DELL Client Manager 3.2 User Guide
Dell® Client Manager 3.2 User Guide
Dell® Client Manager 3.2 User Guide
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Contents
Technical Support ..... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 3
Chapter 1 Introducing Dell Client Manager . ..... ..... .... . .... . .... . .... ..... ... 11
About Dell Client Manager .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 11
What's new in Dell Client Manager . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . 12
Products installed with Dell Client Manager ... . .... . .... . .... ..... ..... .... . .... . 12
How Dell Client Manager works ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . . 13
What you can do with Dell Client Manager . . .... ..... ..... .... . .... . .... . .... ..... 13
Where to get more information ... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . ... 13
Chapter 2 Installing Dell Client Manager ...... ..... .... . .... . .... ..... ..... .... . .. 17
System requirements . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 17
About Dell Client Manager requirements ... ..... ..... .... . .... . .... . .... ... 17
About Dell client computer requirements ... ..... .... . .... . .... . .... ..... ... 18
Installing the Dell Client Manager product ..... .... . .... . .... . .... ..... ..... .... . 18
Upgrading Dell Client Manager . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... 19
Uninstalling Dell Client Manager .... .... . .... . .... ..... ..... .... . .... . .... . .... ..... 19
Uninstalling the Dell client software from client computers
... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... 20
Uninstalling Dell Client Manager from the Notification Server
computer ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . 20
Installing licenses ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... . 21
Chapter 3 Getting started with Dell Client Manager .... .... . .... . .... . .... 23
About the Dell Management Console .. .... ..... ..... .... . .... . .... . .... ..... ..... .. 23
About the Dell Client Manager home page .. .... . .... ..... ..... .... . .... . .... . .... 24
Dell Client Discovery and Installation Summary web part ... ..... ..... . 24
About managing multiple and single computers .. .... . .... . .... . .... ..... ..... . 26
About actions that require a client restart .. .... . .... . .... ..... ..... .... . .... . .... 26
About Windows BitLocker Drive Encryption .. . .... . .... ..... ..... .... . .... . .... . 27
About BIOS password restrictions . . .... ..... ..... .... . .... . .... . .... ..... .... . .... . 27
Contents8
Chapter 4 Preparing target Dell computers for
management . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . . 29
Preparing target Dell computers for management . .... . .... ..... ..... .... . .... . 29
Discovering computers . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . 31
Installing the Symantec Management Agent ... . .... . .... ..... ..... .... . .... . ... 31
Configuring theSymantec ManagementAgent settings for evaluation
use ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... 32
Discovering Dell computers .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... . 33
Installing the Dell Client Plug-in .. ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 34
Installing the Power Scheme Agent . ..... ..... .... . .... . .... . .... ..... ..... .... . .... 35
Restarting Dell client computers awaiting reboot .... ..... ..... .... . .... . .... . . 35
Configuring the Dell Client Plug-in settings ... . .... . .... . .... ..... ..... .... . .... . 36
Customizing the Dell client patching settings ... ..... ..... .... . .... . .... ..... ... 37
Chapter 5 Using Dell Client Manager .... . .... ..... ..... .... . .... . .... . .... ..... ..... . 39
Prerequisites for using Dell Client Manager ... ..... .... . .... . .... . .... ..... .... . . 39
Collecting BIOS, hardware, display, and power scheme settings
inventory . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 40
Collecting BIOS settings and BIOS version inventory data .... . .... .... 40
Collecting hardware inventory data .. . .... . .... . .... ..... ..... .... . .... . .... . 41
Collecting display inventory data ..... ..... .... . .... . .... . .... ..... ..... .... . . 42
Collecting power scheme inventory data .. ..... .... . .... . .... . .... ..... ..... 43
Viewing BIOS settings, hardware, and power scheme settings
inventory . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 43
Updating BIOS versions . . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 44
Discovering current Dell BIOS versions . .... ..... ..... .... . .... . .... . .... .... 45
Creating a dynamic filter and a BIOS Update Job . .... . .... . .... ..... ..... . 45
Viewing the BIOS update job execution status .... . .... . .... ..... ..... .... . 47
Viewing the BIOS Update Job execution reports . . .... . .... ..... ..... .... . . 48
Configuring BIOS settings .. ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 48
Using reports to configure BIOS settings ... . .... . .... ..... ..... .... . .... . .... ..... 50
Collecting BIOS settings inventory .... ..... ..... .... . .... . .... . .... ..... ..... . 51
Creating a dynamic filter and a BIOS Settings Job .... . .... . .... . .... ..... . 51
Viewing the BIOS settings job execution status . .... . .... . .... ..... ..... ... 53
Viewing the BIOS settings job execution reports ... ..... .... . .... . .... . ... 53
Configuring Dell display settings . .... . .... . .... ..... ..... .... . .... . .... ..... ..... ... 54
Changing brightness and contrast settings . .... . .... . .... ..... ..... .... . ... 54
Restoring display factory default settings .. ..... ..... .... . .... . .... . .... ... 54
Turning off displays .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . . 55
Configuring power scheme settings ..... .... . .... . .... . .... ..... ..... .... . .... . .... 55
Monitoring the health of a computer .... ..... .... . .... . .... . .... ..... ..... .... . .... 56
Viewing alerts .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... 57
Assessing Microsoft Windows 7 migration readiness ... ..... .... . .... . .... . .. 58
Updating the Dell Supported Models database ... . .... ..... ..... .... . .... . .... . . 59
Chapter 6 Applying software patches to Dell computers . .... . .... .... 61
Applying software patches to Dell computers . ..... ..... .... . .... . .... . .... ..... 61
Downloading the Dell Update Packages catalog . .... . .... . .... ..... ..... .... . ... 63
Determining patchable Dell client computers . .... . .... . .... ..... ..... .... . .... . . 64
Viewing patchable Dell client computers .... ..... ..... .... . .... . .... ..... ..... .... 65
Viewing applicable updates ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... .... 65
Staging and distributing updates ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 65
Monitoring update progress ... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 66
Using reports to view patch management data . ..... .... . .... . .... . .... ..... .... 66
Chapter 7 Managing individual Dell computers . ..... .... . .... . .... ..... ..... 69
About managing individual Dell computers . .... ..... ..... .... . .... . .... ..... .... 69
Modifying the connection profile for real-time management .... . .... . .... .. 71
Accessing the Real-Time view .. ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . 71
About the Real-Time Home page . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 72
Viewing the Dell client computer summary .. .... . .... . .... ..... ..... .... . .... . .. 72
Performing one-to-one BIOS configuration . .... . .... . .... ..... ..... .... . .... . ... 73
Performing one-to-one boot order configuration . . .... ..... ..... .... . .... . .... . 73
Performing one-to-one BIOS or system password change .. .... ..... ..... .... 74
Resetting the chassis intrusion alert ... ..... .... . .... . .... . .... ..... ..... .... . .... . 75
9Contents
Chapter 8 About Dell Client Manager pages . ..... .... . .... . .... . .... ..... ..... . 77
Disable BitLocker and Enable BitLocker tasks .... ..... .... . .... . .... . .... ..... .. 77
BIOS Settings Job, BIOS Update Job, and Inventory Job .... ..... ..... .... . .... . 78
Restart Computer task ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 78
Update Dell Clients Patch Compliance Inventory task .. . .... . .... ..... ..... .. 79
Download Software Update Package task ..... .... . .... . .... . .... ..... ..... .... . .. 79
Stage and Distribute job .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 79
Patch management rollout job ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 79
Dell Update Applicability Task . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . 80
Dell Update Install Task .. . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 80
Patch Management Configuration page ... .... . .... . .... ..... ..... .... . .... . .... . . 80
Stage and Distribute Wizard . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 82
Inventory Job ... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 83
Contents10
Appendix A Troubleshooting Dell Client Manager ..... ..... .... . .... . .... . .... 85
Troubleshooting theSymantec Management Agent push installation
... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... . 85
Configuring the firewall to allow push installation ..... ..... .... . .... . ... 85
Troubleshooting connection through the Real-Time view . . .... ..... ..... .... 86
Configuring the firewall to allow WMI connection . ..... ..... .... . .... . ... 88
Disabling simple file sharing on Windows XP SP2 . . .... . .... . .... ..... ... 91
Configuring UserAccess Controlon WindowsVista and Windows
7 .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . . 92
Appendix B Technical reference ... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... .... 93
Dell client computers that support BIOS updates .... ..... .... . .... . .... . .... ... 93
Dell Update Package error codes .. .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 94
About using macros for BIOS settings ... ..... ..... .... . .... . .... . .... ..... ..... ... 95
Index .... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... . 97
Chapter
Introducing Dell Client Manager
This chapter includes the following topics:
■ About Dell Client Manager
■ What's new in Dell Client Manager
■ Products installed with Dell Client Manager
■ How Dell Client Manager works
1
■ What you can do with Dell Client Manager
■ Where to get more information
About Dell Client Manager
Dell Client Manager helps make Dell OptiPlex™ desktops, Latitude™ notebooks,
and DellPrecision™ workstations some of the easiest andmost cost effective client
systems youcan own. Dell Client Manager lets IT professionals automatecommon
tasks that are associated with owning client systems and perform the tasks from
a remote,centralized location. The results are powerful: farfewer desk-sidevisits
and repetitive tasks, greater visibility and control of client inventory and usage,
and improvedconsistency andcompliance inthe way client systems are configured.
Organizations with as few as 50 Dell client systems will benefit, and larger
organizations or organizations with a distributed workforce will experience even
greater advantages from centralized, automated client management.
Dell Client Manager is a suite of integrated tools that are developed by Dell and
Symantec. These combined technologies work under the Symantec Management
Introducing Dell Client Manager
12
What's new in Dell Client Manager
Platform infrastructure. You manage Dell resources across your network using a
single, integrated, and secure Dell Management Console.
What's new in Dell Client Manager
The followingnew features are introduced in the 3.2release ofDell Client Manager:
■ Dell Client Manager installs Dell OpenManage Client Instrumentation (OMCI)
8.0 to the client Dell computers.
■ You can use reports to identify computers that need a BIOS update and create
a BIOS update job directly from the report.
See “Updating BIOS versions ” on page 44.
■ You can use reports to identify computers whose BIOS settings are out of
compliance and create a BIOS settings job directly from the report.
See “Using reports to configure BIOS settings” on page 50.
Products installed with Dell Client Manager
Dell Client Manager installs and uses other Symantec and Altiris management
products.
Table 1-1
Dell Client Manager
Altiris™ Out of Band Management
Component
Altiris™ Real-Time Console
Infrastructure
Altiris™ Power Scheme Task
Altiris™ Event Console
Products installed with Dell Client Manager
DescriptionProduct
The base management platform.Symantec Management Platform
Lets you inventory and manage Dell client
computers.
Lets youconfigure computerswith DASH,ASF, or
Intel AMT for out-of-band management.
Provides out-of-band management tasks and the
infrastructure for one-to-one management.
This add-on lets you configure the Dell client
computer's power-saving options remotely.
Lets you receive and view health alerts that Dell
client computers send to Notification Server.
How Dell Client Manager works
How Dell Client Manager works
Dell Client Manager discovers supported Dell computers in your environment
and installsthe DellOpenManage ClientInstrumentation (OMCI), EnTech SoftOSD,
and DellClient Plug-in software to thesecomputers. TheDell ClientPlug-in works
as a link between the OMCI and EnTech software and the Symantec Management
Agent.
Dell Client Manager can also connect to a target Dell computer directly through
WMI and query OMCI for inventory and configuration information and display
this information in the Symantec Management Console's Resource Manager, in
the Real-Time view.
Dell ClientManager scanspatchable Dell client computers for the requiredsoftware
updates. Then, it creates rollout jobs that install the updates to the appropriate
computers.
What you can do with Dell Client Manager
Dell Client Manager lets you collect hardware, BIOS, and Dell display inventory
from the client Dell computers. You can update the computer's BIOS and change
BIOS settings remotely from the Dell Management Console. You can run these
tasks immediately or schedule for a later time, on one or many computers at a
time.
From Dell Management Console's Real-Time view you can also view the target
Dell computer'sinventory and configuration information in real time.During this
live connection you can change BIOS settings, BIOS password, and other settings
for the particular Dell computer, and verify your changes.
With DellClient Manager,you can discover patchable Dell computers and distribute
Dell Update Packages (DUPs) to the computers that need an update, all from the
centralized Dell Management Console.
13Introducing Dell Client Manager
Where to get more information
Use the following documentation resources to learn about and use this product.
Introducing Dell Client Manager
14
Where to get more information
Release Notes
User Guide
Help
Table 1-2
Information about new
features and important
issues.
Information about how
to use this product,
including detailed
technical information
and instructions for
performing common
tasks.
Information about how
to use this product,
including detailed
technical information
and instructions for
performing common
tasks.
Help is available at the
solution level and at the
suite level.
This information is
available in HTML help
format.
Documentation resources
LocationDescriptionDocument
The Product Support page, which is available at the following URL:
http://www.symantec.com/business/support/all_products.jsp
When you open your product's support page, look for the
Documentation link on the right side of the page.
■ The Documentation Library, which is available in the Symantec
Management Console on the Help menu.
■ The ProductSupport page,which is availableat thefollowing URL:
http://www.symantec.com/business/support/all_products.jsp
When you open your product’s support page, look for the
Documentation link on the right side of the page.
The Documentation Library, which is available in the Symantec
Management Console on the Help menu.
Context-sensitive help is available for most screens in the Symantec
Management Console.
You can open context-sensitive help in the following ways:
■ The F1 key when the page is active.
■ The Context command, which is available in the Symantec
Management Console on the Help menu.
SymWISE
Support
Knowledgebase
In addition to the product documentation, you can use the following resources to
learn about Symantec products.
Table 1-3
Symantec product information resources
LocationDescriptionResource
http://www.symantec.com/business/theme.jsp?themeid=support-knowledgebaseArticles, incidents, and
issues about Symantec
products.
Where to get more information
15Introducing Dell Client Manager
Symantec
Connect
Table 1-3
contains forums,articles,
blogs, downloads,events,
videos, groups,and ideas
for users of Symantec
products.
Symantec product information resources (continued)
LocationDescriptionResource
http://www.symantec.com/connect/endpoint-managementAn online resource that
Introducing Dell Client Manager
16
Where to get more information
Chapter
Installing Dell Client Manager
This chapter includes the following topics:
■ System requirements
■ Installing the Dell Client Manager product
■ Upgrading Dell Client Manager
■ Uninstalling Dell Client Manager
2
■ Installing licenses
System requirements
Dell Client Manager has the following system requirements:
■ Dell Client Manager installation requirements.
See “About Dell Client Manager requirements ” on page 17.
■ Dell Client Plug-in installation requirements.
See “About Dell client computer requirements ” on page 18.
About Dell Client Manager requirements
Dell Client Manager requires the following:
■ Symantec Management Platform 7.0 SP5
For more information on Symantec Management Platform prerequisites and
installation instructions, see the Symantec Management Platform Help.
See “Where to get more information” on page 13.
Installing Dell Client Manager
18
Installing the Dell Client Manager product
When you install Dell Client Manager through Symantec Installation Manager,
Symantec Management Platform is installed or upgraded automatically.
Dell Client Manager installs Out of BandManagement Componenton Notification
Server. Dell Client Manager requirements are sufficient for default Out of Band
Management Component installation, however more environment prerequisites
must be met for advanced features. You can configure your environment before
or after installing Out of Band Management Component.
For more information on Outof Band Management Component prerequisites and
configuration instructions, see the Out of Band Management Component
Implementation Guide.
See “Where to get more information” on page 13.
About Dell client computer requirements
Full featuresupport is available for mostDell OptiPlex,Latitude, and Dell Precision
client computers.
The Dell client patch feature is supported by recent Dell OptiPlex, Latitude, and
Precision client computers.
See “Dell client computers that support BIOS updates” on page 93.
For more information about supported and unsupported models, see the Dell
Client Manager Release Notes.
For more information about supported Dell displays, see the Dell Client Manager
Release Notes.
Table 2-1
Operating system
Available disk space
Dell client computer requirements
DescriptionRequirement
Microsoft Windows XP SP2 or later with .NET framework 2.0
installed
20 MB disk space for the Symantec Management Agent, plus space
to install required software
64 MB RAMMemory
Installing the Dell Client Manager product
Use Symantec Installation Manager to install Dell Client Manager.
For more information on installing products, see Symantec Installation Manager
documentation.
See “Where to get more information” on page 13.
Upgrading Dell Client Manager
Use Symantec Installation Manager to upgrade Dell Client Manager.
For more information on upgrading products, see the Symantec Installation
Manager documentation.
See “Where to get more information” on page 13.
After you upgrade the product, you must upgrade all of the management agents
that are installed on the target Dell computers. The agents include:
■ Symantec Management Agent
■ Dell Client Plug-in
■ Power Scheme Agent
To upgrade the management agents
In theDell Management Console, on the Actions menu, click Agents/Plug-ins
1
> Rollout Agents/Plug-ins.
In theleft pane, locate and turn on the upgrade policiesfor eachof the agents
2
that you want to upgrade.
Upgrading Dell Client Manager
19Installing Dell Client Manager
Uninstalling Dell Client Manager
To uninstall Dell Client Manager perform the following steps:
Table 2-2
Step 1
Step 2
Uninstall the Dell client software from
the client computers.
Uninstall Dell Client Manager from the
Notification Server computer.
Process for uninstalling Dell Client Manager
DescriptionActionStep
This step is required if you do not want
to reinstall Dell Client Manager later.
See “Uninstalling the Dell client
software from client computers ”
on page 20.
This step removes the product from the
Notification Server computer.
See “Uninstalling Dell Client Manager
from the Notification Server computer
” on page 20.
Installing Dell Client Manager
20
Uninstalling Dell Client Manager
Uninstalling the Dell client software from client computers
The Dell Client Software - Uninstall policy lets you remove Dell Client Plug-in,
Dell OMCI and EnTech software from supported client computers. Because the
Dell Client Plug-in communicates with the Symantec Management Agent and
Notification Server, you cannot run any Dell Client Manager tasks after
uninstallation.
Before you uninstall the Dell client software, make sure the Dell Client Software
- Install policy is turned off.
We recommend that you do not uninstall the Dell Client Manager software from
the NotificationServer computer until the Dell ClientSoftware -Uninstall policy
has run on all Dell computers. When Dell Client Manager is uninstalled, there is
no automated way to uninstall the Dell client software.
The Dell client software uninstallation process can take some time to start,
depending on the intervals that are set between the updates of the Symantec
Management Agent.
See “Configuring the Symantec Management Agent settings for evaluation use ”
on page 32.
To uninstall the Dell Client Plug-in, Dell OMCI and EnTech software
In theDell Management Console, on the Actions menu, click Agents/Plug-ins
1
> Rollout Agents/Plug-ins.
In the left pane, click Dell Client > Dell Client Software - Uninstall.
2
Turn on the policy.
3
To turn on the policy, at the upper right of the page, click the colored circle,
and then click On.
Click Save changes.
4
Uninstalling Dell Client Manager from the Notification Server computer
Before uninstallingDell Client Manager, make sure you uninstalledthe Dellclient
software from the client computers.
See “Uninstalling the Dell client software from client computers ” on page 20.
Use Symantec Installation Manager to uninstall Dell Client Manager.
For more information on uninstalling products, see the Symantec Installation
Manager documentation.
See “Where to get more information” on page 13.
Installing licenses
Dell Client Manager includes a restricted trial license that is valid for 30 days.
You can register and receive a free unlimited and permanent license by visiting
the following Web site:
http://www.altiris.com/Partners/AlliancePartners/Dell/DCMLicensing.aspx
After you register, a new product key will be sent to you through email.
Use Symantec Installation Manager to license Dell Client Manager.
For more information, see the Symantec Installation Manager documentation.
See “Where to get more information” on page 13.
Installing licenses
21Installing Dell Client Manager
Installing Dell Client Manager
22
Installing licenses
Chapter
Getting started with Dell Client Manager
This chapter includes the following topics:
■ About the Dell Management Console
■ About the Dell Client Manager home page
■ About managing multiple and single computers
■ About actions that require a client restart
3
■ About Windows BitLocker Drive Encryption
■ About BIOS password restrictions
About the Dell Management Console
You performall Dell Client Manager configuration and administrationtasks using
the Dell Management Console.
The Dell Management Console is the Web browser based administration console
for working with Symantec Management Platform and solutions, including Dell
Client Manager.The console lets you perform tasks, schedule events, runreports,
perform configuration, configure security, and more. You can run the console
from the Notification Server computer (locally) or from a remote computer with
a network connection to Notification Server. This means that you can perform
administration tasks from wherever you are.
The console lets you set security that is specific to each console user. You specify
which areas of the console a user has access to and the rights that a user has to
perform specific actions. For example, one user can run reports while another
user can only view reports that have already been run.
Getting started with Dell Client Manager
24
About the Dell Client Manager home page
You can start the console remotely by typing the following URL into the Internet
Explorer's addressbar: http://<Notification_Server_name>/altiris/console
For more information on the console, see the Symantec Management Platform
Help, which can be accessed through the console's Help menu.
About the Dell Client Manager home page
The Dell Client Manager home page shows the number of discovered Dell
computers bymodel andthe summaryinformation of the tasks that you performed.
You can open the Dell Client Manager home page by clicking Home> Dell Client
Manager in the Dell Management Console.
See “About the Dell Management Console ” on page 23.
The Dell Client Manager home page displays the following summaries:
Dell Client Discovery and
Installation Summary
BIOS Update Task Summary
BIOS Settings Task Summary
Update compliance of client
computers that are ready to
receive updates
Status of update jobs
Displays the Dell computer discovery and Dell Client
Plug-in installation information.
See “Dell Client Discovery andInstallation Summary
web part” on page 24.
Displays the BIOS Update Task execution summary.
See “Updating BIOS versions ” on page 44.
Displays theBIOSSettings Task execution summary.
See “Configuring BIOS settings ” on page 48.
Lists the numberof discovered Dellclient computers
that support patching and their update status: up to
date, or missing an update.
See “Applying software patches to Dell computers ”
on page 61.
Lists therollout jobsthat youcreated using the Stage
andDistribute Wizard and their status. You can click
a job to view its details.
See “Staging and distributing updates” on page 65.
Dell Client Discovery and Installation Summary web part
This web part is located on the Dell Client Manager home page and displays the
Dell computer discovery and Dell Client Plug-in installation information.
About the Dell Client Manager home page
25Getting started with Dell Client Manager
Table 3-1
Information in the Dell Client Discovery and Installation Summary
web part
SupportedDell Client Computers
Patchable Dell Client Computers
Dell Client Computers with
Supported Displays
Dell Client Plug-in Installed
SupportedDell Client Computers
Awaiting Reboot to Finish
Installation
DescriptionSummary
The total number of Dellclient computers discovered.
Newer Dell models, not yet recognized as supported
computers, are also listed.
See “Discovering Dell computers ” on page 33.
The totalnumber ofDell clientcomputers thatsupport
patching.
See “Applying software patches to Dell computers ”
on page 61.
The total number of Dell client computers with
displays that you can manage.
See “Configuring Dell display settings ” on page 54.
The total number of supported computers that
successfully installed the Dell Client Plug-in.
See “Installing the Dell Client Plug-in ” on page 34.
The totalnumber ofsupported computersthat require
reboot after the Dell Client Plug-in installation or
upgrade.
See “Restarting Dell client computers awaiting reboot
” on page 35.
Systems Reporting Inventory
Data
SystemsReporting BIOS Settings
Data
Unsupported Dell Client
Computers
The total number of supported computers that
successfully reported inventory data.
See “Collecting BIOS, hardware, display, and power
scheme settings inventory ” on page 40.
The total number of supported computers that
successfully reported BIOS settings data.
See “Collecting BIOS, hardware, display, and power
scheme settings inventory ” on page 40.
The totalnumber ofunsupported Dellclient computers
by product line. Legacy computers include older and
unsupported models of OptiPlex, Latitude, and Dell
Precision product lines.
See “Updating the Dell Supported Models database ”
on page 59.
Getting started with Dell Client Manager
26
About managing multiple and single computers
About managing multiple and single computers
Dell Client Manager provides the following two methods of managing Dell client
computers:
One-to-many
One-to-one
One-to-many management is when you assign a task to a collection of
computers and schedule it to run at a later time. Dell Client Manager
includes several predefined computer collections, called filters. Filters are
logical groupingsof computersbased on any criteria you want. These filters
can be based on Dell models, the operating system installed, BIOS version,
and so on. You can also create your own filters.
See “Collecting BIOS, hardware, display, and power scheme settings
inventory ” on page 40.
See “Updating BIOS versions ” on page 44.
See “Configuring BIOS settings ” on page 48.
See “Configuring Dell display settings ” on page 54.
See “Configuring power scheme settings ” on page 55.
See “Monitoring the health of a computer” on page 56.
See “Applying software patches to Dell computers ” on page 61.
One-to-one management is when you manage a single computer in real
time. This method is useful for one-off management and repair. During a
one-to-one managementsession DellClient Managerconnects tothe target
computer using the Windows Management Instrumentation (WMI). You
can then view actual inventory and configuration information in the Dell
Management Console. You can run management tasks on the target
computer and immediately see the results.
See “About managing individual Dell computers ” on page 69.
About actions that require a client restart
The Dell client computer restart is required when you perform the following
actions:
■ Dell OMCIsoftware installationand upgradeas partof the Dell client software
installation
See “Installing the Dell Client Plug-in ” on page 34.
■ BIOS update
See “Updating BIOS versions ” on page 44.
■ BIOS settings change
About Windows BitLocker Drive Encryption
See “Configuring BIOS settings ” on page 48.
You can control the restart options by scheduling, deferring, or allowing the
restart to occur immediately after running the task.
About Windows BitLocker Drive Encryption
Windows BitLocker Drive Encryption is a full disk encryption feature included
with theMicrosoft Windows Vista Ultimate, Windows Vista Enterprise,Windows
7 Ultimate,and Windows Server 2008 operating systems. This feature is designed
to protect data by providing encryption for entire volumes.
If you want to use Dell Client Manager to upgrade BIOS or change BIOS settings
on computerswith WindowsBitLocker Drive Encryption enabled, you must disable
BitLocker before you make any changes to the BIOS.
Warning: Never run theBIOS Update Task or theBIOSSettings Task on computers
with BitLocker. Instead, use the BIOS Update Job and the BIOS Settings Job that
are included with Dell Client Manager. These jobs include BitLocker tasks, which
check the Dell client computers for the BitLocker feature and disable it when
necessary. Ifyou try to modify BIOS without disablingBitLocker first,the computer
will fail to boot.
27Getting started with Dell Client Manager
See “Updating BIOS versions ” on page 44.
See “Configuring BIOS settings ” on page 48.
About BIOS password restrictions
The BIOS passwords that you type when configuring BIOS settings have the
following restrictions:
■ Only alphanumeric passwords are supported.
■ Spaces may not be used. Using spaces results in incorrect passwords. For
example, if you specified a BIOS password as "qwe 123", the password is set
as "qwe".
■ The maximum length is dependent on the computer model. For example, on
Dell Latitude notebooks, the maximum is eight characters. When you use the
Real-Time view to providea passwordwith morethan themaximum characters,
the password is truncated to the first number of characters allowed.
For example, if the maximum is eight characters, and you provide a
12-character password, only the first eight characters are used. You need to
use that truncated password to use or clear the BIOS password.
Getting started with Dell Client Manager
28
About BIOS password restrictions
These restrictions apply to setting passwords and verifying passwords.
See “Updating BIOS versions ” on page 44.
See “Configuring BIOS settings ” on page 48.
Chapter
Preparing target Dell computers for management
This chapter includes the following topics:
■ Preparing target Dell computers for management
■ Discovering computers
■ Installing the Symantec Management Agent
■ Configuring the Symantec Management Agent settings for evaluation use
4
■ Discovering Dell computers
■ Installing the Dell Client Plug-in
■ Installing the Power Scheme Agent
■ Restarting Dell client computers awaiting reboot
■ Configuring the Dell Client Plug-in settings
■ Customizing the Dell client patching settings
Preparing target Dell computers for management
Before you can manage Dell client computers with Dell Client Manager, you must
install management agents on the client computers. The agents include: the
Symantec Management Agent, the Dell Client Plug-in, and the optional Altiris
Power Scheme Agent.
See “How Dell Client Manager works ” on page 13.
Preparing target Dell computers for management
30
Preparing target Dell computers for management
Table 4-1
Step 1
Step 2
Step 3
Process for preparing target Dell computers for management
Discover manageable
computers in your
environment.
Install the Symantec
Management Agentto the
client computers.
(Optional) Configure the
Symantec Management
Agent settings for
evaluation use.
Discover Dell computers.Step 4
DescriptionActionStep
Discovery helps you find the host names of the
computers on which you can install the Symantec
Management Agent.
See “Discovering computers ” on page 31.
The Symantec Management Agent lets Notification
Server get information from and interact with the
client computers.
See “Installing the Symantec Management Agent ”
on page 31.
For easier configuration and evaluation of Dell Client
Manager, make the Symantec Management Agent
request configuration from Notification Server more
frequently.
See “Configuring the Symantec Management Agent
settings for evaluation use ” on page 32.
The Dell Client Discovery policy lets you find Dell
computers that Dell Client Manager supports.
See “Discovering Dell computers ” on page 33.
Install the Dell Client
Step 5
Plug-in.
(Optional) Install the
Step 6
Altiris Power Scheme
Agent.
(Optional) Restart the
Step 7
computers awaiting
reboot.
This plug-in works to communicate information
between Dell client computers and the Notification
Server computer
See “Installing the Dell Client Plug-in ” on page 34.
This agent lets you inventory and change power
scheme settings.
See “Installing the Power Scheme Agent” on page 35.
Some computers need to be restarted in order for the
Dell management software to work. See which
computers need to be restarted and run the restart
task.
See “Restarting Dell client computers awaiting reboot
” on page 35.
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