Epson 4900, 4910 Service manual

SERVICE MANUAL

Large Format Color Inkjet Printer

Epson Stylus Pro 4900 Epson Stylus Pro 4910

Confidential

SEIJ10007

Confidential

PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment.

DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing

procedures preceded by DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURY FROM METAL PARTS WITH SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECONDSOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

6. WHEN AIR DUSTER IS USED ON THE REPAIR AND THE MAINTENANCE WORK, THE USE OF THE AIR DUSTER PRODUCTS CONTAINING THE INFLAMMABLE GAS IS PROHIBITED.

7. MAKE SURE AN ANTIVIRUS SOFTWARE IS INSTALLED ON THE COMPUTER USED FOR SERVICE SUPPORT. BE SURE TO HAVE THE LATEST VIRUS DEFINITION FILE FOR THE SOFTWARE.

About This Manual

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1.PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2.TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 3.DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling the product.

CHAPTER 4.ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 5.MAINTENANCE

Provides preventive maintenance procedures and the lists of Epson-approved lubricants and adhesives required for servicing the product.

CHAPTER 6.APPENDIX

Provides the following additional information for reference:

• Connectors

• Panel Menu Maps

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Symbols Used in this Manual

Lubrication Lubrication

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.

Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components

in question may be adversely affected.

Indicates that lubrication is needed for the parts after disassembly, when doing a maintenance or replacing a part with a new one.

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Revision Status

Revision Date of Issue Description

A October 8, 2010 First release

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

Contents

Chapter 1 PRODUCT DESCRIPTION

1.1 Product Description . ........................................................................................... 11

1.2 Basic Specifications . ........................................................................................... 13

1.2.1 Basic Specifications . .................................................................................. 13

1.2.2 Electric Specifications . .............................................................................. 13

1.2.3 Ink Specifications ...................................................................................... 14

1.2.4 General Specifications . .............................................................................. 14

1.2.5 Reliability/Durability . ................................................................................ 15

1.3 Printing Specifications ........................................................................................ 16

1.3.1 Paper Feed Specifications .......................................................................... 16

1.3.2 Paper Specification .................................................................................... 16

1.3.3 Printable Area ............................................................................................ 23

1.3.4 Borderless Printing Specification .............................................................. 24

1.3.5 Cutting of Roll Paper . ................................................................................ 25

1.4 Hardware Specifications . .................................................................................... 26

1.4.1 Dimensions and Weight . ............................................................................ 26

1.4.2 Part Names . ................................................................................................ 27

1.5 Control Panel . ..................................................................................................... 29

1.5.1 Setup Menu . ............................................................................................... 34

1.5.2 Maintenance Mode .................................................................................... 42

1.5.3 Serviceman Mode ...................................................................................... 43

Chapter 2 TROUBLE SHOOTING

2.1 Overview ............................................................................................................ 47

2.1.1 Preliminary Check ..................................................................................... 47

2.1.2 Troubleshooting Procedure . ....................................................................... 48

2.1.3 Procedure after troubleshooting . ................................................................ 48

2.2 Remedies for Maintenance Requests .................................................................. 49

2.3 Remedies for Service Call Error ......................................................................... 51

2.4 Remedies for Error Messages related to SpectroProofer ................................... 74

2.5 Remedies for Print Quality Troubles . ................................................................. 76

2.6 Trouble on Paper Feeding .................................................................................. 83

2.7 Printer does not Operate . .................................................................................... 87

2.8 Abnormal Operations . ........................................................................................ 89

2.9 Problems on SpectroProofer . .............................................................................. 91

2.10 Trouble on Service Program . ............................................................................ 94

2.11 Trouble on NVRAM Viewer . ........................................................................... 97

2.12 Trouble on Colorimetric Calibration Adjustment program .

............................. 98

Chapter 3 DISASSEMBLY & ASSEMBLY

3.1 Overview . ......................................................................................................... 100

3.1.1 Precautions . .............................................................................................. 100

3.1.2 Cautions after assembling . ....................................................................... 102

3.1.3 Orientation Definition . ............................................................................. 102

3.1.4 Recommended Tools ............................................................................... 103

3.2 Parts Diagram . .................................................................................................. 104

3.3 Disassembly Flowchart .................................................................................... 115

3.4 Disassembly and Assembly Procedure . ............................................................ 124

3.4.1 Preparation for servicing ......................................................................... 124

3.4.2 Housing . ................................................................................................... 133

3.4.3 Electric Circuit Components ................................................................... 152

3.4.4 Carriage Mechanism . ............................................................................... 168

3.4.5 Paper Feed Mechanism . ........................................................................... 182

3.4.6 ASF Unit . ................................................................................................. 202

3.4.7 ROLL Unit . .............................................................................................. 216

3.4.8 Cutter Unit . .............................................................................................. 223

3.4.9 Ink System Mechanism ........................................................................... 229

3.4.10 Color Measurement Device and Backing Replacement . ....................... 255

3.4.11 Housing . ................................................................................................. 257

3.4.12 Color Measurement Device Parts . ......................................................... 264

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

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Chapter 4 ADJUSTMENT

4.1 Overview .......................................................................................................... 278

4.1.1 Precautions ............................................................................................... 278

4.1.2 Adjustment Items and the Order by Repaired Part .................................. 279

4.1.3 Description of Adjustments ..................................................................... 289

4.1.4 Tools/Consumables for Adjustments ....................................................... 299

4.1.5 Service Program Basic Operations .......................................................... 301

4.2 NV-RAM BACKUP UTILITY/NVRAM Viewer ........................................... 302

4.2.1 NVRAM Read Procedure ........................................................................ 302

4.2.2 NVRAM Write Procedure ....................................................................... 302

4.2.3 NVRAM Viewer Basic Operation ........................................................... 303

4.3 ADJUSTMENTS (Individual) .......................................................................... 305

4.4 ADJUSTMENTS (Sequence) ........................................................................... 306

4.5 Installing Firmware .......................................................................................... 307

4.6 Image & Test Print ........................................................................................... 309

4.7 Counter Reset ................................................................................................... 312

4.8 References ........................................................................................................ 314

4.9 Initial Ink Charge Flag ...................................................................................... 315

4.10 CR Related Check & Adjustments ................................................................. 316

4.10.1 FFC Position Check ............................................................................... 316

4.10.2 CR Belt Adjustment ............................................................................... 319

4.10.3 PG Height Check & Adjustment ........................................................... 321

4.10.4 APG Check ............................................................................................ 326

4.10.5 CR Encoder and Scale Check ................................................................ 327

4.10.6 CR Speed Initialize ................................................................................ 328

4.10.7 Active Damper Adjustment ................................................................... 329

4.10.8 Ink Mark Sensor Check & Adjustment ................................................. 330

4.11 Head Related Checks and Adjustments .......................................................... 332

4.11.1 Head ID Check & Input ......................................................................... 332

4.11.2 Nozzle Check ......................................................................................... 334

4.11.3 Cleaning ................................................................................................. 335

4.11.4 CR & PF Direction Head Slant Adjustment .......................................... 336

4.11.5 Auto Bi-D Adjustment ........................................................................... 341

4.11.6 Colorimetric Calibration (Color ID)

with SpectroProofer ................................................................................. 342

4.12 Ink Supply Related Checks and Adjustments ................................................ 356

4.12.1 Wiper and Cap Cleaning & Exchange ................................................... 356

4.12.2 Maintenance Box Remaining Space Check ........................................... 357

4.12.3 Ink Eject and Initial Charge ................................................................... 358

4.12.4 Ink Selector Movement Check .............................................................. 360

4.12.5 ILS & CSIC Check ................................................................................ 361

4.12.6 Tubes Cleaning (and Ink Charge per Two Rows) ................................. 363

4.12.7 Leak Check (visually) ............................................................................ 365

4.13 Media Feed Related Checks and Adjustments ............................................... 366

4.13.1 PF Belt Adjustment ............................................................................... 366

4.13.2 PF Encoder and Scale Check ................................................................. 368

4.13.3 Paper Thickness Sensor Position Adjustment ....................................... 369

4.13.4 Rear AD Adjustment ............................................................................. 372

4.13.5 Media Feed Correction Check & Adjustment ....................................... 373

4.13.6 Media Eject Correction Check & Adjustment ....................................... 376

4.13.7 PW + T&B&S Check & Adjustment .................................................... 378

4.13.8 Cut Position Check & Adjustment ........................................................ 380

4.13.9 Cutter Belt Tension Check .................................................................... 381

4.13.10 Suction Check & Adjustment .............................................................. 383

4.14 Boards Related Checks and Adjustments ....................................................... 385

4.14.1 RTC&USB ID ....................................................................................... 385

4.14.2 Serial Number Check & Input ............................................................... 386

4.14.3 AID Function Check .............................................................................. 387

4.14.4 MAC Address Check & Input ............................................................... 388

4.14.5 USB Port and Network Communication Check .................................... 389

4.14.6 Adjustment Value Reset ........................................................................ 390

4.14.7 Default Reset ......................................................................................... 391

4.14.8 Operation Panel Check (Buttons & LCD) ............................................. 392

4.15 Other Printer Checks and Adjustments .......................................................... 393

4.15.1 Motor Measurement Adjustment ........................................................... 393

4.15.2 Sensor Check ......................................................................................... 394

4.15.3 Encoder Check ....................................................................................... 399

4.16 SpectroProofer Related Adjustments ............................................................. 401

4.16.1 SpectroProofer Sensor Check ................................................................ 401

4.16.2 SpectroProofer Movement Check ......................................................... 404

4.16.3 SpectroProofer Measurement Precision Check ..................................... 406

4.16.4 SpectroProofer Serial Number Check & Input ...................................... 408

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

Chapter 5 MAINTENANCE

5.1 Overview .......................................................................................................... 410

5.2 Setting Up/Storing the Printer . ......................................................................... 412

5.2.1 Setting Up ................................................................................................ 412

5.2.2 Storing the Printer and Cleaning the Ink Path ......................................... 412

5.3 Transportation . .................................................................................................. 413

5.4 Cleaning . ........................................................................................................... 414

5.4.1 Main Unit . ................................................................................................ 414

5.4.2 Auto Color Measurement Device Mounter ............................................. 418

5.5 Lubrication ....................................................................................................... 421

Chapter 6 APPENDIX

6.1 Block Wiring Diagram . .................................................................................... 432

6.1.1 Main Body . .............................................................................................. 432

6.1.2 SpectroProofer ......................................................................................... 433

6.2 Connection Diagram . ........................................................................................ 434

6.2.1 Housing . ................................................................................................... 434

6.2.2 Electric Circuit Components 1 . ................................................................ 434

6.2.3 Electric Circuit Components 2 . ................................................................ 435

6.2.4 Carriage Mechanism . ............................................................................... 435

6.2.5 Paper Feed Mechanism 1 . ........................................................................ 436

6.2.6 Paper Feed Mechanism 2 . ........................................................................ 436

6.2.7 ASF Unit . ................................................................................................. 437

6.2.8 ROLL Unit . .............................................................................................. 437

6.2.9 Cutter Unit . .............................................................................................. 438

6.2.10 Ink System Mechanism 1 ....................................................................... 438

6.2.11 Ink System Mechanism 2 ....................................................................... 439

6.2.12 SpectroProofer ....................................................................................... 439

6.3 Panel Menu Map . .............................................................................................. 440

6.4 Part names used in this manual ........................................................................ 443

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CHAPTER

PRODUCT DESCRIPTION

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

1.1 Product Description

Epson Stylus Pro 4900/4910 is a wide-format color inkjet printer that supports up to 17 inch wide (A2) paper. The main features are;

 Supports very large-sized paper

 Maximum available paper width: 432 mm

 Maximum available paper size: 17 inch

 Ink configuration

Installs the following 11 ink cartridges. The ink selector function is equipped, and black ink can be switched between Photo Black and Matte Black depending on media type.

Table 1-1. Ink Colors

Color Abbreviation

Photo Black PK

Matte Black MK

Cyan C

Vivid Magenta VM

Yellow Y

Orange OR

Green GR

Light Cyan LC

Vivid Light Magenta VLM

Light Black LK

Light Light Black LLK

 Super high print quality

Achieves high quality printing with 11 colors of ink, resolution of up to 2880 x 1440 dpi, and variable dot sizes (minimal 3.5 picoliter)

 Lower running cost

 Employs 200 ml super high-capacity independent ink cartridges

 Equips the on-demand cleaning function without excessive suction of ink

using the independent ink suction system for every two rows and the AID function

 Media handling

 Supports a variety of media

 Switches the roll paper and the ASF cassette automatically

 Stores roll paper usage history and updates it automatically by reading a

barcode. This enables automatic detection of remaining amount of the paper.

 Equips high speed auto cutter for roll paper

 Borderless print is supported (for roll paper only)

 The latest-type RIP

Supports various RIP made by 3rd parties

 Options

SpectroProofer is available. Enables color measurement after printing.

 Nozzle set configuration

A-row B-row C-row D-row E-row F-row G-row H-row I-row J-row

C VM PK/MK LK OR GR LLK Y LM LC

 Ink configuration

Left Side Right Side

1 2 3 4 5 6 7 8 9 10 11

GR LLK Y LC VLM OR MK VM LK C PK

Note : 1-row starting from the left facing the front of the printer.

PRODUCT DESCRIPTION Product Description 11

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Product Description 12

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 SpectroProofer (Option)

 Full-fledged spectrophotometer realizes high precision color measurement.

 Selectable from specifications with/without the UV filter, which enables the

users to configure colorimetric system adjusted with their workflow.

 Drying Fans for drying ink stabilizes color in less than 2 minutes 30 seconds.

 Paper pressing function prevents degrading precision of colorimetry caused

by floating of paper.

 Selectable from the white backing or the black backing.

Figure 1-1. External View (Main body)

Figure 1-2. External View (SpectroProofer)

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

1.2 Basic Specifications

1.2.1 Basic Specifications

Item Specification

Print method On-demand inkjet

Black system: 360 nozzles x three colors (Photo Black, Matte Black, Light Black, Light Light Black)

Nozzle configuration

Maximum resolution 2,880dpi x 1,440dpi

Control code ESC/P2 (command is nondisclosure)

Paper feed method Friction

RAM 256 MB for Main, 64 MB for Network

Interface

Color system: 360 nozzles x seven colors (Green, Yellow, Orange, Cyan, Light Cyan, Vivid Magenta, Vivid Light Magenta)

USB 2.0 High Speed Ethernet 10Base-T/100Base-TX

1.2.2 Electric Specifications

Item

Rated voltage 100 to 240 VAC

Input voltage range 90 to 264 VAC

Rated current 0.4 A to 0.7 A

Rated frequency 50 to 60 Hz

Input frequency range 49.5 to 60.5 Hz

Operating Approx. 52 W Approx. 55 W

Power consumption

Insulation resistance

Dielectric strength

Leek current 0.25 mA or less

Compliance with regulations

Standby 20 W 25 W

Sleep mode Approx. 8.5 W or less Approx. 8.5 W or less

Power off Approx. 0.5 W or less Approx. 0.5 W or less

Main body

10 MΩ or more (between AC line and chassis at 500 VDC)

1.0 kVrms AC for 1 min. or 1.2 kVrms AC for 1 sec. (between AC line and chassis)

Conforms to International Energy Star Program (Category: the harmonic restraint measure guideline) Conforms to VCCI Class B (with full options installed)

Specification

SpectroProofer is

installed

PRODUCT DESCRIPTION Basic Specifications 13

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Basic Specifications 14

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1.2.3 Ink Specifications 1.2.4 General Specifications

Item Specification

Form Exclusive ink cartridge

Pigment Ink colors

 Black system:

Photo black, Matte black, Light black, Light light black

 Color system:

Cyan, Light Cyan, Vivid magenta, Vivid light magenta, Yellow, Orange, Green

Cartridge life

200ml: 3 years

80ml: 2 years

Guaranteed life after installation Within 6 months after mounted in the printer

Storage

Uninstalled (packed)

-20 to 40 °C

(within 1 month under 40 °C)

Installed

-20 to 40 °C

(within 1 month under 40 °C)

Transporting (packed)

-20 to 60 °C

(within 72 hours under 60 °C, and within 1 month under 40 °C)

Capacity 200ml/80ml (bundled item)

Dimensions 25 (W) x 200 (L) x 100 (H)

Maintenance box/ Maintenance box 2

PXBMB1/PX17MB1

C A U T I O N

Never disassemble ink cartridges or refill ink in them.

Item Specification

Temperature

Operating: 10 to 35 °C

Storage (before unpacked): -20 to 60 °C (within 120 hours under 60 °C, and within 1 month under 40 °C)

Storage (after unpacked): -20 to 40 °C (within 1 month under 40°C)

Humidity

Operating: 20 to 80% (no condensation)

Storage (before unpacked):

-20 to 85% (no condensation)

Storage (after unpacked): 5 to 85% (no condensation)

Temperature (°C)

Humidity (%)

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

1.2.5 Reliability/Durability

Item Specification Remarks

Until any one of the following conditions is met.

 5 years

Operating life of the printer

Cutter life (reference)

RTC backup battery 5 years or longer ---

CR Motor Approx. 6,000,000 paths

Head FFC Approx. 6,000,000 paths

Oil Pad Approx. 6,000,000 paths

Parts life

Ink Tube Approx. 6,000,000 paths

Ink Selector Assy 10,000 times 4 times/day x 250days x 5years x 2 (safety factor)

IS Unit 1,200,000 EP EP: revolutions (EP) of the motor for pump suction

Home (Right) Side Cartridge Holder

Full (Left) Side Cartridge Holder 200,000 times 100,000 times (initial charge to product life) x 2 (safety factor)

 Carriage life:

3,000,000 paths

 Approx. 25,000 pages

(Super A2 size/Plain paper/Quality mode/720x720 dpi)

 Standard paper: approx. 20,000 cuts  Hard cut paper: approx. 5,000 cuts

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Approx. 25,000 pages (Super A2 size/EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

200,000 times 100,000 times (initial charge to product life) x 2 (safety factor)

---

PRODUCT DESCRIPTION Basic Specifications 15

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Printing Specifications 16

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1.3 Printing Specifications

1.3.1 Paper Feed Specifications

1.3.2 Paper Specification

1.3.2.1 Supported Paper

The following explains the supported paper sizes and thickness.

ROLL PAPER

Note "* " : Spacer for the borderless printing and 2-inch core are required.

Item Specification

Paper feed method Friction feed

Return pitch 2.2049 μm (1/11,520 inch)

Paper feeder

 Roll paper manual feed  Cut sheet manual feed  Cut sheet front manual feed  Cassette paper feed

C A U T I O N

 Do not use wrinkled, scuffed, torn, or soiled paper.  Load paper just before printing. Do not leave paper loaded on

the printer when not printing. Store paper properly following the instruction that comes with the paper.

 When large quantities of paper need to be prepared in advance,

make a test print using the paper before purchase.

Item Specification

Paper type Plain paper, recycled paper

Paper size

(within roll paper size)

2-inch core: 203 to 432 mm x to 45 m

3-inch core: 203 to 432 mm x to 30.5 m

Roll paper size

2-inch core: Outer diameter 103 mm or less x 1 roll

3-inch core: Outer diameter 150 mm or less x 1 roll

Paper thickness 0.08 to 0.11mm

Weight 64 to 90g/m

Available width for

borderless printing

A4/210 mm, A3/297 mm, Super A3/B/329 mm, SuperW A3/329 mm, A2/420 mm*, 11 inch*, 17 inch, 8 inch*, 10 inch, 16 inch, 30 cm

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

CUT SHEET

Item Specification

Paper type Plain paper, recycled paper

Paper size

Paper thickness 0.08 to 0.11mm

Weight 64 to 90g/m

Available width for borderless printing

Width: 203 to 432 mm Length: 254 to 610 mm

A4/210 mm, A3/297 mm, Super A3/B/329 mm, SuperW A3/329 mm, 17 inch, 10 inch, 16 inch, 30 cm

PRODUCT DESCRIPTION Printing Specifications 17

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Printing Specifications 18

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1.3.2.2 Designated Paper

ROLL PAPER

Note "*1": OK!: Recommended for borderless printing

OK: Borderless printing is available NA: Borderless printing is NOT available Borderless printing on the borderless printing available paper (OK) may result in drop in print quality or fail to produce complete borderless (white margins may appear) due to expanding of the paper. Borderless printing can be made on commercially available paper, however, note that the availability is restricted by the paper size.

"*2": Spacer for the borderless printing is required.

Table 1-2. Designated Roll Paper List

Name

Size

Borderless

Thickness

Core

Diameter

Roll Paper Tension ICC Profile Black Ink

mm inch

Premium Glossy Photo Paper (250) 406 16 OK! 0.27 3" Normal

Epson Stylus Pro 4900_4910 PremiumGlossyPhotoPaper250.icc

Premium Semigloss Photo Paper (250) 406 16 OK! 0.27 3" Normal

Epson Stylus Pro 4900_4910 PremiumSemiglossPhotoPaper250.icc

Premium Luster Photo Paper (260)

254 10

OK! 0.27 3" Normal

Epson Stylus Pro 4900_4910 PremiumLusterPhotoPaper260.icc

PK300 ---

406 16

Premium Semimatte Photo Paper (260) 406 16 OK! 0.27 3" Normal

Epson Stylus Pro 4900_4910 PremiumSemimattePhotoPaper260.icc

Photo Paper Gloss 250 432 17 OK! 0.25 3" Normal

Epson Stylus Pro 4900_4910 PhotoPaperGloss250.icc

Premium Glossy Photo Paper (170) 420 (A2) --- OK

0.18 2" ---

Epson Stylus Pro 4900_4910 PremiumGlossyPhotoPaper170.icc

Premium Semigloss Photo Paper (170) 420 (A2) --- OK

0.18 2" ---

Epson Stylus Pro 4900_4910 PremiumSemiglossPhotoPaper170.icc

Enhanced Matte Paper 432 17 OK 0.25 3" Normal

Epson Stylus Pro 4900_4910 EnhancedMattePaper_MK.icc

Singleweight Matte Paper 432 17 OK! 0.14 2" Normal

Epson Stylus Pro 4900_4910 SingleweightMattePaper.icc

Epson Proofing Paper Commercial

329 13

OK 0.20 3" Normal

Epson Stylus Pro 4900_4910 EpsonProofingPaperCommercial.icc

432 17

Epson Proofing Paper White Semimatte

329 13

OK 0.25 3" Normal

Epson Stylus Pro 4900_4910 EpsonProofingPaperWhiteSemimatte.icc

432 17

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

Table 1-2. Designated Roll Paper List

Size

Name

mm inch

Epson Proofing Paper Publication

UltraSmooth Fine Art Paper 432 17 OK 0.46 3” ---

Textured Fine Art Paper 432 17" OK 0.37 3" Normal

329 13

432 17

Borderless

OK 0.20 3" Normal

Thickness

Core

Diameter

Roll Paper Tension ICC Profile Black Ink

Epson Stylus Pro 4900_4910 EpsonProofingPaperPublication.icc

Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_MK.icc

Epson Stylus Pro 4900_4910 TexturedFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 TexturedFineArtPaper_MK.icc

PK/MK

PRODUCT DESCRIPTION Printing Specifications 19

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PRODUCT DESCRIPTION Printing Specifications 20

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CUT SHEET

Note "*": OK!: Recommended for borderless printing

Table 1-3. Designated Cut Sheet List

Name Size Borderless Print

Thickness

Print from Paper

Cassette

Sheets per Paper

Cassette (Max.)

ICC Profile Black Ink

Premium Glossy Photo Paper

8" x 10" NA

0.27mm OK!

100

Epson Stylus Pro 4900_4910 PremiumGlossyPhotoPaper.icc

A4 OK!

Letter

(8.5" x 11")

11" x 14" NA

US B (11" x 17") NA

A3 OK!

Super A3 / B

(329mm x

483mm)

OK!

A2 NA

US C (17" x 22") OK!

Premium Semigloss Photo Paper

A4 OK!

0.27mm OK! 100

Epson Stylus Pro 4900_4910 PremiumSemiglossPhotoPaper.icc

Letter

(8.5" x 11")

A3 OK!

Super A3 / B

(329mm x

483mm)

OK!

A2 NA

US C (17" x 22") OK!

Premium Luster Photo Paper

A4 OK!

0.27mm OK! 100

Epson Stylus Pro 4900_4910 PremiumLusterPhotoPaper.icc

Letter

(8.5" x 11")

A3 OK!

Super A3 / B

(329mm x

483mm)

OK!

A2 NA

US C (17" x 22") OK!

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

Table 1-3. Designated Cut Sheet List

Name Size Borderless Print

Archival Matte Paper/ Enhanced Matte Paper

Photo Quality Inkjet Paper

EPSON Proofing Paper White Semimatte

Watercolor Paper - Radiant White

UltraSmooth Fine Art Paper

Print from Paper

Cassette

A4 OK

Letter

(8.5" x 11")

Thickness

Super A3 / B

(329mm x

0.26mm OK!

483mm)

A2 NA

US C (17" x 22") OK

A4 OK

Letter

(8.5" x 11")

US B / 11"

Super A3 / B

(329mm x

0.12mm OK!

483mm)

A2 NA 30

US C (17" x 22") OK

Super A3 / B

(329mm x

483mm)

SuperW A3

0.25mm OK! 100

(329mm x

559mm)

Super A3 / B

(329mm x

0.29mm --- ---

483mm)

Super A3 / B

(329mm x

483mm)

0.32mm --- ---

A2 NA

US C (17" x 22") OK

Sheets per Paper

Cassette (Max.)

100

ICC Profile Black Ink

Epson Stylus Pro 4900_4910 ArchivalMattePaper_MK.icc/ Epson Stylus Pro 4900_4910 EnhancedMattePaper_MK.icc

Epson Stylus Pro 4900_4910 PhotoQualityInkJetPaper.icc

Epson Stylus Pro 4900_4910 EpsonProofingPaperWhiteSemimatte.icc

Epson Stylus Pro 4900_4910 WatercolorPaperRadiantWhite_PK.icc/ Epson Stylus Pro 4900_4910 WatercolorPaperRadiantWhite_MK.icc

Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 UltraSmoothFineArtPaper_MK.icc

PK/MK

PRODUCT DESCRIPTION Printing Specifications 21

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Printing Specifications 22

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Velvet Fine Art Paper

Letter

(8.5" x 11")

0.48mm --- ---

Epson Stylus Pro 4900_4910 VelvetFineArtPaper_PK.icc/ Epson Stylus Pro 4900_4910 VelvetFineArtPaper_MK.icc

PK/MK

Super A3 / B

(329mm x

483mm)

A2 NA

US C (17" x 22") OK

Table 1-3. Designated Cut Sheet List

Name Size Borderless Print

Thickness

Print from Paper

Cassette

Sheets per Paper

Cassette (Max.)

ICC Profile Black Ink

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

1.3.3 Printable Area

ROLL PAPER

Margins for roll paper depends on the Roll Paper Margin settings in the Printer Setup menu.

203 to 432mm

3 to 15mm

127mm

15m

3 to 15mm

3 to 35mm

3 to 15mm

Note "*1": When the “Roll Paper (Banner)” is selected for the “Source” in the “Paper Settings” of the

printer driver, the top and bottom margins become 0 mm.

"*2": When the Default is selected, “a” becomes 20mm for the following paper types; Premium

Glossy Photo Paper(250), Premium Semigloss Photo Paper(250), and Premium Luster Photo Paper(260).

CUT SHEET

3mm3mm

203 to 432 mm

3mm

254

610mm

3 to 17mm*

Note "* " : The default for printing with border is 14mm. The default for borderless printing is 17mm.

Roll Paper Margin settings Explanation

Default

Top/Bottom 15mm

Top 35/Bottom 15mm

3mm a, b, c, d = 3mm

15mm a, b, c, d = 15mm

a = c = 15mm *2

b = d = 3mm

a = c = 15mm

b = d = 3mm

a = 35mm

c = 15mm

b = d = 3mm

PRODUCT DESCRIPTION Printing Specifications 23

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PRODUCT DESCRIPTION Printing Specifications 24

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1.3.4 Borderless Printing Specification

AVAILABLE PAPER TYPE

For the paper types and sizes that support the borderless printing, see

"1.3.2.2 Designated Paper" (p18).

BORDERLESS PRINTING MODE

The following types of borderless printing are available with the printer driver.

Note "*1": The cut pages vertical length becomes about 2mm shorter than the specified size.

"*2": Color inconsistencies or ink smudges due to the interruption of printing for cutting off top

margins are likely to occur on the following papers.

• Glossy media such as PGPP250

• Single Weight Matte Paper

Table 1-4. Borderless Printing Mode

Driver Setting Printer Operation Remarks

Normal Cut*

Prints an image bleeding it off the left and right edges of paper. The top and bottom margins are determined by Roll Paper Margin setting.

Default

Single Cut *

1*2

Prints an image bleeding it off all the edges of paper. The cutting methods is as follows.

 The minimum width

required for cutting is applied as the top margin of the first page, then the top margin is cut off during printing.

 No margin is provided between pages, and the

cutting is made on the border between the pages.

 When the job is finished, the bottom side of the last

page is cut off without margin.

 The minimum width required for cutting is applied

as margins between pages.

 Printing is interrupted

for cutting off the top margin of the first page. This may cause color inconsistencies depending on the print data.

 The cut line between

pages may be slightly off the border.

Double Cut *

1*2

Prints an image bleeding it off all the edges of paper. The cutting methods is as follows.

 The auto refresh margin is

applied as the top margin of the first page, then the top margin is cut off during printing.

 The bottom side of each

page is cut off without margin.

 The minimum width required for cutting is applied

as margins between pages.

 Printing is interrupted

for cutting off the top margin of the first page. This may cause color inconsistencies depending on the print data.

 The top and bottom

sides of each page are cut off at the position slightly inward the image edges so that no white margin appears on the edges of the cut pages. This causes the vertical length of the cut page about 2mm shorter than the specified length.

Table 1-4. Borderless Printing Mode

Driver Setting Printer Operation Remarks

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

1.3.5 Cutting of Roll Paper

The printer offers two ways of cutting for roll paper.

Cut Method Description

Auto cut The printer automatically cuts paper with the built-in cutter.

Manual cut

C A U T I O N

C H E C K

P O I N T

The user can manually move the built-in cutter to cut paper, or use a commercially available cutter.

 Some types of roll paper cannot be cut with the built-in cutter.

In such cases, cut it manually with a commercially available cutter or the like.

 When cutting Clear Film, please hold it by hands so that it does

not fall on the floor in order to prevent scratches.

 It may take time for the cutting operation.  The minimum length of paper you can cut with the built-in

cutter is fixed to 80 or 127 mm and cannot be changed. The length is 210 mm when the optional SpectroProofer is installed. When cutting the roll paper of the length which cannot be automatically cut by the built-in cutter, press the button to feed paper up to a position where the paper can be cut manually, and then cut the paper with a commercially-available cutter or a similar tool.

 Setting from the printer

Select “Auto Cut” in the “Paper Setting” window of the printer driver.

HOW TO CUT

 Auto cut

The printer automatically cuts paper with the built-in cutter each time a page is printed.

 Manual cut

Follow the procedure below to cut paper at the desired position.

1. After a page is printed, press the button to advance the paper to the cut position.

2. Press the button. Select [Cut] from the selection screen on the display, and press [OK] button. The built-in cutter moves and cuts the paper.

C H E C K

P O I N T

If the roll paper cannot be cut by the built-in cutter, press the button to feed the paper to a position where you can cut it manually.

SETTING BEFORE PRINTING

The cut method setting can be made by the control panel or the printer driver.

 Setting on the computer

Press button to select the cut method.

Icon Description

Roll Auto Cut On

Roll Auto Cut Off

PRODUCT DESCRIPTION Printing Specifications 25

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Hardware Specifications 26

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1.4 Hardware Specifications

This section provides the printer dimensions and shows the main components.

1.4.1 Dimensions and Weight

MAIN UNIT

Figure 1-3. Dimensions

Note *: Excluding the ink cartridges and paper

SPECTROPROOFER MOUNTER

Figure 1-4. Dimensions

Note * : Excluding the accessories and color measurement device.

構成 Width Depth Height Weight*

Body (with Paper Eject Support retracted) 863 mm 766 mm 405 mm Approx. 52 kg

Body (with Paper Eject Support extracted) 863 mm 1134 mm 405 mm Approx. 52 kg

Body & Color Measurement Device 877 mm 1299 mm 405 mm Approx. 60.7 kg

Height

Depth

Width

External Dimensions

Weight*

Width Depth Height

787 mm 199 mm 267 mm Approx. 9.0 kg

267 mm

199 mm

787 mm

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

1.4.2 Part Names

FRONT SIDE OF MAIN UNIT

Edge guide

Roll paper feed slot

Roll paper cover

Spindle holders

Front cover

Cartridge

cover (left)

Paper guide

Rear paper feed slot

Printer cover

CR Unit

Large alert light

BACK SIDE OF MAIN UNIT/SPINDLE

Rear unit

Roll paper holder unit connector

USB interface connector

LAN connector

Attachment

Airflow vent

AC inlet

Status light (green, red)

Control panel

Paper cassette

Output tray

Maintenance Box 2

Front paper

feed slot

Paper eject

support

Ink cartridges

Maintenance Box 1

Figure 1-5. Front side of Main Unit

Cartridge cover (right)

Movable flange (black)

Figure 1-6. Back side of Main Unit/Spindle

Spindle

Spacer

PRODUCT DESCRIPTION Hardware Specifications 27

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Hardware Specifications 28

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SPECTROPROOFER MOUNTER

Figure 1-7. SpectroProofer Mounter

Handles

Front Cover

Paper Presser

ILS communication cable

ILS DC cable

Color Measurement Device carriage

Side Cover

Printer connection cable

White calibration tile

holder insert slot

Backing insert

slot

Lens

DC connector

Communication connector

White calibration tile

Air vent

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

1.5 Control Panel

BUTTONS

[Paper Feed]

buttons

[Paper Source]

button

[Power] button

[Ink menu] button

[Paper Feed] buttons

[OK] button

[Pause/Cancel] button

[Paper Set] button

[Menu] button

[Paper Cut] button

Figure 1-8. BUTTONS

PRODUCT DESCRIPTION Control Panel 29

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Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Control Panel 30

Confidential

Button Name

Function

When pressed normally

When pressed down

for 2 sec.

For panel setting

1 [Power] button Turns the printer On or Off. Power-off

2 [Pause/Cancel] button When printing: Pauses the operation --- Cancels the panel settings.

3 [Paper Set] button

• Locks/unlocks the paper presser.

• After printing the roll paper: Releases the paper pressure and rolls the roll paper for removal. When Remaining Paper Setup is On: Rolls the paper while printing the barcode on the front edge.

--- ---

4 [Menu] button

• Goes to the setting menu.

• When printing: Displays the Printer Status menu.

--- Goes to the lower tier.

5 [Paper Cut] button Cuts the roll paper. --- ---

6 [OK] button During ink drying: Stops the operation. --- Sets/Executes the selected item.

7 [Paper Feed (forward)] buttons

• Feeds the roll paper forward.

• While the paper presser is released: Changes the setting of the suction fan.

• Feeds the cut sheet.

Feeds the paper at high speed

• Goes to the next item.

• Decreases the set value.

8 [Ink menu] button Goes to the Ink Menu. For the Ink Menu, see “1.5.1.3 Ink Menu (p39) ”. --- ---

9 [Paper Source] button Changes the paper type. --- Goes to the upper tier.

10 [Paper Feed (backward)] buttons

• Feeds the roll paper backward.

• While the paper presser is released: Changes the setting of the suction fan.

Feeds the paper at high speed

• Goes back to the previous item.

• Increases the set value.

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

LIGHTS (LED)

Power light

Paper Check light

Figure 1-9. LED

Ink Check light

Pause light

Name Color Status Description

ON The printer power is on.

The printer is receiving a data or performing the power-off

Note "*1": Repeats turning On and Off every 500 ms. When a maintenance error is occurring, the LED

Note : All the LEDs flash when a service call error is occurring.

Power Green

Paper Check Orange

Ink Check Orange

Pause Green

repeats ON for 100 ms and OFF for 5 seconds.

Flashing

OFF The printer power is off.

Flashing

OFF The printer is ready to print data.

Flashing

OFF The printer is ready to print data.

sequence.

ON Pausing/Canceling a job.

• No paper is loaded in the paper source.

• The paper setting is not correct.

• Paper is jammed.

• Paper is not loaded straight.

• The installed ink cartridge is expended.

• The ink cartridge is not installed.

• The wrong ink cartridge is installed.

The installed ink cartridge is nearly expended.

PRODUCT DESCRIPTION Control Panel 31

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+ 411 hidden pages

Epson 4900, 4910 Service manual

PRODUCT DESCRIPTION

1.1 Product Description

1.2 Basic Specifications

1.2.1 Basic Specifications

1.2.2 Electric Specifications

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A PRODUCT DESCRIPTION Basic Specifications 14 Confidential

1.2.3 Ink Specifications 1.2.4 General Specifications

1.2.5 Reliability/Durability

1.3 Printing Specifications

1.3.1 Paper Feed Specifications

1.3.2 Paper Specification

1.3.2.1 Supported Paper

1.3.2.2 Designated Paper

1.3.3 Printable Area

1.3.4 Borderless Printing Specification

1.3.5 Cutting of Roll Paper

1.4 Hardware Specifications

1.4.1 Dimensions and Weight

1.4.2 Part Names

1.5 Control Panel

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A

PRODUCT DESCRIPTION Basic Specifications 14

Confidential