Cisco Catalyst Supervisor Engine 32 PISA 12.2ZY Message Manual

Catalyst Supervisor Engine 32 PISA Cisco

Release 12.2(18)ZY and Later Releases

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Text Part Number: OL-11469-02

IOS System Message Guide

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Catalyst Supervisor Engine 32 PISA Cisco IOS System Message Guide, Release 12.2ZY

CONTENTS

Preface xvii

Audience xvii

Organization xvii

Related Documentation

The following publications are available for the Catalyst 6500 series switches:

• Catalyst 6500 Series Switch Module Installation Guide

• Catalyst 6500 Series Switch Cisco IOS Command Reference

• Catalyst Supervisor Engine 32 PISA IOS Software Configuration Guide, 12.2ZYA

• Release Notes for the Catalyst 6500 Series Switches IOS Release 12.2ZYA

• Cisco IOS Configuration Guides and Command References

• For information about MIBs, refer to:

http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml

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For Cisco IOS system messages not contained in this publication, refer to the following Cisco IOS documentation:

• System Messages for 12.2S

Conventions

This document uses the following conventions:

http://www.cisco.com/en/US/docs/ios/system/messages/guide/consol_smg.html

Convention Description

boldface font Commands, command options, and keywords are in

boldface.

italic font Arguments for which you supply values are in italics.

[ ] Elements in square brackets are optional.

{ x | y | z } Alternative keywords are grouped in braces and separated by

vertical bars. Braces can also be used to group keywords and/or aguments; for example, {interface interface type}.

[ x | y | z ] Optional alternative keywords are grouped in brackets and

separated by vertical bars.

string A nonquoted set of characters. Do not use quotation marks

around the string or the string will include the quotation marks.

screen font Terminal sessions and information the system displays are in

screen font.

boldface screen

Information you must enter is in boldface screen font.

font

italic screen font Arguments for which you supply values are in italic screen

font.

^ The symbol ^ represents the key labeled Control—for

example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

< > Nonprinting characters, such as passwords are in angle

brackets.

[ ] Default responses to system prompts are in square brackets.

!, # An exclamation point (!) or a pound sign (#) at the beginning

of a line of code indicates a comment line.

Preface

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Preface

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in

the publication.

Cautions use the following conventions:

Caution Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

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Preface

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System Message Overview

This publication lists and describes the Cisco IOS system messages for Catalyst 6500 series switches. The system software sends these error messages to the console (and, optionally, to a logging server on another system) during operation. Not all system error messages indicate problems with your system. Some messages are purely informational, while others may help diagnose problems with communications lines, internal hardware, or the system software.

This publication also includes error messages that appear when the system fails.

This chapter contains the following sections:

• System Message Structure, page 1-1

• System Message Example, page 1-8

• Using the Error Message Decoder to Search for System Messages, page 1-8

• Searching for System Messages in Online Documentation, page 1-8

• Terminology, page 1-9

• Error Message Traceback Reports, page 1-9

System Message Structure

System error messages are structured as follows:

%FACILITY-SEVERITY-MNEMONIC: Message-text

• FACILITY code

The facility code consists of two or more uppercase letters that indicate the facility to which the message refers. A facility can be a hardware device, a protocol, or a module of the system software.

Table 1-1 lists the system facility codes.

Table 1-1 Facility Codes

Code Facility

ACE Allegro Crypto Engine

AFLSEC Accelerated Flow Logging Security

AP Authentication Proxy

ATM SPA AT M S ha re d P o r t A d a p t e r

BGP Border Gateway Protocol

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System Message Structure

Table 1-1 Facility Codes (continued)

Chapter 1 System Message Overview

Code Facility

C6K_MPLS_COMMON Catalyst 6500 Series Switch and Cisco 7600

Series Router Multiprotocol Label Switching for LAN and WAN

C6K_MPLS_LC Catalyst 6500 Series Switch and Cisco 7600

Series Router Multiprotocol Label Switching for Switch Processor or Module

C6K_MPLS_RP Catalyst 6500 Series Switch and Cisco 7600

Series Router Multiprotocol Label Switching for LAN

C6K_PLATFORM General Platform

C6K_POWER Power

C6K_PROCMIB Process MIB SP CPU

C6K_WAN_C2W WAN C2Wire

C6KENV Environmental

C6KPWR Power

C7600_SIP200 SPA Interface Processor 200

C7600_SIP200_MP SIP 200 Multiprocessing

C7600_SIP200_SPIRX SIP 200 SPI4.2 Bus Ingress Interface

C7600_SIP200_SPITX SIP 200 SPI4.2 Bus Egress Interface

C7600_SSC400 Services SPA Carrier Card

C7600_SSC600 Services SPA Carrier Card

CAMP Cooperative Asymmetric Multiprocessing

CAPI Card Application Program Interface

CAPI_EC Card/EtherChannel Limitation

CARDMGR SIP 400 Card Manager (Data Plane)

CBUS Cisco Bus Controller

CHARLOTTE Dual OC-3 PoS Port Adapter

CHKPT Checkpointing

CONST_DIAG Online Diagnostics

CONST_V6 IP Version 6

CPU_MONITOR CPU Monitor

CSG Content Services Gateway

CWAN_ATM Catalyst 6500 Series Switch and Cisco 7600

Series Router WAN ATM Port

CWAN_CHOC_DSX Catalyst 6500 Series Switch and Cisco 7600

Series Router WAN CHOC DSX LC Common

CWAN_HA Catalyst 6500 Series Switch and Cisco 7600

Series Router WAN High Availability

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Table 1-1 Facility Codes (continued)

Code Facility

CWANLC Catalyst 6500 Series Switch and Cisco 7600

CWANLC_ATM Catalyst 6500 Series Switch and Cisco 7600

CWAN_QINQ WAN QinQ

CWAN_RP Catalyst 6500 Series Switch and Cisco 7600

CWAN_SP Catalyst 6500 Series Switch and Cisco 7600

CWPA Catalyst 6500 Series Switch and Cisco 7600

CWRPSPA Shared Port Adapters on the Catalyst 6500

CWSLC WAN SiByte Module

CWTLC WAN Optical Services Module

CWTLC_ATOM Any Transport over MPLS on WAN Optical

CWTLC_CHOC Cyclops Channelized OC48/OC12

CWTLC_CHOCX Optical Services Module (OSM) Channelized

CWTLC_GEWAN Gigabit Ethernet WAN Module

CWTLC_RP Catalyst 6500 Series Switch and Cisco 7600

DATACORRUPTION Data corruption

DHCP_SNOOPING Dynamic Host Configuration Protocol

DIAG Online Diagnostics

DOT1X IEEE 802.1X

EAP Extensible Authentication Protocol

EARL Enhanced Address Recognition Logic

EARL_ACL_FPGA Enhanced Address Recognition Logic ACL

EARL_DRV_API EARL Driver API

EARL_L2_ASIC EARL Layer 2 ASIC

EARL_L3_ASIC EARL Layer 3 ASIC

EARL_NETFLOW EARL NetFlow

EC Port Aggregation Protocol, Link Aggregation

System Message Structure

Series Router WAN Module

Series Router WAN Module ATM

Series Router WAN Route Processor Driver

Series Router WAN Switch Processor Driver

Series Router Port Adapter Module

Series Switch and Cisco 7600 Series Router WAN Route Processor

Services Modules

OC12/OC3 Module

Series Router WAN Toaster-based Module Route Processor

Snooping

Field-Programmable Gate Array

Control Protocol shim, and EtherChannel

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System Message Structure

Table 1-1 Facility Codes (continued)

Chapter 1 System Message Overview

Code Facility

EM Event Manager

ENT_API Entity MIB API

ENVM environmental monitoring

EOBC Ethernet out-of-band channel

EOS Eos ASIC

EOU Extensible Authentication Protocol over UDP

EPLD_STATUS_OPEN EPLD Programming Status File Data

Processing

FABRIC Fabric

FIB Forwarding Information Base

FILESYS File system

FM Feature Manager

FMCORE Core Feature Manager

FM_EARL6 EARL 6 Feature Manager

FM_EARL7 EARL 7 Feature Manager

FPM Flexible Packet Matching

FTTM Full Ternary TCAM Manager

HA_EM Embedded Event Manager

HYPERION Hyperion ASIC

IDBMAN Interface Descriptor Block Manager

IP_DEVICE_TRACKING IP Device Tracking

IPC InterProcessor Communication

IPFAST IP Fast Switching

IPNAT IP Network Address Translation

IPV6 IP Version 6

IP_VRF IP VPN Routing/Forwarding Instance

Common Errors

IXP_MAP ESF Network Processor Client Mapper

KEYMAN Key String Encryption

L2 Layer 2

L2_AGING Layer 2 Aging

L2_APPL Layer 2 Application

L3MM Layer 3 Mobility Manager

LINK Data link

MAC_LIMIT MAC Limit Feature

MAC_MOVE MAC Move Notification Feature

MCAST Layer 2 Multicast Log

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Table 1-1 Facility Codes (continued)

Code Facility

MCAST_MQC Multicast Modular Quality of Service CLI

MDT Multicast Distribution Tree

MFIB_CONST_RP Multicast Forwarding Information Base

MISTRAL Mistral ASIC

MLS_ACL_COMMON Multilayer Switching ACL

MLSCEF Multilayer Switching Cisco Express

MLSM Multicast Distributed Shortcut

MLS_RATE Multilayer Switching Rate Limit

MLS_STAT Multilayer Switching Statistics

MMLS Multicast Multilayer Switching

MMLS_RATE Multicast Multilayer Switching Rate Limit

MRIB_PROXY Multicast Routing Information Base Proxy

MROUTE Multicast Routing

MSFC2 Multilayer Switch Feature Card 2

NBAR Network-based Application Recognition

NETFLOW_AGGREGATION NetFlow Aggregation

NETWORK_RF_API Network Redundancy Feature API

OIR Online Insertion and Removal

ONLINE Download Processor

OSM_MULTILINK Optical Services Module Distributed

OSPF Open Shortest Path First

PBI_OPEN Programmable Binary File Data Processing

PF_ASIC Protocol filtering ASIC

PFINIT Platform Initialization

PFREDUN Platform Redundancy

PIMSN Protocol Independent Multicast Snooping

PISA Programmable Intelligent Services

PISAL2M PISA Layer 2 Module

PM Port Manager

PM_SCP Port Manager Switch-Module Configuration

POSLC Packet over SONET Module

QM Quality of Service Management

System Message Structure

Route Processor

Forwarding

Switching/Multilayer Switching for Multicast

Multilink

Accelerator

Protocol

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Table 1-1 Facility Codes (continued)

Chapter 1 System Message Overview

Code Facility

R4K_MP Central Processing Unit

REGISTRY Registry

RF Redundancy Feature

RPC Remote Procedure Call

RPF Reverse Path Forwarding

RP_MLP Route Processor Multilink Point-to-Point

Protocol

RUNCFGSYNC Auto-Running Configuration

Synchronization

SBFIFO MAC FIFO Controller

SCP Switch Module Configuration Protocol

SFF8472 Optical Transceiver Diagnostic Monitoring

SIBYTE_ION Sibyte Ion

SIP400 SPA Interface Processor 400

SIP600 SPA Interface Processor 600

SIP600_PARSING_ENGINE SPA Interface Processor 600 Parsing Engine

SIP600_QOS SPA Interface Processor 600 Quality of

Service

SIPSPA SPA on GSR line cards

SMSC_RP Route Processor for Short Message Service

Centers

SNMP Simple Network Management Protocol

SPA_CHOC_DSX Common Channelized Shared Port Adapter

SPA_T3E3 T3E3

SPAN Switched Port Analyzer

SPANTREE Spanning Tree

SPLITVLANM Split VLAN Manager

SSA Super Santa Ana ASIC

SSP State Synchronization Protocol Manager

STAPL Standard Test and Programming Language

SVCLC Service line card

SW_VLAN VLAN Manager

SYS Operating system

SYS_CONTROLLER System Controller

SYSMGR System Manager

TCP Transmission Control Protocol

TFIB Tag Forwarding Information Base

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Chapter 1 System Message Overview

Table 1-1 Facility Codes (continued)

Code Facility

TRANGE Time-range

TRANSCEIVER Transceiver

UNICAST_FLOOD Unicast Flooding

URLF URL Filtering

VPN_HW VPN Hardware Accelerator for IPSec

VPNSM Virtual Private Network Services Module

VPNSMIOS VPNSM Crypto Connection

VSEC VACL Logging

WCCP Web Cache Communication Protocol

WiSM Wireless Service Module

• SEVERITY level

The severity level is a single-digit code from 0 to 7 that reflects the severity of the condition. The lower the number, the more serious the situation. Tab l e 1- 2 lists the message severity levels.

System Message Structure

Table 1-2 Message Severity Levels

Severity Level Description

0 – emergency System is unusable

1 – alert Immediate action required

2 – critical Critical condition

3 – error Error condition

4 – warning Warning condition

5 – notification Normal but significant condition

6 – informational Informational message only

7 – debugging Message that appears during debugging only

• MNEMONIC code

The MNEMONIC code uniquely identifies the error message.

• Message-text

Message-text is a text string that describes the condition. The text string sometimes contains detailed information about the event, including terminal port numbers, network addresses, or addresses that correspond to locations in the system memory address space. Because variable fields change from message to message, they are represented here by short strings enclosed in square brackets ([ ]). A decimal number, for example, is represented as [dec]. Table 1-3 lists the variable fields in messages.

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System Message Example

Table 1-3 Representation of Variable Fields in Messages

Representation Type of Information

[chars] or [char] Character string

[dec] Decimal

[hex] Hexadecimal integer

[int] Integer

[num] Number

System Message Example

The following is an example of a system error message:

%LINK-2-BADVCALL: Interface [chars], undefined entry point

• LINK is the facility code.

Chapter 1 System Message Overview

• 2 is the severity level.

• BADVCALL is the mnemonic code.

• “Interface [chars], undefined entry point” is the message text.

Some messages also indicate where the system condition occurred. These messages are structured as follows:

%FACILITY-SOURCE-SEVERITY-MNEMONIC: Message-text

SOURCE indicates the location of the condition. Examples of SOURCE are SP, which indicates that the condition occurred in the switch processor, or DFC5, which indicates that the condition occurred in the Distributed Forwarding Card on the module in slot 5.

Using the Error Message Decoder to Search for System Messages

The Error Message Decoder (EMD) is a tool that will help you to research and resolve error messages for Cisco software. EMD helps you to understand the meaning of the error messages that display on the console of Cisco routers, switches, and firewalls.

To use the EMD, copy the message that appears on the console or in the system log, paste it into the window, and press the Submit button. You will automatically receive an Explanation, Recommended Action, and, if available, any related documentation for that message.

The EMD is located here:

http://www.cisco.com/cgi-bin/Support/Errordecoder/index.cgi?locale=en

Searching for System Messages in Online Documentation

To search for messages in online documentation, use the search function of your browser by copying and pasting the message that appears on the console or in the system log.

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Chapter 1 System Message Overview

Some messages that appear on the console or in the system log indicate where the system condition occurred. These messages are structured as follows:

%FACILITY-SOURCE-SEVERITY-MNEMONIC: Message-text

SOURCE indicates the location of the condition. Examples of SOURCE are SP, which indicates that the condition occurred in the switch processor, or DFC5, which indicates that the condition occurred in the Distributed Forwarding Card on the module in slot 5.

If you search for the explanation and recommended action of a message that contains a SOURCE, remove the SOURCE from the text first, and then search for the message in the documentation.

For example, instead of searching the documentation for the message C6KPWR-SP-4-DISABLED, remove the SOURCE identifier and search for the message C6KPWR-4-DISABLED.

Terminology

In this publication, the terms “module” and “line card” both refer to a switch module.

Terminology

Error Message Traceback Reports

Some messages describe internal errors and contain traceback information. This information is very important and should be included when you report a problem to your technical support representative.

The following sample message includes traceback information:

-Process = "Exec", level = 0, pid = 17

-Traceback = 1A82 1AB4 6378 A072 1054 1860

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Chapter 1 System Message Overview

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Messages and Recovery Procedures

This chapter lists the switch system messages by facility. Within each facility, the messages are listed by severity levels 0 to 7. The highest severity level is 0, and the lowest severity level is 7. Each message is followed by an explanation and a recommended action.

Note The messages listed in this chapter do not include the date/time stamp designation; the date/time stamp

designation is displayed only if the software is configured for system log messaging.

For Cisco IOS system messages not contained in this publication, refer to this document:

http://www.cisco.com/en/US/docs/ios/system/messages/guide/consol_smg.html

ACE Messages

CHAP T ER

2

ACE-3

This section contains Allegro Crypto Engine (ACE) messages.

Error Message %ACE-3-NOENGINESLOT: Interface [chars] has no crypto engine slot

Explanation

crypto engine slot was assigned to that interface. [chars] is the name of the interface that is missing the crypto engine slot command.

Recommended Action Configure the interface in question with the crypto engine [sub]slot command.

Error Message %ACE-3-OUTOFID_RL: Too may [chars] IDs in the system. Cannot allocate

a new one

Explanation

Recommended Action Reduce the traffic load, the number of IPsec tunnels, or the frequency of

changing the value of a cryptographic key. If this message appeared under light traffic conditions, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some

This message appears when an IKE SA was requested for a given interface, but no

All the IDs of the specified type are in use.

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ACE Messages

ACE-6

Chapter 2 Messages and Recovery Procedures

messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at

http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support

representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %ACE-6-SWITCHOVER: VPN-SM switchover: [dec]/[dec] has been [chars] [dec]/[dec]

Explanation

Recommended Action No action is required.

Error Message %ACE-6-UNEXP_INBOUND_IPSEC: [chars]: received unexpected IPsec packet:

src IP: [IP_address]; dst IP: [IP_address]; (count=[dec])

Explanation

Recommended Action If this message appears when booting the router and enabling the hardware

A module-to-module switchover has occurred. System performance is not affected.

An IPsec packet was unexpectedly forwarded to the RP.

crypto accelerator, then this message is normal and can be safely ignored. Otherwise, copy the error message exactly as it appears on the console or in the system log, and report it to your Cisco technical support representative.

Error Message %ACE-6-UNEXP_OUTBOUND_IPSEC: [chars]: received unexpected IPsec packet: src IP: [IP_address]; dst IP: [IP_address]; firsthop/lasthop = [chars]/[chars] (count=[dec])

Explanation

Recommended Action If this message appears when booting the router and enabling the hardware

An IPsec packet was unexpectedly forwarded to the RP.

crypto accelerator, then this message is normal and can be safely ignored. Otherwise, copy the error message exactly as it appears on the console or in the system log, and report it to your Cisco technical support representative.

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Chapter 2 Messages and Recovery Procedures

AFLSEC Messages

This section contains Accelerated Flow Logging Security (AFLSEC) messages.

AFLSEC-6

Error Message %AFLSEC-6-OALDP: [chars] icmp [IP_address] -> [IP_address]

([dec]/[dec]), [dec] packet[chars]

AFLSEC Messages

Explanation

Recommended Action No action is required.

Error Message %AFLSEC-6-OALNP: [chars] ip protocol=[dec] [IP_address] ->

[IP_address], [dec] packet[chars]

Recommended Action

Recommended Action No action is required.

Error Message %AFLSEC-6-OALP: [chars] [chars] [IP_address]([dec]) ->

[IP_address]([dec]), [dec] packet[chars]

Explanation

Recommended Action No action is required.

Error Message %AFLSEC-6-OALRL: Oal logging rate-limited or missed [dec]

packet[chars]

Explanation

the cache table was full, or no log buffers were available.

Packets matching the Optimized ACL Logging (OAL) criteria were detected.

Packets matching the OAL criteria were detected.

Some packet-matching logs were missed because the log messages were rate-limited,

Recommended Action No action is required.

Error Message %AFLSEC-6-OALRP: [chars] igmp [IP_address] -> [IP_address] ([dec]),

[dec] packet[chars]

Explanation

Recommended Action No action is required.

AP Messages

This section contains Authentication Proxy (AP) messages.

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Packets matching the OAL criteria were detected.

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AP Messages

AP-1

Chapter 2 Messages and Recovery Procedures

Error Message %AP-1-POSTURE_POLICY_ERROR: POLICY=[chars]| POLICYNAME=[chars]|

IP=[IP_address]| ERROR=<[chars][chars]>

AP-4

Explanation

The specified policy was not applied for the given host IP due to the reason specified as

Error.

Recommended Action When the “POLICY” character string is “HOST ACL,” verify that an input

access control list (ACL) is defined and configured on the interface. A “URL REDIRECT ACL” policy needs a URL-redirect vendor-specific attribute (VSA) to have an associated access control list URL-redirect-ACL VSA that can be used to determine HTTP redirect criteria. HTTP packets that match the ACL are subject to redirection. When a URL-redirect-ACL access control list is not specified or is not configured, the host will not be set up for HTTP redirection.

Error Message %AP-4-AUTH_PROXY_NOMEM: Sufficient memory was not available to [chars]

Explanation

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,

There was not enough memory to perform the specified operation.

upgrade to a larger memory configuration.

Error Message %AP-4-POSTURE_EXCEED_MAX_INIT: Exceeded maximum limit ([dec]) on entires in authentication proxy posture cache in initializing state

Explanation

The number of entries that are in the Authentication Proxy posture cache and in an

initializing state has exceeded the maximum limit.

Recommended Action This condition might indicate a denial of service (DoS) attack. Copy the

message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at

http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support

representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

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AP-6

Error Message %AP-6-POSTURE_DOWNLOAD_ACL: Send AAA request to download ([chars])

named access control list

AP Messages

Explanation

The system has sent a request to AAA to retrieve the contents of the specified

downloadable ACL.

Recommended Action This message is informational. No action is required.

Error Message %AP-6-POSTURE_POLICY: [chars] [chars] ([chars]) policy for host

([IP_address])

Explanation

This message specifies the policy that was enforced for or removed from the specified

host. The policy can be either an ACL or a URL to which any intercepted HTTP traffic is redirected.

Recommended Action This message is informational. No action is required.

Error Message %AP-6-POSTURE_START_VALIDATION: IP=[IP_address]| Interface=[chars]

Explanation

The system has created an entry for the host in the Authentication Proxy posture cache

and has initiated the posture validation process.

Recommended Action This message is informational. No action is required.

Error Message %AP-6-POSTURE_STATE_CHANGE: IP=[IP_address]| STATE=[chars]

Explanation

The state of posture validation changed for the specified host in the Authentication

Proxy posture validation cache.

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Recommended Action This message is informational. No action is required.

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ATMSPA Messages

This section contains ATM Shared Port Adapter (ATMSPA) messages.

ATMSPA-2

Error Message %ATMSPA-2-INITFAIL: [chars] - Init Failed return code: [int]

Chapter 2 Messages and Recovery Procedures

ATMSPA-3

Explanation

to initialize successfully. Information about the failed device is specified in the message text on the console or in the system log.

Recommended Action Power down and reseat the indicated SPA card. If the condition persists, copy

the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at

http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support

representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %ATMSPA-3-DATA_ERROR: [chars] Error [hex] [chars]

Explanation

the console or in the system log provides more information about the specific nature of the error.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

The SPA failed to complete hardware initialization. One of the devices in the SPA failed

A data path protocol violation or sequence error has been detected. The message text on

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Error Message %ATMSPA-3-FATAL_ERROR: occurred on [chars]. Resetting SPA

ATMSPA Messages

Explanation

The SPA has been reset because of a critical error in one of its devices. The error could be either a single occurrence of an event or multiple occurrences within a period of time. The message text on the console or in the system log provides more information about the specific nature of the error.

Recommended Action If the SPA is reset more than once, copy the message exactly as it appears on

the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %ATMSPA-3-FPD_VER_DEPENDENCY_NOTE: Cannot perform the requested FPD update operation because [chars] in subslot [int]/[int] has incompatible HW version [int].[int] with FPD image version [dec].[dec] for FPD ID [dec]. Only image version greater than [int].[int] can be used in the update operation of [chars] with HW version greater than [int].[int].

Explanation

The version of the field-programmable device (FPD) image from the FPD image bundle or package is not compatible with the hardware version of the target card.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %ATMSPA-3-GEN_ERROR: [chars] Error [hex] [chars]

Explanation

Recommended Action Copy the message exactly as it appears on the console or in the system log.

The error that is specified in the message has been detected.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

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ATMSPA Messages

Chapter 2 Messages and Recovery Procedures

Error Message %ATMSPA-3-HW_ERROR: [chars] Error [hex] [chars]

Explanation

A hardware error has been detected. The message text on the console or in the system

log provides more information about the specific nature of the error.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %ATMSPA-3-QOS_ALLOC_FAILED: [chars] [chars] [chars]: [dec]

Explanation

Traffic-shaping parameters could not be configured because the number of unique shaping parameters that are configured on the PVCs or PVPs in this specified ATM SPA is over the maximum limit. The maximum number of unique shaping parameters that can be configured on the PVCs or PVPs is 4096.

Recommended Action Ensure that the total number of unique shaping parameters that are configured

on both PVCs and PVPs does not exceed the maximum limit of 4096.

Error Message %ATMSPA-3-SW_ERROR: [chars] Error [hex] [chars]

Explanation

A software error has been detected. The message text on the console or in the system log provides more information about the specific nature of the error.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %ATMSPA-3-VCQ_ERROR: [chars]: VC queue configuration failed due to un-initialized queue table(global identifier [dec])

Explanation

Recommended Action Attempt to perform a soft OIR operation by entering the command that is

The software configuration of a VC queue failed because of an uninitialized queue table.

described in the software configuration guide for the shared port adapter. If the condition persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some

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messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at

http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support

representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ATMSPA-4

Error Message %ATMSPA-4-VCSETUP: [chars]: VC setup command received on the LC for an

existing VC (VCD [dec])

BGP Messages

Explanation

configured by a previous setup VC command from the route processor (RP). A duplicate setup command may indicate that the RP did not receive a response from the line card for the previous setup command.

Recommended Action No action is required.

Error Message %ATMSPA-4-VCTEARDOWN: [chars]: VC tear down command received on the LC

for a non-existing VC (VCD [dec])

Explanation

teardown command from the RP. A duplicate teardown command may indicate that the RP did not receive a response from the line card for the previous teardown command.

Recommended Action No action is required.

BGP Messages

This section contains Border Gateway Protocol (BGP) messages.

BGP-3

A command to set up a VC has been received for a VC that has already been set up and

The VC does not exist on the line card. The VC may have been torn down by a previous

Error Message %BGP-3-ADDPATH: Number of paths for [chars] exceeded allowed maximum of [dec]

Explanation

Recommended Action Restrict the number of neighbors advertising the same prefix by implementing

inbound filters.

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C6K_MPLS_COMMON Messages

Error Message %BGP-3-MAXPFXEXCEED: No. of prefix received from [chars][chars][chars]

(afi [dec]): [dec] exceed limit [dec]

Chapter 2 Messages and Recovery Procedures

BGP-4

Explanation

Recommended Action Check the number of prefixes received from the neighbor and determine

whether the limit should be increased.

Error Message %BGP-3-PER_VRF_AGGR: pervrfaggr label: [chars]

Explanation

type. The Tag Forwarding Information Base (TFIB) asks for a label for a prefix in the VRF routing table. The per-VRF aggregate label will be assigned to the connected or BGP aggregate prefix when BGP runs a best-path calculation.

Recommended Action No action is required. If this message recurs, contact your Cisco technical

support representative.

Error Message %BGP-4-MAXPFX: No. of prefix received from [chars][chars][chars] (afi [dec]) reaches [dec], max [dec]

Explanation

The number of prefixes received from a neighbor has exceeded a configured limit.

This message might appear when a prefix changes to a connected or BGP aggregate

The number of prefixes received from a neighbor has reached a warning limit.

Recommended Action Check the number of prefixes received from the neighbor and determine

whether the limit should be increased.

C6K_MPLS_COMMON Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router LAN and WAN Multiprotocol Label Switching (C6K_MPLS_COMMON) messages.

C6K_MPLS_COMMON-3

Error Message %C6K_MPLS_COMMON-3-L2_CONFIG_NOT_RECOMMENDED: xconnect is configured

on interface vlans and WAN interfaces are facing the MPLS Core. Do not configure LAN interfaces facing the MPLS Core.

Explanation

network configuration has cross-connection services configured on interface VLANs and has WAN interfaces facing the MPLS core.

Recommended Action Do not configure MPLS on LAN interfaces facing the MPLS core if the

network has cross-connect services configured on an interface VLAN and WAN interfaces that face the MPLS core.

An attempt was made to configure a LAN interface to face the MPLS core. The current

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Error Message %C6K_MPLS_COMMON-3-L3_CONFIG_NOT_RECOMMENDED: LAN interfaces are

facing the MPLS Core. Do not configure xconnect on interface vlans.

C6K_MPLS_LC Messages

Explanation

An attempt was made to configure a cross-connection service on an interface VLAN. The current network configuration has MPLS configured on a LAN interface that is facing the MPLS core.

Recommended Action Do not configure cross-connection services on an interface VLAN if the

network has MPLS configured on a LAN interface.

Error Message %C6K_MPLS_COMMON-3-OSM_BB1_CONFIG_UNSUPPORTED: The maximum label range configured for this system exceeds the [int] limit supported by the module in slot [int]. For proper MPLS functionality on any of the interfaces on this module the maximum label range should be set to [int].

Explanation

Recommended Action Change the maximum MPLS label range by using the mpls label range

The OSM cannot support the MPLS label range configured for this system.

command.

Error Message %C6K_MPLS_COMMON-3-VPLS_CONFIG_EXCEEDED: The number of EoMPLS/VPLS VCs exceeded the maximum supported on [IP_address]/[int].

Explanation

The number of destination routers or the global number of virtual circuits exceeded the maximum limit supported by the device.

Recommended Action Refer to network configuration guidelines for the maximum limits.

C6K_MPLS_LC Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router Multiprotocol Label Switching (MPLS) switch processor or module (C6K_MPLS_LC) messages.

C6K_MPLS_LC-3

Error Message %C6K_MPLS_LC-3-MALLOCFAIL: failed to create [chars]

Explanation

MPLS packets might be forwarded by the software.

Recommended Action Reduce other system activity to ease memory demands. If necessary, increase

system memory. When more memory is available, wait for a few minutes and enter the clear ip route command. If sufficient memory has not been made available, this message will be displayed

again. If this problem persists, contact your Cisco technical support representative.

The system failed to allocate memory for an MPLS entry for the incoming label. Some

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C6K_MPLS_RP Messages

Chapter 2 Messages and Recovery Procedures

Error Message %C6K_MPLS_LC-3-REWRITEFAIL: null adj for incoming label [dec]

Explanation

entry might not be programmed because the incoming label has the NULL adjacency entry. This condition is an internal software error.

Recommended Action Copy the error message exactly as it appears on the console or in the system

log. Contact your Cisco technical support representative with the output of the show mpls forwarding-table labels command.

Error Message %C6K_MPLS_LC-3-TCAMFAIL: failed to insert label [dec] to TCAM

Explanation

The TCAM might be full. Some MPLS packets might be forwarded by the software.

Recommended Action Reduce the number of routes in the system to free up TCAM space. When

enough free TCAM space is available, the software starts the TCAM recovery mechanism automatically. The TCAM recovery mechanism reinstalls the MPLS label entries that previously failed.

The specified incoming label has a NULL adjacency entry. The hardware adjacency

The system failed to allocate TCAM entry for an MPLS entry for the specified label.

C6K_MPLS_RP Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router LAN Multiprotocol Label Switching (C6K_MPLS_RP) messages.

C6K_MPLS_RP-2

Error Message %C6K_MPLS_RP-2-NO_IP_ACL_RSVD_VLAN: IP ACL features will not be

applied to MPLS->IP packets due to a lack of internal VLAN resources

Explanation

shared by VLANs used for SVI, VLANS used for subinterfaces, hidden VLANs used for routed ports, and internal VLANs used for some VRFs. An internal VLAN is needed when an IP ACL feature is applied to a VRF interface. If the total number of VLANs in use exceeds 4096, no more internal VLANs can be allocated, so IP ACL features will not be applied to MPLS-to-IP packets.

Recommended Action Reduce the total number of VLANs in use by removing SVI interfaces,

subinterfaces, and/or VRF interfaces.

The total number of VLANs in use might have exceeded 4096. The VLAN resources are

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Error Message %C6K_MPLS_RP-2-NO_IP_QOS_RSVD_VLAN: IP QoS features will not be

applied to MPLS->IP packets due to a lack of internal VLAN resources

C6K_MPLS_RP Messages

C6K_MPLS_RP-3

Error Message %C6K_MPLS_RP-3-L2_CONFIG_NOT_RECOMMENDED: xconnect is configured on

interface vlans and WAN interfaces are facing the MPLS Core. Do not configure LAN interfaces facing the MPLS Core.

Explanation

The total number of VLANs in use might have exceeded 4096. The VLAN resources are shared by VLANs used for SVI, VLANS used for subinterfaces, hidden VLANs used for routed ports, and internal VLANs used for some VRFs. An internal VLAN is needed when an IP QoS feature is applied to a VRF interface. If the total number of VLANs in use exceeds 4096, no more internal VLANs can be allocated, so IP QoS features will not be applied to MPLS-to-IP packets.

Recommended Action Reduce the total number of VLANs in use by removing SVI interfaces,

subinterfaces, and/or VRF interfaces.

Explanation

An attempt was made to configure a LAN interface to face the MPLS core. The current network configuration has cross-connection services configured on interface VLANs and has WAN interfaces facing the MPLS core.

Recommended Action Do not configure MPLS on LAN interfaces facing the MPLS core if the

network has cross-connection services configured on an interface VLAN and WAN interfaces that face the MPLS core.

Error Message %C6K_MPLS_RP-3-L3_CONFIG_NOT_RECOMMENDED: LAN interfaces are facing the MPLS Core. Do not configure xconnect on interface vlans.

Explanation

An attempt was made to configure a cross-connection service on an interface VLAN. The current network configuration has MPLS configured on a LAN interface that is facing the MPLS core.

Recommended Action Do not configure cross-connection services on an interface VLAN if the

network has MPLS configured on a LAN interface.

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C6K_PLATFORM Messages

This section contains general Catalyst 6500 series switch and Cisco 7600 series router platform (C6K_PLATFORM) messages.

C6K_PLATFORM-0

Error Message %C6K_PLATFORM-0-UNKNOWN_CHASSIS: The chassis type is not known.([hex])

Chapter 2 Messages and Recovery Procedures

Explanation

specified in the error message.

Recommended Action Ensure that your Cisco IOS software release train supports the chassis type.

Upgrade your system to the latest Cisco IOS software release in your release train.

C6K_PLATFORM-2

Error Message %C6K_PLATFORM-2-PEER_RESET: [chars] is being reset by the [chars]

Explanation

exceptions.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

The Cisco IOS software installed on the system does not recognize the chassis type

The local CPU is being reset by the peer CPU when the peer CPU reloads because of

C6K_PLATFORM-3

Error Message %C6K_PLATFORM-3-INFO1: [chars]=[hex] [chars]=[hex]

Explanation

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the

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This message provides information regarding the internal state of the SiByte processor.

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information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

C6K_PLATFORM-4

Error Message %C6K_PLATFORM-4-CONFREG_BREAK_ENABLED : The default factory setting

for config register is 0x2102.It is advisable to retain 1 in 0x2102 as it prevents returning to ROMMON when break is issued.

C6K_PLATFORM Messages

Explanation

The SP configuration register has been changed from the default factory setting of 0x2102 to another hexadecimal value.

Recommended Action No action is required.

Error Message %C6K_PLATFORM-4-ENVMON: System shutdown due to temperature alarms is

[chars].

Explanation

The system has a configuration to shut down a module if its operating temperature exceeds a temperature threshold. This configuration has been bypassed, and a module will still operate in an over-temperature condition. Operating at an over-temperature condition can damage the hardware.

Recommended Action Do not override the sensor alarms that act on an over-temperature condition.

Enter the environment-monitor shutdown temperature command to bring the system back to standard temperature detection.

Error Message %C6K_PLATFORM-4-RTC_OSCILLATOR: The oscillator in the Real Time Clock is [chars]. Calendar [chars] be maintained during the powered down state of the switch.

Explanation

A command has been entered that will cause the system calendar not to be maintained during a power down of the switch. The system date and time will require manual setting when the system is powered up during the next boot time. This command is useful to conserve the battery power of the CMOS, which is used to keep the real-time clock active while the switch is powered down. This condition is useful only if the switch is powered down for a long period of time.

Recommended Action If the switch need not be powered down for a long period of time, remove the

configuration by entering the no hw-module rtc-oscillator shutdown command.

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C6K_PLATFORM-5

Error Message %C6K_PLATFORM-5-LESS_SPACE : May not have enough space to save the

crash info. on flash of [chars] on module: [dec]

Chapter 2 Messages and Recovery Procedures

Explanation

It is possible that crash information could not be saved on the flash memory device.

Recommended Action Remove files from the flash memory device that may not be needed, and enter

the squeeze command for the flash memory device.

Error Message %C6K_PLATFORM-5-MISMATCH : '[chars]' device programming algorithm mismatch detected on [chars] (module: [dec]), formatting is recommended.

Explanation

the flash memory was formatted is different from what the current running software has detected.

Recommended Action Reformat the flash memory device. Otherwise, no action is required.

The flash memory device does not have enough memory to save the crash information.

The flash memory device programming algorithm that was written to the device when

C6K_POWER Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router power (C6K_POWER) messages. For more power messages, see the “C6KPWR Messages” section of this chapter.

C6K_POWER-3

2-16

Error Message %C6K_POWER-3-NOTIFY_FAIL: Failed to notify RP of change in operator status for [chars] number [dec] from ’[chars]’ to ’[chars]’

Explanation

in the error message.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

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C6K_POWER-4

Error Message %C6K_POWER-4-PD_NOLINKUP: The device connected to [dec]/[dec] is

powered up but its link is not up in [dec] seconds. Therefore, power is withdrawn from the port.

C6K_PROCMIB Messages

Explanation

link was not operational in the specified number of seconds.

Recommended Action Try to connect the device to a different port or connect a different device to the

port specified in the message.

The system withdrew the power that was allocated to the specified port because the port

C6K_POWER-6

Error Message %C6K_POWER-6-NOLPP: Because of lack of system power, devices that

require the system to power them on may not come up within one second.

Explanation

the device until it has received authorization for power allocation from the software running on the supervisor engine.

Recommended Action No action is required.

The local power pools have been deallocated. The module firmware cannot power up

C6K_PROCMIB Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router Process MIB SP CPU (C6K_PROCMIB) messages.

C6K_PROCMIB-3

Error Message %C6K_PROCMIB-3-IPC_PORTOPEN_FAIL: Failed to open port while connecting

to process statistics: error code = [chars]

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Explanation

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

An error occurred during an attempt to open a port for an IPC message.

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C6K_WAN_C2W Messages

Error Message %C6K_PROCMIB-3-IPC_TRANSMIT_FAIL: Failed to send process statistics

update : error code = [chars]

Chapter 2 Messages and Recovery Procedures

Explanation

Recommended Action Copy the message exactly as it appears on the console or in the system log.

An error occurred during an attempt to send an IPC message.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %C6K_PROCMIB-3-MALLOC_FAILURE_IPC: Failed to allocate IPC message to contact process

Explanation

Recommended Action Copy the message exactly as it appears on the console or in the system log.

A memory allocation failure occurred during the processing of an IPC message.

Research and attempt to resolve the issue using the tools and utilities provided at

http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying

information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

C6K_WAN_C2W Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router WAN C2Wire (C6K_WAN_C2W) messages.

C6K_WAN_C2W-4

Error Message %C6K_WAN_C2W-4-READERROR: C2Wire read failed reg [hex] on device

[chars]

Explanation

Recommended Action No action is required if this warning message appears occasionally. If the

message appears often in a short period of time, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at

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The SMbus driver failed to read from the specified C2W device.

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http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %C6K_WAN_C2W-4-WRITEERROR: C2Wire write failed reg [hex] on device [chars]

C6KENV Messages

Explanation

Recommended Action No action is required if this warning message appears occasionally. If the

message appears often in a short period of time, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

C6KENV Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router environmental (C6KENV) messages.

C6KENV-2

The SMbus driver failed to write to the specified C2W device.

Error Message %C6KENV-2-BADFLOWCTRL: Module [dec] not at an appropriate hardware revision level to support DFC. Power denied

Explanation

revision level and cannot support a DFC. If a DFC is present, the module will not be activated and remains powered down.

Recommended Action Remove the DFC to enable the module to operate at its current hardware

revision level. To enable DFC operation, ensure that the module is at an appropriate hardware revision level.

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Error Message %C6KENV-2-BADFLOWCTRL_WARN: WARNING: Module [dec] not at an

appropriate hardware revision level to support DFC3

Explanation

The fabric-capable module in the specified slot is not at an appropriate hardware

revision level to support a DFC3 or higher.

Recommended Action When you upgrade the DFC daughter card, also upgrade the module to an

appropriate hardware revision level.

Error Message %C6KENV-2-BADPINN1: Module [dec] not at an appropriate hardware revision level to coexist with PFC3 system. Power denied

Explanation

The module specified in the error message has a revision of 2.x or below. Modules with this revision will experience problems when they are used with a supervisor engine with a PFC3 installed and they should not be used.

Recommended Action Upgrade the module to an appropriate hardware revision level.

Error Message %C6KENV-2-BADTRANSCEIVER: Module [dec] will be power disabled because

an inappropriate transceiver is inserted at [chars].

Explanation

An incompatible transceiver is inserted at the interface specified in the error message. This transceiver should not be used in this system.

Recommended Action Remove the specified transceiver and restore power to the module. If this

transceiver was purchased from Cisco, contact your Cisco technical support representative to get the transceiver replaced.

Error Message %C6KENV-2-C2PLUSWITHNODB: The constellation 2 plus module in slot [dec] has no forwarding daughter board. Power denied

Explanation

The module in the slot specified has no forwarding daughter card and is expected to have either a distributed, accelerated, or centralized forwarding card. This module will not be activated and will remain powered down.

Recommended Action Enter the show module command to view error message details.

Error Message %C6KENV-2-DFCMISMATCH: Module [dec] DFC incompatible with Supervisor

DFC. Power denied

Explanation

The DFC in the specified module is different from the DFC in the supervisor engine. The module will not be activated and remains powered down.

Recommended Action Enter the show module command to view the difference between the DFC in

the module and the DFC in the supervisor engine.

Error Message %C6KENV-2-DFCMISMATCHMINOR: Module [dec] DFC installed is incompatible with system operating mode. Power denied. To enable Module [dec] DFC, the system must be reset.

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WARNING: Any system reset will change the system operating mode which can result in degradation of system performance. To eliminate this from occurring, remove Module [dec] DFC or replace with a system compatible DFC.

C6KENV Messages

Explanation

The DFC in the specified slot does not have the same software operating mode as the

rest of the system. The DFC will remain powered down and cannot be activated.

Recommended Action Enter the show module and show platform earl-mode commands to view the

difference between the DFC in the specified slot and the operating mode of the rest of the system.

Error Message %C6KENV-2-FANUPGREQ: Module [dec] not supported without fan upgrade

Explanation

The supervisor engine and the DFC in the specified slot require a fan tray upgrade. A

system shutdown is scheduled.

Recommended Action Upgrade the system fan tray.

Error Message %C6KENV-2-SHUTDOWN_NOT_SCHEDULED: Major sensor alarm for [chars] is

ignored, [chars] will not be shutdown.

Explanation

The system detected that the specified module should be shut down because it exceeded major sensor thresholds. However, the command that shuts down the module in the event of a major sensor alarm has been overridden, so the specified module will not be shut down. The command used to override the shutdown is no environment-monitor shutdown.

Recommended Action Remove the configuration that bypasses the module shutdown due to sensor

thresholds being exceeded. Shut down the module after removing the configuration.

C6KENV-4

Error Message %C6KENV-4-ALARMCLR: [chars] alarm cleared

Explanation

Recommended Action No action is required.

Error Message %C6KENV-4-FANCOUNTFAILED: Required number of fan trays is not present

Explanation

The specified alarm condition has been cleared. The shutdown has been cancelled.

The system is missing the number of required fan trays to operate properly. Although this is a minor alarm, system components could overheat and be shut down.

Recommended Action Insert the required fan tray as soon as possible.

Error Message %C6KENV-4-FANCOUNTOK: Required number of fan trays is present

Explanation

Recommended Action No action is required.

The number of required fan trays has been restored.

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Error Message %C6KENV-4-FANHIOUTPUT: Version [dec] high-output fan-tray is in effect

Explanation

The system has detected that the fan tray is a high-output (version 2) fan tray. The

system has updated the cooling capacity for the fan tray.

Recommended Action No action is required.

Error Message %C6KENV-4-FANLOOUTPUT: Version [dec] low-output fan-tray is in effect

Explanation

The system has detected that the fan tray is a low-output (version 1) fan tray. The system

has updated the cooling capacity for the fan tray.

Recommended Action No action is required.

Error Message %C6KENV-4-FANPSINCOMPAT: Fan tray and power supply [dec] are

incompatible

Explanation

An upgrade of the power supply is required to sufficiently operate this fan tray. Although this is a minor alarm, overcurrent protection on the power supply could start without further warning.

Recommended Action Upgrade the power supply.

Error Message %C6KENV-4-FANVERCHK: Power-supply [dec] inserted is only compatible

with Version [dec] fan-tray. Please make sure fan is low-output fan-tray

Explanation

The system has detected that the fan tray is a low-output (version 1) fan tray. If the fan tray is a low-output tray, no action is required. If the fan tray is actually a high-output (version 2) fan tray, the specified power supply is not able to support the high-output fan tray.

Recommended Action If the fan tray is a high-output (version 2) fan tray, enter the hw-module

fan-tray version 2 command to update the system with the upgrade information. Replace the 1000

W or 1300 W power supply, as these two power supplies are not compatible in this chassis with the version 2 fan tray.

Error Message %C6KENV-4-INSUFFCOOL: Module [dec] cannot be adequately cooled

Explanation

The fan tray cannot adequately cool the specified module. Although this is a minor alarm, system components could overheat and be shut down.

Recommended Action Upgrade the system fan tray.

Error Message %C6KENV-4-MINORTEMPOKALARM: [chars] all temperature sensor have

failed. If the module temperature sensor does not recover by itself, please power cycle the module when it is feasible

Explanation

Recommended Action If the module temperature sensors do not recover, power cycle the module

All module temperature sensors have failed.

when possible.

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Error Message %C6KENV-4-MINORTEMPOKALARMRECOVER: [chars]. It has returned to normal

operating status.

C6KENV Messages

Explanation

Recommended Action No action is required.

Error Message %C6KENV-4-MINORTEMPSUPOKALARM: All temperature sensors of Supervisor

in slot [dec] have failed. If the temperature sensor does not recover by itself, please power cycle the chassis when it is feasible

Explanation

Recommended Action If the temperature sensors do not recover, power cycle the chassis when

All module temperature sensors have returned to normal operating status.

All temperature sensors have failed in the supervisor engine.

possible.

Error Message %C6KENV-4-MINORTEMPSUPOKALARMRECOVER: Supervisor in slot [dec] has returned to normal operating status.

Explanation

Recommended Action No action is required.

Error Message %C6KENV-4-MINORVTTOKALARM: All the backplane vtt temperature sensor

have failed. If the backplane vtt temperature sensor does not recover by itself, please power cycle the chasis when it is feasible

The supervisor engine temperature sensors have returned to normal operating status.

Explanation

Recommended Action If the backplane VTT temperature sensors do not recover, power cycle the

All backplane VTT temperature sensors have failed.

chassis when possible.

Error Message %C6KENV-4-MINORVTTOKALARMRECOVER: Backplane VTT has returned to normal operating status.

Explanation

Recommended Action No action is required.

The backplane VTT has returned to normal operating status.

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C6KPWR Messages

This section contains Catalyst 6500 series switch and Cisco 7600 series router power (C6KPWR) messages.

C6KPWR-2

Error Message %C6KPWR-2-INSUFFICIENTPOWER: Powering down all linecards as there is

not enough power to operateall critical cards

Chapter 2 Messages and Recovery Procedures

Explanation

The switch was operating with two power supplies in combined mode. One of the power supplies has failed. Available power is insufficient to support all critical service modules. Critical service modules include modules that support VPNs or IP security. If these critical modules fail, security issues could arise; therefore, all modules have been powered down.

Recommended Action Replace the failed power supply.

Error Message %C6KPWR-2-MAJORPOWERALARM: In the absence of power supply 1, system

power usage exceeds allowed range of [chars]W. Power total will be reduced in [dec] seconds

Explanation

The power supply in slot 2 has exceeded its allowed range, causing a major power alarm. The range is specified in the error message.

Recommended Action Enter the show power command to determine the actual power usage. Insert a

power supply in power supply slot 1, or power down some modules to reduce system power usage. If downtime can be scheduled, move the power supply from slot 2 to slot 1. If this condition persists, the environmental monitor will shut down some modules to prevent a complete power failure.

Error Message %C6KPWR-2-MAJORPOWERALARMRECOVER: System power usage has returned to allowed operating range

Explanation

System power usage has returned to the permitted operating range. The scheduled shutdown is cancelled, and the system will continue operating.

Recommended Action No action is required.

Error Message %C6KPWR-2-MINORPOWERALARM: In the absence of power supply 1, system

power usage exceeds the recommended range of [chars]W

Explanation

The power supply in slot 2 has exceeded its allowed range, causing a minor power alarm. The range is specified in the error message. Selected modules will be shut down to prevent a complete power failure.

Recommended Action Enter the show power command to determine the actual power usage. Insert a

power supply in power supply slot 1, or power down some modules to reduce system power usage. If downtime can be scheduled, move the power supply from slot 2 to slot 1.

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C6KPWR-3

Error Message %C6KPWR-3-PSUNKNOWN: Unknown power supply in slot [dec] (idprom read

failed).

C6KPWR Messages

C6KPWR-4

Explanation

Recommended Action Remove and reinsert the power supply. Fasten the screw, and attempt to operate

The IDPROM of the power supply in the specified slot cannot be read.

the power supply again. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the

Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message %C6KPWR-4-INPUTCHANGE: Power supply [dec] input has changed. Power capacity adjusted to [chars]W

Explanation

The power supply in the specified slot has detected a change in its input supply. The

power capacity for the power supply has been adjusted accordingly.

Recommended Action Enter the show power command to see the current power status. Otherwise, no

action is required.

Error Message %C6KPWR-4-MAJORPOWERALARMRECOVER: System power usage has returned to allowed operating range

Explanation

shutdown was cancelled. The system will continue operating.

Recommended Action No action is required.

Error Message %C6KPWR-4-MINORPOWERALARM: In the absence of power supply 1, system

power usage exceeds the recommended range of [chars]W

Explanation

alarm. The range is specified in the error message. Selected modules will be shut down to prevent a complete power failure.

Recommended Action Enter the show power command to determine the actual power usage. Insert a

power supply in power supply slot 1, or power down some modules to reduce system power usage. If downtime can be scheduled, move the power supply from slot 2 to slot 1.

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System power usage has returned to the allowed operating range, so the scheduled

The power supply in slot 2 has exceeded its allowed range, causing a minor power

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Error Message %C6KPWR-4-MINORPOWERALARMRECOVER: System power usage has returned to

normal operating range

Explanation

Recommended Action No action is required.

Error Message %C6KPWR-4-PS1FAILALERT: Do not remove power supply 1 without inserting

another supply. In the absence of power supply 1, system power capacity will be reduced to [chars]W after a [dec] second grace period.

Explanation

System power usage has returned to the normal operating range.

The system is experiencing heavy traffic. In this condition, the single power supply should be used in slot 1 rather than in slot 2.

Recommended Action Insert a power supply in slot 1, or move the power supply from slot 2 to slot 1.

Error Message %C6KPWR-4-PS2ONLY: Single power supply system should utilize power

supply slot 1

Explanation

The system is experiencing heavy traffic. In this condition, the single power supply should be used in slot 1 rather than in slot 2.

Recommended Action Move the power supply from slot 2 to slot 1.

Error Message %C6KPWR-4-PSINPUTDROP: Power supply [dec] input has dropped

Explanation

The power supply in the specified slot has detected a drop in its input supply. The power capacity for the power supply has been adjusted accordingly.

Recommended Action Enter the show power command to see the current power status. Otherwise, no

action is required.

Error Message %C6KPWR-4-PSMISMATCH: power supplies rated outputs do not match.

Explanation

Recommended Action For more efficient load sharing, use power supplies with the same output

The two power supplies in the system have different output ratings.

rating.

Error Message %C6KPWR-4-PSNOREDUNDANCY: Power supplies are not in full redundancy, power usage exceeds lower capacity supply

Explanation

The two power supplies in the system have different output ratings. Current power usage exceeds the capacity of the lower-rated power supply. If the higher-rated power supply fails, the lower-rated power supply will not be able to support all modules that are currently powered up.

Recommended Action To ensure that the system power supplies are optimally redundant, use power

supplies with identical output ratings or reduce system power consumption.

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C7600_SIP200 Messages

This section contains SPA Interface Processor 200 (C7600_SIP200) messages.

C7600_SIP200-3

Error Message %C7600_SIP200-3-BADIFCTRL: Corrupted sip-200 information for interface

[chars]

Cisco III - Supervisor Engine III, WS-SUP32-GE-3B - Supervisor Engine 32, Catalyst Supervisor Engine 32 PISA 12.2ZY Message Manual