Dell PowerEdge 4350 User Manual

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Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell Dimension, and OptiPlexare registered trademarks, Dell

OpenManage is a trademark, and DellVi^re is a registered service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows WTare registered trademarks of Microsoft Corporation; OS^is a registered trademark of International Business Machines Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or th eir products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own .

October 1998 P/N 4502E

A A

Sa^ly Instructions

Use the following safety guidelines to help protect your computer system from poten

tial damage and to ensure your own personal safety.

Observe the following warnings while servicing this system:

WARNING: The power supplies in this computer system produce high voltoges and energy hazards, which can cause bodily harm. Only trained service technicians are authorized to remove the computer covers and access any of the components inside the computer.

WARNING: This system may have more than one power supply cable. To

reduce the risk of electrical shock, a trained service technician must discon nect all power supply cables before servicing the system.

о01Е21ТЁ UPOZORNËNÍ: Tento system mdize mit vice napajecich kabelO. Ke

snizeni rizika urazu elektrickym proudem je nutn§, aby Skoleny servisni technik

pfed provdd§nim servisu syst^mu odpojil v§echny napdjeci kabely.

ADVARSEL: Dette system kan have mere end et stremforsyningskabel. For at reducere risikoen for elektrisk sted, ber en professionel servicetekniker frakoble alle stremforsyningskabler, for systemet serviceres.

A A

VAROITUS: Tasso jariestelmassa voi olla useampi kuin yksi virtafohto. Sah-

kdiskuvaaran pienentdmiseksi ammattitaitoisen huoltohenkildn on irrotettava kaikid virtaiohdot ennen larjeslelman huoltamista.

ПРЕДУПРЕЖДЕНИЕ: Данная система может иметь несколько кабелей электропитания. Во избежание электрического удара квалифицированный техник должен отключить все кабели электропитания прежде, чем

приступить к обслуживанию системы. OSTRZEZENIE: System ten mo2e mied wi^ej ni2 jeden kabel zasilania. Aby

zmniejszyc ryzyko porazenia prqdem, przed napraw^ lub konserwacjq systemu wszystkie kable zasilania powinny byd odt^czone przez przeszkolonego technika obstugi.

ADVARSEL! Det er mulig at dette systemet har mer enn 6n stremledning.

Unngd fare for slot: En erfdren servicetekniker md koble fra alle stramled-

ninger fer det utferes service pd systemet.

YARNING: Detta system kan ha fiera nätkablar. En behörig servfceteknlker

mäste koppla loss alla nätkablar innan service utfors för att minska risken

för elektriska stdtar.

When Using Your Computer System

As you use your computer system, observe the following safety guidelines:

• Be sure your computer, monitor, and attached peripherals are electrically rated to operate with the AC power available in your location.

• To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing a component from the system board or discon necting a peripheral device from the computer.

• To help prevent electric shock, plug the computer and peripheral power cables into properly grounded electrical outlets. These cables are equipped with threeprong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs.

• To help protect your computer system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or un interruptible power supply (UPS).

• Be sure nothing rests on your computer system's cables and that the cables are not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer gets wet, consult Chapter 7, "Checking Inside the Computer."

• Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not block cooling vents.

Ergonomic Computing Habits

WARNING: Improper or prolonged keyboard use may result In infury.

For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer system:

• Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.

• Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from your eyes).

• Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor.

Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.

Use a chair that provides good lower back support. Keep your forearms horizontal with your wrists in a neutral, comfortable position

while using the keyboard or mouse. Always leave space to rest your hands while using the keyboard or mouse.

Let your upper arms hang naturally at your sides. Sit erect, with your feet resting on the floor and your thighs level. When sitting, make sure the weight of your legs is on your feet and not on the

front of your chair seat. Adjust your chair's height or use a footrest, if necessary, to maintain proper posture.

Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop typing, try to do things that

use both hands.

When Working Inside Your 0>mputer

Before you remove the computer covers, perform the following steps in the sequence indicated.

WARNING: Before working inside the computer, unplug the system to help

prevent electric shock or system board damage. Certain system board com ponents continue to receive power any time the computer is connected to

an electricai outlet. CAUTION: Do not attempt to service the computer system yourself, «ccept

as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely.

CAUTION: To help avoid possible damage to the system board, wait 5 sec onds after turning off the system before removing a component from the system board or disconnecting a peripheral device from the computer.

1. Touch an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.

2. Turn off your computer and any peripherals.

3. Disconnect your computer and peripherals from their power sources. Also, dis connect any telephone or telecommunication lines from the computer.

Doing so reduces the potential for personal injury or shock.

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In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are dis connecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bend ing any connector pins. Also, before you connect a cable, make sure both connectors are correctly oriented and aligned.

• Handle components and cards with care. Don't touch the components or con tacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.

There is a danger of a new battery exploding if it is incorrectly installed.

Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufac

turer's instructions.

ProlecHng Against £/ecfrostoffc Discharge

Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer's electronic components, such as the microprocessor. You can do so

by touching an unpainted metal surface on the computer chassis.

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As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge

(ESD):

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container or packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

The following caution may appear throughout this document to remind you of these

precautions:

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety

instructions at the front of this guide.

Preface

About This Guide

This guide is intended for trained service personnel who need to upgrade or trouble shoot their Dell PowerEdge 4350 computer system. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hard ware and software problems yourself. The chapters and appendixes are summarized as follows:

• Chapter 1, "Introduction," provides a brief overview of the system's service features.

• Everyone should read Chapter 2, "Checking the Basics," for some initial checks and procedures that you can use to solve basic computer problems. It also directs you to the appropriate chapter in this guide for more detailed trouble shooting information and procedures to solve more complex problems.

• Whenever you receive an error message or code, you should read Chapter 3,

"Messages and Codes." This chapter discusses system messages, system beep codes, warning messages, diagnostics messages, alert log messages, and small computer system interface (SCSI) hard-disk drive indicator codes.

• If you suspect that the problems are software-related, or you are still having prob lems after testing the computer's hardware, read Chapter 4, "Finding Software

Solutions."

• For hardware-related problems, read Chapter 5, "Running the Dell Diagnostics."

Chapter 6, "Checking the Equipment," and Chapter 7, "Checking Inside the Com puter," provide troubleshooting procedures for equipment connected to the input/output (I/O) panel of the computer and components inside the computer, respectively.

• Chapter 8, "Installing System Board Options," Chapter 9, "Installingthe Diskette

and CD-ROM Drives," and Chapter 10, "Installing Hard-Disk Drives," are intended for anyone who wants to install or remove components inside the com puter, such as dual in-line memory modules (DIMMs), expansion cards, or SCSI devices.

• Chapter 11, "Rack Installation," describes howto install the Dell PowerEdge 4350

system in a rack.

• Chapter 12, "Getting Help," describes the help tools Dell provides to assist you

should you have a problem with the computer. It also explains how and when to

call Dell for technical assistance. Chapter 12 also includes a Diagnostics Checklist that you can copy and fill out as you perform the troubleshooting procedures. If you need to call Dell for technical assistance, use the completed checklist to tell the Dell technical support representative what procedures you performed to bet ter help the representative give you assistance. If you must return a piece of hardware to Dell, include a filled-out checklist

Appendix A, "Diagnostic Video Tests," discusses the tests for the Video Test Group in the Dell Diagnostics to help you test the monitor.

Appendix B, "Jumpers, Switches, and Connectors," is intended for anyone who is troubleshooting the system or is adding internal options and needs to change

jumper or switch settings. A table of the abbreviations and acronyms used throughout this guide and in

other Dell documentation for the system precedes the Index.

Nofational Conventions

The following subsections describe notational conventions used in this document.

Notes, Cautions, and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in

bold type or in italic type. These blocks are notes, cautions, and warnings, and they

are used as follows:

NOTE: A NOTE indicates Important information that heips you make better use of your computer system.

CAUTION: A CAUTION indicates either potential damage to hardware or

loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem.

Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the warning is mandated by regula

tory authority.

Typographical Convenfions

The following list defines (where appropriate) specific elements of text and illustrates the typographical conventions used throughout this document as visual cues for those elements:

• Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold.

Example: Click OK.

• Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in angle brackets.

Example: <Enter>

• Key combinations are series of keys to be pressed simultaneously (unless other wise indicated) to perform a single function.

Example: <Ctrl><AltxEnter>

• Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced.

Example: "Usethefoimat command to ...."

In contrast, commands presented in the Courier New font are part of an instruc

tion and intended to be typed.

Example: "Type format a: to format the diskette in drive A."

Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:teindows

S/nfax//nes consist of a command and aii its possibie parameters. Commands are presented in lowercase bold; variable parameters (those for which you substi tute a value) are presented in lowercase italics; constant parameters are

presented in lowercase bold. The brackets indicate items that are optional.

Example: del [drive:] [path] filename [/pi

Command lines consist of a command and may include one or more of the com

mand's possible parameters. Command lines are presented in the Courier New font.

Example: del c:\myfile.doc

Screen fexf is a message or text that you are instructed to type as part of a com

mand (referred to as a command iindj. Screen text is presented in the Courier

New font.

Example: The following message appears on your screen:

No boot device available

Example: "Typemd c:\dos and press <Enter>."

Variables are placeholders for which you substitute a value. They are presented in

italics.

Example: DIMM x (where x represents the DIMM socket designation)

XII

Chapter I

Chapter 2

Chapter 3

Chapter 4

Introduction...................... •. ....

........................................ • I-l

Checking the Basics.............................................................2-1

Backing Up Files.....................................................................................................2-1

Basic Checks..........................................................................................................2-1

Checking Connections and Switches......................................................................2-3

Look and Listen.......................................................................................................2-6

The System Setup Program....................................................................................2-7

The Resource Configuration Utility..........................................................................2-8

Messages and Codes

System Messages..................................................................................................3-1

System Beep Codes................................................................................................3-9

Warning Messages................................................................................................3-12

Diagnostics Messages..........................................................................................3-12

Front-Panel Indicators...........................................................................................3-12

SCSI Hard-Disk Drive Indicator Codes

Power Supply Indicators....................................................................................... 3-15

...........................................................

.................................................................

3-1

3-14

Finding Software Solutions.................................................4-1

Installing and Configuring Software........................................................................4-1

Using Software........................................................................................................4-2

Error Messages

Input Errors......................................................................................................4-2

Program Conflicts............................................................................................4-2

Avoiding Interrupt Assignment Conflicts

...............................................................................................

..........................................................

4-2

4-3

XIII

Chapter S

Running the Dell Diagnostics

Features of the Dell Diagnostics.............................................................................5-1

When to Use the Dell Diagnostics..........................................................................5-1

Starting the Dell Diagnostics...................................................................................5-2

How to Use the Dell Diagnostics.............................................................................5-3

Confirming the System Configuration Information

How to Use the Main Menu.....................................................................................5-5

Main Menu Options.................................................................................................5-5

Run.................................................................................................................. 5-5

Select.................................................................................................................5^

Subtest.............................................................................................................5-6

Run Under Subtest...................................................................................5-6

Select Under Subtest................................................................................5-6

Options Under Subtest Test Limits Under Subtest About Under Subtest

Key-Help Under Subtest...........................................................................5-7

Ouit Menu Under Subtest.........................................................................5-7

Options.............................................................................................................5-7

Number of Times to Repeat Test(s)

Maximum Errors Allowed..........................................................................5-8

Pause for User Response.........................................................................5-8

Output Device for Status Messages

Output Device for Error Messages

Test Limits.......................................................................................................5-10

About...............................................................................................................5-10

Key-Help.........................................................................................................5-10

Quit..................................................................................................................5-10

Tests in the Dell Diagnostics..................................................................................5-11

Error Messages......................................................................................................5-13

RAM Test Group....................................................................................................5-13

Subtests..........................................................................................................5-13

Why Run a RAM Test?....................................................................................5-13

System Set Test Group..........................................................................................5-14

Subtests..........................................................................................................5-14

Why Run a System Set Test?.........................................................................5-15

Video Test Group....................................................................................................5-16

Subtests..........................................................................................................5-16

Why Run a Video Test?

Keyboard Test Group.............................................................................................5-17

Subtests..........................................................................................................5-17

Why Run a Keyboard Test?............................................................................5-18

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5-1

5-4

5-7 5-7 5-7

5-8

5-9 5-9

5-17

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