Dell SC User Manual
Support Matrix
Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix
Version 2.4
Abstract
This document is a guide to Dell EMC™ SC Series support policies, software releases, and end-of-life matrix.
March 2021
4688-SC-WP
Revisions
Revisions
Date |
Description |
|
|
January 20, 2016 |
Initial release |
|
|
March 1, 2016 |
Updated for SCOS 6.7 GA release |
|
|
August 10, 2016 |
Updated for DSM2016 R2 GA release |
|
|
January 4, 2017 |
Updated for SCOS 7.1 GA release |
|
|
February 10, 2017 |
Updated for DSM 2016 R3.1 GA release |
|
|
February 22, 2018 |
Updated with SCOS and DSM releases |
|
|
February 12, 2019 |
Updated with SCOS and DSM releases |
|
|
March 7, 2019 |
Combined the Dell Storage Software Release and Support Policy and The SC Series |
|
End of Life Matrix |
|
|
June 13, 2019 |
Corrected End of Standard Support for SC4020 |
|
|
April 21, 2020 |
Updated SC4020 EOSL date, added SCOS 7.4.x and DSM 2019 R1 |
|
|
August, 2020 |
Updated terms, added end-of-expansion dates & removed drive table |
|
|
January, 2021 |
Added SC9000 |
|
|
March, 2021 |
Service description update |
|
|
Acknowledgments
Current Author: Joel Ruf, Product Management
The information in this publication is provided “as is.” Dell Inc. makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.
Use, copying, and distribution of any software described in this publication requires an applicable software license.
Copyright © 2016-2021 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. [3/22/2021] [Support Matrix] [4688-SC-WP]
2 Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix | 4688-SC-WP
Table of contents
Table of contents
Revisions |
............................................................................................................................................................................. |
2 |
|
Acknowledgments............................................................................................................................................................... |
2 |
||
Table of contents ................................................................................................................................................................ |
3 |
||
1 |
Support ........................................................................................................................................................guidelines |
4 |
|
|
1.1 .................................................................................................................... |
Requirements for software support |
4 |
|
1.2 ................................................................................................................. |
Offering of maintenance agreements |
4 |
|
1.3 ........................................................................................................ |
Warranty offering - hardware and software |
4 |
2 |
Firmware ........................................................................................................................................release guidelines |
5 |
|
|
2.1 ............................................................................................................................................... |
Definition of terms |
5 |
|
2.1.1 ................................................................................................................................... |
Definition of release lines |
6 |
|
2.2 .............................................................................................................................. |
Supported firmware releases |
6 |
|
2.2.1 ........................................................................................................ |
Storage Center Operating System (SCOS) |
6 |
|
2.2.2 ............................................................................................................................. |
Dell Storage Manager (DSM) |
6 |
|
2.2.3 ................................................................................................................................................. |
Replay Manager |
7 |
|
2.2.4 ........................................................................................................................................... |
Storage integrations |
7 |
|
2.3 ............................................................................................................................. |
Perpetual Software Licensing |
7 |
|
2.4 ...................................................................................................................................... |
Product Documentation |
7 |
|
2.5 ................................................................................................................................... |
Timing of implementation |
7 |
3 |
Software ..............................................................................................................................end-of-support-life matrix |
8 |
|
|
3.1 ........................................................................................................ |
Storage Center Operating System (SCOS) |
8 |
|
3.2 ......................................................................................................................................... |
Dell Storage Manager |
9 |
|
3.3 ............................................................................................................................................... |
Replay Manager |
10 |
4 |
End-of ........................................................................................................................................................-life matrix |
11 |
|
|
4.1 ........................................................................................................................................................ |
Controllers |
11 |
|
4.2 ........................................................................................................................................................ |
Enclosures |
11 |
|
4.3 .................................................................................................................................................................. |
NAS |
12 |
A |
Technical ...............................................................................................................................support and resources |
13 |
|
3 Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix | 4688-SC-WP
Support guidelines
1 Support guidelines
1.1Requirements for software support
Software updates are available only to customers having SC Series and/or legacy Compellent hardware arrays that are covered under warranty or a valid software maintenance agreement. Major, minor, maintenance, patch and hotfix software releases for each array will continue to be available until the last date of support (End-of-Standard Support) for the array. Please note that hardware limitations in older arrays may preclude customers from being able to use all the features and functionality in new software releases.
1.2Offering of maintenance agreements
Customers covered by a valid warranty or maintenance agreement for hardware and software can purchase maintenance contract renewals for a period ending no later than the end of service life, as set forth in the software end of life matrix of the SC Series hardware array. Any array that does not have a current maintenance contract may be reinstated under a new contract, provided that the array is still in the possession of the customer that originally purchased it, and that it has not reached its end of service life. Reinstatement may require payment of a reinstatement fee along with cost of the new maintenance contract.
For further information, contact your Dell EMC service representative.
1.3Warranty offering - hardware and software
The software warranty period is ninety (90) days from the ship date. During the warranty period, customers will receive minor software releases and bug fixes and technical assistance on a best effort basis, Monday through Friday - 8 AM to 5 PM local/regional time, excluding holidays. Technical assistance provided outside the defined warranty period will be billed at the current time and material rates.
This link provides details regarding support and warranty information on Dell EMC products. About half-way down the page, there are links to documents regarding Dell EMC storage support. Documents such as Dell EMC ProSupport Plus for Enterprise and Dell EMC Optimize for Storage are available for download.
4 Dell EMC SC Series: Software Release, Support Policy, and End-of-Life Matrix | 4688-SC-WP
Loading...