Dell OptiPlex 7770 User Manual

OptiPlex 7770/7470/5270
Re-imaging guide for
Windows

Computer Model: OptiPlex 7760/7460/5260

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to

avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury or death

Copyright © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are

trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.

2019 - 08

Rev. A00

Contents

Installation overview ................................................................................................................ 5

Introduction .............................................................................................................................. 6

Order of reinstallation .............................................................................................................. 7

Updating or Resetting the BIOS ............................................................................................... 9

Flashing the BIOS ............................................................................................................... 9

Clearing CMOS settings ..................................................................................................... 9

Trusted Platform Module (TPM) security .......................................................................... 9

Reinstalling the operating system .......................................................................................... 11

Reinstalling drivers and Applications ..................................................................................... 12

Displaying drivers and applications on your computer ................................................... 12

Reinstallation sequence for drivers and applications ........................................................... 13

1. Intel Chipset Device Software Driver ............................................................................. 13

Downloading and installing these chipset drivers ......................................................... 13

2. Intel Rapid Storage Technology Driver and Management Console .............................. 14

Downloading and installing the IRST driver ................................................................... 14

Downloading and installing the IRST APPX .................................................................... 15

3. Audio Driver .................................................................................................................... 15

Downloading and installing the Dell audio driver ......................................................... 15

4. PCI-E memory card reader Driver ................................................................................... 16

Downloading and installing the PCI-E memory card reader driver ............................... 16

5. Intel Management Engine driver.................................................................................... 16

Downloading and installing the Intel Management Engine Components Installer...... 16

Downloading and installing the Intel Manageability and Security Status Application 17

6. IR Camera Driver ............................................................................................................. 17

Downloading and installing IR Camera driver ............................................................... 17

7. Ethernet Network Controller Driver .............................................................................. 18

Downloading and installing the LAN driver ................................................................... 18

8. Wireless Local Network (WLAN) drivers and applications ............................................ 18

Downloading and installing the Wi-Fi/BT driver ........................................................... 18

9. Graphics........................................................................................................................... 19

Downloading and installing the Dell graphics driver ..................................................... 19

10. Dell On Screen Display Application ............................................................................ 19

Downloading and installing the Dell OSD application ................................................... 19

Getting help and contacting Dell ............................................................................................ 20

Self-help resources .......................................................................................................... 20

Contacting Dell ................................................................................................................ 21

Installation overview

NOTE: Dell recommends that you download and install the device drivers

from the Dell Drivers & Downloads website. Installing device drivers from a
non-Dell website can cause system performance issues, corrupt operating
system files, blue screen errors, unexpected shutdown, or infect your
computer with malicious software.

Device drivers must be updated when you reinstall the operating system using either
CD, DVD, USB key, or when you are facing networking, graphics, sound or other
hardware-related problems. Dell recommends that you install or update device
drivers if you have performed a factory reset of your Dell computer using the Dell
Backup and Recovery application or other factory-reset methods. This ensures that
you have the latest device drivers installed on your computer and that the devices
function optimally.
Installing or updating device drivers may lead to the following improvements:

• Increase system performance

• Patch security risks

• Expand compatibility

• Fix device issues and support new features

However, if your computer is operating normally and there are no driver issues listed
in Windows Device Manager and Windows is not suggesting urgent or recommended
driver updates, driver updates are unnecessary. Updating drivers unnecessarily may
create new problems. Review the importance of each driver update on the Dell
driver downloads page before assessing the need to continue with an update.

Introduction

Re-imaging is the process of removing all software on the computer and reinstalling
the removed software. Re-imaging is required when software in the computer is
corrupted or damaged and can also be used as a means of removing harmful and
malicious software in your computer. This re-imaging guide provides the steps
required for re-imaging your computer.

CAUTION: This re-imaging guide is designed for system administrators. Do not

attempt to re-image the system if you are not an administrator or are unsure of
the procedures. Failure to follow instructions may result in permanent data loss.

NOTE: Information provided in this guide is applicable to computers with

Windows only.

This guide assists you in installing Dell-recommended software stack and settings,
drivers, and applications, which are tested and validated on the Latitude Notebook.
The installation of the listed drivers and applications as described in the guide
enhances the optimal performance of your computer.
Dell also provides drivers and applications that are not included with the Windows
operating system.

It is always recommended to re-image on a newly-installed operating system and not
from any previous image-build. Ensure BIOS settings, including SATA configurations
and modes, are appropriately set and the latest drivers and applications are used
when re-imaging the computer.

Order of reinstallation

NOTE: Some drivers and application installation steps may not be

applicable, depending on the configuration of the computer you have
ordered.

To achieve optimal performance, install the drivers and applications in the following
sequence:

1. BIOS: Allows the operating system to be loaded into the memory and enables

the initial startup process on your computer.

2. Windows operating system: The operating system controls the system's

hardware to be a base on which other software can operate on.

3. Intel Chipset Device Software Driver: Allows Windows to communicate and

adjust settings on components on the system board.

4. Intel Rapid Storage Technology Driver and APPX: Enables and enhances data

storage virtualization for the storage drives installed in the computer.

5. Audio Driver: Enables and enhances the audio controller.

6. PCI-E memory card reader Driver: Enables and enhances the PCI-E memory card

reader.

7. Intel Management Engine Components Installer and Intel Manageability and

Security Status Application: Intel Management Engine driver enable advance
manageability features.

8. Graphics:

– Enhances and optimizes video performance
– Enables and provides additional functionality not included in the native VGA

driver, including:

* User-customizable power management features
* Portability and behavioral profiles
* Multiple-monitor support

9. Security, which includes:

– Realtek IR camera: Enables and enhances the infrared camera

10. Dell applications, which includes:

– Dell on Screen Display Application

11. Networking and Communication, which includes:

– Ethernet Network Controller Driver: Enables and enhances the Ethernet
functions

– Wireless Local Area Network Adapters (WLAN): Enables and enhances the
wireless adapter

– Bluetooth: Enables and enhances the Bluetooth adapter

12. Dell Client Command Suite

NOTE: Dell Client Command Suite is the new name of our industry leading

Client Systems Management tools. These tools make Dell commercial client
systems the world's most manageable client devices. Click on a link for more

details

Updating or Resetting the BIOS

Flashing the BIOS

It is recommended to flash BIOS when an update is available or when you replace
the system board. To flash the BIOS:

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads → Find it myself.

5. Select the operating system installed on your computer.

6. Scroll down the page and expand BIOS.

7. Click Download to download the latest version of the BIOS for your computer.

8. After the download is complete, navigate to the folder where you saved the

BIOS update file.

9. Double-click the BIOS update file icon and follow the instructions on the screen.

Clearing CMOS settings

If, flashing your computer with the latest BIOS update results in your computer being
unable to boot, a BIOS reset is necessary. Clearing the CMOS settings will reset the
BIOS to factory settings. For more information about clearing the CMOS settings, see
your computer's Service Manual.

Trusted Platform Module (TPM) security

TPM must be enabled in the BIOS setup program for it to be deployed on the
computer. Follow these steps to enable and configure the TPM:

1. Turn on or restart your computer.

2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup

program.

The BIOS setup program is displayed.

3. On the left pane, select Security → TPM Security → Clear TPM.

4. Select or clear any of the following options to enable or disable it, respectively:

– Enabled (Default): The BIOS enables the TPM during POST and it can be
accessed by the operating system.

– Disabled: The BIOS will not enable the TPM during POST and it cannot be
accessed by the operating system.

– TPM on: The TPM is enabled and activated.
– Clear: The BIOS clears the information stored in the TPM.

5. Save the settings and exit.

Reinstalling the operating system

The 64-bit Windows 10 operating system is validated for use on this computer. You
can reset or reinstall the operating system under different scenarios. For more
information about reinstalling the operating system, see the knowledge base article

SLN297920 at www.dell.com/support.

Before attempting a reinstall of your operating system, Dell recommends that you
backup all data as described in the knowledge base article located here.

Reinstalling drivers and Applications

Drivers and applications are software that enables Windows (or another operating
system) to communicate with the hardware devices and software in your computer.
Devices such as video and sound cards require drivers to function correctly within
Windows and require applications to enable users to adjust hardware settings.

The Windows reinstallation includes drivers for most devices, but device-specific
drivers may have to be downloaded and installed separately. Dell recommends that
you download the device drivers for your Dell computer from Drivers & Downloads.
Applications must be downloaded and installed separately. Dell recommends that
you download the required applications for your Dell computer from the Dell

Download Center.

Displaying drivers and applications on your computer

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads → Find it myself.

5. Select the Windows operating system installed on your computer to get a list of

the drivers and applications available on your computer.

Reinstallation sequence for drivers and
applications

Driver installation is critical if you have reinstalled the Windows operating system on
your Dell computer. Install the drivers in the correct sequence for your computer to
function correctly. In some scenarios, you may have to reinstall or update the device
driver if you are encountering any issues with a specific device.
For more information, see the Dell knowledge-based article SLN148687 at

www.dell.com/support.com.

NOTE: Windows 10 operating system includes the touchpad drivers— no other

touchpad driver installation is required.

NOTE: Windows 10 operating system includes the webcam drivers—no

additional webcam driver installation is required. For video capture or
streaming, users can install webcam software available from third-party
providers.

Dell recommends installing drivers or applications in the following sequence.

1. Intel Chipset Device Software Driver

The Windows operating system may not include the updated Intel chipset driver set

for Dell computers. These Intel chipset drivers are available on Dell’s support site

www.dell.com/support.

Downloading and installing these chipset drivers

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads

5. Scroll down the page and select Chipset in Category

6. Click Download to download software package for your computer.

7. After the download is complete, navigate to the folder where you saved the

chipset driver files.

8. Double-click the file icon and follow the instructions on the screen.

2. Intel Rapid Storage Technology Driver and

Management Console

The IRST software package enables and enhances high-performance Serial ATA
(SATA) and SATA RAID capabilities for supported operating systems. The IRST
software package provides an added protection against data loss in the event of a
hard drive failure.

NOTE: The following conditions must be met before you can install IRST on

your computer.

• Your computer has a RAID I/O controller hub (ICH). If your computer does not

have a RAID ICH, you cannot install IRST unless a third-party RAID controller
card is installed.

• Your RAID controller is enabled by default.

CAUTION: If a SATA hard drive is already installed, enabling the RAID
controller might cause your computer to display a blue screen and an error
code followed by a system reboot. To enable RAID, reinstall the operating
system.

Downloading and installing the IRST driver

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads.

5. Scroll down the page and select Serial ATA in Category.

6. Click Download to download the software package for your computer.

7. After the download is complete, navigate to the folder where you saved the file.

8. Double-click the file icon and follow the instructions on the screen.

Downloading and installing the IRST APPX

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads.

5. Scroll down the page and select Serial ATA in Category.

6. Click Download to download the IRST APPX for your computer.

7. After the download is complete, navigate to the folder where you saved the file.

3. Audio Driver

The Windows operating system does not include the audio driver recommended by
Dell. Install the HD audio driver that is available for download on the Dell support
site.

Downloading and installing the Dell audio driver

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads.

5. Scroll down the page and select Audio in Category.

6. Click Download to download the software package for your computer.

7. After the download is complete, navigate to the folder where you saved the file.

8. Double-click the audio driver file icon and follow the instructions on the screen.

4. PCI-E memory card reader Driver

The Windows operating system does not include the media-card reader driver.
Install the Realtek driver, that is available for download on the Dell support site.

Downloading and installing the PCI-E memory card reader driver

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads

5. Scroll down the page and select Chipset in Category.

6. Click Download to download the software package for your computer.

7. After the download is complete, navigate to the folder where you saved the file.

8. Double-click the card reader driver file icon and follow the instructions on the

screen.

5. Intel Management Engine driver

Intel Management Engine driver enable advance manageability features. To obtain
manageability functionality, install the relevant Intel ME drivers from the Dell
support site.

Downloading and installing the Intel Management Engine Components
Installer

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads

5. Scroll down the page and select Chipset in Category.

6. Click Download to download software package for your computer.

7. After the download is complete, navigate to the folder where you saved the file.

8. Double-click the file icon and follow the instructions on the screen.

Downloading and installing the Intel Manageability and Security Status
Application

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads

5. Scroll down the page and select Chipset in Category.

6. Click Download to download the software package for your computer.

7. After the download is complete, navigate to the folder where you file.
Double-click the file icon and follow the instructions on the screen

6. IR Camera Driver

IR Camera driver enable all advanced Camera features in your computer. The
software package is available on the Dell support site.

Downloading and installing IR Camera driver

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads.

5. Scroll down the page and select Input in Category.

6. Click Download to download the software package for your computer.

7. After the download is complete, navigate to the folder where you saved IR

Camera driver

8. Double-click the file icon and follow the instructions on the screen.

7. Ethernet Network Controller Driver

Ethernet Network Controller driver enable Ethernet features in your computer. The
software package is available on the Dell support site.

Downloading and installing the LAN driver

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads

5. Scroll down the page and select Network in Category.

6. Click Download to download the software package for your computer.

7. After the download is complete, navigate to the folder where you saved file.

8. Double-click the file icon and follow the instructions on the screen.

8. Wireless Local Network (WLAN) drivers and

applications

Windows operating systems do not provide native device driver support for WLAN
controllers on Dell computers. To obtain wireless network functionality, install the
relevant WLAN drivers from the Dell support site. WLAN applications, which provide
additional features including enterprise authentication enhancements can also be
installed from the Dell support site.

Downloading and installing the Wi-Fi/BT driver

1. Turn on the computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads.

5. Scroll down the page and select Network in Category.

6. Click Download to download the Wi-Fi/BT driver for your computer.

7. After the download is complete, navigate to the folder where you saved file.

8. Double-click the file icon and follow the instructions on the screen.

9. Graphics

The Windows operating system includes the VGA graphics driver only. For optimal
graphics performance, install the Dell graphics driver applicable to your computer
that is available for download on the Dell support site.

Downloading and installing the Dell graphics driver

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads

5. Scroll down the page and select Video in Category.

6. Click Download to download the software package for your computer.

7. After the download is complete, navigate to the folder where you saved the file.

8. Double-click the file icon and follow the instructions on the screen.

10. Dell on Screen Display Application

This package provides the application for the Dell OSD. The software package is
available on the Dell support site.

Downloading and installing the Dell OSD application

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or

manually browse for your computer model.

4. Click Drivers & downloads

5. Scroll down the page and select Application in Category.

6. Click Download to download the application for your computer.

7. After the download is complete, navigate to the folder where you file.

8. Double-click the file icon and follow the instructions on the screen.

.NET Framework

The .NET Framework is a software framework, which is bundled with Windows
operating systems. The .NET Framework is intended to be used by most applications
created for the Windows platform.

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help
resources:

Table 1. Self-help resources

Information about Dell products and
services

www.dell.com

Dell Help & Support app

Tips

Contact Support In Windows search, type Help and

Support, and press Enter.

Online help for operating system www.dell.com/support/windows

www.dell.com/support/linux

Troubleshooting information, user manuals, setup instructions, product
specifications, technical help blogs, drivers, software updates, and so
on. www.dell.com/support

Dell knowledge base articles for a variety of computer concerns

1. Go to www.dell.com/support. .

2. Type the subject or keyword in the Search

box.

3. Click Search to retrieve the related articles.

Learn and know the following information See Me and My Dell at www.dell.com/
about your product: support/manuals.

• Product specifications

• Operating system

To locate the Me and My Dell relevant to

• Setting up and using your product

• Data backup

• Troubleshooting and diagnostics

• Factory and system restore

• BIOS information

your product identifies your product
through one of the following:

• Select Detect Product.

• Locate your product through the

drop-down menu under View
Products.

• Enter the Service Tag number or

Product ID in the search bar.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see

www.dell.com/contactdell.

NOTE: Availability varies by country and product, and some services may not

be available in your country.

NOTE: If you do not have an active internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.