Dell Inspiron Mini 9 User Manual

INSPIRON

SETUP GUIDE

™

Model PP39S

INSPIRON™ 910

SETUP GUIDE

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

© 2008 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Dell

, the

DELL

logo,

Trademarks used in this text:

Intel

, and

Atom

Windows XP

countries.;

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

are registered trademarks and

are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other

Bluetooth

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Inspiron, YOURS IS HERE,

Core

is a trademark of Intel Corporation;

August 2008 P/N M770H Rev. A01

and

DellConnect

Microsoft, Windows

are trademarks of Dell Inc.;

, and

Contents

INSPIRON

Setting Up Your Inspiron Ultra

Mobile Device . . . . . . . . . . . . . . . . . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connecting the AC Adapter . . . . . . . . . . . . . . 6

Connecting the Network Cable

(optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Turning on Your Inspiron Ultra

Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the Wireless Key . . . . . . . . . . . . . . . . .9

®

Microsoft

Connect to the Internet (Optional) . . . . . . . . 10

Windows® XP Setup. . . . . . . . . . 10

Using Your Inspiron Ultra

Mobile Device . . . . . . . . . . . . . . . . . . . . . . .14

Left Side Features . . . . . . . . . . . . . . . . . . . . . 16

Computer Base and Keyboard

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Display Features . . . . . . . . . . . . . . . . . . . . . .21

Removing and Replacing the Battery . . . . . 22

Software Features . . . . . . . . . . . . . . . . . . . . . 23

Solving Problems . . . . . . . . . . . . . . . . . . . . .24

Network Problems . . . . . . . . . . . . . . . . . . . . . 24

Power Problems . . . . . . . . . . . . . . . . . . . . . . 25

Memory Problems . . . . . . . . . . . . . . . . . . . . . 26

Lockups and Software Problems . . . . . . . . . 27

Using Support Tools. . . . . . . . . . . . . . . . . . .30

Dell Support Center . . . . . . . . . . . . . . . . . . . . 30

System Messages . . . . . . . . . . . . . . . . . . . . . 31

Hardware Troubleshooter . . . . . . . . . . . . . . . 32

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 32

Restoring Your Operating System . . . . . . .35

Windows Operating System

Reinstallation . . . . . . . . . . . . . . . . . . . . . . . . . 35

3

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .37

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Online Services . . . . . . . . . . . . . . . . . . . . . . . 38

AutoTech Service. . . . . . . . . . . . . . . . . . . . . . 39

Product Information. . . . . . . . . . . . . . . . . . . . 39

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .40

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 41

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Basic Specifications . . . . . . . . . . . . . . . . . .44

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

4

Setting Up Your Inspiron Ultra Mobile Device

INSPIRON

This section provides information about setting
up your Inspiron 910 ultra mobile device and
connecting peripherals.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your Inspiron ultra
mobile device may cause it to overheat. To
prevent overheating ensure that you leave at
least 10.2 cm (4 in) at the back of the computer
and a minimum of 5.1 cm (2 in) on all other
sides. You should never put your computer in an
enclosed space, such as a cabinet or drawer
when it is powered on.

CAUTION: Do not block, push objects into,
or allow dust to accumulate in the air
vents. Do not store your Dell™ computer
in a low-airflow environment, such as
a closed briefcase, while it is running.
Restricting the airflow can damage the
computer or cause a fire.The computer
turns on the fan when the computer
gets hot. Fan noise is normal and does
not indicate a problem with the fan or
the computer.

NOTICE: Placing or stacking heavy or

sharp objects on the computer may result
in permanent damage to the computer.

5

Setting Up Your Inspiron Ultra Mobile Device

Connecting the AC Adapter

Connect the AC adapter to the computer and
then plug it into a wall outlet or surge protector.

CAUTION: The AC adapter works with
electrical outlets worldwide. However,
power connectors and power strips vary
among countries. Using an incompatible
cable or improperly connecting the cable
to a power strip or electrical outlet may
cause fire or equipment damage.

6

NOTICE: When you disconnect the
AC adapter cable from the computer, grasp
the connector, not the cable itself, and pull
firmly, but gently to help prevent damage to
the cable.

Connecting the Network Cable (optional)

To use a wired network connection, plug in the
network cable.

Setting Up Your Inspiron Ultra Mobile Device

7

Setting Up Your Inspiron Ultra Mobile Device

Turning on Your Inspiron Ultra Mobile Device

8

Setting Up Your Inspiron Ultra Mobile Device

Using the Wireless Key

To turn on wireless, with the computer turned
on, press the wireless key combination
(<Fn><2>)
of your selection appears on the screen.

on the keyboard. A confirmation

This key combination allows you to quickly turn
all of your wireless radios (Bluetooth

®

and WiFi)
off, such as when you are asked to disable all
wireless radios on an airplane flight. Pressing
<Fn><2> one time turns all of your radios off.
Pressing the key combination again returns your
wireless radios to their respective states they
were in before you pressed the key combination
the first time.

9

Setting Up Your Inspiron Ultra Mobile Device

Microsoft® Windows® XP Setup

If you ordered Windows XP operating system
with your computer, it is already configured.
To set up Windows XP for the first time, follow
the instructions on the screen. he screens
will take you through several procedures
including accepting license agreements,
setting preferences and setting up an Internet
connection.

NOTICE: Do not interrupt the operating
system’s setup process, doing so may
render your computer unusable.

10

Connect to the Internet (Optional)

NOTE: ISPs (Internet Service Providers)

and ISP offerings vary by country.

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).

NOTE: If an external USB modem or WLAN
adapter is not a part of your original
order, you can purchase one from the Dell
website at www.dell.com.

Setting Up a Wired Internet Connection in
Windows XP

If you are using a dial-up connection, connect
the telephone line to the external USB
modem (optional) and to the telephone wall
connector before you set up your Internet
connection. If you are using a DSL or cable/
satellite modem connection, contact your ISP
or cellular telephone service provider for setup
instructions and see “Setting Up Your Internet
Connection in Windows XP” on page 11.

11

Setting Up Your Inspiron Ultra Mobile Device

Setting Up a Wireless Connection in
Windows XP

2

1

3

4

Internet service 1.

cable or DSL modem2.

wireless router3.

portable computer with wireless network 4.
card

See the documentation for your computer or
router for more information about how to set up
and use your wireless network.

Before you can use your wireless Internet
connection, you need to connect your computer
to your wireless router.

To set up your connection using a wireless
router:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start→ Internet Explorer→ Connect to
the Internet.

Follow the instructions on the screen to 3.
complete the setup.

Setting Up Your Internet Connection in
Windows XP

To set up an Internet connection, perform the
steps in the following section.

NOTE: If you cannot connect to the Internet
but have successfully connected in the
past, the ISP might have a service outage.
Contact your ISP to check the service
status, or try connecting again later.

Setting Up Your Inspiron Ultra Mobile Device

NOTE: Have your ISP information ready. If
you do not have an ISP, the Connect to the
Internet wizard can help you get one.

Save and close any open files, and exit any 1.
open programs.

Click 2. Start→ lnternet Explorer→ Connect to

the Internet.

In the next window, click the appropriate 3.
option:

If you do not have an ISP, click a. Choose from
a list of Internet service providers (ISPs).

If you have already obtained setup b.
information from your ISP but you did
not receive a setup CD, click Set up my
connection manually.

If you have a setup CD, click c. Use the CD I

got from an ISP.

NOTE: Your computer may or may not have

an external optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

12

Click 4. Next.

If you selected Set up my connection
manually in step 3, continue to step 5.
Otherwise, follow the instructions on the
screen to complete the setup.

NOTE: If you do not know which type of
connection to select, contact your ISP.

Click the appropriate option under 5. How do
you want to connect to the Internet?, and
click Next.

Use the setup information provided by your 6.
ISP to complete the setup.

Setting Up Your Inspiron Ultra Mobile Device

13

INSPIRON

14

Your Inspiron 910 has indicators, buttons, and
features that provide information at-a-glance
and time-saving shortcuts for common tasks.

Right Side Features

Using Your Inspiron Ultra Mobile Device

5

4

3

2

1

1

Audio Out/ Headphone connector

– Connects to a pair of headphones, or

sends audio to a powered speaker or
sound system.

2

Audio In/ Microphone connector –

Connects to a microphone or input signal
for use with audio programs.

3

USB 2.0 connector – Connects to

USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.

4

VGA connector – Connects to a

monitor or projector.

5

Network connector – If you are

using a cabled network signal, this
connects your computer to a network or
broadband device.

Using Your Inspiron Ultra Mobile Device

15

16

Using Your Inspiron Ultra Mobile Device

Left Side Features

1

2

3

4

Using Your Inspiron Ultra Mobile Device

1

Security cable slot – Attaches a

commercially available antitheft device to
the computer.

NOTE: Before you buy an antitheft
device, ensure that it works with the
security cable slot on your computer.

2

AC adapter connector – Connects to

the AC adapter to power on the computer
and charge the battery when the computer
is not in use.

3

USB 2.0 connectors (2) – Connect to

USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.

SD • MS/Pro•M MC

4

3-in-1 Media card reader – Provides a

fast and convenient way to view and
share digital photos, music, videos, and
documents stored on the following digital
memory cards:

Secure digital (SD) memory card•
Secure Digital High Capacity (SDHC) •

card
Multi Media Card (MMC)•
Memory Stick•

NOTE: Your computer ships with a
plastic blank installed in the media
card slot. Blanks protect unused slots
from dust and other particles. Save
the blank for use when no media card
is installed in the slot. Blanks from
other computers may not fit your
computer.

17

18

Using Your Inspiron Ultra Mobile Device

Computer Base and Keyboard Features

1

2

4

5

6

3

1

Power indicator light – Turns on

when the system is powered on.

The light operates as follows:

On AC Adapter:

Solid white• – The computer is on, off,
or in hibernate mode, and the battery is
charging.

Flashing white –• The computer is in
standby mode.

Off –• The computer is off or in hibernate
mode and the battery is adequately
charged.

On Battery:

Solid white –• the computer is on.

Flashing white –• the computer is in
standby mode.

• Off – the computer off or in hibernate
mode.

Using Your Inspiron Ultra Mobile Device

2

Battery status light – Flashes amber

light to indicate that the battery charge is
low. Connect to an AC adapter to charge
the battery.

3

Touch pad – Provides the functionality of

a mouse to move the cursor, drag or move
selected items, and left-click by tapping
the surface.

4 Integrated single analog microphone –

Provides quality sound for video chatting
and voice recording.

5

Touch pad buttons – Provide left- and

right-click functions like those on a mouse.

6

Keyboard – The settings for this keyboard

can be personalized by using the system
setting utility.

19

Using Your Inspiron Ultra Mobile Device

For more information on the keyboard, see

Dell Technology Guide

control keys are also located on the keyboard.

Press <Fn><2> to turn on/off your wireless devices

Press <Fn><3> to view details of your battery status, health, and
to get battery tips

Press <Fn><4> to mute the sound

Press <Fn><5> to turn down the volume

Press <Fn><6> to turn up the volume

. Wireless and volume

20

21

Using Your Inspiron Ultra Mobile Device

Display Features

The display panel holds an optional camera and
accompanying dual microphones.

1 Camera activity light (optional)

– Indicates when the camera is

on or off. Based on selections
you made when purchasing your
computer, your computer may
not include a camera.

2

Camera (optional) – Built-in

camera for video capture,
conferencing, and chat. Based
on the selections you made
when purchasing your computer,
your computer may not include
a camera.

3

Display – Your display can vary

based on selections you made
when purchasing your computer.
For more information about
displays, see the Dell Technology
Guide.

1

2

3

22

Using Your Inspiron Ultra Mobile Device

2

3

1

Removing and Replacing the Battery

CAUTION: Using an incompatible battery

may increase the risk of fire or explosion.
This computer should only use a battery
purchased from Dell. Do not use batteries
from other computers.

CAUTION: Before removing the battery,
shut down the computer, and remove
external cables (including the AC adapter).

1

Battery-bay release latch

2

Battery

3

Battery-lock latch

To remove the battery:

Shut down the computer and turn it over. 1.

Slide the battery-bay release latch and the 2.
battery-lock latch towards the outer edges.

Slide the battery out of the battery bay. 3.

To replace the battery, slide it into the bay until it
clicks into place and slide the battery-lock latch
to the lock position.

Using Your Inspiron Ultra Mobile Device

Software Features

NOTE: For more information about the

features described in this section, see
the Dell Technology Guide on your
computer or on the Dell Support website at

support.dell.com.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards,
fliers, and spreadsheets depending on the
applications installed in your computer. Check
your purchase order for software installed on
your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files, and so on.

Entertainment and Multimedia

You can use your computer to watch videos,
play games, listen to music and internet radio
stations.

Customizing the Desktop in Windows XP

You can customize your desktop to change the
appearance, resolution, wallpaper, screensaver,
and so on by accessing the Display Properties
window.

To access the display properties window:

Right-click an open area of the desktop.1.

Click 2. Properties, to open the Display
Properties window and learn more about
your customization options.

23

Solving Problems

This section provides troubleshooting

INSPIRON

information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 30 or “Contacting Dell” on page 41.

CAUTION: Only trained service personnel
should remove the computer cover. See
the

Service Manual

website at support.dell.com for advanced
service instructions.

on the Dell Support

Network Problems

Wireless Connections

If the wireless network connection is lost

— The wireless key combination may have
been unintentionally pressed, deactivating
your wireless connections. To turn on wireless,
press <Fn><2>.

24

— You can manage the Wireless LAN using

Windows Wireless Network Connections

accessed from the Control Panel.

— Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.

Wired Connections

If the network connection is lost — The cable

is loose or damaged. Check the cable to ensure
it is plugged in and not damaged.

The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:

Green — A good connection exists between •
a 10-Mbps network and the computer.

Orange — A good connection exists between •
a 100-Mbps network and the computer.

,

Solving Problems

Off — The computer is not detecting a •
physical connection to the network.

NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.

NOTE: If you cannot connect to the Internet
but have successfully connected in the
past, the ISP might have a service outage.
Contact your ISP to check the service
status, or try connecting again later.

Power Problems

If the power light is off — The computer is

either turned off or is not receiving power.

Reseat the power cable into both the •
power connector on the computer and the
electrical outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection

devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as a
lamp.

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.

If the power light is solid white and the
computer is not responding — The display may

not be responding. Press the power button until
the computer turns off and then turn it back on.
If the problem persists, see the

Guide

on your computer or on the Dell Support

website at support.dell.com.

Dell Technology

25

Solving Problems

If the power light is blinking white — The
computer is in standby mode. Press a key on
the keyboard, move the pointer using the touch
pad or a connected mouse, or press the power
button to resume normal operation.

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension cables.•

Too many devices connected to a power strip.•

Multiple power strips connected to the same •
electrical outlet.

26

Memory Problems

If you receive an insufficient memory
message—

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for minimum •
memory requirements. If necessary, install
additional memory (See the Service Manual on
the Dell Support website at support.dell.com).

Reseat the memory modules (See the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.

Solving Problems

If you experience other memory problems —

Ensure that you are following the memory •
installation guidelines (see the Service
Manual on the Dell Support website at
support.dell.com).

Check if the memory module is compatible •
with your computer. Your computer supports
DDR2 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 44.

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 32).

Reseat the memory modules (see the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the discs (CD or DVD).

NOTE: Your computer may or may not have
an external optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

27

Solving Problems

If the computer stops responding —

NOTICE: You might lose data if you are

unable to perform an operating system
shutdown.

Turn the computer off. If you are unable to get
a response by pressing a key on your keyboard
or moving your mouse, press the power button
until the computer turns off and then restart
your computer.

If a program is designed for an earlier
Microsoft

®

Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to non-Windows XP operating system
environments.

Click 1. Start→ All Programs→ Accessories→
Program Compatibility Wizard.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

28

If a solid blue screen appears — Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard
or moving your pointer using the touch pad or
mouse, press and hold the power button until
the computer turns off and then restart your
computer.

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
solid-state drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

Uninstall and then reinstall the program, –
if necessary.

Write down any error message that is –
displayed to help in troubleshooting.

Solving Problems

29

Using Support Tools

NOTE: The instructions in this section are

INSPIRON

for computers with Windows XP operating
system installed.

Dell Support Center

The Dell Support Center helps you find
the service, support, and system-specific
information you need. For more information
about Dell Support Center and available support
tools, click the Services tab at support.dell.com.

Click the
application. The home page provides links to
access:

Self Help (Troubleshooting, Security, System •
Performance, Network/Internet, Backup/
Recovery, and Windows operating system)

Alerts (technical support alerts relevant to •
your computer)

30

icon in the taskbar to run the

Assistance from Dell (Technical Support with •
DellConnect
and Tutorials, How-To Help with Dell on Call,
and Online Scan with PC CheckUp)

About Your System (System Documentation, •
Warranty Information, System Information,
Upgrades & Accessories)

The top of the Dell Support Center home page
displays your computer’s model number along
with its service tag and express service code.

For more information about the Dell Support
Center, see the
computer or on the Dell Support website at
support.dell.com.

™

, Customer Service, Training

Dell Technology Guide

on your

Using Support Tools

System Messages

If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Service Manual on the
Dell Support website at support.dell.com
or see “Contacting Dell” on page 41 for
assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error see “Contacting Dell” on page 41 for
assistance.

CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
See the Service Manual on the Dell Support
website at support.dell.com or see “Contacting
Dell” on page 41 for assistance.

Solid-state disk (SSD) drive failure — Possible
solid-state disk drive failure during POST, see
“Contacting Dell” on page 41 for assistance.

Solid-state disk (SSD) drive read failure —
Possible solid-state disk drive failure during
SSD boot test see “Contacting Dell” on page 41
for assistance.

Keyboard failure — Keyboard failure or loose
cable.

No boot device available — No bootable partition
on solid-state disk drive, the solid-state disk drive
connector is loose, or no bootable device exists.

If the solid-state drive is your boot device, •
ensure that the connector is connected
and that the drive is installed properly and
partitioned as a boot device.

31

Using Support Tools

Enter system setup and ensure that the boot •
sequence information is correct (see the
Service Manual on the Dell Support website
at support.dell.com).

No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure (see the Service Manual on the Dell
Support website at support.dell.com).

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both of
them.

NOTICE - Solid-state Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or
may not indicate a potential solid-state drive
problem — S.M.A.R.T error, possible solid-state

disk drive failure. This feature can be enabled

32

or disabled in the BIOS setup (see “Contacting
Dell” on page 41 for assistance).

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start→ Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 27 and run the

Using Support Tools

Dell Diagnostics before you contact Dell for
technical assistance.

It is recommended that you print this procedure
before you begin.

NOTICE: Dell Diagnostics works only on
Dell computers.

NOTE: The

Drivers and Utilities

disc
is optional and may not ship with your
computer.

See the Dell Technology Guide to review your
computer’s configuration information, and
ensure that the device that you want to test
displays in the system setup program and is
active.

Start the Dell Diagnostics from your solid-state
drive or from the

Drivers and Utilities

disc.

Starting Dell Diagnostics From Your Solid-state
Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your solid-state
drive.

NOTE: If your computer cannot display a
screen image, see “Contacting Dell” on
page 41.

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.

™

logo appears, press <0>
immediately. Select Diagnostics from the
boot menu and press <Enter>.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft

®

Windows® desktop;

then, shut down your computer and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

Drivers

Press any key to start the Dell Diagnostics 4.
from the diagnostics utility partition on your
solid-state drive.

33

Using Support Tools

Starting Dell Diagnostics From the Drivers and
Utilities Disc

NOTE: Your computer may or may not have

an external optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

Insert the1.

Drivers and Utilities

disc.

Shut down and restart the computer. 2.
When the DELL logo appears, press <0>
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

34

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 1 to start the CD menu and press 5.
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.

When the Dell Diagnostics 7. Main Menu
appears, select the test you want to run.

Restoring Your Operating System

INSPIRON

If you received an Operating System disc with
your computer, you can use it to restore your
operating system. However, using the Operating
System disc also deletes all data on the solid­state drive.

NOTE: Your computer may or may not have
an external optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

Windows Operating System Reinstallation

Before you Begin

If you are considering reinstalling the Windows
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback.

NOTICE: Before performing the installation,
back up all data files on your primary
solid-state drive. For conventional
solid-state drive configurations, the primary
solid-state drive is the first drive detected
by the computer.

To reinstall Windows, you need the following
items:

Dell Operating System

• disc

Dell Drivers and Utilities

• disc

NOTE: The
contains drivers that were installed during
the assembly of the computer. Use the

Drivers and Utilities

drivers. Depending on the region from which
you ordered your computer, or whether you
requested the discs, the

Utilities

not ship with your computer.

Dell Drivers and Utilities

disc to load any required

Dell Drivers and

disc and

Operating System

disc

Dell

disc may

35

Restoring Your Operating System

Reinstalling Windows XP

The reinstallation process can take one to
two hours to complete. After you reinstall the
operating system, you must also reinstall the
device drivers, virus protection program, and
other software.

Save and close any open files and exit any 1.
open programs.

Insert the 2.

Operating System

disc.

Click 3. Exit if the Install Windows message
appears.

Restart the computer.4.

When the DELL logo appears, press <0> 5.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

36

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 6.

CD/DVD/CD-RW Drive and press <Enter>.

NOTE: Your computer may or may not have

an external optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

Press any key to 7. Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.

Getting Help

INSPIRON

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 23 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 32 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 40.

Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 38 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 40
and then “Contacting Dell” on page 41.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services mentioned
below are not always available in all
locations outside the continental U.S.
Call your local Dell representative for
information on availability.

37

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer-based diagnostics to
provide fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 40 and then see the contact
information for your region or go to

support.dell.com.

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

38

www.dell.com/la• (Latin American and
Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail addresses

[e-mail]• (Asian/Pacific
countries only)

Getting Help

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

AutoTech Service

Dell’s automated support service–AutoTech–
provides recorded answers to the questions
most frequently asked by Dell customers about
their portable and desktop computers.

When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond
to your questions. For instructions on accessing
the telephone number to call your region, see
“Contacting Dell” on page 41.

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you

for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 41
for problems with your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 41.

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 41.

39

Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

40

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to

Getting Help

a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

NOTE: See “Before You Call” on page 40

before you contact Dell.

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. support.dell.com.

Verify your country or region in the 2. Choose
A Country/Region drop-down menu at the
bottom of the page.

Click 3. Contact Us on the left side of the page.

Select the appropriate service or support link 4.
based on your need.

Choose the method of contacting Dell that is 5.
convenient for you.

41

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system. your Operating System disc.

run a diagnostic program for your computer,
reinstall notebook system software, or update
drivers for your computer, and readme files.

learn more about your operating system,
maintaining peripherals, Internet, Bluetooth
networking, and e-mail.

the

Drivers and Utilities

NOTE: Drivers and documentation updates
can be found on the Dell
at support.dell.com.

the Dell Technology Guide installed on your

®

computer or on the Dell Support website at

,

support.dell.com.

disc.

™

Support website

upgrade your computer with new or additional
memory, or a new solid-state drive.

reinstall or replace a worn or defective part.

42

the Service Manual on the Dell Support website
at support.dell.com

NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

Regulatory information, Ergonomics
information, and End User License Agreement.

find your Service tag/Express Service Code—

the back or bottom of your computer.
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support.

find drivers and downloads.

access technical support and product help.

the Dell

support.dell.com.

check on your order status for new purchases.

find solutions and answers to common
questions.

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users.

Finding More Information and Resources

™

Support website at

43

Basic Specifications

System Model - Dell Inspiron 910

INSPIRON

This section provides basic information that you
may need when setting up, updating drivers for,
and upgrading your computer.

NOTE: Offerings may vary by region.
For more information regarding the
configuration of your computer, click
Start→ Help and Support and select the
option to view information about your
computer.

Processor

Type Intel

L2 cache 512 KB

External bus frequency 533 MHz

®

Atom™ N270

44

Memory

Connectors one internally-

accessible SO-DIMM
socket

Capacities 512 MB, and 1 GB

Memory type 533/667/800 MHz

DDR2

SO-DIMM

Memory
configuration
possible

NOTE: For instructions on upgrading your
memory, see the Service Manual on the
Dell Support website at support.dell.com.

512 MB, 1 GB

Basic Specications

Computer Information

System Chipset Intel 945GSE

Data bus width 64 bits

DRAM bus width single channel

64-bit buses

Processor address

32 bits

bus width

Flash EPROM 1 MB

PCI Bus 32 bits

Internal Storage

Type SSD (Solid-state

drive) MLC

Capacity 4 GB, 8 GB, or 16 GB

Communications

Modem type External V.92 56K

USB Modem

Modem interface Universal Serial Bus

(USB)

Network adapter 10/100 Ethernet LAN

on system board

Wireless WWAN (Mini-Card),

internal WLAN
(Mini-Card) with
WiFi bg, Bluetooth

®

wireless technology

Video

Video controller Intel 945GSE UMA

Video memory sharing 8 MB of

system memory

LCD interface LVDS

45

Basic Specications

Audio

Audio type 2 channel High Definition

Audio

Audio controller Realtek ALC268

Stereo
conversion

Internal
Interface

External
Interface

Speaker two 4-ohm speakers

Internal speaker
amplifier

Volume controls program menus

24-bit (analog-to-digital
and digital-to-analog)

Intel High Definition Audio

integrated analog
microphone, microphone­in connector, stereo
headphones/speakers
connector

0.5 watt per channel into
4 ohm

46

Ports and Connectors

Audio integrated analog

microphone,
microphone
connector, one stereo
headphone/speakers
connector

Mini-Card two Type IIIA Full

Mini Card slot

Network adapter RJ-45 port

USB three 4-pin USB

2.0-compliant
connectors

Video 15-hole connector

Basic Specications

Display

Type (TrueLife) 8.9 inch WSVGA

Dimensions:

Height 129.55 mm (5.1 in)

Width 213.36 mm (8.2 in)

Maximum resolution 1024 x 600

Refresh rate 60 Hz

Operating angle 0° (closed) to 135°

Luminance 162 min. 180 typ. cd/

m² (5 point avg)

Display

Viewing Angles:

Horizontal ±40° (LED) min.

Vertical +15°/–30° (LED) min.

Pixel pitch 0.1905x0.189 mm

Controls brightness can be

controlled through
keyboard shortcuts
(see

Dell Technology

Guide

for more

information.)

Keyboard

Number of keys 61 (U.S. and Canada);

66 (Europe); 68
(Japan); 62 (Korea)

47

Basic Specications

Camera (optional)

Pixel 0.3 megapixel

1.3 megapixel

Video resolution 320x240 ~1280x1024

(640x480 at 30fps)

Diagonal viewing
angle

Touch pad

X/Y position
resolution (graphics
table mode)

66°

240 cpi

Size:

Width 62 mm (2.44 in) sensor-

active area

Height 32.5 mm (1.28 in)

rectangle

48

Battery

Type 4-cell lithium ion

Depth 58.23 mm (2.30 inches)

Height 21.5 mm (0.8 in)

Width 140.6 mm (5.54 in)

Weight 0.23 kg (0.5 lb)

Voltage 14.8 VDC

Charge time (approximate)

Computer off 4 hours

:

Basic Specications

Battery

Operating time Battery operating

time varies depending
on operating
conditions and can be
significantly reduced
under certain power­intensive conditions.

See

Dell Technology

Guide

for more

information.

Life span
(approximate)

300 discharge/charge
cycles

Temperature range:

Operating 0° to 35°C (32° to 95°F)

Storage

–

40° to 65°C (–40° to

149°F)

Coin-cell battery CR-2032

AC Adapter

Input voltage 100–240 VAC

Input current

1.0 A

(maximum)

Input frequency 50–60 Hz

Output power 30 W

Output current 1.58 A (maximum)

Rated output voltage 19.0 VDC

Dimensions:

30 W (APD)

Height 59.2 mm (2.33 in)

Width 34.0 mm (1.34 in)

Depth 85.0 mm (3.35in)

Weight (with cables) 0.15 kg (0.33 lb)

30 W (ESP)

49

Basic Specications

AC Adapter

Height 57.0 mm (2.24 in)

Width 40.0 mm (1.57 in)

Depth 80.0 mm (3.15in)

Weight (with cables) 0.18 kg (0.40 lb)

30 W (PI)

Height 70.0 mm (2.76 in)

Width 36.0 mm (1.42 in)

Depth 78.0 mm (3.07in)

Weight (with cables) 0.156 kg (0.34 lb)

Physical

Height 27.2 mm to 31.7 mm

(1.07 in to 1.25 in)

Width 232 mm (9.1 in)

50

Physical

Depth 172 mm (6.80 in)

Weight (with 4-cell
battery):

Configurable to less
than

1.07 kg (2.36 lb)

Computer Environment

Temperature range:

Operating 0° to 35°C (32° to

95°F)

Storage

–

40° to 65°C (–40° to

149°F)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Basic Specications

Computer Environment

Maximum vibration (using a random-vibration
spectrum that simulates user environment):

Operating 0.66 GRMS

Storage 1.3 GRMS

Maximum shock (measured with solid-state
drive in head-parked position and a 2-ms half­sine pulse):

Operating 110 G

Storage 163 G

Computer Environment

Altitude (maximum)

:

Operating

Storage

Airborne contaminant
level

–

15.2 to 3048 m

–

(

50 to 10,000 ft)

–

15.2 to 10,668 m

–

(

50 to 35,000 ft)

G2 or lower
as defined by
ISA-S71.04-1985

51

Index

A

INSPIRON

AC adapter

size and weight 49, 50

airflow, allowing 5

AutoTech 39

C

calling Dell 40

chipset 45

computer, setting up 5

connect(ing)

to the Internet 10

Contacting Dell online 41

customer service 38

52

D

damage, avoiding 5

Dell Support Center 30

Dell support website 43

Dell Technology Guide

for further information 42

Diagnostic Checklist 40

drivers and downloads 43

E

e-mail addresses

for technical support 38

expansion bus 45

F

finding more information 42

FTP login, anonymous 39

H

hardware problems

diagnosing 32

Hardware Troubleshooter 32

help

getting assistance and support 37

I

Internet connection 10

ISP

Internet Service Provider 10

M

memory problems

solving 26

memory support 44

®

Microsoft

Windows® XP

Program Compatibility Wizard 28

reinstalling 36

setup 10

N

network connection

fixing 24

O

order status 39

P

power problems, solving 25

power strips, using 6

problems, solving 24

processor 44

products

information and purchasing 39

Index

53

Index

R

reinstalling

Windows 35

resources, finding more 42

S

setup, before you begin 5

software features 23

software problems 27

solving problems 24

specifications 44

support e-mail addresses 38

support sites

worldwide 38

System Messages 31

system reinstall options 35

54

T

technical support 38

V

ventilation, ensuring 5

W

Windows, reinstalling 35

wired network

network cable, connecting 7

wireless network connection 24

Printed in the U.S.A.

www.dell.com | support.dell.com

Printed in Malaysia.

www.dell.com | support.dell.com

Printed in Ireland.

www.dell.com | support.dell.com

Printed in Brazil.

www.dell.com | support.dell.com

Printed in China.

Printed on recycled paper.

www.dell.com | support.dell.com