Dell Alienware R2 User manual

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Alienware 13 R2

Service Manual

Computer Model: Alienware 13 R2

Regulatory Model: P56G

Regulatory Type: P56G002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2015 - 08

Rev. A00

Contents
Before working inside your computer	........................10
Before you begin ...............................................................................................	10
Safety instructions............................................................................................	10
Recommended tools..........................................................................................	12
After working inside your computer...........................	13
Removing the base panel.................................................	14
Procedure...........................................................................................................	14
Replacing the base panel..................................................	17
Procedure...........................................................................................................	17
Removing the memory modules...................................	18
Prerequisites......................................................................................................	18
Procedure...........................................................................................................	18
Replacing the memory modules..................................	20
Procedure..........................................................................................................	20
Post-requisites...................................................................................................	21
Removing the solid-state drive....................................	22
Prerequisites.....................................................................................................	22
Procedure..........................................................................................................	22
Replacing the solid-state drive.....................................	26
Procedure..........................................................................................................	26
Post-requisites..................................................................................................	26

Removing the hard drive	.................................................. 27
Prerequisites.....................................................................................................	27
Procedure..........................................................................................................	27
Replacing the hard drive...................................................	31
Procedure...........................................................................................................	31
Post-requisites..................................................................................................	31
Removing the palm rest...................................................	32
Prerequisites.....................................................................................................	32
Procedure..........................................................................................................	33
Replacing the palm rest....................................................	39
Procedure..........................................................................................................	39
Post-requisites..................................................................................................	39
Removing the touch pad..................................................	40
Prerequisites.....................................................................................................	40
Procedure..........................................................................................................	40
Replacing the touch pad...................................................	42
Procedure..........................................................................................................	42
Post-requisites..................................................................................................	42
Removing the keyboard...................................................	43
Prerequisites.....................................................................................................	43
Procedure..........................................................................................................	44
Replacing the keyboard....................................................	47
Procedure..........................................................................................................	47
Post-requisites..................................................................................................	47

Removing the power-button board............................	48
Prerequisites.....................................................................................................	48
Procedure..........................................................................................................	49
Replacing the power-button board..............................	51
Procedure...........................................................................................................	51
Post-requisites..................................................................................................	51
Removing the status-light board.................................	52
Prerequisites.....................................................................................................	52
Procedure..........................................................................................................	53
Replacing the status-light board.................................	55
Procedure..........................................................................................................	55
Post-requisites..................................................................................................	55
Removing the display assembly..................................	56
Prerequisites.....................................................................................................	56
Procedure..........................................................................................................	56
Replacing the display assembly....................................	61
Procedure...........................................................................................................	61
Post-requisites..................................................................................................	62
Removing the power-adapter port.............................	63
Prerequisites.....................................................................................................	63
Procedure..........................................................................................................	63
Replacing the power-adapter port..............................	67
Procedure..........................................................................................................	67
Post-requisites..................................................................................................	67

Removing the heat-sink assembly.............................	68
Prerequisites.....................................................................................................	68
Procedure..........................................................................................................	69
Replacing the heat-sink assembly...............................	71
Procedure...........................................................................................................	71
Post-requisites...................................................................................................	71
Removing the wireless card............................................	72
Prerequisites.....................................................................................................	72
Procedure..........................................................................................................	72
Replacing the wireless card............................................	74
Procedure..........................................................................................................	74
Post-requisites..................................................................................................	74
Removing the coin-cell battery.....................................	75
Prerequisites.....................................................................................................	75
Procedure..........................................................................................................	75
Replacing the coin-cell battery.....................................	77
Procedure...........................................................................................................	77
Post-requisites..................................................................................................	77
Removing the system board..........................................	78
Prerequisites.....................................................................................................	78
Procedure..........................................................................................................	78
Replacing the system board..........................................	80
Procedure..........................................................................................................	80
Post-requisites.................................................................................................	80

Removing the battery........................................................	81
Prerequisites......................................................................................................	81
Procedure...........................................................................................................	81
Replacing the battery........................................................	83
Procedure..........................................................................................................	83
Post-requisites.................................................................................................	83
Removing the speakers....................................................	84
Prerequisites.....................................................................................................	84
Procedure..........................................................................................................	84
Replacing the speakers....................................................	86
Procedure..........................................................................................................	86
Post-requisites.................................................................................................	86
Removing the computer base.......................................	87
Prerequisites.....................................................................................................	87
Procedure..........................................................................................................	87
Replacing the computer base........................................	89
Procedure..........................................................................................................	89
Post-requisites.................................................................................................	89
Removing the display bezel...........................................	90
Prerequisites.....................................................................................................	90
Procedure..........................................................................................................	90
Replacing the display bezel............................................	94
Procedure..........................................................................................................	94
Post-requisites..................................................................................................	94

Removing the display panel...........................................	95
Prerequisites.....................................................................................................	95
Procedure..........................................................................................................	95
Replacing the display panel............................................	98
Procedure..........................................................................................................	98
Post-requisites.................................................................................................	98
Removing the camera.......................................................	99
Prerequisites.....................................................................................................	99
Procedure..........................................................................................................	99
Replacing the camera.......................................................	101
Procedure.........................................................................................................	101
Post-requisites.................................................................................................	101
Removing the display hinges.......................................	102
Prerequisites...................................................................................................	102
Procedure........................................................................................................	102
Replacing the display hinges.......................................	104
Procedure........................................................................................................	104
Post-requisites................................................................................................	104
Removing the display back-cover.............................	105
Prerequisites...................................................................................................	105
Procedure........................................................................................................	106
Replacing the display back-cover..............................	108
Procedure........................................................................................................	108
Post-requisites................................................................................................	108

BIOS setup program..........................................................	109
Overview..........................................................................................................	109
Entering System Setup ..................................................................................	109
System Setup Options..............................................................................	109
Boot sequence..................................................................................................	113
Boot options...............................................................................................	114
Changing boot sequence for the current boot..........................................	114
Changing boot sequence for future boots.................................................	115
Flashing the BIOS................................................................	116
Getting help and contacting Alienware....................	117
Self-help resources...........................................................................................	117
Contacting Alienware.......................................................................................	117

Before working inside your computer

CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts.

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Before you begin

1Save and close all open files and exit all open applications.

2Shut down your computer.

–Windows 10: Click or tap Start → Power → Shut down.

–Windows 8.1: On the Start screen, click or tap the power icon →

Shut down.

–Windows 7: Click or tap Start → Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions.

3Disconnect your computer and all attached devices from their electrical outlets.

4Disconnect all cables such as telephone cables, network cables and so on, from your computer.

5Disconnect all attached devices and peripherals, such as keyboard, mouse, monitor, and so on, from your computer.

6Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the mediacard reader.

Recommended tools

The procedures in this document may require the following tools:

•Phillips screwdriver

•Plastic scribe

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1Replace all screws and ensure that no stray screws remain inside your computer.

2Connect any external devices, peripherals, and cables you removed before working on your computer.

3Replace any media cards, discs, and any other parts that you removed before working on your computer.

4 Connect your computer and all attached devices to their electrical outlets.

5Turn on your computer.

Removing the base panel

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1Close the display and turn the computer over.

2Loosen the captive screws that secure the base panel to the computer base.

3Using a plastic scribe, gently release the tabs that secure the base panel to the computer base.

1	computer base	2	captive screws (2)
3	base panel	4	plastic scribe

4Disconnect the battery cable from the battery-cable connector.

battery cable

2 battery-cable connector

5Turn the computer over.

6Press and hold the power button for 5 seconds to ground the system board.

Replacing the base panel

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

Procedure

1Connect the battery cable to the battery-cable connector.

2Align the tabs on the base panel with the slots on the computer base and snap the base panel into place.

3Tighten the captive screws that secure the base panel to the computer base.

Removing the memory modules

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

Prerequisites

Remove the base panel.

Procedure

1Using your fingertips, carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops up.

2Slide and remove the memory module from the memory-module slot.

1 securing clips (2)

2 memory modules (2)

3memory-module slot

Replacing the memory modules

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

Procedure

1Align the notch on the memory module with the tab on the memorymodule slot.

2Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

1	securing clips (2)	2	notch
3	tab	4	memory module

5memory-module slot

Post-requisites

Replace the base panel.

Removing the solid-state drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

Prerequisites

Remove the base panel.

Procedure

NOTE: Your computer can accommodate either one 2.5-inch hard drive or two solid-state drives.

1Remove the screws that secure the solid-state drive bracket to the solidstate drive assembly.

2Using the pull tab, pivot the solid-state drive bracket and peel off the bracket from the tabs on the computer base.

1	pull tab	2	solid-state drive bracket
3	screws (4)	4	adhesive tape

5tabs (4)

3Using the pull tab, disconnect the solid-state drive cable from the system board.

4Remove the screws that secure the solid-state drive assembly to the computer base.

1	pull tab	2	solid-state drive cable
3	solid-state drive assembly	4	screws (2)

5Lift the solid-state drive assembly off the computer base.

6Remove the screw that secures the solid-state drive to the solid-state drive assembly.

7Slide and lift the solid-state drive off the solid-state drive assembly.

1	solid-state drive slots (2)	2	solid-state drive
3	solid-state drive assembly	4	screw

Replacing the solid-state drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.

Procedure

1Slide the solid-state drive into the slot on the solid-state drive assembly.

2Replace the screw that secures the solid-state drive to the solid-state drive assembly.

3Align the screw holes on the solid-state drive assembly with the screw holes on the computer base.

4Replace the screws that secure the solid-state drive assembly to the computer base.

5Connect the solid-state drive cable to the system board.

6Align the screw holes on the solid-state drive bracket with the screw holes on the solid-state drive assembly.

7Replace the screws that secure the solid-state drive bracket to the solidstate drive assembly.

Post-requisites

Replace the base panel.

Removing the hard drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

Prerequisites

Remove the base panel.

Procedure

NOTE: Your computer can accommodate either one 2.5-inch hard drive or two solid-state drives.

1Remove the screws that secure the hard-drive assembly to the computer base.

2Using the pull tab, disconnect the hard-drive cable from the system board.

3Lift the hard-drive assembly off the computer base.

1	pull tab	2	hard-drive cable
3	hard-drive assembly	4	screws (4)

4Remove the screws that secure the hard-drive bracket to the hard drive.

5Lift the hard drive off the hard-drive bracket.

hard-drive bracket

2 screws (4)

3hard drive

6Disconnect the interposer from the hard drive.

interposer

2 hard drive

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