Dell Alienware AW2721D Service Manual
Alienware AW2721D Monitor
User’s Guide
Model: AW2721D
Regulatory model: AW2721Db
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2020 - 12
Rev. A01
Contents
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Rear and bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Plug and Play capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 25
USB 3.2 Gen1 (5 Gbps) upstream connector. . . . . . . . . . . . . . . . . . . 25
USB 3.2 Gen1 (5 Gbps) downstream connector . . . . . . . . . . . . . . . . 26
USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
LCD monitor quality and pixel policy. . . . . . . . . . . . . . . . . . . 27
Ergonomics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Handling and moving your display . . . . . . . . . . . . . . . . . . . . . 29
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
|3
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Attaching the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . 36
VESA wall mounting (optional). . . . . . . . . . . . . . . . . . . . . . . 38
Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the joystick control. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the rear-panel controls . . . . . . . . . . . . . . . . . . . . . . . . 40
Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . .41
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 54
Using the tilt, swivel, and vertical extension . . . . . . . . . . . . 55
Tilt and swivel extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Rotating the display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Rotate clockwise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Rotate counterclockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Adjusting the rotation display settings of your system . . . 58
Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . .59
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Installing AWCC through Windows update . . . . . . . . . . . . 59
Installing AWCC from the Dell Support website . . . . . . . . 59
Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . 60
Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
4|
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Universal Serial Bus (USB) specific problems. . . . . . . . . . . . 72
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
FCC notices (U.S. only) and other regulatory
information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
EU product database for energy label and product
information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
|5
Safety instructions
CAUTION: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
• Place the monitor on a solid surface and handle it carefully. The screen is
fragile and can be damaged if dropped or hit sharply.
• Always be sure that your monitor is electrically rated to operate with the
AC power available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions
can have an adverse effect on the liquid crystal of the display.
• Do not subject the monitor to severe vibration or high impact conditions.
For example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended
period of time.
• To avoid electric shock, do not attempt to remove any cover or touch the
inside of the monitor.
6 | Safety instructions
About your monitor
Package contents
Your monitor ships with the components shown below. If any component is
missing, contact Dell technical support. For more information see Contact Dell.
NOTE: Some components may be optional and may not ship with your
monitor. Some features or media may not be available in certain countries.
Component image Component description
Display
Stand riser
Stand base
I/O cover
About your monitor | 7
Power cable (varies by
country)
DisplayPort to DisplayPort
cable (1.8 meters)
Mini-DisplayPort to
DisplayPort cable (1.8
meters)
USB 3.2 Gen1 (5 Gbps)
upstream cable (enables
the USB ports on the
monitor, 1.8 meters)
•Quick Setup Guide
• Safety, Environmental,
and Regulatory
Information
• Alienware Welcome
rd
Ca
8 | About your monitor
Product features
The Alienware AW2721D monitor has an active matrix, Thin-Film Transistor
(TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features
include:
• 68.47 cm (27 inch) viewable area (measured diagonally). Resolution: Up to
2560 x 1440 through DisplayPort and HDMI, with full-screen support or
lower resolutions, supporting a high refresh rate of 240 Hz.
• NVIDIA® G-SYNC® ULTIMATE monitor with a rapid response time of 1 ms
gray to gray in Extreme mode*.
• Color gamut of 131.3% sRGB and DCI P3 98%.
• Tilt, swivel, pivot, and height adjustment capabilities.
• Removable stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Digital connectivity via 1 DisplayPort and 2 HDMI ports.
• Equipped with 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type B
upstream port, 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A
downstream charging port, and 3 SuperSpeed USB 5 Gbps (USB 3.2
Gen1) Type-A downstream ports.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of setup and screen
optimization.
• AW2721D offers a couple of preset modes, including FPS (First-Person
Shooter), MOBA/RTS (Real-Time Strategy), RPG (Role-Playing Game),
SPORTS (Racing) and three customizable game modes for user's own
preference. In addition, key enhanced gaming features such as Timer,
Frame Rate, and Display Alignment are provided to help improve gamer's
performance and provide best-in game advantage.
• < 0.3 W in Standby Mode.
• VESA DisplayHDR™ 600.
• Optimize eye comfort with a flicker-free screen.
WARNING: The possible long-term effects of blue light emission from
the monitor may cause damage to the eyes, including eye fatigue, digital
eye strain, and so on. ComfortView feature is designed to reduce the
amount of blue light emitted from the monitor to optimize eye comfort.
*The 1 ms gray-to-gray mode is achievable in the Extreme mode to reduce
visible motion blur and increased image responsiveness. However, this may
introduce some slight and noticeable visual artifacts into the image. As every
system setup and every gamer's needs are different, Alienware recommends that
About your monitor | 9
users experiment with the different modes to find the setting that is right for
th
em.
Identifying parts and controls
Front view
Label Description Use
1 Cable-management slot (on the
front side o
2 Power On/Off button (with LED
indi
cator)
f the stand)
To organize the cables neatly.
To turn the monitor on or off.
Solid blue light indicates that the
monitor is
functioning normally. Blinking white
light indicates that the monitor is in
Standby Mode.
turned on and
10 | About your monitor
Top view
Label Description Use
1 Ambient light sensor Detects ambient light and adjusts
t
he brightness of the display
accordingly. For more information,
see Ambient Light Sensor.
Back view
Back view without monitor stand
Back view with monitor stand
About your monitor | 11
Label Description Use
1 Joystick Use it to control the OSD menu.
2 Function buttons For more information, see Operating
the monitor.
3 Barcode, serial number, and
Ser
vice Tag label
4 Cable-management clips (2) To organize the cables neatly.
5 Stand release button Releases the stand from the monitor.
6 VESA mounting holes (100 mm
100 mm - behind VESA
x
Cover)
7 Regulatory label Lists the regulatory approvals.
8 Lighting dock connector When the stand riser is attached to the
9 Cable-management slot (at the
ba
ck of the stand)
10 I/O cover Protects the I/O ports.
Refer to this label if you need to
contact Dell for technical support. The
Service Tag is a unique alphanumeric
identifier that enables Dell service
technicians to identify the hardware
components in your monitor and
access warranty information.
Wall mount monitor using VESAcompatible wall mount kit (100 mm x
100 mm).
m
onitor, the dock supplies power to
the light on the stand.
To organize cables by routing them
through this slot.
12 | About your monitor
Rear and bottom view
Rear and bottom view without monitor stand
Label Description Use
1 Power connector Connect the power cable (shipped with your
moni
tor).
2 HDMI port (HDMI 1) Connect your computer with the HDMI
ca
ble.
3 HDMI port (HDMI 2) Connect your computer with the HDMI
ca
ble.
4 DisplayPort • Connect your computer
DisplayPort cable (shipped with your
monitor)
or
• Connect your computer with miniyPort-DisplayPort cable (shipped
Displa
with your monitor)
with DisplayPort-
About your monitor | 13
5 Downlights When the monitor set up is complete, tap the
Monitor State
Downlights Status
When Spectrum is Off
When Spectrum is On
On Enabled Disabled
No Signal Enabled Disabled
Standby Enabled Disabled
touch sensor
at the bottom of the display to
turn the downlights on or off.
NOTE: The factory setting is on, so the downlights are active if the
power cable is connected. To change the default settings, see
AlienFX Lighting.
NOTE: When
the Spectrum function is On, the downlights are
turned off.
6 SuperSpeed USB 5
Connect to charge your USB device.
Gbps (USB 3.2 Gen1)
Type-A downstream
port with Power
Charging
14 | About your monitor
7 Headphone port Connect the headphone or speakers.
CAUTION: Increasing the audio output
beyond 50% on the volume control or
equalizer may increase the output voltage
on the headphones thereby increasing the
sound pressure levels.
8, 10 SuperSpeed USB 5
Gbps (USB 3.2 Gen1)
Type-A downstream
port (3)
9 SuperSpeed USB 5
Gbps (USB 3.2 Gen1)
Type-B upstream port
11 Line-out port Connect your speakers.
*To avoid signal interference, when a wireless USB device has been connected
to a USB downstream port, it is not recommended to connect any other USB
devices to the adjacent port.
Connect your USB 3.2 Gen1 (5 Gbps)
device.*
NOTE: To use these ports, you must connect
the USB cable (shipped with your monitor)
to the USB-upstream port on the monitor
and to your computer.
Connect the USB cable (shipped with your
monitor) to this port and your computer to
enable the USB ports on your monitor.
NOTE: This port does not support
headphones.
About your monitor | 15
Monitor specifications
Model AW2721D
Screen type Active matrix - TFT LCD
Panel technology IPS
Aspect ratio 16:9
Viewable image
Diagonal
Width (active area)
Height (active area)
Total area
Pixel pitch 0.2331 mm x 0.2331 mm
Pixel per inch (PPI) 109
Viewing angle
Vertical
Horizontal
Luminance output 450 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Faceplate coating Anti-glare with 3H hardness
Backlight LED edgelight system
Response time • 1 ms gray to gray in Extreme Mode*
Color depth 1.07 billion colors
Color gamut 131.3% sRGB and DCI P3 98%
684.7 mm (27.0 in.)
596.7 mm (23.49 in.)
335.7 mm (13.21 in.)
200301.7 mm2 (310.30 in2)
178° (typical)
178° (typical)
600 cd/m² (HDR peak)
• 2 ms gray to gray in Super Fast Mode
• 3 ms gray to gray in Fast Mode
*The 1 ms gray-to-gray mode is achievable in the
Extreme mode to reduce visible motion blur and
increased image responsiveness. However this may
introduce some slight and noticeable visual artifacts
into the image. As every system setup and every
gamer's needs are different, Alienware recommends
that users experiment with the different modes to
find the setting that is right for them.
16 | About your monitor
Built-in devices • SuperSpeed USB 5Gbps (USB 3.2 Gen1) hub
(with
1 USB 3.2 Gen1 (5 Gbps) upstream port)
• 4 x USB 5Gbps (USB 3.2 Gen1) downstream port
ding 1 port which supports power-charging)
(inclu
Connectivity • 1 x DisplayPort version 1.4 (rear)
• 2 x HDMI port version 2.0 (rear)
• 1 x USB 3.2 Gen1 (5 Gbps) upstream port (rear)
• 4 x USB 3.2 Gen1 (5 Gbps) downstream ports
(bo
ttom: 2; rear: 2)
• 1 x headphone port (bottom)
• 1 x audio line-out port (rear)
Border width (edge of monitor to active area)
Top
Left/Right
Bottom
Adjustability
Height adjustable stand
Tilt
Swivel
Pivot
5.5 mm
5.5 mm/5.5 mm
14.9 mm
0 mm to 130 mm
-5° to 21°
-20° to 20°
-90° to 90°
Resolution specifications
Model AW2721D
Horizontal scan range • DisplayPort 1.4: 255 to 255 kHz (automatic)
• HDMI 2.0: 30 to 222 kHz (automatic)
Vertical scan range • DisplayPort 1.4: 1 to 240 Hz (automatic)
• HDMI 2.0: 24 to 144 Hz (automatic)
Maximum preset resolution • DisplayPort: 2560 x 1440 @ 240 Hz
• HDMI: 2560 x 1440 @ 144 Hz
About your monitor | 17
Supported video modes
Model AW2721D
Video display capabilities (HDMI
&
DisplayPort playback)
480p, 576p, 720p, 1080p, QHD
Preset display modes
HDMI display modes
Display mode Horizontal
freque
ncy
(kHz)
VESA, 640 x 480 31.47 60 25.175 -/-
VESA, 800 x 600 37.88 60 40 +/+
VESA, 1024 x 768 48.36 60 65 -/-
640 x 480p 31.48 60 25.18 -/720 x 480p 31.5 60 27.03 -/-
720 x 576p 31.25 50 27 -/1280 x 720p @ 50 Hz 37.5 50 74.25 +/+
1280 x 720p @ 60 Hz 45 60 74.25 +/+
1920 x 1080p @ 24 Hz 27 24 74.25 +/+
1920 x 1080p @ 50 Hz 56.25 50 148.5 +/+
1920 x 1080p @ 60 Hz 67.5 60 148.5 +/+
1920 x 1080p @ 120 Hz 135 120 297 +/+
2560 x 1440 @ 60 Hz 89.43 60 243.25 +/-
2560 x 1440 @ 100 Hz 150.9 100 410.5 +/2560 x 1440 @ 120 Hz 183 120 497.75 +/2560 x 1440 @ 144 Hz 222.2 144 597.69 +/-
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
18 | About your monitor
DP display modes
Display mode Horizontal
frequency
Hz)
(k
VESA, 640 x 480 31.47 60 25.175 -/VESA, 800 x 600 37.88 60 40 -/-
VESA, 1024 x 768 48.36 60 65 -/-
2560 x 1440 @ 60 Hz 89.43 60 243.25 +/2560 x 1440 @ 100 Hz 150.92 100 410.5 +/2560 x 1440 @ 120 Hz 183 120 497.75 +/-
2560 x 1440 @ 144 Hz 222.2 144 597.69 +/2560 x 1440 @ 200 Hz 317.2 200 862.75 +/2560 x 1440 @ 240 Hz 388.5 240 1056.75 +/-
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
NOTE: This monitor supports NVIDIA® G-SYNC® ULTIMATE. For
information about the graphic cards that support NVIDIA® G-SYNC®
ULTIMATE feature, see www.geforce.com.
NOTE: In order to get the full NVIDIA® G-SYNC® ULTIMATE
functionalities and experience, you must ensure that the monitor is
directly connected to the HDMI or DisplayPort with direct output from
Nvidia Graphics card on your PC.
About your monitor | 19
Electrical specifications
Model AW2721D
Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each
differ
ential line, 100 Ω input impedance per differential
pair
AC input voltage/
frequency/cu
rrent
100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 1.8 A
(typical)
Inrush current • 120 V: 40 A (max.) at 0°C (cold start)
• 220 V: 80 A (max.) at 0°C (cold start)
Power consumption • 0.2 W (Off mode)
• 0.3 W (Standby Mode)
•31 W (On mode)
•95 W (Max.)
• 22.69 W (Pon)
• 72.25 kWh (TEC)
1
As defined in EU 2019/2021 and EU 2019/2013.
2
Max brightness and contrast setting with maximum power loading on all USB
1
1
1
2
3
3
ports.
3
Pon: Power consumption of On Mode measured with reference to Energy Star
test method.
TEC: Total energy consumption in kWh measured with reference to Energy
Star test method.
This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such
information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy
or completeness is expressed or implied.
20 | About your monitor
Physical characteristics
Model AW2721D
Signal cable type
NOTE: D
are shipped with your monitor. As Dell does not have control over the different
cable suppliers in the market, the type of material, connector and process used
to manufacture these cables, Dell does not guarantee video performance on
cables that are not shipped with your Dell monitor.
Dimensions (with stand)
Height (extended) 555.3 mm (21.86 in.)
Height (compressed) 443.1 mm (17.45 in.)
Width 607.7 mm (23.93 in.)
Depth 251.9 mm (9.92 in.)
Dimensions (without stand)
Height 356.0 mm (14.02 in.)
Width 607.7 mm (23.93 in.)
Depth 82.4 mm (3.24 in.)
Stand dimensions
Height (extended) 451.9 mm (17.79 in.)
Height (compressed) 443.1 mm (17.45 in.)
Width 465.2 mm (18.32 in.)
Depth 251.9 mm (9.92 in.)
Weight
Weight with packaging 15.5 kg (34.17 lb)
Weight with stand assembly
and cabl
Weight without stand assembly
(For wall
considerations - no cables)
Weight of stand assembly 4.3 kg (9.48 lb)
ell monitors are designed to work optimally with the video cables that
es
mount or VESA mount
• Digital: HDMI, 19 pins (cable is not
inc
luded)
• Digital: DisplayPort, 20 pins
• Universal Serial Bus: USB, 9 pins
10.9 kg (24.03 lb)
6.3 kg (13.89 lb)
About your monitor | 21
Environmental characteristics
Model AW2721D
Compliant stand
Arsenic-free glass and mercury-fre
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating • Storage: 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation
ards
e for the panel only
• Shipping: -20°C to 60°C (-4°F to 140°F)
• Shipping: 5% to 90% (non-condensing)
• 324.14 BTU/hour (maximum)
• 119.42 BTU/hour (typical)
22 | About your monitor
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