Graphic Symbols on the Printer and Their Meanings14
About the Printer15
Front and Rear Views15
Control Panel17
Additional Components17
2Setting Up the Printer (Printer Setup)19
Preparing Printer Hardware20
Space Requirements20
Securing the Printer20
Connecting and Setting Up Your Printer24
Connecting to a Computer or a Network24
Turning On/Off the Printer26
Configuring Initial Settings on the Control Panel26
Setting Up the Printer Using Dell Printer Easy Install (Windows
Configuring the Wireless Settings28
Setting the IP Address34
Assigning an IP Address34
Verifying the IP Settings35
Installing Printer Drivers on Windows® Computers36
Identifying Printer Driver Pre-install Status36
®
Only)27
2|
Starting Dell Printer Easy Install36
USB Cable Connection Setup37
Network Connection Setup38
Setting Up for Shared Printing39
Installing Printer Drivers on Macintosh Computers41
Installing the Drivers and Software41
Installing Printer Drivers on Linux Computers (CUPS)43
Operation on Red Hat Enterprise Linux 6 Desktop43
Operation on SUSE Linux Enterprise Desktop 1145
Operation on Ubuntu 12.04 LTS48
3Using Your Printer51
Control Panel52
About the Home Screen52
Basic Operations on the Touch Panel52
Moving, Adding or Removing the Tiles53
Using the Keyboard Displayed on the Touch Panel53
Changing the Language and Keyboard Layout54
Setting the Power Saver Timers54
Supported USB69
Supported File Formats70
Print from USB70
Dell Printer Configuration Web Tool71
Overview71
Setting Up the Dell Printer Configuration Web Tool71
Starting the Dell Printer Configuration Web Tool72
Overview of the Menu Items72
Page Display Format73
Home74
Apps78
Jobs81
Connectivity82
|3
Permissions102
System112
Print Media Guidelines127
Supported Print Media127
Supported Paper Weight128
Unacceptable Print Media129
Recommended Print Media129
Print Media Storage Guidelines131
Loading Print Media132
Before Loading132
Loading Print Media in Tray 1 and the Optional 550-Sheet Feeder132
Loading Print Media in the Bypass Tray135
Linking Trays138
4Printing139
Printing140
Tips for Successful Printing140
Sending a Job to Print140
Canceling a Print Job140
Duplex Printing141
Using Stored Print143
Print From USB145
Printing With Wi-Fi Direct146
Mobile Printing148
AirPrint148
Google Cloud Print™149
MopriaTM Print Service153
5Know Your Printer155
User Authentication and Accounting156
Types of Us ers156
Roles156
Types of Authentication157
Types of Account Administration157
4|
Authentication and Accounting Relationship158
User Authentication Operations158
Creating and Editing User Accounts160
User Authentication for Accounting161
Screen Customization162
Customizing the Home Screen162
Customizing App Screens162
Encryption and Digital Signature Settings164
Encryption and Digital Signature Overview164
Configuration of HTTP Communications Encryption165
Configuration of Encryption using IPSec166
Configuration of Wireless LAN WPA-Enterprise (EAP-TLS)167
Configuration of Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2,
EAP-TTLS PAP, EAP-TTLS CHAP)168
Understanding Printer Messages169
Status Codes169
Other Errors206
Specifications207
Operating System Compatibility207
Power Supply208
Dimensions208
Weight208
Memory208
Page Description Language (PDL)/Emulation, Operating System, and Interface 208
Environment210
Cables210
Print Specifications210
Wireless Connection Specifications211
6Maintaining Your Printer213
Maintaining Your Printer214
Determining the Status of Supplies214
Conserving Supplies216
Ordering Supplies216
Storing Print Media216
Storing Consumables216
Replacing the Toner Cartridges216
Replacing the Drum Cartridges218
Replacing the Waste Toner Box224
Cleaning the Exterior226
Cleaning the Touch Screen227
Cleaning Inside the Printer227
Moving the Printer236
Adjusting Color Registration237
Removing Options241
Removing the Optional 550-Sheet Feeder241
|5
Removing the Optional Wireless Adapter243
Removing the Optional Caster Cabinet245
7Troubleshooting249
Clearing Jams250
Avoiding Jams250
Identifying the Location of Paper Jams251
Clearing Paper Jams From the Bypass Tray252
Clearing Paper Jams From Tray 1254
Clearing Paper Jams From Inside the Rear Cover255
Clearing Paper Jams From the Optional 550-Sheet Feeder259
Basic Printer Problems261
Display Problems262
Printing Problems263
Print Quality Problems264
The output is too light264
Toner smears or print comes off264
Random spots/Blurred images265
The entire output is blank265
Dark or colored streaks appear on the output266
Part of the entire output is black or a color (CMY) is missing266
Dark and color dots repeating at the same interval266
Vertical voids or lighter areas267
Ghosting268
Light-induced fatigue268
Fog (background)269
Bead-Carry-Out (BCO)269
Jagged characters270
Banding270
Auger mark271
Wrinkled/Stained paper271
Damage on the leading edge of paper272
Jam/Alignment Problems273
6|
The top and side margins are incorrect273
Color registration is out of alignment273
Images are skewed274
Tray 1/Optional 550-Sheet Feeder Misfeed Jam274
Bypass Tray Misfeed Jam275
Regi Jam (Exit Sensor On JAM)275
Exit Jam (Exit Sensor Off JAM)276
When using SMB280
When using TCP/IP280
E-mail Features Problems281
Internet/Intranet Connection Problems281
IPv4 and IPv6 Connection Problems283
Problems With Installed Optional Accessory285
Wi-Fi Direct Problems286
Other Problems287
Contacting Service288
Appendix289
SharePoint Connector290
SharePoint Connector Introduction290
DellTM Technical Support Policy295
Online Services295
Warranty and Return Policy296
Recycling Information296
Contacting Dell297
About License298
Dell Color Smart Printer | S3840cdn298
As for RSA BSAFE443
ICC Profile Header443
JPEG Library443
Math Library444
libtiff444
Zlib445
UNITED STATES GOVERNMENT RESTRICTED RIGHTS445
|7
8|
1Before Beginning
1
|9
Notes, Cautions, and Warnings
NOTE:
CAUTION:
WARNING:
NOTE:
• A NOTE indicates important information that helps you make better use of your printer.
• A CAUTION indicates potential damage to hardware or loss of data if instructions are not
followed.
• A WARNING indicates a potential for property damage, personal injury, or death.
Reproduction of these materials in any manner whatsoever without the written
permission of Dell Inc. is strictly forbidden.
Trademarks used in this text:
Dell and the DELL logo are trademarks of Dell Inc.
Microsoft, Windows, Windows Server, Windows Vista and SharePoint are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or
other countries.
Apple, Bonjour, iPhone, Macintosh, Mac OS, OS X, macOS, AirPrint, and AirPrint logo are
trademarks of Apple Inc.
Android, Google Chrome, Gmail, Google, Google Cloud Print, Google Drive, and Google
Play are either registered trademarks or trademarks of Google Inc.
Adobe, PostScript and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Wi-Fi and Wi-Fi Direct are registered trademarks of the Wi-Fi Alliance; Wi-Fi Protected
Setup, WPA, and WPA2 are trademarks of the Wi-Fi Alliance.
Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat. Inc. in the
U.S. and other countries.
SUSE is a registered trademark of Novell, Inc., in the United States and other countries.
QR Code is a registered trademark of Denso Wave Incorporated.
Box and the Box logo are including without limitation, either trademarks, service marks or
registered trademarks of Box, Inc.
RSA and BSAFE are either registered trademarks or trademarks of EMC Corporation in the
United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the
entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
February 2017 Rev. A02
10|Notes, Cautions, and Warnings
• When you use this machine, we recommend that you change the system administrator's user ID and
passcode immediately after installing the machine.
User's Guide
NOTE:
Click the links to the left for information on the features, options, and operation of your
Dell Color Smart Printer | S3840cdn. For information on other documentation included
with your printer, see "Finding Information".
• In this manual, Dell Smart Printer | S3840cdn is referred to as the "printer."
• In this manual, the procedures for the computer are explained using Microsoft
stated otherwise.
®
Windows® 7 unless
Conventions
The following describe the meaning of the symbols and fonts used in this manual:
ItemDescription
Bold texts• Names of hardware button on the operator panel.
• Menus, commands, windows, or dialog boxes displayed on the
computer screen.
Texts in Courier New font• Menus and messages displayed on the touch panel.
• Screen names on the touch panel.
• Characters entered from the computer.
• Directory paths.
<>• Key on the keyboard of the computer.
J• Indicates a process flow.
""• Cross references in this manual.
• Characters entered from the operator panel.
• Messages displayed on the computer screen.
Orientation of documents or paper is described in this guide as follows:
, , Long Edge Feed (LEF): Loading the document or paper in portrait orientation when
viewed from the front of the machine.
, , Short Edge Feed (SEF): Loading the document or paper in landscape orientation
when viewed from the front of the machine.
User's Guide|11
Finding Information
WARNING:
What are you looking for?Find it here
• Drivers for my printer
• My User's Guide
• How to set up my printer
• How to use my printer
• Safety information
• Warranty information
• Express Service Code and
Service Tag
Software and Documentation disc
The Software and Documentation disc contains documentation and drivers
for your printer. You can use the Software and Documentation disc to install
drivers or access your setup video and documentation.
Readme files may be included on your Software and Documentation disc to
provide last-minute updates about technical changes to your printer or
advanced technical reference material for experienced users or technicians.
Manuals other than the User’s Guide are included in the Manuals folder of
the Software and Documentation disc.
Setup Guide
Important Information
• Read and follow all safety instructions in the Important
Information prior to setting up and operating your printer.
The Express Service Code and Service Tag are located inside the front cover
of your printer.
Go to dell.com/support.
dell.com/support provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses
• Upgrades — Upgrade information for components, such as the printer
drivers
• Customer Care — Contact information, order status, warranty, and repair
information
• Downloads — Drivers
• Manuals— Printer documentation and product specifications
Go to dell.com/support. Select your region, and fill in the requested details
to access help tools and information.
Product Features
Eco
This chapter describes the product features and indicates their links.
Print from USB
You can print files directly from a USB flash drive
without requiring you to start your computer.
See "Print From USB".
Eco Mode
Eco Mode is a setting that saves cost on toner and
paper. Skip Blank Pages, 2-Sided Print and toner
saving will always apply for print jobs when Eco
mode is enabled.
See "Toner/Power Optimization".
Remote Authentication Using the LDAP or
Kerberos Server
The user authentication using the LDAP or Kerberos
server is available to control the user’s login to the
printer. Only users who can access the specified
server are allowed to log in to the printer.
Security Enhancement
If a global IP address is assigned to the printer, no
one will be allowed to access the Dell Printer
Configuration Web Tool without authenticating
regardless of login settings. Furthermore, if the
administrator logs in to the Dell Printer
Configuration Web Tool with the default password
while a global IP address is assigned, a warning
message to change the password will be displayed.
See "Changing Password from the Dell Printer
Configuration Web Tool".
Product Features|13
Graphic Symbols on the Printer and Their
Meanings
Do not use stapled or clip on paper.
Do not use folded, creased, or curled paper.
Do not use ink-jet printing paper.
Do not use OHP sheets.
Do not use paper printed or used on one side.
Caution.
Do not throw a toner cartridge into an open flame.
Do not throw a drum cartridge into an open flame.
Do not expose to light.
Do not touch.
Caution (Hot surface).
Do not disassemble the product.
Do not throw a waste toner box into an open flame.
Locking.
Unlocking.
14|Graphic Symbols on the Printer and Their Meanings
About the Printer
Front and Rear Views
Front View
109111213
8
1
4567
1Transfer Belt Unit8Toner Cartridges
2Drum Cartridges9Front Cover
3Waste Toner Box10 Front USB Port
4Right Side Cover11 Control Panel
5Tray 112 Output Tray Extension
6Optional 550-Sheet Feeder (Tray 2)13 Top Cover
7Bypass Tray (Tray 5)
*
USB 2.0 host port (for the Print from USB feature)
*
2
3
About the Printer|15
Rear View
11
10
9
8
12
3
4
5
6
7
1Control Board7Power Inlet
2Left Side Cover8Duplex Unit
3Wireless Adapter Socket92nd Belt Transfer Roller (2nd BTR)
4USB Port
5USB Port
6Ethernet Port
*1
USB 2.0 host port (for Smart Card)
*2
USB 3.0 device port
*1
*2
10 Fusing Unit
11 Rear Cover
16|About the Printer
Control Panel
3
2
1Power Button
2Home Button
3Touch Panel
Additional Components
Optional Accessories
•550-sheet feeder
•Wireless adapter
•Caster cabinet
1
About the Printer|17
18|About the Printer
2Setting Up the Printer (Printer
Setup)
2
|19
Preparing Printer Hardware
200 mm/7.9 inches
75 mm/
3.0 inches
439 mm/
17.3 inches
400 mm/15.7 inches
485 mm/19.1 inches
600 mm/23.6 inches
454 mm/17.9 inches
400 mm/15.7 inches
Security SlotSecurity Slot
Space Requirements
Provide enough room to open the printer trays, covers, and optional accessories, and for
proper ventilation.
Securing the Printer
To protect the printer from theft, you can use a Kensington lock.
Attach the Kensington lock to the security slot of the printer.
Refer to the operating instructions supplied with the Kensington lock.
20|Preparing Printer Hardware
Installing the Kensington Lock Extender
NOTE:
To use the Kensington lock when loading legal-size paper in Tray 1 or the optional
550-sheet feeder, install the Kensington lock extender onto the printer.
• The Kensington lock extender for Tray 1 and the optional 550-sheet feeder (Tray 2) is marked with
the number "1" and "2" respectively on its left side. Do not install the extender for Tray 2 to Tray 1,
and vice versa.
1 Pull the tray out of the printer about 200 mm.
2 Hold the tray with both hands, and remove it from the printer.
3 Hold the stopper of the Kensington lock extender and attach the extender into
position on the printer.
Preparing Printer Hardware|21
4 Push and rotate the stopper 90 degrees clockwise until the triangle on the stopper
1
2
Security slot
aligns with the one marked on the extender body.
5 Insert the tray into the printer, and push until it stops.
6 Attach the Kensington lock to the security slot.
22|Preparing Printer Hardware
Installing the Security Cover
To make your print media in Tray 1 more secure, install the security cover onto Tray 1.
1 Pull Tray 1 out of the printer about 200 mm.
2 Hold Tray 1 with both hands, and remove it from the printer.
3 Place the security cover on the top of Tray 1.
4 Insert Tray 1 into the printer, and push until it stops.
Preparing Printer Hardware|23
Connecting and Setting Up Your Printer
NOTE:
1
2
3
4
To connect your printer to a computer or device, the following specification must be met
for each of the connection type:
1Wireless Adapter Socket
2USB Port
3USB Port
4Ethernet Port
*1
USB 2.0 host port (for Smart Card)
*2
USB 3.0 device port
*1
*2
Connecting to a Computer or a Network
• Before making connections, be sure to turn off the printer.
Connecting to a Computer Using the USB Cable (Direct
Connection)
A local printer is a printer which is directly connected to your computer using the USB
cable. If your printer is connected to a network instead of your computer, skip this section
and go to "Connecting to a Network Using the Ethernet Cable".
24|Connecting and Setting Up Your Printer
1 Connect the smaller USB connector into the USB port at the rear of the printer.
CAUTION:
2 Connect the other end of the cable into a USB port of the computer.
• Do not connect the printer USB cable to a USB port located on the keyboard.
Connecting to a Network Using the Ethernet Cable
1 Connect the Ethernet cable.
To connect the printer to the network, connect one end of an Ethernet cable into the
Ethernet port on the rear of the printer, and the other end to a LAN drop or hub.
Connecting to a Wireless Network
See "Configuring the Wireless Settings".
Connecting and Setting Up Your Printer|25
Turning On/Off the Printer
WARNING:
NOTE:
CAUTION:
NOTE:
Turning On the Printer
• Do not use extension cords or power strips.
• The printer should not be connected to an Uninterruptible Power Supply (UPS) system.
1 Connect the power cable to the power inlet on the rear of the printer, and then to a
power source.
1
2
2 Press the button on the control panel.
Turning Off the Printer
• The data in the memory is cleared when the printer is turned off.
Press and hold the button until the confirmation screen appears on the control panel,
and then tap Power Off.
• Pressing and holding the button for six or more seconds can turn off the printer immediately.
However, note that this may result in the loss of data in memory.
• Each press of the button switches the standby and power saver modes alternately. When the printer
enters the power saver mode, the button blinks slowly.
Configuring Initial Settings on the Control Panel
When you turn on the printer for the first time, the install wizard screen to perform the
initial setup appears on the control panel. Follow the wizard to configure the initial
settings, including the following:
•Language
See "Language".
•Date & Time
•Measurements
26|Connecting and Setting Up Your Printer
See "Date & Time".
See "Measurements".
The printer is ready for use after tapping Done on the Install Complete screen that
NOTE:
NOTE:
NOTE:
appears at the end of the settings.
Setting Up the Printer Using Dell Printer Easy Install
®
(Windows
• To set up the printer as a wireless printer, see "Configuring the Wireless Settings".
• To set up the printer connected with Macintosh computers or Linux computers, see "Installing
Printer Drivers on Macintosh Computers" or "Installing Printer Drivers on Linux Computers (CUPS)"
respectively.
Basic Setup
Only)
To set up the printer, you can use the Dell Printer Easy Install program on the computer
running a Microsoft
®
Windows® operating system.
The program first searches for the printer and grasps how the printer is connected to the
computer. Based on that information, the program will automatically install the drivers
and software to your computer.
Before starting this basic setup, make sure that the printer is turned on, and ensure the
cable connections as follows:
To set up the printer as a network (wired) printer, connect the Ethernet cable to the
printer.
To set up the printer as a USB printer, connect the USB cable to the printer.
• To enable the automatic search for network printers on the computer running a client operating
system (Windows Vista
Panel J Network and Internet J Network and Sharing Center J Advanced sharing settings, and
set Network discovery for the current network profile to Turn on network discovery.
®
, Windows® 7, Windows® 8, Windows® 8.1 or Windows® 10), go to Control
1 Insert the Software and Documentation disc provided with the printer into your
computer.
The Dell Printer Easy Install program launches automatically.
• If the Dell Printer Easy Install program does not launch automatically, follow the procedure
below.
The following procedure uses Windows® 10 as an example.
a Right-click the Start button, and then click Run.
b Enter D:\Setup.exe (where D is the drive letter of the optical drive), and then
click OK.
2 On the Dell Printer Easy Install window, click Next. Dell Printer Easy Install begins to
search for your printer.
Connecting and Setting Up Your Printer|27
3 Wait for Dell Printer Easy Install wizard to find your printer.
NOTE:
NOTE:
For a network (wired) printer, select your printer after the printer is found, and then
click Next.
For a USB printer, Dell Printer Easy Install automatically installs your printer after the
printer is found.
• If Dell Printer Easy Install does not find any printer, the main menu window of Dell Printer
Easy Install appears. See "Installing Printer Drivers on Windows® Computers".
4 Click Finish to exit the wizard when the Ready to Print! screen appears.
5 Eject the Software and Documentation disc.
Configuring the Wireless Settings
The wireless adapter allows you to use the printer with wireless network connection.
The specifications of the wireless adapter are described below.
ItemSpecification
Connectivity TechnologyWireless
Compliant StandardsIEEE 802.11a, 802.11b, 802.11g, and 802.11n
BandwidthIEEE 802.11n, 802.11g and 802.11b: 2.4 GHz
IEEE 802.11n and 802.11a: 5 GHz
Data Transfer RateIEEE 802.11n: 72 Mbps
IEEE 802.11g and 802.11a: 54, 48, 36, 24, 18, 12, 9, and 6 Mbps
IEEE 802.11b: 11, 5.5, 2, and 1 Mbps
Security64 (40-bit key)/128 (104-bit key) WEP,
WPA Personal (TKIP, AES), WPA2 Personal (AES),
WPA Enterprise (TKIP, AES)
Wi-Fi Protected Setup (WPS)
Wireless ModeInfrastructure, Ad-hoc, Wi-Fi Direct
*2
Push-Button Configuration (PBC),
Personal Identification Number (PIN)
*1
, WPA2 Enterprise (AES)
*1
*1
EAP method supports PEAPv0/MS-CHAPv2, EAP-TLS, EAP-TTLS/PAP, EAP-TTLS/CHAP and
EAP-TTLS/MSCHAPV2.
*2
WPS 2.0 compliant.
• The wireless adapter is configured as a secondary network interface by default.
If the wireless connection is the only network to be used, the wireless adapter must be set as the
primary interface.
• When the wireless adapter is configured as a primary network interface, you cannot use IEEE 802.1x
authentication on the Ethernet port.
28|Connecting and Setting Up Your Printer
Determining the Wireless Network Settings
You need to know the settings for the wireless network to set up the wireless printer. For
details of the settings, contact your network administrator.
Wireless Settings SSIDA name with up to 32 alphanumeric characters, which identifies the
wireless network
Network Type Infrastructure or Ad hoc
Security Settings Encryption• No securityFor the wireless setting without
specifying any encryption
• WEPRequires a WEP key.
For a 64-bit WEP: up to
10-hexadecimal character key
For a 128-bit WEP: up to
26-hexadecimal character key
Tran s mi t KeyWEP key 1 -4
• WPA2 Personal*With AES method
• Mixed Mode Personal*Automatically selects the encryption
type from WPA Personal (AES), WAP2
Personal (AES) or WPA Personal (TKIP).
PassphraseAlphanumeric characters from 8 to 63
bytes long and hexadecimal characters
of 64 bytes long
• WPA2 Enterprise*With AES method
• Mixed Mode Enterprise*Automatically selects an available
encryption type from WPA Enterprise
(AES), WAP2 Enterprise (AES) or WPA
Enterprise (TKIP).
AuthenticationPEAPv0 MS-CHAPv2, EAP-TLS,
EAP-TTLS/PAP, EAP-TTLS/CHAP or
EAP-TTLS/MS-CHAPv2
*
Available only when Infrastructure is selected as Network Type.
Connecting and Setting Up Your Printer|29
Configuring the Optional Wireless Adapter
NOTE:
NOTE:
NOTE:
You can select a method to configure a wireless adapter from the following:
WPS-PBC
WPS-PIN
Auto SSID Setup
Manual SSID Setup
Dell Printer Configuration Web Tool
*1
WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration) is a method to authenticate and register
devices required for wireless configuration, by pressing the button provided on your access point or wireless
router. This setting is available only when the access point supports WPS. Before starting WPS-PBC, check
where the WPS button (button name may vary) on the wireless LAN access point.
*2
WPS-PIN (Wi-Fi Protected Setup-Personal Identification Number) is a method to authenticate and register
devices required for wireless configuration, by entering PIN assignments into the wireless LAN access point.
This setting, performed through access point, is available only when the access points of your wireless
router supports WPS.
*3
For WPS operation on the wireless LAN access point, refer to the manual supplied with the wireless LAN
access point.
*1*3
*2*3
• The optional wireless adapter must be installed on the printer.
WPS-PBC
You can start Push Button Configuration only from the control panel.
1 Press the button.
2 Tap DeviceJConnectivityJWi-Fi.
3 Tap Manual Setup.
4 Tap Wi-Fi Protected Setup (WPS)JPBCJOK.
• Start the WPS-PBC on the wireless LAN access point (Registrar) within 2 minutes.
When the WPS operation is successful and the printer is rebooted, wireless LAN
connection setting is completed.
WPS-PIN
The PIN code of WPS-PIN can only be configured from the control panel.
1 Press the button.
2 Tap DeviceJConnectivityJWi-Fi.
3 Tap Manual Setup.
4 Tap Wi-Fi Protected Setup (WPS)JPIN.
5 Write down the displayed 8-digit PIN code for the wireless LAN access point.
6 Tap OK.
• Enter the PIN code into the wireless LAN access point (Registrar) within 2 minutes.
When the WPS operation is successful and the printer is rebooted, wireless LAN
connection setting is completed.
30|Connecting and Setting Up Your Printer
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