Dell CJWTV Service Manual

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Dell Vostro 3580

Service Manual

Regulatory Model: P75F

Regulatory Type: P75F010

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2019 - 01

Rev. A00

Contents

1 Working on your computer.............................................................................................................................	6
Safety instructions.............................................................................................................................................................	6
Turning o€ your computer — Windows 10.....................................................................................................................	6
Before working inside your computer..............................................................................................................................	7
After working inside your computer.................................................................................................................................	7
2 Technology and components..........................................................................................................................	8
DDR4...................................................................................................................................................................................	8
DDR4 Details.................................................................................................................................................................	8
Memory Errors..............................................................................................................................................................	9
HDMI 1.4..............................................................................................................................................................................	9
HDMI 1.4 Features........................................................................................................................................................	9
Advantages of HDMI..................................................................................................................................................	10
USB features.....................................................................................................................................................................	10
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)............................................................................................................	10
Speed............................................................................................................................................................................	11
Applications..................................................................................................................................................................	11
Compatibility................................................................................................................................................................	12
Intel Optane memory........................................................................................................................................................	12
Enabling Intel Optane memory..................................................................................................................................	12
Disabling Intel Optane memory.................................................................................................................................	13
3 Removing and installing components............................................................................................................	14
Recommended tools.........................................................................................................................................................	14
Screw list...........................................................................................................................................................................	14
Micro Secure Digital Card................................................................................................................................................	15
Removing the Micro Secure Digital Card.................................................................................................................	15
Installing the Micro Secure Digital Card...................................................................................................................	15
Optical drive assembly.....................................................................................................................................................	16
Removing the optical drive assembly.......................................................................................................................	16
Installing the optical drive assembly.........................................................................................................................	17
Base cover.........................................................................................................................................................................	18
Removing the base cover..........................................................................................................................................	18
Installing the base cover............................................................................................................................................	20
Battery...............................................................................................................................................................................	21
Lithium-ion battery precautions................................................................................................................................	21
Removing the battery................................................................................................................................................	22
Installing the battery..................................................................................................................................................	22
Memory modules..............................................................................................................................................................	23
Removing the memory module................................................................................................................................	23
Installing the memory module...................................................................................................................................	24
WLAN card.......................................................................................................................................................................	25
Removing the WLAN card........................................................................................................................................	25

Contents 3

Installing the WLAN card..........................................................................................................................................	26
Solid-state drive/Intel Optane memory module...........................................................................................................	27
Removing the M.2 2230 Solid-state drive..............................................................................................................	27
Installing the M.2 2230 Solid-state drive................................................................................................................	28
Removing the M.2 2280 Solid-state drive or Intel Optane memory - Optional.................................................	30
Installing the M.2 2280 Solid-state drive or Intel Optane memory - Optional....................................................	30
Coin-cell battery................................................................................................................................................................	31
Removing the coin-cell...............................................................................................................................................	31
Installing the coin-cell battery...................................................................................................................................	32
Hard drive..........................................................................................................................................................................	33
Removing the hard drive assembly..........................................................................................................................	33
Installing the hard drive assembly............................................................................................................................	35
System fan........................................................................................................................................................................	37
Removing the system fan.........................................................................................................................................	37
Installing the system fan............................................................................................................................................	39
Heat sink............................................................................................................................................................................	41
Removing the heatsink...............................................................................................................................................	41
Installing the heatsink................................................................................................................................................	42
VGA Daughterboard........................................................................................................................................................	42
Removing the VGAcable...........................................................................................................................................	42
Installing the VGA cable............................................................................................................................................	43
Speakers............................................................................................................................................................................	44
Removing the speakers.............................................................................................................................................	44
Installing the speakers...............................................................................................................................................	45
IO board.............................................................................................................................................................................	46
Removing the IO board.............................................................................................................................................	46
Installing the IO board................................................................................................................................................	48
Touchpad...........................................................................................................................................................................	49
Removing the touch pad assembly..........................................................................................................................	49
Installing the touch pad assembly.............................................................................................................................	51
Display assembly..............................................................................................................................................................	53
Removing the display assembly...............................................................................................................................	53
Installing the display assembly..................................................................................................................................	56
Power-button board........................................................................................................................................................	59
Removing the power button board..........................................................................................................................	59
Installing the power button board............................................................................................................................	60
System board....................................................................................................................................................................	61
Removing the system board......................................................................................................................................	61
Installing the system board.......................................................................................................................................	65
Power button with ‚ngerprint reader............................................................................................................................	68
Removing the power button with ‚ngerprint reader.............................................................................................	68
Installing the power button with ‚ngerprint reader...............................................................................................	69
Power-adapter port.........................................................................................................................................................	70
Removing the power adapter port...........................................................................................................................	70
Installing the power adapter port..............................................................................................................................	71
Display bezel......................................................................................................................................................................	72
Removing the display bezel.......................................................................................................................................	72

4 Contents

Installing the display bezel ........................................................................................................................................	73
Camera..............................................................................................................................................................................	74
Removing the camera................................................................................................................................................	74
Installing the camera..................................................................................................................................................	75
Display panel.....................................................................................................................................................................	76
Removing the display panel......................................................................................................................................	76
Installation display panel............................................................................................................................................	78
Display hinges...................................................................................................................................................................	80
Removing the display hinges....................................................................................................................................	80
Installing the display hinges.......................................................................................................................................	81
Display cable.....................................................................................................................................................................	82
Removing the display cable......................................................................................................................................	83
Installing the display cable.........................................................................................................................................	84
Display back-cover and antenna assembly...................................................................................................................	85
Removing the display back-cover............................................................................................................................	85
Installing the display back-cover...............................................................................................................................	87
Palm-rest and keyboard assembly.................................................................................................................................	88
Removing the palmrest and keyboard assembly....................................................................................................	88
4 Troubleshooting...........................................................................................................................................	90
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................	90
Running the ePSA diagnostics.................................................................................................................................	90
System diagnostic lights.................................................................................................................................................	90
Flashing BIOS (USB key).................................................................................................................................................	91
Flashing the BIOS............................................................................................................................................................	92
Backup media and recovery options..............................................................................................................................	92
WiFi power cycle..............................................................................................................................................................	92
Flea power release...........................................................................................................................................................	92
5 Getting help.................................................................................................................................................	93
Contacting Dell.................................................................................................................................................................	93

Contents 5

Working on your computer

Safety instructions

Prerequisite

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

•You have read the safety information that shipped with your computer.

•A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

About this task

WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Turning off your computer — Windows 10

About this task

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer or remove the side cover.

Steps

1Click or tap .

2Click or tap and then click or tap Shut down.

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

6 Working on your computer

Before working inside your computer

About this task

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

Steps

1Ensure that you follow the Safety Instruction.

2Ensure that your work surface is „at and clean to prevent the computer cover from being scratched.

3Turn o€ your computer.

4Disconnect all network cables from the computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

5Disconnect your computer and all attached devices from their electrical outlets.

6Press and hold the power button while the computer is unplugged to ground the system board.

NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer.

After working inside your computer

About this task

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer.

Steps

1 Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

2Connect your computer and all attached devices to their electrical outlets.

3Turn on your computer.

4If required, verify that the computer works correctly by running ePSA diagnostics.

Working on your computer

Technology and components

NOTE: Instructions provided in this section are applicable on computers shipped with Windows 10 operating system. Windows 10 is factory-installed with this computer.

Topics:

•DDR4

•HDMI 1.4

•USB features

•Intel Optane memory

DDR4

DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed di€erently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.

DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down mode is expected to reduce standby power consumption by 40 to 50 percent.

DDR4 Details

There are subtle di€erences between DDR3 and DDR4 memory modules, as listed below.

Key notch di€erence

The key notch on a DDR4 module is in a di€erent location from the key notch on a DDR3 module. Both notches are on the insertion edge but the notch location on the DDR4 is slightly di€erent, to prevent the module from being installed into an incompatible board or platform.

Figure 1. Notch difference

Increased thickness

DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.

8 Technology and components

Figure 2. Thickness difference

Curved edge

DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.

Figure 3. Curved edge

Memory Errors

Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.

NOTE: The DDR4 memory is imbedded in board and not a replaceable DIMM as shown and referred.

HDMI 1.4

This topic explains the HDMI 1.4 and its features along with the advantages.

HDMI (High-De‚nition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable reduction and content protection provisions. HDMI supports standard, enhanced, or high-de‚nition video, plus multichannel digital audio on a single cable.

NOTE: The HDMI 1.4 will provide 5.1 channel audio support.

HDMI 1.4 Features

•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled devices without a separate Ethernet cable

•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system, eliminating the need for a separate audio cable

•3D - De‚nes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications

•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings based on content type

Technology and components

•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics

•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems used in many commercial movie theaters

•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p

•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality

Advantages of HDMI

•Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

•Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple, cost-e€ective manner

•Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

•HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables currently used in A/V systems

•HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simpli‚ed the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers.

Let's take a quick look on the USB evolution referencing to the table below.

Table 1. USB evolution

Type	Data Transfer Rate	Category	Introduction Year

USB 2.0	480 Mbps	High Speed	2000

USB 3.0/USB 3.1 Gen 1	5 Gbps	Super Speed	2010

USB 3.1 Gen 2	10 Gbps	Super Speed	2013

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been ‚rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1 ‚nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows:

•Higher transfer rates (up to 5 Gbps)

•Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

•New power management features

•Full-duplex data transfers and support for new transfer types

•Backward USB 2.0 compatibility

•New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

10 Technology and components

Speed

Currently, there are 3 speed modes de‚ned by the latest USB 3.0/USB 3.1 Gen 1 speci‚cation. They are Super-Speed, Hi-Speed and FullSpeed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the speci‚cation retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility.

USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:

•An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

•USB 2.0 previously had four wires (power, ground, and a pair for di€erential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of di€erential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

•USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-de‚nition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

Applications

USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will ‚nd its way into some products that previously weren't USB territory, like external RAID storage systems.

Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:

•External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

•Portable USB 3.0/USB 3.1 Gen 1 Hard Drives

•USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters

•USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers

•USB 3.0/USB 3.1 Gen 1 Solid-state Drives

Technology and components

•USB 3.0/USB 3.1 Gen 1 RAIDs

•Optical Media Drives

•Multimedia Devices

•Networking

•USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

Compatibility

The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 speci‚es new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.

Windows 10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.

Intel Optane memory

Intel Optane memory functions only as a storage accelerator. It neither replaces nor adds to the memory (RAM) installed on your computer.

NOTE: Intel Optane memory is supported on computers that meet the following requirements:

•7th Generation or higher Intel Core i3/i5/i7 processor

•Windows 10 64-bit version 1607 or higher

•Intel Rapid Storage Technology driver version 15.9.1.1018 or higher

Table 2. Intel Optane memory specifications
Feature	Specifications

Interface	PCIe 3x2 NVMe 1.1
Connector	M.2 card slot (2230/2280)
Con‚gurations supported	• 7th Generation or higher Intel Core i3/i5/i7 processor
	• 7th Generation or higher Intel Core i3/i5/i7 processor
	• Windows 10 64-bit version 1607 or higher
	• Intel Rapid Storage Technology driver version 15.9.1.1018 or
	higher
Capacity	16 GB

Enabling Intel Optane memory

1On the taskbar, click the search box, and type "Intel Rapid Storage Technology".

2Click Intel Rapid Storage Technology.

3On the Status tab, click Enable to enable the Intel Optane memory.

4On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.

5Click Intel Optane memory > Reboot to enable the Intel Optane memory.

NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits.

12 Technology and components

Disabling Intel Optane memory

About this task

CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.

NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel Optane memory module, from the computer.

Steps

1On the taskbar, click the search box, and then type "Intel Rapid Storage Technology".

2Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed.

3On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.

4Click Yes if you accept the warning. The disabling progress is displayed.

5Click Reboot to complete disabling Intel Optane memory and restart your computer.

Technology and components

Removing and installing components

Recommended tools

The procedures in this document require the following tools:

•Phillips #0 screwdriver

•Phillips #1 screwdriver

•Plastic scribe

NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4

Screw list

The table provides the list of screws that are used for securing di€erent components.

Table 3. Screw list
Component	Screw type	Quantity	Screw image

Base cover	M2.5x6	6

NOTE: Screw color may vary depending on the configuration ordered.

Battery	M2x3	4
Display panel	M2x2	4
System Fan	M2x5	2
VGA daughterboard	M2x3	2
Hard-drive assembly	M2x3	4
Hard-drive bracket	M3x3	4
Heat sink - discrete	M2x3	3
Hinges	M2.5x2.5	10

14 Removing and installing components

Component	Screw type	Quantity	Screw image

I/O board	M2x4	2
Optical-drive bracket	M2x3	2
Optical-drive connector board	M2x2 Big Head	1
Power-adapter port	M2x2	1
Power-button board	M2x3	1
Power button with ‚ngerprint	M2x2	1
reader (optional)
Solid-state drive	M2x2	1
Solid-state drive	M2x3	1
System board	M2x4	1
Touchpad	M2x2	6
Wireless-card bracket	M2x3	1

Micro Secure Digital Card

Removing the Micro Secure Digital Card

Prerequisite

1 Follow the procedure in Before working inside your computer

Steps

1Push the Micro Secure Digital card to release it from the computer.

2Slide the Micro Secure Digital card out of the computer.

Installing the Micro Secure Digital Card

1Slide the Micro Secure Digital into the slot until it clicks into place.

2Follow the procedures in After working inside your computer.

Removing and installing components

Optical drive assembly

Removing the optical drive assembly

Prerequisites

1Follow the procedure in before working inside your computer

2Remove the SD memory card

Steps

1Remove the single (M2x5) screw that secures the optical drive to the system [1].

2Slide the optical drive out of the computer [2].

3Remove the two (M2x3) screws that secure the optical drive bracket [1].

4Remove the optical drive bracket from the optical drive [2].

16 Removing and installing components

Installing the optical drive assembly

Steps

1Align the optical drive bracket to the screw holes on the optical drive [1].

2Replace the two (M2x3) screws that secure the optical drive bracket [2].

3Insert the optical drive into the slot until it clicks into place [1].

4Replace the single (M2x5) screw that secures the optical drive to the system [2].

Removing and installing components

Next steps

1Replace the SD memory card

2Follow the procedure in after working inside your computer

Base cover

Removing the base cover

Prerequisites

1Follow the procedure in before working inside your computer

2Remove the SD memory card

3Remove the optical drive assembly

Steps

1Loosen the three captive screws [1].

2Remove the single (M2x4) screw, two (M2x2) screws, and six (M2.5x7) screws that secure the base cover to the palmrest and keyboard assembly [2, 3, 4].

18 Removing and installing components

3Pry the base cover from the top-right corner [1] and continue to open the right side of the base cover [2].

4Lift the left side of the base cover and remove it o€ the system [3].

Removing and installing components

Installing the base cover

Steps

1Place the base cover on the palmrest and keyboard assembly [1].

2Press the right side of the base cover until it snaps into place [2, 3].

3Tighten the three captive screws, and replace the single (M2x4) screw that secures the base cover to the palmrest and keyboard assembly [1, 2].

4Replace the two (M2x2) screws, and six (M2.5x7) screws that secure the base cover to the palmrest and keyboard assembly [3, 4].

20 Removing and installing components

Next steps

1Replace the optical drive assembly

2Replace the SD memory card

3Follow the procedure in after working inside your computer

Battery

Lithium-ion battery precautions

CAUTION:

•Exercise caution when handling Lithium-ion batteries.

•Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter from the system to allow the battery to drain.

•Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

•Do not expose the battery to high temperatures, or disassemble battery packs and cells.

•Do not apply pressure to the surface of the battery.

•Do not bend the battery.

•Do not use tools of any kind to pry on or against the battery.

•If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions.

•Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers.

Removing and installing components

Removing the battery

Prerequisites

1Follow the procedure in before working inside your computer

2Remove the SD memory card

3Remove the optical drive assembly

4Remove the base cover

Steps

1Disconnect the battery cable from the system board [1].

2Remove the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2].

3Lift the battery o€ the palmrest and keyboard assembly [3].

Installing the battery

Steps

1Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly [1].

2Replace the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2].

3Connect the battery cable to the system board [3].

22 Removing and installing components

Next steps

1Replace the base cover

2Replace the optical drive assembly

3Replace the SD memory card

4Follow the procedure in after working inside your computer

Memory modules

Removing the memory module

Prerequisites

1Follow the procedure in before working inside your computer

2Remove the SD memory card

3Remove the optical drive assembly

4Remove the base cover

5Remove the battery

Steps

1Pry the clips securing the memory module until the memory module pops-up [1].

2Remove the memory module from the memory module slot [2].

Removing and installing components

Installing the memory module

Steps

1Align the notch on the memory module with the tab on the memory-module slot.

2Slide the memory module ‚rmly into the slot at an angle [1].

3Press the memory module down until the clips secure it [2].

NOTE: If you do not hear the click, remove the memory module and reinstall it.

24 Removing and installing components

Next steps

1Replace the battery

2Replace the base cover

3Replace the optical drive assembly

4Replace the SD memory card

5Follow the procedure in after working inside your computer

WLAN card

Removing the WLAN card

Prerequisites

1Follow the procedure in before working inside your computer

2Remove the SD memory card

3Remove the optical drive assembly

4Remove the base cover

5Remove the battery

Steps

1Remove the single (M2x3) screw that secures the WLAN card bracket to the system board [1].

2Slide and remove the WLAN card bracket that secures the WLAN cables[2].

3Disconnect the WLAN cables from the connectors on the WLAN card.

4Lift the WLAN card away from the connector [4].

Removing and installing components

Installing the WLAN card

About this task

CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps

1Insert the WLAN card into the connector on the system board [1].

2Connect the WLAN cables to the connectors on the WLAN card [2].

3Place the WLAN card bracket to secure the WLAN cables [3].

4Replace the single (M2x3) screw to secure the WLAN bracket to the WLAN card [4].

26 Removing and installing components

Next steps

1Replace the battery

2Replace the base cover

3Replace the optical drive assembly

4Replace the SD memory card

5Follow the procedure in after working inside your computer

Solid-state drive/Intel Optane memory module

Removing the M.2 2230 Solid-state drive

Prerequisites

1Follow the procedure in before working inside your computer

2Remove the SD memory card

3Remove the optical drive assembly

4Remove the base cover

5Remove the battery

Steps

1Loosen the captive screw that secures the thermal plate to the palmrest and keyboard assembly [1].

2Remove the single (M2x3) screw that secures the thermal plate to the palmrest and keyboard assembly [2].

3Slide and remove the thermal plate from the solid-state drive slot [3].

Removing and installing components

4Turn the thermal plate over.

5Remove the single (M2x2) screw that secures the solid-state drive to the thermal plate [1].

6Lift the solid-state drive o€ the thermal plate [2].

Installing the M.2 2230 Solid-state drive

Steps

1Place the solid-state drive into the slot of the thermal plate [1].

2Replace the single (M2x2) screw that secures the solid-state drive to the thermal plate [2].

28 Removing and installing components

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