Citizen CT-S801 II Service Manual

LINE THERMAL PRINTER

MODEL CT-S801 Type II

User’s Manual Mode d’emploi Benutzerhandbuch Manuale dell’utente Manual de Usuario

WEEE MARK

En	If you want to dispose of this product, do not mix it with general household waste. There is a
	separate collection systems for used electronics products in accordance with legislation under
	the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.
Ge	Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem
	Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union
	(Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte
	elektronische Geräte und Produkte.
Fr	Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos
	ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils
	électroniques conformément à la législation WEEE sur le recyclage des déchets des
	équipements électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable
	dans les pays de l’Union européenne.
	Les appareils et les machines électriques et électroniques contiennent souvent des matières
	dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez
	de façon inappropriée.
Sp	Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter
	general. Existe un sistema de recogida selectiva de aparatos electrónicos usados, según
	establece la legislación prevista por la Directiva 2002/96/CE sobre residuos de aparatos
	eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.
It	Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste
	un sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione
	RAEE (Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.
Du	Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er
	bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk
	voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt
	binnen de Europese Unie.
Da	Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige
	husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter
	i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som
	kun er gældende i den Europæiske Union.
Por	Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação
	que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/
	96/CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de
	uso, em vigor apenas na União Europeia.
Pol	Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi
	domowymi odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC)
	obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych
	należy stosować oddzielne sposoby utylizacji.

Declaration of Conformity

This printer conforms to the following Standards:

The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2011/65/EU, and the WEEE Directive 2002/96/EC.

LVD : EN60950-1

EMC: EN55022 Class A

EN61000-3-2

EN61000-3-3

EN55024

This declaration applies only to the 230-V model.

IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada

This Class A Information Technology Equipment (ITE) complies with Canadian CAN ICES-3(A)/NMB-3(A).

This Information Technology Equipment (ITE) does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Pour L’utilisateurs Canadiens

Cet Equipements informatiques (EI) de la classe A est conforme a la norme CAN ICES- 3(A)/NMB-3(A) du Canada.

Le present Equipements informatiques (EI) n'emet pas de bruite radio electriques depassant les limites applicables aux appareils numeriques de la classe A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.

ENGLISH

GENERAL PRECAUTIONS

Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference.

The information contained herein is subject to change without prior notice.

Reproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems.

Note that Citizen Systems is not responsible for any operation results regardless of omissions, errors, or misprints in this manual.

Note that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual.

Except explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product.

Note that Citizen Systems is not responsible for any damage attributable to incorrect operation/handling or improper operating environments that are not specified in this manual.

Data is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences.

If you find omissions, errors, or have questions, please contact your Citizen Systems dealer.

If you find any pages missing or out of order, contact your Citizen Systems dealer for a replacement.

"Made for iPod," "Made for iPhone," and "Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

Please note that the use of this accessory with iPod, iPhone or iPad may affect wireless performance.

iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Air and iPad mini are trademarks of Apple Inc.

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

QR Code is a registered trademark of DENSO WAVE INCORPORATED.

Ethernet is a registered trademark of Fuji Xerox Corporation.

Bluetooth® is a registered trademark of Bluetooth-SIG Inc.

CITIZEN is a registered trademark of Citizen Watch Co., Ltd. Japan

All other trademarks are the property of their respective owners.

Citizen Systems use these trademarks in accordance with the license of relevant owners.

Copyright ©2016 by CITIZEN SYSTEMS JAPAN CO., LTD.

— 1 —

SAFETY PRECAUTIONS ...WHICH SHOULD BE STRICTLY OBSERVED

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury).

In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

After having read this Manual, keep it in a safe, readily accessible place for future reference.

Some of the descriptions contained in this manual may not be relevant to some printer models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols.

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

— 2 —

PRECAUTIONS ON PRINTER INSTALLATION

WARNING

 Do not use or store this product in a place where it will be exposed to: * Flames or moist air.

* Direct sunlight.

* Hot airflow or radiation from a heating device. * Salty air or corrosive gases.

* Ill-ventilated atmosphere.

* Chemical reactions in a laboratory.

*Airborne oil, steel particles, or dust.

*Static electricity or strong magnetic fields.

•Neglecting these warnings may result in printer failure, overheating, emission of smoke, fire, or electric shock.

 Do not drop any foreign object nor spill liquid into the printer. Do not place any object on the printer either.

 Do not drop any metallic object such as paper clips, pins or screws into the printer.

 Do not place a flower vase, pot, or anything containing water on the printer.

 Do not spill coffee, soft drinks, or any other liquid into the printer.

 Do not spray insecticide or any other chemical liquid over the printer.

• Dropping a metallic foreign object into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:

 Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on, dropped or struck).

 Never attempt to disassemble or modify the printer.

• Neglecting to handle properly may result in printer failure, overheating, emission of smoke, fire, or electric shock.

 Install, use, or store the printer out of the reach of children.

• Electric appliances could cause an unexpected injury or accident if they are handled or used improperly.

•Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer.

•The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

—3 —

CAUTION

Do not use the printer under the following conditions.

Avoid locations subject to vibration or instability.

Avoid locations where the printer is not level.

•The printer may fall and cause an injury.

•The quality of printing may deteriorate.

 Do not obstruct the printer’s air vents.  Do not place anything on the printer.

 Do not cover or wrap the printer in cloth or blankets.

•Doing so could cause heat to build up and deform the case or start a fire.

Avoid using the printer near a radio or TV set or from supplying it from the same electric outlet as these appliances.

Avoid using the printer interconnected with a cable or cord that has no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

Avoid using the printer with a device that is a strong source of noise.

•The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical appliances adversely influence the printer, causing data errors or

malfunction.

Installed in any orientation other than those specified.

• Malfunction, failure, or electric shock may result.

Connect the printer to a ground.

• Electric leakage may cause an electric shock.

Do not connect the printer’s ground to any of the following:

*Gas piping

•A gas explosion could result.

*Telephone line ground

*Lightning rod

•If lightning strikes a large surge of current may cause fire or shock.

*Water pipes

•Plastic water pipes should not be used for grounding. (Those approved by a Waterworks Department may be used.)

Before connecting or disconnecting the grounding lead to or from the printer, always unplug it from the electric outlet.

— 4 —

PRECAUTIONS IN HANDLING THE PRINTER

WARNING

Please observe the following precautions for power source and power cord:

Do not plug or unplug the power cord with a wet hand.

Use the printer only at the specified supply voltage and frequency.

Use only the specified AC adapter with the printer.

Check to make sure that the supply outlet from which the printer is

powered has a sufficient capacity.

 Do not supply the printer from a power strip or current tap shared with other appliances.

 Do not plug the power cord into an electric outlet with dust or debris left on the plug.

 Do not use a deformed or damaged power cord.  Do not move the printer while its power is on.

• Neglecting to handle it properly may result in printer failure, emission of smoke, fire, or electric shock.

• An overload may cause the power cord to overheat, catch fire, or the circuit breaker to trip.

 Do not allow anything to rest on the power cord. Do not place the printer where the power cord may be stepped on.

 Do not use or carry the printer with its power cord bent, twisted, or pulled.

 Do not attempt to modify the power cord unnecessarily.  Do not place the power cord near any heating device.

• Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer.

Do not leave things around the electric outlet.

Supply power to the printer from a convenient electric outlet, readily

accessible in an emergency.

• Pull the plug to immediately shut it down in an emergency.

 Insert the power plug fully into the outlet.

 If the printer will not be used for a long time, disconnect it from its electric outlet.

Hold the plug and connector when plugging or unplugging the power cord or signal cable after turning off the printer and the appliance connected to it.

— 5 —

CAUTION

Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.

THIS LABEL INDICATES THE

RISK OF BURNS DUE TO THE

HIGH TEMPERATURE OF THE

PRINT HEAD AND A RISK OF

BEING CUT BY THE MANUAL

AND AUTO CUTTERS WHILE

THE PAPER COVER IS OPEN.

 Do not transport this printer with the paper roll inside.

• Printer failure or damage may occur.

To prevent possible malfunction or failure observe the following.

Do not open the paper cover during printing.

Avoid operating the printer without paper properly loaded.

Avoid the use of paper not complying with specifications.

• May result in poor print quality.

Avoid using torn pieces of paper or paper spliced with plastic adhesive tape.

 Avoid forcibly pulling already loaded paper by hand.

 Avoid using a sharp pointed device to operate panel buttons.

 Be sure to firmly insert the cable plugs into their mating sockets.

•A cross connection may damage the printer’s internal electronics or the host system’s hardware.

Only use the printer with devices that have designated solenoid specifications for the cash drawer interface connector.

• Neglecting this caution may result in malfunction or failure.

— 6 —

CAUTION

To prevent injury and printer failures from worsening, observe the following:  While the paper cover is open, be careful to not touch the manual

cutter that is in the paper eject slot.

 Do not touch the printing surface of the thermal head.

Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working.

 In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair.

Be careful that the covers do not pinch your hands or fingers.

Be careful of the sharp edges on the printer. Do not allow them to

injure you or damage property.

• May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the electric outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

 When cleaning the printer, always turn it off and unplug it from the electric outlet.

 Use a soft, dry cloth for cleaning the surface of the printer case. For severe stains, use a soft cloth slightly dampened with water.

Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth.

 To remove paper dust, use a soft brush.

CAUTION

•The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before starting maintenance work.

Visit the following site to get documentation, drivers, utilities, and other information.

http://www.citizen-systems.co.jp/english/support/index.html

— 7 —

THE TABLE OF CONTENTS
1. GENERAL OUTLINE....................................................................		9
1.1	Features...........................................................................................	9
1.2	Unpacking......................................................................................	10
1.3	Model Classification ......................................................................	10
1.4	Basic Specifications.......................................................................	11
2. EXPLANATION OF PRINTER PARTS .......................................		13
2.1	Printer Appearance ........................................................................	13
2.2	Inside the Paper Cover ..................................................................	16
2.3	Other Built-in Functions.................................................................	18
3. SETUP........................................................................................		20
3.1	Connecting the AC Power Cord ....................................................	20
3.2	Connecting Interface Cables .........................................................	21
3.3	Bluetooth Interface Board .............................................................	23
3.4	Ethernet (LAN) Interface Board .....................................................	25
3.5	Wireless LAN Interface Board .......................................................	28
3.6	Connecting the Cash Drawer ........................................................	32
3.7	Precautions for Installing the Printer .............................................	34
3.8	Partition for Paper Roll...................................................................	35
3.9	Setting the DIP Switch on the Serial Interface Board....................	36
3.10	Adjusting the Paper Near-end Sensor..........................................	37
3.11 Loading Paper ..............................................................................		38
3.12	Calibrating the Paper Sensor .......................................................	39
3.13	Selecting a Paper Type ................................................................	42
3.14 Attaching the Power Switch Cover..............................................		43
3.15	Attaching the Interface Cover......................................................	43
3.16 Removing the Interface Cover.....................................................		44
3.17	Installing a Driver .........................................................................	44
3.18	Precautions for Creating Applications and Practical
	Operations ...................................................................................	45
4. MAINTENANCE AND TROUBLESHOOTING...........................		46
4.1	Periodic Cleaning ...........................................................................	46
4.2	Clearing a Cutter Lock (1) ..............................................................	47
4.3	Clearing a Cutter Lock (2) ..............................................................	48
4.4	Function Test Mode ......................................................................	49
4.5	Key Lock Function .........................................................................	51
4.6	Hexadecimal Dump Printing ..........................................................	52
4.7	Error Messages .............................................................................	53
4.8	Paper Jams....................................................................................	55
4.9	Serial Interface Operation Precautions ..........................................	55
5. OTHER .......................................................................................		56
5.1	External Views and Dimensions ....................................................	56
5.2	Printing Paper ................................................................................	57
5.3	Manual Setting of Memory Switches............................................	60

— 8 —

1. GENERAL OUTLINE

The CT-S801II line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals.

These printers have extensive features so they can be used in a wide range of applications.

1.1Features

Prints at speeds up to 300 mm/sec

Design so compact it can be installed anywhere (maximum 3-inch (83-mm) paper roll size)

Choose from two models with either 3-inch (83/80 mm) or 2-inch (60/58 mm) wide paper rolls

Built-in power supply or AC adapter types available

Printer status and errors indicated by LCD, LED, and a buzzer

LCD and four buttons make it easy to change settings

Equipped with a fast and quiet cutter

Easy to clear cutter jams

USB power supply OFF

Interchangeable interface

Built-in cash drawer kick-out interface

Memory switches make customization possible

Store user-defined characters and logos on user memory

Barcode and 2D barcode printing supported

16 level greyscale and clear printing

Paper saving functions

Japanese Kanji, Chinese(simplified and traditional) and Hangul supported

Driver and utility software included

Apple MFi certified Bluetooth communication support (Bluetooth model)

Some models support label paper and/or black mark paper

— 9 —

1.2 Unpacking

Make sure the following items are included with your printer.

 Printer:	1
 Interface cover:	1
 AC power cord:	1
 Power switch cover:	1
 Sample paper roll:	1 roll
 CD-ROM:	1

 Quick Start Guide:	2
 AC adapter*1:	1
 USB cable*2:	1

Notes:

*1: CT-S801IIA only

*2: USB interface types only In designated markets

		AC power cord	USB cable	Sample	Quick Start
				paper roll	Guide
	CT-S801IIS	Power switch cover
	(Built-in power supply type)		CD-ROM	Interface cover
	36AD3/37AD3 AC adapter built in
		AC adapter	AC power	USB cable	Sample
		(36AD2/37AD5)	cord		paper roll
	CT-S801IIA	Quick Start	Power switch	CD-ROM	Interface cover
	(AC adapter type)
		Guide	cover

1.3 Model Classification

Model numbers indicate printer features according to the following system.

CT - S801IIS 3 RS

E - BK - P L M1

Power supply

BM sensor

DC:No power source

:

No

S: Built-in power supply type

M1:

Left side

A: AC adapter type

M2:

Right

Paper width

side*2

3: 3 inch (80/83 mm)

Label

2: 2 inch (58/60 mm)

:

No

Interface

L:

Label printing

PA:

Parallel

PNE sensor

RS:

Serial RS-232C

:

No

UB:

USB only

P:

PNE sensor

UH:

USB with hub

Body case color

ET:

Ethernet (standard type)

Market*1

WH: Cool white

ES:

Ethernet (multi-function type)

J:

Japan

E: Europe

BK:

Black

UP:

Powered USB

U: North America

BT:

Bluetooth

C:

China

WF:

WiFi W5: WiFi(5.0GHz)

A:

Asia/Oceania

Certain combinations may not be available. Check with Citizen beforehand. Notes:

*1: AC power cord, serial I/F screw, firmware and other specifications vary according to markets. *2: 3-inch type only

— 10 —

1.4 Basic Specifications

Item	Specifications
Model	CT-S801II
Print method	Line thermal dot print method
Print width *1	80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots,
	54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots,
	48.75 mm/390 dots, 68.25 mm/546 dots
Dot density	8 8 dots/mm (203 dpi)
Print speed	300 mm/s (fastest, print density 100%, 2400 dot-lines/s)
	150 mm/sec (1200 dot lines/sec) (for label specifications)

Number of print		—	Maximum number of characters
columns *2				(columns)			Dot configuration
			83 mm	80 mm	60 mm	58 mm	(dots)
	Font A		53	48	36	35	12 24
	Font B		71	64	48	46	9 24
	Font C		80	72	54	52	8 16
Character size*3	Font A: 1.50 3.00 mm
	Font B: 1.13 3.00 mm
	Font C: 1.00 2.00 mm

Character type	Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866,
	WPC1252, katakana, ThaiCode 11/18 (1Pass/3Pass), TCVN-3
Liquid crystal display (LCD)	128 32 dots STN liquid crystal, white/red LED backlight
User memory	384 KB (capable of storing user-defined characters and logos)
Bar code types	UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE39, CODE128, CODABAR (NW-7),
	CODE93, PDF417, QR Code, GS1-DataBar
Line spacing	4.23 mm (1/6 inch) (changeable using commands)
Paper roll	+0	+0	+0	+0
	Paper roll: 83 -1	mm/80 -1 mm/60	-1 mm/58	-1 mm maximum 83 mm
	Paper thickness: 65 to 75 m (core tube diameter: inner 12 mm/outer 18 mm)
		75 to 85 m (core tube diameter: inner 25.4 mm/outer 32 mm)
		85 to 150 m (core tube diameter: inner 25.4 mm/outer 32 mm:
		Supported by label-printing models only)
Interface	Serial (RS-232C compliant), parallel (IEEE 1284 compliant), USB, USB with hub,
	Ethernet, Powered USB, Bluetooth(3.0), wireless LAN (802.11b/g or 802.11a/b/g/n)
Cash drawer kick-out	Supports 2 cash drawers
Buffer size	4 k bytes/45 bytes
Supply voltage	DC 24 V 5%
Power consumption	Approximately 45 W (normal printing), 3 W (standby)
AC adapter *4	Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA
(36AD2/3, 37AD3/5)	Rated output: DC 24 V, 2.1 A

— 11 —

Item	Specifications
Weight	CT-S801IIS: Approx. 2 kg, CT-S801IIA: Approx. 1.6 kg
Outside dimensions	CT-S801IIS: 145 (W) 192 (D) 148 (H) mm
	CT-S801IIA: 145 (W) 192 (D) 120 (H) mm
Operating temperature	5 to 45°C, 10 to 90% RH (no condensation)
and humidity
Storage temperature	-20 to 60°C, 10 to 90% RH (no condensation)
and humidity
Reliability	Print head life: 150 km, 200 million pulses (at normal temperature/humidity,
	using recommended paper and paper thickness)
	Auto cutter life: 2 million cuts (at normal temperature/humidity, using
	recommended paper and paper thickness)
Safety standard *5	UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking

Notes:

*1: When paper width is 83, 80, 60, or 58 mm.

*2: The number of printable columns is selected using a memory switch.

The numbers of columns noted in this table refer to typical models. The number of columns varies depending on specifications.

*3: Characters appear small because the dimensions include a blank area surrounding each character. *4: The 36AD2/37AD5 is the AC adapter packaged as an accessory with the CT-S801IIA.

The 36AD3/37AD3 is the AC adapter built in to the CT-S801IIS.

*5: Compliant if the Citizen Systems AC adapter (36AD2/3, 37AD3/5) is used.

— 12 —

2.EXPLANATION OF PRINTER PARTS

2.1Printer Appearance

Names of parts

Paper cover

Cover open lever

Operation panel

Front cover

	Power switch
	Front cover	Rear connectors
Maintenance cover	release button
(Front view)	(Rear view)

Paper cover

Open to load paper.

(A label guide is attached to the paper cover of label-printing models.)

Cover open lever

Use this lever to open the paper cover.

Front cover

Open and close this cover to clear a cutter lock.

Refer to 4.3 Clearing a Cutter Lock (2)

Front cover release button

Press this button to open the front cover.

Power switch

Press this switch to turn the power on or off.

Maintenance cover

Not applicable for this product. Not used. Do not remove.

— 13 —

CAUTION

Do not open the maintenance cover.

Operation panel

LCD

LOCK icon		PAPER LOW

LED Button 1 to Button 4	Button 1 (FEED)	Button 4 (MENU)

Examples are shown in the diagram of the LCD above on the right.

LCD

Indicates the printer’s status, button names, types of errors, and messages.

LED

Lights green when the power is on, turns off when the power is off. Flashes green when receiving data.

Lights red in special modes and in case of errors.

Lights orange when paper is low (paper near-end) or the print head is hot.

Button 1 to Button 4

Functions assigned to these buttons vary depending on the active mode. The buttons are called button 1, button 2, button 3, and button 4 in order from left to right.

FEED button

Press this button to feed paper.

To release a cutter lock, remove the cause of the lock, close the paper cover, and then press the FEED button.

Refer to 4.7 Error Messages

MENU button

Press and hold this button (for at least two seconds) to access the memory switch setting mode.

Refer to 5.3 Manual Setting of Memory Switches

PAPER LOW

Appears when the paper roll is near its end.

— 14 —

LOCK icon

This icon indicates that the MENU button is inoperative.

Refer to 4.5 Key Lock Function

LCD in the vertical or wall mounted position

You can change the memory switch settings to invert the LCD if the printer is used in a vertical position or installed on a wall.

Inverted image

Refer to 5.3 Manual Setting of Memory Switches

Rear connectors

Interface connector	Cash drawer
	kick-out
(serial, parallel, USB, etc.)	connector

Power connector (AC adapter type)

AC inlet (built-in power supply type)

Interface connector (serial, parallel, USB, etc.) Connects to the interface cable.

The serial interface board is equipped with a DIP switch.

Cash drawer kick-out connector

Connects to the cable from the cash drawer.

Power connector (AC adapter type) Connects to the AC adapter cable.

AC inlet (built-in power supply type) Connects to the AC power cord.

— 15 —

2.2 Inside the Paper Cover

	Paper-end sensor
	(PE sensor)
Auto cutter	Paper damper	Platen
	Button to change paper
	near-end sensor
Manual cutter

Print head (thermal)

Paper near-end sensor (PNE sensor)

Platen

Feeds the paper.

Do not remove the platen except to do maintenance.

Paper near-end sensor (PNE sensor)

Detects when the paper is near the end of the roll. Adjust the position of the sensor to determine when it detects the end of the paper is near.

Button to change paper near-end sensor

Change the position of the paper near-end sensor to match the paper being used.

Refer to 3.10 Adjusting the Paper Near-end Sensor

Manual cutter

For cutting the paper manually when printing is finished.

Auto cutter

Automatically cuts the paper when printing is finished.

Refer to 5.3 Manual Setting of Memory Switches

Print head (thermal)

Prints characters and graphic data on paper (paper rolls).

Paper end sensor (PE sensor)

Detects when there is no paper. Printing stops when this sensor detects there is no paper.

—16 —

Paper damper Assists paper feed.

The components in the figure below are used in label-printing models and black mark models.

Label sensor

Black mark sensor (M1)

Label sensor

Paper damper stopper

Black mark sensor (M2)

Paper damper stopper

Used to lock the paper damper.

Black mark sensor

Detects black marks on black mark paper.

The sensor position is either M1 or M2, depending on the model classification.

Refer to 1.3 Model Classification

Label sensor

Measures the length of label paper.

— 17 —

2.3Other Built-in Functions

Buzzer

Buzzes when errors occur or when operations or command operations are performed.

Refer to 4.7 Error Messages

User memory

You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

Memory switch

Setting of various kinds of functions can be stored in memory. Settings remain stored in the memory even if the printer is turned off.

USB power supply OFF (When memory switch MSW6-3 is set to ON)

When the printer is connected to a PC by USB, turning off PC power or terminating the USB connection causes printer USB power to turn off three seconds later. This mode is canceled when the PC is turned back on or when a USB connection is established.

CAUTION

The POWER LED is unlit when USB power supply is OFF, and the power OFF state cannot be identified.

Pressing POWER while USB power is off does not turn on power immediately. After a while, USB power supply OFF is canceled and pressing POWER turns on power normally.

Paper saving functions

Memory switches MSW8-3 through MSW8-5 can be used to configure the settings below, which save paper.

•Top margin suppression

The printer back feeds the paper before printing which reduces the blank space at the top edge of the paper.

The back feed amount can be specified.

•Line gap reduce

Automatically compresses the linefeed amount between lines. The compression ratio can be specified.

•Text compression vertical/horizontal Makes the print size smaller.

The compression amount is specified by a combination of vertical and horizontal compression ratios.

—18 —

Auto side shift (MSW8-6)

This function dissipates heat load during frequent heat generation by a vertical ruled line or other specific head heating element.

If no data is received within 15 seconds after each cut or print, the print position is automatically slid N* dots to the right. The original print position is returned to at the next slide timing.

*N is the MSW8-6 setting value.

CAUTION

Before configuring the top margin suppression setting, first remove any partially cut paper from the printer. Failure to do so can cause the cut paper to be torn off by the next print operation, which can cause printer trouble.

Note the following precautions when using text compression.

•Compressed text is more difficult to read than the original text.

•Horizontally compressing text also makes the print range smaller, so the number of print lines does not change. Pay close attention to the print range when using narrow paper.

•Do not use compressed text when printing a bar code. Doing so may make the bar code unreadable.

If the right margin is too narrow, this may result in some print characters being cut off. This function is disabled under initial settings. To enable this function, use MSW8-6 to specify an appropriate value for the maximum slide amount.

— 19 —

3. SETUP

3.1Connecting the AC Power Cord

1.Turn off the power.

2. For the built-in power type printer, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.

For the AC adapter type printer, connect the cable connector of the AC adapter to the power connector. Next, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.

AC inlet

Power connector

Cable connector

	AC adapter
	AC inlet
AC power cord	AC power cord

Built-in power supply type AC adapter type

CAUTION

Use only an AC adapter that complies with the specified ratings.

Always hold the AC adapter’s cable connector by the connector when removing or inserting it.

Use an AC power source that does not also supply power to equipment that generates electromagnetic noise.

Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a wire.

If a lightning storm is approaching, unplug the AC power cord from the electric outlet. A lightning strike may cause a fire or electric shock.

Keep the AC power cord away from heat generating appliances. The insulation on the AC power cord may melt and cause a fire or electric shock.

If the printer is not going to be used for a long time, unplug the AC power cord from the electric outlet.

Place the AC power cord so that people do not trip on it.

—20 —

3.2Connecting Interface Cables

1.Turn off the power.

2.Orient the interface cable correctly and insert it into the interface connector.

Serial interface

Parallel interface

USB interface (hub type)			USB interface
			Front view
	0BA	SE
10/10
			Pin

Ethernet interface

Powered USB interface

Bluetooth + USB

Wireless LAN + LAN

— 21 —

CAUTION

Always unplug the AC adapter from the printer before connecting the printer to a Powered USB interface. Failure to do so may damage the host PC. For information about installing a Powered USB interface, contact your Citizen Systems dealer.

Check the orientation of the Powered USB cable connector before connecting it. Insert it straight in so that the pins do not bend. Push it in until it clicks.

When disconnecting the cable, always hold the connector.

Be careful not to insert the USB interface cable into the cash drawer kick-out connector.

To connect more than one printer to a single computer via a USB interface you must change the serial number of the USB interface.

Hold the connector of the Ethernet interface cable perpendicular and straight when connecting or disconnecting it. Doing it at an angle may cause the connector to misconnect.

Use a serial interface cable with the connection layout shown below.

25-pin - 25-pin cable						9-pin - 25-pin cable
PC				Printer		PC				Printer
Signal	Pin		Pin	Signal		Signal	Pin		Pin	Signal
FG	1		1	FG		RXD	2		2	TXD
TXD	2		2	TXD
						TXD	3		3	RXD
RXD	3		3	RXD
						DTR	4		4	RTS
CTS	5		4	RTS
						SG	5		6	DSR
DSR	6		6	DSR
						DSR	6		7	SG
SG	7		7	SG
						CTS	8		20	DTR
DTR	20		20	DTR

CAUTION

Place the interface cable so people do not trip on it.

— 22 —

3.3 Bluetooth Interface Board

Bluetooth status LED

Status LED Switch

The LED on the Bluetooth interface board on the rear of the printer indicates the status below.

Status

Description

LED Status

Detection

Standing by for

standby

detection and

(Discoverable)

connection

Connection

Standing by for

standby

connection

(Connectable)

iOS connection

Data session unopened

Communicating

iOS: data session

opened

Other OS: connection

established and

communication in

progress

Error

Error or settings being

Unlit

configured

Pairing operation

You need to perform the operations below the first time you establish a Bluetooth connection for Bluetooth data communication.

A:Detect Bluetooth devices

B:Configure pairing settings

A: Detecting Bluetooth devices

Confirm that Bluetooth is enabled on the host PC before searching for Bluetooth devices.

This product will show up as "CT-S801II_XX"(XX is last 2 digits of unique BD address.) when it is detected.

Select this product from among the detected devices.

Note: You can search for devices and change the names.

When memory switch MSW13-5 is set to "No Response" nothing is displayed by device detection.

You can temporarily switch this setting to device detection (detect mode) by pushing the switch on the Bluetooth interface board. Detect mode is exited when the connection between the host PC is terminated.

— 23 —

B: Configuring pairing settings

Normally, selecting the printer during device detection will transition directly to pairing settings.

CAUTION

Some host PC configurations and models may not transition directly to pairing settings after the printer is selected during device detection.

The operation required to configure pairing settings depends on whether SSP (secure simple pairing) is enabled on the host PC.

If SSP is enabled on the host PC, pairing can be achieved without additional operations.

If SSP is disabled on the host PC, you will be prompted to input a passkey. Input the passkey as described below.

Passkey	Last four digits of the address on the self test printout
	(Letters A through F are uppercase)
	Example: If the address is 01:23:45:67:89:AB
	the passkey is 89AB.

If you delete paring information from the host PC without deleting the corresponding pairing information on the printer, the printer may not show up if you detect devices again with the host PC.

To delete printer pairing information, hold down the switch on the Bluetooth interface board for two seconds or more.

Deleting pairing information on the printer will put the printer into discovery mode.

Auto reconnection

With iOS device Bluetooth communication, a connection between a paired iOS device and the printer is not automatically restored after it is lost. However, when auto reconnection is enabled, the printer tries to reconnect with an iOS device after two-way communication is enabled and automatically restores the connection.

CAUTION

This function is enabled when shipped from the factory. (MSW13-6)

Auto reconnection can take some time to connect when the host is not an iOS device.

Even if the partner device is an iOS device, the conditions below can interfere with the auto reconnection function.

•When you want Bluetooth communication to cut off after printing is complete

•When there are multiple iOS devices printing on the same printer

Under such conditions, disable auto reconnection.

Enabling and disabling auto reconnection

To change the setting of this feature, the following method is provided. Press the FEED button 3 times during self test -> Auto reconnect = Valid Press the FEED button 4 times during self test -> Auto reconnect = Invalid

At the end of self test, new setting will be printed as Auto reconnect [Valid] or [Invalid]

Refer to 4.4 Function Test Mode

— 24 —

3.4 Ethernet (LAN) Interface Board

This section provides an overview of the Ethernet (LAN) interface board. For details about this board, refer to the separate manual.

Panel button operation

Board operations are performed using the panel button on the Ethernet board. You can use the button to print setup information and to return the board to its factory settings.

Panel button

10/100BASE

Printing network setup information Press the panel button.

Entering setting mode

Hold down the panel button. A buzzer* will sound once to indicate that setting mode has been entered.

•You can use setting mode to read factory settings and to print firmware information.

•If you do not perform any operation for three seconds while in setting mode, a buzzer* will sound once to indicate the board has returned to normal mode.

*Depending on settings, the buzzer may not sound.

Returning to factory settings

Enter the board setting mode, and then hold down the panel button. This returns the board to its factory settings.

CAUTION

The board will automatically restart after this operation is complete.

If settings are configured to obtain an IP address from a DHCP server automatically, the new IP address may be different from the previous one.

— 25 —

LED Functions

The tables below explain how to interpret LED indications.

10/100BASE

1 2 3

1. Network transmission speed

Transmission speed	LED (green)
100Mbps	Lit
10Mbps/Not connected	Unlit

2. Network status

Status	LED (yellow)
Connected	Lit
Not connected	Unlit
Data transmission in	Flashing
progress

3. Board status

Status	LED (green)	LED (red)	Description
No printer connection	Unlit	—	Board is not connected with a printer.
Connecting with printer	Lit	—	Board is connected with a printer.
No network connection	—	Unlit	Board is not connected with a network.
Getting IP address	—	Flashing	Getting an IP address from the DHCP
		(0.5-second	server.
		cycle)
Connected with network	—	Lit	Network connection complete.
Resource error	Alternate flashing		Board is unable to operate normally.
	(0.5-second cycle)
System error	Alternate flashing		Board is unable to operate normally.
	(0.1-second cycle)

— 26 —