Dell thunderbolt TB16 User Manual

Dell Thunderbolt Dock TB16

User Guide

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other

trademarks may be trademarks of their respective owners.

2016 - 09

Rev. A00

Contents

1 Introduction................................................................................................................................................... 4

2 Package Contents ........................................................................................................................................ 5

3 Hardware Requirements ............................................................................................................................... 7

4 Identifying Parts and Features ......................................................................................................................8

5 Important Information..................................................................................................................................10

6 Quick Setup of Hardware .............................................................................................................................11

7 Thunderbolt Settings and Security Options..................................................................................................13

Thunderbolt Driver Setting..............................................................................................................................................13

Thunderbolt Configuration.............................................................................................................................................. 16

Thunderbolt Security........................................................................................................................................................17

8 Setup of External Monitors.......................................................................................................................... 18

Updating the graphics drivers for your computer........................................................................................................18

Configuring your Monitors...............................................................................................................................................18

Display Resolution Table..................................................................................................................................................22

9 Technical specifications...............................................................................................................................23

LED Status Indicators......................................................................................................................................................23

Power Adapter LED...................................................................................................................................................23

Cable LED................................................................................................................................................................... 23

Docking Status Indicator...........................................................................................................................................23

Docking Specifications ...................................................................................................................................................24

Input/Output (I/O) Connectors.................................................................................................................................... 26

10 Removing the Thunderbolt 3 (Type-C) Cable ............................................................................................27

11 Frequently asked questions.........................................................................................................................32

12 Troubleshooting the Dell Thunderbolt Dock TB16.......................................................................................34

Symptoms and Solutions................................................................................................................................................ 34

13 Getting help................................................................................................................................................37

Contacting Dell.................................................................................................................................................................37

Contents

3

Introduction

The Dell Thunderbolt Dock TB16 is a device that links all your electronic devices to your laptop computer using Thunderbolt 3 (Type-C)
cable interface. When you connect the laptop to the docking station, you can gain access to all your peripherals such as the mouse,
keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each one into the laptop.

CAUTION: You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available at

www.dell.com/support before using the docking station. Older BIOS versions and drivers could result in the docking station not
being recognized by your computer or not functioning optimally. Please see the Important Information chapter for detailed
instructions on how to update your BIOS, Graphics, and Thunderbolt drivers/firmware as well as other associated drivers before
using the Dell Thunderbolt Dock TB16.

1

4 Introduction

Package Contents

Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see
your invoice for contact information) if something is missing.

Docking Station
with Thunderbolt
3 (Type-C) cable

180 W / 240 W
Power Adapter

Power Cord

Quick Setup
Guide (QSG)

2

Package Contents 5

Safety,
Environmental,
and Regulatory
Information

6 Package Contents

Hardware Requirements

Before using the docking station, ensure that your laptop or PC has a Thunderbolt 3 (Type-C) port.

3

Hardware Requirements 7

Identifying Parts and Features

Figure 1. Identifying Parts and Features — Front

Audio headset port USB 3.0 port with PowerShare

USB 3.0 port Power Adapter LED Indicator

Sleep/Wake up/Power button

IMPORTANT: The dock button is designed to replicate your system's power button. If you connect the TB16 to supported

Dell computers, the dock button will work like your computer's power button and you can use it to "power on"/sleep/"force
shutdown" the computer.

NOTE: The dock button is not functional if connected to non-supported Dell computers or non-Dell computers.

4

8 Identifying Parts and Features

Figure 2. Identifying Parts and Features — Back

Kensington Lock slot USB 2.0 port

HDMI port USB 3.0 port

DisplayPort (Mini and Full) Line-out

VGA port Power connector

Network connector (RJ-45)

Identifying Parts and Features

9

Important Information

You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available at www.dell.com/support
before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your
computer or not functioning optimally.

Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to
your system and docking station:

• Dell | Update - for Dell XPS systems only.

• Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.

These applications are available for download on the Driver & Downloads page for your product at www.dell.com/support

Pick your system type from the list or enter the service tag of your system to get the right version for your computer.

NOTE: TB16 dock connection to your computer is required in order for Dell Update to start software updates on the host

system.

Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing
the following BIOS, firmware, and drivers step-by-step in the prescribed order to ensure optimal performance:

Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers &
Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for
your system.

• Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section.

• Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section.

• Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section.

• Install the latest Intel HD Graphics Driver for the system. This is available in the "Video" section.

• Install the latest ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks &
Stands" section.

• Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the
"Docks & Stands" section.

• Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands"
section.

• Restart the system.

• After the software update process completes, connect the AC adapter to the TB16 dock first and then attach the Thunderbolt 3
(Type-C) cable to the computer before using the docking station.

5

10 Important Information

Quick Setup of Hardware

1 Update your system's BIOS and drivers from www.dell.com/support/drivers

2 Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt

Dock TB16.

Figure 3. Connecting the AC Adapter

6

Quick Setup of Hardware 11

3 Connect the Thunderbolt 3 (Type-C) connector to the computer.

Figure 4. Connecting the Thunderbolt 3 (Type-C) connector

NOTE: On TB16-supported Dell computers, connecting the Thunderbolt 3 (Type-C) cable will auto wake-up the laptop

and connect any peripherals already attached. This behavior can be disabled in your BIOS Setup option “Wake on Dell
USB-C Docks”.

4 Follow the on-screen instructions to give the Dell Thunderbolt Dock permission to connect to your computer. See Thunderbolt Driver

Settings for more information.

5 Connect multiple displays to the docking station, as needed.

NOTE

: Computers requiring more than 130 W power input must also be connected to their own power adapter for

charging and operating at full performance.

12

Quick Setup of Hardware