Denon DVD-5910 Service Bulletin OST-897
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : OST-897
Date:
June 19, 2007
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Model: DVD-5910
Subject: Countermeasure for the malfunction upon playing back particular
DVD Video and CDDA Discs.
Symptom: 1) After selecting the Episode Index on the MENU display of the
particular DVD Video Disc "The A-Team/Universal", The display returns to MENU
immediately though the unit plays back the Episode Index momentarily.
2) The image and sound interrupt momentarily upon changing the Layer on the
particular DVD Video Disc "Star Wars Episode 2 (PAL version)".
3) When playing back the Track 12 (around 3 minutes) of the particular CDDA
Disc "RICKSPRINGFIELD/karma", the analog sounds of the subsequent Tracks
including the last Track are not outputted.
Solution:
MODIFICATION: (Upon Claim)
1) Therefore, please record the file on a blank CD-R and upgrade the Back-end
ROM on your customer's unit upon claim.
• The supplied program file:
The Software has been improved so no malfunction occurs.
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
Note:
• When recording the program file on the CD-R, the Format shall be "ISO9660"
and the Session shall be "CLOSE".
• When recording the file on the CD-R, please record it at the 4-times speed of
the normal speed. If the 4 times speed was not available, please record it at the
minimum speed that is available in your machine.
• If the file was recorded at a high speed, such as 32 or 48 times speed of the
normal speed, the upgrading may fail due to the data incorrectly recorded on the
CD-R.
• No malfunction occurs if the above program file for upgrading the Back-end
ROM was combined and used together with the program file for upgrading the
System MICON.
2) Rewriting Procedures of the Back-end ROM:
(1) Connect the Image Output Terminal (VIDEO OUT or S-VIDEO OUT) of the
above unit to a TV.
(2) Turn on the Power of the unit. Open the LOADER and set the recorded CDR for rewriting to the LOADER.
(3) Press the "OPEN/CLOSE" button.
(4) The "LOADING" appears on the FL Display, and the LOADER opens
automatically when the upgrading completed. Take out the Disc from the
LOADER. During the rewriting operation, indications of "ERASE" and "WRITE"
are displayed on the TV Screen repeatedly for approximately one minute, and
"DONE" is indicated finally.
(5) Turn off the Power of the unit once. While holding the "PLAY" and
"OPEN/CLOSE" buttons down simultaneously, turn on the Power of the unit.
After the ">||" mark was indicated on the FL Display, press numeral buttons "3",
"2", "6" and "5" on the Remote Control. The following Version appears every time
the MENU button on the Remote Control is pressed. Confirm the Version.
Indication of the Version: ESS 6780-2, MAKE DAY 201
Caution during the rewriting operation:
• Please
do not turn the Power of the unit off during the rewriting operation.
• When recording the program file for updating on a CD-R, please record it at the
4-times speed of the normal speed. If the 4 times speed was not available,
please record it at the minimum speed that is select-able in your machine.
If the program file was recorded at a high speed, such as 32 or 48 times speed of
the normal speed, the updating may fail due to the data incorrectly recorded on
the CD-R.
• If the Power was turned off during the rewriting operation, replacement of the
IC104 on GU-3618D in DVD-5910 (00D GEN6780-2) Flash IC may be required.
(refer to OST-867)
• During the rewriting operation, if the FL Display stopped while it is indicating the
"LOADING" without turning into "DONE", please wait for more than two minutes
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
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