Cisco Systems 7937G User Manual

Cisco Unified IP Conference Station
7937G Phone Guide for Cisco Unified
Communications Manager 6.0

INCLUDING LICENSE AND WARRANTY

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Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

800 553-NETS (6387)

Fax: [phone]

Common Phone Tasks

Softkey Definitions

Place a call Press either before or

after dialing a number.

Answer a call Press , or press the

End a call Press , or press the

Redial a number Press , or press the

Mute your
phone

Use call logs Press , select the

Hold/Resume a
call

Transfer a call to
a new number

Start a standard
(ad hoc)
conference call

Forward all calls Press the CFwdALL

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registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)

© 2009 Cisco Systems, Inc. All rights reserved.

Answer softkey.

EndCall softkey.

Redial softkey.

Press .

desired call log, and then
select the desired listing. To
dial, highlight a listing, and
then press Dial.

Press the Hold softkey to
hold a call, or the Resume
softkey to resume a call.

Press the Tra ns f er softkey,
enter the number, and then
press Tra ns fer.

Press the Confrn softkey,
dial the participant, and
then press Confrn again.

softkey.

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QUICK REFERENCE

Cisco Unified IP
Conference Station
7937G for Cisco Unified
Communications
Manager 6.0

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

AbbrDial Dial using a Speed Dial index

number

Answer Answer any call ringing

<< Delete entered characters

Barge Add yourself to a call on a

shared line

CallBack Receive notification when a

busy extension becomes
available

cBarge Add yourself to a call on a

shared line and establish a
conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

ConfList View conference participants

Confrn Create a conference call

Details Receive information on all

placed, received, or missed
calls

Dial Dial a phone number

DirTrfr Transfer two calls to each

other

Down Decrease the display screen

contrast settings

EditDial Edit a number in a call log

EndCall Disconnect the current call

Exit Return to the previous screen

GPickUp Answer a call ringing in

another group

Hold Place active call on hold

iDivert Send or redirect a call to a

voice message system

Join Join other calls already on a

line to create a conference

MeetMe Host a Meet-Me conference

Message Set up, check, or listen to

voice messages

more Display additional softkeys

New Call Make a new call

Park Park a call and display it

PickUp Answer a call ringing in your

group

Play Hear a selected ring type

Redial Redial the most recently

dialed number

Resume Resume a call on hold

Save Save the chosen settings

Select Choose a menu item or call

Submit Confirm the UserID and PIN

entered for Personal
Directory access

Transf er Transfer a call

Up Increases the display screen

contrast setting

Update Refresh display screen

content

Val idate Confirm the UserName and

Password entered during
security configuration

Voicemail Check contents of voicemail

Phone Screen Icons

Line and Call States

Call on hold

Connected call

Incoming call

Off-hook

Shared line in use

Other Features

Checked box

Locked

Settings

Unchecked box

Unlocked

Button Icons

Off-hook

On-hook

Navigation

Select

Applications

Directories

Redial

Volume Up

Volume Down

Mute

Softkeys

Contents

Getting Started 1

Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3

Connecting Your Conference Station 4

Connecting the Conference Station to the Network 4
Registering with TAPS 7

An Overview of Your Conference Station 8

Understanding Buttons and Hardware 8
Understanding Lines vs. Calls 11

Understanding Line and Call Icons 11

Understanding Display Screen Features 12

Choosing Menu Items 13

Cleaning and Maintaining the Display Screen 13
Understanding Feature Buttons and Menus 13
Understanding Feature Availability 14

Basic Call Handling 15

Placing a Call—Basic Options 15
Placing a Call—Additional Options 16
Answering a Call 17
Ending a Call 17
Using Hold and Resume 17
Using Mute 18
Switching Between Multiple Calls 18
Viewing Multiple Calls 18

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 iii

Transferring Calls 19
Forwarding All Calls to Another Number 19
Making Conference Calls 20

Understanding Types of Conference Calls 20
Starting and Joining a Standard Conference 21
Starting or Joining a Meet-Me Conference Call 22

Advanced Call Handling 23

Speed Dialing 23
Picking Up a Redirected Call on Your Conference Station 24
Storing and Retrieving Parked Calls 25
Using a Shared Line 25

Understanding Shared Lines 25
Adding Yourself to a Shared-Line Call 26

Preventing Others from Viewing or Barging a Shared-Line Call 27
Tracing Suspicious Calls 27
Using Cisco Extension Mobility 28
Using AutoAnswer 28

Changing Conference Station Settings 29

Customizing Rings and Message Indicators 29
Customizing the Conference Station Display Screen 30

Using Call Logs and Directories 31

Using Call Logs 31
Directory Dialing 32

Using Corporate Directory on Your Conference Station 32

Using Personal Directory on Your Conference Station 33

Accessing Voice Messages 36

Using the User Options Web Pages 37

Accessing Your User Options Web Pages 37
Configuring Features and Services on the Web 37

Using Personal Directory on the Web 38

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Using Your Personal Address Book on the Web 38
Configuring Fast Dials on the Web 39

Using the Address Book Synchronization Tool 40
Setting Up Speed Dialing on the Web 40
Setting Up Conference Station Services on the Web 41
Controlling User Settings on the Web 43
Controlling Line Settings on the Web 44
Using Cisco WebDialer 46

Understanding Additional Configuration Options 48

Troubleshooting Your Conference Station 50

General Troubleshooting 50
Viewing Conference Station Administration Data 51
Using the Quality Reporting Tool 51

Cisco One-Year Limited Hardware Warranty Terms 52

Index 55

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 v

vi OL-11559-02

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your Cisco Unified IP
Conference Station 7937G. You can read it completely for a solid understanding of your
conference

If you want to... Then...

Review safety information See Safety and Performance Information, page 2

Connect the conference station See Connecting Your Conference Station, page 4

Use the conference station after it
is installed

Learn what the conference station
buttons mean

Learn about the display screen See Understanding Display Screen Features, page 12

Make calls See Placing a Call—Basic Options, page 15

Put calls on hold See Using Hold and Resume, page 17

Mute calls See Using Mute, page 18

Transfer calls See Transferring Calls, page 19

Make conference calls See Making Conference Calls, page 20

Set up speed dialing See Speed Dialing, page 23

Share a phone number See Using a Shared Line, page 25

Change the ring volume or type See Customizing Rings and Message Indicators, page 29

Change voice message indicators See Customizing Rings and Message Indicators, page 29

View your missed calls See Using Call Logs, page 31

Listen to your voice messages See Accessing Voice Messages, page 36

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide

station’s capabilities or refer to the table below for pointers to commonly used sections.

Start with An Overview of Your Conference Station, page 8

See Understanding Buttons and Hardware, page 8

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 1

Finding Additional Information

You can access the most current conference station documentation on the World Wide Web at this
URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access international Cisco websites from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your
conference station.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the conference station:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers and microphones that are fully

compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

contact us by sending email to [e-mail].

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 3

Connecting Your Conference Station

Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to
the corporate IP telephony network. If that is not the case, refer to the following graphics and tables
to connect the conference station.

Connecting the Conference Station to the Network

The following graphic and table describe how to connect the conference station to the network.

Note Connecting multiple conference stations is not a supported configuration and will not work.

3

1

2

185259

Connection of end of network cable (without ferrite bead) to RJ-45 port on bottom of

1

conference station

Network cable (25-foot)

2

Connection of end of network cable (with ferrite bead) to LAN port

3

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Connecting Optional External Microphones

You can connect optional external microphones. See the graphic below.

185260

Connecting an Optional Third-Party Wireless Microphone Kit

You can connect an optional third-party wireless microphone kit. See the graphic below.

185262

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 5

Connecting Conference Station Using an Optional External Power Source

If you connect the conference station to the network using an external power source, you must use a
power interface cable and an external power supply. These items are optional and are not included in
the conference station package. The following graphic and table show how to connect the conference
station to the network if you use an external power source. For more information about using an
external power source, see your system administrator.

4

3

5

2

6

1

7

Connection of end of network cable (without ferrite bead) to conference station RJ-45 port

1

Network cable (25-foot)

2

Connection of end of network cable (with ferrite bead) to power interface cable

3

Power interface cable

4

Connection of power interface cable to LAN wall port

5

Connection of power interface cable to external power supply

6

External power supply

7

Connection of external power supply to wall outlet

8

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8

185258

Registering with TAPS

After the conference station is connected to the network, your system administrator might ask you to
auto-register the conference station using TAPS (Tool for Auto-Registered Phones Support). TAPS
might be used either for a new conference station or to replace an existing conference station. To
register with TAPS, activate the conference station, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After the conference station displays a confirmation message, hang up. The
conference

station will re-start.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 7

An Overview of Your Conference Station

Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides
voice communication over the same data network that your computer uses. It allows you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your conference station can provide enhanced productivity
features that extend your call-handling capabilities. Depending on configuration, the
conference

• Access to network data, XML applications, and web-based services.

• Online customizing of conference station features and services from your User Options web pages.

Understanding Buttons and Hardware

You can use the graphic and table below to identify buttons and hardware on your conference station.

station supports:

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Item Description For more information, see...

LED indicators Three multi-color LED indicators provide

1

call status information:

• Off: Ready, Call State Off

• Solid amber: Powering On

• Solid red: Powering On, Mute, or

Voice

Message

• Flashing red: Hold

• Solid green: Dial Tone, Dialing, or

Connected

• Flashing green: Incoming Call
(Ringing/Connecting)

Microphones Three internal unidirectional

2

microphones.

Speaker Internal speaker. Your system administrator.

3

Navigation buttons

4

(four)

Allow you to scroll through menus and
highlight items.

Cisco Unified IP
Conference
Administration Guide for
Cisco Unified
Communications Manager 6.0.

Your system administrator.

Using Call Logs, page 31.

Station 7937G

Select button Activates the currently highlighted screen

5

menu option.

On-hook button Ends your current call. Placing a Call—Basic Options,

6

Volume Up button Raises the volume of the speaker

7

(off-hook) and the ringer (on-hook).

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 9

Choosing Menu Items,
page 13.

page 15.

Ending a Call, page 17

Transferring Calls, page 19

Customizing Rings and
Message Indicators, page 29.

Item Description For more information, see...

Volume Down

8

button

Mute button Toggles the Mute feature. Using Mute, page 18.

9

Lowers the volume of the speaker
(off-hook) and the ringer (on-hook).

Customizing Rings and
Message Indicators, page 29.

Keypad Allows you to dial phone numbers, enter

10

letters, and choose menu items.

Redial button Dials the most recent number you called. Placing a Call—Basic Options,

11

Directories button Toggles the Directories menu. Allows you

12

to access call logs, speed dials, and
directories.

Applications

13

button

Off-hook button Allows you to go off-hook to:

14

Softkey buttons

15

(four)

Toggles the Applications menu. Allows
you to access the Messages, Settings, and
Services menus.

• Invoke a dial tone

• Obtain a dial tone to initiate a call

• Initiate a call after you enter a phone

number

• Answer an incoming call

• View certain softkeys

Allow you to select softkey options that
display on the screen.

Basic Call Handling, page 15.

page 15.

Using Call Logs and
Directories, page 31.

Advanced Call Handling,
page 23.

Accessing Voice Messages,
page 36.

Changing Conference Station
Settings, page 29.

Setting Up Conference Station
Services on the Web, page 41.

Placing a Call—Basic Options,
page 15.

Starting or Joining a Meet-Me
Conference Call, page 22

Picking Up a Redirected Call
on Your Conference Station,
page 24

Understanding Display Screen
Features, page 12.

Conference station

16

screen

10 OL-11559-02

Displays conference station menus and
features.

Understanding Display Screen
Features, page 12.

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Line—A line corresponds to the directory number that others can use to call you. Each
conference
right of the display screen.

• Call—A line supports multiple calls. By default, the conference station supports four connected
calls per line, but your system administrator can adjust this number according to your needs. Only
one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

The conference station displays icons to help you determine the line call state.

Icon Line or call state Description

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on your line.

Call on hold You have put the call on hold. See Using Hold and Resume, page 17.

Remote-in-use Another phone that shares your line has a connected call. See Using a

station supports one line only. To see your conference station’s line, look at the upper

Shared Line, page 25.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 11

Understanding Display Screen Features

You can use the following graphic and table to see what your conference station display screen looks
like with active calls and feature menus open.

1

4

3

2

5

Item Description

Conference

1

station
directory
number

Softkey labels Each displays a softkey function. Softkey labels are selected by the softkey

2

Status line Displays conference station status information and prompts.

3

Call activity

4

area

Feature menu Each indicates an open feature menu and the menu options. See Understanding

5

12 OL-11559-02

Displays the current time, date, and number (directory number) of your
conference station.

buttons.

Displays the current call, including caller ID, call duration, and call state.
See

Understanding Line and Call Icons, page 11.

Feature Buttons and Menus, page 13.

Choosing Menu Items

There are three ways to choose menu items on the conference station’s display screen.

To choose a display
screen item...

By softkey Press the Select softkey.

By navigating
(scrolling)

By item number Press the corresponding number on your keypad. For example, press 4 to

Do this...

Press the appropriate Navigation button to highlight a desired menu item, and
then press the Select button or the Select softkey.

choose the fourth item in a menu.

Cleaning and Maintaining the Display Screen

Caution Use only a soft, dry cloth to wipe your conference station display screen. Do not use any

liquids or powders on the phone, as they can contaminate phone components and cause
failures.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a menu Press a feature button:

Applications (Messages, Settings, and Services).

Directories (Missed Calls, Placed Calls, Received Calls,
Speed Dials, Personal Directory, Corporate Directory).

Scroll through a list or
menu

Go back one level in a
feature menu

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 13

Press the Up or Down Navigation button.

Press Exit. Pressing Exit from the top level of a menu closes the menu.

Understanding Feature Availability

Depending on the conference station system configuration, features included in this guide might not
be available to you or might work differently on the conference station. Contact your support desk or
system administrator for information about feature operation or availability.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your conference station.

For more information,

If you want to... Then...

Place a call off-hook (with a
dial tone)

Place a call on-hook (without
a dial tone), or pre-dial a
number

Redial a number Press to dial the last number.

Place a call while another call
is active

Dial from a call log 1. Choose > Missed Calls,

Press to go off-hook, and then

enter a number.

Enter a number, and then go off-hook by

pressing Dial or

Or, press the Down Navigation button
(with the conference station idle),
highlight the desired phone number, and
then press Dial.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Placed Calls, or Received Calls.

.

see...

Understanding Buttons
and Hardware, page 8.

Understanding Buttons
and Hardware, page 8.

Using Call Logs, page 31.

Using Hold and Resume,
page 17.

Using Call Logs, page 31.

2. Select the desired listing from the
call log, and then press Dial.

Tip

• If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 15

Placing a Call—Additional Options

You can place calls using special features and services that might be available on the conference station.
See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Speed Dial a number Do one of the following:

• Choose > Speed Dials.

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

Dial from a corporate
directory on the conference
station

Dial from a corporate
directory on your personal
computer using
Cisco

WebDialer

Use Cisco CallBack to receive
notification when a busy or
ringing extension is available

Dial from a Personal Address
Book (PAB) entry

Place a call using your
Cisco

Extension Mobility

profile

1. Choose > Corporate

Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and press Dial.

1. Open a web browser and go to a

WebDialer-enabled corporate
directory.

2. Click the number that you want to
dial.

1. Press CallBack while listening to the
busy tone or ring sound.

2. Hang up. The conference station
alerts you when the line is free.

3. Place the call again.

1. Choose > Personal Directory,

and then log in with your Personal
Directory UserID and PIN.

2. Choose Personal Address Book and
search for a listing.

Log in to Cisco Extension Mobility on a
conference station.

see...

Speed Dialing, page 23.

Using Corporate
Directory on Your
Conference Station,
page 32.

Using Cisco WebDialer,
page 46.

Your system
administrator.

Using Personal Directory
on Your Conference
Station, page 33.

Using Cisco Extension
Mobility, page 28.

16 OL-11559-02

Answering a Call

You can answer a call by simply pressing the Off-hook button, or you can use other options if they are
available on the conference station.

If you want to... Then... For more information, see...

Switch from a connected
call to answer a new call

Answer a call on hold Highlight the appropriate call, and then

Send a call to your voice
messaging system

Auto-connect calls Use AutoAnswer Using AutoAnswer, page 28

Retrieve a parked call on
another conference
station

Use the conference station
to answer a call ringing
elsewhere

Press Answer Using Hold and Resume,

page 17

Using Hold and Resume,

press Resume

Press iDivert Accessing Voice Messages,

Use Call Park Storing and Retrieving Parked

Use Call Pickup Picking Up a Redirected Call

page 17

page 36

Calls, page 25

on Your Conference Station,
page 24

Ending a Call

There are two ways to end a call.

If you want to... Then...

Hang up your current call Press or EndCall.

Hang up one call, but preserve another
call on the same line

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls.

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call from hold 1. Make sure the appropriate call is highlighted.

2. Press Resume.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 17

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• A held call is indicated by the Hold icon:

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
either in conjunction with the conference station or the external microphones.

If you want to... Then...

Toggle Mute on Press

Toggle Mute off Press

Switching Between Multiple Calls

You can switch between multiple calls on a line. If the call that you want to switch to is not
automatically highlighted, use the appropriate Navigation button to scroll to it.

If you want to... Then...

Switch between connected
calls on one line

Switch from a connected
call to answer a ringing call

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Press Answer. The active call is placed on hold, and the selected call is
resumed.

Viewing Multiple Calls

Understanding how multiple calls are displayed on the conference station can help you organize your
call-handling efforts.

In standard viewing mode, the conference station displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

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Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without
talking to the transfer
recipient

Talk to the transfer
recipient before transferring
a call (consult transfer)

Redirect a call to your voice
messaging system

Tips

• If on-hook transfer is enabled on the conference station, you can either hang up to complete the
call, or press Tran s fer, and then hang up.

• If on-hook transfer is not enabled on the conference station, hanging up without pressing Tra n sfe r
again places the call on hold.

• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.

1. From an active call, press Tra n sfe r.

2. Enter the target number.

3. Press Tra n sfe r again to complete the transfer or EndCall to cancel.

Note If the conference station supports on-hook transfer, you can

alternately complete the transfer by hanging up.

1. From an active call, press Tra n sfe r.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Tr a ns f er again to complete the transfer or EndCall to cancel.

Note If the conference station supports on-hook transfer, you can

alternately complete the transfer by hanging up.

Press iDivert. The call is automatically transferred to your voice
message greeting. You can use iDivert with a call that is in-progress,
ringing, or on hold.

Forwarding All Calls to Another Number

You can redirect incoming calls from the conference station to another number.

If you want to... Then...

Set up call forwarding on your
conference station

Cancel call forwarding on
your conference station

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 19

Press CFwdAll and enter a target conference station number.

Press CFwdAll.

If you want to... Then...

Verify that call forwarding is
enabled on your conference
station

Set up or cancel call
forwarding remotely

Tips

• Enter the call forward target number exactly as you would dial it from the conference station. For
example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog telephone or to another IP conference station,
although your system administrator might restrict the call forwarding feature to numbers within
your company.

• Your system administrator can change call forwarding conditions for the conference station line.

Look for the call forward target number in the status line.

1. Log in to your User Options web pages. See Accessing Your User

Options Web Pages, page 37.

2. Access your call forwarding settings. See Controlling Line

Settings on the Web, page 44.

Making Conference Calls

Your conference station allows you to combine three or more separate calls into one conversation,
creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and the softkeys
available on the conference station:

• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most conference stations.

• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This feature is available only on conference stations that use a
shared line.

For additional instructions, see Starting and Joining a Standard Conference, page 21.

20 OL-11559-02

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me conference station number at a specified
time. For additional instructions, see

Starting or Joining a Meet-Me Conference Call, page 22.

Starting and Joining a Standard Conference

A standard conference allows at least three participants to talk on a single call.

If you want to... Then...

• Create a conference by

calling participants

• Add new participants
to an existing
conference

Participate in a conference Answer the conference station when it rings.

Create a conference by
barging a call

View a list of conference
participants

Get an updated list of
participants

See who started the
conference

Drop the last party added
to the conference

Remove any conference
participant

End your participation in a
conference

1. From a connected call, press Confrn. (You may need to press the
more softkey to see Confrn.)

2. Enter the participant’s conference station number.

3. Wait for the call to connect.

4. Press Confrn again to add the participant to your call.

5. Repeat steps 1 to 4 to add additional participants.

Highlight a call on a shared line and press cBarge. (You may need to
press the more softkey to see cBarge.) See

1. Highlight an active conference.

2. Press ConfList.

Participants are listed in the order in which they join the conference
with the most recent additions at the top.

While viewing the conference list, press Update.

While viewing the conference list, locate the person listed at the bottom
of the list with an asterisk (*) next to the name.

Press RmLstC.

You can remove participants only if you initiated the conference call.

1. Highlight the participant’s name.

2. Press Remove.

You can remove participants only if you initiated the conference.

Hang up or press EndCall.

Using a Shared Line, page 25.

Tip

• Depending on how the conference station is configured, if you leave a conference after creating it,
the conference might end. To avoid this, transfer the conference before hanging up.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 21

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by dialing the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me conference station number from your system

administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to invoke a

dial tone, and then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note You will hear a busy tone if you call the conference before the

initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference
initiator disconnects.

22 OL-11559-02

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure
for the Cisco Unified IP Conference Station 7937G depending on your call-handling needs and work
environment.

Speed Dialing

Speed Dialing allows you to enter an index number or select a conference station screen item to place
a call. Depending on configuration, the conference station can support several Speed Dialing features:

• Speed Dials

• Abbreviated Dials

• Fast Dials

Note • To set up Speed Dials and Abbreviated Dials, access your User Options web pages. See

Accessing Your User Options Web Pages, page 37.

• To set up Fast Dials, access the Personal Directory feature. See Using Personal Directory

on Your Conference Station, page 33.

• Alternately, your system administrator can configure Speed Dialing features for you.

If you want to... Then...

Use Speed Dials 1. Set up Speed Dials. See Setting Up Speed Dialing on the Web, page 40.

2. To place a Speed Dial call, press > Speed Dials, and then select the

desired Speed Dial number.

Use Abbreviated
Dials

Use Fast Dials 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 23

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dialing on the Web,

page 40.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Personal Directory on Your Conference Station, page 33, or Using Personal
Directory on the Web, page 38.

2. To place a call, access the Fast Dial service on the conference station. See

Using Personal Directory on Your Conference Station, page 33.

Picking Up a Redirected Call on Your Conference Station

Call PickUp allows you to answer a call that is ringing on a coworker’s conference station by
redirecting the call to your conference station. You might use Call PickUp if you share call-handling
with coworkers.

If you want to... Then...

Answer a call that is ringing on
another extension within your call
pickup group

Answer a call that is ringing on
another extension outside of your
group

Answer a call that is ringing on
another extension in your group or
in an associated group

1. Do one of the following:

–

If the PickUp softkey is available, press it.

–

If the PickUp softkey is not available, go off-hook to
display it, and then press PickUp.

If the conference station supports auto-pickup, you are
now connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Do one of the following:

–

If the GPickUp softkey is available, press it.

–

If the GPickUp softkey is not available, go off-hook
to display it, and then press GPickUp.

2. Enter the group pickup code.

If the conference station supports auto-pickup, you are
now connected to the call.

3. If the call rings, press Answer to connect to the call.

1. Do one of the following:

–

If the OPickUp softkey is available, press it.

–

If the OPickUp softkey is not available, go off-hook
to display it, and then press OPickUp.

If the conference station supports auto-pickup, you are
now connected to the call.

2. If the call rings, press Answer to connect to the call.

Tips

• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.

• Pressing OPickUp connects you to the call in the pickup group with the highest priority. Your

system administrator sets the priority of pickup groups.

24 OL-11559-02

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from
another conference station in the Cisco Unified Communications Manager system (for example, a
conference station at a coworker’s desk or in a conference).

If you want to... Then...

Store an active call
using Call Park

Retrieve a parked call Enter the call park number from any conference station in your network to

Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the

original number. For more information, see your system administrator.

1. During a call, press Park. (You may need to press the more softkey to
see Park.)

2. Note the call park number displayed on the conference station screen.

3. Hang up.

connect to the call.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple conference stations and want one conference station number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another conference station that shares your line has a
connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use
icon appears.

Sharing Call Information and Barging

Conference stations that share a line each display information about calls that are placed and received
on the shared line. This information might include caller ID and call duration.

When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 25

Adding Yourself to a Shared-Line Call, page 26.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. The Privacy feature also prevents coworkers from barging your calls. See

Others from Viewing or Barging a Shared-Line Call, page 27.

Note The maximum number of calls that a shared line supports can vary by conference station.

Preventing

Adding Yourself to a Shared-Line Call

Depending on how the conference station is configured, you can add yourself to a call on a shared line
using either Barge or cBarge.

If you want to... Then...

See if the shared line is
in use

Add yourself to a call
on a shared line using
the Barge softkey

Add yourself to a call
on a shared line using
the cBarge softkey

Add new conference
participants to a call
that you have barged

Leave a barged call Hang up.

Look for a remote-in-use icon on the lower left of the conference
station display.

1. Highlight a remote-in-use call.

2. Press Barge. (You may need to press the more softkey to see Barge.)

Other parties hear a beep tone announcing your presence.

1. Highlight a remote-in-use call.

2. Press cBarge. (You may need to press the more softkey to see cBarge.)

Other parties hear a tone and brief audio interruption, and call
information changes on the conference station screen.

Barge the call using cBarge, if available.

Unlike Barge, cBarge converts the call into a standard conference call,
allowing you to add new participants. See

page 20.

If you hang up after using Barge, the remaining parties hear a disconnect
tone and the original call continues.

If you hang up after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).

Making Conference Calls,

Tips

• If a conference station that is using the shared line has Privacy enabled, call information and barge
softkeys will not appear on the other conference stations that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.

26 OL-11559-02

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a conference station line, you can use the Privacy feature to prevent others who share the
line from viewing or barging (adding themselves to) your calls. Your system administrator must
configure the Privacy feature for you.

If you want to... Then...

Prevent others from viewing or
barging calls on a shared line

Allow others to view or barge calls
on a shared line

1. Press Private.

2. To verify that Privacy is on, look for the feature-enabled

icon
screen.

1. Press Private.

2. To verify that Privacy is off, look for the feature-disabled

icon
screen.

next to your directory number on the main display

next to your directory number on the main display

Tip

• If the conference station that shares your line has Privacy enabled, you can make and receive calls

using the shared line as usual.

Tracing Suspicious Calls

If you receive suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your conference station. This feature enables you to identify an active
call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system
administrator about a
suspicious or harassing call

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 27

Press MCID.

Your conference station plays a tone and displays the message,
“MCID

successful.”

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a conference station as your own.
Once you log in to EM, the conference station adopts your user profile, including the conference
station line, features, established services, and web-based settings. Your system administrator must
configure EM for you.

If you want to... Then...

Log on to EM 1. Choose > Services > EM Service (name can vary).

2. Enter your userID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log off of EM 1. Choose > Services > EM Service (name can vary).

2. When prompted to log out, press Yes.

Tips

• EM automatically logs you out after a certain amount of time. This time limit is established by
your system administrator.

• Changes that you make to your EM profile (from your User Options web pages) take effect the
next time that you log on to EM on a conference station.

• Settings that are controlled only on the conference station are not maintained in your EM profile.

Using AutoAnswer

When AutoAnswer is enabled, your conference station answers incoming calls automatically after a
few rings. Your system administrator configures AutoAnswer to use the conference station. You might
use AutoAnswer if you receive a high volume of incoming calls.

28 OL-11559-02

Changing Conference Station Settings

You can personalize your Cisco Unified IP Conference Station 7937G by adjusting the ring type and
volume, the display screen, and voice message indicators.

Customizing Rings and Message Indicators

You can customize how the conference station indicates an incoming call and a new voice message.
You can also adjust the ringer volume for the conference station.

If you want to... Then...

Change the ring type 1. Choose > Settings > User Preferences > Ring Type.

2. Highlight a ring type, and then press Play to hear a sample of it.

3. Press Select, and then press Save to set the ring type.

Change how the conference
station indicates a new
voice mail message

Adjust the volume level for
the conference station
ringer

1. Log in to your User Options web pages. See Accessing Your User

Options Web Pages, page 37.

2. Access your message settings. See Controlling Line Settings on the

Web, page 44.

Note Before you can access this setting, your system administrator might

need to enable it for you.

Press or while the conference station is on-hook (that is,

when there is no call activity). The volume is saved automatically.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 29

Customizing the Conference Station Display Screen

You can adjust the characteristics of your conference station’s display screen.

If you want to... Then...

Change the display
screen contrast

Change the language on
the display screen

1. Choose > Settings > User Preferences > Contrast.

2. To adjust the contrast settings, press Up or Down.

3. Press Save.

1. Log in to your User Options web pages. See Accessing Your User

Options Web Pages, page 37.

2. Access your user settings. See Controlling User Settings on the Web,

page 43.

30 OL-11559-02

Using Call Logs and Directories

This section describes how you can use call logs and directories on your Cisco Unified IP Conference
Station 7937G. To access both features, use the Directories button

Using Call Logs

Your conference station maintains call logs. Call logs contain records of your missed, placed, and
received calls.

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each log stores

up to 100 records. To view a truncated listing, highlight it and press EditDial.

Erase your call logs Choose , and then press Clear. This erases all records in all logs.

.

Dial from a call log
(while not on
another call)

Dial from a call log
(while connected to
another call)

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 31

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record from the log.

3. Go off-hook to place the call.

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record from the log.

3. Press Dial.

4. Choose a menu item to handle the original call:

–

Hold—Puts the first call on hold and dials the second.

–

Trans fer —Transfers the first party to the second and drops you from
the call. (Press Tran sf er again after dialing to complete the action.)

–

Conference—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)

–

EndCall—Disconnects the first call and dials the second.

Directory Dialing

Depending on configuration, the conference station can provide both corporate and personal directory
features:

• Corporate Directory—Corporate contacts that you can access on the conference station.
Corporate Directory is set up and maintained by your system administrator.

• Personal Directory—Personal contacts and associated fast dial codes that you configure and access
from the conference station and your User Options web pages. Personal Directory contains the
following menu items:

–

Personal Address Book (PAB)—A directory of your personal contacts.

–

Fast Dials—A quick-dialing method that allows you to assign PAB entries and conference
station numbers to a fast dial list. For quick dialing, you search the list for the number to dial.

Using Corporate Directory on Your Conference Station

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate
directory (while not on
another call)

Dial from a corporate
directory (while on
another call)

1. Choose > Corporate Directory (exact name can vary).

2. Use your keypad to enter a full or partial name, and then press Search.

3. To dial, press the listing, or scroll to the listing, and then go off-hook.

1. Choose > Corporate Directory (exact name can vary).

2. Use your keypad to enter a full or partial name, and then press Search.

3. Scroll to a listing, and then press Dial.

4. Choose a menu item to handle the original call:

–

Hold—Puts the first call on hold and dials the second.

–

Trans fer —Transfers the first party to the second and drops you
from the call. (Press Tran s fer again after dialing to complete the
action.)

–

Conference—Creates a conference call with all parties, including
you. (Press Confrn again after dialing to complete the action.)

–

EndCall—Disconnects the first call and dials the second.

Tip

• Use the numbers on your keypad to enter characters on the conference station screen. Use the
Navigation buttons on the conference station to move between input fields.

32 OL-11559-02

Using Personal Directory on Your Conference Station

The Personal Directory feature set contains your PAB and Fast Dials. This section describes how to set
up and use Personal Directory on the conference station. To use Personal Directory on the web, see

Using Personal Directory on the Web, page 38.

If you want to... Then...

Access Personal
Directory (for PAB
and Fast Dial codes)

Search for a PAB
entry

Dial from a PAB
entry

Delete a PAB entry 1. Search for a PAB entry.

Edit a PAB entry 1. Search for a PAB entry.

1. Choose > Personal Directory (exact name can vary).

2. Enter your Personal Directory UserID and PIN, and then press Submit.

1. Access Personal Directory, and then choose Personal Address Book.

2. Enter search criteria, and then press Submit.

You can choose Previous or Next to move through listings.

3. Highlight the PAB entry that you want, and then press Select.

1. Search for a PAB entry.

2. Highlight the entry, and then press Select.

3. Press Dial. (You may need to press the more softkey to see Dial.)

4. Highlight the number that you want to dial, and then press OK.

5. Press OK again to dial the number.

2. Highlight the listing, and then press Select.

3. Press Delete. (You may need to press the more softkey to see Delete.)

4. Press OK to confirm the deletion.

2. Highlight the entry, and then press Select.

3. Press Edit to modify a name or email address. (You may need to press the

more softkey to see Edit.)

If necessary, choose Phones to modify a phone number.

4. Press Update.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 33

If you want to... Then...

Add a new PAB entry 1. Access Personal Directory, and then choose Personal Address Book.

2. Press Submit.

3. Press New. (You may need to press the more softkey to see New.)

4. Use the conference station keypad to enter a name and email

information.

5. Choose Phones, and then use the keypad to enter phone numbers. Be sure
to include any necessary access codes such as a 9 or 1.

6. Press Submit to add the entry to the database.

Assign a Fast Dial
code to a PAB entry

Add a new Fast Dial
code (not using a PAB
entry)

Search for Fast Dial
codes

Place a call using a
Fast Dial code

Delete a Fast Dial
code

Log out of Personal
Directory

1. Search for a PAB entry.

2. Highlight the entry, and then press Select.

3. Press Fast Dial.

4. Highlight the number that you want to add to the fast dial list, and then

press Select.

5. Highlight a fast dial listing that is unassigned, and then press Select.

1. Access Personal Directory, and then choose Personal Fast Dials.

2. Highlight a Fast Dial listing that is unassigned, and then press Select.

(You may have to press the Next softkey to display an unassigned item.)

3. Press Assign.

4. Enter a phone number.

5. Press Update.

1. Access Personal Directory, and then choose Personal Fast Dials.

2. Highlight the listing that you want, and then press Select.

You can press Previous or Next to move through listings.

1. Search for a fast dial listing.

2. Highlight the listing you want, and then press Select.

3. Press Dial.

4. Press OK to complete the action.

1. Search for a fast dial listing.

2. Highlight the listing you want, and then press Select.

3. Press Remove.

1. From the Personal Directory menu, highlight Log Out, and then press

Select.

2. Press OK.

34 OL-11559-02

Tips

• Your system administrator can provide you the userID and PIN that you need to log in to
Personal

Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your conference station screen. Use the
Navigation buttons on your conference station to move between input fields.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 35

Accessing Voice Messages

To access voice messages, use the Msgs softkey.

Note Your company determines the voice message service that the Cisco Unified IP

Conference
to the documentation that came with your voice message service.

If you want to... Then...

Set up and personalize
your voice message
service

See if you have a new
voice message

Listen to your voice
messages, or access the
voice messages menu

Send a call to your
voice message system

Station 7937G system uses. For the most accurate and detailed information, refer

Press the Msgs softkey, and then follow the Integrated Voice Response
instructions. If a menu appears on your display screen, choose the
appropriate menu item.

Look for these visual and audible alerts:

• Red LED indicators on the conference station

• Stutter dial tone when you place a call

To configure message indicators, see Customizing Rings and Message

Indicators, page 29.

Press the Msgs softkey.

Depending on your voice message service, doing so either auto-dials the
message service or provides a menu on your display screen.

Press the iDivert softkey.

The iDivert feature automatically transfers a call (including a ringing or
held call) to your voice message system. Callers hear your voice message
greeting and can leave you a message.

36 OL-11559-02

Using the User Options Web Pages

Your Cisco Unified IP Conference Station 7937G is a network device that can share information with
other network devices in your company, including your personal computer. You can use your computer
to log in to your User Options web pages, where you can control features, settings, and services for
your conference station.

Accessing Your User Options Web Pages

This section describes how to log in and select a conference station.

If you want to... Then do this...

Log in to your User
Options web pages

Select a device after
logging on

1. Obtain a Cisco Unified Communications Manager User Options URL,
username, and password from your system administrator.

2. Open a web browser on your computer, enter the URL, and then log in. If
prompted to accept security settings, click Yes or Install Certificate.

The Cisco Unified Communications Manager User Options main web page
appears. From this page you can choose User Options to access
Device

Settings, User Settings, Directory features, a Personal Address

Book, and Fast Dials.

1. Log in to your User Options web pages, and then choose User Options >
Device.

The Device Configuration page appears.

2. If you have multiple conference stations assigned to you, verify that the
appropriate conference station is selected. If necessary, choose another
conference station from the Name

From the Device Configuration page, you can access conference
station-specific options, such as Line Settings, Speed Dials, Phone Services,
and Service URL.

To return to the Device Configuration page from another page, choose

User

Options > Device.

drop-down list.

Configuring Features and Services on the Web

This section describes how to configure features and services from your User Options web pages after
logging in. To access your User Options web pages, see

page 37.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 37

Accessing Your User Options Web Pages,

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• Cisco Unified Communications Manager Address Book Synchronizer

Note You can also access PAB and Fast Dials from the conference station. See Using Personal

Directory on Your Conference Station, page 33.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages. To access your
User

Options web pages, see Accessing Your User Options Web Pages, page 37.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information, and then click Find.

Edit a PAB entry 1. Choose User Options > Personal Address Book.

2. Search for the PAB entry you want to edit.

3. Click the nickname for the PAB entry you want to edit.

4. Edit the entry, and then click Save.

Delete a PAB entry 1. Choose User Options > Personal Address Book.

2. Search for the PAB entry you want to delete.

3. Check the checkbox next to the PAB entry you want to delete.

4. Click Delete Selected.

38 OL-11559-02

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages. To access your

Options web pages, see Accessing Your User Options Web Pages, page 37.

User

If you want to... Then do this after you log in...

Assign a Fast Dial code
to a PAB entry

Assign a Fast Dial code
to a conference station
number (without using
a PAB entry)

Search for a Fast Dial
entry

Edit a Fast Dial
conference station
number

Delete a Fast Dial entry 1. Choose User Options > Fast Dials.

1. Create a PAB entry to assign a fast dial to. For information on how to
create a PAB entry, see the preceding section.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. In the Fast Dial Entry area, change the Fast Dial index number, if

desired.

5. Search for the PAB entry you created in step 1.

6. In the search results area, click the phone number of the PAB entry.

The phone number automatically appears in the Phone Number field.

7. Click Save.

1. Choose User Options > Fast Dials.

2. Click Add New.

3. In the Fast Dial Entry area, change the Fast Dial index number, if

desired.

4. In the Phone Number field, enter the phone number for the conference
station.

5. Click Save.

1. Choose User Options > Fast Dials.

2. Specify search information, and then click Find.

1. Choose User Options > Fast Dials.

2. Search for the fast dial entry that you want to edit.

3. In the search results area, click a component of the fast dial entry.

4. In the Phone Number field, change the phone number of the conference

station.

5. Click Save.

2. Search for the fast dial entry that you want to delete.

3. Check the checkbox next to the fast dial entry you want to delete.

4. Click Delete Selected.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 39

Tips

• You can create up to 500 fast dial and PAB entries.

• When you create a new fast dial entry without using a PAB entry, the fast dial entry is labeled

“Raw” in your User Options web pages. The entry does not display a configurable text label and
does not have a matching entry in your PAB.

Using the Address Book Synchronization Tool

You can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize
your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your
Microsoft Windows Address Book will then be accessible on your conference station and your

Options web pages. Your system administrator can give you access to the synchronizer and

User
provide detailed installation instructions.

Setting Up Speed Dialing on the Web

Depending on configuration, the conference station can support several Speed Dialing features:

• Speed Dials

• Abbreviated Dials

• Fast Dials

Note For more information on Speed Dialing features, see Speed Dialing, page 23.

40 OL-11559-02

This section describes how to set up speed dialing features from your User Options web pages. To
access your User Options web pages, see

Accessing Your User Options Web Pages, page 37.

If you want to... Then do this after you log in...

Set up Speed Dials 1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Speed Dials.

4. In the Speed Dial Settings area, enter a number and label for the speed dial

entry.

5. Click Save.

Note The conference station uses the ASCII Label field if the conference station

does not support double-byte character sets.

Set up Abbreviated
Dialing

Set up Fast Dials See Configuring Fast Dials on the Web, page 39.

1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Speed Dials.

4. In the Abbreviated Dial Settings area, enter a number and label for the

abbreviated-dial entry.

5. Click Save.

You can also set up Fast Dials on the conference station. See Using Personal

Directory on Your Conference Station, page 33.

Setting Up Conference Station Services on the Web

Conference station services can include special conference station features, network data, and
web-based information (such as stock quotes and movie listings). You must first subscribe to a
conference station service before accessing it on the conference station.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 41

This section describes how to configure conference station services using your User Options web pages.
To access your User Options web pages, see

Accessing Your User Options Web Pages, page 37.

If you want to... Then do this after you log in...

Subscribe to a service 1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Phone Services.

4. Click Add New.

5. From the Select a Service drop-down list, select a service, and then click

Next.

6. Click Save.

Search for services 1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Phone Services.

4. Click Find.

End services 1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Phone Services.

4. Click Find.

5. Check the checkboxes next to the services you want to end.

6. Click Delete Selected.

Change a service name 1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Phone Services.

4. Click Find.

5. Click the name of the service you want to update.

6. Change the service information.

7. Click Save.

Access a service on the
conference station

From the conference station, choose > Services.

42 OL-11559-02

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.

Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on the conference station. Use your
password to log in to your User Options web pages and Cisco WebDialer on your personal computer.
For more information, ask your system administrator.

This section describes how to control your user settings from your User Options web pages. To access
your User Options web pages, see

If you want to... Then do this after you log in...

Change your password 1. Choose User Options > User Settings.

Change your PIN 1. Choose User Options > User Settings.

Change the language (locale) for
your User

Change the language (locale) for
the conference station screen

Options web pages

Accessing Your User Options Web Pages, page 37.

2. In the Browser Password area, enter your password
information.

3. Click Save.

2. In the Phone PIN area, enter your PIN information.

3. Click Save.

1. Choose User Options > User Settings.

2. In the User Locale area, choose the language for your web

pages from the Locale drop-down list.

3. Click Save.

1. Choose User Options > Device.

2. If you have more than one device, select the device that

requires a language change.

3. From the User Locale drop-down list, choose the language for
the conference station screen.

4. Click Save.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 43

Controlling Line Settings on the Web

Line settings include call-forwarding, voice message indicators, ring types, and line text labels that you
set up for your conference station.

Note • You can set up call forwarding directly on the conference station. See Forwarding All

Calls to Another Number, page 19.

• To learn about phone settings that you can access directly on the conference station, see

Changing Conference Station Settings, page 29.

• By default, the ring type and line text label options do not display on your User Options
web pages. See your system administrator to set up these options so you can access them.

This section describes the line settings you can update from your User Options web pages. To access
your User Options web pages, see

If you want to... Then do this after you log in...

Set up call forwarding 1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Line Settings.

4. In the Incoming Call Forwarding area, choose call forwarding settings

5. Click Save.

Change the message
indicator setting

1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Line Settings.

4. In the Message Waiting Lamp area, choose a policy from the

Note Typically the System Policy prompts the conference station to display a

Accessing Your User Options Web Pages, page 37.

for various conditions.

Message

The policy tells the conference station how to indicate a new voice
message. The conference station can display a light and/or a prompt
(a

Waiting Lamp Policy drop-down list.

message on the conference station screen).

steady red light to indicate a new voice message.

5. Click Save.

44 OL-11559-02

If you want to... Then do this after you log in...

Change the audible
message indicator
setting

1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Line Settings.

4. In the Audible Message Waiting Indicator area, choose a policy from

the Audible Message Waiting Indicator Policy drop-down list.

If you turn the message indicator on, and you have a new voice
message, you will hear a stutter dial tone when you place a call.

5. Click Save.

Change the ring type 1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Line Settings.

4. In the Ring Settings area, choose a setting to tell the conference station

how to indicate an incoming call.

5. Click Save.

Note The “idle” ring setting pertains if you receive an incoming call when the

conference station is idle. The “consecutive” ring setting pertains if you
receive an incoming call when the conference station is active.

Update the text (line
text label) that displays
on the called party’s
conference station that
identifies your
directory number.

1. Choose User Options > Device.

2. If you have more than one device, select a device.

3. Click Line Settings.

4. In the Line Text Label area, enter the text that will identify your

directory number when you call another conference station.

Note If you do not specify a line text label, your directory number will

display on the called party’s conference station.

5. Click Save.

Note The conference station uses the ASCII Label field if the

conference station does not support double-byte character sets.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 45

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking
items in a web browser. Your system administrator must set up this feature for you.

If you want to... Then...

Use Cisco WebDialer
with your Cisco
Unified
Communications
Manager User
Options directory

Use Cisco WebDialer
with another online
corporate directory
(not your Cisco
Unified
Communications
Manager User
Options directory)

1. Log in t o your U s e r Opti o n s web pa g e s. Se e Accessing Your User Options

Web Pages, page 37.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using Cisco WebDialer, set up preferences and

click Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)

The call is now placed on the conference station.

6. To end a call, click Hangup or hang up from the conference station.

1. Log in to a Cisco WebDialer-enabled corporate directory and search for

coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using Cisco WebDialer, set up preferences and

click Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)

The call is now placed on the conference station.

6. To end a call, click Hangup or hang up from the conference station.

46 OL-11559-02

If you want to... Then...

Log out of

WebDialer

Cisco

Set up, view, or
change

WebDialer

Cisco
preferences

Click the logout icon in the Make Call or Hang Up page.

Access the Preferences page.

The Preferences page appears the first time that you use Cisco WebDialer
(after you click the number that you want to dial.)

To return to Preferences in the future, click the Preferences icon from the
Make Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for Cisco WebDialer

settings and prompts.

• Use permanent device—Identifies the conference station and directory

number (line) that you will use to place Cisco

• Use Extension Mobility—If selected, prompts Cisco WebDialer to use the

conference station that is associated with your Cisco Extension Mobility
profile (if available).

• Do not display call confirmation—If selected, prompts Cisco WebDialer

to suppress the Make Call page. This page appears by default after you
click a conference station number in a Cisco
directory.

• Disable Auto Close—If selected, prompts Cisco WebDialer to display the

Hang Up page.

WebDialer calls.

WebDialer-enabled online

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 47

Understanding Additional Configuration Options

Your system administrator can configure your Cisco Unified IP Conference Station 7937G to use
specific button and softkey templates along with special services and features, if appropriate. This
table provides an overview of some configuration options that you might want to discuss with your
system administrator based on your calling needs and work environment.

If you... Then... For more information...

Need to handle more
calls on the conference
station line

Need more speed dial
entries

Want to use one
extension for several
phones

Share conference
stations or office space
with coworkers

Ask your system administrator to
configure your line to support more
calls.

First make sure that all your speed dial
entries are assigned.

If you need additional speed dials, try
using abbreviated dials or fast dials.

Request a shared line. This allows you,
for example, to use one extension for
your desk phone and lab phone.

Consider using:

• Call Park to store and retrieve
calls without using the transfer
feature.

• Call Pickup to answer calls ringing
on another phone.

• A shared line to view or join
coworkers’ calls.

• Cisco Extension Mobility to apply
the conference station number and
user profile to a shared conference
station.

Talk to your system administrator
or phone support team.

See Speed Dialing, page 23.

See Using a Shared Line, page 25.

Ask your system administrator
about these features and see the
following:

• Advanced Call Handling,

page 23.

• Using a Shared Line, page 25.

• Tracing Suspicious Calls,

page 27.

• Using Cisco Extension

Mobility, page 28.

48 OL-11559-02

If you... Then... For more information...

Answer calls frequently
or handle calls on
someone’s behalf

Want to temporarily
apply the conference

Ask your system administrator to set
up the AutoAnswer feature for the
conference station.

Ask your system administrator about
the Cisco Extension Mobility Service.

See Using AutoAnswer, page 28.

See Using Cisco Extension

Mobility, page 28.

station number and
settings to a shared
conference station.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 49

Troubleshooting Your Conference Station

This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G.

General Troubleshooting

This section provides information to help you troubleshoot general problems with the
conference

Symptom Explanation

You cannot hear a dial
tone or complete a call

A conference station
button is unresponsive

The softkey that you
want to use does not
appear

Barge fails and results
in a fast busy tone

You are disconnected
from a call that you
joined using Barge

Cisco CallBack fails The other party might have call forwarding enabled.

station. For more and detailed information, see your system administrator.

One or more of the following factors might apply:

• You must log into the Cisco Extension Mobility Service.

• The conference station has time-of-day restrictions that prevent you

from using some features during certain hours of the day.

Your system administrator may have disabled the button on the
conference

One or more of the following factors might apply:

• You must change the line state (for example, go off-hook or have a

• You must press more to reveal additional softkeys.

• The conference station is not configured to support the feature

One or more of the following factors might apply:

• You cannot barge an encrypted call if the conference station you are

• You have toggled on the Privacy softkey.

You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.

station.

connected call).

associated with that softkey.

using is not configured for encryption. When your barge attempt fails
for this reason, the conference station plays a fast busy tone.

50 OL-11559-02

Viewing Conference Station Administration Data

Your system administrator might ask you to access administration data on the conference station for
troubleshooting purposes.

If you are asked to... Then...

Access network
configuration data

Access status data Choose > Settings > Status, and then navigate to the item that you

Access conference station
model information

Choose > Settings > Network Configuration, and then navigate to

the item that you want to view.

want to view.

Choose > Settings > Model Information, and then navigate to the

item that you want to view.

Using the Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the
Quality
information to your system administrator. Depending on your configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 51

Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To r e ad t he Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number

78-5235-03B0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document.

c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

52 OL-11559-02

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 53

54 OL-11559-02

Index

A

abbreviated dials

about 23
setting up 40–41

using 23
Address Book Synchronizer 40
administration data, viewing 51
answering calls 17
applications button, about 10
ASCII label field support 41
AutoAnswer 28

B

barge

and privacy 27

and shared lines 25–27

using 26
buttons, identifying 8–10

C

call

forwarding, setting up from conference

station
forwarding, setting up from web 20, 44
logs 15, 31

19–20

park 25

PickUp 24
CallBack 16
caller ID 12
call-handling 15–22, 23–28
calls

answering 17

barging 25

and call forwarding 19–20, 44

compared to lines 11

conference 20–22

ending 17

holding and resuming 17

icons for 11

maximum per line 11

multiple parties on 20

multiple, handling and viewing 18

muting 18

on hold, answering 17

parked, storing and retrieving 25

placing 15–16

preventing barging of 27

redirecting while ringing 17, 24

removing from hold 17

reporting problems with 51

sending to voice messaging system 17

shared lines 25–27

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 55

suspicious 27
transferring 19

cBarge

about 20
using 26

See also barge
Cisco Extension Mobility 16, 28
Cisco Unified Communications Manager

Address Book Synchronizer 40

User Options web pages 37–47
Cisco Unified IP Conference Station 7937G.

See conference station
Cisco WebDialer, using 16, 46–47
conference calls 20–22
conference station

buttons 8–10
cleaning 13
connecting to network 4
connecting to power interface cable 5–6
connections, illustrations of 4–6
documentation for 2
feature configuration for 14, 48
illustration of 8
installing 4–6
lines, description of 11
microphones, using 5
overview of 8–14
registering 7
ringer, adjusting volume 29
services 41–42
sharing 48
troubleshooting 50–51
using with external power source 5–6

voicemail settings, adjusting 29
wireless microphone, using 5

corporate directory 16, 32, 46

D

dialing, options for 15–16
directories

about 32
button 10
corporate 16, 32, 46
personal 32–34
using from conference station 32–34
using from web 38–40

documentation, accessing 2

E

EM 16, 28
ending a call, options for 17
erasing call logs 31
Extension Mobility 16, 28
external microphones, graphic 5
external power source

about 6
illustration of 6
using 5–6

F

fast dials

about 23, 32, 33
setting up 39, 40–41
using 23, 33, 34

56 OL-11559-02

feature menus 13
features, availability of 14, 48
forwarding calls 19–20, 44

G

going off-hook 15
GPickUp 24

H

hanging up, options for 17
headset, hanging up with 17
hold

and switching calls 18
and transferring 19
using 17

I

icons

for call states 11

for lines 11
iDivert 19, 36
installing the conference station 4–7

L

compared to calls 11
description of 11
icons for 11
number of calls supported on 11, 48
ring types for 29
shared 25
voice message settings for 44–45

M

Malicious Call Identification 27
MCID 27
Meet-Me conferences 21, 22
menus, using 13
message indicators, setting up 29, 44
messages, listening to 36
microphones, graphic 5
missed calls, viewing 31
model information, viewing 51
multiple calls, handling 18
mute 10, 18

N

navigation buttons, about 9
network cable, connecting 4
network configuration data, viewing 50

language settings, changing 30, 43
LED indicators, about 9
lines

and call forwarding 19, 44

call states for 11

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 57

O

off-hook, about 15
on-hook, about 15
OPickUp 24

P

R

PAB

about 32
accessing 33
using from conference station 16, 33–34

using from web page 38–39
Park 25
parked call, retrieving 17, 25
password, changing 43
Personal Address Book. See PAB
personal directory

about 32

using from web page 38–40

using on conference station 33–34
PickUp 24
PIN, changing 43
placed calls, viewing 31
placing calls, options for 15, 16
power

external

about 6
illustration of 6

interface cable

about 6
illustration of 6

supply, interruption of 2
pre-dial 15
privacy, and shared lines 25, 27

Q

received calls, viewing 31
redialing a number 10, 15
redirecting calls 24
remote-in-use icon for shared lines 25
resume, using 17
ringer, adjusting 29

S

safety warnings 2
screen, adjusting contrast 30
select button, about 9
services 41–42
shared lines

and remote-in-use icon 25
description of 25
with barge 26–27

with privacy 27
sharing conference stations 48
softkeys, about 10, 12
speakerphone, using 15, 17
speed dials

about 23

setting up 40–41

using 16, 23
status data, viewing 50
subscriptions, for conference station

services 41
suspicious calls, handling 27
switching calls 18

QRT 51
Quality Reporting Tool 51

58 OL-11559-02

T

TAPS 7
Tool for Auto-Registered Phones Support 7
transferring calls 19
troubleshooting

general 50
See also QRT

U

User Options web pages 37–47

V

voice mail settings, changing 29, 44–45
volume, adjusting for ringer 29

W

warnings, safety 2
web-based services, setting up 37
WebDialer, using 16, 46–47
wireless microphone kit, graphic 5

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 59

60 OL-11559-02

Americas Headquarters

Cisco Systems, Inc.
San Jose, CA

Asia Pacific Headquarters

Cisco Systems (USA) Pte. Ltd.
Singapore

Europe Headquarters

Cisco Systems International BV
Amsterdam, The Netherlands

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the

Cisco Website at www.cisco.com/go/offices.

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks;
Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA,
CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the
Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink,
Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone,
MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase,
SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Inc rease Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0807R)

© 2009 Cisco Systems, Inc. All rights reserved.

The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.

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