Cisco Systems 7937G User Manual

Cisco Unified IP Conference Station
7937G Phone Guide for Cisco Unified
Communications Manager 6.0

INCLUDING LICENSE AND WARRANTY

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San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

800 553-NETS (6387)

Fax: [phone]

Common Phone Tasks

Softkey Definitions

Place a call Press either before or

after dialing a number.

Answer a call Press , or press the

End a call Press , or press the

Redial a number Press , or press the

Mute your
phone

Use call logs Press , select the

Hold/Resume a
call

Transfer a call to
a new number

Start a standard
(ad hoc)
conference call

Forward all calls Press the CFwdALL

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owners. The use of the word partner does not imply a partnership relationship
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© 2009 Cisco Systems, Inc. All rights reserved.

Answer softkey.

EndCall softkey.

Redial softkey.

Press .

desired call log, and then
select the desired listing. To
dial, highlight a listing, and
then press Dial.

Press the Hold softkey to
hold a call, or the Resume
softkey to resume a call.

Press the Tra ns f er softkey,
enter the number, and then
press Tra ns fer.

Press the Confrn softkey,
dial the participant, and
then press Confrn again.

softkey.

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QUICK REFERENCE

Cisco Unified IP
Conference Station
7937G for Cisco Unified
Communications
Manager 6.0

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

AbbrDial Dial using a Speed Dial index

number

Answer Answer any call ringing

<< Delete entered characters

Barge Add yourself to a call on a

shared line

CallBack Receive notification when a

busy extension becomes
available

cBarge Add yourself to a call on a

shared line and establish a
conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

ConfList View conference participants

Confrn Create a conference call

Details Receive information on all

placed, received, or missed
calls

Dial Dial a phone number

DirTrfr Transfer two calls to each

other

Down Decrease the display screen

contrast settings

EditDial Edit a number in a call log

EndCall Disconnect the current call

Exit Return to the previous screen

GPickUp Answer a call ringing in

another group

Hold Place active call on hold

iDivert Send or redirect a call to a

voice message system

Join Join other calls already on a

line to create a conference

MeetMe Host a Meet-Me conference

Message Set up, check, or listen to

voice messages

more Display additional softkeys

New Call Make a new call

Park Park a call and display it

PickUp Answer a call ringing in your

group

Play Hear a selected ring type

Redial Redial the most recently

dialed number

Resume Resume a call on hold

Save Save the chosen settings

Select Choose a menu item or call

Submit Confirm the UserID and PIN

entered for Personal
Directory access

Transf er Transfer a call

Up Increases the display screen

contrast setting

Update Refresh display screen

content

Val idate Confirm the UserName and

Password entered during
security configuration

Voicemail Check contents of voicemail

Phone Screen Icons

Line and Call States

Call on hold

Connected call

Incoming call

Off-hook

Shared line in use

Other Features

Checked box

Locked

Settings

Unchecked box

Unlocked

Button Icons

Off-hook

On-hook

Navigation

Select

Applications

Directories

Redial

Volume Up

Volume Down

Mute

Softkeys

Contents

Getting Started 1

Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3

Connecting Your Conference Station 4

Connecting the Conference Station to the Network 4
Registering with TAPS 7

An Overview of Your Conference Station 8

Understanding Buttons and Hardware 8
Understanding Lines vs. Calls 11

Understanding Line and Call Icons 11

Understanding Display Screen Features 12

Choosing Menu Items 13

Cleaning and Maintaining the Display Screen 13
Understanding Feature Buttons and Menus 13
Understanding Feature Availability 14

Basic Call Handling 15

Placing a Call—Basic Options 15
Placing a Call—Additional Options 16
Answering a Call 17
Ending a Call 17
Using Hold and Resume 17
Using Mute 18
Switching Between Multiple Calls 18
Viewing Multiple Calls 18

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 iii

Transferring Calls 19
Forwarding All Calls to Another Number 19
Making Conference Calls 20

Understanding Types of Conference Calls 20
Starting and Joining a Standard Conference 21
Starting or Joining a Meet-Me Conference Call 22

Advanced Call Handling 23

Speed Dialing 23
Picking Up a Redirected Call on Your Conference Station 24
Storing and Retrieving Parked Calls 25
Using a Shared Line 25

Understanding Shared Lines 25
Adding Yourself to a Shared-Line Call 26

Preventing Others from Viewing or Barging a Shared-Line Call 27
Tracing Suspicious Calls 27
Using Cisco Extension Mobility 28
Using AutoAnswer 28

Changing Conference Station Settings 29

Customizing Rings and Message Indicators 29
Customizing the Conference Station Display Screen 30

Using Call Logs and Directories 31

Using Call Logs 31
Directory Dialing 32

Using Corporate Directory on Your Conference Station 32

Using Personal Directory on Your Conference Station 33

Accessing Voice Messages 36

Using the User Options Web Pages 37

Accessing Your User Options Web Pages 37
Configuring Features and Services on the Web 37

Using Personal Directory on the Web 38

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Using Your Personal Address Book on the Web 38
Configuring Fast Dials on the Web 39

Using the Address Book Synchronization Tool 40
Setting Up Speed Dialing on the Web 40
Setting Up Conference Station Services on the Web 41
Controlling User Settings on the Web 43
Controlling Line Settings on the Web 44
Using Cisco WebDialer 46

Understanding Additional Configuration Options 48

Troubleshooting Your Conference Station 50

General Troubleshooting 50
Viewing Conference Station Administration Data 51
Using the Quality Reporting Tool 51

Cisco One-Year Limited Hardware Warranty Terms 52

Index 55

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 v

vi OL-11559-02

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your Cisco Unified IP
Conference Station 7937G. You can read it completely for a solid understanding of your
conference

If you want to... Then...

Review safety information See Safety and Performance Information, page 2

Connect the conference station See Connecting Your Conference Station, page 4

Use the conference station after it
is installed

Learn what the conference station
buttons mean

Learn about the display screen See Understanding Display Screen Features, page 12

Make calls See Placing a Call—Basic Options, page 15

Put calls on hold See Using Hold and Resume, page 17

Mute calls See Using Mute, page 18

Transfer calls See Transferring Calls, page 19

Make conference calls See Making Conference Calls, page 20

Set up speed dialing See Speed Dialing, page 23

Share a phone number See Using a Shared Line, page 25

Change the ring volume or type See Customizing Rings and Message Indicators, page 29

Change voice message indicators See Customizing Rings and Message Indicators, page 29

View your missed calls See Using Call Logs, page 31

Listen to your voice messages See Accessing Voice Messages, page 36

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide

station’s capabilities or refer to the table below for pointers to commonly used sections.

Start with An Overview of Your Conference Station, page 8

See Understanding Buttons and Hardware, page 8

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 1

Finding Additional Information

You can access the most current conference station documentation on the World Wide Web at this
URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access international Cisco websites from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your
conference station.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the conference station:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers and microphones that are fully

compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

contact us by sending email to [e-mail].

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 3

Connecting Your Conference Station

Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to
the corporate IP telephony network. If that is not the case, refer to the following graphics and tables
to connect the conference station.

Connecting the Conference Station to the Network

The following graphic and table describe how to connect the conference station to the network.

Note Connecting multiple conference stations is not a supported configuration and will not work.

3

1

2

185259

Connection of end of network cable (without ferrite bead) to RJ-45 port on bottom of

1

conference station

Network cable (25-foot)

2

Connection of end of network cable (with ferrite bead) to LAN port

3

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Connecting Optional External Microphones

You can connect optional external microphones. See the graphic below.

185260

Connecting an Optional Third-Party Wireless Microphone Kit

You can connect an optional third-party wireless microphone kit. See the graphic below.

185262

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 5

Connecting Conference Station Using an Optional External Power Source

If you connect the conference station to the network using an external power source, you must use a
power interface cable and an external power supply. These items are optional and are not included in
the conference station package. The following graphic and table show how to connect the conference
station to the network if you use an external power source. For more information about using an
external power source, see your system administrator.

4

3

5

2

6

1

7

Connection of end of network cable (without ferrite bead) to conference station RJ-45 port

1

Network cable (25-foot)

2

Connection of end of network cable (with ferrite bead) to power interface cable

3

Power interface cable

4

Connection of power interface cable to LAN wall port

5

Connection of power interface cable to external power supply

6

External power supply

7

Connection of external power supply to wall outlet

8

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8

185258

Registering with TAPS

After the conference station is connected to the network, your system administrator might ask you to
auto-register the conference station using TAPS (Tool for Auto-Registered Phones Support). TAPS
might be used either for a new conference station or to replace an existing conference station. To
register with TAPS, activate the conference station, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After the conference station displays a confirmation message, hang up. The
conference

station will re-start.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 7

An Overview of Your Conference Station

Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides
voice communication over the same data network that your computer uses. It allows you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your conference station can provide enhanced productivity
features that extend your call-handling capabilities. Depending on configuration, the
conference

• Access to network data, XML applications, and web-based services.

• Online customizing of conference station features and services from your User Options web pages.

Understanding Buttons and Hardware

You can use the graphic and table below to identify buttons and hardware on your conference station.

station supports:

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Item Description For more information, see...

LED indicators Three multi-color LED indicators provide

1

call status information:

• Off: Ready, Call State Off

• Solid amber: Powering On

• Solid red: Powering On, Mute, or

Voice

Message

• Flashing red: Hold

• Solid green: Dial Tone, Dialing, or

Connected

• Flashing green: Incoming Call
(Ringing/Connecting)

Microphones Three internal unidirectional

2

microphones.

Speaker Internal speaker. Your system administrator.

3

Navigation buttons

4

(four)

Allow you to scroll through menus and
highlight items.

Cisco Unified IP
Conference
Administration Guide for
Cisco Unified
Communications Manager 6.0.

Your system administrator.

Using Call Logs, page 31.

Station 7937G

Select button Activates the currently highlighted screen

5

menu option.

On-hook button Ends your current call. Placing a Call—Basic Options,

6

Volume Up button Raises the volume of the speaker

7

(off-hook) and the ringer (on-hook).

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 9

Choosing Menu Items,
page 13.

page 15.

Ending a Call, page 17

Transferring Calls, page 19

Customizing Rings and
Message Indicators, page 29.

Item Description For more information, see...

Volume Down

8

button

Mute button Toggles the Mute feature. Using Mute, page 18.

9

Lowers the volume of the speaker
(off-hook) and the ringer (on-hook).

Customizing Rings and
Message Indicators, page 29.

Keypad Allows you to dial phone numbers, enter

10

letters, and choose menu items.

Redial button Dials the most recent number you called. Placing a Call—Basic Options,

11

Directories button Toggles the Directories menu. Allows you

12

to access call logs, speed dials, and
directories.

Applications

13

button

Off-hook button Allows you to go off-hook to:

14

Softkey buttons

15

(four)

Toggles the Applications menu. Allows
you to access the Messages, Settings, and
Services menus.

• Invoke a dial tone

• Obtain a dial tone to initiate a call

• Initiate a call after you enter a phone

number

• Answer an incoming call

• View certain softkeys

Allow you to select softkey options that
display on the screen.

Basic Call Handling, page 15.

page 15.

Using Call Logs and
Directories, page 31.

Advanced Call Handling,
page 23.

Accessing Voice Messages,
page 36.

Changing Conference Station
Settings, page 29.

Setting Up Conference Station
Services on the Web, page 41.

Placing a Call—Basic Options,
page 15.

Starting or Joining a Meet-Me
Conference Call, page 22

Picking Up a Redirected Call
on Your Conference Station,
page 24

Understanding Display Screen
Features, page 12.

Conference station

16

screen

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Displays conference station menus and
features.

Understanding Display Screen
Features, page 12.

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Line—A line corresponds to the directory number that others can use to call you. Each
conference
right of the display screen.

• Call—A line supports multiple calls. By default, the conference station supports four connected
calls per line, but your system administrator can adjust this number according to your needs. Only
one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

The conference station displays icons to help you determine the line call state.

Icon Line or call state Description

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on your line.

Call on hold You have put the call on hold. See Using Hold and Resume, page 17.

Remote-in-use Another phone that shares your line has a connected call. See Using a

station supports one line only. To see your conference station’s line, look at the upper

Shared Line, page 25.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 11

Understanding Display Screen Features

You can use the following graphic and table to see what your conference station display screen looks
like with active calls and feature menus open.

1

4

3

2

5

Item Description

Conference

1

station
directory
number

Softkey labels Each displays a softkey function. Softkey labels are selected by the softkey

2

Status line Displays conference station status information and prompts.

3

Call activity

4

area

Feature menu Each indicates an open feature menu and the menu options. See Understanding

5

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Displays the current time, date, and number (directory number) of your
conference station.

buttons.

Displays the current call, including caller ID, call duration, and call state.
See

Understanding Line and Call Icons, page 11.

Feature Buttons and Menus, page 13.

Choosing Menu Items

There are three ways to choose menu items on the conference station’s display screen.

To choose a display
screen item...

By softkey Press the Select softkey.

By navigating
(scrolling)

By item number Press the corresponding number on your keypad. For example, press 4 to

Do this...

Press the appropriate Navigation button to highlight a desired menu item, and
then press the Select button or the Select softkey.

choose the fourth item in a menu.

Cleaning and Maintaining the Display Screen

Caution Use only a soft, dry cloth to wipe your conference station display screen. Do not use any

liquids or powders on the phone, as they can contaminate phone components and cause
failures.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a menu Press a feature button:

Applications (Messages, Settings, and Services).

Directories (Missed Calls, Placed Calls, Received Calls,
Speed Dials, Personal Directory, Corporate Directory).

Scroll through a list or
menu

Go back one level in a
feature menu

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 13

Press the Up or Down Navigation button.

Press Exit. Pressing Exit from the top level of a menu closes the menu.