DELL D620 User Guide

Dell Latitude D620 User's Guide

Dell Latitude D620 User's Guide

Finding Information System Setup Program
About Your Computer Reinstalling Software
Using a Battery Adding and Replacing Parts
Using the Keyboard

Dell QuickSet Features
Using the Display Traveling With Your Computer
Using Multimedia Getting Help
Using a Network Specifications
Using Cards Appendix
Securing Your Computer Glossary
Troubleshooting

For information on other documentation included with your computer, see Finding Information.

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or

death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Glossary.

If you purchased a Dell n Series computer, any references in this document to Microsoft®

Windows®

operating systems are not applicable.

Information in this document is subject to change without notice.
© 20052006 Dell Inc. All rights reserved.

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Dell Latitude D620 User's Guide

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge,

PowerVault, PowerApp, ExpressCharge, TravelLite, Strike Zone, Wi-Fi Catcher, Dell MediaDirect, XPS, and Dell OpenManage

are trademarks of Dell Inc.; Core and Intel are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows
are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and
is used by Dell under license; TouchStrip is a trademark of UPEK, Inc.; EMC is a registered trademark of EMC Corporation;
ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell
Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP18L

January 2006 P/N PC979 Rev. A01

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Finding Information: Dell Latitude D620 User's Guide

Back to Contents Page

Finding Information

Dell Latitude D620 User's Guide

NOTE: Some features or media may be optional and may not ship with your computer. Some

features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

● A diagnostic program

for my computer

● Drivers for my

computer

● My device

documentation

● Notebook System

Software (NSS)

Drivers and Utilities CD (also known as ResourceCD)

NOTE: The Drivers and Utilities CD may be optional and may not

ship with your computer.

Documentation and drivers are already installed on your computer.
You can use the CD to reinstall drivers (see

Reinstalling Drivers and

Utilities) or to run the Dell Diagnostics (see Dell Diagnostics).

Readme files may be included on your CD to provide last-minute
updates about technical changes to your computer or advanced
technical-reference material for technicians or experienced users.

NOTE: Drivers and documentation updates can be found at

support.dell.com.

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Finding Information: Dell Latitude D620 User's Guide

● How to set up my

computer

● Basic troubleshooting

information

● How to run the Dell

Diagnostics

● How to remove and

install parts

Quick Reference Guide

NOTE: This document may be optional and may not ship with your

computer.

NOTE: This document is available as a PDF at support.dell.com.

● Warranty information

● Terms and Conditions

(U.S. only)

● Safety instructions

● Regulatory information

● Ergonomics information

● End User License

Agreement

Dell Product Information Guide

● How to remove and

replace parts

● Specifications

● How to configure

system settings

● How to troubleshoot

and solve problems

Dell Latitude User's Guide

Microsoft Windows XP Help and Support Center

1. Click the Start button and click Help and Support.

2. Click Dell User and System Guides and click System
Guides.

3. Click the User's Guide for your computer.

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Finding Information: Dell Latitude D620 User's Guide

● Service Tag and

Express Service Code

● Microsoft Windows

License Label

Service Tag and Microsoft® Windows® License

These labels are located on the bottom of your computer.

● Use the Service Tag to identify your computer when you use

support.dell.com or contact support. It is recommended
that you keep a copy of the Service Tag in a secure location
in case your computer is lost or stolen.

● Enter the Express Service Code to direct your call when

contacting support.

● Solutions 

Troubleshooting hints
and tips, articles from
technicians, and online
courses, frequently
asked questions

● Community  Online

discussion with other
Dell customers

● Upgrades  Upgrade

information for
components, such as
memory, the hard
drive, and the
operating system

● Customer Care  Contact

information, service call
and order status,
warranty, and repair
information

● Service and support 

Service call status and
support history, service
contract, online
discussions with support

● Reference  Computer

documentation, details
on my computer
configuration, product
specifications, and

Dell Support Website  support.dell.com

NOTE: Select your region to view the appropriate support site.

To download Notebook System Software:

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Finding Information: Dell Latitude D620 User's Guide

white papers

● Downloads  Certified

drivers, patches, and
software updates

● Notebook System

Software (NSS) If you
reinstall the operating
system for your
computer, you should
also reinstall the NSS
utility. NSS provides
critical updates for your
operating system and
support for Dell 3.5­inch USB floppy drives,
Intel® Pentium® M
processors, optical
drives, and USB
devices. NSS is
necessary for correct
operation of your Dell
computer. The software
automatically detects
your computer and
operating system and
installs the updates
appropriate for your
configuration.

1. Go to support.dell.com and click Downloads.

2. Enter your Service Tag or product model.

3. In the Download Category drop-down menu, click All.

4. Select the operating system and operating system language
for your computer, and click Submit.

5. Under Select a Device, scroll to System and

Configuration Utilities, and click Dell Notebook System
Software.

● Software upgrades and

troubleshooting hints 
Frequently asked
questions, hot topics,
and general health of
your computing
environment

Dell Support Utility

The Dell Support Utility is an automated upgrade and notification
system installed on your computer. This support provides real-time
health scans of your computing environment, software updates,
and relevant self-support information. Access the Dell Support

Utility from the

icon in the taskbar. For more information, see

Accessing the Dell Support Utility.

● How to use Windows XP

● How to work with

programs and files

● How to personalize my

desktop

Windows Help and Support Center

1. Click the Start button and click Help and Support.

2. Type a word or phrase that describes your problem and click
the arrow icon.

3. Click the topic that describes your problem.

4. Follow the instructions on the screen.

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Finding Information: Dell Latitude D620 User's Guide

● Information on network

activity, the Power
Management Wizard,
hotkeys, and other
items controlled by Dell
QuickSet

Dell QuickSet Help

To view Dell QuickSet Help, right-click the icon in the
Microsoft® Windows® taskbar.

For more information on Dell QuickSet, see

Dell QuickSet Features.

● How to reinstall my

operating system

Operating System CD

NOTE: The Operating System CD may be optional and may not

ship with your computer.

The operating system is already installed on your computer. To
reinstall your operating system, use the optional Operating System
CD. See

Using the Operating System CD.

After you reinstall your operating system, use the Drivers and
Utilities CD (ResourceCD) to reinstall drivers for the devices that
came with your computer.

NOTE: The color of your CD varies based on the operating system

you ordered.

Back to Contents Page

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System Setup Program: Dell Latitude D620 User's Guide

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System Setup Program

Dell Latitude D620 User's Guide

Overview
Viewing the System Setup Screens
System Setup Screens
Commonly Used Settings

Overview

NOTE: Your operating system may automatically configure most of the options available in

system setup, thus overriding options that you set through system setup. (An exception is the
External Hot Key option, which you can disable or enable only through system setup.) For
more information on configuring features for your operating system, see the Help and Support
Center. See

Windows Help and Support Center.

You can use system setup as follows:

● To set or change user-selectable featuresfor example, your computer password

● To verify information about the computer's current configuration, such as the amount of system

memory

After you set up the computer, run system setup to familiarize yourself with your system configuration
information and optional settings. You may want to write down the information for future reference.

The system setup screens display the current setup information and settings for your computer, such
as:

● System configuration

● Boot order

● Boot (start-up) configuration and docking-device configuration settings

● Basic device-configuration settings

● System security and hard-drive password settings

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NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical

support, do not change the system setup settings. Certain changes might make your computer
work incorrectly.

Viewing the System Setup Screens

1. Turn on (or restart) your computer.

2. When the DELL logo appears, press <F2> immediately. If you wait too long and the Windows
logo appears, continue to wait until you see the Windows desktop. Then shut down your
computer and try again.

System Setup Screens

In System Setup, primary categories of settings are listed on the left. To view the types of settings in a
category, highlight the category and press <Enter>. When you highlight a setting type, the right side
of the screen displays the value for that setting type. You can change settings that appear as white
type on the screen. Values that you cannot change (because they are determined by the computer)
appear less bright.

System-setup key functions are listed across the bottom of the screen.

Commonly Used Settings

Certain settings require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The boot sequence tells the computer where to look to find the software needed to start the operating
system. You can control the boot sequence and enable/disable devices using the Boot Sequence
page, which is located in the System category.

NOTE: To change the boot sequence on a one-time-only basis, see Performing a One-Time Boot.

The Boot Sequence page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:

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System Setup Program: Dell Latitude D620 User's Guide

● Diskette Drive

● Modular bay HDD

● Internal HDD

● CD/DVD/CD-RW drive

During the boot routine, the computer starts at the top of the list and scans each enabled device for
the operating system start-up files. When the computer finds the files, it stops searching and starts the
operating system.

To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key,
and then enable or disable the device or change its order in the list.

● To enable or disable a device, highlight the item and press the space bar. Enabled items appear

as white and display a small triangle to the left; disabled items appear blue or dimmed without
a triangle.

● To reorder a device in the list, highlight the device and then press <u> or <d> (not case-

sensitive) to move the highlighted device up or down.

Boot sequence changes take effect as soon as you save the changes and exit system setup.

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering system setup. (You can also use this
procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)

1. Shut down the computer through the Start menu.

2. If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.

3. Connect the computer to an electrical outlet.

4. Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too
long and the Windows logo appears, continue to wait until you see the Windows desktop. Then
shut down your computer and try again.

5. When the boot device list appears, highlight the device from which you want to boot and press
<Enter>.

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Changing COM Ports

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Serial Port, which is located in the Onboard Devices category, allows you to map the serial port
COM address or disable the serial port and its address, which frees computer resources for another
device to use.

Enabling the Infrared Sensor

1. Locate Fast IR under Onboard Devices.

NOTE: Ensure that the COM port that you select is different from the COM port assigned to the

serial connector.

2. Press <Enter>.

3. Use the arrow keys to select the infrared COM port setting.

4. Press <Enter>.

5. Follow the instructions on the screen.

After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up
and use an infrared device, see the infrared device documentation and the Windows XP Help and
Support Center (see

Windows Help and Support Center).

Back to Contents Page

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About Your Computer: Dell Latitude D620 User's Guide

Back to Contents Page

About Your Computer

Dell Latitude D620 User's Guide

Front View
Left Side View
Right Side View
Back View
Bottom View

Front View

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1

display latch 2 display 3 power button

4

device status lights 5 keyboard 6 fingerprint reader (optional)

(optional)

7

speaker 8 touch pad buttons/track stick 9 keyboard status lights

10

volume control buttons 11 ambient light sensor (ALS) 12 mute button

display latch  Keeps the display closed.

display  For more information about your display, see

Using the Display.

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power button  Press the power button to turn on the computer or exit a power management mode. See

Power Management Modes.

NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows®

operating system shutdown rather than by pressing the power button.

If the computer stops responding, press and hold the power button until the computer turns off completely
(which may take several seconds).

device status lights

Turns on when you turn on the computer and blinks when the computer is in a power
management mode.

Turns on when the computer reads or writes data.

NOTICE: To avoid loss of data, never turn off the computer while the

light is flashing.

Turns on steadily or blinks to indicate battery charge status.

Turns on when wireless devices are enabled.

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Turns on when Bluetooth® wireless technology is enabled. To enable or disable Bluetooth
wireless technology, move the wireless switch to the "on" position. See

wireless switch for more

information.

NOTE: Bluetooth wireless technology is an optional feature on your computer, so the

icon
turns on only if you ordered Bluetooth wireless technology with your computer. For more
information, see the documentation that came with your Bluetooth wireless technology.

If the computer is connected to an electrical outlet, the

light operates as follows:

❍ Solid green: The battery is charging.
❍ Flashing green: The battery is almost fully charged.
❍ Off: The battery is adequately charged (or external power is not available to charge the

battery).

If the computer is running on a battery, the

light operates as follows:

❍ Off: The battery is adequately charged (or the computer is turned off).
❍ Flashing orange: The battery charge is low.
❍ Solid orange: The battery charge is critically low.

keyboard  The keyboard includes a numeric keypad as well as the Windows logo key. For information on

supported keyboard shortcuts, see

Using the Keyboard.

fingerprint reader (optional)  Helps to keep your Dell computer secure. When you slide your finger over

the reader, it uses your unique fingerprint to authenticate your user identity. For information on how to
activate and use the security management software that controls the fingerprint reader, see

Security

Management Software.

speaker  To adjust the volume of the integrated speaker, press the volume control buttons, mute button, or

volume-control keyboard shortcuts. For more information, see

Key Combinations.

touch pad buttons/track stick  Provide the functionality of a mouse. See

Touch Pad for more information.

ambient light sensor (ALS)  Helps to control display brightness. See for more information, see

Using the

Ambient Light Sensor.

keyboard status lights

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The green lights located above the keyboard indicate the following:

Turns on when the numeric keypad is enabled.

Turns on when the uppercase letter function is enabled.

Turns on when the scroll lock function is enabled.

volume control buttons  Press these buttons to adjust the volume.

mute button  Press this button to turn off the volume.

Left Side View

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About Your Computer: Dell Latitude D620 User's Guide

1

air vents 2 security cable slot 3 audio connectors (2)

4

infrared sensor 5 smart card slot 6 wireless switch

7

Wi-Fi Catcher light

8

PC Card slot 9 hard drive

air vents  The computer uses an internal fan to create airflow through the vents, which prevents the

computer from overheating.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do

not store your Dell computer in a low-airflow environment, such as a closed briefcase,
while it is running. Restricting the airflow can damage the computer or cause a fire.

NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not

indicate a problem with the fan or the computer.

security cable slot  Lets you attach a commercially available antitheft device to the computer. For more

information, see

Security Cable Lock.

audio connectors

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Attach headphones to the

connector.

Attach a microphone to the

connector.

infrared sensor  Lets you transfer files from your computer to another infrared-compatible device without

using cable connections.

When you receive your computer, the sensor is disabled. You can use the system setup program (see System
Setup Program) to enable the sensor. For information on transferring data, see Windows Help, the Help and
Support Center, or the documentation that came with your infrared-compatible device.

smart card slot  Supports one smart card. See

Using Smart Cards.

wireless switch  Turns on/off wireless devices such as Wi-Fi and internal cards with Bluetooth technology

and scans for wireless networks. For more information about scanning for wireless networks, see

Dell Wi-Fi

Catcher Network Locator.

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1 "off" position 2 "on" position 3 "momentary" position

4 Wi-Fi Catcher light

Wireless switch positions

"off" Disables wireless devices

"on" Enables wireless devices

"momentary"

Scans for Wi-Fi networks. See

Dell Wi-Fi Catcher Network Locator for more information.

Wi-Fi Catcher light  The light operates as follows:

❍ Flashing green: Searching for networks
❍ Solid green: Strong network found
❍ Solid yellow: Weak network found
❍ Flashing yellow: Error
❍ Off: No signal found

PC Card slot  Supports one PC Card, such as a modem or network adapter, or an ExpressCard (with a PCMIA

adapter). The computer ships with a blank installed in the slot. For more information, see

Card Types.

hard drive  Stores software and data.

Right Side View

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1

media bay 2 device latch release 3 USB connectors (2)

media bay  Supports a floppy or an optical drive, second battery, second hard drive, or a Dell TravelLite

module. See

Using Multimedia.

device latch release  Use the latch release to eject a device.

USB connectors

Connect USB devices, such as a mouse, keyboard, or printer.

Back View

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CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do

not store your computer in a low-airflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or cause a fire.

1

network connector (RJ-45) 2 modem connector (RJ-11) 3 USB connectors (2)

4

serial connector 5 video connector 6 AC adapter connector

7

air vents

network connector (RJ-45)

NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the

computer, do not plug a telephone line into the network connector.

Connects the computer to a network. The two lights next to the connector
indicate status and activity for wired network connections.

For information on using the network adapter, see the device user's guide
supplied with your computer.

modem connector (RJ-11)

If you ordered the optional internal modem, connect the telephone line to the
modem connector.

For information on using the modem, see the online modem documentation
supplied with your computer. See

Finding Information.

USB connectors

Connect USB devices, such as a mouse, keyboard, or printer.

serial connector

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About Your Computer: Dell Latitude D620 User's Guide

Connects serial devices, such as a mouse or handheld device.

video connector

Connects video devices, such as a monitor.

AC adapter connector  Connects an AC adapter to the computer.

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC
adapter with your computer turned either on or off.

CAUTION: The AC adapter works with electrical outlets worldwide. However, power

connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to the power strip or electrical outlet may cause fire or
equipment damage.

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NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the

cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter
cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the
cable.

air vents  The computer uses an internal fan to create airflow through the vents, which prevents the

computer from overheating.

NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not

indicate a problem with the fan or the computer.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do

not store your computer in a low-airflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or cause a fire.

Bottom View

1

memory module cover 2 battery charge gauge 3 battery

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4 battery-bay latch releases (2) 5 docking-device connector 6 air vents

7

hard drive

memory module cover  Covers the compartment that contains the second memory module. See

Memory.

battery charge gauge  Provides information on the battery charge. See

Checking the Battery Charge.

battery  When a battery is installed, you can use the computer without connecting the computer to an

electrical outlet. See

Using a Battery.

battery-bay latch releases  Release the battery. See

Replacing the Battery for instructions.

docking-device connector  Lets you attach your computer to the Media Base or other docking device. See

the Dell documentation that came with your docking device for more information.

air vents  The computer uses an internal fan to create airflow through the fan air vents, which prevents the

computer from overheating.

NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not

indicate a problem with the fan or the computer.

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do

not store your computer in a low-airflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or cause a fire.

hard drive  Stores software and data.

Back to Contents Page

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Reinstalling Software: Dell Latitude D620 User's Guide

Back to Contents Page

Reinstalling Software

Dell Latitude D620 User's Guide

Drivers
Resolving Software and Hardware Incompatibilities
Using Microsoft® Windows® XP System Restore
Using the Operating System CD

NOTE: The Drivers and Utilities CD and the Operating System CD are optional and may not ship

with your computer.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installedno further installation or
configuration is needed.

NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not

on your computer. Ensure that you are installing software appropriate for your operating
system.

Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system.
You may need to install drivers if you:

● Upgrade your operating system.

● Reinstall your operating system.

● Connect or install a new device.

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Reinstalling Software: Dell Latitude D620 User's Guide

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.

1. Click the Start button and click Control Panel.

2. Under Pick a Category, click Performance and Maintenance.

3. Click System.

4. In the System Properties window, click the Hardware tab.

5. Click Device Manager.

6. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install
a new driver.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and the optional Drivers and Utilities

CD provide approved drivers for Dell computers. If you install drivers obtained from other
sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.

1. Click the Start button and click Control Panel.

2. Under Pick a Category, click Performance and Maintenance.

3. Click System.

4. In the System Properties window, click the Hardware tab.

5. Click Device Manager.

6. Right-click the device for which the new driver was installed and click Properties.

7. Click the Drivers tab.

8. Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.

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Reinstalling Software: Dell Latitude D620 User's Guide

Using the Optional Drivers and Utilities CD

NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the
driver from the Drivers and Utilities CD (also known as the ResourceCD).

1. Save and close any open files, and exit any open programs.

2. Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click
your CD drive directory to display the CD contents, and then double-click the autorcd.exe file.
The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow
the instructions on the screen to continue.

3. From the Language drop-down menu in the toolbar, select your preferred language for the
driver or utility (if available). A welcome screen appears.

4. Click Next.

The CD automatically scans your hardware to detect drivers and utilities used by your computer.

5. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under

Search Criteria, select the appropriate categories from the System Model, Operating
System, and Topic drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

6. Click the link of a specific driver or utility to display information about the driver or utility that
you want to install.

7. Click the Install button (if present) to begin installing the driver or utility. At the welcome
screen, follow the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option. For installation
instructions, either see the appropriate instructions in the following subsections, or click Extract,
follow the extracting instructions, and then read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information
window to display the files associated with that driver.

Manually Reinstalling Drivers

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Reinstalling Software: Dell Latitude D620 User's Guide

NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor

in system setup (see

Enabling the Infrared Sensor) before continuing with the driver installation.

1. After extracting the driver files to your hard drive as described in the previous section, click the
Start button and right-click My Computer on the desktop.

2. Click Properties.

3. Click the Hardware tab and click Device Manager.

4. Double-click the type of device for which you are installing the driver (for example, Modems or
Infrared devices).

5. Double-click the name of the device for which you are installing the driver.

6. Click the Driver tab and click Update Driver.

7. Click Install from a list or specific location (Advanced) and click Next.

8. Click Browse and browse to the location to which you previously extracted the driver files.

9. When the name of the appropriate driver appears, click Next.

10. Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility:

1. Click the Start button and click Help and Support.

2. Type hardware troubleshooter in the Search field and click the arrow to start the search.

3. Click Hardware Troubleshooter in the Search Results list.

4. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my

computer, and click Next.

Using Microsoft® Windows® XP System Restore

The Microsoft® Windows® XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore.

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Reinstalling Software: Dell Latitude D620 User's Guide

NOTICE: Make regular backups of your data files. System Restore does not monitor your data

files or recover them.

NOTE: The procedures in this document were written for the Windows default view, so they

may not work if you set your Dell computer to the Windows Classic view.

Creating a Restore Point

1. Click the Start button and click Help and Support.

2. Click System Restore.

3. Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

NOTICE: Before you restore the computer to an earlier operating state, save and close any

open files and exit any open programs. Do not alter, open, or delete any files or programs until
the system restoration is complete.

1. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.

2. Ensure that Restore my computer to an earlier time is selected and click Next.

3. Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.

4. Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If
two or more restore points are available, click the restore point that you prefer.

5. Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.

6. After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.

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Reinstalling Software: Dell Latitude D620 User's Guide

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any

open programs. Do not alter, open, or delete any files or programs until the system restoration
is complete.

1. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.

2. Click Undo my last restoration and click Next.

3. Click Next.

The System Restore screen appears and the computer restarts.

4. After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:

1. Click the Start button and click Control Panel.

2. Click Performance and Maintenance.

3. Click System.

4. Click the System Restore tab.

5. Ensure that Turn off System Restore is unchecked.

Using the Operating System CD

NOTICE: You must use Windows XP Service Pack 1 (SP1) or later when you reinstall Windows

XP.

Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback. See Using Windows XP Device

Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to

return your operating system to the operating state it was in before you installed the new device

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Reinstalling Software: Dell Latitude D620 User's Guide

driver. See Using Microsoft® Windows® XP System Restore.

To reinstall Windows XP, you need the following items:

● Dell Operating System CD

● Dell Drivers and Utilities CD

NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the

computer. Use the Drivers and Utilities CD to load any required, including the drivers required if
your computer has a RAID controller. drivers. Depending

Reinstalling Windows XP

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system,
you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options

can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless a Dell technical support representative instructs you to do so.

1. Save and close any open files and exit any open programs.

2. Insert the Operating System CD. Click Exit if the Install Windows XP message appears.

3. Restart the computer.

4. Press <F12> immediately after the DELL logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut
down the computer and try again.

5. Follow the instructions on the screen to complete the installation.

Back to Contents Page

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Using a Battery: Dell Latitude D620 User's Guide

Back to Contents Page

Using a Battery

Dell Latitude D620 User's Guide

Battery Performance
Checking the Battery Charge
Conserving Battery Power
Power Management Modes
Configuring Power Management Settings
Charging the Battery
Replacing the Battery
Storing a Battery

Battery Performance

NOTE: For information about the Dell warranty for your computer, see the Product Information Guide

or separate paper warranty document that shipped with your computer.

For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer
with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.

NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new

computer to an electrical outlet the first time you use the computer. For best results, operate the
computer with the AC adapter until the battery is fully charged. To view battery charge status, click
the Start button, click Control Panel, double-click Power Options, and then click the Power Meter
tab.

Battery operating time varies depending on operating conditions.

NOTE: Battery operating time (the time the battery can hold a charge) decreases over time.

Depending on how often the battery is used and the conditions under which it is used, you may need
to purchase a new battery during the life of your computer.

Operating time is significantly reduced when you perform operations including, but not limited to, the
following:

● Using optical drives

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Using a Battery: Dell Latitude D620 User's Guide

● Using wireless communications devices, PC Cards, or USB devices

● Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as

3D games

● Running the computer in maximum performance mode (see Configuring Power Management Settings)

NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD

or DVD.

You can check the battery charge (see

Checking the Battery Charge) before you insert the battery into the

computer. You can also set power management options to alert you when the battery charge is low (see

Configuring Power Management Settings).

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace

the battery only with a compatible battery purchased from Dell. The battery is designed to
work with your Dell computer. Do not use a battery from other computers with your
computer.

CAUTION: Do not dispose of batteries with household waste. When your battery no longer

holds a charge, call your local waste disposal or environmental agency for advice on
disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.

CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not

puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°
F). Keep the battery away from children. Handle damaged or leaking batteries with extreme
care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge

The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the battery
charge gauge, and the low-battery warning provide information on the battery charge.

Dell QuickSet Battery Meter

If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter
displays status, battery health, charge level, and charge completion time for the battery in your computer.

For more information about QuickSet, right-click the

icon in the taskbar, and click Help.

Microsoft® Windows® Power Meter

The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the

icon on the taskbar.

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Using a Battery: Dell Latitude D620 User's Guide

If the computer is connected to an electrical outlet, a icon appears.

Charge Gauge

Before you insert a battery, press the status button on the battery charge gauge to illuminate the charge­level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the
battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has
no charge.

1 battery 2 battery charge gauge

Health Gauge

The battery operating time is largely determined by the number of times it is charged. After hundreds of
charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery
health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights
appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains.
Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge
capacity remains, and you should consider replacing the battery. See Specifications for more information

about the battery operating time.

NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.

Then connect the computer to an electrical outlet, or install a second battery in the media bay. If the
battery runs completely out of power, hibernate mode begins automatically.

A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The computer
beeps once, indicating that minimal battery operating time remains. During that time, the speaker beeps
periodically. If two batteries are installed, the low-battery warning means that the combined charge of both

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Using a Battery: Dell Latitude D620 User's Guide

batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery
charge is at a critically low level. For more information about low-battery alarms, see

Configuring Power

Management Settings.

Conserving Battery Power

Perform the following actions to conserve battery power:

● Connect the computer to an electrical outlet when possible because battery life is largely determined

by the number of times the battery is used and recharged.

● Place the computer in standby mode or hibernate mode (see Power Management Modes) when you

leave the computer unattended for long periods of time.

● Use the Power Management Wizard (see Configuring Power Management Settings) to select options to

optimize your computer's power usage. These options can also be set to change when you press the
power button, close the display, or press <Fn><Esc>.

NOTE: See

Battery Performance for more information on conserving battery power.

Power Management Modes

Standby Mode

Standby mode conserves power by turning off the display and the hard drive after a predetermined period of
inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was
in before entering standby mode.

NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data.

To enter standby mode:

● Click the Start button, click Turn off computer, and then click Stand by.

or

● Depending on how you set the power management options on the Advanced tab in the Power

Options Properties window, use one of the following methods:

❍ Press the power button.
❍ Close the display.

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Using a Battery: Dell Latitude D620 User's Guide

❍ Press <Fn><Esc>.

To exit standby mode, press the power button or open the display depending on how you set the options on
the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching the touch
pad or track stick.

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits hibernate mode, it returns to the same
operating state it was in before entering hibernate mode.

NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate

mode.

Your computer enters hibernate mode if the battery charge level becomes critically low.

To manually enter hibernate mode:

● Click the Start button, click Turn off computer, press and hold <Shift>, and then click Hibernate.

or

● Depending on how you set the power management options on the Advanced tab in the Power

Options Properties window, use one of the following methods to enter hibernate mode:

❍ Press the power button.
❍ Close the display.
❍ Press <Fn><Esc>.

Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode. Remove
and reinsert the card (see

Card Types), or simply restart (reboot) your computer.To exit hibernate mode,

press the power button. The computer may take a short time to exit hibernate mode. You cannot make the
computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more
information on hibernate mode, see the documentation that came with your operating system.

Configuring Power Management Settings

You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the
power management settings on your computer.

To access the QuickSet Power Management Wizard, double-click the

icon in the taskbar. For more

information about QuickSet, click the Help button in the Power Management Wizard.

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To access the Power Options Properties window, click the Start button→ Control Panel→ Performance and
Maintenance→ Power Options. For information on any field in the Power Options Properties window, click
the question mark icon on the title bar and then click on the area where you need information.

Charging the Battery

NOTE: With Dell ExpressCharge, when the computer is turned off, the AC adapter charges a

completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2
hours. Charge time is longer with the computer turned on. You can leave the battery in the computer
for as long as you like. The battery's internal circuitry prevents the battery from overcharging.

NOTE: If you want to use a 9-cell battery to obtain Dell ExpressCharge, you need to use it in

conjunction with a 90-W AC adapter.

When you connect the computer to an electrical outlet or install a battery while the computer is connected to
an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter
then charges the battery and maintains the battery charge.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not
charge when you connect the computer to an electrical outlet.

The battery is too hot to start charging if the

light flashes alternately green and orange. Disconnect the
computer from the electrical outlet and allow the computer and the battery to cool to room temperature.
Then connect the computer to an electrical outlet to continue charging the battery.

Replacing the Battery

CAUTION: Before performing these procedures, turn off the computer, disconnect the AC

adapter from the electrical outlet and the computer, disconnect the modem from the wall
connector and computer, and remove any other external cables from the computer.

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace

the battery only with a compatible battery purchased from Dell. The battery is designed to
work with your Dell computer. Do not use a battery from other computers with your
computer.

NOTICE: You must remove all external cables from the computer to avoid possible connector damage.

For information about replacing the second battery, if applicable, see

Media Bay.

To remove the battery:

1. If the computer is connected to a docking device (docked), undock it. See the documentation that

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Using a Battery: Dell Latitude D620 User's Guide

came with your docking device for instructions.

2. Ensure that the computer is turned off or in hibernate mode (see

Hibernate Mode).Slide the two

battery-bay latch releases on the bottom of the computer toward the sides of the computer until they
are engaged.

3. Grasp the battery by the battery tab and slide the battery horizontally toward the front of the
computer.

4. Lift to remove the battery from the bay.

1 battery 2 battery-bay latch release (2) 3 battery tab

To replace the battery, follow the removal procedure in reverse order.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully before you use it (see

Charging the Battery).

Back to Contents Page

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Adding and Replacing Parts: Dell Latitude D620 User's Guide

Back to Contents Page

Adding and Replacing Parts

Dell Latitude D620 User's Guide

Before You Begin Wireless Local Area Network (WLAN) Card
Hinge Cover Mobile Broadband Card
Keyboard Subscriber Identity Module (SIM) Card
Internal Card With Bluetooth® Wireless

Technology

Hard Drive

Coin-Cell Battery Media Bay
Memory

Before You Begin

This chapter provides procedures for removing and installing the components in your computer. Unless
otherwise noted, each procedure assumes that the following conditions exist:

● You have performed the steps in Turning Off Your Computer and Before Working Inside Your

Computer.

● You have read the safety information in your Dell Product Information Guide.

● A component can be replaced orif purchased separatelyinstalled by performing the removal procedure

in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

● Small flat-blade screwdriver

● Phillips screwdriver

● Small plastic scribe

● Flash BIOS update program CD

Turning Off Your Computer

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NOTICE: To avoid losing data, save and close any open files and exit any open programs before you

turn off your computer.

1. Shut down the operating system:

a. Save and close any open files, exit any open programs, click Start→ Shut Down→ Shut

down→ OK.

The computer turns off after the operating system shutdown process finishes.

2. Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold the
power button for 4 seconds.

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure
your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety

instructions in the Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or

contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a
component such as a processor by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to

servicing that is not authorized by Dell is not covered by your warranty.

NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.

Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in
on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working

inside the computer.

1. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.

2. Turn off your computer (see

Turning Off Your Computer).

3. If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall connector.

4. Disconnect any telephone or network cables from the computer.

5. Close the display and turn the computer upside down on a flat work surface.

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NOTICE: To avoid damaging the system board, you must remove the main battery before you service

the computer.

6. Remove any installed modules, including a second battery, if installed (see

Media Bay).

7. Disconnect your computer and all attached devices from their electrical outlets.

8. Remove the battery (see

Replacing the Battery).

9. Press the power button to ground the system board.

10. Remove any installed PC Cards from the PC Card slot (see

Removing a Card or Blank).

Hinge Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety

instructions in the Product Information Guide.

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface (such as a connector on the back of the computer).

NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when

removing the hinge cover.

1. Follow the procedures in

Before You Begin.

2. Turn the computer top-side up, and then open the display all the way (180 degrees) so that the
display rests on your work surface.

NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.

Removing the hinge cover in a different way than described may cause the plastic to break.

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1 hinge cover 2 plastic scribe 3 indent

3. Starting on the right side of the computer, use a plastic scribe to pry up the hinge cover. Lift the cover
away from the computer going from the right toward the left, and lay the cover aside.

4. To replace the hinge cover, insert the left edge of the cover into place.

5. Press from left to right until the cover snaps into place.

Keyboard

CAUTION: Before performing the following procedures, follow the safety instructions in

your Product Information Guide.

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface (such as the back panel) on the computer.

1. Follow the instructions in

Before You Begin.

2. Turn the computer right-side up and open it.

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1 hinge cover 2 keyboard

3. Remove the hinge cover (see

Hinge Cover).

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1 keyboard tabs (5) 2 screws (3) 3 palm rest

4 keyboard connector on system board 5 keyboard cable connector 6 pull-tab

NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace.

Be careful when removing and handling the keyboard.

4. Remove the three screws across the top of the keyboard.

NOTE: Lift the keyboard carefully in

step 5 to ensure that you do not pull on the keyboard cable.

5. Rotate the keyboard up 90-degrees and lay it on the palm rest to gain access to the keyboard
connector.

6. If the keyboard cable is held in place by a keyboard lock arm next to the keyboard connector, carefully
pivot the lock arm upward to uncover the cable.

7. Pull up on the pull-tab to disconnect the keyboard cable connector from the keyboard connector on the

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system board.

NOTE: When you replace the keyboard, ensure that the keyboard tabs are completely in place to

avoid scratching the palm rest.

Internal Card With Bluetooth® Wireless Technology

CAUTION: Before performing the following procedures, follow the safety instructions in

your Product Information Guide.

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching a connector on the back panel of the computer.

NOTICE: To avoid damaging the system board, you must remove the main battery before you begin

working inside the computer.

If you ordered an internal card with Bluetooth wireless technology with your computer, it is already installed.

1. Follow the procedures in

Before You Begin.

2. Remove the hinge cover (see

Hinge Cover).

1 card cable 2 card 3 metal tab

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NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding

components.

3. Carefully remove the card cable from its routing guide.

4. While grasping the card cable with one hand, use a plastic scribe to gently pry the card out from
underneath the metal tab with the other hand.

5. Lift the card from the compartment, ensuring that you do not pull on the card cable with excessive
force.

6. Disconnect the card from the cable and remove the card from the computer.

Coin-Cell Battery

CAUTION: Before performing the following procedures, follow the safety instructions in

your Product Information Guide.

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching a connector on the back panel of the computer.

NOTICE: To avoid damaging the system board, you must remove the main battery before you begin

working inside the computer.

1. Follow the procedures in

Before You Begin.

2. Remove the hinge cover (see

Hinge Cover).

3. Remove the keyboard (see

Keyboard).

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1 battery connector 2 coin-cell battery 3 plastic mylar

4. Remove the battery connector from the connector on the system board.

5. Being careful not to break the plastic, slightly raise the corner of the mylar above the battery.

6. While holding the mylar, grasp the battery and pull out of the battery compartment.

Memory

You can increase your computer memory by installing memory modules on the system board. See

Specifications for information on the memory supported by your computer. Install only memory modules that

are intended for your computer.

CAUTION: Before you begin any of the procedures in this section, follow the safety

instructions in the Product Information Guide.

NOTICE: If your computer has only one memory module, install the memory module in the connector

labeled "DIMMA."

NOTICE: If you remove your original memory modules from the computer during a memory upgrade,

keep them separate from any new modules that you may have, even if you purchased the new
modules from Dell. If possible, do not pair an original memory module with a new memory module.
Otherwise, your computer may not function at optimal performance.

NOTE: Memory modules purchased from Dell are covered under your computer warranty.

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Your computer has two user-accessible SODIMM sockets, one accessed from beneath the keyboard (DIMM A),
and the other accessed from the bottom of the computer (DIMM B).

To add or replace a memory module in the DIMM A connector:

1. Follow the procedures in

Before You Begin.

2. Remove the hinge cover (see

Hinge Cover).

3. Remove the keyboard (see

Keyboard).

1 memory module (DIMM A) 2 securing clips (2)

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the

memory-module securing clips.

4. If you are replacing a memory module, ground yourself and remove the existing module:

a. Use your fingertips to carefully spread apart the securing clips on each end of the memory

module connector until the module pops up.

b. Remove the module from the connector.

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1 securing clips (2 per connector) 2 memory module

5. Ground yourself and install the new memory module:

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error

message indicates this failure.

a. Align the notch in the module connector with the tab in the connector slot.
b. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it

clicks into place. If you do not feel the click, remove the module and reinstall it.

To add or replace a memory module in the DIMM B connector:

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NOTICE: If you need to install memory modules in two connectors, install a memory module in the

connector labeled "DIMMA" before you install a module in the connector labeled "DIMMB." Insert
memory modules at a 45-degree angle to avoid damaging the connector.

1. Follow the procedures in

Before You Begin.

2. Turn the computer bottom-side up, loosen the captive screw in the memory module cover, and then
remove the cover.

1 memory module cover 2 captive screw

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the

memory-module securing clips.

3. If you are replacing a memory module, ground yourself and remove the existing module:

a. Use your fingertips to carefully spread apart the securing clips on each end of the memory

module connector until the module pops up.

b. Remove the module from the connector.

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1 securing clips (2 per connector) 2 memory module

NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector.

4. Ground yourself and install the new memory module:

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error

message indicates this failure.

a. Align the notch in the module edge connector with the tab in the connector slot.
b. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it

clicks into place. If you do not feel the click, remove the module and reinstall it.

5. Replace the cover.

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NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to

close may damage your computer.

6. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.

7. Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration
information.

To confirm the amount of memory installed in the computer, click Start→Help and Support, and then click
Computer Information.

8. Replace the memory module cover.

Wireless Local Area Network (WLAN) Card

If you ordered a WLAN card with your computer, the card is already installed.

CAUTION: Before you begin any of the procedures in this section, follow the safety

instructions in the Product Information Guide.

1. Follow the procedures in

Before You Begin.

2. Remove the hinge cover (see

Hinge Cover).

3. Remove the keyboard (see

Keyboard).

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NOTICE: To prevent damage to the connector, do not use tools to spread the securing

clips.

4. If a WLAN card is not already installed, go to step 5. If you are replacing a WLAN card, remove the
existing card:

a. Disconnect the WLAN card from any attached cables.
b. Use your fingertips to carefully spread apart the metal securing tabs until the card pops up

slightly.

c. Slide and lift the WLAN card out of its connector.

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

NOTE: Do not insert a Mobile Broadband card into the WLAN card slot.

NOTE: The WLAN card may have two or three connectors, depending on the type of card you ordered.

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1 WLAN card 2 metal securing tabs (2)

5. To install a WLAN card:

a. Move any antenna cables out of the way to make space for the WLAN card.
b. Align the WLAN card with the connector at a 45-degree angle, and press the card into the

connector until you feel a click.

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1 WLAN card 2 antenna cable connectors

NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card.

NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered.

NOTE: For more specific information about which cable to connect to which connector, see the

documentation that came with your WLAN card.

c. Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly.

Mobile Broadband Card

NOTE: Mobile Broadband cards may not be available in all regions.

If you ordered a Mobile Broadband card with your computer, the card is already installed.

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CAUTION: Before you begin any of the procedures in this section, follow the safety

instructions in the Product Information Guide.

1. Follow the procedures in

Before You Begin.

2. Remove the hinge cover (see

Hinge Cover).

3. Remove the keyboard (see

Keyboard).

1 Mobile Broadband card 2 antenna wires (2)

NOTICE: To prevent damage to the connector, do not use tools to spread the securing

clips.

4. If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile
Broadband card, remove the existing card:

a. Disconnect the Mobile Broadband card from any attached cables.

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1 Mobile Broadband card 2 metal securing tabs (2)

b. Use your fingertips to carefully spread apart the metal securing tabs until the card pops up

slightly.

c. Slide and lift the Mobile Broadband card out of its connector.

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

NOTE: Do not insert a WLAN card into the Mobile Broadband card slot.

NOTICE: The Mobile Broadband card may have one or two connectors, depending on the type of card

you ordered.

5. To install a Mobile Broadband card:

a. Move any antenna cables out of the way to make space for the Mobile Broadband card.
b. Align the card with the connector at a 45-degree angle, and press the card into the connector

until you feel a click.

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1 Mobile Broadband card 2 antenna wires (2)

NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the

card and ensure that you route the cables properly.

NOTE: For more specific information about which cable to connect to which connector, see the

documentation that came with your Mobile Broadband card.

c. Connect the white antenna cable to the connector on the card marked with a white triangle;

connect the black antenna cable to the connector on the card marked with a black triangle.

Subscriber Identity Module (SIM) Card

CAUTION: Before you begin any of the procedures in this section, follow the safety

instructions in the Product Information Guide.

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1. Follow the procedures in Before You Begin.

2. Remove the battery (see

Replacing the Battery).

1 SIM card 2 metal brackets (2)

NOTICE: Do not touch the SIM card connectors to protect the card from electrostatic discharge

(ESD). To prevent ESD, hold the card in your hand before you insert or remove the card.

3. With the cut-off corner on the card facing away from the card slot, insert the SIM card into the slot so
that it slides under the metal tabs on the sides.

Hard Drive

CAUTION: If you remove the hard drive from the computer when the drive is hot, do not

touch the metal housing of the hard drive.

CAUTION: Before working inside your computer, follow the safety instructions in the

Product Information Guide.

NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove

the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.

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NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other

than Dell.

To replace the hard drive in the hard drive bay:

1. Follow the procedures in

Before You Begin.

1 screws (2) 2 hard drive

2. Turn the computer over, and remove the two hard drive screws.

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See

"Protecting Against Electrostatic Discharge" in the Product Information Guide.

3. Slide the hard drive out of the computer.

4. Remove the new drive from its packaging.

Save the original packaging for storing or shipping the hard drive.

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NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may

damage the connector.

5. Slide the hard drive into the bay until it is fully seated.

6. Replace and tighten the two screws.

7. Use the Operating System CD to install the operating system for your computer (see

Using the

Operating System CD).

8. Use the Drivers and Utilities CD to install the drivers and utilities for your computer (see

Reinstalling

Drivers and Utilities).

Media Bay

NOTE: If the device security screw is not present, you can remove and install devices while the

computer is running and connected to a docking device (docked).

Removing Media Bay Devices

NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in

the computer. Avoid pressing down on them or placing heavy objects on top of them.

1. If present, remove the device security screw from the bottom of the computer.

2. If the computer is running, double-click the Safely Remove Hardware icon on the taskbar, click the
device you want to eject, and click Stop.

3. Press the device latch release.

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4. Pull the device out of the media bay.

To install a device, push the new device into the bay until it clicks into place.

Back to Contents Page

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Using the Keyboard: Dell Latitude D620 User's Guide

Back to Contents Page

Using the Keyboard

Dell Latitude D620 User's Guide

Numeric Keypad
Key Combinations
Touch Pad
Changing the Track Stick Cap

Numeric Keypad

1 numeric keypad

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has
multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To
type a number or symbol, hold down <Fn> and press the desired key.

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● To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.

● To disable the keypad, press <Num Lk> again.

Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window

Battery

<Fn><F3>

Displays the Dell QuickSet Battery Meter (see

Dell QuickSet Battery Meter).

Display Functions

<Fn><F8> Switches the video image to the next display option. The options include the

integrated display, an external monitor, and both displays simultaneously.

<Fn><F7> Scales between wide-screen and standard aspect ratio video resolutions.

<Fn> and left-arrow key Activates the ambient light sensor (ALS), which controls brightness of the

display based on light level in the current environment.

<Fn> and up-arrow key Increases brightness on the integrated display only (not on an external

monitor).

<Fn> and down-arrow key Decreases brightness on the integrated display only (not on an external

monitor).

Power Management

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<Fn><Esc> Activates a power management mode. You can reprogram this keyboard shortcut to activate

a different power management mode using the Advanced tab in the Power Options
Properties window.

<Fn><F1>

Puts the computer into hibernate mode. Dell QuickSet is required (see

Dell QuickSet

Features).

Microsoft® Windows® Logo Key Functions

Windows logo key and <m> Minimizes all open windows

Windows logo key and <Shift><m> Restores all minimized windows. This key combination functions as a

toggle to restore minimized windows following the use of the
Windows logo key and <m> key combination.

Windows logo key and <e> Runs Windows Explorer

Windows logo key and <r> Opens the Run dialog box

Windows logo key and <f> Opens the Search Results dialog box

Windows logo key and <Ctrl><f> Opens the Search Results-Computer dialog box (if the computer is

connected to a network)

Windows logo key and <Pause> Opens the System Properties dialog box

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and
Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows Help and
Support Center. To access the Help and Support Center, see

Windows Help and Support Center.

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.

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1 touch pad buttons 2 fingerprint reader (optional) 3 touch pad

NOTE: The fingerprint reader is optional and may not be installed on your computer. For information

on how to activate and use the security management software that controls the fingerprint reader, see

Security Management Software.

● To move the cursor, lightly slide your finger over the touch pad.

● To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the

left touch-pad button.

● To select and move (or drag) an object, position the cursor on the object and tap twice on the touch

pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding
your finger over the surface.

● To double-click an object, position the cursor on the object and tap twice on the touch pad or use your

thumb to press the left touch-pad button twice.

You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change
the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a
mouse.

Customizing the Touch Pad and Track Stick

You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings.

1. Open the Control Panel and click Mouse. For information about the Control Panel, see the Windows
Help and Support Center. To access the Help and Support Center, see

Windows Help and Support

Center.

2. In the Mouse Properties window:

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● Click the Device Select tab to disable the touch pad and track stick.

● Click the Pointer tab to adjust touch pad and track stick settings.

3. Click OK to save the settings and close the window.

Changing the Track Stick Cap

You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You
can purchase additional caps by visiting the Dell website at www.dell.com.

1. Pull the cap off the track stick.

2. Align the new cap over the square track-stick post and gently press the cap down onto the post.

NOTICE: The track stick can damage the display if it is not properly seated on the post.

3. Test the track stick to ensure that the cap is seated properly.

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Dell QuickSet Features: Dell Latitude D620 User's Guide

Back to Contents Page

Dell QuickSet Features

Dell Latitude D620 User's Guide

NOTE: This feature may not be available on your computer.

Dell QuickSet provides you with easy access to configure or view the following types of settings:

● Network connectivity

● Power management

● Display

● System information

Depending on what you want to do in Dell QuickSet, you can start it by either clicking, double-clicking,
or right-clicking the QuickSet icon,

, in the Microsoft® Windows® taskbar. The taskbar is located

in the lower-right corner of your screen.

For more information about QuickSet, right-click the QuickSet icon and select Help.

Back to Contents Page

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Using the Display: Dell Latitude D620 User's Guide

Back to Contents Page

Using the Display

Dell Latitude D620 User's Guide

Adjusting Brightness
Switching the Video Image
Setting Display Resolution and Refresh Rate
Dual Independent Display Mode
Swapping Primary and Secondary Displays
Using the Ambient Light Sensor

Adjusting Brightness

When a Dell computer is running on battery power, you can conserve power by setting the brightness to
the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.

NOTE: Brightness key combinations only affect the display on your portable computer, not

monitors or projectors that you attach to your portable computer or docking device. If your
computer is connected to an external monitor and you try to change the brightness level, the
Brightness Meter may appear, but the brightness level on the external device does not change.

You can press the following keys to adjust display brightness:

● Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an

external monitor).

● Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not

on an external monitor).

Switching the Video Image

When you start the computer with an external device (such as an external monitor or projector)
attached and turned on, the image may appear on either the computer display or the external device.

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Press <Fn><F8> to switch the video image between the display only, the external device only, or the
display and the external device simultaneously.

Setting Display Resolution and Refresh Rate

To display a program at a specific resolution, both the graphics card and the display must support the
program, and the necessary video drivers must be installed.

Before you change any of the default display settings, make a note of the default settings for future
reference.

NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance

with your Dell-installed operating system.

If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values.

1. Click the Start button and click Control Panel.

2. Under Pick a category, click Appearance and Themes.

3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon,
click Display.

4. In the Display Properties window, click the Settings tab.

5. Try different settings for Color quality and Screen resolution.

NOTE: As the resolution increases, icons and text appear smaller on the screen.

If the video resolution setting is higher than that supported by the display, the computer enters pan
mode. In pan mode, the entire screen cannot be displayed at one time. For example, the taskbar that
usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen,
use the touch pad or track stick to pan up, down, left, and right.

NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before

adjusting the refresh rate on an external monitor, see the user's guide for the monitor.

Dual Independent Display Mode

You can attach an external monitor or projector to your computer and use it as an extension of your
display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use

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Using the Display: Dell Latitude D620 User's Guide

both screens independently and drag objects from one screen to the other, effectively doubling the
amount of viewable work space.

1. Connect the external monitor, TV, or projector to the computer.

2. Under Pick a category, click Appearance and Themes.

3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon,
click Display.

4. In the Display Properties window, click the Settings tab.

NOTE: If you choose a resolution or color palette that is higher than the display supports, the

settings adjust automatically to the closest supported values. For more information, see your
operating system documentation.

5. Click the monitor 2 icon, click the Extend my Windows desktop onto this monitor check box,
and then click Apply.

6. Change Screen resolution to the appropriate sizes for both displays and click Apply.

7. If prompted to restart the computer, click Apply the new color setting without restarting and
click OK.

8. If prompted, click OK to resize your desktop.

9. If prompted, click Yes to keep the settings.

10. Click OK to close the Display Properties window.

To disable dual independent display mode:

1. Click the Settings tab in the Display Properties window.

2. Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option,
and then click Apply.

If necessary, press <Fn><F8> to bring the screen image back to the computer display.

Swapping Primary and Secondary Displays

To swap your primary and secondary display designations (for example, to use your external monitor as
your primary display after docking):

1. Click the Start button and click Control Panel.

2. Under Pick a category, click Appearance and Themes.

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3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon,
click Display.

4. Click the Settings tab→ Advanced→ Displays tab.

See the documentation that came with your video card for additional information.

Using the Ambient Light Sensor

The ambient light sensor (ALS) is located on the bottom of the computer display panel. The ALS detects
available environmental light and automatically increases or decreases the display backlighting to
compensate for low-light and high-light environments.

You can enable or disable the ALS feature by pressing the <Fn> and left-arrow key combination.

NOTE: Do not cover the ALS with any adhesive labels. If covered up, the ALS automatically sets

the display brightness to the minimum level.

1 ambient light sensor

The ALS is disabled when your computer is shipped to you. If you enable the ALS and then use any of
the display brightness key combinations, the ALS is disabled and the display brightness is increased or
decreased accordingly.

Dell QuickSet allows you to enable or disable the ALS feature. You can also adjust maximum and
minimum brightness settings that are activated when you enable the ALS feature. For more information

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Using the Display: Dell Latitude D620 User's Guide

about QuickSet, right-click the icon in the taskbar, and click Help.

NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or

disabled.

NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only.

It does not control the brightness on any external monitors or projectors.

Back to Contents Page

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Traveling With Your Computer: Dell Latitude D620 User's Guide

Back to Contents Page

Traveling With Your Computer

Dell Latitude D620 User's Guide

Identifying Your Computer
Packing the Computer
Travel Tips

Identifying Your Computer

● Attach a name tag or business card to the computer.

● Write down your Service Tag and store it in a safe place away from the computer or carrying

case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and
to Dell.

● Create a file on the Microsoft® Windows® desktop called if_found. Place information such as

your name, address, and phone number in this file.

● Contact your credit card company and ask if it offers coded identification tags.

Packing the Computer

● Remove any external devices attached to the computer and store them in a safe place. Remove

any cables attached to installed PC Cards, and remove any extended PC Cards (see Removing a

Card or Blank).

● To make the computer as light as possible, replace any devices installed in the module bay with

the Dell TravelLite module.

● Fully charge the main battery and any spare batteries that you plan to carry with you.

● Shut down the computer.

● Disconnect the AC adapter.

NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could

damage the display.

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● Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and

palm rest and close the display.

● Use the optional Dell carrying case to pack the computer and its accessories together safely.

● Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.

NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to

room temperature for 1 hour before turning it on.

● Protect the computer, the batteries, and the hard drive from hazards such as extreme

temperatures and overexposure to sunlight, dirt, dust, or liquids.

● Pack the computer so that it does not slide around in the trunk of your car or in an overhead

storage compartment.

Travel Tips

NOTICE: Do not move the computer while using the optical drive to prevent loss of data.

NOTICE: Do not check the computer as baggage.

● Consider disabling wireless activity on your computer to maximize battery operating time. To

disable wireless activity, use the wireless switch (see Wireless switch positions).

● Consider changing your power management options (see Configuring Power Management

Settings) to maximize battery operating time.

● If you are traveling internationally, carry proof of ownershipor of your right to use the computer

if it is company-ownedto speed your passage through customs. Investigate the customs
regulations of the countries you plan to visit, and consider acquiring an international carnet
(also known as a merchandise passport) from your government.

● Find out what type of electrical outlets are used in the countries you will visit, and have

appropriate power adapters.

● Check with your credit card company for information about the kinds of emergency travel

assistance it offers to users of portable computers.

Traveling by Air

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NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-

ray machine or have it hand-inspected.

● Ensure that you have a charged battery available in case you are asked to turn on the computer.

● Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid

the use of electronic devices during flight. All airlines forbid the use of electronic devices during
takeoff and landing.

Back to Contents Page

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Using Multimedia: Dell Latitude D620 User's Guide

Back to Contents Page

Using Multimedia

Dell Latitude D620 User's Guide

Playing CDs or DVDs
Adjusting the Volume
Adjusting the Picture

Playing CDs or DVDs

NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray

closed when you are not using the drive.

NOTICE: Do not move the computer while playing CDs or DVDs.

1. Press the eject button on the front of the drive.

2. Pull out the tray.

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3. Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.

NOTE: If you use a module that shipped with another computer, you need to install the drivers

and software necessary to play DVDs or write data. For more information, see the Drivers and
Utilities CD (the Drivers and Utilities CD is optional and may not be available for your computer

or in certain countries).

4. Push the tray back into the drive.

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.

NOTE: Ensure that you follow all copyright laws when you create CDs.

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the CD or DVD playing.

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Volume Control Window

1. Click the Start button, point to All Programs (or Programs)→ Accessories→ Entertainment

(or Multimedia), and then click Volume Control.

2. In the Volume Control window, click and drag the bar in the Volume Control column and

slide it up or down to increase or decrease the volume.

For more information on volume control options, click Help in the Volume Control window.

Volume Control Buttons

You can adjust the volume with the volume control buttons on your computer. See volume control

buttons.

Volume Control Keys

You can adjust the volume by pressing the following keys:

● Press <Fn> <PageUp> to increase volume.

● Press <Fn> <PageDn> to decrease volume.

● Press <Fn> <End> to mute volume.

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much
memory and preventing DVD playback, adjust the display properties.

1. Click the Start button, point to Settings→ Control Panel, and then click Display.

2. In the Display Properties window, click the Settings tab.

3. Under Pick a category, click Appearance and Themes.

4. Under Pick a task..., click Change the screen resolution.

5. Under Screen resolution, click and drag the bar in Screen resolution to change the setting

to 1024 by 768 pixels.

6. Click the drop-down menu under Color quality, and then click Medium (16 bit).

7. Click OK.

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Back to Contents Page

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Getting Help: Dell Latitude D620 User's Guide

Back to Contents Page

Getting Help

Dell Latitude D620 User's Guide

Obtaining Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell

Obtaining Assistance

CAUTION: If you need to remove the computer covers, first disconnect the computer

power and modem cables from all electrical outlets.

1. Complete the procedures in

Troubleshooting.

2. Run the

Dell Diagnostics.

3. Make a copy of the

Diagnostics Checklist and fill it out.

4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for

help with installation and troubleshooting procedures.

5. If the preceding steps have not resolved the problem, contact Dell (see

Contacting Dell).

NOTE: Call support from a telephone near or at the computer so that a support representative can

assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the support service, see "

Support Service."

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Getting Help: Dell Latitude D620 User's Guide

NOTE: Some of the following services are not always available in all locations outside the continental U.

S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

● World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American countries)

www.dell.ca (Canada only)

● Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

● Electronic Support Service

[e-mail]

[e-mail]

[e-mail] (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

● Electronic Quote Service

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Getting Help: Dell Latitude D620 User's Guide

[e-mail] (Asian/Pacific countries only)

[e-mail] (Canada only)

AutoTech Service

Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently
asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service
through the support service. For the telephone number to call, see the contact numbers for your region.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com,
or you can call the automated order-status service. A recording prompts you for the information
needed to locate and report on your order. For the telephone number to call, see the contact numbers
for your region.

Support Service

Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see

Obtaining Assistance and then call the number for your country

as listed in

Contacting Dell.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact
Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone
number to call, see the contact numbers for your region.

Product Information

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If you need information about additional products available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales
specialist, see the contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently

on the outside of the box.

For the telephone number to call, see the contact numbers for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the

Diagnostics Checklist indicating the tests you have run and any error

messages reported by the Dell Diagnostics.

4. Include any accessories that belong with the item(s) being returned (power cables, software

floppy disks, guides, and so on) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and
returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support

telephone system direct your call more efficiently.

Remember to fill out the

Diagnostics Checklist. If possible, turn on your computer before you call Dell

for assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.

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CAUTION: Before working inside your computer, follow the safety instructions in your

Product Information Guide.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If
the computer is connected to a printer, print each file. Otherwise, record the contents of each file
before calling Dell.

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Getting Help: Dell Latitude D620 User's Guide

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Contacting Dell

To contact Dell electronically, you can access the following websites:

● www.dell.com

● support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell XPS portable computers is available at a

separate telephone number listed for participating countries. If you do not see a telephone
number listed that is specific for XPS portable computers, you may contact Dell through the
support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided
in the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.

Country (City)
International
Access Code
Country Code
City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla

General Support toll-free: 800-335-0031

Antigua and
Barbuda

General Support 1-800-805-5924

Website: www.dell.com.ar

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Getting Help: Dell Latitude D620 User's Guide

Argentina (Buenos
Aires)

International Access
Code: 00

Country Code: 54

City Code: 11

E-mail: [e-mail]

E-mail for desktop and portable computers:
[e-mail]

E-mail for servers and EMC® storage
products:
[e-mail]

Customer Care toll-free: 0-800-444-0730

Technical Support toll-free: 0-800-444-0733

Technical Support Services toll-free: 0-800-444-0724

Sales 0-810-444-3355

Aruba

General Support toll-free: 800-1578

Australia (Sydney)

International Access
Code: 0011

Country Code: 61

City Code: 2

Website: support.ap.dell.com

E-mail: support.ap.dell.com/contactus

General Support 13DELL-133355

Austria (Vienna)

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.
com

Home/Small Business Sales 0820 240 530 00

Home/Small Business Fax [phone]

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Getting Help: Dell Latitude D620 User's Guide

International Access
Code: 900

Country Code: 43

City Code: 1

Home/Small Business Customer Care 0820 240 530 14

Preferred Accounts/Corporate Customer Care 0820 240 530 16

Support for XPS portable computers only 0820 240 530 81

Home/Small Business Support for all other
Dell computers

0820 240 530 14

Preferred Accounts/Corporate Support 0660 8779

Switchboard 0820 240 530 00

Bahamas

General Support toll-free: 1-866-278-6818

Barbados

General Support 1-800-534-3066

Belgium (Brussels)

International Access
Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

Tech Support for XPS portable computers only 02 481 92 96

Tech Support for all other Dell computers 02 481 92 88

Tech Support Fax [phone]

Customer Care 02 713 15 65

Corporate Sales 02 481 91 00

Fax [phone]

Switchboard 02 481 91 00

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Bermuda

General Support 1-800-342-0671

Bolivia

General Support toll-free: 800-10-0238

Brazil

International Access
Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Tech Support

0800 90 3355

Technical Support Fax [phone]

Customer Care Fax [phone]

Sales 0800 90 3390

British Virgin Islands

General Support toll-free: 1-866-278-6820

Brunei

Country Code: 673

Technical Support (Penang, Malaysia) 604 633 4966

Customer Care (Penang, Malaysia) 604 633 4888

Transaction Sales (Penang, Malaysia) 604 633 4955

Online Order Status: www.dell.ca/ostatus

AutoTech (automated Hardware and
Warranty Support)

toll-free: 1-800-247-9362

Customer Service (Home Sales/Small
Business)

toll-free: 1-800-847-4096

Customer Service (med./large business,
government)

toll-free: 1-800-326-9463

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Getting Help: Dell Latitude D620 User's Guide

Canada (North York,
Ontario)

International Access
Code: 011

Customer Service (printers, projectors,
televisions, handhelds, digital jukebox, and
wireless)

toll-free: 1-800-847-4096

Hardware Warranty Support (Home Sales/
Small Business)

toll-free: 1-800-906-3355

Hardware Warranty Support (med./large
bus., government)

toll-free: 1-800-387-5757

Hardware Warranty Support (printers,
projectors, televisions, handhelds, digital
jukebox, and wireless)

1-877-335-5767

Sales (Home Sales/Small Business) toll-free: 1-800-387-5752

Sales (med./large bus., government) toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales 1 866 440 3355

Cayman Islands

General Support 1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

Sales and Customer Support toll-free: 1230-020-4823

Technical Support website: support.dell.

com.cn

Technical Support E-mail: cn_support@dell.
com

Customer Care E-mail: [e-mail]

Technical Support Fax [phone]

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Getting Help: Dell Latitude D620 User's Guide

China (Xiamen)

Country Code: 86

City Code: 592

Technical Support (Dell Dimension and
Inspiron)

toll-free: 800 858 2968

Technical Support (OptiPlex, Latitude, and
Dell Precision)

toll-free: 800 858 0950

Technical Support (servers and storage) toll-free: 800 858 0960

Technical Support (projectors, PDAs,
switches, routers, and so on)

toll-free: 800 858 2920

Technical Support (printers) toll-free: 800 858 2311

Customer Care toll-free: 800 858 2060

Customer Care Fax [phone]

Home and Small Business toll-free: 800 858 2222

Preferred Accounts Division toll-free: 800 858 2557

Large Corporate Accounts GCP toll-free: 800 858 2055

Large Corporate Accounts Key Accounts toll-free: 800 858 2628

Large Corporate Accounts North toll-free: 800 858 2999

Large Corporate Accounts North Government
and Education

toll-free: 800 858 2955

Large Corporate Accounts East toll-free: 800 858 2020

Large Corporate Accounts East Government
and Education

toll-free: 800 858 2669

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Large Corporate Accounts Queue Team toll-free: 800 858 2572

Large Corporate Accounts South toll-free: 800 858 2355

Large Corporate Accounts West toll-free: 800 858 2811

Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Colombia

General Support 980-9-15-3978

Costa Rica

General Support 0800-012-0435

Czech Republic
(Prague)

International Access
Code: 00

Country Code: 420

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support 22537 2727

Customer Care 22537 2707

Fax [phone]

Technical Fax [phone]

Switchboard 22537 2711

Denmark
(Copenhagen)

Website: support.euro.dell.com

Technical Support for XPS portable computers
only

7010 0074

Technical Support for all other Dell computers 7023 0182

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International Access
Code: 00

Country Code: 45

Customer Care (Relational) 7023 0184

Home/Small Business Customer Care 3287 5505

Switchboard (Relational) 3287 1200

Switchboard Fax (Relational) 3287 1201

Switchboard (Home/Small Business) 3287 5000

Switchboard Fax (Home/Small Business) 3287 5001

Dominica

General Support toll-free: 1-866-278-6821

Dominican Republic

General Support 1-800-148-0530

Ecuador

General Support toll-free: 999-119

El Salvador

General Support 01-899-753-0777

Finland (Helsinki)

International Access
Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

Technical Support 09 253 313 60

Customer Care 09 253 313 38

Fax [phone]

Switchboard 09 253 313 00

Website: support.euro.dell.com

Home and Small Business

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Getting Help: Dell Latitude D620 User's Guide

France (Paris)
(Montpellier)

International Access
Code: 00

Country Code: 33

City Codes: (1) (4)

Technical Support for XPS portable computers
only

0825 387 129

Technical Support for all other Dell computers 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (calls from outside of France) 04 99 75 40 00

Sales 0825 004 700

Fax [phone]

Fax (calls from outside of France) 04 99 75 40 01

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 01 55 94 71 00

Fax [phone]

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.
com

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Getting Help: Dell Latitude D620 User's Guide

Germany (Langen)

International Access
Code: 00

Country Code: 49

City Code: 6103

Technical Support for XPS portable computers
only

06103 766-7222

Technical Support for all other Dell computers 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Greece

International Access
Code: 00

Country Code: 30

Website: support.euro.dell.com

Technical Support 00800-44 14 95 18

Gold Service Technical Support 00800-44 14 00 83

Switchboard 2108129810

Gold Service Switchboard 2108129811

Sales 2108129800

Fax [phone]

Grenada

General Support toll-free: 1-866-540-3355

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Getting Help: Dell Latitude D620 User's Guide

Guatemala

General Support 1-800-999-0136

Guyana

General Support toll-free: 1-877-270-4609

Hong Kong

International Access
Code: 001

Country Code: 852

Website: support.ap.dell.com

Technical Support E-mail: HK_support@Dell.
com

Technical Support (Dimension and Inspiron) 2969 3188

Technical Support (OptiPlex, Latitude, and
Dell Precision)

2969 3191

Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)

2969 3196

Customer Care 3416 0910

Large Corporate Accounts 3416 0907

Global Customer Programs 3416 0908

Medium Business Division 3416 0912

Home and Small Business Division 2969 3105

India

E-mail: [e-mail]
[e-mail]
[e-mail]

Technical Support

1600338045

and 1600448046

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Getting Help: Dell Latitude D620 User's Guide

Sales (Large Corporate Accounts) 1600 33 8044

Sales (Home and Small Business) 1600 33 8046

Ireland
(Cherrywood)

International Access
Code: 00

Country Code: 353

City Code: 1

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support for XPS portable computers
only

1850 200 722

Technical Support for all other Dell computers 1850 543 543

U.K. Technical Support (dial within U.K. only) 0870 908 0800

Home User Customer Care 01 204 4014

Small Business Customer Care 01 204 4014

U.K. Customer Care (dial within U.K. only) 0870 906 0010

Corporate Customer Care 1850 200 982

Corporate Customer Care (dial within U.K.
only)

0870 907 4499

Ireland Sales 01 204 4444

U.K. Sales (dial within U.K. only) 0870 907 4000

Fax/Sales Fax [phone]

Switchboard 01 204 4444

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Getting Help: Dell Latitude D620 User's Guide

Italy (Milan)

International Access
Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax [phone]

Switchboard 02 696 821 12

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax [phone]

Switchboard 02 577 821

Jamaica

General Support (dial from within Jamaica
only)

1-800-682-3639

Website: support.jp.dell.com

Technical Support (servers) toll-free: 0120-198-498

Technical Support outside of Japan (servers) 81-44-556-4162

Technical Support (Dimension and Inspiron) toll-free: 0120-198-226

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Getting Help: Dell Latitude D620 User's Guide

Japan (Kawasaki)

International Access
Code: 001

Country Code: 81

City Code: 44

Technical Support outside of Japan
(Dimension and Inspiron)

81-44-520-1435

Technical Support (Dell Precision, OptiPlex,
and Latitude)

toll-free:0120-198-433

Technical Support outside of Japan (Dell
Precision, OptiPlex, and Latitude)

81-44-556-3894

Technical Support (PDAs, projectors, printers,
routers)

toll-free: 0120-981-690

Technical Support outside of Japan (PDAs,
projectors, printers, routers)

81-44-556-3468

Faxbox Service 044-556-3490

24-Hour Automated Order Service 044-556-3801

Customer Care 044-556-4240

Business Sales Division (up to 400 employees) 044-556-1465

Preferred Accounts Division Sales (over 400
employees)

044-556-3433

Large Corporate Accounts Sales (over 3500
employees)

044-556-3430

Public Sales (government agencies,
educational institutions, and medical
institutions)

044-556-1469

Global Segment Japan 044-556-3469

Individual User 044-556-1760

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Getting Help: Dell Latitude D620 User's Guide

Switchboard 044-556-4300

Korea (Seoul)

International Access
Code: 001

Country Code: 82

City Code: 2

E-mail: [e-mail]

Support toll-free: 080-200-3800

Support (Dimension, PDA, Electronics and
Accessories)

toll-free: 080-200-3801

Sales toll-free: 080-200-3600

Fax [phone]

Switchboard 2194-6000

Latin America

Customer Technical Support (Austin, Texas, U.
S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer
Service) (Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

or 512 728-3772

Luxembourg

International Access
Code: 00

Website: support.euro.dell.com

Support 342 08 08 075

Home/Small Business Sales [phone]

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