Dell X5 User Manual
Dell™ Axim™ X5
System Information
Guide
Guide d’information sur le système
Guía de información sobre el sistema
Model HC01U
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Dell™ Axim™ X5
System Information
Guide
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property
damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, TrueMobile, and Axim are trademarks of Dell
Computer Corporation; EMC is the registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.
October 2002 P/N 2X129 Rev. A00
Contents
CAUTION: Safety Instructions . . . . . . . . . . . 5
General
Power
Battery
Air Travel
EMC Instructions
Ergonomic Computing Habits
Protecting Against Electrostatic
Discharge
Battery Disposal
. . . . . . . . . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . . . . . . . . . 7
. . . . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . 9
. . . . . . . . . . . . . . . . 9
. . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . 12
Finding Information
. . . . . . . . . . . . . . . 13
Limited Warranties and Return Policy
Limited Warranty for the U.S.
. . . . . . . . 14
"Total Satisfaction" Return Policy
(U.S. Only)
. . . . . . . . . . . . . . . . . . 18
Limited Warranty Terms for Canada
"Total Satisfaction" Return Policy
(Canada Only)
Dell Software and Peripherals
. . . . . . . . . . . . . . . . . 23
. . . . . . . . . 24
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
. . . . . . 13
. . . . . 19
. . . . 25
Contents 3
4 Contents
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal
safety and to help protect your device and working environment from
potential damage.
General
• Do not attempt to service the device yourself unless you are a
trained service technician. Always follow installation instructions
closely.
• If you use an extension power cable with your AC adapter, ensure
that the total ampere rating of the products plugged in to the
extension power cable does not exceed the ampere rating of the
extension cable.
• Do not push objects into openings of your device. Doing so can
cause fire or electric shock by shorting out interior components.
• Keep your device away from radiators and heat sources. Avoid
placing loose papers underneath your device; do not place your
device in a closed-in wall unit or on a bed, sofa, or rug.
• Place the AC adapter in a ventilated area, such as a desk top or
on the floor, when you use it to run the device or to charge the
battery. Do not cover the AC adapter with papers or other items
that will reduce cooling; also, do not use the AC adapter inside a
carrying case.
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System Information Guide 5
CAUTION: Safety Instructions (continued)
• The AC adapter may become hot during normal operation of
your device. Use care when handling the adapter during or
immediately after operation.
• Do not use your device in a wet environment, for example, near a
bath tub, sink, or swimming pool or in a wet basement.
• If your device includes an integrated or optional modem,
disconnect the modem cable if an electrical storm is approaching
to avoid the remote risk of electric shock from lightning via the
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telephone line.
• To help avoid the potential hazard of electric shock, do not
connect or disconnect any cables or perform maintenance or
reconfiguration of this product during an electrical storm. Do not
use your device during an electrical storm unless all cables have
been disconnected and the device is operating on battery power.
• If your device includes a modem, the cable used with the modem
should be manufactured with a minimum wire size of
26 American wire gauge (AWG) and an FCC-compliant RJ-11
modular plug.
• Cards may become very warm during normal operation. Use care
when removing cards after their continuous operation.
• Before you clean your device, disconnect the device from the
electrical outlet. Clean your device with a soft cloth dampened
with water. Do not use liquid or aerosol cleaners, which may
contain flammable substances.
6 System Information Guide
CAUTION: Safety Instructions (continued)
Power
• Use only the Dell-provided AC adapter approved for use with
this device. Use of another AC adapter may cause a fire or
explosion.
• Before you connect the device to an electrical outlet, check the
AC adapter voltage rating to ensure that the required voltage and
frequency match the available power source.
• To remove the device from all power sources, turn the device off,
remove the battery pack, and disconnect the AC adapter from
the electrical outlet.
• To help prevent electric shock, plug the AC adapter and device
power cables into properly grounded power sources. These power
cables may be equipped with 3-prong plugs to provide an earth
grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power
extension cable, use the appropriate type, 2-prong or 3-prong, to
mate with the AC adapter power cable.
• Be sure that nothing rests on your AC adapter’s power cable and
that the cable is not located where it can be tripped over or
stepped on. If you are using a multiple-outlet power strip, use
caution when plugging the AC adapter’s power cable in to the
power strip. Some power strips may allow you to insert the plug
incorrectly. Incorrect insertion of the power plug could result in
permanent damage to your device, as well as risk of electric shock
and/or fire. Ensure that the ground prong of the power plug is
inserted into the mating ground contact of the power strip.
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System Information Guide 7
CAUTION: Safety Instructions (continued)
Battery
• Use only Dell™ battery modules that are approved for use with
this device. Use of other types may increase the risk of fire or
explosion.
• Do not carry a battery pack in your pocket, purse, or other
container where metal objects (such as car keys or paper clips)
could short-circuit the battery terminals. The resulting excessive
current flow can cause extremely high temperatures and may
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result in damage to the battery pack or cause fire or burns.
• The battery poses a burn hazard if you handle it improperly. Do
not disassemble it. Handle a damaged or leaking battery pack
with extreme care. If the battery is damaged, electrolyte may leak
from the cells and may cause personal injury.
• Keep the battery away from children.
• Do not store or leave your device or battery pack near a heat
source such as a radiator, fireplace, stove, electric heater, or other
heat-generating appliance or otherwise expose it to temperatures
in excess of 60ºC (140ºF). When heated to excessive
temperatures, battery cells could explode or vent, posing a risk of
fire.
• Do not dispose of your device’s battery in a fire or with normal
household waste. Battery cells may explode. Discard a used
battery according to the manufacturer’s instructions or contact
your local waste disposal agency for disposal instructions.
Dispose of a spent or damaged battery promptly.
8 System Information Guide
CAUTION: Safety Instructions (continued)
Air Travel
• Certain Federal Aviation Administration regulations and/or
airline-specific restrictions may apply to the operation of your
Dell device while you are on board an aircraft. For example, such
regulations/restrictions may prohibit the use of any personal
electronic device (PED) that has the capacity for intentional
transmission of radio frequency or other electromagnetic signals
while on an aircraft.
– In order to best comply with all such restrictions, if your Dell
portable device is equipped with Dell TrueMobile™ or some
other wireless communication device, please disable this
device before you board the aircraft and follow all
instructions provided by airline personnel with regard to
such device.
– Additionally, the use of any PED, such as a portable device,
may be prohibited in aircraft during certain critical phases of
flight, for example, takeoff and landing. Some airlines may
further define the critical flight phase as any time the aircraft
is below 3050 m (10,000 ft). Please follow the airline’s
specific instructions as to when the use of a PED is allowed.
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EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate
EMC classification for the intended environment. For parallel
printers, a cable is available from Dell. If you prefer, you can order a
cable from Dell at its worldwide website at www.dell.com.
• Static electricity can harm electronic components inside your
device. To prevent static damage, discharge static electricity from
your body before you touch any of your device’s electronic
components, such as a memory module. You can do so by
touching an unpainted metal surface.
System Information Guide 9
CAUTION: Safety Instructions (continued)
Observe the following safe-handling guidelines to prevent damage to
your device:
• When setting up the device for work, place it on a level surface.
• You can put your device through an X-ray security machine, but
never put your device through a metal detector. If you have the
device checked by hand, be sure to have a charged battery
available in case you are asked to turn on the device.
• Protect your device, battery, and hard drive from environmental
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hazards such as dirt, dust, food, liquids, temperature extremes,
and overexposure to sunlight.
• When you move your device between environments with very
different temperature and/or humidity ranges, condensation may
form on or within the device. To avoid damaging the device,
allow sufficient time for the moisture to evaporate before using
the device.
NOTICE: When taking the device from low-temperature conditions into
a warmer environment or from high-temperature conditions into a cooler
environment, allow the device to acclimate to room temperature before
turning on power.
• When you disconnect a cable, pull on its connector or on its
strain-relief loop, not on the cable itself. As you pull out the
connector, keep it evenly aligned to avoid bending any connector
pins. Also, before you connect a cable make sure both connectors
are correctly oriented and aligned.
• Handle components with care.
10 System Information Guide
CAUTION: Safety Instructions (continued)
• Clean the display with a soft, clean cloth and water. Apply the
water to the cloth; then stroke the cloth across the display in one
direction, moving from the top of the display to the bottom.
Remove moisture from the display quickly and keep the display
dry. Long-term exposure to moisture can damage the display. Do
not use a commercial window cleaner to clean your display.
Ergonomic Computing Habits
CAUTION: Improper or prolonged use of the device may
result in injury.
CAUTION: Viewing the display for extended periods of time
may result in eye strain.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your device.
To prevent static damage, discharge static electricity from your body
before you touch any of your device’s electronic components. You can
do so by touching an unpainted metal surface.
You can take the following steps to prevent damage from electrostatic
discharge (ESD):
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• When unpacking a static-sensitive component from its shipping
carton, do not remove the component from the antistatic
packing material until you are ready to install the component.
Just before unwrapping the antistatic packaging, be sure to
discharge static electricity from your body.
• When transporting a sensitive component, first place it in an
antistatic container or packaging.
• Handle all sensitive components in a static-safe area. If possible,
use antistatic floor pads and workbench pads.
System Information Guide 11
CAUTION: Safety Instructions (continued)
Battery Disposal
Your device uses a lithium-ion battery and a lithium coin-cell battery.
For instructions about replacing the batteries in your device, refer to
your Dell User’s Guide.
Do not dispose of the battery along with household waste. Contact
your local waste disposal agency for the address of the nearest battery
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deposit site.
12 System Information Guide
Finding Information
What Are You Looking For? Find It Here:
How to set up my device and
information on the connectors and
buttons on my device
Information on using my device. Dell User’s Guide and Pocket PC Help.
Additional programs that can be
installed on my device
Information on using programs on my
device
Connecting to and synchronizing with
a computer
Last-minute updates and detailed
technical information
Up-to-date information on your
Pocket PC
Regulatory notices and contact
information
Getting Started placemat and the
Dell™ User’s Guide
To view Help, tap the Start button and
tap Help.
Dell Companion CD
Pocket PC Help and, if available, tap
Help within a specific program
Dell User’s Guide and Microsoft
ActiveSync
To view Help, click Help and click
Microsoft ActiveSync Help.
The readme files, located in the
ActiveSync folder on the computer and
on the Dell Companion CD.
www.microsoft.com/mobile/pocketpc
Dell User’s Guide
®
Help on your computer.
®
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Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day
(U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which
warranty you purchased, see the Dell invoice that accompanied your computer. The
following sections describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, and the manufacturer guarantee for Latin America
and the Caribbean.
System Information Guide 13
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,
and pointing devices (mice).
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software
• Non-Dell-branded products and accessories
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• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical
power
– Servicing not authorized by us
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive
maintenance
– Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR
JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS
EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
14 System Information Guide
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on
the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on
the date of the invoice. The warranty period is not extended if we repair or replace a
warranted product or any parts. Dell may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell service tag number or order number available.
Individual Home Consumers:
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory
1-888-363-5150
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System Information Guide 15
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year of all other limited
warranties: For the first 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product
is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in the
United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we
will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and
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inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced.
When you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return
the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the thencurrent standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight
collect. We will also include a prepaid shipping container with each replacement part for
your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible
for lost or corrupted data.
What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be provided to you under the
terms of the on-site service agreement. Please refer to that contract for details on how to
obtain service.
If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.
16 System Information Guide
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussions,
you are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination, or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code
of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via
telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding
on each of the parties, and may be entered as a judgment in any court of competent
jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box
50191, Minneapolis, MN 55405. This provision applies only to individual home consumers
and consumers who purchased through an employee purchase program. It does not apply to
small, medium, large, and global commercial customers or government, education, and
healthcare customers.
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May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
System Information Guide 17
• If you are a Government, Education, or Healthcare Customer, or an Individual
Consumer who purchased through an employee purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, please call your customer care representative or call
1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that
you—the end-user customer—purchase directly from Dell. Under this policy, you may return
to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable restocking fees as follows:
• New Hardware Products and Accessories — All new hardware, accessories, parts, and
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unopened software still in its sealed package, excluding the products listed below, may
be returned within thirty days from the invoice date. To return applications software
or an operating system that has been installed by Dell, you must return the entire
computer. A different return policy applies to nondefective products purchased
through Dell's Software and Peripherals division by customers of our Small and
Medium Business divisions. Those products may be returned within thirty days from
the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any
refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals
division return policy are not available for Dell | EMC storage products, EMCbranded products, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished Dell-branded server and storage products may be
returned within thirty days from the invoice date. All other reconditioned or
refurbished Dell-branded hardware products and parts may be returned within
fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want to
return. You must obtain a Credit Return Authorization Number in order to return the
product. See "Contacting Dell" in your Dell User’s Guide (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit
Return Authorization Number. You must also return the products to Dell in their original
packaging, in as-new condition along with any media, documentation, and all other items
that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
18 System Information Guide
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,
and pointing devices (mice).
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the
software
• Non-Dell branded products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical
power
– Servicing not authorized by us
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive
maintenance
– Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED
TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON
YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES
DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND
LIMITATIONS MAY NOT APPLY TO YOU.
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System Information Guide 19
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY
FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT
FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the
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limited warranty on Dell-branded batteries lasts only one year and the limited warranty on
the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on
the date of the invoice. The warranty period is not extended if we repair or replace a
warranted product or any parts. Dell may change the terms and availability of limited
warranties, at its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support 1-800-387-5757
20 System Information Guide
Customer Service 1-800-326-9463
(Extension 8221 for
Individual Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties,
we will repair any Dell-branded hardware products returned to us that prove to be defective
in materials or workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product
is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced.
When you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return
the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the thencurrent standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship
the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible
for lost or corrupted data.
www.dell.com | support.dell.com
System Information Guide 21
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service. Dell's
service contracts can be found online at www.dell.ca or by calling Customer Care at
1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your invoice) for details on
how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
www.dell.com | support.dell.com
bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussions,
you are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code
of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via
telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding
on each of the parties, and may be entered as a judgment in any court of competent
jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box
50191, Minneapolis, MN 55405.
22 System Information Guide
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return
them to Dell up to 30 days after you receive them for a refund or credit of the product
purchase price. If you are an end-user customer who bought reconditioned or refurbished
products from Dell, you may return them to Dell within 14 days after the date of invoice for
a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your invoice and will be subject to a
fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an
organization that bought the products under a written agreement with Dell, the agreement
may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. To expedite the process of your refund or credit, Dell
expects you to return the products to Dell in their original packaging within five days of the
date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been installed
by Dell, the whole system must be returned, along with any media and documentation that
may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also
does not apply to products purchased through Dell's Software and Peripherals division. For
those products, please instead refer to Dell's Software and Peripheral's then-current return
policy (see the following section, "Dell Software and Peripherals").
www.dell.com | support.dell.com
System Information Guide 23
Dell Software and Peripherals
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party
products. Third-party software and peripheral products are covered by the warranties
provided by the original manufacturer or publisher only. Third party manufacturer warranties
vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically
test or guarantee that all of the products we offer work with any or all of the various models
of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of
different brands of computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
www.dell.com | support.dell.com
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for
which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking
stations, and projectors). To determine which limited warranty applies to the product you
purchased, see the Dell invoice and/or the product documentation that accompanied your
product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly
from a Dell company, you may return Dell Software and Peripherals products that are in asnew condition to Dell up to 30 days from the date of invoice for a refund of the product
purchase price if already paid. This refund will not include any shipping and handling
charges shown on your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. You must ship the Dell Software and Peripherals
products back to Dell in their original manufacturer's packaging (which must be in as-new
condition), prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition,
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power
cables, and other items included with a product must be returned with it.
24 System Information Guide
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