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Latitude 5590
Owners Manual
Regulatory Model: P60F
Regulatory Type: P60F002
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2016 Dell Inc. or its subsidiaries. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and
the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of
their respective companies.
2018 - 01
Rev. A00
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Contents
1 Working on your computer............................................................................................................................. 7
Safety precautions............................................................................................................................................................. 7
Standby power..............................................................................................................................................................7
Bonding .........................................................................................................................................................................7
Electrostatic discharge — ESD protection............................................................................................................... 7
ESD eld service kit ....................................................................................................................................................8
Transporting sensitive components........................................................................................................................... 9
Before working inside your computer..............................................................................................................................9
After working inside your computer.................................................................................................................................9
2 Removing and installing components............................................................................................................ 11
Removing and installing components..............................................................................................................................11
Recommended tools................................................................................................................................................... 11
Screw size list.............................................................................................................................................................. 11
Subscriber Identity Module(SIM) board.................................................................................................................. 12
Base cover...................................................................................................................................................................13
Battery......................................................................................................................................................................... 14
Solid State Drive — optional ....................................................................................................................................15
Hard drive.................................................................................................................................................................... 17
WLAN card..................................................................................................................................................................19
WWAN card................................................................................................................................................................20
Coin cell battery......................................................................................................................................................... 22
Memory modules........................................................................................................................................................23
Keyboard..................................................................................................................................................................... 24
Heat sink .....................................................................................................................................................................27
System fan..................................................................................................................................................................28
Power connector port............................................................................................................................................... 29
Chassis frame.............................................................................................................................................................30
System board..............................................................................................................................................................32
Touchpad buttons board...........................................................................................................................................35
SmartCard module..................................................................................................................................................... 37
LED board................................................................................................................................................................... 39
Speaker........................................................................................................................................................................ 41
Hinge cap.................................................................................................................................................................... 42
Display assembly........................................................................................................................................................ 43
Display bezel................................................................................................................................................................47
Display hinges.............................................................................................................................................................48
Display panel...............................................................................................................................................................50
Display (eDP) cable....................................................................................................................................................52
Camera........................................................................................................................................................................53
Display back cover assembly....................................................................................................................................54
Palm rest.....................................................................................................................................................................55
Contents
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3 Technology and components........................................................................................................................57
Power adapter.................................................................................................................................................................. 57
Processors........................................................................................................................................................................ 57
Kaby Lake — 7th Generation Intel Core processors............................................................................................. 57
Kaby Lake — 8th Generation Intel Core processors.............................................................................................58
Identifying processors in Windows 10..................................................................................................................... 59
Verifying the processor usage in Task Manager.................................................................................................... 59
Verifying the processor usage in Resource Monitor..............................................................................................60
Chipsets............................................................................................................................................................................ 60
Identifying the chipset in Device Manager on Windows 10...................................................................................61
Memory features.............................................................................................................................................................. 61
Verifying system memory in Windows 10................................................................................................................ 61
Verifying system memory in system setup BIOS....................................................................................................61
Testing memory using ePSA......................................................................................................................................61
DDR4........................................................................................................................................................................... 62
Graphic options................................................................................................................................................................ 63
Display options..................................................................................................................................................................63
Identifying the display adapter................................................................................................................................. 63
Changing the screen resolution................................................................................................................................63
Rotating the display...................................................................................................................................................64
Adjusting brightness in Windows 10........................................................................................................................ 64
Cleaning the display...................................................................................................................................................64
Using touch screen in Windows 10..........................................................................................................................65
Connecting to external display devices...................................................................................................................65
Hard drive options............................................................................................................................................................65
Identifying the hard drive in Windows 10................................................................................................................65
Identifying the hard drive in the BIOS.....................................................................................................................65
USB features....................................................................................................................................................................66
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...........................................................................................................66
Speed.......................................................................................................................................................................... 66
Applications.................................................................................................................................................................67
Compatibility...............................................................................................................................................................68
HDMI 1.4- HDMI 2.0........................................................................................................................................................ 68
HDMI 1.4- HDMI 2.0 Features.................................................................................................................................. 68
Advantages of HDMI.................................................................................................................................................68
Realtek ALC3246 Waves MaxxAudio Pro controller....................................................................................................69
Downloading the audio driver...................................................................................................................................69
Identifying the audio controller in Windows 10.......................................................................................................69
Changing the audio settings.....................................................................................................................................69
Realtek HD audio drivers...........................................................................................................................................69
WLAN cards......................................................................................................................................................................70
Secure Boot screen options......................................................................................................................................70
Camera features...............................................................................................................................................................70
Identifying the camera in Device Manager on Windows 10...................................................................................71
Starting the camera application................................................................................................................................71
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4 System specications.................................................................................................................................. 73
Technical specications...................................................................................................................................................73
System specications................................................................................................................................................73
Processor specications............................................................................................................................................73
Memory specications.............................................................................................................................................. 73
Storage specications................................................................................................................................................74
Audio specications................................................................................................................................................... 74
Video specications................................................................................................................................................... 74
Camera specications............................................................................................................................................... 75
Communication specications..................................................................................................................................75
Port and connector specications...........................................................................................................................75
Contactless smart card specications.....................................................................................................................76
Display specications.................................................................................................................................................76
Keyboard specications.............................................................................................................................................77
Touchpad specications............................................................................................................................................ 77
Battery specications................................................................................................................................................ 77
AC Adapter specications.........................................................................................................................................78
Physical specications...............................................................................................................................................78
Environmental specications.................................................................................................................................... 79
5 System setup options..................................................................................................................................80
Boot Sequence.................................................................................................................................................................80
Navigation keys.................................................................................................................................................................81
System Setup overview................................................................................................................................................... 81
Accessing System Setup................................................................................................................................................. 81
General screen options.....................................................................................................................................................81
System Conguration screen options............................................................................................................................82
Video screen options.......................................................................................................................................................85
Security screen options...................................................................................................................................................85
Secure Boot screen options............................................................................................................................................87
Intel Software Guard Extensions....................................................................................................................................87
Performance screen options.......................................................................................................................................... 88
Power Management screen options..............................................................................................................................88
POST Behavior screen options...................................................................................................................................... 90
Virtualization support screen options.............................................................................................................................91
Wireless screen options................................................................................................................................................... 91
Maintenance screen options...........................................................................................................................................92
System Log screen options.............................................................................................................................................92
Updating the BIOS in Windows .....................................................................................................................................92
System and setup password...........................................................................................................................................93
Assigning a system password and setup password...............................................................................................93
Deleting or changing an existing system and or setup password........................................................................ 93
6 Software......................................................................................................................................................95
Supported operating systems........................................................................................................................................ 95
Downloading drivers........................................................................................................................................................ 95
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Downloading the chipset driver..................................................................................................................................... 95
Intel chipset drivers..........................................................................................................................................................96
Intel HD Graphics drivers................................................................................................................................................ 96
7 Troubleshooting............................................................................................................................................97
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................ 97
Running the ePSA diagnostics................................................................................................................................. 97
Real Time Clock reset......................................................................................................................................................97
8 Contacting Dell............................................................................................................................................99
6 Contents
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Working on your computer
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/x procedures involving disassembly or reassembly:
• Turn o the system and all attached peripherals.
• Disconnect the system and all attached peripherals from AC power.
• Disconnect all network cables, telephone, and telecommunications lines from the system.
• Use an ESD eld service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.
• After removing any system component, carefully place the removed component on an anti-static mat.
• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially
powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep
mode and has other advanced power management features.
1
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board, notebooks
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a
eld service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a
painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry
such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge — ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous
Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
• Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and
complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
• Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
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tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static
mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
• Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static
mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being
worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive
items are safe in your hand, on the ESD mat, in the system, or inside a bag.
• Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal
on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on
the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as
bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the
internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester
in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
• ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best
practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best
method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.
To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A
green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
• Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
• Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack
within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area
that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being
repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam
and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any
hardware components
• ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should
never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,
in the system, or inside an anti-static bag.
• Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
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ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.
3 Lift with your legs, not your back.
4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6 Follow the same techniques in reverse to set the load down.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
CAUTION
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
: To guard against electrical shock unplug your computer from the electrical outlet before performing Step # 8.
After working inside your computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your
computer.
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CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Replace the battery.
2 Replace the base cover.
3 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
4 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
5 Connect your computer and all attached devices to their electrical outlets.
6 Turn on your computer.
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Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Plastic scribe
NOTE
: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
2
Screw size list
Table 1.
Component M2.0x3.0 M2.5x3.5 M2.5x5.0 M2.0x2.5
Base cover 8
Battery 1
Soild State Drive 1
SSD frame 1
WLAN card 1
Keyboard 6
Heat sink 4
System board 3 3
Power connector 1
Chassis frame 5 2
Smart card reader 2
Touchpad panel 2
M2x3.0
(OD4.5)
M2x5
LED board 1
Hinge cap 2
Display assembly 6
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Component M2.0x3.0 M2.5x3.5 M2.5x5.0 M2.0x2.5
Hinge 6
Display panel 4
Hard drive 4
WWAN 1
M2x3.0
(OD4.5)
Subscriber Identity Module(SIM) board
Installing the Subscriber Identication Module card
1 Insert a paperclip or a Subscriber Identication Module (SIM) card removal tool into the pinhole [1].
2 Pull the SIM card tray to remove it [2].
3 Place the SIM on the SIM card tray.
4 Push the SIM card tray into the slot until it clicks into place.
M2x5
Removing the Subscriber Identication Module card
CAUTION
the card. Ensure your computer is turned o or the network connections are disabled.
1 Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray.
2 Pull the SIM card tray to remove it.
3 Remove the SIM card from the SIM card tray.
4 Push the SIM card tray into the slot until it clicks into place.
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: Removing the Subscriber Identication Module (SIM) card when the computer is on may cause data loss or damage
Removing and installing components
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Base cover
Removing the base cover
1 Follow the procedure in Before working inside your computer.
2 To remove the base cover:
a Loosen the M2x5 (8) captive screws that secure the base cover to the laptop [1].
b Pry the base cover from the edge [2].
NOTE: Ensure to use a plastic scribe to pry the base cover from the edge.
3 Lift the base cover away from the laptop.
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Installing the base cover
1 Align the base cover with the screw holders on the laptop .
2 Press the edges of the cover until it clicks into place.
3 Tighten the M2x5 screws to secure the base cover to the laptop.
4 Follow the procedure in After working inside your computer.
Battery
Removing the battery
: A 4-cell 68Whr battery has only 1 screw.
NOTE
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the battery:
a Disconnect the battery cable from the connector on the system board [1].
b Loosen the M2x5 screw (1) that secure the battery to the laptop [2].
c Lift the battery away from the laptop chassis [3].
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Installing the battery
: 68Whr battery can use either a M.2 or 7mm SATA drive.
NOTE
1 Insert the battery into the slot on the laptop.
NOTE
: Wrap the battery cable below the battery routing channel to enable proper connection to the connector.
2 Connect the battery cable to the connector on the system board.
3 Tighten the M2x5 screw to secure the battery to the laptop.
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
Solid State Drive — optional
Removing the M.2 Solid State Drive - SSD
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the SSD:
a Remove the M2.0x3.0 screw (1) that secures the SSD bracket to the laptop and lift the SSD bracket that secures the SSD card
to the system board [1],[2] .
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NOTE: System shipped with NVMe SSDs, the SSD do not require removal of mylar shield.
b Remove the SSD screw (1) that secures the SSD card to the system board .
c Lift and pull the SSD card from the laptop [3].
NOTE: For models shipped with NVMe SSDs, remove the thermal plate placed over the SSD.
4 To remove the SSD clip:
a Remove the M2.0x3.0 screw that secures the SSD clip to the laptop [1].
b Lift the SSD clip away from the laptop [2].
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Removing and installing components
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Installing the M.2 Solid State Drive - SSD
: Before installing SSD card, ensure that the battery is fully charged or the power cable is plugged in.
NOTE
1 Place the SSD clip on the laptop.
2 Tighten the M2.0x3.0 screw that secures SSD clip to the laptop.
3 Insert the SSD into the socket on the laptop.
4 Place the SSD bracket and tighten the M2.0x3.0 screw (2) to secure the SSD to the laptop.
5 Install the:
a battery
b base cover
6 Follow the procedure in After working inside your computer.
Hard drive
Removing hard drive
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Do not remove the battery, instead disconnect the battery cable from the system board.
4 To remove the hard drive:
a Disconnect the hard drive cable from the connector on the system board [1].
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NOTE: The system default conguration is HDD. The laptop is either shipped with HDD or
SDD.
b Remove the M2 x 2.7+2.7 screws (4) that secure the hard drive to the system [2].
5 Lift the hard drive away from the system.
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Removing and installing components
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Installing hard drive
1 Insert the hard drive into the slot on the system.
2 Replace the screws to secure the hard drive to the system.
3 Replace the hard drive cable.
4 Replace the screws to secure the hard drive assembly to the system.
5 Connect the hard drive cable to the connector on the system board.
6 If you have not removed the battery, you must connect the battery cable to the system board.
7 Install the base cover.
8 Follow the procedures in After working inside your system.
WLAN card
Removing the WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the WLAN card:
a Remove the M2.0x3.0 screw (1) that secures the WLAN card to the laptop [1].
b Lift the metal bracket that secures the WLAN cables to the WLAN card [2].
c Disconnect the WLAN cables from the connectors on the WLAN card [3].
NOTE
: The WLAN card is held in place with an adhesive foam spacer.
d Pull the WLAN card to release it from the connector on the system board[4].
NOTE
: Ensure NOT to pull the WLAN card more than 35°, to avoid pin damage.
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Installing the WLAN card
1 Insert the WLAN card into the slot on the laptop.
2 Route the WLAN cables through the routing channel.
3 Connect the WLAN cables to the connectors on the WLAN Card.
4 Place the metal bracket and tighten the M2.0x3.0 screw to secures the WLAN card to the system board.
5 Install the:
a battery
b base cover
6 Follow the procedure in After working inside your system.
WWAN card
Removing WWAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the WWAN card:
a Remove the M2.0 x 3.0 screw (1) that secures the metal bracket to the WWAN card [1].
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NOTE: Do not pull the WWAN card more than 35°, to avoid pin damage.
b Lift the metal bracket that secures the WWAN card to the system board [2].
c Disconnect the WWAN cables from the connectors on the WWAN card with a plastic scribe.[3].
NOTE: Do press the WWAN card, and then release the cables from the connectors.
d Pull the WWAN card to release it from the connector on the system board [4].
NOTE: Do not lift the WWAN card by an angle more than 35°.
Installing the WWAN card
1 Insert the WWAN card into the slot on the laptop.
2 Connect the WWAN cables to the connectors on the WWAN card.
3 Place the metal bracket and tighten the M2.0 x 3.0 screw to secure it to the laptop.
4 Install the:
a battery
b base cover
5 Follow the procedure in After working inside your system.
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Coin cell battery
Removing the coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the coin cell battery:
a Disconnect the coin cell battery cable from the connector on the system board [1].
b Pry the coin cell battery to release from the adhesive and lift it away from the system board [2].
Installing the coin cell battery
1 Place the coin cell battery on the system board.
2 Connect the coin cell battery cable to the connector on the system board.
: Route the coin cell battery cable carefully to avoid damaging the cable.
NOTE
3 Install the:
a battery
b base cover
4 Follow the procedure in After working inside your computer.
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Memory modules
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the memory module:
a Press the clips securing the memory module until the memory pops-up [1].
b Pull the memory module from the connector on the system board [2].
Installing the memory module
1 Insert the memory module into the memory module socket until the clips secure the memory module.
: Ensure to insert the memory module at an angle NOT more than 30°. Press the memory module down to engage the
NOTE
retaining clips.
2 Install the:
a battery
b base cover
3 Follow the procedures in After working inside your computer.
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Keyboard
Removing keyboard lattice
1 Follow the procedure in Before working inside your computer.
2 Pry the keyboard lattice from the edges [1] and lift the lattice away from the system [2].
NOTE: Gently pull or lift keyboard lattice in clockwise or anticlockwise direction to avoid breakage.
NOTE: Do use a plastic scribe to pry the keyboard trim from the edges.
Removing the keyboard
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c keyboard lattice
3 To remove the keyboard:
a Lift the latch and disconnect the keyboard cable from the connector on the system [1].
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Removing and installing components
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b Lift the latch and disconnect the keyboard backlight cable from the connector on the system [2].
NOTE: Number of cables to disconnect is based on the keyboard type.
c Lift the latch and disconnect the cable from the connector on the system board [3].
d Lift the latch and disconnect the cable from the connector on the system board [4].
e Turn over the system and open the laptop in working mode.
f Remove the M2 x 2 (6) screws that secure the keyboard to the system [1].
g Pry the keyboard from the bottom side and lift it away from the system [2] along with the keyboard cable and the keyboard back
light cable.
WARNING
to the cables.
: Gently pull the keyboard cable and the keyboard back light cable routed under the system to avoid damage
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26 Removing and installing components
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Installing the keyboard
1 Hold the keyboard and route the keyboard cable and the keyboard backlight cable through the palmrest in the system.
2 Align the keyboard with the screw holders on the system.
3 Replace the M2*2 screws (6) to secure the keyboard to the system.
4 Turn the system and connect the keyboard cable and the keyboard backlight cable to the connector in the system.
5 If you have not removed the battery, you must connect the battery cable to the system board.
6 Install the:
a keyboard lattice
b battery
c base cover
7 Follow the procedure in After working inside your computer.
Installing the keyboard trim
1 Align the keyboard trim with the tabs on the computer and press the keyboard until the keyboard clicks into place.
2 Follow the procedure in After working inside your system.
Heat sink
Removing the heat sink
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the heat sink :
a Remove the M2.0x3.0 screws (4) that secures the heat sink to the system board [1].
NOTE
: Remove the screws that secure the heat sink sink .
b Lift the heat sink away from the system board [2].
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Installing the heat sink
1 Place the heat sink on the system board and align the heat sink with the screw holders.
2 Tighten the M2.0x3.0 screws (2) to secure the heat sink to the system board.
3 Connect the heat sink to the connector on the system board.
4 Install the:
a battery
b base cover
5 Follow the procedure in After working inside your computer.
System fan
Removing the system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the system fan:
a Disconnect the system fan cable from the connector on the system board [1].
b Remove the M2.0x3.0 screws (2) that secures the system fan to the system board [2]
c Lift the system fan away from the system board [3].
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Installing the system fan
1 Place the system fan on the system board and align the system fan on the screw holders.
2 Tighten the M2.0x3.0 screws to secure the heat sink to the system board.
3 Connect the fan cable to the connector on the system board.
4 Install the:
a battery
b base cover
5 Follow the procedure in After working inside your computer.
Power connector port
Removing the power connector port
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the power connector port:
a Disconnect the power connector port cable from the connector on the system board [1].
: Use a plastic scribe to release the cable from the connector. Do not pull the cable as it may result in breakage.
NOTE
b Remove the M2.0x3.0 screw to release the metal bracket that secures the power connector port [2].
c Remove the metal bracket that secures the power connector port [3].
d Lift the power connector port away from the laptop [4].
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Installing the power connector port
1 Insert the power connector port into the slot on the laptop.
2 Place the metal bracket on the power connector port.
3 Tighten the M2.0x3.0 screw to secure the metal bracket to the power connector port on the laptop.
4 Connect the power connector port cable to the connector on the system board.
5 Install the:
a battery
b base cover
6 Follow the procedure in After working inside your computer.
Chassis frame
Removing the chassis frame
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a SIM card module
b base cover
c battery
d WLAN card
e WWAN card
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f SSD card
3 To release the chassis frame:
a Release the WLAN and WWAN cables from the routing channels [1].
b Disconnect the speaker cable from the connector on the system board [2].
c Lift the latch to disconnect the keyboard cable[3], touchpad cable[4], pointstick cable[5] and backlight cable (optional) [6] from
the connector on the system board.
4 To remove the chassis frame:
a Remove the M2.0x3.0, M2x5 screws (8) that secure the chassis frame to the laptop[1].
b Lift the chassis frame away from the laptop [2].
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Installing the chassis frame
1 Place the chassis frame on the computer and tighten the screws (M2x5, M2.0x3.0).
NOTE
: When reinstalling the chassis frame ensure the keyboard cables are NOT under the frame, but run through the
opening in the frame.
2 Connect the speaker, keyboard cable, touchpad cable, pointstick cable and backlight cable(optional).
3 Route the WLAN and WWAN cable.
NOTE
: Ensure the coin cell battery cable is properly routed in between the chassis frame and the system board to avoid
damages to the cable.
4 Install the:
a SSD card
b WWAN card
c WLAN card
d battery
e base cover
f SIM card module
5 Follow the procedure in After working inside your system.
System board
Removing the system board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
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a SIM card module
b base cover
c battery
d WLAN card
e WWAN card
f SSD card or hard drive
g memory module
h heat sink
i coin cell battery
j Power connector port
k chassis frame
3 To release the system board:
a Remove the M2.0x3.0 screws that secures the metal bracket to the system board [1].
b Lift the metal bracket that secures the display cable to the system board [ 2].
c Disconnect the display cable from the connectors on the system board [3].
d Disconnect the power cable [4].
4 To remove the system board:
a Disconnect the LED board, mother board and touchpad cable from the connectors on the system board [1].
b Remove the M2.0x5.0 screws (2) that secure the metal bracket to the system board and lift the bracket away from the system
board [2,3].
: The metal bracket referred is the USB-C port bracket.
NOTE
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5 Remove the M2.0x3.0 screws (3) and lift the system board away from the computer [1, 2].
34
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Installing the system board
1 Align the system board with the screw holders on the laptop.
2 Tighten the M2.0x3.0 screws to secure the system board to the laptop.
3 Place the metal bracket and tighten the M2.0x5.0 screws on the system board.
NOTE: The metal bracket referred is the USB-C bracket.
Connect the LED, mother board and touchpad cable to the system board.
4
5 Connect the power cable.
6 Connect the display cable on the system board.
7 Place the eDP cable and metal bracket to system board and tighten the M2.0x3.0 screws to secure to the system board.
8 Install the:
a chassis frame
b coin cell battery
c heat sink
d memory module
e SSD card or hard drive
f WWAN
g WLAN card
h battery
i base cover
j SIM card module
9 Follow the procedure in After working inside your computer.
Touchpad buttons board
Removing the touchpad buttons
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WLAN card
d WWAN
e SSD card or hard drive
f chassis frame
3 To release the touchpad panel:
a Lift the latch and disconnect the SmartCard reader cable from the connector on the system board [1].
b Peel o the SmartCard reader cable from the adhesive [2].
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4 To remove the touchpad panel:
a Lift the latch and disconnect the touchpad panel cable from the connector on the system board [1].
b Remove the M2.0x3.0 screws (2) that secure the touchpad panel to the laptop [2].
c Lift the touchpad panel away from the laptop [3].
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Installing the touchpad panel
1 Place the touchpad panel into the slot on the system board.
2 Tighten the M2.0x3.0 screws to secure the touchpad panel.
3 Connect the touchpad cable.
4 Connect the SmartCard reader cable to the laptop.
5 Install the:
a chassis frame
b SSD card or hard drive
c WWAN
d WLAN card
e battery
f base cover
6 Follow the procedure in After working inside your computer.
SmartCard module
Removing the SmartCard reader
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
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b battery
c WLAN card
d WWAN
e SSD card or hard drive
f chassis frame
3 To release the SmartCard reader:
a Disconnect the SmartCard reader board cable from the connector on the system board [1].
b Peel o the cable to release from the adhesive [2].
4 To remove the SmartCard reader:
a Remove the M2.0x3.0 screws (2) that secure the SmartCard reader board to the palmrest [1].
b Pull the SmartCard reader board to release on the system board [2].
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Installing the SmartCard reader
1 Place the SmartCard reader on the laptop.
2 Tighten the M2.0x3.0 screws to secure the SmartCard reader to the laptop.
3 Ax the SmartCard reader cable and connect the cable to the connector on the system board.
4 Install the:
a chassis frame
b SSD card or hard drive
c WWAN
d WLAN card
e battery
f base cover
5 Follow the procedure in After working inside your computer.
LED board
Removing the LED board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
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a base cover
b battery
c WLAN card
d WWAN
e SSD card or hard drive
f chassis frame
3 To remove the LED board:
a Lift the latch and disconnect the LED board cable from the connector on the LED board [1].
b Remove the M2.0x3.0 screw that secures the LED board to the laptop [2].
c Lift the LED board away from the laptop [3].
Installing the LED board
1 Place the LED board on the laptop.
2 Tighten the M2.0x3.0 screw to secure the LED board to the laptop.
3 Connect the LED board cable to the connector on the LED board.
4 Install the:
a chassis frame
b SSD card or hard drive
c WWAN
d WLAN card
e battery
f base cover
5 Follow the procedure in After working inside your computer.
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Speaker
Removing the speaker
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WLAN card
d WWAN
e SSD card or hard drive
f chassis frame
3 To disconnect the cables:
NOTE: Speaker cables are disconnected to remove the chassis frame.
a Lift the latch and disconnect the LED board cable [1].
b Disconnect and unroute the speaker cable [2].
c Remove the speaker cable from the routing clips [3].
4 Lift the speakers from the laptop.
: Speaker are xed to the laptop in the speaker holder, lift the speaker gently to avoid damage to the
NOTE
holders.
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Installing the speaker
1 Place the speakers into the slots on the laptop.
2 Route the speaker cable through the retention clips through the routing channel.
3 Connect the speaker and LED board cable to the laptop.
4 Install the:
a chassis frame
b SSD card orhard drive
c WWAN
d WLAN card
e battery
f base cover
5 Follow the procedure in After working inside your computer.
Hinge cap
Removing the hinge cap
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the hinge cap:
a Remove the M2x3.0 (OD4.5) screws that secure the hinge cap to the laptop [1].
b Remove the hinge cap from the laptop [2].
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Installing the hinge cap
1 Place the hinge bracket to align with the screw holders on the laptop.
2 Tighten the M2x3.0 (OD4.5) screws to secure the display assembly to the laptop.
3 Install the:
a battery
b base cover
4 Follow the procedure in After working inside your computer.
Display assembly
Removing the display assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WWAN
d WLAN card
e hinge cap
3 To disconnect the display cable:
a Release the WLAN cable from the routing channels [1].
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b Remove the M2.0x3.0 screws (2) and lift the metal bracket that secure the display cable on the computer [2,3].
c Disconnect the display cable [4].
4 To remove hinge screws:
a Remove the M2.0x5.0 screws (4) that secure the display assembly to the system board [1].
b Release the antenna cables and display cable from the routing channel [2, 3].
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5 Turn over the laptop.
6 To remove the display assembly:
a Remove the M2.0x5.0 screws (2) that secure the display assembly to the laptop [1].
b Flip to open the display [2].
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7 Slide upward the display assembly away from the system base.
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Installing the display assembly
1 Place the display assembly to align with the screw holders on the laptop.
2 Tighten the M2.0x5.0 screws to secure the display assembly to the laptop.
3 Turn over the laptop.
4 Route the display cable through the routing channel and route the antenna cables by pushing it through the hole.
5 Connect the antenna cables and display cable to the connectors.
6 Place the display cable bracket over the connector and tighten the M2.0x5.0 screws to secure the display cable to the laptop.
7 Install the:
a hinge cap
b WWAN
c WLAN card
d battery
e base cover
8 Follow the procedure in After working inside your computer.
Display bezel
Removing display bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WLAN card
d WWAN
e display assembly
3 To remove the display bezel:
a Pry the display bezel at the base of the display [1].
b Lift the display bezel to release it [2].
c Pry the edges on the side of the display to release the display bezel [3, 4,5].
CAUTION
adhesive is very strong and tends to stay stuck to the LCD portion and can peel the layers up or crack the glass when
trying to pry the two items apart.
: The adhesive used on the LCD bezel to seal it with the LCD itself, makes it hard to remove the bezel as the
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Installing display bezel
1 Place the display bezel on the display assembly.
NOTE
: Remove the protective covering on the adhesive on the LCD bezel before placing on the display assembly.
2 Starting from the top corner, press clockwise on the display bezel and work around the entire bezel until it clicks on to the display
assembly.
3 Install the:
a display assembly
b WWAN
c WLAN card
d battery
e base cover
4 Follow the procedure in After working inside your computer.
Display hinges
Removing the display hinge
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WWAN
d WLAN card
e hinge cap
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f display assembly
g display bezel
3 To remove the display hinge:
a Remove the M2.5x3.5 screws (3) that secure the display hinge to the display assembly [1].
b Lift the display hinge away from the display assembly [2].
c Repeat the step 3a. and 3b. to remove the other display hinge.
Installing the display hinge
1 Place the display hinge cover on the display assembly.
2 Tighten the M2.5x3.5 screw to secure the display hinge cover to the display assembly.
3 Repeat the same procedure step 1-2 to install the other display hinge cover.
4 Install the:
a display bezel
b display assembly
c hinge cap
d WWAN
e WLAN card
f battery
g base cover
5 Follow the procedure in After working inside your computer.
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Display panel
Removing the display panel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WWAN
d WLAN card
e hinge cap
f display assembly
g display bezel
3 Remove the M2.0x3.0 screws (4) that secure the display panel to the display assembly [1] and lift to turn over the display panel to
access the eDP cable [2].
4 To remove the display panel:
a Peel o the adhesive tape [1].
b Lift the blue tape that secures the display cable [2].
c Lift the latch to disconnect the display cable from the connector on the display panel [3] [4].
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Installing the display panel
1 Connect the eDP cable to the connector and ax the blue tape.
2 Ax the adhesive tape to secure the eDP cable.
3 Replace the display panel to align with the screw holders on the display assembly.
4 Tighten the M2.0x3.0 screws to secure the display panel to the display assembly.
5 Install the:
a display bezel
b display assembly
c hinge cap
d WWAN
e WLAN card
f battery
g base cover
6 Follow the procedure in After working inside your computer.
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Display (eDP) cable
Removing the eDP cable
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WWAN
d WLAN card
e display assembly
f display bezel
3 Peel o the eDP cable from the adhesive to remove it from the display.
Installing the eDP cable
1 Ax the eDP cable on the display assembly.
2 Install the:
a display panel
b display bezel
c display assembly
d hinge cap
e WWAN
f WLAN card
g battery
h base cover
3 Follow the procedure in After working inside your computer.
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Camera
Removing camera
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WLAN
d WWAN
e display assembly
f display bezel
g display panel
3 To remove the camera:
a Disconnect the camera cable from the connector on the display panel[1].
b Carefully pry and lift the camera module from the display back cover [2].
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Installing camera
1 Insert the camera into the slot on the display assembly.
2 Connect the display cable to the connector.
3 Ax the two conductive tape above the camera.
4 Install the:
a display panel
b display bezel
c display assembly
d WLAN
e WWAN
f memory module
g battery
h base cover
5 Follow the procedure in After working inside your computer.
Display back cover assembly
Removing the display back cover assembly
These instructions are applicable only for a non-touch screen.
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c WWAN card
d WLAN card
e display assembly
f display bezel
g display panel
h eDP cable
i camera
3 The display back cover assembly is the remaining component, after removing all the components.
Installing the display back cover assembly
These instructions are applicable only for a non-touch screen.
1 The display back cover assembly is the remaining component, after removing all the components.
2 Install the:
a camera
b eDP cable
c display panel
d display bezel
e display assembly
f WWAN card
g WLAN card
h battery
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i base cover
3 Follow the procedure in After working inside your computer.
Palm rest
Replacing the palm rest
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c keyboard
d WLAN card
e SSD card or hard drive
f memory module
g heat sink
h coin cell battery
i chassis frame
j system board
k hinge cap
l display assembly
NOTE
: The component you are left with is the palm rest.
3 Install the following components on the new palm rest.
a display assembly
b hinge cap
c system board
d chassis frame
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e coin cell battery
f heat sink
g memory module
h SSD card or hard drive
i WLAN card
j keyboard
k battery
l base cover
4 Follow the procedure in After working inside your computer.
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Technology and components
This chapter details the technology and components available in the system.
Topics:
• Power adapter
• Processors
• Chipsets
• Memory features
• Graphic options
• Display options
• Hard drive options
• USB features
• HDMI 1.4- HDMI 2.0
• Realtek ALC3246 Waves MaxxAudio Pro controller
• WLAN cards
• Camera features
3
Power adapter
This laptop is shipped with 7.4mm barrel plug on power adapter.
WARNING
pull rmly but gently to avoid damaging the cable.
WARNING: The power adapter works with electrical outlets worldwide. However, power connectors and power strips vary
among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may
cause re or equipment damage.
: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then
Processors
This laptop is shipped with the following processors:
• 8th Gen Intel® Core™ Processors up to i7, U Quad Core
• 7th Gen Intel® Core™ Processors up to i5, U Dual Core
NOTE
: The clock speed and performance varies depending on the workload and other variables.
Kaby Lake — 7th Generation Intel Core processors
The 7th Gen Intel Core processor (Kaby Lake) family is the successor of 6th generation processors (Sky Lake). It's main features include:
• Intel 14nm Manufacturing Process Technology
• Intel Turbo Boost Technology
• Intel Hyper Threading Technology
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• Intel Built-in Visuals
• Intel HD graphics - exceptional videos, editing smallest details in the videos
• Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring
• Intel Clear Video HD - visual quality and color delity enhancements for HD playback and immersing web browsing
• Integrated memory controller
• Intel Smart Cache
• Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6
• Intel Rapid Storage Technology
Kaby lake Specications
Table 2. Kaby lake specications
Processor number Clock
Speed
Intel Core i3-7100U (3M
Cache, up to 2.4 GHz),
Dual Core
Intel Core i5-7200U (3M
Cache, up to 3.1 GHz),
Dual Core
Intel Core i5-7300U (3M
Cache, up to 3.5
GHz),vPro, Dual Core
Intel Core i7-7600U (4M
Cache, up to 3.9 GHz),
vPro, Dual Core
Intel Core i5-7300HQ (6M
Cache, up to 3.5GHz),
Quad Core, 35W CTDP
Intel Core i5-7440HQ (6M
Cache, up to 3.8GHz),
Quad Core, 35W CTDP
Intel Core i7-7820HQ (8M
Cache up to 3.9GHz),
Quad Core, 35W CTDP
2.4 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics
2.5 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics
2.6 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics
2.8 GHz 4 MB 2/4 15 W DDR4-2133 Intel HD graphics
2.5 GHz 6 MB 4/4 35 W DDR4-2133;
2.8 GHz 6 MB 4/4 35 W DDR4-2133;
2.9 GHz 8 MB 4/8 35 W DDR4-2133;
Cache No. of cores/No. of
threads
Power Memory type Graphics
620
620
620
620
Intel HD Graphics
DDR4-2400
DDR4-2400
DDR4-2400
630
Intel HD Graphics
630
Intel HD Graphics
630
Kaby Lake — 8th Generation Intel Core processors
The 8th Gen Intel Core processor (Kaby Lake) family is the successor of 7th generation processors (Sky Lake). It's main features include:
• Intel 14nm+ Manufacturing Process Technology
• Intel Turbo Boost Technology
• Intel Hyper Threading Technology
• Intel Built-in Visuals
• Intel HD graphics - exceptional videos, editing smallest details in the videos
• Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring
• Intel Clear Video HD - visual quality and color delity enhancements for HD playback and immersing web browsing
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• Integrated memory controller
• Intel Smart Cache
• Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6
• Intel Rapid Storage Technology
Kaby lake Specications
Table 3. Kaby lake specications
Processor number Clock
Speed
Intel Core i7-8650U 4.2 GHz 8 MB 4/8 15 W DDR4-2400 or
Intel Core i7-8550U 4.0 GHz 8 MB 4/8 15 W DDR4-2400 or
Intel Core i5-8350U 3.6 GHz 6 MB 4/8 15 W DDR4-2400 or
Intel Core i5-8250U 3.4 GHz 6 MB 4/8 15 W DDR4-2400 or
Intel Core i7-7600U 3.9 GHz 4 MB 2/4 15 W DDR4-2133 or
Intel Core i7-7500U 3.5 GHz 4 MB 2/4 15 W DDR4-2133 or
Intel Core i5-7300U 3.5 GHz 3 MB 2/4 15 W DDR4-2133 or
Intel Core i5-7200U 2.5 GHz 3 MB 2/4 15 W DDR4-2133 or
Cache No. of cores/No. of
threads
Power Memory type Graphics
LPDDR3-2133
LPDDR3-2133
LPDDR3-2133
LPDDR3-2133
LPDDR3-1866
LPDDR3-1866
LPDDR3-1866
LPDDR3-1866
Intel UHD graphics
620
Intel UHD graphics
620
Intel UHD graphics
620
Intel UHD graphics
620
Intel HD Graphics
620
Intel HD Graphics
620
Intel HD Graphics
620
Intel HD Graphics
620
Identifying processors in Windows 10
1 Tap Search the Web and Windows.
2 Type Device Manager.
3 Tap Processor.
The processor information is displayed.
Verifying the processor usage in Task Manager
1 Right Click on the Taskbar.
2 Select Start Task Manager.
The Windows Task Manager window is displayed.
3 Click the Performance tab in the Windows Task Manager window.
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The processor performance details are displayed.
Verifying the processor usage in Resource Monitor
1 Right Click on the Taskbar.
2 Select Start Task Manager.
The Windows Task Manager window is displayed.
3 Click the Performance tab in the Windows Task Manager window.
The processor performance details are displayed.
4 Click Open Resource Monitor.
Chipsets
All laptops or notebook communicate with the CPU through the chipset. This laptop is shipped with the Intel Mobile CM238 .
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Identifying the chipset in Device Manager on Windows 10
1 Right click the Start Menu.
2 Select Device Manager.
3 Expand System Devices and search for the chipset.
Memory features
This laptop supports a minimum memory of
Verifying system memory in Windows 10
1 Click on the start menu and select Settings > System.
2 Under System, tap About.
Verifying system memory in system setup BIOS
1 Turn on or restart your system.
2 Perform the following actions after the Dell logo is displayed
• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
3 On the left pane, select Settings > General > System Information,
The memory information is displayed on the right pane.
Testing memory using ePSA
1 Turn on or restart your system.
2 Perform one of the following actions after the Dell logo is displayed:
• With keyboard — Press F12.
The PreBoot System Assessment (PSA) starts on your system.
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NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn o the
laptop and try again.
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
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Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
Graphic options
This laptop is shipped with the following graphics chipset options:
• Intel® HD Graphics 620 (Integrated in Intel 7th core processors)
• Intel® UHD Graphics 620 (Integrated in Intel 8th core processors)
• NVIDIA GeForce® MX130, 2GB GDDR5
Display options
This laptop has the following display options:
• 15.6" HD (1366 x 768)
• 15.6" FHD WVA (1920 x 1080)
• 15.6" FHD WVA (touch) (1920 x 1080)
Identifying the display adapter
1 Right Click the Start menu.
2 Select Device Manager.
3 Expand Display adapters.
The display adapters are displayed.
Changing the screen resolution
1 Right click on the desktop and select Display Settings.
2 Tap or click Display settings.
The Setting window is displayed.
3 Scroll down and select Advanced Display Settings.
The Advanced Display Setting is displayed.
4 Select the required resolution from the drop-down list and tap Apply.
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Rotating the display
1 Right click on the desktop.
A sub menu is displayed.
2 Select Graphic Options > Rotation and choose on of the following:
• Rotate to Normal
• Rotate to 90 Degrees
• Rotate to 180 Degrees
• Rotate to 270 Degrees
: The Display can also be rotated using the following key combinations:
NOTE
• Ctrl + Alt + Up arrow key (Rotate to normal)
• Right arrow key (Rotate 90 degrees)
• Down arrow key (Rotate 180 degrees)
• Left arrow key (Rotate 270 degrees)
Adjusting brightness in Windows 10
To enable or disable automatic screen brightness adjustment:
1 Swipe-in from the right edge of the display to access the Action Center.
2 Tap or click All Settings > System > Display.
3 Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment.
: You can also use the Brightness level slider to adjust the brightness manually.
NOTE
Cleaning the display
1 Check for any smudges or areas that has to be cleaned.
2 Use a microber cloth to remove any obvious dust and gently brush o any dirt particles.
3 Proper cleaning kits should be used to clean and keep your display in a crisp clear pristine condition.
: Never spray any cleaning solutions directly on the screen; spray it to the cleaning cloth.
NOTE
4 Gently wipe the screen in a circular motion. Do not press hard on the cloth.
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NOTE: Do not press hard or touch the screen with your ngers or you may leave oily prints and smears.
NOTE: Do not leave any liquid on the screen.
5 Remove all excess moisture as it may damage your screen.
6 Let the display dry thoroughly before you turn it on.
7 For stains that are hard to remove, repeat this procedure till the display is clean.
Using touch screen in Windows 10
Follow these steps to enable or disable the touch screen:
1 Right click on the Start menu.
2 Select Control Panel.
3 Tap Pen and Input Devices in the Control Panel.
4 Tap the Touch tab.
5 Select Use your nger as an input device to enable the touch screen. Clear the box to disable the touch screen.
Connecting to external display devices
Follow these steps to connect your laptop to an external display device:
1 Ensure that the external display device is turned on and plug the external display device cable into a video port on your laptop.
2 Press the Windows logo+P key.
3 Select one of the following modes:
• PC screen only
• Duplicate
• Extend
• Second Screen only
NOTE
: For more information, see the document that shipped with your display device.
Hard drive options
This laptop supports HDD, M.2 SATA SSD, and M.2 PCIe NVMe.
Identifying the hard drive in Windows 10
1 Right click on Start menu
2 SelectDevice Manager , and expand Disk drives.
The hard drive is listed under Disk drives.
Identifying the hard drive in the BIOS
1 Turn on or restart your system.
2 When the Dell logo appears, perform the following action to enter the BIOS setup program:
• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
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The hard drive is listed under the System Information under the General group.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 4. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen
1Port
USB 2.0 480 Mbps High Speed 2000
5 Gbps Super Speed 2010
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and FullSpeed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
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commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
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Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the likelihood of this
happening is remote.
HDMI 1.4- HDMI 2.0
This topic explains the HDMI 1.4/2.0 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
NOTE
: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4- HDMI 2.0 Features
• HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
• Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
• 3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
• Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
• Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
• 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
• HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
• Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
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• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Realtek ALC3246 Waves MaxxAudio Pro controller
This laptop is shipped with integrated Realtek ALC3246 Controller Waves MaxxAudio Pro controller. It is a High Denition audio codec
designed for Windows desktop and laptops.
Downloading the audio driver
1 Turn on the laptop.
2 Go to www.Dell.com/support.
3 Click Product Support, enter the Service Tag of your laptop and click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your laptop.
6 Scroll down the page and expand Audio.
7 Select the audio driver.
8 Click Download File to download the latest version of the audio driver for your laptop.
9 After the download is complete, navigate to the folder where you saved the audio driver le.
10 Double-click the audio driver le icon and follow the instructions on the screen.
Identifying the audio controller in Windows 10
1 Swipe from the right edge to access the Action center and select All Settings .
2 Type Device Manager in the search box and select Device Manager from the left pane.
3 Expand Sound, video and game controllers.
The audio controller is displayed.
Table 5. Identifying the audio controller in Windows 10
Before installation After installation
Changing the audio settings
1 Tap or touch the Search the web and Windows and type Dell Audio.
2 Start the Dell Audio utility from the left pane.
Realtek HD audio drivers
Verify if the Realtek audio drivers are already installed in the laptop.
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Table 6. Realtek HD audio drivers
Before installation After installation
WLAN cards
NOTE: Qualcomm xxxxxx (for example :QCA61x4A) is a product of Qualcomm Technologies, Inc
Secure Boot screen options
Option Description
Secure Boot Enable This option enables or disables the Secure Boot feature.
• Disabled
• Enabled
Default setting: Enabled.
Expert Key
Management
Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom
Mode option is disabled by default. The options are:
• PK
• KEK
• db
• dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:
• Save to File—Saves the key to a user-selected le
• Replace from File—Replaces the current key with a key from a user-selected le
• Append from File—Adds a key to the current database from a user-selected le
• Delete—Deletes the selected key
• Reset All Keys—Resets to default setting
• Delete All Keys—Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to
default settings.
Camera features
This laptop is shipped with front-facing camera with the image resolution of 1280 x 720 (maximum).
NOTE
: The camera is at the top center of the display.
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Identifying the camera in Device Manager on Windows 10
1 In the Search box, type device manager, and tap to start it.
2 Under Device Manager, expand Imaging devices.
Starting the camera application
1 Tap or click the Windows button and select All apps.
2 Select Camera from the apps list.
3 If the Camera App is not available in the apps list, search for it.
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System specications
Technical specications
NOTE: Oerings may vary by region. For more information regarding the conguration of your computer in:
• Windows 10, click or tap Start > Settings > System > About.
System specications
Feature Specication
Chipset Intel Kaby Lake (integrated with the processor)
DRAM bus width 64-bit
Flash EPROM SPI 128 Mbits
4
Processor specications
Feature
Types
L3 cache
i3 U-series
i5 U-series
i7 U-series
Specication
• 8th Gen Intel® Core™ Processors up to i7, U Quad Core
• 7th Gen Intel® Core™ Processors up to i5, U Dual Core
• 3 MB
• 3 MB - 6 MB
• 8 MB
Memory specications
Feature
Memory connector Two SODIMM slots
Specication
Memory capacity 4 GB, 8 GB, and 32 GB
Memory type DDR4 SDRAM
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Feature Specication
Speed
Minimum memory 4 GB
Maximum memory 32 GB
• 2400 MHz non ECC for 8th Gen processors
• 2133 MHz non ECC for 7th Gen processors
Storage specications
Feature Specication
SSD M.2 2280 /
M.S 2230 / PCIe
NVMe
HDD up to 1TB, Hybrid, OPAL SED options
up to 512GB, OPAL SED options /up to 1TB, OPAL SED options /PCIe x2 NVMe
Audio specications
Feature
Types High-denition audio
Specication
Controller Realtek ALC3246
Stereo conversion Digital audio-out through HDMI — up to 7.1 compressed and uncompressed audio
Internal interface High-denition audio codec
External interface Stereo headset/mic combo
Speakers 2
Internal speaker
amplier
Volume controls Hot keys
2 W (RMS) per channel
Video specications
Feature
Type Integrated on system board, hardware accelerated
Graphic cards
Specication
Intel® HD Graphics 620 (Integrated in Intel 7th core processors)
Intel® UHD Graphics 620 (Integrated in Intel 8th core processors)
NVIDIA GeForce® MX130, 2GB GDDR5
Data bus Integrated video
External display
support
74 System specications
• 19-pin HDMI connector
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Feature Specication
• 15-pin VGA connector
• DisplayPort over USB Type-C connector
Camera specications
Feature Specication
Camera resolution 1 megapixels
HD Panel Resolution 1280 x 720 pixels
FHD Panel
Resolution
HD Panel Video
Resolution
(maximum)
FHD Panel Video
Resolution
(maximum)
Diagonal viewing
angle
1280 x 720 pixels
1280 x 720 pixels
1280 x 720 pixels
74°
Communication specications
Features
Network adapter 10/100/1000 Mb/s Ethernet (RJ-45)
Wireless
Specication
• Internal wireless local area network (WLAN)
• Internal Wireless wide area network (WWAN)
Port and connector specications
Feature
Audio Stereo headset / mic combo
Video
Network adapter One RJ-45 connector
USB Three USB 3.1 Gen 1 (one with PowerShare),
Memory card reader SD 4.0 Memory card reader
Micro SIM (uSIM)
card
Specication
• HDMI 1.4 (UMA)/ HDMI 2.0 (Discrete)
• 15 pin VGA connector
external micro SIM card tray
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Feature Specication
USB port
It has one option:
• One Display Port over USB Type C
Contactless smart card specications
Feature Specication
Supported Smart
Cards/Technologies
BTO with USH
Display specications
Feature Specication
Type
Height 360 mm (14.17 inches)
• Non-touch HD
• Non-touch FHD
• Touch FHD with Embedded Touch
Width 224.3 mm (8.83 inches)
Diagonal 396.24 mm (15.6 inches)
Active area (X/Y) 344.23 mm x 193.54 mm
Actual screen size 15.6 inches
Touch FHD antiglare:
Maximum resolution 1920 x 1080
Maximum brightness 300 nits
Refresh rate 60 Hz
Maximum viewing
angles (horizontal)
Maximum viewing
angles (vertical)
Pixel pitch 0.161 mm (0.00634 inches)
HD anti-glare:
Maximum resolution 1366 x 768
Maximum brightness 200 nits
Refresh rate 60 Hz
+80/-80
+80/-80
Maximum viewing
angles (horizontal)
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Feature Specication
Maximum viewing
angles (vertical)
Pixel pitch 0.2265 mm (0.0089 inches)
+10/-30
Keyboard specications
Feature Specication
Number of keys
• United States: 82 keys
• United Kingdom: 83 keys
• Japan: 86 keys
• Brazil: 84 keys
Touchpad specications
Feature Specication
Active Area:
X-axis 101.7mm
Y-axis 55.2mm
Battery specications
Feature
Type
Typical Amp-hour
capacity
Typical Amp-hour
capacity
Battery
specications :
Depth 233.00 mm (9.17 inches)
Height 7.5 mm (0.28 inch)
Width 95.90 mm (3.78 inches)
Weight 340 g (0.74 lb)
Voltage 7.6 V DC
Specication
4 cell Long Cycle Life Battery
3.684Ahr
4.473Ahr
68 WHr/4 cell Long Cycle Life Battery
Typical Amp-hour
capacity
Temperature range
8.947Ahr
• Charge: 0°C to 50°C (32°F to 158°F)
• Discharge: 0°C to 70°C (32°F to 122°F)
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Feature Specication
Operating
Non-operating - 20°C to 65°C (- 4°F to 149°F)
Coin cell battery 3 V CR2032 lithium coin cell
• Operating: 0°C to 35°C (32°F to 95°F)
AC Adapter specications
Feature Specication
Type 65 W/90 W
Input voltage 100 V AC to 240 V AC
Input current
(maximum)
Input frequency 50 Hz to 60 Hz
Output current 3.34 A (continuous) / 4.62 A (continuous)
Rated output
voltage
Temperature range
(Operating)
Temperature range
(Non-Operating)
Barrel size 7.4mm
1.7 A / 1.6 A
19.5 +/– 1.0 V DC
0°C to 40°C (32°F to 104°F)
–40°C to 70°C (–40°F to 158°F)
Physical specications
Feature
Front height
Specication
• Non Touch - 20.6 mm (0.8 inch)
• Touch - 21.65 mm (0.8 inch)
Back height
Width
Depth
Starting weight
78 System specications
• Non Touch - 23.25 mm (0.9 inch)
• Touch - 24.3 mm(0.9 inch
• 376.0 mm (14.8 inches)
• 250.7 mm (9.9 inches)
• 4.14 lbs (1.88 kg)
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Environmental specications
Temperature Specications
Operating 0°C to 35°C (32°F to 95°F)
Storage –40°C to 65°C (–40°F to 149°F)
Relative humidity
Specications
(maximum)
Operating 10 % to 90 % (non condensing)
Storage 5 % to 95 % (non condensing)
Altitude
Specications
(maximum)
Operating 0 m to 3048 m (0 ft to 10,000 ft)
Non-operating 0 m to 10,668 m (0 ft to 35,000 ft)
Airborne
contaminant level
G1 as dened by ISA-71.04–1985
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System setup options
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Topics:
• Boot Sequence
• Navigation keys
• System Setup overview
• Accessing System Setup
• General screen options
• System Conguration screen options
• Video screen options
• Security screen options
• Secure Boot screen options
• Intel Software Guard Extensions
• Performance screen options
• Power Management screen options
• POST Behavior screen options
• Virtualization support screen options
• Wireless screen options
• Maintenance screen options
• System Log screen options
• Updating the BIOS in Windows
• System and setup password
5
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
: XXX denotes the SATA drive number.
NOTE
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
: Choosing Diagnostics, will display the ePSA diagnostics screen.
NOTE
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The boot sequence screen also displays the option to access the System Setup screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
System Setup overview
System Setup allows you to:
• Change the system conguration information after you add, change, or remove any hardware in your computer.
• Set or change a user-selectable option such as the user password.
• Read the current amount of memory or set the type of hard drive installed.
Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.
CAUTION
computer to work incorrectly.
: Unless you are an expert computer user, do not change the settings for this program. Certain changes can cause your
Accessing System Setup
1 Turn on (or restart) your computer.
2 After the white Dell logo appears, press F2 immediately.
The System Setup page is displayed.
NOTE
: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or
restart your computer and try again.
NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.
General screen options
This section lists the primary hardware features of your computer.
Option
System Information This section lists the primary hardware features of your computer.
Description
• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date,
Manufacture Date, and the Express Service Code.
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Option Description
• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode,
Memory Technology, DIMM ASize, DIMM B Size,
• Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum
Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit
Technology.
• Device Information: Displays Primary Hard Drive, M.2 SATA2, M.2 SATA, M.2 PCIe SSD-0, LOM MAC Address,
Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi
Device, WiGig Device, Cellular Device, Bluetooth Device.
Battery Information Displays the battery status and the type of AC adapter connected to the computer.
Boot Sequence Allows you to change the order in which the computer attempts to nd an operating system.
• Diskette Drive
• Internal HDD
• USB Storage Device
• CD/DVD/CD-RW Drive
• Onboard NIC
Advanced Boot
Options
UEFI Booth Path
Security
Date/Time Allows you to change the date and time.
This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is disabled.
This options controls whether or not the system will prompt the user to enter the Admin password when booting a
UEFI boot path from the F12 Boot Menu.
• Always, Except Internal HDD
• Always
• Never (by default enabled)
System Conguration screen options
Option
Integrated NIC Allows you to congure the integrated network controller. The options are:
Parallel Port Allows you to congure the parallel port on the docking station. The options are:
Description
• Disabled
• Enabled
• Enabled w/PXE: This option is enabled by default.
• Disabled
• AT: This option is enabled by default.
• PS2
• ECP
Serial Port Allows you to congure the integrated serial port. The options are:
• Disabled
• COM1: This option is enabled by default.
• COM2
• COM3
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Option Description
• COM4
SATA Operation Allows you to congure the internal SATA hard-drive controller. The options are:
• Disabled
• AHCI
• RAID On: This option is enabled by default.
Drives Allows you to congure the SATA drives on board. All drives are enabled by default. The options are:
• SATA-0
• SATA-2
• SATA-4
• M.2 PCI-e SSD-0
SMART Reporting This eld controls whether hard drive errors for integrated drives are reported during system startup. This
technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specication. This option is
disabled by default.
• Enable SMART Reporting
USB Conguration
USB PowerShare This eld congures the USB PowerShare feature behavior. This option allows you to charge external devices using
This is an optional feature.
This eld congures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any
type of USB Mass Storage Devices (HDD, memory key, oppy).
If USB port is enabled, device attached to this port is enabled and available for OS.
If USB port is disabled, the OS cannot see any device attached to this port.
The options are:
• Enable USB Boot Support (by default enable)
• Enable External USB Port (by default enable)
• Enable Thunderbolt Ports (by default enable)
• Enable Thunderbolt Boot Support
• Always Allow Dell Docks (by default enable)
• Enable Thunderbolt (ans PCIe behind TBT) Pre-boot
• Security level — No Secuirty
• Security level — User Conguration(by default enable)
• Security level — Secure connect
• Security level — Display Port Only
NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
the stored system battery power through the USB PowerShare port.
Audio This eld enables or disables the integrated audio controller. By default, the Enable Audio option is selected. The
options are:
• Enable Microphone (by default enable)
• Enable Internal Speaker (by default enable)
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Option Description
Keyboard
Illumination
Keyboard Backlight
Timeout on AC
Keyboard Backlight
Timeout on Battery
This eld lets you choose the operating mode of the keyboard illumination feature. The keyboard brightness level
can be set from 0% to 100%. The options are:
• Disabled
• Dim
• Bright (enabled by default)
The Keyboard Backlight Timeout dims out with AC option. The main keyboard illumination feature is not aected.
Keyboard Illumination will continue to support the various illumination levels. This eld has an eect when the
backlight is enabled.
• 5 seconds
• 10 seconds (enabled by default)
• 15 seconds
• 30 seconds
• 1 minute
• 5 minutes
• 15 minutes
• Never
The Keyboard Backlight Timeout dims out with Battery option. The main keyboard illumination feature is not
aected. Keyboard Illumination will continue to support the various illumination levels. This eld has an eect when
the backlight is enabled.
• 5 seconds
• 10 seconds (enabled by default)
• 15 seconds
• 30 seconds
• 1 minute
• 5 minutes
• 15 minutes
• Never
Keyboard Backlight
with AC
Touchscreen This elds controls whether the touchscreen is enabled or diabled.
Unobtrusive Mode This option, when enabled, pressing Fn+F7 turns o all light and sound emissions in the system. To resume normal
Miscellaneous
Devices
The Keyboard Backlight with AC option does not aect the main keyboard illumination feature. Keyboard
Illumination will continue to support the various illumination levels. This eld has an eect when the backlight is
enabled.
• Touchscreen (enabled by default)
operation, press Fn+F7 again. This option is disabled by default.
Allows you to enable or disable the following devices:
• Enable Camera —enabled by default
• Enable Hard Drive Free Fall Protection (enabled by default)
• Enable Secure Digital (SD) Card (enabled by default)
• Secure Digital (SD) Card Boot
• Secure Digital (SD) Card Read — only Mode
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Video screen options
Option Description
LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC).
NOTE: The video setting will be visible only when a video card is installed into the system.
Security screen options
Option Description
Admin Password Allows you to set, change, or delete the administrator (admin) password.
NOTE: You must set the admin password before you set the system or hard drive password. Deleting the
admin password automatically deletes the system password and the hard drive password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
System Password Allows you to set, change or delete the system password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
M.2 SATA SSD
Password
Strong Password Allows you to enforce the option to always set strong passwords.
Password
Conguration
Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when they
Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is
Allows you to set, change, or delete the M.2 SATA SSD password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
Default Setting: Enable Strong Password is not selected.
NOTE: If Strong Password is enabled, Admin and System passwords must contain at least one uppercase
character, one lowercase character and be at least 8 characters long.
Allows you to determine the minimum and maximum length of Administrator and System passwords.
are set. The options are:
• Disabled
• Reboot bypass
Default setting: Disabled
set.
Default setting: Allow Non-Admin Password Changes is selected.
Non-Admin Setup
Changes
Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set.
If disabled the setup options are locked by the admin password.
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Option Description
UEFI Capsule
Firmware Updates
TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:
Computrace Allows you to activate or disable the optional Computrace software The options are:
Allows yout to control whether this system allows BIOS updates via UEFI capsule update packages.
• Enable UEFI Capsule Firmware Updates (enabled by default)
• TPM On (enabled by default)
• Clear
• PPI Bypass for Enabled Commands(enabled by default)
• Attestation Enable (enabled by default)
• Key Storage Enable (enabled by default)
• PPI Bypass for Disabled Commands
• SHA-256 (enabled by default)
• Disabled
• Enabled
NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool (software).
• Deactivate
• Disable
• Activate
NOTE: The Activate and Disable options will permanently activate or disable the feature and no further
changes will be allowed
Default setting: Deactivate
CPU XD Support Allows you to enable the Execute Disable mode of the processor.
Enable CPU XD Support (default)
OROM Keyboard
Access
Admin Setup
Lockout
Master Password
Lockout
Allows you to set an option to enter the Option ROM Conguration screens using hotkeys during boot. The options
are:
• Enable
• One Time Enable
• Disable
Default setting: Enable
Allows you to prevent users from entering Setup when an Administrator password is set.
Default Setting: Disabled
Allows you to disable master password support. Hard disk password need to be cleared before the setting can be
changed
• Enable Master Password Lockout (Disabled)
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Secure Boot screen options
Option Description
Secure Boot Enable This option enables or disables the Secure Boot feature.
• Disabled
• Enabled
Default setting: Enabled.
Expert Key
Management
Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom
Mode option is disabled by default. The options are:
• PK
• KEK
• db
• dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:
• Save to File—Saves the key to a user-selected le
• Replace from File—Replaces the current key with a key from a user-selected le
• Append from File—Adds a key to the current database from a user-selected le
• Delete—Deletes the selected key
• Reset All Keys—Resets to default setting
• Delete All Keys—Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to
default settings.
Intel Software Guard Extensions
Option
Description
Intel SGX Enable This elds species you to provide a secured environment for running code/storing sensitive information in the
context of the main OS. The options are:
• Disabled
• Enabled
• Software Controlled: This option is enabled by default.
Enclave Memory
Size
This option sets SGX Enclave Reserve Memory Size. The option are:
• 32 MB
• 64 MB
• 128 MB
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Performance screen options
Option Description
Multi Core Support This eld species whether the process has one or all cores enabled. The performance of some applications
improves with the additional cores.
• All (By default enabled)
• 1
• 2
• 3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
• Enable Intel SpeedStep
Default setting: The option is enabled.
C-States Control Allows you to enable or disable the additional processor sleep states.
• C states
Default setting: The option is enabled.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
• Enable Intel TurboBoost
Default setting: The option is enabled.
Power Management screen options
Option
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected.
Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
USB Wake Support Allows you to enable USB devices to wake the system from Standby.
Description
Default setting: Wake on AC is not selected.
• Disabled
• Every Day
• Weekdays
• Select Days
Default setting: Disabled
NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter
is removed during Standby, the system setup removes power from all the USB ports to conserve battery
power.
• Enable USB Wake Support
• Wake on Dell USB-C Dock (By default enable)
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Option Description
Wireless Radio
Control
Wake on LAN/
WLAN
Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment.
Peak Shift This option enables you to minimize the AC power consumption during the peak power times of day. After you
Allows you to enable or disable the feature that automatically switches from wired or wireless networks without
depending on the physical connection.
• Control WLAN Radio
• Control WWAN Radio
Default setting: The option is disabled.
Allows you to enable or disable the feature that powers on the computer from the O state when triggered by a
LAN signal.
• Disabled
• LAN Only
• WLAN Only
• LAN or WLAN
Default setting: Disabled
Block Sleep (S3 state)
Default setting: This option is disabled
enable this option, your system runs only in battery even if the AC is attached.
Advanced Battery
Charge
Conguration
Primary Battery
Charge
Conguration
Sleep Mode This option is used to select which sleep mode will be used by operating system.
This option enables you to maximize the battery health. By enabling this option, your system uses the standard
charging algorithm and other techniques, during the non-work hours to improve the battery health.
Disabled
Default setting: Disabled
Allows you to select the charging mode for the battery. The options are:
• Adaptive
• Standard — Fully charges your battery at a standard rate.
• ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This
option is enabled by default.
• Primarily AC use
• Custom
If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.
NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the
Advanced Battery Charge Conguration option.
• OS Automatic Selection
• Force S3 (By default enable)
Type-C Connector
Power
This option lets you set the maximum power that can be drawn from the USB Type-C connector.
• 7.5 Watts (By default enable)
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Option Description
• 15 Watts
POST Behavior screen options
Option Description
Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters.
Default setting: Enable Adapter Warnings
Keypad
(Embedded)
Mouse/Touchpad Allows you to dene how the system handles mouse and touch pad input. The options are:
Numlock Enable Allows you to enable the Numlock option when the computer boots.
Fn Key Emulation Allows you to set the option where the Scroll Lock key is used to simulate the Fn key feature.
Fn Lock Options
Allows you to choose one of two methods to enable the keypad that is embedded in the internal keyboard.
• Fn Key Only: This option is enabled by default.
• By Numlock
NOTE: When setup is running, this option has no eect. Setup works in Fn Key Only mode.
• Serial Mouse
• PS2 Mouse
• Touchpad/PS-2 Mouse: This option is enabled by default.
Enable Network. This option is enabled by default.
Enable Fn Key Emulation (default)
Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard
and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these
keys. The available options are:
• Fn Lock. This option is selected by default.
• Lock Mode Disable/Standard
• Lock Mode Enable/Secondary
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:
• Minimal
• Thorough (default)
• Auto
Extended BIOS
POST Time
Full Screen Logo This option will display full screen logo if your image match screen resolution
90 System setup options
Allows you to create an additional preboot delay. The options are:
• 0 seconds. This option is enabled by default.
• 5 seconds
• 10 seconds
• Enable Full Screen Logo
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Option Description
Warnings and Error This option will cause the boot process to only pause when warnings or errors are detected.
• Prompt on Warnings and Errors This option is enabled by default.
• Continue on Warnings
• Continue on Warnings and Errors
NOTE: Error deemed critical to the operation of the system hardware will always halt the system.
Virtualization support screen options
Option Description
Virtualization Allows you to enable or disable the Intel Virtualization Technology.
Enable Intel Virtualization Technology: This option is enabled by default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided
by Intel® Virtualization technology for direct I/O.
Enable VT for Direct I/O: This option is enabled by default.
Trusted Execution This option species whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware
capabilities provided by Intel Trusted Execution Technology. The TPM Virtualization Technology, and Virtualization
technology for direct I/O must be enabled to use this feature.
Trusted Execution: This option is enabled by default.
Wireless screen options
Option
Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch. The options are:
Wireless Device
Enable
Description
• WWAN
• GPS (on WWAN Module)
• WLAN/WiGig
• Bluetooth
All the options are enabled by default.
NOTE: For WLAN and WiGig enable or disable controls are tied together and they cannot be enabled or
disabled independently.
Allows you to enable or disable the internal wireless devices.
• WWAN/GPS
• WLAN/WiGig
• Bluetooth
All the options are enabled by default.
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Maintenance screen options
Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
BIOS Downgrade This controls ashing of the system rmware to previous revisions.
• Allows BIOS Downgrade (enabled by default)
Data Wipe This eld allows users to erase the data securely from all internal storage devices. The following is list of devices
aected:
• Internal SATA HDD/SSD
• Internal M.2 SATA SDD
• Internal M.2 PCIe SSD
• Internal eMMC
BIOS Recovery This eld allows you to recover from certain corrupted BIOS conditions from a recover le on the user primary hard
drive or an external USB key.
• BIOS Recovery from Hard Drive (enabled by default)
• BIOS Auto-Recovery
• Always perform Integrity Check
System Log screen options
Option
BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.
Thermal Events Allows you to view and clear the System Setup (Thermal) events.
Power Events Allows you to view and clear the System Setup (Power) events.
Description
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure
that your computer battery is fully charged and connected to a power outlet
: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
NOTE
update is completed.
1 Restart the computer.
2 Go to Dell.com/support.
• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.
3 If you are unable to detect or nd the Service Tag, click Choose from all products.
4 Choose the Products category from the list.
: Choose the appropriate category to reach the product page
NOTE
5 Select your computer model and the Product Support page of your computer appears.
6 Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
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System setup options
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7 Click Find it myself.
8 Click BIOS to view the BIOS versions.
9 Identify the latest BIOS le and click Download.
10 Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11 Click Save to save the le on your computer.
12 Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update the
BIOS from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and or setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
System setup options
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The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
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Supported operating systems
The following list shows supported operating systems
Table 7. Supported operating systems
Supported operating systems Operating System Description
Microsoft Windows 10
• Microsoft Windows 10 Pro (64-bit)
• Microsoft Windows 10 Home (64-bit)
6
Software
Other
OS Media Support
• Ubuntu
• Neokylin V6.0
• Dell.com/support to download eligible Windows OS
• USB media available for upsell
Downloading drivers
1 Turn on the laptop.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your laptop, and then click Submit.
NOTE
: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your laptop.
6 Scroll down the page and select the graphic driver to install.
7 Click Download File to download the graphic driver for your laptop.
8 After the download is complete, navigate to the folder where you saved the graphic driver le.
9 Double-click the graphic driver le icon and follow the instructions on the screen.
Downloading the chipset driver
1 Turn on the laptop.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your laptop, and then click Submit.
: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.
NOTE
4 Click Drivers and Downloads.
5 Select the operating system installed on your laptop.
6 Scroll down the page, expand Chipset, and select your chipset driver.
7 Click Download File to download the latest version of the chipset driver for your laptop.
8 After the download is complete, navigate to the folder where you saved the driver le.
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9 Double-click the chipset driver le icon and follow the instructions on the screen.
Intel chipset drivers
Verify if the Intel chipset drivers are already installed in the laptop.
Table 8. Intel chipset drivers
Before installation After installation
Intel HD Graphics drivers
Verify if the Intel HD Graphics drivers are already installed in the laptop.
Table 9. Intel HD Graphics drivers
Before installation After installation
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7
Troubleshooting
Enhanced Pre-Boot System Assessment — ePSA diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION
results or error messages.
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Real Time Clock reset
The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and
Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power o
state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC reset occurs after you release
the power button.
: If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds, the
NOTE
RTC reset process is aborted.
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The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are
unaected by the RTC reset:
• Service Tag
• Asset Tag
• Ownership Tag
• Admin Password
• System Password
• HDD Password
• Key Databases
• System Logs
The following items may or may not reset based on your custom BIOS setting selections:
• The Boot List
• Enable Legacy OROMs
• Secure Boot Enable
• Allow BIOS Downgrade
98 Troubleshooting
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8
Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
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