EPSON Scan..............68
Pressing a Scanner Button Does Not Start the
Correct Application......................68
You C a n no t S can Using t h e
You Have Trouble Adjusting the Scan Area in
umbnail Preview......................69
You Cannot Scan Multiple Images at One Time. . 69
You Cannot Scan in Full Auto Mode..........69
Scanning Takes a Long Time................69
Scanned Image Problems....................69
Edges of Your Original Are Not Scanned. . . .69
e
You See Only a Few Dots in Your Scanned
Image................................70
A Line or Line of Dots Always Appears in
Your Scanned Images.....................70
Straight Lines in Your Image Come Out
Crooked.............................. 70
Your Image Is Blurred.................... 70
Colors Are Patchy or Distorted at the Edges
of Your Image.......................... 71
Your Scanned Image Is Too Dark............ 71
An Image on the Back of Your Original
Appears in Your Scanned Image.............71
Ripple Patterns Appear in Your Scanned Image. . 71
Characters Are Not Recognized Correctly
When Converted into Editable Text (OCR). . . . . 72
Scanned Colors
Colors................................72
Images are Not Rotated Correctly............73
Dier
umbnail
From the Original
Preview. .68
Where to Get Help
Technical Support Web Site.................. 77
Contacting Epson Support...................77
Before Contacting Epson.................. 77
Help for Users in Europe.................. 77
Help for Users in Taiwan.................. 77
Help for Users in Australia.................78
Help for Users in Singapore................79
Help for Users in ailand................. 79
Help for Users in Vietnam..................80
Help for Users in Indonesia................ 80
Help for Users in Hong Kong...............81
Help for Users in Malaysia................. 81
Help for Users in India....................81
Help for Users in the Philippines.............82
Technical Specications
General Scanner
Dimensional Specications...................74
Electrical Specications.....................74
Environmental Specications.................75
Interface Specications......................75
System Requirements.......................75
Specications
................74
Standards and Approvals
Standards and Approvals for U.S. Model.........76
Standards and Approvals for European Models. . . . 76
Standards and Approvals for Australian Model. . . . 76
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User's Guide
About This Manual
About This Manual
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏ Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏ User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
Important:
c
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
&
Related Information
Links to related sections.
Descriptions Used in this Manual
❏ Screenshots for the applications are from Windows 8.1 or Mac OS X v10.9.x. e content displayed on the
screens varies depending on the model and situation.
❏ Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
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About This Manual
Operating System References
Windows
In this manual, terms such as "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", and "Windows XP" refer
to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏ Microso® Windows® 8.1 operating system
❏
Microso®
❏ Microso® Windows® 7 operating system
❏ Microso® Windows Vista® operating system
❏ Microso® Windows® XP operating system
❏ Microso® Windows® XP Professional x64 Edition operating system
Mac OS X
In this manual, "Mac OS X v10.9.x" refers to "OS X Mavericks" and "Mac OS X v10.8.x" refers to "OS X Mountain
Lion". Additionally, "Mac OS X" is used to refer to "Mac OS X v10.9.x", "Mac OS X v10.8.x", "Mac OS X v10.7.x"
and "Mac OS X v10.6.x".
Windows® 8 operating system
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Important Instructions
Important Instructions
Safety Instructions
Read all these instructions, and follow all warnings and instructions marked on the product.
❏ Place the product on a
place the product by the wall, leave more than 10 cm between the back of the product and the wall. e product
will not operate properly if it is tilted at an angle.
❏ Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store
the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks,
vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature
or humidity.
❏ Do not use with wet hands.
❏ e USB cable should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects
on top of the cord and do not allow the cord to be stepped on or run over. Be particularly careful to keep the
cord straight at the end.
❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏ Never disassemble, modify, or attempt to repair the product, or product option by yourself except as specically
explained in the product’s guides.
❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏ Unplug the product and the USB cable, and refer servicing to qualied service personnel under the following
conditions: liquid has entered the product; the product has been dropped or the case has been damaged; the
product does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are
not covered by the operating instructions.)
stable surface that extends beyond the base of the product in all directions. If you
at,
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏ Private marketable securities (stock
tickets, etc.
❏ Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
certicates,
negotiable notes, checks, etc.), monthly passes, concession
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Important Instructions
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Restriction on disassembling and decompiling:
You may not disassemble, decompile or otherwise attempt to derive the source code of any soware included with
this product.
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Scanner Basics
Scanner Basics
Part Names and Functions
A
Document cover Blocks external light while pressing down the document onto the
scanner glass. Remove when scanning a thick document or a large
document.
A
B
C
Document mat Secures documents while scanning.
Scanner glass Place documents here.
Carriage Sensor that scans documents.
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Scanner Basics
A
A
USB port Connects a USB cable.
Scanner stand Used when scanning in a standing position.
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Buttons and Lights
Buttons
Scanner Basics
A
B
C
D
Note:
You can change the default application and actions performed by each scanner button.
PDF button
Send button Starts Easy Photo Scan.
Copy button Starts Copy Utility.
Start button Starts EPSON Scan.
Displays the Scan to PDF window.
Lights
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Scanner Basics
Light Indicator Status Meaning
A
Related Information
& “Scanning Using a Scanner Button” on page 21
& “e Status Light Is Flashing” on page 67
& “Changing the Default Scanner Button Settings” on page 22
Status light On Ready to scan images
Flashing Initializing or scanning
Flashing rapidly Error
O The scanner is o
Placing the Scanner in a Standing Position
You can operate your scanner in a stand position.
1. Stand the scanner upright.
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Scanner Basics
2. Extend the scanner stand from the rear of the scanner until it clicks.
3. Tilt the scanner down until the scanner stand touches the
Related Information
& “Placing Originals with the Scanner in a Standing Position” on page 18
at
surface.
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Placing Originals
Placing Originals
Important:
c
❏ Do not place heavy objects on the scanner glass and do not press the glass with too much force.
❏ Do not open the document cover wider than an angle of 100 degrees.
Placing Documents or Photos
1.
Open the document cover.
could damage the hinge.
is
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Placing Originals
2. Place your document or photo face down on the scanner glass making sure the upper corner of the side you
want to scan is against the corner of the scanner next to the arrow mark.
Note:
❏ If you are scanning multiple photos at once, position each photo at least 20 mm (0.8 inch) apart from the others.
❏ You can avoid cropping by moving the document about 2.5 mm (0.1 inches) away from the top and side edges
indicated by
❏ If you are scanning in Full Auto Mode, or using thumbnail preview in another mode in EPSON Scan, you can avoid
cropping by moving the document about 6.0 mm (0.24 inches) away from the top and side edges indicated by
in the following gure.
B
and B in the following gure.
A
A
and
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Placing Originals
3. Close the document cover gently so that your original does not move.
Note:
❏ Always keep the scanner glass clean.
❏ Do not leave originals on the scanner glass for an extended period of time as they may stick.
Related Information
& “Scanning” on page 21
Placing Large or Thick Documents
When scanning a large or thick document, you can remove the document cover.
1. Hold the document cover near the hinge, and while keeping it in a horizontal position,
o the scanner.
it straight up and
li
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Placing Originals
2. Place your document face down on the scanner glass.
Note:
When scanning, gently press down on your document to atten it.
3. When you have nished scanning, replace the document cover in the reverse order that you removed it, and
press down gently on the hinge part.
Related Information
& “Scanning” on page 21
Placing Originals with the Scanner in a Standing Position
Note:
❏ Do not apply vibrations or shocks to the scanner while scanning.
❏ You cannot place large or thick documents when the scanner is in a standing position.
1. Open the document cover.
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Placing Originals
2. Place your document or photo face down on the scanner glass making sure the upper corner of the side you
want to scan is against the corner of the scanner next to the arrow mark.
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Placing Originals
Note:
❏ e edges of your original may be cropped by about 2.5 mm (0.1 inches) from the side and top edges indicated by
and B in the following
❏ If you are scanning in Full Auto Mode, or using thumbnail preview in another mode in EPSON Scan, the edges of
your original may be cropped by about 6.0 mm (0.24 inches) from the top and side edges indicated by
the following gure.
gure.
and B in
A
A
3. Close the document cover gently so that your original does not move. Hold the document cover gently while
scanning so that the document cover does not open.
Related Information
& “Scanning” on page 21
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Scanning
Scanning
Scanning Using a Scanner Button
You can scan using the button on your scanner. is automatically starts a default scanning program, but you can
reassign the buttons to dierent programs.
Note:
Make sure you installed Epson Event Manager, Copy Utility, Easy Photo Scan, and EPSON Scan, and have connected the
scanner to your computer.
1. Place your original.
2. Press one of the following buttons on your scanner.
e specied scan application starts.
❏ e
❏ e
❏e
❏ e
Related Information
& “Scanning to a PDF File” on page 47
& “Scanning to a Cloud Service or Other Destinations” on page 52
& “Using the Scanner as a Copier” on page 46
& “Scanning With EPSON Scan” on page 23
button A opens the Scan to PDF window. You can scan originals to PDF les. You can also scan
multiple originals to a PDF
button B starts Easy Photo Scan. You can send images by email or upload them to a cloud service
and so on.
button C starts Copy Utility. You can scan your original and print it on a printer connected to your
computer.
button D starts EPSON Scan. You can scan by selecting the scan mode, settings, and the scanned
le destination on your computer. If the button is pressed while EPSON Scan is running, scanning
automatically starts.
le.
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Scanning
& “Placing Originals” on page 15
& “Application Information” on page 59
Changing the Default Scanner Button Settings
Using Epson Event Manager, you can view or change the default application and actions performed by each
scanner button.
1. Start Epson Event Manager.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson Soware > Event Manager.
❏ Mac OS X
Select Finder > Go > Applications > Epson Soware > Event Manager.
e Button Settings tab in Epson Event Manager is displayed.
2.
Select an action from the drop-down list next to the button name.
3. Click Close to close the Epson Event Manager window.
Note:
Do one of the following if you need help using Epson Event Manager.
❏ For Windows: Click ? in the upper right corner of the window.
❏ For Mac OS X: Click the help menu on the menu bar, and then select Epson Event Manager Help.
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Scanning
Scanning With EPSON Scan
EPSON Scan allows you to control all aspects of scanning. You can use this as a standalone scanning application or
use it with another TWAIN-compliant scanning application. is section explains basic scanning procedures using
EPSON Scan. See the help for details on EPSON Scan.
Starting EPSON Scan
Do one of the following to start EPSON Scan.
❏ Starting from the scanner
Press the
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > EPSON > EPSON Scan > EPSON Scan.
❏ Mac OS X
Select Finder > Go > Applications > Epson Soware > EPSON Scan.
e EPSON Scan window automatically opens.
Note:
❏ EPSON Scan does not support the Mac OS X fast user switching feature. Turn o fast user switching.
❏ You may need to select the scanner you want to use from the scanners list.
Related Information
& “Scanning Using a Scanner Button” on page 21
& “Application Information” on page 59
button on your scanner.
Available EPSON Scan Mode
EPSON Scan provides several scanning modes to choose from.
❏ Full Auto Mode lets you scan quickly and easily, without selecting any settings or previewing your image.
document type is automatically detected and scan settings are optimized by EPSON Scan. is mode is useful
when you need to scan your originals at 100% size and you do not need to preview the images before scanning.
You can restore faded colors or remove dust marks in this mode.
❏ Oce Mode lets you quickly select settings for scanning text documents and check their eects with a preview
image. You can also select various image adjustment options and preview your scanned image.
❏ Home Mode lets you customize some scanning settings and check their
is useful when you want to preview images of your originals before scanning them. You can adjust the size of the
image as you scan, the scan area, and various other image settings, including color restoration, dust removal,
and backlight correction.
❏ Professional Mode gives you total control of your scanning settings and allows you to check the eects with a
preview image.
corrections before scanning. You can sharpen, correct colors, and enhance your image with a full array of tools,
including color restoration, dust removal, and backlight correction.
mode is useful when you want to preview your image and make extensive, detailed
is
is the default mode in EPSON Scan.
is
with a preview image.
eects
is
e
mode
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Scanning
Related Information
& “Starting EPSON Scan” on page 23
& “Scanning in Full Auto Mode” on page 25
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
Selecting an EPSON Scan Mode
To select the scan mode, click the arrow in the Mode box in the upper right corner of the EPSON Scan window.
Next, select the mode you want to use from the list displayed.
Note:
e mode you select remains in eect the next time you start EPSON Scan.
Related Information
& “Starting EPSON Scan” on page 23
& “Scanning in Full Auto Mode” on page 25
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Scanning
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
Scanning in Full Auto Mode
When you start EPSON Scan for the rst time, it runs in Full Auto Mode. For detailed setting instructions, see the
EPSON Scan help.
Note:
If Show this dialog box before next scan is cleared, EPSON Scan starts scanning immediately without displaying this
window. To return to this window, click Pause in the Scanning dialog box during scanning.
1. Place your original.
2. Start EPSON Scan.
3.
Select Full Auto Mode from the Mode list.
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Scanning
4. If you want to select a custom resolution, restore faded colors, remove dust marks, or select le save settings,
click Customize.
e Customize window is displayed.
5. Select your settings in the Customize window, and then click OK. For details on making settings in the
Customize window, see the EPSON Scan help.
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Scanning
6. Click Scan.
EPSON Scan previews each image, detects the type of original, and automatically selects the most suitable scan
settings. Aer a moment, a small preview of each image is displayed in the EPSON Scan window.
Note:
❏ If you need to change any settings, click Pause. You are returned to the main window, and then click Customize.
❏ If you need to cancel scanning, click Cancel when it is displayed.
Your scanned image is saved in the le format and location you selected in the File Save Settings window. If
you did not select any settings on the File Save Settings window, it is saved as a JPEG le in Pictures or My
Pictures.
Related Information
& “Placing Originals” on page 15
& “Starting EPSON Scan” on page 23
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
& “Image Adjustment Features” on page 35
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User's Guide
Scanning in Oce Mode
Scanning
When you select
instructions, see the EPSON Scan help.
Mode, the EPSON Scan
Oce
Mode window is displayed. For detailed setting
Oce
1. Place your original.
2. Start EPSON Scan.
3.
Select Oce Mode from the Mode list.
4. Select Color, Grayscale, or Black & White as the Image Type setting.
5. Click the arrow to open the Size list, and then select the size of the original document you are scanning.
6. Click the arrow to open the Resolution list, and then select an appropriate resolution for your original.
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Scanning
7. Click Preview to preview your image.
Your image is displayed in the Preview window.
8. Modify the image quality using the Image Adjustments features if necessary.
9. Click Scan.
File Save Settings window is displayed.
e
10. Select the name, location, image format type, and so on for your saved scan les in the File Save Settings
window, and then click OK.
EPSON Scan starts scanning, and saves the scanned images and so on, according to the settings selected in the
File Save Settings window.
Related Information
& “Placing Originals” on page 15
& “Starting EPSON Scan” on page 23
& “Scanning in Full Auto Mode” on page 25
& “Scanning in Home Mode” on page 30
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Scanning
& “Scanning in Professional Mode” on page 33
& “Image Adjustment Features” on page 35
Scanning in Home Mode
When you select Home Mode, the Home Mode window is displayed. For detailed setting instructions, see the
EPSON Scan help.
1. Place your original.
2. Start EPSON Scan.
3. Select Home Mode from the Mode list.
4. Click the arrow to open the Document Type list, and then select the type of original you are scanning.
5. Select Color, Grayscale, or Black & White as the Image Type setting.
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Scanning
6. In the Destination box, select the way you plan to use the scanned images.
❏ Screen/Web: for images you only view on a computer screen or post on the web.
❏ Printer: for images you print or convert to editable text with an OCR (Optical Character Recognition)
program.
❏ Other: for images you archive and so on and therefore need to select a specic resolution.
EPSON Scan selects a default resolution setting based on the Destination setting you select. If you selected
Other as the Destination setting, you need to select a specic resolution.
7. Click Preview to preview your image.
Your image is displayed in the Preview window.
8. Modify the image quality using the Image Adjustments features if necessary.
9. If necessary, click the arrow to open the Tar g e t Size list to select the size of the scanned image. You can scan
your images at their original size, or you can reduce or enlarge their size.
10. Click Scan.
e File Save Settings window is displayed.
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Scanning
11. Select the name, location, and image format type of your saved scan les, and so on in the File Save Settings
window, and click OK.
EPSON Scan starts scanning, and saves the scanned images and so on, according to the settings selected in the
File Save Settings window.
Related Information
& “Placing Originals” on page 15
& “Starting EPSON Scan” on page 23
& “Scanning in Full Auto Mode” on page 25
& “Scanning in Oce Mode” on page 28
& “Scanning in Professional Mode” on page 33
& “Image Adjustment Features” on page 35
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Scanning
Scanning in Professional Mode
When you select Professional Mode, the Professional Mode window is displayed. For detailed setting
instructions, see the EPSON Scan help.
1. Place your original.
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Scanning
2. Start EPSON Scan.
3. Select Professional Mode from the Mode list.
4. Click the arrow in the Auto Exposure Type list, and then select Photo or Document.
5. Click the arrow to open the Image Type list, and then select the detailed image type you are scanning.
Image Type setting Type of image
24-bit Color
Color Smoothing
8-bit Grayscale
Black & White
Color photos
Color graphics, such as a chart or graph
Black-and-white photos with just a few shades of gray
Documents with black text and/or line art
Note:
If you select 8-bit Grayscale or Black & White, you can also select an Image Option setting as described below. Click +
when it is displayed.
Image Option Setting Description
None
Dropout Red
Dropout Green
Dropout Blue
Color Enhance Red
Color Enhance Green
No Image Option setting is applied.
Drops red during scanning.
Drops green during scanning.
Drops blue during scanning.
Darkens red during scanning.
Darkens green during scanning.
Color Enhance Blue
Darkens blue during scanning.
6. Click the arrow to open the Resolution list, and then select an appropriate resolution for your original.
7. Click Preview to preview your image.
Your image is displayed in the Preview window.
8. If necessary, click the arrow to open the Tar g e t Size list to select the size of the scanned image. You can scan
your images at their original size, or you can reduce or enlarge their size.
9.
Modify the image quality using the Adjustments features if necessary.
10. Click Scan.
e File Save Settings window is displayed.
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Scanning
11. Select the name, location, image format type, and so on for your saved scan les in the File Save Settings
window, and then click OK.
EPSON Scan starts scanning, and saves the scanned images and so on, according to the settings selected in the
File Save Settings window.
Related Information
& “Placing Originals” on page 15
& “Starting EPSON Scan” on page 23
& “Scanning in Full Auto Mode” on page 25
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Image Adjustment Features” on page 35
Image Adjustment Features
You can preview your images and modify the image quality, if necessary. EPSON Scan provides a variety of settings
for improving color, sharpness, contrast, and other aspects aecting image quality. For details on adjusting these
settings, see the EPSON Scan help.
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Image Adjustment Features for Photos:
Scanning
Auto Exposure
Histogram Adjustment
Tone Co rrec tion
Automatically optimizes the exposure for an image. The gamma, highlight, and
shadow settings are automatically set. This function is always on in all modes
except Professional Mode. In Professional Mode you can turn o this function
for advanced users.
Provides a graphical interface for adjusting highlight, shadow, and gamma levels
individually so that you can adjust the brightness, contrast, and color balance of
the images. For advanced users, and available in Professional Mode only.
Provides a graphical interface for adjusting tone levels individually so that you can
adjust detailed tone and color balance of the images using the tone curves. For
advanced users, and available in Professional Mode only.
Image Adjustment You can adj ust th e Brightness, Contrast, Saturation, and Color Balance, so that
you can balance the brightness, contrast, and color of the images. Available in all
modes except Full Auto Mode. For advanced users, the Color Balance and the
Saturation settings are available in Professional Mode only.
Color Palette
Provides a graphical interface for adjusting mid-tone levels, such as skin tones,
without aecting the highlight and shadow areas of the image. For advanced
users, and available in Professional Mode only.
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Scanning
Unsharp Mask
Dust Removal Removes dust marks from your originals automatically. The results of Dust
Color Restoration Restores the colors in faded photos automatically. Available in Home Mode and
Turn on to make the edges of image areas clearer for an overall sharper image.
Available in Oce Mode and Professional Mode. You can adjust the level of
sharpness in Professional Mode. Turn o if you do not want to emphasize edges.
Removal do not appear in the preview, only in your scanned image. Available in
Home Mode and Professional Mode.
Professional Mode.
Backlight Correction
Brighten shadows on photos that have too much background light. Available in
Home Mode and Professional Mode. You can adjust the level of backlight
correction in Professional Mode.
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Image Adjustment Features for Documents:
Scanning
Descreening
Text Enhancement Enhances text recognition when scanning text documents. Available in Home
Auto Area Segmentation
Removes the rippled pattern that can appear in subtly shaded image areas, such
as skin tones. Also improves results when scanning magazine or newspaper
images that include screening in their original print processes. The results of
descreening do not appear in the preview, only in your scanned image. Available
in Home Mode,
original in Professional Mode.
Mode and Oce Mode.
Makes Black & White images clearer and text recognition more accurate by
separating the text from the graphics. Available in Home Mode and Oce Mode.
Mode, and Professional Mode. You can select the type of
Oce
Dropout Drops the selected color. Available in Oce Mode and Professional Mode.
Color Enhance Darkens the selected color. Available in Oce Mode and Professional Mode.
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Scanning
Related Information
& “Scanning in Full Auto Mode” on page 25
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
Scanning Using Easy Photo Scan
is application allows you to perform various tasks aer scanning your original and checking the image, such as
editing the image, saving the image, sending it by email, or uploading to a cloud service. See the help for details on
Easy Photo Scan.
1. Do one of the following to start Easy Photo Scan.
❏ Starting from the scanner
Press the
button on the scanner.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson
❏ Mac OS X
Select Finder > Go > Applications > Epson Soware > Easy Photo Scan.
Note:
You may need to select the scanner you want to use from the scanners list.
Soware
> Easy Photo Scan.
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2. Place your original.
Scanning
3. Click
on the Easy Photo Scan main window.
e EPSON Scan window is displayed.
4. Make the necessary settings, and then click Scan.
For more information on scanning methods, see the EPSON Scan help.
5. If the EPSON Scan window is still open
scanning the document, click Close.
aer
e scanned document is displayed in Easy Photo Scan.
6. Check the scanned images, and then edit as necessary.
7. When you have nished checking the image, click one of the destination icons.
Depending on the icon you selected, a window for save settings or transfer settings is displayed.
Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
website and install it before using this feature.
8. Make the necessary settings in the window, and then click Send or OK.
9. Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending
on the function you selected.
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Scanning
Related Information
& “Placing Originals” on page 15
& “Scanning With EPSON Scan” on page 23
& “Application Information” on page 59
Scanning Using Document Capture Pro (Windows)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, uploading to a server or a cloud service. You can also use a variety of methods to sort the
documents into separate les, such as detecting barcodes or characters on the pages. You can also register scanning
settings such as for a job to simplify scanning operations. See the help for details on Document Capture Pro.
1. Start Document Capture Pro.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson
Note:
You may need to select the scanner you want to use from the scanners list.
Soware
> Document Capture Pro.
2. Place your original.
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3. Click .
e Scan window is displayed.
Scanning
4.
Make the necessary settings, and then click Scan.
If you want to make detailed settings such as image quality, select Use EPSON Sc an in Scan Settings Screen
from the Scan menu.
e scanned document is displayed in Document Capture Pro.
5. Check the scanned images, and then edit as necessary.
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Scanning
6. When you have nished checking the image, click one of the destination icons.
One of the following windows is displayed depending on the icon you selected; Batch Save, Tran sfer Se tti ngs ,
or another window.
Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
website and install it before using this feature.
❏ On the Batch Save window or the Tra nsfer Se ttings window, click File Name & Separation Settings, and then
select Apply job separation to sort the documents into separate les by using a variety of detection methods such as
barcodes or text in the scanned images.
7. Make the necessary settings in the window, and then click Send or OK.
8. Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending
on the function you selected.
Related Information
& “Placing Originals” on page 15
“Application Information” on page 59
&
Scanning Using Document Capture (Mac OS X)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, uploading to a server or a cloud service. You can register scanning settings such as for a job to
simplify scanning operations. See the help for details on Document Capture.
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Scanning
Note:
Do not use the Fast User Switching function while using your scanner.
1. Start Document Capture.
Select Finder > Go > Applications > Epson Soware > Document Capture.
Note:
You may need to select the scanner you want to use from the scanners list.
2. Place your original.
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3. Click .
e Scan Settings window is displayed.
Scanning
4. Make the necessary settings, and then click Scan.
e scanned document is displayed in Document Capture.
To display the EPSON Scan window, select Displays the EPSON Scan Setup Screen in Scan from the menu.
5. Check the scanned images, and then edit as necessary.
6. When you have nished checking the image, click one of the destination icons.
One of the transfer settings windows is displayed depending on the icon you selected.
Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
website and install it before using this feature.
7. Make the necessary settings in the window, and then click Send or OK.
8. Follow the on-screen instructions.
scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending
e
on the function you selected.
Related Information
& “Placing Originals” on page 15
&
“Application Information” on page 59
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User's Guide
Scanning
Scanning Special Projects
Using the Scanner as a Copier
You can use your scanner with a printer connected to your computer just as you would use a copy machine.
1. Place your original.
2. Press the
e Copy Utility window and the EPSON Scan window are displayed.
button on the scanner.
3.
Scan your document.
See the EPSON Scan help for more information on how to scan.
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Scanning
4. If the EPSON Scan window is still open aer scanning the document, click Close.
e scanned image is displayed in the Copy Utility main window.
5. Check the scanned image and then rotate it using the thumbnail tool if necessary.
6. When you have nished checking the image, click
window for print settings is displayed.
e
7. Specify the necessary items, and then click Print to print the image.
scanned image is printed.
e
Related Information
& “Placing Originals” on page 15
& “Scanning With EPSON Scan” on page 23
& “Application Information” on page 59
.
Scanning to a PDF File
Using EPSON Scan, you can create a PDF le with the following features.
❏ Scanning multiple document pages into a single PDF
You can scan multiple document pages and save them in a single PDF
le:
le.
❏ Creating a searchable PDF le (Windows only):
You can create a PDF le with search functionality, so that you can look for words in the le.
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Scanning
❏ Specifying the number of pages in a single PDF le:
You can specify the maximum number of pages that can be included in one PDF le. For example, if you are
scanning a 20-page document, and specify the page number to be included in one PDF as 4, then 5 PDF les are
automatically created.
You can make these settings in the File Save Settings window in EPSON Scan. See the EPSON Scan help for
instructions.
Related Information
& “Scanning With EPSON Scan” on page 23
& “Application Information” on page 59
Scanning to a PDF File Using the PDF Button
1. Place your original.
2. Press the
e Scan to PDF window is displayed.
button on the scanner.
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3. Click Settings.
Scan to PDF Settings window is displayed.
e
Scanning
4. Make the necessary settings.
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5. Click File Save Settings.
current Paper Size , Orientation, Margin, and other settings are displayed in the File Save Settings
e
window.
Scanning
Note:
If you clear Show Add Page dialog aer scanning. in the File Save Settings window, the Add Page Conrmation
window is not displayed and EPSON Scan automatically saves your document.
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Scanning
6. If you need to change any of the current PDF settings, click Options.
7.
Make the necessary settings for the PDF les you want to create.
❏ To create one PDF le of all the scanned pages, select Create le with all pages. on the General tab.
❏ To create multiple PDF les of groups of scanned pages, select Select number to make le on the General
tab and enter the number of pages you want in each le in the number eld. For example, with a 20-page
original, enter 4 to create 5 PDF les of 4 pages each.
❏ To create a searchable PDF le, select Create searchable PDF on the Te x t tab and select an OCR
application as the OCR Engine if you have more than one, and then select the language of the original
document. is feature is only available in Windows.
For other settings, see the EPSON Scan help.
8. Click OK to close the EPSON PDF Plug-in Settings window.
9. Make any other le save settings, and then click OK.
10. Click Close to close the Scan to PDF Settings window, and then click Scan or press the
scanner.
11. If you are scanning multiple pages, replace the rst page on the scanner glass with the second page, and then
click Scan or press the
button on the scanner again. Repeat this step for each page in your document.
button on the
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Scanning
12. Click Finish or press the button on the scanner.
Your documents are saved as PDF les in the Pictures or My Pictures folder, or in the location you selected in
the File Save Settings window.
Related Information
& “Placing Originals” on page 15
& “Scanning Using a Scanner Button” on page 21
Scanning to a Cloud Service or Other Destinations
You can scan original documents or photos and save to a folder, attach to email, or upload them to other
destinations, such as photo sharing services, network servers, or online storage services using Easy Photo Scan or
Document Capture Pro (Windows)/Document Capture (Mac OS X).
Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation website
and install it before using this feature.
Scanning to a Cloud Service or Other Destinations Using Easy Photo Scan
1. Place your original.
2. Do one of the following to start Easy Photo Scan.
❏ Starting from the scanner
Press the
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson Soware > Easy Photo Scan.
❏ Mac OS X
button on the scanner.
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Select Finder > Go > Applications > Epson Soware > Easy Photo Scan.
Scanning
3.
Click
EPSON Scan starts.
4.
Click Scan on the EPSON Scan window to scan your original.
5. If the EPSON Scan window is still open
e scanned image is displayed on the Easy Photo Scan window with an automatically generated name. You
can edit the name of the le by selecting the image thumbnail at the bottom of the screen and clicking
6. To edit the scanned image, click
See the Easy Photo Scan help for additional information on image editing options.
7. Repeat the above steps for each photo or document you want to send or upload.
.
scanning the document, click Close.
aer
and select one of the displayed options.
.
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Scanning
8. Once you have scanned all of the photos or documents you want to send or upload, click one of the
destination icons.
e window for save settings or transfer settings is displayed.
9.
Enter the necessary information to set up the destination.
10. Adjust any save settings, then click OK, or Send, depending on the destination.
Your scanned images are saved or uploaded to the indicated destination.
Related Information
& “Placing Originals” on page 15
& “Scanning Using a Scanner Button” on page 21
& “Application Information” on page 59
Scanning Stitched Images Using ArcSoft Scan-n-Stitch Deluxe (Windows)
ArcSo Scan-n-Stitch Deluxe allows you to scan paper such as legal or A3 documents, scrapbook pages, and
artwork by stitching together multiple sections to create one large scanned image.
1. Start ArcSo Scan-n-Stitch Deluxe.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
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Click the start button, and select All Programs or Programs > ArcSo Scan-n-Stitch Deluxe > Scan-nStitch Deluxe.
Scanning
2. Follow the on-screen instructions and start by scanning a new page or loading all of the sections from a page
you have already scanned.
3.
Aer stitching the pages, edit the image using the tools provided if necessary, and then save.
Related Information
& “Placing Originals” on page 15
& “Application Information” on page 59
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Maintenance
Maintenance
Cleaning the Scanner
To keep your scanner in optimum operating condition, clean it periodically using the following procedure.
Important:
c
❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner.
components and the case.
❏ Be careful not to spill liquid into the scanner mechanism or electronic components. is could permanently
damage the mechanism and circuitry.
❏ Do not spray lubricants inside the scanner.
❏ Never open the scanner case.
chemicals can damage the scanner
ese
1. Unplug the USB cable from the scanner.
2. Clean the outer case with a cloth dampened with mild detergent and water.
3.
If the surface of the scanner glass gets dirty, clean it with a so dry cloth.
If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass
cleaner on a so cloth to remove it. Wipe o all remaining liquid.
Important:
c
❏ Do not press the surface of the scanner glass with any force.
❏ Be careful not to scratch or damage the surface of the scanner glass, and do not use a hard or abrasive brush
to clean it. A damaged glass surface can decrease the scan quality.
❏ Do not spray glass cleaner directly on the glass surface.
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Maintenance
4. If the document mat gets dirty, clean it with a so dry cloth.
If the document mat is very dirty, dampen a
and then wipe o any remaining stains. Aer that, use a so dry cloth to wipe the mat.
Related Information
cloth with mild detergent and water, wring it out thoroughly,
so
& “Part Names and Functions” on page 10
Transporting the Scanner
If you need to transport your scanner some distance, follow the steps below to pack the scanner.
1. Make sure the carriage is in the home position at the front of the scanner.
If the carriage is not in the home position, connect the scanner to the computer with a USB cable to turn on
the scanner, and wait until the carriage moves to the home position.
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Maintenance
2. Unplug the USB cable from the scanner.
3. Attach the packing materials that came with the scanner, then repack the scanner in its original box or a
similar box that ts the scanner snugly.
Important:
c
❏ If the scanner is not repacked correctly, vibrations and shocks during transport may cause damage to the scanner.
❏ When transporting the scanner, avoid turning it upside down.
Related Information
& “Part Names and Functions” on page 10
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Application Information
Application Information
EPSON Scan
is application allows you to control all aspects of scanning. You can use this as a standalone scanning application
or use it as a scanner driver. See the EPSON Scan help for details on using the application.
Note:
You can use EPSON Scan with another TWAIN-compliant scanning application.
Starting EPSON Scan
❏ Starting from the scanner
Press the
❏ Windows 8.1/ Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > EPSON > EPSON Scan > EPSON Scan.
❏ Mac OS X
Select Finder > Go > Applications > Epson
Note:
❏ EPSON Scan does not support the Mac OS X fast user switching feature. Turn o fast user switching.
❏ EPSON Scan is only available for Intel applications (for Mac OS X v10.6 users).
button on your scanner.
Soware
> EPSON Scan
Accessing EPSON Scan Help
Click Help in EPSON Scan.
Related Information
& “Scanning With EPSON Scan” on page 23
Easy Photo Scan
Easy Photo Scan allows you to perform various tasks such as editing the image, saving the image, sending it by
email, or uploading to a cloud service. You can save multiple pages as one le in TIFF format. See the Easy Photo
Scan help for details on using the application.
Starting Easy Photo Scan
❏ Starting from the scanner
Press the
button on your scanner.
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Application Information
❏ Windows 8.1/ Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson Soware > Easy Photo Scan.
❏ Mac OS X
Select Finder > Go > Applications > Epson Soware > Easy Photo Scan.
Accessing Easy Photo Scan Help
Select Help on the menu bar.
Related Information
& “Scanning Using Easy Photo Scan” on page 39
& “Scanning to a Cloud Service or Other Destinations” on page 52
Copy Utility
You can use your scanner with a printer connected to your computer just as you would use a copy machine. See the
Copy Utility help for details on using the application.
Starting Copy Utility
❏ Starting from the scanner
Press the
❏ Windows 8.1/ Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson
❏ Mac OS X
Select Finder > Go > Applications > Epson Soware > Copy Utility.
Accessing Copy Utility Help
Select Help on the menu bar.
button on your scanner.
Soware
> Copy Utility.
Related Information
&
“Using the Scanner as a Copier” on page 46
Epson Event Manager
You can assign the scanner buttons to open a program in Epson Event Manager to make scanning your projects
even quicker. See the Epson Event Manager help for details on using the application.
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Application Information
Starting Epson Event Manager
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > EPSON Soware > Event Manager.
❏ Mac OS X
Select Finder > Go > Applications > EPSON
Soware
> Event Manager.
Accessing Epson Event Manager Help
❏ For Windows
Click ? in the upper-right corner of the window.
❏ For Mac OS X
Click the help menu on the menu bar, and then select Epson Event Manager Help.
Related Information
& “Changing the Default Scanner Button Settings” on page 22
Document Capture Pro (Windows)
is application allows you to rearrange pages or correct rotation for image data, and then save the data, send it by
email, send it to a server, or send it to a cloud service. You can also register frequently used scanning settings to
simplify scanning operations. See the Document Capture Pro help for details on using the application.
Starting Document Capture Pro
❏ Windows 8.1/ Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson Soware > Document Capture Pro
Accessing Document Capture Pro Help
Select help on the menu bar.
Related Information
& “Scanning Using Document Capture Pro (Windows)” on page 41
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Application Information
Document Capture (Mac OS X)
application allows you to rearrange pages or correct rotation for image data, and then save the data, send it by
is
email, send it to a server, or send it to a cloud service. You can also register frequently used scanning settings to
simplify scanning operations. See the Document Capture help for details on using the application.
Starting Document Capture
Select Finder > Go > Applications > Epson
Soware
> Document Capture.
Accessing Document Capture Help
Select help on the menu bar.
Related Information
& “Scanning Using Document Capture (Mac OS X)” on page 43
ArcSoft Scan-n-Stitch Deluxe (Windows)
ArcSo Scan-n-Stitch Deluxe allows you to scan paper such as legal or A3 documents, scrapbook pages, and
artwork by stitching together multiple sections to create one large scanned image. See the
Deluxue help for details on using the application.
Starting ArcSoft Scan-n-Stitch Deluxe
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
ArcSo
Scan-n-Stitch
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > ArcSo Scan-n-Stitch Deluxe > Scan-n-Stitch
Deluxe.
Accessing ArcSoft Scan-n-Stitch Deluxe help
Select help on the application title bar.
Related Information
& “Scanning Stitched Images Using ArcSo Scan-n-Stitch Deluxe (Windows)” on page 54
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s User's Guide.
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Application Information
Starting EPSON Software Updater
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > EPSON Soware > EPSON Soware Updater.
❏ Mac OS X
Select Finder > Go > Applications > Epson
Soware
> EPSON
Soware
Updater.
Checking and Installing Your Applications
To use the functions described in this User’s Guide, you need to install the following applications.
❏ EPSON Scan
❏ Easy Photo Scan
❏ Copy Utility
❏ Epson Event Manager
❏ Document Capture Pro (Windows)
❏ Document Capture (Mac OS X)
❏ ArcSo Scan-n-Stitch Deluxe (Windows)
❏ EPSON
Soware
Updater
Checking Your Applications for Windows
1. Open Control Panel:
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel.
❏ Except for Windows 8.1/Windows 8
Click the start button and select Control Panel.
2. Open Uninstall a program (or Add or Remove Programs):
❏ Windows 8.1/Windows 8/Windows 7/Windows Vista
Select Uninstall a program in Programs.
❏ Wind o w s XP
Click Add or Remove Programs.
3. Check the list of currently installed applications.
Checking Your Applications for Mac OS X
1. Select Finder > Go > Applications > Epson Soware.
2. Check the list of currently installed applications.
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Application Information
Installing the Applications
You can install the necessary applications by following the instructions below.
Note:
❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏ When reinstalling applications, you need to uninstall them rst.
1. Quit all running applications.
2. When installing EPSON Scan, disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3. Install the application by following the instructions on the website below.
http://epson.sn
Note:
For Windows, you can also use the soware disc that came with the scanner.
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1. Quit all running applications.
2.
Disconnect the scanner’s interface cable from your computer.
3. Open Control Panel:
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel.
❏ Except for Windows 8.1/Windows 8
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏ Windows 8.1/Windows 8/Windows 7/Windows Vista
Select Uninstall a program in Programs.
❏ Wind o w s XP
Click Add or Remove Programs.
5. Select the application you want to uninstall.
6. Uninstall the applications:
❏ Windows 8.1/Windows 8/Windows 7/Windows Vista
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User's Guide
Application Information
Click Uninstall/Change or Uninstall.
❏ Wind o w s XP
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Note:
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my
computer now is selected, and then click Finish.
Uninstalling Your Applications for Mac OS X
Note:
Make sure you installed EPSON Soware Updater.
1.
Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Disconnect the scanner’s interface cable from your computer.
3. To uninstall the scanner driver, select System Preferences from the
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4. Quit all running applications.
5. Select Finder > Go > Applications > Epson
6. Select the application you want to uninstall, and then click Uninstall.
Important:
Soware
> Uninstaller.
menu > Printers & Scanners (or
c
Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and
e
you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner
drivers again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Finder > Go > Applications > Epson Soware, select the application you want to
uninstall, and then drag it to the trash icon.
Related Information
& “EPSON Soware Updater” on page 62
Updating Applications
You may be able to clear certain problems and improve or add functions by updating the applications. Make sure
you use the latest version of the applications.
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Application Information
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson
Updater.
❏ Mac OS X
Select Finder > Go > Applications > Epson
Important:
Soware
> EPSON
Soware
Soware
> EPSON
Updater.
Soware
c
Do not turn o the computer or the scanner while updating.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
Related Information
& “EPSON Soware Updater” on page 62
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User's Guide
Solving Problems
Scanner Problems
The Status Light Is Flashing
Solving Problems
Check the following if the status light is ashing rapidly.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Make sure EPSON Scan is installed correctly.
If the light continues to ash rapidly, a fatal error may have occurred. Contact your dealer for assistance.
Related Information
& “Buttons and Lights” on page 12
“Checking and Installing Your Applications” on page 63
&
“Where to Get Help” on page 77
&
The Scanner Does Not Turn On
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ Use the USB cable that came with the scanner.
❏ Wait a second aer connecting the USB cable. It may take a few seconds until the scanner turns on.
❏ If you are using Mac OS X and connecting any other scanners including all-in-one printers, start EPSON Scan
on your computer to turn on the scanner.
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User's Guide
Solving Problems
Scanning Problems
You Cannot Start EPSON Scan
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops ashing indicating that the scanner is ready to scan.
❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Related Information
& “Buttons and Lights” on page 12
& “e Scanner Does Not Turn On” on page 67
Pressing a Scanner Button Does Not Start the Correct Application
❏ Make sure EPSON Scan and other applications are installed correctly.
❏ Make sure Epson Event Manager is installed correctly.
❏ Check the correct setting is assigned to the scanner button in Epson Event Manager.
Related Information
& “Changing the Default Scanner Button Settings” on page 22
& “Checking and Installing Your Applications” on page 63
You Cannot Scan Using the Thumbnail Preview
❏ umbnail preview is only available in Home Mode or Professional Mode in EPSON Scan.
❏
umbnail
Document Type.
preview is available in Home Mode for EPSON Scan only if Photograph is selected as the
❏ In Home Mode or Professional Mode in EPSON Scan, click Conguration. Select the Preview tab, and then
adjust the thumbnail cropping area using the
❏ If you are scanning images with a very dark or bright background, use normal preview and create marquees on
the area you want to scan.
❏ If you are scanning a large size document, use normal preview and create marquees on the area you want to
scan.
Related Information
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
umbnail
Cropping Area slider.
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User's Guide
Solving Problems
You Have Trouble Adjusting the Scan Area in Thumbnail Preview
❏ Create a marquee or adjust the existing marquee to select the area you want to scan.
❏ In Home Mode or Professional Mode in EPSON Scan, click Conguration. Select the Preview tab, and then
adjust the thumbnail cropping area using the
❏ Use normal preview and create marquees on the area you want to scan.
Related Information
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
umbnail
Cropping Area slider.
You Cannot Scan Multiple Images at One Time
Position originals at least 20 mm (0.8 inches) apart from each other on the scanner glass.
You Cannot Scan in Full Auto Mode
❏ If you are scanning images with a very dark or bright background, switch to another mode. Use normal preview
and create marquees on the area you want to scan.
❏ If you are scanning a large size document, switch to another mode. Use normal preview and create marquees on
the area you want to scan.
Related Information
& “Scanning in Full Auto Mode” on page 25
Scanning Takes a Long Time
❏ Try scanning your original at a lower resolution setting to speed up scanning.
❏ Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a
USB 2.0 port with the scanner, make sure it meets the system requirements.
Scanned Image Problems
The Edges of Your Original Are Not Scanned
❏ In Home Mode,
inches) away from the horizontal and vertical edges of the scanner glass to avoid cropping.
❏ In Full Auto Mode or thumbnail preview in EPSON Scan, move the original 6.0 mm (0.24 inches) away from
the edges of the scanner glass.
❏ Do not use the scanner stand, and place the base of the scanner directly on a at, stable surface.
Related Information
&
“Placing Documents or Photos” on page 15
Mode, or Professional Mode in EPSON Scan, move the originals about 2.5 mm (0.1
Oce
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User's Guide
Solving Problems
You See Only a Few Dots in Your Scanned Image
❏ Make sure the original is placed on the scanner glass with the side to be scanned facing down.
❏ In Home Mode, Oce Mode, or Professional Mode in EPSON Scan, and when Black & White is selected as
the Image Type, change the
Related Information
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
reshold
setting. In Home Mode, click Brightness to display the adjuster.
A Line or Line of Dots Always Appears in Your Scanned Images
❏ Clean the scanner glass and document mat. If the problem continues, the scanner glass may be scratched.
Contact your dealer for assistance.
❏ Remove any dust from the original.
Related Information
& “Cleaning the Scanner” on page 56
Straight Lines in Your Image Come Out Crooked
Make sure the original is placed perfectly straight on the scanner glass.
Related Information
& “Placing Documents or Photos” on page 15
& “Placing Large or ick Documents” on page 17
& “Placing Originals with the Scanner in a Standing Position” on page 18
Your Image Is Blurred
❏ Make sure the original is placed at on the scanner glass. Also make sure your original is not wrinkled or
warped.
❏ Make sure you do not move the original or the scanner while scanning.
❏ Make sure the scanner is placed on a at, stable surface.
❏ In Oce Mode or Professional Mode in EPSON Scan, select Unsharp Mask.
❏ Increase the resolution setting.
Related Information
& “Placing Documents or Photos” on page 15
& “Placing Large or ick Documents” on page 17
& “Placing Originals with the Scanner in a Standing Position” on page 18
& “Scanning in Oce Mode” on page 28
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Solving Problems
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
& “Image Adjustment Features” on page 35
Colors Are Patchy or Distorted at the Edges of Your Image
If your document is very thick or curled at the edges, cover the edges with paper to block external light as you scan.
Your Scanned Image Is Too Dark
❏ If your original is too dark when using Home Mode or Professional Mode in EPSON Scan, select Backlight
Correction.
❏ In Home Mode, Oce Mode, or Professional Mode in EPSON Scan, adjust the Brightness setting.
❏ In Home Mode, Oce Mode, or Professional Mode in EPSON Scan, click Conguration. Select the Color
tab, and then change the Display Gamma setting to match your output device, such as a monitor or printer.
❏ In Home Mode, Oce Mode, or Professional Mode in EPSON Scan, click Conguration. Select the Color
tab, and then select Color Control and Continuous auto exposure.
❏ In Home Mode, Oce Mode, or Professional Mode in EPSON Scan, click Conguration. Select the Color
tab, and then click Recommended Value to return the Auto Exposure Level setting to the default.
❏ In Professional Mode in EPSON Scan, click the Histogram Adjustment icon to adjust the brightness.
❏ Check the brightness and contrast settings of your computer monitor.
Related Information
“Scanning in Home Mode” on page 30
&
& “Scanning in Oce Mode” on page 28
& “Scanning in Professional Mode” on page 33
& “Image Adjustment Features” on page 35
An Image on the Back of Your Original Appears in Your Scanned Image
❏ For thin originals, place the original on the scanner glass and then cover it with a piece of black paper.
❏ In Home Mode or Oce Mode in EPSON Scan, select Image Option from the Image Adjustments setting,
and then select Text Enhancement.
Related Information
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Image Adjustment Features” on page 35
Ripple Patterns Appear in Your Scanned Image
A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed document.
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Solving Problems
❏ For Home Mode, Oce Mode, or Professional Mode in EPSON Scan, select Descreening as the image quality
setting.
❏ Try changing the resolution setting in EPSON Scan.
Related Information
& “Scanning in Full Auto Mode” on page 25
& “Scanning in
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
& “Image Adjustment Features” on page 35
Mode” on page 28
Oce
Characters Are Not Recognized Correctly When Converted into Editable Text (OCR)
❏ Make sure the original is placed perfectly straight on the scanner glass.
❏ In Home Mode,
the Image Type, change the reshold setting. In Home Mode, click Brightness to display the adjuster.
❏ In Home Mode or Oce Mode in EPSON Scan, select Image Option from the Image Adjustments setting,
and then select Text Enhancement.
Related Information
& “Placing Documents or Photos” on page 15
& “Placing Large or ick Documents” on page 17
& “Placing Originals with the Scanner in a Standing Position” on page 18
& “Scanning in
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
& “Image Adjustment Features” on page 35
Oce
Mode, or Professional Mode in EPSON Scan, and when Black & White is selected as
Oce
Mode” on page 28
Scanned Colors Dier From the Original Colors
❏ Make sure the image type setting is correct in EPSON Scan.
❏ In Home Mode, Oce Mode, or Professional Mode in EPSON Scan, click Conguration. Select the Color
tab, and then select Color Control and set the Display Gamma setting to match your output device, such as a
monitor or printer.
❏ Make sure you enable the Embed ICC Prole setting in EPSON Scan. Select JPEG (*.jpg) or TIFF (*.tif) as the
Type setting on the File Save Settings window. Click Options, and then select Embed ICC
❏ Check the color matching and color management capabilities of your computer, display adapter, and
applications. Some computers can change the palette of colors on your screen.
Prole
.
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User's Guide
Solving Problems
❏ Use the color management system for your computer: ICM for Windows, or ColorSync for Mac OS X. Add a
color
dicult to achieve. Check your applications and monitor documentation for information on color matching
and calibration.
❏ In Home Mode in EPSON Scan, when Illustration, Magazine, Newspaper, Te x t / L i n e Art is selected as the
document type, EPSON sRGB is embedded even if another ICM/ColorSync setting is selected.
❏ In Oce Mode in EPSON Scan, EPSON sRGB is embedded even if another ICM/ColorSync setting is
selected.
❏ In Professional Mode in EPSON Scan, when Document is selected as the Auto Exposure Type, EPSON
sRGB is embedded even if another ICM/ColorSync setting is selected.
that matches your monitor to improve on-screen color matching. Exact color matching is very
prole
❏ Printed colors can never exactly match the colors on your monitor because printers and monitors use
color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta,
yellow, and black).
Related Information
& “Scanning in Oce Mode” on page 28
& “Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
dierent
Images are Not Rotated Correctly
❏ Make sure the original is placed on the scanner glass correctly.
❏ If you are scanning using thumbnail previews in EPSON Scan, select the image and click the rotation icon to
rotate it.
❏ Try disabling or enabling the Auto Photo Orientation setting in EPSON Scan.
❏ Full Auto Mode: Click Customize, and then select or clear Auto Photo Orientation.
❏ Home Mode or Professional Mode: Click Conguration, select the Preview tab, and then select or clear
Auto Photo Orientation.
Note:
❏e Auto Photo Orientation feature is not available in
Oce
Mode.
❏ e Auto Photo Orientation feature will not work when you scan newspaper or magazine pages, documents,
illustrations, or line art. e feature will also not work when you scan images that are 5.1 cm (2 inches) or smaller on any
side.
❏e Auto Photo Orientation feature may not work correctly if the faces in your image are very small or not looking
straight ahead, or if the faces are of infants. Also, the feature may not work correctly if you scan an indoor image that
contains no faces, an outdoor image in which the sky is not at the top, or any image containing bright spots or objects in
locations other than the top of your image.
Related Information
& “Placing Documents or Photos” on page 15
& “Placing Large or
& “Placing Originals with the Scanner in a Standing Position” on page 18
& “Scanning in Full Auto Mode” on page 25
&
“Scanning in Home Mode” on page 30
& “Scanning in Professional Mode” on page 33
Documents” on page 17
ick
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User's Guide
Technical Specications
Technical Specications
General Scanner Specications
Note:
Specications are subject to change without notice.
Scanner type Flatbed color
Photoelectric device CIS
Eective pixels 40800 × 56160 pixels at 4800 dpi
The scanning area may be restricted if the resolution setting is too high.
Maximum Document Size 216 × 297 mm (8.5 × 11.7 inches)
A4, Letter
Scanning resolution 4800 dpi (main scan)
4800 dpi (sub scan)
Output resolution 50 to 6400 dpi (in 1 dpi increments)
Color Depth 16 bits per pixel per color internal
8 bits per pixel per color external (maximum)
Light source LED
Dimensional Specications
Dimensions * Width: 249 mm (9.9 inches)
Depth: 364 mm (14.4 inches)
Height: 39 mm (1.6 inches)
Weight Approx. 1.5 kg (3.4 lb)
* Without protruding parts.
Electrical Specications
Power supply USB bus power
Rated input voltage DC 5.0 V
Rated input current 0.5 A
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User's Guide
Technical Specications
Power consumption Operating: Approx. 2.5 W
Ready mode: Approx. 1.1 W
Power o: Approx. 0.0125 W
Environmental Specications
Temperature Operating 10 to 35 °C (50 to 95 °F)
Storage –20 to 60 °C (–4 to 140 °F)
Humidity Operating 20 to 80% (without condensation)
Storage 20 to 80% (without condensation)
Operating conditions Ordinary oce or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty
conditions.
Interface Specications
USB Interface
Interface type Hi-Speed USB
Electrical standard Full Speed mode (12 Mbits per second) and Hi-Speed mode (480 Mbits per
second) of Universal Serial Bus
Connector type One Micro-B port
Specication
Revision 2.0.
System Requirements
❏
Microso
❏ Mac OS X v10.9.x/Mac OS X v10.8.x/Mac OS X v10.7.x/Mac OS X v10.6.x
Note:
❏ Fast User Switching on Mac OS X or later is not supported.
❏ EPSON Scan does not support the UNIX File System (UFS) for Mac OS X. You must install EPSON Scan on a disk or in
a partition that does not use UFS.
Windows 8.1/Windows 8/ Windows 7/Windows Vista/Windows XP Service Pack 2 or later
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User's Guide
Standards and Approvals
Standards and Approvals
Standards and Approvals for U.S. Model
EMC FCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR22 Class B
Standards and Approvals for European Models
EMC Directive 2004/108/EC EN55022 Class B
EN55024
Standards and Approvals for Australian Model
EMC AS/NZS CISPR22 Class B
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User's Guide
Where to Get Help
Where to Get Help
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(e serial number label is usually on the back of the product.)
❏ Product model
❏ Product soware version
(Click About, Versio n Info , or a similar button in the product soware.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
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Where to Get Help
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk (Phone: +02-80242008)
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Repair service center:
Telephone number Fax number Address
02-23416969 02-23417070 No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan
02-27491234 02-27495955 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105,
Tai wa n
02-32340688 02-32340699 No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County
235, Taiwan
039-605007 039-600969 No.342-1, Guangrong Rd., Luodong Township, Yilan County 265,
Tai wa n
038-312966 038-312977 No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan
03-4393119 03-4396589 5F., No.2, Nandong Rd., Pingzhen City, Taoyuan County 32455,
Tai wa n
03-5325077 03-5320092 1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300,
Tai wa n
04-23011502 04-23011503 3F., No.30, Dahe Rd., West Dist., Taichung City 40341, Taiwan
04-2338-0879 04-2338-6639 No.209, Xinxing Rd., Wuri Dist., Taichung City 414, Taiwan
05-2784222 05-2784555 No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan
06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan
07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan
07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan
08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900,
Tai wa n
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
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User's Guide
Where to Get Help
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (email).
Epson Helpdesk
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
e Helpdesk numbers are:
Phone: 1300 361 054
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Epson Hotline (Phone: (66) 2685-9899)
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
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User's Guide
Where to Get Help
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏ Information on product
specications,
drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
❏ Sales enquiries and product information
❏ Technical sup p o r t
Phone: (62) 21-572 4350
Fax: (62) 21-572 4357
Epson Service Center
Jakarta Mangga Dua Mall 3rd oor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Bandung Lippo Center 8th oor
Jl. Gatot Subroto No.2
Bandung
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116-118
Surabaya
Phone/Fax: (62) 21-62301104
Phone/Fax: (62) 22-7303766
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yog y ak ar t a
Medan Wisma HSBC 4th oor
Jl. Diponegoro No. 11
Medan
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62) 274-565478
Phone/Fax: (62) 61-4516173
Phone: (62)411-350147/411-350148
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User's Guide
Where to Get Help
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: (852) 2827-8911
Fax: (852) 2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏ Information on product specications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head
Oce:
Phone: 603-56288288
Fax: 603-56288388/399
Epson Helpdesk:
❏ Sales enquiries and product information (Infoline)
Phone: 603-56288222
❏ Enquiries on repair services & warranty, product usage and technical support (Techline)
Phone: 603-56288333
Help for Users in India
Contacts for information, support, and services are:
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Where to Get Help
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Epson India Head Oce - Bangalore
Phone: 080-30515000
Fax: 30515005
Epson India Regional Oces:
Location Telep hone numb er Fax number
Mumbai 022-28261515/16/17 022-28257287
Delhi 011-30615000 011-30615005
Chennai 044-30277500 044-30277575
Kolkata 033-22831589/90 033-22831591
Hyderabad 040-66331738/39 040-66328633
Cochin 0484-2357950 0484-2357950
Coimbatore 0422-2380002 NA
Pune 020-30286000/30286001/30286002 020-30286000
Ahmedabad 079-26407176/77 079-26407347
Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - is is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prex local STD code
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone and fax numbers and e-mail address below:
Trunk Line: (63-2) 706 2609
Fax: (63-2) 706 2665
Helpdesk Direct Line: (63-2) 706 2625
E-mail: epchelpdesk@epc.epson.com.ph
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
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Where to Get Help
Toll-Free No. 1800-1069-EPSON (37766)
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
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