Cisco Systems RTBIZ0352 Users Manual

6	Navigation pad and	The four-way Navigation pad allows you to scroll through menus,
	Select button	highlight items, and move within a text input field.
		The Select button (center of the Navigation pad) allows you to select a
		highlighted item.
		The Select button is lit (white) when the phone is in power-save mode.
7	Conference button	Creates a conference call.
8	Hold button	Places a connected call on hold.
9	Transfer button	Transfers a call.
10	Keypad	Allows you to dial phone numbers, enter letters, and choose menu
		items (by entering the item number).
11	Speakerphone button	Selects the speakerphone as the default audio path and initiates a new
		call, picks up an incoming call, or ends a call. During a call, the button
		is lit green.
		The speakerphone audio path does not change until a new default
		audio path is selected (for example, by picking up the handset).
		If external speakers are connected, the Speakerphone button selects
		them as the default audio path.
12	Mute button	Toggles the microphone on or off during a call. When the microphone
		is muted, the button is lit red.
13	Headset button	Selects the headset as the default audio path and initiates a new call,
		picks up an incoming call, or ends a call. During a call, the button is
		lit green.
		A headset icon	in the phone screen header line indicates the
		headset is the default audio path. This audio path does not change
		until a new default audio path is selected (for example, by picking up
		the handset).
14	Volume button	Controls the handset, headset, and speakerphone volume (off-hook)
		and the ringer volume (on-hook).
		Silences the ringer on the phone if an incoming call is ringing.
15	Messages button	Auto-dials your voicemail system (varies by system).

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				Your Phone
16	Applications button			Opens/closes the Applications menu. Depending on how your system
				administrator sets up the phone, use it to access applications such as
				call history, preferences, and phone information.
17	Contacts button			Opens/closes the Contacts menu. Depending on how your system
				administrator sets up the phone, use it to access personal directory,
				corporate directory, or call history.
18	Phone display			Can be positioned to your preferred viewing angle.
19	Programmable feature			Each corresponds to a phone line, speed dial, and calling feature.
	buttons			Pressing a button for a phone line displays the active calls for that line.
				If you have multiple lines, you may have an All Calls button that
				displays a consolidated list of all calls from all lines (oldest at the top).
				Then, it is recommended that you keep your phone in the All
				Calls view.

Color LEDs indicate the line state:

•Amber —Ringing call on this line

•Green —Active or held call on this line

•Red —Shared line in-use remotely

(The position of the programmable feature buttons can be reversed with the position of the session buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

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Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with Single Line

1	Line label	Displays the line phone information.
2	Header	Displays the date and time, and information (such as phone number) about
		the selected line.
		(If you are on a call and highlight the header instead of a call, the softkeys
		that display are the same as those that display when the phone is idle. This
		is useful, for example, if you want to access the Forward All or New Call
		softkeys while you are on a call.)
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		Your Phone
3	Session button label	Displays information (such as phone number and duration) about a
	(for connected call)	connected call on the line.
4	Session button label	Displays information (such as phone number and duration) about a held
	(for held call)	call on the line.
		Pressing the corresponding session button resumes the held call.
5	New Call icon	Indicates you can press the corresponding session button to make a
		new call.
6	Softkeys	Softkey options for the selected (highlighted) call only.
		If you select a different call (by pressing a feature button or the Navigation
		pad, or by answering a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

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1	Primary line label	Displays information about the primary phone line.
		Look for the blue icon on the line label to see which line is selected. In
		this case, the primary line is selected, and the information displayed is
		for the primary line only.
2	Header	Displays the date and time, and information (such as phone number)
		about the selected line.
		(If you are on a call and highlight the header instead of a call, the
		softkeys that display are the same as those that display when the phone
		is idle. This is useful, for example, if you want to access the Forward
		All or New Call softkeys while you are on a call.)
3	Session label (with	Displays information (such as call status and duration) about a
	Connected Call icon)	connected call associated with the selected line.
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		Your Phone
4	Session labels	Display information (such as call status and duration) about held calls
	(with Held Call icons)	associated with the selected line.
		Calls are displayed on the right side of the phone screen from the oldest
		(at the top) to the newest.
		Pressing the session button next to a Held Call icon resumes the held
		call for that session.
5	Softkeys	Softkey options for the selected call only.
		If you select a different call (by pressing a feature button or the
		Navigation pad, or by answering a ringing call), the softkey options
		may change.
6	Answer label	Displays if your system administrator has assigned the Answer feature
		to the programmable feature button.
		Pressing this label or the corresponding button answers the oldest
		incoming call without having to scroll down the call list and select the
		call.
7	Speed-dial label	Displays if you or your system administrator assigned a speed dial to
		the programmable feature button. This is useful if you tend to have
		more than five active calls on your phone.
8	Nonprimary line labels	Display calls and information about nonprimary phone lines.
9	All Calls label	Displays if the All Calls feature is enabled. Pressing the corresponding
		button displays all calls on all lines.
		Calls are displayed on the right side of the phone screen from the oldest
		(at the top) to the newest.
		When you are on a call, pressing All Calls once selects the current call
		or the first call on the list; pressing All Calls twice selects the header.
		With the header selected, the softkeys that display are the same as those
		that display when the phone is idle. This is useful, for example, if you
		have multiple calls on your phone and want to access the
		New Call softkey.
		Using the All Calls feature is recommended highly if you have multiple
		lines on your phone.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

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Phone Screen Navigation and Item Selection

	Task	Action	Example
	Scroll to highlight an item.	Press the Navigation pad.	Highlight a call from the missed
			call list.
	Select an item by number.	Press the corresponding number	Press 2 to select the second item
		on the keypad.	in the Applications menu.
	Select an item using the	Press the Select button (at the	Highlight the Preferences
	Select button.	center of the Navigation pad).	application and press the
			Select button.
	Navigate to a submenu.	Highlight the menu item and	Highlight the Network Setup
	(A right arrow (>) next to the	press the item number on	menu, then press 1 to open
		the keypad.	the submenu.
	menu item indicates that a
	submenu exists.)	Or press the down arrow on the
		Navigation pad and then press
		the Select button.
	Select a line to use a calling	Press the line button.	Press the line button and then
	feature (when the line is idle).	Indicators of your line	press the Forward All softkey to
			forward calls on that line.
		selection include:
		• The selected line is
		displayed on the phone
		screen header.
		• Color of the icon (on the
		line label) changes to blue.
	Select a line to use a calling	Press the line button twice.	Press the line button twice and
	feature (when the line has one or	Indicators of your line	then press the Forward All
	more active calls).	selection include:	softkey to forward calls on
			that line.
		• The selected line is
		displayed on the phone
		screen header.
		• Color of the icon (on the
		line label) changes to blue.

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Your Phone

Power-Save Mode

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button or pick up the handset.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

1

2

3

4

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1Remove the handset from the cradle and pull the plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Hold the tab between two fingers, with the corner notches facing you.

4Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

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