Datamax Mark II Operator's Manual

Operator’s Manual

Copyright Information

CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.

Limitation of Liability

In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s products, or the performance or a breach thereof, even if Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax-O’Neil hereunder by the purchaser for a defective product.

In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.

Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business. The User agrees not to, and

not to authorize or permit any other person or party to, duplicate or copy the Firmware or the information contained in the non-volatile or programmable memory. The firmware (Software) is

protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax-O’Neil Corporation.

Part Number: 88-2348-01, Revision C

Important Safety Instructions

This printer has been carefully designed to provide years of safe reliable performance. As with all types of electrical equipment, however, there are a few basic precautions that should be taken to avoid personal injury or damage to the device:

• Carefully read the installation and operating instructions provided with the printer.

• Read and follow all warning and instruction labels on the printer.

• Place the printer on a flat, stable surface.

• Do not insert anything into the ventilation slots or openings on the printer.

• Do not place the printer on or near a heat source.

• Do not use the printer near water. Never spill liquid into the printer.

• Be certain the power source is within the voltage rating and frequency listed for the printer. If you are unsure, check with your dealer, an electrician, or local power company.

• Do not place the power cord where it can be stepped on. If the power cord becomes damaged or frayed, replace it immediately.

• Only qualified, trained service technicians should attempt to repair the printer.

Agency Compliance and Approvals

C US

Listed

UL60950-1, First Edition, Information Technology Equipment CSA C22.2 No. 60950-1-03, First Edition

IEC 60950-1 :2001, First Edition

The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:

EMC: EN 55022 (2006) Class A EN 50024 (1998)

Safety: This product complies with the requirements of IEC 60950-1:2001, First Edition

Gost-R

GB4943-2001, GB9254-1998, GB17625-1-2003

FCC: This device complies with FCC CFR 47 Part 15 Class A.

 Note: This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

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1.1 Introduction ........................................................................................................ 1

1.2 Unpacking the Printer ........................................................................................... 1

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2.1 Introduction ........................................................................................................ 3

2.2 Connecting the Printer .......................................................................................... 3

2.2.1 Power Connections ..................................................................................... 3

2.2.2 Interface Connections ................................................................................. 4

2.3 Identifying the Media Sensor.................................................................................. 5

2.3.1 Positioning the Adjustable Media Sensor ........................................................ 6

2.4 Loading Media...................................................................................................... 7

2.4.1  Peeling...................................................................................................... 9

2.5 Loading Ribbon .................................................................................................. 10

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3.1 Introduction ...................................................................................................... 13

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3.2 Indicator Lights.................................................................................................. 13

3.3 Multi-Function Buttons........................................................................................ 14

Ready Mode Functions ........................................................................................ 14

Delayed Power-Up Functions................................................................................ 14

3.4 Printer Configuration Tools .................................................................................. 15

3.5 Printer Configuration Utility (DMXConfig) ............................................................... 16

3.6 Windows Driver.................................................................................................. 18

3.7 Media Calibration ............................................................................................... 20

3.7.1 Quick Calibration...................................................................................... 20

3.7.2 Empty Calibration..................................................................................... 20

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3.7.3 Standard Calibration................................................................................. 21

3.8 Internal Labels................................................................................................... 23

3.8.1  Database Configuration Label..................................................................... 23

3.8.2 Test Label ............................................................................................... 23

3.8.3 Hex Dump Label....................................................................................... 24

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4.0 Introduction ...................................................................................................... 25

4.1 Cleaning the Printhead........................................................................................ 26

4.2 Media Width Adjustment ..................................................................................... 28

4.3 Printhead Adjustment ......................................................................................... 29

4.4 Printhead Replacement ....................................................................................... 30

4.5 Downloading Firmware and Fonts ......................................................................... 31

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5.0  Introduction ...................................................................................................... 33

5.1  Troubleshooting Tips........................................................................................... 33

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B.1 Buttons............................................................................................................. 39

B.2 Printer Setup Mode - Button Functions .................................................................. 39

B.2.1 Printer Setup Menu List............................................................................. 41

B.2.2 Menu Items and Values............................................................................. 42

B.2.3 Step by Step Modification of the Printer Setup.............................................. 45

B.3 Label Alignment ................................................................................................. 46

B.3.1 Label Alignment = YES.............................................................................. 46

B.3.2 Label Alignment = AUTO ........................................................................... 47

B.3.3 Label Alignment = NO............................................................................... 47

B.3.4 Label Alignment Troubleshooting ................................................................ 48

B.4 Calibration Mode – Button Functions ..................................................................... 50

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B.4.1 Auto Media Sensor Calibration.................................................................... 51

B.4.2 Manual Media Sensor Calibration ................................................................ 52

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C.1 Network Card Reset............................................................................................ 53

C.2 Network Card Setup ........................................................................................... 53

C.3 Network Card Setup - Wireless (Infrastructure Mode).............................................. 54

C.4  Printer’s Internal Web Pages................................................................................ 55

C.5 DMX Config Utility .............................................................................................. 59

C.6 Installing the Printer Driver.................................................................................. 61

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The E-Class Mark II printer (hereafter referred to as “the printer”) is user-friendly thermal printing device that blends quality and durability in an affordable package to meet all of your labeling needs. This manual provides the information necessary to operate and maintain the printer.

To begin printing labels or tags, refer to the instructions included with your software labeling program. For your convenience, a Windows printer driver can be found on the Accessories CD-ROM, or it can be downloaded from our website at http://www.datamax-oneil.com formats, a copy of the Class Series 2 Programmer’s Manual also is included for your reference, or the manual can be downloaded.)

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. (If you wish to write custom programs or

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After removing the printer from the packaging material, check the contents of the box. In addition to the printer, the following items should be present:

 Power Supply  Accessories CD-ROM  Media Hub and Flange  Any special or additionally

ordered items

Additional Requirements

The following items are necessary to generate labels:

 Parallel, Serial, USB, or (if

equipped for LAN connectivity) an Ethernet cable; see Section

2.2.2 for details.

 Applicable media; see Appendix

A for details.

Contact customer support or your sales representative for advice on the media and software that may best be suited for your application.

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

Chapter 1 – Getting Started 1

It is a good idea to save all packaging material for future use.

2 Chapter 1 – Getting Started

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This section explains how to connect your printer, load media (including ribbon, i f equipped for thermal transfer operation) and print a configuration label.

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2.2.1 Power Connections

The printer is powered by an external auto-ranging power supply, which connects between the printer and an electrical outlet. Ensure that the operating ranges of the power supply are compatible with your electrical service (see Appendix A for details) then connect power as follows:

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

Before connecting power to the printer, ensure that the Power Switch is in the OFF (O) position.

a) Connect the Power Supply Plug to Jack J1 of the pri n ter. b) Connect the AC Power Cord to the Power Supply. c) Connect the AC Power Cord to an Electrical Outlet.

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Power Supply



AC Power Cord



Power Jack J1



Electrical Outlet



Power Switch



Chapter 2 – Printer Setup 3

2.2.2 Interface Connections

The printer can be connected to the host system via the parallel, serial and USB ports.



Before connecting interface cables to the printer, ensure that the Power Switch is in the OFF (O) position.

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Cable Requirements

Choose the correct cable when interfacing the printer to the host:

 The Parallel Port supports parallel communications via a 36-pin male connector. Unidirectional

(forward channel) communications is supported when a Centronics bidirectional communications (forward and reverse channels) is supported when an IEEE 1284 compliant cable and supporting host software is used.

 The Ethernet Port (optional) supports Wired or Wireless LAN communications (see Appendix C

for information).

 The Serial Port supports RS-232C communications via a DB-9 connector with specific pin-outs

(interface cable part numbers and pin-outs are given below; contact your reseller to order). Serial port settings are menu-selectable and must match the host settings (see Section B.2).

Parallel Port



Ethernet Port



Serial Port



USB Port



IEEE 1284 cable is used, and

Part # 32-2483-01



 The USB Port supports serial communications and requires a standard USB interface cable.

The printer automatically establishes communications with the first port through which valid data is received. Afterward, a timeout period must be exceeded (or power must be cycled OFF and ON) to change the established communications port.

4 Chapter 2 – Printer Setup

Part # 32-2301-01

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The printer is available with a Stationary or an Adjustable Media Sensor. Press the Printhead Latch and then raise the Printhead Carrier Assembly to determine the type of sensor, and positioning requirement if any:

 The Stationary Media Sensor (shown below) is immovable; if the printer is equipped with this

type of sensor, proceed to Section 2.4.

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Printhead Latch



Printhead Carrier Assembly



Stationary Media Sensor



 The Adjustable Media Sensor (shown below) requires positioning; if the printer is equipped with

this type of sensor, proceed to Section 2.3.1.

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Printhead Latch



Printhead Carrier Assembly



Adjustable Media Sensor



Chapter 2 – Printer Setup 5

2.3.1 Positioning the Adjustable Media Sensor

The Adjustable Media Sensor (AMS) allows the printer to accept a wider variety of media configurations. The table below defines general AMS positions for various media and Top of Form (TOF) types.

AMS Positioning

Media Type Sensor Location TOF Sensing Method

Continuous Center of the Media Continuous

Die-Cut Center of the Label

Notched Center of the Notch

Reflective Center of the Mark Reflective

Position the AMS as follows:

a) Measure from the left edge of the media (as oriented in the direction of movement during

printing) to the center



Reflective media must be placed into the printer with the TOF Marks facing downward.

of the TOF Notch, Gap, or Mark (see example below).

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Media



TOF Notch, Gap, or Mark



Measured Distance to center of Notch, Gap, or Mark



Media Direction during Printing

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

Left-Justified Alignment



Gap

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b) In the table below find the number closest to the TOF Notch, Gap, or Mark measurement made

above, and then select the corresponding AMS Reference Letter.

Measured Distance to center of Notch, Gap, or Mark

(inches) (millimeters)

.18 5 A .50 13 B .75 19 C

1.00 25 D

1.25 32 E

1.50 38 F

1.75 45 G

2.00 51 H

2.25 57 I

2.50 64 J

2.75 70 K

3.00 76 L

AMS

Reference

Letter

6 Chapter 2 – Printer Setup

c) Sli de the Top A MS Window over the Reference Letter determined in Step b, above. d) Slide the Bottom AMS Window over the same e) Load media; see Section 2.4.

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Reference Letter.

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Top Slide

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

Top AMS Window



Bottom Slide



Bottom AMS Window

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Load media as follows:

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a) Slide the Media Hub through the Roll Media core. b) With the Roll Media positioned so that the labels will unwind forward over the top, slide the Flange

(smooth side in) onto the Media Hub.

c) Press the Printhead Latch and raise the Printhead Carrier Assembly. d) Lower the Media Hub onto the Standoffs in the printer.

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Media Hub

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Flange



Roll Media



Chapter 2 – Printer Setup 7

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Standoff



Printhead Latch



Printhead Carrier Assembly



Media

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e) Route Media through the printer, as shown.

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Flange (against Roll Media)

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Media Guide (against Media)



Media (Left-Justified)

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f) Slide the Roll Media completely leftward and then position the Flange against the roll. g) Slide the Media leftward and then position the Media Guide lightly against the side of the media. h) Lower the Printhead Carrier Assembly and press downward until locked.

F2

i) Close the cover and press the

Button several times to advance media (if the Fault Light

illuminates, see Section 3.7.)

The printer is factory set to use 4-inch long gap media. If using another media length or type (for example, continuous media), printer setup must be reconfigured; see Section 3.4

.

8 Chapter 2 – Printer Setup

2.4.1 Peeling

Load media for peeling (if the printer is equipped with the option) as follows:



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When using the Peel Mechanism do not exceed a print speed of 4 IPS.

a) Load media as described in Section 2.4. b) Press the Printhead Latch and raise the Printhead Carrier Assembly. c) Pull the Peel Lever forward. d) Remove about 6 inches (150mm) of label material from the Media Backing. e) Route the Media Backin g over the Platen and Peel Bar, and then behind the Peel Roller and Fascia,

as shown below.

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Printhead Latch



Printhead Carrier Assembly



Peel Lever



Platen



Peel Bar



Peel Roller



Fascia



Media Backing



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f) Push the Peel Lever backward. g) Lower the Printhead Carrier Assembly and press downward until locked. h) Close the cover then press the

separate automatically from the backing (if the Fault Light illuminates, see Section 3.7.)

Chapter 2 – Printer Setup 9

F2

Button several times to advance the media. The labels will

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Ribbon, required when printing on thermal transfer media, is loaded as follows:

If equipped with the thermal transfer option, the printer is factory set to use ribbon; see Section 3.4 to



change this setting if using direct thermal media.

a) If installed in the Ribbon Handler, remove the Ribbon Hubs.

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Ribbon Handler



Ribbon Hub



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b) Slide a Ribbon Roll (with the leader positioned as shown below) onto a Ribbon Hub, and slide a

Ribbon Core onto the remaining Ribbon Hub.

Ensure the inked side of the ribbon faces toward the media, not the printhead.

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3

c) Press the Printhead Latch and raise the Printhead Carrier Assembly.

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Ribbon Core



Ribbon Roll



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10 Chapter 2 – Printer Setup

Printhead Latch



Printhead Carrier Assembly



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d) Place the Ribbon Hub with the Core into the Take-Up Position in the Ribbon Handler and place the

Ribbon Hub with the Ribbon Roll into the Supply Position. Route the ri bbon from the supply roll around the Printhead Carrier Assembly to the take-up roll, as shown below.

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Take-Up Position



Supply Position



Right Side View



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e) Affix the leader of the ribbon to the Core using tape. Rotate the Ribbon Hub several times to

secure the ribbon.

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f) Lower the Printhead Carrier Assembly and press downward until locked.



Media Type (in the Setup Menu) must be set to Thermal Transfer when using ribbon; see Section 3.4.

Chapter 2 – Printer Setup 11

12 Chapter 2 – Printer Setup

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The Front Panel consists of three indicator lights and multi-function buttons, as detailed in the following sections.

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Three Indicator Lights provide a quick visual reference of printer operations and conditions, as defi ned below:

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All three indicators will be ON during power-up initialization and following a reset.

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(Normal power-up)

Normal Mode

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Power

Fault

Paused

Indicates the printer is on

Indicates a top of form or mechanical error has occurred

Solid On:

‘Paused’ stat e

Blinking:

receiving data from the host

Indicates the printer is in the

Indicates the printer is

Chapter 3 – Printer Operation 13

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Three buttons (F1, F2, and

F3

perform different functions depending upon the mode of the printer:

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Ready Mode Functions

Control, calibration, and test functions can be performed when the printer is idle. Initiate the desired function by pressing the respective button (or button combination) as detailed below.

Function Button(s) Description

Pause

Feed Media / Clear Fault

Cancel

Soft Reset

Print Test Label

Print Configuration Label

Print Ethernet Label

Quick Calibration

Empty Calibration

F1

F2

F3

Press and Hold

F1

Press and Hold

F3

F1

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F2

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F3

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+ F2 +

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F1

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F3

Pauses and un-pauses the printer Feeds one label or clears fault condition Cancels the current batch of labels. Press the

PAUSE Button to print the next batch of labels in the print buffer.

Resets the printer

Prints the Test Label Produces Database Configuration and Test Label Prints the printers Ethernet configuration

Performs Quick Calibration; see Section 3.7.1.

Performs Empty Calibration; see Section 3.7.2.

Delayed Power-Up Functions

Some system functions can be initiated during power-up, as detailed below. Initiate the desired function by turning ON the printer and, while all 3 lights are ON, pressing and holding the respective button combination until all lights turn OFF.

Function Button(s) Description

Hex Dump

Level 1 Reset

Level 2 Reset

Press and Hold

F2

Press and Hold

F1

F3

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+ F2 +

F3

Enters Hex Dump Mode; see Section 3.8.3.

Resets the printer to a saved configuration file.

Resets the printer to the factory default settings.

14 Chapter 3 – Printer Operation

Datamax Mark II Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual