Dascom 1500, Tally 1500 User Manual

User Guide 1500 Matrix Printer

TRADEMARK ACKNOWLEDGEMENTS

“IBM” is a trademark of International Business Machines Corporation.
“EPSON” is a trademark of Epson America Incorporated.
“DEC” is a trademark of Digital Equipment Corporation.
“Centronics” is a trademark of Centronics Data Computer Corporation.
“DOS” is a trademark of Microsoft Corporation.
“Windows”, “Windows 95”, “Windows 98“, “Windows NT”, “Windows 2000”, “Windows 2003 Server”,

“Windows XP” and “Windows Vista” are trademarks of Microsoft Corporation.
All other product names and company names appearing in this manual are the registered trademarks or

trademarks of the individual companies.

I

Table of contents

Chapter 1

Introduction 1-1

Features 1-2

Options 1-2
Symbols used 1-3

Important safety instructions 1-4

Safety Precautions 1-4

Chapter 2

Operating the printer 2-1

Overview 2-1

Setting up your printer 2-2

Unpacking the printer 2-2
Placing the printer 2-3
Installation procedure 2-4
Installing the ribbon cassette 2-5
Connecting the printer 2-7

Checking the printer voltage 2-7
Connecting the mains power 2-7
Connecting the interface cable 2-8
Switching on the printer 2-8

Printer components 2-9

Front view 2-9
Rear view 2-10
Internal view 2-11

Operations of the Control Panel 2-12

LED indicators 2-12
Control panel keys 2-13
Print quality key 2-15

Print qualities 9 wire printer 2-15
Print qualities 24 wire printer 2-15

Character pitch key 2-16

Table of contents

II

Paper handling 2-17

Paper types 2-17
Paper Specifications 2-17

Paper Size 2-17
Paper Thickness and Number of Copies 2-17

Loading paper 2-18

Overview of Paper Operations 2-18
Paper select lever 2-18
Print Gap Lever 2-19

Fanfold paper 2-20

Unloading Continuous Forms 2-21

Single sheets 2-22

Ejecting Single Sheets 2-23

Paper Parking Function 2-24

Switching from fanfold paper to single sheets 2-24
Switching from single sheets to fanfold paper 2-24

Feeding and Positioning Paper 2-25

Print Area Definition 2-25
Continuous forms 2-26

Single sheets 2-27
Setting the first printing line (TOF) 2-28
Selecting Tear-off mode 2-29
Using the tractor as pull tractor 2-31

Chapter 3

Printing 3-1

Starting or Stopping Printing 3-2

Starting Printing 3-2
Stopping Printing 3-2
Resuming Printing 3-2

Resuming from a Paper-Out 3-2

Chapter 4

Special mode 4-1

Special Mode Functions 4-1

Set-Up mode 4-2

How Set-Up Works 4-2
Entering the Set-Up Mode 4-3

Table of contents

III

Overview of the Set-Up Mode 4-4

Options with Pre-determined Values 4-6

Options with Undetermined Values 4-7
Points to Remember 4-7
Functions, parameters and values 4-8

PRINTER CONTROL menu 4-8

FONT menu 4-9

SYMBOL SETS menu 4-10

SET-UP menu 4-11

INTERFACE menu 4-12

NETWORK menu 4-13

COMMON (PUSH TRAC) menu 4-14

FRICTION menu 4-16

Recalling Factory Settings (RCALL-FACT) 4-18

Saving and Exiting 4-18

Using the Diagnostic Functions 4-19

Print Configuration Function 4-19
Printing Test Function 4-21
Hex Dump Mode 4-22
Printing Alignment Adjustment 4-23
Top of Form Adjustment Function 4-25
Setting of The First Dot Position on the Left Side 4-26
Menu access 4-28
Setting Setup Mode to Default Value (Standard) 4-29

Chapter 5

Maintenance 5-1

Cleaning 5-1

Cleaning and Vacuuming the Printer 5-1
Cleaning the Paper Rollers 5-3

Replacing the Ribbon Cartridge 5-4

Removing the Ribbon Cartridge 5-4
Installing the Ribbon Cartridge 5-5

Replacing the Print Head 5-7

Table of contents

IV

Chapter 6

Troubleshooting 6-1

Solving problems 6-1

Print Quality Problems and Solutions 6-2
Paper Handling Problems and Solutions 6-4
Operating Problems and Solutions 6-5

LED states in error conditions 6-6
Printer Failures 6-7

Diagnostic Functions 6-8

Chapter A

Specifications A-1

Printer specifications A-1

Paper specifications A-4

Print Area A-5

Continuous forms A-5

Single sheets A-6
Paper Thickness A-7

Chapter B

Interfaces B-1

Parallel interface B-1

Parallel Interface Pin Assignment B-2

B-2
Compatible mode B-3
Nibble mode B-4
Data Transmission Timing B-5

USB interface B-6

Descriptor B-6

Standard Device Descriptor B-6
Configuration Descriptor B-7
Interface Descriptor Alternate Setting B-7
Endpoint 1 Descriptor B-8
Endpoint 2 Descriptor B-8

Table of contents

V

Serial interface (option) B-9

Serial attachment characteristics B-9

Signal Description for RS232C B-9
Serial Interface Timings B-10
Serial Interface Error Handling B-12
Data rates B-13

Configuring the serial interface of the PC B-15

Auto Select Interface B-16

Chapter C

Command Sets C-1

9 wire printer C-2

Printer basic functions C-2
Emulation C-3

Command list C-3
Printer unique commands C-9

24 wire printer C-10

Printer basic functions C-10
Emulation C-11

Command list C-11
Printer unique commands C-17

Barcodes C-20

IBM mode C-20

Available barcode types C-20

Epson mode C-20

Available barcode types C-20

Chapter D

Character Sets D-1

IBM Proprinter Emulation D-2

IBM Set 1 and 2 D-2

Epson ESC Emulation D-3

National Character Sets D-3
Common Characters D-3
National Characters D-4

Restriction of fonts D-5

9 wire printer D-5

Table of contents

VI

24 wire printer D-7

Non scalable fonts D-7
Scalable Fonts and Code Pages D-9

Chapter E

Supplies and Options E-1

Supplies E-1

Options E-1

Interface Modules E-2

1-1

1

Introduction

Congratulations on purchasing the Matrix Printer Tally Dascom 1500. The printer is equipped
with a small printhead, which allows printing in draft mode and letter quality.

The printer lends itself to a wide range of applications, accepting a variety of data from
host computers. It caters to word processing functions with the high print quality and im­age processing with its ability to print bit image graphics.

Introduction Features

1-2

Features

Key printer features and options are listed in the next two sections.

• Software compatibility. The printer operates with EPSON ESC/P2, IBM

Proprinter X(L)24e emulations. For both emulations are OKI superset commands
available.

• Various character sets. For IBM Mode: IBM Set 1 and Set 2. For EPSON Mode: 15

National Character Sets.

• Multiple fonts. The printer has eleven resident fonts: Draft, Roman, Sans Serif,

Courier, OCR-B, OCR-A, Prestige, Script, Orator, Gothic, Souvenir.

• High-speed printing. The print speed is up to 500 characters per second.

• Memory. The printer is equipped with ROM and RAM memory: 16 MBit of ROM

memory and 256 Kbytes of receiving buffer are available for storing input data and
downloading custom fonts.

• Simple switching of paper types. The ability to “park” continuous forms to switch

between continuous forms and single sheets.

• Automatic tear-off advancing. With factory settings of the Set-Up mode, continuous

forms’ perforations are automatically advanced up to the tear bar at the end of each job
so that forms can be torn off.

• Maintenance-free. The printer only requires periodic cleaning and changing of the rib-

bon cartridge.

Introduction

1-3

Symbols used

Important information is highlighted in this manual by three symbols.

NOTE: A note is a tip or extra information that may be helpful in installing or using the printer.

CAUTION: A caution message provides information that may help you
avoid equipment damage, process failure, or inconvenience. Read all
caution messages carefully.

WARNING: A warning message indicates the possibility of personal injury
if a specific procedure is not performed exactly as described in the guide.
Pay close attention to these sections and read them fully to prevent possible
injury.

S

TOP

Introduction Important safety instructions

1-4

Important safety instructions

Read the following instructions thoroughly before starting up your printer in order to pre­vent injuries and avoid damage to the device.

• Place the printer on a solid and even base so that it cannot fall down to the ground.

• Do not expose the printer to high temperatures or direct sunlight.

• Keep all liquids away from the printer.

• Protect the printer from shock, impact and vibration.

• Be sure to connect the printer to a socket with the correct mains voltage.

• Always disconnect the system from the mains before opening the device to perform

maintenance work or remedy errors.

• Do not perform any operation or action in any way other than provided in this manual.

When in doubt, contact your dealer or service company.

• Keep in mind that hazard warnings in this manual or on the printer cannot cover every

possible case, as it is impossible to predict and evaluate all circumstances beforehand.
Be alert and use your common sense.

Safety Precautions

This printer is available in two models, the 110 V model and the 230 V model. The spec­ifications that apply to your printer depend on your machine configuration. To prevent
fire or shock hazards, connect the power plug only to a properly rated power outlet.

2-1

2

Operating the printer

Overview

This chapter explains how to operate the printer. Topics covered are:

• Setting up your printer

• Getting to know the printer’s major parts and the control panel

• Selecting paper

• Overview of paper operations

• Adjusting for paper thickness

• Using continuous forms

• Using single sheets

• Feeding and positioning paper

• Switching paper types

Setting up your printer Operating the printer

2-2

Setting up your printer

Unpacking the printer

Place your packaged printer on a solid base.

Make sure that the “Up” symbols point in the correct direction.

Open the packaging, lift the printer out of the cardboard box and remove the remaining
packaging material.

Check the printer for any visible transport damage and missing items. The following items
should be included:

If you find any transport damage or if any accessories are missing, please contact your
dealer.

Printer

Ribbon cassette

Power cord

Quick Start Guide and CD-ROM

Operating the printer Setting up your printer

2-3

Placing the printer

Place the printer on a solid, flat, surface, ensuring that the printer is positioned in such a
way that it can not topple, and that there is easy access to the control panel and paper input
devices.

Also ensure that there is enough space for sufficient ventilation and for the printed output.

When selecting the printer location, observe the following additional instructions:

Never place the printer in the vicinity of inflammable gas or explosive
substances.

• Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near

a window, protect it from the sunlight with a curtain.

• When connecting a computer to the printer, make sure not to exceed the maximum

cable length (see “Interfaces” on page B-1).

• Ensure sufficient distance between the printer and any heating devices/radiators.

• Avoid exposing the printer to extreme temperature or air humidity fluctuations. Above

all take care to avoid the influence of dust.

• It is recommended to install the printer in a place which is acoustically isolated from the

workplace because of the noise it may produce.

S

TOP

Setting up your printer Operating the printer

2-4

Installation procedure

When the printer is first taken out of the
packaging box, the cover of the printer is
taped as shown in the diagram. Remove
the tape.

Open the cover of the printer and
remove the shipping locks.

Keep the packaging for future transportation.

Tape

Operating the printer Setting up your printer

2-5

Installing the ribbon cassette

Proceed as follows to install the ribbon cassette.

Only use ribbon cassettes from the manufacturer as products from other manufacturers may damage
the printhead or the ribbon drive.

Remove the ribbon cassette from its
packaging.

Open the printer cover.

Adjust the printhead to the center of the
print roller.

Turn the tension knob A in the direction
of the arrow in order to take up slack of
the ribbon.

A

Setting up your printer Operating the printer

2-6

Insert the recess B on the bottom of the
ribbon cassette into the holding pin C of
the mounting.

Push the cassette into its mounting until
it clicks into position.

Close the cover of the printer.

C

B

Operating the printer Setting up your printer

2-7

Connecting the printer

Checking the printer voltage

Make sure that the device has been set to the correct voltage (e.g. 120 V in the USA, 230 V
in Europe). To do this, check the type plate at the back of the printer. Contact your dealer
if the setting is incorrect.

Never switch on the printer if the voltage setting is incorrect, since this may
result in severe damage.

Connecting the mains power

Make sure that the power switch A,
located at the right side of the printer, is
in the position.

Connect the power cable to the power
inlet of the printer. Connect the power
cable plug to a mains socket.

A

Setting up your printer Operating the printer

2-8

Connecting the interface cable

The printer by default is provided with a parallel Centronics interface and an USB inter­face. For further information about the interfaces, refer to Appendix B, “Interfaces” on
page B-1.

Switching on the printer

Make sure that the printer and the com­puter are switched off.

Connect the data cable between the
printer and the computer, in this exam­ple a 36-pin centronics parallel cable.

Press the power switch A of the printer.

The printer initializes.

When the initialization is completed, the
Power indicator A and the Ready indicator
(SEL) B light up. If no paper has been
loaded, the Alarm indicator C also lights.
For more information on indicators, please
refer to the section “Operations of the Control
Panel” on page 2-12.

After loading paper, the printer is in the
online status and ready to accept data from
the system.

A

B

C

A

Operating the printer Printer components

2-9

Printer components

This section describes the major parts and controls of the printer and operations of the
control panel. Take a moment to become familiar with the printer.

Front view

1

Cover

2

Single sheet feeder: to load single sheets.

3

Platen knob: to transport paper if the printer is powered off.

4

Power switch: Switches the power of the printer on and off. Pushing the switch
to the <I> side switches it on and pushing it to the <O> side switches it off.

5

Paper select lever: to select the paper path.

6

Control panel: to load and feed paper, select print features, or change the
printer’s optional settings.

2

3

4

1

5

6

Printer components Operating the printer

2-10

Rear view

1

Paper select lever: to select the paper path

2

USB interface: connect the USB cable here

3

Parallel interface: connect the parallel cable here

4

Tractor: to hold and feed continuous forms

5

Power inlet: Connect the power cord here

6

Space for optional interface

2

3

4

5

1

6

Operating the printer Printer components

2-11

Internal view

1

Printhead

2

Paper thickness lever: to adjust the print gap for different paper thicknesses.

3

Ribbon cassette

1

3

2

Operations of the Control Panel Operating the printer

2-12

Operations of the Control Panel

This section summarizes status indications and operations of the control panel in Normal
mode. For details on Set-Up mode, see Chapter 4, “Special mode” on page 4-1.

Normal mode operation includes everyday operations, such as paper handling, font and
character pitch selection.

LED indicators

The LED lights of the control panel indicate the current status of the printer.

No. LED Status

1 POWER On: the printer is switched on. Off: the printer is switched off.

Flashing: Paper out.

Flashing + buzzer: Paper jam

2 ON LINE On: the printer is in Online mode and ready to receive data from the

computer.
Off: the printer is in Offline mode and cannot receive data.

Panel Layout

Font

MicroUp

Tear Off LF/FF Load/Eject Online

3 sec

MicroDown

Draft
Draft Condensed
Roman
Sans Serif
Prestige
Courier
Script
Others

Tear Off

Power /
Paper Out

Online

3

Font

MicroUp

Tear Off LF/FF Load/Eject Online

3 sec

MicroDown

Draft
Draft Condensed
Roman
Sans Serif
Prestige
Courier
Script
Others

Tear Off

Power /
Paper Out

Online

1

2

3 TEAR OFF When online, this key will move any loaded continuous paper to the tear­ off position. When in setup state, this key is used to select the desired
font.

PAPER OUT

FONT

Font

MicroUp

Tear Off LF/FF Load/Eject Online

3 sec

MicroDown

Draft
Draft Condensed
Roman
Sans Serif
Prestige
Courier
Script
Others

Tear Off

Power /
Paper Out

Online

Operating the printer Operations of the Control Panel

2-13

Control panel keys

The control panel keys are used for controlling the printer operation. Key functions de­pend on printer status.

No. Key Function

1 TEAR OFF/FONT When online, this key will move any loaded continuous paper to

the tear-off position. When in setup state, this key is used to
select the desired font.

2 LF/FF Pressing this key will feed paper one line forward. By holding

down this key, the printer will initially feed a few lines, then
perform a form feed (continuous paper mode) or eject the form
(single sheet mode). In the setup state, this key performs a
reverse micro feed.

3 LOAD/EJECT When paper is loaded, pressing this key will eject the paper

(single sheet mode) or park the paper (continuous paper mode).
When paper is not loaded, pressing this key will load the paper
to the starting print position. In the setup state, this key performs
a forward micro feed.

4 ONLINE / 3 sec This key switches the printer between online and offline states.

Printing is stopped when the printer is switched to offline state.
When printer is switched to online state again, printing will
resume.

When printer is offline, pressing it for 3 seconds or longer will
enter the setup state. This is indicated by a beep sound and the
flashing Online LED. By pressing the Online key again will exit
the setup state back to offline state.

124

3

Operations of the Control Panel Operating the printer

2-14

Font selection

The printer can print with different fonts. The actual selected font type is displayed by its
respective LED light.

If you want to change the font setting, press the TEAR OFF / Font key repeatedly
until the desired font type is set.

The following fonts are available:

Draft Off Off

Draft condensed Off Flash

Roman Off On

SanSerif On Off

Prestige On On

Courier On Flash

Script Flash Off

Others Flash On

Font selection label LED 1 state LED 2 state

Operating the printer Paper handling

2-15

Paper handling

Paper types

The printer can handle either single sheets or continuous forms. Single sheets, also called
cut sheets, include envelopes and non-continuous, multipart forms. Continuous forms in­clude labels and multipart forms fed into the printer using the forms tractors.

For best results, use paper that meets the specifications listed in the following table. (See
Appendix A, “Paper specifications” on page A-4 for detailed specifications.) If you are unsure
of the suitability of a particular type of paper, try testing the paper or consult your dealer.

Paper Specifications

Paper Size

Paper Thickness and Number of Copies

Width -- Cut Sheet 102 to 267 mm (4 to 10,5“)

Width -- Fanfold 102 to 267 mm (4 to 10,5“)

Length 102 up to 559 mm (4 to 22“)

Thickness Up to 0.35 mm (0,014“)

Thickness 0.35 mm (0.014 in) maximum total thickness.

Copies 1 to 4 copies, including the original. For carbon-inter-leaved paper,

the carbon counts as a copy.

Paper handling Operating the printer

2-16

Loading paper

Your printer can process both fanfold paper and single sheets. For information on the
supported paper sizes, please refer to the section “Paper types” on page 2-15 and to Appen-
dix A, “Paper specifications” on page A-4.

Overview of Paper Operations

The following levers are used in paper handling.

• Print Gap lever A on the right side under the cover.

• Paper Select lever B on the right side of the cover.

To load or feed paper, the printer must be:
– In Online mode but not receiving or printing data
– In Offline mode.

Paper select lever

The paper select lever is used to select the paper path.

Move the paper select lever A backward
for single sheets.

Move the paper select lever forward for
continuous sheets.

B

A

A

Operating the printer Paper handling

2-17

Print Gap Lever

The printer can handle paper with different thicknesses, including multipart forms with
up to five parts (original plus four copies). For details on paper thickness specifications,
please refer to the section “Paper Specifications” on page 2-15 and to Appendix A, “Paper spec-
ifications” on page A-4. The print gap lever, located on the right under the cover, allows
you to adjust for different paper thicknesses. Be sure to adjust the Print Gap lever when­ever you change the number of copies being printed.

The print gap lever has twelve settings.

Moving the Print Gap lever A to the rear
reduces the print gap, moving to the front
widens the print gap.

If printing smears, the ribbon misfeeds, or
the paper jams, move the lever one position
wider.

+

–

A

Paper handling Operating the printer

2-18

Fanfold paper

Move the paper select lever forward to

continuous paper position.

If necessary, readjust the Print Gap

lever for continuous forms (see section
“Print Gap Lever” on page 2-17).

Slightly press the single sheet feeder to

the right or to the left, until the holding
pin comes free from its recess. Remove
the feeder.

Release the tractor locking levers A by

pulling them up. Once the right forms
tractor is positioned, lock it by pulling
up its locking lever.

Raise the tractor doors and fit the first

two paper feed holes onto the right
tractor pins. Close the right tractor
door.

A

Operating the printer Paper handling

2-19

Unloading Continuous Forms

To unload continuous forms:

The printer can retract continuous forms-paper by a recommended maximum of 30.48 cm
(12 inches) per operation (one form length).

Repeat the procedure for the left tractor

and adjust the left forms tractor to
accommodate the width of the form.

Move the left tractor to make the paper

flat. Do not stretch the paper too taut.
Push the left locking lever down to
secure the tractor in place.

Reinstall the manual paper feeder.

Press the LOAD/EJECT key to

advance the paper to the top-of-form
position from which printing can start.
The printer is automatically placed in
the Online State.

Make sure that the Paper Select lever is set to the continuous forms position.

Press the LOAD/EJECT key. The continuous forms paper is retracted to the park
position. If the paper cannot be retracted in one operation, continue to press the
LOAD/EJECT key until the paper is parked.

Paper handling Operating the printer

2-20

Single sheets

Move the paper select lever backward to
Single Sheet position.

If necessary, readjust the Print Gap
lever for continuous forms (see section
“Print Gap Lever” on page 2-17).

Make sure that the printer is turned on.

Raise the single sheet feeder until it

locks into its mounting.

Align the left paper guide with the mark

on the left of the single sheet feeder.
Adjust the right paper guide to the
width of the paper used.

Insert a sheet of paper. Make sure that

the bottom edge of the paper engages
snugly with the platen. The paper will
automatically advance to the top-of­form posi-tion if the Single Sheet Load
option of the Setup mode is set to
Automatic.

The factory setting for the Single Sheet
Load option is automatic loading after pa­per detection. If you set this option to man-

ual, you will have to press LOAD /
EJECT to feed the paper.

Operating the printer Paper handling

2-21

Ejecting Single Sheets

If you print using software which inserts a form feed at the end of each page, each sheet
is ejected automatically upon the completion of the page printing.

To manually eject sheets of paper: Press the LOAD/EJECT key to execute a forward
form feed.

Paper handling Operating the printer

2-22

Paper Parking Function

Switching from fanfold paper to single sheets

When using fanfold paper (push tractor), single sheets can be inserted without removing
paper from the tractor feeder.

The fanfold paper can be moved to the parking position by the switches on the operation
panel. Switching to friction feed after doing this allows printing on single sheets with the
fanfold paper in the tractor feeder left as it is.

To switch from fanfold paper to single sheet mode proceed as follows:

Tear off printed paper at its perforation, if necessary.

Press the LOAD/EJECT key. The fanfold paper is transported backward to the park
position.

Move the paper select lever backward to Single Sheet position.

If necessary, readjust the Print Gap lever for continuous forms (see section “Print Gap
Lever” on page 2-17.

Raise the single sheet feeder until it locks in its mounting.

Align the left paper guide with the mark on the left of the single sheet feeder. Adjust
the right paper guide to the width of the paper used.

Insert a sheet of paper. Make sure that the bottom edge of the paper engages snugly
with the platen. The paper will automatically advance to the top-of-form position if
the Single Sheet Load option of the Setup mode is set to Automatic.

Switching from single sheets to fanfold paper

To switch from single sheet mode to tractor mode, proceed as follows:

If a single sheet is loaded, press the LOAD/EJECT key. The sheet is ejected.

Move the paper select lever to the front (user’s direction) to Continuous Paper
position.

Press the LOAD/EJECT key again. The printer feeds the fanfold paper to the top
of form position.

Operating the printer Paper handling

2-23

Feeding and Positioning Paper

Print Area Definition

• Top-of-Form: This value defines the distance between the edge of the paper and the

place where you allow the printing to begin (position of line number 1). You can adjust
this distance according to the condition of your paper (for example, pre-printed forms).
When you load the paper, the printer feeds the paper to this position, waiting for print­ing commands.

• Form Length: Set the corresponding Page Set-Up option (FANFOLD FORM

LENGTH / SINGLE FORM LENGHT) according to the actual physical page length
(distance between two perforations for continuous forms). This will allow the printer
to know exactly where the printhead is and to position it at the same position when a
form feed occurs.

• Top Margin: This is the line where the printing actually starts. To define a top margin,

select the position of this line within Adjust Page Margins mode (TOP MARGIN
option). Example: In the following picture, TOP MRGN option is set to 3/72 inch.

• Left Margin: This is the margin where the left printing actually starts. To define a left

margin, select the number of this margin within Adjust Page Margins mode (LEFT
MARGIN option).

Example: In the following picture, BOTTOM MARGIN option is set to 147/42 inch.

• Print area: Print area defined by the corresponding Set-Up options: Form Length, Top-

of-Form, Top Margin, and Bottom Margin.

• Paper perforation: The perforation defines the physical page length.

Paper handling Operating the printer

2-24

Continuous forms

Symbol Dimensions Remark

A 76.2 ~ 254 Paper width

B ~ 355.6 (Perforation)

150 ~ 355.6 (Fold)

Paper length

C

D

6.35 (min)

6.35 (min)

The recommended distance is to be 12mm
Or more in actual operation to avoid
Print blurs and stains affected by
The sprocket hole or the vertical perforation.

E 6.35 This distance is recommended in order to

Avoid print blurs and print pitch disorder
Affected by the horizontal perforation.

F 9.6 Same as E, however paper feed precision

Of the last page is not guaranteed.

(When printed with the top of the dot head)

B

6.35

E

6.35 6.35 6.35 ± 0.3

A

D

C

F

12.7 ± 0.1

Print Area

Operating the printer Paper handling

2-25

Single sheets

Symbol Dimensions Remark

A 76.2 ~ 297.2 Paper width

B 9.6 (min) The distance from the rear end to the printable

area

C 76.2 ~ 558.8 Paper length

D 6.35 (min) The distance from the front end to the printable

area

E 6.35 (min) The distance from the sides of papers to the

most right left dot position

Paper Feed Direction

D

E

C

Print Area

E

B

A

Paper handling Operating the printer

2-26

Setting the first printing line (TOF)

You can use the TOF function for setting the vertical position of the first printing line.

To adjust the first printing line vertically, proceed as follows:

Either transport fanfold paper to the next top of form position or feed an inserted
single sheet by pressing the LOAD/EJECT key.

Make sure that the printer is in offline mode; press the ONLINE key, if necessary.

Hold the ONLINE key depressed for 3 seconds, and use the Micro Feed Down or
Micro Feed Up keys to adjust the desired first printing line. Each micro feed will
feed the paper down or up in 1/180 inch increments.

After releasing the key, the new adjusted first printing line is saved.

The mark A on the transparent paper pro­tective cover of the printhead can be help­ful if you want to adjust the first printing
line.

A

Operating the printer Paper handling

2-27

Selecting Tear-off mode

By default the “Tear” parameter of the printer is set to “Manual”. If you want to transport
the paper to tear-off position, you must press the TEAR OFF key.

The “Tear” parameter can be set to automatic mode. In this case the paper is transported
after a certain duration of time (1, 2, 3, 4 or 5 seconds) automatically to the tear-off posi­tion if the printer does not receive data.

When the printer receives the next print request, the paper moves automatically from the
tear-off position to the previous position.

Proceed as follows to select an automatic tear-off mode:

Make sure that continous paper is loaded and the printer is in offline mode. Press the
ONLINE key if necessary.

Hold the SHIFT key depressed and press the MENU key.
After releasing the keys, the MENU indicator lights up, indicating that the printer has
entered the setup mode.

} The initial printout contains a header, help menu (1), and <FUNCTIONS> menu (2).

The header tells you that the printer is in the setup mode. The help menu provides a
quick summary of how to use keys in the setup mode.
The <FUNCTIONS> menu 2 is started from PRINTER CONTROL.

Press the PARK/PRINT/q key five times.

} You have now reached the pushtractor parameter group: COMMON (PUSH-

TRAC).

Button Set-Up Action

PARK Move cursor Down to the next Function or Value
TEAR Move cursor Up to the next Function or Value
FF/LOAD Select the Option or Value and Move cursor Right
LF Select the Option or Value and Move cursor Left
SEL Select the Option or value and Move to SAVE&EXIT

<FUNCTIONS>
PRINTER CONTROL

1

2

<FUNCTIONS>
PRINTER CONTROL
FONT
SYMBOL SETS
SET UP
INTERFACE
COMMON (PUSHTRAC)

Paper handling Operating the printer

2-28

Press the FF/LOAD/Micro Feed Up/u key to select the parameter group.

Press the PARK/PRINT/q six times.

} You have now reached the TEAR parameter.

Press the FF/LOAD/Micro Feed Up/u key to select the parameter.

} The current value is printed, MANUAL in our example.

Repeatedly press the FF/LOAD/Micro Feed Up/u key to position the desired
value, e.g. AUTO 1 SEC.

Press the SEL/MENU key to select the desired value and to activate the
SAVE&EXIT position.

Press the SEL/MENU key again to save the new value and exit the setup mode.

} The printer exits the setup mode and returns to the ready mode. The selected values

remain in effect until the next time they are changed.

<FUNCTIONS>
PRINTER CONTROL
FONT
SYMBOL SETS
SET UP
INTERFACE
COMMON (PUSHTRAC)

<PAPER SET>
<LPI>
<TOP MARGIN>
<BOTTOM MARGIN>
<FORM LENGTH>
<CENTERING>
<TEAR>

<PAPER SET>
<LPI>
<TOP MARGIN>
<BOTTOM MARGIN>
<FORM LENGTH>
<CENTERING>
<TEAR>

MANUAL
AUTO 1 SEC

Operating the printer Paper handling

2-29

Using the tractor as pull tractor

By default the tractor of your printer is mounted at the rear and works as push tractor.

You can use the tractor as pull tractor also. Because the paperway is more straight in pull
mode this may be useful if you want to print critical paper types.

This section describes how to remove the push tractor and install it as pull tractor.

Open the printer cover.

Slightly press the single sheet feeder to
the right or to the left, until the holding
pin comes free from its recess. Remove
the feeder.

Press the two hooks A and remove
cover B.

Press the two levers C upward and
remove the tractor.

A

B

C

C

Paper handling Operating the printer

2-30

If you switch the printer on again, it autmatically detects that the pull tractor is installed.
You can now feed continous paper from the slot in the bottom of the printer.

After loading paper into the tractor, you must carry out a form feed. For this reason you cannot
print on the first form.

Insert the two holding pins D of the
tractor into the recesses of the mount­ings.

Press the two levers C into your direc­tion, move the tractor backward until
the two pins E engage into the recesses
of the tractor and release the levers.

Close the cover of the printer.

D

C

E

3-1

3

Printing

This chapter describes the following typical printing operations:

• Starting, stopping, or resuming printing and viewing last printed lines.

• Removing printed pages.

The PARK/PRINT, FF/LOAD and the SEL/MENU keys are used for these opera­tions, which are described in this section. For a summary of the operation of these keys,
see the section “Operations of the Control Panel” on page 2-12 in Chapter 2, “Operating the
printer” on page 2-1.

Instructions for loading and handling paper are also given in Chapter 2, “Operating the
printer”.

Starting or Stopping Printing Printing

3-2

Starting or Stopping Printing

Starting Printing

Before you start to print, make sure that paper is loaded. Also, verify that the paper select
lever and the print gap lever are set to the appropriate position.

To start printing, make sure that the Ready indicator is lit (the printer is ready). If not so,
press the SEL/MENU key to place the printer in the Ready state. Start your print job.

Stopping Printing

To stop printing, press the SEL/MENU key to place the printer in the Pause state. The
printer stops after printing the current line. You can also use your software to stop print­ing, but there will be a slight delay before printing stops. After the printer enters the Pause
state, it still receives data until the print buffer becomes full of new data.

The data in the print buffer will be lost if you turn the printer off.

Resuming Printing

To resume printing, press the SEL/MENU key again. To cancel printing, use the cancel
commands provided by your software or computer. To clear the print buffer, turn the
printer off.

Any data sent to the print buffer before you canceled printing will be lost.

Resuming from a Paper-Out

The printer can “sense” when paper runs out. The printer stops printing and lights the
ALARM indicator. To resume printing when paper runs out, follow the procedures
described below:

Install paper on the forms tractor unit or on the cut sheet feeder as described in
Chapter 2, “Operating the printer”.

To load the first sheet of paper, press the FF/LOAD key for continuous forms. Sin-
gle sheets are automatically loaded unless you change the factory default setting. The
ALARM indicator will turn off and the printer resumes printing.

4-1

4

Special mode

Your Printer has two operation modes:

• The Normal mode is used for daily operations like paper handling and printing as ex-

plained in Chapter 2, “Operating the printer” and Chapter 3, “Printing”.

• The Special mode is used to change the printer settings and to test the printer functions.

The following table summarizes the purpose of each function.

Special Mode Functions

Function Purpose

Set-Up Mode Change the Printer settings.

Print Configuration Print the Printer Configuration. To check your settings

by printing a list of all the printer’s currently selected
values.

Printing Test Run the printing test.

Hex Dump Mode Hex-dump allows you to determine whether the com-

puter is sending the correct commands to the printer.
This is useful for troubleshooting.

Printing Alignment Adjustment Perform adjustment Bi-directional alignment.

Top of Form Adjustment Perform adjustment of Top of Form.

Setting of The First Dot Posi­tion on the left side

Change the left margin fine adjustment.

Menu Access Restricts access to Set-Up functions from the control

panel.

Setting Set-Up Mode to Default
Value (Standard)

Resets factory settings to standard.

Set-Up mode Special mode

4-2

Set-Up mode

The Set-Up mode allows you:

• To define a printer operating environment for your application software. The printer

operating environment includes the emulation, font, symbol sets, horizontal and verti­cal pitches, page length and margins, line mode, and printing direction. It also includes
emulation dependent options like the character set.

• To define general installation parameters related to the integration in your environment

(e.g., menu language, tear-off control, auto-load control, and interface).

• To recall all the factory settings (including the user environment and installation param-

eters).

• To define what kind of settings modifications are allowed to avoid accidentally chang-

ing of Set-Up values.

How Set-Up Works

The Set-Up mode consists of Set-Up function menus which correspond to several printer
settings. Each parameter group generally has many parameters which correspond to the
print features to be changed. Each parameter includes many values to be selected. All the
Set-Up function menus, parameters and values are printed in a logical sequence on the pa­per when you enter the Set-Up mode, including the usage of keys. You can perform all the
Set-Up operations by using keys on the control panel in the following order:

• Navigating through the option menu structure.

• Selecting a new value for an option.

• Saving your new printer configuration.

Special mode Set-Up mode

4-3

Entering the Set-Up Mode

Proceed as follows to enter the Set-Up mode:

Make sure that continous paper is loaded and the printer is in offline mode. Press the
SEL/MENU key if necessary.

Hold the SHIFT key depressed and press the MENU key.
After releasing the keys, the MENU indicator lights up, indicating that the printer has
entered the Set-Up mode.

} The initial printout contains a header, help menu (1), and <FUNCTIONS> menu (2).

The header tells you that the printer is in the Set-Up mode. The help menu provides a
quick summary of how to use keys in the Set-Up mode.

The <FUNCTIONS> menu 2 is started from PRINTER CONTROL.

Button Set-Up Action

PARK Move cursor Down to the next Function or Value
TEAR Move cursor Up to the next Function or Value
FF/LOAD Select the Option or Value and Move cursor Right
LF Select the Option or Value and Move cursor Left

SEL Select the Option or value and Move to SAVE&EXIT

<FUNCTIONS>
PRINTER CONTROL

1

2

Set-Up mode Special mode

4-4

Overview of the Set-Up Mode

Your Printer has eleven function menus in Set-Up mode.

When you press the PARK/PRINT/q key or the TEAR/p key, the following next or
previous <FUNCTIONS> menu is printed.

} PRINTER CONTROL

} FONT

} SYMBOL SETS

} SET-UP

} INTERFACE

} NETWORK

} COMMON (PUSH TRAC)

} PULL TRACTOR

} FRICTION

} RCALL-FACT

} SAVE&EXIT

The following table summarizes the purpose of each function.

Function Description

PRINTER CONTROL Changes the emulation (generally or by interface).

FONT Selects the Font, the Draft mode (Normal or High Speed

Draft) and the character pitch.

SYMBOL SETS Selects the IBM Set, code page (IBM), the character set

(Epson) and the style of the zero character (slashed/
unslashed).

SET-UP Selects the print direction: unidirectional, bidirectional or

softcontrol printing. Specifies the effect of CR (Carriage
Return) and LF (Line Feed) codes. Selects timeout, language,
safe panel and the printhead impact.

INTERFACE Changes settings for all interfaces.

NETWORK Changes network settings of the integrated print server

(option).

COMMON (PUSH
TRAC)

Changes push tractor settings (e.g. line density, margins, tear­off function).

PULL TRACTOR Changes pull tractor settings (e.g. line density, margins, tear-

off function).

FRICTION Changes settings for the single sheet mode (e.g. line density,

margins, load function).

RCALL-FACT Resets all values of the Set-Up menu to the factory settings.

SAVE&EXIT Saves the settings and exits Set-Up mode.

Special mode Set-Up mode

4-5

To select a function from the <FUNCTIONS> menu:

Repeatedly press the PARK/PRINT/q key or the TEAR/p key to position the
function you require.

Press the FF/LOAD/Micro Feed Up/u key to select the function. The printer
prints the first parameter. Repeatedly press the PARK/PRINT/q key or the
TEAR/p key to position the option you require.

The first five PRINTER CONTROL parameters are shown below.

Press the FF/LOAD/Micro Feed Up/u key to select the option. The printer prints
the first value. Repeatedly press the PARK/PRINT/q key or the TEAR/p key to
position the value you require.

The EMULATION values are shown below.

If you leave the menu the last set item (e.g. PORT DEPEND) remains active and set.

<FUNCTIONS>
PRINTER CONTROL

EMULATION
EMUL PARALLEL
EMUL USB

EMUL SERIAL
EMUL ETHERNET

<FUNCTIONS>
PRINTER CONTROL

EMULATION

EPSON-EP
IBM XL
PORT DEPEND

Set-Up mode Special mode

4-6

Options with Pre-determined Values

For some options, you can choose among a limited set of pre-determined values. To se­lect such a value:

Repeatedly press the PARK/PRINT/q key or the TEAR/p key to position the
value you require.

Press the FF/LOAD/Micro Feed Up/u key to select the function. The printer
prints the first parameter.

Press the SEL/MENU key to select the desired value and to activate the
SAVE&EXIT position.

Press the SEL/MENU key again to save the new value and exit the Set-Up mode.

} The printer exits the Set-Up mode and returns to the ready mode. The selected values

remain in effect until the next time they are changed.

Example: Changing the Vertical Pitch

To become familiar with the Set-Up mode, try the following example. This example shows
how to change the vertical pitch in COMMON (PUSH TRAC) from 6 lines per inch to 8
lines per inch.

Enter the Set-Up mode: Turn the printer off and back on while pressing the SEL/
MENU key.

Select the COMMON (PUSH TRAC) function: Wait for the printer to stop print-

ing and press the PARK/PRINT/q key five times to print the COMMON (PUSH
TRAC) function.

Press the FF/LOAD/Micro Feed Up/u key to print the PAPER SET parameter.

Press the PARK/PRINT/q key to print the LPI parameter.

Press the FF/LOAD/Micro Feed Up/u key to print the current LPI value (default:
6 LPI).

Change the vertical pitch from 6 to 8 lines per inch. Press the PARK/PRINT/q
key once to position the 8 LPI. Press the SEL/MENU key to select 8 LPI.

Press the SEL/MENU key to select 8 LPI and to activate the SAVE&EXIT posi­tion.

Press the SEL/MENU key again to save the new value and exit the Set-Up mode
and return to the Ready state. This setting remain in effect until the next time they are
changed.

Special mode Set-Up mode

4-7

Options with Undetermined Values

For top and bottom margin parameters, you can choose among a continuous range of
values.

Example: Changing the Top Margin of the Single Sheet Feeder

This example shows how to change the top margin of the single sheet feeder from 0/
72 inch to 3/72 inch.

Enter the Set-Up mode: Turn the printer off and back on while pressing the SEL/
MENU key.

Select the FRICTION function: Wait for the printer to stop printing and press the
PARK/PRINT/q key seven times to select the FRICTION function.

Press the FF/LOAD/Micro Feed Up/u key to print the LPI parameter.

Press the PARK/PRINT/q key to print the TOP MARGIN parameter.

Press the FF/LOAD/Micro Feed Up/u key to print the current top margin value.

Repeatedley press the PARK/PRINT/q or the TEAR/p key until the desired
value is printed.

Press the SEL/MENU key to select the desired value and to activate the
SAVE&EXIT position.

Press the SEL/MENU key again to save the new value and exit the Set-Up mode
and return to the Ready state. These setting remain in effect until the next time they
are changed.

Points to Remember

} We recommend that you use continuous forms paper for printing in the Set-Up mode

because the output will exceed a single page.

} Whenever you enter the Set-Up mode, short help menus are printed at the top of the

page. Use the help menus for quick reference while in the Set-Up mode.

} When printing the option for each function, you can move either forward or backward

in the option list. To move forward (print the next option), press the PARK/PRINT/

q key. To move backward (print the previous option), press the TEAR/p key.

} While in the <FUNCTIONS> menu or when selecting a function that contains op-

tions and selectable values, press the SEL/MENU key to reprint the
<FUNCTIONS> menu SAVE&EXIT.

Set-Up mode Special mode

4-8

Functions, parameters and values

The following section introduces and explains all the possible menu settings. Please note
that some settings are overridden by commands from the computer.

Values in bold are the factory settings.

PRINTER CONTROL menu

Parameter Value Description

EMULATION EPSON-EP2

IBM XL24E
PORT DEPEND

Selects the same emulation as that
selected by your software.
PORT DEPEND: The printer selects
emulation according to the active inter­face (such as serial, USB). See the next
options.

EMUL PARALLEL EPSON-EP2

IBM XL24E

Selects an emulation for the Parallel
interface. This is invalid and skipped
when PORT DEPEND is not selected
for the EMULATION option.

EMUL USB EPSON-EP2

IBM XL24E

Selects an emulation for the USB inter­face. This is invalid and skipped when
PORT DEPEND is not selected for the
EMULATION option.

EMUL SERIAL EPSON-EP2

IBM XL24E

Selects an emulation for the optional
Serial interface. This is invalid and
skipped when PORT DEPEND is not
selected for the EMULATION option.

EMUL ETHERNET EPSON-EP2

IBM XL24E

Selects an emulation for the optional
Ethernet interface. This is invalid and
skipped when PORT DEPEND is not
selected for the EMULATION option.

IBM AGM NO

YES

Selects the IBM graphic mode (AGM =
Advanced Graphics Mode).

Special mode Set-Up mode

4-9

FONT menu

Parameter Value Description

FONT DRAFT, ROMAN,

SANS SERIF, COURIER,
OCR-B, OCR-A, PRES­TIGE, SCRIPT, ORATOR,
GOTHIC, SOUVENIR

Selects a font to be active when the
power is turned on. For fixed-spaced
fonts, be sure to change the horizontal
pitch as well.
Draft font: lower resolution than letter
quality, 3 times the speed of the other
fonts which are printed in letter quality

DRAFT FONT NORMAL DRAFT Selects if the Draft font is printed as

Normal Draft.

CPI 10CPI/12CPI/15CPI/

17CPI/20CPI

Selects the characters per horizontal
inch.

Set-Up mode Special mode

4-10

SYMBOL SETS menu

Parameter Value Description

IBM SET 1/2 IBM SET1

IBM SET2

Selects if IBM character set 1 (normal)
or 2 (extended) is active.

CODE PAGE

CRO-ASCII, Arabic Farsi, Selects the national code page (for the

Arabic Urdo, Greek DEC,

IBM emulation only).
Greek ELOT 928, CP
437, CP 737, CP 850, CP 851,
CP 852, CP 857, CP 858, CP
860, CP 861, CP 863, CP 864,
CP 864 Extended, CP 865,
CP 866 Cyrillic, CP 866 Bul­garia, CP 1250, CP 1251, CP
1252, CP 1253, CP 1254,
8859-1, 8859-1(SAP), 8859-2,
8859-5, 8859-7, 8859-9, 8859­15, BRASCII, Abicomp,
Roman8, Coax/Twinax,
New-437, New-DIG 850,
Old-Code 860, Flarro 863,
Table 865

E-CHR SET USA/FRANCE/GER-

MANY/UK/DENMARK/
SWEDEN/ITALY/SPAIN/
JAPAN/NORWAY/ DEN­MARK II/ SPAIN II/
LATIN AM/KOREA/
LEGAL

Selects a national character set (Epson
emulation only).

ZERO
CHARACTER

SLASHED

UNSLASHED

Selects if normal zero (0) or the slashed
zero (Ø) is printed.

Special mode Set-Up mode

4-11

SET-UP menu

Parameter Value Description

PRINT DIR UNIDIR/UNIDIR(G)/

BIDIR/SOFT CONTROL

Unidirectional printing is used for print­ing that needs precise vertical alignment.
Unidirectional printing is slower than bi­directional printing.
Bi-directional printing: The printer
prints in either direction while seeking
the next print direction for a shorter
print time. The unidirectional com­mand is ignored.
SOFT CONTROL: The print direction
follows a command from the computer.
If no command is sent, print direction is
bi-directional.

CR CODE CR=CR

CR=LF+CR

Specify the effect of CR (Carriage
Return) code.
CR=CR: No line feed is added to a car­riage return
CR=LF+CR: A line feed is added to
each carriage return.

LF CODE LF=LF

LF=LF+CR

Specify the effect of LF (Line Feed)
code.
LF=LF: No carriage return is added to a
line feed.
LF=LF+CR: A carriage return is added
to each line feed.

TIME OUT
PRINT

NO

YES

Prints out the data in the buffer after a
short time, even without a print com­mand.

LANGUAGE ENGLISH/GERMAN/

SPAIN/FRENCH/
ITALIAN

Specifies a language to be used to print
the Set-Up menu functions and options
(status page).

SAFE PANEL NO

LIMITED

If the parameter LIMITED is selected,
the access to Set-Up menu is restricted.

NOTE: For more information refer to
the section

“Menu access” on page 4-28.

IMPACT 1/2/3/4/5/6/7/8 Selects the impact strength of the print-

head (1 = light). This ensures that single
or copy paper produces optimum
results.
6: for single-ply paper.
7: for 2- or 3-ply paper
8: for 4-ply paper and above

Set-Up mode Special mode

4-12

INTERFACE menu

Parameter Value Description

BUFFER 2KBYTE/16KBYTE/

64KBYTE/128KBYTE/
256KBYTE

Selects the size of the interface buffer.

I/F TYPE PARALLEL/USB/

SERIAL/ETHERNET/

AUTO

Selects the type of interface to the com­puter.
AUTO: All interfaces are ready for com­munication. The printer communicates
with the interface from which it first
receives data. The interface is active until
the input buffer becomes empty.

PAPER EMPTY OFFLINE

ONLINE

Sets printer to offline or online mode
after paper empty.

PARALLEL NIBBLE/UNI DIR/

M307/TGNet III

Selects the transmission mode of the
parallel interface.

I-PRIME BUFFER PRINT/

BUFFER CLEAR/
INVALID

Behavior of the printer after receiving an
Init/Prime signal.

BAUD RATE 4800 BPS/9600 BPS/19200

BPS/38400 BPS

The baud rate is in bits per second.
Select the same baud rate as that used by
your computer or modem.

PARITY NONE/EVEN/ODD Parity setting; select the same word par-

ity setting that is used by your computer
or modem.
None causes transmission in both direc­tions without parity bit. Even: The bytes
are checked to ensure they have even
parity. Odd: The bytes are checked to
ensure they have odd parity.

DATA BIT 8 BIT/7 BIT Word Length setting; select the same

word length setting that is used by your
computer or modem.
8 bit: 8 Data bits per data byte. 7 bit: 7
Data bits per data byte.

STOP BIT 1/2 Word Length setting; select the same

word length setting that is used by your
computer or modem.
Selcts 1 or 2 stop bit per data byte.

PROTOCOL READY/BUSY

XON/XOFF

Selects the type of protocol, i.e. a certain
set of rules and procedures for ensuring
error-free data exchanges between com­puter and printer.

Special mode Set-Up mode

4-13

NETWORK menu

The following settings are valid for the optional internal Ethernet adapter only.

BUSY LINE DTR/RTS/SSD+/SSD- Selects the signal indicating that the

serial interface is in busy state (buffer is
full, printer is out of paper or an error is
detected). Valid only if the READY/
BUSY protocol has been selected.

DSR SIGNAL VALID/INVALID Sets the signal DSR (Data Set Ready)

valid or invalid.

DTR SIGNAL POWER UP/READY ON DTR is either set constantly to on

(power up) or is used for handshaking
(ready on).

BUSY TIME 200 ms/1 sec Selects the busy time of the serial inter-

face.

Parameter Value Description

IP ADDRESS 0,0,0,0 ... 255,255,255,255 Selects the IP address.

GATEWAY 0,0,0,0 ... 255,255,255,255 Selects the Gateway address.

NET MASK 0,0,0,0 ... 255,255,255,255 Selects the address of the Subnet mask.

Parameter Value Description

Set-Up mode Special mode

4-14

COMMON (PUSH TRAC) menu

Parameter Value Description

PAPER SET COMMON

FEED DEPEND

Apply paper properties to all
paperways or feed dependend.

LPI 1LPI/2LPI/3LPI/4LPI/5LPI Sets the line density in lines per

/6LPI/8LPI/12LPI inch.

6LPI = 6 lines per inch.

TOP MARGIN 0/60INCH/1/60INCH

/…../119/60INCH/
120/60INCH

Specifies the position of the top
line in n/60

inch. See

“Print Area

Definition” on page 2-25.

BOTTOM MARGIN 0/60INCH/1/60INCH

/…../29/60INCH/30/
60INCH

Specifies the position of the bot­tom line in n/60 inch. See

“Print

Area

Definition” on page 2-25.

RIGHT MARGIN 8 INCHES/13.6 INCHES Specifies the print width of the

wide model.

FORM LENGTH 3 INCHES/3.5 INCHES/

4 INCHES/5.5 INCHES/
6 INCHES/7 INCHES/
8 INCHES/8.5 INCHES/
11 INCHES/
11 2/3 INCHES/
12 INCHES/14 INCHES/
17 INCHES

Specifies the length of the page in
inches. See

“Print Area Definition”

on page 2-25.

CENTERING MODE1

MODE2

Adjusts the position of the print­head to the used paper width.
This reduces and optimizes the
printhead movement.
Narrow printer: Select MODE1
for paper widths between 125 and
209 mm and widths narrower as
125 mm.
Wide printer: Select MODE1 for
paper widths narrower as
125 mm. Select MODE2 for
paper widths between 125 and
210 mm.

Special mode Set-Up mode

4-15

TEAR AUTO 1 SEC/AUTO 2 SEC/

AUTO 3 SEC/AUTO 4 SEC/
AUTO 5 SEC/MANUAL

Specifies the (auto) start time of
tear-off feeding. If e.g. AUTO 3
SEC is selected, auto tear-off
feeding is executed 3 seconds
after data transmission from the
computer has ended. If MAN­UAL is selected, you have to feed
the paper in the tear-off position
manually.

PAPER INITIAL NO

YES

Parameter Value Description

Set-Up mode Special mode

4-16

FRICTION menu

Parameter Value Description

LPI 1LPI/2LPI/3LPI/4LPI/5LPI Sets the line density in lines per

/6LPI/8LPI/12LPI inch.

6LPI = 6 lines per inch.

TOP MARGIN 0/60INCH/1/60INCH

/…../119/60INCH/
120/60INCH

Specifies the position of the top
line in n/60

inch. See

“Print Area

Definition” on page 2-25.

BOTTOM MARGIN 0/60INCH/1/60INCH

/…../29/60INCH/30/
60INCH

Specifies the position of the bot­tom line in n/60 inch. See

“Print

Area

Definition” on page 2-25.

RIGHT MARGIN 8 INCHES/13.6 INCHES Specifies the print width of the

wide model.

FORM LENGTH 3 INCHES/3.5 INCHES/

4 INCHES/5.5 INCHES/
6 INCHES/7 INCHES/
8 INCHES/8.5 INCHES/
11 INCHES/
11 2/3 INCHES/
12 INCHES/14 INCHES/
17 INCHES

Specifies the length of the page in
inches. See

“Print Area Definition”

on page 2-25.

CENTERING MODE1

MODE2

Adjusts the position of the print­head to the used paper width.
This reduces and optimizes the
printhead movement.
Narrow prineter: Select MODE1
for paper widths between 125 and
209 mm and widths narrwoer as
125 mm.
Wide printer: Select MODE1 for
paper widths narrower as
125 mm. Select MODE2 for
paper widths between 125 and
210 mm.

MEDIA

FRICTION

CONTINUOUS

Selects the media type: single
sheets (FRICTION) or continu­ous forms (CONTINUOUS).

Special mode Set-Up mode

4-17

S-SHEET LD AUTO 1 SEC/AUTO 2

SEC/AUTO 3 SEC/AUTO 4
SEC/AUTO 5 SEC/
MANUAL

Specifies the (auto) start time of
paper loading. If e.g. AUTO 3
SEC is selected, auto paper load­ing is executed 3 seconds after
inserting the paper. If MANUAL
is selected, you have to load the
paper manually.

Parameter Value Description

Set-Up mode Special mode

4-18

Recalling Factory Settings (RCALL-FACT)

Factory settings are those settings pre-selected at the factory. To recall (reset) the factory
settings, select the RCALL-FACT function and press the FF/LOAD/Micro Feed Up/

u key. After that select the SAVE&EXIT function and press the SEL/MENU/EXIT

key.

Options under the Set-Up and Adjustment functions are all initialized to the factory
settings.

Saving and Exiting

To exit the set-up mode and save your setting, first select the SAVE&EXIT function and
then press the SEL/MENU/EXIT key.

Any settings changed while in the Set-Up mode are saved as the new power-on defaults
for the printer. The new defaults remain active until you change them again.

Special mode Using the Diagnostic Functions

4-19

Using the Diagnostic Functions

Print Configuration Function

This function prints a list of all the printer’s currently selected values. This function is use­ful for checking the printer settings when you first enter the Set-Up mode or just before
you exit.

To enter the Printer Configuration mode:
a) Make sure that the tractors are loaded with continuous feed paper and that the
paper select lever is set forward.
b) Turn the printer off.
c) Turn the printer back on while pressing the PARK/PRINT key.

The printer starts to print a list of the currently selected values. The pre-selected fac­tory settings are shown on the opposite page.

To exit the Printer Configuration mode: After the printer has finished printing the list
of values, the printer will automatically restart in the power-up state.

Press the SEL/MENU/EXIT key to stop printing. Pressing the key again will resume print­ing. Press the FF/LOAD key in the pause state to execute a form feed.

Using the Diagnostic Functions Special mode

4-20

Special mode Using the Diagnostic Functions

4-21

Printing Test Function

The printing test function prints test pages independently of your computer to check
printing operations and quality. It does not check the interface between the computer and
the printer.

The printing test prints all of the characters available in the ASCII character set.

To enter the Printing Test mode:

a) Make sure that the tractors are loaded with continuous feed paper and that the
paper select lever is set forward.
b) Turn the printer off.
c) Turn the printer back on while pressing the PRINT QUALITY key.

Do not press any keys alone or in combination, except for pressing the PRINT QUALITY key
alone when turning the printer on, to avoid initiating unexpected tests not permitted for the user.

The printer starts to print rolling ASCII data as shown below.

To exit the Printer Configuration mode:

Printing Test mode is continues until power OFF.

Press the SEL/MENU/EXIT key to stop printing. Pressing the key again will resume print­ing. Press the FF/LOAD key in the pause state to execute a form feed.

_!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[

!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\

"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]

#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^

$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_

%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`

&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`a

'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`ab

()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abc

)*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcd

Using the Diagnostic Functions Special mode

4-22

Hex Dump Mode

The Hex Dump mode prints data and commands in hexadecimal characters and abbrevi­ated control codes. The ASCII characters are used for printing. No characters are printed
for hexadecimal codes 80 to FF. The Hex Dump mode is useful for checking whether
your computer is sending the correct commands to the printer and whether the printer is
executing the commands correctly. It is also useful for debugging software programs.

To enter the Printing Test mode:

a) Make sure that the tractors are loaded with continuous feed paper and that the
paper select lever is set forward.
b) Turn the printer off.
c) Turn the printer back on while simultaneously pressing the SHIFT key.

Do not press any keys alone or in combination, except for pressing the SHIFT key alone when
turning the printer on, to avoid initiating unexpected tests not permitted for the user.

Print the Hex Dump:

a) To start Hex Dump printing, send your file or program to the printer. The printer
goes online and prints the Hex Dump.
b) Press the SEL/MENU key to pause and resume printing in Hex Dump mode. To
resume Hex Dump printing, press the SEL/MENU key again.
c) To print another Hex Dump, send another file to the printer.

Exit the Hex Dump mode:

Turn the printer off to exit the Hex Dump mode.

Press the SEL/MENU/EXIT key to stop printing. Pressing the key again will resume print­ing. Press the FF/LOAD key in the pause state to execute a form feed.

0000 00 01 02 03 04 05 . . . . 0C 0D 0E 0F ................

0010 10 11 12 13 14 15 . . . . 1C 1D 1E 1F ................

0020 20 21 22 23 24 25 . . . . 2C 2D 2E 2F !"#$%&'()*+,-./

0030 30 31 32 33 34 35 . . . . 3C 3D 3E 3F 0123456789:;<=>?

0040 40 41 42 43 44 45 . . . . 4C 4D 4E 4F @ABCDEFGHIJKLMNO

0050 50 51 52 53 54 55 . . . . 5C 5D 5E 5F PQRSTUVWXYZ[\]^_

ASCIIdataHexessAddr

Special mode Using the Diagnostic Functions

4-23

Printing Alignment Adjustment

This function adjusts the alignment of bi-directional printing.

In bi-directional printing, characters that are printed from left to right tend to misalign
with characters printed from right to left as shown below:

The vertical alignment function corrects the vertical character displacement that some­times occurs with bi-directional printing and results in a poor appearance, especially in
printing tables. This function is defined as one of the power-on initiated test functions. If
you notice misaligned printing, use this function to check and correct the vertical print
alignment.

To enter the Printing Alignment Adjustment Function:

a) Make sure that the tractors are loaded with continuous feed paper and that the pa­per select lever is set forward.
b) Turn the printer off.
c) Turn the printer back on while pressing the LF key.

Do not press any keys alone or in combination, except for pressing the LF key alone when turning
the printer on, to avoid initiating unexpected tests not permitted for the user.

Adjust the vertical print alignment at High Speed:

After Paper is loaded, the format of adjustment for Bi-directional Alignment of High
Speed is printed and the paper will automatically advance for viewing after the print­ing is complete. The message of ”Bi-Dir Align Adjust1 = xx” is printed.

An adjustment value is chosen using the PARK/PRINT/q or the TEAR/p key.
The adjustment range is "01-15", and the center value is "08". By pressing SEL/
MENU/EXIT key, the adjustment value for High Speed is determined and saved.

Align Adjust 1 = 08

Using the Diagnostic Functions Special mode

4-24

Adjust the vertical print alignment at Low Speed:

Adjustment of Bi-directional Alignment for Low Speed is performed immediately,
after the adjustment value for High Speed is saved. After Paper is loaded, the format
of adjustment for Bi-directional Alignment of Low Speed is printed and the paper will
au-tomatically advance for viewing after the printing is complete. The message of ”Bi­Dir Align Adjust 2 = xx” is printed.

An adjustment value is chosen using PARK/PRINT/q or the TEAR/p key. The
adjustment range is "01-15", and the center value is "08". By pressing SEL/MENU/
EXIT key, the adjustment value for Low Speed is determined and saved.

Printing new values:

The new adjustment values of Bi-directional Alignment is printed using 10cpi, Draft.
The paper is automatically advance for viewing after the printing is complete.

Exit from Printing Alignment Adjustment mode:

Turn off the printer.

Align Adjust 2 = 08

Low Speed

Align Adjust 1 = xx
Align Adjust 2 = xx

Special mode Using the Diagnostic Functions

4-25

Top of Form Adjustment Function

Print positions often change gradually when you use the printer over long periods of time.
The ADJUST function allows you to adjust these positions by fine-tuning the Top of
Form origin.

To enter Top Adjustment Function:

a) Make sure that the tractors are loaded with continuous feed paper and that the pa­per select lever is set forward.
b) Turn the printer off.
c) Turn the printer back on while pressing the FF/LOAD key.

Do not press any keys alone or in combination, except for pressing the FF/LOAD key alone
when turning the printer on, to avoid initiating unexpected tests not permitted for the user.

To set Top Adjustment value:

a) The format of adjustment Loading Position is printed as below, 15 patterns of
adjustment Loading Position are printed.

b) The format of Loading Position is printed and the paper is automatically advanced
for viewing after the printing is complete. The message of ”Loading Position Pos =
xx” is printed.
c) Use the PARK/PRINT/q or the TEAR/p key to choose the new top position.
The adjustment range is "01-15", and the center value is "08". It is possible to set dif­ferent values for Tractor and Manual.

Printing the new value:

By pressing SEL/MENU/EXIT key, the adjustment value for Loading Position is
determined and saved. The new adjustment values for Loading Position is printed.
The paper is automatically advanced for viewing after the printing is complete. After
ejecting a form, the message” Loading Position = xx” is printed.

”xx” is new adjustment value.

Exit the Top Adjustment mode:

Turn the printer off to exit the Top Adjustment mode.

01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

Loading Positio n = xx

10/60 inch

Loading Position = xx

Using the Diagnostic Functions Special mode

4-26

Setting of The First Dot Position on the Left Side

Print positions often change gradually when you use the printer over long periods of time.
This adjust function allows you to adjust these positions by fine-tuning the Left Margin
origin.

To enter Adjustment Function:

a) Make sure that the tractors are loaded with continuous feed paper and that the pa­per select lever is set forward.
b) Turn the printer off.
c) Turn the printer back on while pressing the TEAR key.

Do not press any keys alone or in combination, except for pressing the TEAR key alone when
turning the printer on, to avoid initiating unexpected tests not permitted for the user.

To set Adjustment value:

a) The format of adjustment of setting of the first dot Position on the left side is
printed as below, 15 patterns of adjustment Position are printed.

b) After the format of setting of the first dot Position on the left side is printed, the
paper is automatically advanced for viewing after the printing is complete. The mes­sage of ”1st Print Position Pos = xx” is printed.
c) Use the PARK/PRINT/q or the TEAR/p keys to choose the new first dot
position on the left side. The adjustment range is "01-15", and the center value is "08".
It is possible to set different values for Tractor and Manual.

Printing new value:

By pressing SEL/MENU/EXIT key, the adjustment value for the first dot position
on the left side is determined and the adjustment value is saved. The new adjustment
value of the first dot position on the left side is printed. The paper is automatically
advanced for viewing after the printing is complete. After ejecting a form, the mes­sage” 1st Print Position = xx” is printed.

01H

02H

03H

04H

05H

06H

07H

08H

09H

10H

11H

12H

13H

14H

15H

1

st

Print Positio n = xx

10/60
inch

1

st

Print Positio n = xx

Special mode Using the Diagnostic Functions

4-27

”xx” is new adjustment value.

Exit the setting of the first dot position on the left side mode:

Turn the printer off to exit this mode.

Using the Diagnostic Functions Special mode

4-28

Menu access

You can restrict the access to the Set-Up functions to avoid accidentally changing the Set­Up options.

To enter Menu Access Function:

a) Make sure that the tractors are loaded with continuous feed paper and that the pa­per select lever is set forward.
b) Turn the printer off.
c) Turn the printer back on while pressing the SEL/MENU/EXIT and SHIFT
keys.

Do not press any keys alone or in combination, except for pressing the SEL/MENU/EXIT
and SHIFT key alone when turning the printer on, to avoid initiating unexpected tests not per­mitted for the user.

Changing Menu Access:

Press the FF/LOAD/Micro Feed Up/u key to print the current menu access value.

Use the PARK/PRINT/q or the TEAR/p keys to select the desired parameter.

Press the SEL/MENU key to select the desired menu access parameter and to acti­vate the SAVE&EXIT position.

Press the SEL/MENU key again to save the new value and exit the Set-Up mode
and return to the Ready state. This setting remain in effect until the next time they are
changed.

Button Menu-Access Action

PARK Move cursor Down to the next Function or Value
TEAR Move cursor Up to the next Function or Value
FF/LOAD Select the Option or Value and Move cursor Right
LF Select the Option or Value and Move cursor Left
SEL Select the Option or value and Move to SAVE&EXIT

<FUNCTIONS>
MENU-ACCESS

ALL FUNCTION
NO ACCESS

Menu-Access Mode

Special mode Using the Diagnostic Functions

4-29

Setting Setup Mode to Default Value (Standard)

This function can initialize the printer to Standard default.

To enter setting setup mode to default value (standard):

a) Turn the printer off.
b) Turn the printer back on while simultaneously pressing the TEAR, PARK and
QUIET keys.

Do not press any keys alone or in combination, except for pressing the TEAR, PARK and
QUIET key alone when turning the printer on, to avoid initiating unexpected tests not permitted
for the user.

Exit the setting setup mode to default value (standard):

After the setting completes, the printer will automatically restart in the power-up state.

5-1

5

Maintenance

Your printer requires very little care. Occasional cleaning and replacement of the ribbon
cartridge are all that is required (approximately every 6 months or 300 hours of operation,
whichever is sooner).

Lubrication of the printer is not usually necessary. If the printhead carriage does not move
smoothly back and forth, clean the printer in the manner described in this chapter. If the
problem continues, contact your dealer to determine whether lubrication may be neces­sary.

Cleaning

The housing and the top cover of the printer help protect it against dust, dirt, and other
contaminants. However, paper produces small particles that accumulate inside the printer.
This section explains how to clean and vacuum the printer and how to clean the paper bail
rollers.

It is easier to clean the printer when the cover is open.

Cleaning and Vacuuming the Printer

If the printhead carriage does not move smoothly back and forth or paper particles have
accumulated in the printer, clean the printer.

To avoid any possibility of injury, before cleaning the printer, turn off the
power to both the printer and the computer, and unplug the printer.

To clean and vacuum the printer:

Remove any paper from the printer. Make sure that the power is off, and then discon­nect the printer power cord.

Using a soft vacuum brush, vacuum the exterior of the printer. Also vacuum the cut
sheet edge.

Use a soft, damp cloth to wipe the exterior of the printer, including the cover. A mild
detergent may be used.

Do not use solvents, kerosene, or abrasive cleaning materials that may dam­age the printer.

S

TOP

Cleaning Maintenance

5-2

Open the cover of the printer and the protective cover of the platen and remove the
ribbon cartridge. Using a soft vacuum brush, gently vacuum the platen, the printhead
carriage and shaft, and surrounding areas. You can easily slide the printhead to the left
or right when the power is off. Be careful not to press too hard on the flat ribbon
cable that extends from the printhead carriage.

Re-install the ribbon cartridge (see “Installing the Ribbon Cartridge” on page 5-5).

Remove the single sheet feeder and clean the form tractors and the surrounding
areas.

Re-install the single sheet feeder.

Protective

cover

Printhead ca-

ble

Single sheet

feeder

Maintenance Cleaning

5-3

Cleaning the Paper Rollers

Clean the platen and paper bail rollers occasionally or when stains or smudges appear on
the paper. Use a mild detergent as appropriate.

Do not use alcohol to clean the platen or the rollers. Alcohol may cause the
rubber to harden.

To clean the the rollers and the platen:

Apply a small amount of water to a soft cloth. Avoid spilling liquid inside the printer.

Place the cloth against the platen and manually rotate the platen knob.

Repeat this procedure for each roller.

To dry the platen, place a dry cloth against the platen and the rollers and manually
rotate the platen knob.

Replacing the Ribbon Cartridge Maintenance

5-4

Replacing the Ribbon Cartridge

If printing is too light because of ribbon wear, replace the ribbon cartridge. Appendix E,
“Supplies and Options” lists the order number for the ribbon cartridge.

The replacement is almost the same as the installation except that it involves removing the
old ribbon cartridge and removing the new ribbon cartridge from the carton.

Removing the Ribbon Cartridge

To remove the ribbon cartridge:

Turn off the printer.

Open the top cover and the protective cover of the platen.

The printhead may be hot if you have been printing recently.

Move the print gap lever to position 6.

To remove the ribbon cartridge, press the ribbon release levers located on the sides of
the cartridge and carefully lift the cartridge out of the printer.

S

TOP

Maintenance Replacing the Ribbon Cartridge

5-5

Installing the Ribbon Cartridge

Proceed as follows to install the ribbon cassette.

Only use ribbon cassettes from the manufacturer as products from other
manufacturers may damage the printhead or the ribbon drive.

Remove the ribbon cassette from its packaging.

Open the printer cover.

Adjust the printhead to the center of the print roller.

Turn the tension knob A in the direction of the arrow in order to take up slack of the
ribbon.

A

Replacing the Ribbon Cartridge Maintenance

5-6

Insert the recess B on the bottom of the ribbon cassette into the holding pin C of the
mounting.

Push the cassette into its mounting until it clicks into position.

When placing the new ribbon cartridge on the carriage, make sure that the thin ribbon does not
become bunched or folded at the printhead. Readjust the print gap to achieve good print quality.

Close the cover of the printer.

Use the printing test function to check printing. See “Printing Test Function” on page 4­21 in chapter 4 “Special mode”.

C

B

Maintenance Replacing the Print Head

5-7

Replacing the Print Head

If a specific dot is not printed for all characters, replace the printhead.

The printhead may be hot if you have been printing recently.

To remove the printhead:

Turn off the printer.

Open the cover and and the protective cover of the platen and remove the ribbon car­tridge (see section “Removing the Ribbon Cartridge” on page 5-4).

Remove the two screws A from the printhead.

Lift the printhead and disconnect the flexible cable B.

Be careful because the printhead cables can easily be damaged.

We recommend that a technician perform this procedure.

To install the printhead:

Connect the flexible cables to each connector. Make sure to push them fully into the
connectors; do not kink the cables.

Be careful because the printhead cables can easily be damaged.

Ease the new printhead down into the mounting. Fasten the two screws A.

Install the ribbon cartridge (see section “Installing the Ribbon Cartridge” on page 5-5).

S

TOP

A

A

B

6-1

6

Troubleshooting

Your printer is extremely reliable, but occasional problems may occur. You can solve
many of these problems yourself, using this chapter. If you encounter problems that you
cannot resolve, contact your dealer or service partner for assistance.

This chapter is organized as follows:

• Solving problems

• Diagnostic functions

Solving problems

The tables in this section describe common printer problems and their solutions. The fol­lowing types of problems are considered:

• Print quality problems

• Paper handling problems

• Operating problems

• Printer failure

Solving problems Troubleshooting

6-2

Print Quality Problems and Solutions

Poor print quality or other printing problems are often caused by incorrect printer set-up
or incorrect software settings. A gradual decrease in print quality usually indicates a worn
ribbon. The following table identifies common print quality problems and suggests solu­tions.

Problem Solution

Printing is too light or too dark. Make sure that the ribbon cartridge is properly

installed and that the ribbon feeds smoothly.

Make sure that the Print Gap lever is set for the
thickness of your paper. Refer to Chapter 2, “Paper
handling”.

Check ribbon wear. Replace the ribbon if neces­sary.

Smears and stains appear on the
page.

Make sure that the Print Gap lever is set for the
thickness of your paper. Refer to the section “Paper

Thickness and Number of Copies” in Chapter 2, “Oper­ating the printer”.

Check ribbon wear. Replace the ribbon if neces­sary.

Check whether the tip of the printhead is dirty.
Clean the head with a soft cloth if necessary.

The printhead should be changed by a technician.

Printing is erratic or the wrong
characters are printed. Many “?”
or unexpected characters are
printed.

Make sure that the interface cable is securely con­nected to both the printer and computer.

Make sure that the printer Emulation selected in
your software is the same as the Emulation
selected on the printer. For information on printer
emulations, refer to the section “PRINTER CON-
TROL menu” in Chapter 4, “Special mode”.

The page is blank. Make sure that the ribbon cartridge is properly

installed. Refer to the section “Installing the Ribbon
Cartridge” in Chapter 5, “Maintenance”.

Printing is vertically misaligned
(jagged).

Use the printer's vertical alignment function to
check the vertical print alignment. If necessary,
adjust the print alignment. See the section “Printing
Alignment Adjustment” in Chapter 4, “Special mode”.

Printing is too light, probably
you hear sporadically "ticktack".

As the ribbon may be blocked or stuck, please try
replacing the ribbon.

Troubleshooting Solving problems

6-3

The top margin is wrong. The top margin is the sum of the printer’s top-of-

form setting, the software-specified top margin,
and the printer’s TOP-MARGIN setting. Proceed
as follows:

• Make sure that the top-of-form setting is correct.

The factory default is 0 mm (0 inch).

• Check the software-specified top margin. Refer

to your software documentation.

• Check the printer’s TOP-MARGIN setting. See

the section “COMMON (PUSH TRAC) menu” or
“FRICTION menu” in Chapter 4, “Special mode”.

Lines are double spaced instead
of single spaced.

Change the CR CODE setting in the printer Set­Up mode to CR=LF+CR. See “SET-UP menu” in
Chapter 4, “Special mode”.

The printer overprints on the
same line.

Change the CR CODE setting in the printer Set­Up mode to CR=LF+CR. See “SET-UP menu” in
Chapter 4, “Special mode”.

The next print line starts where
the previous line ended instead
of at the left margin.

Change the CR CODE setting in the printer Set­Up mode to LF=LF+CR. See “SET-UP menu” in
Chapter 4, “Special mode”.

The printer overprints on the
same line while the next print
line starts where the previous
line ended instead of at the left
margin.

Change the CR CODE setting in the printer Set­Up mode to CR=LF+CR and LF=LF+CR. See
“SET-UP menu” in Chapter 4, “Special mode”.

Problem Solution

Solving problems Troubleshooting

6-4

Paper Handling Problems and Solutions

The following table describes common paper handling problems and suggests solutions.
See the section “Paper handling” in Chapter 2, “Operating the printer” for detailed procedures
on loading and using paper.

Problem Solution

Paper cannot be loaded or fed. Make sure that the Print Gap select lever located

on the top right of the printer is set correctly.
Move the lever to the rear for single sheets or to
the front for continuous forms.

Make sure that the paper covers the paper-out sen­sor, (i.e., the left paper edge is within 60 mm from
the left edge).

Paper jams while loading. Turn off the printer and remove the jammed

paper.

Remove any obstructions from the paper path.

Make sure that the Print Gap lever is set for the
thickness of your paper. See “Paper Thickness and

Number of Copies” in Chapter 2, “Operating the
printer”.

Make sure that the paper is not folded, creased, or
torn.

Make sure that the left and right tractors are set so
that the continuous forms are stretched taut. See
“Fanfold paper” in Chapter 2, “Operating the printer”.

Paper jams while printing. Turn off the printer and remove the jammed

paper.

Remove any obstructions from the paper path.

Make sure that the Print Gap lever is set for the
thickness of your paper. See “Paper Thickness and

Number of Copies” in Chapter 2, “Operating the
printer”.

For continuous forms, make sure that the incom­ing and outgoing paper stacks are correctly placed.
Paper should feed straight. See “Feeding and Posi-
tioning Paper” in Chapter 2, “Operating the printer”.

Paper slips off the forms tractors
or the perforated holes of the
paper tear during printing.

Make sure that the forms tractors are positioned
correctly for the width of your paper and that the
perforated holes of the paper fit directly over the
tractor pins. See “Fanfold paper” in Chapter 2,
“Operating the printer”.

Troubleshooting Solving problems

6-5

Operating Problems and Solutions

The following table identifies common operating problems and suggests solutions. If you
cannot resolve a problem, contact your dealer.

Problem Solution

The power does not turn on. } Make sure that the power cord is securely con-

nected to both the printer and the battery. Make
sure that the power outlet is functional. If not so,
use other outlet.

} Turn the power off. Wait a minute and then turn

the printer on again. If the printer still has no
power, contact your dealer.

The printer is on but it will not
print.

} Make sure that the Ready indicator is lit. See “Op-

erations of the Control Panel” in Chapter 2, “Operat­ing the printer”.

} If you use the interface cable make sure it is se-

curely connected to both the printer and the
computer.

} If the ALARM indicator is lit, load paper. See

“Loading paper” in Chapter 2, “Operating the print­er”.

} Run the printer printing test. If the printing test

executes normally, the problem is caused by the
interface, the computer, incorrect printer set­tings, or incorrect software settings. See “Printing
Test Function” in Chapter 4, “Special mode”.

} Make sure that the printer Emulation selected in

your software is the same as the Emulation se­lected on the printer. See “PRINTER CON-
TROL menu” in Chapter 4, “Special mode”.

Paper select lever error If paper is loaded and the paper select lever is

moved backward or forward, the printer turns
offline, the ALARM LED lights and the CHAR­ACTER PITCH LED 10 blinks.

} Switch the paper select lever back to its original

position.

Solving problems Troubleshooting

6-6

LED states in error conditions

LEDs light up depending on the following error types.

LEDs Status Description Recovery

ALARM
Other LEDs

on
Normal status

No paper loaded. Load paper.

ALARM
Other LEDs

on
Normal status

Paper near end. Make sure that

enough paper is
loaded.

ALARM
PRINT QUALITY
CHARACTER PITCH 10

12
15
17
20

Prop

on
all off
off
off
blinking
off
off
off

A paper jam has

occured.

Remove the
jammed paper.

ALARM
PRINT QUALITY
CHARACTER PITCH 10

12
15
17
20

Prop

on
all off
blinking
off
off
off
off
off

Paper is loaded

into the printer

and the paper

select lever was

moved backward

or forward.

Switch the paper
select lever back
to its original
position.

ALARM
PRINT QUALITY
CHARACTER PITCH 10

12
15
17
20

Prop

on
all off
off
off
off
off
blinking
off

An interface error

has ocurred while

transferring data.

Press the SEL key
twice.

Troubleshooting Solving problems

6-7

Printer Failures

A user cannot generally resolve a problem involving defective printer hardware. On de­tecting a fatal error, the printer will:

• Stop printing

• Turn the Ready (SEL/MENU) indicator off

• Blink the ALARM indicator

Power off and on again the printer, to recover a fatal error. If you cannot resolve the prob­lem, contact your dealer or service partner.

Diagnostic Functions Troubleshooting

6-8

Diagnostic Functions

The printer diagnostic functions are printing test, hex-dump mode and printing alignment
adjustment.

• PRINTING TEST tells you whether the printer hardware is functioning correctly. If

the printer hardware is functional, any problems you are having are probably caused by
incorrect printer settings, incorrect software settings, the interface, or the computer.

• HEX-DUMP MODE allows you to determine whether the computer is sending the

correct commands to the printer, and whether the printer is executing the commands
correctly. This function is useful to programmers or others who understand how to in­terpret hex dumps.

• PRINTING ALIGNMENT ADJUSTMENT allows you to check and, if necessary,

correct theprinter’s vertical print alignment in bi-directional mode.

For details on using these functions, all of which are available in the printer special mode,
see the section “Using the Diagnostic Functions” in Chapter 4, “Special mode”.

A-1

A

Specifications

This appendix provides the physical, functional, and performance specifications for your
printer. It also contains detailed paper specifications.

Printer specifications

Item

Printing method 24-wire dot matrix impact printer

Character pitch 10, 12, 15, 16.6, 17, 20 characters/inch and proportional type

(emulation-dependent)

Print width 80 characters/line at 10 cpi

96 characters/line at 12 cpi
137 characters/line at 17 cpi

Print speed Carriage Speed Draft LQ

39.9 / 13.3 ips 399 cps 133 cps at 10 cpi

39.9 / 13.3 ips 479 cps 160 cps at 12 cpi

26.7 / 13.3 ips 400 cps 200 cps at 15 cpi
20 / 13.4 ips 343 cps 229 cps at 17.1 cpi
20 / 13.3 ips 400 cps 267 cps at 20 cpi

Line spacing 1, 2, 3, 4, 5, 6, 8, 12 lines/inch

Resolution 360 vertical × 360 horizontal dots per square inch

Character density 10 cpi vertical x horizontal

Draft 24 x 12
Letter 24 x 36

Fonts Draft, Roman, Sans Serif, Courier, OCR-A, OCR-B, Prestige,
Script, Orator, Gothic, Souvenir

Barcodes UPC/A, UPC/E, EAN8, EAN13, Code 39, Code 128, Codabar,
Interleaved 2 of 5, Industrial 2 of 5, Postnet

Printer specifications Specifications

A-2

Character sets ISO USA, ISO UK, ISO France, ISO Germany, ISO Italy, ISO Swe-

den, ISO Norway, ISO Spain, ISO Portugal, Epson USA , Epson
France, Epson Germany, Epson UK, Epson Denmark, Epson Swe­den, Epson Italy, Epson Spain, Epson Japan, Epson Norway, Epson
Denmark II, Epson Spain II, Epson Latin America, Epson Korea,
Epson Legal, CRO-ASCII, Arabic Farsi, Arabic Urdo, Greek DEC,
Greek ELOT 928, CP437 Latin US, CP737Greek, CP850 Latin1,
CP851 Greek, CP852 Latin2, CP857 Turkish, CP858 IBM with Euro,
CP860 Portugal, CP861 Icelandic, CP863 French Canada, CP864
Arabic, CP864 Arab. Extended, CP865 Nordic, CP866 Cyrillic,
CP866 Bulgaria, Siemens Turkish, DEC Turkish, CP1250 Win Latin2,
CP1251 Win Cyrillic, CP1252 Win Latin1, CP1253 Win Greek,
CP1254 Win Turkish, 8859-1 Latin1, 8859-1, Latin1(SAP), 8859-2
Latin2, 8859-5 Cyrillic, 8859-7 Greek, 8859-9 Turkish, 8859-15
Latin9(Euro)BRASCII, Abicomp, Roman 8, Coax/Twinax(Hebrew),
New-437(Hebrew)

NOTE: Code pages and Fonts support depend on supplied Font by
the manufacturer. The Character Sets are emulation dependent

Interface Parallel IEEE-1284 bidirectional Centronics,

USB 2.0 Full Speed (12 Mbps)

Interface option Ethernet, Serial RS-232C

Emulations EPSON ESC/P2, IBM Proprinter X(L)24e

OKI superset commands for both and emulations available

Power supply U.S.A./Canada 120 V ± 10%, 60 Hz ± 2%, Europe 230 V ± 10%,

50/60 Hz ± 2%

Power consumption at 100% throughput 40 VA (with Rolling ASCII) when idling 6.5 VA

Sound pressure
level L

pAm

£55 dB(A) in LQ (ISO 7779)

Dimensions 398 (W) x 330 (D) x135 (H) mm

Weight 6.7 kg

Item Narrow model Wide model

UL 1950 (with deviation 3) Listed, CSA C22.2 NO.950 (with deviation

3) Certified, FCC Class B (J subpart of 15) Certified, CE marking,
EMC Immunity: IEC61000-4-2 level3, Energy Star

Approvals

Specifications Printer specifications

A-3

Paper specifications

Only use paper that corresponds to the paper specifications and test new sorts of paper
before use.

Paper type

Continuous Forms Width
Length

No. of copies
Form thickness (max.)

102–267 mm (4–10.5 in)
102 mm (4 in) up to 559 mm (22 in)
1 to 5

0.35 mm (0.014 in)

Single Sheets Width
Length
Thickness

102–267 mm (4–10.5 in)
76–364 mm (3–14.3 in)

0.35 mm (0.014 in)

Paper specifications Specifications

A-4

Print Area

This section illustrates the recommended print area for single sheets and continuous
forms.

Continuous forms

Narrow model: Wc 102 to 267 mm (4 to 10.5 in)

Lc 5.08 to 25.4 mm (0.2 to 1 in)

Specifications Paper specifications

A-5

Single sheets

Narrow model: Ws 102 to 267 mm (4 to 10.5 in)

Hs 76 to 364 mm (3 to 14.3 in)

Ls 5.08 to 32 mm (0.2 to 1.26 in)

Paper specifications Specifications

A-6

Specifications Paper specifications

A-7

Paper Thickness

Paper thickness is given by the weight of the paper in either grams per square meter
(g/m2) or in pounds per bond (lbs/bond). The following table shows the allowable paper
thickness for one-part paper or for each sheet of multipart paper. The total thickness must
not exceed 0.35 mm (0.014 inch).

The weight of carbonless or carbon-backed paper may vary, depending on the paper man­ufacturer. When using paper of borderline thickness, test the paper before running a job.

Type of Paper Number of Parts Thickness

One-Part Carbonless Single

47–81 g/m2 (12–22 lbs/bond)

Two-Part Carbonless Top

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Three-Part Carbonless Top

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Four-Part Carbonless Top

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Five-Part Carbonless Top

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Two-Part Carbon-Backed Top

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Three-Part Carbon-Backed Top

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Four-Part Carbon-Backed Top

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Paper specifications Specifications

A-8

Carbon-backed: Do not use in high humidity environments.

Carbon-interleaved: Avoid using single sheets format in carbon-interleaved.

Five-Part Carbon-Backed Top

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Middle

40–64 g/m2 (11–17 lbs/bond)

Bottom

40–81 g/m2 (11–22 lbs/bond)

Two-Part Carbon-Interleaved Top

40–64 g/m2 (11–17 lbs/bond)

Carbon Counted as one sheet

Bottom

40–81 g/m

2

(11–22 lbs/bond)

Three-Part Carbon-Backed Top

40–64 g/m2 (11–17 lbs/bond)

Carbon Counted as one sheet

Middle

40–64 g/m

2

(11–17 lbs/bond)

Carbon Counted as one sheet

Bottom

40–81 g/m2 (11–22 lbs/bond)

B-1

B

Interfaces

Your printer offers by default the possibility of operating either via a parallel interface or
an USB interface. In addition, a serial interface (RS232C) or an Ethernet interface are
available as options. Interfaces may vary from unit to unit depending on which configu­ration is purchased.

This appendix provides information you may need for wiring your own interface cables
or for programming computer-to-printer communications. Most users do not need the in­formation in this appendix. To simply connect your printer to your computer, follow the
instructions in Chapter 2, “Operating the printer”, section “Connecting the interface cable”.

Parallel interface

This parallel interface can operate in the following two modes:

• Unidirectional (forward channel) mode or compatible mode: This printer sup-

ports a conventional Centronics interface.

• Bidirectional (forward/reverse channel) mode or nibble mode: This printer sup-

ports a bidirectional communication per Nibble mode of the IEEE 1284 Standard.

The cable connector at the printer side should be a shielded, Amphenol DDK57FE­30360 or equivalent.

The connector pin assignments are given in the following tables by modes. In the tables:

• “Input” denotes a signal from the computer to the printer.

• “Output” denotes a signal from the printer to the computer.

• The standard signal levels are 0.0 to +0.4 V (low), and +2.4 to +5.0 V (high).

Parallel interface Interfaces

B-2

Parallel Interface Pin Assignment

Pin No. Signal In/Out Pin No. Parallel In/Out

1 nSTROBE In 19 Signal GND

2 DATA0 In 20 Signal GND

3 DATA1 In 21 Signal GND

4 DATA2 In 22 Signal GND

5 DATA3 In 23 Signal GND

6 DATA4 In 24 Signal GND

7 DATA5 In 25 Signal GND

8 DATA6 In 26 Signal GND

9 DATA7 In 27 Signal GND

10 nACK Out 28 Signal GND

11 BUSY Out 29 Signal GND

12 PE Out 30 Signal GND

13 SELECT Out 31 nINIT In

14 nAUTOFEED Out 32 nERROR Out

15 NC 33 Signal GND

16 Signal GND 34 NC

17 Chassis GND 35 +5V DC Out

18 +5V DC Out 36 nSELECT IN In