Dell PowerEdge 4350 User Manual

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www.dell.coin

Information in this document is subject to change without notice.
© 1997-1998 Dell Computer Corporation. Ali rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell Dimension, and OptiPlexare registered trademarks, Dell

OpenManage is a trademark, and DellVi^re is a registered service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows,
and Windows WTare registered trademarks of Microsoft Corporation; OS^is a registered trademark of International Business Machines
Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or th eir
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own .

October 1998 P/N 4502E

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Sa^ly Instructions

Use the following safety guidelines to help protect your computer system from poten

tial damage and to ensure your own personal safety.

Observe the following warnings while servicing this system:

WARNING: The power supplies in this computer system produce high volt­oges and energy hazards, which can cause bodily harm. Only trained
service technicians are authorized to remove the computer covers and
access any of the components inside the computer.

WARNING: This system may have more than one power supply cable. To

reduce the risk of electrical shock, a trained service technician must discon
nect all power supply cables before servicing the system.

о01Е21ТЁ UPOZORNËNÍ: Tento system mdize mit vice napajecich kabelO. Ke

snizeni rizika urazu elektrickym proudem je nutn§, aby Skoleny servisni technik

pfed provdd§nim servisu syst^mu odpojil v§echny napdjeci kabely.

ADVARSEL: Dette system kan have mere end et stremforsyningskabel. For
at reducere risikoen for elektrisk sted, ber en professionel servicetekniker
frakoble alle stremforsyningskabler, for systemet serviceres.

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VAROITUS: Tasso jariestelmassa voi olla useampi kuin yksi virtafohto. Sah-

kdiskuvaaran pienentdmiseksi ammattitaitoisen huoltohenkildn on
irrotettava kaikid virtaiohdot ennen larjeslelman huoltamista.

ПРЕДУПРЕЖДЕНИЕ: Данная система может иметь несколько кабелей
электропитания. Во избежание электрического удара квалифицированный
техник должен отключить все кабели электропитания прежде, чем

приступить к обслуживанию системы.
OSTRZEZENIE: System ten mo2e mied wi^ej ni2 jeden kabel zasilania. Aby

zmniejszyc ryzyko porazenia prqdem, przed napraw^ lub konserwacjq systemu
wszystkie kable zasilania powinny byd odt^czone przez przeszkolonego technika
obstugi.

ADVARSEL! Det er mulig at dette systemet har mer enn 6n stremledning.

Unngd fare for slot: En erfdren servicetekniker md koble fra alle stramled-

ninger fer det utferes service pd systemet.

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YARNING: Detta system kan ha fiera nätkablar. En behörig servfceteknlker

mäste koppla loss alla nätkablar innan service utfors för att minska risken

för elektriska stdtar.

When Using Your Computer System

As you use your computer system, observe the following safety guidelines:

• Be sure your computer, monitor, and attached peripherals are electrically rated to
operate with the AC power available in your location.

• To help avoid possible damage to the system board, wait 5 seconds after turning
off the system before removing a component from the system board or discon
necting a peripheral device from the computer.

• To help prevent electric shock, plug the computer and peripheral power cables
into properly grounded electrical outlets. These cables are equipped with three­prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable,
use a three-wire cable with properly grounded plugs.

• To help protect your computer system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or un
interruptible power supply (UPS).

• Be sure nothing rests on your computer system's cables and that the cables are
not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer gets wet, consult
Chapter 7, "Checking Inside the Computer."

• Do not push any objects into the openings of your computer. Doing so can cause
fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not block
cooling vents.

Ergonomic Computing Habits

WARNING: Improper or prolonged keyboard use may result In infury.

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For comfort and efficiency, observe the following ergonomic guidelines when setting
up and using your computer system:

• Position your system so that the monitor and keyboard are directly in front of you
as you work. Special shelves are available (from Dell and other sources) to help
you correctly position your keyboard.

• Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters
[20 to 24 inches] from your eyes).

• Make sure the monitor screen is at eye level or slightly lower when you are sitting
in front of the monitor.

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Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting
around you (such as overhead lights, desk lamps, and the curtains or blinds on
nearby windows) to minimize reflections and glare on the monitor screen.

Use a chair that provides good lower back support.
Keep your forearms horizontal with your wrists in a neutral, comfortable position

while using the keyboard or mouse.
Always leave space to rest your hands while using the keyboard or mouse.

Let your upper arms hang naturally at your sides.
Sit erect, with your feet resting on the floor and your thighs level.
When sitting, make sure the weight of your legs is on your feet and not on the

front of your chair seat. Adjust your chair's height or use a footrest, if necessary,
to maintain proper posture.

Vary your work activities. Try to organize your work so that you do not have to
type for extended periods of time. When you stop typing, try to do things that

use both hands.

When Working Inside Your 0>mputer

Before you remove the computer covers, perform the following steps in the sequence
indicated.

WARNING: Before working inside the computer, unplug the system to help

prevent electric shock or system board damage. Certain system board com
ponents continue to receive power any time the computer is connected to

an electricai outlet.
CAUTION: Do not attempt to service the computer system yourself, «ccept

as explained in this guide and elsewhere in Dell documentation. Always
follow installation and service instructions closely.

CAUTION: To help avoid possible damage to the system board, wait 5 sec
onds after turning off the system before removing a component from the
system board or disconnecting a peripheral device from the computer.

1. Touch an unpainted metal surface on the chassis, such as the metal around the
card-slot openings at the back of the computer, before touching anything inside
your computer.

While you work, periodically touch an unpainted metal surface on the computer
chassis to dissipate any static electricity that might harm internal components.

2. Turn off your computer and any peripherals.

3. Disconnect your computer and peripherals from their power sources. Also, dis
connect any telephone or telecommunication lines from the
computer.

Doing so reduces the potential for personal injury or shock.

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In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not
on the cable itself. Some cables have a connector with locking tabs; if you are dis
connecting this type of cable, press in on the locking tabs before disconnecting
the cable. As you pull connectors apart, keep them evenly aligned to avoid bend
ing any connector pins. Also, before you connect a cable, make sure both
connectors are correctly oriented and aligned.

• Handle components and cards with care. Don't touch the components or con
tacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a
component such as a microprocessor chip by its edges, not by its pins.

There is a danger of a new battery exploding if it is incorrectly installed.

Replace the battery only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the manufac

turer's instructions.

ProlecHng Against £/ecfrostoffc Discharge

Static electricity can harm delicate components inside your computer. To prevent
static damage, discharge static electricity from your body before you touch any of
your computer's electronic components, such as the microprocessor. You can do so

by touching an unpainted metal surface on the computer chassis.

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As you continue to work inside the computer, periodically touch an unpainted metal
surface to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge

(ESD):

• When unpacking a static-sensitive component from its shipping carton, do not
remove the component from the antistatic packing material until you are ready to
install the component in your computer. Just before unwrapping the antistatic
packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container
or packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic
floor pads and workbench pads.

The following caution may appear throughout this document to remind you of these

precautions:

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety

instructions at the front of this guide.

Preface

About This Guide

This guide is intended for trained service personnel who need to upgrade or trouble
shoot their Dell PowerEdge 4350 computer system. Before calling Dell for technical
assistance, follow the recommended procedure(s) in this guide to solve most hard
ware and software problems yourself. The chapters and appendixes are summarized
as follows:

• Chapter 1, "Introduction," provides a brief overview of the system's service
features.

• Everyone should read Chapter 2, "Checking the Basics," for some initial checks
and procedures that you can use to solve basic computer problems. It also
directs you to the appropriate chapter in this guide for more detailed trouble
shooting information and procedures to solve more complex problems.

• Whenever you receive an error message or code, you should read Chapter 3,

"Messages and Codes." This chapter discusses system messages, system beep
codes, warning messages, diagnostics messages, alert log messages, and small
computer system interface (SCSI) hard-disk drive indicator codes.

• If you suspect that the problems are software-related, or you are still having prob
lems after testing the computer's hardware, read Chapter 4, "Finding Software

Solutions."

• For hardware-related problems, read Chapter 5, "Running the Dell Diagnostics."

Chapter 6, "Checking the Equipment," and Chapter 7, "Checking Inside the Com
puter," provide troubleshooting procedures for equipment connected to the
input/output (I/O) panel of the computer and components inside the computer,
respectively.

• Chapter 8, "Installing System Board Options," Chapter 9, "Installingthe Diskette

and CD-ROM Drives," and Chapter 10, "Installing Hard-Disk Drives," are
intended for anyone who wants to install or remove components inside the com
puter, such as dual in-line memory modules (DIMMs), expansion cards, or SCSI
devices.

• Chapter 11, "Rack Installation," describes howto install the Dell PowerEdge 4350

system in a rack.

• Chapter 12, "Getting Help," describes the help tools Dell provides to assist you

should you have a problem with the computer. It also explains how and when to

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call Dell for technical assistance. Chapter 12 also includes a Diagnostics Checklist
that you can copy and fill out as you perform the troubleshooting procedures. If
you need to call Dell for technical assistance, use the completed checklist to tell
the Dell technical support representative what procedures you performed to bet
ter help the representative give you assistance. If you must return a piece of
hardware to Dell, include a filled-out checklist

Appendix A, "Diagnostic Video Tests," discusses the tests for the Video Test
Group in the Dell Diagnostics to help you test the monitor.

Appendix B, "Jumpers, Switches, and Connectors," is intended for anyone who
is troubleshooting the system or is adding internal options and needs to change

jumper or switch settings.
A table of the abbreviations and acronyms used throughout this guide and in

other Dell documentation for the system precedes the Index.

Other DocumentaHon You May Need

In addition to this fnstaHation and Troubleshooting Guide, the following documentation
is included with your system:

• The Dell PowerEdge 4350 Systems User's Guide, which describes system fea
tures and technical specifications, video and SCSI device drivers, the System

Setup program, software support utilities, and the Resource Configuration Utility

• The HP OpenView Network Node Manager (NNM) Special Edition (SE) x.x With

Del! OpenManage HIPx.x User's Guide, which describes the features, require
ments, installation, and basic operation of the server management software.
Refer to the software's online help for information about the alert messages
issued by the software.

You may also have one or more of the following documents.

NOTE: Documentation updates are sometimes included with the system to describe
dianges to the system or software. Always read these updates before consulting any
other documentation because Ü)e updates often contain information that supersedes the
information in the other documents.

• Operating system documentation is included with the system if you ordered the

operating system software from Dell. This documentation describes howto
install {if necessary), configure, and use the operating system software.

• Documentation is included with any options you purchase separately from the

system. This documentation includes information that you need to configure and
install these options in your Dell computer.

• Technical information files—^sometimes called "readme" files—may be installed

on the hard-disk drive or media included with your system to provide last-minute
updates about technical changes to the system or advanced technical reference
material intended for experienced users or technicians.

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Nofational Conventions

The following subsections describe notational conventions used in this document.

Notes, Cautions, and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in

bold type or in italic type. These blocks are notes, cautions, and warnings, and they

are used as follows:

NOTE: A NOTE indicates Important information that heips you make better use of
your computer system.

CAUTION: A CAUTION indicates either potential damage to hardware or

loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates the potential for bodily harm and tells
you how to avoid the problem.

Some warnings may appear in alternate formats and may be unaccompanied by an
icon. In such cases, the specific presentation of the warning is mandated by regula

tory authority.

Typographical Convenfions

The following list defines (where appropriate) specific elements of text and illustrates
the typographical conventions used throughout this document as visual cues for
those elements:

• Interface components are window titles, button and icon names, menu names
and selections, and other options that appear on the monitor screen or display.
They are presented in bold.

Example: Click OK.

• Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in
angle brackets.

Example: <Enter>

• Key combinations are series of keys to be pressed simultaneously (unless other
wise indicated) to perform a single function.

Example: <Ctrl><AltxEnter>

• Commands presented in lowercase bold are for reference purposes only and are
not intended to be typed when referenced.

Example: "Usethefoimat command to ...."

In contrast, commands presented in the Courier New font are part of an instruc

tion and intended to be typed.

Example: "Type format a: to format the diskette in drive A."

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Filenames and directory names are presented in lowercase bold.
Examples: autoexec.bat and c:teindows

S/nfax//nes consist of a command and aii its possibie parameters. Commands
are presented in lowercase bold; variable parameters (those for which you substi
tute a value) are presented in lowercase italics; constant parameters are

presented in lowercase bold. The brackets indicate items that are optional.

Example: del [drive:] [path] filename [/pi

Command lines consist of a command and may include one or more of the com

mand's possible parameters. Command lines are presented in the Courier New
font.

Example: del c:\myfile.doc

Screen fexf is a message or text that you are instructed to type as part of a com

mand (referred to as a command iindj. Screen text is presented in the Courier

New font.

Example: The following message appears on your screen:

No boot device available

Example: "Typemd c:\dos and press <Enter>."

Variables are placeholders for which you substitute a value. They are presented in

italics.

Example: DIMM x (where x represents the DIMM socket designation)

XII

Contents

Chapter I

Chapter 2

Chapter 3

Chapter 4

Introduction...................... •. ....

........................................ • I-l

Checking the Basics.............................................................2-1

Backing Up Files.....................................................................................................2-1

Basic Checks..........................................................................................................2-1

Checking Connections and Switches......................................................................2-3

Look and Listen.......................................................................................................2-6

The System Setup Program....................................................................................2-7

The Resource Configuration Utility..........................................................................2-8

Messages and Codes

System Messages..................................................................................................3-1

System Beep Codes................................................................................................3-9

Warning Messages................................................................................................3-12

Diagnostics Messages..........................................................................................3-12

Front-Panel Indicators...........................................................................................3-12

SCSI Hard-Disk Drive Indicator Codes

Power Supply Indicators....................................................................................... 3-15

...........................................................

.................................................................

3-1

3-14

Finding Software Solutions.................................................4-1

Installing and Configuring Software........................................................................4-1

Using Software........................................................................................................4-2

Error Messages

Input Errors......................................................................................................4-2

Program Conflicts............................................................................................4-2

Avoiding Interrupt Assignment Conflicts

...............................................................................................

..........................................................

4-2

4-3

XIII

Chapter S

Running the Dell Diagnostics

Features of the Dell Diagnostics.............................................................................5-1

When to Use the Dell Diagnostics..........................................................................5-1

Starting the Dell Diagnostics...................................................................................5-2

How to Use the Dell Diagnostics.............................................................................5-3

Confirming the System Configuration Information

How to Use the Main Menu.....................................................................................5-5

Main Menu Options.................................................................................................5-5

Run.................................................................................................................. 5-5

Select.................................................................................................................5^

Subtest.............................................................................................................5-6

Run Under Subtest...................................................................................5-6

Select Under Subtest................................................................................5-6

Options Under Subtest
Test Limits Under Subtest
About Under Subtest

Key-Help Under Subtest...........................................................................5-7

Ouit Menu Under Subtest.........................................................................5-7

Options.............................................................................................................5-7

Number of Times to Repeat Test(s)

Maximum Errors Allowed..........................................................................5-8

Pause for User Response.........................................................................5-8

Output Device for Status Messages

Output Device for Error Messages

Test Limits.......................................................................................................5-10

About...............................................................................................................5-10

Key-Help.........................................................................................................5-10

Quit..................................................................................................................5-10

Tests in the Dell Diagnostics..................................................................................5-11

Error Messages......................................................................................................5-13

RAM Test Group....................................................................................................5-13

Subtests..........................................................................................................5-13

Why Run a RAM Test?....................................................................................5-13

System Set Test Group..........................................................................................5-14

Subtests..........................................................................................................5-14

Why Run a System Set Test?.........................................................................5-15

Video Test Group....................................................................................................5-16

Subtests..........................................................................................................5-16

Why Run a Video Test?

Keyboard Test Group.............................................................................................5-17

Subtests..........................................................................................................5-17

Why Run a Keyboard Test?............................................................................5-18

.............................................................................

................................................................................

..................................................................................

............................................

..................................................

........................................................................

.........................................................

.........................................................

...........................................................

5-1

5-4

5-7
5-7
5-7

5-8

5-9
5-9

5-17

x/v

Mouse Test........................................................................................................... 5-18

Subtests.........................................................................................................5-18

Why Run a Mouse Test?................................................................................5-19

Diskette Drives Test Group...................................................................................5-19

Subtests.........................................................................................................5-19

Why Run a Diskette Drives Test?..................................................................5-19

Serial/lnfrared Ports Test Group

Subtests.........................................................................................................5-20

Why Run a Serial/lnfrared Ports Test?..........................................................5-21

Parallel Ports Test Group.....................................................................................5-21

Subtests.........................................................................................................5-22

Why Run a Parallel Ports Test?.....................................................................5-22

SCSI Devices Test Group.....................................................................................5-23

Subtests.........................................................................................................5-23

Why Run a SCSI Devices Test?

Other Test Group..................................................................................................5-24

Subtests.........................................................................................................5-25

Why Run an Other Test?

...........................................................................

....................................................................

...............................................................................

5-20

5-24

5-25

Chapter 6

Chapter 7

Checking the Equipment

Troubleshooting the Monitor...................................................................................6-1

Troubleshooting the Keyboard................................................................................6-3

Troubleshooting I/O Ports........................................................................................&4

Troubleshooting the Basic I/O Functions..........................................................&4

Troubleshooting a Parallel Printer....................................................................6-5

Troubleshootings Serial I/O Device..................................................................6-6

Checking inside the Computer

Safety First—For You and Your Computer.............................................................7-1

Computer Orientation..............................................................................................7-2

Removing the Front Bezel ......................................................................................7-3

Accessing the Interior of Your System.....................................................................7-4

Inside the Chassis...................................................................................................7-5

Responding to a Dell OpenManage FIIP Alert Message
Troubleshooting a Wet Computer
Troubleshooting a Damaged Computer

Troubleshooting the Battery....................................................................................7-8

Troubleshooting Power Supply Problems

Removing the Power-Supply Filler Block......................................................7-11

Replacing a Power Supply............................................................................7-11

Troubleshooting Power Cable Connections...................................................7-12

Troubleshooting the Fan Assembly.......................................................................7-13

.....................................................

...........................................

........................................

...........................................................................

..................................................................

.............................................................

6-1

7-1

7-6
7-7
7-8

7-10

XV

Troubleshooting Expansion Cards........................................................................7-15

Troubleshooting System Memory

Troubleshooting the Video Subsystem..................................................................7-19

Troubleshooting the System Board.......................................................................7-20

Troubleshooting the Diskette Drive Subsystem

Troubleshooting SCSI Hard-Disk Drives...............................................................7-24

.........................................................................

....................................................

7-17

7-22

Chapter 8

Chapter 9

Installing System Board Options

Expansion Cards.....................................................................................................8-2

Choosing an Expansion Slot.............................................................................&4

Installing an Expansion Card...........................................................................8-4

Removing an Expansion Card.........................................................................8-6

Adding Memory.......................................................................................................8-7

Memory Upgrade Kits......................................................................................8-7

DIMM Installation Guidelines...........................................................................8-7

Performing a Memory Upgrade

Installing DIMMs.....................................................................................8-10

Removing DIMMs

Upgrading the Microprocessor or Installing an Additional Microprocessor.

Removing a Terminator Card

Installing a Terminator Card...........................................................................8-13

Removing the SEC Cartridge and Heat Sink Assembly

Replacing the SEC Cartridge and Heat Sink Assembly

Replacing the Battery............................................................................................8-16

Routing the Interface and Power Cables Inside the Chassis

..................................................................................

.......................................................................

........................................................................

.......................................

..........

................................

................................

................................

8-1

8-9

8-11

8-12

8-12

8-13
8-15

8-19

Installing the Diskette and CD-ROM Drives.......................9-1

Before You Begin....................................................................................................9-2

Connecting the Drive...............................................................................................9-2

Interface Connectors

DC Power Cables.............................................................................................&4

CD-ROM Drive Configuration..................................................................................9-4

Installing the CD-ROM Drive...................................................................................9-4

Installing the Diskette Drive.....................................................................................9-6

.......................................................................................

9-2

Chapter 10

XVI

Instailing Hard-Disk Drives

Preparing SCSI Hard-Disk Drives for Installation

SCSI Hard-Disk Drive Configuration..............................................................10-3

Partitioning and Formatting SCSI Hard-Disk Drives

Formatting High-Capacity SCSI Hard-Disk Drives

...............................................

.................................................

.....................................

.................................

10-1

10-2

10-3
10-3

Installing and Removing SCSI Hard-Disk Drives...................................................10-4

Hot-Pluggable SCSI Hard-Disk Drives...........................................................10-4

Indicator Codes for Hot-Pluggable SCSI Hard-Disk Drives

Installing a SCSI Hard-Disk Drive..................................................................10-4

Removing a SCSI Hard-Disk Drive................................................................10-6

Installing a Dell Host Adapter Card.......................................................................10-6

Configuring the Boot Device

.................................................................................

....................

10-4

10-9

Chapter f I Rack Installation

Before You Begin..................................................................................................11-3

Important Safety Information

Recommended Tools ....................................................................................11-3

Installing the Rack Kit Components......................................................................11-4

Removing the Doors From the Rack..............................................................11-4

Installing the Slide Assemblies in the Rack

Installing a PowerEdge 4350 System in the Rack

Installing the CableTray...............................................................................11-10

Installing the Computer

Installing the Cable-Management Arm.........................................................11-13

Replacing the Rack Doors...........................................................................11-14

............................................................................

.........................................................................

Kit Installation Restrictions

Rack Stabilizer Feet................................................................................11-3

...............................................................................

.....................................................................

...................................................

..............................................

Chapter 12 Getting Help ............................... 12-1

Technical Assistance............................................................................................12-1

Help Tools.............................................................................................................12-2

World Wide Web on the Internet....................................................................12-2

AutoTech Service...........................................................................................12-3

Tech Fax Service...........................................................................................12-3

TechConnect BBS
Automated Order-Status System

Technical Support Service.............................................................................12-4

Problems With Your Order....................................................................................12-4

Product Information...............................................................................................12-4

Returning Items for Warranty Repair or Credit......................................................12-4

Before You Call.....................................................................................................12-5

Dell Contact Numbers...........................................................................................12-7

.........................................................................................

...................................................................

Il-I

11-3
11-3

11-6

11-10

11-11

12-3

12-4

XVII

Appendix A

Diagnostic Video Tests.......................................................A-1

Video Memory Test.................................................................................................A-2

Video Hardware Test..............................................................................................A-2

Text Mode Character Test......................................................................................A-2

Character Attributes Subtest {80 x 25).............................................................A-2

Character Set Subtest (80 x 25).......................................................................A-2

Character Attributes Subtest {40 x 25)

Character Set Subtest (40 x 25)......................................................................A-3

Text Mode Color Test............................................................................................. A-3

Color Attributes Subtest (80 x 25)

Color Attributes Subtest (40 x 25)....................................................................A-4

Color Bars Subtest

Text Mode Pages Test............................................................................................A-5

Graphics Mode Test

320 X 200 Graphics Mode Screens..................................................................A-5

640 X 200 Black/White Graphics Mode Screen
640 X 480 Monochrome Graphics Mode Screen

320 X 200 16-Color Graphics Mode Screen.....................................................A-5

640 X 200 16-Color Graphics Mode Screen
640 X 350 16-Color Graphics Mode Screen

640 X 480 2-Color Graphics Mode Screen.......................................................A-6

640 X 480 16-Color Graphics Mode Screen

320 X 200 256-Color Graphics Mode Screen...................................................A-6

640 X 480 256-Color Graphics Mode Screen

800 X 600 16-Color Graphics Mode Screen.....................................................A-6

800 X 600 256-Color Graphics Mode Screen...................................................A-6

1024 X 768 16-Color Graphics Mode Screen

1024 X 768 256-Color Graphics Mode Screen

Color Palettes Test.................................................................................................A-7

Solid Colors Test.................................................................................................... A-7

..........................................................................................

...............................................................................................

............................................................

...................................................................

...............................................

.............................................

....................................................

....................................................

....................................................

..................................................

..................................................

................................................

A-2

A-3

A-4

A-5

A-5
A-5

A-6
A-6

A-6

A-6

A-7
A-7

Appendix B

XVIII

Jumpers^ Switches and Connectors

Jumpers and Switches—A General Explanation....................................................B-1

Jumpers..........................................................................................................B-1

Switches..........................................................................................................B-2

Disabling a Forgotten Password.............................................................................B-4

System Board Labels..............................................................................................B-6

SCSI Backplane Board...........................................................................................B-7

Power-Supply Paralleling Board.............................................................................B-8

..................................

B-1

Abbreviations and Acronyms

index

Figures

Figure 2-1. Back-Panel Features

Figure 2-2. Front-Panel Indicators........................................................................2-4

Figure 2-3. Front-Panel Features.........................................................................2-4

Figure 3-1. Front-Panel Indicators
Figure 3-2. Hard-Disk Drive Indicators
Figure 3-3. Power Supply Indicators

Figure 5-1. Diagnostics Menu.............................................................................5-3

Figure 5-2. Dell Diagnostics Main Screen

Figure 7-1. Computer Orientation.......................................................................7-2

Figure 7-2. Removing the Front Bezel

Figure 7-3. Accessing the Interior of the System................................................7-4

Figure 7-4. Inside the System.............................................................................7-6

Figure 7-5. Redundant Power Supplies............................................................7-10

Figure 7-6. Removing the Power-Supply Filler Block

Figure 7-7. Removing a Power Supply.............................................................7-12

Figure 7-8. Removing the Fan Assembly
Figure 8-1. System Board Features

Figure 8-2. PCI Expansion Cards.......................................................................8-3

Figure 8-3. Expansion-Card Connectors............................................................8-4

Figure 8-4. Expansion Card Removal and Installation

Figure 8-5. Memory Module and DIMM Sockets................................................8-8

Figure 8-6. Installing a DIMM...........................................................................8-11

Figure 8-7. Removing a DIMM.........................................................................8-11

Figure 8-8. Removing a Terminator Card.........................................................8-13

Figure 8-9. SEC Cartridge Release Latches
Figure 8-10. Removing an SEC Cartridge and Heat Sink Assembly.
Figure 8-11. Installing an SEC Cartridge and Heat Sink Assembly.

Figure 8-12. Installing the Battery.......................................................................8-18

Figure 9-1. Diskette Drive and CD-ROM Drive Connections

Figure 9-2. Header Interface Connector.............................................................9-3

Figure 9-3. Latching Interface Connector
Figure 9-4. DC Power Cable Connectors

Figure 9-5. Attaching Drive-Mounting Rails........................................................9-5

Figure 9-6. Installing the Diskette Drive..............................................................9-6

Figure 10-1. Hard-Disk Drive Hardware
Figure 10-2. SCSI Backplane Board
Figure 10-3. Installing a SCSI Hard-Disk Drive Carrier
Figure 10-4. Cable Configuration for a Dell Host Adapter Card
Figure 11-1. Rack Kit Contents

.........................................................................

.....................................................................

.............................................................

................................................................

..........................................................

...............................................................

......................................

.........................................................

..................................................................

.......................................

....................................................

.................

...................

.............................

...........................................................

...........................................................

.............................................................

..................................................................

......................................

.........................

..........................................................................

2-3

3-13

3-14
3-16

5-4

7-3

7-11

7-14

8-2

8-5

8-14
8-14
8-16

9-1

9-3
9-4

10-2
10-3

10-5
10-7
11-2

XIX

Figure 11-2. Opening the Latch on the Door.......................................................11-4

Figure 11-3. Removing the Rack Doors..............................................................11-5

Figure 11-4. Determining Where to Install the Slide Assemblies

Figure 11-5. Installing a Cage Nut and Nut Plate................................................11-8

Figure 11-6. Installing the Slide Assemblies.......................................................11-9

Figure 11-7. Installing the Cable Tray..............................................................11-11

Figure 11-8. Installing the Computer in the Rack

Figure 11-9. Installing the Cable-Management Arm.........................................11-13

Figure 12-1. Diagnostics Checklist......................................................................12-6

Figure B-1. System Board Jumpers ...................................................................B-3

Figure B-2. 1 x 3 SCSI Backplane Board............................................................B-7

Figure B-3. Power-Supply Paralleling Board.......................................................B-8

.............................................

........................

11-6

11-12

Tables

Table 2-1. Boot Routine Indications ...................................................................2-6

Table 3-1. System Messages..............................................................................3-2

Table 3-2. System Beep Codes..........................................................................3-9

Table 3-3. SCSI Hard-Disk Drive Indicator Patterns

Table 4-1. Default IRQ Line Assignments...........................................................4-3

Table 5-1. Option Parameters.............................................................................5-8

Table 5-2. Dell Diagnostics Tests ....................................................................5-11

Table 7-1. Power Cable Connectors on the PSPB

Table 8-1. Sample DIMM Configurations............................................................8-9

Table 8-2. Cable Routing Order........................................................................8-19

Table 12-1. International Dialing Codes..............................................................12-8

Table 12-2. Dell Contact Numbers ......................................................................12-9

Table A-1. Color Attributes..................................................................................A-4

Table B-1. System-Board Jumper Settings.........................................................B-4

Table B-2. System Board Connectors and Sockets............................................B-6

Table B-3. 1 x3 Hot-Pluggable SCSI Backplane Board Connectors
Table B-4. Power-Supply Paralleling Board Connectors

.........................................

...........................................

...................

....................................

3-15

7-13

B-8
B-9

XX

CHAPTER 1

Introduction

Dell® PowerEdg^ 4350 computer systems are high-speed servers that offer signifi

cant service and upgrade features.
The Dell PowerEdge 4350 systems include the following service features to make

troubleshooting easy and effective:

• The Dell Diagnostics program that checks for hardware problems (if the system
can boot)

• Embedded server management hardware that monitors temperatures and volt
ages throughout the system and notifies you if the system overheats or if a
system cooling fan malfunctions

The Dell PowerEdge 4350 system chassis simplifies removing and replacing com

puter components. The two panel doors on top of the chassis allow easy access to
the system board for performing processor and memory upgrades. The Dell-designed
small computer system interface (SCSI) backplane board and hard-disk drive carriers

eliminate the extensive cabling and drive configuration usually required for a SCSI
subsystem. The drive rails attached to the CD-ROM drive allow you to remove the
device without removing a single screw.

Many upgrade options are offered for the Dell PowerEdge 4350 systems, including
the following items:

An additional microprocessor
Additional memory
A variety of expansion-card options (including redundant arravs of independent

disks [RAID] controller host adapter cards)
Additional hard-disk drives
A Dell Remote Assistant Card (DRAC) for system management

Redundant power supplies

Introduction 1-1

1-2 Dell PowerEdget350 ^tems Installation and Troubleshooting Guide

CHAPTER 2

Checking the Basics

If your Dell PowerEdge 4350 computer system is not working as expected, begin
troubleshooting with the procedures in this chapter. This chapter guides you through
some initial checks and procedures that can solve basic computer problems. It can
also direct you to the appropriate chapter in this guide for detailed troubleshooting

information and procedures to solve more complex problems.

NOTE: When you see the question “Is the problem resolved?" in a troubleshooting
procedure, perform the operation that caused the problem.

Baeldng Up Files

If the system is behaving erratically, back up the files immediately. See the documen
tation that came with the operating system for instructions on how to back up the
files.

Basic Cheeks

The following procedure leads you through the checks necessary to solve some basic
computer problems:

1. Was an alert message issued by the Dell Open Manage™ Hardware Instrumenta
tion Package {HIP) server management application program?

Yes. Refer to the online help for HP OpenView Network Node Manager (NNM)
Special Edition {SE) for a description of the alert message and for instructions on
taking corrective actions.

No. Go to step 2.

2. Is the computer wet or damaged?

Yes. Go to Chapter 7, "Checking Inside the Computer."

No. Go to step 3.

Checking the Basics 2-1

3. Perform the steps in the next section, "Checking Connections and Switches."
Is the problem resolved?

Yes. The power to the computer system was faulty, or the connections to the

computer system were loose. You have fixed the problem.
No. Go to step 4.

4. Follow the procedures described in "Look and Listen" found later in this chapter.
Did the computer system complete the boot routine?

Yes. Go to step 5.

No. A serious malfunction may have occurred. Go to Chapter 12, "Getting Help."

5. Did you receive a system message or beep code?
Yes. Go to Chapter 3, "Messages and Codes."

No. Go to step 6.

6. Verify the settings in the System Setup program as explained in "The System
Setup Program" found later in this chapter.

Is the problem resolved?

Vfes. The system configuration information was incorrect. You have fixed the

problem.
No. Go to step 7.

7 Run the Dell Diagnostics as described in Chapter 5, "Running the Dell

Diagnostics."

2-2 Dell PowerEdgei350 ^tems Installation and Troubleshooting Guide

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables are

the most likely source of problems for the computer, monitor, or other peripherals

(such as a printer, keyboard, mouse, or other external equipment). A quick check of all

the switches, controls, and cable connections can easily solve these problems

Figure 2-1 shows the back-panel connections on the computer. Figure 2-2 identifies
the indicators on the front of the computer. Figure 2-3 shows the lock access panel
and the controls Inside the computer's bezel door.

Figure 2-1. Back-Panel Features

Checking the Basics 2-3

lock access panel

powerboUon

Figure 2-3. Front-Panel Features

bezel and
hard-disk
drive keylock

diskette drive

access indicator

CD-HOM drive

disketb drive

2-4 Dell PowerEdgei350 ^sterns Installation and Troubleshooting Guide

Complete the following procedure to check all the connections and switches:

1. Turn off the system, including any attached peripherals (such as the monitor,
printer, external drives, scanners, and plotters). Disconnect all the AC power
cables from their electrical outlets.

2. If the computer is connected to a power strip, turn the power strip off and then
on again.

Is the power strip receiving power?

Yes. Go to step 5.

No. Go to step 3.

3. Plug the power strip into another electrical outlet.
Is the power strip receiving power?

Yes. The original electrical outlet probably does not function. Use a different elec

trical outlet.

No. Go to step 4.

4. Plug a lamp that you know works into the electrical outlet.
Does the lamp receive power?

Yes. The power strip is probably not functioning properly. Use another power

strip.

No. Go to step 5.

5. Reconnect the system to the electrical outlet or power strip.
Make sure that all connections fit tightly together.

6. Turn on the system.
Is the problem resolved?

Yes. The connections were loose. You have fixed the problem.

No. Go to step 7.

7 Is the monitor operating properly?

Yes. Go to step 8.

No. Go to "Troubleshooting the Monitor" in Chapter 6.

8. Is the keyboard operating properly?

Yes. Go to step 9.

No. Go to "Troubleshooting the Keyboard" in Chapter 6.

Checking the Basics 2-5

9. Is the mouse or printer operating properly?

Yes. Continue with the next section, "Look and Listen.

No. Go to "Troubleshooting I/O Ports" in Chapter 6.

Look and Usten

Looking at and listening to the system is important in determining the source of a
problem. Look and listen for the indications described in Table 2-1.

Table 2-1. Boot Routine Indications

Look/Listen for: Action
An error message
Alert messages from the Dell

Open Manage HIP software

The monitor's power indicator Most monitors have a power indicator (usu

The keyboard indicators Most keyboards have one or more indicators

The diskette-drive access indicator

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the index.

See Chapter 3, "Messages and Codes."
The server management software has

detected a problem inside the computer.

Refer to the online help for HP OpenView

NNM SE for a description of the alert mes
sage and for instructions on taking corrective
actions.

ally on the front bezel). If the monitor's
power indicator does not come on, see

"Troubleshooting the Monitor" in Chapter 6.

(usually in the upper-right corner). Press the

<Num Lock> key, the <Caps Lock> key, or the

<Scroll Lock> key to toggle their respective

keyboard indicators on and off. If the indica
tors do not light up, see "Troubleshooting
the Keyboard" in Chapters.

The diskette-drive access indicator should
quickly flash on and off when you access
data on the diskette drive. If the diskette­drive access indicator does not light up. see

"Troubleshooting the Diskette Drive Sub
system" in Chapter 7.

2-6 Dell PowerEdgei350 ^sterns Installation and Troubleshooting Guide

Table 2-1. Boot Routine Indications (continued)

Look/Listen for: Action

The hard-disk drive activity

indicators

A series of beeps
An unfamiliar constant scraping or

grinding sound when you access
a drive

The absence of a familiar sound When you turn on the system, you should

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the Index.

The hard-disk drive activity indicators should
quickly flash on and off when you access data
on the hard-disk drives. On a system running
the Microsoft® Windows NT® Server
operating system, you can test the drive by
opening Microsoft Windows® Explorer and
clicking the icon for drive C. If the hard-disk
drive access indicator does not come on, see

"Troubleshooting SCSI Hard-Disk Drives" in

Chapter 7.
See Chapter 3, "Messages and Codes."
Make sure the sound is not caused by the

application program you are running. The
sound could be caused by a hardware mal
function. See Chapter 12, "Getting Help," for
instructions on obtaining technical assis
tance from Dell.

hear the hard-disk drives spin up, and the
system trying to access the boot files from
the hard-disk drive, the diskette drive, or the
CD-ROM drive. See Chapter 5, "Running the
Dell Diagnostics." If the system does not
boot, see Chapter 12, "Getting Help."

If you have not resolved the problem after looking at and listening to the computer,

continue with the instructions in the next section, "The System Setup Program."

The Sysfem Setup Program

You can easily correct certain system problems by verifying the correct settings in the

System Setup program. When you boot the system, the system checks the system
configuration information and compares it with the current hardware configuration. If
the system hardware configuration does not match the information recorded by the

System Setup program, an error message may appear on the screen.
This problem can happen if you changed the system's hardware configuration and for

got to run the System Setup program. To correct this problem, enter the System

Setup program, correct the corresponding System Setup setting, and reboot the sys
tem. See Chapter 4, "Using the System Setup Program," in the system Lfeerfe Guide
for detailed instructions on using the System Setup program.

Cheddng the Basics 2-7

The Resource Configuration Utility

If you are experiencing problems with the system, you may have a conflict between

the information stored by the System Setup program and the Resource Configuration

Utility (RCU). Although the RCU can read changes from the System Setup program,
changes are not recorded into configuration memory until you run the RCU and save
the new information. See Chapter 5, "Using the Resource Configuration Utility," in
the system

information.

If after using the RCU you have not resolved the problem, see Chapter 5, "Running
the Dell Diagnostics."

User's Guide for detailed instructions on using the RCU and saving new

2-8 Dell PowerEdg&t350 ^tems Installation and Troubleshooting Guide

CHAPTER 3

^Messages and Codes

Application programs, operating systems, and the computer itself are capable of iden
tifying problems and alerting you to them. When a problem occurs, a message may
appear on the monitor screen or a beep code may sound.

Several different types of messages can indicate when the system is not functioning
properly:

System messages
System beep codes
Warning messages

Diagnostics messages
Alert messages
Small computer system interface {SCSI) hard-disk drive indicator codes

This chapter describes each type of message and lists the possible causes and
actions you can take to resolve any problems indicated by a message. To determine
what type of message you have received, read the following sections.

System Messages

System messages alert you to a possible operating system problem or to a conflict
between the software and hardware. Table 3-1 lists the system messages that can

occur and the probable cause for each message.

NOTE: If you receive a system message that is not listed in Table 3-1, check the docu
mentation for the application program that Is running when the message appears
and/or the operating system documentation for an explanation of the message and
recommended action.

Messages and Codes 3-1

Table 3-1. System Messages

Message Cause Corrective Action

Address mark
not found

Faulty diskette drive sub
system or hard-disk drive
subsystem (defective
system board)

Alert!
Unbuffered and

registered

Combination of un
buffered and registered
DIMMs installed

DIMMs cannot be

mixed
Attachment

failed to
respond

Diskette drive or hard
disk drive controller
cannot send data to
associated drive

Auxiliary
device failure

Loose or improperly con
nected mouse cable
connector or defective
mouse

Bad error-

correction
code{ECC) on

disk read

Faulty diskette sub
system or hard-disk drive
subsystem (defective
system board)

Controller has

failed
Data error Faulty diskette, diskette

drive, or hard-disk drive

Replace the system board.
See Chapter 12, "Getting
Help," for instructions on
obtaining technical assistance.

Replace one or more DIMMs
so that all DIMMs are the
same type. See "Installing
DIMMs" and "Removing
DIMMs" in Chapter 8.

Replace the drive's interface
cable.

Check the mouse cable
connection. If the problem
persists, replace the mouse.

Replace the system board.
See Chapter 12, "Getting
Help," for instructions on
obtaining technical assistance.

Replace the diskette, diskette
drive, or hard-disk drive.

Decreasing
available

Faulty or improperly
seated DIMMs

memory

Diskette drive
0 seek failure

Faulty or improperly
inserted diskette,
incorrect configuration

Diskette drive
1 seek failure

settings in System Setup
program, loose diskette
drive interface cable, or
loose power cable

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and

acronym list that precedes the Index

3-2 Dell PowerEdgei350 ^sterns Installation and Troubleshooting Guide

Remove and reseat the
DIMMs. See "Installing
DIMMs" and "Removing
DIMMs" in Chapters. If the
problem persists, replace the
DIMMs.

Replace the diskette. Run the
System Setup program to cor
rect the diskette drive type.
See Chapter 4, "Using the
System Setup Program," in
the system User's Guide for
instructions. Check the dis
kette drive-interface cable and
power cable connections to
the drive.

Table 3-1. Sysfem Messages (continued)

Message Cause

Diskette read
failure

Faulty diskette, faulty or
improperly connected
diskette drive interface
cable, or loose power
cable

Diskette sub
system reset
failed

Diskette write
protected

Faulty diskette drive con
troller (defective system
board)

Diskette write-protect
feature activated

Drive not ready Diskette missing from or

improperly inserted in
diskette drive

Embedded server

management

error

Embedded server man
agement memory may
be temporarily corrupted

Embedded server

management is

not present
Gate A20

failure

Faulty keyboard control
ler (defective system
board)

Corrective Action

Check the diskette drive inter
face cable and power cable
connections to the drive. See
Chapter 9, "Installing the Dis

kette and CD-ROM Drives."
Replace the diskette drive

interface cable.

Replace the system board.

See Chapter 12, "Getting

Help," for instructions on

obtaining technical assistance.

Move the write-protect tab on

the diskette.

Reinsert or replace the

diskette.

Shut down the system to clear
the memory, and then restart
the system. If the problem
persists, see Chapter 12,

"Getting Help," for instruc
tions on obtaining technical
assistance.

Replace the system board.
See Chapter 12, "Getting

Help," for instructions on
obtaining technical assistance.

General failure Operating system cor

rupted or not installed

Reinstall the operating
system.

properly

Hard disk
controller
failure

Hard disk drive
read failure

Hard disk
failure

Incorrect configuration
settings in System Setup
program, improperly
connected hard-disk
drive, faulty hard-disk
drive controller
subsystem (defective
system board), or loose
power cable

Check the hard-disk drive
configuration settings in the
System Setup program. See
Chapter 4, "Using the System
Setup Program," in the
system User's Guide for
instructions. Reinstall the

hard-disk drive. Check the
interface cable and power
cable connections to the back
plane board. See Chapter 10,

"Installing Hard-Disk Drives."

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the Index

Messages and Codes 3-3

Table 3~1. System Messages (continued)

Message Cause

Invalid
configuration
information -

please run

SETUP program

Incorrect ISA_CLR

jumper configuration,

incorrect configuration

settings in System Setup

program, or faulty
battery

Invalid CPU
speed

Incorrect microproces

sor jumper configuration

detected -

check jumpers
Invalid NVRAM

configuration,
resource
reallocated

System detected and
corrected a resource
conflict when system

resources were allo
cated using the RCU

I/O parity
interrupt at

Expansion card improp

erly installed or faulty

address

Corrective Action
Remove the plug from the

ISA-CLR jumper. See Appen
dix B, "Jumpers, Switches,
and <i)onnectors," for instruc
tions. Check the System Setup
configuration settings. See
Chapter 4, "Using the System
Setup Program," in the system
User's Guide for instructions.
Replace the battery. See
Chapter 8, "Installing System
Board Options."

Check the microprocessor
speed jumper. See Appendix B,
"Jumpers, Switches, and
Connectors."

No action is required.

Reinstall the expansion cards
(see Chapter 8, "Installing Sys
tem Board Options"). If the
problem persists, replace the
expansion card.

Keyboard clock

line failure

Keyboard cable connec
tor loose or Improperly
connected, defective

Keyboard

failure

keyboard, or defective

keyboard/mouse control

ler (defective system

board)

Keyboard

controller
failure

Keyboard data

line failure

Defective keyboard/

mouse controller (defec
tive system board)

Keyboard cable connec
tor loose or Improperly
connected, defective

Keyboard stuck

key failure

keyboard, or defective

keyboard/mouse control

ler (defective system

board)

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and

acronym list that precedes the Index

3-4 Dell PowerEdg&i350 ^sterns Installation and Troubleshooting Guide

Check the keyboard cable con
nection. Replace the keyboard.
If the problem persists,
replace the system board.
See Chapter 12, "Getting
Help," for instructions on
obtaining technical assistance.

Replace the system board.
See Chapter 12, "Getting
Help," for instructions on
obtaining technical assistance.

Check the keyboard cable con
nection. Replace the keyboard.
If the problem persists,
replace the system board. See
Chapter 12, "Getting Help,"
for instructions on obtaining
technical assistance.

Table 3-1. Sysfem Messages (continued)

Message Cause

Memory address
line failure at

address, read
value expecting
value

Faulty or improperly

seated DIMM

Memory double
word logic
failure at
address, read

value expecting
value

Memory odd/even
logic failure at

address, read
value expecting
value

Memory write/
read failure at
address, read

value expecting
value

Memory alloca
tion error

Faulty application

progam

Corrective Action

Remove and reseat the
DIM Ms. If the problem per

sists, replace the DIM Ms. See

"Adding Memory" in Chapters
for instructions on installing or
removing DIMMs. If the prob

lem still persists, replace the
system board. See Chapter 12,

"Getting Help." for instruc
tions on obtaining technical
assistance.

Restart the application
program.

Memory parity
interrupt at

address

Faulty or improperly

seated DIMM

Remove and reseat the

DIMMs. If the problem per
sists, replace the DIMMs. See

"Adding Memory" in Chapters
for instructions on installing or
removing DIMMs.

Memory tests
terminated by
keystroke

No boot device
available

POST memory test ter
minated by pressing the
spacebar

Faulty diskette, diskette
drive subsystem, hard
disk drive, hard-disk
drive subsystem, or no
boot disk in drive A

No action is required.

Replace the diskette or hard
disk drive. If the problem
persists, replace the system
board. See Chapter 12. "Get
ting Help," for instructions on
obtaining technical assistance.

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the Index

Messages and Codes 3-5

Table 3~1. System Messages (continued)

Message Cause

No boot sector

on hard-disk

drive

Incorrect configuration

settings in System Setup

program, or no operating
system on hard-disk
drive

No timer tick

Defective system board Replace the system board.

interrupt

Non-system disk

or disk error

Faulty diskette, diskette
drive subsystem, or

hard-disk drive
subsystem

Not a boot
diskette

Not more than

512 MB of mem
ory is allowed

with one power

No operating system on
diskette

Additional power sup

plies are required for
current system
configuration

supply!

Corrective Action
Check the hard-disk drive con

figuration settings in the
System Setup program. See
Chapter 4, "Using the System
Setup Program," in the sys
tem User’s Guide for
instructions.

See Chapter 12, "Getting
Help," for instructions on
obtaining technical assistance.

Replace the diskette or hard
disk drive. If the problem
persists, replace the system
board. See Chapter 12, "Get
ting Help," for instructions on
obtaining technical assistance.

Use a bootable diskette.

Reduce amount of memory in
system, or upgrade the sys
tem by adding a PSPB and
additional power supplies.

Only one micro
processor is

allowed with
one power

Additional power sup

plies are required for
current system
configuration

supply!

Only one RAID

controller is
allowed with
one power

Additional power sup

plies are required for
current system
configuration

supply!

Processor or
terminator card

not installed!

No microprocessor or
terminator card installed

in one or more of the

microprocessor
connectors

NOTE: For the full r)ame of an abbreviation or acronym used in this table, see the abbreviation and

acronym list that precedes the Index

3-6 Dell PowerEdg&i350 ^sterns Installation and Troubleshooting Guide

Remove the secondary micro
processor, or upgrade the
system by adding a PSPB and
additional power supplies.

Remove all but one RAID
cards in the system, or
upgrade the system by adding
a PSPB and additional power
supplies.

Ensure that each microproces
sor connector has either a
terminator card or a micro
processor installed. See
Chapter 8, "Installing System
Board Options," for
instructions.

Table 3-1. Sysfem Messages (continued)

Message Cause

Read fault

Faulty diskette, diskette
drive subsystem, or
hard-disk drive sub
system {defective

Requested sec

system board)

tor not found
Reset failed

Improperly connected
diskette drive, hard-disk
drive, or power cable

ROM bad check
sum = address

Sector not
found

Expansion card improp
erly installed or faulty

Defective sectors on dis

kette or hard-disk drive

Corrective Action

Replace the diskette or hard
disk drive. If the problem
persists, replace the system
board. See Chapter 12, "Get
ting Help," for instructions on
obtaining technical assistance.

Check the diskette drive inter
face cable and power cable
connections to the diskette
drive. See Chapter 9, "Install
ing the Diskette and CD-ROM

Drives." Replace the diskette
drive interface cable. Reinstall
the hard-disk drive. Check the
interface cable and power
cable connections to the back
plane board. See Chapter 10,

"Installing Hard-Disk Drives."

Reinstall the expansion cards
(see Chapter 8, "Installing Sys
tem Board Options"). If the
problem persists, replace the
expansion card.

Replace the diskette or hard
disk drive.

Seek error Defective sectors on dis

kette or hard-disk drive

Seek operation
failed

Shutdown

Faulty diskette or hard

disk drive

Defective battery Replace the battery. See

failure

Replace the diskette or hard
disk drive.

Replace the diskette or hard
disk drive.

Chapter 8, "Installing System

Board Options."

Time-of-day
clock stopped

Defective battery or
faulty chip (defective
system board)

Replace the battery. See

Chapter 8, "Installing System

Board Options." If the prob
lem persists, replace the

system board. See Chapter 12,

"Getting Help," for instruc
tions on obtaining technical
assistance.

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the Index

Messages and Codes 3-7

Table 3~1. System Messages (continued)

Message Cause

Time-of-day not
set

Incorrect Time or Date
settings or defective sys
tem battery

Timer chip

Defective system board Replace the system board.

counter 2
failed

Unexpected

interrupt in

protected mode

Unsupported CPU
detected in

Faulty or improperly
seated DIMM, or defec
tive system board

Microprocessor not sup

ported by system

SLOT 73

Corrective Action
Check the Time and Date set

tings. See Chapter 4, "Using
the System Setup Program,"
in the system User's Guide for
instructions. If the problem
persists, replace the battery as
instructed in Chapter 8,
"Installing System Board
Options."

See Chapter 12, "Getting
Help," for instructions on
obtaining technical assistance.

Remove and reseat the
DIM Ms. If the problem per
sists, replace the DIM Ms. See
"Adding Memory" in Chapter 8
for instructions on installing or
removing DIMMs. If the prob
lem still persists, replace the
system board. See Chapter 12,
"Getting Help," for instruc
tions on obtaining technical
assistance.

Install a correct version of the
microprocessor in the
specified microprocessor
connector. See Chapter 8,
"Installing System Board
Options," for instmctions.

Unsupported CPU

speed in CMOS

Microprocessor not sup

ported by BIOS

Write fault Faulty diskette or hard

disk drive

Write fault on

selected drive

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and

acronym list that precedes the Index

3-8 Dell PowerEdg&t350 ^sterns Installation and Troubleshooting Guide

Upgrade the BIOS. See
Chapter 4, "Using the System
Setup Program," in the sys
tem User's Guide for
instructions.

Replace the diskette or hard
disk drive.

System Beep Codes

When an error that cannot be reported on the monitor occurs during a boot routine,
the computer may emit a series of beeps that identify the problem. Thebe^ cocfeis a

pattern of sounds; for example, one beep followed by a second beep and then a burst

of three beeps {code 1-1-3) means that the computer was unable to read the data in

nonvolatile random-access memory (NVRAM). This information is valuable to the Dell

technical support representative if you need to call for technical assistance.
When a beep code is emitted, write it down on a copy of the Diagnostics Checklist

found in Chapter 12, "Getting Help," and then look it up in Table 3-2. If you are unable
to resolve the problem by looking up the meaning of the beep code, use the Dell

Diagnostics to identify a more serious cause (see Chapter 5, "Running the Dell Diag
nostics"). If you are still unable to resolve the problem, see Chapter 12, "Getting
Help," for instructions on obtaining technical assistance.

Table 3-2 . Sysfem Beep Codes

Code
1-1-3 NVRAM write/read failure Replace the system board. See

1-1-4 BIOS checksum failure This fatal error usually requires that you

1-2-1

1-2-2
1-2-3

1-3-1 Main-memory refresh

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the Index.

Couse

Programmable interval-

timer failure

DMA initialization failure
DMA page register write/

read failure

verification failure

Corrective Action

Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

replace the BIOS firmware. See
Chapter 12, "Getting Help," for instructions
on obtaining technical assistance.

Replace the system board. See
Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

Remove and reseat the DIM Ms. If the
problem persists, replace the DIMMs. See

"Adding Memory" in Chapter 8 for instruc
tions on installing or removing DIMMs. If
the problem still persists, replace the sys
tem board. See (Chapter 12, "Getting

Help," for instructions on obtaining techni
cal assistance.

Messages and Codes 3-9

Table 3-2. System Beep Codes (continued)

Code Cause

1^-2
1-3-3

No memory installed

Chip or data line failure in
the first 64 KB of main
memory

1-3-4

Odd/even logic failure in
the first 64 KB of main
memory

1-4-1 Address line failure in the

first 64 KB of main
memory

1-4-2 Parity failure in the first

64 KB of main memory

2-1-1
through

Bit failure in the first
64 KB of main memory

2-4-4
3-1-1

Slave DMA-register
failure

3-1-2

Master DMA-register
failure

3-1-3 Master interrupt-mask

register failure

Corrective Action

Remove and reseat the DIM Ms. If the
problem persists, replace the DIMMs. See

"Adding Memory" in Chapter 8 for instruc
tions on installing or removing DIMMs. If
the problem still persists, replace the sys
tem board. See Chapter 12, "Getting

Help," for instaictions on obtaining techni
cal assistance.

Replace the system board. See
Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

3-1-4 Slave interrupt-mask

register failure

3-2-4 Keyboard-controller test

failure

3-3-1 CMOS failure Run the System Set Test Group in the Dell

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and

acronym list that precedes the Index.

3-10 Dell PowerEdgetSSO ^sterns Installation and Troubleshooting Guide

Check the keyboard cable and connector
for proper connection. If the problem per
sists, run the Keyboard Test Group in the

Dell Diagnostics to determine whether the

keyboard or keyboard controller is faulty.
See Chapter 5, "Running the Dell Diagnos
tics." If the keyboard controller is faulty,

replace the system board. See Chapter 12,

"Getting Help," for instructions on obtain

ing technical assistance.

Diagnostics to isolate the problem. See

Chapter 5, "Running the Dell Diagnostics."

Table 3-2 . System Beep Codes (continued)

Code Cause
3-3-2 System configuration

check failure

Correclfve Action

Replace the system board. See
Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

3-3-3 Keyboard controller not

detected

Replace the system board. See
Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

3-3-4

Screen initialization
failure

Run the Video Test Group in the Dell Diag
nostics. See Chapter 5, "Running the Dell

Diagnostics."

3-4-1

Screen-retrace test
failure

3-4-2

Search for video ROM
failure

4-2-1 No timer tick Replace the system board. See

Chapter 12, "Getting Help," for instruc-

4-2-2

Shutdown failure

tions on obtaining technical assistance.

4-2-3 Gate A20 failure Replace the system board. See

Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

4-2-4 Unexpected interrupt in

protected mode

4-3-1 Faulty or improperly

seated DIMM

Ensure that all expansion cards are prop
erly seated, and then reboot the system.

Remove and reseat the DIM Ms. If the
problem persists, replace the DIMMs. See

"Adding Memory" in Chapter 8 for instruc
tions on installing or removing DIMMs.

4-3-3 Defective system board Replace the system board. See

Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

4-3-4

Time-of-day clock
stopped

Replace the battery (see Chapter 8,

"Installing System Board Options"). If the
problem persists, replace the system
board. See Chapter 12, "Getting Help," for
instructions on obtaining technical
assistance.

4-4-1 Super I/O controller

failure

Replace the system board. See
Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

4-4-2

Parallel-port test failure

{defective system board)

Replace the system board. See
Chapter 12, "Getting Help," for instruc
tions on obtaining technical assistance.

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the Index.

Messages and Codes 3-11

Table 3-2. System Beep Codes (continued)

Code Cause

4-4^ Math coprocessor

failure (defective
microprocessor)

4-4-4 Cache test failure (defec

tive microprocessor)

NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and

acronym list that precedes the Index.

Corrective Action

Replace the microprocessor. See

Chapter 8, "Installing System Board

Options," for instructions.
Replace the microprocessor. See

Chapter 8, "Installing System Board

Options," for instructions.

Warning Messages

A warning message alerts you to a possible problem and asks you to take corrective
action before the system continues a task. For example, before you format a diskette,
a message may warn you that you may lose all data on the diskette, as a way to pro
tect against inadvertently erasing or writing over the data. These warning messages

usually interrupt the procedure and require you to respond by typing у (yes) or n (no).

NOTE: Warning messages are generated by either the application program or the
operating system. See the documentation that accompanied the operating system
and application program for more information on warning messages.

Diagnostics Messages

When you run a test group or subtest in the Dell Diagnostics, an error message may

result. These particular error messages are not covered in this chapter. Record the
message on a copy of the Diagnostics Checklist found in Chapter 12, "Getting Help,"

and then follow the instructions in that chapter for obtaining technical assistance.

Front-Panel Indicators

The following indicators are on the system's front panel (see Figure 3-1 ):

• The hard-disk drive status indicator \s a steady green when the hard-disk drive is
functioning properly, but blinks amber when a hard-disk drive failure is detected.

• The fanAemperature status indicator \s a steady green when the fan status and

system temperature are within bounds, but blinks amber when a fan failure is
detected or temperature is out of bounds.

• The power supply output status indicator \s a steady green when the electrical

current output of the power supply is normal, but blinks amber if the power
supply output ceases.

3-12 Dei! PowerEdget350 ^sterns Installation and Troubleshooting Guide