Cisco EPC2425 User Manual

Cisco Model DPC/EPC2425 DOCSIS

2.0 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................	2
Introduction...............................................................................................................	10
What's In the Carton?...............................................................................................	12
Front Panel Description ...........................................................................................	13
Back Panel Description ............................................................................................	14
Where Is the Best Location for My DOCSIS Residential Gateway? ..................	15
How Do I Mount the Modem on a Wall? (Optional)...........................................	16
What Are the System Requirements for Internet Service?..................................	20
What Are the Requirements for Telephone Service?...........................................	21
How Do I Subscribe to High-Speed Internet and Telephone Service? .............	22
How Do I Connect My Gateway for Internet and Telephone Service?.............	24
How Do I Configure My DOCSIS Residential Gateway? ...................................	27
How Do I Troubleshoot My Internet Service Installation?.................................	93
Frequently Asked Questions...................................................................................	94
Having Difficulty? ..................................................................................................	102
Tips for Improved Performance ...........................................................................	103
Front Panel LED Status Indicator Functions.......................................................	104
For Information.......................................................................................................	107
Notices......................................................................................................................	108

IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

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IMPORTANT SAFETY INSTRUCTIONS

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

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IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A groundingtype plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)Only use attachments/accessories specified by the manufacturer.

12)Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13)Unplug this apparatus during lightning storms or when unused for long periods of time.

14)Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

The AC inlet on the unit must remain accessible and operable at all times.

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Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

Eliminate AC Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.

Do not block ventilation openings.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to liquids, rain, or moisture. Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus.

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IMPORTANT SAFETY INSTRUCTIONS

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

Telephone Equipment Notice

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following:

1.Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

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FCC Compliance

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the cable company or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your cable service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC	DOCSIS Residential Gateway
Rules. Operation is subject to the following two	Model: DPC/EPC2425
conditions: 1) the device may not cause	Manufactured by:
harmful interference, and 2) the device must	Cisco Systems, Inc.
accept any interference received, including	5030 Sugarloaf Parkway
interference that may cause undesired	Lawrenceville, Georgia 30044 USA
operation.	Telephone: [phone]

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

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FCC Part 68

The Federal Communications Commission (FCC) of the United States restricts specific uses of modems, and places registration responsibilities on both the manufacturer and the individual user.

1The modem may not be connected to a party line or to a coin-operated telephone.

2Notification to the telephone company is no longer required prior to connecting registered equipment, but upon request from the telephone company, the user shall tell the telephone company which line the equipment is connected to as well as the registration number and ringer equivalence number of the registered protective circuitry. FCC information is printed on a label on the bottom of the modem.

IC (Industry Canada) Notice

Notice: The Industry Canada (formerly Canadian Department of Communications) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION:

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Radiation Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body.

US

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based on evaluation per ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

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Canada

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

EU

This system has been evaluated for RF exposure for humans in reference to the ICNIRP (International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz. The minimum separation distance from the antenna to general bystander is 20 cm (7.9 inches).

Australia

This system has been evaluated for RF exposure for humans as referenced in the Australian Radiation Protection standard and has been evaluated to the ICNIRP (International Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance from the antenna to general bystander is 20 cm (7.9 inches).

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Introduction

Introduction

Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco® Model DPC/EPC2425 EuroDOCSIS 2.0 Wireless Residential Gateway with Embedded Digital Voice Adapter is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. The DPC/EPC2425 residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device. With a DPC/EPC2425 residential gateway, your Internet enjoyment, home and business communications, and personal productivity will surely soar.

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPC/EPC2425 residential gateway for high-speed Internet and digital telephone service for your home or office. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your service provider for more information about subscribing to these services.

Benefits and Features

Your new DPC/EPC2425 residential gateway offers the following outstanding benefits and features:

Compliant with DOCSIS/EuroDOCSIS 2.0, 1.1, and 1.0 standards along with PacketCable/EuroPacketCable specifications to deliver high-end performance and reliability

High performance broadband Internet connectivity to energize your online experience

Two-line embedded digital voice adapter for wired telephony service

Four 10/100BASE-T Ethernet ports to provide wired connectivity

802.11g Wireless Access Point with 4 service set identifiers (SSIDs)

Wireless Protected Setup (WPS), including a push button switch to activate WPS for simplified and secure wireless setup

Two RJ-11 telephony ports for connecting to in-home wiring or directly to conventional telephones or fax machines

User configurable Parental Control blocks access to undesirable Internet sites

Advanced firewall technology deters hackers and protects the home network from unauthorized access

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Introduction

Attractive compact design that allows for vertical, horizontal, or wall-mounted operation

TR-068 compliant color-coded interface ports and corresponding cables simplify installation and setup

DOCSIS-5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool

Allows automatic software upgrades by your service provider

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What's In the Carton?

What's In the Carton?

When you receive your wireless residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:

One of the DOCSIS Residential	One power adapter (models
Gateway models:	requiring external power supply)

One Ethernet cable (CAT5/RJ-45)	One CD-ROM

If any of these items are missing or damaged, please contact your service provider for assistance.

Notes:

You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your wireless residential gateway.

Cables and other equipment needed for telephone service must be purchased separately. Contact your service provider to inquire about the equipment and cables you need for telephone service.

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Front Panel Description

The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Front Panel LED Status Indicator Functions (on page 104), for more information on front panel LED status indicator functions.

Model EPC2425

1POWER—ON, power is applied to the wireless residential gateway

2DS—ON, the wireless residential gateway is receiving data from the cable network

3US—On, the wireless residential gateway is sending data to the cable network

4ONLINE—ON, the wireless residential gateway is registered on the network and fully operational

5ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports. BLINKING indicates that data is being transferred over the Ethernet connection

6WIRELESS LINK—ON, the Wireless Access Point is operational. BLINKING indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point has been disabled by the user

7WIRELESS SETUP—OFF (normal condition) wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new wireless clients on the wireless network

8TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use. OFF indicates that phone service for TEL 1 is not enabled

9TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled

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Back Panel Description

Back Panel Description

The following illustrations show the description and function of the back panel components on the EPC2425.

External Power Supply Model

Model EPC2425 (with external power supply)

1 15VDC—Connects the residential gateway to the AC power adapter that is provided with your residential gateway

CAUTION:

Avoid damage to your equipment. Only use the power supply that is provided with your residential gateway.

2TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines

3ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC or your home network

4REBOOT EMTA—A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory-default of all settings and then reboots the gateway

CAUTION:

The Reset button is for maintenance purposes only. Do not use unless instructed to do so by your cable or telephone service provider. Doing so may cause you to lose any cable modem settings you have selected.

5WIRELESS SETUP—Pressing this switch initiates wireless setup, this feature allows the user to add new Wireless Protected Setup (WPS) compliant wireless clients to the home network

6CABLE—F-connector connects to an active cable signal from your service provider

7ANTENNA—Connection for external 802.11 antenna

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Where Is the Best Location for My DOCSIS Residential Gateway?

Where Is the Best Location for My DOCSIS Residential Gateway?

The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway. Read this user guide thoroughly before you decide where to place your residential gateway.

Consider these recommendations:

Choose a location close to your computer if you will also use the residential gateway for high-speed Internet service.

Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet.

Choose a location for the residential gateway that is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment.

Note: If you are using the residential gateway to provide service to several telephones, a professional installer can connect the residential gateway to your existing home telephone wiring. To minimize changes to the home telephone wiring, you may want to locate the residential gateway near an existing telephone outlet.

Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area.

Choose a location so that there is plenty of room to guide the cables away from the modem without straining or crimping them.

Airflow around the residential gateway should not be restricted.

Read this user guide thoroughly before installing the residential gateway.

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How Do I Mount the Modem on a Wall? (Optional)

How Do I Mount the Modem on a Wall? (Optional)

You can mount the residential gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.

Before You Begin

Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be able to easily reach the residential gateway without strain. Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling. In addition, leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables. Also, verify that you have the following items:

Two wall anchors for #8 x 1-inch screws

Two #8 x 1-inch pan head sheet metal screws

Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall composition

A copy of the wall-mounting illustrations shown on the following pages

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How Do I Mount the Modem on a Wall? (Optional)

Mount the modem as shown in one of the following illustrations.

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How Do I Mount the Modem on a Wall? (Optional)

Location and Dimensions of the Wall-Mounting Slots

The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

Mounting the Residential Gateway on a Wall

1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart.

Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway.

2Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available?

If yes, go to step 3.

If no, drive the anchor bolts into the wall, and install the mounting screws into the anchor bolts; leave a gap of about 1/4-inch between the screw head and the wall. Then, go to step 4.

3Install the mounting screws into the wall; leave a gap of about 1/4-inch between the screw head and the wall. Then, go to step 4.

4Verify that no cables or wires are connected to the residential gateway.

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How Do I Mount the Modem on a Wall? (Optional)

5 Lift the residential gateway into position. Slip the large end of both mounting slots (located in the back of the residential gateway) over the mounting screws, and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft.

Important: Verify that the mounting screws securely support the residential gateway before you release the unit.

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What Are the System Requirements for Internet Service?

What Are the System Requirements for Internet Service?

To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

Note: You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

A PC with a Pentium MMX 133 processor or greater

32 MB of RAM

Web browsing software

CD-ROM drive

Minimum System Requirements for Macintosh

MAC OS 7.5 or later

32 MB of RAM

System Requirements for an Ethernet Connection

A PC with Microsoft Windows 95 operating system (or later) with TCP/IP protocol installed, or an Apple Macintosh computer with TCP/IP protocol installed

An active 10/100BASE-T Ethernet network interface card (NIC) installed

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What Are the Requirements for Telephone Service?

What Are the Requirements for Telephone Service?

Number of Telephone Devices

The RJ-11 telephone-style connectors on the residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected. Many telephone devices are marked with a Ringer Equivalent Number (REN). Each telephone port on the residential gateway can support up to a 5 REN load.

The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.

Telephone Device Types

You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are attached and the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly.

Telephones, fax machines, and other telephone devices should use the center 2 pins of the RJ-11 connectors to connect to the residential gateway telephone ports. Some telephones use other pins on the RJ-11 connectors and require adapters in order to work.

Dialing Requirements

All your telephones should be set to use DTMF dialing. Pulse dialing is typically not enabled by your local provider.

Telephone Wiring Requirements

The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine. The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet (300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring.

Important: Connection to an existing or a new permanently installed home telephone wiring network must be done by a qualified installer.

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How Do I Subscribe to High-Speed Internet and Telephone Service?

How Do I Subscribe to High-Speed Internet and Telephone Service?

Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the two options in this section.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.

You will need to give your service provider the following information:

The serial number of the modem

The Media Access Control (MAC) address of the modem

These numbers appear on a bar code label located on the residential gateway. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by CM MAC. The following illustration shows a sample bar code label.

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the residential gateway. Refer to the serial number and MAC address information listed previously in this section.

Note: You may not be able to continue to use your existing e-mail account with your residential gateway. Contact your service provider for more information.

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How Do I Subscribe to High-Speed Internet and Telephone Service?

I Want to Use the Residential Gateway for Telephone Service

You will also need to set up a telephone account with your local service provider to use your residential gateway for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line. Discuss these options with your telephony service provider.

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How Do I Connect My Gateway for Internet and Telephone Service?

How Do I Connect My Gateway for Internet and Telephone Service?

You can use your residential gateway to provide both telephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.

Connecting and Installing Internet Devices

Professional installation may be available. Contact your local service provider for further assistance.

To connect devices

The following diagram illustrates one of the various networking options that are available to you.

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Connecting the Gateway for High-Speed Data and Telephone Service

WARNING:

To avoid personal injury, follow the installation instructions in the exact order shown.

To prevent possible damage to equipment, disconnect any other telephone service before connecting your cable modem to the same wires.

Hazardous electrical voltages can exist on the telephone ports on the residential gateway and can be present on any connected wiring including Ethernet wiring, telephone wiring and coax cable.

Telephone wiring and connections must be properly insulated to prevent electrical shock.

Telephone connections to an installed home telephone wiring network must be done by a qualified installer. The cable telephone service provider may offer professional installation and connection to the home telephone wiring network. A fee may be charged for this service.

Wiring and connections must be properly insulated to prevent electrical shock.

Disconnect power from the residential gateway before attempting to connect to any device.

1Power off your PC and other networking device; then, unplug them from the power source

2Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the gateway.

Note: To connect a TV, DHCT, set-top box, or VCR from the same cable connection, you will need to install a cable signal splitter (not included).

3Locate the yellow Ethernet cable. Connect one end of the Ethernet cable to the Ethernet port on your PC and then connect the other end to one of the ETHERNET ports on the gateway (any Ethernet port can be used). The Ethernet ports are yellow connectors on the back panel of the gateway.

4Connect additional Ethernet network devices in a similar fashion to any unused Ethernet ports on the back of the gateway.

Note: To install more Ethernet devices than ports provided, use an external multi-port Ethernet switch(s).

5 Connect one end of a telephone jumper cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the jumper cable to the appropriate RJ-11 TELEPHONE port on the back of the gateway. The telephone ports are light gray and are labeled 1/2 and 2 or 1 and 2 depending on the region of the world the gateway is used.

Notes:

–Make sure to connect your telephone service to the correct RJ-11 port. For single line telephone service, connect to port 1/2 or 1.

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How Do I Connect My Gateway for Internet and Telephone Service?

–Gateways used in North America have multi-line capability on the RJ-11 telephone port labeled 1/2. Line 1 is on pins 3 and 4 of port 1/2, and Line 2 is supported on pins 2 and 5. Gateways used in Europe support only one line per port. Line 1 is on port 1 and line 2 is on port 2.

–Telephones that require electrical connectors other than RJ-11 may require an external adapter (sold separately).

6Locate the AC power adapter provided with your gateway. Insert the barrel shaped DC power connector (attached by a thin pair of wires to the AC power adapter) into the black POWER connector on the back of the residential gateway. Then, plug the AC power cord into an AC outlet to power-up the gateway. The residential gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up 2-5 minutes. The modem will be ready for use when the POWER, DS, US and ONLINE LEDs on the front panel of the gateway stop blinking and remain ON continuously.

7Plug in and power on your PC and other home network devices. The ETHERNET LEDs on the gateway corresponding to the connected devices should be ON or BLINKING.

8Once the gateway is online, most Internet devices will have immediate Internet access.

Note: If your PC does not have Internet access, refer to How Do I Configure TCP/IP Protocol? for information on how to configure your PC for Internet access. For Internet devices other than PCs, refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for those devices.

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How Do I Configure My DOCSIS Residential Gateway?

How Do I Configure My DOCSIS Residential Gateway?

To configure your residential gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your residential gateway to operate correctly. This section also presents examples and descriptions of each WebWizard configuration page. Use the WebWizard pages to customize your residential gateway to your needs rather than using the default settings. The WebWizard pages in this section are organized in the order shown on the Setup page.

Important: The WebWizard pages and the examples shown in this section are for illustration purposes only. Your pages may differ from the pages shown in this guide.

Note: If you are not familiar with the network configuration procedures detailed in this section, contact your service provider before you attempt to change any of the residential gateway default settings.

About Your Modem Page Example

The following illustration is an example of the About Your Modem page.

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Accessing the Residential Gateway

You must access the WebWizard in order to configure the residential gateway. To gain access to the WebWizard, use the web browser on the PC attached to the gateway and complete the following steps.

1Open the web browser on your PC.

2Type the following IP address and then select Go: http://192.168.0.1.

3The web browser accesses the WebWizard and displays the default About Your Modem page. This page displays information about your cable modem along with a series of tabs for accessing other WebWizard configuration and operation features.

About Your Modem Page Description

The following table provides a description of each field within the About Your Modem page.

Field Name	Description
Name	The name of the residential gateway
Modem Serial Number	A unique sequential series of alphanumeric
	characters provided to every modem during
	manufacturing
Cable Modem MAC	A unique alphanumeric address for the cable
Address	modem coaxial interface, which is used to connect
	to the cable modem termination system (CMTS) at
	the headend. A media access control (MAC)
	address is a hardware address that uniquely
	identifies each node of a network
Hardware Version	Identifies the revision of the circuit board design
Receive Power Level	The input level of the downstream CMTS carrier
Transmit Power Level	Indicates the upstream power level

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Field Name		Description
Cable Modem Status		Lists one of the following possible current states of
		the modem:
			other
			notReady
			notSynchronized
			phySynchronized
			usParametersAcquired
			rangingComplete
			ipComplete
			todEstablished
			securityEstablished
			psrsmTransferComplete
			registrationComplete
			operational
			accessDenied
Vendor		The name of the manufacturer
Boot Revision		Identifies the boot revision code version
Software File Name and Revisions Section
Field Name		Description
Firmware Name		Identifies the name of the firmware
Software Revision		Identifies the revision version of the firmware

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Setting Configuration Options

Use the Setup page to access the various configuration options for the residential gateway. Detailed descriptions of each configuration option follow later in this guide.

Important: After you access the WebWizard by typing the 192.168.0.1 IP address into your web browser while the gateway is online, an authentication window similar to the following window opens:

Enter your password; then, click Login to continue to the Setup page.

First Time Users

The gateway ships from the factory without a factory-assigned or default password.

Leave the user name and the password fields blank. Then click OK to be directed to the Password Settings page.

Note: You will be prompted to set up a password. We highly recommend that you set up a password to prevent unatuthorized access to the settings of the gateway. If you choose not to enter a password, this page will appear each time you access the setup pages. See Configuring Your Password Settings for assistance in setting up your password. If you choose not to use password security, click the Setup tab at the top of the Password Settings page to continue.

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