Cisco 7937G Administration Manual
Cisco Unified IP Conference Station
7937G Administration Guide
for Cisco Unified
Communications Manager 6.0
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Text Part Number: OL-11560-01 Rev. B0
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Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
© 2008 Cisco Systems, Inc. All rights reserved.
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CONTENTS
Preface ix
Overview ix
Audience ix
Organization ix
Related Documentation x
Obtaining Documentation, Obtaining Support, and Security Guidelines xi
Cisco Product Security Overview xi
Document Conventions xi
CHAPTER
1 An Overview of the Conference Station 1-1
Understanding the Conference Station 1-2
What Networking Protocols Are Used? 1-4
What Features are Supported on the Conference Station? 1-5
Feature Overview 1-5
Configuring Telephony Features 1-6
Configuring Network Parameters Using the Conference Station 1-6
Providing Users with Feature Information 1-7
Understanding Security Features for Conference Stations 1-7
Overview of Supported Security Features 1-8
Understanding Security Profiles 1-9
Overview of Configuring and Installing Conference Stations 1-9
Configuring Conference Stations in Cisco Unified Communications Manager 1-9
Checklist for Configuring the Conference Station in Cisco Unified Communications
Manager
1-10
Installing Conference Stations 1-12
Checklist for Installing the Conference Station 1-12
CHAPTER
OL-11560-01 Rev. B0
2 Preparing to Install the Conference Station on Your Network 2-1
Understanding Interactions with Other Cisco Unified IP Communications Products 2-1
Understanding How the Conference Station Interacts with Cisco Unified Communications
Manager
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
2-2
iii
Contents
Providing Power to the Conference Station 2-2
Power Guidelines 2-3
Conference Station Power Consumption and Display Brightness 2-3
Power Outage 2-4
Obtaining Additional Information about Power 2-4
Understanding Conference Station Configuration Files 2-4
Understanding the Conference Station Startup Process 2-5
Adding Conference Stations to the Cisco Unified Communications Manager Database 2-7
Adding Conference Stations with Auto-Registration 2-7
Adding Conference Stations with Auto-Registration and TAPS 2-8
Adding Conference Stations with Cisco Unified Communications Manager Administration 2-9
Adding Conference Stations with BAT 2-9
Determining the MAC Address of a Conference Station 2-9
CHAPTER
CHAPTER
3 Setting Up the Conference Station 3-1
Before You Begin 3-1
Network Requirements 3-1
Cisco Unified Communications Manager Configuration 3-2
Safety 3-2
Understanding the Conference Station Components 3-3
Network Ports 3-3
Audio Auxiliary Port 3-4
Installing the Conference Station 3-4
Securing the Conference Station with a Cable Lock 3-7
Verifying the Conference Station Startup Process 3-8
Configuring Startup Network Settings 3-9
Guidelines for Best Performance 3-9
Conference Room Setup Examples 3-10
4 Configuring Settings on the Conference Station 4-1
Configuration Menus on the Conference Station 4-1
Displaying a Configuration Menu 4-2
Unlocking and Locking Options 4-3
Editing Values 4-3
iv
Overview of Options Configurable from a Conference Station 4-4
Network Configuration Menu 4-5
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
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Device Configuration Menu 4-8
CallManager Configuration Menu 4-9
HTTP Configuration Menu 4-10
Locale Configuration Menu 4-11
Security Configuration Menu 4-11
QoS Configuration Menu 4-12
Security Configuration Menu 4-12
802.1X Authentication and Status 4-13
Contents
CHAPTER
CHAPTER
5 Configuring Features, Templates, Services, and Users 5-1
Telephony Features Available for the Conference Station 5-1
Configuring Corporate and Personal Directories 5-6
Configuring Corporate Directories 5-6
Configuring Personal Directory 5-7
Modifying Button Templates 5-7
Configuring Softkey Templates 5-8
Setting Up Services 5-8
Adding Users to Cisco Unified Communications Manager 5-9
Managing the User Options Web Pages 5-9
Giving Users Access to the User Options Web Pages 5-9
Specifying Options that Appear on the User Options Web Pages 5-9
6 Customizing the Conference Station 6-1
Customizing and Modifying Configuration Files 6-1
Creating Custom Conference Station Rings 6-2
Ringlist.xml File Format Requirements 6-2
PCM File Requirements for Custom Ring Types 6-3
Configuring a Custom Conference Station Ring 6-3
CHAPTER
OL-11560-01 Rev. B0
7 Viewing Model Information, Status, and Statistics on the Conference Station 7-1
Configuring the Idle Display 6-4
Model Information Screen 7-1
Status Menu 7-2
Network Statistics Screen 7-2
Call Statistics Screen 7-4
Device Information Screen 7-5
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
v
Contents
CHAPTER
CHAPTER
8 Monitoring the Conference Station Remotely 8-1
Accessing the Web Page for a Conference Station 8-2
Disabling and Enabling Web Page Access 8-2
Device Information 8-3
Network Configuration 8-4
Ethernet Information 8-6
Device Logging 8-8
Streaming Statistics 8-8
9 Troubleshooting and Maintenance 9-1
Viewing Call, Device, and Network Information 9-1
Using Ping 9-2
Resolving Startup Problems 9-2
Symptom: The Conference Station Does Not Go Through its Normal Startup Process 9-3
Symptom: The Conference Station Does Not Register with Cisco Unified Communications
Manager
9-3
Checking Network Connectivity 9-4
Verifying TFTP Server Settings 9-4
Verifying IP Addressing and Routing 9-4
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-5
Cisco Unified Communications Manager and TFTP Services Are Not Running 9-5
Creating a New Configuration File 9-5
Registering the Conference Station with Cisco Unified Communications Manager 9-6
Symptom: Conference Station Unable to Obtain IP Address 9-6
vi
Conference Station Resets Unexpectedly 9-7
Verifying Physical Connection 9-7
Identifying Intermittent Network Outages 9-7
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-8
Verifying Voice VLAN Configuration 9-8
Eliminating DNS or Other Connectivity Errors 9-8
Checking Power Connection 9-9
General Troubleshooting Tips 9-9
Resetting or Restoring the Conference Station 9-11
Performing a Basic Reset 9-11
Performing a Factory Reset 9-12
Using the Quality Report Tool 9-13
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
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Monitoring the Voice Quality of Calls 9-13
Resolving Conference Call Reception Problems 9-14
Where to Go for More Troubleshooting Information 9-15
Cleaning the Conference Station 9-15
Contents
APPENDIX
APPENDIX
APPENDIX
I
NDEX
A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Conference Station A-1
How Users Get Copies of Conference Station Manuals A-1
How Users Subscribe to Services and Configure Conference Station Features A-2
How Users Access a Voice Messaging System A-2
How Users Configure Personal Directory Entries A-3
Installing and Configuring the Cisco Unified Communications Manager Address Book
Synchronizer
B Supporting International Users B-1
A-3
Adding Language Overlays to Conference Station Buttons B-1
Installing the Cisco Unified Communications Locale Installer B-1
C Technical Specifications C-1
Physical and Operating Environment Specifications C-1
Cable Specifications C-2
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vii
Contents
viii
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
OL-11560-01 Rev. B0
Overview
Audience
Preface
The Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
Communications Manager 6.0 provides the information you need to understand, install, configure,
manage, and troubleshoot the Cisco Unified IP Conference Station 7937G on a Voice-over-IP (VoIP)
network.
Because of the complexity of a Unified Communications network, this guide does not provide complete
and
detailed information for procedures that you need to perform in Cisco Unified Communications
ager 6.0 or other network devices. See the “Related Documentation” section on page x for a list of
Man
related documentation.
Network engineers, system administrators, or telecom engineers should review this guide to learn the
steps required to properly set up the conference station on the network.
The tasks described are administration-level tasks and are not intended for end-users of the
confere
confere
nce stations. Many of the tasks involve configuring network settings and affect the
nce station’s ability to function in the network.
Because of the close interaction between t
Manager, many of the tasks in this manual require familiarity with Cisco Unified Communications
nager.
Ma
Organization
This manual is organized as follows:
Chapter Description
Chapter 1, “An Overview of the Conference
Station”
Chapter 2, “Preparing to Install the Conference
Station on Your Network”
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
OL-11560-01 Rev. B0
Provides a conceptual overview and description of the conference station
Describes how to install the conference station,
of the tasks required prior to installation
he conference station and Cisco Unified Communications
and provides an overview
ix
Preface
Related Documentation
Chapter Description
Chapter 3, “Setting Up the Conference Station” Describes how to properly and safely install
station on your network
Chapter 4, “Configuring Settings on the
Conference Station”
Chapter 5, “Configuring Features, Templates,
Services, and Users”
Chapter 6, “Customizing the Conference Station” Explains how to customize configuration files, ring sounds, and the idle
Chapter 7, “Viewing Model Information, Status,
and Statistics on the Conference Station”
Chapter 8, “Monitoring the Conference Station
Remotely”
Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooti
Appendix A, “Providing Information to Users Via
a Website”
Appendix B, “Supporting International Users” Provides information about setting up conference stations in non-English
Appendix C, “Technical Specifications” Provides technical specifications for the confere
Describes how to configure network, de
conference station
Provides an overview of procedures for configuring telephony features,
co
nfiguring directories, configuring conference station button and
softkey templates, setting up services, and adding users to
Unified Communications Manager
Cisco
display for the
Explains how to view model, device, and network information from the
c
onference station
Describes the information that you can obtain from the
c
onference station’s web page
Provides suggestions for setting up a website for providing users with
ortant information about their conference stations
imp
en
vironments
conference station
ng the conference station
and configure the conference
vice, and security settings on the
nce station
Related Documentation
For more information about the conference station or Cisco Unified Communications Manager, refer to
the following publications:
Cisco Unified IP Conference Station 7937G
These publications are available at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps3
• Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications
Manager 6.0
• Cisco Unified IP Conference Station 7937G Installation Guide
• Regulatory Compliance and Safety Information for the Cisco Unified IP Conference Station 7937G
Cisco Unified Communications Manager
Cisco Unified Communications Manager documents are available at the following URLs:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
http://www.cisco.com/en/US/products/ps7273/
Troubleshooting
This document is available to registered Cisco.com users at the following URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
79/tsd_products_support_series_home.html
tsd_products_support_series_home.html
• Using the 79xx Status Information For Troubleshooting tech note
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
x
OL-11560-01 Rev. B0
Preface
Obtaining Documentation, Obtaining Support, and Security Guidelines
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which lists all ne
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
w and revised Cisco technical
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products
may be found at:
assistance please contact us by sending E-mail to e
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further
xport@cisco.com.
Document Conventions
This document uses the following conventions:
Convention Description
boldface font Commands and keywords are in boldf
ont Arguments for which you supply values are in italics.
italic f
[ ] Elements in square brackets are optional.
{ x | y | z } Alternative keywords are grouped in braces an
[ x | y | z ] Optional alternative keywords are grouped in brack
string A nonquoted set of characters. Do not use quotation marks around the string or the string will
clude the quotation marks.
in
screen font Terminal sessions and information the system displays are in screen font.
boldface screen font Information you must enter is in boldface screen font.
italic screen font Arguments for which you supply values are in i
^ The symbol ^ represents the key labeled Control—for e
screen display means hold down the Control key while you press the D key.
< > Nonprinting characters, such as passwords are in angle brackets.
ace.
d separated by vertical bars.
ets and separated by vertical bars.
talic screen font.
xample, the key combination ^D in a
OL-11560-01 Rev. B0
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
xi
Document Conventions
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the
Caution Means reader be careful. In this situation, you might do something that could result in equipment
Preface
publication.
damage or loss of data.
Warning
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents.
xii
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
OL-11560-01 Rev. B0
CHAP T E R
1
An Overview of the Conference Station
The Cisco Unified IP Conference Station 7937G is a full-featured teleconference station that provides
voice communication over an Internet Protocol (IP) network. It functions much like a digital business
phone, allowing you to place and receive calls and to access features such as mute, hold, transfer,
dial, call forward, and more. In addition, be
speed
network, they offer enhanced IP telephony features, including access to network information and
services, and customizable features and services. The conference stations also support certain security
features.
The conference station provides a back
variety of other sophisticated functions.
The conference station, like other network devices, must
stations encode G.711a, G.711u, G.729a, G.729ab, and decode all variants of G.711 and G.729. The
conference stations also support 16-bit/16-kHz wideband audio.
This chapter includes the following topics:
• Understanding the Conference Station, page 1-2
• What Networking Protocols Are Used?, page 1-4
lit LCD screen, support for up to ten speed dial numbers, and a
cause conference stations are connected to your data
be configured and managed. The conference
Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP
OL-11560-01 Rev. B0
• What Features are Supported on the Conference Station?, page 1-5
• Understanding Security Features for Conference Stations, page 1-7
• Overview of Configuring and Installing Conference Stations, page 1-9
Conference Station 7937G might cause interference. For more information, refer to the manufacturer’s
documentation of the interfering device.
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
1-1
Understanding the Conference Station
Understanding the Conference Station
Figure 1-1 shows the main components of the conference station.
Figure 1-1 Cisco Unified IP Conference Station 7937G
Chapter 1 An Overview of the Conference Station
1
16
15
14
13
12
11
4
5
6
7
8
9
3
2
10
1 LED indicators Three multi-color LED indicators provide call status information:
• Off: Ready, Call State Off
• Solid amber: Powering On
• Solid red: Powering On, Mute, or Voice Message
2
1
185261
• Flashing red: Hold
• Solid green: Dial Tone, Dialing, or Connected
• Flashing green: Incoming Call (Ringing/Connecting), or Receiving
2 Microphones Three internal unidirectional microphones.
3 Speaker Internal speaker.
4 Navigation buttons
Allow you to scroll through menus and highlight items.
(four)
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
1-2
OL-11560-01 Rev. B0
Chapter 1 An Overview of the Conference Station
Understanding the Conference Station
5 Select button Activates the currently highlighted screen menu option.
6 On-hook button Ends your current call.
7 Volume Up button Raises the volume of the speaker (off-hook) and the volume of the ringer (on-hook).
8 Volume Down
bu
tton
Lowers the volume of the speaker (off-hook) and the volume of the ringer (on-hook).
9 Mute button Toggles the Mute feature.
10 Keypad Allows you to dial conference statio
n conference station numbers, enter letters, and choose menu
items.
11 Redial button Dials the most recent number you called.
12 Directories button Toggles the Directories menu. Allows you to access ca
13 Applications
bu
tton
Toggles the Applications menu. Allows you to access the Messages, Settings, and Services menus.
ll logs, speed dials, and directories.
14 Off-hook button Obtains a dial tone to initiate a call, or answers an incoming call.
15 Softkey buttons
(four)
16 Conference station
sc
reen
OL-11560-01 Rev. B0
Allow you to select softkey options displayed on the screen.
Displays conference station menus and features.
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
1-3
What Networking Protocols Are Used?
What Networking Protocols Are Used?
The conference station supports several industry-standard and Cisco networking protocols required for
voice communication. Table 1-1 provides an overview of the networking protocols that the
conference station supports.
Ta b l e 1-1 Supported Networking Protocols on the Conference Station
Networking Protocol Purpose Usage Notes
Cisco Discovery
tocol (CDP)
Pro
Dynamic Host
onfiguration Protocol
C
(DHCP)
CDP is a device-discovery protocol
that runs on all Cisco-manufactured
equipment.
Using CDP, a device can advertise its
e
xistence to other devices and receive
information about other devices in
the network.
DHCP dynamically allocates and
assigns an IP address to network
devices.
The conference station uses CDP to communicate
nformation such as auxiliary VLAN ID, per port power
i
management details, and Quality of Service (QoS)
configuration information with the Cisco Catalyst switch.
DHCP is enabled by default. If disabled, you must manually
onfigure the IP address, subnet mask, gateway, and a TFTP
c
server on each conference station locally.
Chapter 1 An Overview of the Conference Station
DHCP enables you to connect a
conference station into the
and have the conference station
become operational without you
needing to manually assign an IP
address or to configure additional
network parameters.
Hypertext Transfer
Pro
tocol (HTTP)
Internet Protocol (IP) IP is a messaging protocol that
Real-Time Transport
tocol (RTP)
Pro
Skinny Client Control
Pro
tocol (SCCP)
HTTP is the standard way of
transferring information and moving
documents across the Internet and the
web.
addresses
the network.
RTP is a standard protocol for
transporting real-time data, such as
interactive voice and video, over data
networks.
SCCP includes a messaging set that
allows communications between call
control servers and endpoint clients
like IP conference stations. SCCP is
proprietary to Cisco Systems.
and sends packets across
network
Cisco recommends that you use DHCP custom option 150.
W
ith this method, you configure the TFTP server IP address
as the option value. For additional information about DCHP
configurations, refer to the “Cisco TFTP” chapter in
Unified Communications Manager System Guide.
Cisco
The conference stations uses HTTP for the XML services
and for troubleshooting purposes.
To communicate using IP, network devices must have an
assigned IP address, subnet, and gateway.
IP addresses, subnets, and gateways identifications are
utomatically assigned if you are using the conference
a
station with DHCP. If you are not using DHCP, you must
manually assign these properties to each conference station
locally.
The conference station uses the RTP protocol to
send/ receive real-time voice traffic from other conference
ns and gateways.
statio
The conference station uses SCCP for call control.
1-4
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
OL-11560-01 Rev. B0
Chapter 1 An Overview of the Conference Station
What Features are Supported on the Conference Station?
Table 1-1 Supported Networking Protocols on the Conference Station (continued)
Networking Protocol Purpose Usage Notes
Transmission Control
Pro
tocol (TCP)
Trivial File Transfer
Protocol
User Datagram Protocol
(UDP)
(TFTP)
TCP is a connection-oriented
transport protocol.
TFTP allows you to transfer files
over the network.
On the conference station, TFTP
enables y
file specific to the conference station
type.
UDP is a connectionless messaging
pro
Related Topics
• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1
• Understanding the Conference Station Startup Process, page 2-5
• Network Configuration Menu, page 4-5
ou to obtain a configuration
tocol for delivery of data packets.
The conference station uses TCP to connect to
Cisco Unified Communications Manager and to access
XML se
TFTP requires a TFTP server in your network, which can be
au
a conference station to use a TFTP server other than the one
specified by the DHCP server, you must manually assign a
TFTP server from the Network Configuration menu on the
conference station.
The conference station transmits and receives RTP streams,
which utilize UDP.
rvices.
tomatically identified from the DHCP server. If you want
What Features are Supported on the Conference Station?
The conference station functions much like a digital business conference station, allowing you to place
and receive teleconference station calls. In addition to traditional telephony features, the conference
station includes features that enable you to administer and monitor the conference station as a network
device.
This section includes the following topics:
• Feature Overview, page 1-5
• Configuring Telephony Features, page 1-6
• Configuring Network Parameters Using the Conference Station, page 1-6
• Providing Users with Feature Information, page 1-7
Feature Overview
Conference stations provide traditional telephony functionality, such as call forwarding and transferring,
redialing, speed dialing, conference calling, and voice messaging system access. Conference stations
also provide a variety of other features. For an overview of the telephony features that the conference
station supports, see the
As with other network devices, you must configure c
Cisco Unified Communications Manager and the rest of the IP netw
settings to configure on a conference station, but if your network requires it, you can manually configure
an IP address, TFTP server, and subnet mask. For instructions on configuring the network settings on
the conference station, see
“Telephony Features Available for the
onference stations to prepare them to access
Chapter 4, “Configuring Settings on the Conference Station.”
Conference Station” section on page 5-1.
ork. By using DHCP, you have fewer
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1-5
What Features are Supported on the Conference Station?
The conference station can interact with other services and devices on your IP network to provide
enhanced functionality. For example, you can use XML to enable users to access information such as
weather, stocks, quote of the day, and other web-based information. For information about configuring
such services, see the
“Setting Up Services” section on page 5-8.
Finally, because the conference station is a network de
from it directly. This information can assist you with troubleshooting any problems users might
encounter when using their conference stations. See Chapter 7, “Viewing Model Informatio
Statistics on the Conference Station,” for more information.
Related Topics
• Chapter 4, “Configuring Settings on the Conference Station”
• Chapter 5, “Configuring Features, Templates, Services, and Users”
• Chapter 9, “Troubleshooting and Maintenance”
“Configuring Corporate and Personal Directories” section on page 5-6 and the
Configuring Telephony Features
Chapter 1 An Overview of the Conference Station
vice, you can obtain detailed status information
n, Status, and
You can modify certain settings for the conference station from Cisco Unified Communications
Manager Administration. Use this web-based application to set up conference station registration criteria
and calling search spaces, to configure corporate directories and services, and to modify
conference
Conference Station” section on page 5-1 and Ci
Administration Guide for addit
For more information about Cisco Unified Commun
Cisco Unified Communications Manager documentation, including Cisco Un
Manager System Guide. You can also use the context-sensitive help available within the application for
guidance.
You can access the complete Cisco Unified Communications Manager documentation suite at these
UR
LS:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
http://www.cisco.com/en/US/products/ps7273/
Related Topic
• Telephony Features Available for the Conference Station, page 5-1
station button templates, among other tasks. See the “Telephony Features Available for the
sco Unified Communications Manager
ional information.
ications Manager Administration, refer to
ified Communications
tsd_products_support_series_home.html
Configuring Network Parameters Using the Conference Station
You can configure parameters such as DHCP, TFTP, and IP settings on the conference station itself. You
can also obtain statistics about a current call or firmware versions on the conference station.
1-6
For more information about configuring features and viewing statistics from the conference station, see
Chapter 4, “Configuring Settings on the C
Information, Status, and Statistics on the Conference Station.”
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
onference Station,” and Chapter 7, “Viewing Model
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Chapter 1 An Overview of the Conference Station
Providing Users with Feature Information
If you are a system administrator, you are likely the primary source of information for conference station
users in your network or company. To ensure that you distribute the most current feature and procedural
information, familiarize yourself with conference station documentation. Make sure to visit the
Unified IP Conference Station web site:
Cisco
Understanding Security Features for Conference Stations
http://www.cisco.com/en/US/products/hw/phones/ps3
From this site, you can access various user guides.
In addition to providing users with documentation, it is important to inform them about available
ference station features—including features specific to your company or network—and about how to
con
access and customize those features, if appropriate.
For a summary of some of the key information tha
administrators to provide, see Appendix A, “Providing Information to Users Via a Website.”
79/tsd_products_support_series_home.html
t conference station users need their system
Understanding Security Features for Conference Stations
Implementing security in the Cisco Unified Communications Manager system prevents identity theft of
the conference station and Cisco Unified Communications Manager server and p
Table 1-2
Ta b l e 1-2 Conference Station and Cisco Unified Communications Manager
Topic Reference
Detailed explanation of security, including set up,
conf
for Cisco Unified Communications Manager and
conference stations
Security features supported on the
station
Viewing a security profile name See the “U
Security and the conference st
Security and conference station configuration files See the “U
Changing the TFTP Server 1 or TFTP Server 2
op
implemented
Understanding security icons in the
Ca
e CallManager Configuration menu on the
th
conference station
Items on the Security Configuration menu on the
conference station
shows where you can find additional information about security in this and other documents.
Security Topics
Refer to Cisco Unified Communications Manager
iguration, and troubleshooting information
conference
ation startup process See the “Understanding the Conference Station
tion on the conference station when security is
llManager 1 through CallManager 5 options in
Security Guide
See the “Overview of Supported Security
Features” section on page 1-8
nderstanding Security Profiles” section
on page 1-9
Startup Process” section on page 2-5
nderstanding Conference Station
Configuration Files” section on page 2-4
See Table 4-3 on page 4-5
See the “
section on page 4-9
See the “Se
page 4-11 and the “Security Configuration Menu”
section on page 4-12
CallManager Configuration Menu”
curity Configuration Menu” section on
revents data tampering.
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Understanding Security Features for Conference Stations
Chapter 1 An Overview of the Conference Station
Table 1-2 Conference Station and Cisco Unified Communications Manager
Security Topics (continued)
Topic Reference
Disabling access to a conference station’s web
pages
Troubleshooting Refer to Cisco Uni
Resetting or restoring the conference station See the “R
Overview of Supported Security Features
Table 1-3 provides an overview of the security features that the conference station supports. For more
information about these features and about Cisco Unified Communications Manager and conference
station s
For information about current security settings on a conference
menus on the conference station (choose Applications > Settings > Security Configuration and choose
Applications > Settings > Device Configuration > Security Configuration). For more information,
see
ecurity, refer to Cisco Unified Communications Manager Security Guide.
Chapter 4, “Configuring Settings on the Conference Station.”
See the “D
isabling and Enabling Web Page
Access” section on page 8-2
fied Communications Manager
Security Guide, “Troubleshooting chapter”
esetting or Restoring the Conference
Station” section on page 9-11
station, look at the security configuration
Ta b l e 1-3 Overview of Security Features
Feature Description
Security profiles Always defines the conference station as nonsecure. See
Understanding Security Profiles, page 1-9 for more information.
802.1X Authentication for
conference stations
Optional disabling of the web
ser
ver functionality for a
The conference station can
gain access to the network.
You can prevent access to a conference station’s web page which
displays a variety of operational statistics for the conference station.
use 802.1X authentication to request and
conference station
Conference station hardening Additional security options, which you control from
Ci
sco Unified Communications Manager Administration:
• Disabling Gratuitous ARP (GARP).
• Disabling or restricting access to the Settings menu. If you
restrict access, users can only access the User Preferences menu
from the Settings menu.
• Disabling access to web pages for a conference station.
• Disabling SSH access to the conference station.
Related Topics
• Understanding Security Profiles, page 1-9
• Device Configuration Menu, page 4-8
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Chapter 1 An Overview of the Conference Station
Overview of Configuring and Installing Conference Stations
Understanding Security Profiles
All conference stations that support Cisco Unified Communications Manager use a security profile
which defines the conference station as nonsecure. For information about the security profile, refer to
Cisco Unified Communications Manager Security Guide, Release 6.0.
Overview of Configuring and Installing Conference Stations
When deploying a new IP telephony system, system administrators and network administrators must
complete several initial configuration tasks to prepare the network for IP telephony service. For
nformation and a checklist for setting up and configuring a complete Cisco IP telephony network, refer
i
to the “System Configuration Overview” chapter in Cisco Unified Communications Manager
Guide.
System
After you have set up the IP telephony system and conf
Communications Manager, you can add conference stations to the system.
The following topics provide an overview of procedures for adding conference stations to your network:
igured system-wide features in Cisco Unified
• Configuring Conference Stations in Cisco Unified Communications Manager, page 1-9
• Installing Conference Stations, page 1-12
Configuring Conference Stations in Cisco Unified Communications Manager
To add conference stations to the Cisco Unified Communications Manager database, you can use:
• Auto-registration
• Cisco Unified Communications Manager Administration
• Bulk Administration Tool (BAT)
• BAT and the Tool for Auto-Registered Phones Support (TAPS)
For more information about these c
Communications Manager Database” sectio
For general information about configuring conference stations in Cisco Unified Communications
nager, refer to the “Cisco Unified IP Phones” chapter in Cisco U
Ma
System Guide.
hoices, see the “Adding Conference Stations to the Cisco Unified
n on page 2-7.
nified Communications Manager
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Chapter 1 An Overview of the Conference Station
Overview of Configuring and Installing Conference Stations
Checklist for Configuring the Conference Station in Cisco Unified Communications Manager
Table 1-4 provides an overview and checklist of configuration tasks for the conference station in
Cisco Unified Communications Manager Administration. The list presents a suggested order to guide
ou through the conference station configuration process. Some tasks are optional, depending on your
y
system and user needs. For detailed information, refer to the list sources.
Ta b l e 1-4 Checklist for Configuring the Conference Station in Cisco Unified Communications Manager
Task Purpose For More Information
1. Gather the following information
about the conference station:
• Conference station model
• MAC address
• Physical location of the
conference station
• Name or user ID of conference
station user
• Device pool
Provides a list of configuration
irements for setting up
requ
conference stations.
Identifies preliminary configuration
th
at you need to perform before
configuring individual conference
stations, such as conference station
key button templates or softkey
templates.
Refer to Cisco Unif
Manager System Guide, “Cisco Unified IP
Phones” chapter.
See the “T
elephony Features Available for
the Conference Station” section on page 5-1.
ied Communications
• Partition, calling search space,
and location information
• Directory number assigned to
the conference station
• Cisco Unified Communications
Manager user to associate with
conference station
• Conference station usage
information that affects
conference station templates
(button and softkey), features,
services, or conference station
applications
2. Customize button templates (if
required).
3. Add and configure the conference
station.
Allows you to create a custom
button template with the Privacy
feature. You can assign this
template to shared conference
stations so users have access to the
Privacy feature.
Adds the device with its default
settings to Cisco Unified
Commu
nications Manager.
Refer to Cisco Unified Communications
Manager Administration Guide, “Phone
Button Template Configuration” chapter.
See the “M
odifying Button Templates”
section on page 5-7.
Refer to Cisco Unified Communications
Man
ager Administration Guide, “Cisco
Unified IP Phone Configuration” chapter.
For information about Product Specific
Conf
iguration fields, refer to the Help in the
Phone Configuration window.
1-10
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Overview of Configuring and Installing Conference Stations
Table 1-4 Checklist for Configuring the Conference Station in Cisco Unified Communications Manager (continued)
Task Purpose For More Information
4. Add and configure the directory
number on the conference station.
Adds the directory number and
features associated with the
directory number to the conference
station.
Refer to Cisco Unified Communications
Manager Administration Guide, “Cisco
Unified IP Phone Configuration” chapter,
“Directory Number Configuration” and
“Creating a Cisco Unity Voice Mailbox”
sections.
5. Customize softkey templates. Adds, deletes, or changes order of
softkey features that display on the
user’s conference station to meet
feature usage needs.
6. Assign speed-dial numbers
(optional).
Adds speed-dial numbers.
Note Users can change speed-dial
settings on their conference
stations by using the
Options web pages.
User
7. Configure conference station
services and assign services
(optional).
Provides conference station
services.
Note Users can add or change
services on their conference
stations by using the
Options web pages.
User
8. Add user information. Adds user information to the global
directory for Cisco Unified
Communications Manager.
See the “T
elephony Features Available for
the Conference Station” section on page 5-1.
Refer to Cisco Unified Communications
Manager Administration Guide, “Softkey
Template Configuration” chapter.
See the “C
onfiguring Softkey Templates”
section on page 5-8.
Refer to:
• Cisco Unified Communications Manager
Administration Guide,
“Cisco Unified IP Phone Configuration”
r.
chapte
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
Refer to Cisco Unified Communications
Man
ager Administration Guide, “Cisco
Unified IP Phone Services Configuration”
r.
chapte
See the “Setting Up Service
s” section on
page 5-8.
Refer to Cisco Unified Communications
Manager Administration Guide, “Adding a
New User” chapter.
9. Associate a user and a user group
with a conference station.
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Provides users with control over
their conference station such as
forwarding calls or adding
speed-dial numbers or services.
Note Some conference stations,
such as those in conference
rooms, do not have an
associated user.
See the “
Adding Users to Cisco Unified
Communications Manager” section on
page 5-9.
Refer to Cisco Unified Communications
ager Administration Guide, “Adding a
Man
New User” chapter, “Associating Devices to
a User” section.
1-11
Overview of Configuring and Installing Conference Stations
Installing Conference Stations
After you have added the conference stations to the Cisco Unified Communications Manager database,
you can complete the conference station installation. You (or the conference station users) can install the
conference station at the users’s location. The Cisco Unified IP Conference Station 7937G Installation
ide provides directions for connecting the conference station to the network, and connecting any
Gu
optional accessories to the conference station. You can access the guide at the following URL:
Chapter 1 An Overview of the Conference Station
http://www.cisco.com/en/US/products/hw/phones/ps3
After the conference station is connected to the ne
and the conference station registers with Cisco Unified Communications Manager. To finish installing
onference station, configure the network settings on the conference station depending on whether
the c
you enable or disable DHCP service.
If you used auto-registration, you need to update the specific configuration information for the
confere
directory number.
nce station such as associating the conference station with a user, changing the button table, or
Checklist for Installing the Conference Station
Table 1-5 provides an overview and checklist of installation tasks for the conference station. The list
presents a suggested order to guide you through the con
optional, depending on your system and user needs. For detailed procedures and information, refer to
the sources in the list.
Ta b l e 1-5 Checklist for Installing the Cisco Unified IP Conference Station 7937G
Task Purpose For More Information
1. Choose the power source for the
conference station:
• Power over Ethernet (PoE)
79/tsd_products_support_series_home.html
twork, the conference station startup process begins
ference station installation. Some tasks are
Determines how the
onference station receives
c
power.
See Providing Power to
the Conference Station,
page 2-2.
1-12
• External power supply
2. Assemble the conference station,
adjust conference station placement,
and connect the network cable.
3. Monitor the conference station
startup process.
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
Locates and installs the
conference station in the
network.
Verifies that the conference
station is configured properly.
See Installing the
Conference Station,
page 3-4.
See Verifying the
Conference Station
Startup Process, page 3-8.
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Table 1-5 Checklist for Installing the Cisco Unified IP Conference Station 7937G (continued)
Task Purpose For More Information
4. Configure these network settings on
the conference station by choosing
Applications > Settings >
Network
Configuration.
To enable DHCP:
a. Set DHCP Enabled to Ye s.
b. To use an alternate TFTP server,
set Alternate TFTP to Ye s.
c. Enter an IP address for
TFTP Server 1.
To disa b l e DHCP :
a. Set DHCP Enabled to No.
b. Enter a static IP address for the
conference station.
c. Enter the Subnet Mask.
d. Enter the IP address for
Default Router 1.
Overview of Configuring and Installing Conference Stations
Using DHCP—The IP address
matically assigned and
is auto
the conference station is
directed to a TFTP Server.
Note Consult with the
network administrator
if you need to assign
an alternative TFTP
server instead of using
the TFTP server
assigned by DHCP.
Without DHCP—You must
onfigure the IP address,
c
TFTP server, subnet mask,
domain name, and default
router locally on the
conference station.
See the “Con
figuring
Startup Network Settings”
section on page 3-9.
See the “N
etwork
Configuration Menu”
section on page 4-5.
e. Enter the Domain Name where
the conference station resides.
f. Set Alternate TFTP to Ye s.
g. Enter an IP address for
TFTP Server 1.
5. Set up security on the conference
station.
6. Make calls with the conference
station.
7. Provide information to end users
about how to use their conference
stations and how to configure their
conference station options
.
Provides protection against
data tampering threats and
identity theft of conference
stations.
Verifies that the conference
station and features work
correctly.
Ensures that users have
ad
equate information to
successfully use their
conference stations.
See the “Security
Configuration Menu”
section on page 4-11.
See the “
Security
Configuration Menu”
section on page 4-12.
Refer to Cisco Unified
IP Conference Station
7G Phone Guide for
793
Cisco Unified
Communications
Manager 6.0.
See Appendix A,
“Providing Information to
Users Via a Website.”
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Overview of Configuring and Installing Conference Stations
Chapter 1 An Overview of the Conference Station
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CHAP T E R
2
Preparing to Install the Conference Station on
Your Network
The Cisco Unified IP Conference Station 7937G enables you to communicate using voice over a data
network. To provide this capability, the conference stations depend upon and interact with several other
key Cisco Internet Protocol (IP) Telephony and network components, including Cisco Unified
Commu
(DHCP) servers, Trivial File Transfer Protocol (TFTP) servers, media resources, and so on.
This chapter focuses on the interactions be
Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also describes
options for powering conference stations.
For related information about voice and IP communications, refer to this URL:
http://www.cisco.com/en/US/partner/products/sw/voicesw/index.html
This chapter provides an overview of the interaction betwee
components of a Voice over IP (VoIP) network. It covers these topics:
nications Manager 6.0, Domain Name System (DNS) and Dy
tween the conference station and Cisco Unified
n the conference station and other key
namic Host Configuration Protocol
• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1
• Providing Power to the Conference Station, page 2-2
• Understanding Conference Station Configuration Files, page 2-4
• Understanding the Conference Station Startup Process, page 2-5
• Adding Conference Stations to the Cisco Unified Communications Manager Database, page 2-7
• Determining the MAC Address of a Conference Station, page 2-9
Understanding Interactions with Other Cisco Unified IP
Communications Products
To function in the IP telephony network, the conference station must be connected to a networking
device, such as a Cisco Catalyst switch. You must also register the conference station with a
Cisco Unified Communications Manager system before sending and receiving calls.
This section includes the following topic:
• Understanding How the Conference Station Interacts with Cisco Unified Communications Manager,
page 2-2
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Chapter 2 Preparing to Install the Conference Station on Your Network
Providing Power to the Conference Station
Understanding How the Conference Station Interacts with Cisco Unified
Communications Manager
Cisco Unified Communications Manager is an open and industry-standard call processing system.
Cisco Unified Communications Manager software sets up and tears down calls between
confere
corporate IP network. Cisco Unified Communications Manager manages the components of the IP
te
features as call conferencing and route planning. Cisco Unified Communications Manager also provides:
• Firmware for conference stations
• Authentication and encryption (if configured for the telephony system)
• Configuration file
• Conference station registration
• Call preservation, so that a media session continues if signaling is lost between the primary
For information about configuring Cisco Unified Communications Manager to work with the IP devices
described in thi
Cisco Unified Communications Manager System Guide, and to Ci
Security Guide.
For an overview of security functionality for the
Features for Conference Stations” section on page 1-7.
nce stations, integrating traditional pri
lephony system—the conference stations, the access gateways, and the resources necessary for such
Cisco Unified Communications Manager and a conference station
s chapter, refer to Cisco Unified Communications Manager Administration Guide,
vate branch exchange (PBX) functionality with the
sco Unified Communications Manager
conference station, see the “Understanding Security
Note If the conference station model that you want to configure does not appear in the Phone Type drop-down
list in Cisco Unified Communications Manager Administration, go to the following URL and install the
atest support patch for your version of Cisco Unified Communications Manager:
l
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Related Topic
• Telephony Features Available for the Conference Station, page 5-1
Providing Power to the Conference Station
The conference station can be powered with external power or with Power over Ethernet (PoE). External
power is provided through a separate power supply. PoE is provided by a switch through the Ethernet
cable attached to a conference station.
Note When you install a conference station that is powered by an optional external power supply, do the
following:
• Use a power interface cable to attach to the PoE cable and LAN wall port. See the “Installing the
Conference Station” section on page 3-4 for instructions on how to atta
• Connect the power supply to the conference station and to a power outlet before you connect the
Ethernet cable to the conference station. When you remove a conference station that is powered with
external power, disconnect the Ethernet cable from the conference station before you disconnect the
power supply.
ch the power interface cable.
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These sections provide more information about powering a conference station:
• Power Guidelines, page 2-3
• Conference Station Power Consumption and Display Brightness, page 2-3
• Power Outage, page 2-4
• Obtaining Additional Information about Power, page 2-4
Power Guidelines
Table 2-1 provides guidelines that apply to external power and to PoE power for conference stations.
Ta b l e 2-1 Guidelines for Powering the Conference Station
Power Type Guidelines
External power—Provided by
xternal power supply
an e
PoE power—Provided by a
itch through the Ethernet
sw
cable attached to the conference
station
• The conference station is rated 48 V DC, 0.375 A. When you use the conference station
with an optional external power supply, the power supply must be a listed power supply
with a Limited Power Source (LPS) output that is rated 48 V, min 0.375 A.
• The inline power patch panel WS-PWR-PANEL is not compatible with the conference
station.
• To ensure uninterrupted operation of the conference station, make sure that the switch
has a backup power supply.
• Make sure that the CatOS or IOS version running on your switch supports your
intended conference station deployment. Refer to the documentation for your switch
for operating system version information.
Providing Power to the Conference Station
Conference Station Power Consumption and Display Brightness
The power consumed by a conference station depends on its power configuration. See Tabl e 2-1 for a
power configuration overview. See Tabl e 2-2 for the maximum power consumed b
for each configuration option and
Note Power consumption values shown in the table include power losses in the cable that connects the
conference station to the switch.
Ta b l e 2-2 Power Consumption and Display Brightness for Power Configurations
Power Configuration
IEEE 802.3af Class 3 power from a Cisco switch, without
bi
directional power negotiation
IEEE 802.3af Class 3 power fr
om a third-party switch 6.3 W Approx. 1/2
IEEE 802.3af Class 3 power from a Cisco switch, with
directional power negotiation enabled
bi
the correlating conference station screen brightness level.
Max. Power Consumed
f
rom a Switch
Conference Station Screen
Brightness
6.3 W Approx. 1/2
10.25 W Full
1
y a conference station
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Chapter 2 Preparing to Install the Conference Station on Your Network
Understanding Conference Station Configuration Files
Table 2-2 Power Consumption and Display Brightness for Power Configurations (continued)
Max. Power Consumed
Power Configuration
IEEE 802.3af Class 3 power from a Cisco switch (with or
wi
thout bidirectional power negotiation enabled) or from a
third-party switch
External power — Full
1. Starts at approximately 1/2 brightness, changes to full brightness when the conference station negotiates additional power.
from a Switch
15.4 W Near full
Conference Station Screen
Brightness
Power Outage
Your accessibility to emergency service through the conference station is dependent on the
conference station being powered. If there is an interruption in the power supply, Service and Emergency
ling Service dialing will not function until power is restored. In the case of a power failure or
Cal
disruption, you may need to reset or reconfigure equipment before using the Service or Emergency
Calling Service dialing.
Obtaining Additional Information about Power
For related information about power, refer to the documents shown in Tab le 2-3. These documents
provide information about these topics:
• Cisco switches that work with the conference station
• The Cisco IOS releases that support bidirectional power negotiation
• Other requirements and restrictions regarding power
Ta b l e 2-3 Related Documentation for Power
Document Topics URL
PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/
networking_solutions_package.html
Cisco Catalyst Switches http://www.cisco.com/univercd/cc/td/doc/product/lan/index.htm
Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html
Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/
products_ios_cisco_ios_software_category_home.html
Understanding Conference Station Configuration Files
Configuration files for a conference station are stored on the TFTP server and define parameters for
connecting to Cisco Unified Communications Manager. In general, an
Cisco Unified Communications Manager that requires the conferenc
made to the conference station’s configuration file automatically.
Configuration files also contain information about which image load the conference station should be
nning. If this image load differs from the one currently loaded on a conference station, the conference
ru
station contacts the TFTP server to request the required load files.
y time you make a change in
e station to be reset, a change is
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