Navigation pad and
6
Select button
Conference button Creates a conference call.
7
Hold button Places a connected call on hold.
8
Transfer button Transfers a call.
9
Keypad Allows you to dial phone numbers, enter letters, and choose menu
10
Speakerphone button Selects the speakerphone as the default audio path and initiates a new
11
Mute button Toggles the microphone on or off during a call. When the microphone
12
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highl
ighted item.
The Select button is lit (white) when the phone is in power-save mode.
items (by entering the item number).
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio
path is selected (for example, by picking up the handset).
If external speakers are connected
them as the default audio path.
is muted, the button is lit red.
, the Speakerphone button selects
Headset button Selects the headset as the default audio path and initiates a new call,
13
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
Volume button Controls the handset, headset, and speakerphone volume (off-hook)
14
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
Messages button Auto-dials your voicemail system (varies by system).
15
8 OL-19963-01
Applications button Opens/closes the Applications menu. Depending on how your system
16
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
Contacts button Opens/closes the Contacts menu. Depending on how your system
17
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
Phone display Can be positioned to your preferred viewing angle.
18
Programmable feature
19
buttons
Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
20
Each corresponds to a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
display
Then, it is recommended that you keep your phone in the All
Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Re
(The position of the programmable feature bu
with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.)
or a new voice message (steady red).
s a consolidated list of all calls from all lines (oldest at the top).
d —Shared line in-use remotely
ttons can be reversed
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 9
Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with Single Line
Line label Displays the line phone information.
1
Header Displays the date and time, and information (such as phone number) about
2
the selected line.
(If you are on a call and highlight the header instead of a call, the softkeys
that disp
is useful, for example, if you want to access the Forward All or New Call
softkeys while you are on a call.)
10 OL-19963-01
lay are the same as those that display when the phone is idle. This
Your Phone
Session button label
3
(for connected call)
Session button label
4
(for held call)
New Call icon Indicates you can press the corresponding session button to make a
5
Softkeys Softkey options for the selected (highlighted) call only.
6
Displays information (such as phone number and duration) about a
connected call on the line.
Displays information (such as phone number and duration) about a held
call on the line.
Pressing the corresponding session button resumes the held call.
new call.
If you select a different call (by pressing a feature button or the Navigation
pad,
or by answering a ringing call), the softkey options may change.
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on
all lines.
If you handle many calls at one time, it is recommended that you use the Ans
oldest incoming call without having to scroll down the call list and select the call.
For more information, see your system administrator.
wer button to answer the
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 11
Primary line label Displays information about the primary phone line.
1
Look for the blue icon on the line label to see which line is selected. In
is case, the primary line is selected, and the information displayed is
th
for the primary line only.
Header Displays the date and time, and information (such as phone number)
2
about the selected line.
(If you are on a call and highlight the header instead of a call, the
softke
ys that display are the same as those that display when the phone
is idle. This is useful, for example, if you want to access the Forward
All or New Call softkeys while you are on a call.)
Session label (with
3
Connected Call icon)
12 OL-19963-01
Displays information (such as call status and duration) about a
connected call associated with the selected line.
Your Phone
Session labels
4
(with Held Call icons)
Softkeys Softkey options for the selected call only.
5
Answer label Displays if your system administrator has assigned the Answer feature
6
Speed-dial label Displays if you or your system administrator assigned a speed dial to
7
Nonprimary line labels Display calls and information about nonprimary phone lines.
8
All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding
9
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest
(
at the top) to the newest.
Pressing the session button next to a Held Call icon resumes the held
call
for that session.
If you select a different call (by pressing a feature button or the
Naviga
may change.
to the programmable feature button.
Pressing this label or the corresponding
incoming call without having to scroll down the call list and select the
call.
the programmable feature button. This is useful if you tend to have
more than five active calls on your phone.
button displays all calls on all lines.
Calls are displayed on the right side of the phone screen from the oldest
(
When you are on a call, pressing All Calls once selects the current call
or
With the header selected, the softkeys that display are the same as those
that display when the phone is idle. This is useful, for example, if you
have multiple calls on your phone and want to access the
New Call softkey.
Using the All Calls feature is recommended highly if you have multiple
lines on
tion pad, or by answering a ringing call), the softkey options
button answers the oldest
at the top) to the newest.
the first call on the list; pressing All Calls twice selects the header.
your phone.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 13
Phone Screen Navigation and Item Selection
Task Action Example
Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed
call list.
Select an item by number. Press the corresponding number
e keypad.
on th
Select an item using the
Se
lect button.
Navigate to a submenu.
(A right arrow (>) next to the
item indicates that a
menu
submenu exists.)
Select a line to use a calling
fea
ture (when the line is idle).
Select a line to use a calling
feat
ure (when the line has one or
more active calls).
Press the Select button (at the
center of the Navigation pad).
Highlight the menu item and
press the i
the keypad.
Or press the down arrow on the
Nav
the Select button.
Press the line button.
Indicators of your line
selection include:
• The sel
• Color of the i
Press the line button twice.
Indicators of your line
selection include:
• The sel
• Color of the i
tem number on
igation pad and then press
ected line is
displayed on the phone
screen header.
con (on the
line label) changes to blue.
ected line is
displayed on the phone
screen header.
con (on the
line label) changes to blue.
Press 2 to select the second item
in the Applications menu.
Highlight the Preferences
application and press the
Select button.
Highlight the Network Setup
menu, then
the submenu.
Press the line button and then
press th
forward calls on that line.
Press the line button twice and
then press the Forwa
softkey to forward calls on
that line.
press 1 to open
e Forward All softkey to
rd All
14 OL-19963-01
21 3
275943
4
Your Phone
Power-Save Mode
Depending on how your system administrator set up your phone, the phone display may go into a
power-save mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any
button or pick up the handset.
Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Remove the handset from the cradle and pull the plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Hold the tab between two fingers, with the corner notches facing you.
3
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension
4
protrudes from the top of the rotated tab. Return the handset to the handset rest.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 15
Cisco Unified IP Phone 9951
The Cisco Unified IP Phone 9951 provides these features:
• Phone conn
• Bluetooth
• Footstand
• Phone
• Butto
• Phone screen
• Power
• Handset res
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.
ections
-display viewing angle
ns and hardware
-save mode
t
16 OL-19963-01
193117
8
9
2
3
4
5
6
7
1
ComputerNetwork
ComputerNetwork
Your Phone
DC adapter port (DC48V)
1
AC-to-DC power supply (optional for the
2
network port connection but required for a
Handset port
6
Analog headset port (headset optional)
7
wifi connection)
AC power wall plug (optional)
3
Network port (10/100/1000 SW) with
4
USB port
8
Anti-theft security connector (lock optional)
9
IEEE 802.3af and 802.3at power enabled
Computer port (10/100/1000 PC)
5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 17
USB port
1
Cisco Unified IP Phone Expansion
2
Module 7917 connector
Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many third-party
USB products count as several USB devices.) For more information, see your
system administrator.
18 OL-19963-01
Speaker port for output to optional
3
external speakers
Microphone port for input from
4
optional external microphone
Your Phone
Bluetooth
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add
and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected
becomes the default for use with the phone.
Related Topics
Bluetooth Headsets, page 111
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 19
1
1
2
2
2
2
1
1
193118
Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Insert the curved connectors into the
1
lower slots.
20 OL-19963-01
Lift the footstand until the connectors
2
snap into the upper slots.
Your Phone
Phone Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Change Display Viewing Angle
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.)
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Use the feature buttons
All Calls.
• Use the call
or resuming a held call. Each call on your phone is associated with a session button.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 21
session buttons (on the right) to perform tasks such as making a call, answering a call,
(on the left) to view calls on a line or access features such as speed dial or
1
8
12 1113
10 9
14
18
20
19
15
16
17
5
6
7
2
3
4
194674
22 OL-19963-01
Phone screen Shows information about your phone, including directory number, call
1
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
Session buttons Each represents a call session and takes the default action for that
2
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can fla
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashin
the call.
• Solid
that is not yet connected. If the call is connected, pressing this
button display
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice-messaging system.
(The position of the session buttons can
of the programmable feature buttons on phones that use a locale with
a right-to-left reading orientation, such as Hebrew and Arabic.)
Softkey buttons Allow you to access the softkey options (for the selected call or menu
3
item) displayed on your phone screen.
g amber —Ringing call. Pressing this button answers
green —May be a connected call or an outgoing call
s the call details or the participants of a conference
red —Shared line in-use remotely. Pressing this button
sh (blink on and off
be reversed with the position
Your Phone
Back button Returns to the previous screen or menu.
4
Release button Ends a connected call or session.
5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 23
Navigation pad and
6
Select button
Conference button Creates a conference call.
7
Hold button Places a connected call on hold.
8
Transfer button Transfers a call.
9
Keypad Allows you to dial phone numbers, enter letters, and choose menu
10
Speakerphone button Selects the speakerphone as the default audio path and initiates a new
11
Mute button Toggles the microphone on or off during a call. When the microphone
12
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highl
ighted item.
The Select button is lit (white) when the phone is in power-save mode.
items (by entering the item number).
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio
path is selected (for example, by picking up the handset).
If external speakers are connected
them as the default audio path.
is muted, the button is lit red.
, the Speakerphone button selects
Headset button Selects the headset as the default audio path and initiates a new call,
13
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
Volume button Controls the handset, headset, and speakerphone volume (off-hook)
14
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
Messages button Auto-dials your voicemail system (varies by system).
15
24 OL-19963-01
Applications button Opens/closes the Applications menu. Depending on how your system
16
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
Contacts button Opens/closes the Contacts menu. Depending on how your system
17
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
Phone display Can be positioned to your preferred viewing angle.
18
Programmable feature
19
buttons
Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
20
Each corresponds to a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
display
Then, it is recommended that you keep your phone in the All
Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Re
(The position of the programmable feature bu
with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.)
or a new voice message (steady red).
s a consolidated list of all calls from all lines (oldest at the top).
d —Shared line in-use remotely
ttons can be reversed
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 25
Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with Single Line
Line label Displays the line phone information.
1
Header Displays the date and time, and information (such as phone number)
2
about the selected line.
Session button label (for
3
connected call)
26 OL-19963-01
Displays information (such as phone number and duration) about a
connected call on the line.
Your Phone
Session button label (for
4
held call)
New Call icon Indicates you can press the corresponding session button to make a
5
Softkeys Softkey options for the selected (highlighted) call only.
6
Displays information (such as phone number and duration) about a
held call on the line.
Pressing the corresponding session button resumes the held call.
new call.
If you select a different call (by pressing a
Navigation pad, or by answering a ringing call), the softkey options
may change.
feature button or the
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all
lines. If you handle many calls at one time, it is recommended that you use the Answer button to
answer the oldest incoming call without having to scroll down the call list and select the call. For more
information, see your system administrator.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 27
Primary line label Displays information about the primary phone line.
1
Look for the blue icon on the line label to see which line is
selected. In this case, the primary l
information displayed is for the primary line only.
Header Displays the date and time, and information (such as
2
phone number) about the selected line.
Session label (with Connected
3
Call icon)
28 OL-19963-01
Displays information (such as call status and duration)
about a connected call associated with the selected line.
ine is selected, and the
Session labels (with Held Call icons) Display information (such as call status and duration)
4
about held calls associated with the selected line.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to
Pressing the session button next to a Held Call icon
resumes the held
Softkeys Softkey options for the selected call only.
5
If you select a different call (by pressing a feature button
or the
Navigation pad, or by answering a ringing call), the
softkey options may change.
Answer label Displays if your system administrator has assigned the
6
Answer feature to the programmable feature button.
Pressing this label or the corresponding button answers the
old
est incoming call without having to scroll down the call
list and select the call.
Speed-dial label Displays if you or your system administrator assigned a
7
speed dial to the programmable feature button.
Nonprimary line labels Display information about nonprimary phone lines.
8
All Calls label Displays if the All Calls feature is enabled. Pressing the
9
corresponding button displays all calls on all lines.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to
Pressing the button once selects the
on the list. Pressing the button twice selects the header line,
which allows you to make a new call.
Using the All Calls feature is recommended highly if you
ha
ve multiple lines on your phone.
call for that session.
the newest.
the newest.
current call or first call
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 29
Phone Screen Navigation and Item Selection
Task Action Example
Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed
call list.
Select an item by number. Press the corresponding number
e keypad.
on th
Select an item using the
Se
lect button.
Navigate to a submenu.
(A right arrow (>) next to the
item indicates that a
menu
submenu exists.)
Select a line to use a calling
fea
ture (when the line is idle).
Select a line to use a calling
feat
ure (when the line has one or
more active calls).
Press the Select button (at the
center of the Navigation pad).
Highlight the menu item and
press the i
the keypad.
Or press the down arrow on the
Nav
the Select button.
Press the line button.
Indicators of your line
selection include:
• The sel
• Color of the i
Press the line button twice.
Indicators of your line
selection include:
• The sel
• Color of the i
tem number on
igation pad and then press
ected line is
displayed on the phone
screen header.
con (on the
line label) changes to blue.
ected line is
displayed on the phone
screen header.
con (on the
line label) changes to blue.
Press 2 to select the second item
in the Applications menu.
Highlight the Preferences
application and press the
Select button.
Highlight the Network Setup
menu, then
the submenu.
Press the line button and then
press th
forward calls on that line.
Press the line button twice and
then press the Forwa
softkey to forward calls on
that line.
press 1 to open
e Forward All softkey to
rd All
30 OL-19963-01
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4
Your Phone
Power-Save Mode
Depending on how your system administrator set up your phone, the phone display may go into a
power-save mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any
button or pick up the handset.
Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Remove the handset from the cradle and pull the plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Hold the tab between two fingers, with the corner notches facing you.
3
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension
4
protrudes from the top of the rotated tab. Return the handset to the handset rest.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 31
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