Page 1
Dell S2317HWi Monitor
User’s Guide
Model: S2317HWi
Regulatory model: S2317HWib
Page 2
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Copyright © 2016 Dell Inc. All rights reserved.
This product is protected by U.S. and international copyright and intellectual property laws.
Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. Android, Google, Google Play and other marks are trademarks of Google Inc. All
other marks and names mentioned herein may be trademarks of their respective companies.
2016 - 04 Rev. A00
Page 3
Contents
About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Plug and Play Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Universal Serial Bus (USB) Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Attaching the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Operating the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power On the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power Off the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Front-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Contents | 3
Page 4
Front-Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . . . . . . . 27
Setting the Maximum Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Tilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using the Wireless Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Mirroring Your Device's Screen on the Monitor . . . . . . . . . . 44
Setting Up Wireless Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Connecting the Monitor via Screencast or Screen Mirror . . . . . . . 46
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . . . . . . . . 69
Wireless Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Wireless Charging Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
FCC Notices (U.S. Only) and Other Regulatory Information . . . . . . .71
Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
4 | Contents
Page 5
About Your Monitor
Introduction
The Dell Wireless Monitor enables your laptop computer, Tablet & Mobile Phone devices
to display your screen image via WiFi Direct interface. When you connect the Laptop,
Tablet & Mobile Phone to the Dell Wireless Monitor, you can access the mouse &
keyboard connected to the Monitor to control the Compute device (Laptop, Tablet or
Mobile Phone).
Dell Wireless Monitor also enables your Laptop & Mobile Phone to be connected
multaneously via WiFi Direct interface. The Laptop displayed in full screen and the
si
Mobile Phone will be displayed as an overlay (PiP) image.
TE: The monitor is equipped with an antenna of the radio transmitter, so we
NO
recommend that you keep a safe distance of 20 cm at least between the monitor
and you.
Package Contents
Your monitor ships with the components shown below. Ensure that you have received all
the components and
NOTE: Some items may be optional and may not ship with your monitor. Some
features or media may not be available in certain countries.
Contact Dell
if something is missing.
Monitor
Stand Arm
About Your Monitor | 5
Page 6
Wireless Charging Base
Power Adapter
Power Cable (Varies by
Country)
HDMI Cable
6 | About Your Monitor
• Drivers and
Documentation Media
ck Setup Guide
• Qui
• Safety, Environmental,
and Regulatory
Information
ireless Safety and
• W
Regulatory Information
Page 7
Product Features
The Dell S2317HWi flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD) and LED backlight. The monitor features include:
• 58.42 cm (23-inch) viewable area display (measured diagonally).
1920 x 1080 resolution, plus full-screen support for lower resolutions.
• Wireless connectivity via IEEE 802.11 ac, bluetooth, and Screencast.
• Wide viewing angle to allow viewing from a sitting or standing position, or while
moving from side-to-side.
• Plug and play capability if supported by your system.
• HDMI connectivity makes it simple and easy to connect with legacy and new
systems.
• Built-in Speaker (3 W) x 2.
• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
• Software and documentation media includes an Information File (INF), Image Color
Matching File (ICM), and product documentation.
• Dell Display Manager Software included (in the CD shipped with the monitor).
• Energy Saver feature for Energy Star compliance.
• Screenovate drivers/app to support additional/enhanced HID sharing features will
be included for Windows® 7/8.x/10.
• Security-lock slot.
• Capability to switch from wide aspect to standard aspect ratio while maintaining
the image quality.
• EPEAT Silver Rating.
• TCO-Certified Displays.
• BFR/PVC- Reduced.
• High Dynamic Contrast Ratio (8,000,000:1).
• 3 W standby power when in the Wireless Standby mode.
• Energy Gauge shows the energy level being consumed by the monitor in real time
(consumption from the wireless charging base is not included).
• Wireless charging stand base, designed for Qi/PMA compliance*, makes wireless
charging possible for your smartphones or mobile devices.
* The “Qi” symbol is a trademark of the Wireless Power Consortium; the PMA logo is a
property of Power Matters Alliance, Inc.
About Your Monitor | 7
Page 8
Identifying Parts and Controls
Front View
Front panel controls
Label
1 Function buttons (For more information, see
2 Power On/Off button (with LED indicator)
Description
8 | About Your Monitor
Operating the Monitor
)
Page 9
Back View
Back view with monitor stand
Label Description Use
1 Stand release latch Releases stand from monitor by using a long
screwdriver to push.
2 Security-cable slot Secures monitor with security lock (optional
purchase).
3 Barcode serial number
label
4 Cable management slot Use to organize cables by placing them through
5 DC out cable Plugs to the power-adapter port on the monitor,
6 Power-adapter port Connect the power cable of the wireless charging
Refer to this label if you need to contact Dell for
technical support.
the slot.
with a 19.5 V DC power supply.
stand, with a 19.5 V DC power supply.
About Your Monitor | 9
Page 10
Side View
45-degree side view
Label
1 Wireless charging LED Notifies the charging status o
2 Wireless charging pad • Charge your
Description Use
(For more information, see
Behavior
• Align your device to the pad to get max charging.
)
Qi (WPC) or PMA compliance devices.
10 | About Your Monitor
f your Qi/PMA device.
Charge Status LED
Page 11
Bottom View
Bottom view without monitor stand
Label
1 Power-adapter port Connects the DC out cable of the wireless charging
2 Line-out port Connect your speakers. (sold separately)
3 HDMI port Connect your computer with the HDMI cable.
4 Micro-B port This port is for service or debugging only. (NOT for
5 USB downstream port Connect your USB keyboard
6 Regulatory label Lists the regulatory approvals.
Description Use
se.
ba
NOTE: This
end-user)
devices are restricted to USB Ethernet, USB
Thumbdrive or USB 2.0 Hubs.
port does not support headphones.
and mouse. Other USB
About Your Monitor |
11
Page 12
Monitor Specifications
Flat Panel Specifications
Model S2317HWi
Screen type Active matrix - TFT LCD
Panel technology In-Plane Switching Type
Viewable image
Diagonal
Horizontal, Active Area
Vertical, Active Area
Area
Pixel pitch 0.265 mm x 0.265 mm
Viewing angle 178° (vertical) typical
Luminance output 250 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Faceplate coating Low Haze with 3H hardness
Backlight LED edgelight system
Response time 6 ms gray to gray (typical)
Color depth 16.78 million colors
Color gamut 82% (typical)*
584.2 mm (23 inches)
509.18 mm (20.05 inches)
286.41 mm (11.28 inches)
2
1458.34 cm
178° (horizontal) typical
8,000,000 to 1 (typical Dynamic Contrast On)
(226.04 inch2)
* Color gamut (typical) is based on CIE1976 (
12 | About Your Monitor
82%) and CIE1931 (72%) test standards.
Page 13
Resolution Specifications
Model S2317HWi
Horizontal scan range 30 kHz to 83 kHz(automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz
Supported Video Modes
Model S2317HWi
Video display capabilities 480p, 480i, 576p, 576i, 720p, 1080i, 1080p
Preset Display Modes
Display Mode Horizontal
Frequency (kHz)
VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/
Vertical)
About Your Monitor |
13
Page 14
Electrical Specifications
Model S2317HWi
Video input signals HDMI 1.4, 600 mV for each differential line, 100 ohm
input impedance per differential pair
Inrush current 120 V: 30 A (Max.) at 0 °C (cold start)
240 V: 60 A (Max.) at 0 °C (cold start)
AC/DC
Adapte
Input voltage/
r
frequency/current
Output voltage/
current
Delta adapter DA65NM111-00: 100 VAC to 240 VAC/50
Hz to 60 Hz ± 3 Hz/1.6 A (Max.)
Chicony adapter HA65NS5-00: 100 VAC to 240 VAC/50
to 60 Hz ± 3 Hz/1.7 A (Max.)
Hz
Output: 19.5 V DC/3.34 A
Physical Characteristics
Model S2317HWi
Signal cable type Digital: HDMI, 19 pins
Dimensions (with stand)
Height 408.1 mm (16.07 inches)
Width 520.7 mm (20.50 inches)
Depth 196.1 mm (7.72 inches)
Dimensions (without stand)
Height 311.6 mm (12.27 inches)
Width 520.7 mm (20.50 inches)
Depth 54.2 mm (2.13 inches)
Stand dimensions
Height 182.5 mm (7.19 inches)
Width 262.4 mm (10.33 inches)
Depth 196.1 mm (7.72 inches)
Weight
Weight with packaging 6.11 kg (13.47 lbs)
Weight with stand assembly and
les
cab
Weight without stand assembly 3.2 kg (7.05 lbs)
4.5 kg (9.92 lbs)
14 | About Your Monitor
Page 15
Weight of stand assembly 0.82 kg (1.81 lbs)
Front frame gloss Black frame - 85% gloss unit
Speaker Specifications
Model S2317HWi
Speaker rated power 2 x 3 W
Frequency Response 200 Hz - 20 kHz
Impedance 8 ohm
Wireless Specifications
Model S2317HWi
Processor Qualcomm Octa-core
Standard 802.11 ac
Frequency Band 2.4 GHz, 5 GHz - Concurrent
Connectivity WiFi Direct, Screencast
Security WPA, WPA2
Content DRM HDCP 2.2
Environmental Characteristics
Model S2317HWi
mpe ra ture
Te
Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-operating • Storage: -20 °C
• Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating • Stor
Altitude
Operating 5,000 m (16,404 ft) (maximum)
age: 5% to 90% (non-condensing)
ipping: 5% to 90% (non-condensing)
• Sh
to 60 °C (-4 °F to 140 °F)
About Your Monitor | 15
Page 16
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation • 187
.66 BTU/hour (maximum)
89 BTU/hour (typical)
• 81.
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. The following
table shows the power consumption and signaling of this automatic power saving
feature.
VESA Modes Horizontal
Sync
Normal
operation
Wireless
ndby mode
sta
Switch off - - - Off Less than 0.3 W
Active Active Active White 55 W (maximum)*
Inactive Inactive Blanked White (breathing) Less than 3 W
Energy Star Power Consumption
On mode 20.9 W **
* Maximum power consumption with max luminance, and USB active.
** Energy consumption (On Mode) is tested at 230 Volts
indicative for monitor head only without charging base turned on.
This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals you
ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.
Vertical
Sync
Video Power
Indicator
/ 50 Hz. Measurements are
Power
Consumption
24 W (typical)
(network standby)
NOTE: This moni
tor is ENERGY STAR®-compliant.
16 | About Your Monitor
Page 17
The OSD functions only in the normal operation mode. When any button is pressed
under HDMI mode (with Auto Select function turned Off), the following message will be
displayed:
Activate the computer and the monitor to gain access to the OSD.
Pin Assignments
HDMI Connector
Pin
Number
1 TMDS DATA 2+
2 TMDS DATA 2 SHIELD
3 TMDS DATA 2-
4 TMDS DATA 1+
5 TMDS DATA 1 SHIELD
6 TMDS DATA 1-
7 TMDS DATA 0+
8 TMDS DATA 0 SHIELD
9 TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
19-pin Side of the
Connected Signal Cable
About Your Monitor | 17
Page 18
17 DDC/CEC Ground
18 +5V POWER
19 HOT PLUG DETECT
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings if desired. For more information about changing the monitor
settings, see
Operating the Monitor
.
Universal Serial Bus (USB) Interface
This section gives you information about the USB ports that are available on the monitor.
NOTE: This monitor is High-Speed USB 2.0 compatible.
Transfer Speed Data Rate Power Consumption*
High speed 480 Mbps 2.5 W (Max, each port)
Full speed 12 Mbps 2.5 W (Max, each port)
Low speed 1.5 Mbps 2.5 W (Max, each port)
USB Downstream Connector
Pin Number 4-pin Side of the Connector
1 VCC
2 DMD
3 DPD
4 GND
USB Ports
• 2 downstream - bottom
TE: USB 2.0 Ports are dedicated for Wireless mode use.
NO
18 | About Your Monitor
Page 19
NOTE: The monitor's USB interface works only when the monitor is On or in
power-save mode. If you turn Off the monitor and then turn it On, the attached
peripherals may take a few seconds to resume normal functionality.
LCD Monitor Quality and Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/support/monitors.
Maintenance Guidelines
Cleaning Your Monitor
CAUTION: Read and follow the
WARNING: Before cleaning the monitor, unplug the monitor power cable from
the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or
handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or
compressed air.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn Off your monitor when not in use.
Safety Instructions
before cleaning the monitor.
About Your Monitor | 19
Page 20
Setting Up the Monitor
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the factory.
NOTE: The following steps are applicable for connecting the stand that shipped
with your monitor. For setting up any other stand, see the documentation that
shipped with it.
To attach the monitor stand:
1 Place the monitor on a soft cloth or cushion.
2 Insert the wir
3 Using the scr
After fully tightening the screw, fold the screw handle flat within the recess.
4 Insert the tabs on the upper part of th
the monitor.
5 Press down the stand till it snaps into place.
eless charging base into the stand arm.
ew handle, tighten the captive screw on the base.
e stand arm into the grooves on the back of
20 | Setting Up the Monitor
Page 21
Connecting Your Monitor
WARNING: Before you perform any of the procedures in this section, follow the
Safety Instructions
NOTE: The monitor is equipped with an antenna of the radio transmitter, so we
recommend that you keep a safe distance of 20 cm at least between the monitor
and you.
NOTE: Route the cables through the cable-management slot before connecting
them.
NOTE: Do not connect all cables to the computer at the same time.
To connect your monitor to the computer:
urn Off your computer and disconnect the power cable.
1 T
2 Connect the
on the monitor.
3 Connect the HDMI cable from your monitor to the computer.
4 Connect
power adapter port on the wireless charging base.
5 Connect the power cables for your computer and monitor into nearby outlets.
6 T
urn On the monitor and the computer.
the power cable with 19.5V DC adapter (supplied with the monitor) to the
Connecting the HDMI cable
.
DC out cable of the wireless charging base to the power adapter port
CAUTION: The graphics are used for the purpose of illustration only. Appearance
of the computer may vary.
Setting Up the Monitor | 21
Page 22
Organizing Your Cables
Use the cable-management slot to organize the cables connected to your monitor.
TE: After the cables are connected, they will have to be disconnected again to
NO
route them through the hole.
Removing the Monitor Stand
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure
that the monitor is placed on a soft, clean surface.
To remove the stand:
1 Place the mon
2 Use a long and thin screwdriver to push the release latch.
itor on a soft cloth or cushion.
22 | Setting Up the Monitor
Page 23
3 After the latch is released, remove the stand away from monitor.
Setting Up the Monitor | 23
Page 24
Operating the Monitor
Power On the Monitor
Use the Power button to turn On the monitor.
Power Off the Monitor
When the input source is set to wireless,
• a short
standby mode. During standby mode, the white LED indicator on the Power
button blinks slowly.
• a long press on the Power button will put the monitor into power off mode.
When the input source is set to HDMI,
• a pr
NOTE: If the HDMI cable is disconnected from the HDMI port, or your system is in
the standby mode, the Power button blinks white indicating that the monitor has
been in power-save mode.
press (< 3 seconds) on the Power button will put the monitor into
ess on the Power button will put the monitor power off mode.
24 | Operating the Monitor
Page 25
Using the Front-Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows
the numeric values of the characteristics as they change.
The following table describes the front-panel buttons:
Front-Panel Button Description
1
Shortcut key/
Preset Modes
2
Shortcut key/
Volume
3
Menu
4
Exit
5
Power
(with power light
indicator)
Use this button to choose from a list of preset color modes.
Use this button to adjust the volume. Minimum is ‘0’ (-).
Maximum is ‘100’ (+).
Use the MENU button to launch the On-Screen Display
(OSD) and select the OSD Menu. See Accessing the Menu
System.
Use this button to go back to the main menu or exit the OSD
main menu.
Use the Power button to turn the monitor On and Off.
Solid white light indicates the monit
white light indicates it is in power-save mode.
or is turned on. Blinking
Operating the Monitor | 25
Page 26
Front-Panel Button
Use the buttons on the front of the monitor to adjust the image settings.
Front-Panel Button Description
1
Up
2
Down
3
OK
4
Back
Use the Up button to adjust (increase ranges) items in the OSD menu.
Use the Down button to adjust (decrease ranges) items in the OSD
menu.
Use the OK button to confirm your selection in the OSD menu.
Use the Back button to go back to the previous menu.
26 | Operating the Monitor
Page 27
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: Any changes you make are automatically saved when you move to another
menu, exit the OSD menu, or wait for the OSD menu to automatically close.
1 Use the button to launch the OSD menu and display the main menu.
2 Use the and buttons to move between the setting options. As you move
from one icon to another, the option name is highlighted.
3 Use the button once to activate the highlighted option.
4 Use the
5 Use to enter the slide bar and then use the and buttons, according to
the indicators on the menu, to make your changes.
6 Use the button to return to the main menu.
and buttons to select the desired parameter.
Operating the Monitor | 27
Page 28
Icon Menu and
Subm
enus
Brightness/
Contrast
Description
Use this menu to activate brightness/contrast adjustment.
Brightness
Contrast
Wireless
Charging
Brightness adjusts the luminance of the backlight.
Use the
button to decrease the brightness (min. 0 / max. 100).
button to increase the brightness and use the
NOTE: Manual adjustment of Brightness is disabled when Dynamic
Contrast is switched On.
Adjust the Brightness first, and then adjust the Contrast only if further
adjustment is necessary.
Use the
to decrease the contrast (min. 0 / max. 100).
The Co
darkness and lightness on the monitor screen.
Enable this function to charge your mobile device wirelessly.
button to increase the contrast and use the button
ntrast function adjusts the degree of difference between
NOTE: See
28 | Operating the Monitor
Setting Up the Wireless Charging Function
for more details.
Page 29
Input Source
Use the Input Source menu to select between the different video
signals that may be connected to your monitor.
Wireless
HDMI
Auto Select
Reset Input
Source
Color
Select the Wireless input when you intend to use the wireless
connection. Use
Select the HDMI input when you are using the HDMI connector. Use
to select the HDMI input source.
Turning on the function allows you to scan for available input sources.
Reset your monitor input settings to the factory settings.
Use Color to adjust the color setting mode.
to select the wireless input source.
Operating the Monitor | 29
Page 30
Preset Modes
When you select Preset Modes, you can choose Standard,
Multimedia, Movie, Game, Paper, Warm, Cool, or Custom Color from
the list.
•Standard: Load
default preset mode.
•Multimedia:
•Movie: Loads color set
•Game: Loa
•Paper: Loads brightness a
text. Blend the text background to simulate paper media without
affecting color images. Applies to RGB input format only.
•Warm:
warmer with a red/yellow tint.
• Cool: De
with a blue tint.
• Custom Color: Allows
Use the
values and create your own preset color mode.
s the monitor's default color settings. This is the
Loads color settings ideal for multimedia applications.
tings ideal for movies.
ds color settings ideal for most gaming applications.
nd sharpness settings ideal for viewing
Increases the color temperature. The screen appears
creases the color temperature. The screen appears cooler
you to manually adjust the color settings.
and buttons to adjust the three colors (R, G, B)
30 | Operating the Monitor
Page 31
Input Color
Format
Allows you to set the video input mode to:
RGB: Sele
DVD player) using the HDMI cable.
YPbPr: S
by YPbPr using the HDMI cable; or if the DVD color output setting is
not RGB.
ct this option if your monitor is connected to a computer (or
elect this option if your monitor is connected to a DVD player
Hue
Saturation
Reset Color
This feature can shift the color of the video image to green or purple.
This is used to adjust the desired flesh tone color. Use
adjust the hue from '0' to '100'.
Use
Use
to increase the green shade of the video image.
to increase the purple shade of the video image.
or to
NOTE: Hue adjustment is available only when you select Movie or
Game preset mode.
This feature can adjust the color saturation of the video image. Use
or to adjust the saturation from '0' to '100'.
Use
to increase the colorful appearance of the video image.
Use
to increase the monochrome appearance of the video image.
NOTE: Saturation adjustment is available only when you select Movie
or Game preset mode.
Reset your monitor color settings to the factory settings.
Operating the Monitor | 31
Page 32
Display
Use Display to adjust image.
Aspect Ratio
Sharpness
Dynamic
Contrast
Response
Time
Reset Display
Audio
Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.
This feature can make the image look sharper or softer.
Use
Allows you to increase the level of contrast to provide sharper and
more detailed image quality.
Use the
or to adjust the sharpness from '0' to '100'.
button to turn the Dynamic Contrast on or off.
NOTE: Dynamic Contrast provides higher contrast if you select Game
or Movie preset mode.
Allows you to set the Response Time to Normal or Fast.
Select this option to restore default display settings.
Volume
Speaker
Reset Audio
Allows you to set the volume level of speakers.
Use
Allows you to enable or disable the speaker function.
Select this option to restore default audio settings.
32 | Operating the Monitor
or to adjust the volume level from 0 to 100.
Page 33
Energy
Auto Power
Off
Power Button
LED
Reset Energy
Allows you to enable or disable Auto Power Off.
This function is applicable only when Input
When enabled:
he monitor powers off after more than 5 minutes of
• T
inactivity while in Standby mode (indicated by a slow
blinking white LED on the Power button).
• The monitor resumes normal operation with any user
activity is detected.
When disabled:
• The
Allows you to set the power LED indicator On or Off to save energy.
Select this option to restore default Energy settings.
monitor remains active at all times and does not go
into Off mode.
Source is set to Wireless.
Operating the Monitor | 33
Page 34
Menu
Select this option to adjust the settings of the OSD, such as, the
languages of the OSD, the amount of time the menu remains on
screen, and so on.
Language
Transparency
Time r
Lock
Reset Menu
Language options set the OSD display to one of the eight languages
(English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese).
Select this option to change the menu transparency by using the
and
Allows you to set the time for which the OSD remains active after you
press a button on the monitor.
Use
60 seconds.
Controls user access to adjustments. When Lock is selected, no user
adjustments are allowed. All buttons are locked.
buttons (min. 0 / max. 100).
or to adjust the slider in 1 second increments, from 5 to
NOTE:
Unlock function– Only hard unlock (press and hold the button beside
the power button for 6 seconds).
Lock function – Either
(press and hold the button beside the power button for 6 seconds).
Reset all OSD settings to the factory preset values.
soft lock (through the OSD menu) or hard lock
34 | Operating the Monitor
Page 35
Personalize
Users can choose a feature from Preset Modes, Brightness/Contrast,
Input Source, Aspect Ratio, or Volume and set it as a shortcut key.
Others
Select this option to adjust the OSD settings, such as the DDC/CI, LCD
Conditioning, and so on.
Operating the Monitor | 35
Page 36
DDC/CI
LCD
Conditioning
DDC/CI (Display Data Channel/Command Interface) allows your
monitor parameters (brightness, color balance, and etc.) to be
adjustable via the software on your computer.
You can disable thi s feat
Enable this feature for best user experience and optimum
perf
ormance of your monitor.
ure by selecting Disable.
NOTE: The function is only available when using an HDMI connection.
Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to run.
You can enable this feature by selecting Enable.
Reset Others
Factory Reset
Reset all settings under the Others menu to the factory preset values.
Reset all settings to the factory preset values.
NOTE: This monitor has a built-in feature to automatically calibrate the brightness
to compensate for LED aging.
36 | Operating the Monitor
Page 37
OSD Warning Messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
manual brightness adjustment is disabled.
When the monitor does not support a particular resolution mode, you will see the
following message:
This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See
ranges addressable by this monitor. Recommended mode is 1920 x 1080.
You will see the following message before the DDC/CI function is disabled:
Monitor Specifications
for the Horizontal and Vertical frequency
When the monitor goes into power-save mode, the following message appears:
or
Operating the Monitor | 37
Page 38
OSD
Activate the computer and wake up the monitor to gain access to the
If you press any button other than the power button, the following me
under HDMI mode (with Auto Select function turned off):
If HDMI input is selected and the corresponding cable is not connected, a dialog box as
shown below appears.
Use only the supplied power adapter to connect to this monitor and AC mains. Using
adapter other than the one supplied may cause malfunction and damage to the monitor,
the following error message will appear:
.
ssage will appear
See
Troubleshooting
for more information.
38 | Operating the Monitor
Page 39
Setting the Maximum Resolution
To set the maximum resolution for the monitor:
In Windows® 7, Windows® 8, and Windows® 8.1:
1 For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic
desktop.
2 Right-click on the desktop and click Screen Resolution.
3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080.
4 Click OK.
In Windows® 10:
1 Right-click on the desktop and click Display settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 1920 x 1080.
4 Click Apply.
If you do not see 1920 x 1080 as an option, you may need to update your graphics driver.
Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to http://www.dell.com/support, enter your service tag, and download the
latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
• Go to the support site for your computer and download the latest graphic drivers.
• Go to your graphics card website and download the latest graphic drivers.
Operating the Monitor | 39
Page 40
Using Tilt
The stand shipped with your monitor supports tilt up to 5 degree forward and 21 degree
backward.
Using the Wireless Charging Base
The stand base of your monitor allows you to charge a Qi (WPC)/PMA certified
smartphone or mobile device wirelessly. For more information about wireless charging
standards and certified devices, see: www.wirelesspowerconsortium.com and
www.merger.powermatters.org.
Setting Up the Wireless Charging Function
Before starting to charge your mobile device wirelessly, follow the instructions below:
1 Ensure that the DC out cable and power cable are connected properly and secure,
as illustrated below.
40 | Operating the Monitor
Page 41
2 Use the Menu button on the front panel to display the main OSD menu.
3 Use the or buttons to move to the Wireless Charging menu.
4 Use the button to enable the function.
5 Use the button to save the changes and return to the main menu.
TE: Always enable the Wireless Charging function in the OSD menu before you
NO
can use the wireless charging function.
6 The white LED appears for 3 seconds and then goes off to indicate that the wireless
charging function is turned On.
To turn Off the wireless charging function, go to the Wireless Charging menu and use
to disable the function.
Operating the Monitor | 41
Page 42
Charging Your Mobile Device Wirelessly
NOTE: Always enable the Wireless Charging function in OSD before you can use
the wireless charging function. (See
details.)
To charge your mobile device wirelessly:
1 Read
2 Make sure that the charging area of the wireless charging base is clear of any object
3 When the device is properly placed on the charging area, the LED turns white
the documentations that shipped with the mobile device for information on
how to use the wireless charging function.
and then place your mobile device at the center of the charging area.
indicating that your device is getting charged.
Setting Up the Wireless Charging Function
for
4 When the battery of the device is fully charged (usually > 98%), the white LED light
turns off.
42 | Operating the Monitor
Page 43
WARNING: Do not charge a non Qi (WPC)/PMA certified device, or place any
other object in the wireless charging area. If you use a Qi (WPC)/PMA certified
wireless charging cover for the mobile device, do not place the cover in the
charging area without the mobile device in it.
WARNING: Do not place any magnetic storage media (like floppy disks or credit
cards) near the charging area. The data on the media can get erased.
NOTE: The time taken to charge the mobile device completely depends on the
charge remaining on the device and it's charging efficiency.
NOTE: To avoid any interference while your device is charging, do not place
anything around the device and the charging area.
NOTE: It is normal that the charging stand base and mobile device become warm
while charging.
NOTE: The wireless charging function will be turned off if the monitor power is
turned Off.
Charge Status LED Behavior
The following table describes the status that LED indicates:
LED Indicator Activities
White LED appears for 3 seconds and
rns off
tu
LED does not turn on when the device
placed in the charging area
is
White LED Charging.
White LED turns off The battery of your device is fully charged.
White LED appears for 2 seconds and
rns off
tu
Wireless charging is enabled.
Not charging.
Notifies that the battery of your device is
actually fully charged and you may want to
remove it from the charging pad.
Operating the Monitor | 43
Page 44
Mirroring Your Device's Screen on the Monitor
Dell xxxx
12
3
Connect your device
Windows users visit
www.dell.com/wirelessmonitors
Get the app on Google Play
"DELL Wireless Monitor”
Setting Up Wireless Connection
Dell Wireless Monitor allows you to wirelessly display and manage content. Wireless
display is supported by Windows
operating systems via Screencast. Wireless display is supported by Windows® 7 via Dell
Wireless Monitor Software.
When the input source for the monitor is set to wireless, the Dell wireless home screen
allows you to configure more advanced wireless settings.
Navigating the Home Screen
®
8.1, Windows® 10, Android™ 5.0 or newer version
NOTE: The illustration is for reference only and may differ from the newer versions.
Label Item Description
1 SSID (Service Set
Identifier)
Displays the network name (SSID) of your wireless
monitor, broadcasted over Wi-Fi and identified by
your smart devices.
You may change the name, see
Band Selection
.
44 | Mirroring Your Device's Screen on the Monitor
Page 45
Band Selection
Rename
Factory Reset
About
Advanced
2 Settings The Settings
menu is your main hub for your
wireless monitor and general settings. See
3 Information and
ssistance
A
the Settings menu
For further information or assistance, visit Dell
Support website: www.dell.com/wirelessmonitors
.
or download DELL Wireless Monitor app from
Google Play™ store to your Android smart device.
Using the Settings menu
Clicking the Settings menu icon, , opens the following menu options.
Menu Description
Band Selection Allows you to switch between 2.4 GHz and 5 GHz bands. The
default setting
NOTE: It is re
Auto if you can not determine the best Wi-Fi channel for your
device.
Rename Select to display the R
to change the network name (SSID) of the your monitor.
Advanced The default setting is Enabled, allowing
Screencast-capable devices’ screens in real-time.
Factory Reset Select OK
without saving.
About Select to view the current version number.
is Auto.
commended that you use the default setting of
ename dialog box. Then use the keyboard
you to mirror two of your
to restore default settings. Selecting Cancel will quit
Using
Mirroring Your Device's Screen on the Monitor | 45
Page 46
Connecting the Monitor via Screencast or Screen
Connect
Mirror
To wirelessly connect the monitor with your computer, click the link below of the
operating system (OS) you are using to see more details.
Using Windows® 10
•
•
Using Windows® 8.1
•
Using Windows® 7
To wirelessly connect the monitor with an Android device, you may use either the
Settings menu on the device or DELL Wireless Monitor app, downloaded from Google
Play store. Click the link below to see more details.
•
Using Settings on an Android™ Smartphone
•
Using DELL Wireless Monitor App on an Android™ Smartphone
NOTE: The environment surrounding the monitor and the computer may affect
transmission signal and compromise signal strength. Avoid placing objects between
the monitor and the connecting device that may interfere with the normal wireless
operations.
Using Windows® 10
NOTE: The illustrations below are for reference only and may differ from your
actual computer screen based on the settings, version, and the language of your
operating system.
Connecting to a Device
1 Select Connect from the Action Center.
46 | Mirroring Your Device's Screen on the Monitor
Page 47
Video
Device_xxxx
is trying to connect
Connected
Allow input from a keyboard or mouse
connected to this display
Disconnect
Change projection mode
2 Select the SSID name as displayed on your monitor from the list.
Then select on your monitor to accept conn
ection, and your device will start
projecting images to your monitor.
NOTE: You will not be asked to verify subsequent connections for the same device.
NOTE: To control the projected images with keyboard and mouse connected to
your monitor, select Allow input from a keyboard or mouse connected to this
display.
Mirroring Your Device's Screen on the Monitor | 47
Page 48
Changing the Projection Mode
Project
PC screen only
Duplicate
Extend
Second screen only
1 Sele
ct Project from the Action Center.
2 Select your Projection Mode.
48 | Mirroring Your Device's Screen on the Monitor
Page 49
Disconnecting from a Device
Connect
Connected Second Screen
Change projection mode
Disconnect
1 Sele
ct Connect from the Action Center.
2 Select Disconnect and your device will stop projecting images to your monitor.
Mirroring Your Device's Screen on the Monitor | 49
Page 50
Using Windows® 8.1
Devices
Project
NOTE: The illustrations below are for reference only and may differ from your
actual computer screen based on the settings, version, and the language of your
operating system.
Connecting to a Device
1 Select Devices from the Charms bar.
2 Select Project from the Devices menu.
50 | Mirroring Your Device's Screen on the Monitor
Page 51
Second Screen
Add a wireless display
Device_xxxx
is trying to connect
3 Select Add a wireless display from the Project menu.
Then select on your monitor to accept conn
ection, and your device will start
projecting images to your monitor.
NOTE: You will not be asked to verify subsequent connections for the same device.
NOTE: You may control the projected images with keyboard and mouse connected
to your monitor.
Mirroring Your Device's Screen on the Monitor | 51
Page 52
Changing the Projection Mode
Devices
Project
1 Sele
ct Devices from the Charms bar.
2 Select Project from the Devices menu.
52 | Mirroring Your Device's Screen on the Monitor
Page 53
Duplicate
Extend
Second screen only
3 Select your Projection Mode.
Devices
Disconnecting from a Device
1 Sele
ct Devices from the Charms bar.
Mirroring Your Device's Screen on the Monitor | 53
Page 54
Project
2 Select Project from the Devices menu.
Disconnect
3 Select Disconnect and your device will stop projecting images to your monitor.
54 | Mirroring Your Device's Screen on the Monitor
Page 55
Using Windows® 7
Wireless Monitor
Select a monitor
Refresh
Searching
Wireless Monitor
Select a monitor
Refresh
Dell xxxx
Connect
NOTE: Download the Dell Wireless Monitor Software before making wireless
connection to your monitor.
NOTE: The illustrations below are for reference only and may differ from your
actual computer screen based on the settings, version, and the language of your
operating system.
Connecting to a Device
1 Open the Dell W
available devices.
ireless Monitor Software and it will automatically search for
2 When the SSID name as displayed on your monitor shows up on the list, click
Connect.
Mirroring Your Device's Screen on the Monitor | 55
Page 56
Device_xxxx
is trying to connect
Then select on your monitor to accept connection, and your device will start
Wireless Monitor
Disconnect
Dell xxxx
PC only
Duplicate
Extend
Second screen only
projecting images to your monitor.
NOTE: You will not
be asked to verify subsequent connections for the same device.
Changing the Projection Mode
1 Click
2 Selec
on the Dell Wireless Monitor Software.
t your Projection Mode.
56 | Mirroring Your Device's Screen on the Monitor
Page 57
Disconnecting from a Device
Wireless Monitor
Disconnect
Dell xxxx
PC only Duplicate Extend
Second screen only
Android_xxxx
is trying to connect
1 Click
2 Click D
on the Dell Wireless Monitor Software.
isconnect and your device will stop projecting images to your monitor.
Using Settings on an Android™ Smartphone
Use Settings to connect to a Device
1 Open the Settings menu of your device.
2 Ta
p Display, then tap Screen Mirroring (depending on your device manufacturer,
the name may be different).
3 Tap Cast.
4 T
ap the Menu icon, then select Enable wireless display.
5 W
ait for a couple of seconds for the connection, then select on your monitor
to accept connection, and your device will start projecting images to your monitor.
NOTE: You will not be asked to verify subsequent connections for the same device.
To stop projecting images to your monitor, swipe down the notification shade with two
fingers from the top of your screen and touch Disconnect.
Mirroring Your Device's Screen on the Monitor | 57
Page 58
Using DELL Wireless Monitor App on an Android™ Smartphone
Connecting to a Device
1 T
urn on Wi-Fi and Bluetooth connection on your Android device.
NOTE: I
connection, you will be able to control the casted screen with keyboard or mouse
connected to your monitor after connection is made.
2 Tap to activate the DELL Wireless Monitor app on your Android device.
f the Bluetooth on your Android device is turned on before making the
58 | Mirroring Your Device's Screen on the Monitor
Page 59
3 Tap Cast Settings.
Wireless display
Wireless display
4 T
ap the SSID name as displayed on your monitor.
Mirroring Your Device's Screen on the Monitor | 59
Page 60
Android_xxxx
is trying to connect
Then select on your monitor to accept connection, and your Android device
will start projecting images to your monitor.
NO
TE: You will not be asked to verify subsequent connections for the same device.
NOTE: If your device settings differ from those shown above, please refer to your
device manual for Cast Screen connection instructions.
Disconnecting from a device
1 Tap to activate the DELL Wireless Monitor app on your Android device.
60 | Mirroring Your Device's Screen on the Monitor
Page 61
2 Tap Cast Settings.
Connected
Connected
3 T
ap the monitor name that is Connected.
Mirroring Your Device's Screen on the Monitor | 61
Page 62
DISCONNECT
DISCONNECT
4 Tap DISCONNECT and your Android device will stop projecting images to your
monitor.
NOTE: To check whether your device is supported, please visit Dell Support
website: www.dell.com/wirelessmonitors or refer to your device manual or
contact your device manufacturer for compatibility.
62 | Mirroring Your Device's Screen on the Monitor
Page 63
Dual Screencast Connection
Android_xxxx
Cast screen
Disconnect
Dell xxxx
Connected
NOTE: The function is only supported when your computer or Android device has
installed Dell Wireless Monitor software or app.
1 Follow the procedures mentioned in
Screen Mirror
2 In the second scr
to make wireless connection.
een (on the Android device), there are several functions you can
use to control the image:
• Left-click the mouse to drag the windows.
• Click on
the icon on the upper right corner of the projected image to
disconnect the Android Device.
• Click on the icon on the upper right corner of the projected image to mute
or unmute the sound.
• Click
and drag the lower right corner of the projected image to enlarge or
shrink the image.
Connecting the Monitor via Screencast or
11:33
Search the web and Windows
01/01/2016
Mirroring Your Device's Screen on the Monitor | 63
11:31 AM
Page 64
Updating Software of Wireless Monitor
With the OTA (over-the-air) upgrade feature, the DELL Wireless Monitor can be upgraded
to the most up-to-date version.
Please make sure that you have the following installed and ready:
1 Install DELL Wireless Monitor app on your Windows® system.
2 Connect your Windows® system to the Internet.
3 Connect your Windows® system to the monitor for wireless display.
Connecting Keyboard and Mouse
Dell Wireless Monitor allows user to control device from a single keyboard and mouse
connected to the monitor.
NOTE: Make sure Dell Wireless Monitor Software has been installed before using a
keyboard or mouse to control the computer or Android device.
NOTE: The function support standard keyboard and mouse only.
1 Connect the keyboard or mouse to the USB downstream port of the monitor.
2 Then you can use the keyboard or mouse to control the home screen, computer,
or Android device.
64 | Mirroring Your Device's Screen on the Monitor
Page 65
Troubl es hooting
WARNING: Before you begin any of the procedures in this section, follow the
Safety Instructions
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
urn off both your computer and the monitor.
1 T
2 Un
plug the video cable from the back of the computer.
3 T
urn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode, the
power LED remains white. Also, depending upon the selected input, the dialog shown
below will continuously scroll through the screen.
.
4 This box also appears during normal system operation, if the video cable becomes
disconnected or damaged.
5 Turn Off your monitor and reconnect the video cable; then turn On both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.
Troubleshooting | 65
Page 66
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.
To run the built-in diagnostics:
1 Ensur
2 Unp
3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2
4 Carefully inspect the screen for abnormalities.
5 Pr
6 Inspect the display
7 Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text
The test is complete when the text screen appe
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the
monitor is functioning properly. Check the video card and computer.
e that the screen is clean (no dust particles on the surface of the screen).
lug the video cable(s) from the back of the computer or monitor. The monitor
then goes into the self-test mode.
seconds. A gray screen appears.
ess Button 4 on the front panel again. The color of the screen changes to red.
for any abnormalities.
screens.
ars. To exit, press Button 4 again.
66 | Troubleshooting
Page 67
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
Symptoms
No Video/Power
LED off
No Video/Power
LED on
Poor Focus Picture is fuzzy,
Shaky/Jittery
Video
Missing Pixels LCD screen has
Stuck-on Pixels LCD screen has
Brightness
Problems
Geometric
Distortion
What You
Experience
No picture • Ensure that the video cable connecting the monitor and the
No picture or no
brightness
blurry, or
ghosting
Wavy picture or
fine movement
spots
bright spots
Picture too dim
or too bright
Screen not
centered
correctly
Possible Solutions
computer is properly connected and secure.
• Verify that the power outlet is functioning properly using
any other electrical equipment.
• Ensure that the power button is pressed fully.
• Ensure that the correct input source is selected in the
Source
menu.
• Increase brightness & contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in the
Source
menu.
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct aspect ratio.
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/
support/monitors.
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/
support/monitors.
• Reset the monitor to factory settings.
• Adjust brightness & contrast controls via OSD.
• Reset the monitor to factory settings.
Input
Input
Troubleshooting | 67
Page 68
Horizontal/
Vertical Lines
Synchronization
Problems
Safety Related
Issues
Intermittent
Problems
Missing Color Picture missing
Wrong Color Picture color not
Image retention
from a static
image left on
the monitor for
a long period of
time
Screen has one
or more lines
Screen is
scrambled or
appears torn
Visible signs of
smoke or sparks
Monitor
malfunctions on
& off
color
good
Faint shadow
from the static
image displayed
appears on the
screen
• Reset the monitor to factory settings.
• Perform monitor self-test feature check and determine if
these lines are also in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Restart the computer in the safe mode.
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
• Change the settings of the Preset Modes in the Color menu
OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color menu
OSD.
• Change the Input Color Format to PC RGB or YPbPr in the
Color menu OSD.
• Run the built-in diagnostics.
• Use the Power Management feature to turn off the monitor
at all times when not in use (for more information, see
Power Management Modes
• Alternatively, use a dynamically changing screensaver.
).
68 | Troubleshooting
Page 69
Product Specific Problems
Specific
Symptoms
Screen image is
too small
Cannot adjust
th
e monitor
with the
buttons on the
front panel
No Input Signal
hen user
w
controls are
pressed
The picture
does not
entire screen
fill the
What You
Experience
Image is
centered on
en, but does
scre
not fill entire
viewing area
OSD does not
pear on the
ap
screen
No picture, the
ght is white
LED li
The picture
not fill the
can
height or width
of the screen
Possible Solutions
• Check the Aspect Ratio setting in the Display menu OSD.
• R
eset the monitor to factory settings.
urn Off the monitor, unplug the power cord, plug it back,
• T
and then turn On the monitor.
• Check
• Check the signal source. Ensure the computer is not in the
• Check
• R
• D
• Run t
whether the OSD menu is locked. If yes, press and
hold the button beside the Power button for 6 seconds to
unlock (for more information, see
power saving mode by moving the mouse or pressing any
key on the keyboard.
whether the signal cable is plugged in properly. Replug the signal cable if necessary.
eset the computer or video player.
ue to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
he built-in diagnostics.
Lock
Universal Serial Bus (USB) Specific Problems
).
Specific
Symptoms
USB interface is
not working
What You
Experience
USB peripherals
are not working
Possible Solutions
• Check that your monitor is turned On.
• Reconnect the USB p
• S
witch Off and then turn On the monitor again.
eripherals (downstream connector).
Troubleshooting | 69
Page 70
Wireless Connection Problems
Specific
Symptoms
Wireless
Screencast is
not working
What You
Experience
No network
name (S
your wireless
monitor found
No connection
fr
monitor
SID) of
om the wireless
Possible Solutions
• Ensure t
• Check
same Wi-Fi channel (for more information, see
Selection
• Ensure that you have u
Wi-Fi driver the latest version.
• Ensure t
been installed and updated to the latest version.
• Re
• R
then reconnect it.
• Ensure that you have u
Wi-Fi driver the latest version.
• Ensure t
been installed and updated to the latest version.
hat your device has an active Wi-Fi connection.
whether your device and wireless monitor use the
).
pgraded the operating system and
hat the Dell Wireless Monitor software or app has
start the wireless monitor.
emove the device that was connected from the list and
pgraded the operating system and
hat the Dell Wireless Monitor software or app has
Wireless Charging Specific Problems
Specific
Symptoms
Wireless
charging is not
working
What You
Experience
No charge to the
mobile device
Possible Solutions
sure that the Wireless Charging function in the OSD
• En
menu is enabled (for more information, see
and
Charging
sure that the wireless charging function of the mobile
• En
device works properly, and that the mobile device is
correctly placed on the center of the charging area.
• Ensur
smartphone or mobile device and the charging area.
• W
ireless charging may not function near devices that emit
strong electromagnetive energy (like a microwave oven or
radio transmitter). Turn off these diveces and try again.
Setting Up the Wireless Charging Function
e that there is no other object between the
Band
Wireless
).
70 | Troubleshooting
Page 71
Appendix
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.
Contact Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.
• Online technical assistance — www.dell.com/support/monitors
• Contacting Dell — www.dell.com/contactdell
Appendix | 71
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