CAT RP12000 User Manual
501–5289-02
Owner's Manual
RP12000 E Portable Generator
2
Important Safety Information
Most accidents that involve product operation, maintenance and repair are caused by failure to observe
basic safety rules or precautions. An accident can often be avoided by recognizing potentially hazardous
situations before an accident occurs. A person must be alert to potential hazards, including human factors
that can affect safety. This person should also have the necessary training, skills and tools to perform
these functions properly.
Safety precautions and warnings are provided in this manual and on the product. If these hazard
warnings are not heeded, bodily injury or death could occur to you or to other persons. The hazards are
identified by the “Safety Alert Symbol” and followed by a “Signal Word” such as “DANGER”,
“WARNING” or “CAUTION”.
Caterpillar cannot anticipate every possible circumstance that might involve a potential hazard. The
warnings in this publication and on the product are, therefore, not all inclusive. You must not use this
product in any manner different from that considered by this manual without first satisfying yourself that
you have considered all safety rules and precautions applicable to the operation of the product in the
location of use, including site-specific rules and precautions applicable to the worksite. If a tool,
procedure, work method or operating technique that is not specifically recommended by Caterpillar is
used, you must satisfy yourself that it is safe for you and for others. You should also ensure that you are
authorized to perform this work, and that the product will not be damaged or become unsafe by the
operation, lubrication, maintenance or repair procedures that you intend to use.
The information, specifications, and illustrations in this publication are on the basis of information that was
available at the time that the publication was written. The specifications, torques, pressures,
measurements, adjustments, illustrations, and other items can change at any time. These changes can
affect the service that is given to the product. Obtain the complete and most current information before
you start any job.
In the United States, the maintenance, replacement, or repair of the emission control devices and systems
may be performed by any repair establishment or individual of the owner's choosing.
This manual contains safety, operation, and maintenance information. This manual should be stored near
the product. Read, study and keep it with the literature and product information.
Consumer Arbitration Clause
The Limited Warranty included in this User Guide contains important legal terms including, but not limited
to, a Consumer Arbitration Clause calling for mandatory individual arbitration and waiving the ability to
bring a case as a class action. Please review this carefully.
California Proposition 65 Warning
3
Table of Contents
Consumer Arbitration Clause .................................................................................................................... 2
California Proposition 65 Warning ............................................................................................................... 2
SAFETY MESSAGES ................................................................................................................................... 5
Additional Messages ................................................................................................................................. 6
Special Requirements ............................................................................................................................... 6
ASSEMBLY ................................................................................................................................................... 7
Unpackaging ............................................................................................................................................. 7
Feet Assembly .......................................................................................................................................... 7
Wheel Assembly ....................................................................................................................................... 7
Lifting Eye Assembly ................................................................................................................................. 8
Handle Assembly ...................................................................................................................................... 8
Battery Connection .................................................................................................................................... 8
Oil .............................................................................................................................................................. 8
COMPONENT IDENTIFICATION ................................................................................................................. 9
Engine Type & Serial Number ................................................................................................................. 10
CONTROLS ................................................................................................................................................ 11
Display ..................................................................................................................................................... 11
Engine Idle Control Switch ...................................................................................................................... 11
Generator Switch .................................................................................................................................... 11
Choke (if equipped) ................................................................................................................................. 11
Electronic governor and choke (if equipped) .......................................................................................... 11
Fuel Switch .............................................................................................................................................. 11
AC Circuit Breaker .................................................................................................................................. 12
120/240 VAC Circuit Breaker .................................................................................................................. 12
Low Oil Level Shutdown .......................................................................................................................... 12
CO DEFENSETM & Shut Off System (If equipped) ................................................................................. 12
120 VAC, 20 Amp, Duplex ...................................................................................................................... 13
120 VAC, 120/240 VAC, 30 Amp, Locking ............................................................................................. 13
120/240 VAC, 50 Amp ............................................................................................................................ 13
GENERATOR OPERATION........................................................................................................................ 13
Optimal Generator Operating Conditions ................................................................................................ 13
Connection to Household Power Supply ................................................................................................. 13
Generator Grounding .............................................................................................................................. 13
AC Usage ................................................................................................................................................ 14
High Altitude Kits ..................................................................................................................................... 14
BEFORE STARTING ENGINE ................................................................................................................... 14
Engine Oil ................................................................................................................................................ 14
Fuel ......................................................................................................................................................... 14
Walk-Around Inspection .......................................................................................................................... 14
STARTING THE ENGINE ........................................................................................................................... 15
4
Electric Start ............................................................................................................................................ 15
STOPPING THE ENGINE ........................................................................................................................... 15
MAINTENANCE .......................................................................................................................................... 15
Air Filter – Check ..................................................................................................................................... 16
Cylinder Head - Clean ............................................................................................................................. 16
Engine Oil Level – Check ........................................................................................................................ 16
Engine Oil and Oil Filter – Change .......................................................................................................... 17
Engine Valve Lash – Inspect/Adjust ....................................................................................................... 17
Fuel Line – Replace ................................................................................................................................ 17
Fuel Tank Cap and Strainer – Clean ...................................................................................................... 17
Spark Arrestor - Inspect/Clean/Replace.................................................................................................. 17
Spark Plug – Inspect/Adjust/Replace ...................................................................................................... 18
Battery– Inspect/Replace ........................................................................................................................ 18
Generator - Inspect ................................................................................................................................. 18
Walk-Around Inspection .......................................................................................................................... 18
STORAGE ................................................................................................................................................... 19
Storage for 1 to 3 months ........................................................................................................................ 19
Storage for more than 3 months ............................................................................................................. 19
TROUBLESHOOTING ................................................................................................................................ 20
SPECIFICATIONS ...................................................................................................................................... 21
COMBINED EXHAUST AND EVAPORATIVE EMISSIONS CONTROLS WARRANTY STATEMENT ..... 22
Your Warranty Rights and Obligations .................................................................................................... 22
Manufacturer’s Warranty Coverage ........................................................................................................ 22
Owner’s Warranty Responsibilities ......................................................................................................... 22
Defects Warranty Requirements: ............................................................................................................ 22
WARRANTY ................................................................................................................................................ 24
CONSUMER ARBITRATION CLAUSE: MANDATORY BINDING INDIVIDUAL ARBITRATION
INSTEAD OF COURT; CLASS ACTION WAIVER ................................................................................. 24
5
SAFETY MESSAGES
There may be several specific safety messages on
your generator. Please become familiar with all
safety messages.
Ensure that all of the safety messages are legible.
Clean the safety messages or replace the safety
messages if the words cannot be read or if the
illustrations are not visible. Use a cloth, water, and
soap to clean the safety messages. Do not use
solvents, gasoline, or other harsh chemicals.
Solvents, gasoline, or harsh chemicals could loosen
the adhesive that secures the safety messages.
Replace any safety message that is damaged or
missing. If a safety message is attached to a part of
the generator that is replaced, install a new safety
message on the replacement part.
Read the Manual
Do not operate or work on this generator unless you
have read and understand the instructions and
warnings in the Owner’s Manual. Failure to follow the
instructions or heed the warnings could result in
injury or death. Proper care is your responsibility.
Hot Surface / Do Not Touch / Flammable
Material
Hot parts or hot components can cause burns or
personal injury. Do not allow hot parts or components
to contact your skin. Use protective clothing or
protective equipment to protect your skin. Hot exhaust
presents a potential fire hazard. Be sure that nothing
flammable is within 1.5 meters of the exhaust.
Operation of this equipment may create sparks that
can start fires around dry vegetation. A spark arrestor
may be required. The operator should contact local
fire agencies for laws or regulations relating to fire
prevention requirements.
Carbon Monoxide
Operating a generator indoors can kill you in
minutes. Generator exhaust contains carbon
monoxide. Carbon monoxide is a poison that you
cannot see or smell. Never operate a generator
inside a home or garage, even if doors and windows
are open. Only operate a generator outdoors and
away from windows, doors, and vents. Always direct
engine exhaust away from occupied structures. If
anyone experiences dizziness, headaches, nausea,
or tiredness get to fresh air immediately and seek
medical attention. Ventilate the area thoroughly
before occupying again.
The carbon monoxide shutoff system is not a
substitute for safe generator operation. Do Not
adjust or modify the carbon monoxide shutoff
system. Failure to follow instructions can cause the
system to malfunction which can result in hazardous
conditions.
DANGER
PELIGRO
Utiliser un générateur à
l’intérieur PEUT VOUS TUER EN
QUELQUES MINUTES. Les gaz
d’échappement du générateur
contiennent du monoxyde de
carbone. C’est un gaz toxique
invisible et inodore.
NE JAMAIS utiliser à l’intérieur
d’une maison ou d’un garage,
MÊME SI les portes et les
fenêtres sont ouvertes.
Utiliser UNIQUEMENT à
l’EXTÉRIEUR et loin des
fenêtres, portes et ventilations.
Si usa un generador en
interiores, MORIRA EN POCOS
MINUTOS. El escape del
generador contiene monóxido
de carbono. Es un veneno que
no tiene olor ni se puede ver.
NUNCA lo use dentro de una
casa o garaje. AUN si las
puertas y vantanas están
abiertas.
Sólo úselo en EXTERIORES
y lejos de ventanas, puertas y
ductos de ventilación.
6
Electrical backfeed into a utility’s distribution
system can cause property damage, severe injury,
or death.
Electrical backfeed warning. Do not connect
generator to a building’s electrical system unless
using an isolation (transfer) switch installed by a
certified, licensed electrician. CA H&S Code 119075
& 119080.
Electrocution
Shock/Electrocution Hazard: Do not operate this
equipment or work on this equipment unless you
have read and understand the instructions and
warnings in the Owner’s Manual. Failure to follow
the instructions or heed the warnings will result in
serious injury or death.
Additional Messages
Do not operate in wet conditions
No smoking, no exposed flames,
no sparks.
Maintain a minimum distance of 5
feet (1.5 meters) from other
objects.
Ensure that the unit is properly
grounded.
Eye protection must be worn at
all times.
This way up. Always keep
upright.
Recyclable – Follow local
recycling & reclaiming
procedures.
Never dispose of battery. Take to
designated waste reclamation
site.
Danger: Explosive Gases.
Danger: Battery Acid – Corrosive
and poisonous.
Special Requirements
Electrical equipment, including lines and plug
connections should be covered and protected from
moisture.
In any generator set installation, the frame of the
generator must be connected to an earth ground. A
ground terminal is provided.
The RP12000 E has a permanent neutral conductor
between the stator winding and the frame.
For 120VAC duplex receptacles, use extension
cords rated for 125V at 20A or greater, and 30A or
greater for locking receptacles. For 240VAC, use
extension cords rated for 250V at 30A or greater.
Use the shortest extension cord that meets these
requirements.
•
Wear a hard hat, protective glasses, and other
protective equipment, as required.
•
When work is performed around an engine that is
operating, wear protective devices for ears in
order to help prevent damage to hearing.
•
Do not wear loose clothing or jewelry that can
snag on controls or on other parts of the engine.
•
Ensure that all protective guards and all covers
are secured in place on the engine.
•
Never put maintenance fluids into glass
containers. Glass containers can break.
•
Use all cleaning solutions with care.
The circuit breakers should match the generator
specifications. If the circuit breakers require
replacement, they must be replaced with a circuit
breaker of the same rating and performance
characteristics.
7
ASSEMBLY
NOTE: Only assemble unit with the included
hardware to avoid the risk of personal and
property damage.
Unpackaging
1. Remove both 8 mm bolts (1) from the
pallet and frame.
2. Remove both wood blocks (2) from
below the engine and alternator.
Feet Assembly
1. Set the frame of the unit on blocks to
provide sufficient clearance to install the
feet and wheels.
2. Align the foot (4) with the mounting hole
in the foot bracket (1).
3. Install and hand tighten one 8 mm nut
(2) onto the foot.
4. Tighten the nut securely.
5. Align the mounting holes of the foot
bracket (1) with the mounting holes in
the frame.
6. Insert one 8 mm bolt (3) through each
set of mounting holes and hand tighten.
7. Repeat steps 2 – 6 for the other foot.
8. Tighten all eight bolts securely.
Wheel Assembly
1. Insert long end of axle (5) into the
mounting bracket on the frame and run
through to insert into the other mounting
bracket on opposite side of frame.
2. Place the wheel stop (4) onto the long
end of the axle.
3. Place one wheel (1) onto the axle (5)
with the bolt design facing out.
4. Install one washer (3) onto the axle.
5. Install one 12 mm locking nut (2) onto
the axle and tighten securely.
6. Repeat steps 3 – 5 for the other wheel.
7. Remove the blocking.
1
4
3
2 5 3 4 2
1
1
2
2
1
8
Lifting Eye Assembly
1. Align the mounting holes of the lifting
eye (3) with the mounting holes in the
frame.
2. Place one washer (2) on each 10 mm
bolt (1) and insert through each
mounting hole.
3. Install and hand tighten one 10 mm nut
(4) on each bolt.
4. Tighten both nuts to 26 ± 2 lb ft
(35 ± 3Nm).
Handle Assembly
1. Install the foam grip (3) onto the handle
(4).
2. Insert one plug (1) into each end of the
handle (4).
3. Align the mounting holes of the handle
(4) to the mounting holes of the frame.
4. Insert one 8 mm bolt (5) through each
mounting hole.
5. Install and hand tighten one 8 mm nut
(2) on each bolt.
6. Tighten the nuts securely.
Battery Connection
The generator is packaged with a valve
regulated and maintenance free lead acid
battery. The generator is packaged with the
battery mounted in the battery holder. To
connect the battery:
1. The unit ships with the positive battery
cable (1) already connected.
2. Attach the cable with the black cap (2)
to the negative battery terminal.
NOTE: Replace battery only with the same part
number. Use of a non-conforming battery can
create a fire hazard.
Oil
Follow the Engine Oil Level-Check procedure to
add the proper amount of oil for the unit as
described in the Specifications chart.
2
1
4
3
2 1 5
4
2 3 1
9
COMPONENT IDENTIFICATION
1) Fuel Cap
2) Fuel Gauge
3) Lifting Eye
4) Oil Gauge / Oil Fill*
5) Spark Plug*
6) Battery
7) Starter
8) Oil Drain Valve
9) Oil Drain
10) Handle Assembly
11) Cover Panel
12) Air Filter Assembly
13) Air Filter
14) Muffler
15) Fuel Tank Vent Pipe
16) Engine
17) Oil Filter
18) CARB Canister (If equipped)
19) Spark Arrestor
20) Alternator
21) Engine Access Door
22) Fuel Valve
23) Panel Light
24) Choke Knob (if equipped)
25) Generator Switch
26) Display
27) Idle Control Switch
28) CO Detector (If equipped)
29) Receptacle – DC 12V 8.3A
30) Trickle Charger Port
31) Circuit Breaker
32) Receptacle – 120/240 VAC 50A
33) Receptacle – 120/240 VAC 30A
34) Receptacle – 120 VAC 30A
35) Receptacle – 120 VAC GFCI double
*behind engine access door
15
16
17
14
19
20
18
5
4, 5
1
2
3
9
10
11
12, 13
6
7
8
Panel without CO Detector
Panel with CO Detector
21
22
23
23
24
26
29
25
31
35
34
32
33
30
27
29
28
26
27
10
Engine Type & Serial Number
Cat® portable generators are identified with model numbers, serial numbers, and with performance
specification numbers. The model number and performance specifications are located on the ratings
plate (1) or the CSA ratings plate (3). The serial number is located on the serial number plate (2).
1
2
1/3
2
3
11
CONTROLS
Display
This generator is equipped with a display that can
show the Voltage, frequency, total accumulated
hours of operation, and current hours. Use toggle
switch (1) to change the readout of the display to the
desired setting.
The display will show 3 maintenance messages
when running: P-25 displays after the first 25 hours
running to remind the user to change engine oil and
oil filter. P-50 displays after every 50 hours of use to
remind user to check the air filter and spark arrestor.
P-100 displays after every 100 hours of use to
remind user to change engine oil and oil filter and
check spark plug. These codes fade away after 6
minutes of use.
Engine Idle Control Switch
This generator is equipped with an engine idle
control switch. When in the on position “I” the engine
will reduce speed when power is not required to
conserve fuel and reduce wear and noise.
When power for a connected device is required the
speed will automatically increase to rated speed.
Note: If loads requiring intermittent power, or
multiple large loads are connected, turn the idle
control switch off “O” to avoid possible engine stall.
To avoid extended warm-up time, keep the idle
control off until normal operating temperatures have
been reached.
Generator Switch
Turn the generator switch to the start position “ ”
and hold until the engine starts (no more than 5
seconds). Releasing the switch automatically
returns it to the on “I” position. To turn off the
generator, turn the generator switch to the off “0”
position.
NOTE: Turn the generator switch to the off “0”
position when not in use to avoid battery drain.
Choke (if equipped)
The choke is used to provide more fuel when starting
a cold engine. If the engine is cold, pull the choke
knob out before starting the engine. Once the engine
is warm, slowly push the choke knob in.
Electronic engines are fitted with an electronic
governor and automatic choke (temperature
compensating) that do not require any user
Electronic governor and choke (if
equipped)
The electronic governor maintains a steady engine
speed regardless of operating conditions and load.
The electronic choke does not require any user input
and automatically adjusts the choke position by
monitoring the engine temperature.
Fuel Switch
The fuel switch controls the flow of the fuel from the
fuel tank to the carburetor. Turn the fuel switch to the
on “I” position before starting the engine. Turn the
fuel switch to the off "O" position after stopping the
engine.
12
AC Circuit Breaker
The generator comes equipped with circuit breakers
that protect the unit and the load from short circuit or
overload conditions. If the circuit breaker opens,
determine why the circuit breaker tripped before
closing the circuit breaker.
120/240 VAC Circuit Breaker
The 120/240 V receptacles come with an additional
circuit breaker that will isolate these outlets on the
panel. This breaker must be in the “On” position for
the unit to provide power.
Low Oil Level Shutdown
The generator is equipped with a low oil level
shutdown that is designed to protect the engine
from damage caused by an insufficient amount of
oil in the crankcase. When the oil level in the
crankcase falls below the safe operating limit, the
low oil level shutdown will automatically shut off the
engine.
CO DEFENSETM & Shut Off System (If
equipped)
The (carbon monoxide) CO DEFENSE system
monitors the accumulation of carbon monoxide gas
while the generator is running and will shut off the
engine if the levels become dangerously high. The
CO DEFENSETM on this generator is not a substitute
for an indoor CO alarm.
Whenever the CO DEFENSE has shut off the engine
there will be a light on the control panel that
indicates the reason. Read the CO Action Label
(shown above) for the next steps to take.
If the CO DEFENSE light is flashing “red” you must
leave the area immediately and relocate to an open
outdoor area. Ventilate the area thoroughly before
again occupying it. Ensure the generator is located
in an open outdoor area with the exhaust pointed
away from occupied structures. If anyone
experiences dizziness, headaches, nausea, or
fatigue get to fresh air immediately and seek medical
attention.
If the CO DEFENSE light is a constant “orange” then
a system fault has occurred, or it is indicating that it
has reached the end of its life. This fault can only be
diagnosed and repaired by an Authorized Service
Provider.
The CO DEFENSE monitors the accumulation of CO
gas from all sources in the area around the
generator. If the CO DEFENSE light is flashing “red”
this is not an error and safety measures must be
taken immediately.
Note: Tampering with the CO DEFENSE could result in
hazardous conditions and must be avoided.
Note The generator must not be operated in
ambient temperatures greater than 131oF (55oC) as
this can damage the CO DEFENSE
13
120 VAC, 20 Amp, Duplex
The 120 VAC duplex receptacle is protected
against overload by a 20 Amp push to reset
circuit breaker. It also provides protection via a
Ground Fault Circuit Interruptor (GFCI) with press
to Test and Reset buttons. Use the receptacle to
power a NEMA 5-20, 120 VAC, single phase, 60
Hz electrical load requiring 20 Amps of current.
Use only high quality, well insulated, 3-wire
grounded cords rated for 125 V at 20 Amps (or
greater). Keep extension cords as short as
possible (less than 15 feet) to prevent voltage
drop and overheating of wires.
120 VAC, 120/240 VAC, 30 Amp,
Locking
The 120 VAC locking outlet is protected against
overload by a 30 Amp push to reset circuit
breaker. The 120/240 VAC locking outlet is
protected against overload by a 30 Amp double
pole circuit breaker. Use a NEMA L5-30 (120
VAC outlets) or NEMA L14-30 (120/240 VAC
outlets) plug with this receptacle (rotate to lock
or unlock). Use the receptacle to power a 120
VAC, single phase, 60 Hz, or a 240 VAC, single
phase, 60 Hz electrical load.
120/240 VAC, 50 Amp
The 120/240 VAC outlet is protected against
overload by a 46 Amp double pole circit breaker.
Use a NEMA L14-50 plug with this receptacle.
Use the receptacle to power a 120 VAC or a 240
VAC, single phase, 60 Hz electrical load.
GENERATOR OPERATION
Optimal Generator Operating
Conditions
• Temperature: 23oF to 104 oF
(-5oC to 40oC)
• Humidity below 95%
• Height above sea level: < 3000 feet (900
m). If the height of the operating area is
over 900 m high, output power will be
reduced.
Standard operating conditions are 77oF (25oC)
and 40% humidity. Generator power may be
reduced due to different ambient conditions and
other factors such as fuel quality.
Connection to Household Power
Supply
This generator must be installed in accordance
with all applicable local laws and electrical
codes. The generator must be isolated from the
utility and the connection must be verified by a
qualified electrician.
Generator Grounding
The National Electrical Code requires generators
to be grounded to an approved earth ground.
Correct grounding for the generator is necessary
for optimum engine performance and reduces
the risk of electric shock. Use the ground
terminal (1) to properly ground the generator.
Before using the ground terminal, consult a
qualified electrician, electrical inspector, or local
authority having jurisdiction for local codes or
ordinances that apply for the intended use of the
generator.
1
14
AC Usage
Do NOT overload the generator. Exceeding the
rated power of the generator can damage the
generator and the electrical devices connected
to it.
Motor-driven devices require a large starting
current. Make sure that the total power
requirement of these types of loads does not
exceed the rated power of the generator.
When the generator is used to power multiple
loads or electric appliances, start by connecting
the appliance with the highest starting power
requirements, followed by the second highest
and ending with the lowest.
High Altitude Kits
At higher altitudes, the standard air-fuel mixture
is too rich and will cause decreased
performance and increased fuel consumption. A
rich mixture will also foul the spark plug and
make starting difficult. Operation at higher
altitudes for extended periods of time may
increase emissions.
Proper operation can be ensured by installing an
altitude kit when required. High altitude kits
should be installed by a qualified technician.
Contact an authorized service provider if the
portable generator will be operated at altitudes
greater than 3000 feet (0.9 km) above sea level.
Note: At elevations greater than 8000 feet
above sea level, the engine may experience
decreased performance even with the high
altitude kit installed.
BEFORE STARTING ENGINE
Engine Oil
Check the oil level before each use. Refer to the
Engine Oil Level - Check procedure in this
manual.
Fuel
1. Check the fuel level gauge (1).
2. If the fuel level is low, remove fuel cap
(2).
3. Check the strainer. If the strainer is
dirty, clean the strainer. Refer to Fuel
Tank Cap and Strainer – Clean for
instructions.
4. Add fuel. The use of a fuel stabilizer is
highly recommended as the unit may
sit for long periods of time before
needed.
5. Install the fuel cap after fueling.
To avoid personal injury always use caution
when you are adding fuel:
• Fuel the generator in a well-ventilated
area.
• Always stop the engine before fueling.
• Allow the engine to cool before fueling.
• Do not smoke while you are fueling the
generator.
• Do not fuel the generator near open
flames or sparks.
• Do not fill the fuel tank above the full line
(3).
• Avoid repeated or prolonged contact with
skin.
• Avoid prolonged breathing of fuel vapor.
To avoid damaging the generator:
• Use unleaded gasoline with an octane
rating greater than or equal to 86.
• Do not mix oil with the gasoline.
• Do not use gasoline with greater than
10% ethanol content.
• Do not use old gasoline.
• Avoid getting dirt or water into the fuel
tank.
Walk-Around Inspection
Perform the Walk-Around Inspection before
each use as described later in this manual.
1 2 3
4
15
STARTING THE ENGINE
Electric Start
1. Isolate the generator from the utility.
2. Unplug any electrical devices from the
receptacles.
3. Turn the fuel switch to the on “I”
position.
4. Turn the AC circuit breakers to the off
“0” position.
5. If the engine is cold, pull out the choke
knob (not required if electronic governor
and choke is fitted)
6. Turn the generator switch to the start
position “ ” and hold it there until the
engine starts.
NOTE: Do not hold the generator switch in the
start position “ ” for more than 5 seconds.
Holding the generator switch in the start position
“ ” for more than 5 seconds will damage the
starter. If the engine fails to start, wait 10
seconds before trying again.
7. After starting the engine, immediately
release the generator switch so the
switch can automatically return to the
on “I” position.
8. After the engine has warmed, push the
choke knob in (not required if electronic
governor and choke is fitted)
9. Turn the AC circuit breaker to the on "I"
position.
STOPPING THE ENGINE
1. Disconnect the generator / unplug all
electrical devices.
2. Turn the AC circuit breaker to the off “0”
position.
3. Turn the generator switch to the off “0”
position.
4. Turn the fuel switch to the off “0”
position.
NOTE: To stop the engine in an emergency, turn
the generator switch to the off “0” position.
NOTE: Turn the generator switch to the off “0”
position when not in use to avoid battery drain.
MAINTENANCE
Ensure that all safety information, warnings, and
instructions are read and understood before any
maintenance procedures are performed.
Use service hours or calendar time, WHICH
EVER OCCURS FIRST, to determine the
correct maintenance intervals.
Stop the engine before servicing. Put the engine
in horizontal position and remove the spark plug
cap to prevent the engine from starting. Do not
operate the engine in an unventilated room or
other enclosed area.
When Required:
Fuel Tank Cap and Strainer – Clean
Every Use:
Engine Oil Level – Check
Walk-Around Inspection
First 25 Service Hours or 1 Month:
Engine Oil and Oil Filter– Change
Every Month:
Generator – Inspect
Every 50 Service Hours or 3 Months:
Air Filter – Check
Spark Arrester – Inspect/Clean/Replace
Every 100 Service Hours or 6 Months:
Engine Oil and Oil Filter – Change
Spark Plug – Inspect/Adjust/Replace
Every 300 Service Hours or 1 Year:
Carbon Brush – Inspect/Repair/Replace
Cylinder Head – Clean
Engine Valve Lash – Check
Every 2 Years:
Fuel Line – Replace
NOTE: Use only genuine Caterpillar parts.
16
3
2
1 1 4
Air Filter – Check
A dirty air filter will restrict air flow into the
carburetor, will cause poor fuel economy, and
may damage the engine. To keep the generator
in good operating condition, service the air filter
regularly. Service more frequently when
operating the generator in extremely dusty areas.
Note: Never operate the generator without the
air filter in place. Operating the generator without
the air filter in place will result in rapid engine
wear.
Remove the fan cover panel (5) by removing the
screws (6) and lifting out. Unscrew and remove
the air filter lock (1) and cover case (2). Remove
the clip (3) and air filter (4). Make sure both the
paper and foam elements of the air filter (4) are
clean and not damaged. If the foam element is
dirty, wash it. If the paper element is dirty, knock
the dirt off. If either element is damaged, replace
the air filter.
Use a nonflammable solvent or a mixture of
household detergent and warm water to wash
the foam element. Rinse the filter thoroughly to
remove all of the cleaning solution. Never let the
foam element contact engine oil.
Note: Do not wring out the filter. Wringing out the
filter may damage the filter.
Use a damp rag to wipe dirt from the case and
cover. Install the filter into the housing. Place the
clip over the filter. Place the cover case over the
filter and clip. Reinstall the lock and screw in the
cover panel.
Cylinder Head - Clean
Only qualified service personnel should perform
this maintenance procedure. Contact your local
service center to schedule this maintenance.
Engine Oil Level – Check
Always check the engine oil with the generator
on a level surface and with the engine stopped.
1.
Open engine access door. Remove the
oil level gauge (1) and wipe clean.
2.
Check the oil level by re-inserting the oil
level gauge.
3.
If the oil level is low (2), remove the oil
filler cap (4) and add the recommended
engine oil, using the articulated funnel
supplied, until the oil level reaches the
upper mark (3) on the oil level gauge.
Use the chart below to determine which
viscosity oil to use.
4.
After adding oil, install and tighten the oil
filler cap (4) and oil level gauge (1), and
close the engine access door.
Note: Non-detergent and 2-stroke engine oils will
damage the engine and must not be used.
Recommended Lubricant Viscosities for
Ambient Temperature
Oil Viscosities
oC o
F
Min
Max
Min
Max
SAE 0W-40
-40
40
-40
104
SAE 5W-40
-30
50
-22
122
SAE 10W-30
-18
40 0 104
SAE 15W-40
-10
50
14
122
1
2 3 4
5
6
17
Engine Oil and Oil Filter – Change
1. Operate the engine until it reaches
normal operating temperature. Stop the
engine and use a suitable container to
collect the used oil.
2. Remove the oil filler cap and open the
oil drain valve (1). Remove the oil
drain hose from the cap (2) to drain the
oil.
3. Use an oil filter socket to remove the oil
filter (3). Discard the used oil filter
according to local regulations.
4. Apply clean oil to the seal of the new oil
filter. Install the new oil filter. Tighten the
oil filter to 10 ± 1.5 lb ft (14 ± 2Nm).
5. Close the oil drain valve (1) and
reattach the oil drain to the cap (2).
6. Refill the oil, using the articulated
funnel supplied, and check the oil level.
Refer to Engine Oil Level – Check.
7. Install and tighten the oil filler cap.
8. Dispose of the used oil properly.
9. Start the engine for a brief period and
check for leaks.
10. Stop the engine and check the oil level.
Refer to Engine Oil Level – Check.
Engine Valve Lash – Inspect/Adjust
Only qualified service personnel should perform
this maintenance procedure. Contact your local
service center to schedule this maintenance.
Fuel Line – Replace
Only qualified service personnel should perform
this maintenance procedure. Contact your local
service center to schedule this maintenance.
Fuel Tank Cap and Strainer – Clean
Wipe off the fuel cap (1) and surrounding area
before removing the fuel cap. Wiping off the fuel
cap and surrounding area before removing the
fuel cap helps to reduce the amount of
contaminants allowed into the fuel system.
If there is a build-up of debris in the fuel strainer
(2), remove the strainer and rinse out the
strainer. Allow the strainer to dry before
installing the strainer.
Spark Arrestor Inspect/Clean/Replace
This unit has a spark arrestor fitted to the
exhaust outlet of the muffler. The spark arrestor
should be cleaned with a soft wire brush after
every 50 hours or 3 months of use. The spark
arrestor should be replaced after every 100
hours of operation or if it becomes damaged.
Hot Surface
Hot parts or hot components can cause burns or
personal injury. Do not allow hot parts or
components to contact your skin. Use protective
clothing or protective equipment to protect your
skin.
DO NOT perform this maintenance procedure
until the muffler has cooled.
1
2
1
2
1 2 3
18
1
2
3
4
Remove screws (2). Remove spark arrestor (1)
Check the spark arrestor. Carefully clean the
spark arrestor with a soft wire brush. If the spark
arrestor is damaged, replace the spark arrestor.
To install the spark arrestor, align the mounting
holes in the spark arrestor with the mounting
holes on the muffler. Insert screws (2) and
tighten securely.
Spark Plug – Inspect/Adjust/Replace
Refer to the Specifications section of this
manual to determine the proper spark plug part
number and spark plug gap for your product.
1. DO NOT perform this maintenance
procedure with the engine running.
2. Turn the generator switch to the off “O”
position.
3. Open the engine access door.
4. Remove the spark plug cap (3).
5. Use the plug wrench (1) or a spark plug
socket to remove the spark plug (2).
6. Visually check the spark plug to see if it is
damaged. If the insulator is cracked, replace
the spark plug. If the electrode is damaged,
replace the spark plug.
7. Measure the plug gap (4) with a feeler
gauge. Adjust the gap as necessary by
carefully bending the side electrode. Refer
to Specifications for the correct gap for your
product.
8. Check the spark plug washer to ensure
proper working condition. If the washer is
damaged, replace the washer.
9. Install spark plug and tighten to 16 ± 2 lb ft
(22 ± 2 Nm). DO NOT overtighten as this
may damage the engine.
10. Re-attach the spark plug cap.
11. Repeat steps 4-10 for the other spark plug
on the other side of the engine.
Battery– Inspect/Replace
If the battery voltage is below 12 volts, charge
the battery. Recommended maximum
continuous charge voltage is 15 volts.
If the battery is unable to turn over the engine,
even after charging, check the battery terminals
are secure and free from corrosion.
If the battery requires replacement:
1. Disconnect the negative (-) cable first.
2. Disconnect the positive (+) cable
second.
To install the new battery:
1. Connect the positive (+) cable first.
2. Connect the negative (-) cable second.
NOTE: Use only genuine Caterpillar parts.
CAUTION - DANGER OF EXPLOSION IF
BATTERY IS INCORRECTLY REPLACED,
REPLACE ONLY WITH THE SAME OR
EQUIVALENT TYPE.
The used battery should be recycled in
accordance with local laws.
Generator - Inspect
Once a month start the engine and run the
engine until it reaches normal operating
temperature (about 20 minutes). Plug in a
corded device and turn on the device to ensure
that the generator is providing power. Once you
have verified that the generator is providing
power, turn off the device and unplug it. Then
turn the generator off.
Walk-Around Inspection
Before starting the engine perform a visual
inspection of the unit. Look for:
• Proper oil level
• Proper fuel level
• Good quality fuel
• Fluid leaks
• Loose clamps
• Loose bolts
• Cracked fuel line
• Loose or frayed wiring
• Built up debris
In addition, make sure that:
• The ground terminal is properly connected
• The circuit breakers are in OFF “ 0 ”
position
19
STORAGE
When a generator is in storage, air may
condense and moisture may appear on the
windings. In order to minimize condensation,
always store the generator in a dry area. Cover
the generator with a protective cover that
extends to the ground. The cover should remain
loose around the generator in order to allow
proper ventilation.
The generator must not be stored in ambient
temperatures greater than 131oF (55oC) as this
can damage the CO Detector (if equipped).
Storage for 1 to 3 months
Remove any dirt, rust, grease, and oil from the
generator. DO NOT use a pressure washer to
clean the generator. Inspect the exterior. Make
any necessary repairs.
Add fuel stabilizer to the fuel tank to prevent the
gasoline from going bad. Start and run the
engine for 10 minutes to ensure that the fuel
stabilizer has been pulled in to the carburetor.
Shut off the engine and allow the engine to cool.
Turn the fuel valve to the off “O“ position.
Move the generator to the storage place.
Attach the trickle charger to the port in the
control panel and to standard AC power to keep
the generator battery fully powered for easy start
after storage. Disconnect the battery charger
once the battery is fully charged (indicated by a
green light on the charger).
Cover the generator.
Storage for more than 3 months
Remove any dirt, rust, grease, and oil from the
generator. DO NOT use a pressure washer to
clean the generator. Inspect the exterior. Make
any necessary repairs.
Gasoline is extremely flammable and is
explosive under certain conditions. Drain the fuel
in a well-ventilated area with the engine stopped
and cool. Never smoke or allow flames or sparks
in the area during this procedure.
Drain the fuel from the fuel tank into a suitable
container using a manual siphon pump. DO
NOT save the fuel for future use in the
generator. Turn the fuel valve to the on “I“
position. Start and run the engine until the
engine stops, to allow the fuel to drain from the
fuel lines and engine system. Turn the fuel valve
to the off “O” position. Apply a small amount of
oil to the threads on the fuel tank filler neck and
install the cap.
Change the engine oil. Refer to Engine Oil and
Oil Filter – Change.
Remove both spark plugs and pour a small
amount of oil into both cylinders. Install the
spark plug but do not install the spark plug cap.
Move the generator to the storage place.
Attach the trickle charger to the port in the
control panel and to standard AC power to keep
the generator battery fully powered for easy start
after storage. Disconnect the battery charger
once the battery is fully charged (indicated by a
green light on the charger)
Cover the generator.
20
TROUBLESHOOTING
Issue:
Possible Cause:
Solution:
Check:
Engine Will
Not Start
Generator switch in the off “ 0 ”
position
Turn the generator switch to the
correct position.
Start the engine.
Choke knob in the wrong position
Place the choke knob in the
correct position.
No fuel
Fill the fuel tank.
Bad or contaminated fuel
Check the fuel.
Not enough oil in the engine
Check the oil level. If low, add
the recommended oil.
Dirty air filter
Clean the air filter.
No fuel at the carburetor
Make sure the fuel switch is in
the on "I" position.
Engine flooded
Wait 5 minutes.
No spark
Replace the spark plug.
For electric start, start the engine
using the recoil starter.
If the generator starts, check the
battery. If the battery is providing
less than 12.4 volts, replace.
If the engine still will not start:
Take the unit to an authorized service provider.
Engine Runs
Rough (no
load)
Dirty air filter
Stop the engine and check the
air filter. Clean if needed.
Start the engine /
check if it runs rough.
Choke knob in the wrong position
Place the choke knob in the
correct position.
If the engine still runs rough:
Take the unit to an authorized service provider.
Engine Shuts
Down
Out of fuel
Check the fuel. Fill the tank if
necessary.
Start the engine /
check if it shuts down.
Not enough oil in the engine
Check the oil level. If low, add
the recommended oil.
Dirty air filter
Clean the air filter.
Generator overloaded
Unplug some of the devices.
Shut off due to CO accumulation
& flashing red indicator
Follow all safety instructions on
CO Action Label
Shut off due to CO detector
system fault & constant orange
indicator
System fault or end of life indication. Take the unit to an
authorized service provider.
If the engine still shuts down:
Engine Runs
Rough (with
load)
Dirty air filter
Stop the engine and check the
air filter. Clean if needed.
Start the engine /
check if it runs rough.
Generator overloaded
Unplug some of the devices.
Defective device plugged in
Unplug defective device.
If the engine still runs rough:
Take the unit to an authorized service provider.
Engine Runs,
But Generator
Does Not
Provide
Power
Circuit breaker is open
Close the circuit breaker.
Start the engine /
check for power.
Bad connection
Stop the engine and check the
connections.
Defective power cord
Replace the cord.
Defective device plugged in
Unplug defective device.
If there is still no power:
Take the unit to an authorized service provider.
21
SPECIFICATIONS
Engine Type
Two Cylinder, 4-Stroke, Forced Air Cooling
Displacement (cc)
670
Ignition System
Transistorized Magneto
Spark Plug Gap
.028 - .032 inches (0.7 – 0.8mm)
Fuel Volume
11 U.S. gallons (42L)
Fuel Consumption
(g/(kW·h)
≤ 374
100% load continuous
5.1
running time (hr)
50% load continuous
9.7
running time (hr)
Oil Capacity
1.5 quart (1.6L)
Charging Voltage (VDC)
12-14.5
Charging Current (A)
0-4.5
Rated Frequency (Hz)
60
Rated Voltage (V)
120/240
Rated Output Power (kW)
US @ 77oF (25oC)
12
Canada @ 104oF (40oC)
11
Surge Output Power (kW)
15
Phase
Single
Total Harmonic Distortion
< 5%
22
COMBINED EXHAUST AND
EVAPORATIVE EMISSIONS
CONTROLS WARRANTY
STATEMENT
Your Warranty Rights and
Obligations
The California Air Resources Board (CARB), the
United States Environmental Protection Agency
(EPA), and Caterpillar Inc. are pleased to
explain the exhaust and evaporative emissions
control system warranty on your 2020 model
year small off-road engine/equipment. In the
United States and California, new equipment
that use small off-road engines must be
designed, built, and equipped to meet stringent
emissions standards. Caterpillar must warrant
the emission control system on your small offroad engine/equipment for the periods of time
listed below provided there has been no abuse,
neglect, or improper maintenance of your small
off-road engine/equipment leading to the failure
of the emissions control system.
Your emissions control system may include
parts such as the carburetor or fuel injection
system, the ignition system, catalytic converter,
fuel tanks, fuel lines (for liquid fuel and fuel
vapors), fuel caps, valves, canisters, filters,
clamps, and other associated components. Also
included may be hoses, belts, connectors, and
other emission-related assemblies.
Where a warrantable condition exists, Caterpillar
will repair your small off-road engine/equipment
at no cost to you including diagnosis, parts, and
labor.
Manufacturer’s Warranty Coverage
The exhaust and evaporative emissions control
system on your small off-road engine/equipment
is warranted for three years. If any emissionrelated part on your small off-road
engine/equipment is defective, the part will be
repaired or replaced by Caterpillar.
Owner’s Warranty Responsibilities
As the small off-road engine/equipment owner,
you are responsible for the performance of the
required maintenance listed in your owner's
manual. Caterpillar recommends that you retain
all receipts covering maintenance on your small
off-road engine/equipment, but Caterpillar
cannot deny warranty coverage solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
As the small off-road engine/equipment owner,
you should however be aware that Caterpillar
may deny you warranty coverage if your small
off-road engine/equipment or a part has failed
due to abuse, neglect, improper maintenance or
unapproved modifications.
You are responsible for presenting your small
off-road engine/equipment to a Caterpillar
distribution center or service center as soon as a
problem exists. The warranty repairs shall be
completed in a reasonable amount of time, not
to exceed 30 days.
If you have any questions regarding your
warranty rights and responsibilities, you should
contact Caterpillar at 1-844-797-6387 or E-mail:
homeandoutdoorpower@cat.com.
Defects Warranty Requirements:
(a) The warranty period begins on the date the
engine/equipment is delivered to an ultimate
purchaser.
(b) General Emissions Warranty Coverage.
Caterpillar warrants to the ultimate purchaser
and each subsequent owner that the engine or
equipment is:
(1) Designed, built, and equipped so as to
conform with all applicable regulations adopted
by the Air Resources Board; and
(2) Free from defects in materials and workmanship
that causes the failure of a warranted part for a
period of three years
(c) The warranty on emission-related parts will be
interpreted as follows:
(1) Any warranted part that is not scheduled for
replacement as required maintenance in the
written instructions must be warranted for the
warranty period defined in Subsection (b)(2). If
any such part fails during the period of
warranty coverage, it must be repaired or
replaced by Caterpillar according to
Subsection (4) below. Any such part repaired
or replaced under the warranty must be
warranted for the remaining warranty period.
(2) Any warranted part that is scheduled only for
regular inspection in the written instructions
must be warranted for the warranty period
defined in Subsection (b)(2). A statement in
such written instructions to the effect of “repair
or replace as necessary” shall advise owners
of the warranty coverage for emissions related
parts. Replacement within the warranty period
23
is covered by the warranty and will not reduce
the period of warranty coverage. Any such part
repaired or replaced under warranty must be
warranted for the remaining warranty period.
(3) Any warranted part that is scheduled for
replacement as required maintenance in the
written instructions must be warranted for the
period of time prior to the first scheduled
replacement point for that part. If the part fails
prior to the first scheduled replacement, the
part must be repaired or replaced by
Caterpillar according to Subsection (4) below.
Any such part repaired or replaced under
warranty must be warranted for the remainder
of the period prior to the first scheduled
replacement point for the part.
(4) Repair or replacement of any warranted part
under the warranty provisions must be
performed at no charge to the owner at a
warranty station.
(5) Notwithstanding the provisions of Subsection
(4) above, warranty services or repairs must
be provided at distribution centers that are
franchised to service the subject
engine/equipment.
(6) The owner must not be charged for diagnostic
labor that leads to the determination that a
warranted part is in fact defective, provided
that such diagnostic work is performed at a
warranty station.
(7) Caterpillar is liable for damages to other
engine/equipment components proximately
caused by a failure under warranty of any
warranted part.
(8) Throughout the emissions control system's
warranty period set out in subsection (b)(2),
Caterpillar must maintain a supply of
warranted parts sufficient to meet the expected
demand for such parts and must obtain
additional parts if that supply is exhausted.
(9) Manufacturer-approved replacement parts that
do not increase the exhaust or evaporative
emissions of the engine or emissions control
system must be used in the performance of
any warranty maintenance or repairs and must
be provided without charge to the owner. Such
use will not reduce the warranty obligations of
Caterpillar.
(10) Add-on or modified parts that are not
exempted by the Air Resources Board may not
be used. The use of any non-exempted add-on
or modified parts will be grounds for
disallowing a warranty claim. Caterpillar will
not be liable to warrant failures of warranted
parts caused by the use of a non-exempted
add-on or modified part.
(11) Caterpillar issuing the warranty shall provide
any documents that describe that warranty
procedures or policies within five working days
of request by the Executive Officer.
(d) Emission Warranty Parts List for exhaust
(1) Fuel Metering System
(i) Carburetor and internal parts (and/or
pressure regulator or fuel injection system)
(ii) Air/fuel ratio feedback and control system
(iii) Cold start enrichment system
(2) Air Induction System
(i) Controlled hot air intake system
(ii) Intake manifold
(iii) Air filter
(3) Ignition System
(i) Spark plugs
(ii) Magneto or electronic ignition system
(iii) Spark advance/retard system
(4) Exhaust Gas Recirculation (EGR) System
(i) EGR valve body, and carburetor spacer if
applicable
(ii) EGR rate feedback and control system
(5) Air Injection System
(i) Air pump or pulse valve
(ii) Valves affecting distribution of flow
(iii) Distribution manifold
(6) Catalyst or Thermal Reactor System
(i) Catalytic converter
(ii) Thermal reactor
(iii) Exhaust manifold
(7) Particulate Controls
(i) Traps, filters, precipitators, and any other
device used to capture particulate emissions
(8) Miscellaneous Items Used in Above Systems
(i) Electronic controls
(ii) Vacuum, temperature, and time sensitive
valves and switches
(iii) Hoses, belts, connectors, and assemblies.
(e) Emissions Warranty Parts List for
Evaporative Emissions
(1) Fuel Tank
(2) Fuel Cap
(3) Fuel Lines (for liquid fuel and fuel vapors)
(4) Fuel Line Fittings
(5) Clamps*
(6) Pressure Relief Valves*
(7) Control Valves*
(8) Control Solenoids*
(9) Electronic Controls*
(10) Vacuum Control Diaphragms*
(11) Control Cables*
(12) Control Linkages*
(13) Purge Valves*
(14) Gaskets*
(15) Liquid/Vapor Separator
(16) Cabon Canister
(17) Canister Mounting Brackets
(18) Carburetor Purge Port Connector
*Note: As they relate to the evaporative
emission control system
24
WARRANTY
CATERPILLAR LIMITED WARRANTY
FOR PORTABLE GENERATOR MODELS:
RP3600, RP5500, RP6500, RP6500 E, RP7500 E, RP8000 E, RP12000 E
Purchased in the United States and Canada
Caterpillar (Newberry) LLC. (Caterpillar) warrants to the original purchaser that any new Cat®branded portable generator products purchased in the
United States and Canada are free from defects in materials and workmanship for the warranty period set forth below, provided that the product is
operated and maintained in accordance with Caterpillar's instructions and manuals. Caterpillar will, at its option, repair or replace any part which, upon
inspection by Caterpillar or a Caterpillar authorized service representative, is found to be defective during the warranty period as set forth below. Any
product that the purchaser claims to be defective must be returned to and examined by the nearest Caterpillar authorized service representative
located in the United States or Canada. Transportation and associated costs and risk of loss are the responsibility of the purchaser.
Warranty Period:
All new portable generator products are warranted under normal use for a period of two (2) years from the date of original purchase or 1000 operating
hours, whichever occurs first. If proof of original purchase is not presented, the manufacturer's shipping date will be used to determine the start of
the warranty period. To help with any warranty claims, the original purchaser should register the product on www.cat.com/homeandoutdoorpowersupport immediately following the purchase.
By means of registering the product on www.cat.com/homeandoutdoorpower-support within thirty (30) days from the date of purchase, original
purchasers have the option to extend the Warranty Period by one additional year for a total of three (3) years calculated from the date of original
purchase of the product subject to the limitation of 1000 operating hours in total for the duration of the Warranty Period.
This Warranty shall NOT apply to the following:
1. Damage or deterioration caused by normal wear and tear.
2. Failures caused by any external cause or act of God, such as
accident, collision, theft, vandalism, riots, wars, fire, freezing,
lightning, earth-quakes, windstorms, hail, volcanic eruptions,
floods, tornados or hurricanes.
3. Failures due to alterations, adjustments, unauthorized fuel setting
changes, neglect or improper storage, repair and/or maintenance.
4. Failures due to abuse or application of the product for uses other
than for which it is designed or intended to by the manufacturer,
including but not limited to, improper installation or location in a
contaminated, harsh, corrosive or saltwater environment.
5. Failures resulting from attachments, accessory items, and parts
not sold, issued or approved by Caterpillar.
6. Failures caused by contaminated or improper fuels, fuels, oils or
other operating media or improper fluid levels.
7. Failures resulting from user’s delay in making the product
available after being notified of a potential product problem.
8. Cosmetic damage, discolorations, rusting, corrosion or scratches
to applied paint.
9. Replacement of consumables such as, but not limited to, fuses,
lamps, filters, etc.
10. Repair by any party other than a Caterpillar authorized service
representative.
11. Additional expenses for repair after normal business hours, i.e.
overtime or holiday labor rates.
12. Expenses for rental of equipment during downtime and/or
performance of warranty repairs.
13. Expenses related to investigating performance complaints and/or
troubleshooting where no manufacturing defect is found.
14. Starting batteries are NOT covered under this warranty but will be
covered under the portable generator parts warranty.
To obtain warranty service or if you have questions concerning this warranty or its applications, please call 1-844-797-6387 or visit
www.cat.com/homeandoutdoorpower-support, where you can also search for your nearest authorized Cat service representative.
CONSUMER ARBITRATION CLAUSE: MANDATORY BINDING INDIVIDUAL ARBITRATION INSTEAD OF COURT; CLASS ACTION WAIVER
a. You and Caterpillar both agree that, to the extent permitted by
applicable law, any and all disputes or claims arising out of or
relating in any way to Cat Branded portable generator products or
services related thereto, or from any advertising for any such
products or services, including any question regarding the
existence, validity, or termination of this Caterpillar Limited
Warranty, as well as any issue regarding the interpretation of the
terms and conditions of this Consumer Arbitration Clause will be
resolved by binding arbitration before a sole arbitrator, rather than
in court, except that you may assert claims in small claims court if
your claims qualify. This also includes any claims that arose before
you accepted this Caterpillar Limited Warranty, regardless of
whether prior versions of the Limited Warranty required arbitration.
In the US, The Federal Arbitration Act (9 U.S.C. § 1 et seq.) and
federal arbitration law apply to the Caterpillar Limited Warranty and
the terms and conditions of this Consumer Arbitration Clause.
b. Arbitration uses a neutral arbitrator instead of a judge and jury. An
arbitrator can award on an individual basis the same damages and
relief as a court (including injunctive and declaratory relief or
statutory damages) and must follow theterms of this Limited
Warranty (including the terms and conditions of this Consumer
Arbitration Clause) as a court would. Arbitration procedures allow
for more limited discovery, and court review of an arbitration award
is limited.
c. If you have a dispute and elect to seek arbitration or file a claim in
small claims court, you must first send to Caterpillar, by certified
mail, a written notice of your claim that (a) describes the nature
and basis of the claim or dispute; (b) sets forth the specific relief
sought and (c) includes a physical address and email address
where you may be reached ("Notice"). The Notice must be
addressed to: General Counsel, Caterpillar Inc., 100 N.E. Adams
St. Peoria Illinois 61629 (“Notice Address”) and reference a
“Notice of Claim under Caterpillar Limited Warranty.” If Caterpillar
and you do not reach an agreement to resolve the claim within 60
days after the Notice is received, you or Caterpillar may
commence an arbitration proceeding or file a claim in small claims
court.
d. You may download or copy a form to initiate arbitration at
www.adr.org. If you are required to pay a filing fee, after
Caterpillar receives notice at the Notice Address that you have
commenced arbitration, Caterpillar will reimburse you for your
payment of the filing fee, unless your claim is for greater than
US$25,000, in which case you will be responsible for filing fees.
e. The arbitration will be governed by the AAA’s then current
Consumer Arbitration Rules, as modified by the terms set forth in
this Limited Warranty (including the terms and conditions of this
Consumer Arbitration Clause), and will be administered by the
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