Dell SC User Manual

4688-SC-WP

Support Matrix

Dell EMC SC Series: Software Release, Support
Policy, and End-of-Life Matrix

Version 2.4

Abstract

This document is a guide to Dell EMC™ SC Series support policies, software
releases, and end-of-life matrix.

March 2021

Revisions

2 Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix | 4688-SC-WP

Revisions

Date

Description

January 20, 2016

Initial release

March 1, 2016

Updated for SCOS 6.7 GA release

August 10, 2016

Updated for DSM2016 R2 GA release

January 4, 2017

Updated for SCOS 7.1 GA release

February 10, 2017

Updated for DSM 2016 R3.1 GA release

February 22, 2018

Updated with SCOS and DSM releases

February 12, 2019

Updated with SCOS and DSM releases

March 7, 2019

Combined the Dell Storage Software Release and Support Policy and The SC Series
End of Life Matrix

June 13, 2019

Corrected End of Standard Support for SC4020

April 21, 2020

Updated SC4020 EOSL date, added SCOS 7.4.x and DSM 2019 R1

August, 2020

Updated terms, added end-of-expansion dates & removed drive table

January, 2021

Added SC9000

March, 2021

Service description update

Acknowledgments

Current Author: Joel Ruf, Product Management

The information in this publication is provided “as is.” Dell Inc. makes no representations or warranties of any kind with respect to the information in this
publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.

Use, copying, and distribution of any software described in this publication requires an applicable software license.

Copyright © 2016-2021 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks
of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. [3/22/2021] [Support Matrix] [4688-SC-WP]

Table of contents

3 Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix | 4688-SC-WP

Table of contents

Revisions............................................................................................................................................................................. 2

Acknowledgments ............................................................................................................................................................... 2

Table of contents ................................................................................................................................................................ 3

1 Support guidelines ........................................................................................................................................................ 4

1.1 Requirements for software support .................................................................................................................... 4

1.2 Offering of maintenance agreements ................................................................................................................. 4

1.3 Warranty offering - hardware and software ........................................................................................................ 4

2 Firmware release guidelines ........................................................................................................................................ 5

2.1 Definition of terms ............................................................................................................................................... 5

2.1.1 Definition of release lines ................................................................................................................................... 6

2.2 Supported firmware releases .............................................................................................................................. 6

2.2.1 Storage Center Operating System (SCOS) ........................................................................................................ 6

2.2.2 Dell Storage Manager (DSM) ............................................................................................................................. 6

2.2.3 Replay Manager ................................................................................................................................................. 7

2.2.4 Storage integrations ........................................................................................................................................... 7

2.3 Perpetual Software Licensing ............................................................................................................................. 7

2.4 Product Documentation ...................................................................................................................................... 7

2.5 Timing of implementation ................................................................................................................................... 7

3 Software end-of-support-life matrix .............................................................................................................................. 8

3.1 Storage Center Operating System (SCOS) ........................................................................................................ 8

3.2 Dell Storage Manager ......................................................................................................................................... 9

3.3 Replay Manager ............................................................................................................................................... 10

4 End-of-life matrix ........................................................................................................................................................ 11

4.1 Controllers ........................................................................................................................................................ 11

4.2 Enclosures ........................................................................................................................................................ 11

4.3 NAS .................................................................................................................................................................. 12

A Technical support and resources ............................................................................................................................... 13

Support guidelines

4 Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix | 4688-SC-WP

1 Support guidelines

1.1 Requirements for software support

Software updates are available only to customers having SC Series and/or legacy Compellent hardware
arrays that are covered under warranty or a valid software maintenance agreement. Major, minor,
maintenance, patch and hotfix software releases for each array will continue to be available until the last date
of support (End-of-Standard Support) for the array. Please note that hardware limitations in older arrays
may preclude customers from being able to use all the features and functionality in new software releases.

1.2 Offering of maintenance agreements

Customers covered by a valid warranty or maintenance agreement for hardware and software can purchase
maintenance contract renewals for a period ending no later than the end of service life, as set forth in the
software end of life matrix of the SC Series hardware array. Any array that does not have a current
maintenance contract may be reinstated under a new contract, provided that the array is still in the
possession of the customer that originally purchased it, and that it has not reached its end of service life.
Reinstatement may require payment of a reinstatement fee along with cost of the new maintenance contract.

For further information, contact your Dell EMC service representative.

1.3 Warranty offering - hardware and software

The software warranty period is ninety (90) days from the ship date. During the warranty period, customers
will receive minor software releases and bug fixes and technical assistance on a best effort basis, Monday
through Friday - 8 AM to 5 PM local/regional time, excluding holidays. Technical assistance provided outside
the defined warranty period will be billed at the current time and material rates.

This link provides details regarding support and warranty information on Dell EMC products. About half-way
down the page, there are links to documents regarding Dell EMC storage support. Documents such as Dell

EMC ProSupport Plus for Enterprise and Dell EMC Optimize for Storage are available for download.