Citizen CT-S851 User Manual

LINE THERMAL PRINTER

MODEL CT-S851

User’s Manual

WEEE MARK

If you want to dispose of this product, do not mix it with general household waste. There is a

separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.

Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem

Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union (Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte elektronische Geräte und Produkte.

Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos

ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils électroniques conformément à la législation WEEE sur le recyclage des déchets des équipements électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable dans les pays de l’Union européenne. Les appareils et les machines électriques et électroniques contiennent souvent des matières dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez de façon inappropriée.

Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter

general. Existe un sistema de recogida selectiva de aparatos electrónicos usados, según establece la legislación prevista por la Directiva 2002/96/CE sobre residuos de aparatos eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.

Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste

un sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione RAEE (Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.

Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er

bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt binnen de Europese Unie.

Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige

husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som kun er gældende i den Europæiske Union.

Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação

Por

que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/ 96/CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de uso, em vigor apenas na União Europeia.

Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi

Pol

domowymi odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC) obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych należy stosować oddzielne sposoby utylizacji.

Declaration of Conformity

This printer conforms to the following Standards:

The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.

LVD : EN60950-1

EMC: EN55022 Class A

EN61000-3-2 EN61000-3-3 EN55024

This declaration applies only to the 230-V model.

IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada This Class A digital apparatus complies with Canadian ICES-003. This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus, as set out in the radio interference regulations of the Canadian department of communications.

Pour L’utilisateurs Canadiens Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada. Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements sur l’interférence radio du départment Canadien des communications.

GENERAL PRECAUTIONS

z Before using this product, be sure to read through this manual. After

having read this manual, keep it in a safe, readily accessible place for future reference.

z The information contained herein is subject to change without prior

notice.

z Reproduction or transfer of part or all of this document in any means is

prohibited without permission from Citizen Systems.

z Note that Citizen Systems is not responsible for any operation results

regardless of omissions, errors, or misprints in this manual.

z Note that Citizen Systems is not responsible for any trouble caused as a

result of using options or consumables that are not specified in this manual.

z Except explained elsewhere in this manual, do not attempt to service,

disassemble, or repair this product.

z Note that Citizen Systems is not responsible for any damage attributable

to incorrect operation/handling or improper operating environments that are not specified in this manual.

z Data is basically for temporary use and not stored for an extended period

of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences.

z If you find omissions, errors, or have questions, please contact your

Citizen Systems dealer.

z If you find any pages missing or out of order, contact your Citizen Systems

dealer for a replacement.

—1—

SAFETY PRECAUTIONS

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

z After having read this Manual, keep it in a safe, readily accessible place for future

reference.

z Some of the descriptions contained in this manual may not be relevant to some printer

models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols.

...WHICH SHOULD BE STRICTLY OBSERVED

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

—2—

PRECAUTIONS ON PRINTER INSTALLATION

WARNING

 Do not use or store this product in a place where it will be exposed to:

* Flames or moist air. * Direct sunlight. * Hot airflow or radiation from a heating device. * Salty air or corrosive gases. * Ill-ventilated atmosphere. * Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust. * Static electricity or strong magnetic fields.

• Neglecting these warnings may result in printer failure, overheating, emission of smoke, fire, or electric shock.

 Do not drop any foreign object nor spill liquid into the printer. Do not

place any object on the printer either.

 Do not drop any metallic object such as paper clips, pins or screws

into the printer.

 Do not place a flower vase, pot, or anything containing water on the

printer.

 Do not spill coffee, soft drinks, or any other liquid into the printer.  Do not spray insecticide or any other chemical liquid over the printer.

• Dropping a metallic foreign object into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:  Do not subject the printer to strong impacts or hard jolts (e.g., being

stepped on, dropped or struck).

 Never attempt to disassemble or modify the printer.

• Neglecting to handle properly may result in printer failure, overheating, emission of smoke, fire, or electric shock.

 Install, use, or store the printer out of the reach of children.

• Electric appliances could cause an unexpected injury or accident if they are handled or used improperly.

• Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer.

• The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

—3—

CAUTION

Do not use the printer under the following conditions.

 Avoid locations subject to vibration or instability.  Avoid locations where the printer is not level.

• The printer may fall and cause an injury.

• The quality of printing may deteriorate.

 Do not obstruct the printer’s air vents.  Do not place anything on the printer.  Do not cover or wrap the printer in cloth or blankets.

• Doing so could cause heat to build up and deform the case or start a fire.

 Avoid using the printer near a radio or TV set or from supplying it from

the same electric outlet as these appliances.

 Avoid using the printer interconnected with a cable or cord that has

no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

 Avoid using the printer with a device that is a strong source of noise.

• The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical appliances adversely influence the printer, causing data errors or malfunction.

 Installed in any orientation other than those specified.

• Malfunction, failure, or electric shock may result.

 Connect the printer to a ground.

• Electric leakage may cause an electric shock.

 Do not connect the printer’s ground to any of the following:

* Gas piping

• A gas explosion could result. * Telephone line ground * Lightning rod

• If lightning strikes a large surge of current may cause fire or

shock.

* Water pipes

• Plastic water pipes should not be used for grounding. (Those

approved by a Waterworks Department may be used.)

 Before connecting or disconnecting the grounding lead to or from the

printer, always unplug it from the electric outlet.

—4—

PRECAUTIONS IN HANDLING THE PRINTER

WARNING

Please observe the following precautions for power source and power cord:

 Do not plug or unplug the power cord with a wet hand.  Use the printer only at the specified supply voltage and frequency.  Use only the specified AC adapter with the printer.  Check to make sure that the supply outlet from which the printer is

powered has a sufficient capacity.

 Do not supply the printer from a power strip or current tap shared with

other appliances.

 Do not plug the power cord into an electric outlet with dust or debris

left on the plug.

 Do not use a deformed or damaged power cord.  Do not move the printer while its power is on.

• Neglecting to handle it properly may result in printer failure, emission of smoke, fire, or electric shock.

• An overload may cause the power cord to overheat, catch fire, or the circuit breaker to trip.

 Do not allow anything to rest on the power cord. Do not place the

printer where the power cord may be stepped on.

 Do not use or carry the printer with its power cord bent, twisted, or

pulled.

 Do not attempt to modify the power cord unnecessarily.  Do not place the power cord near any heating device.

• Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer.

 Do not leave things around the electric outlet.  Supply power to the printer from a convenient electric outlet, readily

accessible in an emergency.

• Pull the plug to immediately shut it down in an emergency.

 Insert the power plug fully into the outlet.  If the printer will not be used for a long time, disconnect it from its

electric outlet.

 Hold the plug and connector when plugging or unplugging the power

cord or signal cable after turning off the printer and the appliance connected to it.

—5—

CAUTION

Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.

THIS LABEL INDICATES THE RISK OF BURNS DUE TO THE HIGH TEMPERATURE OF THE PRINT HEAD AND A RISK OF BEING CUT BY THE MANUAL AND AUTO CUTTERS WHILE THE PAPER COVER IS OPEN.

 Do not transport this printer with the paper roll inside.

• Printer failure or damage may occur.

To prevent possible malfunction or failure observe the following.

 Avoid operating the printer without paper properly loaded.  Avoid the use of paper not complying with specifications.

• May result in poor print quality.

 Avoid using torn pieces of paper or paper spliced with plastic adhesive

tape.

 Avoid forcibly pulling already loaded paper by hand.  Avoid using a sharp pointed device to operate panel buttons.

 Be sure to firmly insert the cable plugs into their mating sockets.

• A cross connection may damage the printer’s internal electronics or the host system’s hardware.

 Only use the printer with devices that have designated solenoid

specifications for the cash drawer interface connector.

• Neglecting this caution may result in malfunction or failure.

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CAUTION

To prevent injury and printer failures from worsening, observe the following:  While the paper cover is open, be careful to not touch the manual

cutter that is in the paper eject slot.

 Do not touch the printing surface of the thermal head.  Do not touch any of the moving parts (e.g., paper cutter, gears, active

electric parts) while the printer is working.

 In case of trouble do not attempt to repair the printer. Ask Citizen

Systems service for repair.

 Be careful that the covers do not pinch your hands or fingers.  Be careful of the sharp edges on the printer. Do not allow them to

injure you or damage property.

• May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the electric outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.  When cleaning the printer, always turn it off and unplug it from the

electric outlet.

 Use a soft, dry cloth for cleaning the surface of the printer case.

For severe stains, use a soft cloth slightly dampened with water. Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth.

 To remove paper dust, use a soft brush.

CAUTION

• The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before starting maintenance work.

Visit the following site to get documentation, drivers, utilities, and other information. http://www.citizen-systems.co.jp/english/support/index.html

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THE TABLE OF CONTENTS

1. GENERAL OUTLINE ....................................................................9

1.1 Features .......................................................................................... 9

1.2 Unpacking .................................................................................... 10

1.3 Model Classification .................................................................... 10

1.4 Basic Specifications..................................................................... 11

2. EXPLANATION OF PRINTER PARTS .......................................12

2.1 Printer Appearance...................................................................... 12

2.2 Inside the Paper Cover ................................................................ 15

2.3 Other Built-in Functions .............................................................. 16

3. SETUP ........................................................................................17

3.1 Connecting the AC Power Cord.................................................. 17

3.2 Connecting Interface Cables ....................................................... 18

3.3 Connecting the Cash Drawer ...................................................... 20

3.4 Connecting an External Device................................................... 22

3.5 Precautions for Installing the Printer ......................................... 23

3.6 Partition for Paper Roll ................................................................ 24

3.7 Setting the DIP Switch on the Serial Interface Board ............... 25

3.8 Adjusting the Paper Near-end Sensor ....................................... 26

3.9 Setting Paper Thickness.............................................................. 27

3.10 Loading Paper ............................................................................ 28

3.11 Attaching the Power Switch Cover........................................... 29

3.12 Attaching the Interface Cover ................................................... 30

3.13 Removing the Interface Cover .................................................. 30

4. MAINTENANCE AND TROUBLESHOOTING........................... 31

4.1 Periodic Cleaning......................................................................... 31

4.2 Clearing a Cutter Lock (1)............................................................ 32

4.3 Clearing a Cutter Lock (2)............................................................ 32

4.4 Function Test Mode..................................................................... 34

4.5 Key Lock Function........................................................................ 36

4.6 Hexadecimal Dump Printing....................................................... 37

4.7 Error Messages ............................................................................ 38

5. OTHER .......................................................................................40

5.1 External Views and Dimensions................................................. 40

5.2 Printing Paper .............................................................................. 41

5.3 Manual Setting of Memory Switches ........................................ 42

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1. GENERAL OUTLINE

The CT-S851 line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications.

1.1 Features

z High-speed (300 mm/s) printing. z Design so compact it can be installed anywhere (maximum 3-inch (83-mm)

paper roll size)

z Waterproof construction prevents water from entering through the top z Paper is output from the front so the printer can be placed in restricted spaces z Choose from two models with either 3-inch (83/80 mm) or 2-inch (60/58 mm)

wide paper rolls

z Built-in power supply or AC adapter types available z Printer status and errors indicated by LCD, LED, and a buzzer z LCD and five buttons make it easy to change settings z Equipped with a fast and quiet cutter z Easy to clear cutter jams z Interchangeable interface z Built-in cash drawer kick-out interface z Equipped with a serial interface for external devices z Memory switches make customization possible z Store user-defined characters and logos on user memory z Barcode and 2D barcode printing supported z 2-color printing supported (when specified paper used) z Driver and utility software included

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1.2 Unpacking

Make sure the following items are included with your printer.

z Printer: 1 z Interface cover: 1 z AC power cord: 1 z Power switch cover: 1 z Sample paper roll: 1 roll z CD-ROM: 1

z Quick Start Guide: 1 z AC adapter z USB cable

Notes: *1: CT-S851A only *2: USB interface types only

In designated markets

*1:1

*2:1

CT-S851S

(Built-in power supply type)

36AD3 AC adapter built in

CT-S851A

(AC adapter type)

AC power cord

Power switch

cover

AC adapter

(36AD2)

Quick Start

Guide

USB cable

AC power

cord

Power switch

cover

Sample

paper roll

USB cable

CD-ROM

Interface coverCD-ROM

Quick Start

Guide

Sample

paper roll

Interface cover

1.3 Model Classification

Model numbers indicate printer features according to the following system.

Power supply DC:No power source S: Built-in power supply type A: AC adapter type Paper width 3: 3 inch (80/83 mm) 2: 2 inch (58/60 mm)

Note: *: AC power cord, serial I/F screw, firmware and other specifications vary according to markets.

CT - S851S 3 RS E - BK - P L M1

Interface PA: Parallel RS: Serial RS-232C UB: USB only UH: USB with hub ET: Ethernet (standard type) ES: Ethernet (multi-function type) UP: Powered USB

Market J: Japan E: Europe/Asia U: North America C: China

—10—

Label

:No

L: Label printing

BM sensor

:No M1: Left side M2: Right

side

PNE sensor

:No

P: PNE sensor Body case color

WH: Cool white BK: Black

1.4 Basic Specifications

Item Specifications

Model CT-S851 Print method Line thermal dot print method Print width

Dot density 8 × 8 dots/mm (203 dpi) Print speed 300 mm/s (fastest, print density 100%), 2400 dot-lines/s Number of print

columns

Character size

Character type Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866/

Liquid crystal display (LCD) User memory 384 KB (capable of storing user-defined characters and logos) Bar code types UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE39, CODE128, CODABAR (NW-7),

Line spacing 4.23 mm (1/6 inch) (changeable using commands) Paper roll

Interface Serial (RS-232C compliant), parallel (IEEE 1284 compliant), USB, USB with

Cash drawer kick-out Supports 2 cash drawers External device port RJ-45, 8-pin connector Buffer size 4 k bytes/45 bytes Supply voltage DC 24 V ±5% Power consumption Approximately 45 W (normal printing), 3 W (standby) AC adapter

(36AD2, 36AD3) Weight CT-S851S: Approx. 1.9 kg, CT-S851A: Approx. 1.5 kg Outside dimensions CT-S851S: 145 (W) × 192 (D) × 142 (H) mm

Operating temperature and humidity

Storage temperature and humidity

Reliability Print head life: 150 km, 200 million pulses (at normal temperature and

Safety standard

*1 80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots,

54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots,

48.75 mm/390 dots, 68.25 mm/546 dots

—

Paper width

Font

Maximum number of characters

(columns)

83 mm 80 mm 60 mm 58 mm

Dot configuration

Font A 53483635 12 × 24 Font B 71644846 9 × 17 Font C 80725452 8 × 16

*3 Font A: 1.50 × 3.00 mm

Font B: 1.13 × 2.13 mm Font C: 1.00 × 2.00 mm

WPC1252/katakana/Thai code 18 128 × 32 dots STN liquid crystal, white/red LED backlight

CODE93, PDF417, QR Code

Paper roll: 83 mm/80 mm/60 mm/58 mm × maximum φ83 mm Paper thickness: 65-75 μm (core tube diameter: inner 12 mm/outer 18 mm)

-1

75-150 μm (core tube diameter: inner 25.4 mm/outer 32 mm)

hub, Ethernet, Powered USB

Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA Rated output: DC 24 V, 2.1 A

CT-S851A: 145 (W) × 192 (D) × 114 (H) mm 5 to 45°C, 10 to 90% RH (no condensation)

-20 to 60°C, 10 to 90% RH (no condensation)

humidity using recommended paper) Auto cutter life: 2 million cuts (at normal temperature/humidity, using recommended paper and paper thickness)

*5 UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking

—11—

(dots)

Notes: *1: When paper width is 83, 80, 60, or 58 mm. *2: The number of printable columns is selected using a memory switch.

The numbers of columns noted in this table refer to typical models. The number of columns varies depending on specifications.

*3: Characters appear small because the dimensions include a blank area surrounding each

character.

*4: The 36AD2 is the AC adapter packaged as an accessory with the CT-S851A.

The 36AD3 is the AC adapter built in to the CT-S851S.

*5: Compliant if the Citizen Systems AC adapter (36AD2/36AD3) is used.

2. EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

Names of parts

Paper cover

Operation panel

Cover open button

Front cover

Power switch

z Paper cover

Open to load paper.

z Cover open button

Use this button to open the paper cover.

z Front cover

Open and close this cover to clear a cutter lock.

Refer to 4.3 Clearing a Cutter Lock (2)

z Front cover release button

Press this button to open the front cover.

z Power switch

Press this button to turn the power on or off.

—12—

Rear connectors

Front cover release button

+ 35 hidden pages