Page 1
DLR-DK001-XX Family
RFID UHF Desktop Reader EU/US
Quick Reference Guide
Page 2
Datalogic ADC S.r.l.
Via San Vitalino 13
40012 Calderara di Reno (BO)
Italy
Telephone: +39 051 3147111
Fax: +39 051 3147288
©2016 Datalogic ADC S.r.l.
An Unpublished Work - All rights reserved. No part of the
contents of this documentation or the procedures described
therein may be reproduced or transmitted in any form or by
any means without prior written permission of Datalogic ADC,
Inc. or its subsidiaries or affiliates ("Datalogic" or “Datalogic
ADC”). Owners of Datalogic products are hereby granted a
non-exclusive, revocable license to reproduce and transmit
this documentation for the purchaser's own internal business
purposes. Purchaser shall not remove or alter any proprietary
notices, including copyright notices, contained in this
documentation and shall ensure that all notices appear on
any reproductions of the documentation.
Should future revisions of this manual be published, you can
acquire printed versions by contacting your Datalogic
representative. Electronic versions may either be
downloadable from the Datalogic website
(www.datalogic.com) or provided on appropriate media. If you
visit our website and would like to make comments or
suggestions about this or other Datalogic publications, please
let us know via the "Contact Datalogic" page.
Disclaimer
Datalogic has taken reasonable measures to provide
information in this manual that is complete and accurate,
however, Datalogic reserves the right to change any
specification at any time without prior notice.
Datalogic and the Datalogic logo are registered trademarks of
Datalogic S.p.A. in many countries, including the U.S.A. and
the E.U.
DLR-DK001 is a trademark of Datalogic ADC S.R.L.
All other brand and product names may be trademarks of
their respective owners.
.
See the Regulatory Addendum included with
your product for additional regulatory, safety
and legal information.
Page 3
Quick Reference Guide i
Table of Contents
END USER SOFTWARE LICENSE AGREEMENT (EULA) ............... iii
Software Product Policy ................................................................ vi
Description ....................................................................................... 1
Models P/N ..................................................................................... 1
General Features ............................................................................. 2
Using the DLR-DK001-XX ..............................................................2
The DLR-DK001-XX Top Panel ...................................................... 3
Acoustic ............................................................................................ 3
Accessories ...................................................................................... 3
Technical Specifications ........................................................4
Reader-Tag Link Profiles ................................................................ 5
Radiation Patterns ..........................................................................5
Getting Started ................................................................................ 6
Driver Installation for Serial Port Emulator ........................6
Connecting to the DLR-DK001-XX .......................................6
Firmware Upgrade ................................................................. 7
Mechanical Specification ................................................................ 8
Datalogic ADC Limited Factory Warranty ..................................... 9
Services and Support ....................................................................12
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ii DLR-DK001-xx
NOTES
Page 5
Quick Reference Guide iii
DATALOGIC IP TECH S.R.L.
END USER SOFTWARE LICENSE AGREEMENT (EULA)
FOR THE DDK001-XX
Notice to End User: There are two types of software covered by this END USER
LICENSE AGREEMENT ("EULA"): (1) The Datalogic Product you have acquired contains embedded software ("Embedded Software") which is integral to the Product's
operation; and (2) Optional Application Software provided to you on an optional
basis ("Application Software"). Embedded Software and Application Software are
collectively referred to as "Software" and are subject to the terms and conditions
contained in this EULA. Software is provided only for use with, and for authorized
end users of, the Datalogic DK001-XX ("Product").
This EULA (End User Software License Agreement) ("EULA” or "Agreement") is a
legally binding agreement governing the licensing of the Software and Documentation by Datalogic IP Tech S.r.l. and its subsidiaries and affiliates ("Datalogic") to
the entity or person who has purchased or otherwise acquired a Datalogic Product
("End User"). For purposes of this Agreement, any software that is not Embedded
Software or Application Software is software associated with a separate end-user
license agreement is licensed to you under the terms of that license agreement.
Datalogic and End User hereby agree as follows:
1. Definitions
1.1 "Affiliate" means a business entity currently existing or later acquired that is
controlled by, or is under common control with Datalogic S.p.A.
1.2 "Documentation" means materials such as user's guides, program reference
guides, quick reference guides, manuals, or similar materials associated with
or related to the Datalogic Product, whether in printed, "online", or other form.
1.3 "Proprietary Information" means: (a) source code, object code, software, documentation, and any related internal design, system design, data base design,
algorithms, technology, technical data or information, implementation techniques, and trade secrets related to the Software, (b) any other trade secrets
marked appropriately or identified as proprietary or confidential, and (c) any
information that End User, under the circumstances, should recognize as confidential. Proprietary Information does not include any information that the
receiving party can establish was (1) in the public domain, (2) already in the
receiving party's possession or rightfully known prior to receipt, (3) rightfully
learned from a third party not in violation of any other's proprietary rights, or
(4) independently developed without access to Proprietary Information.
1.4 "Datalogic Product" means the Datalogic DK001-XX series reader product,
including all embedded Software in and all Documentation related to such
product, which has been purchased or otherwise acquired by End User,
whether obtained directly or indirectly from Datalogic
1.5 "Software" means any software or computer programs of Datalogic or its third
party licensors in machine readable form which is embedded in the Datalogic
Product, whether obtained directly or indirectly from Datalogic, including any
replacement, update, upgrade, enhancement or modification.
2. Scope Of License Granted
2.1 Datalogic grants to End User a personal non-exclusive, non-transferable, perpetual license to use the Software, solely on the Datalogic Product in which it
is embedded ("designated Datalogic Product"), in machine-readable form only,
solely for End User's internal business purposes. This Agreement does not
convey ownership of the Software to End User. Title to the Software shall be
and remain with Datalogic or the third party from whom Datalogic has
obtained a licensed right. As used in this Agreement, the term "purchase" or
its equivalents when applied to the Software shall mean "acquire under
license." End User is not entitled to receipt or use of the source code to any
Software.
2.2 End User shall not copy, modify, decompile, disassemble, reverse engineer, or
otherwise reproduce or remanufacture the Software, whether modified or
unmodified, nor sell, assign, sublicense, distribute, lend, rent, give, or otherwise
transfer the Software to any other person or organization, for purposes other
than as expressly provided in this Agreement, without Datalogic's prior written
consent.
Page 6
iv DLR-DK001-xx
3. Transfers, Support
3.1 Any copying, installing, reproduction, remanufacture, reverse engineering,
electronic transfer, or other use of the Software on other than the designated
Datalogic Product will be a material breach of this Agreement. However, Datalogic may elect not to terminate this Agreement or the granted licenses, but
instead may elect to notify End User that End User is deemed to have ordered
and accepted a license for each breaching use. End User shall pay Datalogic
the applicable list price for such licenses as of the date of such breach.
3.2 End User shall not sell, assign, sublicense, distribute, lend, rent, give, or otherwise transfer the Datalogic Product to any third party unless such third party
agrees with Datalogic in writing to be bound by the terms and conditions of
this Agreement. Any such transfer of the Datalogic Product absent such
agreement shall be null and void.
3.3 End User may obtain support for Software from Datalogic at Datalogic's standard support fees and under Datalogic's standard support terms and conditions in effect at the time the support is requested.
4. Intellectual Property
End User acknowledges that the Software comprises valuable trade secrets of
Datalogic or Datalogic's third party licensors and that the Software is protected by
United States copyright law and trade secret law, and by all applicable international intellectual property laws and treaty provisions. The license set forth in this
Agreement does not transfer to End User any ownership of Datalogic's or its third
party licensors' copyrights, patents, trademarks, service marks, trade secrets, or
other intellectual property rights and End User shall have no right to commence
any legal actions to obtain such rights. End User shall not remove, modify, or take
any other action that would obscure any copyright, trademark, patent marking, or
other intellectual property notices contained in or on the Datalogic Product.
5. Proprietary Information
5.1 End User acknowledges that Proprietary Information is the confidential, proprietary, and trade secret property of Datalogic and Datalogic's third party
licensors and End User acquires no right or interest in any Proprietary Information.
5.2 End User shall not disclose, provide, or otherwise make available the Proprietary Information of Datalogic or its third party licensors to any person other
than End User's authorized employees or agents who are under confidentiality
agreement, and End User shall not use the Proprietary Information other than
in conjunction with use of the Datalogic Product exclusively for End User's
internal business purposes. End User shall take steps to protect the Proprietary Information no less securely than if it were End User's own intellectual
property.
5.3 The provisions of this Proprietary Information Section shall survive and continue for five (5) years after the termination of this Agreement.
6. Limited Warranty
6.1 Datalogic warrants that, under normal use and operation, the Datalogic Product will conform substantially to the applicable Documentation for the period
specified in the Documentation. During this period, for all reproducible nonconformities for which Datalogic has been given written notice, Datalogic will
use commercially reasonable efforts to remedy nonconformities verified by
Datalogic. End User agrees to supply Datalogic with all reasonably requested
information and assistance necessary to help Datalogic in remedying such
nonconformities. For all defects reported to Datalogic within the warranty
period, Datalogic's liability is limited to providing End User with one copy of
corrections or responding to End User's problem reports according to Datalogic's standard assistance practices. Datalogic does not warrant that the
product will meet End User's requirements or that use of the product will be
uninterrupted or error free, or that Datalogic's remedial efforts will correct any
nonconformance. This limited warranty does not cover any product that have
been subjected to damage or abuse, whether intentionally, accidentally, or by
neglect, or to unauthorized repair or unauthorized installation, and shall be
void if End User modifies the product, uses the product in any manner other
than as established in the Documentation, or if End User breaches any of the
provisions of this Agreement.
6.2 EXCEPT AAS PROVIDED IN THIS AGREEMENT, THE DATALOGIC PRODUCT IS
PROVIDED "AS IS" AND DATALOGIC MAKES NO WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE PRODUCT,
AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Page 7
Quick Reference Guide v
7. Limitation Of Liability
EXCEPT AS PROVIDED IN THIS AGREEMENT, DATALOGIC SHALL NOT BE LIABLE
FOR ANY CLAIMS AGAINST END USER BY ANY OTHER PARTY. IN NO EVENT SHALL
DATALOGIC'S LIABILITY FOR DAMAGES, IF ANY, WHETHER BASED UPON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY,
WARRANTY, OR ANY OTHER BASIS, EXCEED THE PRICE OR FEE PAID BY END USER
FOR THE DATALOGIC PRODUCT. UNDER NO CIRCUMSTANCES SHALL DATALOGIC
BE LIABLE TO END USER OR ANY THIRD PARTY FOR LOST PROFITS, LOST DATA,
INTERRUPTION OF BUSINESS OR SERVICE, OR FOR ANY OTHER SPECIAL, CONSEQUENTIAL, CONTINGENT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, OR
OTHER SIMILAR DAMAGES, EVEN IF DATALOGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8. Government Restricted Rights; International Use
8.1 Use, duplication, or disclosure of the Software by the U.S. Government is subject to the restrictions for computer software developed at private expense as
set forth in the U.S. Federal Acquisition Regulations at FAR 52.227-14(g), or
52.227-19 or in the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013(c)(1)(ii), whichever is applicable.
8.2 If End User is using the Datalogic Product outside of the United States, End
User must comply with the applicable local laws of the country in which the
Datalogic Product is used, with U.S. export control laws, and with the English
language version of this Agreement. The provisions of the "United Nations
Convention on International Sale of Goods" shall not apply to this Agreement.
9. Termination
9.1 Either party may terminate this Agreement or any license granted under this
Agreement at any time upon written notice if the other party breaches any
provision of this Agreement.
Upon termination of this Agreement, End User immediately shall cease using
any nonembedded software and shall return to Datalogic or destroy all nonembedded software covered by this Agreement, and shall furnish Datalogic
with a certificate of compliance with this provision signed by an officer or
authorized representative of End User. For embedded software, End User
agrees to sign a waiver prepared by Datalogic concerning further use of the
embedded Software. End User's resumed or continued use of the embedded
Software after termination shall constitute End User's agreement to be bound
by the terms and conditions of this Agreement for such use.
10. General Provisions
10.1 Entire Agreement; Amendment. This document contains the entire agreement between the parties relating to the licensing of the Software and supersedes all prior or contemporaneous agreements, written or oral, between the
parties concerning the licensing of the Software. This Agreement may not be
changed, amended, or modified except by written document signed by Datalogic.
10.2 Notice. All notices required or authorized under this Agreement shall be given
in writing, and shall be effective when received, with evidence of receipt.
Notices to Datalogic shall be sent to the attention of Datalogic IP Tech S.r.l.,
Legal & IP Department, Via San Vitalino 13, 40012 Calderara di Reno (Bologna),
Italy or such other address as may be specified by Datalogic in writing.
10.3 Waiver. A party's failure to enforce any of the terms and conditions of this
Agreement shall not prevent the party's later enforcement of such terms and
conditions.
10.4 Governing Law; Venue: Both parties agree to the application of the laws of the
country in which End User obtained the license to govern, interpret, and
enforce all of End User’s and Datalogic’s respective rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this
Agreement, without regard to conflict of law principles. The United Nations
Convention on Contracts for the International Sale of Goods does not apply.
All rights, duties, and obligations are subject to the courts of the country in
which End User obtained the license. For licenses granted by Licensee who
operates in the countries specified below, the following terms applies.
For Americas.
This Agreement is governed by the laws of the State of Oregon. This Agreement and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Oregon U.S.A, without
regard to the rules governing conflicts of law. The state or federal courts of the
State of Oregon located in either Multnomah or Lane counties shall have
Page 8
Software Product Policy
vi DLR-DK001-xx
exclusive jurisdiction over all matters regarding this Agreement, except that
Datalogic shall have the right, at its absolute discretion, to initiate proceedings
in the courts of any other state, country, or territory in which End User resides,
or in which any of End User's assets are located. In the event an action is
brought to enforce the terms and conditions of this Agreement, the prevailing
party shall be entitled to reasonable attorneys’ fees, both at trial and on
appeal.
For Europe, Middle East and Africa
This Agreement is governed by the laws of Italy. This Agreement and the
rights of the parties hereunder shall be governed by and construed in accordance with the laws of Italy, without regard to the rules governing conflicts of
law. Italian Court of Bologna shall have exclusive jurisdiction over all matters
regarding this Agreement, except that Datalogic shall have the right, at its
absolute discretion, to initiate proceedings in the courts of any other state,
country, or territory in which End User resides, or in which any of End User's
assets are located. In the event an action is brought to enforce the terms and
conditions of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees, both at trial and on appeal.
For Asia- Pacific Countries
This Agreement is governed by the laws of the State of Hong Kong. This
Agreement and the rights of the parties hereunder shall be governed by and
construed in accordance with the laws of the State of Hong Kong without
regard to the rules governing conflicts of law. The Court of Hong Kong shall
have exclusive jurisdiction over all matters regarding this Agreement, except
that Datalogic shall have the right, at its absolute discretion, to initiate proceedings in the courts of any other state, country, or territory in which End
User resides, or in which any of End User's assets are located. In the event an
action is brought to enforce the terms and conditions of this Agreement, the
prevailing party shall be entitled to reasonable attorneys’ fees, both at trial
and on appeal.
10.5 Attorneys' Fees. In the event an action is brought to enforce the terms and
conditions of this Agreement, the prevailing party shall be entitled to reasonable attorneys' fees, both at trial and on appeal.
- END -
Software Product Policy
Datalogic reserves the right to ship its products with the
latest version of software/firmware available. This provides our customers with the very latest in Datalogic software technology.
The only exception to this policy is when the buyer has a
signed contract with Datalogic that clearly defines the
terms and conditions for making software/firmware
changes in products shipped to the buyer.
To arrange for a Software Maintenance and Support
Agreement please contact your Datalogic sales person.
Page 9
Quick Reference Guide 1
RFID Reader DLR-DK001-XX
Description
The DLR-DK001-XX is a multipurpose desktop UHF RFID
reader. It is offered in two different models to fit the
different frequency standards in the EU and US regions.
It is compliant with UHF RFID ISO 18000-6C / EPC-C1G2
standards. The Reference Document is:
EPCglobal: EPC Radio-Frequency Identity Protocols Class1 Generation-2 UHF RFID Protocol for Communications at
860 MHz – 960 MHz, Version 1.1.0 (December 17, 2005).
The DLR-DK001-XX has an integrated antenna suited for
short to medium range applications. This reader is
powered and controlled by a USB cable, that allows it to
read EPC C1 G2 UHF RFID tags in an easy desktop
environment.
Thanks to its low profile and size, the DLR-DK001-XX
reader is the perfect choice for various applications such
as point-of-sales, document tracking, RFID Tag
programming and control stations.
It can be used as a building block for smart shelves and
displays. The two versions are covering most of the RFID
needs worldwide (retailers, forwarders, warehouses, etc).
Models P/N
Model P/N RF carrier freq
DLR-DK001-EU 865.6 ÷ 867.6 MHz
DLR-DK001-US 902.0 ÷ 928.0 MHz
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General Features
2DLR-DK001-xx
General Features
The DLR-DK001-XX is mainly dedicated to fixed Desktop
setups, but a fixed wall-mount point-of-access is possible
as well. The Desktop configuration allows it to interact
directly with legacy application, office automation SW and
many other generic service and maintenance applications.
The integrated circular antenna makes the radiation
pattern a good compromise in terms of directivity. This
means practically no orientation problems will be
experienced for a population of UHF Tags being located in
its proximity.
Special attention has been given to minimizing the mean
current consumption by limiting the active read time.
The USB 2.0 is seen as a serial Virtual Com Port (VCP). All
machines with Windows OS versions, Linux vers. 2.40 and
greater, having proper VCP drivers could be interfaced. The
port is used for powering, too, so it must be connected to
500 mA rated USB Ports.
Using the DLR-DK001-XX
The DLR-DK001-XX normal behavior is to capture all the
sensed identification codes associated to the reachable
UHF Tags. The reader’s Top Panel is the User Interface. All
the commands are issued from the host’s application.
Figure 1. DLR-DK001-XX Top Panel
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The DLR-DK001-XX Top Panel
Quick Reference Guide 3
The DLR-DK001-XX Top Panel
With reference to the Fig. 1 above, here is a Table with the
three main elements of the User Interface located on the
Top Panel:
Table 1- DLR-DK001 Top Panel LEDs
Acoustic
For events signaling, one more resource exists to
complete the User Interface: a buzzer than can be
programmed by the host application as a local user alarm.
Accessories
A standard Type A connector cable comes with the
product.
A kit of accessories for an easy mounting to wall or desk is
supplied (screws, rubber-feets, wall-hooks, rawl plugs,
etc).
N° Name
1POWER
Power ON
- Green LED
2TAG-ID
Tag Detection
- Red Blinking LED
3TX/RX
USB Communication Activity
- Yellow Blinking LED
Disposal of the product
Do not dispose the product in municipal or
household waste. Please check your local
regulations for recycle & disposal of electronic
products.
Page 12
Accessories
4DLR-DK001-xx
Technical Specifications
Item Description
Physical Characteristics
Reader Dimension
(WLH) 29.7 x 20.5 x 1.5 cm3 / 11.7 x 8.1 x
0.6 in
3
Length of USB Cable
1.5 m / 4.9 ft
Weight
525 g / 18.42 oz
Electrical Characteristics
Electrical Power
max 400 mA - 5 V dc bus powered (USB)
Reader - Tag Link
Type
UHF - RFID
Standard Compliance
ISO 18000-6C/EPC C1G2
Frequency Bands
865.60 ÷ 867.60 MHz European standard
902.00
÷
928.00 MHz US standard
RF Power
Programmable in 18 levels from 5dBm
e.r.p. (3mW e.r.p.) to 22dBm e.r.p.
(150mW e.r.p.)
Antenna
Integrated circular polarized (horizontal)
Reading Range
Up to 90cm
Reader - Host Link
USB type
USB 2.0 Full Speed (12 Mbit/s) Type A
dev. port
Virtual COM Port
Baudrate: 115.200 kbps
Databits: 8; Stopbits: 1;
Parity: none; Flow control: none
User Environment
Partic. & Water Sealing
IP40
Operat. Temperature
0°C to 50°C / 32°F to 122°F
Storage Temperature
-20°C to 60°C / -4°F to 140°F
ESD
Air ± 16kV
Contact ± 8kV
Page 13
Reader-Tag Link Profiles
Quick Reference Guide 5
Reader-Tag Link Profiles
The DLR-DK001-XX readers support different
modulations and RF return link profiles according to EPC
Class1 Gen2 protocol 0. Main profiles have been tested for
the compliance with ETSI and FCC regulations
(Modulations, Return Links Frequencies). Refer to the
Product Reference Guide (PRG) for more details.
Radiation Patterns
Both the DLR_DK001-XX products, due to their internally
placed antenna, have a non-ideal radiation pattern. Their
radiation patterns are reported in the Product Reference
Guide.
Page 14
Getting Started
6DLR-DK001-xx
Getting Started
The reader can be connected to all the hosts with 500 mA
rated USB ports and recognized as a serial Virtual COM
Port: Win-PC, Linux-PC, etc.
Please, first verify to have installed framework 2.0 or
higher in your PC.NET before proceeding.
Driver Installation for Serial Port
Emulator
VCP drivers for your operating system can be downloaded
from the Products section of the Datalogic website. Get
the last version driver.
The following is a sample procedure for Windows-based
systems:I
• Connect the reader to the USB port of your PC.
• If the driver is not yet installed, the Found New HW
Wizard pop-up window is displayed.
• The Wizard will guide you step by step to get the
driver or its link and to run its installation.
• Once the installation is completed, the wizard will
inform you that your USB Serial Port is ready.
•Click Finish to complete the procedure.
•Check the COM X name assumed by the USB serial
port. Follow the Control Panel > System > Hardware >
Device Manager > Ports > USB Serial Port (COM X)
path.
Connecting to the DLR-DK001-XX
From the Products section of the Datalogic website you
can download the DL Rfid Software Tool Controller for
Windows file.
After its installation, you will get the its icon on the PC
desktop. Click the icon to launch it:
•Click on File > Connect to select the RS232
Connection Type and to associate the COM X port.
Click connect to complete your action.
• Place a Tag on the reader; click Start Inventory to see
the tag’s EPC code displayed on the main window.
For more details on the demo DL Rfid Software Tool
Controller for Windows application and its additional
Page 15
Getting Started
Quick Reference Guide 7
features, refer to the dedicated manual, downloadable
from the Products section of the Datalogic website.
Firmware Upgrade
The Firmware Upgrade tool is available for free download
at the Rfid Products SW/FW section of the Datalogic
website.
To upgrade the firmware, follow the steps below:
1. Connect the reader to the USB port of your PC.
2. Verify the COM X port associated to the reader.
3. Run the FW upgrade program.
4. Follow the steps described in the Product Reference
Guide (PRG) to load the image bin file, then perform
the upgrade.
5. Disconnect and Reconnect the USB cable for a
power-on reset. At the power-up the new FW will be
operative in the reader.
Page 16
Mechanical Specification
8DLR-DK001-xx
Mechanical Specification
Here below is the drawing of the DLR-DK001 reader.
The optional hanging tools for wall-mounting could be
found in the associated kit.
Figure 2. DLR-DK001-XX Mechanical & Dimensions
Page 17
Datalogic ADC Limited Factory Warranty
Quick Reference Guide 9
Datalogic ADC Limited Factory
Warranty
Warranty Coverage
Datalogic warrants to Customer that Datalogic's products will be
free from defects in materials and workmanship for a period of
two years from product shipment. Datalogic (“Datalogic”)
hardware products are warranted against defects in material and
workmanship under normal and proper use. The liability of
Datalogic under this warranty is limited to furnishing the labor
and parts necessary to remedy any defect covered by this
warranty and restore the product to its normal operating
condition. Repair or replacement of product during the warranty
does not extend the original warranty term. Products are sold on
the basis of specifications applicable at the time of manufacture
and Datalogic has no obligation to modify or update products
once sold.
If Datalogic determines that a product has defects in material or
workmanship, Datalogic shall, at its sole option repair or replace
the product without additional charge for parts and labor, or
credit or refund the defective products duly returned to Datalogic.
To perform repairs, Datalogic may use new or reconditioned parts,
components, subassemblies or products that have been tested
as meeting applicable specifications for equivalent new material
and products. Customer will allow Datalogic to scrap all parts
removed from the repaired product. The warranty period shall
extend from the date of shipment from Datalogic for the duration
published by Datalogic for the product at the time of purchase
(Warranty period). Datalogic warrants repaired hardware devices
against defects in workmanship and materials on the repaired
assembly for a 90 day period starting from the date of shipment
of the repaired product from Datalogic or until the expiration of
the original warranty period, whichever is longer. Datalogic does
not guarantee, and it is not responsible for, the maintenance of,
damage to, or loss of configurations, data, and applications on the
repaired units and at its sole discretion can return the units in the
“factory default” configuration or with any software or firmware
update available at the time of the repair (other than the
firmware or software installed during the manufacture of the
product). Customer accepts responsibility to maintain a back up
copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer
must notify Datalogic of the claimed defect before the expiration
of the applicable Warranty period and obtain from Datalogic a
return authorization number (RMA) for return of the product to a
designated Datalogic service center. If Datalogic determines
Customer’s claim is valid, Datalogic will repair or replace product
without additional charge for parts and labor. Customer shall be
responsible for packaging and shipping the product to the
designated Datalogic service center, with shipping charges
prepaid. Datalogic shall pay for the return of the product to
Page 18
Datalogic ADC Limited Factory Warranty
10 DLR-DK001-xx
Customer if the shipment is to a location within the country in
which the Datalogic service center is located. Customer shall be
responsible for paying all shipping charges, duties, taxes, and any
other charges for products returned to any other locations.
Failure to follow the applicable RMA policy, may result in a
processing fee. Customer shall be responsible for return
shipment expenses for products which Datalogic, at its sole
discretion, determines are not defective or eligible for warranty
repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered,
repaired or upgraded by other than Datalogic service personnel or its authorized representatives;
(ii) any claimed defect, failure or damage which Datalogic
determines was caused by faulty operations, improper
use, abuse, misuse, wear and tear, negligence, improper
storage or use of parts or accessories not approved or
supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of prod-
uct with any other instrument, equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to
provide proper maintenance, including but not limited to
cleaning the upper window in accordance with product
manual;
(v) any defect or damage caused by natural or man-made
disaster such as but not limited to fire, water damage,
floods, other natural disasters, vandalism or abusive
events that would cause internal and external component damage or destruction of the whole unit, consumable items;
(vi) any damage or malfunctioning caused by non-restoring
action as for example firmware or software upgrades,
software or hardware reconfigurations etc.;
(vii) the replacement of upper window/cartridge due to
scratching, stains or other degradation and/or
(viii) any consumable or equivalent (e.g., cables, power supply,
batteries, keypads, touch screen, triggers etc.).
No Assignment
Customer may not assign or otherwise transfer its rights or
obligations under this warranty except to a purchaser or
transferee of product. No attempted assignment or transfer in
violation of this provision shall be valid or binding upon Datalogic.
DATALOGIC'S LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN,
STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, OR NONINFRINGEMENT. DATALOGIC
SHALL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY
CUSTOMER ARISING FROM DELAYS IN THE REPLACEMENT OR
REPAIR OF PRODUCTS UNDER THE ABOVE. THE REMEDY SET
FORTH IN THIS WARRANTY STATEMENT IS THE CUSTOMER’S
SOLE AND EXCLUSIVE REMEDY FOR WARRANTY CLAIMS. UNDER
Page 19
Datalogic ADC Limited Factory Warranty
Quick Reference Guide 11
NO CIRCUMSTANCES WILL DATALOGIC BE LIABLE TO CUSTOMER
OR ANY THIRD PARTY FOR ANY LOST PROFITS, OR ANY
INCIDENTAL, CONSEQUENTIAL INDIRECT, SPECIAL OR
CONTINGENT DAMAGES REGARDLESS OF WHETHER DATALOGIC
HAD ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
Risk of Loss
Customer shall bear risk of loss or damage for product in transit
to Datalogic. Datalogic shall assume risk of loss or damage for
product in Datalogic’s possession. In the absence of specific
written instructions for the return of product to Customer,
Datalogic will select the carrier, but Datalogic shall not thereby
assume any liability in connection with the return shipment.
Page 20
Services and Support
12 DLR-DK001-xx
Services and Support
Datalogic provides several services as well as technical
support through its website. Log on to www.datalogic.
com and click on the links indicated for further
information.
Products
Search through the links to arrive at your product page
where you can download specific Manuals and Software &
Utilities
.
Service & Support
• Technical Support
- Product documentation and
programming guides and Technical Support Department
in the world
• Service Programs - Warranty Extensions and
Maintenance Agreements
• Repair Services - Flat Rate Repairs and Return Material
Authorization (RMA) Repairs
• Downloads – Manuals & Documentation, Data Sheets,
Product Catalogues, etc.
Contact Us
• Information Request Form and Sales & Service
Network
Page 21
Services and Support
Quick Reference Guide 13
NOTES
Page 22
Services and Support
14 DLR-DK001-xx
NOTES
Page 23
Services and Support
Quick Reference Guide 15
NOTES
Page 24
©2016 Datalogic ADC S.r.l.• All rights reserved.
Datalogic and the Datalogic logo are registered trademarks
of Datalogic S.p.A. in many countries, including the U.S.A.
and the E.U. DLR-DK001 is a trademark of Datalogic ADC
S.r.l.
Datalogic ADC S.r.l.
Via San Vitalino 13 | Calderara di Reno (BO) |40012 | Italy
Telephone: +39 051 3147111
|
Fax: +39 051 3147288
www.datalogic.com
820083914 (Rev C) September 2016
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