Cisco Systems RTBIZ0352 Users Manual

Navigation pad and

Select button

Conference button Creates a conference call.

Hold button Places a connected call on hold.

Transfer button Transfers a call.

Keypad Allows you to dial phone numbers, enter letters, and choose menu

Speakerphone button Selects the speakerphone as the default audio path and initiates a new

Mute button Toggles the microphone on or off during a call. When the microphone

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highl

ighted item.

The Select button is lit (white) when the phone is in power-save mode.

items (by entering the item number).

call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio

path is selected (for example, by picking up the handset).

If external speakers are connected them as the default audio path.

is muted, the button is lit red.

, the Speakerphone button selects

Headset button Selects the headset as the default audio path and initiates a new call,

picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).

Volume button Controls the handset, headset, and speakerphone volume (off-hook)

and the ringer volume (on-hook).

Silences the ringer on the phone if an incoming call is ringing.

Messages button Auto-dials your voicemail system (varies by system).

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Applications button Opens/closes the Applications menu. Depending on how your system

administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

Contacts button Opens/closes the Contacts menu. Depending on how your system

administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

Phone display Can be positioned to your preferred viewing angle.

Programmable feature

buttons

Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)

Each corresponds to a phone line, speed dial, and calling feature.

Pressing a button for a phone line displays the active calls for that line.

If you have multiple lines, you may have an All Calls button that display Then, it is recommended that you keep your phone in the All Calls view.

Color LEDs indicate the line state:

• Amber —Ringing call on this line

• Green —Active or held call on this line

• Re

(The position of the programmable feature bu with the position of the session buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

or a new voice message (steady red).

s a consolidated list of all calls from all lines (oldest at the top).

d —Shared line in-use remotely

ttons can be reversed

Your Phone

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Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with Single Line

Line label Displays the line phone information.

Header Displays the date and time, and information (such as phone number) about

the selected line.

(If you are on a call and highlight the header instead of a call, the softkeys that disp is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

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lay are the same as those that display when the phone is idle. This

Your Phone

Session button label

(for connected call)

Session button label

(for held call)

New Call icon Indicates you can press the corresponding session button to make a

Softkeys Softkey options for the selected (highlighted) call only.

Displays information (such as phone number and duration) about a connected call on the line.

Displays information (such as phone number and duration) about a held call on the line.

Pressing the corresponding session button resumes the held call.

new call.

If you select a different call (by pressing a feature button or the Navigation pad,

or by answering a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Ans oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

wer button to answer the

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 11

Primary line label Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In

is case, the primary line is selected, and the information displayed is

th for the primary line only.

Header Displays the date and time, and information (such as phone number)

about the selected line.

(If you are on a call and highlight the header instead of a call, the softke

ys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

Session label (with

Connected Call icon)

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Displays information (such as call status and duration) about a connected call associated with the selected line.

Your Phone

Session labels

(with Held Call icons)

Softkeys Softkey options for the selected call only.

Answer label Displays if your system administrator has assigned the Answer feature

Speed-dial label Displays if you or your system administrator assigned a speed dial to

Nonprimary line labels Display calls and information about nonprimary phone lines.

All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (

at the top) to the newest.

Pressing the session button next to a Held Call icon resumes the held call

for that session.

If you select a different call (by pressing a feature button or the Naviga may change.

to the programmable feature button.

Pressing this label or the corresponding incoming call without having to scroll down the call list and select the call.

the programmable feature button. This is useful if you tend to have more than five active calls on your phone.

button displays all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (

When you are on a call, pressing All Calls once selects the current call or With the header selected, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you have multiple calls on your phone and want to access the New Call softkey.

Using the All Calls feature is recommended highly if you have multiple lines on

tion pad, or by answering a ringing call), the softkey options

button answers the oldest

at the top) to the newest.

the first call on the list; pressing All Calls twice selects the header.

your phone.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 13

Phone Screen Navigation and Item Selection

Task Action Example

Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed

call list.

Select an item by number. Press the corresponding number

e keypad.

on th

Select an item using the Se

lect button.

Navigate to a submenu.

(A right arrow (>) next to the

item indicates that a

menu submenu exists.)

Select a line to use a calling fea

ture (when the line is idle).

Select a line to use a calling feat

ure (when the line has one or

more active calls).

Press the Select button (at the center of the Navigation pad).

Highlight the menu item and press the i the keypad.

Or press the down arrow on the Nav the Select button.

Press the line button.

Indicators of your line selection include:

• The sel

• Color of the i

Press the line button twice.

Indicators of your line selection include:

• The sel

• Color of the i

tem number on

igation pad and then press

ected line is displayed on the phone screen header.

con (on the

line label) changes to blue.

ected line is displayed on the phone screen header.

con (on the

line label) changes to blue.

Press 2 to select the second item in the Applications menu.

Highlight the Preferences application and press the Select button.

Highlight the Network Setup menu, then the submenu.

Press the line button and then press th forward calls on that line.

Press the line button twice and then press the Forwa softkey to forward calls on that line.

press 1 to open

e Forward All softkey to

rd All

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21 3

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Your Phone

Power-Save Mode

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any

button or pick up the handset.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Rotate the tab 180 degrees.

Hold the tab between two fingers, with the corner notches facing you.

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension

protrudes from the top of the rotated tab. Return the handset to the handset rest.

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