Covidien ForceTriad Troubleshooting and Service guide

4.5 (8)

ForceTriad Energy Platform

Customert Supportupport

Calibrationl ti Proceduredure

Troubleshootingr l shooting

Systemt Serviceervice

Periodici ic Safetyafety CheckCheck

Main Menu

Covidien Customer Support Contacts

Click anywhere on the map to access the Covidien technical support website

Covidien | December 7, 2011 | Confidential

Main Menu

Calibration Procedure

CALIBRATION PROCEDURE DEFINITION

The calibration procedure has been broken down into four different areas of calibration. The different calibration areas segregate the full calibration procedure into smaller, more manageable calibration sections. These sections are then selected based on the service performed. Additional information can be found by clicking on the flow chart below.

The different calibration levels defined below are the

MINIMUM requirement of level of calibration to be performed. Ultimately, a full, level 6 calibration is preferred for all levels of service work completed.

The full calibration procedure definition, including a step- by-step procedure, can be found in the ForceTriad Service Manual. The information found in the Calibration Procedure section of this guide is for reference only.

Calibration Level Definition

Calibration Level 0

No calibration required

 

Periodic Safety Check required

 

 

 

Calibration Level 1

Scanner Calibration

 

 

 

 

 

 

Calibration Level 2

System Leakage Null Calibration

 

 

 

 

 

 

Calibration Level 3

System Leakage Null Calibration

 

 

Utility Calibration

 

 

 

 

 

 

 

 

 

Calibration Level 4

Power Calibration

 

 

System Leakage Null Calibration

 

 

 

 

 

 

 

 

 

Calibration Level 5

Power Calibration

 

 

External Sensor Calibration

 

 

 

System Leakage Null Calibration

 

 

 

 

 

 

Calibration Level 6

Full calibration required

 

 

 

 

 

Covidien | December 7, 2011 | Confidential

CalibrationMain MenuProcedure

System Leakage Null Calibration

The System Leakage Null Calibration process consists of adjusting the LC Tuning on the system. This is

accomplished by using the equipment outlined below and using the touch screen menu navigating to the calibration section.

Main Menu Service Diagnostics Debug Mode

 

 

Item

Qty

 

 

Ground Lug Cable

1

 

 

 

 

 

 

D4 Cable with Current Probe

1

 

 

 

 

 

 

 

 

Current Monitor

1

 

 

 

 

 

 

REM Adaptor

1

LCLC Tuning Setupetup ExampleExample

 

 

 

 

#0 Flathead Screwdriver

1

 

 

 

 

Covidien | December 7, 2011 | Confidential

SystemMainLeakgeMenuNull Cal

LC Tuning Calibration Setup

Covidien | December 7, 2011 | Confidential

CalibrationMain MenuProcedure

Utility Calibration

The Utility Calibration process consists of setting up the date & time, screen brightness, touch screen, and

scanners on the system. This is accomplished by using the equipment outlined below and using the touch screen menu navigating to the calibration section.

TIME & DATE:

Main Menu Setup Time And Date

BRIGHTNESS, TOUCH SCREEN, & SCANNER:

Main Menu Service Maintenance Calibrate Brightness

Touch Screen

Scanner

SetSetTimeTi e & Datete Examplexample

Brightness

t

xample

 

 

 

Brightness

Setup Example

 

 

 

 

 

 

 

 

 

 

TouchscreenScreenSetupt Examplexa ple

 

Item

Qty

 

 

 

 

 

Stylus (Optional)

1

 

 

 

 

 

ScannerSc

Setupt

ExampleExample

 

 

 

 

Ligasure 1 Dot Code Instrument

1

 

 

 

 

 

 

 

Covidien | December 7, 2011 | Confidential

UtilityMainCalibrationMenu

Set Time & Date Setup

DATE & TIME SETUP PROCEDURE

Navigate the ForceTriad touch screen menu to “Setup”, then “Time And Date” to the screen to the left. On this screen, use the green up and down arrows to set the date and time.

After completion of setting the date and time, select the green check mark to store the date &

time.

Covidien | December 7, 2011 | Confidential

UtilityMainCalibrationMenu

Brightness Calibration Setup

High Intensity

 

Low Intensity

 

 

 

 

 

 

 

 

 

 

 

 

 

High Intensity

Low Intensity

Inactive Screen

Covidien | December 7, 2011 | Confidential

UtilityMainCalibrationMenu

Touch Screen Calibration Setup

TOUCH SCREEN SETUP PROCEDURE

Under the “Calibration” section of the touch screen menu, select the touch screen calibration. You will be prompted to touch the crosshair icon on the screen.

Preferably using a stylus, begin touching the center mark of the crosshairs beginning with the left screen moving right.

Your finger tip is an acceptable alternative to the stylus.

Covidien | December 7, 2011 | Confidential

UtilityMainCalibrationMenu

Scanner Calibration Setup

Scanner Calibration

Performing initial scanner calibration on all ports.

Please wait for calibration to complete.

Cancel may leave scanners in unusable state.

SCANNER SETUP PROCEDURE

Under the “Calibration” section of the touch screen menu, select the scanner calibration. You will be prompted to

.

Using appropriate hand pieces, insert the hand piece into the corresponding receptacles as prompted by the on screen commands.

Covidien | December 7, 2011 | Confidential

CalibrationMain MenuProcedure

Power Calibration

The Power Calibration process consists of measuring the RF leakage, current, and voltage on the system. This is

accomplished by using the equipment outlined below and using the touch screen menu navigating to the calibration section.

Main Menu Service Maintenance Calibrate Leakage

Current Cal

Voltage Cal

 

 

 

 

 

 

Item

Qty

 

 

 

 

 

 

Ground Lug Cable

1

 

RFRFLeakageLe

Setupetup ExampleExample

 

 

 

 

 

D4 Cable with Current Probe

1

 

 

 

 

 

 

Current Monitor

1

 

 

 

 

 

 

 

Current C l

t

xample

 

 

 

 

 

 

 

 

Current

Cal Setup Example

 

REM Adaptor

1

 

 

 

 

 

 

 

 

 

Voltage

 

etup Example

 

Cable Lead

2

 

Voltage

Cal Setup

Example

 

 

 

 

 

 

 

 

 

Resistors (1KΩ & 5KΩ - 250W)

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WARNING: Do not hold down on the pushbuttons!

Covidien | December 7, 2011 | Confidential

PowerMainCalibrationMenu

RF Leakage Calibration Setup

WARNING: Do not hold down on the pushbuttons!

Covidien | December 7, 2011 | Confidential

PowerMainCalibrationMenu

Current Calibration Setup

WARNING: Do not hold down on the pushbuttons!

Covidien | December 7, 2011 | Confidential

PowerMainCalibrationMenu

Voltage Calibration Setup

WARNING: Do not hold down on the pushbuttons!

Covidien | December 7, 2011 | Confidential

CalibrationMain MenuProcedure

External Sensor Calibration

The External Sensor Calibration process consists of measuring the REM and AutoBipolar settings on the system.

This is accomplished by using the equipment outlined below and using the touch screen menu navigating to the calibration section.

Main Menu Service Maintenance Calibrate REM

AutoBip

 

 

Item

Qty

 

 

REM Calibrator

1

AutobipolarAutoBipolarSetuptup Examplele

 

Load Box

1

 

 

REM Calibration Cable

1

 

 

REMREM Setupt Examplexample

 

 

 

 

AutoBipolar Cable

1

 

 

 

 

 

 

Covidien | December 7, 2011 | Confidential

ExternalMainSensorMenuCalibration

Autobipolar Calibration Setup

Covidien | December 7, 2011 | Confidential

Covidien ForceTriad Troubleshooting and Service guide

ExternalMainSensorMenuCalibration

REM Calibration Setup

Covidien | December 7, 2011 | Confidential

Main Menu

Error Code Definition & Troubleshooting

E2

E11

E20

E258

E267

E276

E285

E294

E303

E20

E258

E267

E294

E303

E2

E11

E276

E285

E3

E12

E21

E259

E268

E277

E286

E295

E304

E21

E259

E295

E304

E3

E12

E268

E277

E286

E4

E13

E22

E260

E269

E278

E287

E296

E305

E22

E260

E305

E4

E13

E269

E278

E287

E296

E5

E14

E23

E261

E270

E279

E288

E297

E306

E23

E261

E297

E306

E5

E14

E270

E279

E288

E6

E15

E24

E262

E271

E280

E289

E298

E307

E24

E262

E298

E307

E6

E15

E271

E280

E289

 

E16

E25

E263

E272

E281

E290

E299

E308

E7E7

E308

E16

E25

E263

E272

E281

E290

E299

E8

E17

E26

E264

E273

E282

E291

E300

E309

E26

E264

E300

E309

E8

E17

E273

E282

E291

E9

E18

E27

E265

E274

E283

E292

 

E310

E27

E265

E301E301

E310

E9

E18

E274

E283

E292

 

E19

E257

E266

E275

E284

E293

E302

E311

E10E10

E275

E284

E293

E311

E19

E257

E266

E302

NonNon--ErrorErrorCode FailuresFailures

Covidien | December 7, 2011 | Confidential

Main Menu

Non-Error Code Troubleshooting

GrayGray ScreensScreens

BlackBlack ScreensScreens

DarkDark ScreensScreens

FlickeringFlickering ScreensScreens

NoNo PowerPower

UserUserSelfSelf--TestTestErrorError

The system responds to a power cycle and begins the system initiation. The three display screens show a blank, gray screen instead of displaying the white Covidien screen.

.

display screens show a blank, black screen instead of displaying the white Covidien screen.

The system responds to a power cycle and begins the system initiation. The three display screens show a much darker screen of the expected white Covidien screen.

This can range from slightly darker to nearly unreadable.

The system responds to a power cycle and begins the system initiation. The screen and/or screens begin to flicker. The flickering can happen once or occur constantly.

The system does not respond to a power cycle. The system displays and scanners do not illuminate.

The system initiates the self-test and may pass a portion of the testing. The unit then fails at some point during the self-test. The unit will generate an error but not an error code.

ErrorErrorCode Failuresailures

Covidien | December 7, 2011 | Confidential

Non-ErrorMainCodeMenuMenu

Non-Error Code Failures - Gray Screens

The failures that are generated where the displays are blank and gray, there are a couple of scenarios that could cause this. Typically, cables that are not connected or fully connected are the cause.

NON-COMPONENT ACTIONS

1.Power cycling the system

2.Inspecting the component cables

LEADING COMPONENT REPLACEMENTS

1.Ethernet Cable

(Cable between Controller and Display)

2.Steering Relay Cable

(Cable between SR and Display)

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

Covidien | December 7, 2011 | Confidential

Non-ErrorMainCodeMenuMenu

Non-Error Code Failures - Black Screens

The failures that are generated where the displays are blank and black, there is typically one cause of this type of failure, the inverter board.

NON-COMPONENT ACTIONS

1.Power cycling the system

2.Inspecting the component cables

LEADING COMPONENT REPLACEMENTS

1. Inverter Board

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

Covidien | December 7, 2011 | Confidential

Non-ErrorMain CodeMenuMenu

Non-Error Code Failures – No Power

The failures that are generated where the system does not power on nor is there any indication that the system received a signal to power on. There are a couple of possibilities to cause this type of failure.

NON-COMPONENT ACTIONS

1.Power cycling the system

2.Inspecting the component cables

LEADING COMPONENT REPLACEMENTS

1.System Fuse

2.Power Cable

3.Controller Board

4.Low Voltage Power Supply

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

Covidien | December 7, 2011 | Confidential

Non-ErrorMain CodeMenuMenu

Non-Error Code Failures – User Self-Test

The failure that is generated where the system fails a user generated self-test via the “Diagnostics” menu the typical failure mode is the Footswitch Board.

NON-COMPONENT ACTIONS

1.Power cycling the system

2.Inspecting the component cables

LEADING COMPONENT REPLACEMENTS

1. Footswitch Board

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

Covidien | December 7, 2011 | Confidential

Non-ErrorMainCodeMenuMenu

Non-Error Code Failures – Flickering Screens

The failure that is generated where the system fails a user generated self-test via the “Diagnostics” menu the typical failure mode is the Footswitch Board.

NON-COMPONENT ACTIONS

1.Power cycling the system

2.Inspecting the component cables

LEADING COMPONENT REPLACEMENTS

1.Power Cable

• (Cable between SR and Display)

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

Covidien | December 7, 2011 | Confidential

Non-ErrorMain CodeMenuMenu

Non-Error Code Failures – Dark Screens

The failure that is generated where the system fails a user generated self-test via the “Diagnostics” menu the typical failure mode is the Footswitch Board.

NON-COMPONENT ACTIONS

1.Power cycling the system

2.Inspecting the component cables

3.Brightness calibration

LEADING COMPONENT REPLACEMENTS

1. Display Inverter

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

3.Perform a brightness calibration as outlined in the Service Manual.

Covidien | December 7, 2011 | Confidential

Error CodeMainDefinitionMenu Menu

E2 – ERR_SE_ICL_ERROR

The E2 error code is designated and issued to signify that the unit is unable to communicate to the hardware using the HOST ICL registers.

NON-COMPONENT ACTIONS

1. Power cycling the system

2. Performing a full recalibration

LEADING COMPONENT REPLACEMENTS

1. Controller Board

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

3.Perform a level 6 calibration as outlined in the Calibration Section.

Covidien | December 7, 2011 | Confidential

Error CodeMainDefinitionMenu Menu

E3 – ERR_SE_APP_ROM_FAIL

The E3 error code is designated and issued to signify that the DSP application ROM check failed during start-up.

NON-COMPONENT ACTIONS

1. Power cycling the system

2. Performing a full recalibration

LEADING COMPONENT REPLACEMENTS

1. Controller Board

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

3.Perform a level 6 calibration as outlined in the Calibration Section.

Covidien | December 7, 2011 | Confidential

Error CodeMainDefinitionMenu Menu

E4 – ERR_SE_BOOT_ROM_FAIL

The E4 error code is designated and issued to signify that the DSP boot ROM check failed during start-up.

NON-COMPONENT ACTIONS

1. Power cycling the system

2. Performing a full recalibration

LEADING COMPONENT REPLACEMENTS

1. Controller Board

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

3.Perform a level 6 calibration as outlined in the Calibration Section.

Covidien | December 7, 2011 | Confidential

Error CodeMainDefinitionMenu Menu

E5 - ERR_SE_RAM_FAIL

The E5 error code is designated and issued to signify that the DSP RAM check failed during start-up.

NON-COMPONENT ACTIONS

1. Power cycling the system

2. Performing a full recalibration

LEADING COMPONENT REPLACEMENTS

1. Controller Board

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

3.Perform a level 6 calibration as outlined in the Calibration Section.

Covidien | December 7, 2011 | Confidential

Error CodeMainDefinitionMenu Menu

E6 – ERR_SE_RTOS_FAIL

The E6 error code is designated and issued to signify that a software error has occurred. The E6 error code is typically issued during real time to signify an operating system error.

NON-COMPONENT ACTIONS

1.Power cycling the system

2.Performing a full recalibration

LEADING COMPONENT REPLACEMENTS

1.Controller Board

2.System Display

NON-COMPONENT ACTIONS INSTRUCTION

1. Power Cycle the unit and allow the system to perform the self-test.

2.Remove the cover to the ForceTriad system and inspect the system boards ensuring that the boards are properly seated within the unit and that all cables are also securely connected.

3.Perform a level 6 calibration as outlined in the Calibration Section.

Covidien | December 7, 2011 | Confidential

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