Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, DellNet, OptiPlex, Latitude, PowerEdge , PowerConn ect,
PowerVault, PowerApp, Dell T ravelLite, ExpressChar ge, and Strike Zone are trademarks of Dell Inc.; Intel, Celeron, and Pentium are registered
trademarks of Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a registered
trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; IBM is a registered trademark of International Business Machines
Corporation; EMC is a registered trademark of EMC Corporation; ENERGY ST AR is a registered trademark of the U.S. Environmental Protection
Agency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
NOTE: Some features or media may be optional and may not ship with your computer. Some features or
media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My device documentation
• Notebook System Software (NSS)
• How to set up my computer
• Basic troubleshooting information
• How to run the Dell Diagnostics
• How to set up a printer
• Additional information about setting up my computer
• How to troubleshoot and solve problems
• How to remove and install parts
•Specifications
• How to contact Dell
Drivers and Utilities CD (also known as ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may
not ship with your computer.
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers (see
page 97) or to run the Dell Diagnostics (see page 77).
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your computer
or advanced technicalreference material for
technicians or experienced
users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
Owner’s Manual
NOTE: This document is available as a PDF at
support.dell.com.
Finding Information11
Page 12
What Are You Looking For?Find It Here
• Warranty information
Dell™ Product Information Guide
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
www.dell.com | support.dell.com
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft® Windows® License
These labels are located on
•Use the Service Tag to
• Enter the Express
identify your computer
when you use
support.dell.com
or
contact technical
support.
Service Code to direct
your call when
contacting technical
support.
the bottom of
your computer.
12Finding Information
Page 13
What Are You Looking For?Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website at
premier.support.dell.com.
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS)— If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel
®
Pentium® M
processors, optical drives, and USB devices. NSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
To download Notebook System Software:
1
Go to
support.dell.com
2
Enter your Service Tag or product model.
3
In the
4
Select the operating system and operating system
language for your computer, and click
5
Under
Configuration Utilities
Software
Windows Help and Support Center
1
Click the
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
and click
Download Category
Select a Device
, scroll to
, and click
.
Start
button and click
Downloads
.
drop-down menu, click
Submit.
System and
Dell Notebook System
Help and Support
.
All
.
Finding Information13
Page 14
What Are You Looking For?Find It Here
• How to reinstall my operating system
Operating System CD
NOTE: The Operating System CD may be optional and may
not ship with your computer.
The operating system is already installed on your computer.
To reinstall your operating system, use the Operating System CD. See "Reinstalling Windows XP" on page 103.
www.dell.com | support.dell.com
After you reinstall your
operating system, use the
Drivers and Utilities CD
(ResourceCD) to reinstall
drivers for the devices that
came with your computer.
NOTE: The color of your CD
varies based on the
operating system you
ordered.
14Finding Information
Page 15
A Tour of Your Computer
Front View
1
10
9
8
11
1
2
3
4
5
6
7
1display latch release5touch pad9keyboard
2display6media control buttons10keyboard and wireless
status lights
3power button7speakers11display latches (2)
4device status lights8touch pad buttons
A Tour of Your Computer15
Page 16
DISPLAYLATCHRELEASE — Press to release the display latches and open the display.
DISPLAY — For more information about your display, see "Using the Display" on page 33.
POWERBUTTON — Press the power button to turn on the computer or to enter or exit a power
management mode.
NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the
Start menu instead of pressing the power button.
DEVICESTATUSLIGHTS
www.dell.com | support.dell.com
Turns on when you turn on the computer, and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.
Turns on steadily or blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the light operates as follows:
•Solid green: The battery is charging.
•Flashing green: The battery is almost fully charged.
If the computer is running on a battery, the light operates as follows:
•Off: The battery is adequately charged (or the computer is turned off).
•Flashing orange: The battery charge is low.
•Solid orange: The battery charge is critically low.
16A Tour of Your Computer
Page 17
TOUCHPAD — Provides the functionality of a mouse.
MEDIACONTROLBUTTONS — Control CD, DVD, and Media Player playback.
Mute the sound.
Tu r n t he vo l u me do wn.
Tu r n t he vo l u me up .
Play or pause.
Play the previous track.
Play the next track.
Stop.
Launch Dell MediaDirect or Microsoft
®
Windows® Media Center Edition. See
"Using Dell MediaDirect" on page 54.
SPEAKERS — To adjust the volume of the integrated speakers, press the media control buttons or speaker-
volume keyboard shortcuts. For more information, see "Speaker Functions" on page 37.
TOUCHPADBUTTONS — Touch pad buttons provide the functionality of a mouse.
KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For
information on supported keyboard shortcuts, see "Key Combinations" on page 36.
A Tour of Your Computer17
Page 18
KEYBOARDANDWIRELESSSTATUSLIGHTS
www.dell.com | support.dell.com
The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
Turns on when wireless networking is enabled. To enable
or disable wireless networking, press <Fn><F2>.
®
Turns on when a card with Bluetooth
wireless
technology is enabled.
NOTE: The card with Bluetooth wireless technology is an
optional feature, so the light turns on only if you
ordered the card with your computer. For more information,
see the documentation that came with your card.
To turn off only the Bluetooth wireless technology
functionality, right-click the icon in the notification
area and click Disable Bluetooth Radio.
To quickly enable or disable all wireless devices, press
<Fn><F2>.
DISPLAYLATCHES — Keeps the display closed.
18A Tour of Your Computer
Page 19
Left Side View
34526781
1security cable slot4IEEE 1394 connector75-in-1 media memory card
reader
2air vent5microphone connector8ExpressCard slot
3S-video TV-out connector6headphone connector
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
SECURITYCABLESLOT — Lets you attach a commercially available antitheft device to the computer.
For more information, see the instructions included with the device.
AIRVENT — The computer uses fans to create airflow through the vents, which prevents the computer
from overheating.
A Tour of Your Computer19
Page 20
S-VIDEO TV-OUTCONNECTOR
Connects your computer to a TV. Also connects digital audio capable devices
using the TV/digital audio adapter cable.
IEEE 1394 CONNECTOR — Connects devices supporting IEEE 1394 high-speed transfer rates, such as
some digital video cameras.
AUDIOCONNECTORS
www.dell.com | support.dell.com
Attach headphones or speakers to the connector.
Attach a microphone to the connector.
5-IN-1 MEDIAMEMORYCARDREADER — Provides a fast and convenient way to view and share digital
photos, music, and videos stored on a memory card. The 5-in-1 media memory card reader reads the
following digital media memory cards:
• Secure Digital (SD) card/SDIO
• MultiMediaCard (MMC)
•Memory Stick
•Memory Stick PRO
•xD-Picture Card
EXPRESSCARDSLOT — Supports one ExpressCard. The computer ships with a plastic blank installed in
the slot. For more information, see "Using ExpressCards" on page 67.
OPTICALDRIVEBAY — You can install devices such as a DVD drive or other optical drive in the optical
drive bay. For more information, see "Optical Drives" on page 111.
OPTICALDRIVE-TRAYEJECTBUTTON — Press this button to eject a CD or DVD from the optical drive.
CONNECTORS
USB
4modem connector (RJ-11)6video connector
Connect USB devices, such as a mouse, keyboard, or printer. You can also connect
the optional floppy drive
cable.
drive
CONNECTOR (RJ-11)
MODEM
To use the internal modem, connect the telephone line to the modem connector.
For additional information on using the modem, see the online modem
documentation supplied with your computer.
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
directly to a USB connector using the optional floppy-
A Tour of Your Computer21
Page 22
NETWORKCONNECTOR (RJ-45)
Connects the computer to a network. The green and yellow lights next to the
connector indicate activity for wired network communications.
For information on using the network adapter, see the online network adapter
documentation supplied with your computer.
VIDEOCONNECTOR
Connects an external VGA-compatible monitor.
www.dell.com | support.dell.com
Back View
21
1USB connectors (2)2AC adapter connector
USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer. You can also connect
the optional floppy drive
cable.
drive
AC ADAPTERCONNECTOR — Attaches an AC adapter to the computer. The AC adapter converts AC
power to the DC power required by the computer. You can connect the AC adapter with your computer
turned either on or off.
directly to a USB connector using the optional floppy-
22A Tour of Your Computer
Page 23
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.
Bottom View
4132
9
8
5
7
6
1battery4fan7optical-drive locking screw
2memory module cover5processor and thermal
8hard drive
module cover
3battery-bay latch release6modem/Mini PCI/
9battery charge gauge
wireless cover
BATTERY — When a battery is installed, you can use the computer without connecting the computer to
an electrical outlet. For more information, see "Using a Battery" on page 45.
MEMORYMODULECOVER — Covers the compartment that contains the memory modules. For more
information, see page 112.
BATTERY-BAYLATCHRELEASE — Releases the battery from the battery bay. See "Battery" on page 108.
FAN — The computer uses a fan to create airflow through the vents, which prevents the computer from
overheating.
PROCESSORANDTHERMALMODULECOVER — Covers the processor and thermal module.
A Tour of Your Computer23
Page 24
MODEM/MINI PCI/WIRELESSCOVER — Covers the compartment that contains the modem, Mini PCI
card, and internal card with Bluetooth wireless technology. For more information, see page 119.
OPTICAL-DRIVELOCKINGSCREW — Secures the optical drive in the optical drive bay. For more
information, see "Optical Drives" on page 111.
HARDDRIVE — Stores software and data. For more information, see "Hard Drive" on page 108 and "Hard
drive problems" on page 81. The size displayed for your hard drive in Windows Explorer is the capacity of
the drive before any operating system or programs are installed.
BATTERYCHARGEGAUGE — Provides information on the battery charge status. See "Using a Battery" on
page 45.
www.dell.com | support.dell.com
24A Tour of Your Computer
Page 25
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP). Your ISP will offer one or more of the following Internet connection options:
•Dial-up connections that provide Internet access through a telephone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•DSL connections that provide high-speed Internet access through your existing telephone
line. With a DSL connection, you can access the Internet and use your telephone on the same
line simultaneously.
•Cable modem connections that provide high-speed Internet access through your local cable
TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection
with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the
The
Start
button and click
New Connection Wizard
Internet Explorer
appears.
.
2
3
Click
Connect to the Internet
4
In the next window, click the appropriate option:
•If you do not have an ISP and want to select one, click
service providers (ISPs)
.
.
Choose from a list of Internet
Setting Up Your Computer25
Page 26
•If you have already obtained setup information from your ISP but you did not receive a
setup CD, click
•If you have a CD, click
5
Click
Next
.
If you selected
instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under
click
Next
.
7
www.dell.com | support.dell.com
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet
Problems" on page 82. If you cannot connect to the Internet but have successfully connected in
the past, the ISP might have a service outage. Contact your ISP to check the service status, or
try connecting again later.
Set up my connection manually
Use the CD I got from an ISP
Set up my connection manually
How do you want to connect to the Internet?
.
.
, continue to step 6. Otherwise, follow the
, and then
Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer Wizard
to move data from a source computer to a new computer. You can transfer data, such as:
•E-mail messages
•Toolbar settings
•Window sizes
•Internet bookmarks
You can transfer the data to the new computer over a network connection, or you can store it on
a removable medium, such as a writable CD or floppy, for transfer to the new computer.
NOTE: For instructions on setting up a direct cable connection between two computers, see Microsoft
Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in some countries.
For transferring information to a new computer, you must run the Files and Settings Transfer
Wizard. You can use the optional Operating System CD for this process or you can create a
wizard disk with the Files and Settings Transfer Wizard utility.
26Setting Up Your Computer
Page 27
Running the Files and Settings Transfer Wizard With the Operating System CD
NOTE: This procedure requires the Operating System CD. This CD is optional and may not be included
with all computers.
To prepare the new computer for the file transfer:
1
Start the
2
When the
3
On the
4
On the
Windows XP CD
5
When the
Do
To copy data from the old computer:
1
On the old computer, insert the Windows XP
2
On the
3
Under
4
On the
5
On the
6
On the
7
On the
Next
After the information has been copied, the
Files and Settings Transfer Wizard.
Files and Settings Transfer Wizard
Which computer is this?
screen, click
Do you have a Windows XP CD?
and click
Next
.
Now go to your old computer
not
click
Next
at this time.
Welcome to Microsoft Windows XP
What do you want to do?
, click
Files and Settings Transfer Wizard
Which computer is this?
Select a transfer method
screen, click
screen, click the transfer method you prefer.
What do you want to transfer?
.
welcome screen appears, click
New Computer
screen, click
I will use the wizard from the
and click
Next
Next
.
screen appears, go to your old or source computer.
Operating System
screen, click
Transfer files and settings
welcome screen, click
Old Computer
CD.
Perform additional tasks
.
Next
.
and click
Next
.
screen, select the items you want to transfer and click
Completing the Collection Phase
screen appears.
.
.
8
Click
Finish
.
To transfer data to the new computer:
1
On the
2
On the
your settings and files and click
Now go to your old computer
screen on the new computer, click
Where are the files and settings?
Next
.
Next
.
screen, select the method you chose for transferring
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the
3
Click
Finished
and restart the new computer.
Finished
screen appears.
Running the Files and Settings Transfer Wizard Without the Operating System CD
To run the Files and Settings Transfer Wizard without the optional Operating System CD, you
must create a wizard disk that will allow you to create a backup image file to removable media.
Setting Up Your Computer27
Page 28
To create a wizard disk, use your new computer with Windows XP and perform the following
steps:
1
Click the
2
Click
3
When the
4
On the
5
On the
following drive:
6
Insert the removable media, such as a floppy disk or CD, and click OK.
7
www.dell.com | support.dell.com
When the disk creation completes and the
not
8
Go to the old computer.
Start
button.
Files and Settings Transfer Wizard
Files and Settings Transfer Wizard
Which computer is this?
screen, click
Do you have a Windows XP CD?
click
Next
and click
.
Next.
.
welcome screen appears, click
New Computer
screen, click
and click
I want to create a Wizard Disk in the
Now go to your old computer
Next
.
Next
.
message appears,
do
To copy data from the old computer:
1
On the old computer, insert the wizard disk.
2
Click the
3
In the
removable media) and click
4
On the
5
On the
6
On the
7
On the
Next
After the information has been copied, the
Start
Open
button and click
field on the
Run
Run
window, browse to the path for
OK
.
Files and Settings Transfer Wizard
Which computer is this?
Select a transfer method
screen, click
screen, click the transfer method you prefer.
What do you want to transfer?
.
.
fastwiz
(on the appropriate
welcome screen, click
Old Computer
Next
and click
.
Next
.
screen, select the items you want to transfer and click
Completing the Collection Phase
screen appears.
8
Click
Finish
.
28Setting Up Your Computer
Page 29
To transfer data to the new computer:
1
On the
2
On the
your settings and files and click
Now go to your old computer
screen on the new computer, click
Where are the files and settings?
Next
. Follow the instructions on the screen.
Next
screen, select the method you chose for transferring
The wizard reads the collected files and settings and applies them to your new computer.
.
When all of the settings and files have been applied, the
3
Click
Finished
NOTE: For more information about this procedure, search dell.support.com for document #PA1089586
(How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft®
Windows
NOTE: Access to the Dell Knowledge Base document may not be available in some countries.
and restart the new computer.
®
XP Operating System?).
Finished
screen appears.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•Obtain and install updated drivers.
•Connect the printer to the computer.
•Load paper and install the toner or ink cartridge.
For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel cable. Your printer
may not come with a printer cable, so if you purchase a cable separately, ensure that it is
compatible with your printer and computer. If you purchased a printer cable at the same time
you purchased your computer, the cable may arrive in the box in which your computer was
shipped.
Setting Up Your Computer29
Page 30
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
1
www.dell.com | support.dell.com
3
2
1USB connector on
computer
3
Turn on the printer and then turn on the computer. If the
window appears, click
4
Install the printer driver if necessary. See the documentation that came with your printer.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•Surge protectors
•Line conditioners
•Uninterruptible power supplies (UPS)
30Setting Up Your Computer
2USB printer cable3connector on printer
Add New Hardware Wizard
Cancel
.
Page 31
Surge Protectors
Surge protectors and power strips equipped with surge protection help prevent damage to your
computer from voltage spikes that can occur during electrical storms or after power
interruptions. Some surge protector manufacturers include warranty coverage for certain types
of damage. Carefully read the device warranty when choosing a surge protector. A device with a
higher joule rating offers more protection. Compare joule ratings to determine the relative
effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions
caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line
from the telephone wall jack and disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from
the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other
devices, such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery
charges while AC power is available. See the UPS manufacturer documentation for information
on battery operating time and to ensure that the device is approved by Underwriters
Laboratories (UL).
Setting Up Your Computer31
Page 32
www.dell.com | support.dell.com
32Setting Up Your Computer
Page 33
Using the Display
Adjusting Brightness
When a Dell™ computer is running on battery power, you can conserve power by setting the
brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key
on the keyboard.
The Dell QuickSet Brightness Meter shows the current brightness setting for the display. Rightclick the icon in the taskbar to enable or disable the Brightness Meter on the screen.
NOTE: By default, the Brightness Meter appears in the lower-right
corner of the display. You can click and drag the meter to a
preferred location.
NOTE: Brightness key combinations only affect the display on your
portable computer, not monitors that you attach to your portable
computer. If your computer is connected to an external monitor and you try to change the brightness
level, the Brightness Meter appears, but the brightness level on the monitor does not change.
You can enable or disable the Brightness Meter from the QuickSet taskbar menu. When the
meter is enabled, press the following keys to adjust brightness:
•Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not
on an external monitor).
•Press <Fn> and the down-arrow key to decrease brightness on the integrated display only
(not on an external monitor).
For more information on using QuickSet, right-click the icon in the taskbar and click Help.
3
Switching the Video Image
When you start the computer with an external device (such as an external monitor or projector)
attached and turned on, the image may appear on either the computer display or the external
device.
Press <Fn><F8> to switch the video image between the display only, the external device only,
or the display and the external device simultaneously.
Using the Display33
Page 34
Setting Display Resolution
To display a program at a specific resolution, both the graphics card and the display must
support the program, and the necessary video drivers must be installed.
Before you change any of the default display settings, make a note of the default settings for
future reference.
If you choose a resolution or color palette that is higher than the display supports, the settings
adjust automatically to the closest supported values.
1
Click the
2
Under
3
www.dell.com | support.dell.com
Under
click
4
Try different settings for
NOTE: As the resolution increases, icons and text appear smaller on the screen.
Start
button and click
Pick a category
Pick a task...
Display
.
Control Panel
, click
Appearance and Themes
, click the area you want to change, or under
Color quality
.
and
Screen resolution
.
.
or pick a Control Panel icon
,
34Using the Display
Page 35
Using the Keyboard and Touch Pad
Numeric Keypad
1
4
1numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of
the keypad keys. To type a number or symbol, press <Fn> and the desired key after enabling the
keypad.
•To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.
•To disable the keypad, press <Num Lk> again.
9
Using the Keyboard and Touch Pad35
Page 36
Key Combinations
System Functions
<Ctrl><Shift><Esc>Opens the Task Mana g e r window.
Battery
<Fn><F3>Displays the Dell™ QuickSet Battery Meter. This feature
is not supported in Dell MediaDirect. For more
information, see "Dell™ QuickSet Battery Meter" on
www.dell.com | support.dell.com
CD or DVD Tray
<Fn><F10>Ejects the tray out of the drive (if Dell QuickSet is
Display Functions
<Fn><F8>Switches the video image to the next display option. The
<Fn> and up-arrow key Increases brightness on the integrated display only (not
<Fn> and down-arrow
key
page 46.
installed). This feature is not supported in Dell
MediaDirect. For more information on QuickSet, see
"Dell™ QuickSet Features" on page 44.
options include the integrated display, an external
monitor, and both displays simultaneously.
on an external monitor).
Decreases brightness on the integrated display only (not
on an external monitor).
Radios (Including Wireless Networking and an Internal Card With
Bluetooth
<Fn><F2>Enables and disables radios, including wireless
36Using the Keyboard and Touch Pad
®
Wireless Technology)
networking and Bluetooth wireless technology.
Page 37
Power Management
<Fn><Esc>Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window. See "Power
Management Modes" on page 41.
Speaker Functions
<Fn><Page Up>Increases the volume of the integrated speakers and
external speakers, if attached.
<Fn><Page Dn>Decreases the volume of the integrated speakers and
external speakers, if attached.
<Fn><End>Enables and disables the integrated speakers and external
speakers, if attached.
Microsoft
Windows logo key and
<m>
Windows logo key and
<Shift><m>
Windows logo key and <e> Runs Windows Explorer. This opens the same
Windows logo key and <r> Opens the Run dialog box.
Windows logo key and <f> Opens the Search Results dialog box.
Windows logo key and
<Ctrl><f>
Windows logo key and
<Pause>
®
Windows® Logo Key Functions
Minimizes all open windows.
Maximizes all windows.
window as double-clicking "My Computer" on your
desktop.
Opens the Search Results-Computer dialog box
(if the computer is connected to a network).
Opens the System Properties dialog box.
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click
Printers and Other Hardware
, and click
Keyboard
. For information about the Control Panel, see
the Windows Help and Support Center. To access the Help and Support Center, see page 13.
Using the Keyboard and Touch Pad37
Page 38
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor
on the display. Use the touch pad and touch pad buttons as you would use a mouse.
1
www.dell.com | support.dell.com
1touch pad
•To move the cursor, lightly slide your finger over the touch pad.
•To select an object, lightly tap once on the surface of the touch pad or use your thumb to
press the left touch-pad button.
•To select and move (or drag) an object, position the cursor on the object and tap twice on the
touch pad. On the second tap, leave your finger on the touch pad and move the selected
object by sliding your finger over the surface.
•To double-click an object, position the cursor on the object and tap twice on the touch pad or
use your thumb to press the left touch-pad button twice.
Customizing the Touch Pad
You can use the
1
Open the Control Panel, click
information about the Control Panel, see the Windows Help and Support Center. To access
the Help and Support Center, see page 13.
2
In the
3
Click OK to save the settings and close the window.
38Using the Keyboard and Touch Pad
Mouse Properties
Mouse Properties
window to disable the touch pad or adjust their settings.
Printers and Other Hardware
window, click the
Touch Pa d
, and then click
tab to adjust touch pad settings.
Mouse
. For
Page 39
Power Management
Power Management Tips
NOTE: See "Using a Battery" on page 45 for more information on conserving battery power.
•Connect the computer to an electrical outlet when possible because battery life is largely
determined by the number of times the battery is used and recharged.
•Place the computer in standby mode or hibernate mode when you leave the computer
unattended for long periods of time.
•You can use the Power Management Wizard
power usage. These options can also be set to change when you press the power button, close
the display, or press <Fn><Esc>.
Power Management Wizard
NOTE: The Power Management Wizard is not available if you have restricted access rights.
Click or double-click the icon to open the Power Management Wizard.
The first two screens of the wizard—Wel co me and What is Power Management?—describe and
define various power management options.
to select options to optimize your computer’s
5
NOTE: On the What is Power Management? screen, you can select Do not show this page again. When
you select this option, the Welcome screen also does not appear again.
Use the screens that follow the Wel co me and What is Power Management? screens to set
various power management options, including sleep modes, power schemes, and low batterycharge alarms.
Setting Sleep Modes
This screen defines standby and hibernate modes. From the screen you can:
•Set the standby-mode password option.
•Enable or disable hibernate mode.
•Select how the computer will respond when you close the display:
–Choose no action.
–Enter standby mode.
–Enter hibernate mode.
Power Management39
Page 40
•Select how the computer will respond when you press the power button:
–Choose no action.
–Enter standby mode.
–Enter hibernate mode.
–Shut down Microsoft Windows and turn off the computer.
–Prompt a user for an action (
Ask me what to do
).
•Select how the computer will respond when you press <Fn><Esc>:
–Choose no action.
–Enter standby mode.
www.dell.com | support.dell.com
–Enter hibernate mode.
–Shut down Microsoft Windows and turn off the computer.
–Prompt a user for an action (
Ask me what to do
).
Selecting a Power Scheme
NOTE: The Network Disabled power scheme disables your internal network and wireless activity when
your computer is running on battery power. When your computer is connected to an electrical outlet, the
Network Disabled power scheme disables only your wireless activity. You must select the power scheme
through QuickSet (not Microsoft
The Selecting a Power Scheme screen allows you to create, edit, and switch between power
schemes. In addition, you can delete power schemes that you create, but you cannot delete
Dell™ QuickSet predefined power schemes (Maximum Battery, Maximum Performance, Presentation, and Network Disabled).
®
Windows®) for the Network Disabled power scheme to work.
NOTE: QuickSet automatically adds the word (QuickSet) after the names of power schemes created
using QuickSet.
All QuickSet power schemes are displayed in a drop-down menu near the center of the screen.
The power settings for each scheme are below the name of the current selection. The power
settings are listed separately for when the computer is running on battery or connected to an
electrical outlet.
The Power Management Wizard also allows you to associate the display brightness level with a
power scheme. You must enable brightness-level power schemes through QuickSet in order to
set the brightness level.
The display brightness, internal network-card activity, and wireless activity features are not
available through the Control Panel power schemes. In order to use these features, you must set
them through QuickSet power schemes.
NOTE: Brightness key combinations only affect the display on your portable computer, not monitors that
you attach to your portable computer. If your computer is in CRT-only mode and you try to change the
brightness level, the Brightness Meter appears, but the brightness level on the monitor does not change.
40Power Management
Page 41
Setting Battery Alarms and Actions
This screen allows you to enable the low-battery and critical-battery alarms and to change
settings for the alarms. For example, you can set the low-battery alarm to 20 percent to remind
you to save work and switch to AC power, and you can set the critical-battery alarm to
10 percent to enter hibernate mode. From the screen, you can:
•Select whether the alarm will notify you by sound or text.
•Adjust the power level at which you want the alarm to notify you.
•Select how the computer will respond when the alarm notifies you:
–Choose no action.
–Enter standby mode.
–Enter hibernate mode.
–Shut down Windows and turn off the computer.
Completing the Power Management Wizard
This screen summarizes the QuickSet power scheme, sleep mode, and battery alarm settings for
your computer. Review the settings you have selected and click Finish.
For more information about QuickSet, right-click the icon in the taskbar and click Help.
Power Management Modes
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a
predetermined period of inactivity (a time-out). When the computer exits standby mode, it
returns to the same operating state it was in before entering standby mode.
NOTICE: If your computer loses AC or battery power while in standby mode, it may lose data.
To enter standby mode, click the Start button, click Turn off computer, and then click Stand by.
Depending on how you set the power management options on the AdvancedOptions Properties window, use one of the following methods:
•Press the power button.
•Close the display.
•Press <Fn><Esc>.
To exit standby mode, press the power button or open the display depending on how you set the
options on the Advanced
key or touching the touch pad.
tab
. You cannot make the computer exit standby mode by pressing a
tab
in the Power
Power Management41
Page 42
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive
and then completely turning off the computer. When the computer exits hibernate mode, it
returns to the same operating state it was in before entering hibernate mode.
NOTICE: You cannot remove devices while your computer is in hibernate mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
To manually enter hibernate mode, click the Start button, click Turn off computer, press and
hold <Shift>, and then click Hibernate. Depending on how you set the power management
options on the Advanced
methods to enter hibernate mode:
www.dell.com | support.dell.com
•Press the power button.
•Close the display.
•Press <Fn><Esc>.
NOTE: Some ExpressCards may not operate correctly after the computer exits hibernate mode. Remove
and reinsert the card, or simply restart (reboot) your computer. See "Installing an ExpressCard" on
page 67.
To exit hibernate mode, press the power button. The computer may take a short time to exit
hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or
touching the touch pad. For more information on hibernate mode, see the documentation that
came with your operating system.
tab
in the Power Options Properties window, use one of the following
Power Options Properties
The Power Options Properties window helps you to manage power consumption and monitor
battery charge status. To access the Windows Power Options Properties window, click the Start
button, point to Control Panel→ Performance and Maintenance, and click Power Options.
Power Schemes Tab
The Power schemes drop-down menu displays the selected preset power scheme. Keep the
default Portable/Laptop power scheme to maximize battery power.
Windows XP controls the performance level of the processor depending on the power scheme
you select. You do not need to make any further adjustments to set the performance level.
Each preset power scheme has different time-out settings for entering standby mode, turning
off the display, and turning off the hard drive. For more information on power management
options, see the Windows Help and Support Center. To access the Help and Support Center, see
page 13.
42Power Management
Page 43
Alarms Tab
NOTE: To enable audible alarms, click each Alarm Action button and select Sound alarm.
The Low battery alarm and Critical battery alarm settings alert you with a message when the
battery charge falls below a certain percentage. When you receive your computer, the Low battery alarm and Critical battery alarm check boxes are selected. It is recommended that you
continue to use these settings. See "Using a Battery" on page 45 for more information on lowbattery warnings.
Power Meter Tab
The Power Meter tab displays the current power source and amount of battery charge
remaining.
Advanced Tab
The Advanced tab allows you to:
•Set power icon and standby mode password options.
•Select how the computer will respond when you close the display:
–Choose no action.
–Enter standby mode.
–Enter hibernate mode.
•Select how the computer will respond when you press the power button:
–Choose no action.
–Enter standby mode.
–Enter hibernate mode.
–Shut down Microsoft Windows and turn off the computer.
–Prompt a user for an action (
•Select how the computer will respond when you press <Fn><Esc>:
–Choose no action.
–Enter standby mode.
–Enter hibernate mode.
–Shut down Microsoft Windows and turn off the computer.
–Prompt a user for an action (
To program these functions, click an option from the corresponding drop-down list and then
click OK.
Ask me what to do
Ask me what to do
).
).
Power Management43
Page 44
Hibernate Tab
The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernation check
box.
Dell™ QuickSet Features
NOTE: This feature may not be available on your computer.
Dell QuickSet is activated from the icon on the taskbar and functions differently when you
click, double-click, or right-click the icon.
Clicking the QuickSet Icon
www.dell.com | support.dell.com
Click the icon to perform the following tasks:
•Adjust power management settings using the Power Management Wizard (see page 39).
•Adjust the size of icons and toolbars.
•Select a power scheme that you set in the Power Management Wizard (see page 39).
•Turn presentation mode on or off.
Double-Clicking the QuickSet Icon
Double-click the icon to adjust power management settings using the Power Management
Wizard (see page 39).
Right-Clicking the QuickSet Icon
Right-click the icon to perform the following tasks:
•Enable or disable the Brightness Meter on the screen (see page 33).
•Enable or disable the Volume Meter on the screen (see page 51).
•Turn the wireless activity indicator on or off (see page 40).
•View
•View the version and copyright date of the QuickSet program installed on your computer.
For more information about QuickSet, right-click the icon in the taskbar and click
Dell QuickSet Help
.
Help
.
44Power Management
Page 45
Using a Battery
Battery Types
See "Specifications" on page 131 for information on supported batteries.
Battery Performance
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or
separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™
portable computer with the main battery installed at all times. Use a battery to run the
computer when it is not connected to an electrical outlet. One battery is supplied as standard
equipment in the battery bay.
NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer
to an electrical outlet the first time you use the computer. For best results, operate the computer with the
AC adapter until the battery is fully charged. To view battery charge status, access the Control Panel→
Power Options→ Power Meter tab.
Battery operating time varies depending on operating conditions.
.
6
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending
on how often the battery is used and the conditions under which it is used, you may need to purchase a
new battery during the life of your computer.
Operating time is significantly reduced when you perform operations including, but not limited
to, the following:
•Using optical drives
•Using wireless communications devices, ExpressCards, or USB devices
•Using high-brightness display settings, 3D screen savers, or other power-intensive programs
such as 3D games
•Running the computer in maximum performance mode (see page 40)
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD
or DVD.
Using a Battery45
Page 46
You can
power management options to alert you when the
www.dell.com | support.dell.com
check the battery charge
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The battery is designed to work with your
Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a battery.
See "Battery Disposal" in the
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 60°C (140°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
before you
insert the battery
battery charge is low
Product Information Guide
into the computer. You can also set
.
.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon,
the battery charge gauge, and the low-battery warning provide information on the battery charge.
Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter.
The Battery Meter window displays status, charge level, and charge completion time for the
battery in your computer.
The following icons appear in the Battery Meter window:
The computer is running on battery power.
The computer is connected to AC power and the battery is charging.
The computer is connected to AC power and the battery is fully charged.
For more information about QuickSet, right-click the icon in the taskbar, and click Help.
Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter,
double-click the icon on the taskbar. For more information about the Power Meter tab, see
"Power Management" on page 39.
If the computer is connected to an electrical outlet, a icon appears.
46Using a Battery
Page 47
Charge Gauge
Before you
charge-level lights. Each light represents approximately 20 percent of the total battery charge.
For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no
lights appear, the battery has no charge.
insert a battery
, press the status button on the battery charge gauge to illuminate the
Health Gauge
The battery operating time is largely determined by the number of times it is charged. After
hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health.
To check the battery health, press and hold the status button on the battery charge gauge for at
least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of
its original charge capacity remains. Each light represents incremental degradation. If five lights
appear, less than 60 percent of the charge capacity remains, and you should consider replacing
the battery. See "Specifications" on page 131 for more information about the battery operating
time.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information about low-battery alarms, see "Power Management" on page 39.
Charging the Battery
NOTE: Without Dell™ ExpressCharge™, the AC adapter charges a completely discharged 6-cell battery
in approximately 2 hours and a 9-cell battery in approximately 3 hours with the computer turned off.
Charge time is longer with the computer turned on. You can leave the battery in the computer as long as
you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the
battery may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to
cool to room temperature. Then connect the computer to an electrical outlet to continue
charging the battery.
For more information about resolving problems with a battery, see "Power Problems" on page 91.
Using a Battery47
Page 48
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period,
you use it.
www.dell.com | support.dell.com
recharge the battery
fully before
48Using a Battery
Page 49
Using CDs, DVDs, and Other Multimedia
Playing a CD or DVD
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when
you are not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs to prevent damage to your
CD/DVD drive or discs.
1
Press the eject button on the front of the drive.
2
Pull out the tray.
7
1
1CD/DVD tray
3
Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
Using CDs, DVDs, and Other Multimedia49
Page 50
NOTE: If you use a CD/DVD drive that shipped with another computer, you need to install the drivers and
software necessary to play CDs or DVDs or write data. For more information, see the Drivers and Utilities
CD (the Drivers and Utilities CD is optional and may not be available for your computer or in certain
countries).
4
Push the tray back into the drive.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that
came with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
The CD player includes the following basic buttons:
www.dell.com | support.dell.com
Play.
Move backward within the current track.
Move forward within the current track.
Go to the previous track.
Go to the next track.
Pau se.
Stop.
Eject.
The DVD player includes the following basic buttons:
Play.
Stop.
Restart the current chapter.
Fast forward.
Fast reverse.
Go to the next title or chapter.
Go to the previous title or chapter.
Continuously play the current title or chapter.
50Using CDs, DVDs, and Other Multimedia
Page 51
Pau se.
Advance a single frame while in pause mode.
Eject.
For more information on playing CDs or DVDs, click Help in the CD or DVD player program
window (if available).
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1
Click the
Volume Control
2
In the
slide it up or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
The Volume Meter displays the current volume level, including mute, on your computer. Either
right-click the icon in the taskbar or press the volume control buttons to enable or disable
the Volume Meter on the screen.
Start
button, point to
.
Volume C o ntrol
All Programs→ Accessories→ Entertainment
window, click and drag the bar in the
1
Volume C o ntrol
, and then click
column and
2
3
1volume icon2Volu m e Mete r3mute icon
When the Volume Meter is enabled, adjust the volume with the volume control buttons or by
pressing the following key combinations:
•Press
•Press
•Press
<Fn><PageUp> to increase the volume.
<Fn><PageDn> to decrease the volume.
<Fn><End> to mute the volume.
For more information about QuickSet, right-click the icon in the taskbar and click Help.
Using CDs, DVDs, and Other Multimedia51
Page 52
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much
memory and preventing DVD playback, adjust the display properties.
1
Click the
2
Under
3
Under
4
In the
screen resolution setting.
5
Click the drop-down menu under
www.dell.com | support.dell.com
6
Click OK to save the settings and close the window.
Start
button and click
Pick a category
Pick a task...
Display Properties
, click
, click
Control Panel
Appearance and Themes
Change the screen resolution
window, click and drag the bar in
Color quality
.
.
.
, and then click
Screen resolution
Medium (16 bit)
to reduce the
.
Copying CDs and DVDs
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD
(combo) drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions explain how to make an exact copy of a CD or DVD. You can also use
Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on
your computer or backing up important data. For help, open Sonic DigitalMedia and then click
the question mark icon in the upper-right corner of the window.
How to Copy a CD or DVD
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive
and you experience recording problems, check for available software patches on the Sonic support
website at www.sonic.com.
The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R,
DVD+/-RW and DVD+R DL (dual layer) media, but they cannot write to and may not read
DVD-RAM or DVD-R DL media.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
DigitalMedia.
1
Click the
click
2
Under the
52Using CDs, DVDs, and Other Multimedia
Copy
Start
button, point to
.
Copy
tab, click
All Programs→
Disc Copy
Sonic→ DigitalMedia Projects
.
, and then
Page 53
3
To copy the CD or DVD:
•
If you have one CD or DVD drive
Copy
button. The computer reads your source CD or DVD and copies the data to a
, ensure that the settings are correct and click the
Disc
temporary folder on your computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click
•
If you have two CD or DVD drives
source CD or DVD and click the
, select the drive into which you have inserted your
Disc Copy
button. The computer copies the data from
OK
.
the source CD or DVD to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.
Using Blank CDs and DVDs
CD-RW drives can write to CD recording media only (including high-speed CD-RW) while
DVD-writable drives can write to both CD and DVD recording media.
Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you
cannot write to that CD-R again (see the Sonic documentation for more information). Use
blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.
Blank DVD+/-Rs can be used to permanently store large amounts of information. After you
create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or
"closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan
to erase, rewrite, or update information on that disc later.
CD-Writable Drives
Media TypeReadWriteRewritable
CD-RYesYesNo
CD-RWYesYesYes
DVD-Writable Drives
Media TypeReadWriteRewritable
CD-RYesYesNo
CD-RWYesYesYes
DVD+RYesYesNo
DVD-RYesYesNo
DV D +RWYe sYe sYe s
DV D -R WYe sYe sYes
DVD+R DLYesYesNo
Using CDs, DVDs, and Other Multimedia53
Page 54
Media TypeReadWriteRewritable
DVD-R DLMaybeNoNo
DVD-RAMMaybeNoNo
Helpful Tips
•Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic DigitalMedia and open a DigitalMedia project.
•Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play
in most home or car stereos.
www.dell.com | support.dell.com
•You cannot create audio DVDs with Sonic DigitalMedia.
•Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
•Commercially available DVD players used in home theater systems may not support all
available DVD formats. For a list of formats supported by your DVD player, see the
documentation provided with your DVD player or contact the manufacturer.
•Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to
finalize the recording.
•Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
See the Sonic website at www.sonic.com for additional information.
Using Dell MediaDirect
NOTE: Dell QuickSet, which is automatically installed and enabled on your computer, is necessary for
Dell MediaDirect to function. Changing or disabling QuickSet default settings can limit Dell MediaDirect
functionality. For more information about Dell QuickSet, see "Dell™ QuickSet Features" on page 44.
If you have Microsoft Windows Media Center Edition or another version of Windows XP with
Dell Media Experience installed, you can press the Dell MediaDirect button to launch
either media program.
•If you press the Dell MediaDirect button while you are logged in, either Windows XP Media
Center Manager or Dell Media Experience launches, depending on your system setup. If both
programs are present, Windows XP Media Center Manager will launch.
•When your computer is off, you can press the Dell MediaDirect button to start the computer
and automatically launch the media application. The computer can either be on and running
Windows or it can be in the hibernate, standby, or off mode.
54Using CDs, DVDs, and Other Multimedia
Page 55
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive.
Contact Dell for assistance. See "Contacting Dell" on page 145.
1
1Dell MediaDirect button
Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not
included with your computer. Cables may be purchased at most consumer electronics stores. The
TV/digital audio adapter cable is available for purchase from Dell.
Your computer has an S-video TV-out connector that, together with a standard S-video cable
(available from Dell), enables you to connect the computer to a TV.
12
1S-video TV-out connector3S/PDIF digital audio
connector
2TV/digital audio adapter
cable
4composite video-output
connector
3
4
5
5S-video connector
Using CDs, DVDs, and Other Multimedia55
Page 56
Your TV has either an S-video input connector or a composite video-input connector.
Depending on what type of connector is available on your TV, you can use a commercially
available S-video cable or composite video cable to connect your computer to your TV.
It is recommended that you connect video and audio cables to your computer in one of the
following combinations.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of
connection you should use.
•S-video and standard audio
•Composite video and standard audio
When you finish connecting the video and audio cables between your computer and your TV,
www.dell.com | support.dell.com
you must enable your computer to work with the TV. See "Enabling the Display Settings for a
TV" on page 66 to ensure that the computer recognizes and works properly with the TV.
Additionally, if you are using S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on
page 64.
S-Video and Standard Audio
1
2
1audio connector2S-video TV-out connector
56Using CDs, DVDs, and Other Multimedia
Page 57
1
2
3
1TV/digital audio adapter
cable
1
Turn off the computer and the TV and/or audio device that you want to connect.
NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer
(without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF
digital audio.
2
Plug one end of the S-video cable in to the S-video output connector on the computer.
2standard S-video cable3standard audio cable
12
3
4
5
1S-video TV-out connector3S/PDIF digital audio
connector
2TV/digital audio adapter
cable
3
Plug the other end of the S-video cable in to the S-video input connector on your TV.
4
Plug the single-connector end of the audio cable in to the headphone connector on your
4composite video-output
connector
computer.
5
Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
5S-video connector
Using CDs, DVDs, and Other Multimedia57
Page 58
6
Turn on the TV and any audio device that you connected (if applicable), and then turn on the
computer.
7
See "Enabling the Display Settings for a TV" on page 66 to ensure that the computer
recognizes and works properly with the TV.
S-Video and S/PDIF Digital Audio
www.dell.com | support.dell.com
1
1TV/digital audio adapter
cable
58Using CDs, DVDs, and Other Multimedia
1S-video TV-out connector
1
2
3
2S-video cable3S/PDIF digital audio cable
Page 59
1
2
1S-video cable2S/PDIF digital audio cable
1
Turn off the computer and the TV and/or audio device that you want to connect.
2
Connect the TV/digital audio adapter cable to the S-video TV-out connector on your
computer.
3
Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio
adapter cable.
1
1TV/digital audio adapter
cable
4
Plug the other end of the S-video cable in to the S-video input connector on the TV.
5
Plug one end of the S/PDIF digital audio cable in to the digital audio connector on the
2S-video cable
2
TV/digital audio adapter cable.
12
1TV/digital audio adapter
cable
6
Plug the other end of the S/PDIF digital audio cable in to the audio input connector on your
2S/PDIF digital audio cable
TV or other audio device.
Using CDs, DVDs, and Other Multimedia59
Page 60
7
Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
8
See "Enabling the Display Settings for a TV" on page 66 to ensure that the computer
recognizes and works properly with the TV.
Composite Video and Standard Audio
1
www.dell.com | support.dell.com
2
1audio input connector2composite video-input
connector
1TV/digital audio adapter
cable
60Using CDs, DVDs, and Other Multimedia
1
2
3
2composite video cable3standard audio cable
Page 61
1
Turn off the computer and the TV and/or audio device that you want to connect.
2
Connect the standard video to composite video adapter cable to the S-video TV-out
connector on the computer.
3
Plug one end of the composite video cable in to the composite video-input connector on the
standard video to composite video cable.
21
1standard S-video to
composite video adapter
4
Plug the other end of the composite video cable in to the composite video-input connector on
2composite video cable
the TV.
5
Plug the single-connector end of the audio cable in to the headphone connector on the
computer.
6
Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
7
Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
8
See "Enabling the Display Settings for a TV" on page 66 to ensure that the computer
recognizes and works properly with the TV.
Using CDs, DVDs, and Other Multimedia61
Page 62
Composite Video and S/PDIF Digital Audio
www.dell.com | support.dell.com
1
1composite video-input
connector
1
2
3
1TV/digital audio adapter
cable
62Using CDs, DVDs, and Other Multimedia
2composite video cable3standard audio cable
Page 63
1
Turn off the computer and the TV and/or audio device that you want to connect.
2
Connect the TV/digital audio adapter cable to the S-video TV-out connector on the
computer.
3
Plug one end of the composite video cable in to the composite video-input connector on the
TV/digital audio adapter cable.
1
2
1TV/digital audio adapter
cable
4
Plug the other end of the composite video cable in to the composite video-input connector on
2composite video-input
connector
the TV.
5
Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the
TV/digital audio adapter cable.
12
1TV/digital audio adapter
cable
6
Plug the other end of the digital audio cable in to the S/PDIF input connector on your TV or
2S/PDIF digital audio cable
other audio device.
7
Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
8
See "Enabling the Display Settings for a TV" on page 66 to ensure that the computer
recognizes and works properly with the TV.
Using CDs, DVDs, and Other Multimedia63
Page 64
Enabling S/PDIF Digital Audio
If your computer has a DVD drive, you can enable digital audio for DVD playback.
1
Click
Start→ Programs→ PowerDVD
2
Insert a DVD into the DVD drive.
If the DVD begins playing, click the stop button.
3
Click the
4
www.dell.com | support.dell.com
Click the
5
Click the
6
Click the arrows beside the
select the
Settings
DVD
option.
option.
DVD Audio Setting
Speaker Configuration
SPDIF
option.
icon.
to launch the
Cyberlink PowerDVD
application.
setting to scroll through the options, and
7
Click the
Back
button once, and then click the
screen.
64Using CDs, DVDs, and Other Multimedia
Back
button again to return to the main menu
Page 65
Enabling S/PDIF in the Windows Audio Driver
1
Double-click the speaker icon in the Windows notification area.
2
Click the
3
Click
4
Click
5
Click
6
Click OK.
Options
Advanced
menu and then click
.
S/PDIF Interface
Close
.
Advanced Controls
.
.
Setting Up the Cyberlink (CL) Headphones
NOTE: The CL headphone feature is available only if your computer has a DVD drive.
If your computer has a DVD drive, you can enable digital audio for DVD playback.
1
Click
Start→ Programs→ PowerDVD
2
Insert a DVD into the DVD drive.
If the DVD begins playing, click the stop button.
3
Click the
4
Click the
Settings
DVD
option.
option.
to launch the
Cyberlink PowerDVD
program.
5
Click the
6
Click the arrows beside the
select the
7
Click the arrows beside the
select the
8
Click the arrows beside the
DVD Audio Setting
Headphones
CL Headphone
option.
icon.
Speaker Configuration
option.
Audio listening mode
option.
Dynamic range compression
setting to scroll through the options, and
setting to scroll through the options, and
option to select the most suitable
Using CDs, DVDs, and Other Multimedia65
Page 66
www.dell.com | support.dell.com
9
Click the
Back
button once, and then click the
Back
button again to return to the main menu
screen.
Enabling the Display Settings for a TV
Video Controller
NOTE: To ensure that the display options appear correctly, connect the TV to the computer before you
enable the display settings.
1
Click the
2
Double-click
3
Click
4
Click the tab for your video card.
5
In the display devices section, select the appropriate option for using either a single display or
multiple displays, ensuring that the display settings are correct for your selection.
Start
Display
Advanced
button, point to
and click the
.
Settings
Settings
, and then click
tab.
Control Panel
.
NOTE: To determine the type of video card installed in your computer, click the Start button and click
Help and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose
problems and click My Computer Information.
66Using CDs, DVDs, and Other Multimedia
Page 67
Using ExpressCards
ExpressCard Types
See "Specifications" on page 131 for information on supported ExpressCards.
NOTE: An ExpressCard is not a bootable device.
ExpressCard Blanks
Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no ExpressCard is
installed in the slot; blanks from other computers may not fit your computer.
To remove the blank, see "Removing an ExpressCard or Blank" on page 68.
Installing an ExpressCard
You can install an ExpressCard in the computer while the computer is running. The computer
automatically detects the card.
ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to
indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If
card orientation is not clear, see the documentation that came with the card.
8
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
To install an ExpressCard:
Hold the card with the top side of the card facing up. The latch may need to be in the "in"
1
position before you insert the card.
2
Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and
try again.
.
Using ExpressCards67
Page 68
www.dell.com | support.dell.com
1ExpressCard
1
The computer recognizes the ExpressCard and automatically loads the appropriate device
driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy
disk or CD that came with the ExpressCard.
Removing an ExpressCard or Blank
NOTICE: Use the ExpressCard configuration utility (click the icon in the taskbar) to select a card
and stop it from functioning before you remove it from the computer. If you do not stop the card in the
configuration utility, you could lose data.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
Press the latch and remove the card or blank. For some latches, you must press the latch twice:
once to pop the latch out, and then a second time to pop the card out.
Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from
dust and other particles.
.
68Using ExpressCards
Page 69
1release button2ExpressCard
1
2
Using ExpressCards69
Page 70
www.dell.com | support.dell.com
70Using ExpressCards
Page 71
Using the 5-in-1 Media Memory Card Reader
Media Memory Card Types
The 5-in-1 media memory card reader provides a fast and convenient way to view and share
digital photos, music, and videos stored on a memory card.
NOTE: A media memory card is not a bootable device.
The 5-in-1 media memory card reader reads the following media memory cards:
•Secure Digital (SD) card/SDIO
•MultiMediaCard (MMC)
•Memory Stick
•Memory Stick PRO
•xD-Picture Card
Media Memory Card Blanks
Your computer shipped with a plastic blank installed in the 5-in-1 media memory card slot.
Blanks protect unused slots from dust and other particles. Save the blank for use when no card is
installed in the slot; blanks from other computers may not fit your computer.
To remove the blank, see "Removing a Media Memory Card or Blank" on page 72.
9
Installing a Media Memory Card
You can install a media memory card in the computer while the computer is running. The
computer automatically detects the card.
Media memory cards are generally marked with a symbol (such as a triangle or an arrow) or a
label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect
insertion. If card orientation is not clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
Using the 5-in-1 Media Memory Card Reader71
Page 72
To install a media memory card:
1
Hold the card with the top side of the card facing up.
2
Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and
try again.
www.dell.com | support.dell.com
1
2
15-in-1 media memory card
slot
2media memory card
The computer recognizes the media memory card and automatically loads the appropriate
device driver. If the configuration program tells you to load the manufacturer's drivers, use the
CD that came with the media memory card, if applicable.
Removing a Media Memory Card or Blank
NOTICE: Use the media memory card configuration utility (click the icon in the taskbar) to select a
card and stop it from functioning before you remove it from the computer. If you do not stop the card in
the configuration utility, you could lose data.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
Press the card in to release and remove the card or blank.
Save a blank to use when no media memory card is installed in the slot. Blanks protect unused
slots from dust and other particles.
72Using the 5-in-1 Media Memory Card Reader
.
Page 73
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1
Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network connection device, such as a
network wall connector.
NOTE: Do not use a network cable with a telephone wall connector.
10
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1
Click the
click
2
On the
3
Click
Start
button, point to
Network Setup Wizard
Network Setup Wizard
Checklist for creating a network
All Programs→ Accessories→ Communications
.
welcome screen, click
, and then
Next
.
.
Setting Up a Home and Office Network73
Page 74
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack 1 (SP1) or later.
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
Connecting to a Wireless Local Area Network
NOTE: These networking instructions do not apply to internal cards with Bluetooth® wireless
technology or cellular products.
Determining Your Network Type
www.dell.com | support.dell.com
NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An
infrastructure network uses routers or access points to connect several computers. An ad-hoc
network does not use routers or access points and consists of computers that broadcast to one
another. For additional assistance with setting up your wireless connection, go to
support.dell.com and search for the keyword wireless setup.
12
1infrastructure network2ad-hoc network
Connecting to a Wireless Network in Microsoft® Windows® XP
Your wireless network card requires specific software and drivers in order to connect to a
network. The software is already installed. If the software is removed or corrupted, follow the
instructions included in the user's guide for your wireless network card.
The user’s guide is located on the optional Drivers and Utilities CD in the "User’s GuidesNetwork User’s Guides" category. The user’s guide is also available on the Dell Support website
at support.dell.com and may also be located on your computer desktop.
NOTE: The Drivers and Utilities CD is optional and may not be available for your computer or in certain
countries.
74Setting Up a Home and Office Network
Page 75
When you turn on your computer, a pop-up appears from the network icon in the notification
area (located in the lower-right corner of the Windows desktop) when a network, for which your
computer is not configured, is detected in the area.
NOTE: The following instructions apply if you use the Windows operating system to manage your
network devices. For information about other wireless configuration utilities, see your wireless network
documentation.
1
Click either the pop-up or the network icon to configure your computer for one of the
available wireless networks.
The
Wireless Network Connections
window lists the wireless networks available in your area.
Setting Up a Home and Office Network75
Page 76
2
Click to select the network you want to configure, and then click
Connect
or double-click the
network name in the list. If you select a secure network (identified by a icon), you must
enter a password when prompted.
NOTE: Network security settings are unique to your network. Dell cannot provide this information.
NOTE: Your computer can take up to 1 minute to connect to a network.
After your computer is configured for the wireless network you selected, another pop-up
notifies you that your computer is connected to the network you selected.
www.dell.com | support.dell.com
Thereafter, whenever you log on to your computer in the area of the wireless network, the
same pop-up notifies you of the wireless network connection.
76Setting Up a Home and Office Network
Page 77
11
Solving Problems
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 88 and run the Dell Diagnostics before you contact Dell for technical
assistance.
NOTICE: The Dell Diagnostics works only on Dell computers.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also
known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
.
NOTE: If your computer cannot display a screen image, contact Dell. See "Contacting Dell" on page 145.
1
Shut down the computer.
2
Connect the computer to an electrical outlet.
3
Diagnostics can be invoked one of two ways:
a
Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
Select
Diagnostics
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see
the Microsoft
b
Press and hold the <Fn> key while powering the system on.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from the Drivers and Utilities CD.
from the boot menu and press <Enter>.
®
Windows® desktop. Then shut down your computer and try again.
Solving Problems77
Page 78
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
•During the assessment, answer any questions that appear.
•If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
•If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell.
If the Pre-boot System Assessment completes successfully, you receive the message
Dell Diagnostic Utility Partition. Press any key to continue
www.dell.com | support.dell.com
4
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your
Booting
.
hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities CD
NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.
1
Insert the
2
Shut down and restart the computer.
Drivers and Utilities
CD.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer
boots according to the devices specified in the system setup program.
3
When the boot device list appears, highlight
4
Select the
5
Ty p e 1 to start the
6
Select
select the version appropriate for your computer.
7
When the Dell Diagnostics
78Solving Problems
Boot from CD-ROM
ResourceCD
option from the menu that appears and press <Enter>.
menu and press <Enter> to proceed.
Run the 32 Bit Dell Diagnostics
Main Menu
CD/DVD/CD-RW Drive
and press <Enter>.
from the numbered list. If multiple versions are listed,
appears, select the test you want to run.
Page 79
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main Menu
screen appears, click the button for the
option you want.
OptionFunction
Express TestPerforms a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended TestPerforms a thorough check of devices. This test typically
takes 1 hour or more and requires you to answer
questions periodically.
Custom TestTests a specific device. You can customize the tests you
want to run.
Symptom TreeLists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
TabFunction
ResultsDisplays the results of the test and any error conditions
encountered.
ErrorsDisplays error conditions encountered, error codes, and
the problem description.
HelpDescribes the test and may indicate requirements for
running the test.
Solving Problems79
Page 80
TabFunction
ConfigurationDisplays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from the system setup program, memory,
and various internal tests, and it displays the information
in the device list in the left pane of the screen. The
device list may not display the names of all the
components installed on your computer or all devices
attached to your computer.
ParametersAllows you to customize the test by changing the test
www.dell.com | support.dell.com
4
When the tests are completed, if you are running the Dell Diagnostics from the
Utilities
5
When the tests are complete, close the test screen to return to the
CD, remove the CD.
the Dell Diagnostics and restart the computer, close the
settings.
Main Menu
Main Menu
Drivers and
screen. To exit
screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
E
NSURETHAT MICROSOFT
click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows
from recognizing the drive.
TESTTHEDRIVE —
•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is
defective.
•Insert a bootable floppy disk and restart the computer.
CLEANTHEDRIVEORDISK — See "Cleaning Your Computer" on page 141.
ENSURETHATTHE CD ISSNAPPEDONTOTHESPINDLE
CHECKTHECABLECONNECTIONS
CHECKFORHARDWAREINCOMPATIBILITIES — (See "Resolving Software and Hardware
Incompatibilities" on page 99.
RUNTHE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 77.
.
®
WINDOWS® RECOGNIZESTHEDRIVE — Click the Start button and
80Solving Problems
Page 81
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a CD/DVD-RW drive
CLOSEOTHERPROGRAMS —
The CD/DVD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURNOFF STANDBYMODEIN WINDOWSBEFOREWRITINGTOA CD/DVD-RW DISC — See "Power
Management Modes" on page 41 for information on standby mode.
CHANGETHEWRITESPEEDTOA SLOWERRATE —
See the help files for your CD or DVD creation
software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push
firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
•Ensure that the sound is not caused by the program that is running.
•Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOWTHECOMPUTERTOCOOLBEFORETURNINGITON —
operating system from starting. Try allowing the computer to return to room temperature before
turning it on.
RUN CHECK DISK —
1
Click the
2
Right-click
3
Click
4
Click the
5
Under
6
Click
7
Click
Start
button and click
Local Disk C:
Properties
Tools
.
tab.
Error-checking
, click
My Computer
.
Check Now
.
Scan for and attempt recovery of bad sectors
Start
.
A hot hard drive may prevent the
.
.
Solving Problems81
Page 82
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
•Verify that the telephone line is connected to the jack on the modem. (The jack has either a
green label or a connector-shaped icon next to it.)
•Ensure that you hear a click when you insert the telephone line connector into the modem.
•Disconnect the telephone line from the modem and connect it to a telephone. Listen for a
dial tone.
•If you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and connect the modem directly
to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
RUNTHE MODEM HELPERDIAGNOSTICS —
click
Modem Helper
. Follow the instructions on the screen to identify and resolve modem
problems. (Modem Helper is not available on all computers.)
VERIFYTHATTHEMODEMISCOMMUNICATINGWITH WINDOWS —
1
Click the
2
Click
3
Click
4
Click the
5
Click the COM port for your modem.
6
Click
Start
button and click
Printers and Other Hardware
Phone and Modem Options
Modems
Properties
, click the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
tab.
.
®
EXPRESS SECURITY SETTINGS —
Tools
, click
Options
, and then click
to remove the checkmark.
Click the
Control Panel
Start
.
.
.
Diagnostics
tab, and then click
If you cannot open your e-
Security
button, point to
Query Modem
.
All Programs
to verify that the
and then
82Solving Problems
Page 83
ENSURETHATYOUARECONNECTEDTOTHE INTERNET —
Internet provider. With the Outlook Express e-mail program open, click
Ensure that you have subscribed to an
File
. If
Work Offline
has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help,
contact your Internet service provider.
SCANTHECOMPUTERFORSPYWARE —
If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that includes antispyware protection (your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to
support.dell.com
and search for the keyword
spyware
.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
AUXILIARYDEVICEFAILURE — The touch pad, track stick, or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the Pointing Device option in the system
setup program. If the problem persists, contact Dell. See "Contacting Dell" on page 145.
BADCOMMANDORFILENAME — Ensure that you have spelled the command correctly, put spaces
in the proper place, and used the correct pathname.
CACHEDISABLEDDUETOFAILURE — The primary cache internal to the microprocessor has failed.
Contact Dell. See "Contacting Dell" on page 145.
CD DRIVECONTROLLERFAILURE — The CD drive does not respond to commands from the
computer. See "Drive Problems" on page 80.
DATAERROR — The hard drive cannot read the data. See "Drive Problems" on page 80.
DECREASINGAVAILABLEMEMORY — One or more memory modules may be faulty or improperly
seated. Reinstall the memory modules and, if necessary, replace them. See "Memory" on
page 112.
DISK C: FAILEDINITIALIZATION — The hard drive failed initialization. Run the hard drive tests in
the Dell Diagnostics. See "Dell Diagnostics" on page 77.
DRIVENOTREADY — The operation requires a hard drive in the bay before it can continue.
Install a hard drive in the hard drive bay. See "Hard Drive" on page 108.
ERRORREADING PCMCIA CARD — The computer cannot identify the ExpressCard. Reinsert the
card or try another card. See "Using ExpressCards" on page 67.
EXTENDEDMEMORYSIZEHASCHANGED — The amount of memory recorded in NVRAM does not
match the memory installed in the computer. Restart the computer. If the error appears again,
contact Dell. See "Contacting Dell" on page 145.
The file that you are trying to
copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or
use a larger capacity disk.
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory modules and, if
necessary, replace them. See "Memory" on page 112.
GENERALFAILURE — The operating system is unable to carry out the command. The message is
usually followed by specific information—for example, Printer out of paper. Take the
appropriate action.
www.dell.com | support.dell.com
HARD-DISKDRIVECONFIGURATIONERROR — The computer cannot identify the drive type. Shut
down the computer, remove the hard drive (see page 108), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. Run the HardDisk Drive tests in the Dell Diagnostics (see page 77).
HARD-DISKDRIVECONTROLLERFAILURE 0—The hard drive does not respond to commands from
the computer. Shut down the computer, remove the hard drive (see page 108), and boot the
computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell
Diagnostics (see page 77).
HARD-DISKDRIVEFAILURE — The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive (see page 108), and boot the computer from a
CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the
problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see
page 77).
HARD-DISKDRIVEREADFAILURE — The hard drive may be defective. Shut down the computer,
remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the
computer, reinstall the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77).
INSERTBOOTABLEMEDIA — The operating system is trying to boot to a nonbootable CD. Insert
a bootable CD.
INVALIDCONFIGURATIONINFORMATION-PLEASERUN SYSTEM SETUP PROGRAM — The system
configuration information does not match the hardware configuration. The message is most
likely to occur after a memory module is installed. Correct the appropriate options in the system
setup program (see "Using the System Setup Program" on page 137).
KEYBOARDCLOCKLINEFAILURE — For external keyboards, check the cable connection. Run the
Keyboard Controller test in the Dell Diagnostics (see page 77).
KEYBOARDCONTROLLERFAILURE — For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the
Keyboard Controller test in the Dell Diagnostics (see page 77).
84Solving Problems
Page 85
KEYBOARDDATALINEFAILURE — For external keyboards, check the cable connection. Run the
Keyboard Controller test in the Dell Diagnostic (see page 77)s.
KEYBOARDSTUCKKEYFAILURE — For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the
Stuck Key test in the Dell Diagnostics (see page 77).
LICENSEDCONTENTISNOTACCESSIBLEIN MEDIADIRECT — Dell MediaDirect cannot verify the
Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. See
"Dell MediaDirect problems" on page 89.
MEMORYADDRESSLINEFAILUREATADDRESS, READVALUEEXPECTINGVALUE — A memory module
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace
them (see page 112).
MEMORYALLOCATIONERROR — The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and
then restart it. Try to run the program again. If the error message still appears, see the software
documentation.
MEMORYDATALINEFAILUREATADDRESS, READVALUEEXPECTINGVALUE — A memory module
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace
them (see page 112).
MEMORYDOUBLEWORDLOGICFAILUREATADDRESS, READVALUEEXPECTINGVALUE — A memory
module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them (see page 112).
MEMORYODD/EVENLOGICFAILUREATADDRESS, READVALUEEXPECTINGVALUE — A memory
module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them (see page 112).
MEMORYWRITE/READFAILUREATADDRESS, READVALUEEXPECTINGVALUE — A memory module
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace
them (see page 112).
NOBOOTDEVICEAVAILABLE — The computer cannot find the hard drive. If the hard drive is your
boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
NOBOOTSECTORONHARDDRIVE — The operating system may be corrupted. Contact Dell. See
"Contacting Dell" on page 145.
NOTIMERTICKINTERRUPT — A chip on the system board may be malfunctioning. Run the
System Set tests in the Dell Diagnostics (see page 77).
NOTENOUGHMEMORYORRESOURCES. EXITSOMEPROGRAMSANDTRYAGAIN — Yo u h a ve t oo
many programs open. Close all windows and open the program that you want to use.
OPERATINGSYSTEMNOTFOUND — Reinstall the hard drive (see "Hard Drive" on page 108). If the
problem persists, contact Dell. See "Contacting Dell" on page 145.
OPTIONAL ROM BADCHECKSUM — The optional ROM apparently failed. Contact Dell. See
"Contacting Dell" on page 145.
Solving Problems85
Page 86
A REQUIRED .DLL FILEWASNOTFOUND — The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
1
Click the Start button and click
2
Click
Add or Remove Programs
3
Select the program you want to remove.
4
Click
Remove
5
See the program documentation for installation instructions.
SECTORNOTFOUND — The operating system cannot locate a sector on the hard drive. You may
or
Change/Remove
Control Panel
.
.
and follow the prompts on the screen.
have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking
utility to check the file structure on the hard drive. See the Windows Help and Support Center
www.dell.com | support.dell.com
for instructions. To access the Help and Support Center, see "Windows Help and Support
Center" on page 13. If a large number of sectors are defective, back up the data (if possible), and
then reformat the hard drive.
SEEKERROR — The operating system cannot find a specific track on the hard drive.
SHUTDOWNFAILURE — A chip on the system board may be malfunctioning. Run the System Set
tests in the Dell Diagnostics (see page 77).
TIME- OF- DAYCLOCKLOSTPOWER —
System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data
by entering the system setup program. Then immediately exit the program. See "Using the System
Setup Program" on page 137. If the message reappears, contact Dell.
See "Contacting Dell" on
page 145.
TIME- OF- DAYCLOCKSTOPPED — The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, contact Dell. See "Contacting Dell" on page 145.
TIME- OF- DAYNOTSET-PLEASERUNTHE SYSTEM SETUPPROGRAM — The time or date stored in
the system setup program does not match the system clock. Correct the settings for the Date
and Time options. See "Using the System Setup Program" on page 137.
TIMERCHIPCOUNTER 2 FAILED — A chip on the system board may be malfunctioning. Run the
System Set tests in the Dell Diagnostics (see page 77).
UNEXPECTEDINTERRUPTINPROTECTEDMODE — The keyboard controller may be malfunctioning,
or a memory module may be loose. Run the System Memory tests and the Keyboard Controller
test in the Dell Diagnostics (see page 77).
X :\ ISNOTACCESSIBLE. THEDEVICEISNOTREADY — Insert a disk into the drive and try again.
WARNING: BATTERYISCRITICALLYLOW — The battery is running out of charge. Replace the
battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or
shut down the computer.
86Solving Problems
Page 87
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
NSURETHATTHE IEEE 1394 DEVICEISRECOGNIZEDBY WINDOWS —
E
1
Click the
2
Click
Start
button and click
Printers and Other Hardware
.
Control Panel
.
.
If your IEEE 1394 device is listed, Windows recognizes the device.
IFYOUHAVEPROBLEMSWITHA DELL-PROVIDED IEEE 1394 DEVICE — Contact Dell or the
IEEE 1394 device manufacturer. See "Contacting Dell" on page 145.
IFYOUHAVEPROBLEMSWITHAN IEEE 1394 DEVICENOTPROVIDEDBY DELL — Contact Dell or the
IEEE 1394 device manufacturer. See "Contacting Dell" on page 145.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program.
When you attach an external keyboard, the integrated keyboard remains fully functional.
External Keyboard problems
.
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
HECKTHEKEYBOARDCABLE — Shut down the computer. Disconnect the keyboard cable and
C
check it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to
the computer.
CHECKTHEEXTERNALKEYBOARD —
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot
routine.
3
From the Windows desktop, click the
then click
4
Type some characters on the external keyboard and verify that they appear on the display.
Notepad
.
Start
button, point to
Programs→
Accessories
, and
If you cannot verify these steps, you may have a defective external keyboard.
Solving Problems87
Page 88
TO VERIFYTHATTHEPROBLEMISWITHTHEEXTERNALKEYBOARD, CHECKTHEINTEGRATED
KEYBOARD —
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the
click
Notepad
5
Type some characters on the internal keyboard and verify that they appear on the display.
.
Start
button, point to
Programs→
Accessories
, and
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard. Contact Dell.
www.dell.com | support.dell.com
RUNTHEKEYBOARDDIAGNOSTICSTESTS —
Dell Diagnostics
(see page 77)
. If the tests indicate a defective external keyboard, contact Dell.
See "Contacting Dell" on page 145.
Run the PC-AT Compatible Keyboards tests in the
See
"Contacting Dell" on page 145.
Unexpected characters
DISABLETHENUMERICKEYPAD —
displayed instead of letters. Verify that the numbers lock light is not lit.
Press <Num Lk> to disable the numeric keypad if numbers are
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
The computer does not start up
ENSURETHATTHE AC ADAPTERISFIRMLYCONNECTEDTOTHECOMPUTERANDTOTHEELECTRICAL
OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
URNTHECOMPUTEROFF — If you are unable to get a response by pressing a key on your
T
keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your computer.
A program stops responding or crashes repeatedly
ENDTHEPROGRAM —
1
Press <Crtl><Shift><Esc> simultaneously.
2
Click the
3
Click
88Solving Problems
Applications
End Task
tab and select the program that is no longer responding.
.
Page 89
NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the
screen.
HECKTHESOFTWAREDOCUMENTATION — If necessary, uninstall and then reinstall the program.
C
Software usually includes installation instructions in its documentation or on a floppy disk
or CD.
A program is designed for an earlier Microsoft® Windows® operating system
RUNTHE PROGRAM COMPATIBILITY WIZARD —
program so it runs in an environment similar to non-Windows XP operating system environments.
1
Click the
Compatibility Wizard
2
In the welcome screen, click
3
Follow the instructions on the screen.
Start
button, point to
All Programs→ Accessories
.
Next
.
The Program Compatibility Wizard configures a
, and then click
Program
A solid blue screen appears
TURNTHECOMPUTEROFF —
or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.
If you are unable to get a response by pressing a key on your keyboard
Dell MediaDirect problems
CHECKTHE DELL MEDIADIRECTHELPFILEFORINFORMATION — Click the ? icon at the bottom of
the Dell MediaDirect screen to access Help.
TO PLAYMOVIESWITH DELL MEDIAD IRECT, YOUMUSTHAVEA DVD DRIVEANDTHE DELL DVD
PLAYER — If you purchased a DVD drive with your computer, this software should already be
installed.
VIDEO QUALITYPROBLEMS — Turn off the Use Hardware Acceleration option. This feature takes
advantage of the special processing in some graphics cards to reduce processor requirements
when playing DVDs and certain types of video files.
CANNOTPLAYSOMEMEDIAFILES — Because Dell MediaDirect provides access to media files
outside the Windows XP environment, access to licensed content is restricted. Licensed content
is digital content that has Digital Rights Management (DRM) applied to it. The Dell
MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be
played. Licensed music and video files have a lock icon next to them. You can access licensed
files in the Windows XP environment.
•Ensure that the program is compatible with the operating system installed on your computer.
•Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
•Ensure that the program is installed and configured properly.
•Verify that the device drivers do not conflict with the program.
•If necessary, uninstall and then reinstall the program.
www.dell.com | support.dell.com
BACKUPYOURFILESIMMEDIATELY
USEAVIRUS-SCANNINGPROGRAMTOCHECKTHEHARDDRIVE, FLOPPYDISKS, OR CDS
SAVEANDCLOSEANYOPENFILESORPROGRAMSANDSHUTDOWNYOURCOMPUTERTHROUGHTHE
Start MENU
SCANTHECOMPUTERFORSPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the
Internet, your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan the computer
and remove spyware. For more information, go to support.dell.com and search for the keyword
spyware.
RUNTHE DELL DIAGNOSTICS — If all tests run successfully, the error condition is related to a
software problem. See "Dell Diagnostics" on page 77.
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
FYOURECEIVEANINSUFFICIENTMEMORYMESSAGE —
I
•Save and close any open files and exit any open programs you are not using to see if that
resolves the problem.
•See the software documentation for minimum memory requirements. If necessary, install
additional memory
•Reseat the memory modules to ensure that your computer is successfully communicating
with the memory
•Run the Dell Diagnostics
IFYOUEXPERIENCEOTHERMEMORYPROBLEMS —
•Reseat the memory modules to ensure that your computer is successfully communicating
with the memory
90Solving Problems
.
(see "Memory" on page 112)
(see "Memory" on page 112)
(see page 77)
.
(see "Memory" on page 112)
.
.
.
Page 91
•Ensure that you are following the memory installation guidelines
•Run the Dell Diagnostics
(see page 77)
.
(see "Memory" on page 112)
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
HECKTHENETWORKCABLECONNECTOR —
C
.
Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
CHECKTHENETWORKLIGHTSONTHENETWORKCONNECTOR —
No light indicates that no network
communication exists. Replace the network cable.
RESTARTTHECOMPUTERANDLOGONTOTHENETWORKAGAIN
CHECKYOURNETWORKSETTINGS —
Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Ensure that the ExpressCard is properly inserted into the connector.
Double-click the
Contact Dell.
Safely Remove
See "Contacting
Contact the
.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
HECKTHEPOWERLIGHT —
C
power light is blinking, the computer is in standby mode—press the power button to exit standby
mode. If the light is off, press the power button to turn on the computer.
NOTE: For information on standby mode, see "Power Management Modes" on page 41.
HARGETHEBATTERY —
C
1
Reinstall the battery.
2
Use the AC adapter to connect the computer to an electrical outlet.
3
Turn on the computer.
.
When the power light is lit or blinking, the computer has power. If the
The battery charge may be depleted.
Solving Problems91
Page 92
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending
on how often the battery is used and the conditions under which it is used, you may need to purchase a
new battery during the life of your computer.
HECKTHEBATTERYSTATUSLIGHT — If the battery status light flashes orange or is a steady
C
orange the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down
the computer, disconnect the computer from the electrical outlet, and then let the battery and
computer cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See
"Contacting Dell" on page 145.
CHECKTHEBATTERYTEMPERATURE — If the battery temperature is below 0°C (32°F), the
www.dell.com | support.dell.com
computer will not start up.
TESTTHEELECTRICALOUTLET — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
CHECKTHE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a
light, ensure that the light is on.
CONNECTTHECOMPUTERDIRECTLYTOANELECTRICALOUTLET — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
ELIMINATEPOSSIBLEINTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
ADJUSTTHEPOWERPROPERTIES — See "Power Management Modes" on page 41.
RESEATTHEMEMORYMODULES —
blank, reinstall the memory modules
If the computer power light turns on but the display remains
(see "Memory" on page 112).
Ensuring Sufficient Power for Your Computer
Your computer is designed to use the 90-W AC adapter; for optimum system performance, you
should always use this adapter.
The 65-W AC adapters used in other Dell™ portable computers can be used with your computer,
but they will decrease system performance. Using less-powerful AC adapters, including the 65-W
AC adapter, will cause you to receive a
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
92Solving Problems
WARNING
.
message.
Page 93
ENSURETHATTHEPRINTERISTURNEDON
CHECKTHEPRINTERCABLECONNECTIONS —
•See the printer documentation for cable connection information.
•Ensure that the printer cables are securely connected to the printer and the computer.
TESTTHEELECTRICALOUTLET — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
VERIFYTHATTHEPRINTERISRECOGNIZEDBY WINDOWS —
1
Click the
2
Click
Start
button, click
Control Panel
View installed printers or fax printers
, and then click
.
Printers and Other Hardware
If the printer is listed, right-click the printer icon.
3
Click
Properties
following port(s):
the following port(s):
REINSTALLTHEPRINTERDRIVER —
and click the
setting is
LPT1 (Printer Port)
setting is
Ports
tab. For a parallel printer, ensure that the
. For a USB printer, ensure that the
USB
.
See the printer documentation for instructions
Print to the
Print to
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
HECKTHEPRINTERDOCUMENTATION —
C
troubleshooting information.
CHECKTHESCANNERDOCUMENTATION —
troubleshooting information.
UNLOCKTHESCANNER —
RESTARTTHECOMPUTERANDTRYTHESCANNERAGAIN
CHECKTHECABLECONNECTIONS —
•See the scanner documentation for cable connection information.
•Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFYTHATTHESCANNERISRECOGNIZEDBY MICROSOFT WINDOWS —
1
Click the
2
Click
Start
button, click
Scanners and Cameras
If your scanner is listed, Windows recognizes the scanner.
.
See the printer documentation for setup and
See the scanner documentation for setup and
Ensure that your scanner is unlocked if it has a locking tab or button.
Control Panel
, and then click
Printers and Other Hardware
.
.
.
REINSTALLTHESCANNERDRIVER —
See the scanner documentation for instructions.
Solving Problems93
Page 94
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
No sound from integrated speakers
ADJUSTTHE WINDOWSVOLUMECONTROL —
corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust
the volume, bass, or treble controls to eliminate distortion.
ADJUSTTHEVOLUMEUSINGKEYBOARDSHORTCUTS —
reenable the integrated speakers.
www.dell.com | support.dell.com
REINSTALLTHESOUND (AUDIO) DRIVER —
No sound from external speakers
ENSURETHATTHESUBWOOFERANDTHESPEAKERSARETURNEDON —
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble
to eliminate distortion.
ADJUSTTHE WINDOWSVOLUMECONTROL —
right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECTHEADPHONESFROMTHEHEADPHONECONNECTOR —
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
TESTTHEELECTRICALOUTLET —
another device, such as a lamp.
ELIMINATEPOSSIBLEINTERFERENCE —
check for interference.
REINSTALLTHEAUDIODRIVER — See "Reinstalling Drivers and Utilities" on page 97.
RUNTHE DELL DIAGNOSTICS(see page 77)
.
Double-click the speaker icon in the lower-right
Press <Fn><End> to disable (mute) or
See "Reinstalling Drivers and Utilities" on page 97.
See the setup diagram
Click or double-click the speaker icon in the lower-
Sound from the speakers is
Ensure that the electrical outlet is working by testing it with
Turn off nearby fans, fluorescent lights, or halogen lamps to
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
No sound from headphones
CHECKTHEHEADPHONECABLECONNECTION — Ensure that the headphone cable is securely
inserted into the headphone connector (see "audio connectors" on page 20).
ADJUSTTHE WINDOWSVOLUMECONTROL —
right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
94Solving Problems
Click or double-click the speaker icon in the lower-
Page 95
Touch Pad or Mouse Problems
CHECKTHETOUCHPADSETTINGS —
1
Click the
2
Click
3
Try adjusting the settings.
CHECKTHEMOUSECABLE —
damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the
computer.
TO VERIFYTHATTHEPROBLEMISWITHTHEMOUSE, CHECKTHETOUCHPAD —
1
Shut down the computer.
2
Disconnect the mouse.
3
Turn on the computer.
4
At the Windows desktop, use the touch pad to move the cursor around, select an icon, and
open it.
If the touch pad operates correctly, the mouse may be defective.
Start
Mouse
button, click
.
Control Panel
, and then click
Printers and Other Hardware
Shut down the computer. Disconnect the mouse cable, check it for
.
REINSTALLTHETOUCHPADDRIVER —
See "Reinstalling Drivers and Utilities" on page 97.
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
HECKTHEBATTERY —
C
be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the
computer.
TESTTHEELECTRICALOUTLET —
another device, such as a lamp.
CHECKTHE AC ADAPTER —
ensure that the light is on.
CONNECTTHECOMPUTERDIRECTLYTOANELECTRICALOUTLET —
power strips, and the extension cable to verify that the computer turns on.
ADJUSTTHEPOWERPROPERTIES —
Support Center. To access the Help and Support Center, see page 13.
.
If you are using a battery to power your computer, the battery charge may
Ensure that the electrical outlet is working by testing it with
Check the AC adapter cable connections. If the AC adapter has a light,
Bypass power protection devices,
Search for the keyword
standby
in the Windows Help and
Solving Problems95
Page 96
SWITCHTHEVIDEOIMAGE —
If your computer is attached to an external monitor, press
<Fn><F8> to switch the video image to the display.
speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from
the computer or external monitor.
ELIMINATEPOSSIBLEINTERFERENCE —
other appliances.
www.dell.com | support.dell.com
ROTATETHECOMPUTERTOFACEA DIFFERENTDIRECTION —
cause poor picture quality.
ADJUSTTHE WINDOWSDISPLAYSETTINGS —
1
Click the
2
Click
3
Click the area you want to change or click the
4
Try different settings for
SEE "ERROR MESSAGES"—If an error message appears, see page 83.
Start
button and then click
Appearance and Themes
Press <Fn> and the up- or down-arrow key
Turn off nearby fans, fluorescent lights, halogen lamps, or
Eliminate sunlight glare, which can
Control Panel
.
.
Color quality
Display
and
Screen resolution
icon.
.
If your external
If only part of the display is readable
CONNECTANEXTERNALMONITOR —
1
Shut down your computer and connect an external monitor to the computer.
2
Turn on the computer and the monitor and adjust the monitor brightness and contrast
controls.
If the external monitor works, the computer display or video controller may be defective. Contact
Dell.
See "Contacting Dell" on page 145.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices
require a driver program.
A driver acts like a translator between the device and any other programs that use the device.
Each device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation
or configuration is needed.
96Solving Problems
Page 97
NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your
computer. Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating
system. You may need to install drivers if you:
•Upgrade your operating system.
•Reinstall your operating system.
•Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
1
Click the
2
Under
3
Click
4
In the
5
Click
6
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver. See "Reinstalling Drivers and Utilities" on page 97.
Start
button and click
Pick a Category
System
.
System Properties
Device Manager
Control Panel
, click
Performance and Maintenance
window, click the
Hardware
.
.
.
tab.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide
approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer
might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP
Device Driver Rollback to replace the driver with the previously installed version.
1
Click the
2
Under
3
Click
4
In the
5
Click
6
Right-click the device for which the new driver was installed and click
Start
button and click
Pick a Category
System
.
System Properties
Device Manager
Control Panel
, click
Performance and Maintenance
window, click the
Hardware
.
.
.
tab.
Properties
.
Solving Problems97
Page 98
7
Click the
8
Click
Drivers
tab.
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities CD
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
If using
Device Driver Rollback
or System Restore does not resolve the problem, then reinstall
the driver from the Drivers and Utilities CD.
1
Save and close any open files, and exit any open programs.
www.dell.com | support.dell.com
2
Insert the
Drivers and Utilities
CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer,
click your CD drive directory to display the CD contents, and then double-click the
autorcd.exe
Click
3
From the
file. The first time that you run the CD, it might prompt you to install setup files.
OK
, and follow the instructions on the screen to continue.
Language
drop-down menu in the toolbar, select your preferred language for the
driver or utility (if available). A welcome screen appears.
4
Click
Next
.
The CD automatically scans your hardware to detect drivers and utilities used by your
computer.
5
After the CD completes the hardware scan, you can also detect other drivers and utilities.
Under
System
Search Criteria
, and
To pi c
, select the appropriate categories from the
drop-down menus.
System Model, Operating
A link or links appear(s) for the specific drivers and utilities used by your computer.
6
Click the link of a specific driver or utility to display information about the driver or utility
that you want to install.
7
Click the
screen, follow the screen prompts to complete the installation.
If no
Install
instructions, either see the appropriate instructions in the following subsections, or click
Extract
If instructed to navigate to the driver files, click the CD directory on the driver information
window to display the files associated with that driver.
98Solving Problems
Install
button (if present) to begin installing the driver or utility. At the welcome
button is present, automatic installation is not an option. For installation
, follow the extracting instructions, and then read the readme file.
Page 99
Manually Reinstalling Drivers
NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the
system setup program before continuing with the driver installation. See "Reinstalling Drivers and
Utilities" on page 97.
1
After extracting the driver files to your hard drive as described in the previous section, click
the
Start
button and right-click
2
Click
Properties
3
Click the
4
Double-click the type of device for which you are installing the driver (for example,
or
Infrared devices
5
Double-click the name of the device for which you are installing the driver.
6
Click the
7
Click
Install from a list or specific location (Advanced)
8
Click
Browse
9
When the name of the appropriate driver appears, click
10
Click
Finish
.
Hardware
Driver
tab and click
).
tab and click
and browse to the location to which you previously copied the driver files.
and restart your computer.
My Computer
Device Manager
Update Driver
.
.
Modems
.
and click
Next
Next
.
.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To start the Hardware Troubleshooter:
1
Click the
2
Ty p e
search.
3
Click
4
In the
computer
Start
button and click
hardware troubleshooter
Hardware Troubleshooter
Hardware Troubleshooter
, and click
Next
Help and Support
in the
list, click
.
.
in the
Search
field and click the arrow to start the
Search Results
I need to resolve a hardware conflict on my
list.
Restoring Your Operating System
You can restore your operating system in the following ways:
•Microsoft® Windows® XP System Restore returns your computer to an earlier operating state
without affecting data files. Use System Restore as the first solution for restoring your
operating system and preserving data files.
Solving Problems99
Page 100
•Dell PC Restore by Symantec restores your hard drive to the operating state it was in when
you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive
and removes any applications installed after you received the computer. Use PC Restore only
if System Restore did not resolve your operating system problem.
•If you received an
operating system. However, using the
drive. Use the CD
Operating System
only
if System Restore did not resolve your operating system problem.
CD with your computer, you can use it to restore your
Operating System
CD also deletes all data on the hard
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return
your computer to an earlier operating state (without affecting data files) if changes to the
www.dell.com | support.dell.com
hardware, software, or other system settings have left the computer in an undesirable operating
state. See the Windows Help and Support Center for information on using System Restore. To
access help, see page page 13.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
apply if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click the
2
Click the task for
3
Follow the instructions on the screen.
Start
button and click
System Restore
Help and Support
.
.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 97) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1
Click the
System Restore
2
Ensure that
3
Click a calendar date to which you want to restore your computer.
Select a Restore Point
The
points. All calendar dates with available restore points appear in boldface type.
100Solving Problems
Start
button, point to
All Programs→
.
Restore my computer to an earlier time
screen provides a calendar that allows you to see and select restore
Accessories→
System Tools
is selected and click
, and then click
Next
.
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.