Epson AcuLaser C1700 User Guide

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User’s Guide

NPD4428-00 EN

Epson AcuLaser C1700 Series User’s Guide

Preface

Using This Guide........................................................................ 8

Conventions....................................................................... 8

Product Features........................................................................ 9

Features........................................................................... 9

Chapter 1 Specifications

Specifications.......................................................................... 10

Chapter 2 Basic Operation

Main Components..................................................................... 13

Front View........................................................................ 13

Rear View......................................................................... 14

Operator Panel.................................................................... 14

Printing a Panel Settings Page............................................................ 16

The Operator Panel................................................................ 16

The Printer Setting Utility........................................................... 16

Power Saver Mode...................................................................... 17

Setting the Time for the Power Saver Mode............................................. 17

Exiting the Power Saver Mode........................................................ 18

Chapter 3 Printer Management Software

Print Driver........................................................................... 19

Printer Setting Utility (Windows Only).................................................... 19

Status Monitor (Windows Only).......................................................... 19

Launcher (Windows Only). . . ............................................................ 20

Status Monitor Widget (Mac OS X Only)................................................... 21

Contents 2

Epson AcuLaser C1700 Series User’s Guide

Chapter 4 Installing the Print Driver

Connecting Your Printer. . . . . ........................................................... 25

Connecting Printer to Computer..................................................... 25

Installing Print Driver on Computers Running Windows..................................... 27

USB Connection Setup.............................................................. 27

Installing Print Driver on Computers Running Mac OS X..................................... 29

Installing the Driver................................................................ 29

Installing the Software.............................................................. 29

Adding a Printer................................................................... 30

Chapter 5 Printing Basics

About Print Media..................................................................... 33

Print Media Usage Guidelines........................................................ 33

Print Media That Can Damage Your Printer............................................ 34

Supported Print Media.................................................................. 34

Usable Print Media................................................................. 35

Loading Print Media.................................................................... 36

Capacity.......................................................................... 36

Print Media Dimensions............................................................ 37

Loading Print Media in the Multipurpose Feeder (MPF).................................. 37

Manual Duplex Printing (Windows Print Driver Only)................................... 46

Using the Output Tray Extension..................................................... 49

Printing.............................................................................. 49

Sending a Job to Print............................................................... 49

Canceling a Print Job. . . . . . ......................................................... 50

Selecting Printing Options........................................................... 51

Printing Custom Size Paper.......................................................... 56

Checking Status of Print Data........................................................ 58

Printing a Report Page.............................................................. 59

Printer Settings.................................................................... 60

Chapter 6 Using the Operator Panel

Resetting to Factory Defaults............................................................. 62

Understanding the Operator Panel Lights.................................................. 62

Common Light Sequences........................................................... 63

Warnings......................................................................... 64

Contents 3

Epson AcuLaser C1700 Series User’s Guide

Operator Call Errors................................................................ 65

Secondary light sequences........................................................... 67

Fatal Errors....................................................................... 69

Firmware Errors................................................................... 69

Chapter 7 Troubleshooting

Clearing Jams.......................................................................... 71

Avoiding Jams..................................................................... 71

Identifying the Location of Paper Jams. . . .............................................. 72

Clearing Paper Jams From the Front of the Printer. . . . . . ................................. 73

Clearing Paper Jams From the Back of the Printer....................................... 74

Clearing Paper Jams From the Center Output Tray...................................... 76

Jam Problems..................................................................... 78

Basic Printer Problems.................................................................. 79

Display Problems....................................................................... 79

Printing Problems...................................................................... 80

Print Quality Problems.................................................................. 81

The Output Is Too Light............................................................ 81

Toner Smears or Print Comes Off/Stain on Back Side.................................... 82

Random Spots/Blurred Images....................................................... 83

The Entire Output Is Blank.......................................................... 84

Streaks Appear on the Output........................................................ 84

Pitched Color Dots................................................................. 85

Vertical Blanks.................................................................... 85

Mottle............................................................................ 86

Ghosting......................................................................... 86

Fog.............................................................................. 87

Bead-Carry-Out (BCO)............................................................. 88

Auger Mark....................................................................... 89

Wrinkled/Stained Paper............................................................. 89

The Top Margin Is Incorrect......................................................... 90

Color Registration Is out of Alignment................................................ 91

Protrudent/Bumpy Paper............................................................ 93

Adjusting Color Registration............................................................. 93

Performing Auto Correct............................................................ 93

Printing the Color Registration Chart. . . . . . . ........................................... 94

Determining Values................................................................ 95

Entering Values.................................................................... 96

Contents 4

Epson AcuLaser C1700 Series User’s Guide

Noise................................................................................. 97

Other Problems........................................................................ 99

Contacting Service...................................................................... 99

Getting Help.......................................................................... 99

Operator Panel Lights. . . ............................................................ 99

Status Monitor Alerts............................................................... 99

Non Genuine Toner Mode.............................................................. 100

The Printer Setting Utility.......................................................... 100

Chapter 8 Maintenance

Cleaning the Printer................................................................... 101

Cleaning Inside the Printer......................................................... 101

Cleaning the Color Toner Density (CTD) Sensor....................................... 104

Replacing Toner Cartridges. . . . ......................................................... 106

Overview........................................................................ 106

Removing the Toner Cartridges..................................................... 108

Installing a Toner Cartridge......................................................... 109

Ordering Supplies..................................................................... 111

Consumables..................................................................... 111

When to Order Toner Cartridges.................................................... 111

Storing Consumables.................................................................. 112

Managing the Printer.................................................................. 112

Checking Printer Status with Status Monitor (Windows Only)............................ 112

Conserving Supplies................................................................... 113

Checking Page Counts (Windows Only).................................................. 113

Moving the Printer.................................................................... 114

Appendix A Where To Get Help

Contacting Epson Support.............................................................. 118

Before Contacting Epson. . . . . ...................................................... 118

Help for Users in Europe. . . . ....................................................... 118

Help for Users in Taiwan........................................................... 118

Help for Users in Singapore. ........................................................ 120

Help for Users in Thailand.......................................................... 120

Help for Users in Vietnam.......................................................... 121

Help for Users in Indonesia......................................................... 121

Contents 5

Epson AcuLaser C1700 Series User’s Guide

Help for Users in Hong Kong....................................................... 123

Help for Users in Malaysia.......................................................... 123

Help for Users in India............................................................. 124

Help for Users in the Philippines.................................................... 125

Index

Contents 6

Epson AcuLaser C1700 Series User’s Guide

Preface

Copyright and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form

or by any means, mechanical, photocopying, recording, or otherwise, without the prior written

permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the

information contained herein.

Neither is any liability assumed for damages resulting from the use of the information contained

herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this

product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties

as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or

alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson

Corporation’s operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising

from the use of any options or any consumable products other than those designated as Original

Epson Products or Epson Approved Products by Seiko Epson Corporation.

Apple

United States and/or other countries.

Microsoft

Corporation in the United States and/or other countries.

EPSON is a registered trademark and EPSON AcuLaser is a trademark of Seiko Epson Corporation.

General Notice: Other product names used herein are for identification purposes only and may be

trademarks of their respective owners. Epson disclaims any and all rights in those marks.

, Bonjour®, ColorSync®, Macintosh®, and Mac OS® are trademarks of Apple Inc. in the

, Windows Vista®, Windows®, and Windows Server® are trademarks of Microsoft

Preface 7

Epson AcuLaser C1700 Series User’s Guide

Using This Guide

Conventions

1. In this guide, personal computers and workstations are collectively called “computers”.

2. The following terms are used throughout this guide:

Important:

Important information that must be read and followed.

Note:

Additional information that merits emphasis.

See Also:

References within this guide.

3. Orientation of documents or paper is described in this guide as follows:

, , Long Edge Feed (LEF): Loading the document or paper in portrait orientation.

, , Short Edge Feed (SEF): Loading the document or paper in landscape orientation.

LEF Orientation SEF Orientation

* Paper feed direction

Preface 8

Product Features

Features

This section describes the product features and indicates their links.

Epson AcuLaser C1700 Series User’s Guide

2 Sided Print (Manual)

2 Sided Print is to print two or more pages on the

front and back sides of a single sheet of paper

manually. This feature allows you to reduce the

paper consumption.

For more information, see “Manual Duplex

Printing (Windows Print Driver Only)” on page

46.

Multiple-Up Print

Multiple-Up enables you to print multiple pages on a single sheet of paper. This feature allows you to reduce the paper consumption.

For more information, see the print driver’s Help.

Preface 9

Epson AcuLaser C1700 Series User’s Guide

Chapter 1

Specifications

This chapter lists the main specifications of the printer. Note that the specifications of the product may

change without prior notice.

Items Description

Product Code Epson AcuLaser C1700 220V: C11CB71001

Epson AcuLaser C1700 110V: C11CB71011

Type Desktop

Printing method LED Xerography

Important:

LED + LED electrophotographic system

Fusing system Thermal fusing system using a belt

Continuous print speed

Resolution Data Processing Resolution:

Tone/Color 256 tones/color (16.7 million colors)

A4 : When plain paper fed is from the multipurpose feeder

Color 1 Sided

Monochrome 1 Sided: 12 sheets/min

Important:

*1 Print speed may decrease due to factors such as paper type, paper size, and printing conditions.

*2 When continuously printing a single document of A4

600 × 600 dpi

Output Resolution:

1200 × 2400 dpi

: 10 sheets/min

Specifications 10

Epson AcuLaser C1700 Series User’s Guide

Items Description

Paper Size Multipurpose feeder:

A4, B5, A5, Legal (8.5 × 14"), Fol io (8.5 × 13"), Letter (8.5 × 11"), Executive, #10 Env, Monarch, DL, C5, Custom Size (Width: 76.2 – 215.9 mm, Length: 127 – 355.6 mm)

Image loss: 4.1 mm from the top, bottom, left, and right edges

Paper Type Plain, Bond, Lightweight Cardstock, Lightweight Glossy Cardstock, Recycled,

Labels, Envelope, Letterhead, Pre-Printed, Hole Punched, Colored, Special, Custom Type

Important:

❏ Use only the recommended paper. Using paper other than that

recommended for the printer can cause printing problems. Do not use special ink jet paper.

❏ Note that poor printing quality due to paper-related printing problems

can occur when using the printer in an environment that is dry, cold, or very humid.

❏ Printing over the printed side or on the reverse side of paper that already

has been printed on can result in poor print quality.

❏ When printing on envelopes, use envelopes that do not have adhesive

applied.

❏ The type of paper being used and environmental conditions can affect

printing quality. Because of this, it is recommended that you test print and confirm proper print quality before using the printer.

Paper capacity Standard:

Multipurpose feeder: 150 sheets

Output tray capacity Standard: approximately 100 sheets (face down)

2-sided Printing Feature Standard (Manual)

Memory capacity Standard: 64 MB (Onboard)

Important:

The above memory capacity does not guarantee print quality depending on the type and content of print data.

Hard disk —

Page Description Language — (Host-based)

Specifications 11

Items Description

Epson AcuLaser C1700 Series User’s Guide

Supported OS

Interface Standard: USB 1.1/2.0 (Hi-Speed)

Power AC 110 – 127 V ± 10%; 7 A; both 50/60 Hz ± 3 Hz

Power consumption Maximum: 285 W, During Mode 2 of Power Saver Mode: 5 W or less

Windows® XP, Windows® XP x64 Edition, Windows Vista®, Windows Vista x64 Edition, Windows Server® 2003, Windows Server® 2003 x64 Edition, Windows Server Server

Important:

*1 For the latest information about the supported operating systems, contact our Customer Support Center or your dealer.

*2 Mac OS

AC 220 – 240 V ± 10%; 5 A; both 50/60 Hz ± 3 Hz

Average:

During standby: 66 W, During continuous color printing: 285 W, During continuous monochrome printing: 285 W

Important:

Mode 1 of Power Saver Mode: 11 W average (The printer does not use electricity when the power is switched off even with the power cord is plugged in.)

2008 R2 x64 Edition, Windows® 7, Windows® 7 x64 Edition, Mac

2008, Windows Server® 2008 x64 Edition, Windows

X 10.3.9 – 10.6 are supported.

Dimensions (main unit only)

Weight Main Unit: 10.55 kg (main unit only, including toner cartridges)

Usage Environment During Use: Temperature: 10 – 32 ˚C; Humidity: 10 – 85% (except malfunctions

394 (W) × 304 (D)

Important:

*1 When the front cover is closed.

due to dew condensation)

Non-Use: Temperature: -20 – 40 ˚C; Humidity: 5 – 85% (exce pt malfunctions due to dew condensation)

Important:

Until the conditions (temperature and humidity) inside the printer become acclimated to the installation environment, certain qualities of the paper can cause poor printing.

× 234 (H) mm

Specifications 12

Epson AcuLaser C1700 Series User’s Guide

Chapter 2

Basic Operation

Main Components

This section provides an overview of your Epson AcuLaser C1700 series.

Front View

12 3 4

12 11 10 9 8 7 6 5

1 Operator Panel 2 Center Output Tray

3 Output Tray Extension 4 Print Head Cleaning Rod

5 Toner Access Cover 6 Power Switch

7 Paper Width Guides 8 Multipurpose feeder (MPF)

9Front Cover 10Slide Bar

11 Length Guide 12 Paper Cover

Basic Operation 13

Rear View

1 Power Connector 2 Rear Cover Handle

3 USB Port 4 Rear Door

Epson AcuLaser C1700 Series User’s Guide

8 7

6 5

5 Transfer Roller 6 Paper Chute

7 Paper Feed Roller 8 Transfer Belt

9Levers

Operator Panel

The operator panel has two buttons and several indicators that show the status of the printer.

8 7

2 3

1. Toner Indicators

❏ Indicates that the toner is low or empty, or toner error occurred.

Basic Operation 14

2. (Energy Saver) Indicator

❏ Indicates that the printer is in the Power Saver Mode.

(Jam) Indicator

❏ Indicates that a paper jam occurred.

(Cancel Job) Button

❏ Press this button to cancel a job or clear an error.

Epson AcuLaser C1700 Series User’s Guide

(Start) Button/Indicator

❏ Press this button to start 2 sided printing after loading paper.

❏ Press and hold this button to print the report pages.

(Error) Indicator

❏ Indicates that an error occurred.

(Load Paper) Indicator

❏ Indicates that no paper is loaded or the wrong size of paper is loaded.

(Ready/Data) Indicator

❏ Indicates the printer status, such as receiving and printing data.

The indicators provide information on the status of the printer and help you locate each problem.

Indicator Status Condition

Toner Orange on The specified toner is low or not installed when genuine toner

cartridges are used (Non Genuine Toner is set to off at the Printer Setting Utility).

All toner indicators light up when the printer is in the non-genuine toner mode (Non Genuine Toner is set to On at the Printer Setting Utility).

Orange blinks The specified toner cartridge is empty or invalid when genuine toner

cartridges are used (Non Genuine Toner is set to off at the Printer Setting Utility).

Basic Operation 15

Epson AcuLaser C1700 Series User’s Guide

Indicator Status Condition

Energy Saver Green on The printer is in the Power Saver Mode.

Green blinks The printer is canceling a print job.

Jam Orange blinks A paper jam occurred.

Start Green blinks

Error Orange on An error occurred.

Orange blinks A fatal error occurred.

Load Paper Orange blinks No paper is loaded or the wrong size of paper is loaded.

Ready/Data Green on The printer is ready to print.

Green blinks The printer is processing, printing or canceling.

To continue printing, press the

(Start) button.

Printing a Panel Settings Page

The Panel Settings page shows current settings for the system and maintenance.

The Operator Panel

1. Press and hold the (Start) button when the (Ready/Data) indicator lights (ready status)

until the

(Ready/Data) indicator blinks.

The Panel Settings page, Printer Settings page, and Error History Report are printed.

The Printer Setting Utility

The following procedure uses Microsoft® Windows® XP as an example.

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

Basic Operation 16

Epson AcuLaser C1700 Series User’s Guide

The Printer Setting Utility appears.

2. Click the Printer Settings Report tab.

3. Select Information Pages from the list at the left side of the page.

The Information Pages page is displayed.

4. Click the Panel Settings button.

The Panel Settings page is printed.

Power Saver Mode

The printer has a power saving feature which reduces power consumption during periods of inactivity. This feature operates in two modes: the Mode 1 and Mode 2. The power consumption of the printer in Mode 2 is lower than in Mode 1. As delivered, the printer switches to the Mode 1 five minutes after the last print job is printed. The printer then switches to the Mode 2 after another six minutes of inactivity. When the printer is in the Mode 1, all lamps on the operator panel except for the

(Energy Saver) indicator and the indicator announcing that a problem occurs go out. In the Mode

2, all lamps on the operator panel except for the

(Energy Saver) indicator go out.

The factory default settings of five minutes (Mode 1) and six minutes (Mode 2) are changeable within the range of 5 to 30 minutes (Mode 1) and 1 to 6 minutes (Mode 2). The printer returns to the ready-to-print state in about 25 seconds when re-activated.

Setting the Time for the Power Saver Mode

You can specify the time for the Power Saver Mode. The printer switches to the Power Saver Mode after the specified time.

The following procedure uses Microsoft Windows XP as an example.

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

Basic Operation 17

Epson AcuLaser C1700 Series User’s Guide

The Printer Setting Utility appears.

2. Click the Printer Maintenance tab.

3. Select System Settings from the list at the left side of the page.

The System Settings page is displayed.

4. Specify the time for Mode 1 and Mode 2 for Power Saver Mode.

5. Click the Apply New Settings button to take effect.

Exiting the Power Saver Mode

The printer automatically exits the Power Saver Mode when it receives a print job from a computer. To manually exit the Power Saver Mode, press any button on the operator panel.

Note:

Opening and closing the rear door will cause the printer to exit the Mode 1.

Basic Operation 18

Epson AcuLaser C1700 Series User’s Guide

Chapter 3

Printer Management Software

Print Driver

To access all of your printer’s features, install the print driver from the Software Disc.

The print driver enables your computer and printer to communicate and provides access to your printer features.

See Also:

❏ “Installing Print Driver on Computers Running Windows” on page 27

❏ “Installing Print Driver on Computers Running Mac OS X” on page 29

Printer Setting Utility (Windows Only)

The Printer Setting Utility allows you to view or specify the system settings. You can also diagnose the system settings by using the Printer Setting Utility.

The Printer Setting Utility consists of the Printer Settings Report, Printer Maintenance, and Diagnosis tabs.

The Printer Setting Utility is installed with your Epson print driver.

Status Monitor (Windows Only)

You can check the printer status with Status Monitor. Double-click the Status Monitor printer icon on the taskbar at the bottom right of the screen. The Select Printer window appears, which displays the printer name, printer connection port, and printer status. Check the column Status to know the current status of your printer.

Status Setting button: Displays the Status Settings screen and allows you to modify the Status Monitor settings.

Printer Management Software 19

Epson AcuLaser C1700 Series User’s Guide

Click the name of the desired printer listed on the Select Printer window. The Status Monitor window appears.

The Status Monitor window alerts you when there is a warning or when an error occurs, for example, when a paper jam occurs or toner is running low.

By default, the Status Monitor window launches automatically when printing starts. You can specify the conditions for starting the Status Monitor window in Auto start setup.

To change the pop-up settings for the Status Monitor window:

The following procedure uses Microsoft

1. Click start — All Programs — EPSON — Status Monitor — Activate Status Monitor.

The Select Printer window appears.

2. Click Status Setting.

The Status Settings dialog box appears.

3. Select the Pop up setting tab, and then select the type of the pop-up from Auto start setup.

You can also check the toner level of your printer and the job information on the Status Monitor window.

The Status Monitor is installed with your Epson print driver.

Windows® XP as an example.

Launcher (Windows Only)

Using the Launcher window, you can open the Status Window and Printer Setting Utility.

The Launcher is installed with your Epson print driver.

The following procedure uses Windows XP as an example.

To open the Launcher window:

1. Click start — All Programs — EPSON — EPSON Printer Software — Launcher.

Printer Management Software 20

Epson AcuLaser C1700 Series User’s Guide

The Launcher window appears.

2. The Launcher window provides two buttons; Status Window and Printer Setting Utility.

To exit, click the X button at the top-right of the window.

For details, click the Help button/icon of each application.

Status Window Click to open the Status Monitor window.

See also:

“Status Monitor (Windows Only)” on page 19

Printer Setting Utility

Click to open the Printer Setting Utility.

See also:

“Printer Setting Utility (Windows Only)” on page 19

Status Monitor Widget (Mac OS X Only)

Status Monitor Widget is a printer utility that promotes efficient use of the printer through the exchange of information between the Mac OS

You can install the Status Monitor Widget from the Software Disc. For information on the installation, see “Installing the Software” on page 29.

To open the Status Monitor Widget:

X and the printer.

Printer Management Software 21

Click the Dashboard icon in the dock to launch Dashboard.

Status Monitor window appears.

Epson AcuLaser C1700 Series User’s Guide

1. Printer Status Message Area

Displays a message of the current printer status.

Note:

❏ The Status Monitor Widget automatically obtains the printer information at the updated

interval that can be specified in preferences. Also, the printer status is refreshed when you launch the Dashboard or close the preferences.

❏ If you receive no response from the printer or the printer is processing a job using a USB

connection, “Cannot get printer information.” is displayed.

2. Printer Status Image Area

Displays the image of printer condition.

❏ Estimated Toner Level image

Displays the estimated toner level of each color if the printer is functioning properly.

Printer Management Software 22

Epson AcuLaser C1700 Series User’s Guide

Less than 29% Less than 9% Unknown

Note:

If the utility does not receive a response from the printer, the unknown toner image appears.

❏ Printer error image

Displays an indication image when an error occurs.

An error has occurred and the printer cannot be used.

Note:

To know the details on the error and how to clear the problem, check the operator panel lights and refer to “Understanding the Operator Panel Lights” on page 62 for their meanings.

3. Info (i) button

Click this button to open preferences.

Note:

The info (i) button appears on the lower-right corner of the window when the cursor is over the Status Monitor window.

Printer

Displays a list of available printer names in the drop-down list. The first printer displayed in this list is set as default.

Printer Management Software 23

Epson AcuLaser C1700 Series User’s Guide

Status Update Interval

done button Click this button to return to the Status Monitor window.

You can specify the update interval of the printer status. By default, it is set to obtain the printer information every 10 seconds. The range varies between 0 and

600.

Printer Management Software 24

Epson AcuLaser C1700 Series User’s Guide

Chapter 4

Installing the Print Driver

Connecting Your Printer

Your Epson AcuLaser C1700 series interconnection cable must meet the following requirement:

Connection Type Connection Specification

USB USB 1.1/2.0 compatible

1USB Port

Connecting Printer to Computer

Connect the printer via USB. A USB connection is a direct connection and is not used for networking.

The available feature is shown in the following table.

Connection Type Available Feature

USB You can instruct print jobs from a computer.

USB Connection

A local printer is a printer which is directly attached to your computer using the USB cable.

Installing the Print Driver 25

The following operating systems support USB connection:

Epson AcuLaser C1700 Series User’s Guide

❏ Microsoft

❏ Windows XP 64-bit Edition

❏ Windows Server

❏ Windows Server 2003 x64 Edition

❏ Windows Server 2008

❏ Windows Server 2008 64-bit Edition

❏ Windows Server 2008 R2

❏ Windows Vista

❏ Windows Vista 64-bit Edition

❏ Windows 7

❏ Windows 7 64-bit Edition

❏ Mac OS

To attach the printer to a computer:

Windows® XP

2003

X 10.3.9/10.4.11/10.5.8 -10.6

1. Ensure that the printer, computer, and any other attached devices are turned off and unplugged from the power source/outlet.

2. Connect the smaller USB connector into the USB port at the back of the printer and the other end of the cable into a USB port of the computer.

Installing the Print Driver 26

Epson AcuLaser C1700 Series User’s Guide

* USB port

Note:

Do not connect the printer USB cable to the USB connector available on the keyboard.

Installing Print Driver on Computers Running Windows

USB Connection Setup

The following procedure uses Windows XP as an example.

When the Printer is Connected to Computer With a USB Cable

1. Insert the Software Disc into your computer’s CD/DVD drive.

Note:

If the Software Disc does not automatically launch, click Start (start for Windows XP) — All Programs (for Windows Vista and Windows 7) — Accessories (for Windows Vista and Windows

7) — Run, and then enter D:\setup.exe (where D is the drive letter of your computer), and then click OK.

2. Turn on the printer.

Note:

If Found New Hardware Wizard appears, click Cancel at this time.

3. Click Easy Install.

The SOFTWARE LICENSE AGREEMENT appears.

4. If you agree to the terms of the SOFTWARE LICENSE AGREEMENT, select Agree and then click Next.

The Easy Install Navi launches.

5. Click Installing Drivers and Software.

6. Follow the on-screen instructions.

Installing the Print Driver 27

Epson AcuLaser C1700 Series User’s Guide

The Plug and Play installation starts and the installation software proceeds to the next page automatically.

7. Click Finish to exit the wizard.

When the Printer is not Connected to Computer With a USB Cable

1. Turn off the printer.

2. Insert the Software Disc into your computer’s CD/DVD drive.

Note:

If the Software Disc does not automatically launch, click Start (start for Windows XP) — All Programs (for Windows Vista and Windows 7) — Accessories (for Windows Vista and Windows

7) — Run, and then enter D:\setup.exe (where D is the drive letter of your computer), and then click OK.

3. Click Easy Install.

The SOFTWARE LICENSE AGREEMENT appears.

4. If you agree to the terms of the SOFTWARE LICENSE AGREEMENT, select Agree and then click Next.

The Easy Install Navi launches.

5. Click Installing Drivers and Software.

6. Follow the on-screen instructions to connect the computer and the printer with the USB cable, and then turn on the printer.

7. Click Finish to exit the wizard.

8. Proceed the Plug and Play installation.

Installing the Print Driver 28

Epson AcuLaser C1700 Series User’s Guide

Installing Print Driver on Computers Running Mac OS X

Installing the Driver

The following procedure uses Mac OS X 10.6 as an example.

1. Run the Software Disc on the Mac OS X.

2. Double-click the AL-C1750 C1700 Installer icon.

3. Click Continue on the displayed screen.

4. Click Continue on the Introduction screen.

5. Select a language for the Software License Agreement.

6. After reading the Software License Agreement, click Continue.

7. If you agree to the terms of the Software License Agreement, click Agree to continue the installation process.

8. Click Install to perform the standard installation.

9. Enter the administrator’s name and password, and then click OK.

10. Click Close to complete installation.

Installing the Software

The following procedure uses Mac OS X 10.6 as an example.

1. Run the Software Disc on the Mac OS X.

2. Double-click the AL-C1700 Status Monitor Installer icon.

3. Click Continue on the Introduction screen.

4. Select a language for the Software License Agreement.

Installing the Print Driver 29

Epson AcuLaser C1700 Series User’s Guide

5. After reading the Software License Agreement, click Continue.

6. If you agree to the terms of the Software License Agreement, click Agree to continue the installation process.

7. Click Install to perform the standard installation.

8. Enter the administrator’s name and password, and then click OK.

9. Click Close to complete installation.

Adding a Printer

Adding a Printer on Mac OS X 10.5.8/10.6 or Later Version(s)

1. Turn off the printer and your computer.

2. Connect the printer and your computer with the USB cable.

3. Turn on the printer and your computer.

4. Display System Preferences, and then click Print & Fax.

5. Confirm your USB printer is added to Print & Fax.

If your USB printer is not displayed, execute the following procedures.

6. Click the plus (+) sign, and then click Default.

7. Select the printer connected via USB from the Printer Name list.

Name, Location, and Print Using are automatically entered.

8. Click Add.

Adding a Printer on Mac OS X 10.4.11

1. Turn off the printer and your computer.

2. Connect the printer and your computer with the USB cable.

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Epson AcuLaser C1700 Series User’s Guide

3. Turn on the printer and your computer.

4. Start Printer Setup Utility.

Note:

You can find Printer Setup Utility in the Utilities folder in Applications.

5. Confirm your USB printer is added to Printer List.

If your USB printer is not displayed, execute the following procedures.

6. Click Add.

7. Click Default Browser in the Printer Browser dialog box.

8. Select the printer connected via USB from the Printer Name list.

Name, Location and Print Using are automatically entered.

9. Click Add.

Adding a Printer on Mac OS X 10.3.9

1. Turn off the printer and your computer.

2. Connect the printer and your computer with the USB cable.

3. Turn on the printer and your computer.

4. Start Printer Setup Utility.

Note:

You can find Printer Setup Utility in the Utilities folder in Applications.

5. Confirm your USB printer is added to Printer List.

If your USB printer is not displayed, execute the following procedures.

6. Click Add.

7. Select USB from the menu.

Installing the Print Driver 31

8. Select the printer from the Product list.

Printer Model is automatically selected.

9. Click Add.

Epson AcuLaser C1700 Series User’s Guide

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Epson AcuLaser C1700 Series User’s Guide

Chapter 5

Printing Basics

About Print Media

Using paper that is not appropriate for the printer can cause paper jams, image quality problems, or printer failure. To achieve the best performance from your printer, we recommend you to use only the paper described in this section.

When using paper other than that recommended, contact the Epson local representative office or an authorised dealer.

Print Media Usage Guidelines

The printer tray accommodates various sizes and types of paper and other specialty media. Follow these guidelines when loading paper and media:

❏ Fan paper or other specialty media before loading in the multipurpose feeder (MPF).

❏ Do not print on label stock once a label has been removed from a sheet.

❏ Use only paper envelopes. Do not use envelopes with windows, metal clasps, or adhesives with

release strips.

❏ Print all envelopes single-sided only.

❏ Some wrinkling and embossing may occur when printing envelopes.

❏ Do not overload the paper tray. Do not load print media above the fill line on the inside of the paper

width guides.

❏ Adjust the paper width guides to fit the paper size.

❏ If excessive jams occur, use paper or other media from a new package.

Warning:

Do not use conductive paper such as origami paper, carbonic paper or conductively-coated paper. When paper jam occurs, it may cause short-circuit and eventually a fire accident.

See Also:

❏ “Loading Print Media in the Multipurpose Feeder (MPF)” on page 37

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Epson AcuLaser C1700 Series User’s Guide

❏ “Loading Envelope in the Multipurpose Feeder (MPF)” on page 43

❏ “Printing on Custom Size Paper” on page 57

Print Media That Can Damage Your Printer

Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer.

Unacceptable media includes:

❏ Rough or porous media

❏ Plastic media

❏ Paper that has been folded or wrinkled

❏ Paper with staples

❏ Envelopes with windows or metal clasps

❏ Padded envelopes

❏ Non-laser glossy or coated paper

❏ Perforated media

Warning:

Do not use conductive paper such as origami paper, carbonic paper or conductively-coated paper. When paper jam occurs, it may cause short-circuit and eventually a fire accident.

Supported Print Media

Using unsuitable print media may lead to paper jams, poor print quality, breakdown and damage to your printer. To use the features of this printer effectively, use the suggested print media that is recommended here.

Important:

The toner may come off the print media, if it gets wet by water, rain, steam and so on. For details, contact the Epson local representative office or an authorized dealer.

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Epson AcuLaser C1700 Series User’s Guide

Usable Print Media

The types of print media that can be used on this printer are as follows:

Note:

❏ SEF and LEF indicate the paper feed direction; SEF stands for short-edge feed. LEF stands for

long-edge feed.

❏ Use only laser print media. Do not use ink jet paper in this printer.

❏ Printing on print media that differs from the paper size or paper type selected on the print driver may

lead to paper jams. To ensure that printing is correctly done, select the correct paper size and paper type.

Multipurpose Feeder (MPF)

Paper Size

A4 SEF (210 × 297 mm)

B5 SEF (182 × 257 mm)

A5 SEF (148 × 210 mm)

Letter SEF (8.5 × 11 inches)

Legal SEF (8.5 × 14 inches)

Folio SEF (8.5 × 13 inches)

Executive SEF (7.25 × 10.5 inches)

C5 SEF (162 × 229 mm)

Monarch SEF (3.875 × 7.5 inches)

Monarch LEF (7.5 × 3.875 inches)

# 10 Env SEF (4.125 × 9.5 inches)

DL SEF (110 × 220 mm)

DL LEF (220 × 110 mm)

Custom Size:

Width: 76.2 – 215.9 mm (3 – 8.5 inches)

Length: 127 – 355.6 mm (5 –14 inches)

Printing Basics 35

Paper Type (Weight) Plain

Bond

Lightweight Cardstock

Lightweight Glossy Cardstock

Labels

Envelope

Recycled

Letterhead

Pre-Printed

Hole Punched

Colored

Special

Custom Type

Epson AcuLaser C1700 Series User’s Guide

Loading Capacity 150 sheets of standard paper

Monarch and DL envelopes can be supported by LEF with their flap open.

The maximum width is 220 mm for DL LEF.

The minimum length is 3.875 inches for Monarch LEF and 110 mm for DL LEF.

Loading Print Media

Loading print media properly helps prevent jams and ensures trouble-free printing.

Before loading print media, identify the recommended print side of the print media. This information is usually on the print media package.

Note:

After loading paper in the feeder, specify the same paper type on the print driver.

Capacity

Multipurpose feeder (MPF) can hold:

❏ 150 sheets of standard paper

❏ 16.2 mm (0.64 inches) of thick paper

Printing Basics 36

❏ One sheet of coated paper

❏ Five envelopes

❏ 16.2 mm (0.64 inches) of labels

Print Media Dimensions

The MPF accepts print media within the following dimensions:

❏ Width: 76.2 – 215.9 mm (3.00 – 8.50 inches)

❏ Length: 127 – 355.6 mm (5.00 – 14.00 inches)

Note:

❏ The maximum width is 220 mm for DL LEF.

Epson AcuLaser C1700 Series User’s Guide

❏ The minimum length is 3.875 inches for Monarch LEF and 110 mm for DL LEF.

Loading Print Media in the Multipurpose Feeder (MPF)

Note:

❏ To avoid paper jams, do not remove the paper cover while printing is in progress.

❏ Use only laser print media. Do not use ink jet paper in this printer.

1. Open the front cover.

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Note:

When you use the MPF for the first time, open the front cover by pulling out the instruction sheet.

2. Pull the paper cover out.

Note:

When you use the MPF for the first time, remove the instruction sheet attached to the paper cover with adhesive tape.

Printing Basics 38

3. Pull the slide bar forward until it stops.

4. Pull the length guide forward until it stops.

Epson AcuLaser C1700 Series User’s Guide

5. Adjust the paper width guides to their maximum width.

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6. Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface.

7. Load print media on the MPF with the top edge first and with the recommended print side facing up.

8. Adjust the paper width guides until they rest lightly against the edges of the stack of print media.

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9. Slide the length guide towards the printer until it touches the print media.

Note:

Depending on the size of print media, first slide the slide bar backward until it stops, and then pinch the length guide and slide it backward until it touches print media.

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10. Insert the paper cover into the printer and then align the paper cover to the marking on the MPF.

11. Open the output tray extension.

12. Select the paper type from the print driver if the loaded print media is not standard plain paper. If a user-specified print media is loaded in the MPF, you must specify the paper size setting by using the print driver.

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Note:

For more information about setting the paper size and type on the print driver, refer to the online Help provided for the print driver.

Note:

For standard-size paper, adjust the guides first and then set paper.

Loading Envelope in the Multipurpose Feeder (MPF)

Note:

When you print on envelopes, be sure to specify the envelope setting on the print driver. If not specified, the print image will be rotated 180 degrees.

When Loading # 10, DL, or Monarch

Load envelopes with the side to be printed on facing up, the flap side facing down, and the flap turned to the right.

To prevent DL and Monarch from being wrinkled, they are recommended to be loaded with the print-side facing up, flap opened, and facing you.

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Note:

When you load the envelopes in the long-edge feed (LEF) orientation, be sure to specify the landscape orientation on the print driver.

When Loading C5

Load envelopes with the side to be printed on facing up, flap opened, and facing you.

Important:

Never use envelopes with windows, or coated linings. These lead to paper jams and can cause damage to the printer.

Note:

❏ If you do not load envelopes in the MPF right after they have been removed from the packaging, they

may bulge. To avoid jams, flatten them as shown below when loading them in the MPF.

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Epson AcuLaser C1700 Series User’s Guide

❏ If envelopes are still not fed correctly, add some bending to the flap of the envelopes as shown in the

following illustration. The amount of the bending shall be 5 mm (0.20 inches) or less.

❏ To confirm the correct orientation of each print media such as envelopes, see the instruction on the

Envelope/Paper Setup Navigator on the print driver.

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Loading Letterhead in the Multipurpose Feeder (MPF)

Load the letterhead in the printer with the print side facing up. Ensure that the title on the letterhead enters the printer first.

Manual Duplex Printing (Windows Print Driver Only)

Note:

When printing on curled paper, straighten the paper and then insert it into the feeder.

When you start manual duplex printing, the instruction window appears. Note that the window cannot be reopened once it is closed. Do not close the window until duplex printing is complete.

Operations on Your Computer

The following procedure uses Microsoft® Windows® XP WordPad as an example.

Note:

The way to display the printer Properties/Printing Preferences dialog box differs according to the application software. Refer to the manual of your respective application software.

1. From the File menu, select Print.

2. Select the printer from the Select Printer list box, and then click Preferences.

3. The Paper/Output tab appears.

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From 2 Sided Print, select either 2 Sided, Flip on Short Edge or 2 Sided Print to define the way 2-sided print pages are bound.

4. From Paper Size, select the size of the document to be printed.

5. From Paper Type, select the paper type to be used.

6. Click OK to close the Printing Preferences dialog box.

7. Click Print in the Print dialog box to start printing.

Important:

When you start manual duplex printing, the instruction window appears. Note that the window cannot be reopened once it is closed. Do not close the window until duplex printing is complete.

Loading Print Media in the Multipurpose Feeder (MPF)

1. First print the even pages (rear sides).

For a six page document, rear sides are printed in the order of page 6, page 4, then page 2.

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The (Start) indicator blinks and the (Ready/Data) indicator lights when the even pages finish printing.

2. After the even pages are printed, remove the paper stack from the center output tray.

Note:

Warped or curled prints can cause paper jams. Straighten them before setting them.

3. Stack the prints and set them as they are (with the blank side facing up) into the MPF.

4. Press the (Start) button.

Pages are printed in the order of page 1 (rear of page 2), page 3 (rear of page 4), and then page 5 (rear of page 6).

Note:

Printing on both sides of the paper is not possible if the document consists of various sizes of paper.

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Using the Output Tray Extension

The output tray extension is designed to prevent print media from falling from the printer after the print job is complete.

Before printing a document, ensure that the output tray extension is opened.

Printing

This section covers how to print certain lists of information from your printer and how to cancel a job.

Sending a Job to Print

Install the print driver to use all the features of the printer. When you choose Print from a software program, a window representing the print driver opens. Select the appropriate settings for the specific job you are sending to print. Print settings selected from the driver have precedence over the default menu settings selected from the Printer Setting Utility.

You may need to click Preferences from the initial Print dialog box to see all the available system settings you can change. If you are not familiar with a feature in the print driver window, open the online Help for more information.

To print a job from a typical Windows application:

1. Open the file you want to print.

2. From the File menu, select Print.

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3. Verify that the correct printer is selected in the dialog box. Modify the system settings as needed (such as the pages you want to print or the number of copies).

4. To adjust system settings not available from the first screen, such as Quantity, Paper Size, or Feed Orientation, click Preferences.

The Printing Preferences dialog box appears.

5. Specify the print settings. For more information, click Help.

6. Click OK to close the Printing Preferences dialog box.

7. Click Print to send the job to the selected printer.

Canceling a Print Job

There are several methods for canceling a print job.

Canceling From the Operator Panel

To cancel a job after it has started printing:

1. Press the

Note:

Printing is canceled only for the current job. All the following jobs will continue to print.

(Cancel Job) button.

Canceling a Job From the Computer Running Windows

Canceling a Job From the Taskbar

When you send a job to print, a small printer icon appears in the right corner of the taskbar.

1. Double-click the printer icon.

A list of print jobs appears in the printer window.

2. Select the job you want to cancel.

3. Press the Delete key.

Printing Basics 50

Canceling a Job From the Desktop

1. Minimize all programs to reveal the desktop.

Click start — Printers and Faxes (for Windows XP).

Click Start — Printers and Faxes (for Windows Server

Click Start — Devices and Printers (for Windows 7 and Windows Server 2008 R2).

Epson AcuLaser C1700 Series User’s Guide

2003).

Click Start — Control Panel — Hardware and Sound — Printers (for Windows Vista

Click Start — Control Panel — Printer (for Windows Server 2008).

A list of available printers appears.

2. Double-click the printer you selected when you sent the job.

A list of print jobs appears in the printer window.

3. Select the job you want to cancel.

4. Press the Delete key.

Selecting Printing Options

Selecting Printing Preferences (Windows)

Printer preferences control all of your print jobs, unless you override them specifically for a job. For example, if you want to use duplex printing for most jobs, set this option in printer settings.

To select printer preferences:

1. Click start — Printers and Faxes (for Windows XP).

Click Start — Printers and Faxes (for Windows Server 2003).

Click Start — Devices and Printers (for Windows 7 and Windows Server 2008 R2).

Click Start — Control Panel — Hardware and Sound — Printers (for Windows Vista).

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Click Start — Control Panel — Printer (for Windows Server 2008).

A list of available printers appears.

2. Right-click the icon for your printer, and then select Printing Preferences.

The EPSON AL-C1700 Printing Preferences screen appears.

3. Make selections on the driver tabs, and then click OK to save your selections.

Note:

For more information about Windows print driver options, click Help on the print driver tab to view the online Help.

Selecting Options for an Individual Job (Windows)

If you want to use special printing options for a particular job, change the driver settings before sending the job to the printer. For example, if you want to use Photo print-quality mode for a particular graphic, select this setting in the driver before printing that job.

1. With the desired document or graphic open in your application, access the Print dialog box.

2. Select the Epson AcuLaser C1700 series and click Preferences to open the print driver.

3. Make selections on the driver tabs. See the following table for specific printing options.

Note:

In Windows, you can save current printing options with a distinctive name and apply them to other print jobs. Make selections on the Paper/Output, Image Options, Layout, Watermarks, or Advanced Settings tab, and then click Save under Saved Settings on the Paper/Output tab. Click Help for more information.

4. Click OK to save your selections.

5. Print the job.

See the following table for specific printing options:

Printing Basics 52

Printing Options for Windows

Operating System Driver Tab Printing Options

Epson AcuLaser C1700 Series User’s Guide

Windows XP, Windows XP x 64bit, Windows Server 2003, Windows Server 2003 x 64bit, Windows Vista, Windows Vista x 64bit, Windows Server 2008, Windows Server 2008 x 64bit, Windows Server 2008 R2, Windows 7, or Windows 7 x 64bit

Paper/Output tab

Image Options tab

❏ Saved Settings

❏ 2 Sided Print

❏ Output Color

❏ Quantity

❏ Collated

❏ Paper Summary

❏ Paper Size

❏ Paper Type

❏ Feed Orientation

❏ Envelope/Paper Setup Navigator

❏ Printer Status

❏ Defaults

❏ Output Color

❏ Output Recognition

❏ Image Adjustment Mode

❏ Image Types

❏ Image Auto Correction

❏ Image Settings

❏ Color Balance

❏ Profile Settings

❏ Defaults

Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, or Windows 7

Layout tab

Watermarks tab

❏ Image Orientation

❏ Multiple-Up

❏ Booklet / Poster / Mixed Document / Rotation

❏ Fit to New Paper Size

❏ Specify Zoom

❏ Image Shift / Print Position

❏ Defaults

❏ Watermarks

❏ New Watermark

❏ Edit Watermark

❏ Delete Watermark

❏ Apply to First Page Only

❏ Annotation

❏ Defaults

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Operating System Driver Tab Printing Options

Advanced Settings tab

❏ Skip Blank Pages

❏ Draft Mode

❏ Other Settings (Graphics Settings)

❏ Items

❏ Settings for

❏ About

❏ Defaults

Selecting Options for an Individual Job (Mac OS X)

To select print settings for a particular job, change the driver settings before sending the job to the printer.

1. With the document open in your application, click File, and then click Print.

2. Select the Epson AcuLaser C1700 series from Printer.

3. Select the desired printing options from the menus and drop-down lists that are displayed.

Note:

In Mac OS create multiple presets and save each with its own distinctive name and printer settings. To print jobs

X, click Save As on the Presets menu screen to save the current printer settings. You can

using specific printer settings, click the applicable saved preset in the Presets list.

4. Click Print to print the job.

Mac OS X Print Driver Printing Options:

The table shown below uses Mac OS X 10.6 TextEdit as an example.

Printing options for Mac OS X

Item Printing Options

❏ Copies

❏ Collated

❏ Pages

❏ Paper Size

❏ Orientation

Printing Basics 54

Item Printing Options

Layout ❏ Pages per Sheet

❏ Layout Direction

❏ Border

❏ Two-Sided

❏ Reverse page orientation

❏ Flip horizontally

Paper Handling ❏ Pages to Print

❏ Page Order

❏ Scale to fit paper size

❏ Destination Paper Size

❏ Scale down only

Cover Page ❏ Print Cover Page

❏ Cover Page Type

❏ Billing Info

Epson AcuLaser C1700 Series User’s Guide

Scheduler ❏ Print Document

❏ Priority

Job Control ❏ Account Mode

Image Settings ❏ Brightness

❏ Contrast

❏ Chroma

Printer Features ❏ Basic

❏ Output Color

❏ Paper Type

❏ Detailed Settings

❏ Image Type

❏ Image Rotation (180deg)

❏ Skip Blank Pages

❏ Draft Mode

❏ Trapping

❏ Image Enhancement

❏ Sharpness Adjustment

❏ Screen

❏ Color Balance C/M/Y/K

❏ Low Density

❏ Medium Density

❏ High Density

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Item Printing Options

Summary

Printing Custom Size Paper

This section explains how to print on custom size paper using the print driver.

The way to load custom size paper in the MPF is the same as the one to load standard size paper.

See Also:

“Loading Print Media in the Multipurpose Feeder (MPF)” on page 37

Defining Custom Paper Sizes

Before printing, set the custom size on the print driver.

Note:

When setting the paper size on the print driver, be sure to specify the same size as the actual print media used. Setting the wrong size for printing can cause printer failure. This is especially true if you configure a bigger size when using a narrow width paper.

Using the Windows Print Driver

On the Windows print driver, set the custom size in the Custom Paper Size dialog box. This section explains the procedure using Windows XP as an example.

For Windows XP or later, an administrator’s password only allows users with administrator rights to change the settings. Users without the rights of administrator can only view the contents.

1. Click start — Printers and Faxes.

2. Right-click the icon for your printer, and then select Properties.

3. Select the Configuration tab.

4. Click Custom Paper Size.

5. Select the custom setup you want to define from Details.

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6. Specify the length of the short edge and long edge under Settings for. You can specify the values either by entering them directly or using the up arrow and down arrow buttons. The length of the short edge cannot be longer than the long edge, even if it is within the specified range. The length of the long edge cannot be shorter than the short edge, even if it is within the specified range.

7. To assign a paper name, select the Name Paper Size check box, and then enter the name in Paper Name. Up to 14 characters can be used for the paper name.

8. If necessary, repeat steps 5 to 7 to define another custom size.

9. Click OK twice.

Printing on Custom Size Paper

Use the following procedures to print using either the Windows or Mac OS X print drivers.

Using the Windows Print Driver

This section explains the procedure using Windows XP WordPad as an example.

Note:

The way to display the printer Properties/Printing Preferences dialog box differs according to the application software. Refer to the manual of your respective application software.

1. From the File menu, select Print.

2. Select the printer as the printer to be used and click Preferences.

3. Select the Paper/Output tab.

4. Select the size of the original document from Paper Size.

5. Select the appropriate paper type from Paper Type.

6. Click the Layout tab.

7. From Fit to New Paper Size, select the custom size you defined. If you have selected the custom size from Paper Size in step 4, select Same as Paper Size.

8. Click OK.

9. Click Print in the Print dialog box to start printing.

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Using the Mac OS X Print Driver

This section explains the procedure using Mac OS X 10.6 TextEdit as an example.

1. From the File menu, select Page Setup.

2. Select the printer as the printer to be used from Format For.

3. From Paper Size, select Manage Custom Sizes.

4. In the Custom Paper Sizes window, click +.

A newly created setting “Untitled” is displayed in the list.

5. Double-click “Untitled” and enter a name for the setting.

6. Enter the size of the original document in the Width and Height boxes of Paper Size.

7. Specify Non-Printable Area if necessary.

8. Click OK.

9. Make sure that the newly created paper size is chosen in Paper Size, and then click OK.

10. From the File menu, select Print.

11. Click Print to start printing.

Checking Status of Print Data

Checking Status (Windows Only)

You can check the printer status with Status Monitor. Double-click the Status Monitor printer icon on the taskbar at the bottom right of the screen. The Select Printer window appears, which displays the printer name, printer connection ports, and printer status. Check the column Status to know the current status of your printer.

Status Setting button: Displays the Status Settings screen and allows you to modify the Status Monitor settings.

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Epson AcuLaser C1700 Series User’s Guide

Click the name of the desired printer listed on the Select Printer window. The Status Monitor window appears. You can check the printer status and print job status.

For more information about Status Monitor, see Help. The following procedure uses Windows XP as an example:

1. Click start — All Programs.

2. Select EPSON.

3. Select Status Monitor.

4. Select Status Monitor Help.

See Also:

“Status Monitor (Windows Only)” on page 19

Printing a Report Page

To confirm your printer settings, print a report page.

This section describes two methods of printing a report page.

Printing a Printer Settings Page

To verify detailed printer settings, print a Printer Settings page.

The Operator Panel

1. Press and hold the (Start) button when the (Ready/Data) indicator lights (ready status) until the

The Printer Settings page, Panel Settings page, and Error History Report are printed.

The Printer Setting Utility

The following procedure uses Windows XP as an example.

(Ready/Data) indicator blinks.

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

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Epson AcuLaser C1700 Series User’s Guide

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

The Printer Setting Utility appears.

2. Click the Printer Settings Report tab.

3. Select Information Pages from the list at the left side of the page.

The Information Pages page is displayed.

4. Click Printer Settings.

The Printer Settings page is printed.

Printer Settings

You can select menu items and corresponding values from the Printer Setting Utility.

The following procedure uses Windows XP as an example.

Note:

Factory defaults may vary for different countries. These settings are active until new ones are selected or the factory defaults are restored.

To select a new value as a setting:

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

The Printer Setting Utility appears.

2. Click the Printer Maintenance tab.

3. Select the desired menu item.

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Epson AcuLaser C1700 Series User’s Guide

Each menu item has a list of values for the menu item. A value can be:

❏ A phrase or word to describe a setting

❏ A numerical value that can be changed

❏ An On or Off setting

4. Select the desired value, and then click the associated button with each menu item.

Driver settings may have precedence over changes previously made and may require you to change the Printer Setting Utility defaults.

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Chapter 6

Using the Operator Panel

Resetting to Factory Defaults

After Initializing the Non-Volatile Memory (NVM) and rebooting the printer, all the menu parameters or data are reset to their factory default values.

1. Turn off the printer.

2. Open the rear door.

3. While holding down the on the printer.

4. After the button and

5. Close the rear door.

The printer starts initializing the NVM.

Important:

Never attempt to turn off the printer. The printer will cease to function.

The printer restarts automatically to apply the settings and prints the Printer Settings and Panel Settings pages.

6. Check if the factory settings are restored by referring to the Printer Settings and Panel Settings pages.

(Start), (Energy Saver), and (Error) indicators go out, release the (Start)

(Cancel Job) button.

(Start) button and the (Cancel Job) button at the same time, turn

Understanding the Operator Panel Lights

The operator panel lights mean different things, depending on their sequence. Orange or green lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention (for example, out of paper), or service.

Using the Operator Panel 62

Off On Blink

—

Epson AcuLaser C1700 Series User’s Guide

7 6

Common Light Sequences

The following table shows the most common light status.

1234567Printer Status

Toner Energy

Saver

——————

Jam Start Error Load

2 3

Ready/

Paper

Data

Ready

Processing

Printing

—

——————

———— Canceling a print job

Calibrating

Warming up

Waiting for incoming data

Initializing NVM

Using the Operator Panel 63

Epson AcuLaser C1700 Series User’s Guide

1234567Printer Status

Toner Energy

Saver

——————

—

———

Load paper for the second side (odd) pages, and press the (Start) button. See “Manua l Duplex Printing (Windows Print

Jam Start Error Load

Paper

Ready/ Data

On Diagnosis when starting

—————In Power Saver Mode

—— Waiting for manual duplex

printing.

Driver Only)” on page 46.

Warnings

The following table shows the warning conditions. You can continue printing even though the warning appears.

1 234567Printer Status

Toner Energy

Saver

YMCK

Jam Start Error Load

Paper

Ready/ Data

——————

— —————

—— ————

——— ———

—

—————

————————

— ———————

The yellow toner

is low.

The magenta toner is low.

The cyan toner is

low.

The black toner is

low.

The printer is in the Non Genuine Toner mode.

The yellow toner is empty.

The magenta toner is empty.

Using the Operator Panel 64

Epson AcuLaser C1700 Series User’s Guide

1 234567Printer Status

Toner Energy

Saver

YMCK

——

When another error occurs, (Error) indicator lights up and the toner indicators do not light up.

The (Ready/Data) indicator blinks or lights up green depending on the printer status.

This warning appears only when Epson toner cartridges are used (Non Genuine Toner is set to off at the Printer Setting

Utility).

In this case, you can continue printing in black and white.

——————

Jam Start Error Load

Paper

Ready/ Data

The cyan toner is empty.

Operator Call Errors

The following table shows the location where an error occurred. Operator call errors require some kind of intervention to resolve the problem.

1 234567Cause/Remedy

Toner Energy

Saver

YMCK

Jam Start Error Load

Paper

Ready/ Data

————— —

—————

————— — —

— ——Paper jam

—No paper is

loaded.

Load paper and press the (Start) button.

See “Loading Print Media” on page

36.

occurred.

See “Clearing Jams” on page

71.

——The rear door is

open.

Close the rear door.

Using the Operator Panel 65

Epson AcuLaser C1700 Series User’s Guide

1 234567Cause/Remedy

Toner Energy

Saver

YMCK

————— —

————— — —

—————— — — The specified

—

——

———

————— ——

———— ——

——— ——

Jam Start Error Load

Paper

——An error occurred.

Ready/ Data

— The wrong size of

paper is loaded.

See “Loading Print Media” on page

36.

Press and hold the

(Start) button to display the secondary error light sequences.

toner cartridge is not installed or not installed correctly. Re-install the specified toner cartridge.

—————— — — The specified

—

——

———

————— ——

———— ——

——— ——

See “Installing a Toner Cartridge” on page 109.

toner cartridge is empty or invalid. Replace the specified toner cartridge.

See “Replacing Toner Cartridges” on page 106.

Using the Operator Panel 66

Epson AcuLaser C1700 Series User’s Guide

1 234567Cause/Remedy

Toner Energy

Saver

YMCK

—————— — — The density of the

—

——

———

————— ——

———— ——

——— ——

Jam Start Error Load

Paper

Ready/ Data

specified toner is not enough. Replace the specified toner cartridge.

See “Replacing Toner Cartridges” on page 106.

Secondary light sequences

When the ( Error) indicator lights up, first check if the rear door is closed. If the ( Error) indicator still lights up, the secondary error has occurred. Press and hold the secondary error light sequences.

1 234567Cause/Remedy

(Start) button to display the

Toner Energy

Saver

YMCK

———

Jam Start Error Load

Paper

—— — Memory overflow

Ready/ Data

Press the (Cancel Job) button to clear the message and cancel the current print job.

See “Canceling a Print Job” on page

50.

Using the Operator Panel 67

Epson AcuLaser C1700 Series User’s Guide

1 234567Cause/Remedy

Toner Energy

Saver

YMCK

——

—

— —— —Page Description

—— —— —Invalid job

Jam Start Error Load

Paper

Ready/ Data

Language (PDL) error

Press the (Cancel Job) button to clear the message and cancel the current print job.

See “Canceling a Print Job” on page

50.

environment

The configuration of the printer set on the print driver does not match the configuration of your printer.

Press the (Cancel Job) button to cancel the current print job.

See “Canceling a Print Job” on page

50.

——— —— — Color Toner

Density (CTD) sensor dustiness

Clean the CTD sensor.

See “Cleaning the Color Toner Density (CTD) Sensor” on page

104.

Using the Operator Panel 68

Epson AcuLaser C1700 Series User’s Guide

Fatal Errors

Contact the Epson local representative office or an authorised dealer if this error occurs repeatedly.

See Also:

“Contacting Epson Support” on page 118

1234567Cause/Remedy

Toner Energy

Saver

————

Jam Start Error Load

Paper

— — A fatal error occurred.

Ready/ Data

Turn off the printer, and then on.

Firmware Errors

Contact the Epson local representative office or an authorised dealer if this error occurs repeatedly.

See Also:

“Contacting Epson Support” on page 118

1 234567Cause/Remedy

Toner Energy

Saver

YMCK

———

——— — A firmware error

Jam Start Error Load

Paper

Ready/ Data

occurred.

——

Press the

(Cancel Job)

button to clear the error.

See “Canceling a Print Job” on page

50.

——— —A ROM erasing

error occurred.

Turn off the printer, and then on.

Using the Operator Panel 69

Epson AcuLaser C1700 Series User’s Guide

1 234567Cause/Remedy

Toner Energy

Saver

YMCK

—

——— — A ROM writing

——— — An error occurred

Jam Start Error Load

Paper

Ready/ Data

error occurred.

Turn off the printer, and then on.

while downloading the firmware.

Turn off the printer, and then on.

Using the Operator Panel 70

Epson AcuLaser C1700 Series User’s Guide

Chapter 7

Troubleshooting

Clearing Jams

Careful selection of appropriate print media and proper loading allow you to avoid most jams.

See also:

❏ “About Print Media” on page 33

❏ “Supported Print Media” on page 34

Note:

Before buying large quantities of any print media, it is recommended that you try a sample first.

Avoiding Jams

❏ Use only recommended print media.

❏ See “Loading Print Media in the Multipurpose Feeder (MPF)” on page 37 to load print media

properly.

❏ Do not overload the print media sources. Ensure that the stacked print media does not exceed the

maximum height indicated on the paper width guides.

❏ Do not load wrinkled, creased, damp, or curled print media.

❏ Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try

feeding one sheet at a time through the MPF.

❏ Do not use print media that you have cut or trimmed.

❏ Do not mix print media sizes, weights, or types in the same print media source.

❏ Ensure that the recommended print side is face up when you insert the print media.

❏ Keep print media stored in an acceptable environment.

❏ Ensure that all cables that connect to the printer are correctly attached.

❏ Overtightening the guides may cause jams.

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Epson AcuLaser C1700 Series User’s Guide

See also:

❏ “About Print Media” on page 33

❏ “Supported Print Media” on page 34

Identifying the Location of Paper Jams

Caution:

Do not attempt to remove a paper jammed deeply inside the product, particularly a paper wrapped around a Fusing Unit or a heat roller. Otherwise, it may cause injuries or burns. Switch off the product promptly and contact your local Epson representative.

Important:

Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.

The following illustration shows where paper jams may occur along the print media path.

1 Center Output Tray

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Epson AcuLaser C1700 Series User’s Guide

2 Transfer Belt

3 Levers

4 Rear Door

5Front Cover

6 Multipurpose feeder (MPF)

Clearing Paper Jams From the Front of the Printer

Note:

To resolve the error displayed on the operator panel, you must clear all print media from the print media path.

1. Pull the paper cover out.

2. Remove any paper jammed from the front of the printer.

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Epson AcuLaser C1700 Series User’s Guide

3. Replace the paper cover in the printer.

Important:

Do not use excessive force on the paper cover. Doing so could damage it or the inside of the printer.

Clearing Paper Jams From the Back of the Printer

Important:

❏ To prevent electric shock, always turn off the printer and disconnect the power cord from the

grounded outlet before performing maintenance.

❏ To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes

extremely hot during use.

Note:

To resolve the error displayed on the operator panel, you must clear all print media from the print media path.

1. Push the rear cover handle and open the rear door.

Troubleshooting 74

2. Lift up the levers.

3. Remove any paper jammed from the back of the printer.

Epson AcuLaser C1700 Series User’s Guide

4. Lower the levers to their original position.

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Epson AcuLaser C1700 Series User’s Guide

5. Close the rear door.

Clearing Paper Jams From the Center Output Tray

Important:

❏ To prevent electric shock, always turn off the printer and disconnect the power cord from the

grounded outlet before performing maintenance.

❏ To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes

extremely hot during use.

Note:

To resolve the error displayed on the operator panel, you must clear all print media from the print media path.

1. Push the rear cover handle and open the rear door.

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Epson AcuLaser C1700 Series User’s Guide

2. Lift up the levers.

3. Remove any paper jammed from the back of the printer. If no paper is found in the paper path, then remove any paper jammed out of the center output tray.

4. Lower the levers to their original position.

Troubleshooting 77

5. Close the rear door.

Jam Problems

Epson AcuLaser C1700 Series User’s Guide

Misfeed jam

Problem Action

Print media misfeeds occur. Ensure that the paper is properly inserted in the MPF.

Depending on the print media you use, take any of the following actions:

❏ For thick paper, use the one that is 163 gsm or less.

❏ For thin paper, use the one that is 60 gsm or more.

❏ For the envelope, ensure that it is properly loaded in the MPF as instructed in

“Loading Envelope in the Multipurpose Feeder (MPF)” on page 43.

If the envelope is deformed, correct it or use another envelope.

If performing manual duplex printing, ensure that the print media is not curled.

Fan the print media.

If the print media is damp, turn over the print media.

If the problem continues, use print media that is not damp.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

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Epson AcuLaser C1700 Series User’s Guide

Multi-feed jam

Problem Action

Print media multiple feeds occur. Ensure that the paper is inserted properly in the MPF.

If the print media is damp, use print media that is not damp.

Fan the print media.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Basic Printer Problems

Some pr inter proble ms can be eas y to res olve. If a pr oblem occur s with y our pr inter, check each o f the following:

❏ The power cord is connected to the printer, and to a properly grounded electrical outlet.

❏ The printer is turned on.

❏ The electrical outlet is not turned off at any switch or breaker.

❏ Other electrical equipment plugged into the outlet is working.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem.

Display Problems

Problem Action

After the printer is turned on, the (Ready/Data) indicator is not lit.

Turn off the printer, wait for 10 seconds, and turn on the printer.

Troubleshooting 79

Printing Problems

Problem Action

Epson AcuLaser C1700 Series User’s Guide

Job did not print or incorrect characters printed.

Print media misfeeds or multiple feeds occur.

Ensure that the

Ensure that print media is loaded in the printer.

Verify that you are using the correct print driver.

Ensure that you are using the correct USB cable and that it is securely connected to the printer.

Verify that the correct print media size is selected.

If you are using a print spooler, verify that the spooler has not stalled.

Ensure that the print media you are using meets the specifications for your printer.

See also:

“Usable Print Media” on page 35

Fan the print media before loading it.

Ensure that the print media is loaded correctly.

Ensure that the paper width guides and length guide are adjusted correctly.

Do not overfill the print media sources.

Do not force print media into the MPF when you load it.

(Ready/Data) indicator is lit.

Otherwise, it may skew or buckle.

Ensure that the print media is not curled.

Load the recommended print side correctly for the type of print media you are using.

See also:

“Loading Print Media” on page 36

Turn the print media over or around and try printing again to see if feeding improves.

Do not mix print media types.

Do not mix reams of print media.

Remove the top and bottom curled sheets of a ream before loading the print media.

Load a print media source only when it is empty.

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Epson AcuLaser C1700 Series User’s Guide

Problem Action

The envelope is creased after printing. Ensure that the envelope is loaded as instructed in “Loading Envelope in the

Multipurpose Feeder (MPF)” on page 43.

Page breaks in unexpected places.

Print media does not stack neatly in the center output tray.

Job prints from the wrong source or on the wrong print media.

Increase the value for Job Time-Out in the System Settings menu, that is on the Printer Maintenance tab in the Printer Setting Utility.

Turn the print media stack over in the MPF.

Check Paper Type in the print driver.

Print Quality Problems

Note:

In this section, some procedures use the Printer Setting Utility or Status Monitor.

See also:

❏ “Printer Setting Utility (Windows Only)” on page 19

❏ “Status Monitor (Windows Only)” on page 19

The Output Is Too Light

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Epson AcuLaser C1700 Series User’s Guide

Problem Action

The output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount of

toner in each toner cartridge.

1. Check the toner level in the Status tab in the Status Monitor window.

2. Replace the toner cartridges as necessary.

Verify that the print media is dry and the correct print media is used.

If not, use the print media recommended for the printer.

See also:

“Usable Print Media” on page 35

Try changing the Paper Type setting in the print driver.

1. On the Paper / Output tab in Printing Preferences of the print driver, change the Paper Type setting.

Disable Draft Mode in the print driver.

1. On the Advanced Settings tab in Printing Preferences of the print driver, ensure that the Draft Mode check box is not selected.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Toner Smears or Print Comes Off/Stain on Back Side

Troubleshooting 82

Problem Action

Epson AcuLaser C1700 Series User’s Guide

Toner smears or print comes off.

The output has stain on the back side.

The print media surface may be uneven. Try changing the Paper Type setting in the print driver. For example, change Plain to Lightweight Cardstock.

1. On the Paper / Output tab in Printing Preferences of the print driver, change the Paper Type setting.

Verify that the correct print media is being used.

If not, use the print media recommended for the printer.

See also:

“Usable Print Media” on page 35

Adjust the temperature of the fusing unit.

1. Launch the Printer Setting Utility, and click Adjust Fusing Unit on the Printer Maintenance tab.

2. Adjust the fixing temperature by turning up the value for your printing media.

3. Click the Apply New Settings button.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Random Spots/Blurred Images

Troubleshooting 83

Problem Action

Epson AcuLaser C1700 Series User’s Guide

The printed result has random spots or is blurred.

Ensure that the toner cartridges are installed correctly.

See also:

“Installing a Toner Cartridge” on page 109

If you use non-genuine brand toner cartridges, install genuine brand toner cartridges.

Clean up the fusing unit.

1. Load one sheet of paper on the MPF, and then print a solid image all over paper.

2. Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

The Entire Output Is Blank

If this trouble happens, contact the Epson local representative office or an authorised dealer.

Streaks Appear on the Output

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Epson AcuLaser C1700 Series User’s Guide

If this trouble happens, contact the Epson local representative office or an authorised dealer.

Pitched Color Dots

If this trouble happens, contact the Epson local representative office or an authorised dealer.

Vertical Blanks

Problem Action

The printed result has vertical blanks. Clean inside the printer and perform test print.

1. Clean inside the printer by using the print head cleaning rod.

2. Click Print Test Page in the Properties window of the print driver.

See also:

“Cleaning Inside the Printer” on page 101

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Troubleshooting 85

Mottle

Problem Action

Epson AcuLaser C1700 Series User’s Guide

The printed result has mottled appearance.

Adjust the transfer bias.

1. Launch the Printer Setting Utility, click Adjust BTR on the Printer Maintenance tab.

2. Adjust the setting for the type of print media being used.

3. Click the Apply New Settings button.

If you use non-recommended print media, use the print media recommended for the printer.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Ghosting

Troubleshooting 86

Problem Action

The printed result has ghosting. Adjust the transfer bias.

1. Launch the Printer Setting Utility, and click Chart Print on the Diagnosis tab.

2. Click the Ghost Configuration Chart button.

The Ghost Configuration Chart is printed.

3. Click BTR Refresh Mode on the Printer Maintenance tab.

4. Select the check box next to On, and then click the Apply New Settings button.

5. Click Chart Print on the Diagnosis tab.

6. Click the Ghost Configuration Chart button.

The Ghost Configuration Chart is printed.

The print media surface may be uneven. Try changing the Paper Type setting in the print driver. For example, change Plain to Lightweight Cardstock.

1. On the Paper / Output tab in Printing Preferences of the print driver, change the Paper Type setting.

Epson AcuLaser C1700 Series User’s Guide

Adjust the temperature of the fusing unit.

1. Launch the Printer Setting Utility, and click Adjust Fusing Unit on the Printer Maintenance tab.

2. Adjust the fixing temperature by turning up the value for your printing media.

3. Click the Apply New Settings button.

If you use non-recommended print media, use the print media recommended for the printer.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Fog

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Epson AcuLaser C1700 Series User’s Guide

Problem Action

The printed result is foggy. When the whole is printed light, contact the Epson local representative office or an

authorised dealer.

When the printed page is partly light, start Developer Stir Mode.

1. Launch the Printer Setting Utility, and click Developer Stir Mode on the Diagnosis tab.

2. Click the Start button.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Bead-Carry-Out (BCO)

Problem Action

Bead-Carry-Out (BCO) is happening. If the printer is installed in a high altitude location, set the altitude of the location.

1. Launch the Printer Setting Utility, and click Adjust Altitude on the Printer Maintenance tab.

2. Select the value close to the altitude of the location where the printer is installed.

3. Click the Apply New Settings button.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

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Epson AcuLaser C1700 Series User’s Guide

Auger Mark

Problem Action

The printed result has auger mark. The toner cartridges may be low or need to be replaced. Confirm the amount of

toner in each toner cartridge.

1. Check the toner level in the Status tab in the Status Monitor window.

2. Replace the toner cartridges as necessary.

Start Developer Stir Mode.

1. Launch the Printer Setting Utility, and click Developer Stir Mode on the Diagnosis tab.

2. Click the Start button.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Wrinkled/Stained Paper

Troubleshooting 89

Problem Action

Epson AcuLaser C1700 Series User’s Guide

The output is wrinkled.

The output is stained.

Verify that the correct print media is being used.

If not, use the print media recommended for the printer.

If excessive wrinkles occur, use paper or other media from a new package.

See also:

❏ “Usable Print Media” on page 35

❏ “About Print Media” on page 33

If you use the envelope, check whether the cre a se i s wi t hi n 30 m m o f th e fo u r ed g es of the envelope.

If the crease is within 30 mm of the four edges of the envelope, this is considered normal. Your printer is not at fault.

If not, take the following actions:

❏ If the envelope is #10 envelope, which is 220 mm or longer and has a flap on the

long edge, use a different size envelope.

❏ If the envelope is C5, which is 220 mm or longer and has a flap on the short

edge, load it in the MPF with the flap open and facing up.

❏ If the envelope is Monarch or DL, which is shorter than 220 mm, load it long

edge feed in the MPF with the flap open and facing up. If the problem continues, use a different size envelope.

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

The Top Margin Is Incorrect

Problem Action

The top margin is incorrect. Ensure that the margins are set correctly on the application being used.

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Epson AcuLaser C1700 Series User’s Guide

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Color Registration Is out of Alignment

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Epson AcuLaser C1700 Series User’s Guide

Problem Action

Color registration is out of alignment. Execute auto color registration adjustment.

1. Launch the Printer Setting Utility, and click Color Registration Adjustment on the Printer Maintenance tab.

2. Deselect the check box next to On.

3. Click the Start button next to Auto Correct.

Clean the CTD sensor.

1. Clean the CTD sensor.

2. Launch the Printer Setting Utility, and click Color Registration Adjustment on the Printer Maintenance tab.

3. Deselect the check box next to On.

4. Click the Start button next to Auto Correct.

See also:

“Cleaning the Color Toner Density (CTD) Sensor” on page 104

Print the color registration chart and manually correct the color registration.

1. Launch the Printer Setting Utility, and click Color Registration Adjustment on the Printer Maintenance tab.

2. Deselect the check box next to On.

3. Click the Start button next to Print Color Regi Chart.

4. Select the paper size, and then click OK.

The color registration chart is printed.

5. Check the values with the straight lines on the chart.

6. Select the value for each color on the Printer Setting Utility.

7. Click the Apply New Settings button.

8. Click the Start button next to Print Color Regi Chart to print the color registration chart again.

9. Adjust till all straight lines are at the value of 0.

See also:

“Adjusting Color Registration” on page 93

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Troubleshooting 92

Protrudent/Bumpy Paper

Problem Action

Printed surface got protrudent/bumpy. Clean up the fusing unit.

1. Load one sheet of paper on the MPF, and then print a solid image all over paper.

2. Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper.

Epson AcuLaser C1700 Series User’s Guide

Note:

If the problem continues even though you have taken suggested actions described above, contact the Epson local representative office or an authorised dealer.

Adjusting Color Registration

This section describes how to adjust the color registration when you first install the printer or after moving it to a new location.

Performing Auto Correct

Auto Correct allows you to correct the color registration automatically.

The Printer Setting Utility

The following procedure uses Microsoft® Windows® XP as an example.

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

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Epson AcuLaser C1700 Series User’s Guide

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

The Printer Setting Utility opens.

2. Click the Printer Maintenance tab.

3. Select Color Registration Adjustment from the list at the left side of the page.

The Color Registration Adjustment page is displayed.

4. Deselect the check box next to On.

5. Click the Start button next to Auto Correct.

The color registration is corrected automatically.

Printing the Color Registration Chart

The Printer Setting Utility

The following procedure uses Windows XP as an example.

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

The Printer Setting Utility opens.

2. Click the Printer Maintenance tab.

3. Select Color Registration Adjustment from the list at the left side of the page.

The Color Registration Adjustment page is displayed.

4. Deselect the check box next to On.

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Epson AcuLaser C1700 Series User’s Guide

5. Click the Start button next to Print Color Regi Chart.

6. Select the paper size, and then click OK.

The color registration chart is printed.

Determining Values

On the color registration chart printed, find the straightest lines where the two black lines and the colored line are most closely aligned for each color (Y, M, and C).

If you find the straightest line, make a note of the value (-5 – +5) indicated by the straightest line for each color.

When the value is 0 for each color, you do not need to adjust the color registration.

When the value is not 0, enter the value according to the procedure in “Entering Values” on page

96.

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Epson AcuLaser C1700 Series User’s Guide

Entering Values

The Printer Setting Utility

Using the Printer Setting Utility, enter the values that you found in the color registration chart to make adjustments.

The following procedure uses Windows XP as an example.

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

The Printer Setting Utility opens.

2. Click the Printer Maintenance tab.

3. Select Color Registration Adjustment from the list at the left side of the page.

The Color Registration Adjustment page is displayed.

4. Deselect the check box next to On.

5. Select the value you checked in the color registration chart, and then click the Apply New Settings button.

6. Click the Start button next to Print Color Regi Chart.

7. Select the paper size, and then click OK.

The color registration chart is printed with the new values.

8. Adjust until all straight lines are at the value of 0. Show image of before and after adjustment will help.

Important:

❏ After printing the color registration chart, do not turn off the printer until the printer motor has

stopped running.

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Epson AcuLaser C1700 Series User’s Guide

❏ If 0 is not next to the straightest lines, determine the values and adjust the printer again.

Noise

Note:

In this section, the procedures use the Printer Setting Utility.

See also:

“Printer Setting Utility (Windows Only)” on page 19

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Epson AcuLaser C1700 Series User’s Guide

Problem Action

The printer makes a strange noise. Locate the cause of the problem by removing the toner cartridges.

1. Remove the toner cartridges.

2. Launch the Printer Setting Utility, and click Machine Check on the Diagnosis tab.

3. Select Main Motor Operation Check from the drop-down list box, and click the Start button.

4. Click the Play of Sound button to check the motor sound.

See also:

“Replacing Toner Cartridges” on page 106

If the noise generated from the printer matches with the noise from the Play of Sound button, contact the Epson local representative office or an authorised dealer.

Perform Dispense Motor Check.

1. Ensure that the toner cartridges are removed.

2. Launch the Printer Setting Utility, and click Machine Check on the Diagnosis tab.

3. Select Dispense Motor Check(Yellow), Dispense Motor Check(Magenta), Dispense Motor Check(Cyan), or Dispense Motor Check(Black) from the drop-down list box, and click the Start button.

4. Click the Play of Sound button to check the motor sound.

5. Repeat steps 3 and 4 to perform Dispense Motor Check for the rest of the toner cartridges.

Note:

❏ You can perform Dispense Motor Check for CMYK in any order you desire.

❏ Do not check the operation of the dispense motor repeatedly.

If the noise generated from the printer matches with the noise from the Play of Sound button, contact the Epson local representative office or an authorised

dealer.

Reinstall the toner cartridges and perform Dispense Motor Check.

If the noise generated from the printer matches with the noise from the Play of Sound button, contact the Epson local representative office or an authorised dealer.

Troubleshooting 98

Contacting Service

When you call for printer service, be prepared to describe the problem you are experiencing or the indicator status on the operator panel.

You need to know the model of your printer and serial number. For the model name, see the label on the rear door of your printer. For the serial number, see the label on the toner access cover of your printer.

Getting Help

Epson provides several automatic diagnostic tools to help you produce and maintain print quality.

Operator Panel Lights

The operator panel provides you with information on errors and warnings. When an error or warning condition occurs, the operator panel indicators inform you of the problem.

See also:

“Understanding the Operator Panel Lights” on page 62

Status Monitor Alerts

The Status Monitor is a tool that is included on the Software Disc. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, the Status Monitor automatically displays an alert on your computer screen to let you know that the printer needs attention.

Troubleshooting 99

Epson AcuLaser C1700 Series User’s Guide

Non Genuine Toner Mode

When toner within a toner cartridge is empty, a toner indicator lights up or blinks, and at the same time, the “Understanding the Operator Panel Lights” on page 62.

When you want to use the printer in the Non Genuine Toner mode, enable the Non Genuine Toner mode and replace the toner cartridge.

Important:

If you use the printer in the Non Genuine Toner mode, the performance of the printer may not be at its optimum. And any problems that may arise from the use of the Non Genuine Toner mode are not covered by our quality guarantee. The continuous use of the Non Genuine Toner mode can also cause the printer to break down, and any repair charges for such break down will be incurred by users.

Note:

To disable the Non Genuine Toner mode, deselect the check box next to On on the Non Genuine Toner page on the Printer Setting Utility.

( Error) indicator lights up depending on the printer status. For details on indicators, refer to

The Printer Setting Utility

The following procedure uses Windows XP as an example.

1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility.

Note:

The Select Printer window appears in this step, when multiple print drivers are installed on your computer. In this case, click the name of the desired printer listed in Printer Name.

The Printer Setting Utility opens.

2. Click the Printer Maintenance tab.

3. Select Non Genuine Toner from the list at the left side of the page.

The Non Genuine Toner page is displayed.

4. Select the check box next to On, and then click the Apply New Settings button.

Troubleshooting 100

Epson AcuLaser C1700 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Copyright and Trademarks

Using This Guide

Conventions

Product Features

Features

Specifications

Specifications

Basic Operation

Main Components

Front View

Rear View

Operator Panel

Printing a Panel Settings Page

The Operator Panel

The Printer Setting Utility

Power Saver Mode

Setting the Time for the Power Saver Mode

Exiting the Power Saver Mode

Printer Management Software

Print Driver

Printer Setting Utility (Windows Only)

Status Monitor (Windows Only)

Launcher (Windows Only)

Status Monitor Widget (Mac OS X Only)

Installing the Print Driver

Connecting Your Printer

Connecting Printer to Computer

Installing Print Driver on Computers Running Windows

USB Connection Setup

Installing Print Driver on Computers Running Mac OS X

Installing the Driver

Installing the Software

Adding a Printer

Printing Basics

About Print Media

Print Media Usage Guidelines

Print Media That Can Damage Your Printer

Supported Print Media

Usable Print Media

Loading Print Media

Capacity

Print Media Dimensions

Loading Print Media in the Multipurpose Feeder (MPF)

Manual Duplex Printing (Windows Print Driver Only)

Using the Output Tray Extension

Printing

Sending a Job to Print

Canceling a Print Job

Selecting Printing Options

Printing Custom Size Paper

Checking Status of Print Data

Printing a Report Page

Printer Settings

Using the Operator Panel

Resetting to Factory Defaults

Understanding the Operator Panel Lights

Common Light Sequences

Warnings

Operator Call Errors

Secondary light sequences

Fatal Errors

Firmware Errors

Troubleshooting

Clearing Jams

Avoiding Jams

Identifying the Location of Paper Jams

Clearing Paper Jams From the Front of the Printer

Clearing Paper Jams From the Back of the Printer

Clearing Paper Jams From the Center Output Tray

Jam Problems

Basic Printer Problems

Display Problems

Printing Problems

Print Quality Problems